JP7067810B1 - Delivery agency system, delivery management server, delivery management method, and delivery management program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a delivery agency system, a delivery management server, a delivery management method, and a delivery management program capable of efficiently performing a delivery operation. A delivery agency system 10 according to the present disclosure includes a delivery management server 11 that manages delivery of products of a store purchased by a communication sales user using a communication terminal capable of communicating with the store via a communication network, and a store. It is provided with a store entry detection device 12 that communicates with a mobile terminal used by a store sales user who visits the store, detects the store sales user's entry into the store, and notifies the delivery management server to that effect. The delivery management server 11 receives from the communication terminal that the delivery agency is requested, and the store entry detection device 12 detects the entry of the store sales user. When the delivery management server 11 receives from the mobile terminal that the request for the delivery agency is accepted, the delivery management server 11 manages the delivery so as to perform the delivery agency of the product from the store sales user to the mail-order user. [Selection diagram] Fig. 1

Description

The present disclosure relates to a delivery agency system, a delivery management server, a delivery management method, and a delivery management program.

When delivering a product purchased by mail order or the like to the purchaser's house, the store needs to request a delivery person such as a courier to deliver the product. The deliverable range and the quantity of deliverable goods depend on the delivery capacity including, for example, the size of the courier company contracted by the store and the number of delivery staff to which the store belongs. In addition, if the delivery destination of the product is located outside the deliverable area of the delivery person, it may not be possible to deliver the product.

Therefore, there is known a method in which a person other than the delivery person requested by the store acts on behalf of the delivery of the product. As a related technique, for example, Patent Document 1 includes a home delivery intermediary processing server having a database for registering a customer, a store, and a home delivery contractor, and provides a home delivery contractor capable of home delivery at the desired delivery date and time of the customer or the store. Disclose a home delivery service mediation system that searches and mediates.

Japanese Unexamined Patent Publication No. 2009-08565

Regardless of whether the sales store uses a delivery person or a delivery agent, it is necessary to coordinate the delivery time of the product with the mail-order user. The time for collecting and delivering and delivering the goods is predetermined between the store and the delivery person or the delivery agent. However, this time does not always coincide with a convenient time for mail-order users to receive the goods.
In addition, the delivery agent needs to visit the store once in order to receive the product for which the delivery agent is to be performed. When the delivery agent tries to receive the product at a convenient time such as after work, it may not meet the wishes of the mail-order user.

Therefore, it is necessary to adjust the delivery time between the mail-order user and the delivery person, or between the mail-order user and the delivery agent, until the mail-order user completes the receipt of the product. In addition, if the product cannot be delivered, it is necessary to adjust the timing of redelivery. Therefore, the burden on the delivery person or the delivery agent increases, and it is not possible to efficiently deliver the goods.

An object of the present disclosure is to provide a delivery agency system, a delivery management server, a delivery management method, and a delivery management program capable of efficiently performing delivery operations in view of the above-mentioned problems.

The delivery agency system related to this disclosure is
A delivery management server that manages the delivery of products purchased by a mail-order user using a communication terminal that can communicate with the store via a communication network.
A store entry detection device that communicates with a mobile terminal used by a store sales user who visits the store, detects the store sales user's entry into the store, and notifies the delivery management server to that effect.
Equipped with
The delivery management server
Upon receiving from the communication terminal that the store sales user is requested to act as a delivery agent for the delivery of the product,
The store entry detection device is
Detects the entry of the store sales user who has been requested to act as a delivery agent, and notifies the delivery management server to that effect.
The delivery management server
Requesting the mobile terminal to reply whether or not the store sales user accepts the delivery agency request,
When a request for acceptance of the delivery agency request is received from the mobile terminal, the delivery is managed so that the delivery agent of the product is performed from the store sales user to the mail-order user.

The delivery management server related to this disclosure is
The communication that the mail-order user who uses a communication terminal capable of communicating with the store via the communication network requests the store sales user who visits the store to perform the delivery agency for the delivery of the products of the store purchased by the mail-order user. Received from the terminal
A notification to the effect that the store sales user has been detected is received from the store entry detection device that detects the store sales user's entry into the store.
Requesting the mobile terminal used by the store sales user to reply whether or not the store sales user accepts the delivery agency request,
When a request for acceptance of the delivery agency request is received from the mobile terminal, the delivery is managed so that the delivery agent of the product is performed from the store sales user to the mail-order user.

The delivery management method for this disclosure is
The communication that the mail-order user who uses a communication terminal capable of communicating with the store via the communication network requests the store sales user who visits the store to perform the delivery agency for the delivery of the products of the store purchased by the mail-order user. Steps to receive from the terminal and
A step of receiving a notification to the effect that the store sales user has entered the store from the store entry detection device that detects the store sales user's entry into the store, and
A step of requesting the mobile terminal used by the store sales user to reply whether or not the store sales user accepts the delivery agency request, and
When a request for acceptance of the delivery agency request is received from the mobile terminal, the delivery is provided with a step of managing the delivery so that the delivery agency of the product is performed from the store sales user to the mail-order user. be.

The delivery management program for this disclosure is
The communication that the mail-order user who uses a communication terminal capable of communicating with the store via the communication network requests the store sales user who visits the store to perform the delivery agency for the delivery of the products of the store purchased by the mail-order user. Delivery agency request reception processing received from the terminal and
The store entry detection reception process for receiving a notification to the effect that the store sales user has been detected from the store entry detection device that detects the store entry of the store sales user.
Request processing for requesting the mobile terminal used by the store sales user to reply whether or not the store sales user accepts the delivery agency request, and
When the mobile terminal receives a request to accept the delivery agency request, the computer is provided with a management process for managing the delivery so that the store sales user can deliver the product to the mail-order user. It is what you want to do.

The delivery agency system, delivery management server, delivery management method, and delivery management program according to the present disclosure enable efficient delivery operations.

It is a block diagram which shows the structure of the delivery agency system which concerns on Embodiment 1. FIG. It is a block diagram which shows the structure of the delivery agency system which concerns on Embodiment 2. It is a figure which shows an example of the screen which is displayed when the personal information is registered in Embodiment 2. It is a figure which shows an example of the screen which is displayed when the registered personal information is changed, deleted, and the use registration of a delivery agent is performed in Embodiment 2. It is a figure which shows an example of the screen which is displayed when the use registration of a delivery agent is performed in Embodiment 2. FIG. 2 is a diagram showing an example of a screen displayed when a mail-order user selects to use a delivery agent in the second embodiment. FIG. 2 is a diagram showing an example of a screen displayed when a mail-order user requests a delivery agent in the second embodiment. It is a figure which shows an example of the screen which is displayed when the delivery agency information is received in Embodiment 2. In the second embodiment, it is a sequence diagram which shows the process performed in each functional part when a mail order user purchases a product by mail order. In the second embodiment, it is a sequence diagram which shows the process performed in each functional part when a mail order user purchases a product by mail order. In the second embodiment, it is a sequence diagram which shows the process which each functional part performs after the delivery agency request is completed. In the second embodiment, it is a sequence diagram which shows the process which each functional part performs after the delivery agency request is completed. In the second embodiment, it is a sequence diagram which shows the process which each functional part performs at the time of receiving a delivery of a store sales user and shopping of a store sales user himself / herself. In the second embodiment, it is a sequence diagram which shows the process which each functional part performs at the time of receiving a delivery of a store sales user and shopping of a store sales user himself / herself. In the second embodiment, it is a sequence diagram which shows the process performed by each functional part until the store sales user leaves a store, delivers the delivery to the mail order user, and completes the delivery agency. In the second embodiment, it is a sequence diagram which shows the process performed by each functional part until the store sales user leaves a store, delivers the delivery to the mail order user, and completes the delivery agency. It is a figure which shows the configuration example of hardware.

<Embodiment 1>
Hereinafter, embodiments of the present disclosure will be described with reference to the drawings.
FIG. 1 is a block diagram showing a configuration of a delivery agency system 10 according to the present embodiment. The delivery agency system 10 includes a delivery management server 11 and a store entry detection device 12.

In the present embodiment, a mail-order user who uses a communication terminal purchases products from a store via a communication network. The delivery management server 11 manages the delivery of the product purchased by the mail-order user.
The store entry detection device 12 communicates with a mobile terminal used by a store sales user who visits the store. The store entry detection device 12 detects the entry of the store sales user and notifies the delivery management server 11 that the store sales user has entered the store.

It is assumed that a mail-order user requests a store sales user to act as a delivery agent for the delivery of purchased products. The mail-order user uses the communication terminal to transmit to the delivery management server 11 to the effect that the store sales user is requested to act as a delivery agent. The delivery management server 11 receives from the communication terminal that the mail-order user has requested the store sales user to act as a delivery agent.

The store entry detection device 12 detects the entry of the store sales user who has been requested by the mail-order user to enter the store, and notifies the delivery management server 11 to that effect.
The delivery management server 11 sends a request to the mobile terminal of the store sales user so as to reply whether or not the store sales user accepts the delivery agency request.
When the delivery management server 11 receives from the mobile terminal that the request for delivery agency is accepted, the delivery management server 11 manages the delivery of the product so as to perform the delivery agency of the product from the store sales user to the mail-order user.

As described above, the delivery agency system 10 according to the present embodiment requests the store sales user who visits the store to deliver the product purchased by the mail-order user via the communication network. The delivery agency system 10 detects that the store sales user has entered the store, and receives from the store sales user's mobile terminal whether or not to accept the delivery agency request. When the request is accepted, the delivery agency system 10 manages the delivery so as to perform the delivery agency of the product from the store sales user to the mail-order user.
Therefore, the delivery agency system 10 makes it possible to efficiently perform the delivery business.

<Embodiment 2>
The second embodiment is a specific example of the first embodiment described above. FIG. 2 is a block diagram showing a configuration of the delivery agency system 1000 according to the present embodiment.
The delivery agency system 1000 is a system that manages the delivery agency of products purchased by customers at a store. The goods may include groceries, clothing, or household goods. Not limited to this, any product may be included. The product may include, for example, a product that is the target of takeout at a restaurant. The store handles these products at the store and sells them to customers. In addition, the store sells these products by mail order via a communication network such as the Internet. The store may include various stores such as, for example, a grocery store, a clothing store, a supermarket, or a department store. The form of the store is not limited to these.

As shown in FIG. 2, the delivery agency system 1000 includes a store backyard 20 and a sales floor 30.
At the sales floor 30, the customer can purchase the products handled by the store. In addition to purchasing the product at the sales floor 30, the customer can purchase the product by mail order.
In the present embodiment, a customer who purchases a product by mail order is referred to as a mail order user A, and a customer who visits a store and purchases a product is referred to as a store sales user B.

The mail-order user A owns the communication terminal 105. The store sales user B owns the mobile terminal 106. The communication terminal 105 and the mobile terminal 106 are connected to the customer management server 102, the mail-order sales server 104, and the delivery management server 21 of the backyard 20 via the network N2, respectively. The network N2 may be, for example, the Internet and a wireless communication network. The communication terminal 105 and the mobile terminal 106 are connected to each other via the network N2. The mail-order user A purchases the product of the store by mail-order sales via the network N2 using the communication terminal 105.

First, the backyard 20 will be described.
As shown in FIG. 2, the backyard 20 includes a POS terminal 101, a customer management server 102, a mail-order sales server 104, and a delivery management server 21. The backyard 20 is an area provided separately from the sales floor 30 in the store. The backyard 20 may include, for example, an office in which store employees manage product inventory.

Each of the POS terminal 101, the customer management server 102, the delivery management server 21, and the mail-order sales server 104 are connected to each other via the network N1 in the store. The network N1 may be, for example, a LAN (Local Area Network) connecting each device installed in the backyard 20.

The POS terminal 101 is a POS system that manages products sold in stores and products sold via the network N2. The POS terminal 101 manages information regarding inventory and sales of products.

The POS terminal 101 reads the reception information indicating that the request for delivery of the product has been accepted. The reception information is information that identifies the delivery agency. The reception information is represented by, for example, a combination of a plurality of characters, numbers, symbols, and the like. Not limited to this, the reception information may be represented by using a one-dimensional bar code, a two-dimensional bar code, or the like. In this embodiment, a reception code that combines a plurality of numbers and the like is used as reception information. The reception code may be displayed as a one-dimensional bar code representing the contents of the reception code on the display screen of the communication terminal 105 or the mobile terminal 106.

The POS terminal 101 acquires the reception code read from the code reading unit 1092 of the cash register 109. The POS terminal 101 collates the acquired reception code with the reception code recorded in the delivery management server 21.

The customer management server 102 manages customer information, which is information about customers in the store. The customer management server 102 transmits customer information to the delivery management server 21 in response to a request from the delivery management server 21.

The customer management server 102 records information including personal information of the customer in a storage unit (not shown) in association with the customer identification information that identifies the customer. Personal information may include the customer's name, address, contact information, credit card information and the like. Not limited to this, the customer management server 102 may record various information regarding the customer's purchase of goods as personal information. Further, the customer management server 102 may record information other than personal information.

The customer management server 102 records the store usage information indicating the usage status of the customer's store in association with the customer identification information. The store usage information may include information such as a history of customers visiting a store or shopping by mail order. The store usage information may include a history of delivery agency by the customer. In addition, the store usage information may include information on the point service given according to the results of shopping and delivery agency. The customer management server 102 gives points to the customer, for example, according to the purchase price of the product, the number of delivery agents, or the distance. The customer can apply the given points to the purchase price of the product.

Not limited to the above, the store usage information may include various information regarding the use of the store. For example, it may include various information such as a history of visiting a store without shopping, a history of browsing a mail-order site of the store, and a history of making inquiries to the store.

The customer management server 102 is connected to a customer's communication terminal including the communication terminal 105 and the mobile terminal 106 via the network N2. The customer management server 102 accepts operations such as registration, deletion, change, and reference of personal information and the like performed by customers including mail-order user A and store sales user B via the network N2. The customer management server 102 generates display information for accepting these operations, and transmits the generated display information to the customer's communication terminal. When the customer performs any of the above operations via the communication terminal, the customer management server 102 accepts the operation and updates the recorded personal information and the like.

The mail-order server 104 enables customers to browse and purchase products in stores via the network N2. The mail-order server 104 includes a mail-order unit 1041 and an accounting unit 1042.

The mail-order unit 1041 sells products to customers by using mail-order sales. The mail-order unit 1041 sells the product managed by the POS terminal 101 to the customer via the network N2. For example, a customer can make a purchase by putting a desired product in a cart on an Internet browser and accounting for the product in the cart.

The accounting department 1042 accounts for the goods that the customer intends to purchase by mail order. Accounting department 1042 performs accounting using payment methods such as bank transfer, credit card, and electronic money, depending on the customer's choice. When the accounting process is completed, the accounting department 1042 transmits to the POS terminal 101 that the product has been purchased by mail order.

The delivery management server 21 corresponds to the delivery management server 11 of the first embodiment. The delivery management server 21 manages the delivery of the products in the store purchased by the mail-order user A.
The delivery management server 21 includes a normal delivery management unit 108 and a delivery agency management unit 103.

The normal delivery management unit 108 manages the delivery performed by using the normal delivery method. The usual delivery method is a method that does not use a delivery agent for goods. The usual delivery method may include a delivery method using a courier company contracted by the store, and a method in which an employee belonging to the store delivers the product.

The normal delivery management unit 108 manages a product to be delivered using a normal delivery method and a delivery destination of the product. When a product is purchased, the normal delivery management unit 108 records the purchased product information and the delivery destination information of the product in a storage unit (not shown) provided in the delivery management server 21 in association with each other. do. The product information may be acquired from the mail-order server 104. The delivery destination information may be obtained from the customer management server 102, such as the address of the customer associated with the customer who purchased the product. The normal delivery management unit 108 may transmit information such as the delivery company information and the scheduled delivery date and time to the customer's communication terminal.

The delivery agency management unit 103 manages information regarding the delivery agency of the product. The delivery agency management unit 103 includes a user management unit 1031, a status management unit 1032, and a status notification unit 1033.

The user management unit 1031 manages a delivery agent user who is a customer who uses the delivery agent. The delivery agent user is a customer who uses the delivery agent in the purchase of goods using mail order. The use of the delivery agency may include the case of requesting the delivery agency of the product purchased by mail order and the case of accepting the delivery agency request from another customer. The user management unit 1031 records in the storage unit the delivery agent user identification information for identifying the delivery agent user and the information about the delivery agent user in association with each other. For example, when the mail-order user A wants to request the delivery agency of the product purchased by mail-order sales, he / she uses the communication terminal 105 and registers that fact in the user management unit 1031.

The user management unit 1031 receives the input from the customer and refers to, registers, deletes, and changes the delivery agent user. The user management unit 1031 receives an input from the communication terminal 105 or the mobile terminal 106, and refers to information regarding the use of the delivery agent of the mail-order user A or the store sales user B.

The status management unit 1032 has various functions for managing the status of the delivery agency. For example, the status management unit 1032 monitors the status of the delivery agency including the request, acceptance, completion, and the like of the delivery agency. When the status of the delivery agency has changed, the status management unit 1032 notifies the customer's communication terminal to that effect. Further, the status management unit 1032 generates display information for displaying a display screen for prompting input of necessary items on the customer's communication terminal, and transmits the display information to the communication terminal. The function of the status management unit 1032 will be described in detail below.

The status management unit 1032 generates display information for displaying a selection screen for the customer to select whether or not to use the delivery agent, and transmits the generated display information to the customer's communication terminal. When it is selected to use the delivery agency, the status management unit 1032 registers that fact in the user management unit 1031.

The status management unit 1032 generates display information for displaying a management screen for managing the delivery agent user in each customer, and transmits the generated display information to the customer's communication terminal.

The status management unit 1032 acquires customer information from the customer management server 102 in response to a request from the customer's communication terminal, and returns the acquisition result to the customer's communication terminal. The status management unit 1032 receives from the customer's communication terminal the selection of the delivery agent candidate who is the candidate for requesting the delivery agent from among the customers. The delivery agent candidate is a customer displayed on the customer's communication terminal when the customer requests the delivery agent of the product. A customer who intends to request a delivery agent can easily request a delivery agent by selecting a delivery agent candidate from the delivery agent users in advance. The status management unit 1032 records the selected delivery agent candidate in association with the delivery agent user recorded in the user management unit 1031.

For example, the status management unit 1032 acquires customer information from the customer management server 102 in response to a request from the communication terminal 105, and transmits the acquired customer information to the communication terminal 105. The mail-order user A confirms the received customer information, and selects the store sales user B as the delivery agent candidate from the plurality of customers. By doing so, it is possible to limit in advance the customers who are candidates for requesting delivery agency when the product is purchased by mail order. The mail-order user A designates a customer who actually requests a delivery agent from among the delivery agent candidates. Therefore, the mail-order user A can exclude in advance those who do not wish to request the delivery agency. A plurality of delivery agent candidates may be selected.

In selecting the delivery agent candidate, the status management unit 1032 generates display information for displaying the search screen for the customer to search for the delivery agent user, and transmits the display information to the customer's communication terminal. Further, the status management unit 1032 generates display information for displaying the search result screen for displaying the search result and transmits it to the customer's communication terminal.

The status management unit 1032 may accept arbitrary search conditions from a customer who makes a delivery agency request and perform a search using the search conditions. Optional conditions may include the customer's name, address, or usage record of the delivery agent. The status management unit 1032 may display the delivery agent users side by side in the order of matching the search conditions. Further, when there are many delivery agent users who match the search conditions, the search results may be sorted by any item.

Not limited to this, the status management unit 1032 may select a delivery agent candidate without having the customer search for and select a delivery agent user. For example, the status management unit 1032 may compare the addresses of the delivery agent users and select all the delivery agent users having similar addresses as the delivery agent candidates. Alternatively, the status management unit 1032 may select a delivery agent user within a predetermined distance (for example, within a radius of 1 km) as a delivery agent candidate.

The status management unit 1032 receives from the customer's communication terminal that the store sales user who is a delivery agent candidate is requested to perform the delivery agent. In the present embodiment, the status management unit 1032 receives from the communication terminal 105 that the mail-order user A requests the store sales user B to deliver the purchased product on behalf of the store sales user B. The mail-order user A may request a plurality of delivery agency candidates for delivery agency. In that case, the status management unit 1032 determines that the delivery agency request has been made to the customer who first accepted the delivery agency request, and manages the delivery agency from that customer to the mail-order user A.

When the status management unit 1032 receives from the communication terminal 105 that the delivery agent is not requested, the status management unit 1032 manages the delivery so as to deliver the product by using a normal delivery method that does not use the delivery agent.

The status management unit 1032 registers the request deadline that enables delivery agency for the products purchased by the customer by mail order. The request deadline may be automatically set to a predetermined period after the delivery agency request is received, or an arbitrary period or an arbitrary deadline date may be set by accepting input from the customer's communication terminal. ..

If the request for delivery agency is not accepted even after a predetermined period of time has passed after receiving the request for delivery agency, the status management unit 1032 delivers the goods using a normal delivery method that does not use delivery agency. Manage deliveries to do.

The status management unit 1032 receives the delivery agent information regarding the delivery agent from the communication terminal 105 and records it in the storage unit, as well as requesting the delivery agent. The delivery agency information is information about an order for which a delivery agency is requested. The delivery agency information includes, for example, the name of the store where the product was purchased, the product for which the delivery agency is requested, the deadline for requesting the delivery agency, the name of the delivery agency user who requested the delivery agency, or the message content when requesting the delivery agency. obtain.

After receiving the delivery agency request, the status management unit 1032 requests the mobile terminal 106 to reply whether or not the store sales user B accepts the delivery agency request. When receiving from the mobile terminal 106 that the request for delivery agency is accepted, the status management unit 1032 manages the delivery so as to perform the delivery agency of the product from the store sales user B to the mail-order user A.

The status management unit 1032 manages the state of the delivery agent, which indicates the current state of the delivery agent. The status of the delivery agency is whether or not the delivery agency request was made, whether or not the request was accepted, whether or not the delivery was delivered to the customer who accepted the request, and whether or not the delivery of the delivery was started. Alternatively, it may include information indicating the status such as whether or not the delivery has been delivered to the requester. The status management unit 1032 records the status of the delivery agency in association with the delivery agency information.

The status management unit 1032 updates the state of the delivery agent according to the change in the state of the delivery agent. The status management unit 1032 may record the status of the delivery agency in association with the date and time information, and may record the history of changes in the status of the delivery agency. By doing so, for example, the history from the request for the delivery agency to the completion of the delivery agency can be confirmed in chronological order.

The status management unit 1032 generates display information for displaying the delivery status screen that displays the status of the delivery agency, and transmits it to the customer's communication terminal. The delivery status screen may include a screen indicating that the delivery agent has changed to a status such as "waiting", "accepting", "cancelled", "starting", or "completed". The delivery status screen may include information about tracking the goods. For example, when the product received by the store sales user B leaves the store, the delivery status screen may indicate that the product is in the "moving" state together with the store sales user B.

When the status management unit 1032 receives from the mobile terminal 106 that the delivery agency is accepted, the status management unit 1032 generates a reception code indicating that the delivery agency request has been accepted and transmits the reception code to the mobile terminal 106. In addition, the status management unit 1032 generates receipt report information for indicating that the delivery agency of the product has been completed, and transmits it to the communication terminal 105. The receipt report information is information for indicating that the receipt of the delivery is completed when the customer who made the delivery agency request receives the delivery. The receipt report information is used after the delivery agency of the goods is completed.

Like the reception information, the receipt report information is represented by, for example, a combination of a plurality of characters, numbers, symbols, and the like. Not limited to this, the receipt report information may be represented by using a one-dimensional bar code, a two-dimensional bar code, or the like. In this embodiment, a receipt report code that combines a plurality of numbers and the like is used as the receipt report information. The receipt report code may be displayed as a one-dimensional bar code representing the contents of the receipt report code on the display screen of the communication terminal 105.

The receipt report code is known only to the mail-order user A who has requested the delivery agency in the middle of delivery of the delivery. Since the store sales user B who has accepted the delivery agency cannot know the receipt report code, it can be guaranteed that the delivery has been properly delivered.
The status management unit 1032 records the reception code and the receipt report code in association with each other.

The status management unit 1032 receives the reception code presented by the store sales user B. Based on the received reception code, the status management unit 1032 determines that the store sales user B who presented the reception code is the person who has accepted the request for delivery agency. By doing so, it is possible to prevent the product purchased by the mail-order user A from being mistakenly handed over to a person other than the store sales user B.

When the receipt report code is received from the communication terminal 105 or the mobile terminal 106, the status management unit 1032 performs a return process for returning profits to the store sales user. The return process may include, for example, the addition of a store point service, the issuance of a discount coupon, and the like.

The status notification unit 1033 periodically notifies the communication terminal 105 or the mobile terminal 106 of the status of the delivery agency. The status notification unit 1033 may perform notification in real time, or may perform notification at a predetermined time interval. By doing so, the mail-order user A and the store sales user B can easily grasp the delivery agency and the state of the product.

The status notification unit 1033 notifies the mobile terminal 106 that, for example, when the store sales user B visits the store, there is a request for delivery agency from the mail-order user A.
When the store sales user B accepts the delivery agency request, the status notification unit 1033 notifies the communication terminal 105 and the mobile terminal 106 to that effect.
When the store sales user B receives the delivered product, which is a product for which the store sales user B acts as a delivery agent, the status notification unit 1033 notifies the communication terminal 105 and the mobile terminal 106 to that effect.

When the store sales user B leaves the store, the status notification unit 1033 notifies the communication terminal 105 that the store sales user B is moving.
When the mail-order user A receives the delivered product, the status notification unit 1033 notifies the communication terminal 105 and the mobile terminal 106 to that effect.

Subsequently, the sales floor 30 will be described. As shown in FIG. 2, the sales floor 30 includes a store entry detection device 107 and a cash register 109.

The store entry detection device 107 corresponds to the store entry detection device 12 of the first embodiment. The store entry detection device 107 communicates with a communication terminal owned by a customer who visits the store, and detects the customer's entry into the store. The store entry detection device 107 notifies the delivery management server 21 that the customer has entered the store.

In the present embodiment, the store entry detection device 107 communicates with the mobile terminal 106 of the store sales user B who has been requested to act as a delivery agent, and detects the entry of the store sales user B into the store. The store entry detection device 107 notifies the delivery management server 21 that the store sales user B has entered the store.

Specifically, the store entry detection device 107 connects to the mobile terminal 106 using wireless communication means, and transmits data to the mobile terminal 106. The wireless communication means may be, for example, Bluetooth (registered trademark) or Wi-Fi (registered trademark). The store entry detection device 107 receives a reply from the mobile terminal 106 to the transmitted data, and detects that the mobile terminal 106 exists in the store. In this way, the store entry detection device 107 detects that the store sales user B has entered the store.

Further, the store entry detection device 107 further detects that the store sales user B who has accepted the delivery agency request has left the store. The store entry detection device 107 determines that the store sales user B has left the store when the data cannot be transmitted / received to / from the mobile terminal 106. The store entry detection device 107 notifies the delivery management server 21 that the store sales user B has left the store.

The cash register 109 is operated by a clerk C arranged in the sales floor 30 to perform accounting for products purchased by the customer. The cache register 109 includes an accounting unit 1091, a code reading unit 1092, a user collation unit 1093, an information acquisition unit 1094, and a printing unit 1095.

The accounting department 1091 performs accounting when a store sales user purchases a product. As the accounting method, any method including cash, credit card, electronic money and the like may be used.

The code reading unit 1092 reads a code represented by using a one-dimensional bar code, a two-dimensional bar code, a character input, or the like. The code reading unit 1092 outputs the read result to the POS terminal 101. The code reading unit 1092 reads the reception code displayed on the display unit 1065 of the mobile terminal 106. The code reading unit 1092 outputs the read result to the POS terminal 101.

The user collation unit 1093 collates and confirms whether or not the store sales user B is registered in the customer management server 102. The user collation unit 1093 performs user collation when the store sales user B makes a purchase and makes a payment.

The information acquisition unit 1094 acquires delivery agency information from the delivery agency management unit 103 via the POS terminal 101. The information acquisition unit 1094 causes the display unit (not shown) of the cash register 109 to display the contents of the delivery when the clerk C delivers the delivery to the store sales user B at the time of delivery agency. The information acquisition unit 1094 confirms the delivery agency information.

The printing unit 1095 prints the accounting results of the accounting unit 1091 and the delivery agency information acquired by the information acquisition unit 1094.

Subsequently, the communication terminal 105 will be described.
As shown in FIG. 2, the communication terminal 105 is a communication terminal owned by a mail-order user A who purchases a product by using mail-order sales. The communication terminal 105 may include a desktop computer, a laptop computer, and the like. The communication terminal 105 may be a portable computer such as a smartphone or a tablet terminal.

As shown in FIG. 2, the communication terminal 105 includes a communication unit 1051 with a customer management server, a communication unit 1052 with a mail-order sales server, a communication unit 1053 with a delivery agency management unit, and a display unit 1054.

The communication unit 1051 with the customer management server communicates with the customer management server 102. The communication unit 1051 with the customer management server provides the function provided by the customer management server 102 to the communication terminal 105 via the network N2. The communication terminal 105 can access the customer management server 102 via the network N2 and register, delete, change, and refer to the customer information recorded in the customer management server 102. The mail-order user A registers his / her personal information in the customer management server 102 in advance when shopping using mail-order sales.

FIG. 3 is a diagram showing an example of a screen displayed on the display unit 1054 of the communication terminal 105 when the mail-order user A registers personal information. As shown in the figure, the display screen 201 displays a field for inputting personal information such as the name, address, and contact information of the mail-order user A. The mail-order user A inputs information necessary for these using the communication terminal 105.

When the personal information is registered, the mail-order user A is registered as a customer in the customer management server 102. After registering as a customer, the mail-order user A can change various information by accessing the customer management server 102 using the account information or the like created at the time of registration.

FIG. 4 is a diagram showing an example of a screen displayed on the display unit 1054 when changing, deleting, and registering the use of a delivery agent for registered personal information. The display screen 202 displays a list of functions that can be used by the mail-order user A for the customer management server 102 as a menu. When the mail-order user A wants to request delivery of a product purchased by mail-order sales, he / she performs an operation using the display screen 202. The mail-order user A can perform a process of registering the use of the delivery agent by pressing the "register / change / delete the use of the delivery agent" button displayed on the display screen 202.

Returning to FIG. 2, the explanation will be continued.
The communication unit 1052 with the mail-order server communicates with the mail-order server 104. The communication unit 1052 with the mail-order server provides the mail-order function provided by the mail-order server 104 to the communication terminal 105 via the network N2. For example, the mail-order user A purchases a product using mail-order sales at a mail-order site of a store on a browser displayed on the display unit 1054.

The communication unit 1053 with the delivery agency management unit communicates with the delivery agency management unit 103. The communication unit 1053 with the delivery agency management unit provides the function provided by the delivery agency management unit 103 to the communication terminal 105 via the network N2.

FIG. 5 is a diagram showing an example of a screen displayed on the display unit 1054 when registering the use of the delivery agent. The display screen 301 is a screen for selecting whether or not to use the delivery agency. The mail-order user A presses the "use" button displayed on the display screen 301 when registering the use of the delivery agent.

FIG. 6 is a diagram showing an example of a screen displayed on the display unit 1054 when the mail-order user A selects to use the delivery agency. The display screen 302 displays a delivery agent user who is a customer to whom the mail-order user A can request a delivery agent. The mail-order user A uses the display screen 302 to select a delivery agent candidate who is a candidate for requesting a delivery agent. Further, the mail-order user A selects a customer who can undertake the delivery agency when he / she uses the store. The display screen 302 may be able to separately select a customer who requests a delivery agent and a customer who undertakes the delivery agent.

The display screen 302 displays an operation button or the like for the mail-order user A to search for a delivery agent user. For example, the mail-order user A can perform a search using the name of a delivery agent who has requested a delivery agent in the past. The mail-order user A may use the address as a search condition to extract delivery agent users living in the vicinity. The search conditions are not limited to the conditions shown in FIG. For example, it may be possible to search by the age, gender, or the number of times the delivery agent has been performed.

The mail-order user A selects a delivery agent candidate who requests a delivery agent from the delivery agent users extracted by the search. The customer selected here is displayed on the communication terminal 105 as a candidate for actually requesting the delivery agency when the product is purchased by mail order. For example, the mail-order user A can make a setting that does not allow the agency to be a delivery agent who does not want to request the delivery agent.

After the mail-order sales user A purchases the product by mail-order sales, the mail-order user A requests the status management unit 1032 to deliver the product on behalf of the user using the communication terminal 105.
FIG. 7 is a diagram showing an example of a screen displayed on the display unit 1054 when the mail-order user A requests a delivery agent.

The display screen 303 displays the delivery agent candidate selected from the delivery agent users by the mail-order user A. The mail-order user A selects a customer who requests a delivery agent from the displayed delivery agent candidates. In the present embodiment, the mail-order user A selects the store sales user B and requests the delivery agent. Not limited to this, the mail-order user A may select a plurality of customers and request a delivery agent. In that case, the customer who first accepted the delivery agency request may be requested to act for the product.

The mail-order user A may input the request deadline for requesting delivery on behalf of the mail-order user A on the display screen 303. The mail-order user A may input the content to be conveyed to the store sales user B in the message field of the display screen 303 when requesting the delivery agency. After inputting the necessary items, the mail-order user A presses the "request agency" button to confirm the delivery agency request. The communication terminal 105 transmits and registers the delivery agency information to the status management unit 1032. The delivery agency information includes information such as the store name, the product name for which the agency was requested, the request deadline, the name of the store sales user B who requested, and the content of the message.

Returning to FIG. 2, the explanation will be continued.
The display unit 1054 is a display device that displays display information received from the outside. The display unit 1054 may include, for example, a liquid crystal display, an organic EL display, or the like. The display unit 1054 may be a touch panel provided with an operation unit capable of operating the communication terminal 105 by touching it with a finger or the like.

Subsequently, the mobile terminal 106 will be described.
The mobile terminal 106 is a communication terminal used by a store sales user B who visits a store and makes a purchase. The mobile terminal 106 may be, for example, a portable computer such as a smartphone or a tablet terminal.

As shown in FIG. 2, the mobile terminal 106 includes a communication unit 1061 with a customer management server, a communication unit 1062 with a delivery agency management unit, a communication unit 1063 with a store entry detection device, a code reading unit 1064, and a display unit 1065. It is equipped with.

The communication unit 1061 with the customer management server communicates with the customer management server 102. The communication unit 1061 with the customer management server provides the function provided by the customer management server 102 to the mobile terminal 106 via the network N2. The mobile terminal 106 can access the customer management server 102 via the network N2 and register, delete, change, and refer to the customer information recorded in the customer management server 102. The store sales user B registers his / her personal information in the customer management server 102 in advance when accepting the delivery agency request.

The method in which the store sales user B registers the personal information in the customer management server 102 is the same as the process of the mail-order user A shown in FIG. The store sales user B registers personal information according to the contents of the display screen 201 displayed on the display unit 1065.
Further, the store sales user B uses the display screen 202 shown in FIG. 4 to change or delete the registered personal information, and to register the use of the delivery agent.

The communication unit 1062 with the delivery agency management unit communicates with the delivery agency management unit 103. The communication unit 1062 with the delivery agent management unit provides the function provided by the delivery agent management unit 103 to the mobile terminal 106 via the network N2.

As in the case of the mail-order user A, the store sales user B registers the use of the delivery agent using the contents displayed on the display unit 1065. The store sales user B selects whether or not to register the use of the delivery agent using the display screen 301 shown in FIG.

When registering the use of the delivery agent, the store sales user B registers a customer who permits the use of the delivery agent by using the display screen 302 shown in FIG. The store sales user B uses the display screen 302 to select a customer who can undertake the delivery agency. For example, the store sales user B may search for a customer on the condition of an address, and may register the delivery agent user by assuming that the delivery agent is undertaken only to a nearby customer who is easy to deliver. The store sales user B may set not to allow the agency to the customer who does not want to accept the delivery agency. The store sales user B may select a customer who is a candidate for requesting a delivery agent when he / she uses mail-order sales.

When the store entry of the store sales user B is detected by the store entry detection device 107, the communication unit 1062 with the delivery agent management unit uses the delivery agent information from the customer to whom the store sales user B permits the delivery agent. To receive.
FIG. 8 is a diagram showing an example of a screen displayed on the display unit 1065 when the delivery agency information is received. The display screen 304 is a screen in which the store sales user B selects whether or not to accept the delivery agency in response to the received delivery agency request. The store sales user B confirms the content displayed on the display screen 304.

When accepting the delivery agency request from the mail-order user A, the store sales user B presses the "receive agency request" button displayed on the display screen 304 to accept the delivery agency request. If there is something that the store sales user B wants to convey to the mail-order user A, the store sales user B may enter the content in the message field or the like.

Returning to FIG. 2, the explanation will be continued.
The communication unit 1063 with the store entry detection device communicates with the store entry detection device 107. The communication unit 1063 with the store entry detection device receives the data transmitted by the store entry detection device 107 using the wireless communication means.

The code reading unit 1064 reads a code represented by using a one-dimensional bar code, a two-dimensional bar code, a character input, or the like. The code reading unit 1064 reads, for example, the receipt report code displayed on the display unit 1054 when the mail-order user A receives the delivery from the store sales user B. The code reading unit 1064 outputs the read result to the communication unit 1062 with the delivery agency management unit.

The display unit 1065 displays the display information received from the outside. The display unit 1065 is a display device that displays display information received from the outside. The display unit 1065 may include, for example, a liquid crystal display, an organic EL display, or the like. The display unit 1065 may be a touch panel provided with an operation unit capable of operating the mobile terminal 106 by touching it with a finger or the like.

Subsequently, the processing performed by each functional unit of the delivery agency system 1000 will be described.
9 and 10 are sequence diagrams showing processes performed by each functional unit when the mail-order user A purchases a product using mail-order sales.

The process 4001 shown in FIG. 9 shows a flow when the mail-order user A performs a purchase operation by mail-order sales. The mail-order user A performs a product purchase operation on the communication terminal 105 (S101). The communication terminal 105 performs a product purchase operation on the mail-order server 104 (S102).

The mail-order server 104 performs a product purchase process in mail-order sales and passes purchase information to the POS terminal 101 (S103). The POS terminal 101 performs a product purchase process in the store (S104). The POS terminal 101 registers the delivery information of the purchased item in the delivery agency management unit 103 (S105). The delivery agency management unit 103 returns the registration result to the POS terminal 101 (S106).

The process 4002 shows a process in which the mail-order user A cannot request the delivery agency after the mail-order user A purchases the product using the mail-order sales.
The POS terminal 101 confirms with the delivery agency management unit 103 whether or not the mail-order user A can request the delivery agency (S111). The delivery agency management unit 103 returns the confirmation result to the POS terminal 101 (S112). As a result of the confirmation, if the request for the delivery agent is not possible, the POS terminal 101 instructs the delivery agent management unit 103 to deliver by the usual delivery method (S113). The delivery agency management unit 103 instructs the normal delivery management unit 108 to deliver by a normal delivery method (S114). The normal delivery management unit 108 registers delivery information (S115).

The normal delivery management unit 108 returns the registration result to the delivery agency management unit 103 (S116). The delivery agency management unit 103 returns the registration result to the POS terminal 101 (S117). The POS terminal 101 notifies the mail-order server 104 that the purchase process and the delivery instruction process are completed (S118). The mail-order server 104 displays on the display unit 1054 that the purchase process of the product has been completed and that the product is delivered by a normal delivery method (S119).

The process 4003 shown in FIG. 10 shows a process in which the mail-order user A can request the delivery agency after the mail-order user A purchases the product using the mail-order sales.
The POS terminal 101 confirms with the delivery agent management unit 103 whether or not the mail-order user A can request the delivery agent (S121). The delivery agency management unit 103 returns the confirmation result to the POS terminal 101 (S122). As a result of the confirmation, if the delivery agency request can be made, the POS terminal 101 returns to the mail-order server 104 that the purchase process has been completed (S123).

The mail-order server 104 displays the purchase completion and the selection of the delivery method on the display unit 1054 of the communication terminal 105 (S124). The mail-order user A confirms the display on the communication terminal 105 and selects a delivery agent as the delivery method (S125). The communication terminal 105 selected for delivery agency requests the delivery agency management unit 103 to display a screen for requesting delivery agency (S126).

The delivery agency management unit 103 acquires delivery information in order to display a screen for requesting a delivery agency (S127). Further, the delivery agency management unit 103 transmits a request for acquiring the information of the store sales user requesting the delivery agency to the customer management server 102 (S128). The delivery agency management unit 103 may request only the information of the delivery agency candidate selected by the mail-order user A in advance from the customer management server 102.

The customer management server 102 acquires the information of the store sales user who requests the delivery agency (S129). The customer management server 102 returns the acquired information to the delivery agency management unit 103 (S130). The delivery agency management unit 103 displays a screen for requesting delivery agency on the communication terminal 105 (S131). The delivery agent management unit 103 displays information about the delivery agent candidate and the delivery agent candidate on the communication terminal 105.

The mail-order user A confirms the content displayed on the communication terminal 105. The mail-order user A inputs the content of the delivery agency request using the communication terminal 105 (S132). For example, the mail-order user A selects the store sales user B as the customer requesting the delivery agent from the delivery agent candidates. The mail-order user A may enter the deadline for requesting the delivery agent. Further, the mail-order user A may input the content to be conveyed to the store sales user B regarding the delivery agency request in the message field or the like.

The mail-order user A requests the delivery agency using the communication terminal 105 (S133). The communication terminal 105 registers the delivery agency request in the delivery agency management unit 103 (S134). The delivery agency management unit 103 updates the delivery agency state to the "waiting" state (S135). The "waiting" state indicates that there has been a request for delivery agency, but no one has accepted the request yet. The delivery agency management unit 103 displays on the communication terminal 105 that the processing of the delivery agency request has been completed (S136). By such processing, the processing of the delivery agency request is completed.

11 and 12 are sequence diagrams showing the processes performed by each functional unit after the delivery agency request is completed.
The process 5001 shown in FIG. 11 shows a process in which the store sales user B enters the store and receives a request for delivery agency.

The mail-order user A registers the delivery agency request in the delivery agency management unit 103 using the communication terminal 105 (S201, S202). After that, the store sales user B enters the store (S203). When the store sales user B enters the store, the mobile terminal 106 detects the store entry detection device 107 (S204). The mobile terminal 106 receives data from the store entry detection device 107 and detects that it has entered the store (S205).

The mobile terminal 106 transmits a request for acquiring the delivery agency information to the delivery agency management unit 103 (S206). The delivery agency management unit 103 generates display information for displaying the delivery agency information regarding the delivery agency requested by the store sales user B. The delivery agency management unit 103 returns the generated display information to the mobile terminal 106 (S207). The display unit 1065 of the mobile terminal 106 displays the received delivery agency information.

The store sales user B confirms the content displayed on the mobile terminal 106. The store sales user uses the mobile terminal 106 to input the content to be conveyed to the mail-order user A who requested the delivery agency in the message field or the like. The store sales user B uses the mobile terminal 106 to input that the delivery agency request is accepted (S208). The mobile terminal 106 transmits to the delivery agency management unit 103 that the delivery agency request is accepted (S209).

The delivery agency management unit 103 receives that the delivery agency request has been accepted. The delivery agency management unit 103 updates the state of the delivery agency request to the “accepted” state (S210). The "accepted" state indicates that the delivery agency request of the mail-order user A has been accepted by the store sales user B.

The delivery agency management unit 103 creates a receipt report code (S211). The delivery agency management unit 103 notifies the communication terminal 105 of the acceptance of the delivery agency request and the receipt report code (S212). The delivery agency management unit 103 returns to the mobile terminal 106 the result that the delivery agency request has been accepted (S213).

The process 5002 shown in FIG. 12 is a sequence diagram showing a process performed by each functional unit when the delivery agency request has expired.
The mail-order user A registers a delivery agency request with the delivery agency management unit 103 using the communication terminal 105 (S221, S222).

The delivery agency management unit 103 determines whether or not the delivery agency request deadline input by the mail-order user A when making a delivery agency request has been exceeded. When the delivery agent user who requested the delivery agent does not enter the store even after the request deadline (S223), the delivery agent management unit 103 updates the state of the delivery agent request to the "cancelled" state (S224). The delivery agency management unit 103 registers the delivery information in the normal delivery management unit 108 so that the product is delivered using the normal delivery method (S225). The normal delivery management unit 108 returns the registration result to the delivery agency management unit 103 (S226). The delivery agency management unit 103 notifies the communication terminal 105 that the product is delivered by using a normal delivery method (S227).

13 and 14 are sequence diagrams showing the processes performed by each functional unit when the store sales user B receives the delivery and the store sales user B makes a purchase.
The store sales user B performs a process of accepting the delivery agency request using the mobile terminal 106 (S301). The mobile terminal 106 registers in the delivery agency management unit 103 that the delivery agency request has been accepted (S302). The delivery agency management unit 103 updates the delivery agency state to the “accepted” state (S303).

The delivery agency management unit 103 generates a reception code and a receipt report code (S304). The delivery agency management unit 103 notifies the communication terminal 105 of the generated receipt report code together with the fact that the delivery agency request has been accepted (S305). The delivery agency management unit 103 returns to the mobile terminal 106 that the delivery agency request has been accepted and the generated reception code (S306).

The store sales user B makes his / her own shopping. When receiving the delivery, the store sales user B presents information about the store sales user B to the clerk C using the mobile terminal 106 (S307, S308). Here, the store sales user B presents the reception code to the store clerk C as information regarding the store sales user B. The store sales user B displays the reception code on the display unit 1065, and presents the displayed reception code to the store clerk C. In addition to the reception code, the clerk C may request the store sales user B to present information regarding the store sales user B. The clerk C may be requested to present, for example, a membership card issued at the store or an identification card of the store sales user B.

The clerk C reads the reception code displayed on the mobile terminal 106 by using the code reading unit 1092 of the cash register 109 in order to collate the information about the store sales user B (S309). The cash register 109 transmits the read reception code to the POS terminal 101 and requests collation of the reception code (S310).

The POS terminal 101 transmits the received reception code to the customer management server 102, and makes a request for acquiring information about the store sales user B (S311). The customer management server 102 returns information about the store sales user B to the POS terminal 101 (S312).

The POS terminal 101 transmits the acquired information to the delivery agency management unit 103, and makes a request for acquiring the information during the delivery agency (S313). The delivery agency management unit 103 returns the information during the delivery agency to the POS terminal 101 (S314).

The POS terminal 101 collates the reception code presented by the store sales user B with the reception code recorded in the delivery agency management unit 103. When the reception code presented by the store sales user B and the reception code recorded in the delivery agency management unit 103 match, the POS terminal 101 determines that the store sales user B has accepted the delivery agency request. do. The POS terminal 101 returns the information of the product to be delivered to the cash register 109 (S315). The cash register 109 displays information on the product to be delivered on behalf of the cash register 109 on the display unit (S316).

FIG. 14 is a sequence diagram showing the continuation of the processing in FIG.
The clerk C confirms the displayed information on the delivery agency and prepares the delivery (S317). The clerk C delivers the delivery to the store sales user B (S318). The store sales user B confirms the delivered delivery (S319). The store sales user B notifies the delivery agency management unit 103 of the receipt of the delivery using the mobile terminal 106 (S320).

The delivery agency management unit 103 updates the delivery agency state to the "start" state (S321). The "started" state indicates that the store sales user B who has accepted the delivery agency request has received the delivery and the delivery agency has started. The delivery agency management unit 103 notifies the communication terminal 105 that the delivery agency status has become “started” (S322). The delivery agency management unit 103 notifies the mobile terminal 106 that the delivery has been received (S323).

The store sales user B requests the store clerk C to pay for his / her shopping (S324). The clerk C uses the cash register 109 to check out the shopping of the store sales user B (S325). The cash register 109 transmits information about shopping to the POS terminal 101 (S326). The POS terminal 101 acquires shopping information and performs a purchase process.

The POS terminal 101 makes a request to the customer management server 102 for acquiring the store usage information of the store sales user B (S327). The customer management server 102 returns the store usage information of the store sales user B to the POS terminal 101 (S328).

The POS terminal 101 performs a product purchase process (S329). The POS terminal 101 makes a request to the customer management server 102 for updating the store usage information of the store sales user B (S330). For example, the POS terminal 101 makes a request to give points to the store sales user B according to the amount of the product purchased by the store sales user B. The customer management server 102 updates the store usage information of the store sales user B in response to the request, and returns the result to the POS terminal 101 (S331). The POS terminal 101 notifies the clerk C of the completion of the accounting process via the cash register 109 (S332).

15 and 16 are sequence diagrams showing the processes performed by each functional unit until the store sales user B leaves the store, delivers the delivery to the mail-order user A, and completes the delivery agency.

The process 7001 shown in FIG. 15 shows the flow of the store sales user B at the time of movement. The store sales user B leaves the store after receiving his / her shopping and deliveries (S401). When the store sales user B leaves the store, the mobile terminal 106 cannot receive the data transmitted from the store entry detection device 107 (S402). The mobile terminal 106 detects the exit of the store sales user B because the data from the store entry detection device 107 can no longer be received (S403).

The mobile terminal 106 notifies the delivery agency management unit 103 that the store sales user B has left the store and moved (S404). The delivery agency management unit 103 updates the delivery agency state to the "moving" state (S405). The "moving" state indicates that the store sales user B is moving for delivery. The delivery agency management unit 103 notifies the communication terminal 105 that the delivery agency state has changed to the “moving” state (S406).

The process 7002 shown in FIG. 15 shows a flow when confirming the delivery on the communication terminal 105. The store sales user B arrives at the delivery destination designated by the mail-order user A (S411). The store sales user B delivers the delivery to the mail-order user A (S412). The mail-order user A confirms the delivery (S413). The mail-order user A inputs the receipt report code into the communication terminal 105 (S414). The communication terminal 105 transmits the input receipt report code to the delivery agency management unit 103 (S415). The delivery agency management unit 103 confirms whether or not the sender's information is the mail-order user A who requested the delivery agency (S416). The delivery agency management unit 103 confirms whether or not the received receipt report code matches the one notified when the delivery agency request is accepted (S417).

After the confirmation is completed, the delivery agency management unit 103 updates the delivery agency state to the "completed" state (S418). The "completed" state indicates that the delivery agency has been completed by the mail-order user A receiving the delivery. The delivery agency management unit 103 performs a return process to the store sales user B who has performed the delivery agency (S419). The delivery agency management unit 103 registers the information to be returned to the store sales user B in the customer management server 102 (S420). The delivery agency management unit 103 notifies the mobile terminal 106 that the delivery agency has been completed (S421). The delivery agency management unit 103 notifies the communication terminal 105 that the delivery agency has been completed (S422).

The process 7003 shown in FIG. 16 shows a flow when confirming the delivery on the mobile terminal 106. In the process 7002 described with reference to FIG. 15, the mail-order user A transmits the receipt report code, but here, the store sales user B transmits the receipt report code. By doing so, the store sales user B can surely register the completion of the delivery agency in the delivery agency management unit 103.

The store sales user B arrives at the delivery destination designated by the mail-order user A (S431). The store sales user B delivers the delivery to the mail-order user A (S432). The mail-order user A confirms the delivery (S433). The mail-order user A inputs the receipt report code into the mobile terminal 106 of the store sales user B (S434). Alternatively, the mail-order user A may display the receipt report code on the communication terminal 105, and the store sales user B may read the receipt report code using the mobile terminal 106.

The mobile terminal 106 transmits the input receipt report code to the delivery agency management unit 103 (S435). The delivery agency management unit 103 confirms whether or not the sender's information is the store sales user B who has accepted the delivery agency request (S436). The delivery agency management unit 103 confirms whether or not the received receipt report code matches the one notified when the delivery agency request is accepted (S437).

After the confirmation is completed, the delivery agency management unit 103 updates the delivery agency state to the "completed" state (S438). The delivery agency management unit 103 performs a return process to the store sales user B who has performed the delivery agency (S439). The delivery agency management unit 103 registers the information to be returned to the store sales user B in the customer management server 102 (S440). The delivery agency management unit 103 notifies the mobile terminal 106 that the delivery agency has been completed (S441). The delivery agency management unit 103 notifies the communication terminal 105 that the delivery agency has been completed (S442).

As described above, according to the delivery agency system 1000 according to the present embodiment, it is possible to have a store sales user perform delivery agency for a product purchased by mail order. Therefore, it is possible to reduce the delivery amount of the delivery staff and the delivery agent that the store needs to arrange.
In addition, after accepting the delivery agency request, the store manages the status of the delivery agency and delivers it to both the mail-order user who is the delivery agency requester and the store sales user who accepted the delivery agency request. Notify the status of. By doing so, it is possible to entrust the adjustment of the delivery time of the product to the mail-order user and the store sales user, so that it is not necessary for the store to perform the redelivery adjustment work.

In addition, since the store sales user can confirm and accept the delivery agency request when he / she visits the store, he / she can accept the delivery agency request according to his / her shopping convenience. Also, since you can receive the deliveries during or after your shopping, you do not have to come to the store just to receive the deliveries. In particular, if the delivery destination is near the home of the mail-order user, or if there is a delivery destination on the way home of the store sales user, the delivery agency will be performed without causing a heavy burden on the store sales user. be able to. By doing so, if people who live in the same geographical area or in the same living community use the same store or a nearby store to purchase food and daily necessities, efficient delivery will be performed. be able to.

In addition, the store can return the delivery fee paid to the courier company or the like to the store sales user who has performed the delivery agency. By doing so, it is possible to add value to the store sales user entrusting the delivery agency, so that the use of the delivery agency can be promoted.

<Hardware configuration example>
Each function component such as the delivery management server 21, the communication sales server 104, the customer management server 102, the POS terminal 101, the cash register 109, the store entry detection device 107, the communication terminal 105, and the mobile terminal 106 has each function component. It may be realized by the hardware to be realized (eg, a hard-wired electronic circuit, etc.), or it may be realized by a combination of hardware and software (eg, a combination of an electronic circuit and a program that controls it). May be good. Hereinafter, a case where each functional component such as the delivery management server 21 is realized by a combination of hardware and software will be further described.

FIG. 17 is a block diagram illustrating a hardware configuration of a computer 500 that realizes a delivery management server 21 and the like. The computer 500 may be a dedicated computer designed to realize the delivery management server 21 or the like, or may be a general-purpose computer. The computer 500 may be a portable computer such as a smartphone or a tablet terminal.

For example, by installing a predetermined application on the computer 500, each function such as the delivery management server 21 is realized on the computer 500. The above application is composed of a program for realizing a functional component such as a delivery management server 21.

The computer 500 includes a bus 502, a processor 504, a memory 506, a storage device 508, an input / output interface 510, and a network interface 512. The bus 502 is a data transmission path for the processor 504, the memory 506, the storage device 508, the input / output interface 510, and the network interface 512 to transmit and receive data to and from each other. However, the method of connecting the processors 504 and the like to each other is not limited to the bus connection.

The processor 504 is various processors such as a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), or an FPGA (Field-Programmable Gate Array). The memory 506 is a main storage device realized by using RAM (Random Access Memory) or the like. The storage device 508 is an auxiliary storage device realized by using a hard disk, an SSD (Solid State Drive), a memory card, a ROM (Read Only Memory), or the like.

The input / output interface 510 is an interface for connecting the computer 500 and the input / output device. For example, an input device such as a keyboard and an output device such as a display device are connected to the input / output interface 510.

The network interface 512 is an interface for connecting the computer 500 to the network. This network may be a LAN (Local Area Network) or a WAN (Wide Area Network).

The storage device 508 stores a program (a program that realizes the above-mentioned application) that realizes each functional component such as the delivery management server 21. The processor 504 reads this program into the memory 506 and executes it to realize each functional component such as the delivery management server 21.

Each of the processors executes one or more programs including instructions for causing the computer to perform the algorithm described with reference to the drawings. This program can be stored and provided to a computer using various types of non-transitory computer readable medium. Non-temporary computer-readable media include various types of tangible storage media. Examples of non-temporary computer readable media are magnetic recording media (eg, flexible discs, magnetic tapes, hard disk drives), magneto-optical recording media (eg, magneto-optical discs), CDs (compact discs), or DVDs (digital versatile). Includes optical disk media such as disk) and semiconductor memory (eg, mask ROM, PROM (Programmable ROM), EPROM (Erasable PROM), flash ROM, RAM). The program may also be provided to the computer by various types of transient computer readable medium. Examples of temporary computer readable media include electrical, optical, and electromagnetic waves. The temporary computer-readable medium can supply the program to the computer via a wired communication path such as an electric wire and an optical fiber, or a wireless communication path.

The present disclosure is not limited to the above embodiment, and can be appropriately modified without departing from the spirit.
For example, in the above description, the delivery agency is performed at one store, but the description is not limited to this. The store sales user may accept the delivery agency at a plurality of stores. For example, in the case of a commercial complex in which a plurality of stores are gathered, points can be returned to the store sales user who has performed the delivery agency by using the point service of the entire commercial facility.

Some or all of the above embodiments may also be described, but not limited to:
(Appendix 1)
A delivery management server that manages the delivery of products purchased by a mail-order user using a communication terminal that can communicate with the store via a communication network.
A store entry detection device that communicates with a mobile terminal used by a store sales user who visits the store, detects the store sales user's entry into the store, and notifies the delivery management server to that effect.
Equipped with
The delivery management server
Upon receiving from the communication terminal that the store sales user is requested to act as a delivery agent for the delivery of the product,
The store entry detection device is
Detects the entry of the store sales user who has been requested to act as a delivery agent, and notifies the delivery management server to that effect.
The delivery management server
Requesting the mobile terminal to reply whether or not the store sales user accepts the delivery agency request,
A delivery agency system that manages the delivery of the product from the store sales user to the mail-order user when the mobile terminal receives a request to accept the delivery agency request.
(Appendix 2)
Further provided with a customer management server that manages customer information that is information about the customer of the store and transmits the customer information to the delivery management server in response to a request from the delivery management server.
The delivery management server
In response to the request of the communication terminal, the customer information is acquired from the customer management server and transmitted to the communication terminal.
The delivery agency system according to Appendix 1, which accepts the selection of a delivery agency candidate who is a candidate for requesting the delivery agency from the customers from the communication terminal.
(Appendix 3)
The delivery management server
When receiving from the mobile terminal that the request for delivery agency is accepted
The delivery agency system according to Appendix 1 or 2, which generates reception information indicating that the delivery agency request has been accepted and transmits the reception information to the mobile terminal.
(Appendix 4)
The delivery management server receives the reception information presented by the store sales user, and receives the reception information.
The delivery agency system according to Appendix 3, which determines that the store sales user who presented the reception information is a person who has accepted the delivery agency request based on the received reception information.
(Appendix 5)
The delivery management server
When receiving from the mobile terminal that the request for delivery agency is accepted
It is used after the delivery agency of the product is completed, and the receipt report information for indicating that the delivery agency is completed is generated and transmitted to the communication terminal.
The delivery agency system according to any one of Supplementary note 1 to 4.
(Appendix 6)
The delivery management server
The delivery agency system according to Appendix 5, which performs a return process for returning profits to the store sales user when the receipt report information is received from the communication terminal or the mobile terminal.
(Appendix 7)
When the delivery management server receives from the communication terminal that the delivery agent is not requested, the delivery management server manages the delivery so as to deliver the product by using a normal delivery method that does not use the delivery agent. The delivery agency system according to any one of 6.
(Appendix 8)
The delivery management server
If the request for the delivery agent is not accepted even after a predetermined period of time has passed after receiving the request for the delivery agent, the product should be delivered using a normal delivery method that does not use the delivery agent. The delivery agency system according to any one of Supplementary note 1 to 7, which manages the delivery.
(Appendix 9)
The delivery management server
The delivery agency system according to Appendix 8, which accepts an input from the communication terminal and sets the predetermined period.
(Appendix 10)
The delivery agency system according to any one of Supplementary note 1 to 9, wherein the delivery management server manages the state of the delivery agent and periodically notifies the communication terminal of the state of the delivery agent.
(Appendix 11)
The store entry detection device is
Further, it is detected that the store sales user who has accepted the delivery agency request has left the store, and the delivery management server is notified to that effect.
The delivery management server
The delivery agency system according to any one of Supplementary note 1 to 10, which notifies the communication terminal that the store sales user is moving when the notification to the effect that the store has left is received.
(Appendix 12)
The communication that the mail-order user who uses a communication terminal capable of communicating with the store via the communication network requests the store sales user who visits the store to perform the delivery agency for the delivery of the products of the store purchased by the mail-order user. Received from the terminal
A notification to the effect that the store sales user has been detected is received from the store entry detection device that detects the store sales user's entry into the store.
Requesting the mobile terminal used by the store sales user to reply whether or not the store sales user accepts the delivery agency request,
A delivery management server that manages the delivery so as to perform the delivery agency of the product from the store sales user to the mail-order user when receiving the acceptance of the delivery agency request from the mobile terminal.
(Appendix 13)
In response to the request of the communication terminal, customer information, which is information about the customer of the store, is acquired from the customer management server that manages the customer information and transmitted to the communication terminal.
The delivery management server according to Appendix 12, which accepts from the communication terminal the selection of a delivery agent candidate who is a candidate for requesting the delivery agent from the customers.
(Appendix 14)
The communication that the mail-order user who uses a communication terminal capable of communicating with the store via the communication network requests the store sales user who visits the store to perform the delivery agency for the delivery of the products of the store purchased by the mail-order user. Steps to receive from the terminal and
A step of receiving a notification to the effect that the store sales user has entered the store from the store entry detection device that detects the store sales user's entry into the store, and
A step of requesting the mobile terminal used by the store sales user to reply whether or not the store sales user accepts the delivery agency request, and
Delivery management including a step of managing the delivery so that the delivery agent of the product is performed from the store sales user to the mail-order user when the mobile terminal receives a request to accept the delivery agency request. Method.
(Appendix 15)
The communication that the mail-order user who uses a communication terminal capable of communicating with the store via the communication network requests the store sales user who visits the store to perform the delivery agency for the delivery of the products of the store purchased by the mail-order user. Delivery agency request reception processing received from the terminal and
The store entry detection reception process for receiving a notification to the effect that the store sales user has been detected from the store entry detection device that detects the store entry of the store sales user, and the store entry detection reception process.
Request processing for requesting the mobile terminal used by the store sales user to reply whether or not the store sales user accepts the delivery agency request, and
When the mobile terminal receives a request to accept the delivery agency request, the computer is provided with a management process for managing the delivery so that the store sales user can deliver the product to the mail-order user. A delivery management program to be executed.

10 Delivery agency system 11 Delivery management server 12 Store entry detection device 20 Backyard 21 Delivery management server 30 Sales floor 101 POS terminal 102 Customer management server 103 Delivery agency management unit 104 Communication sales server 105 Communication terminal 106 Mobile terminal 107 Store entry detection device 108 Normal delivery management unit 109 Cash register 201 Display screen 202 Display screen 301 Display screen 302 Display screen 303 Display screen 304 Display screen 500 Computer 502 Bus 504 Processor 506 Memory 508 Storage device 510 I / O interface 512 Network interface 1000 Delivery agency system 1031 User Management unit 1032 Status management unit 1033 Status notification unit 1041 Communication sales department 1042 Accounting department 1051 Communication unit with customer management server 1052 Communication unit with communication sales server 1053 Communication unit with delivery agency management unit 1054 Display unit 1061 With customer management server Communication unit 1062 Communication unit with delivery agency management unit 1063 Communication unit with store entry detection device 1064 Code reading unit 1065 Display unit 1091 Accounting department 1092 Code reading unit 1093 User collation unit 1094 Information acquisition unit 1095 Printing unit A Communication sales User B Store sales User C Clerk N1 network N2 network

Claims (10)

A delivery management server that manages the delivery of products purchased by a mail-order user using a communication terminal that can communicate with the store via a communication network.
A store entry detection device that communicates with a mobile terminal used by a store sales user who visits the store, detects the store sales user's entry into the store, and notifies the delivery management server to that effect.
Equipped with
The delivery management server
Upon receiving from the communication terminal that the store sales user is requested to act as a delivery agent for the delivery of the product,
The store entry detection device is
Detects the entry of the store sales user who has been requested to act as a delivery agent, and notifies the delivery management server to that effect.
The delivery management server
Requesting the mobile terminal to reply whether or not the store sales user accepts the delivery agency request,
A delivery agency system that manages the delivery of the product from the store sales user to the mail-order user when the mobile terminal receives a request to accept the delivery agency request. Further provided with a customer management server that manages customer information that is information about the customer of the store and transmits the customer information to the delivery management server in response to a request from the delivery management server.
The delivery management server
In response to the request of the communication terminal, the customer information is acquired from the customer management server and transmitted to the communication terminal.
The delivery agency system according to claim 1, wherein the selection of a delivery agency candidate who is a candidate for requesting the delivery agency from the customers is accepted from the communication terminal. The delivery management server
When receiving from the mobile terminal that the request for delivery agency is accepted
The delivery agency system according to claim 1 or 2, which generates reception information indicating that the delivery agency request has been accepted and transmits the reception information to the mobile terminal. The delivery management server
When receiving from the mobile terminal that the request for delivery agency is accepted
The delivery according to any one of claims 1 to 3, which is used after the delivery agency of the product is completed to generate receipt report information for indicating that the delivery agency has been completed and transmit it to the communication terminal. Proxy system. The delivery management server
If the request for the delivery agent is not accepted even after a predetermined period of time has passed after receiving the request for the delivery agent, the product should be delivered using a normal delivery method that does not use the delivery agent. The delivery agency system according to any one of claims 1 to 4, which manages the delivery. The delivery agency system according to claim 4 , wherein the delivery management server performs a return process for returning profits to the store sales user when the receipt report information is received from the communication terminal or the mobile terminal. The store entry detection device is
Further, it is detected that the store sales user who has accepted the delivery agency request has left the store, and the delivery management server is notified to that effect.
The delivery management server
The delivery agency system according to any one of claims 1 to 6, which notifies the communication terminal that the store sales user is moving when the notification to the effect that the store has left is received. The communication that the mail-order user who uses a communication terminal capable of communicating with the store via the communication network requests the store sales user who visits the store to perform the delivery agency for the delivery of the products of the store purchased by the mail-order user. Received from the terminal
A notification to the effect that the store sales user has been detected is received from the store entry detection device that detects the store sales user's entry into the store.
Requesting the mobile terminal used by the store sales user to reply whether or not the store sales user accepts the delivery agency request,
A delivery management server that manages the delivery so as to perform the delivery agency of the product from the store sales user to the mail-order user when receiving the acceptance of the delivery agency request from the mobile terminal. The computer
The communication that the mail-order user who uses a communication terminal capable of communicating with the store via the communication network requests the store sales user who visits the store to perform the delivery agency for the delivery of the products of the store purchased by the mail-order user. Steps to receive from the terminal and
A step of receiving a notification to the effect that the store sales user has entered the store from the store entry detection device that detects the store sales user's entry into the store, and
A step of requesting the mobile terminal used by the store sales user to reply whether or not the store sales user accepts the delivery agency request, and
When receiving from the mobile terminal that the request for the delivery agency is accepted, the step of managing the delivery so as to perform the delivery agency of the product from the store sales user to the mail-order user is executed. Delivery management method. The communication that the mail-order user who uses a communication terminal capable of communicating with the store via the communication network requests the store sales user who visits the store to perform the delivery agency for the delivery of the products of the store purchased by the mail-order user. Delivery agency request reception processing received from the terminal and
The store entry detection reception process for receiving a notification to the effect that the store sales user has been detected from the store entry detection device that detects the store entry of the store sales user.
Request processing for requesting the mobile terminal used by the store sales user to reply whether or not the store sales user accepts the delivery agency request, and
When the mobile terminal receives a request to accept the delivery agency request, the computer is provided with a management process for managing the delivery so that the store sales user can deliver the product to the mail-order user. A delivery management program to be executed.

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