JP7031041B2 - Information processing equipment, information processing methods, and programs - Google Patents

Description

The present invention relates to an information processing apparatus, an information processing method, and a program.

Conventionally, a segment analysis device that generates segment information indicating the behavior of a visitor who visits the website, performs analysis using the segment information that matches the analysis conditions, and displays the analysis result on the display unit. It is disclosed (see, for example, Patent Document 1).

Japanese Unexamined Patent Publication No. 2013-235572

However, with the above technology, there are cases where it is not possible to provide information in line with the user's intention.

The present invention has been made in consideration of such circumstances, and an object of the present invention is to provide an information processing device, an information processing method, or a program capable of providing information according to a user's intention. I will do it.

One aspect of the present invention is to input an acquisition unit for acquiring a query and one or more indexes based on an event generated corresponding to the combination of the query and the referral target into a pre-learned trained model. , An information processing apparatus including a determination unit for determining a ranking of referral targets for the query.

According to one aspect of the present invention, it is possible to provide information in line with the intention of the user.

It is a figure which shows an example of the functional structure of a shopping system 1. It is a sequence diagram which shows the flow of the process executed by a shopping system 1. It is a figure which shows an example of the content of product information 122. It is a conceptual diagram of a scene where ranking processing is performed. It is a figure which shows an example of the specific processing contents of a ranking process. It is a figure which shows an example of the content of the query product information 126. It is a conceptual diagram of the ranking process of the comparative example. It is a conceptual diagram of the ranking process of this embodiment. It is a figure which shows the specific example of the ranking process of this embodiment. It is a figure which shows an example of the content of the process in which learning is performed.

Hereinafter, embodiments of the information processing apparatus, information processing method, or program of the present invention will be described with reference to the drawings.

[Overview (1)]
The information processing apparatus of the embodiment is realized by one or more processors. The information processing apparatus includes an acquisition unit for acquiring a query and a determination unit for determining the ranking of the referral target for the query based on an index based on an event that occurs corresponding to the combination of the query and the referral target. .. For example, the information processing device inputs an acquisition unit that acquires a query and one or more indexes based on an event that occurs corresponding to the combination of the query and the referral target into a pre-learned trained model. , A determination unit for determining the ranking of referral targets for the query.

The "introduction target" is a target to be introduced on the introduction page to the user who entered the query. For example, a web page that a portal site introduces to a user in response to a query, a video that is introduced to a user in response to a query in a video distribution service, and an auction server (or free market server) respond to a query. Products or services introduced to users (hereinafter referred to as products, etc.), products introduced to users by a shopping server in response to a query, etc. In the following description, it is assumed that the target of introduction is a product. Further, the introduction page is not limited to the web page acquired through the browser, and may be an application page played by the application program.

The "event" includes at least one of the selection of a link to a web page showing the details of the referral target and the act intended by the introducer with respect to the referral target. The "index" is an index based on the degree of occurrence of an event.

[Overview (Part 2)]
The learning device of the embodiment is realized by one or more processors. The learning device includes an acquisition unit that acquires information indicating whether or not the user who entered the query has performed a predetermined action on the introduction page of the introduction target provided as the search result of the query, and the query and introduction. Based on the information acquired by the acquisition unit, as a result of the introduction page being provided to the user according to the ranking determined according to one or more indicators based on the event that occurred in response to the combination with the target, the above. It is provided with a learning unit that generates a trained model that is a model for ranking the referral target when an index is input. The "predetermined act" is an act intended by the administrator, a web page including an introduction target (for example, a product) generated based on the ranking, or the like, and the introduction target is selected.

The "trained model" is a result of the introduction page being provided to the user according to the ranking determined by inputting one or more indicators indicating the frequency of occurrence of the event into the model in which the first model parameter is set. The introduction page was provided to the user according to the ranking determined by inputting the information acquired by the acquisition unit and one or more indicators indicating the frequency of occurrence of the event into the model in which the second model parameter was set. As a result, it is a model generated based on the information acquired by the acquisition unit.

Further, the "learned model" is a model for deriving a score for a combination of the query and the referral target by inputting an index different from the index in addition to the index. The "different index" is, for example, one or more indexes indicating the frequency of occurrence of an event corresponding to a referral target that does not consider a query, an index related to a referral target that does not consider a query, a degree of matching between the query and the referral target, and the like. And one or more of the importance of the above-mentioned referral target.

[Constitution]
FIG. 1 is a diagram showing an example of a functional configuration of the shopping system 1. The shopping system 1 includes, for example, one or more terminal devices 10 and a shopping server 100. These devices communicate with each other via the network NW. The network NW includes, for example, a WAN (Wide Area Network), a LAN (Local Area Network), the Internet, a dedicated line, a wireless base station, a provider, and the like.

[Terminal device]
The terminal device 10 is a device used by a user, and is, for example, a mobile phone such as a smartphone, a tablet computer, a notebook computer, a desktop computer, or the like. In the terminal device 10, a UA (User Agent) such as a browser or an application program is activated and performs the following operations. When the user operates the terminal device 10 to access the shopping server 100 and input a query, the terminal device 10 requests the shopping server 100 to search for a product related to the input query. The terminal device 10 acquires a product or the like introduction page that is the result of the search and ranking performed on the shopping server 100, and displays an image based on the product or the like introduction page on the display unit of the own device. Then, the user can browse the details of the desired product or perform the process of purchasing the product by operating the product introduction page.

[Shopping server]
The shopping server 100 is, for example, a communication unit 102, an information management unit 104, a web management unit 106, a search unit 108, a ranking processing unit 110, a provision unit 112, a learning unit 114, and a first storage unit 120. And a second storage unit 130 is provided. In the information management unit 104, the web management unit 106, the search unit 108, the ranking processing unit 110, the providing unit 112, and the learning unit 114, a hardware processor such as a CPU (Central Processing Unit) stores a program stored in a storage device. It is realized by executing. Further, these functional units may be realized by hardware such as LSI (Large Scale Integration), ASIC (Application Specific Integrated Circuit), FPGA (Field-Programmable Gate Array), GPU (Graphics Processing Unit), etc. It may be realized by the collaboration of software and hardware. Further, the above program may be stored in a storage device in advance, or is stored in a removable storage medium such as a DVD or a CD-ROM, and the storage medium is attached to the drive device of the shopping server 100. It may be installed in the storage device.

The learning unit 114 may be included in a device different from the shopping server 100. In this case, another device includes, in addition to the learning unit 114, an acquisition unit that acquires information indicating whether or not the user who has input the query has performed a predetermined action.

The first storage unit 120 and the second storage unit 130 are realized by, for example, a ROM (Read Only Memory), a flash memory, an SD card, a RAM (Random Access Memory), an HDD (Hard DiscDrive), a register, or the like. Further, a part or all of the first storage unit 120 and the second storage unit 130 may be NAS (Network Attached Storage), an external storage server device, or the like.

For example, the product information 122, the trained model 124, and the query product information 126 are stored in the first storage unit 120. For example, the pre-learning model 132, the learning data 134, and the teacher data 136 are stored in the second storage unit 130. Details of each information will be described later. Hereinafter, when the first storage unit 120 and the second storage unit 130 are not distinguished, they are simply referred to as "storage unit".

The communication unit 102 communicates with the terminal device 10 via the network NW. The communication unit 102 includes, for example, a communication interface such as a NIC (Network Interface Card).

The information management unit 104 manages information acquired from the terminal device 10, information acquired from other devices, processing results of the shopping server 100, and the like. The information management unit 104 acquires, for example, product information 122, learning data 134, or the like from another device, and stores the acquired information in the storage unit.

The web management unit 106 accepts purchases of products sold by the shopping server 100 in response to a request from the terminal device 10, and stores information about the user acquired from the terminal device 10 as customer management information (customer management information of the first storage unit 120). Register in (not shown). Further, the web management unit 106 causes the search unit 108, the ranking processing unit 110, and the providing unit 112 to execute predetermined processing in response to the request of the terminal device 10.

When the user inputs a query, the search unit 108 searches for the product corresponding to the query with reference to the product information 122. The search is performed by character matching between the product name (title) of the product, the text of the product details, and the query. At this time, a dictionary for absorbing notational fluctuations and synonyms may be used.

The ranking processing unit 110 queries the pre-learned trained model 124 by inputting one or more indexes based on the events that occur in response to the combination of the query and the referral target for the search-hit products and the like. Determine the ranking of referral targets for.

The provision unit 112 renders information about the product (image of the product, detailed description, etc.) to generate information for provision (for example, a web page) including the information of the product and the image of the product. The provision information is information for providing to the user, and is a list in which the products are arranged based on the order of the products ranked by the ranking processing unit 110.

The learning unit 114 was learned based on the result that the referral page was provided to the user according to the ranking determined according to one or more indicators based on the event that occurred corresponding to the combination of the query and the referral target. A trained model 124, which is a model, is generated.

[process]
FIG. 2 is a sequence diagram showing a flow of processing executed by the shopping system 1. First, when the user performs a predetermined operation of requesting the provision of the web page related to shopping, the terminal device 10 transmits the transmission request of the web page related to shopping to the shopping server 100 (S10). Next, the shopping server 100 provides the terminal device 10 with a web page related to shopping in response to the transmission request of the terminal device 10 (S12). Next, when the user inputs a query in the search window of the web page and performs an operation of transmitting the query, the terminal device 10 transmits the input search query to the shopping server 100 (S14).

Next, the search unit 108 of the shopping server 100 searches for products based on the transmitted query (S16). The search unit 108 narrows down the products having the text of the product name and the product details, including the query in the product name and the product details in the product information 122.

FIG. 3 is a diagram showing an example of the contents of the product information 122. The product information 122 is information in which, for example, a product ID, a product name, product details, a product price, a product evaluation, a product image (not shown), and the like are associated with each other. For example, when the query "one piece" is input, the search unit 108 extracts products including "one piece" in the product name or product details.

Returning to the description of FIG. Next, the ranking processing unit 110 performs ranking processing of the products searched by the search unit 108 (S18). The details of the ranking process will be described later. Next, the providing unit 112 generates a web page which is information for provision based on the ranking processing result (S20), and provides the generated web page to the terminal device 10 (S22). The terminal device 10 causes the provided web page to be displayed on the display unit of the own device (S24).

(Ranking process)
FIG. 4 is a conceptual diagram of a scene where ranking processing is performed. For example, the ranking processing unit 110 derives a score for each combination of the searched product and the input query, and ranks the products based on the derived score. The ranking processing unit 110 inputs, for example, a query (or an index used for deriving a query or a score described later) into the trained model 124, and the score is a score for each of the above combinations output by the trained model 124. Ranking in descending order.

FIG. 5 is a diagram showing an example of specific processing contents of ranking processing. For example, the ranking process is a process based on a plurality of features. The ranking process includes, for example, the processes of (A) and (B). The process (A) is a process in which the score of each feature is derived based on the method of obtaining the score defined for each feature. The process (B) is a process in which each derived score is statistically processed to derive the final score for the combination of the product and the query. The method of obtaining the score specified for each feature is an example of the "trained model". One or both of the PV (Page View) for each query and the CV (Conversion) for each query, which will be described later, are "one or more indicators based on the events that occur in response to the combination of the query and the referral target". This is just one example. Hereinafter, the PV for each query may be referred to as “PVq”, and the CV for each query may be referred to as “CVq”.

For example, the features are (a) PVq score for each query, (b) CVq score for each query, (c) PV on the product page, (d) match score between the query and the product name, and (e) product. Includes name importance score, (f) product CV, etc. The “PV” is, for example, the number of times an operation (for example, a click operation or a tap operation) for selecting a product is performed in a list of products generated based on the ranking. “CV” means, for example, that the user has performed an act intended by the administrator on the product. The actions intended by the administrator include purchasing the product, adding the product to the cart, and registering the product as a favorite. The PVq (or CVq) for each query is the PV (or CV) for the target product when the query is input.

For example, the following formula is used to obtain the above (a) to (f). PVq in (a) is PVq for each query in the set period, CVq in (b) is CVq for each query in the set period, and PV in (c) is the product page for the set period without considering the query. PV. The above "PVq", "CVq", "PV", and "CV" are total values. For example, α1 to α6 are predetermined coefficients (weights). Further, among α1 to α6, at least one coefficient is determined by learning of the learning unit 114, which will be described later. Further, the calculation method or α1 to α6 may be different for each input query, for example.
“S” and “I” will be described later.
(A): Individual score (a) = PVq × α1
(B): Individual score (b) = CVq × α2
(C): Individual score (c) = PV × α3
(D): Individual score (d) = S × α4
(E): Individual score (e) = I × α5
(F): Individual score (f) = CV × α6

"S" is an index showing the degree of matching between the query and the product name. The index indicating the degree of matching is set to be higher as the degree of matching between the query and the product name is higher. For example, the index indicating the degree of matching is derived by the ranking processing unit 110 based on the matching ratio between the query and the product name, or is derived based on a predetermined algorithm.

"I" is an index showing the importance of the product name. "I" is, for example, an index preset for the product name. The index indicating the importance of the product name is associated with the product in advance in the product information 122, for example.

For example, the ranking processing unit 110 applies features such as PV and CV acquired from the query product information 126, PVq for each query, and CVq for each query to the above formula. FIG. 6 is a diagram showing an example of the contents of the query product information 126. The query product information 126 is information in which a product ID, a product name, a PV of a product that does not consider a query, a CV of a product that does not consider a query, a query, a PVq for each query, a CVq for each query, and the like are associated with each other. ..

In the example of FIG. 6, when the query "one piece" is input, the PVq of the one piece of "ID001" is 92, the CVq is 12, and when the query "one piece winter" is input, the one piece of "ID001". PVq is 70 and CVq is 9.

As described above, the shopping server 100 performs ranking processing based on an index (PVq, CVq) indicating the frequency of occurrence of an event that occurs in response to a combination of a query and a product, and generates it based on the ranking processing result. Provide web pages to users. As a result, it is possible to provide information in line with the intention of the user.

The features (a) to (f) above are examples, and may be omitted as appropriate or other features may be added. For example, as a feature, an index related to the evaluation of the store selling the product, an index related to the evaluation of the product, and the like may be included. For example, the score based on the index related to the evaluation of the store selling the product is obtained by "R × α7". “R” is an index related to store evaluation, and α7 is a coefficient.

(Comparative example)
FIG. 7 is a conceptual diagram of the ranking process of the comparative example. The shopping server of the comparative example performs ranking processing without considering PVq for each query and CVq for each query. For example, the shopping server in the comparative example derives the final score based on the PV that does not consider the query and the CV that does not consider the query. For example, the final score is derived using the formulas (c) to (f) without using the formulas (a) and (b). In this case, for example, if other conditions are similar, a product with a high PV and CV may have a higher ranking than a product with a low PV and CV. As shown in FIG. 7, the products A, B, and C having the highest PV and CV are ranked in this order.

FIG. 8 is a conceptual diagram of the ranking process of the present embodiment. The shopping server 100 performs ranking processing in consideration of PVq for each query and CVq for each query. For example, the shopping server 100 derives the final score by adding PVq for each query and CVq for each query. For example, the final score is derived using the formulas (a), the formulas (b), and the formulas (c) to (f).

For example, if the PV that does not consider the query of each product and the CV that does not consider the query are slight differences, and other conditions are the same, the PVq by query and the product with high CVq by query are PVq by query and PVq by query. The ranking may be higher than the product with low CVq for each query. As shown in FIG. 8, when the query is not considered, the products are ranked in the order of product A, product B, and product C, but when PVq by query and CVq by query are considered, PVq by query and PVq by query are considered. Product C, product B, and product A with the highest CVq may be ranked in this order.

More specifically, for example, as shown in FIG. 9, the PVq and CVq of the product "XX smartphone" of the user who entered the search query "XX smartphone" is "0", and the product "XX smartphone case" Consider the case where PVq and CVq are "500" and "100". The PV of the product "XX smartphone case" is 30,000, and other conditions are not considered. In this case, in the present embodiment, even when the search query "XXX smartphone" is input, the product "XXX smartphone case" may be ranked higher in the ranking than the product "XXX smartphone".

As described above, in the present embodiment, the ranking according to the query input by the user is provided to the user. As a result, it is possible to provide information in line with the intention of the user.

(Learning process)
The learning unit 114 generates the trained model 124. The trained model 124 is the information management unit 104 as a result of the referral page being provided to the user according to the ranking determined according to one or more indicators based on the event generated in response to the combination of the query and the referral target. It is a model for ranking referral targets when an index is input based on the information acquired by. The above-mentioned acquired information is information such as a product click rate (hereinafter, CTR; Click Through Rate) and a product purchase rate (hereinafter, CVR; Conversion Rate).

The learning unit 114 performs learning using the learning data and the teacher data, adjusts the model parameters of the pre-learning model 132 (for example, (a) to (f) above), and generates the trained model 124. .. The pre-learning model 132 is a model including how to obtain a feature score as described above.

FIG. 10 is a diagram showing an example of the content of the process in which learning is performed. The training data includes, for example, a query, an appearance product that is the result of inputting the query into the pre-learning model 132, a total PV of a predetermined period for each product, a total CV for a predetermined period for each product, and a query for a predetermined period for each product. It is information in which another total PVq, a total CVq for each query for a predetermined period for each product, an evaluation of an electronic store selling the product, and the like are associated with each other. In the learning data, one or both of the total PVq by query or the total CVq by query is updated to reflect the result of that period, for example, every predetermined time (for example, 24 hours). ..

The content of the above learning data is an example, and may be omitted or other features may be added as appropriate. For example, the learning data may include the degree of matching between the query and the product name and the importance of the product name.

(1) First, the learning unit 114 tentatively sets the model parameters of the pre-learning model 132, applies the learning data to the pre-learning model 132 in which the model parameters are tentatively set, and derives a score that is a feature. As a result, the ranking of products according to each query is determined. (2) The providing unit 112 provides the user with a web page generated based on the ranking of products according to the query input to the user. (3) Next, the learning unit 114 acquires information indicating the user's behavior (information indicating a predetermined action) with respect to the provided web page. The learning unit 114 acquires information such as the CTR and CVR of the product, which is the teacher data 136, for example. After executing the above processing for a predetermined period, the learning unit 114 changes the temporarily set model parameters so that the CTR and CVR increase, and executes the above processing. The learning unit 114 repeats this process a predetermined number of times.

(4) Then, the learning unit 114 extracts the model parameters in which the CTR and CVR tend to be high, and determines the extracted model parameters as the model parameters of the trained model 124. As a result, a trained model 124 is generated that outputs a ranking result such that a product that the user tends to be interested in is included in the ranking or is ranked higher in the ranking.

In the above example, the final score is derived by a weighted sum that integrates the equations (a) to (f), but the final score is derived based on another model such as a neural network. May be done. In this case, the model outputs the ranking result when the feature is input. When the model is a neural network, learning data and teacher data are used in the same manner as above so that the parameters given between the nodes are optimized. Optimization is to adjust the parameters so that when a query is input, the ranking is performed so that the user who input the query performs a predetermined action more frequently.

According to the embodiment described above, the shopping server 100 has learned in advance one or more indexes based on the event generated in response to the combination of the information management unit 104 for acquiring the query and the referral target. By inputting to the trained model 124, it is possible to provide information according to the intention of the user by providing the ranking processing unit 110 that determines the ranking of the referral target for the query.

Further, according to the embodiment described above, the learning unit 114 indicates whether or not the user who has input the query has performed a predetermined action on the introduction page to be introduced provided as the search result of the query. As a result of acquiring information and providing the referral page to the user according to a ranking determined according to one or more indicators based on the event that occurred in response to the combination of the query and the referral target, the information management unit 104 A model for providing information in line with the user's intention by providing a learning unit 114 that generates a learned model that is a model for ranking referral targets when an index is input based on the acquired information. Can be generated.

Although the embodiments for carrying out the present invention have been described above using the embodiments, the present invention is not limited to these embodiments, and various modifications and substitutions are made without departing from the gist of the present invention. Can be added.

1 ... Shopping system, 10 ... Terminal device, 100 ... Shopping server, 102 ... Communication department, 104 ... Information management department, 106 ... Web management department, 108 ... Search department, 110 ... Ranking processing department, 112 ... Providing department, 114 ... Learning unit, 120 ... 1st storage unit, 122 ... Product information, 124 ... Learned model, 126 ... Query product information, 130 ... 2nd storage unit, 132 ... Pre-learning model, 134 ... Learning data, 136 ... Teacher data

Claims (12)

The acquisition part to acquire the query and
A determination unit that determines the ranking of the referral target for the query based on an index based on an event that occurs in response to the combination of the query and the referral target.
There are multiple events that occur in response to the combination of the query and the referral target.
The decision-making part
Based on the method determined for each event, the index based on the event is obtained for each event.
Based on the obtained index, the ranking of the referral target for the query is determined.
Information processing equipment. The acquisition part to acquire the query and
A determination unit that determines the ranking of the referral target for the query based on an index based on an event that occurs in response to the combination of the query and the referral target.
The decision-making part
Using the combination of the query and the referral target as a key
Search for the correspondence information in which the query, the referral target, and the index based on the event are associated with each other.
Based on the result of the search, the index based on the event corresponding to the combination of the query and the referral target is acquired.
Based on the acquired index based on the event, the ranking of the referral target for the query is determined.
Information processing equipment. The acquisition part to acquire the query and
A determination unit that determines the ranking of the referral target for the query based on an index based on an event that occurs in response to the combination of the query and the referral target.
The decision unit is a referral target for the query based on the result that the referral page is provided to the user according to the ranking determined according to the index based on the event generated corresponding to the combination of the query and the referral target. To determine the ranking of
Information processing equipment. The acquisition part to acquire the query and
A determination unit that determines the ranking of the referral target for the query based on an index based on an event that occurs in response to the combination of the query and the referral target.
The determination unit determines the ranking of the referral target for the query based on the result that the referral page is provided to the user according to the ranking determined by adding an index different from the index in addition to the index. ,
Information processing equipment. The different indicators are one or more indicators of the frequency of events that occur in response to a referral target that does not consider the query, an index for the referral target that does not consider the query, the degree of matching between the query and the referral target, and the referral. One or more indicators of the importance of the subject,
The information processing apparatus according to claim 4. The target of introduction is a product or service (hereinafter referred to as a product, etc.).
The information processing apparatus according to any one of claims 1 to 5. The index is an index based on the degree of occurrence of the event.
The information processing apparatus according to any one of claims 1 to 6. The event includes at least one of the selection of a link to a web page detailing the referral subject and the act intended by the introducer with respect to the referral subject.
The information processing apparatus according to any one of claims 1 to 7. Further provided is a providing unit that provides information based on the ranking determined by the determining unit to the user who has entered the query.
The information processing apparatus according to any one of claims 1 to 8. The computer
Get the query and
Based on the index based on the event that occurred corresponding to the combination of the query and the referral target, the ranking of the referral target for the query is determined.
There are multiple events that occur in response to the combination of the query and the referral target.
Based on the method determined for each event, the index based on the event is obtained for each event.
Based on the obtained index, the ranking of the referral target for the query is determined.
Information processing method. On the computer
Get the query,
Based on the index based on the event that occurred corresponding to the combination of the query and the referral target, the ranking of the referral target for the query is determined.
There are multiple events that occur in response to the combination of the query and the referral target.
Based on the method determined for each event, the index based on the event is obtained for each event.
Based on the obtained index, the ranking of the referral target for the query is determined.
program.
The computer
Get the query and
Based on the index based on the event that occurred corresponding to the combination of the query and the referral target, the ranking of the referral target for the query is determined.
Using the combination of the query and the referral target as a key
Search for the correspondence information in which the query, the referral target, and the index based on the event are associated with each other.
Based on the result of the search, the index based on the event corresponding to the combination of the query and the referral target is acquired.
Based on the acquired index based on the event, the ranking of the referral target for the query is determined.
Information processing method.

Images