JP6964350B2 - Reception system, reception program and reception method - Google Patents

Description

The present invention relates to a reception system, a reception program, and a reception method that output a response input from a person in charge.

In recent years, there have been an increasing number of cases in which part or all of the reception work when a visitor visits is converted to IT in the reception reception of a company. Specifically, in the part where a person (for example, a receptionist) has accepted a visitor and has been handing over to the person in charge who is the visitor, the visitor accepts the designated input of the visit reception from the terminal screen. An increasing number of companies are making IT perform part of the reception work by automatically notifying the person in charge that the visitor has visited.

The main merit of using IT for such reception work is that the time and effort for reception work can be reduced (for example, the receptionist does not have to take over the person in charge, and the time and effort for dealing with visitor extensions for each department can be saved). However, on the other hand, if all the reception work is converted to IT and unmanned reception is used, even if the person in charge is out of the seat, even if the visit reception is notified, it is not possible to go to the reception of the visitor. In addition, there was a problem of responding that the visitors were kept waiting.

In response to such a problem, for example, in Patent Document 1, the attendance status of the responding side is grasped in cooperation with the attendance management system, notification is given depending on the presence or absence, and the contact information is dynamically changed. The visitor reception management system linked with the management system is disclosed. According to such an invention, when the person in charge is absent, the substitute respondent is notified of the visit, so that the person in charge can be followed up and the above-mentioned problems can be dealt with.

JP-A-2015-207030

Here, the person in charge of the company owns a mobile terminal, and there is a need to receive and confirm the visit notification of the visitor with the mobile terminal even if he / she is in a place other than the place where he / she is present. In this need, there is a situation where a visitor can be accommodated even if the person in charge is not present. In such a situation, simply determining whether or not the person in charge is present, changing the response to the visitor to an agent, and notifying the visit notification is in line with such needs. There was a problem that I could not follow the reception.

An object of the present invention is to provide a reception system, a reception program, and a reception method for outputting a response input from a person in charge in view of the above problems.

The reception system according to the present invention has a storage unit that stores visit reservation information including a correspondence between a visitor and a person in charge, an input unit that accepts input of visit information indicating that a visitor has visited, visit information, and a reception system. Based on the visit reservation information, a notification unit that notifies the person in charge by sending a message indicating the visitor's visit, which is provided with a response input unit for the person in charge to input a response, and a response from the response input unit. It includes an output unit that outputs the input status.

The reception program according to the present invention has a storage function for storing visit reservation information including a correspondence between a visitor and a person in charge, and an input function for receiving input of visit information indicating that a visitor has visited. Based on the visit information and visit reservation information, the notification function that notifies the person in charge by sending a message indicating the visitor's visit, which is equipped with a response input function for the person in charge to input a response, and the response input function The output function that outputs the status of the response input of is realized.

The reception method according to the present invention stores visit reservation information including the correspondence between the visitor and the person in charge, accepts input of visit information indicating that the visitor has visited, and based on the visit information and the visit reservation information. The person in charge is notified by sending a message indicating the visit of a visitor equipped with a response input function for the person in charge to input a response, and the status of the response input from the response input function is output.

According to the reception system, reception program, and reception method of the present invention, the person in charge can input a response to the visit notification of the person in charge, and the status of the response input can be output. , The person in charge other than the person in charge or the person in charge of the person in charge can confirm the status of the output response input and follow the person in charge as necessary, and can follow the person in charge efficiently.

It is a system diagram which shows the structure of the reception system which concerns on embodiment of this invention. It is a block diagram which shows the functional structure of the reception system which concerns on embodiment of this invention. It is a schematic diagram which shows the outline of the reception system which concerns on embodiment of this invention. It is a screen view which shows the screen example of the reception system which concerns on embodiment of this invention. It is a data conceptual diagram which shows the data structure example of the reception system which concerns on embodiment of this invention. It is a table which shows the example of the contents of the reception follow-up of the reception system which concerns on embodiment of this invention. It is a flowchart which shows the operation example of the reception system which concerns on embodiment of this invention.

FIG. 1 is a system diagram showing a system configuration of a reception system according to an embodiment of the present invention.

As shown in FIG. 1, the reception system 100 includes a server device 200, a terminal device (for a person in charge and a visitor) 300, and a terminal device (for reception) 400. The server device 200 is connected to the terminal device 300 and the terminal device 400 via the network 500.

If the reception system 100 is provided with the terminal device 300 for the person in charge and the terminal device 300 for the visitor, the reception system 100 can be used for reception directly between the person in charge and the terminal device of the visitor without providing the terminal device 400. Communication (for example, communication for notification at the time of a visitor, reception at the time of a visit, etc.) may be performed.

In FIG. 1, for the sake of simplicity, the server device 200, the terminal device 300, and the terminal device 400 are shown one by one, but it goes without saying that more of them may exist.

Further, the reception system 100 may be linked with a schedule management system (not shown) that realizes schedule registration and calendar display including visit reservations, and a conference room management system (not shown) that manages conference room reservations. ..

The server device 200 may be any electronic device as long as it is a computer device having information processing capability for notification, monitoring, determination, generation processing of display information, etc. For example, a personal computer, a server, a mainframe, or the like. It may be an electronic device.

Specifically, the server device 200 may be a processing device in which the entire device is controlled by a processor. A storage device (storage unit 230) such as a RAM and a hard disk drive, an input / output interface, a communication interface, and the like are connected to the processor via a bus. The storage device has a function of storing various processing data and programs required for various processing in the control unit 210. An input / output device such as a display, a keyboard, a mouse, and an external storage medium is connected to the input / output interface. A network 500 is connected to the communication interface.

Further, the server device 200 does not provide software, hardware, OS, etc. dedicated to the reception system 100, and uses a cloud server for SaaS (Software as a Service), Paas (Platform as a Service), and IaaS (Infrastructure as a Service). May be used as appropriate.

The terminal device 300 is a terminal device in which a person in charge or a reception agent receives a notification from the reception system 100 or operates the reception system 100, and a specific device is a smartphone as shown in the figure. It is not limited, and may be, for example, a mobile terminal, a tablet terminal, a PC, or other electronic device.

Here, the "response agent" refers to a person who responds to the person in charge instead, for example, a receptionist who provides a reception service together with the reception system 100, and confirms an alert notification from the reception system 100. A person who follows the response. In addition to the receptionist, the reception agent can handle the visitor on behalf of the person in charge, such as the person in charge of the department to which the person in charge belongs, the secretary of the person in charge, or the person who provides support. Any person can be used.

The terminal device 400 is a terminal device provided near the entrance of a company and operated by a visitor with respect to the reception system at the time of reception of a visit, and the specific device is limited to a tablet terminal as shown in the figure. Instead, for example, it may be a mobile terminal, a smartphone, a PC, or other electronic device.

The network 500 may be wireless or wired as long as it is an IP network. For example, in the case of wireless communication, the terminal device 300 accesses a wireless LAN access point (not shown) and via a LAN or WAN. It may communicate with the server device 200. Further, the network 500 is not limited to these examples, and may be, for example, a public switched telephone network, Bluetooth (registered trademark) (Bluetooth (registered trademark)), an optical line, an ADSL line, a satellite communication network, or the like.

Here, the outline of the reception system 100 according to the embodiment of the present invention will be described with reference to FIGS. 3 and 4. FIG. 3 is a diagram schematically showing an outline of a reception system 100 according to an embodiment of the present invention. In FIG. 3, the terminal device 300a is the terminal device 300 owned by the person in charge X1, the terminal device 300b is the terminal device 300 owned by the person in charge X2, and the person in charge 300c is the terminal device 300 owned by the responding agent. Further, FIG. 4 is a screen view showing a screen example of the reception system 100 according to the embodiment of the present invention.

As shown in the upper part of FIG. 3, as an example, when the reception system 100 receives an input of a visit reception from a visitor, the reception system 100 notifies the terminal device 300 owned by the person in charge of a message indicating the visit of the visitor. The message is notified to the person in charge using the chat function provided in the reception system 100 or the chat system linked with the reception system 100.

Here, the "chat function provided in the reception system" specifically means real-time via the network 500 realized by the display input unit 351 and the display output unit 341 and the communication unit 320 of the terminal device 300 of the reception system 100. A function for conducting character-based conversations.

Here, an example of accepting the input of the visit reception from the visitor will be described with reference to FIG. As shown in FIG. 4A, in the display output unit 441 of the terminal device 400, the reception system 100 "enters the reception code", "searches for the name of the person in charge", and "clicks for the interviewer". , "For investors, click here", "General reception", "Delivery company only", etc., you can display the input button of the visit reception according to the visitor situation. In this example, an example of inputting a visit reception is shown by inputting the reception code when the "Enter reception code" button is pressed.

As shown in FIG. 4B, when the "Enter reception code" button is input, the display output unit 441 of the terminal device 400 displays a screen for inputting the reception code. As shown in FIG. 4B, when the reception code notified to the visitor in advance is input and the execution button (the button shown at the bottom with the horizontal arrow) is pressed, the display input unit of the terminal device 400 is displayed. At 451 the input of the reception code is accepted.

As shown in FIG. 4C, when the input of the reception code is accepted, the visit reservation information associated with the input reception code is extracted from the storage unit 430, and the reservation date and time and the purpose of the meeting of the extracted visit reservation information are extracted. , The person in charge is displayed on the display output unit 441. If you press the "OK" button below the message "Call the person in charge above. Are you sure?" Shown at the bottom, the display input section 451 will accept the visit from the visitor. Input is accepted. The above is an example of accepting the input of the visit reception from the visitor.

Here, the "visit reservation information" is information indicating the contents of the visitor's visit reservation including the correspondence between the visitor and the person in charge, and specifically, the reception as shown in FIG. 5A. It consists of a table that includes the code, reservation date and time, company name, visitors, purpose of visit, etc.

When the input of the visit reception is received in this way, the reception system 100 notifies the terminal device 300a and the terminal device 300b owned by the person in charge of a message indicating the visit of the visitor, as shown in the upper part of FIG. In addition, depending on the place where the visit was accepted, for example, if the visit is accepted by the admission management system, which is one of the other systems linked with the reception system 100 described later, "□□ of XX company enters the building. If you accept the visit from the location information of the visitor, you can say "There was Mr. □□ of the XX company near the building." You may change it.

In the example of FIG. 3, when the person in charge X1 and the person in charge X2 are notified of the message indicating the visitor's visit, the person in charge X1 is outside the company (in other words, the person in charge X1 is not within the predetermined range). ), The person in charge X2 shows an example when he / she is in the company.

In the person in charge X1, the reception system 100 acquires the position information indicating the current position of the person in charge X1 by using the GPS (Global Positioning System) function, the DGPS (Differential GPS) function, etc., which are pre-installed in the terminal device 300a. Then, it is determined whether or not the vehicle is within a predetermined range. In this example, the person in charge X1 is determined to be outside the company because it is not located within the predetermined range in the reception system 100. Further, as shown in the lower right part of FIG. 3, the person in charge X1 displays "outside the company" as the "current position" of the person in charge "X1" on the screen displayed on the display output unit 341 of the terminal device 300c. The reception system 100 may be provided with a GPS function, a DGPS function, or the like.

Here, the "predetermined range" is a range for determining whether or not the person in charge is in the company. Specifically, for example, when "radius 5 m" is set as a predetermined range from the position of the building where the company that installs the reception system 100 is located, it is determined that the person in charge to be determined is located within a radius of 5 m from the position of the building. If so, it is determined that the person in charge of the determination is in the company. The predetermined range may be set according to the business form of the company, the working form of the employee, etc., and may be appropriately set with a radius of 5 m, 10 m, or the like.

Similar to the person in charge X1, the person in charge X2 acquires the position information of the person in charge X2 by using the GPS function or the like, and determines whether or not the person in charge X2 is within a predetermined range. In this example, the person in charge X2 is determined to be in the company because it is located within a predetermined range in the reception system 100. Further, as shown in the lower right part of FIG. 3, the person in charge X2 displays "in-house" as the "current position" of the person in charge X2 "Mr. X2" on the screen displayed on the display output unit 341 of the terminal device 300c. NS.

When the reception system 100 determines that the person in charge is not within the predetermined range, the reception system 100 provides follow-up information so that at least one of another person in charge or a reception agent associated with the visitor responds and follows. Update.

Here, "response follow-up" means that when a visitor visits the site and it is difficult for the person in charge who is the visitor of the visitor to respond due to various reasons, another person in charge or a response agent, etc. It means to follow a visitor on behalf of the person in charge. Specifically, the response follow-up is either (1) re-notifying the person in charge, or (2) having another person in charge follow the response if there are multiple persons in charge associated with the visitor. (3) The visitor may be followed by any of the methods (1) to (3) of having the reception agent follow the reception.

In addition, here, "follow-up information" is specifically described in (1) to (3) above for another person in charge, a response agent, etc. to follow a visitor on behalf of the person in charge. This is information that indicates the content of the follow and indicates the processing request for the indicated follow to each functional unit.

In this example, since it is determined that the person in charge X1 is outside the company, another person in charge X2 or the response agent will follow the response. Here, the person in charge X2 inputs the response. The "NG" button is pressed, and the person in charge X2 is determined to be in the "NG state" as the response state. In such a case, the reception system 100 may determine the response states of the person in charge X1 and the person in charge X2 in a complex manner, and finally update the follow-up information so that the person in charge X1 and the person in charge X2 respond and follow.

Here, "response input" means that the person in charge inputs a response to the notification from the reception system 100. For example, can the person in charge who received the notification from the notification unit 311 respond to the visit of the visitor? It may be an input that specifies whether or not.

In addition, the follow information is specifically emphasized, for example, as an alert output prompting the display output unit 341 of the terminal device 300c to follow the response, such as "Please guide to the conference room instead of the person in charge!". It will be updated to display the text and display a pop-up display such as "ATTENTION !! Please guide me to the conference room instead of the person in charge!".

Then, as shown in the display output unit 341 of the terminal device 300c of FIG. 3, the reception system 100 outputs an alert prompting the response follow based on the updated follow information in response to the display request.

By configuring the reception system 100 as described above, (1) the location information of the person in charge (internal or external, etc.), (2) the content of the response input from the person in charge (“OK” or “NG”). And since it is possible to output an alert prompting the response follow-up according to the situation of the person in charge indicated in the situation (“not entered” or “entered”), a notification for useless follow-up (for example, NG state) It is possible to reduce the number of times the person in charge is re-notified), and it is possible to prompt the response agent to follow the response according to the situation of the person in charge, thus preventing the visitor from waiting for a long time. can do.

(Functional configuration)
FIG. 2 is a diagram showing an example of a functional configuration of a reception system according to an embodiment of the present invention. As shown in FIG. 2, the reception system 100 includes a server device 200, a terminal device 300 for a person in charge and a visitor, and a terminal device 400 for reception.

As shown in FIG. 2, the reception system 100 receives the storage unit 230 that stores the visit reservation information including the correspondence between the visitor and the person in charge, and the input unit 450 that accepts the input of the visit reception of the visitor. Based on the visit reception input and visit reservation information, the notification unit 411 that notifies the person in charge by sending a message indicating the visitor's visit equipped with a response input unit for the person in charge to input the response, and the response. It includes an output unit 340 that outputs the status of response input from the input unit. With such a configuration, a person in charge other than the person in charge or a response agent can check the status of the output response input and follow the response as necessary, and the response follow can be performed efficiently and accurately. Can be done.

As shown in FIG. 2, the server device 200 includes a control unit 210, a communication unit 220, and a storage unit 230.

The control unit 210 is a processor including a notification unit 211, a monitoring unit 212, a determination unit 213, and an acquisition unit 214, and has a function of controlling each functional unit of the server device 200.

As an example, the control unit 210 performs arithmetic processing based on processing requests from each functional unit of the terminal device 300, the terminal device 400, or the server device 200, and various types of visit reservation information and the like stored in the storage unit 230. Refer to the information, update or delete it.

The control unit 210 may generate output information for outputting the processing result in the terminal device 300 and the terminal device 400. In this case, the generated output information is transmitted to the terminal device 300 or the terminal device 400 via the communication unit 220 and the network 500.

The notification unit 211 notifies by transmitting a message to the terminal device 300 or the like for the person in charge or the visitor based on the input content received by the input unit 450 or the notification from another system linked with the reception system 100. Has the function of

Specifically, the notification unit 211 sends a message to the person in charge indicating the visit of the visitor provided with the response input unit for the person in charge to input the response, based on the input of the received visit reception and the visit reservation information. Notify by sending.

Further, as another example, the notification unit 211 is provided with a response input unit for the person in charge to input a response to the person in charge based on a notification from another system linked with the reception system 100. You may be notified by sending a message indicating the visitor's visit. Specifically, the "other system linked with the reception system 100" includes, for example, an admission management system that manages the admission of visitors by providing an admission gate device at the entrance and exit of the building, and a schedule that manages the schedule of the person in charge. Refers to management systems, etc.

The reception system 100 receives, for example, a notification from the admission management system that the visitor has entered the building, and the notification unit 211 detects that the visitor has entered the building based on the notification, and is used by the person in charge. A message indicating the visit may be transmitted to the terminal device 300 in advance. As another example, the reception system 100 itself may have a configuration of an admission management system (admission management function, admission gate device, etc.) instead of another system. With such a configuration, it is possible to notify the person in charge of the visit before the visitor inputs the visit reception, and it is possible to reduce the situation where the visitor has to wait for a long time.

Here, the "response input unit" is a functional unit that the person in charge inputs in order to return a response to the notified message indicating the visit, and specifically, the visit is as shown in the upper part of FIG. Refers to the "OK" button, "NG" button, etc. provided in the message. In the example of FIG. 3, an example in which both the "OK" button and the "NG" button are provided is shown, but only the "OK" button is provided and the response from the person in charge is only the reply of ACK (ACKnowledgement). May be. The content and status of the response input to the response input unit may be stored in the storage unit 330 as visit reservation information, or to be stored as visit reservation information stored in the storage unit 230 of the server device 200. It may be transmitted from the terminal device 300 to the server device 200 via the network 500.

In addition, based on the response history information, the notification unit 211 exceeds the predetermined ratio of visit reservations that have not been accepted even after the second predetermined time has passed from the time when the input of the visit reception of the visitor is received. If so, it may be notified in advance by sending a message indicating the visitor's visit based on the reservation date and time of the visit reservation information.

Here, the "response history information" is the content and status of the response input for each person in charge (for example, which timing) in which the monitoring unit 212 stores the result of monitoring the content and status of the response input for each person in charge for a predetermined period. It is information showing the history of whether the response was OK or NG, etc.). As shown in FIG. 5B, the response history information includes, for example, the total result of the content and status of the response input (for example, the number of times the NG button is pressed continuously and the average time from notification to input of the response). Etc.) may be included in the configuration.

The "predetermined period" here means a preset period for accumulating and storing the status and contents of the response input, and the period is the operation of the storage capacity of the storage unit 230 of the reception system 100. If it is an environment or a cloud service is used, it may be appropriately set according to the usage form of the service, the business form of the company, and the like.

Here, the "second predetermined time" means a time set as a time that allows a visitor to wait at the reception desk. The second predetermined time may be set appropriately for each company or business. For example, 10 minutes, 15 minutes, etc., generally, even if a person waits until the reception is completed, it does not feel unpleasant. Just set the time.

In other words, the second predetermined time means a time set by adding the time required for the response follow-up to the first predetermined time.

Here, the "predetermined ratio" is used to determine the person in charge who needs to be followed up because there are many visit reservations that have not been completed even after the second predetermined time has passed from the time when the input of the visit reception of the visitor was received. For example, when the denominator is the number of visit reservations received for each person in charge and the numerator is the number of visit reservations that have not been accepted even after the second predetermined time has been exceeded. , Refers to the permissible ratio to the calculated ratio (hereinafter referred to as "waiting ratio"). The permissible ratio may be set as a predetermined ratio according to the business form of the company and the form of the reception service. For example, 70% or 80% may be set.

Further, as another example, when the average value of the time that the visitor is kept waiting (hereinafter referred to as "average waiting time") exceeds the predetermined average time, the notification unit 211 is based on the response history information. In this case, the visit reservation information may be notified in advance by sending a message indicating the visitor's visit based on the reservation date and time.

With the above configuration, the notification unit 211 sends a visit message in advance to the person in charge who has chronically kept the visitor waiting, even if the visit reception is not input, when the reservation date and time approaches. By notifying the visitor, it is possible to send the visitor to the reception without waiting, and it is possible to provide a reception service that reduces unpleasant feelings when the visitor is kept waiting.

The monitoring unit 212 has a function of monitoring the content and status of the input of the input unit and the response input unit. Specifically, the monitoring unit 212 monitors the content and status of the response input, and generates monitoring information based on the monitoring result. More specifically, for example, the monitoring unit 212 refers to the content and status of the response input for each person in charge stored in the storage unit 230 periodically or event-driven, and if there is a change, the monitoring information is appropriately monitored. It may be registered together with the change timing.

Here, the "monitoring information" is information indicating the result of monitoring the input contents and status of the input unit and the response input unit by the monitoring unit. It is the information showing the record of the monitoring contents such as the response contents.

Further, as another example, the monitoring unit 212 makes a visit based on the position information, visit reservation information, visit information, visit information, etc. (hereinafter referred to as "location information") of the person in charge acquired by the acquisition unit 214. Or you may monitor the behavior of the person in charge at the time of your visit. Specifically, the monitoring unit 212 may periodically record position information or the like as monitoring information, and store the result of the recording in the storage unit 230 as action log information for each person in charge. With such a configuration, the monitoring unit 212 can support the person in charge to grasp the behavior.

Here, the "visit information" is information indicating that the person in charge has visited another company or the like. The visit information may include the company name of the person in charge of the visit, the name of the person in charge of the visit, the purpose of the visit, the date and time of the visit, and the like. The visit information may be generated by acquiring the schedule information to be managed from the schedule management information which is one of the other systems linked with the reception system 100.

Further, the monitoring unit 212 may statistically analyze the action log information, graph the analyzed information, and output it as a behavior analysis report from the display output unit 341. In addition, sales may be predicted from the behavior of the person in charge by performing regression analysis using the position information or the like shown in the action log as an explanatory variable and the sales value for each person in charge as the objective variable. The predicted result may be output from the display output unit 341 as a correlation analysis report of behavior and sales.

The determination unit 213 has a function of determining the response follow-up based on various information. Specifically, the determination unit 213 determines whether or not it is necessary to follow the response to the visitor based on the monitoring information generated by the monitoring unit 212, and generates follow-up information based on the result of the determination. The determination unit 213 stores the generated follow information in the storage unit 230. With such a configuration, the content and status of the response input of the person in charge can be based on whether or not the person in charge can respond in the first place when notified of the visit, and the response follow-up can be performed efficiently. can do.

More specifically, the determination unit 213 (2) all the persons in charge re-notify the person in charge who has not input the response when the person in charge has not input the response for the first predetermined time. If you have entered a response but have specified that you cannot respond, you can ask the response agent to follow you. (3) Some of the people in charge have entered a response but cannot respond to the visitor's visit. If so, even if you select each of (1) to (3) of the method of having the remaining person in charge or the response agent follow the response, and generate the follow information to follow the response. good.

Here, an example of the follow-up content determined by the determination unit 213 will be described with reference to FIG. FIG. 6 is a table showing an example of the contents of the response follow-up according to the notification / response state of the reception system according to the embodiment of the present invention.

As shown in FIG. 6A, the determination unit 213 determines the follow content as shown in the “follow information content” according to the “current position”, “notification status”, and “response status” of each person in charge. You may. Needless to say, the follow-up content may be appropriately set according to the "current position", "notification status", and "response status" of each person in charge, without being limited to the example of FIG. 6A. ..

Further, as shown in FIG. 6B, when there are a plurality of persons in charge associated with the visitor, the determination unit 213 is compounded according to the "current position" and "response state" of each person in charge. The follow content may be determined as shown in "Content of follow information". Needless to say, the follow-up content may be appropriately set in a complex manner according to the "current position" and "response state" of each person in charge, without being limited to the example of FIG. 6B.

Here, the "first predetermined time" is a time set as an allowable time from when the person in charge is notified of the message indicating the visitor's visit to when the person in charge goes to respond to the visitor. In addition, the first predetermined time may be set appropriately for each company or business. For example, 5 minutes, 10 minutes, etc., generally, a person waits based on the time until the person in charge goes to the reception desk. You can set the time so that you do not feel uncomfortable even if it is done.

In other words, the first predetermined time means a time set shorter than the time for allowing a visitor to wait at the reception desk to the time for receiving a response follow-up.

With the above configuration, the determination unit 213 can prompt the response agent to follow up on the response when, for example, all the persons in charge have specified that they cannot respond, depending on the situation of the person in charge. You can follow up in more detail.

Further, as an example, the determination unit 213 determines whether or not the person in charge is within the predetermined range based on the position information of the person in charge, and when it is determined that the person in charge is not within the predetermined range, the determination unit 213 determines. Follow-up information may be updated so that at least one of the other personnel associated with the visitor or the response agent follows the response. With such a configuration, the determination unit 213 prevents the person in charge from being unnecessarily re-notified, for example, in a situation where the person in charge is outside the company and cannot respond, and another person in charge or responds. Since it can be determined that the agent will respond and follow, the reception service can be provided efficiently.

Further, as an example, the determination unit 213 determines that the "state" of each visit reservation is "acceptance completed" in response to the input of the reception completion from the person in charge or the reception agent received by the input unit 350, and makes a visit reservation. Information may be updated.

The acquisition unit 214 has a function of acquiring various information from an external system or another device. Specifically, the acquisition unit 214 may acquire position information indicating the current position of the visitor or the person in charge. In acquiring the position information, the acquisition unit 214 may acquire the position information from, for example, a GPS function provided in the terminal device 300 owned by the visitor or the person in charge.

The communication unit 220 has a function of executing communication with the terminal device 300 and the terminal device 400 via the network 500 under the control of the control unit 210. The communication may be wired or wireless, and any communication protocol may be used as long as mutual communication can be performed. Specifically, the communication unit 220 transmits, for example, output information for output to the terminal device 300 or the terminal device 400, or receives input information input from the terminal device 300 or the terminal device 400.

The storage unit 230 has a function of storing various programs, data, parameters, and the like necessary for operating the server device 200 under the control of the control unit 210. Specifically, the storage unit 230 stores visit reservation information, response history information, follow-up information, action log information, output information, input information, and the like. Specifically, the storage unit 230 includes, for example, a main storage device composed of a ROM and a RAM, an auxiliary storage device composed of a non-volatile memory, an HDD (Hard Disc Drive), an SSD (Solid State Drive), and a flash. It is composed of various recording media such as memory.

The input unit 240 has a function of accepting input of visit information indicating that a visit has been made in accordance with the control of the control unit 210. Specifically, the input unit 240 receives (1) an input for a visitor's visit reception, (2) a message indicating a visit from the notification unit 311 of the visitor's terminal device 30, and (3). ) Accepts the input of the visit information by receiving a message indicating the visitor's visit from another linked system.

Here, "visit information" is information indicating that a visitor has visited. The visit information may be generated from the input information received by the input unit 240 or the information included in the message indicating the received visit. The visit information includes, for example, the name of the visitor, the company name of the visitor, the date and time when the visit was accepted, and the location information where the visit was accepted (for example, whether the visit was accepted by the location information of the visitor or whether the visit was accepted by the entrance gate device). Or, information indicating whether or not the visit has been accepted by the reception terminal device 400) and the like may be included. The visit information may be configured as part of the visit reservation information.

As shown in FIG. 2, the terminal device 300 includes a control unit 310, a communication unit 320, a storage unit 330, an output unit 340, and an input unit 350.

The control unit 310 is a processor having a function of controlling each functional unit of the terminal device 300. Specifically, the control unit 310 stores, for example, the output information transmitted from the server device 200 in the storage unit 330, or causes the output unit 340 to output the output information.

As an example, the control unit 310 performs arithmetic processing based on a processing request from the terminal device 400 or the server device 200, and refers to, updates, or deletes various information such as visit reservation information stored in the storage unit 330. Etc. may be performed.

The control unit 310 may include a notification unit 311, a monitoring unit 312, a determination unit 313, and an acquisition unit 314, similarly to the control unit 210. Since the functions of the respective functional units are the same as those of the control unit 210, the description thereof will be omitted. However, in addition to the configuration of the notification unit 211, an additional configuration of the notification unit 311 will be described below.

The notification unit 311 may have a function of notifying the person in charge of the visit of the visitor when the terminal device 300 of the reception system 100 is used for a visitor, for example. Specifically, the notification unit 311 specifically, for example, when a visitor passes through an admission gate device such as an admission management system which is another system with which the visitor cooperates, or (2) visits to the device. When entering the predetermined range based on the position of the building where the planned company exists, a message indicating the visit of the visitor may be transmitted to the reception system 100 via the communication unit 320 and the network 500.

The notification unit 311 may use short-range wireless communication (for example, Bluetooth (registered trademark) (Bluetooth (registered trademark)), etc.) for the notification, and for example, the terminal device 400 for reception may be used by a visitor. You may notify that you have visited by holding the terminal device 300 over Bluetooth (registered trademark) communication.

With such a configuration, the notification unit 311 can accept the visitor to the terminal device 400 without inputting the reception code or the operation button, so that the reception system is easy to use. Can be provided. In addition, since the person in charge can grasp the visit before the visitor arrives at the reception desk of the company (installation place of the terminal device 400 for reception, etc.), it is possible to respond efficiently.

The communication unit 320 has a function of executing communication with the server device 200 or the terminal device 400 via the network 500 under the control of the control unit 310. The communication may be wired or wireless, and any communication protocol may be used as long as mutual communication can be performed. Specifically, for example, the communication unit 320 may receive the output information transmitted from the server device 200 under the control of the control unit 310, or may transmit the input information to be transmitted to the server device 200. good.

The storage unit 330 has a function of storing various programs, data, parameters, and the like necessary for operating the terminal device 300 under the control of the control unit 310. Specifically, the storage unit 330 stores, for example, visit reservation information, response history information, follow-up information, action log information, monitoring information, input information, output information, and the like. Specifically, the storage unit 330 is composed of, for example, a main storage device composed of a ROM and a RAM, an auxiliary storage device composed of a non-volatile memory, and various recording media such as an HDD, an SSD, and a flash memory. ..

The output unit 340 includes a display output unit 341 and an audio output unit 342, and has a function of outputting various information to the terminal device 300 under the control of the control unit 310. Specifically, the output unit 340 outputs the status of the response input from the response input unit (“not input”, “input completed”, etc.).

Further, the output unit 340 may output an alert prompting the response follow-up based on the follow-up information.

The display output unit 341 has a function of displaying output information and the like transmitted from the server device 200 under the control of the control unit 310. Specifically, the display output unit 341 may use, for example, an LCD (Liquid Crystal Display) display, an LED (Light Emitting Diode) display, an OLED (Organic Light Emitting Diode) display, or the like provided in the terminal device 300.

The display screen of the display output unit 341 is a general data format that can be displayed on the screen of the terminal device 300, such as a markup language such as HTML (Hyper Text Markup Language), bitmap data, or compressed image data. It should be generated by.

Here, the "output information" refers to the information output to the output unit 340, and specifically, (1) display screen information for notifying the person in charge of a visit message as shown in the upper part of FIG. Voice output information, (2) display screen information showing the contents and status of visit reservations and response inputs as shown in the lower right of Fig. 3, (3) display screen information of visit reception as shown in Fig. 4. say. The output information is generated by the control unit of each device based on the processing result of each functional unit.

The voice output unit 342 has a function of outputting output information by voice under the control of the control unit 310. Specifically, the audio output unit 342 may output audio using, for example, a speaker built in the terminal device 300. Specifically, the voice output unit 342 may output voice so as to notify the person in charge or the reception agent by voice of the content displayed by the display output unit 341, for example.

The input unit 350 has a function of receiving an input from a person in charge or a reception agent according to the control of the control unit 310. Specifically, the input unit 350 may accept, for example, an input of acceptance completion from a person in charge or a reception agent.

The display input unit 351 has a function of receiving an operation input from a person in charge or a response agent according to the control of the control unit 310. Specifically, the display input unit 351 is realized by a soft key or a hard key such as a touch panel. The display input unit 351 may accept the response input as the response input unit of the message indicating the visit output by the display output unit 341. The display input unit 351 generates input information based on the received input result according to the control of the control unit 310, and transmits the input information to the server device 200 via the communication unit 320.

Here, the "input information" refers to information indicating based on the display information displayed and output to the display output unit 341 and the received input result.

The voice input unit 352 has a function of inputting and receiving the voice of a person in charge or the like under the control of the control unit 310. Specifically, the voice input unit 352 may input voice using, for example, a microphone built in the terminal device 300. Specifically, the voice input unit 352 may input the content to be displayed and input by the display input unit 351 by voice, for example.

As shown in FIG. 2, the terminal device 400 includes a control unit 410, a communication unit 420, a storage unit 430, an output unit 440, and an input unit 450. Since the terminal device 400 has the same configuration as the terminal device 300, the description thereof will be omitted. However, in addition to the same configuration as the terminal device 300, as a different configuration, only the input unit 450 and the display input unit 351 will be described next.

The input unit 450 has a function of accepting input of visit information indicating that a visit has been made in accordance with the control of the control unit 410. Specifically, the input unit 450 receives (1) an input for a visitor's visit reception, (2) a message indicating a visit from the notification unit 311 of the visitor's terminal device 300, and (3). ) By receiving a message indicating the visitor's visit from another linked system, the input of the visit information is accepted.

As an example, the display input unit 451 includes a pop-up display or an operation input button for a call request or a call notification for a call system (not shown) linked to the reception system 100, and is used in the call system used by the person in charge. You may cooperate.

(Data structure)
An example of the data structure of the reception system 100 according to the embodiment of the present invention will be described with reference to FIG. FIG. 5 is an example of a data conceptual diagram of (a) visit reservation information and follow-up information, and (b) response history information of the reception system 100 according to the embodiment of the present invention.

As shown in FIG. 5A, the visit reservation information includes a "visit reservation ID" that uniquely identifies the visit reservation, a "reception code" that is input and identified when the visit reception is input, and the visit reservation information. "Registration date and time" indicating the date and time, "Reservation date and time" indicating the date and time of the visit reservation, "Company name" indicating the company name of the visitor, "Visitor" indicating the visitor, "Visitor" indicating the corresponding reception screen operation button "Button type", "Responding status" indicating the response status to visitors, "Status" indicating the reception status, "Number of visitors" indicating the number of visitors, "Person in charge" indicating the person in charge, Meeting room to be used "Meeting room" indicating the purpose of the visitor's visit, "Purpose of visit" indicating the purpose of the visitor's visit, "Current position" indicating the current position of the person in charge, "Notification / response status" indicating the content and status of the notification / response input of the person in charge Etc. may be included in the configuration. Further, as shown in FIG. 5A, the follow-up information may be configured to include a field such as an "alert" that indicates a response follow-up in association with (associate with) the visit reservation information.

The response history information is configured to include fields such as "notification / response status" indicating the content and status of the final notification / response input for each person in charge in order to show the history of the response of the person in charge among the visit reservation information. May be good. As shown in FIG. 5 (b), as information not included in the visit reservation information, "NG continuous number of times" indicating the number of times that "NG" (unresponsive) is continuously input for each person in charge, the visitor visits The "average waiting time", which is the average value of the "waiting time" from the reception to the completion of the reception, exceeds the second predetermined time for the total number of visit reservations for each person in charge. It may be configured to include a field such as "waiting ratio" indicating the ratio of the number of reservations made to wait.

(Operation example)
An operation example of the reception system 100 in one embodiment of the present invention will be described with reference to FIG. FIG. 6 is a flowchart showing an operation example of the reception system 100 according to the embodiment of the present invention.

The storage unit 230 stores visit reservation information including the correspondence between the visitor and the person in charge (step S11).
In addition, the storage unit 230 stores the result of monitoring the content and status of the response input for each person in charge as response history information for a predetermined period (step S12).

Based on the response history information stored in the storage unit 230, the notification unit 211 has not completed the reception even after the second predetermined time has passed from the time when the input of the visit reception of the visitor is received. Is more than the predetermined ratio (step S13), and if the ratio of the visit reservation exceeds the predetermined ratio (YES in step S13), it is determined in advance based on the reservation date and time of the visit reservation information. , Notify by sending a message indicating the visitor's visit (step S14).

If the ratio of the visit reservation does not exceed the predetermined ratio (NO in step S13), the notification unit 211 does not give any particular notification at this timing, and waits until the visit reception is input by the visitor. The input unit 450 or the input unit 240 receives input of visit information indicating that the visitor has visited (step S15). When the input unit 450 or the input unit 240 receives the input, the input unit 450 or the input unit 240 transmits to the notification unit 211 of the server device 200 that the input has been accepted via the communication unit 420, the network 500, and the like.

When the notification that the input has been accepted is transmitted, the notification unit 211 searches for and extracts the corresponding visit reservation information based on the received visit information. The notification unit 211 sends a message indicating the visit of a visitor having a response input unit for the person in charge to input a response to the person in charge based on the input of the received visit reception and the extracted visit reservation information. Notify by doing (step S16).

The output unit 340 outputs the status of the response input of the response input unit provided in the message indicating the visit notified by the person in charge (step S17).

It should be noted that any combination of the above components and the conversion of the expression of the present invention between methods, devices, systems, computer programs, data structures, recording media and the like are also effective as aspects of the present invention.

Each functional unit of the server device 200 and the terminal device 300 may be realized by a logic circuit (hardware) or a dedicated circuit formed in an integrated circuit (IC (Integrated Circuit) chip, LSI (Large Scale Integration)) or the like. However, it may be realized by software using a CPU (Central Processing Unit) and a memory. Further, each functional unit may be realized by one or a plurality of integrated circuits, and the functions of the plurality of functional units may be realized by one integrated circuit. The LSI may be referred to as a VLSI, a super LSI, an ultra LSI, or the like depending on the degree of integration. Here, the "circuit" may include a meaning as digital processing by a computer, that is, functional processing by software. Further, the circuit may be realized by a reconstructable circuit (for example, FPGA: Field Programmable Gate Away).

When each functional unit of the server device 200 and the terminal device 300 is realized by software, the server device 200 and the terminal device 300 are a CPU that executes an instruction of a reception program which is software that realizes each function, the reception program, and various data. Is equipped with a ROM (Read Only Memory) or a storage device (these are referred to as "recording media") readable by a computer (or CPU), a RAM (Random Access Memory) for deploying the reception program, and the like. .. Then, the object of the present invention is achieved when the computer (or CPU) reads the reception program from the recording medium and executes it. As the recording medium, a "non-temporary tangible medium", for example, a tape, a disk, a card, a semiconductor memory, a programmable logic circuit, or the like can be used. Further, the reception program may be supplied to the computer via an arbitrary transmission medium (communication network, broadcast wave, etc.) capable of transmitting the reception program. The present invention can also be realized in the form of a data signal embedded in a carrier wave, in which the reception program is embodied by electronic transmission.

The reception program can be implemented using, for example, a script language such as ActionScript or JavaScript (registered trademark), an object-oriented programming language such as Objective-C or Java (registered trademark), or a markup language such as HTML5.

100 Reception system 200 Server device 210 Control unit 211 Notification unit 212 Monitoring unit 213 Judgment unit 214 Acquisition unit 220 Communication unit 230 Storage unit 240 Input unit 300 Terminal device 310 Control unit 311 Notification unit 312 Monitoring unit 313 Judgment unit 314 Acquisition unit 320 Communication Unit 330 Storage unit 340 Output unit 341 Display output unit 342 Audio output unit 350 Input unit 351 Display input unit 352 Voice input unit 400 Terminal device 410 Control unit 420 Communication unit 430 Storage unit 440 Output unit 441 Display output unit 442 Audio output unit 450 Input unit 451 Display input unit 452 Voice input unit 500 Network

Claims (4)

A notification unit for notifying the visitor's visit by sending a message including a response input unit for confirming whether or not the respondent responds to the visitor is provided.
The response input unit includes a button indicating that the response is not received.
When the response input unit including the button does not input the response for a predetermined time, the notification unit re-notifies the respondent, and when it is indicated that the response is not performed by pressing the button, the notification unit re-notifies the respondent. , Further sending a message to the person associated with the respondent,
Those associated with the answering party has been designated in advance regardless of the visitor,
The reception system is characterized by that. The message to the person associated with the respondent does not include the non-responding button.
The reception system according to claim 1, wherein the reception system is characterized in that. In a computer
It is a reception program that realizes a notification function that notifies the visitor's visit by sending a message provided with a response input unit that confirms whether or not the respondent responds to the visitor.
The response input unit includes a button function indicating that not answering,
Those wherein associated with the answering party has been designated in advance regardless of the visitor,
When the response input unit including the button does not input the response for a predetermined time, the notification function re-notifies the respondent.
When it is indicated that the response is not performed by pressing the button, a message is further sent to the person associated with the respondent.
The reception program is characterized by that. A step of notifying the visitor's visit by sending a message including a response input unit confirming whether or not the respondent responds to the visitor.
A step of re-notifying the respondent when a response is not input for a predetermined time in the response input unit including a button indicating that the response is not received.
Including a step of sending a message to a person associated with the respondent when it is indicated that the response is not performed by pressing the button.
Those associated with the answering party has been designated in advance regardless of the visitor,
The reception method is characterized by that.

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