JP7003522B2 - Reservation system, reservation method and program - Google Patents

Description

The present invention relates to a reservation system, a reservation method and a program.

In recent years, at stores such as convenience stores, product reservations have been made via the Internet. A user who wishes to purchase a product can access the reservation site of the store from a user terminal such as a smartphone and make a reservation for the product on the reservation site. For example, Patent Document 1 describes a reservation system in which reservations for daily deliveries such as rice balls, bento boxes, and noodles are accepted on a reservation site, and users can receive the reserved products at stores.

Japanese Unexamined Patent Publication No. 2013-156714

By the way, the person in charge of ordering at a store needs to place an order with a manufacturer who manufactures a product by a predetermined order deadline. In the reservation system described in Patent Document 1, the acceptance of reservations is closed by the deadline for ordering the product, which may lead to a loss of sales opportunity of the product.

The present invention has been made in view of the above-mentioned problems, and an object of the present invention is to provide a reservation system capable of suppressing a loss of sales opportunity of a product.

According to one aspect of the present invention, an ordering unit that orders a quantity of goods larger than the reserved quantity, and the ordered quantity of the said goods are divided into a reserved reserved product and a normal product for over-the-counter sales. In addition to classifying, the transfer unit that transfers the regular product to the reserved product according to the quantity of the product reserved after the order deadline of the product, and the reservation of the product until the over-the-counter sales of the regular product are started. The transfer unit is provided with a reception unit that accepts products and a payment unit that performs refund processing for refunding at least a part of the price of the product to the reservation person when the consignment product is sold at the store. When the quantity of the product is divided into the reserved product, the normal product, and the sales consignment product entrusted with over-the-counter sales by the reservation person of the product, and the reservation product is canceled by the reservation person. , The reserved product is transferred to the sales consignment product according to the quantity of the reserved product canceled, the sales consignment product is sold over the counter in preference to the normal product, and the sales consignment product has a cancellation time. And the identification information of the reservation person is associated with each other, and when there are a plurality of the reservation persons who have canceled the reservation product, the payment unit performs the refund processing in order from the reservation person who canceled the reservation first. A reservation system is provided.

According to another aspect of the present invention, the reservation system orders a quantity of goods larger than the reserved quantity, and the reservation system sets the quantity of the ordered goods with the reserved reserved goods. A step of transferring the regular product to the reserved product according to the quantity of the product reserved after the order deadline of the product, and a reservation system are provided at the store of the regular product. A step of accepting reservations for the product until the sale starts, and a step in which the reservation system refunds at least a part of the price of the product to the reservation person when the consignment product is sold at the store. The transfer step divides the quantity of the ordered product into the reserved product, the normal product, and the sales consignment product entrusted with over-the-counter sales by the reservation person of the product. When the reserved product is canceled by the reservation person, the reserved product is transferred to the sales consignment product according to the quantity of the canceled reserved product, and the sales consignment product takes precedence over the normal product. The sales consignment product is sold over-the-counter, and the cancellation time and the identification information of the reservation person are associated with each other. A reservation method is provided, wherein the refund processing is performed in order from the person who made the reservation.

According to another aspect of the present invention, the step of ordering a quantity of goods larger than the reserved quantity from the computer, the quantity of the ordered goods, the reserved reserved goods, and the usual for over-the-counter sales. In addition to classifying into products, the step of transferring the regular product to the reserved product according to the quantity of the product reserved after the order deadline of the product and the step of transferring the regular product to the reserved product and the over-the-counter sales of the regular product are started. The step of accepting the reservation and the step of performing a refund process of refunding at least a part of the price of the product to the reservation person when the consignment product is sold at the store are executed, and the transfer step is ordered. The quantity of the product is divided into the reserved product, the normal product, and the sales consignment product entrusted with over-the-counter sales by the reservation person of the product, and the reservation product is canceled by the reservation person. In the case, the reserved product is transferred to the sales consignment product according to the quantity of the reserved product canceled, the sales consignment product is sold over the counter in preference to the normal product, and the sales consignment product is canceled. In the step in which the time and the identification information of the reservation person are associated and the refund processing is performed, if there are a plurality of the reservation persons who have canceled the reserved product, the refund processing is performed in order from the reservation person who canceled the reservation first. A program characterized by this is provided.

INDUSTRIAL APPLICABILITY According to the present invention, a reservation system capable of suppressing a loss of sales opportunity of a product is provided.

It is a figure for demonstrating the outline of the reservation system which concerns on 1st Embodiment. It is a block diagram which shows the network configuration which concerns on 1st Embodiment. It is a block diagram of the reservation system which concerns on 1st Embodiment. It is a block diagram which shows the hardware composition of the reservation system which concerns on 1st Embodiment. It is a figure for demonstrating the operation schedule which concerns on 1st Embodiment. This is an example of inventory information according to the first embodiment. It is a flowchart which shows the operation of the reservation system which concerns on 1st Embodiment. It is a flowchart which shows the operation of the reservation system which concerns on 2nd Embodiment. It is a schematic block diagram of the reservation system which concerns on 3rd Embodiment.

[First Embodiment]
FIG. 1 is a diagram for explaining an outline of a reservation system according to the present embodiment. The reservation system 100 according to the present embodiment is a system for making a reservation for a product, and is used in a store 10 such as a convenience store or a supermarket. Here, the reservation may include not only the conclusion of a sales contract but also a sales form (pre-order sales) in which all or part of the price is paid before the sale. The product may be, for example, a lunch box, a side dish, or the like, which has a short expiration date, but is not limited to this. The product may be a product having a limited sales period, such as a seasonal product. A product reservation site 41 is set up on the Internet 40. The user 20 can access the reservation site 41 from a user terminal 21 such as a smartphone and make a reservation for a product. The reservation site 41 is operated, for example, by the franchisor (franchise headquarters) of the store 10.

The reservation information input to the reservation site 41 is transmitted to the reservation system 100 of the store 10. At the store 10, the person in charge of ordering determines the number of ordered products based on the reservation information, and orders the products from the factory 30 that manufactures the products. A factory terminal 31 that is communicably connected to the reservation system 100 is installed in the factory 30. When the ordering information is transmitted from the reservation system 100 to the factory terminal 31, the factory 30 starts manufacturing the product, and the finished product is delivered to the store 10 by a predetermined delivery date. The user 20 visits the store 10 on the day of receipt and picks up the reserved product 32 at the store.

FIG. 2 is a block diagram showing a network configuration according to the present embodiment. The reservation system 100 is connected to the user terminal 21, the factory terminal 31, the center server 42, and the payment system 50 via the Internet 40. Further, the reservation system 100 is connected to the POS (Point Of Sales) system 110 of the store 10, and data can be shared with the POS system 110.

An application program (hereinafter referred to as a reservation application) for using a product reservation is pre-installed on the user terminal 21. The reservation application may be downloaded from the center server 42 via the Internet 40. The user 20 can receive the service provided by the reservation system 100 by activating the reservation application. The user terminal 21 may be a personal computer, a tablet terminal, a mobile phone, or the like, in addition to a smartphone.

The factory terminal 31 is an information processing device such as a personal computer, and is installed in the factory 30. The factory terminal 31 accepts an order from the reservation system 100 and displays, for example, a product name, quantity, delivery date, etc. on the display. The number of factories 30 and factory terminals 31 is not limited, and factory terminals 31 may be installed in a plurality of different factories 30 respectively. When the factory terminal 31 is configured as a part of the SCM (Supply Chain Management) system, the reservation system 100 can place an order for a product to the SCM system without designating the factory. An SCM system is a logistics system that is integratedly constructed among a plurality of companies.

The center server 42 is a so-called cloud server, and is operated by, for example, the franchise headquarters of the store 10. The center server 42 manages, for example, product information posted on the reservation site 41, account information of the user 20 registered as a member, and the like. When using the reservation site 41, the user 20 registers as a member from the member registration screen of the reservation application and creates an account in advance. Account information includes account ID, password, name, e-mail address, as well as payment information such as an electronic money card and a credit card. The user 20 can access the reservation site 41 from the reservation screen of the reservation application and place an order by designating the product name, quantity, pick-up date, pick-up store, and the like. The center server 42 stores the order contents in the database and transfers the reservation information to the reservation system 100 of the designated store 10.

The payment system 50 is a system for making a payment for a product with electronic money. Examples of electronic money include nanaco (registered trademark), WAON (registered trademark), and Edy (registered trademark). When the product is reserved on the reservation site 41, the center server 42 transmits the information of the electronic money card of the user 20 (reserving person) who has reserved the product to the payment system 50. The payment system 50 deducts the price of the product from the balance of the electronic money card of the user 20. The payment system 50 is not limited to electronic money, and may be used to settle the price of a product with a credit card. When the balance of the electronic money card is insufficient, a predetermined amount may be automatically charged from the credit card.

The POS system 110 is composed of a POS terminal, a POS server, and the like, and manages inventory, sales, and the like of the store 10. The POS terminal is equipped with a display, a keyboard, a barcode scanner, an automatic change / fishing ticket machine, and the like, and is used for payment at a cash register. The POS terminal can read the barcode attached to the product, acquire the identification information of the product, and transmit the acquired identification information to the POS server. The POS server has a product master file in which product information is registered in association with the identification information, and manages sales and inventory of the product based on the identification information from the POS terminal. By linking with the reservation system 100, the POS system 110 can manage sales and inventory of reserved products. The POS terminal is further provided with a card reader, and can also transmit the information read from the electronic money card of the user 20 to the reservation system 100.

FIG. 3 is a block diagram of the reservation system according to the present embodiment. The reservation system 100 includes a reception unit 101, an ordering unit 102, a storage unit 103, a transfer unit 104, and a settlement unit 105. The reception unit 101 accepts product reservations from the user terminal 21 via the center server 42. The reception unit 101 accepts reservations until, for example, over-the-counter sales of products are started. The reception unit 101 stores the reservation information received from the center server 42 in the storage unit 103. The reservation information may include the product name, quantity, date of receipt, and the like.

The ordering unit 102 orders a quantity of products larger than the reserved quantity (reserved quantity) for each product. Products that exceed the number of reservations are reserved for over-the-counter sales. That is, when ordering a product, the quantity for over-the-counter sales is added to the number of reservations. The ordering unit 102 stores the ordering information transmitted to the factory terminal 31 in the storage unit 103. The ordering information may include the product name, quantity, delivery date, and the like. The ordering unit 102 may have a prediction function for predicting the sales quantity of the product based on the weather forecast, calendar information, event information, past sales results, reservation status, and the like.

The storage unit 103 stores product inventory information in addition to reservation information and ordering information. In the present embodiment, the ordered product is surely delivered within the delivery date, and no shortage occurs. Therefore, not only the products delivered to the store 10, but also the products to be delivered, that is, the products being manufactured at the factory 30 or being delivered to the store 10 after receiving the order are treated as the inventory of the store 10. The storage unit 103 separately stores, as inventory information, a reserved product (hereinafter, reserved product) and a product for over-the-counter sales (hereinafter, normal product) for each ordered product. The storage unit 103 also stores the account information of the user 20 who has reserved the product.

The transfer unit 104 changes the product classification of the inventory information according to the reservation status of the product. For example, when a product is reserved after the product order deadline, the transfer unit 104 transfers the normal product to the reserved product according to the reserved quantity. Further, when the reserved product is canceled, the transfer unit 104 transfers the reserved product to the sales consignment product according to the canceled quantity. The sales consignment product is stored in the storage unit 103 in association with the cancellation time and the account information (identification information) of the person who made the cancellation. The sales consignment product is a product that is outsourced for over-the-counter sales by the person who reserved the product, and is sold over-the-counter in the same manner as a normal product.

The settlement unit 105 processes the settlement of the product when the product is reserved. As a payment process, the payment unit 105 transmits payment information such as the reservation person's electronic money card number and the price of the product to the payment system 50. The payment system 50 deducts the price of the product from the balance of the electronic money card of the user 20. The products that have been settled are recorded as sales of the store 10.

FIG. 4 is a block diagram showing a hardware configuration of the reservation system according to the present embodiment. The reservation system 100 includes a CPU (Central Processing Unit) 111, a RAM (Random Access Memory) 112, a ROM (Read Only Memory) 113, a communication I / F (Interface) 114, a storage device 115, an input device 116, and a display 117. .. The CPU 111 has a function of performing a predetermined operation according to a program stored in the ROM 113 and the storage device 115, and controlling each part of the reservation system 100. Further, the CPU 111 executes a program that realizes the functions of the reception unit 101, the ordering unit 102, the transfer unit 104, and the settlement unit 105.

The RAM 112 is composed of a volatile memory and provides a memory area necessary for the operation of the CPU 111. The ROM 113 is composed of a non-volatile memory and stores programs, data, and the like necessary for operating the reservation system 100. The communication I / F 114 is a module for communicating with other devices based on standards such as Ethernet (registered trademark) and Wi-Fi (registered trademark).

The storage device 115 is an SSD (Solid State Drive), an HDD (Hard Disk Drive), or the like, and provides a storage area that realizes the function of the storage unit 103. The input device 116 is a keyboard, a mouse, a touch panel, or the like, and is used by a person in charge of the store 10 or the like to operate the reservation system 100. The display 117 is a liquid crystal display, an organic EL (ElectroLuminescence) display, or the like, and is used for displaying a product ordering screen, inventory information, and the like.

The hardware configuration shown in FIG. 4 is an example, and devices other than these may be added or some devices may not be provided. For example, some functions may be provided by other devices via a network, or the functions constituting the present embodiment may be distributed and realized by a plurality of devices.

FIG. 5 is a diagram for explaining an operation schedule according to the present embodiment. Here, as a product, a lunch box whose order deadline is 11 o'clock on April 6 (the day before) and 10 o'clock on April 7 (the day) is the delivery deadline will be described as an example. Although several types of bento boxes may be sold at the store 10, for the sake of simplicity, it is assumed that all the bento boxes sold at the store 10 are of the same type. The price of the lunch box is 500 yen.

The lunch box ordering period is from the date and time when the lunch box reservation is started to 11:00 the day before. During this ordering period, the store 10 will make a reservation for the lunch box for lunch on April 7. User A activates the reservation application on his / her own user terminal 21 and reserves a lunch box from the reservation site 41. Similarly, the user B also activates the reservation application on his / her own user terminal 21 and reserves a lunch box from the reservation site 41. The price of the lunch box is settled with each user's electronic money card at the time of booking. Benefits are given to users A and B who have made a reservation for a lunch box within the ordering period. The privilege is, for example, a coupon or points that can be used as electronic money, for example, a coupon for 30 yen per lunch box is given.

At the end of the ordering period, the store 10 places an order for a lunch box with the factory 30. The person in charge of ordering at the store 10 determines the number of lunch boxes ordered based on the reservation status such as the number of reservations within the ordering period. For example, if 50 bento boxes are reserved within the ordering period, an additional 30 bento boxes are added for over-the-counter sales at the store 10, and a total of 80 bento boxes are ordered from the factory 30. As shown in FIG. 6A, the inventory of bento boxes immediately after ordering is 30 for regular bento boxes and 50 for reserved bento boxes. In FIG. 6, the numbers in parentheses represent the number of stocks.

The manufacturing and delivery period is from 11:00 the day before to 10:00 on the day. That is, during the manufacturing / delivery period, the lunch box is manufactured at the factory 30, and the lunch box is delivered from the factory 30 to the store 10 by the logistics company. User C activates the reservation application on his / her own user terminal 21 and reserves a lunch box from the reservation site 41. When a lunch box is reserved during the manufacturing / delivery period, the reservation system 100 transfers the regular lunch box ordered for over-the-counter sales to the reserved lunch box. For example, if 10 bento boxes are reserved within the manufacturing / delivery period, as shown in FIG. 6B, the inventory of bento boxes after transfer is 20 for regular bento boxes and 60 for reserved bento boxes. In FIG. 6, the shaded area represents the stock of the transferred lunch box.

Further, the user B activates the reservation application on his / her own user terminal 21 and cancels the reserved product from the reservation site 41. If the lunch box is canceled during the manufacturing / delivery period, the reservation system 100 transfers the reserved lunch box to the consignment lunch box. For example, if 10 bento boxes are reserved and 5 bento boxes are canceled within the manufacturing / delivery period, as shown in FIG. 6 (c), the inventory of bento boxes is usually 20 bento boxes and reserved bento boxes. 55 (= 10 + 45) and 5 consignment lunch boxes.

The over-the-counter sales period is from 10:00 to 15:00 on the day. That is, at the store 10, the over-the-counter sales and the over-the-counter collection of bento boxes are started at 10 o'clock on the day. Regular lunch boxes and consignment lunch boxes are displayed at the store, and reserved lunch boxes are kept in the backyard. The consignment lunch box may be sold over the counter in preference to the regular lunch box. For example, if both a regular lunch and a consignment lunch are in stock and the lunch is sold at the store, the number of the consignment lunch is reduced as if the consignment lunch was sold instead of the regular lunch.

User A visits the store 10 to pick up the reserved lunch box. At the store 10, the user A is authenticated based on the information of the electronic money card presented by the user A, and the lunch box is delivered to the user A. A coupon will be given to the user A who has picked up the lunch box by 12:00 (first pick-up deadline) on the day, and a confirmation notice of the pick-up will be sent. Here, for example, a coupon for 20 yen is given for each lunch box. Similarly, the user C visits the store 10 to pick up the reserved lunch box. At the store 10, the user C is authenticated based on the information of the electronic money card presented by the user C, and the lunch box is delivered to the user C. The coupon is not given to the user C who picked up the product after 12:00 on the day, and only the confirmation notice of the pick-up is sent.

The first collection deadline may be set according to the start time of the lunch break. Generally, since the store 10 is crowded during the lunch break, it is expected that the number of reservations who come to pick up the lunch before the lunch break will increase by giving the coupon to the reservation who came to pick up the lunch early. Therefore, it is possible to alleviate the congestion during the lunch break.

In the reservation system 100, the reserved lunch box is automatically transferred to the sales consignment lunch box at 13:00 (second collection deadline) on the day. That is, if the lunch box reservation person has not picked up the reservation lunch box by 13:00 on the day, it is considered that the reservation person has entrusted the over-the-counter sales of the lunch box. At the store 10, at 13:00 on the day of the event, the lunch box that had been reserved as a reserved lunch box will be displayed at the store and will be sold at the store. An example of the inventory of the lunch box before the automatic transfer is shown in FIG. 6 (d), and an example of the inventory of the lunch box after the automatic transfer is shown in FIG. 6 (e).

In FIG. 6, the lunch box in stock at the store 10 is represented by a solid line, and the lunch box picked up or sold over the counter (that is, the lunch box that is no longer in stock at the store 10) is represented by a broken line. It is assumed that 50 of the reserved lunch boxes in stock (55 pieces) were picked up between 10:00 and 13:00 on the day, and all of the sales consignment lunch boxes in stock (5 pieces). And, it is assumed that 10 out of the stock of regular lunch boxes (20 pieces) are sold at the store. In this case, as shown in FIG. 6D, the inventory of lunch boxes immediately before the automatic transfer (13:00) is 10 for regular lunch boxes, 5 for reserved lunch boxes, and 0 for sales consignment lunch boxes. As shown in FIG. 6 (e), the inventory of bento boxes immediately after automatic transfer is 10 for regular lunch boxes, 0 for reserved lunch boxes, and 5 for sales consignment lunch boxes.

When the sales consignment lunch is sold at the store, the reservation system 100 performs a refund process for the user B who canceled the sale. For example, for each bento, 400 yen, which is obtained by subtracting 100 yen as a sales consignment fee from the price of the bento, is refunded to the user B. The refund process is performed by giving the coupon or points to the user B. In addition, if there are a plurality of users who have canceled, the refund process is performed in order from the purchaser who canceled first. For example, if the user D cancels before the user B, the refund process is first performed for the user D. Then, when the quantity of the consignment lunch sold at the store exceeds the quantity of the reserved lunch canceled by the user D, the refund process is performed to the user B.

The over-the-counter sales period ends at 15:00 on the day. 15:00 on the day is the expiration date of the lunch box, and the lunch box that has passed the expiration date is collected and discarded from the store. It is assumed that between 13:00 and 15:00 on the day, all of the consignment lunch inventory (5 pieces) and 8 of the regular lunch box inventory (10 pieces) were sold at the store. In this case, as shown in FIG. 6 (f), the inventory of bento boxes is 2 for normal lunch boxes, 0 for reserved lunch boxes, and 0 for sales consignment lunch boxes. The two unsold regular lunch boxes will be a waste loss.

FIG. 7 is a flowchart showing the operation of the reservation system according to the present embodiment. First, the reception unit 101 accepts the reservation of the product (step S101). When a reservation order is input from the user terminal 21 on the reservation site 41, the reception unit 101 receives the product reservation information and the user 20 account information from the center server 42. The reception unit 101 aggregates the number of reservations for each product and stores it in the storage unit 103. The account information is stored in the storage unit 103 in association with the reservation information. The goods are settled at the time of reservation and are recorded as sales of the store 10. The settlement process may be performed by the center server 42 or the settlement unit 105.

Next, the ordering unit 102 determines whether or not the ordering deadline for the product has arrived (step S102). The order deadline is 11:00 on the day before the product is sold over the counter, for example, as in the example of FIG. If it is determined that the order deadline has not arrived (NO in step S102), the reception unit 101 continues to accept the reservation (returns to step S101).

When it is determined that the order deadline has arrived (YES in step S102), the ordering unit 102 places an order for the product (step S103). When the ordering information is input by the person in charge of ordering at the store 10, the ordering unit 102 transmits the ordering information to the factory terminal 31. The ordering unit 102 may be configured to automatically create ordering information based on the prediction function, display the ordering information on the screen, and transmit the ordering information approved or modified by the ordering person to the factory terminal 31.

The ordering unit 102 stores inventory information for each product in the storage unit 103 based on the ordering information (step S104). For example, the stock quantity (50 pieces) of the reserved product and the stock quantity (30 pieces) of the normal product are separately stored in the storage unit 103 (see FIG. 6A). At this point, the number of products sold is 50.

The reception unit 101 continues to accept reservations for products even after the product order deadline (step S105). That is, similarly to step S101, the reception unit 101 receives the product reservation information and the user 20 account information from the center server 42. The reception unit 101 aggregates the number of reservations for each product and stores it in the storage unit 103.

Further, the reception unit 101 accepts the cancellation of the reserved product (step S106). When the cancellation is input from the user terminal 21 on the reservation site 41, the reception unit 101 receives the cancellation information including the canceled product name and quantity and the account information of the user 20 from the center server 42. The cancellation acceptance process (step S106) may be executed even before the product order deadline.

The transfer unit 104 changes the inventory information of the product stored in the storage unit 103 based on the reservation information or the cancellation information (step S107). Specifically, the transfer unit 104 transfers the normal product to the reserved product according to the quantity of the reserved product. In the example of FIG. 6B, 10 of the normal products are transferred to the reserved products. The number of products sold will increase by 10 to 60. In addition, the transfer unit 104 transfers the reserved product to the consignment product according to the quantity of the canceled product. In the example of FIG. 6 (c), 5 of the reserved products are transferred to the consignment products. The number of products sold remains unchanged at 60. Further, the transfer unit 104 stores the identification information of the user who canceled the reserved product and the cancellation time in the storage unit 103 in association with the sales consignment product.

Next, the reception unit 101 determines whether or not the over-the-counter sales of the product have started (step S108). Specifically, the reception unit 101 determines whether or not the start time of over-the-counter sales has arrived. The start time is 10:00 am, for example, as in the example of FIG. When it is determined that the over-the-counter sales have not started (NO in step S108), the process from reservation acceptance to inventory transfer (steps S105 to S107) is repeated.

When it is determined that the over-the-counter sales have started (YES in step S108), the settlement unit 105 determines whether or not the reserved product has been picked up (step S109). The user 20 presents the electronic money card to the clerk when collecting the reserved product. When the clerk reads the electronic money card with the POS terminal, the information of the electronic money card is transmitted from the POS system 110 to the reservation system 100. The settlement unit 105 authenticates that the user 20 is the reservation person by using the information of the electronic money card, the account information and the reservation information stored in the storage unit 103. When the user 20 is authenticated, the clerk takes out the reserved product from the backyard or the like and reads the barcode attached to the reserved product on the POS terminal. When the information of the product identified based on the barcode is transmitted from the POS system 110 to the reservation system 100, the settlement unit 105 confirms that the retrieved reserved product matches the product reserved by the user 20. .. The clerk hands over the confirmed reserved product to the user 20, and inputs information indicating that the collection of the reserved product is completed to the POS terminal. As a result, the information of the user 20 who has picked up the product, the name of the reserved product picked up, the quantity, the pick-up date and time, and other pick-up information are transmitted from the POS system 110 to the reservation system 100. The settlement unit 105 can determine whether or not the reserved product has been picked up based on the pick-up information.

When the reserved product is picked up (YES in step S109), the settlement unit 105 notifies the user 20 of the pick-up (step S110). For example, the settlement unit 105 sends a confirmation message to the user terminal 21 of the user 20 that the collection of the reserved product has been completed. The confirmation message may be sent, for example, by email or push notification. In addition, the transfer unit 104 reduces the inventory of reserved products according to the quantity received. If the reserved product has not been picked up (NO in step S109), the pick-up notification process (step S110) is not executed.

Next, the settlement unit 105 determines whether or not the consignment product has been sold at the store (step S111). When selling a product, the clerk reads the barcode attached to the product on the POS terminal. Information on the product identified based on the barcode is transmitted from the POS system 110 to the reservation system 100. The settlement unit 105 identifies the sold product based on the information from the POS system 110, and when the inventory of the specified product is classified as a consignment product, the consignment product is sold at the store. It can be judged that it was done.

When the consignment product is sold at the store (YES in step S111), the settlement unit 105 performs refund processing for the reservation person (step S112). The settlement unit 105 acquires the information associated with the consignment product from the storage unit 103, and grasps the cancellation order among the reservation persons based on the identification information and the cancellation time of the reservation person who made the cancellation. The settlement unit 105 determines the reservation person to be refunded in the order of cancellation, and gives the determined reservation person at least a part of the price of the product, for example, the price of the product minus the sales consignment fee. Refund. The settlement unit 105 records the consignment fee as sales. Further, the settlement unit 105 notifies the reservation person who is the target of the refund process to take over, as in step S110. Further, the transfer unit 104 subtracts the inventory of the consignment product, assuming that the product has been sold from the earliest cancellation time. That is, the order of subtraction is managed in the consignment product according to the cancellation time. If the quantity sold is greater than the inventory of the consignment product, the inventory of the regular product is further deducted. If the consignment product has not been sold at the store (NO in step S111), the refund process (step S112) is not executed.

Next, the reception unit 101 determines whether or not the reserved product is in stock (step S113). That is, the reception unit 101 acquires inventory information from the storage unit 103, and if the inventory of the reserved product is 0 (NO in step S113), the process proceeds to step S118. On the other hand, when the inventory of the reserved product is one or more (YES in step S113), the reception unit 101 accepts the cancellation of the reserved product (step S114). Since the cancellation acceptance process and the inventory transfer process (steps S114 and S115) are the same as those in steps S106 and S107 described above, the description thereof will be omitted.

Next, the transfer unit 104 determines whether or not the collection deadline for the reserved product has arrived (step S116). The collection deadline is 13:00, for example, as in the example of FIG. When it is determined that the collection deadline has not arrived (NO in step S116), the process from the collection determination to the inventory transfer (steps S109 to S115) is repeated.

When it is determined that the collection deadline has been reached (YES in step S116), the transfer unit 104 automatically cancels the reserved product (step S117). Specifically, the transfer unit 104 transfers all the inventory of the reserved product to the consignment product. In the example of FIG. 6 (e), the inventory of reserved products (5 pieces) is transferred to the consignment product. In addition, since 10 regular lunch boxes were sold over the counter, the number of products sold is 70.

Next, the reception unit 101 determines whether or not the sales deadline of the product has arrived (step S118). The sales deadline is 15:00, for example, as in the example of FIG. When it is determined that the sales deadline has not arrived (NO in step S118), the process from the take-back determination to the automatic cancellation (steps S109 to S117) is repeated.

When it is determined that the sales deadline has been reached (YES in step S118), the reception unit 101 gives a notice of discarding the product (step S119). The reception unit 101 sends a confirmation message to the user terminal 21 of the reservation person of the unsold consignment product that the price is not refunded because the consignment product is unsold and the consignment product is discarded. As shown in FIG. 6 (f), when all the consignment products are sold, the disposal notice is not given. Unsold regular products are recorded as a waste loss in the store 10.

According to the present embodiment, by transferring the inventory of the normal product ordered for over-the-counter sales to the inventory of the reserved product, the reservation can be accepted even after the order deadline of the product. This makes it possible to suppress the loss of sales opportunities for products. In addition, the reservation can be canceled, and the canceled product will be sold over the counter as a consignment product, and if the product is sold at the store, the price of the product will be refunded. Therefore, the user can easily make a reservation for the product. By improving the convenience of reservations in this way, it is possible to improve the sales of the store.

Furthermore, by granting benefits such as coupons to users who have reserved products before the order deadline, it is expected that the number of product reservations received by the order deadline will increase. As a result, the actual number of sales can be predicted with high accuracy, and it is possible to reduce the shortage due to the shortage of the number of orders and the disposal loss due to the excessive number of orders.

[Second Embodiment]
The reservation system according to the present embodiment can provide the user 20 with inventory information of the product. Hereinafter, the reservation system according to the present embodiment will be described focusing on the differences from the first embodiment.

FIG. 8 is a flowchart showing the operation of the reservation system according to the present embodiment. Since the processing from reservation reception to inventory storage (steps S201 to S204) is the same as steps S101 to S104 in the first embodiment, the description thereof will be omitted. In step S205, the reception unit 101 provides inventory information of the product to the outside. First, the reception unit 101 acquires the quantity of normal products for each product from the inventory information stored in the storage unit 103. In the example of FIG. 6A, 30 pieces are acquired as the quantity of normal products.

Next, the reception unit 101 generates inventory information for reservation based on the acquired quantity of normal products. For example, the reception unit 101 includes the quantity of normal products in the inventory information for reservation as the maximum quantity that can be reserved. In addition, the reception unit 101 may compare the quantity of normal products with the threshold value and include information indicating "low remaining" or "in stock" in the inventory information for reservation. The reception unit 101 transmits the inventory information for reservation to the center server 42, and the center server 42 displays the information based on the inventory information for reservation on the reservation site 41. In the example of FIG. 6A, the inventory of the products displayed on the reservation site 41 is 30 pieces. Since the subsequent processing from the reservation reception to the determination of the start of over-the-counter sales (steps S206 to S209) is the same as the steps S105 to S108 in the first embodiment, the description thereof will be omitted.

In step S210, the reception unit 101 provides inventory information of the product to the outside. The processing here is the same as in step S205 described above, the reception unit 101 transmits the inventory information for reservation to the center server 42, and the center server 42 transfers the information based on the inventory information for reservation to the reservation site 41. indicate. In the examples of FIGS. 6 (d) and 6 (e), the inventory of the products displayed on the reservation site 41 is 10. Since the subsequent processes (steps S211 to S221) from the determination of taking over the reserved product to the notification of disposal are the same as those of steps S109 to S119 in the first embodiment, the description thereof will be omitted.

In the above description, the reception unit 101 also serves as a provision unit that provides inventory information to the outside of the reservation system 100, but the configuration is not limited to this. The reservation system 100 may be provided with a provision unit in addition to the reception unit 101.

According to the present embodiment, since the user 20 can check the inventory of the products of the store 10 on the reservation site 41, the convenience of reservation can be further improved and the sales of the store can be improved.

[Third Embodiment]
FIG. 9 is a schematic configuration diagram of the reservation system according to the third embodiment. The reservation system 100 includes an ordering unit 102 and a transfer unit 104. The ordering unit 102 orders a quantity of goods larger than the reserved quantity. The transfer unit 104 divides the quantity of the ordered product into the reserved reserved product and the regular product for over-the-counter sales, and sets the regular product according to the quantity of the reserved product after the order deadline of the product. Transfer to a reserved product.

[Modification Embodiment]
The present invention is not limited to the above-described embodiment, and can be appropriately modified without departing from the spirit of the present invention. For example, the reservation system 100 may be configured as a system integrated with the POS system 110. Further, the automatic cancellation process for transferring the reserved product to the sales consignment product (such as step S117 in FIG. 7) may be optional. For example, whether or not the automatic cancellation process is performed based on the information preset by the user 20. May be judged. By setting not to perform the automatic cancellation process, it is possible to cancel the reserved product even after the second collection deadline has passed. Further, the payment of the product is not limited to the electronic money card, and may be performed in cash at the cash register of the store 10. In this case, the coupon may be printed on the receipt given to the user 20 instead of the online coupon or points.

A program (more specifically, a program that causes a computer to execute the processes shown in FIGS. 7 and 8) for operating the configuration of the embodiment so as to realize the functions of the above-described embodiment is recorded on a recording medium, and the recording is performed. A processing method of reading a program recorded on a medium as a code and executing it on a computer is also included in the category of each embodiment. That is, a computer-readable recording medium is also included in the scope of each embodiment. Further, not only the recording medium on which the above-mentioned program is recorded but also the program itself is included in each embodiment.

As the recording medium, for example, a floppy (registered trademark) disk, a hard disk, an optical disk, a magneto-optical disk, a CD-ROM, a magnetic tape, a non-volatile memory card, or a ROM can be used. Further, not only the program recorded on the recording medium that executes the process alone, but also the program that operates on the OS and executes the process in cooperation with other software and the function of the expansion board is also an embodiment. Is included in the category of.

Some or all of the above embodiments may also be described, but not limited to:

(Appendix 1)
An ordering department that orders more products than the reserved quantity,
The quantity of the ordered product is divided into a reserved reserved product and a regular product for over-the-counter sales, and the regular product is classified according to the quantity of the product reserved after the order deadline of the product. A reservation system characterized by having a transfer unit that transfers to reserved products.

(Appendix 2)
The reservation system according to Appendix 1, further comprising a reception unit that accepts reservations for the products until the over-the-counter sales of the normal products are started.

(Appendix 3)
The transfer unit divides the quantity of the ordered product into the reserved product, the normal product, and the sales consignment product entrusted with over-the-counter sales by the reservation person of the product, and the reservation person makes the said. The reservation system according to Appendix 1 or 2, wherein when the reserved product is canceled, the reserved product is transferred to the sales consignment product according to the quantity of the canceled reserved product.

(Appendix 4)
The reservation system according to Appendix 3, wherein the consignment product is sold over the counter in preference to the normal product.

(Appendix 5)
The reservation system according to Appendix 3 or 4, wherein when the consignment product is sold at a store, a payment unit for performing a refund process for refunding at least a part of the price of the product to the reservation person is provided.

(Appendix 6)
The sales consignment product is associated with the cancellation time and the identification information of the reservation person, and when there are a plurality of reservation persons who have canceled the reservation product, the settlement unit starts with the reservation person who canceled the reservation product first. The reservation system according to Appendix 5, wherein the refund processing is performed.

(Appendix 7)
The settlement unit is characterized in that it performs a process for granting a privilege to the reservation person who has reserved the product by the order deadline or the reservation person who has received the reserved product by the predetermined deadline. The reservation system according to Appendix 5 or 6.

(Appendix 8)
The reservation system according to any one of Supplementary Provisions 5 to 7, wherein the settlement unit records sales of the product when the product is reserved.

(Appendix 9)
The reservation system according to any one of Supplementary note 3 to 8, wherein the transfer unit transfers the reserved product to the sales consignment product when the reserved product is not picked up by a predetermined deadline.

(Appendix 10)
The reservation system according to any one of Supplementary Provisions 1 to 9, further comprising a providing unit that provides inventory information based on the quantity of the normal product to the outside of the reservation system.

(Appendix 11)
Steps to order more products than the reserved quantity,
The quantity of the ordered product is divided into a reserved reserved product and a regular product for over-the-counter sales, and the regular product is classified according to the quantity of the product reserved after the order deadline of the product. A reservation method characterized by having a step of transferring to a reserved product.

(Appendix 12)
On the computer
Steps to order more products than the reserved quantity,
The quantity of the ordered product is divided into a reserved reserved product and a regular product for over-the-counter sales, and the regular product is classified according to the quantity of the product reserved after the order deadline of the product. A program characterized by executing the steps of transferring to reserved products.

10 Store 100 Reservation system 101 Reception unit 102 Ordering unit 103 Storage unit 104 Transfer unit 105 Payment unit 110 POS system 111 CPU
112 RAM
113 ROM
114 Communication I / F
115 Storage device 116 Input device 117 Display 20 User 21 User terminal 30 Factory 31 Factory terminal 32 Product 40 Internet 41 Reservation site 42 Center server 50 Payment system

Claims (5)

An ordering department that orders more products than the reserved quantity,
The quantity of the ordered product is divided into a reserved reserved product and a regular product for over-the-counter sales, and the regular product is classified according to the quantity of the product reserved after the order deadline of the product. The transfer department that transfers to reserved products and
The reception department that accepts reservations for the regular products until the over-the-counter sales of the regular products start,
When the consignment product is sold at the store, it is equipped with a settlement unit that performs refund processing to refund at least a part of the price of the product to the reservation person .
The transfer unit divides the quantity of the ordered product into the reserved product, the normal product, and the sales consignment product entrusted with over-the-counter sales by the reservation person of the product, and the reservation person. When the reserved product is canceled due to the above, the reserved product is transferred to the sales consignment product according to the quantity of the canceled reserved product.
The consignment product is sold over the counter in preference to the regular product.
The sales consignment product is associated with the cancellation time and the identification information of the reservation person, and when there are a plurality of reservation persons who have canceled the reservation product, the settlement unit starts with the reservation person who canceled the reservation product first. A reservation system characterized by performing the refund processing. The settlement unit is characterized in that it performs a process for granting a privilege to the reservation person who has reserved the product by the order deadline or the reservation person who has received the reserved product by the predetermined deadline. The reservation system according to claim 1. The reservation system according to claim 1 or 2, wherein the transfer unit transfers the reserved product to the sales consignment product when the reserved product is not picked up by a predetermined deadline. The step that the reservation system orders more products than the reserved quantity,
The reservation system divides the quantity of the ordered product into a reserved reserved product and a normal product for over-the-counter sales, and the quantity of the product reserved after the order deadline of the product is described. The step of transferring a regular product to the reserved product,
A step in which the reservation system accepts reservations for the product until the over-the-counter sales of the regular product are started.
If the consignment product is sold at the store, the reservation system includes a step of performing a refund process in which at least a part of the price of the product is refunded to the reservation person .
The transfer step divides the quantity of the ordered product into the reserved product, the normal product, and the sales consignment product entrusted with over-the-counter sales by the reservation person of the product, and the reservation person. When the reserved product is canceled due to the above, the reserved product is transferred to the sales consignment product according to the quantity of the canceled reserved product.
The consignment product is sold over the counter in preference to the regular product.
The sales consignment product is associated with the cancellation time and the identification information of the reservation person, and in the step of performing the refund process, if there are a plurality of reservation persons who have canceled the reservation product, the reservation is canceled first. A reservation method characterized in that the refund processing is performed in order from the person. On the computer
Steps to order more products than the reserved quantity,
The quantity of the ordered product is divided into a reserved reserved product and a regular product for over-the-counter sales, and the regular product is classified according to the quantity of the product reserved after the order deadline of the product. Steps to transfer to reserved products and
The step of accepting reservations for the product until the over-the-counter sales of the regular product is started,
When the consignment product is sold at the store, a step of refund processing for refunding at least a part of the price of the product to the reservation person is executed.
The transfer step divides the quantity of the ordered product into the reserved product, the normal product, and the sales consignment product entrusted with over-the-counter sales by the reservation person of the product, and the reservation person. When the reserved product is canceled due to the above, the reserved product is transferred to the sales consignment product according to the quantity of the canceled reserved product.
The consignment product is sold over the counter in preference to the regular product.
The sales consignment product is associated with the cancellation time and the identification information of the reservation person, and in the step of performing the refund process, if there are a plurality of reservation persons who have canceled the reservation product, the reservation is canceled first. A program characterized by performing the refund processing in order from the person.

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