JP7001550B2 - Screen analysis support device and screen analysis support method - Google Patents

Description

The present invention relates to a screen analysis support device and a screen analysis support method.

In Patent Document 1, "appropriately evaluate the usability of the web application in which the page transitions", "the analysis server acquires the page transition log of the web application and the operation log on the page, and obtains the operation log on the page from the page transition log. Extract the part with a specific page transition pattern, manage the operation log in association with each page appearance order for each page that composes the extracted page transition pattern, and statistically process the operation log that is associated and managed. We analyze the page usage status and evaluate usability based on the page transition pattern and the page usage status. "

Japanese Unexamined Patent Publication No. 2011-1655059

Information processing systems that make full use of IT technology are widely used in organizations such as companies. Most of the application software provided by such an information processing system is configured to proceed with business processing by interactive processing with a user while presenting a plurality of screens. Therefore, in order to improve the efficiency of work performed by utilizing the information processing system, it is important to detect and improve the problems related to the screen presented to the user at an early stage.

The analysis server described in Patent Document 1 presents problems in screen design such as arrangement of screen items and text expression on the screen. However, Patent Document 1 does not disclose any configuration for discovering problems related to screen operating conditions such as screen response performance.

The present invention has been made in view of such a background, and an object of the present invention is to provide a screen analysis support device and a screen analysis support method capable of supporting the analysis of screens provided by an information processing system to a user. There is.

One of the present inventions for solving the above problems is an information processing apparatus that supports analysis of the screens in an information processing system that provides a service for advancing business by interactive processing with a user while presenting a plurality of screens. The storage unit that stores the operation history information including the information related to the display history of the screen, which is generated by the information processing system, the display date and time of the screen, and the identifier of the screen based on the operation history information. A plurality of records having a certain screen ID, a session ID which is an identifier of a session which is a unit of work performed while presenting a group of the screens, and a screen response time which is information indicating the response time of the screen. The screen operation information generation unit that generates the screen operation information including the screen operation information, the screen ID of the start screen which is the screen displayed at the start of the work performed by displaying the group of the screens, and the screen ID displayed at the end of the work. A storage unit that stores work column determination information including information indicating the screen ID of the end screen, which is a screen, and a record group having the same session ID are selected from the screen operation information, and the selected record group is selected. Arrange in chronological order of the display date and time, divide the record group into sub-record groups so that the start screen is at the top, and check whether the screen of the last record of the sub-record group is the same as the end screen. It is provided with an analysis processing unit that analyzes the operating status of the screen by determining whether or not the screen is operating.

In addition, the problems disclosed in the present application and the solutions thereof will be clarified by the column of the form for carrying out the invention and the drawings.

According to the present invention, it is possible to support the analysis of the screen provided by the information processing system to the user.

It is a figure showing the schematic structure of the information processing system shown as an embodiment. This is an example of the hardware configuration of the information processing device that constitutes the information processing system. It is a figure which shows the main function which a screen analysis support apparatus has. It is a flowchart explaining screen operation information generation processing. This is an example of operation history information. This is an example of screen operation information. It is a flowchart explaining the analysis process. This is an example of work column determination information. This is an example of the analysis result. It is a flowchart explaining the screen feature amount generation process. This is an example of screen feature amount information. This is an example of the analysis result display screen.

Hereinafter, embodiments will be described in detail with reference to the drawings. In the following description and drawings, the same or similar configurations may be referred to in common to omit duplicate description.

FIG. 1 shows a schematic configuration of an information processing system 1 described as an embodiment. As shown in the figure, the information processing system 1 includes an analysis target system 2 and a screen analysis support device 10.

The analysis target system 2 includes an application server device (hereinafter referred to as a server device 3) and one or more user terminals 4 that are communicably connected to the server device 3 via a communication network 5. The communication network 5 is, for example, a LAN (Local Area Network), a WAN (Wide Area Network), the Internet, an intranet, a public communication network, a dedicated line, or the like.

The server device 3 provides the service realized by the application software to the user terminal 4 via the communication network 5. The server device 3 provides a plurality of screens to the user terminal 4 via the communication network 5, and advances business processing by dialogue processing with the user. As the above services, for example, a service provided via a communication network 5 constructed in an organization such as a company, a service provided by an ASP (Application Service Provider), and a service provided as SaaS (Software as a Service). And so on.

In the above business processing, the server device 3 manages the processing history (log information) related to the screen in the user terminal 4 as the operation history information 6. The operation history information 6 is generated by, for example, an operating system or an application program that operates on the server device 3 or the user terminal 4. Examples of log information that can be used as operation history information 6 include system logs, application logs, Web access logs, user operation logs, and the like. The operation history information 6 may be generated based on a plurality of log information generated by the operating system or the application program.

The operation history information 6 is displayed on a screen via a portable recording medium (semiconductor memory, optical recording medium, magnetic recording medium, etc.), communication means (LAN, WAN, Internet, intranet, public communication network, dedicated line, etc.). It is input to the analysis support device 10. The screen analysis support device 10 analyzes the operation status of the screen based on the input operation history information 6, and provides screen-related information (hereinafter, also referred to as screen response time) and screen transition status (hereinafter, also referred to as screen response time). , Called screen operation information). In the present embodiment, the method for measuring the response time of the screen is not necessarily limited, but for example, after an operation or request for transitioning to the next screen is performed on a certain screen on the user terminal 4, the above is performed on the user terminal 4. This is the time (response time) required for the next screen to be displayed.

FIG. 2 is an example of a hardware configuration of an information processing device (computer) (hereinafter referred to as an information processing device 100) that can be used as a server device 3, a user terminal 4, and a screen analysis support device 10. The information processing device 100 may be realized by using virtual resources such as a virtual server or a cloud server in a cloud system. Further, the server device 3, the user terminal 4, and the screen analysis support device 10 may be realized by, for example, a plurality of information processing devices 100 and processors connected so as to be able to communicate with each other.

As shown in the figure, the information processing device 100 includes a processor 11, a main storage device 12, an auxiliary storage device 13, an input device 14, an output device 15, and a communication device 16. These are connected to each other so as to be able to communicate with each other via a communication means such as a bus (not shown).

The processor 11 is configured by using, for example, a CPU (Central Processing Unit) or an MPU (Micro Processing Unit). By reading and executing the program stored in the main storage device 12, the processor 11 realizes various functions of the user terminal 4, the server device 3, and the screen analysis support device 10. The main storage device 12 is a device for storing programs and data, and is, for example, a ROM (Read Only Memory), a RAM (Random Access Memory), a non-volatile semiconductor memory (NVRAM (Non Volatile RAM)), and the like.

The auxiliary storage device 13 includes, for example, a hard disk drive, a semiconductor memory (SSD (Solid State Drive), SD memory card, USB memory, etc.), an optical storage device (CD (Compact Disc), DVD (Digital Versatile Disc), etc.), and the like. A portable recording medium, a reading / writing device for the portable recording medium, a storage area of a cloud server, and the like. Programs and data stored in the auxiliary storage device 13 are loaded into the main storage device 12 at any time. The auxiliary storage device 13 may be communicably connected to the processor 11 via a communication means, for example, NAS (Network Attached Storage).

The input device 14 is a user interface that accepts input from the outside, and is, for example, a keyboard, a mouse, a touch panel, a reading device for a portable recording medium, and the like. The output device 15 is a user interface that provides various information such as processing progress and processing results to the outside. For example, a screen display device (LCD (Liquid Crystal Display), graphic card, etc.), a printing device, and a portable recording medium. It is a writing device, etc.

The communication device 16 is a wired or wireless communication interface that realizes communication with other devices performed via a communication means such as a communication network 5, and is, for example, a NIC (NIC).
Network Interface Card) and wireless communication modules. In addition, for example, a configuration in which information is input or output from another device via the communication device 16, that is, a configuration in which the communication device 16 functions as an input device 14 or an output device 15 may be used.

The functions provided by the server device 3, the user terminal 4, and the screen analysis support device 10 are realized by the processor 11 reading and executing the program stored in the main storage device 12. The above program can be recorded and distributed on a portable recording medium, for example. Further, the above program can be downloaded from the distribution device that stores and manages the above program to the server device 3, the user terminal 4, and the screen analysis support device 10 via the communication equipment, for example. In addition to the above functions, the server device 3, the user terminal 4, and the screen analysis support device 10 further include other functions such as an operating system, a file system, a device driver, and a DBMS (DataBase Management System). May be good. The server device 3, the user terminal 4, and the screen analysis support device 10 store various types of information (data) as, for example, a database table or file.

FIG. 3 shows the main functions of the screen analysis support device 10. As shown in the figure, the screen analysis support device 10 includes a storage unit 110, an operation history information acquisition unit 111, a screen operation information generation unit 112, an analysis processing unit 113, a screen feature amount generation unit 114, and an information output unit 115. It has each function.

Among the above functions, the storage unit 110 stores the operation history information 151, the screen operation information 152, the work column determination information 153, the analysis result 154, and the screen feature amount information 155. Details of this information will be described later.

The operation history information acquisition unit 111 acquires the operation history information 6 from the analysis target system 2 via the input device 14 and the communication device 16. The operation history information 6 acquired by the operation history information acquisition unit 111 is stored by the storage unit 110 as the operation history information 151.

The screen operation information generation unit 112 generates screen operation information including information on the operation state of the screen in the user terminal 4 (screen transition order, screen response time, etc.) based on the operation history information 151. The screen operation information generated by the screen operation information generation unit 112 is stored by the storage unit 110 as the screen operation information 152.

By analyzing the screen operation information 152, the analysis processing unit 113 generates an analysis result regarding the operation status of the screen, including information such as the operation mode of the screen and the response time of the screen. In the above analysis, the analysis processing unit 113 refers to the work column determination information 153. The storage unit 110 stores the analysis result generated by the analysis processing unit 113 as the analysis result 154.

Based on the analysis result 154, the screen feature amount generation unit 114 obtains the screen feature amount, which is information indicating the features of the screen. The screen feature amount obtained by the screen feature amount generation unit 114 is stored by the storage unit 110 as screen feature amount information 155.

The information output unit 115 outputs the information stored in the storage unit 110 via the output device 15 and the communication device 16.

FIG. 4 is a flowchart illustrating a process in which the screen analysis support device 10 generates screen operation information 152 based on operation history information 151 (hereinafter, referred to as screen operation information generation process S400). Hereinafter, the screen operation information generation process S400 will be described with reference to the figure. At the start of the screen operation information generation process S400, it is assumed that the storage unit 110 of the screen analysis support device 10 has already stored the operation history information 151 fetched from the analysis target system 2.

FIG. 5 shows an example of the operation history information 151 stored in the screen analysis support device 10. The operation history information 151 to be exemplified is composed of one or more records having each item of the date and time 1511, the session ID 1512, the user ID 1513, the screen ID 1514, and the processing content 1515. One record of the operation history information 151 corresponds to the process executed in the user terminal 4 or the server device 3 with respect to one screen.

Among the above items, information indicating the date and time when the processing of the record was executed by the server device 3 or the user terminal 4 is set in the date and time 1511.

In the session ID 1512, an identifier of a session (hereinafter, referred to as a session ID), which is a unit of work performed while presenting a series of screens, is set. The session is, for example, a session in HTTP (HyperText Transfer Protocol).

A user ID, which is an identifier of a user who has performed a business related to processing the record, is set in the user ID 1513.

A screen identifier (hereinafter referred to as a screen ID) is set in the screen ID 1514.

Information indicating the content of the process indicated by the record (execution history) is set in the process content 1515. In this example, "transmission request" or "output completion" is set in the processing content 1515. The "transmission request" means that the record relates to a process of transmitting a screen transmission request from the user terminal 4 to the server device 3 when displaying the screen specified by the screen ID 1514 of the record. do. Further, "output completion" means that the record is related to a process of receiving and displaying a screen sent from the server device 3 in response to the transmission request.

When the "transmission request" is set in the processing content 1515, the date and time when the user terminal 4 transmits the transmission request to the server device 3 is set in the date and time 1511 of the record. When "output completed" is set in the processing content 1515, the date and time when the user terminal 4 outputs (displays) the above screen (outputs to the output device 15 or the communication device 16) is set in the date and time 1511 of the record. Will be done.

FIG. 6 shows an example of the screen operation information 152 generated by executing the screen operation information generation process S400. The illustrated screen operation information 152 is composed of one or more records having each item of date / time 1521, screen ID 1522, session ID 1523, user ID 1524, and screen response time 1525. One record of the screen operation information 152 corresponds to one screen.

The date and time 1521, the screen ID 1522, the session ID 1523, and the user ID 1524 are all information acquired from the items having the same name in the operation history information 151. The screen response time 1525 is set to the screen response time obtained from the two records of the operation history information 151 corresponding to the screen ID 1522 of the record (the date and time 1511 of the record in which the "transmission request" is set and "output completed". The response time obtained from the difference between the date and time 1511 of the recorded record) is set.

Returning to FIG. 4, first, the screen operation information generation unit 112 of the screen analysis support device 10 reads out a record having the same session (session ID) from the operation history information 151 (S411).

Subsequently, the screen operation information generation unit 112 sorts the read record group in chronological order (ascending order of date and time) based on the date and time 1511 (S412).

Subsequently, the screen operation information generation unit 112 determines whether or not the processing content 1515 of the first record in the record group is a “transmission request” (S413). When the processing content 1515 of the first record in the record group is a "transmission request" (S413: YES), the processing proceeds to S414. If the processing content 1515 of the first record in the record group is not a "transmission request" (S413: NO), the processing proceeds to S418.

In S414, the screen operation information generation unit 112 determines whether or not the processing content 1515 of the second record from the beginning of the record group is “output complete”. When the processing content 1515 of the second record from the beginning of the record group is "output completed" (S414: YES), the processing proceeds to S415. If the processing content 1515 of the second record from the beginning of the record group is not "output completed" (S414: NO), the processing proceeds to S417.

In S415, the screen operation information generation unit 112 contains information on the second record from the beginning of the record group and the screen response time (difference between the date and time 1511 of the first record and the date and time 1511 of the second record from the beginning). The record is stored as screen operation information 152.

In the following S416, the screen operation information generation unit 112 deletes the first record and the second record from the beginning from the record group.

In S417, the screen operation information generation unit 112 contains information on the second record from the beginning of the record group and the screen response time (difference between the date and time 1511 of the first record and the date and time 1511 of the second record from the beginning). The record is stored as screen operation information 152.

In the following S418, the screen operation information generation unit 112 deletes the first record from the record group.

In S421, the screen operation information generation unit 112 determines whether or not the number of records in the record group after deletion in S416 or S418 is 0. When the number of records in the record group is 0 (S421: YES), the process proceeds to S422. If the number of records in the record group is not 0 (S421: NO), the process returns to S413.

In S422, the screen operation information generation unit 112 determines whether or not there is a record of another session in the operation history information 151. If there is a record of another session in the operation history information 151 (S422: YES), the process returns to S411. If there is no record of another session in the operation history information 151 (S422: NO), the screen operation information generation process S400 ends.

FIG. 7 is a flowchart illustrating a process (hereinafter referred to as analysis process S700) in which the screen analysis support device 10 generates an analysis result 154 by analyzing the screen operation information 152 with reference to the work column determination information 153. Is. Hereinafter, the analysis process S700 will be described with reference to the figure.

FIG. 8 shows an example of the work column determination information 153. As an example, the work column determination information 153 manages information in which the screen type 1531 and the screen ID 1532 are associated with each other. The screen type 1531 is a "start screen" indicating that the corresponding screen (screen ID 1532) is a screen displayed at the start of work performed by displaying a group of screens (hereinafter referred to as "start screen"). , Or the corresponding screen (screen ID 1532) is set to "end" to indicate that it is a screen displayed at the end of work performed by displaying a group of screens (hereinafter referred to as "end screen"). Will be done.

FIG. 9 is an example of the analysis result 154 generated by executing the analysis process S700. As shown in the figure, the analysis result 154 is composed of one or more records having each item of screen ID 1541, date and time 1542, screen response time 1543, and operation mode 1544. One record of the analysis result 154 corresponds to one screen.

A screen ID is set in the screen ID 1541. The date and time 1542 is set to the date and time when the screen is displayed, which is acquired from the screen operation information 152. The screen response time 1543 is set to the screen response time acquired from the screen operation information 152. Information indicating the operation mode of the screen is set in the operation mode 1544.

Returning to FIG. 7, first, the analysis processing unit 113 of the screen analysis support device 10 selects a record having the same session (session ID) from the screen operation information 152 (S711).

Subsequently, the analysis processing unit 113 sorts the read record group in chronological order (ascending order of date and time) based on the value of date and time 1521 (S712).

Subsequently, the analysis processing unit 113 refers to the work column determination information 153, and sets the record group as a sub-record group so that the screen in which "start" is set in the screen type 1531 of the work column determination information 153 is at the top. (S713).

Subsequently, the analysis processing unit 113 selects one sub-record group (S714).

Subsequently, the analysis processing unit 113 determines whether or not the screen of the record at the end of the sub-record group has the same screen type 1531 of the work column determination information 153 as the "end" screen (S715). When the screen of the record at the end of the sub-record group is the same as the screen of the screen type 1531 of the work column determination information 153 (S715: YES), the process proceeds to S716. On the other hand, when the screen of the record at the end of the sub-record group is not the same as the screen of the screen type 1531 of the work column determination information 153 (S715: NO), the process proceeds to S718.

In S716, the analysis processing unit 113 determines whether or not a screen (a screen having the same screen ID) that repeatedly appears in the sub-record group is included. If it is included (S716: YES), the process proceeds to S717. If it is not included (S716: NO), the process proceeds to S718.

In S717, the analysis processing unit 113 sets the record information of the screen at the end of the screen group that appears repeatedly, which is included in the sub-record group, to the screen ID 1541 and the date / time 1542, and sets the screen response time at the end. A record in which the maximum value is set to the screen response time 1543 and "repetition" is set in the operation mode 1544 is generated as the analysis result 154.

For example, in the example of the screen operation information 152 of FIG. 6, the sub-record group whose session ID 1523 is "A0B2C1D0" is subject to determination in the processing of S716. In this case, the screen ID 1522 is the screen of "X901S2" and the screen ID 1522. However, the combination of screens (screen group) of "X901S5" appears repeatedly (twice), and the processing of S717 is performed on these screens. In the case of this example, the analysis processing unit 113 sets the record information of the screen whose screen ID 1522 at the end of the screen group is "X901S5" to the screen ID 1541 and the date and time 1542, and sets the screen response time 1543 to the maximum screen response time. A record in which the value "10000" is set and "repetition" is set in the operation mode 1544 is generated as the analysis result 154.

In S718, the analysis processing unit 113 sets the screen information of the record at the end of the sub-record group as the screen ID 1541, the date and time 1542, and the screen response time 1543, and analyzes the record in which "leave" is set in the operation mode 1544. Generated as 154.

For example, in the example of the screen operation information 152 in FIG. 6, the session ID 1523 is "P0Q6R1S9.
The sub-record group that is "" is the processing target of S718. In the case of this example, the information of the last record of the sub-record group (the record whose screen ID 1522 is "X901S5") is set as the screen ID 1541, the date and time 1542, and the screen response time 1543, and "leave" is set in the operation mode 1544. A record is generated as the analysis result 154.

In S721, the analysis processing unit 113 determines whether or not there is another sub-record group. If there are other sub-records (S721: YES), the process returns to S714. If there is no other sub-record group (S721: NO), the process proceeds to S722.

In S722, the analysis processing unit 113 determines whether or not there is a record of another session in the screen operation information 152. If there is a record of another session in the screen operation information 152 (S722: YES), the process returns to S711. If there is no record of another session in the screen operation information 152 (S722: NO), the analysis process S700 ends.

FIG. 10 is a flowchart illustrating a process in which the screen analysis support device 10 generates screen feature amount information 155 based on the analysis result 154 (hereinafter, referred to as screen feature amount generation process S1000). Hereinafter, the screen feature amount generation process S1000 will be described with reference to the figure.

FIG. 11 shows an example of screen feature amount information 155. As shown in the figure, the screen feature amount information 155 includes information indicating the feature amount (screen feature amount 1102) for each screen (screen ID 1101).

Returning to FIG. 10, first, the screen feature amount generation unit 114 of the screen analysis support device 10 extracts a record having the same screen ID from the analysis result 154 (S1011).

Subsequently, the screen feature amount generation unit 114 identifies the minimum value R1 of the screen response time 1543 of the record for which "repetition" is set in the operation mode 1544 from the extracted record group (S1012).

Subsequently, the screen feature amount generation unit 114 identifies the minimum value R2 of the screen response time 1543 of the record for which "leave" is set in the operation mode 1544 from the extracted record group (S1013).

By paying attention to the minimum value of the screen response time in this way, for example, when the minimum value is large, it can be estimated that the screen requires a considerable screen response time as a whole, and the analyst can estimate. , The seriousness of the problem occurring on the screen can be easily determined.

Subsequently, the screen feature amount generation unit 114 obtains an arithmetic mean of the specified minimum value R1 and minimum value R2, and stores a record in which the obtained value is used as the feature amount of the screen as screen feature amount information 155 (S1014). ). A value obtained by adding both the minimum value R1 and the minimum value R2 by a method other than the arithmetic mean may be used as the feature amount. Further, the minimum value R1 and the minimum value R2 may be used as they are as the screen feature amount information 155.

Subsequently, the screen feature amount generation unit 114 determines whether or not there is a record of another screen ID in the analysis result 154 (S1015). If there is a record with another screen ID in the analysis result 154 (S1015: YES), the process returns to S1011. If there is no record of another screen ID in the analysis result 154 (S1015: NO), the process proceeds to S1016.

In S1016, the information output unit 115 outputs (displays) to the output device 15 a screen (hereinafter, referred to as an analysis result display screen 1200) in which the contents of the analysis result 154 and the contents of the screen feature amount information 155 are described. This completes the screen feature amount generation process S1000.

FIG. 12 shows an example of the analysis result display screen 1200. As shown in the figure, the content of the analysis result 154 (reference numerals 1211 to 1214) and the content of the screen feature amount information 155 (reference numerals 1221 to 1222) are displayed on the analysis result display screen 1200. For example, the analyst can easily grasp the screen having a problem from the contents of the analysis result 154 displayed on the analysis result display screen 1200. Further, the analyst can easily identify a screen having a high possibility of a problem from the contents of the screen feature amount information 155 displayed on the analysis result display screen 1200, for example.

In order to improve the work efficiency of the analyst, the screen analysis support device 10 has other information (operation history information 151, screen operation information 152, work line determination information) stored in the storage unit 110 other than the information shown in FIG. 153) may be appropriately displayed on the output device 15. If necessary, the screen analysis support device 10 may be configured to appropriately display the information stored in the storage unit 110 on the output device 15 in a state in which the analyst can edit it.

As described above, according to the screen analysis support device 10 of the present embodiment, the analysis result 154 and the screen feature amount information 155 are generated by using the operation history information 6 acquired from the analysis target system 2, and these are generated. Is presented to the analyst, so that the analyst can easily and quickly find the problem occurring on the screen and can take improvement measures at an early stage. In addition, the analyst can prioritize the investigation and response of screens that easily affect the work, can efficiently proceed with the measures, and can formulate highly effective improvement measures. Further, since the content of the operation history information 6 can be acquired from general log information generated by the operating system or application software, the screen analysis support device 10 of the present embodiment affects the existing information processing system. It can be introduced without any problems.

Although one embodiment of the present invention has been described above, it is needless to say that the present invention is not limited to the above embodiment and can be variously modified without departing from the gist thereof. For example, the above-described embodiment has been described in detail in order to explain the present invention in an easy-to-understand manner, and is not necessarily limited to the one including all the described configurations. Further, it is possible to add, delete, or replace a part of the configuration of the above embodiment with another configuration.

Further, each of the above configurations, functional units, processing units, processing means and the like may be realized by hardware by designing a part or all of them by, for example, an integrated circuit. Further, each of the above configurations, functions, and the like may be realized by software by the processor interpreting and executing a program that realizes each function. Information such as programs, tables, and files that realize each function can be stored in memory, hard disks, recording devices such as SSDs (Solid State Drives), and ICs.
It can be placed on a recording medium such as a card, SD card, or DVD.

Further, in each of the above figures, the control lines and information lines are shown as necessary for explanation, and do not necessarily show all the control lines and information lines in the implementation. For example, in practice almost all configurations may be considered interconnected.

Further, the arrangement form of various functional units, various processing units, and various databases of the information processing system 1 described above is only an example. The arrangement form of various function units, various processing units, and various databases can be changed to the optimum arrangement form from the viewpoint of the performance, processing efficiency, communication efficiency, and the like of the hardware and software included in these devices.

Further, the configuration of the database (schema, etc.) for storing various data described above can be flexibly changed from the viewpoints of efficient use of resources, improvement of processing efficiency, improvement of access efficiency, improvement of search efficiency, and the like.

1 Information processing system, 2 Analysis target system, 3 Server device, 4 User terminal, 5 Communication network, 6 Operation history information, 10 Screen analysis support device, 110 Storage unit, 111 Operation history information acquisition unit, 112 Screen operation information generation unit , 113 Analysis processing unit, 114 screen feature amount generation unit, 115 information output unit, 151 operation history information, 152 screen operation information, 153 work column judgment information, 154 analysis result, 155 screen feature amount information, S400 screen operation information generation processing , S700 analysis processing, S1000 screen feature amount generation processing, 1200
Analysis result display screen

Claims (15)

An information processing device that supports analysis of the screens in an information processing system that provides a service for advancing business by interactive processing with a user while presenting a plurality of screens.
A storage unit that stores operation history information including information related to the display history of the screen, which is generated by the information processing system.
Based on the operation history information, the display date and time of the screen, the screen ID which is the identifier of the screen, the session ID which is the identifier of the session which is the unit of the work performed while presenting the group of the screens, and the response of the screen. Screen operation information generation unit that generates screen operation information including a plurality of records having each item of screen response time, which is information indicating time.
Includes information indicating the screen ID of the start screen, which is the screen displayed at the start of the work performed by displaying the group of the screens, and the screen ID of the end screen, which is the screen displayed at the end of the work. A storage unit that stores work column determination information, and
From the screen operation information, select the record with the same session ID, and select
The selected records are arranged in chronological order of the display date and time.
The record group is divided into sub-record groups so that the start screen is at the top.
An analysis processing unit that analyzes the operating status of the screen by determining whether or not the screen of the record at the end of the sub-record group is the same as the end screen.
A screen analysis support device equipped with. The screen analysis support device according to claim 1.
When the screen of the last record of the sub-record group is the same as the end screen, the analysis processing unit further determines whether or not the screen that repeatedly appears in the sub-record group is included. If it is included, information including the screen ID of the screen that appears repeatedly and the maximum value of the screen response time of the screen is generated as an analysis result regarding the repetition.
Screen analysis support device. The screen analysis support device according to claim 2.
When the screen of the record at the end of the sub-record group is not the same as the end screen, the analysis processing unit determines the screen ID of the screen of the record at the end of the sub-record group and the screen response time of the screen. Generate the included information as an analysis result regarding withdrawal,
Screen analysis support device. The screen analysis support device according to claim 2.
A screen feature amount generation unit that generates a value calculated based on the minimum value R1 of the screen response time of the analysis result regarding the repetition of the same screen as the feature amount of the screen.
Screen analysis support device further equipped with. The screen analysis support device according to claim 3.
A screen feature amount generation unit that generates a value calculated based on the minimum value R2 of the screen response time of the analysis result regarding the withdrawal of the same screen as the feature amount of the screen.
Screen analysis support device further equipped with. The screen analysis support device according to claim 3.
A value calculated based on the minimum value R1 of the screen response time of the analysis result regarding the repetition of the same screen and the minimum value R2 of the screen response time of the analysis result regarding the withdrawal of the screen is used for the screen. Screen feature amount generator generated as feature amount,
Screen analysis support device further equipped with. The screen analysis support device according to claim 6.
The screen feature amount generation unit generates the arithmetic mean of the minimum value R1 and the minimum value R2 as the feature amount of the screen.
Screen analysis support device. The screen analysis support device according to claim 3.
An information output unit that outputs at least one of the analysis result regarding the repetition and the analysis result regarding the withdrawal to the output device.
Screen analysis support device further equipped with. The screen analysis support device according to claim 6.
An information output unit that outputs the feature amount of the screen to an output device,
Screen analysis support device further equipped with. It is a method of supporting the analysis of the screen in an information processing system that provides a service of advancing business processing by interactive processing with a user while presenting a plurality of screens.
Information processing equipment
A step of storing operation history information including information related to the display history of the screen, which is generated by the information processing system.
Based on the operation history information, the display date and time of the screen, the screen ID which is the identifier of the screen, the session ID which is the identifier of the session which is the unit of the work performed while presenting the group of the screens, and the response of the screen. A step of generating screen operation information including a plurality of records having each item of screen response time, which is information indicating time.
Includes information indicating the screen ID of the start screen, which is the screen displayed at the start of the work performed by displaying the group of the screens, and the screen ID of the end screen, which is the screen displayed at the end of the work. The step to store the work column judgment information, and
From the screen operation information, select the record with the same session ID, and select
The selected records are arranged in chronological order of the display date and time.
The record group is divided into sub-record groups so that the start screen is at the top.
A step of analyzing the operating status of the screen by determining whether or not the screen of the record at the end of the sub-record group is the same as the end screen.
How to support screen analysis. The screen analysis support method according to claim 10.
When the screen of the last record of the sub-record group is the same as the end screen, the information processing apparatus further determines whether or not the screen that repeatedly appears in the sub-record group is included. If included, a step of generating information including the screen ID of the screen that appears repeatedly and the maximum value of the screen response time of the screen as an analysis result regarding the repetition.
Screen analysis support method to further execute. The screen analysis support method according to claim 11.
When the information processing apparatus does not have the same screen of the last record of the sub-record group as the end screen, the screen ID of the screen of the last record of the sub-record group and the screen response time of the screen are set. Steps to generate the contained information as an analysis result regarding withdrawal,
Screen analysis support method to further execute. The screen analysis support method according to claim 11.
A step in which the information processing apparatus generates a value calculated based on the minimum value R1 of the screen response time of the analysis result regarding the repetition of the same screen as a feature amount of the screen.
Screen analysis support method to further execute. The screen analysis support method according to claim 12.
A step in which the information processing apparatus generates a value calculated based on the minimum value R2 of the screen response time of the analysis result regarding the withdrawal of the same screen as a feature amount of the screen.
Screen analysis support method to further execute. The screen analysis support method according to claim 12.
The information processing device is calculated based on the minimum value R1 of the screen response time of the analysis result regarding the repetition of the same screen and the minimum value R2 of the screen response time of the analysis result regarding the withdrawal of the screen. Step to generate the value as the feature of the screen,
Screen analysis support method to further execute.

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