JP2019128877A - Service detail management device and service detail management method - Google Patents

Abstract

To provide a service suitable for the state of a member's health.SOLUTION: A service detail management device 3 comprises: an acquisition unit 331 that, on the basis of a plurality of health indices corresponding to a plurality of members belonging to an object organization, acquires an evaluation result obtained by evaluating the states of the plurality of member's health; and a determination unit 332 that determines the details of a service to be provided on the basis of the evaluation result acquired by the acquisition unit 331. The determination unit 332 determines the details of a service to be provided to the object organization on the basis of the evaluation result acquired by the acquisition unit 331.SELECTED DRAWING: Figure 2

Description

  The present invention relates to a service content management apparatus that manages service content determined based on an evaluation result of a medical examination.

  If the health of members of the organization is good, the risk of the organization is considered to be relatively low. Conventionally, there is known a system that allows a preferential treatment at the time of financing when a predetermined institution recognizes that health management is being carried out.

A memorandum of understanding was signed with Aichi Bank, Chukyo Bank, and Nagoya Bank to promote the promotion of health management and health declarations [Search on December 7, 2017], Internet <https://www.kyoukaikenpo.or.jp/ shibu / aichi / cat070 / 201606021>

  Health management approved by a given organization is not certified based on the results of a health condition diagnosis, so even if a given organization finds that health management is being conducted, Your health is not always good. As a result, there has been a problem that even though the health of members of the organization is not good, the organization may be given priority more than necessary.

  Therefore, the present invention has been made in view of these points, and it is an object of the present invention to provide a service content management apparatus and a service content management method capable of providing a service in accordance with the health status of members.

  The service content management apparatus according to the first aspect of the present invention acquires an evaluation result obtained by evaluating the health state of the plurality of members based on a plurality of health indexes corresponding to the plurality of members belonging to the target organization. An acquisition unit; and a determination unit that determines the content of the service to be provided based on the evaluation result acquired by the acquisition unit.

The determination unit may determine the content of the service provided to the target organization based on the evaluation result acquired by the acquisition unit.
The acquisition unit classifies the health indicators into ranks, acquires the evaluation results obtained by evaluating the health states of the plurality of members based on a ratio of the number of the plurality of health indicators classified into the ranks. Also good.

The determination unit may determine the financing condition based on the evaluation result acquired by the acquisition unit.
The determination unit may determine the interest rate of the loan based on the evaluation result acquired by the acquisition unit.

  The acquisition unit is performed during a period in which members of a predetermined ratio or more among all the members belonging to the target organization have undergone a health check before the determination unit determines the content of the service. The evaluation result obtained by evaluating the health condition based on the plurality of health indexes based on a health check may be acquired.

  The acquisition unit may acquire the evaluation result obtained by evaluating the health state by weighting the plurality of health indicators according to attributes of the members belonging to the target tissue.

  The health index includes test results for a plurality of test items, and the acquisition unit evaluates the health status by weighting one or more test results associated with the industry to which the target tissue belongs among the plurality of test results. You may acquire the said evaluated result.

  The acquisition unit may acquire the evaluation result obtained by evaluating the health state of the members of the target tissue by comparing with health indexes of a plurality of members belonging to an organization different from the target tissue.

  The acquisition unit may acquire the evaluation result of evaluating the health state by assigning different weights to the health index of the plurality of members' family and the plurality of health indexes of the plurality of members. Good.

  The determination unit acquires the past health condition used for the evaluation result acquired by the acquisition unit at the time of determining the content of the service in the past, and the acquisition unit at the time of determining the content of the service The content of the service may be determined based on the relationship with the current health condition used for the evaluation result.

  The determination unit may determine the content of the service based on the degree of improvement of the current state of health, which is improved compared to the past health condition at the time of immediately determining the content of the service.

  The determination unit may determine the content of the service based on whether the health condition used for the evaluation result acquired by the acquisition unit continuously satisfies a predetermined condition for a predetermined period. .

  The service content management method according to the second aspect of the present invention evaluates the health status of the plurality of members based on a plurality of health indexes corresponding to the plurality of members belonging to the target organization, which is executed by the computer. Obtaining an evaluation result; and determining a content of a service to be provided based on the evaluation result.

  An evaluation apparatus according to a third aspect of the present invention is an evaluation apparatus for acquiring an evaluation result used for determining the contents of a service to be provided, and is a plurality of members corresponding to a plurality of members belonging to a target organization. A result acquisition unit that acquires a health index; and an evaluation unit that acquires the evaluation result by evaluating a health state of the plurality of members based on the plurality of health indexes.

  According to the present invention, there is an effect that it is possible to provide a service according to the health condition of the members.

It is a figure for demonstrating the outline | summary of a service content management system. It is a figure which shows the structure of an evaluation apparatus and a service content management apparatus. It is a figure which shows the structure of a diagnostic result management database. It is a figure which shows the structure of evaluation management database. It is the figure which represented weighting for every type of industry typically. It is a figure which shows the structure of the diagnostic result management database which included the health index of the member's family. It is a figure which shows the structure of a service content management database. It is a sequence diagram which shows the flow of the process in a service content management system. It is a figure for demonstrating the outline | summary in the modification of a service content management system.

[Service Content Management System S]
FIG. 1 is a diagram for explaining an outline of the service content management system S. As shown in FIG. The service content management system S is a system that manages the content of a service provided to a target organization, which is an organization to which a service is provided. Services are services that provide tangible or intangibles to an organization. The service content is a loan condition such as a loan amount, a loan interest rate or a loan period when the service provider is a bank, and may be an investment condition such as an investment amount. When the service provider is a telecommunications carrier, it is a charge etc. necessary for using the communication line. Also, if the service provider is a rating agency, provide the results of rating for the target organization.

  The target organization is a service user who uses a service provided by the service provider, for example, a corporation to which employees and officers belong, or a local government to which employees belong. Members are employees and officers belonging to the corporation when the target organization is a corporation, and staff members belonging to the local government when the target organization is a local government. The service provider is a corporation that provides services to the target organization. The provision of the service includes a case where the service is provided directly to the target organization or indirectly by a request / consignment from a third party. The service provider may not be the target organization to which the member belongs, but may be another individual or corporation related to the target organization (for example, a business corporation having the target organization as a customer). The service provider is, for example, a bank that provides financing to the target organization or a communication provider that provides a communication line to the target organization.

  The service content management system S includes an evaluation device 2 and a service content management device 3. The evaluation device 2 and the service content management device 3 are devices managed by a service provider, and are, for example, servers. The evaluation device 2 evaluates the health status of a plurality of members belonging to the target organization, and notifies the service content management device 3 of the evaluation results. The service content management device 3 manages the content of the service provided to the target organization, and notifies the terminal 1 managed by the target organization of the content of the service received by the target organization.

  In this specification, it is described that the service provider evaluates the health status of a plurality of members belonging to the target organization and manages the contents of the service provided to the target organization. However, the present invention is not limited to this. For example, a service in which a third party who has a legal relationship with a service provider (for example, a corporation to which a consignment contract entrusts) evaluates the health status of a plurality of members who belong to the target organization and provides it to the target organization May be managed.

  When a service provider accepts an application for a service (for example, financing, investment, rating, or use of a communication line) from a target organization, the service provider requests a member of the target organization to receive a test (FIG. 1). (1)). The member collects the sample using the test kit sent from the test center ((2) in FIG. 1). The test kit is, for example, a blood collection device or a wearable device that measures heart rate, number of steps, sleep time, and the like. The member mails the collected sample (for example, collected blood or measured heart rate data) to the inspection center or transmits the measurement data to the inspection center ((3) in FIG. 1). In addition to the collected sample, the member may send an inquiry form in which exercise time, alcohol consumption, smoking amount, etc. are written to the inspection center.

  The inspection center performs an inspection based on the specimens and the like sent from the members ((4) in FIG. 1). The examination center transmits the health index to the evaluation device 2 as a result of the examination ((5) in FIG. 1). Specifically, the staff of the inspection center transmits a health index to the evaluation device 2 using a computer (not shown). Here, the health index is an index used to evaluate the health condition of the members, and health based on health check results and lifestyle habits (for example, the number of steps, sleep time, exercise time, alcohol consumption, smoking amount, etc.) Including factors that affect The evaluation device 2 evaluates the health status of the members based on the health index transmitted from the examination center ((6) in FIG. 1). The evaluation device 2 transmits the evaluation result to the service content management device 3 ((7) in FIG. 1).

  The service content management device 3 determines the service content based on the evaluation result transmitted from the evaluation device 2 ((8) in FIG. 1). For example, when the evaluation result indicates that the health status of the members belonging to the target organization is good, the service content management apparatus 3 determines the service content that has been preferentially given over the reference level. On the other hand, when the evaluation result indicates that the health status of the members belonging to the target organization is not good, the service content management device 3 determines that the service content is at the reference level.

  The service content management device 3 notifies the terminal 1 of the determined service content ((9) in FIG. 1). For example, when the service provider is a bank, the service content management device 3 managed by the bank notifies the terminal 1 of the determined loan conditions for the target organization. For example, when the service provider is a rating agency requested by a bank, the service content management device 3 managed by the rating agency notifies the terminal 1 managed by the bank of the rating result for the determined target organization, The bank notifies the target organization of the loan terms determined based on the rating results.

  Further, for example, when the service user (company A) who uses the service and the target organization (company B) receiving the health condition evaluation are not the same entity, the service content management device 3 managed by the bank is the company B The terminal 1 managed by the company A is notified of the loan conditions for the company A determined based on the health status of the members. In this case, the company A and the company B have a relationship based on a contract or capital, for example, when the company A is a dispatch company, the company B is a dispatch company, and the company A is a parent company. Company B is a subsidiary of Company A. In this way, the service provider can provide a service according to the health condition of the members belonging to the target organization. In this way, the target tissue can be motivated to work towards health promotion.

[Configuration of Evaluation Device 2 and Service Content Management Device 3]
Subsequently, configurations of the evaluation device 2 and the service content management device 3 will be described. FIG. 2 is a diagram showing the configuration of the evaluation device 2 and the service content management device 3. The evaluation device 2 includes a communication unit 21, a storage unit 22, and a control unit 23. The communication unit 21 is an interface for connecting to a network that transmits and receives data to and from the service content management device 3, and includes, for example, a LAN controller.

  The storage unit 22 is a storage medium such as a ROM (Read Only Memory), a RAM (Random Access Memory), and a hard disk. The storage unit 22 stores a program executed by the control unit 23. In addition, the storage unit 22 stores a diagnostic result management database that manages health indexes of members of the organization, and an evaluation result management database that manages the evaluation results. Details of the diagnosis result management database and the evaluation result management database will be described later.

  The control unit 23 is, for example, a CPU (Central Processing Unit). The control unit 23 functions as a result acquisition unit 231, a classification unit 232, and an evaluation unit 233 by executing the program stored in the storage unit 22.

  The result acquisition unit 231 acquires a plurality of health indexes corresponding to a plurality of members belonging to the target tissue transmitted from the examination center. The result acquisition unit 231 inputs the acquired plurality of health indicators to the classification unit 232.

  The classification unit 232 classifies the health index into ranks. The classification unit 232 stores the health index classified into the rank in the diagnosis result management database.

  FIG. 3 is a diagram illustrating a configuration of the diagnosis result management database. As shown in FIG. 3, the diagnostic result management database includes member information for identifying members who belong to the target tissue, an implementation date indicating the date on which the examination was performed, and an examination result indicated by the health index (for example, liver Function and kidney function etc. are associated and stored. The member information includes, for example, a target organization name, a department name of the target organization, and a user ID that is member identification information.

  The test results shown in FIG. 3 are indicated by ranks classified into five levels from 1 to 5, for example, for each test type (for example, liver function, kidney function, etc.). The test results for each test type are classified into five levels based on whether or not the numerical values of a plurality of test items (for example, γ-GTP, uric acid, etc.) included in the test type are within a predetermined reference value. Indicated by rank. In addition, when employ | adopting another index, for example, the number of steps, as a health index, for example, it classifies by the number of steps on an examination day, and a rank can be evaluated high, so that there are many steps.

  The classification unit 232 may classify the rank of the inspection type based on the inspection item having the worst diagnostic result among the plurality of inspection items included in the inspection type, or may include a plurality of inspections included in the inspection type. The diagnosis results of the items may be averaged to classify the rank of the examination type.

  Returning to FIG. 2, although the details will be described later, the evaluation unit 233 evaluates the health status of the plurality of members based on the plurality of health indicators. Specifically, the evaluation unit 233 evaluates the target tissue to which the member belongs based on the health state of the member indicated by the examination result stored in the diagnosis result management database.

  The evaluation unit 233 evaluates the health status of members at the timing when a plurality of health indexes corresponding to all members belonging to the target tissue are transmitted from the examination center. However, even if all the members do not receive a medical checkup, there may be a case where the health status of the members can be evaluated if more than a predetermined percentage of members receive the medical checkup.

  Therefore, the evaluation unit 233 has a health checkup of a predetermined percentage or more of all the members belonging to the target organization before the time when the determination unit 332 of the service content management apparatus 3 described later determines the service content. The health status may be evaluated based on a plurality of health indicators based on health examinations performed during the received period. The evaluation unit 233 transmits, for example, a plurality of health indicators corresponding to members of 80% or more from the inspection center within one year from immediately before the determination unit 332 of the service content management device 3 determines the content of the service. The health status of the members may be evaluated at the determined timing. The evaluation unit 233 transmits the evaluation result to the service content management device 3 via the communication unit 21.

  The service content management device 3 includes a communication unit 31, a storage unit 32, and a control unit 33. The communication unit 21 is an interface for connecting to a network that transmits and receives data to and from the terminal 1 or the evaluation device 2 and includes, for example, a LAN controller.

  The storage unit 32 is a storage medium such as a ROM, a RAM, and a hard disk. The storage unit 32 stores a program executed by the control unit 33. Further, the storage unit 32 stores a service content management database that manages the service content provided by the service provider. Details of the service content management database will be described later.

The control unit 33 is, for example, a CPU. The control unit 33 functions as an acquisition unit 331 and a determination unit 332 by executing the program stored in the storage unit 32.
The acquisition unit 331 acquires, from the evaluation device 2, evaluation results obtained by evaluating the health states of a plurality of members based on a plurality of health indexes corresponding to the plurality of members belonging to the target organization via the communication unit 31. To do.

  Although details will be described later, the determination unit 332 determines the content of the service to be provided to the target organization based on the evaluation result of the evaluation device 2. Specifically, the content of the service provided to the target organization is determined based on the evaluation result acquired by the acquisition unit 331. The determination unit 332 notifies the terminal 1 of the determined service content via the communication unit 31.

[Health condition evaluation method]
Subsequently, an evaluation method performed by the evaluation unit 233 of the evaluation device 2 will be described. The evaluation unit 233 evaluates the health status of the plurality of members based on the ratio of the number of health indicators classified into ranks for each classification type. Specifically, the evaluation unit 233 evaluates the health status of the plurality of members based on the ratio of the number of health indexes classified into the plurality of ranks by the classification unit 232. The evaluation unit 233 stores the evaluation result in the evaluation management database.

  FIG. 4 is a diagram showing the configuration of the evaluation management database. As shown in FIG. 4, the evaluation management database associates an evaluation object indicating a target organization to which a member who has undergone a medical examination belongs, an examination period indicating a period during which the examination is performed, and an evaluation based on a health index. I remember it. Each of the examination types of the evaluation illustrated in FIG. 4 indicates the ratio of members included in each of the plurality of ranks classified into five levels from 1 to 5. The total evaluation shown in FIG. 4 indicates, for example, a comprehensive evaluation classified into five general ranks from A to E based on the proportion of members included in each rank in each examination type.

  The evaluation unit 233 performs comprehensive evaluation based on a predetermined index. For example, if the proportion of 1 and 2 in each of the examination types is 80% or more and the proportion of 4 and 5 in each of the examination types is 10% or less, the predetermined index is “A” for the overall rank, and 4 to 5 in the examination types If the ratio up to 5 is 30% or more, the overall rank is set to "E", and so on.

  The evaluation unit 233 may evaluate the health status of the members of the target tissue by comparing it with the health index of a plurality of members belonging to a different tissue from the target tissue. For example, when “Company A” shown in FIG. 4 is an evaluation target, the evaluation unit 233 evaluates the health status of the members of “Company A” by comparing with “Company B”. In this case, since the health status of the members of “Company A” is better than the health status of the members of “Company B”, the evaluation unit 233 is more than “Company B” with respect to “Company A”. Evaluate by classifying into higher ranks.

  Moreover, the evaluation part 233 may evaluate a member's health state by weighting a health index according to various conditions. For example, members in their thirties who are working can play an important role in carrying out the business of the target organization. In addition, executives can play an important role as responsible for managing business operations. If such members are not in good health, it may affect the performance of the target organization's business.

  Therefore, the evaluation unit 233 may evaluate the health state by weighting a plurality of health indicators according to attributes of members belonging to the target organization, for example, at least one of age, affiliation, and position. For example, the evaluation unit 233 may evaluate the health condition by weighting a plurality of health indexes corresponding to members in their thirties by 1.5 times. In addition, the evaluation unit 233 may evaluate the health status by, for example, weighting a plurality of health indexes corresponding to the executives twice.

  The evaluation unit 233 may evaluate the health condition by weighting one or more test results associated with the industry to which the target tissue belongs among a plurality of test results for a plurality of test types included in the health index. FIG. 5 is a diagram schematically showing weighting for each type of business. As shown in FIG. 5, the weighting is set for each type of inspection for each type of industry. For example, since the sales department often takes alcohol through entertainment with customers, twice the weight is set for the examination type of liver function that is affected by alcohol intake. In addition, since the development department is susceptible to stress due to product development delivery time and cost control, etc., twice as heavy weighting is set for the type of blood test that is affected by the stress.

  As described above, the evaluation unit 233 performs weighting based on a numerical value set for each of one or more test results associated with the type of industry to which the target organization belongs among a plurality of test results for a plurality of test types included in the health index. To assess health status. The evaluation unit 233 performs weighting based on a numerical value set for each of one or more test results associated with the type of industry to which the target organization belongs among a plurality of test results for a plurality of test items included in the health index. The state may be evaluated. In this way, by setting weights on inspection items that are more detailed than the inspection type, the evaluation unit 233 can improve the accuracy of evaluating the health condition for each industry.

  Further, even when the members themselves are in good health, if the health of the members' families is not good, there is a possibility that work cannot be performed due to family nursing or the like. Therefore, the evaluation unit 233 may evaluate the health state by assigning different weights to the health index of the family of the plurality of members and the plurality of health indexes of the plurality of members. In this case, first, the classification unit 232 classifies each of the plurality of health indexes corresponding to the plurality of members belonging to the target organization and the family of the plurality of members acquired by the result acquisition unit 231 into a plurality of ranks. Then, the classified health index is stored in the diagnosis result management database.

  FIG. 6 is a diagram showing the configuration of a diagnostic result management database including health indicators of family members. As shown in FIG. 6, in addition to the configuration shown in FIG. 3, the diagnostic result management database stores member information in association with a relationship indicating a relationship with members. For example, when the weight of each member is 1.0, the evaluation unit 233 weights 0.5 times when the relationship is “wife” and the relationship is “eldest son”, “eldest daughter”, etc. Health status is assessed by weighting 0.25 times when showing children.

[How to determine service contents]
Subsequently, a method of determining the service content performed by the determination unit 332 of the service content management device 3 will be described. For example, when the service provider is a bank, the determination unit 332 determines the interest rate of the loan to the target organization based on the evaluation result acquired by the acquisition unit 331. For example, when the service provider is a communication carrier, the determination unit 332 determines a fee associated with the use of the communication line based on the evaluation result acquired by the acquisition unit 331. The determination unit 332 notifies the terminal 1 of the determined service content, and stores the determined service content in the service content management database.

  FIG. 7 is a diagram showing the configuration of a service content management database. The service content management database shown in FIG. 7 has a configuration in which the service provider is a bank. As shown in FIG. 7, the service content management database includes a target organization indicating a service user to whom use of the service is applied, a target year indicating a year in which the service content is determined, an evaluation acquired from the evaluation device 2, The service content determined based on the evaluation is associated and stored. For example, when the evaluation is “A”, the determination unit 332 determines “special interest rate 1” having the lowest interest rate, and when the evaluation is “B”, the “special interest rate” is lower than the normal interest rate. 2 ”is determined, and when the evaluation is“ C ”or less, the same“ general interest rate ”as the normal interest rate is determined.

  The determination unit 332 uses the past health state used in the evaluation result acquired by the acquisition unit 331 at the time when the service content is determined in the past and the evaluation result acquired by the acquisition unit 331 at the time when the service content is determined. The content of the service may be determined based on the relationship with the current health condition used. Specifically, the determination unit 332 may determine the content of the service based on the degree of improvement of the current health state that is improved from the past health state at the time when the content of the service was determined immediately before.

  For example, when determining the interest rate of a loan to company A in fiscal 2017, it is assumed that the evaluation in fiscal 2016 is "B" and the evaluation in fiscal 2017 is "A" as shown in FIG. In this case, the determination unit 332 determines an interest rate lower than the interest rate determined in FY2016 because the evaluation in FY2017 is improved over the evaluation in FY2016.

  The determination unit 332 may determine the content of the service based on whether the health condition used for the evaluation result acquired by the acquisition unit 331 continuously satisfies the predetermined condition for a predetermined period. For example, the determination unit 332 has the lowest interest rate on condition that the health condition used for the evaluation result acquired by the acquisition unit 331 is continuously “B” or more for a plurality of evaluations over three years or more. You may decide "special interest rate 1". The determination unit 332 determines “special interest rate 1” as the service content because the health condition used in the evaluation results of the company A shown in FIG. .

[Process of service content management system S]
The flow of processing in the service content management system S will be described. FIG. 8 is a sequence diagram showing a flow of processing in the service content management system S. The process of the service content management system S starts when the result acquisition unit 231 of the evaluation device 2 acquires a plurality of health indexes corresponding to a plurality of members belonging to the target organization, which are sent from the inspection center. (S10). The result acquisition unit 231 inputs the acquired plurality of health indicators to the classification unit 232.

  The classification unit 232 classifies the health index into ranks (S20). The classification unit 232 stores the health index classified into the rank in the diagnosis result management database.

  The evaluation unit 233 determines whether or not the plurality of health indexes transmitted from the examination center satisfy a predetermined number (S30). The evaluation unit 233, for example, on the condition that a plurality of health indicators corresponding to all members belonging to the target organization are transmitted from the examination center, a plurality of members corresponding to all members belonging to the target organization If it is determined that the health index has not been transmitted from the inspection center (NO in S30), the process returns to S30.

  On the other hand, when the evaluation unit 233 determines that a plurality of health indexes corresponding to all members belonging to the target organization have been transmitted from the inspection center (YES in S30), the health indexes stored in the diagnosis result management database The weighting is performed on (S40). The evaluation unit 233 performs weighting on the plurality of health indicators, for example, by at least one of the age and the post of the member belonging to the target tissue.

  The evaluation unit 233 evaluates the health states of the plurality of members based on the weighted plurality of health indexes (S50). Specifically, the evaluation unit 233 evaluates the health status of the plurality of members based on the ratio of the number of health indexes classified into the plurality of ranks by the classification unit 232. The evaluation unit 233 stores the evaluation result in the evaluation management database. Further, the evaluation unit 233 transmits the evaluation result to the service content management device 3 via the communication unit 21.

  The acquisition unit 331 of the service content management device 3 evaluates the health results of the plurality of members based on the plurality of health indexes corresponding to the plurality of members belonging to the target organization transmitted from the evaluation device 2. Obtain (S60). The acquisition unit 331 inputs the acquired evaluation result to the determination unit 332.

  The determination unit 332 determines the content of the service provided to the target organization based on the result evaluated by the evaluation device 2 (S70). For example, the determination unit 332 determines the interest rate of the loan to the target organization based on the evaluation result acquired by the acquisition unit 331.

[Effect in the present embodiment]
As described above, the service content management system S according to the present embodiment has a plurality of configurations based on a plurality of health indices corresponding to a plurality of members belonging to the target organization acquired by the evaluation apparatus 2 from the inspection center. Assess the health of staff members. Then, based on the evaluation result evaluated by the evaluation device 2, the service content management device 3 determines the content of the service to be provided to the target organization. By doing this, the service content management system S can determine the service content based on the member's actual health status. As a result, the service provider can provide services in accordance with the health status of members belonging to the target organization. The target organization is then motivated to work on health promotion to receive good service.

[Modification]
In the above description, an example is shown in which the service provider evaluates the health status of the member based on the health index transmitted from the examination center and determines the service content, but the present invention is not limited thereto. The health index may be evaluated at the inspection center, and the service provider may determine the content of the service based on the result evaluated by the inspection center.

  FIG. 9 is a diagram for explaining an outline of the service content management system S according to a modification. (1) to (4) and (8) to (9) shown in FIG. 9 correspond to (1) to (4) and (8) to (9) shown in FIG. As shown in FIG. 9, the evaluation device 2 is managed by the inspection center. In this case, the inspection center staff inputs a health index into the evaluation device 2 using a computer (not shown) ((5) in FIG. 9).

  The evaluation device 2 evaluates the health status of the members based on the input health index ((6) in FIG. 9), and transmits the evaluated result to the service content management device 3 ((7 in FIG. 9). )). Then, the service content management apparatus 3 determines the service content based on the transmitted evaluation result ((8) in FIG. 9), and notifies the terminal 1 of the determined service content ((9) in FIG. 9). By doing this, even if the service provider does not have knowledge about medical examinations, he / she understands the health status of a plurality of members who belong to the target organization based on the evaluation result by the examination center, and the service contents Can be determined.

  As mentioned above, although the present invention was explained using an embodiment, the technical scope of the present invention is not limited to the range given in the above-mentioned embodiment, and various modification and change are possible within the range of the gist. is there. For example, a specific embodiment of device distribution and integration is not limited to the above embodiment, and all or a part thereof may be functionally or physically distributed and integrated in any unit. Can do. In addition, new embodiments generated by any combination of a plurality of embodiments are also included in the embodiments of the present invention. The effect of the new embodiment produced by the combination has the effect of the original embodiment.

DESCRIPTION OF SYMBOLS 1 Terminal 2 Evaluation apparatus 21 Communication part 22 Storage part 23 Control part 231 Result acquisition part 232 Classification part 233 Evaluation part 3 Service content management apparatus 31 Communication part 32 Storage part 33 Control part 331 Acquisition part 332 Determination part

Claims (15)

An acquisition unit that acquires an evaluation result of evaluating the health status of the plurality of members based on a plurality of health indicators corresponding to a plurality of members belonging to the target tissue;
A determination unit that determines the content of the service to be provided based on the evaluation result acquired by the acquisition unit;
A service content management apparatus. The determination unit determines the content of the service provided to the target organization based on the evaluation result acquired by the acquisition unit.
The service content management device according to claim 1. The acquisition unit classifies the health indicators into ranks, and acquires the evaluation results obtained by evaluating the health states of the plurality of members based on a ratio of the number of the plurality of health indicators classified into the ranks.
The service content management device according to claim 1 or 2. The determination unit determines a financing condition based on the evaluation result acquired by the acquisition unit.
The service content management device according to any one of claims 1 to 3. The determination unit determines the interest rate of the loan based on the evaluation result acquired by the acquisition unit.
The service content management device according to claim 4. The acquisition unit is performed during a period in which members of a predetermined ratio or more among all the members belonging to the target organization have undergone a health check before the determination unit determines the content of the service. Acquiring the evaluation result obtained by evaluating the health condition based on the plurality of health indicators based on a health check,
The service content management apparatus according to any one of claims 1 to 5. The acquisition unit acquires the evaluation result of evaluating the health state by weighting the plurality of health indicators according to attributes of the members belonging to the target tissue.
The service content management device according to any one of claims 1 to 6. The health index includes test results for a plurality of test items,
The obtaining unit obtains the evaluation result obtained by evaluating the health condition by weighting one or more examination results associated with the type of industry to which the target tissue belongs among the plurality of examination results.
The service content management device according to any one of claims 1 to 7. The acquisition unit acquires the evaluation result obtained by evaluating the health status of the members of the target tissue by comparing with the health index of a plurality of members belonging to an organization different from the target tissue.
The service content management device according to any one of claims 1 to 8. The acquisition unit acquires the evaluation result of evaluating the health state by weighting the health index of a family of the plurality of members and the plurality of health indexes of the plurality of members differently,
The service content management device according to any one of claims 1 to 9. The determination unit acquires the past health state used in the evaluation result acquired by the acquisition unit at the time of determining the service content in the past and the acquisition unit at the time of determining the service content. The content of the service is determined based on the relationship with the current health condition used in the evaluation result.
The service content management device according to any one of claims 1 to 10. The determination unit determines the content of the service based on the degree of improvement of the current health state improved from the past health state at the time of determining the content of the service immediately before,
The service content management device according to claim 11. The determining unit determines the content of the service based on whether the health condition used in the evaluation result acquired by the acquiring unit continuously satisfies a predetermined condition over a predetermined period;
The service content management device according to any one of claims 1 to 12. The computer runs,
Acquiring an evaluation result obtained by evaluating the health status of the plurality of members based on a plurality of health indicators corresponding to a plurality of members belonging to the target tissue;
Determining the content of the service to be provided based on the evaluation result;
Service content management method comprising: An evaluation apparatus for acquiring an evaluation result used to determine the content of a service to be provided,
A result acquisition unit for acquiring a plurality of health indicators corresponding to a plurality of members belonging to the target tissue;
An evaluation unit that acquires the evaluation result by evaluating the health status of the plurality of members based on the plurality of health indicators;
An evaluation apparatus.

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