JP6964841B1 - Order management device, order management program, and order management method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an order management device, an order management program and an order management method for reducing a congestion situation at the time of receiving a take-out product. SOLUTION: An order management device 1 that can communicate with a terminal device used by a user and manages an order for a take-out product is a storage unit 2 that stores order information regarding an order for the product and an estimated time of receipt. , When an operation to specify a product is received from the terminal device, adjustment is made with the adjustment unit 3 that adjusts the receipt time or time of the product based on the number of order information having the scheduled receipt time included in the predetermined time range. A display control unit 4 for displaying the received reception time or time on the screen of the terminal device is provided. [Selection diagram] Fig. 1

Description

The present invention relates to an order management device, an order management program, and an order management method.

In the past, eating and drinking was mainly done in stores, but due to the spread of the new coronavirus infection, opportunities to eat at home etc. are increasing before eating out. Due to such changes in social conditions, so-called take-out services, in which customers receive and take home food and drink ordered by customers, are attracting attention again.

For example, as a first technique, there is a technique for the purpose of taking measures against a user who does not appear without a cancellation notice without impairing the convenience of the user in the order management system (for example, Patent Document 1). In the first technology, in the order management system that manages the waiting list of users in the facility, the reception terminal that accepts the registration of the waiting list in the facility and the order management server that manages the waiting list registered via the reception terminal. The reception terminal is provided with a payment information reception unit that accepts registration of payment method information as well as waiting registration, and the order management server determines whether or not payment is completed based on the payment method information. If it is determined that the payment has been completed, it will be added to the waiting list as a waiting list that has been settled. It is provided with a waiting registration processing unit to be added to the waiting list.

The second technology is to allow the orderer to go to the store at the right time to eliminate the inconvenience of having to wait for a long time at the store or not being able to receive the product in a fresh state. (For example, Patent Document 2). In the second technology, a product that transmits a product provision management device that sends a receipt guide to the mobile terminal to urge the orderer to go to a designated delivery place and receive the product in response to an order placed by the orderer on the mobile terminal. The provision management device has an order information acquisition unit that acquires order information regarding the order contents of the product, a position information acquisition unit that acquires the position information regarding the position of the orderer, and a product preparation time required for product preparation based on the order information. The product preparation time calculation unit that calculates the product preparation time, the travel time calculation unit that calculates the travel time required for the orderer to move to the delivery location based on the location information, and the receipt to the mobile terminal based on the product preparation time and the travel time. It is provided with a product provision control unit that controls the transmission of information.

As a third technique, there is a technique that makes it possible to place an order for providing a service to a store in which the waiting time at the store is suppressed (for example, Patent Document 3).

Patent No. 6637152 Japanese Unexamined Patent Publication No. 2016-170494 Japanese Unexamined Patent Publication No. 2016-071441

In the take-out type service, if it takes time to deliver food and drink ordered by a plurality of customers in the store, the customer may flood the delivery port of the store and cause congestion. Then, if the customers are crowded or close to each other in the limited closed space of the store, it is not possible to take a social distance, and such a situation is not preferable from the viewpoint of avoiding so-called three-cs.

Therefore, the present invention provides a technique for reducing the congestion situation at the time of receiving a take-out product.

In one embodiment of the present invention, the order management device that can communicate with the terminal device used by the user and manages the order of the product for take-out is the order related to the order of the product and the scheduled pick-up time or the scheduled pick-up time. When the storage unit for storing information and the operation of designating the product are received from the terminal device, the unprocessed order included in the nth (n: integer) time zone including the scheduled receipt time or the scheduled receipt time. An adjustment unit that adjusts the scheduled receipt time or the scheduled receipt time of the product based on the number of pieces of information, and a display control unit that displays the adjusted scheduled receipt time or the adjusted scheduled receipt time on the screen of the terminal device. When the number of unprocessed orders included in the nth time zone including the scheduled receipt time or the scheduled receipt time of the ordered product is equal to or greater than the first threshold value, the adjusting unit includes the nth time zone. It is determined whether or not the number of unprocessed orders included in the n + 1 time zone, which is the next time zone, is less than the second threshold value, and the number of unprocessed orders included in the n + 1 time zone is determined. If it is less than the second threshold, the time from the time when the order is received to the end time of the n + 1 time zone is set as the adjusted scheduled receipt time, or the end time of the n + 1 time zone is set. It is characterized in that it is set as the adjusted scheduled receipt time.

The adjustment unit, unordered number of unprocessed included in the time zone of the first n + 1 is included in the case of more than the second threshold value, the time period of the n + 2 is the next time zone time zone of the first n + 1 order number of processing determines whether less than the second threshold value, if the order number of the unprocessed included in the time band of the m (m ≧ n) is less than the second threshold value, the order Turkey set as interest scheduled time setting or the time of the end of the time period of the m-th was the adjustment to the amount of time until the time of the end of the time period of the m-th from time as receiving the scheduled time was the adjustment that has been received It is characterized by.

The storage unit further includes the shortest provision time that can be provided after receiving the order for the product, the number of items that can be ordered during the shortest provision time, or the number of cases that the product can be provided per unit time. When the adjustment unit receives the operation of designating the product from the terminal device, the number of cases including the scheduled receipt time within the shortest provision time from the time when the order is received is stored in the reception condition information. When the number of orders can be ordered in the shortest provision time or more, the number of orders included in the predetermined time zone next to the time zone of the shortest provision time is measured, and the number of orders exceeds the predetermined number. If the number of orders does not exceed the predetermined number, the time from the time when the order is received to the end time of the next predetermined time zone is set as the adjusted scheduled receipt time. And.

The storage unit further includes the shortest provision time that can be provided after receiving the order for the product, the number of items that can be ordered during the shortest provision time, or the number of cases that the product can be provided per unit time. When the adjustment unit receives the operation of designating the product from the terminal device, the reception condition information is stored, and when the operation of designating the product is received from the terminal device, the scheduled receipt time is traced back from the desired receipt time specified by the user and within the shortest provision time. When the number of orders including the above is equal to or greater than the number of orders that can be ordered in the shortest provision time, the number of orders whose scheduled receipt time is included in the predetermined time zone next to the desired receipt time is measured, and the number of orders is the predetermined number. If the number of orders does not exceed the predetermined number, the time at the end of the next predetermined time zone is set as the adjusted scheduled receipt time.

The order management program according to another embodiment of the present invention is an operation of designating a product from the terminal device to the order management device that can communicate with the terminal device used by the user and manages the order of the product for take-out. If the accepted among the order information stored in the storage unit that stores the order information about an order and receive scheduled time or receive scheduled time of the product, the n (that includes the receiving scheduled time or the reception scheduled time Based on the number of unprocessed order information included in the time zone (n: integer), the scheduled pick-up time or the scheduled pick-up time of the product is adjusted, and the adjusted scheduled pick-up time or the adjusted scheduled pick-up time is set as described above. The number of unprocessed orders included in the nth time zone including the scheduled receipt time or the scheduled receipt time of the ordered product in the adjustment of the scheduled receipt time or the scheduled receipt time displayed on the screen of the terminal device is displayed. When it is equal to or higher than the first threshold value, it is determined whether or not the number of unprocessed orders included in the n + 1 time zone, which is the time zone next to the nth time zone, is smaller than the second threshold value, and the n + 1 is determined. When the number of unprocessed orders included in the time zone is less than the second threshold value, the scheduled receipt time adjusted by adjusting the time from the time when the order is received to the end time of the n + 1 time zone or The process of setting the end time of the n + 1 time zone as the adjusted scheduled receipt time is executed.

In the order management method according to another embodiment of the present invention, an operation in which an order management device that can communicate with a terminal device used by a user and manages an order for a take-out product specifies a product from the terminal device. When the item is received, the nth (n :) including the scheduled receipt time or the scheduled receipt time among the order information stored in the storage unit that stores the order information regarding the order and the scheduled receipt time or the scheduled receipt time of the product. Based on the number of unprocessed order information included in the time zone (integer), the scheduled pick-up time or the scheduled pick-up time of the product is adjusted, and the adjusted scheduled pick-up time or the adjusted pick-up time is set to the terminal device. In the adjustment of the receipt time or time of the product, the number of unprocessed orders included in the nth time zone including the scheduled receipt time or the scheduled receipt time of the ordered product is equal to or greater than the first threshold value. If, it is determined whether or not the number of unprocessed orders included in the n + 1 time zone, which is the time zone next to the nth time zone, is less than the second threshold value, and the n + 1 time zone is set. When the number of unprocessed orders included is less than the second threshold value, the time from the time when the order is received to the end time of the n + 1 time zone is adjusted to the scheduled receipt time or the n + 1 time. It is characterized in that the time at the end of the time zone is set as the adjusted scheduled receipt time.

According to the present invention, it is possible to reduce the congestion situation at the time of receiving the take-out product.

It is a figure explaining the outline of the order management apparatus in embodiment of this invention. It is a figure which shows an example of the whole structure of the order management system in this embodiment. It is a functional block diagram of the order management system in this embodiment. It is a figure which shows an example of the data structure of the database managed by the order management server 12 in this embodiment. It is a figure which shows the display example of the website of the store in this embodiment. It is a figure which shows an example of the order acceptance top screen in this embodiment. It is a figure which shows an example of the product selection screen in this embodiment. It is a figure which shows an example of the cart confirmation screen in this embodiment. It is a figure which shows an example of the receiving time setting screen in this embodiment. It is a sequence diagram at the time of menu information registration in this embodiment. It is a sequence diagram at the time of ordering the food and drink to take out in this embodiment. It is a flowchart (the 1) which shows the detail of the receiving time adjustment process (S23) in this embodiment. It is a flowchart (the 2) which shows the detail of the receiving time adjustment process (S23) in this embodiment. It is a figure which shows the detailed flowchart of the "order now" receipt time calculation process (S31, S39) in this embodiment. It is a figure which shows the detailed flowchart of "order by time designation" receipt time calculation processing (S32, S40) in this embodiment. This is an example of a block diagram of a hardware environment of a computer that executes a program in this embodiment.

FIG. 1 is a diagram illustrating an outline of an order management device according to an embodiment of the present invention. The order management device 1 can communicate with the terminal device 5 used by the user, and manages orders for take-out products. The order management device 1 includes a storage unit 2, an adjustment unit 3, and a display control unit 4. As an example of the terminal device 5, a user terminal 15 described later can be mentioned.

The storage unit 2 stores order information regarding the order of the product and the scheduled receipt time. An example of the storage unit 2 is a storage unit 31, which will be described later. As an example of the order information, the order information included in the order management DB 34 described later can be mentioned.

When the adjustment unit 3 receives the operation of designating the product from the terminal device, the adjustment unit 3 adjusts the product receipt time or time based on the number of order information having the scheduled receipt time included in the predetermined time range. An example of the coordinating unit 3 is an order management unit 26, which will be described later.

The display control unit 4 displays the adjusted receiving time or time on the screen of the terminal device 5. An example of the display control unit 4 is the display control unit 25, which will be described later.

With such a configuration, it is possible to reduce the congestion situation at the time of receiving the take-out product.

When the number of unprocessed orders included in the nth (n: integer) time zone including the receipt time or the receipt time of the ordered product is equal to or greater than the first threshold value, the adjustment unit 3 sets the nth time zone. It is determined whether or not the number of unprocessed orders included in the n + 1 time zone, which is the next time zone, is less than the second threshold value. When the number of unprocessed orders included in the n + 1 time zone is equal to or greater than the second threshold value, the adjusting unit 3 sets the unprocessed orders included in the n + 2 time zone, which is the time zone next to the n + 1 time zone. It is determined whether or not the number of cases is less than the second threshold value. When the number of unprocessed orders included in the m (m ≧ n) time zone is less than the second threshold value, the adjusting unit 3 sets the time from the time when the order is received to the end time of the mth time zone. The time until is set as the receiving time or the time at the end of the mth time zone is set as the receiving time.

With this configuration, it is possible to present to the orderer the shortest non-congested time or time from the time when the order is received or the desired time to receive the order, so that the congestion situation at the time of receiving the take-out product can be reduced. be able to.

The storage unit 2 further includes reception condition information including the shortest provision time that can be provided in the shortest time after receiving an order for the product, the number of items that can be ordered in the shortest provision time, or the number of cases that the product can be provided per unit time. Can be stored.

With this configuration, the receipt time or time of the product can be adjusted based on the reception condition information and the number of order information having the scheduled receipt time included in the predetermined range.

When the coordinating unit 3 receives the operation of designating the product from the terminal device 5, the number of cases including the scheduled receipt time within the shortest provision time from the time when the order is received is equal to or more than the number of cases that can be ordered in the shortest provision time. In this case, the number of orders included in the predetermined time zone next to the time zone in which the scheduled receipt time is the shortest provision time is measured, it is determined whether the number of orders exceeds the predetermined number, and the number of orders does not exceed the predetermined number. , The time from the time when the order is received to the time at the end of the next predetermined time zone is set as the receiving time.

With this configuration, if the order is crowded within the shortest serving time from the current time, the earliest non-crowded time can be presented. As a result, it is possible to reduce the congestion situation at the time of receiving the take-out product.

When the adjustment unit 3 receives the operation of specifying the product from the terminal device, the number of cases including the scheduled receipt time within the shortest provision time can be ordered in the shortest provision time retroactively from the desired receipt time specified by the user. If the number of orders is greater than or equal to the number, the number of orders included in the predetermined time zone following the desired time of receipt is measured, it is determined whether the number of orders exceeds the predetermined number, and the number of orders does not exceed the predetermined number. In this case, the time at the end of the next predetermined time zone is set as the receiving time.

With this configuration, when the order is crowded around the time specified by the user as the desired pick-up time, the earliest non-crowded time can be presented. The time obtained by adding a predetermined time to the desired receiving time can be presented as the receiving time. As a result, it is possible to reduce the congestion situation at the time of receiving the take-out product.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.

FIG. 2 is a diagram showing an example of the overall configuration of the order management system according to the present embodiment. The order management system 11 includes an order management server device (hereinafter referred to as "order management server") 12, a Web server device (hereinafter referred to as "Web server") 13, a store terminal 14, a user terminal 15, and communication. Includes network 16. The order management server 12, the Web server 13, the store terminal 14, and the user terminal 15 are connected by a communication network 16 so that they can communicate with each other.

The Web server 13 is, for example, a server device that provides a company-owned Web site on which store information is posted. There is one or more Web servers 13. The Web server 13 may be a physical server or a virtual server. A link to an ordering screen for ordering a product managed by the order management server 12 is set in the website, and when a user who browses the website clicks the link, the user clicks the link. You will be guided to the order screen provided by the order management server 12.

The order management server 12 is a server device that accepts orders related to stores of members of the order management system 11 and manages the received orders. When the user who browses the website on the Web server 13 clicks the link, the order management server 12 causes the user terminal 15 used by the user to display the order screen.

The store terminal 14 is an information processing terminal device used in a store, and may be, for example, a personal computer, a tablet computer, a smartphone, or the like. In the store terminal 14, for example, a store clerk accesses the company-owned Web server 13 to update and manage the company's website, or accesses the order management server 12 to register and order a menu to be ordered. It is used to confirm and so on.

In the present embodiment, as an example, it is assumed that the store terminal 14 is a store terminal introduced by a certain store, and the Web server on which the website of the store is installed is the Web server 13.

The user terminal 15 is, for example, an information communication terminal having a communication function owned or occupied by the user, and includes, for example, a personal computer (PC), a smartphone, a tablet computer, and the like. In this embodiment, a smartphone is used as an example of the user terminal 15.

Although only one store terminal 14 is shown in FIG. 2 for convenience, there may be a plurality of store terminals 14 in one store, and one or more store terminals 14 in each of the plurality of stores. There may be.

FIG. 3 is a functional block diagram of the order management system according to the present embodiment. In the present embodiment, as an example, it is assumed that the user accesses the Web server 13 using the user terminal 15 and browses the website of the target store.

The Web server 13 includes a display control unit 41, a link destination transition unit 42, and a storage unit 43. The storage unit 43 stores the store website data 44. The display control unit 41 and the link destination transition unit 42 are functions realized by the control unit (not shown) in the Web server 13 executing a predetermined program.

The display control unit 41 reads the website data 44 from the storage unit 43 in response to the access from the user terminal 15, and displays the page of the store website on the screen of the user terminal 15.

When the link information set on the page of the website is tapped or the like via the user terminal 15, the link destination transition unit 42 displays the screen displayed on the user terminal 15 on the order management server 12 which is the link destination. The screen transitions to the ordering screen generated by.

The order management server 12 includes a control unit 21 and a storage unit 31. The storage unit 31 stores a menu management database (hereinafter, the database is referred to as “DB”) 32, a reception condition DB 33, an order management DB 34, a customer management DB 35, and a payment management DB 36.

The menu management DB 32 is a database that stores menus of food and drink to be taken out for each store. The reception condition DB 33 is a database that stores setting information such as conditions on the store side regarding takeout, such as a time zone in which takeout is possible and a time in which delivery is possible, for each store. The order management DB 34 is a database that manages received orders for each store. The payment management DB 36 is a database that manages payment for orders for each store.

The control unit 21 functions as a menu registration unit 22, a reception condition setting unit 23, an acquisition unit 24, a display control unit 25, and an order management unit 26 by reading and executing the program of the present embodiment from the storage unit 31. ..

The menu registration unit 22 registers the menu information of the food and drink to be taken out at the store, which is acquired by the acquisition unit 24 and is input from the store terminal 14, in the menu management DB 32. The menu registration unit 22 can also update or delete the menu information registered in the menu management DB 32 according to the operation from the store terminal 14.

The reception condition setting unit 23 registers the reception condition information regarding the order reception at the store, which is acquired by the acquisition unit 24 and is input from the store terminal 14, in the reception condition DB 33. The reception condition setting unit 23 can also update or delete the reception condition information registered in the reception condition DB 33 according to the operation from the store terminal 14.

The acquisition unit 24 acquires a request from the outside. For example, the acquisition unit 24 acquires a screen transition request transmitted from the Web server 13 based on the link information, or acquires a request or data for an operation from the store terminal 14 or the user terminal 15.

The display control unit 25 generates a screen image to be output to the screen of the store terminal 14 or the user terminal 15 and outputs the screen image to the screen of the store terminal 14 or the user terminal 15. In the present embodiment, the display control unit 25 controls the display of a screen (order screen) for ordering the food and drink to be taken out as a product acquired by the acquisition unit 24, for example.

The order management unit 26 manages take-out order information received from the order screen. More specifically, the order management unit 26 registers the take-out order information received from the order screen in response to the operation from the user terminal 15 in the order management DB 34. In addition, the order management unit 26 can update or delete the order information stored in the order management DB 34 in response to the input from the store terminal 14.

In addition, the order management unit 26 registers the contact information (customer information) of the orderer (user) received together with the order information in the customer management DB 35. The order management unit 26 can also update or delete the customer information stored in the customer management DB 35 in response to the input from the store terminal 14.

Further, the order management unit 26 registers the payment information related to the order in the payment management DB 36. The order management unit 26 can also update or delete the order information stored in the payment management DB 36 in response to the input from the store terminal 14.

FIG. 4 is a diagram showing an example of the data structure of the database managed by the order management server 12 in the present embodiment. 4A shows the data structure of the menu management DB 32, FIG. 4B shows the data structure of the reception condition DB 33, FIG. 4C shows the data structure of the order management DB 34, and FIG. 4D shows the data structure of the order management DB 34. Shows the data structure of the customer management DB 35, and FIG. 4 (E) shows the data structure of the payment management DB 36.

The menu management DB 32 includes data items such as "store ID", "product ID", "category", "product name", and "image data". In the item "store ID", identification information (store ID) for identifying the store is stored. In the item "product ID", identification information for identifying a product (food or drink, etc.) to be taken out is stored. The item "category" stores the category of the product. The name of the product is stored in the item "product name". In the item "image data", the photo data of the product or the location information of the photo data is stored.

The reception condition DB 33 stores data items such as "store ID", "online reception time", "receipt time", "minimum provision time (minutes)", "orderable quantity", and "waiting time for large orders". include. In the item "store ID", identification information (store ID) for identifying the store is stored. The item "Online reception time" stores the time that can be ordered online. In the item "receivable time", the receivable time of the ordered food and drink is stored. The "minimum provision time (minutes)" stores the shortest time (waiting time) from the confirmation of the order to the provision (delivery) of the ordered product. In the item "Number of orders that can be ordered", the number of items that can be ordered within the shortest provision time (minutes) is stored. In the item "waiting time due to large-scale order", the waiting time added to the order received in excess of the number of orders that can be received is stored.

The order management DB 34 includes data items such as "store ID", "order ID", "order date and time", "order type", "order details", "scheduled delivery time", "cancellation", and "delivery completed". .. In the item "store ID", identification information (store ID) for identifying the store is stored. Identification information (order ID) for identifying order information is set in the item "order ID". In the item "order date and time", the date and time (order date and time) when the order is confirmed is stored. In the item "order type", whether the method of providing the ordered product is take-out (take-out) or eating and drinking (in-eat) in the store is stored. In the item "order details", the product ID of the ordered product is stored. In the item "scheduled delivery time", the scheduled delivery time of the ordered product is stored. In the item "cancel", flag information (0: no cancellation (default), 1: with cancellation) indicating whether or not the order information has been canceled is stored. In the item "delivery completed", "0" is stored when the delivery of the ordered product to the customer is not completed, and "1" is stored when the delivery is completed.

The customer management DB 35 includes data items such as "store ID", "order ID", "name", "telephone number", and "e-mail address". In the item "store ID", identification information (store ID) for identifying the store is stored. In the item "order ID", identification information (order ID) for identifying order information is stored. The name of the orderer is stored in the item "name". In the item "telephone number", the telephone number of the orderer is stored. The orderer's e-mail address is stored in the item "e-mail address".

The payment management DB 36 includes data items such as "store ID", "order ID", "settlement date and time", "payment method", and "amount". In the item "store ID", identification information (store ID) for identifying the store is stored. In the item "order ID", identification information (order ID) for identifying order information is stored. The date and time when the settlement is completed is stored in the item "Settlement date and time". The item "payment method" stores, for example, payment at a store or payment by credit card. The item "amount" stores the settlement amount or the planned settlement amount.

In the following, the information registered in the menu management DB 32 is referred to as menu information, the information registered in the reception condition DB 33 is referred to as reception condition information, the information registered in the order management DB 34 is referred to as order information, and the information registered in the customer management DB 35 is referred to. Is called customer information, and the information registered in the payment management DB 36 is called payment information.

FIG. 5 is a diagram showing a display example of a store website according to the present embodiment. FIG. 5 is an example of a screen displayed when the user accesses the website of the store using the user terminal 15. For example, the name 52 of the store name "ABC" is displayed on the top page 51 of the website. Below that, a "book takeout" button 53 is displayed. In the "Reserve takeout" button 53, link destination information to the ordering screen, which is the transition destination of the screen, is embedded. When the user operates the user terminal 15 and taps the "reserve takeout" button 53, the user transitions to the order screen (order reception top screen in FIG. 6).

FIG. 6 is a diagram showing an example of an order reception top screen according to the present embodiment. The order reception top screen 61 includes a store name display field 62, a take-out order button 63, a same-day order reception time display field 64, a receivable time display field 65, a shortest completion time display field 66, and a store holiday display field 67.

In the store name display field 62, the store name of the operator of the transition source website is displayed. When the take-out order button 63 is tapped, the screen of FIG. 7 is displayed. The order reception time of the day is displayed in the order reception time display field 64 of the day. In the receivable time display column 65, the receivable time of the take-out product on the day is displayed. In the shortest completion time display column 66, the time from ordering the take-out product to completion is displayed. In the store holiday display column 67, the store holiday of the store is displayed.

FIG. 7 is a diagram showing an example of a product selection screen in the present embodiment. The product selection screen 71 has a store name display field 72, a category selection button 73, a product image display field 74 (74a, 74b, ...), a product addition button 75 (75a, 75b, ...), and a product deletion button 76. (76a, 76b, ...), The total amount display field 77, and the "confirm cart" button 78 are included.

In the store name display field 72, the store name of the operator of the transition source website is displayed. When the category selection button 73 is selected (tapped), images of one or more products corresponding to the tapped category are displayed in the product image display fields 74 (74a, 74b, ...).

In the product image display field 74 (74a, 74b, ...), Images of products belonging to the category selected by the category selection button 73 are displayed. By tapping the product addition button 75 (75a, 75b, ...), The product displayed in the product image display field 74 (74a, 74b, ...) Can be added to the cart. Here, the cart represents an electronic space in which the product added by the product addition button 75 (75a, 75b, ...) For the user to purchase is temporarily stored until the payment is completed. When you tap the product delete button 76 (76a, 76b, ...), you can delete the product displayed in the product image display field 74 (74a, 74b, ...) and added to the cart. Can be done.

In the total amount display column 77, the total amount of the products added to the cart is displayed. When the "confirm cart" button 78 is tapped, the screen transitions to the screen shown in FIG. 8 and the products added in the cart can be confirmed.

FIG. 8 is a diagram showing an example of a cart confirmation screen according to the present embodiment. The cart confirmation screen 81 includes a store name display field 82, a list of products in the cart 83, a “back” button 84, and a “forward” button 85.

In the store name display field 82, the store name of the operator of the transition source website is displayed. In the product list 83 in the cart, the details of the products added to the cart, the subtotal, the consumption tax, and the total amount are displayed. Tap the "Back" button 84 to return to the product selection screen 71 (FIG. 7). Tap the "Forward" button 85 to move to the screen shown in FIG.

FIG. 9 is a diagram showing an example of the receiving time setting screen in the present embodiment. The pick-up time setting screen 91 includes a store name display field 92, a pick-up time setting field 93, a name input field 97, a telephone number input field 98, an E-mail address input field 99, a "back" button 100, and a "forward" 101. ..

In the store name display column 92, the store name of the operator of the transition source website is displayed. In the receiving time setting field 93, either "order now" 94 or "order by time" 95 can be selected. When "Order Now" 94 is selected, the time (minutes) set in the "minimum offer time (minutes)" of the reception condition DB33 has elapsed after the order is confirmed, or the time set in the "shortest offer time (minutes)". It is possible to wish to receive the ordered product after the lapse of time obtained by adding the predetermined time to (minutes). When "Order by time designation" 95 is selected, it is possible to request receipt of the ordered product at the time set in the designated time input field 96.

The name of the orderer can be entered in the name input field 97. The telephone number of the orderer can be input in the telephone number input field 98. The orderer's e-mail address can be entered in the E-mail address input field 99.

Tap the "Back" button 100 to return to the cart confirmation screen 81 (FIG. 8). When "Forward" 101 is tapped, a payment screen (not shown) is displayed, and then the order is completed.

FIG. 10 is a sequence diagram at the time of menu information registration in the present embodiment. The store clerk accesses the order management server 12 via the communication network 16 using the store terminal 14, and logs in to the order management server 12 using the store ID and password (S1). When the login is successful, the order management server 12 displays an input form for registering reception condition information and an input form for registering menu information on the screen of the store terminal 14 (S2).

The store clerk inputs the menu information and the reception condition information into the input form using the store terminal 14, and confirms the registration (S3). Then, the order management server 12 registers the menu information and the reception condition information in the menu management DB 32 and the reception condition DB 33, respectively. When the registration process is completed, the order management server 12 notifies the store terminal 14 of the registration completion (S5).

FIG. 11 is a sequence diagram at the time of ordering food and drink to be taken out in the present embodiment. The user uses the user terminal 15 to access the Web server 13 on which the Web site operated by a certain store is installed via the communication network 16 (S11).

Then, the Web server 13 displays the Web site on the screen of the user terminal 15 (for example, FIG. 5) (S12). The user taps the "reserve takeout" button 53 provided on the website (S13). Link information (location information of the transition destination page) and the store ID of the store are set in the "reserve takeout" button 53. The Web server 13 requests the order management server 12 for a screen transition based on the link information, and delivers the store ID to the order management server 12 (S14).

Upon receiving the screen transition request, the order management server 12 acquires the reception condition information corresponding to the store ID from the reception condition DB 33 (S15). The order management server 12 displays the order reception top screen 61 (FIG. 6) on the user terminal 15 based on the reception condition information (S16). The user taps the take-out order button 63 on the order reception top screen 61 (S17).

The order management server 12 acquires menu information from the menu management DB 32 based on the store ID (S18). The order management server 12 displays the product selection screen 71 (FIG. 7) on the user terminal 15 based on the acquired menu information (S19).

The user operates the user terminal 15 to select a product to be ordered on the product selection screen 71 and add it to the cart. When the product selection is completed, the user operates the user terminal 15 and taps the "check cart" button 78 (S20).

The order management server 12 receives the tap of the "cart confirmation" button 78 and displays the cart confirmation screen 81 (FIG. 8) on the user terminal 15 (S21). The user operates the user terminal 15, confirms the contents of the cart on the cart confirmation screen 81, and taps the "forward" button 85 (S22).

Upon receiving the tap of the "forward" button 85, the order management server 12 performs the receiving time adjustment process (S23), and displays the receiving time setting screen 91 (FIG. 9) on the user terminal 15 (S24). The processing of the receiving time adjustment processing (S23) will be described later. The user operates the user terminal 15 to set the receiving time on the receiving time setting screen 91, and taps the "forward" button 101 (S25).

The order management server 12 receives the tap of the "forward" button 101 and displays the payment screen (not shown) on the user terminal 15 (S26). The user operates the user terminal 15 to select a payment method such as payment at a store or a credit card on the payment screen, and when the payment method is decided, tap the confirmation button (S27).

Upon receiving the tap of the confirmation button, the order management server 12 registers the input information in the order management DB 34, the customer management DB 35, and the payment management DB 36 (S28). That is, the contents of the cart confirmation screen 81 and the information regarding the receiving time set on the receiving time setting screen 91 are registered in the order management DB 34. Further, the order management server 12 registers the customer information input on the receipt time setting screen 91 in the customer management DB 35. Further, the order management server 12 registers the payment information input on the payment screen in the payment management DB 36.

When the registration of the input information in the order management DB 34, the customer management DB 35, and the payment management DB 36 is completed, the order management server 12 notifies the user terminal 15 that the order has been completed (S29).

On the store side, when the receipt of the ordered product is completed, the store staff operates the store terminal 14 to update the item "order completed" in the order management DB 34 to "1 (order completed)". do.

12A and 12B are flowcharts showing the details of the receiving time adjustment process (S23) in the present embodiment. The order management server 12 executes the "order now" receipt time calculation process (S31). The "Order Now" receipt time calculation process calculates the default time for the "Order Now" receipt time. The details of the "order now" receipt time calculation process will be described later.

Next, the order management server 12 executes the "order by time designation" receipt time calculation process (S32). The default time of the "order by time" receipt time is calculated by the "order by time" receipt time calculation process. The details of the "order by time" receipt time calculation process will be described later.

The order management server 12 displays the "order now" receipt time and the "order by time" receipt time on the receipt time setting screen 91, respectively, and enables the "order now" receipt time by default (S33). ..

The order management server 12 determines whether or not "order by specifying a time" is selected on the receiving time setting screen 91 by the operation of the user terminal 15 by the user (S34). When "Order by time" is selected (YES in S34), the order management server 12 enables "Order by time" 95 and disables "Order now" 94 on the receipt time setting screen 91. .. The order management server 12 acquires the default or the time set by the user in the designated time input field 96 of the receipt time setting screen 91 as the “order by time designation” receipt time (S36). If "Order by time" is not selected (NO in S34), the process proceeds to S37.

The order management server 12 determines whether or not the "forward" button 101 is tapped by the operation of the user terminal 15 by the user (S37). When the "forward" button 101 is not tapped (NO in S37), the order management server 12 determines whether or not the "back" button 100 has been tapped (S48). If the "Back" button 100 is not tapped (NO in S48), the process returns to S34. When the "back" button 100 is tapped (YES in S48), the order management server 12 closes the receipt time setting screen 91, redisplays the cart confirmation screen 81 (S49), and ends this flow.

When the "Forward" button 101 is tapped (YES in S37), the order management server 12 is selected from the "Order now" receiving time and the "Order by time" receiving time (valid one). ) Is stored in the work area (S38).

The order management server 12 executes the “order now” receipt time calculation process and the “time-specified order” receipt time calculation process (S39, S40). The "order now" receipt time calculation process and the "order by time specified" receipt time calculation process are the same as the processes of S31 and S32, respectively, and these processes will be described later.

The order management server 12 determines whether or not the time or time stored in the work area is the same as the time or time calculated in S40 or S41 (S41). Specifically, when the content stored in the work area is the "order now" receiving time, the order management server 12 sets the reception time as the time calculated in the "order now" receiving time calculation process (S39). Determine if they are the same. Further, when the content stored in the work area is the "order by time designation" receipt time, the order management server 12 has the same reception time as the time calculated by the "order by time designation" receipt time calculation process (S40). Judge whether or not.

When the time or time stored in the work area is different from the time calculated in S39 or the time calculated in S40 (NO in S41), the order management server 12 displays the "order now" on the receiving time setting screen 91. "Receipt time" and "Order by time" receipt time are updated (S42). Further, the order management server 12 displays on the receipt time setting screen 91 that there is a change in the "order now" receipt time or the "order by time designation" receipt time in a hop-up window (S43).

If the user agrees to change the time or time (YES in S44), the user terminal 15 is operated and the "OK" button provided in the hop-up window is tapped. Then, the process proceeds to S45. If the user does not agree to change the time or time (NO in S44), the user terminal 15 is operated and the "NO" button provided in the hop-up window is tapped. Then, the process returns to S34.

When the time or time stored in the work area is the same as the time calculated in S39 or the time calculated in S40 (YES in S41), or when the "YES" button provided in the hop-up window is tapped. (YES in S44), the order management server 12 sets the time or time corresponding to the time or time stored in the work area, which is the time calculated in S39 or the time calculated in S40, as the scheduled receipt time. (S45) The order management server 12 generates an order ID (S46), and generates order information including an order ID, a scheduled receipt time, and an order content (S47).

The hop-up window is an example, and is not limited to this. For example, if there is an "order now" receipt time or "order by time" receipt time that requires a change in time or time, that item. May be highlighted. In this case, since the order is complicated in that time zone, a message may be displayed indicating that it is necessary to change the "order now" receiving time or the "order by time" receiving time.

FIG. 13 is a diagram showing a detailed flowchart of the “order now” receipt time calculation process (S31, S39) in the present embodiment. The order management server 12 acquires the receivable time, the shortest provision time, the number of orders that can be received, and the waiting time due to a large order from the reception condition DB 33 based on the store ID (S51). The order management server 12 acquires the system time (current time) (S52).

Order management server 12, based on the store ID, from order management DB34, receives the scheduled time is an order information to be included within the offer the shortest possible time from the current time, to count the number C ₁ of the order information of the receiving incomplete (S53).

The order management server 12 _{determines whether or not the number of unreceived orders C 1} is smaller than the number of orders that can be received (S54). When _{it is determined that the number of unreceived orders C 1} is less than the number of orders that can be received (YES in S54), the order management server 12 sets the shortest delivery time as the "order now" receipt time (S55).

If the order number C ₁ of receiving incomplete is equal to or orders can number more (NO in S54), the order management server 12 calculates a working receive time T _i which is obtained by adding the provided shortest time to the current time ( S56).

The order management server 12 calculates the number of waiting time orders that can be placed (S57). The number of items that can be ordered while waiting is calculated by (number of items that can be ordered / shortest time to provide) x (waiting time for large orders / shortest time to provide).

Order management server 12, to calculate the work for the receipt time T _{i + 1,} which is obtained by adding the "waiting time due to large orders" to work for the receipt time T _i (S58). Order management server 12, the order management DB 34, a order information reception scheduled time is comprised between the working receive time _{T i ~T} i _{+ 1,} counts the number _{C 2} of the order information receiving incomplete (S59 ).

The order management server 12 _{determines whether or not the number of orders C 2} exceeds the number of possible waiting time orders (S60). When the number of orders C ₂ exceeds the number of waiting order orders (YES in S60), the order management server 12 increments the variable i (S61) and returns to the process of S58.

When the number of orders C ₂ becomes less than or equal to the number of waiting orders (NO in S60), the order management server 12 _{converts the work receipt time Ti + 1} into the time from the current time, and the "order now" receipt time. Is set as (S62).

As a result, if it is difficult to deliver the take-out product within the shortest time provided from the current time, the "waiting time due to large orders" is added to determine whether the product can be delivered within that time, making it difficult to deliver. In that case, the same judgment is repeated until the time for delivery is found by adding the "waiting time due to a large order". As a result, it is possible to present the user with the latest time when the delivery is possible.

FIG. 14 is a diagram showing a detailed flowchart of the “order by time designation” receipt time calculation process (S32, S40) in the present embodiment. The order management server 12 determines whether or not the current "order by time" receipt time calculation process is for default display, based on, for example, a session formed between the order management server 12 and the user terminal 15. (S71). That is, the order management server 12 determines that the default display is used when the "order by time designation" receipt time calculation process is executed for the first time in the session formed this time.

If it is determined to be for the default display (YES in S71), the order management server 12 acquires the "order now" receipt time obtained in the most recently executed "order now" receipt time calculation process. (S72).

The order management server 12 acquires the system time (current time) (S73). Order management server 12, the "Order Now" receive time in addition to the current time, what further added the shortest provide time and stores it in the work for the receipt time T _j (S74).

If it is determined not to be for the default display (NO in S71), the order management server 12 stores the time set in the specified time input section 96 of the receiving time setting screen 91 in the work receiving time T _j (S75 ).

Order management server 12, based on the store ID, from order management DB34, an order information receiving scheduled time is included in the offer shortest time going back from the work receives time T _j, of the order information of the receiving incomplete The number C ₃ is counted (S76).

Order management server 12 determines whether or not the order number C ₃ of receiving incomplete less than orders possible number (S77). If the number of orders C ₃ receipt uncompleted was determined to be less than orders can count (YES in S77), the order management server 12 sets the working receive time T _j as interest time "order in time designation" (S78).

If the order number C ₃ of receiving incomplete is equal to or orders can number more (NO in S77), the order management server 12 calculates the latency orderable number (S79). The number of items that can be ordered while waiting is calculated by (number of items that can be ordered / shortest time to provide) x (waiting time for large orders / shortest time to provide).

Order management server 12, to calculate the work for the receipt time T _{j + 1,} which is obtained by adding the "waiting time due to large orders" to work for the receipt time T _j (S80). Order management server 12, the order management DB 34, a order information reception scheduled time is comprised between the working receive time _{T j ~T} j _{+ 1,} counts the number _{C 4} of order information receiving incomplete (S81 ).

The order management server 12 _{determines whether or not the number of orders C 4} exceeds the number of possible waiting time orders (S82). When the number of orders C ₄ exceeds the number of waiting order orders (YES in S82), the order management server 12 increments the variable j (S83) and returns to the process of S80.

When the number of orders C ₄ becomes equal to or less than the number of waiting orders (NO in S82), the order management server 12 sets the work receipt time T _{j + 1} as the “order by time” receipt time (S84).

As a result, if it is difficult to deliver the take-out product at the desired pick-up time, the "waiting time due to a large order" is added to determine whether the product can be delivered within that time, and if delivery is difficult, the delivery is possible. Furthermore, the same judgment is repeated until the time when the delivery is possible is found by adding the "waiting time due to a large order". As a result, it is possible to present to the user the latest time when delivery is possible from the desired pick-up time.

FIG. 15 is an example of a block diagram of a hardware environment of a computer that executes a program according to the present embodiment. The computer 111 may be an order management server 12, a Web server device 13, a store terminal 14, or a user terminal 15. The computer 111 includes a CPU 112, a ROM 113, a RAM 114, a storage device 115, an input I / F 116, an output I / F 117, a communication I / F 118, a reading device 119, and a bus 120.

Here, the CPU indicates a central processing unit. ROM indicates read-only memory. RAM represents a random access memory. I / F indicates an interface. A CPU 112, a ROM 113, a RAM 114, a storage device 115, an input I / F 116, an output I / F 117, a communication I / F 118, and a reading device 119 may be connected to the bus 120, if necessary.

When the CPU 112 reads the program according to the present embodiment from the storage device 115 and functions as, for example, the order management server 12, the menu registration unit 22, the reception condition setting unit 23, the acquisition unit 24, the display control unit 25, and the order management. The program is executed as part 26. ROM 113 indicates a read-only memory. The RAM 114 is a memory that is temporarily stored.

The storage device 115 is a device that stores a large amount of information. As the storage device 115, various types of storage devices such as a hard disk, a solid state drive (SSD), and a flash memory card can be used. The storage device 115 stores the program according to the embodiment of the present invention and various data stored in the storage unit 31.

The input I / F 116 can be connected to an input device such as a keyboard, a mouse, an electronic camera, a webcam, a microphone, a scanner, a sensor, a tablet, a touch panel, and an information reading device. Further, the output I / F 117 can be connected to an output device such as a display, a touch panel, a projector, a printer, and a speaker.

The communication I / F 118 is an interface such as a port for connecting to a communication network and communicating with another device. The communication network may be a communication network such as the Internet, a local area network (LAN), a wide area network (WAN), a leased line, a wired network, or a wireless network. The reading device 119 is a device that reads a portable recording medium.

The program that realizes the processing described in the above embodiment may be stored in the storage device 115, for example, from the program provider side via the communication network and the communication I / F 118. Further, the program that realizes the processing described in the above embodiment may be stored in a commercially available and distributed portable storage medium. In this case, the portable storage medium may be set in the reading device 119, and the program may be read and executed by the CPU 112. As the portable storage medium, various types of storage media such as a CD-ROM, a flexible disk, an optical disk, a magneto-optical disk, an IC card, a USB memory device, and a semiconductor memory card can be used. The program stored in such a storage medium is read by the reading device 119.

In addition, the program may be installed on a stand-alone computer, or may be installed by a cloud computer to provide only the functions to the user.

According to this embodiment, it is possible to reduce the congestion situation at the time of receiving the take-out product. In the present embodiment, food and drink are handled as products, but the present invention is not limited to this, and may be, for example, home appliances, game machines, toys, clothes, shoes, and the like. Further, in the present embodiment, the link information is provided on the website of the store, but the present invention is not limited to this, and for example, the link information is provided on a product introduction site, a product sales site, a product reservation site, etc. operated by another company. May be good. Further, the flowchart shown in the present embodiment is shown as an example of the embodiment, and is not limited to the contents thereof as long as it does not deviate from the scope of the invention.

Although the present embodiment has been described above based on the embodiments and modifications, the embodiments of the above-described embodiments are for facilitating the understanding of the present embodiment, and do not limit the present embodiment. This aspect may be modified or improved without departing from its spirit and claims, and this aspect includes its equivalents. In addition, if the technical feature is not described as essential in the present specification, it may be deleted as appropriate.

1 Order management device 2 Storage unit 3 Adjustment unit 4 Display control unit 5 Terminal device 11 Order management system 12 Order management device 13 Web server 14 Store terminal 15 User terminal 16 Communication network 21 Control unit 22 Menu registration unit 23 Reception condition setting unit 24 Acquisition unit 25 Display control unit 26 Order management unit 31 Storage unit 32 Menu management DB
33 Reception condition DB
34 Order management DB
35 Customer management DB
36 Payment management DB
41 Display control unit 42 Link destination transition unit 43 Storage unit 44 Website data

Claims (6)

An order management device that can communicate with the terminal device used by the user and manages orders for take-out products.
A storage unit that stores order information regarding the order and scheduled receipt time or scheduled receipt time of the product, and a storage unit.
When the operation of designating the product is received from the terminal device, the above-mentioned is performed based on the number of unprocessed order information included in the nth (n: integer) time zone including the scheduled receipt time or the scheduled receipt time. An adjustment unit that adjusts the scheduled pick-up time or the scheduled pick-up time of the product,
A display control unit that displays the adjusted scheduled receipt time or the adjusted scheduled receipt time on the screen of the terminal device.
Equipped with a,
When the number of unprocessed orders included in the nth time zone including the scheduled receipt time or the scheduled receipt time of the ordered product is equal to or greater than the first threshold value, the adjusting unit sets the time following the nth time zone. It is determined whether or not the number of unprocessed orders included in the n + 1 time zone, which is the band, is smaller than the second threshold value, and the number of unprocessed orders included in the n + 1 time zone is the second threshold value. If less than, the time from the time when the order is received to the end time of the n + 1 time zone is set as the adjusted pick-up time, or the end time of the n + 1 time zone is set as the adjusted receipt. Set as scheduled time
Order management and wherein a call. The adjustment unit, unordered number of unprocessed included in the time zone of the first n + 1 is included in the case of more than the second threshold value, the time period of the n + 2 is the next time zone time zone of the first n + 1 order number of processing determines whether less than the second threshold value, if the order number of the unprocessed included in the time band of the m (m ≧ n) is less than the second threshold value, the order The time from the time when the is received to the end time of the mth time zone is set as the adjusted scheduled receipt time, or the end time of the mth time zone is set as the adjusted scheduled receipt time. The order management device according to claim 1, wherein the order management device is characterized. The storage unit further includes the shortest provision time that can be provided after receiving the order for the product, the number of items that can be ordered during the shortest provision time, or the number of cases that the product can be provided per unit time. Stores reception condition information and
When the adjusting unit receives the operation of designating the product from the terminal device, the number of cases including the scheduled receipt time within the shortest provision time from the time when the order is received can be ordered in the shortest provision time. If the number of orders is greater than or equal to the number of orders, the number of orders included in the predetermined time zone next to the time zone of the shortest provision time is measured, and it is determined whether the number of orders exceeds the predetermined number of orders. Claim 1 or 2 is characterized in that, when the number of cases does not exceed the predetermined number, the time from the time when the order is received to the end time of the next predetermined time zone is set as the adjusted scheduled receipt time. The order management device described in. The storage unit further includes the shortest provision time that can be provided after receiving the order for the product, the number of items that can be ordered during the shortest provision time, or the number of cases that the product can be provided per unit time. Stores reception condition information and
When the adjusting unit receives an operation for designating the product from the terminal device, the number of cases in which the scheduled receiving time is included within the shortest provision time retroactively from the desired receiving time specified by the user is the number of cases. If the number of orders is greater than or equal to the number that can be ordered in the shortest provision time, the number of orders included in the predetermined time zone next to the desired receipt time is measured, and it is determined whether the number of orders exceeds the predetermined number. If the number of orders does not exceed the predetermined number, the time at the end of the next predetermined time zone is set as the adjusted scheduled receipt time, according to any one of claims 1 to 3. Described order management device. An order management device that can communicate with the terminal equipment used by the user and manages orders for take-out products.
When an operation for designating a product is received from the terminal device , among the order information stored in the storage unit for storing the order and the scheduled receipt time or the scheduled receipt time of the product, the scheduled receipt time or the said Based on the number of unprocessed order information included in the nth (n: integer) time zone including the scheduled pick-up time, the scheduled pick-up time or the scheduled pick-up time of the product is adjusted.
The adjusted scheduled receipt time or the adjusted scheduled receipt time is displayed on the screen of the terminal device .
In the adjustment of the scheduled receipt time or the scheduled receipt time, when the number of unprocessed orders included in the nth time zone including the scheduled receipt time or the scheduled receipt time of the ordered product is equal to or greater than the first threshold value. It is determined whether or not the number of unprocessed orders included in the n + 1 time zone, which is the time zone next to the nth time zone, is less than the second threshold value, and the unprocessed order included in the n + 1 time zone is determined. When the number of orders for processing is less than the second threshold value, the scheduled receipt time or the end of the n + 1 time zone is adjusted by adjusting the time from the time when the order is received to the end time of the n + 1 time zone. An order management program that executes a process of setting the time of the above as the adjusted scheduled receipt time. An order management device that can communicate with the terminal device used by the user and manages orders for take-out products.
When accepting an operation of specifying a product from the terminal device, among the order information stored in the storage unit that stores the order information about an order and receive scheduled time or receive scheduled time of the product, receiving scheduled time or receive scheduled Based on the number of unprocessed order information included in the nth (n: integer) time zone including the time, the scheduled receipt time or the scheduled receipt time of the product is adjusted.
The adjusted scheduled receipt time or the adjusted receipt time is displayed on the screen of the terminal device .
In adjusting the receiving time or time of the product, if the number of unprocessed orders included in the nth time zone including the scheduled receiving time or the scheduled receiving time of the ordered product is equal to or greater than the first threshold value, the nth It is determined whether or not the number of unprocessed orders included in the n + 1 time zone, which is the time zone next to the time zone, is less than the second threshold value, and the unprocessed orders included in the n + 1 time zone are determined. When the number of orders is less than the second threshold value, the scheduled receipt time adjusted by adjusting the time from the time when the order is received to the end time of the n + 1 time zone or the end time of the n + 1 time zone Is set as the adjusted scheduled receipt time .

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