JP6973177B2 - Information processing system, usage information generation method, information processing device and program - Google Patents

Description

The present invention relates to an information processing system, a usage information generation method, an information processing device and a program.

Conventionally, an information processing system that acquires information from an image processing device in a customer environment and generates and outputs a report on the image processing device in the customer environment is known.

For example, a report generated in a service that comprehensively supports the construction of a suitable environment for image formation output may include information such as the number of executions of image formation output and the total cost. Depending on the service user who uses such a service, the organization may be large, such as a company with multiple bases, and it is required to generate a report for each management unit such as each base or department. (See, for example, Patent Document 1).

By the way, in a relatively large-scale organization such as a company having a plurality of bases, the base or department to which the image processing device and the user belong may be changed from a certain time due to an organizational change or the like. However, the conventional information processing system that generates and outputs a report on the image processing device in the customer environment does not consider the change of the image processing device and the user belonging to the base or department, and the user belonging to the base or department. In some cases, it was not possible to generate the correct report for each unit.

An embodiment of the present invention is an object of the present invention to provide an information processing system capable of generating usage information in consideration of changes in output devices and users belonging to a group.

In order to achieve the above-mentioned problems, claim 1 of the present application is an information processing system that generates usage information of output devices belonging to a group for each user belonging to the group, and the output device belongs to the information processing system. The device history information storage means for storing the device history information indicating the group and the affiliation period belonging to the group, the group to which the user belonged, and the affiliation period to which the user belonged to the group. A user history information storage means for storing the represented user history information, a usage record information storage means for storing usage record information regarding the usage record of the output device by the user, and the output device belonging to the group for a predetermined period. And, the affiliation period of the output device is extracted from the device history information storage means, and the user who belonged to the group in the predetermined period and the affiliation period of the user are extracted and in the predetermined period. It is characterized by having a processing means for generating usage amount information for each predetermined period from the usage record information of the output device by the user for each user belonging to the group.

According to the embodiment of the present invention, it is possible to generate usage information in consideration of changes in output devices and users belonging to the group.

It is a block diagram of an example of the information processing system which concerns on 1st Embodiment. It is a hardware block diagram of an example of a computer. It is a hardware block diagram of an example of an output device. It is a processing block diagram of an example of the counter storage server apparatus which concerns on this embodiment. It is a processing block diagram of an example of the analysis data storage server apparatus which concerns on this embodiment. It is a processing block diagram of an example of the Web server apparatus which concerns on this embodiment. It is a block diagram of an example of a counter setting. It is a block diagram of an example of daily data. It is a block diagram of an example of group information. It is a block diagram of an example of device information. It is a block diagram of an example of device history information. It is a block diagram of an example of user information. It is a block diagram of an example of user history information. It is a block diagram of an example of monthly data. It is an example flowchart which showed the procedure of a counter accumulation process. It is an image diagram of an example of a device group selection screen. It is an image diagram of an example of a user group selection screen. It is an example flowchart which showed the procedure of a counter analysis process. It is a figure of an example explaining the OLAP cube. It is a sequence diagram of an example which showed the procedure of a Web page display process. It is a screen image diagram of an example of the top page. It is an example diagram explaining the monthly data for each user when the group to which an output device belongs changes. It is a graph which shows the unsuitable monthly data and the appropriate monthly data in the case shown in FIG. 22. It is an example diagram explaining the monthly data for each user when the group to which a user belongs changes. It is a graph which shows the unsuitable monthly data and the appropriate monthly data in the case shown in FIG. 24.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
[First Embodiment]
<System configuration>
FIG. 1 is a configuration diagram of an example of an information processing system according to the first embodiment. In the information processing system 1 of FIG. 1, the customer environment and the service providing environment are connected via a network 50 such as the Internet. Customers are customers of services provided by the service provision environment, including organizations such as companies, organizations, educational institutions, government agencies and departments. In the customer environment, one or more output devices 10, a client terminal 12, an intermediary device 14, and a firewall 16 are connected via a network 60 such as a LAN. Further, in the service providing environment, the counter storage server device 20, the analysis data storage server device 30, and the Web server device 40 are connected to the network 50.

The output device 10 includes an image forming device such as a laser printer or a multifunction printer, a projector, an electronic blackboard, a video conferencing device, a camera, an industrial or household device having a communication function, and a medical device having a communication function. Equipment etc. In addition to the above-mentioned devices, the output device 10 includes a device capable of collecting usage information including a counter value.

The client terminal 12 is an information processing device such as a smartphone, a mobile phone, a tablet PC, a desktop PC, or a notebook PC used by a user. The client terminal 12 is equipped with an application having a screen display function such as a Web browser. The application is not limited to the Web browser as long as it has a function of displaying the data received from the Web server device 40 on the screen.

Further, the intermediary machine 14 collects information (counter value) indicating the usage record of the output device 10 from the output device 10 and collectively transmits the information (counter value) to the counter storage server device 20. The output device 10 may transmit the counter value to the counter storage server device 20 by itself without going through the intermediary device 14. The information processing system 1 may not have the intermediary machine 14.

The information indicating the usage record transmitted by the output device 10 to the counter storage server device 20 includes the information corresponding to the data item shown in FIG. 7 and the information corresponding to the counter value item shown in FIG. Is included. The information corresponding to the data item shown in FIG. 7 and the information corresponding to the counter value item shown in FIG. 8 are examples, and include information corresponding to other items. May be good.

The counter storage server device 20 stores the counter value of the output device 10 received from the customer environment in the OLTP (online transaction processing) table as described later. For example, daily data of the counter value of the output device 10 is accumulated in the OLTP table. The analysis data storage server device 30 uses the OLTP table of the counter storage server device 20 to create an OLAP (online analysis processing) cube described later. For example, in the OLAP cube, monthly data generated based on the closing date is accumulated from the daily data accumulated in the OLTP table.

Further, the Web server device 40 acquires daily data and monthly data for each group using the output device 10 from the OLTP table of the counter storage server device 20 or the OLAP cube of the analysis data storage server device 30. Further, the Web server device 40 acquires date / time data and monthly data for each user belonging to the group and each output device 10 belonging to the group. The Web server device 40 creates screen data for displaying daily data and monthly data on the client terminal 12, and transmits the screen data to the client terminal 12.

The configuration of the information processing system 1 shown in FIG. 1 is an example, and one or more server devices (proxy server, gateway server, etc.) are interposed between the customer environment and the counter storage server device 20. May be good. Further, the client terminal 12 may be outside the customer environment, and may be connected to, for example, the network 50. The counter storage server device 20, the analysis data storage server device 30, and the Web server device 40 of FIG. 1 may be integrated into one information processing device, or may be distributed to a plurality of information processing devices. You may.

For example, a part or all of the functions of the counter storage server device 20 may be provided in the analysis data storage server device 30, the Web server device 40, or another server device. A part or all of the functions of the analysis data storage server device 30 may be provided in the counter storage server device 20, the Web server device 40, or another server device. Further, a part or all of the functions of the Web server device 40 may be provided in the counter storage server device 20, the analysis data storage server device 30, or another server device.

As described above, in the information processing system 1 according to the present embodiment, the daily data of the output device 10 is collected in the counter storage server device 20. The analysis data storage server device 30 acquires daily data from the counter storage server device 20, and creates monthly data for each group, user, or output device 10 in consideration of the user history information and device history information described later. .. Then, the Web server device 40 creates a Web page including monthly data for each group, user, or output device 10 as information, and displays the Web page on the Web browser mounted on the client terminal 12.

In the information processing system 1 of FIG. 1, the counter storage server device 20, the analysis data storage server device 30, and the Web server device 40 are connected to a network 50 such as the Internet outside the customer environment. In other words, the information processing system 1 of FIG. 1 is an example in which the counter storage server device 20, the analysis data storage server device 30, and the Web server device 40 are provided in a so-called cloud environment. The counter storage server device 20, the analysis data storage server device 30, and the Web server device 40 may be provided inside the customer environment (on-premises environment).

<Hardware configuration>
"Computer"
The client terminal 12 of FIG. 1 is realized by, for example, a computer having a hardware configuration shown in FIG. Further, one or more information processing devices that realize the counter storage server device 20, the analysis data storage server device 30, and the Web server device 40 are also realized by the computer having the hardware configuration shown in FIG.

FIG. 2 is a hardware configuration diagram of an example of a computer. The computer 500 of FIG. 2 includes an input device 501, a display device 502, an external I / F 503, a RAM 504, a ROM 505, a CPU 506, a communication I / F 507, an HDD 508, and the like, each of which is connected to each other by a bus B. The input device 501 and the display device 502 may be connected and used when necessary.

The input device 501 includes a keyboard, a mouse, a touch panel, and the like, and is used for the user to input each operation signal. The display device 502 includes a display and the like, and displays the processing result by the computer 500.

The communication I / F 507 is an interface for connecting the computer 500 to various networks. As a result, the computer 500 can perform data communication via the communication I / F 507.

Further, the HDD 508 is an example of a non-volatile storage device that stores programs and data. The stored programs and data include an OS, which is basic software that controls the entire computer 500, and application software (hereinafter, simply referred to as an application) that provides various functions on the OS. The computer 500 may use a drive device (for example, a solid state drive: SSD) that uses a flash memory as a storage medium instead of the HDD 508.

The external I / F 503 is an interface with an external device. The external device includes a recording medium 503a and the like. As a result, the computer 500 can read and / or write to the recording medium 503a via the external I / F 503. The recording medium 503a includes a flexible disk, a CD, a DVD, an SD memory card, a USB memory, and the like.

The ROM 505 is an example of a non-volatile semiconductor memory (storage device) capable of holding programs and data even when the power is turned off. The ROM 505 stores programs and data such as BIOS, OS settings, and network settings that are executed when the computer 500 is started. The RAM 504 is an example of a volatile semiconductor memory (storage device) that temporarily holds programs and data.

The CPU 506 is an arithmetic unit that realizes control and functions of the entire computer 500 by reading a program or data from a storage device such as a ROM 505 or an HDD 508 onto the RAM 504 and executing processing.

The client terminal 12, the counter storage server device 20, the analysis data storage server device 30, and the Web server device 40 can realize various processes as described later by, for example, the hardware configuration of the computer 500 shown in FIG.

<< Output device >>
In the case of a multifunction device, the output device 10 of FIG. 1 is realized by, for example, a computer having a hardware configuration as shown in FIG. FIG. 3 is a hardware configuration diagram of an example of an output device. The output device 10 shown in FIG. 3 includes a controller 601, an operation panel 602, an external I / F 603, a communication I / F 604, a printer 605, a scanner 606, an IC card reader 607, and the like.

The controller 601 includes a CPU 611, a RAM 612, a ROM 613, an NVRAM 614, an HDD 615, and the like. The ROM 613 stores various programs and data. The RAM 612 temporarily holds programs and data. NVRAM 614 stores, for example, setting information and the like. Further, the HDD 615 stores various programs and data.

The CPU 611 reads programs, data, setting information, etc. from the ROM 613, NVRAM 614, HDD 615, etc. onto the RAM 612, and executes processing to realize control and functions of the entire output device 10.

The operation panel 602 includes an input unit for receiving input from the user and a display unit for displaying. The external I / F 603 is an interface with an external device. The external device includes a recording medium 603a and the like. As a result, the output device 10 can read and / or write to the recording medium 603a via the external I / F 603. The recording medium 603a includes an IC card, a flexible disk, a CD, a DVD, an SD memory card, a USB memory, a SIM card, and the like.

The communication I / F 604 is an interface for connecting the output device 10 to the network 60. As a result, the output device 10 can perform data communication via the communication I / F 604. The printer 605 is a printing device for printing print data on an object to be delivered. For example, the object to be transported is not limited to paper such as paper, coated paper, cardboard, OHP, plastic film, prepreg, and copper foil. The scanner 606 is a reading device for reading image data (electronic data) from a document. Note that FIG. 3 shows only an example when the output device 10 is a multifunction device, and when the output device 10 is not a multifunction device as described above, it is not always necessary to include the printer 605 and the scanner 606. Further, it may have hardware other than those shown in FIG. 3, such as a camera, a lamp light source, and a touch panel.

The output device 10 obtains the counter value and the user ID by associating the user ID directly or indirectly specified based on the user ID input at the time of login or the information acquired via the IC card reader 607 with the counter value. Information on the usage record associated with can be transmitted to the counter storage server device 20. Further, the user ID may be specified by referring to the user ID included in the job data to be printed. Further, the method of specifying these user IDs is an example, and the user ID may be specified by another method.

<Software configuration>
<< Counter storage server device >>
The counter storage server device 20 according to the present embodiment is realized by, for example, the processing block shown in FIG. FIG. 4 is a processing block diagram of an example of the counter storage server device according to the present embodiment. The counter storage server device 20 realizes a processing block as shown in FIG. 4 by executing a program.

The counter storage server device 20 of FIG. 4 realizes a communication unit 21, a counter setting storage unit 22, a counter storage processing unit 23, a counter storage unit 24, and a counter provision processing unit 25. The communication unit 21 performs data communication with the outside.

The counter setting storage unit 22 stores the counter settings described later. The counter setting is information necessary for accumulating the counter value in the counter accumulating processing unit 23. The counter storage processing unit 23 stores the counter value received by the communication unit 21 and the daily data described later created based on the counter setting in the counter storage unit 24. The counter storage unit 24 stores daily data.

The counter providing processing unit 25 provides the daily data stored in the counter storage unit 24 to the analysis data storage server device 30 by the communication unit 21 in response to the request from the analysis data storage server device 30. Further, the counter providing processing unit 25 provides the daily data stored in the counter storage unit 24 to the Web server device 40 by the communication unit 21 in response to the request from the Web server device 40.

<< Analysis data storage server device >>
The analysis data storage server device 30 according to the present embodiment is realized by, for example, the processing block shown in FIG. FIG. 5 is a processing block diagram of an example of the analysis data storage server device according to the present embodiment. The analysis data storage server device 30 realizes a processing block as shown in FIG. 5 by executing a program.

The analysis data storage server device 30 of FIG. 5 realizes a communication unit 31, an analysis setting storage unit 32, a counter analysis processing unit 33, an analysis data storage unit 34, and an analysis data provision processing unit 35. The communication unit 31 performs data communication with the outside.

The analysis setting storage unit 32 stores the analysis settings described later. The analysis setting is information necessary for the counter analysis processing unit 33 to reconstruct and save the daily data in a form suitable for analysis (year / month, group, user, monthly data for each counter type, etc.). .. The analysis setting includes, for example, group information, user information, device information, user history information, device history information, and the like, which will be described later.

The counter analysis processing unit 33 reconstructs the daily data received by the communication unit 31 into monthly data according to conditions suitable for analysis (year / month, group, user, counter type, etc.) based on the analysis settings. And store it in the analysis data storage unit 34. The analysis data storage unit 34 stores monthly data for each condition. Further, in response to a request from the Web server device 40, the analysis data providing processing unit 35 provides the Web server device 40 with monthly data for each condition stored in the analysis data storage unit 34 by the communication unit 31.

<< Web server device >>
The Web server device 40 according to the present embodiment is realized by, for example, the processing block shown in FIG. FIG. 6 is a processing block diagram of an example of the Web server device according to the present embodiment. The Web server device 40 realizes a processing block as shown in FIG. 6 by executing a program. The Web server device 40 realizes a communication unit 41, an authentication unit 42, a Web page creation unit 43, a counter acquisition processing unit 44, and an analysis data acquisition processing unit 45. The communication unit 41 performs data communication with the outside.

The authentication unit 42 authenticates the user who operates the client terminal 12. User authentication can be performed, for example, by determining whether or not the authentication information received by the communication unit 41 (for example, a combination of a user ID and a password) matches the authentication information registered in advance in the Web server device 40. Authentication may be performed by an authentication method other than this method. The user authentication information registered in advance may be registered in a database external to the Web server device 40. The web page creation unit 43 is mounted on the client terminal 12 by creating a web page based on a request from the client terminal 12 received by the communication unit 41 and transmitting the web page to the client terminal 12 by the communication unit 41. Display a web page on a web browser. Further, if the Web page creation unit 43 requires daily data or monthly data for each condition, which will be described later, the Web page creation unit 43 requests the counter acquisition processing unit 44 or the analysis data acquisition processing unit 45 to acquire the data. do.

The counter acquisition processing unit 44 acquires the daily data requested from the Web page creation unit 43 from the counter storage server device 20 by the communication unit 41, and provides the daily data to the Web page creation unit 43. Further, the analysis data acquisition processing unit 45 acquires the monthly data for each condition requested from the Web page creation unit 43 by receiving it from the analysis data storage server device 30 by the communication unit 41, and provides it to the Web page creation unit 43. do.

《Counter setting》
FIG. 7 is a configuration diagram of an example of counter setting. The counter setting has a device ID, a user ID, a MAC address, and a daily data ID as items. The device ID is an example of identification information that uniquely identifies the output device 10. The user ID is an example of identification information that uniquely identifies a user. The MAC address is an example of identification information for uniquely identifying the output device 10 on the communication network. Further, the daily data ID is an example of identification information for uniquely identifying the daily data of the output device 10 specified by the device ID and the MAC address and the user specified by the user ID. The device ID is a concept including an IP address, a MAC address, a serial number, and the like. The device ID also includes an ID number recorded on a recording medium connected to the output device 10.

FIG. 8 is a block diagram of an example of daily data. The daily data has a daily data ID, a date, and various counter values as items. The daily data ID is an example of identification information that uniquely identifies the daily data. The date is the day on which various counter values of the daily data are counted. Various counter values are daily counter values, and are different types of counter values such as total counter values (total value), function of output device 10, color (color, monochrome, etc.), paper size, and the like. ..

FIG. 9 is a block diagram of an example of group information. The group information has a group ID, a group name, an address, a telephone number, an e-mail address, and a closing date as items. The group ID is an example of identification information for identifying a group. A group indicates an organization composed of predetermined units, and includes companies, groups, departments, and the like. The group name is the name of the group. The address, phone number, email address and deadline are the group's address, phone number, email address and deadline. The closing date is the reference date for creating monthly data from daily data. As the e-mail address, the e-mail address of the user or administrator belonging to the group may be registered. Further, the group ID is a concept including the group name. The group ID may be represented by any of numbers, letters, and symbols, or may be represented by a combination thereof.
FIG. 10 is a block diagram of an example of device information. The device information includes a device ID, a group ID, a MAC address, a daily data ID, and a monthly data ID as items. The device information associates the device ID, the group ID, and the MAC address with the group and the output device 10 used by the group (belonging to the group).

Further, in the device information, the group and the daily data and the monthly data of the group are associated with each other by associating the group ID with the daily data ID and the monthly data ID. Further, the device information associates the device ID and MAC address with the daily data ID and the monthly data ID, thereby associating the output device 10 with the daily data and the monthly data of the output device 10.

FIG. 11 is a configuration diagram of an example of device history information. The device history information has a device ID, an update date, and a group ID as items. The device history information is information representing the transition of the group to which the output device 10 identified by the device ID belongs. The update date represents the date when the group to which the output device 10 belongs has changed. The analysis data storage server device 30 extracts one or more records from the device history information of FIG. 11 using the device ID as a key, so that the group ID of the group to which the output device 10 belongs and the output device to that group It is possible to determine the period to which 10 belonged.

FIG. 12 is a block diagram of an example of user information. The user information has a user ID and a group ID as items. The user information associates a group with a user belonging to the group by associating the user ID with the group ID.

FIG. 13 is a configuration diagram of an example of user history information. The user history information has a user ID, an update date, and a group ID as items. The user history information is information representing the transition of the group to which the user identified by the user ID belongs. The update date represents the date when the group to which the user belongs has changed. The analysis data storage server device 30 extracts one or more records from the user history information in FIG. 13 using the user ID as a key, so that the group ID of the group to which the user belonged and the user belongs to the group. You can judge how long it was.

FIG. 14 is a block diagram of an example of monthly data. The monthly data has a monthly data ID, a year and month, and various counter values as items. The monthly data ID is an example of identification information that uniquely identifies the monthly data. The year and month represent the month in which various counter values of the monthly data are counted. The various counter values are monthly counter values, and are different types of counter values such as total, function, color, and paper size.

<Processing>
<< Counter accumulation processing >>
The counter storage server device 20 of the information processing system 1 according to the present embodiment performs counter storage processing by, for example, the procedure shown in FIG. FIG. 15 is an example flowchart showing the procedure of the counter accumulation process.

The counter storage processing unit 23 of the counter storage server device 20 waits in step S11 until it receives the counter value associated with the device ID or MAC address and the user ID from the output device 10 or the intermediary device 14 in the customer environment. .. When the counter storage processing unit 23 receives the device ID or MAC address and the counter value associated with the user ID, the process proceeds to step S12, and the counter setting storage unit uses the device ID or MAC address and the user ID as keys. The record of the counter setting of FIG. 7 is read from 22.

Proceeding to step S13, the counter storage processing unit 23 stores the daily data record created by adding the daily data ID to the received counter value to the counter storage unit 24 based on the counter setting record read in step S12. Remember.

<< Equipment group selection process >>
The Web server device 40 of the information processing system 1 according to the present embodiment displays, for example, the device group selection screen 1000 as shown in FIG. 16 on the client terminal 12, and accepts the user to select the group to which the output device 10 belongs. For example, the device group selection screen 1000 of FIG. 16 shows an example in which the output devices 10 of the device IDs “AAAA”, “BBBB”, and “CCCC” belong to the group “General Affairs Department 1G”. Further, the device group selection screen 1000 of FIG. 16 shows an example in which the output device 10 of the device ID “DDDD” belongs to the group “Intellectual Property Department 1G”.

The user can change the group to which the output device 10 corresponding to the device ID belongs by, for example, dragging and dropping the device ID displayed on the device group selection screen 1000 of FIG. By changing the group to which the output device 10 belongs on the device group selection screen 1000 of FIG. 16, the group ID associated with the device ID of the output device 10 is changed and the update date is recorded, so that the device of FIG. 10 is recorded. The information and the device history information of FIG. 11 are updated.

The groups may be layered as shown on the device group selection screen 1000. In this case, the group information shown in FIG. 9 may be managed in association with the group ID of the parent group or the child group. Further, in the device information shown in FIG. 10 and the device history information shown in FIG. 11, a plurality of group IDs may be associated and managed.

<< User group selection process >>
The Web server device 40 of the information processing system 1 according to the present embodiment displays the user group selection screen 1010 as shown in FIG. 17, on the client terminal 12, and accepts the selection of the group to which the user belongs. For example, the user group selection screen 1010 of FIG. 17 shows an example in which users with user IDs “A0001”, “B0001”, and “E0001” belong to the group “General Affairs Department 1G”. Further, the user group selection screen 1010 of FIG. 17 shows an example in which a user with a user ID “C0001” belongs to the group “Intellectual Property Department 1G”.

The user can change the group to which the user belongs corresponding to the user ID by, for example, dragging and dropping the user ID displayed on the user group selection screen 1010 of FIG. By changing the group to which the user belongs on the user group selection screen 1010 of FIG. 17, the group ID associated with the user ID of the user is changed and the update date is recorded, so that the user information of FIG. 12 and the user information of FIG. 13 are recorded. User history information is updated.

The groups may be hierarchized as shown in the user group selection screen 1010. In this case, the group information shown in FIG. 9 may be managed in association with the group ID of the parent group or the child group. Further, in the user information shown in FIG. 12 and the user history information shown in FIG. 13, a plurality of group IDs may be associated and managed.

<< Counter analysis processing >>
The analysis data storage server device 30 of the information processing system 1 according to the present embodiment performs counter analysis processing by, for example, the procedure shown in FIG. FIG. 18 is an example flowchart showing the procedure of the counter analysis process.

Proceeding to step S21, the counter analysis processing unit 33 of the analysis data storage server device 30 refers to the group information of FIG. 9 included in the analysis setting, and the group whose closing date has passed based on the current date and time and the closing date included in the group information. Group ID is determined and extracted. Here, monthly data of the group from which the group ID is extracted is created in step S22 or later.

In step S22, the counter analysis processing unit 33 refers to the update date and group ID of the device history information in FIG. 11 and the update date and group ID of the user history information in FIG. 13, and in step S21 during the monthly data creation period. The device ID of the output device 10 and the user ID of the user who belonged to the group of the extracted group ID, and the affiliation period thereof are extracted. In the process of step S22, for example, even if the output device 10 and the user whose affiliation was changed during the monthly data creation period are included, the output device 10 and the user belong to the group based on the update date. You can judge the period of affiliation.

Proceeding to step S23, the counter analysis processing unit 33 considers the output device 10 and the affiliation period to which the user belonged to the group, and stores the daily data of the output device 10 and the user who belonged to the group to the counter storage server. Obtained by requesting to device 20. Specifically, the communication unit 31 requests the daily data included in the affiliation period extracted in step S22, which is the date and time data corresponding to the device ID of the output device 10 and the user ID of the user extracted in step S22. Send by. The counter storage server device 20 transmits the daily data stored in the counter storage unit 24 from the communication unit 31 to the analysis data storage server device 30 by the counter providing processing unit 25 in response to the request received by the communication unit 21. offer. Then, the process proceeds to step S24, and the counter analysis processing unit 33 creates the monthly data shown in FIG. 14 from the daily data acquired from the counter storage server device 20, and stores the monthly data in the analysis data storage unit 34.

In the flowchart of FIG. 18, if the closing date of the group has passed, an example of creating monthly data from daily data is shown, but the present invention is not limited to this. For example, the counter analysis processing unit 33 may create monthly data from the daily data at the timing when the monthly data is requested by the Web server device 40. Further, the counter analysis processing unit 33 may create weekly data, quarterly data, or annual data instead of the monthly data.

From the daily data acquired in step S24, the counter analysis processing unit 33, as shown in FIG. 19, for example, as monthly data for each condition suitable for analysis (by year / month, by group, by user, by counter type, etc.). Create an OLAP cube 1001. FIG. 19 is an example diagram illustrating an OLAP cube.

FIG. 19A is a block diagram of monthly data of an example of the OLAP cube 1001 created based on the acquired daily data. In the OLAP cube 1001 of FIG. 19A, a group name, a year and month, a device, a user, and a counter type are set as conditions. The OLAP cube 1001 of FIG. 19A shows that the counter value can be analyzed by year / month, by group name, and by counter type, for example, as shown in FIG. 19B. In FIG. 19B, the OLAP cube 1001 is added in the direction of the year / month (time) axis each time the closing date of the group elapses. For example, when it is desired to acquire monthly data corresponding to a specified group and year / month, the group name can be specified from the group information shown in FIG. 9 if the group ID and year / month can be specified. Monthly data of the group name and the specified year and month can be extracted from the OLAP cube 1001 and acquired. The group ID may be set as a condition of the OLAP cube 1001 instead of the group name.

Although the OLAP1001 cube is shown as an example of the data structure of the database, it may be managed by a database having a data structure of another format.

<< Web page display processing >>
The information processing system 1 according to the present embodiment performs Web page display processing according to the procedure shown in FIG. 20, for example. FIG. 20 is an example sequence diagram showing a procedure of Web page display processing.

In step S31, a user such as an administrator of the customer environment operates the client terminal 12 and transmits a login request to the Web server device 40. The Web server device 40 stores and manages the user ID and the group ID of the group to which the user belongs as user information in association with each other. Proceeding to step S32, the authentication unit 42 of the Web server device 40 authenticates the user who requested the login based on the user's authentication information included in the login request received by the communication unit 41. FIG. 20 shows an example of successful authentication. If the authentication fails, the processing after step S33 is not performed.

Proceeding to step S33, the analysis data acquisition processing unit 45 of the Web server device 40 identifies the group ID associated with the user ID of the user who succeeded in login authentication, and the monthly associated with the specified group ID. Data is acquired from the analysis data storage server device 30. Specifically, the group ID associated with the user ID of the logged-in user is specified, and the monthly data request associated with the specified group ID is transmitted by the communication unit 41 to the analysis data storage server device 30. Then, the communication unit 41 receives the monthly data transmitted from the analysis data storage server device 30 in response to the request.

Proceeding to step S34, the Web page creation unit 43 of the Web server device 40 creates the screen data of the top page 1100, which will be described later, including the monthly data acquired by receiving from the analysis data storage server device 30. Proceeding to step S35, the Web server device 40 transmits the screen data of the top page 1100 to the client terminal 12 by the communication unit 41. The Web browser of the client terminal 12 that has received the screen data in step S36 displays, for example, the top page 1100 shown in FIG.

FIG. 21 is a screen image diagram of an example of the top page. By pressing the report button 1101 on the top page 1100, the user can display the condition selection screen for selecting the condition of the monthly data. By selecting conditions such as group ID, user ID, and device ID from the condition selection screen, the user causes the Web browser of the client terminal 12 to display the monthly data for each selected condition.

For example, as described above, the monthly data for each user of the group displayed on the Web browser of the client terminal 12 has been moved from the output device 10 moved to the selected group from another group, and moved from the selected group to another group. The output device 10, the user who has moved from another group to the selected group, or the user who has moved from the selected group to another group is taken into consideration.

FIG. 22 is an example diagram illustrating monthly data for each user when the group to which the output device belongs changes. The group of the output device 10 can be changed by the device group selection screen 1000 shown in FIG. FIG. 22 shows an example in which the output device 10 that belonged to the “Intellectual Property Department 1G”, which is an example of the group, changed its affiliation to the “General Affairs Department 1G” from June 2016. An example is shown in which the user's affiliation has not changed. In the case shown in FIG. 22, simply by associating the counter value with the device ID, the counter value of the user who remains in the "IP unit 1G" is the "general affairs department 1G" as shown in FIG. 23 (A). Recorded as a counter value and creates inappropriate monthly data.

FIG. 23 is a graph showing inappropriate monthly data and appropriate monthly data in the case shown in FIG. 22. Since FIG. 23A does not consider that the affiliation of the user has not changed, the counter value after the affiliation of the output device 10 is changed is output instead of the "IP unit 1G" to which the user belongs. It is erroneously displayed as a counter value in the "general affairs department 1G" to which the device 10 belongs.

On the other hand, since FIG. 23 (B) considers that the affiliation of the user has not changed, the counter value after the affiliation of the output device 10 is changed is also the "general affairs department 1G" to which the output device 10 belongs. It is correctly displayed as a counter value in the "Intellectual Property Department 1G" to which the user belongs.

FIG. 24 is an example diagram illustrating monthly data for each user when the group to which the user belongs changes. The user group can be changed by the user group selection screen 1010 shown in FIG. FIG. 24 shows an example in which a user who belonged to "Intellectual Property Department 1G", which is an example of a group, changed his affiliation to "General Affairs Department 1G" from June 2016. An example is shown in which the affiliation of the output device 10 has not been changed. In the case shown in FIG. 24, simply by associating the counter value with the device ID, the counter value of the user whose affiliation has changed to "General Affairs Department 1G" is "Intellectual Property Department 1G" as shown in FIG. 25 (A). Recorded as a counter value and creates inappropriate monthly data.

FIG. 25 is a graph showing inappropriate monthly data and appropriate monthly data in the case shown in FIG. 24. Since FIG. 25A does not consider that the user's affiliation has changed, the counter value after the user's affiliation is changed is not the "general affairs department 1G" to which the user belongs, but the output device 10. It is erroneously displayed as a counter value in the "Intellectual Property Department 1G" to which the company belongs.

On the other hand, since FIG. 25 (B) considers that the user's affiliation has changed, the counter value after the user's affiliation is changed is not the "IP unit 1G" to which the output device 10 belongs. It is correctly displayed as a counter value in the "general affairs department 1G" to which the user belongs.

In the present embodiment, the transition of the group to which the output device 10 belongs is stored by the device history information of FIG. 11, and the transition of the group to which the user belongs is stored by the user history information of FIG. , As shown in FIGS. 23 (B) and 25 (B), correct monthly data can be created. Further, by storing the monthly data in the OLAP cube 1001 as shown in FIG. 19, the correct monthly data can be created as shown in FIGS. 23 (B) and 25 (B).

Since the movement between the output device 10 and the user's group is taken into consideration, the counter value is correctly recorded in the group to which the user belongs in FIGS. 23 (B) and 25 (B). As described above, even if the user uses the output devices 10 belonging to various groups, the counter value can be correctly recorded in the group to which the user belongs in the present embodiment.

As described above, according to the information processing system 1 according to the present embodiment, it is possible to report the usage record of the output device 10 belonging to the group and the output device 10 in consideration of the change of the user to the user in the customer environment.

The present invention is not limited to the above-described embodiment disclosed specifically, and various modifications and modifications can be made without departing from the scope of claims. The counter value is an example of usage information described in the claims. The usage amount information includes the time when the output device 10 is used, the amount and number of data of the image captured by the output device 10, the communication data amount of the output device 10, the time when the output device 10 outputs the data, and the data to be output. The amount is also included. It goes without saying that the information processing system 1 described in this embodiment is an example, and there are various system configuration examples depending on the intended use and purpose.

1 Information processing system 10 Output equipment 12 Client terminal 14 Mediator 16 Firewall 20 Counter storage server device 21 Communication section 22 Counter setting storage section 23 Counter storage processing section 24 Counter storage section 25 Counter provision processing section 30 Analytical data storage server device 31 Communication unit 32 Analysis setting storage unit 33 Counter analysis processing unit 34 Analytical data storage unit 35 Analysis data provision processing unit 40 Web server device 41 Communication unit 42 Authentication unit 43 Web page creation unit 44 Counter acquisition processing unit 45 Analysis data acquisition processing unit 50 , 60 Network 1000 Device group selection screen 1001 OLAP cube 1010 User group selection screen 1100 Top page 1101 Report button

Japanese Patent No. 5853993

Claims (10)

An information processing system that generates usage information for output devices belonging to a group for each user belonging to the group.
The device history information storage means for storing the device history information representing the group to which the output device belonged and the affiliation period to which the output device belonged, and
A user history information storage means for storing user history information representing the group to which the user belonged and the affiliation period to which the user belonged, and
A usage record information storage means for storing usage record information regarding the usage record of the output device by the user, and
The output device that belonged to the group during a predetermined period, the user who belonged to the group during the predetermined period, and the user who belonged to the group during the predetermined period while extracting the affiliation period of the output device from the device history information storage means. A processing means for extracting the user's affiliation period and generating usage amount information for each predetermined period from the usage record information of the output device by the user in the predetermined period for each user belonging to the group.
An information processing system characterized by having. Receives a request to acquire usage information of the output device that specifies the group and the user from a client terminal operated by the user, and usage information of the output device for each predetermined period corresponding to the designated group and the user. The information processing system according to claim 1, further comprising a screen data creating means for generating screen data to be displayed on the client terminal and transmitting the information to the client terminal. Further, the usage information storage means for storing the usage information of the output device generated by the processing means in association with the group and the user for each predetermined period is provided.
When the processing means receives a request for acquisition of usage information of the output device designating the group and the user from the client terminal, the processing means is stored in association with the group and the user for each predetermined period. Screen data for acquiring usage information of the output device from the usage information storage means and displaying the usage information of the output device for each predetermined period corresponding to the designated group and the user on the client terminal. The information processing system according to claim 2, wherein the information processing system is generated. The third aspect of claim 3, wherein the usage information storage means stores usage information of the output device for each predetermined period in association with the group and the user by using an OLAP (Online Analytical Processing) cube. Information processing system. The usage record information storage means stores daily counter values that increase due to the use of the output device as usage record information of the output device.
The information processing system according to any one of claims 1 to 4, wherein the processing means generates a weekly, monthly or annual counter value from the daily counter value in the predetermined period. By an output device that transmits usage record information related to usage record and an information processing device that receives the usage record information of the output device belonging to the group and generates usage information of the output device for each user belonging to the group. An information processing system that has an executable program and
The device history information storage means for storing the device history information representing the group to which the output device belonged and the affiliation period to which the output device belonged, and
A user history information storage means for storing user history information representing the group to which the user belonged and the affiliation period to which the user belonged, and
A usage record information storage means for storing the usage record information of the output device by the user, and a usage record information storage means.
The output device that belonged to the group during a predetermined period, the user who belonged to the group during the predetermined period, and the user who belonged to the group during the predetermined period while extracting the affiliation period of the output device from the device history information storage means. A processing means for extracting the user's affiliation period and generating usage amount information for each predetermined period from the usage record information of the output device by the user in the predetermined period for each user belonging to the group.
An information processing system characterized by having. It is a usage information generation method executed by an information processing system that generates usage information of output devices belonging to a group for each user belonging to the group.
A device history information storage step for storing device history information representing the group to which the output device belonged and the period of affiliation to which the output device belonged in the device history information storage unit, and
A user history information storage step for storing user history information representing the group to which the user belonged and the affiliation period to which the user belonged, and
A usage record information storage step for storing usage record information regarding the usage record of the output device by the user in the usage record information storage unit, and
The output device that belonged to the group during a predetermined period, the user who belonged to the group during the predetermined period, and the user who belonged to the group during the predetermined period while extracting the affiliation period of the output device from the device history information storage unit. A processing step of extracting the user's affiliation period and generating usage amount information for each predetermined period from the usage record information of the output device by the user in the predetermined period for each user belonging to the group.
A usage information generation method characterized by having. An information processing device that generates usage information for output devices belonging to a group for each user belonging to the group.
The device history information storage means for storing the device history information representing the group to which the output device belonged and the affiliation period to which the output device belonged, and
A user history information storage means for storing user history information representing the group to which the user belonged and the affiliation period to which the user belonged, and
A usage record information storage means for storing usage record information regarding the usage record of the output device by the user, and
The output device that belonged to the group during a predetermined period, the user who belonged to the group during the predetermined period, and the user who belonged to the group during the predetermined period while extracting the affiliation period of the output device from the device history information storage means. A processing means for extracting the user's affiliation period and generating usage amount information for each predetermined period from the usage record information of the output device by the user in the predetermined period for each user belonging to the group.
An information processing device characterized by having. It is a usage information generation method executed by an information processing device that generates usage information of output devices belonging to a group for each user belonging to the group.
A device history information storage step for storing device history information representing the group to which the output device belonged and the period of affiliation to which the output device belonged in the device history information storage unit, and
A user history information storage step for storing user history information representing the group to which the user belonged and the affiliation period to which the user belonged, and
A usage record information storage step for storing usage record information regarding the usage record of the output device by the user in the usage record information storage unit, and
The output device that belonged to the group during a predetermined period, the user who belonged to the group during the predetermined period, and the user who belonged to the group during the predetermined period while extracting the affiliation period of the output device from the device history information storage unit. A processing step of extracting the user's affiliation period and generating usage amount information for each predetermined period from the usage record information of the output device by the user in the predetermined period for each user belonging to the group.
A usage information generation method characterized by having. An information processing device that generates usage information for output devices belonging to a group for each user belonging to the group.
A device history information storage means for storing device history information indicating the group to which the output device belongs and the period of affiliation to which the output device belonged.
A user history information storage means for storing user history information representing the group to which the user belonged and the affiliation period to which the user belonged.
A usage record information storage means for storing usage record information regarding the usage record of the output device by the user,
The output device that belonged to the group during a predetermined period, the user who belonged to the group during the predetermined period, and the user who belonged to the group during the predetermined period while extracting the affiliation period of the output device from the device history information storage means. A processing means that extracts the user's affiliation period and generates usage amount information for each predetermined period from the usage record information of the output device by the user in the predetermined period for each user belonging to the group.
A program to function as.

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