JP6927894B2 - Service content management device and service content management method - Google Patents

Description

The present invention relates to a service content management device that manages service content determined based on an evaluation result for a health examination.

If the members of an organization are in good health, the risk to the organization is considered to be relatively low. Conventionally, there is known a system in which a person can receive preferential treatment at the time of financing when a predetermined institution recognizes that health management is being carried out.

A memorandum of understanding was signed with Aichi Bank, Chukyo Bank, and Bank of Nagoya to promote the spread of health management and health declarations, [Search on December 7, 2017], Internet <https://www.kyoukaikenpo.or.jp/ shibu / aichi / cat070/201606021 ＞

Health management approved by a prescribed institution is not certified based on the diagnosis result of the health condition, so even if the prescribed institution recognizes that health management is being carried out, the members of the organization Health is not always good. As a result, there is a problem that the organization may be given preferential treatment more than necessary even though the health condition of the members of the organization is not good.

Therefore, the present invention has been made in view of these points, and an object of the present invention is to provide a service content management device and a service content management method capable of providing a service according to the health condition of a member.

The service content management device according to the first aspect of the present invention acquires evaluation results for evaluating the health status of the plurality of members based on a plurality of health indexes corresponding to the plurality of members belonging to the target organization. It has an acquisition unit and a determination unit that determines the content of the service to be provided based on the evaluation result acquired by the acquisition unit.

The determination unit may determine the content of the service provided to the target organization based on the evaluation result acquired by the acquisition unit.
The acquisition unit classifies the health index into ranks, and acquires the evaluation result of evaluating the health status of the plurality of members based on the ratio of the number of the plurality of health indexes classified into the rank. May be good.

The determination unit may determine the loan terms based on the evaluation result acquired by the acquisition unit.
The determination unit may determine the interest rate of the loan based on the evaluation result acquired by the acquisition unit.

The acquisition unit was performed during a period in which a predetermined percentage or more of all the members belonging to the target organization received a health examination before the time when the determination unit determined the content of the service. The evaluation result of evaluating the health condition based on the plurality of health indexes based on the health diagnosis may be acquired.

The acquisition unit may acquire the evaluation result of evaluating the health state by weighting the plurality of health indexes according to the attributes of the members belonging to the target organization.

The health index includes test results for a plurality of test items, and the acquisition unit evaluates the health condition by weighting one or more test results associated with the industry to which the target organization belongs among the plurality of test results. The evaluation result may be obtained.

The acquisition unit may acquire the evaluation result of evaluating the health state of the members of the target organization by comparing with the health indexes of a plurality of members belonging to an organization different from the target organization.

Even if the acquisition unit acquires the evaluation result of evaluating the health state by differently weighting the health index of the family of the plurality of members and the plurality of health indexes of the plurality of members. good.

The determination unit acquires the past health condition used for the evaluation result acquired by the acquisition unit at the time when the content of the service is determined in the past, and the acquisition unit at the time when the content of the service is determined. The content of the service may be determined based on the relationship with the current health condition used in the evaluation result.

The determination unit may determine the content of the service based on the degree of improvement of the current health condition, which is improved from the past health condition at the time when the content of the service is determined immediately before.

The determination unit may determine the content of the service based on whether or not the health condition used for the evaluation result acquired by the acquisition unit continuously satisfies a predetermined condition over a predetermined period. ..

The service content management method according to the second aspect of the present invention evaluates the health status of the plurality of members based on a plurality of health indicators corresponding to the plurality of members belonging to the target organization executed by the computer. It has a step of acquiring an evaluation result and a step of determining the content of a service to be provided based on the evaluation result.

The evaluation device according to the third aspect of the present invention is an evaluation device for acquiring evaluation results used for determining the content of the service to be provided, and is a plurality of evaluation devices corresponding to a plurality of members belonging to the target organization. It has a result acquisition unit for acquiring a health index, and an evaluation unit for acquiring the evaluation result by evaluating the health status of the plurality of members based on the plurality of health indexes.

According to the present invention, it is possible to provide a service according to the health condition of the member.

It is a figure for demonstrating the outline of the service content management system. It is a figure which shows the structure of the evaluation apparatus and the service content management apparatus. It is a figure which shows the structure of the diagnosis result management database. It is a figure which shows the structure of the evaluation management database. It is a figure which represented the weighting for each industry typically. It is a figure which shows the structure of the diagnosis result management database including the health index of a member's family. It is a figure which shows the structure of the service content management database. It is a sequence diagram which shows the flow of processing in a service content management system. It is a figure for demonstrating the outline in the modification of the service content management system.

[Service content management system S]
FIG. 1 is a diagram for explaining an outline of the service content management system S. The service content management system S is a system that manages the content of the service provided to the target organization, which is the target organization to receive the service. A service is a service that provides a tangible or intangible object to an organization. When the service provider is a bank, the service content is a loan condition such as a loan amount, a loan interest rate, or a loan period, and may be an investment condition such as an investment amount. If the service provider is a telecommunications carrier, these are the charges required to use the telecommunications line. If the service provider is a rating agency, it will provide the rating results for the target organization.

The target organization is a service user who uses the service provided by the service provider, and is, for example, a corporation to which employees and officers belong, or a local government to which employees belong. Members are employees and officers who belong to the corporation when the target organization is a corporation, and employees who belong to the local government when the target organization is a local government. A service provider is a legal entity that provides services to a target organization. The provision of services includes cases where services are provided directly or indirectly by request or consignment from a third party to the target organization. The service is provided not to the target organization to which the members belong, but to other individuals or corporations related to the target organization (for example, a business corporation whose customers are the target organizations). The service provider is, for example, a bank that provides a loan to the target organization, a telecommunications carrier that provides a communication line to the target organization, or the like.

The service content management system S includes an evaluation device 2 and a service content management device 3. The evaluation device 2 and the service content management device 3 are devices managed by the service provider, for example, a server. The evaluation device 2 evaluates the health status of a plurality of members belonging to the target organization, and notifies the service content management device 3 of the evaluation result. The service content management device 3 manages the content of the service provided to the target organization, and notifies the terminal 1 managed by the target organization of the content of the service received by the target organization.

In the present specification, it is described that the service provider evaluates the health condition of a plurality of members belonging to the target organization and manages the content of the service provided to the target organization, but the present invention is not limited to this. For example, a service in which a third party having a legal relationship with a service provider (for example, a corporation outsourced in a consignment contract) evaluates the health status of a plurality of members belonging to the target organization and provides the service to the target organization. You may manage the contents of.

When a service provider receives an application for a service (for example, loan, investment, rating, or use of communication line) from a target organization, the service provider requests a member belonging to the target organization to undergo an examination (Fig. 1). (1)). Members collect samples using the test kit sent from the testing center ((2) in FIG. 1). The test kit is, for example, a device for collecting blood or a wearable device for measuring heart rate, steps, sleep time, and the like. The members mail the collected sample (for example, collected blood or measured heart rate data) to the test center, or send the measurement data to the test center ((3) in FIG. 1). In addition to the collected sample, the member may send a questionnaire containing exercise time, alcohol consumption, smoking amount, etc. to the examination center.

The inspection center carries out the inspection based on the samples sent from the members ((4) in FIG. 1). The inspection center transmits the health index to the evaluation device 2 as a result of the inspection ((5) in FIG. 1). Specifically, the staff of the inspection center transmits a health index to the evaluation device 2 using a computer (not shown). Here, the health index is an index used to evaluate the health condition of a member, and is based on the result of a health examination, lifestyle (for example, number of steps, sleeping time, exercise time, drinking amount, smoking amount, etc.). Including factors that affect the health. The evaluation device 2 evaluates the health condition of the members based on the health index transmitted from the inspection center ((6) in FIG. 1). The evaluation device 2 transmits the evaluation result to the service content management device 3 ((7) in FIG. 1).

The service content management device 3 determines the service content based on the evaluation result transmitted from the evaluation device 2 ((8) in FIG. 1). The service content management device 3 determines, for example, a service content that is given preferential treatment over the reference level when the evaluation result indicates that the health condition of the members belonging to the target organization is good. On the other hand, when the evaluation result indicates that the health condition of the members belonging to the target organization is not good, the service content management device 3 determines the service content at the reference level.

The service content management device 3 notifies the terminal 1 of the determined service content ((9) in FIG. 1). For example, when the service provider is a bank, the service content management device 3 managed by the bank notifies the terminal 1 of the loan conditions to the determined target organization. Further, for example, when the service provider is a rating agency requested by the bank, the service content management device 3 managed by the rating agency notifies the terminal 1 managed by the bank of the result of the rating for the determined target organization. The bank notifies the target organization of the loan terms determined based on the rating result.

Further, for example, when the service user (company A) who uses the service and the target organization (company B) whose health condition is evaluated are not the same entity, the service content management device 3 managed by the bank is the company B. Notify the terminal 1 managed by the company A of the loan conditions to the company A determined based on the health condition of the members of the company A. In this case, the company A and the company B have a relationship based on a contract or capital, for example, when the company A is a dispatching company, the company B is the dispatched company, and the company A is the parent company. Company B is a subsidiary of company A. In this way, the service provider can provide the service according to the health condition of the members belonging to the target organization. By doing so, the target organization can be motivated to work toward health promotion.

[Configuration of evaluation device 2 and service content management device 3]
Subsequently, the configurations of the evaluation device 2 and the service content management device 3 will be described. FIG. 2 is a diagram showing the configurations of the evaluation device 2 and the service content management device 3. The evaluation device 2 includes a communication unit 21, a storage unit 22, and a control unit 23. The communication unit 21 is an interface for connecting to a network for transmitting and receiving data to and from the service content management device 3, and includes, for example, a LAN controller.

The storage unit 22 is a storage medium such as a ROM (Read Only Memory), a RAM (Random Access Memory), and a hard disk. The storage unit 22 stores a program executed by the control unit 23. In addition, the storage unit 22 stores a diagnosis result management database that manages the health indicators of the members of the organization and an evaluation result management database that manages the evaluation results. Details of the diagnosis result management database and the evaluation result management database will be described later.

The control unit 23 is, for example, a CPU (Central Processing Unit). The control unit 23 functions as a result acquisition unit 231, a classification unit 232, and an evaluation unit 233 by executing the program stored in the storage unit 22.

The result acquisition unit 231 acquires a plurality of health indicators corresponding to a plurality of members belonging to the target organization, which are transmitted from the inspection center. The result acquisition unit 231 inputs the acquired plurality of health indexes to the classification unit 232.

The classification unit 232 classifies the health index into ranks. The classification unit 232 stores the health index classified into ranks in the diagnosis result management database.

FIG. 3 is a diagram showing the configuration of the diagnosis result management database. As shown in FIG. 3, the diagnosis result management database includes member information for identifying members belonging to the target organization, an implementation date indicating the date when the test was performed, and a test result (for example, liver) indicated by a health index. It is memorized in association with function and renal function). The member information includes, for example, the name of the target organization, the department name of the target organization, and the user ID which is the identification information of the member.

The test results shown in FIG. 3 are shown, for example, in ranks classified into 5 stages from 1 to 5 for each test type (for example, liver function, renal function, etc.). The test results for each test type were classified into 5 stages based on whether or not the numerical values of a plurality of test items (for example, γ-GTP, uric acid, etc.) included in the test type were within a predetermined reference value. Shown by rank. When another index, for example, the number of steps is adopted as the health index, it is classified by the number of steps on the inspection date, for example, and the larger the number of steps, the higher the rank can be evaluated.

The classification unit 232 may classify the rank of the inspection type based on the inspection item having the worst diagnosis result among the plurality of inspection items included in the inspection type, or a plurality of inspections included in the inspection type. The ranks of the test types may be classified by averaging the diagnosis results of the items.

Returning to FIG. 2, the details will be described later, but the evaluation unit 233 evaluates the health status of a plurality of members based on the plurality of health indexes. Specifically, the evaluation unit 233 evaluates the target organization to which the member belongs based on the health condition of the member indicated by the test result stored in the diagnosis result management database.

The evaluation unit 233 evaluates the health status of the members at the timing when a plurality of health indexes corresponding to all the members belonging to the target organization are transmitted from the inspection center. However, even if all the members do not undergo the medical examination, it may be possible to evaluate the health condition of the members if a predetermined ratio or more of the members undergo the medical examination.

Therefore, in the evaluation unit 233, before the time when the determination unit 332 of the service content management device 3 described later determines the service content, a predetermined ratio or more of the members belonging to the target organization undergo a health diagnosis. Health status may be assessed based on multiple health indicators based on health examinations performed during the period of receipt. In the evaluation unit 233, for example, within one year from the time immediately before the determination unit 332 of the service content management device 3 determines the service content, a plurality of health indicators corresponding to 80% or more of the members are transmitted from the inspection center. The health condition of the members may be evaluated at the designated timing. The evaluation unit 233 transmits the evaluation result to the service content management device 3 via the communication unit 21.

The service content management device 3 has a communication unit 31, a storage unit 32, and a control unit 33. The communication unit 21 is an interface for connecting to a network for transmitting and receiving data to and from the terminal 1 or the evaluation device 2, and is configured to include, for example, a LAN controller.

The storage unit 32 is a storage medium such as a ROM, RAM, and a hard disk. The storage unit 32 stores a program executed by the control unit 33. In addition, the storage unit 32 stores a service content management database that manages the service content provided by the service provider. The details of the service content management database will be described later.

The control unit 33 is, for example, a CPU. The control unit 33 functions as an acquisition unit 331 and a determination unit 332 by executing the program stored in the storage unit 32.
The acquisition unit 331 acquires from the evaluation device 2 the evaluation results of evaluating the health status of the plurality of members based on the plurality of health indexes corresponding to the plurality of members belonging to the target organization via the communication unit 31. do.

Although the details will be described later, the determination unit 332 determines the content of the service to be provided to the target organization based on the evaluation result of the evaluation device 2. Specifically, the content of the service to be provided to the target organization is determined based on the evaluation result acquired by the acquisition unit 331. The determination unit 332 notifies the terminal 1 of the determined service content via the communication unit 31.

[Health evaluation method]
Subsequently, the evaluation method performed by the evaluation unit 233 of the evaluation device 2 will be described. The evaluation unit 233 evaluates the health status of a plurality of members based on the ratio of the number of health indicators classified into ranks for each classification type. Specifically, the evaluation unit 233 evaluates the health status of a plurality of members based on the ratio of the number of health indicators classified into each of the plurality of ranks by the classification unit 232. The evaluation unit 233 stores the evaluation result in the evaluation management database.

FIG. 4 is a diagram showing the configuration of the evaluation management database. As shown in FIG. 4, the evaluation management database associates the evaluation target indicating the target organization to which the member who received the health examination belongs, the examination period indicating the period during which the examination was performed, and the evaluation based on the health index. I remember. Each of the inspection types of the evaluation shown in FIG. 4 shows the ratio of the members included in each of the plurality of ranks classified into 5 stages from 1 to 5. The overall evaluation shown in FIG. 4 shows, for example, a comprehensive evaluation classified into five overall ranks from A to E based on the ratio of members included in each rank in each inspection type.

The evaluation unit 233 performs a comprehensive evaluation based on a predetermined index. For the predetermined index, for example, when the ratio of 1 and 2 in each of the inspection types is 80% or more and the ratio of 4 and 5 is 10% or less, the overall rank is set to "A" and from 4 in the inspection type. If the ratio up to 5 is 30% or more, the overall rank is set to "E".

The evaluation unit 233 may evaluate the health status of the members of the target organization by comparing with the health indexes of a plurality of members belonging to an organization different from the target organization. For example, when "Company A" shown in FIG. 4 is the evaluation target, the evaluation unit 233 evaluates the health condition of the members of "Company A" by comparing with "Company B". In this case, since the health condition of the members of "Company A" is better than the health condition of the members of "Company B", the evaluation unit 233 indicates that "Company A" is better than "Company B". Classify into high ranks and evaluate.

In addition, the evaluation unit 233 may evaluate the health status of the members by weighting the health index according to various conditions. For example, members in their thirties who are in their prime may play an important role in carrying out the business of the target organization. In addition, officers may play an important role as the person in charge of managing the execution of business. If the health of such members is not good, it may affect the performance of the business of the target organization.

Therefore, the evaluation unit 233 may evaluate the health condition by weighting a plurality of health indexes according to at least one of the attributes of the members belonging to the target organization, for example, age, affiliation, and job title. The evaluation unit 233 may evaluate the health condition by weighting a plurality of health indexes corresponding to the members in their thirties by 1.5 times, for example. In addition, the evaluation unit 233 may evaluate the health condition by, for example, doubling the plurality of health indexes corresponding to the officers.

The evaluation unit 233 may evaluate the health condition by weighting one or more test results associated with the type of industry to which the target organization belongs among a plurality of test results for a plurality of test types included in the health index. FIG. 5 is a diagram schematically showing weighting for each industry. As shown in FIG. 5, the weighting is set for each inspection type for each industry. For example, since the sales department has many opportunities to ingest alcohol by entertaining customers, a double weight is set for the liver function test type that is affected by the ingestion of alcohol. In addition, since the development department is susceptible to stress due to product development delivery dates and cost management, double weighting is set for blood test types that are affected by stress.

In this way, the evaluation unit 233 weights based on the numerical values set for each of one or more test results associated with the industry to which the target organization belongs among the plurality of test results for the plurality of test types included in the health index. By assessing health status. The evaluation unit 233 weights the health by weighting based on the numerical value set for each of one or more test results associated with the industry to which the target organization belongs among a plurality of test results for a plurality of test items included in the health index. The condition may be evaluated. By setting weighting for inspection items that are more detailed than the inspection type in this way, the evaluation unit 233 can improve the accuracy of evaluating the health condition of each industry.

In addition, even if the members themselves are in good health, if the members' families are not in good health, they may not be able to perform their duties due to family nursing or the like. Therefore, the evaluation unit 233 may evaluate the health condition by differently weighting the health index of the family of the plurality of members and the plurality of health indexes of the plurality of members. In this case, first, the classification unit 232 classifies each of the plurality of members belonging to the target organization acquired by the result acquisition unit 231 and the plurality of health indicators corresponding to the families of the plurality of members into a plurality of ranks. Then, the classified health indicators are stored in the diagnosis result management database.

FIG. 6 is a diagram showing the structure of the diagnosis result management database including the health index of the family members of the members. As shown in FIG. 6, in addition to the configuration shown in FIG. 3, the diagnosis result management database stores the member information in association with the relationship indicating the relationship with the member. For example, when the weighting of the members themselves is 1.0 times, the evaluation unit 233 weights 0.5 times when the relationship is "wife", and the relationship is "eldest son", "eldest daughter", etc. Health is assessed by weighting 0.25 times when indicating children.

[How to determine service content]
Subsequently, a method of determining the service content performed by the determination unit 332 of the service content management device 3 will be described. For example, when the service provider is a bank, the determination unit 332 determines the interest rate of the loan to the target organization based on the evaluation result acquired by the acquisition unit 331. Further, for example, when the service provider is a telecommunications carrier, the determination unit 332 determines the charge associated with the use of the communication line based on the evaluation result acquired by the acquisition unit 331. The determination unit 332 notifies the terminal 1 of the determined service content and stores the determined service content in the service content management database.

FIG. 7 is a diagram showing a configuration of a service content management database. The service content management database shown in FIG. 7 has a configuration in which the service provider is a bank as an example. As shown in FIG. 7, the service content management database includes a target organization indicating the service user who applied for the use of the service, a target year indicating the year when the service content was determined, and an evaluation obtained from the evaluation device 2. It is stored in association with the service content determined based on the evaluation. For example, when the evaluation is "A", the determination unit 332 determines the "special interest rate 1" having the lowest interest rate, and when the evaluation is "B", the "special interest rate" is lower than the normal interest rate. 2 ”is determined, and when the evaluation is“ C ”or less, the same“ general interest rate ”as the normal interest rate is determined.

The determination unit 332 determines the past health condition used for the evaluation result acquired by the acquisition unit 331 at the time when the content of the service is determined in the past, and the evaluation result acquired by the acquisition unit 331 at the time when the content of the service is determined. The content of the service may be determined based on the relationship with the health condition used this time. Specifically, the determination unit 332 may determine the content of the service based on the degree of improvement of the current health condition, which is improved from the past health condition at the time when the content of the service is determined immediately before.

For example, when determining the interest rate for a loan to Company A in FY2017, it is assumed that the evaluation in FY2016 is "B" and the evaluation in FY2017 is "A" as shown in FIG. In this case, the determination unit 332 determines the interest rate lower than the interest rate determined in 2016 because the evaluation in 2017 is improved from the evaluation in 2016.

The determination unit 332 may determine the content of the service based on whether or not the health condition used for the evaluation result acquired by the acquisition unit 331 continuously satisfies a predetermined condition over a predetermined period. The decision unit 332 has the lowest interest rate, for example, on the condition that the health condition used for the evaluation result acquired by the acquisition unit 331 is "B" or more in succession for a plurality of evaluations over 3 years or more. You may decide "special interest rate 1". The determination unit 332 determines "special interest rate 1" as the service content because the health condition used in the evaluation result of company A shown in FIG. 7 has been evaluated as "B" or higher for 3 consecutive years or more. ..

[Processing of service content management system S]
The processing flow in the service content management system S will be described. FIG. 8 is a sequence diagram showing a processing flow in the service content management system S. The processing of the service content management system S starts when the result acquisition unit 231 of the evaluation device 2 acquires a plurality of health indicators corresponding to a plurality of members belonging to the target organization sent from the inspection center. (S10). The result acquisition unit 231 inputs the acquired plurality of health indexes to the classification unit 232.

The classification unit 232 classifies the health index into ranks (S20). The classification unit 232 stores the health index classified into ranks in the diagnosis result management database.

The evaluation unit 233 determines whether or not the plurality of health indicators transmitted from the inspection center satisfy a predetermined number (S30). The evaluation unit 233 has a plurality of health indicators corresponding to all the members belonging to the target organization, for example, on the condition that a plurality of health indicators corresponding to all the members belonging to the target organization are transmitted from the inspection center. If it is determined that the health index has not been transmitted from the inspection center (NO in S30), the process is returned to S30.

On the other hand, when the evaluation unit 233 determines that a plurality of health indexes corresponding to all the members belonging to the target organization have been transmitted from the inspection center (YES in S30), the health index stored in the diagnosis result management database. Is weighted (S40). The evaluation unit 233 weights a plurality of health indicators according to at least one of the ages and job titles of the members belonging to the target organization, for example.

The evaluation unit 233 evaluates the health status of a plurality of members based on the weighted plurality of health indexes (S50). Specifically, the evaluation unit 233 evaluates the health status of a plurality of members based on the ratio of the number of health indicators classified into each of the plurality of ranks by the classification unit 232. The evaluation unit 233 stores the evaluation result in the evaluation management database. Further, the evaluation unit 233 transmits the evaluation result to the service content management device 3 via the communication unit 21.

The acquisition unit 331 of the service content management device 3 evaluates the evaluation results of evaluating the health status of the plurality of members based on the plurality of health indexes corresponding to the plurality of members belonging to the target organization, which are transmitted from the evaluation device 2. Acquire (S60). The acquisition unit 331 inputs the acquired evaluation result to the determination unit 332.

The determination unit 332 determines the content of the service to be provided to the target organization based on the result of the evaluation by the evaluation device 2 (S70). The determination unit 332 determines, for example, the interest rate of the loan to the target organization based on the evaluation result acquired by the acquisition unit 331.

[Effects in this embodiment]
As described above, the service content management system S according to the present embodiment has a plurality of configurations based on a plurality of health indicators corresponding to a plurality of members belonging to the target organization acquired from the inspection center by the evaluation device 2. Evaluate the health status of personnel. Then, the service content management device 3 determines the content of the service to be provided to the target organization based on the evaluation result evaluated by the evaluation device 2. By doing so, the service content management system S can determine the service content based on the actual health condition of the member. As a result, the service provider can provide the service according to the health condition of the members belonging to the target organization. Target organizations are then motivated to work to improve their health so that they can receive good service.

[Modification example]
In the above description, an example is shown in which the service provider evaluates the health condition of the members and determines the service content based on the health index sent from the inspection center, but the present invention is not limited to this. The health index may be evaluated at the inspection center, and the service provider may determine the service content based on the result of the evaluation by the inspection center.

FIG. 9 is a diagram for explaining an outline in a modified example of the service content management system S. (1) to (4) and (8) to (9) shown in FIG. 9 correspond to (1) to (4) and (8) to (9) shown in FIG. As shown in FIG. 9, the evaluation device 2 is managed by the inspection center. In this case, the staff of the inspection center inputs the health index into the evaluation device 2 using a computer (not shown) ((5) in FIG. 9).

The evaluation device 2 evaluates the health condition of the members based on the input health index ((6) in FIG. 9), and transmits the evaluated evaluation result to the service content management device 3 ((7) in FIG. 9). )). Then, the service content management device 3 determines the service content based on the transmitted evaluation result ((8) in FIG. 9), and notifies the terminal 1 of the determined service content ((9) in FIG. 9). By doing so, even if the service provider has no knowledge about the health examination, the service provider can grasp the health condition of a plurality of members belonging to the target organization based on the evaluation result by the inspection center and can provide the service content. Can be decided.

Although the present invention has been described above using the embodiments, the technical scope of the present invention is not limited to the scope described in the above embodiments, and various modifications and changes can be made within the scope of the gist thereof. be. For example, the specific embodiment of the distribution / integration of the device is not limited to the above embodiment, and all or a part thereof may be functionally or physically distributed / integrated in any unit. Can be done. Also included in the embodiments of the present invention are new embodiments resulting from any combination of the plurality of embodiments. The effect of the new embodiment produced by the combination has the effect of the original embodiment together.

1 Terminal 2 Evaluation device 21 Communication unit 22 Storage unit 23 Control unit 231 Result acquisition unit 232 Classification unit 233 Evaluation unit 3 Service content management device 31 Communication unit 32 Storage unit 33 Control unit 331 Acquisition unit 332 Decision unit

Claims (13)

Based on a plurality of health indicators weighted by at least one of the affiliation of the member and the position of the member included in the attributes of the plurality of members belonging to the target organization, the health status of the plurality of members is determined. The acquisition department that acquires the evaluated evaluation results, and
Based on the evaluation results acquired by the acquisition unit, the determination unit that determines the content of the service provided to the target organization, and the determination unit.
Service content management device that has. The acquisition unit classifies the health index into ranks, and acquires the evaluation result of evaluating the health status of the plurality of members based on the ratio of the number of the plurality of health indexes classified into the ranks.
The service content management device according to claim 1. The decision unit determines the loan conditions based on the evaluation result acquired by the acquisition unit.
The service content management device according to claim 1 or 2. The determination unit determines the interest rate of the loan based on the evaluation result acquired by the acquisition unit.
The service content management device according to claim 3. The acquisition unit was performed during a period in which a predetermined percentage or more of all the members belonging to the target organization received a health examination before the time when the determination unit determined the content of the service. Acquire the evaluation result of evaluating the health condition based on the plurality of health indexes based on the health diagnosis.
The service content management device according to any one of claims 1 to 4. The health index includes test results for a plurality of test items and includes test results.
The acquisition unit acquires the evaluation result of evaluating the health condition by weighting one or more test results associated with the industry to which the target organization belongs among the plurality of test results.
The service content management device according to any one of claims 1 to 5. The acquisition unit acquires the evaluation result of evaluating the health state of the members of the target organization by comparing with the health indexes of a plurality of members belonging to an organization different from the target organization.
The service content management device according to any one of claims 1 to 6. The acquisition unit acquires the evaluation result of evaluating the health state by differently weighting the health index of the family of the plurality of members and the plurality of health indexes of the plurality of members.
The service content management device according to any one of claims 1 to 7. The determination unit acquires the past health condition used for the evaluation result acquired by the acquisition unit at the time when the content of the service is determined in the past, and the acquisition unit at the time when the content of the service is determined. The content of the service is determined based on the relationship with the current health condition used in the evaluation result.
The service content management device according to any one of claims 1 to 8. The determination unit determines the content of the service based on the degree of improvement of the current health condition, which is improved from the past health condition at the time when the content of the service is determined immediately before.
The service content management device according to claim 9. The determination unit determines the content of the service based on whether or not the health condition used for the evaluation result acquired by the acquisition unit continuously satisfies a predetermined condition over a predetermined period.
The service content management device according to any one of claims 1 to 10. Computer runs,
Based on a plurality of health indicators weighted by at least one of the affiliation of the member and the position of the member included in the attributes of the plurality of members belonging to the target organization, the health status of the plurality of members is determined. Steps to get the evaluated evaluation result and
Based on the evaluation result, the step of determining the content of the service to be provided to the target organization and
Service content management method with. An evaluation device for acquiring evaluation results used to determine the content of services provided to the target organization.
A result acquisition unit that acquires a plurality of health index weighted respectively by at least one of title of the members belong and the members included in the attribute of a plurality of members belonging to the target tissue,
An evaluation unit that obtains the evaluation results by evaluating the health status of the plurality of members based on the plurality of health indexes.
Service content management device that has.

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