JP6994962B2 - Defect handling system - Google Patents

Description

The present invention relates to a system for dealing with equipment malfunctions that occur in a target area.

In the maintenance work of large-scale buildings and large facilities, a limited number of workers perform inspection work and defect handling work in a wide range of target areas, and it is required to improve the work efficiency of the workers.

For example, Patent Document 1 below describes a failure response support device assigned to a security company in order to select a worker to be dispatched when a failure of equipment occurs. Here, when a failure report comes from the building manager, the repair rank of the failure, the work rank of the worker performing the inspection work in the vicinity, and the skill rank of the worker are searched.

Japanese Unexamined Patent Publication No. 11-195191

Special tools are often used for equipment repairs, and workers who deal with sudden problems must take out the necessary special tools from the tool storage and move them. Since it generally takes a long time to move to the tool storage and to move from the tool storage to the site, work efficiency is reduced.

An object of the present invention is to improve the appropriateness of the selection of workers to deal with unexpected failures and the like when a plurality of workers are engaged in the maintenance work of the target area, and to improve the work efficiency.

The defect handling system according to one aspect of the present invention is a defect information acquisition means for acquiring defect information including the location of occurrence of equipment defects that have occurred in the target area, and a special tool presumed to be necessary for dealing with the defects. A worker who should respond by evaluating the special tool information acquisition means for acquiring the information of the above, the carrying status of the special tool, and the ease of movement from the location to the location where the special tool is generated for a plurality of workers. Information on the worker selection means for selecting , the transmission means for transmitting instructions for dealing with defects to the worker who should perform the work, and the additional special tool information about the tools additionally required by the corresponding worker. The additional special tool information acquisition means to acquire the information, the portable information of the additional special tool by a plurality of workers, and the ease of movement from the location to the location of occurrence should be evaluated, and additional measures should be taken. It is provided with an additional worker selection means for selecting a worker .

The defect handling system can be constructed by using, for example, hardware having a computer function and software such as a program or data for controlling the hardware. The hardware may be a single device such as a personal computer (personal computer), or may use a plurality of devices distributed in a network or the like.

In the defect handling system, it is assumed that multiple workers are in charge of equipment maintenance work in the target area. The defect information acquisition means acquires equipment defect information. The failure information is information that conveys that there is a problem with the equipment, and includes trouble information at a level that something is wrong, although it may or may not be a failure, in addition to the failure information. Such defect information is input to the defect response system, and the defect information acquisition means acquires it. The defect information may be input, for example, by automatically inputting an abnormal signal emitted by a monitoring device, or an operator who responds to the defect information transmitted by a user in the target area by telephone or the like responds to the defect. This may be done by manually entering it into the system. The defect information includes at least information about the location of the defect. Further, for example, information such as the date and time when the defect occurred and the specific content of the defect (target where the defect occurred, situation, etc.) is included.

The special tool information acquisition means acquires information on special tools that are presumed to be necessary for dealing with defects. The acquisition of the special tool may be performed, for example, by inputting by an operator or the like who is in contact with the defect information. Further, the acquisition of the special tool may be performed by searching a database related to records of past defects based on defect information, or by searching an external information site such as a site provided by an equipment manufacturer. .. Here, the special tool means a tool that is not stored in the tool box that the worker carries on a daily basis. Special tools include tools that are custom-made for specific equipment. In addition, even if it is a general tool that is not custom-made, a tool that is not normally carried can be called a special tool. In many equipments, for the purpose of preventing tampering, it is not possible to open the housing or turn screws without using special tools.

The worker selection means selects the worker to be dealt with. Usually, there is only one worker, but there may be multiple workers. In selecting, the carrying status of special tools and the ease of movement from the location to the location of occurrence are calculated for a plurality of workers, and these results are comprehensively evaluated. Whether or not the worker has a special tool can be confirmed, for example, by referring to a database that manages the tool. In addition, it should be confirmed by inquiring to the information terminal etc. carried by the worker (it is not always necessary for the worker himself to answer, and it is possible to detect the presence of a special tool by sensing from the information terminal). Can be done. If you carry a special tool, it will be highly evaluated. In addition, when it is judged that the movement from the place of residence to the place of occurrence is possible in a short time, or when it is judged that the distance is short, a high evaluation is given. The location of the worker can be determined by referring to, for example, the schedule data of the workplace followed by the worker or the schedule data written by the worker himself / herself. It can also be obtained by making an inquiry to an information terminal or the like carried by the worker (the worker does not necessarily have to answer, and the information terminal or the like may answer the location information). Various evaluation settings are possible. For example, on the absolute condition that a special tool is carried, it is conceivable to highly evaluate those who can arrive in a short time. Alternatively, it is conceivable that a person who can move in a short time even if he / she does not carry a special tool is highly evaluated, and the person is first asked to confirm the defect. In addition, other factors may be taken into consideration in the evaluation. Other factors include information such as areas of trouble that workers can deal with, break time start or work end times of workers, and whether or not they can temporarily leave their current work location. Can be done.

The selection result can be displayed on the screen or output by voice. When only the selected worker is displayed on the screen or the like, the operator of the defect handling system can grasp that the worker is the selected worker. Further, for example, when a number of workers larger than the number required for the response is displayed on the screen with an evaluated order, it can be grasped that the person with the higher rank is the selected worker. On the other hand, it is also possible to automatically transmit a work instruction to a selected worker without displaying a special display.

It is rational to actually transmit work instructions to the workers selected by the worker selection means. However, the operator may be able to set another worker as a worker to be dealt with in consideration of other circumstances. Therefore, the operator has a function to approve the worker selected by the worker selection means as a worker who should actually perform the work, or a work to be performed on behalf of the selected worker. A function for inputting a person may be provided.

When giving instructions, for example, by giving information on defects such as the place of occurrence and information on special tools, it is easy for the operator who received the instruction to respond. In addition, by giving such information, the worker who received the instruction made a mistake in grasping the whereabouts such as when he was actually in a distant place, and the situation where the special tool was carried such that he did not carry the special tool. It is also possible to give an opportunity to notice such things as misunderstandings.

In the defect handling system according to one aspect of the present invention, readable identification information is attached to the tool, and when the tool is taken out from the tool storage place, the identification information is read to take out the tool. A worker tool recording means for recording a worker and a tool is provided, and the portable information of the special tool is information based on the record of the worker tool recording means.

The defect handling system according to one aspect of the present invention includes a schedule information acquisition means for acquiring schedule information of a plurality of workers, and the whereabouts of the plurality of workers are determined based on the schedule information.

The defect handling system according to one aspect of the present invention includes a database that stores information on defects that have occurred in the past and information on tools used for the correspondence in association with each other, and the special tool information acquisition means includes the database. The information of the special tool is acquired with reference to. This database may be of the target area, but may be of another target area with similar equipment.

The defect handling system according to one aspect of the present invention includes an operation information acquisition means for acquiring operation information of an elevator used for moving a worker installed in a target area, and the worker selection means operates the elevator. Based on the information, the ease of movement from the worker's whereabouts to the occurrence location is evaluated.

The defect handling system according to one aspect of the present invention includes an operation information acquisition means for acquiring operation information of an elevator used for moving a worker installed in a target area, and the transmission means further operates the elevator. Information is also transmitted.

According to one aspect of the present invention, when a problem occurs in a target area, it is possible to improve the appropriateness of selecting a worker to deal with the problem. As a result, it can be expected that the work efficiency for dealing with defects in the target area will be improved.

It is a figure explaining the outline of the trouble correspondence in the building which becomes a target area. It is a flowchart of trouble correspondence to a reference example. It is a flowchart of the trouble correspondence concerning this embodiment. It is a figure which shows the schematic structure of the trouble-shooting system which concerns on this embodiment. It is a figure explaining the example of a tool DB. It is a figure explaining the example of a worker DB. It is a figure explaining the example of the history DB. It is a figure explaining an example of an elevator operation information.

Hereinafter, embodiments will be described with reference to the drawings. In the description, specific embodiments are shown for ease of understanding, but these are examples of embodiments, and various other embodiments can be taken.

FIG. 1 is a diagram schematically showing an overall configuration according to the present embodiment. FIG. 1 illustrates a high-rise large-scale building 10 as a target area. Building 10 has more than 30 floors, 40 floors, or 50 floors in total above and below ground, and has many rooms and is occupied by a plurality of tenants. Here, the explanation will be given focusing on the maintenance management aspect of the building 10.

The building 10 is provided with a central monitoring room 12 on the basement floor, which manages the entire building 10. A central monitoring device 14 is installed in the central monitoring room 12. The central monitoring device 14 is a device for monitoring various facilities such as an air conditioning facility 22, a water supply / drainage facility 24, and an electrical facility 26 in a building. The central monitoring device 14 receives signals from control devices, sensors, and the like provided in each facility and displays them on a display or the like. In addition, each facility can be controlled by operating the central monitoring device 14. For example, for the air-conditioning equipment 22, operating information of the air-conditioning equipment and temperature data from temperature sensors provided in various areas are input to and displayed in the central monitoring device 14 at any time. When the air conditioner outputs a signal such as an abnormal signal to convey a malfunction, a warning display is displayed on the central monitoring device 14. Further, when the central monitoring device 14 determines that a problem such as an abnormal temperature has occurred in the temperature data, a warning display is also displayed. On the other hand, in the central monitoring device 14, it is possible to instruct the on / off of the air conditioner or the adjustment of the set temperature and the air volume for each area of the building 10.

The central monitoring room 12 is operated by a maintenance company in charge of the building 10. In the maintenance management company, for example, about 15 to 30 workers are assigned to the building 10 to perform maintenance management work 24 hours a day, mainly in the daytime. In FIG. 1, the central monitoring room 12 includes three workers 16a, 16b, 16c (including those who are outside the central monitoring room 12 if it is not necessary to specifically refer to individual workers). Worker 16) is illustrated. These workers 16a, 16b, 16c perform various tasks such as monitoring and control of equipment using the central monitoring device 14, and communication from tenants and the like.

A worker 16 is also shown outside the central monitoring room 12. The worker 16d is on the upper floor of the building 10, carries a special tool 18, and inspects the equipment. There is a worker 16e on the middle floor, who also carries a special tool 18 and inspects the equipment. In addition, there is a worker 16f on the lower floors to perform patrol monitoring. Further, 16 g of workers are on board the car 20a of the elevator 20 and are moving upstairs. Although a plurality of elevators are provided in the building 10, the elevator 20 is different from the elevators normally used by tenants, and the building 10 includes workers 16 as well as contractors and cleaning contractors who enter and leave the building 10. Used by those involved in the operation of. These workers 16 outside the central monitoring room 12 perform maintenance management of the building 10 in cooperation with the workers 16 in the central monitoring room 12. Further, in the vicinity of the central monitoring room 12, a station (not shown) is provided, which is used for desk work, waiting, resting, etc. of the worker 16.

In FIG. 1, on the upper floor, a tenant employee 30 has discovered that a problem has occurred in the equipment 32 in the vicinity thereof. Therefore, the central monitoring room 12 is called to report the problem. In the central monitoring room 12, the worker 16b answers the telephone and confirms the information on the defect. Specifically, we are trying to understand the location of the problem (number of floors, room number, etc.), the equipment where the problem occurred, and the symptoms of the problem.

When a problem occurs in the equipment, it is common for one worker 16 to go to the place where the problem occurs and grasp the situation, although it depends on the contents. FIG. 2 shows, as a reference example, a flow chart for dealing with problems that is generally performed. When a problem is received by telephone or the like (S10), an authorized person selects an appropriate worker 16 and gives an instruction to deal with it (S12). The worker 16 moves by the elevator 20 (S14) and goes to the tool storage 28 provided near the central monitoring room 12 (S16). Then, after taking out the necessary special tools based on experience, they are moved by the elevator again (S18), and temporary measures such as repairs are performed at the place where the problem occurs (S20). As a result, it is sufficient if the response is completed, but in many cases, an additional special tool 18 may be required, and the worker 16 moves by the elevator again (S22) and takes out the necessary special tool again in the tool storage 28. (S24). After that, the worker 16 moves by the elevator (S26) and goes to the place where the problem occurs again to take a secondary response (S28). After the response is completed, the report will be filled out (S30).

In the process of movement, the worker 16 rides on the elevator 20 which is normally used by the worker 16 instead of the elevator for the tenant. This elevator 20 is installed in an area that can only be accessed by persons concerned, and is used by various persons involved in the operation of the building. There are more users than elevators for tenants, and there is also a tendency to move up and down while stopping on most floors. For this reason, when a problem occurs on the upper floor of the building 10, there may be a case where it takes 30 minutes or more to go back and forth between the tool storage 28 on the basement floor and the place where the problem occurs. In the example shown in FIG. 2, the worker 16 has been on the elevator four times from the time when the instruction is received until the end of the secondary response, and it is conceivable that the movement of the elevator alone exceeds one hour.

Generally, the number of workers 16 is limited, and it is desirable to avoid such inefficient measures. Therefore, a defect handling device 40 is installed in the central monitoring room 12 to efficiently respond to defects.

The defect handling device 40 is a device constructed by installing dedicated software on a PC. The defect handling device 40 is connected to the central monitoring device 14 via a wireless LAN (local area network), and is also connected to the tool DB 42, the worker DB 44, and the history DB 46 via a wired cable. The tool DB 42 records which worker carries the special tool 18 stored in the tool storage 28 by using a two-dimensional code 19 such as a QR code (registered trademark) attached to the special tool 18. It is a database that has been created. Further, the worker DB 44 is a database in which the schedule of the worker 16 is stored. The history DB 46 is a database in which the report contents of the response status to the past defects are stored. Further, the defect handling device 40 is set so as to be able to access information from the ELV remote monitoring device of all the elevators in the building 10, such as the ELV remote monitoring device 20b that monitors the operating status of the elevator 20. The defect handling device 40 and these databases and devices as a whole construct a defect handling system.

Hereinafter, the flow of processing using the defect handling device 40 will be described with reference to the flowchart of FIG. In the example shown in FIG. 1, the worker 16b who received the telephone communication of the defect (S40) orders the execution process of selecting the corresponding worker after inputting the content of the defect into the defect handling device 40 (S42). ing. The defect handling device 40 refers to the history DB 46, searches for information on past defects, and guesses what tools are required to respond to the current defect. In the example of FIG. 1, it is assumed that a special tool 18 is required. Next, the defect handling device 40 refers to the tool DB 42 and searches for the worker 16 who carries the required special tool 18. In the example of FIG. 1, the worker 16d on the upper floor and the worker 16e on the middle floor meet this condition.

Before, after, or in parallel with the search for the carrying status of the special tool 18, the defect handling device 40 calculates the travel time of the worker 16. Specifically, the current location of the worker 16 is acquired based on the schedule information stored in the worker DB 44. The travel time can be simply estimated by multiplying the floor difference by the average travel time per floor of the elevator 20. Further, when the floor is wide, the accuracy can be further improved by further considering the movement time in the floor. However, in this method, the waiting time of the elevator 20 is not taken into consideration, and it is conceivable that a large error may occur. Therefore, the defect handling device 40 has a function of acquiring elevator operation information including information on which floor the elevator 20 car 20a is currently on, ascending or descending, through the ELV remote monitoring device 20b. .. As a result, the travel time including the elevator waiting time of the worker 16 is calculated. In the trouble-shooting device 40, it is also possible to estimate the boarding time of the elevator 20 based on the actual operating condition of the elevator 20 as the elevator operation information. In the example of FIG. 1, the worker 16d is closer to the floor than the worker 16e. However, since the car 20a of the elevator 20 will soon reach the floor where the worker 16e is located, the worker 16e can quickly move to the floor where the problem occurs. On the other hand, the worker 16d waits for the car 20a of the elevator 20 for a long time, and the moving time becomes long.

In this way, in the defect handling device 40, as the worker 16 to deal with the defect, the worker 16e who carries the special tool 18 necessary for dealing with the defect and can move to the defect occurrence location in a short time is selected (S44). .. The selection result is displayed on the display of the defect handling device 40. Then, the defect handling device 40 communicates to the information terminal (for example, a smartphone) carried by the worker 16e to instruct the troubleshooting. The communication is performed by an application (application) linked to the trouble-shooting device 40 installed in the information terminal, but it can also be set to be performed by general-purpose software such as e-mail. In the contact, the place where the defect occurred, the outline of the defect, the tools presumed to be necessary, etc. are described, and then the instruction to move immediately and deal with it is given. Further, the communication is provided with information that the car 20a of the elevator 20 will soon arrive at the floor where the worker 16e is located and can move to the place where the problem occurs on the upper floor.

The worker 16b who input the input to the defect handling device 40 prior to contacting the worker 16e changes the person to be dealt with to another person instead of the worker 16e after confirming the display on the display. You can also do it. In order to perform this operation, for example, it is conceivable that after the display on the display, the processing is temporarily stopped, and the display is inquired whether to accept the selection result or to change to another worker 16. Then, if the button to be acknowledged is pressed, or if any operation is not performed within a certain period of time (for example, within 10 seconds or 60 seconds), it is determined that the worker 16e should respond. Can be considered.

The worker 16e, who has been informed of the instruction for dealing with the problem, operates the application of the mobile terminal to input that the instruction has been accepted when he / she accepts the instruction and moves. This input is transmitted to the defect handling device 40, and the defect handling device 40 displays on the display that the instruction has been accepted, and also performs a process for updating the schedule of the worker DB 44 of the worker 16e.

On the other hand, the worker 16e may request the cancellation of the instruction because the response instruction is inappropriate. For example, if there are circumstances in which you cannot leave the current site, or if you did not actually carry the special tool 18, it would be appropriate to request the cancellation of the instructions. In this case, the worker 16e operates the application of the mobile terminal to request the defect handling device 40 to cancel the instruction. It is also possible to call the central monitoring room 12 to explain the circumstances and then request cancellation.

The worker 16e who has consented to the work rides on the car 20a of the elevator 20 as shown by the locus 48 indicated by the broken line arrow in FIG. 1, moves to the place where the trouble occurs (S46), and takes repair measures (S48). In addition, other tools may be required in this repair process. In this case, the worker 16e calls the central monitoring room 12 to that effect and requests a secondary response (S50), and the worker 16 who receives the call inputs an input to the defect handling device 40 (S52). ). Alternatively, the worker 16e may request a secondary response by inputting to that effect in the application of the mobile terminal. In the defect handling device 40, as for the secondary response, the worker 16 to be dealt with is selected in the same manner (S54), and the worker 16 is instructed to perform the transmission. However, in the secondary response, the required tools are clearly defined, and the tools are not guessed. The worker 16 who makes a secondary response moves by an elevator (S56), performs a secondary response (S58), and prepares a report after the response is completed (S60).

As shown above, in the example using the defect handling device 40 shown in FIG. 3, the worker 16 is on the elevator only once at the stage until the primary response is performed, and at this stage, the worker 16 is on the elevator only once. There is a high possibility that the response can be terminated. Then, even when a secondary response is required, another worker 16 is on the elevator only once at the stage until the secondary response is performed. For this reason, the time required for the worker 16 to move can be significantly reduced before the response is taken, and the work efficiency is improved.

Here, with reference to FIG. 4, the functional configuration of the defect handling system 50 including the defect handling device 40 will be described. The defect handling system 50 has the defect handling device 40 as the core, but further depends on some functions of the work recording device 80, the worker tool recording device 82, the schedule management device 86, and the ELV remote monitoring device 20b. I'm building a system. The work recording device 80, the worker tool recording device 82, the schedule management device 86, and the like can be constructed by installing software on a PC in the same manner as the defect handling device 40. It is possible to install a plurality of software on the PC, and a part or all of the defect handling device 40, the work recording device 80, the worker tool recording device 82, and the schedule management device 86 can be installed on the same PC. You may try to build it.

The defect handling device 40 has, as functional configurations, a defect information acquisition unit 52, a schedule information acquisition unit 54, a special tool information acquisition unit 56, an ELV operation information acquisition unit 58, a worker selection unit 60, and a response worker determination / It includes a change unit 68, an additional special tool information acquisition unit 70, an additional worker selection unit 72, a transmission unit 74, and a display unit 76. These are implemented by controlling the hardware by the installed application software (application).

The defect information acquisition unit 52 acquires defect information based on the input of the occurrence of the defect. As in the example of FIG. 1, the input of the occurrence of a defect is performed by the operator 16 who operates the defect handling device 40 inputting through an input device such as a keyboard. It is also performed by inputting a warning signal or the like from a device that controls and manages the equipment. The defect information to be input includes the location where the defect occurred, the equipment where the defect occurred, the symptom of the defect, and the like. The defect information acquisition unit 52 stores the input information in a predetermined storage location, and causes each component unit to start processing.

The schedule information acquisition unit 54 acquires the schedule information of the worker 16 who is involved in the maintenance and management of the building 10. The schedule information is acquired with reference to the worker DB 44 managed by the schedule management device 86. When the worker 16 decides to deal with the problem, it is fed back to the schedule management device 86 and reflected in the worker DB 44.

The special tool information acquisition unit 56 acquires information on tools necessary for inspection, repair, and the like of equipment that has caused a defect, based on the defect information. The acquisition of the special tool information is performed by searching the history DB 46 managed by the work recording device 80 based on the defect information. Further, the special tool information acquisition unit 56 can acquire special tool information based on an input from an operator 16 or the like. As such an example, when the tool required for dealing with the defect is clear, the worker 16 who inputs the defect may also input the information of the special tool. In the building 10, the worker 16 does not take out the very versatile basic tool set from the tool storage 28 each time, but always carries it with him. Therefore, the basic tool set is set to be excluded from the tools for which the special tool information acquisition unit 56 acquires information.

The ELV operation information acquisition unit 58 acquires operation information of all elevators in the building 10. The building 10 is set so that information can be acquired from the ELV remote monitoring device 20b of the elevator 20 and all the elevators. Elevator operation information can be obtained by making inquiries to these devices or by acquiring information that is periodically output by these devices.

The worker selection unit 60 selects the worker 16 corresponding to the defect. The worker selection unit 60 is provided with an evaluation unit 62, and the evaluation unit 62 includes a tool carrying status acquisition unit 64 and a travel time calculation unit 66. The tool carrying status acquisition unit 64 acquires the worker 16 who carries the special tool based on the information of the special tool acquired by the special tool information acquisition unit 56 by referring to the tool DB 42. The movement time calculation unit 66 calculates the time for each worker 16 to move to the place where the problem occurs, based on the place where the problem occurs and the location of each worker 16. As for the whereabouts of each worker 16, the number of floors and the area on that floor are acquired based on the schedule information of the worker 16 acquired by the schedule information acquisition unit 54. Further, as the information on the number of floors and the area where the defect occurs, the defect information acquired by the defect information acquisition unit 52 is used. Further, the elevator operation information acquired by the ELV operation information acquisition unit 58 is referred to. Then, the travel time from the area where the person is located to the elevator, the waiting time and travel time of the elevator, and the travel time from the elevator to the area where the problem occurs are calculated, and the total time is estimated as the travel time. For movement of several floors above and below (for example, within the 3rd floor or within the 5th floor), it may be set to move by stairs instead of the elevator. Further, the movement time calculation unit 66 calculates the movement time for each worker 16 when he / she goes to the tool storage 28 to pick up the special tool and then heads to the place where the defect occurs, using the same method.

Based on these results, the evaluation unit 62 evaluates and ranks the preference of each worker 16 as a responder. In the evaluation, the time required for the worker 16 carrying the special tool to move to the defect occurrence location and the worker 16 not possessing the special tool go to the defect occurrence location after picking up the special tool in the tool storage. All the travel times are compared, and the ones with the shortest travel time are ranked higher. In addition, other viewpoints may be taken into consideration in the evaluation. For example, when the worker 16 is near the place where the problem occurs, it may be appropriate to first move the worker to the place where the problem occurs and then grasp the situation even if the special tool is not carried. Therefore, compared to the worker 16 who does not carry the special tool and can move to the place of occurrence within the first set time (for example, 5 minutes) and who carries the special tool. When the person can be reached earlier than the second set time (for example, 10 minutes), it is conceivable to give the person the highest priority.

The evaluation unit 62 selects the worker 16 having the highest priority as the worker 16 to be dealt with, based on the evaluation result. The selection result is displayed on the display unit 76. As reference information, the evaluation result may be displayed on the display unit 76 even for the worker 16 that was not selected. This information is useful information for the operator of the defect handling device 40 to determine whether or not to adopt the selection result.

The corresponding worker confirmation / change unit 68 processes whether or not to adopt the selection result of the worker selection unit 60. Specifically, when the operator of the defect handling device 40 does not perform any operation within a certain period of time (for example, within 10 seconds) after the selection result of the worker selection unit 60 is displayed on the display unit 76, or , When the operator performs an operation to confirm the selection result, the process of confirming the selection result is performed. In addition, if the operator starts input to set another person as the corresponding worker instead of the selection result within a certain period of time, waits for the substitute person to be input and sets as the corresponding worker. do.

The additional special tool information acquisition unit 70 receives the information of the special tool that is additionally required when the information of the additional required special tool is sent from the worker 16 who corresponds first. Further, the additional worker selection unit 72 selects a worker 16 who should carry an additional necessary special tool and head to the place of occurrence. The process is performed according to the process of the worker selection unit 60. Further, the selection result is confirmed or changed by the corresponding worker confirmation / change unit 68.

The transmission unit 74 transmits to the worker 16 who has been determined to respond through the communication function of the application. In the transmission, defect information, required special tool information, and elevator operation information of the elevator used for movement are also transmitted. Further, when the transmitted worker 16 responds that the consent has been given, the result is displayed on the display unit 76, the information is transmitted to the schedule information acquisition unit 54, and the schedule information acquisition unit 54 schedules. Have the management device 86 change the schedule information of the worker 16. In addition, when the transmitted worker 16 responds that he / she wants to make a change due to unacceptable circumstances, the result is displayed on the display unit and the information is transmitted to the worker selection unit 60 for work. The person selection unit 60 reselects the worker 16 to be dealt with.

The display unit 76 performs a process of displaying necessary information on the display. The display is performed by making a predetermined description in the window of the application. It also displays buttons and the like that accept input from the operator. In the display unit 76, the audio output through the speaker can also be used together.

Subsequently, other devices constituting a part of the defect handling system 50 will be described. The work recording device 80 is a device configured by using a PC or the like. Here, a history DB 46 for defect handling is constructed based on a report when the worker 16 responds to the defect, a daily report, or the like.

The history DB 46 may store only the records of the building 10, but may be constructed so as to be integrated with the records of other buildings having similar equipment. This is expected to improve the accuracy of the search in the special tool information acquisition unit 56.

The worker tool recording device 82 is a device configured by using a PC or the like. The worker tool recording device 82 includes a two-dimensional code reader 82a. The two-dimensional code reader 82a is installed in the tool storage 28. When taking out the special tool in the tool storage 28, the worker 16 reads the two-dimensional code corresponding to his / her name attached to the tool storage 28 with the two-dimensional code reader 82a, and then the special tool. Read the 2D code attached to. Further, the same operation is performed when returning the special tool to the tool storage 28. As a result, when which special tool was taken out by which worker 16 and when it was returned are recorded in the tool DB 42. The worker 16 can take out the special tool and register the return of the special tool by using the information terminal carried by the worker instead of the two-dimensional code reader 82a. In order to facilitate this operation, the application installed on the information terminal should be provided with a function to read the two-dimensional code and send information to the worker tool recording device 82 using the attached camera. You may do it.

The schedule management device 86 is a device that manages schedule information for performing maintenance management in the building 10. In maintenance management, schedule information about when the worker 16 goes to work and which work is to be performed at which place is set and stored in the worker DB 44. The worker 16 confirms this schedule information from an information terminal or the like carried by each worker and performs the work.

The ELV remote monitoring device 20b is a device connected by wire to the control board of the elevator 20. The ELV remote monitoring device 20b can input instructions for maintenance and inspection of the elevator 20 and output various information from the elevator 20 through the control board of the elevator 20. Further, the ELV remote monitoring device 20b is also connected to an automatic monitoring device for an elevator provided in a remote location and a management center. The elevator operation information output from the ELV remote monitoring device 20b includes information on the number of floors on which the elevator 20 car 20a is currently located, and moving information on whether the elevator 20 is ascending, descending, or stopped. Furthermore, stop schedule information on which floor is scheduled to stop by pressing a button in the elevator or a button on each floor, information on overcapacity forecast based on the current load weight, etc. (whether or not it is likely to ride) Etc. may be included.

Subsequently, specific examples of various information will be described with reference to FIGS. 5 to 8. 5 is a diagram illustrating the tool DB 42, FIG. 6 is an example of a worker DB 44, FIG. 7 is an example of a history DB 46, and FIG. 8 is an example of elevator operation information.

FIG. 5 schematically shows a tool shelf 28a provided in the tool storage 28. A plurality (1, 2, 3, ...) Of five special tools 18a, 18b, 18c, 18d, and 18e are stored in the tool rack, respectively. FIG. 5 shows a state in which a special tool 18 is taken out and put into a tool box of a worker 16. A two-dimensional code 19 is attached to the special tool 18. The operator 16 can register the information in the tool DB 42 by reading the two-dimensional code 19 with the two-dimensional code reader 82a at the time of taking out.

In the example of the tool DB 42 shown in FIG. 5, each column of the tool type, the tool number, the worker name, the item to be taken out, and the return time is provided as items. The tool type refers to different types of special tools 18a to 18e, and the tool number is an individual tool number in each of the special tools 18a to 18e. The worker name is the name of the worker 16. The take-out time and the return time are the times when the two-dimensional code is read by the two-dimensional code reader 82a at the time of taking out and returning.

In the illustrated example, Mr. C took out the tool number 2 of the special tool 18a at 8:56 on November 30, 2017 and returned it at 10:55 on the same day, and about the tool number 1 of the special tool 18b. It can also be seen that it was taken out at 8:56 and returned at 10:56. In addition, the tool number 1 of the special tool 18a and the tool number 1 of the special tool 18c that Mr. A took out at 9:02 on the same day have not been returned at this time, and Mr. B is carrying them. You can see that. The tool DB 42 is updated every time the information is rewritten.

In the example of the worker DB 44 shown in FIG. 6, a worker and a time column are provided as items. In the worker column, each name of the worker 16 is described. In addition, the time column shows the frames of 9 o'clock, 10 o'clock, 11 o'clock, and 12 o'clock. For example, among the workers 16, Mr. A is assigned an overhaul of the air conditioner A from 9:00 to 12:00 and a lunch break from 12:00 to 13:00. In addition, Mr. B is in charge of lighting inspection from 9:00 to 11:00, and after taking a lunch break from 11:00 to 12:00, it is scheduled to perform lighting inspection again from 12:00. For Mr. C, the water supply and drainage inspection is from 9:00 to 11:00, and the patrol monitoring time is from 11:00 to 13:00.

In FIG. 6, only the outline of the schedule is described, but in reality, details such as which equipment on which floor is to be inspected or which floor to which floor is to be patrol-monitored are set. , Described in the worker DB 44. Therefore, it is possible to estimate the whereabouts of each worker 16 with high accuracy based on this schedule information. Each worker 16 opens a detailed page of his / her schedule information in the application, confirms the content thereof, and is engaged in maintenance management work. The worker DB 44 is updated every time the schedule information is added or changed.

In the example of the history DB 46 shown in FIG. 7, each column of control number, date, outline, responder, required time, work place, required special tool, and details is provided. This history DB 46 integrates data not only for the building 10 but also for other buildings maintained and managed by the building management company to the extent that the confidentiality obligation is not violated.

In the illustrated example, the record of the air conditioning repair on November 29, 2017 is recorded as the control number 342. This was handled by Mr. F in about 90 minutes, and the work place was XX in the XX area on the 15th floor of the Z building, and special tools 1 and 3 were required. As for the details of the work, it is recorded that the repair of XX in the model number XX of XX company was done. Similarly, the water supply repair on the same day is recorded as control number 343. This is related to △△ in the △△ area on the 38th floor of the Y building, which Mr. G responded to in about 60 minutes, and repaired △△ in the model number △△ of △△ company using special tools 2 and 4. It is recorded that he went. The history DB 46 is digitized based on the report input to the work recording device 80 by each responder after the response. The history DB 46 is updated every time a new record is added or corrected.

FIG. 8 shows an example of elevator operation information. In the figure, columns for the position, ascending / descending direction, and planned stop floor of each elevator are provided. Here, as the elevator, only the A, B, and C units used by the worker 16 are shown, and the elevator used by the tenant is omitted. For Unit A, the car is currently on the 18th floor and is moving upward. Then, it is expected that the buttons in the elevator and the buttons on each floor will stop at the 19th floor, 20th floor, 21st floor, 22nd floor, 24th floor, and so on. As for Unit B, there is a car on the 40th floor and it is descending. In the future, it is expected to stop at the 39th floor, 38th floor, 36th floor, 35th floor, 33rd floor, and so on. Unit C is currently stopped with the car on the first floor. Elevator operation information is updated at short time intervals (eg, every 1 second, or every 5 seconds).

In the defect handling device 40, the responder is selected by utilizing the data as shown in FIGS. 5 to 8. This makes it possible to efficiently and quickly move the worker 16 carrying the required special tool 18 to the place where the defect occurs.

In the example shown above, it has been described that the target area is one large-scale building 10. However, the target area may be, for example, a plurality of buildings on the site. Further, the target area may be a vast facility or a large number of facilities located on a large land or a land separated from each other. When managing a large target area, it may be moved by using a vehicle (car, motorcycle, bicycle, etc.). In any case, if it takes a long time to move within the target area (for example, if the average moving time from the tool store to each location takes 5 minutes or more, or 10 minutes or more, or the farthest from the tool store). If it takes 10 minutes or more to move to the place, or 15 minutes or more, etc.), a significant improvement in efficiency can be expected by utilizing the defect handling device 40 in the same manner.

In the above embodiment, it is assumed that there is only one tool storage 28 near the central monitoring room 12. However, even when the tool storage 28 is provided at a plurality of locations in the target area, or when the tool storage 28 is provided in a vehicle used for movement, the defect handling device 40 can be used in the same manner. ..

10 Buildings, 12 Central Monitoring Room, 14 Central Monitoring Equipment, 16, 16a, 16b, 16c, 16d, 16e, 16f, 16g Workers, 18, 18a, 18b, 18c, 18d, 18e Special Tools, 19 2D Code, 20 elevators, 20a baskets, 20b ELV remote monitoring equipment, 22 air conditioning equipment, 24 water supply and drainage equipment, 26 electrical equipment, 28 tool storage, 28a tool rack, 30 employees, 32 equipment, 40 defect handling equipment, 42 tool DB, 44 work Person DB, 46 History DB, 48 Trajectory, 50 Defect response system, 52 Defect information acquisition unit, 54 Schedule information acquisition unit, 56 Special tool information acquisition unit, 58 ELV operation information acquisition unit, 60 Worker selection unit, 62 Evaluation unit , 64 Tool carrying status acquisition unit, 66 Movement time calculation unit, 68 Corresponding worker confirmation / change unit, 70 Additional special tool information acquisition unit, 72 Additional worker selection unit, 74 Transmission unit, 76 Display unit, 80 Work recording device , 82 Worker Tool Recorder, 82a 2D Code Reader, 86 Schedule Management Device.

Claims (6)

With regard to equipment defects that have occurred in the target area, defect information acquisition means for acquiring defect information including the location of occurrence, and
Special tool information acquisition means for acquiring information on special tools presumed to be necessary for dealing with the above-mentioned defects, and
Worker selection means for selecting a worker to be dealt with by evaluating the carrying status of the special tool and the ease of movement from the location to the location where the special tool is generated for a plurality of workers.
A means of communication to convey instructions for dealing with defects to workers who should be made to do the work,
Additional special tool information acquisition means to acquire additional special tool information about additional required tools from the corresponding worker, and
As an additional worker selection means for selecting a worker to be additionally dealt with by evaluating the mobile information of the additional special tool by a plurality of workers and the ease of movement from the location to the place of occurrence. ,
A defect handling system characterized by being equipped with. In the defect handling system according to claim 1,
The tool is equipped with readable identification information
When the tool is taken out from the tool storage place, the worker who takes out the tool and the worker who records the tool by reading the identification information are provided with a tool recording means.
The defect handling system, characterized in that the portable information of the special tool is information based on the record of the worker tool recording means. In the defect handling system according to claim 1,
Equipped with a schedule information acquisition means to acquire schedule information of multiple workers
A defect handling system characterized in that the whereabouts of the plurality of workers are determined based on the schedule information. In the defect handling system according to claim 1,
It has a database that stores information on problems that have occurred in the past and information on tools used to deal with them.
The defect handling system is characterized in that the special tool information acquisition means acquires information on the special tool by referring to the database. In the defect handling system according to claim 1,
Equipped with an operation information acquisition means to acquire the operation information of the elevator used to move the workers installed in the target area.
The worker selection means is a defect handling system characterized in that the ease of movement from the worker's location to the generation location is evaluated based on the operation information of the elevator. In the defect handling system according to claim 1 ,
Equipped with an operation information acquisition means to acquire the operation information of the elevator used to move the workers installed in the target area.
The transmission means is a defect handling system characterized in that it also transmits operation information of the elevator.

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