JP6927794B2 - Product trading support system and product trading support method - Google Patents

Description

The present invention relates to a technique for promoting the sale and purchase of goods, and more particularly to a technique effective applied to a commodity sale support system and a commodity sale support method for activating the second-hand goods market.

For example, home appliances have a large retail market, while the second-hand goods market (reuse market) is very small compared to other fields such as books and clothing. It is said that there is a tendency for the ratio of (keep it without throwing it away even if it is no longer needed) to be high. On the other hand, there is also a survey result that many people have experience of making mistakes or regrets after purchasing home appliances, and it is considered that there is a potential need for buying and selling second-hand goods. Under these circumstances, in recent years, especially young people have become less reluctant to purchase second-hand goods. For example, the reuse market of C2C (Consumer to Consumer) such as Yahoo Auction (registered trademark) and Mercari (registered trademark). Is expanding. However, these users are limited, and the B2C (Business to Consumer) reuse market has not been able to expand.

As a mechanism for revitalizing the reuse market in B2C, for example, Japanese Patent Application Laid-Open No. 2004-227428 (Patent Document 1) states that a secondhand bookstore sells a secondhand book at a price higher than the normal purchase price within a predetermined period. Information on the purchase guarantee that guarantees the purchase under predetermined conditions such as purchase is sent to the bookstore, and the bookstore grants the purchase guarantee based on the information on the purchase guarantee and purchases a new book. It is stated that it will be sold to a person. When a new book purchaser sells the book, the used book dealer purchases the book under predetermined conditions within a predetermined period and sells the purchased book to the used book purchaser.

Japanese Unexamined Patent Publication No. 2004-227428

According to the conventional technology, the seller of the product including new products and the second-hand goods dealer cooperate with each other by the purchase guarantee, so that the second-hand goods dealer purchases the second-hand goods more reliably and efficiently and sells the second-hand goods to the customer. Can be done in a timely manner and can contribute to the revitalization of the second-hand goods market.

However, in the prior art, the second-hand goods dealer merely provides a purchase guarantee that declares that the second-hand goods will be purchased with a privilege within a predetermined purchase period. Therefore, the risk that the quality of second-hand goods may deteriorate or deteriorate beyond the permissible range when actually purchasing is not taken into consideration. For example, when considering the reuse market for home appliances, the purchased second-hand goods may not operate normally, or repair / maintenance may be excessively costly, and the purchase guarantee side must bear an excessive risk. It doesn't become.

Therefore, an object of the present invention is a product sales support system and product sales support that reduce the risk of purchasing a used product and enable a product seller to propose an effective purchase guarantee when selling a product. To provide a method.

The above and other objects and novel features of the present invention will become apparent from the description and accompanying drawings herein.

A brief description of typical inventions disclosed in the present application is as follows.

The merchandise buying and selling support system according to a typical embodiment of the present invention is a merchandise buying and selling support system that supports the buying and selling of merchandise between a merchandise seller and a customer, and is a customer in the merchandise dealer who sells the merchandise. The warranty management department that manages the information related to the warranty for repair and / or maintenance that the customer subscribed to when the product is purchased by the product, and the customer when the product is purchased by the customer at the product distributor. Only when there is the guarantee for the product related to the product, the purchase guarantee management department that manages the information related to the purchase guarantee service for which the future purchase price of the product subscribed by the customer is preset by the product distributor. And have.

Among the inventions disclosed in the present application, the effects obtained by representative ones will be briefly described as follows.

That is, according to a typical embodiment of the present invention, it is possible to reduce the risk when purchasing a used product and to propose an effective purchase guarantee when the product seller sells the product. It is possible to motivate customers for the next purchasing behavior including replacement by purchase.

It is a figure which showed the outline about the structural example of the product buying and selling support system which is one Embodiment of this invention. It is a figure which showed the outline about the example of buying and selling of goods in one Embodiment of this invention. It is a figure which showed the outline of the example of setting the purchase guarantee price based on the purchase price presented by each second-hand goods dealer in one Embodiment of this invention. It is a figure which showed the outline about the example of the processing flow at the time of product replacement in one Embodiment of this invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, in all the drawings for explaining the embodiment, in principle, the same reference numerals are given to the same parts, and the repeated description thereof will be omitted. On the other hand, the parts described with reference numerals in one figure may be referred to with the same reference numerals in the explanation of other figures, although they are not shown again.

<Overview>
For example, in household appliances, major items such as refrigerators, washing machines, and TVs have already reached a high penetration rate of nearly 100%, and it is thought that future consumption trends of customers are mainly due to replacement or additional purchases. However, since the average number of household members is decreasing year by year, it is considered that replacement by purchase is the main consumption. On the other hand, the percentage of replacements due to breakdowns in these major home appliances is around 70% for refrigerators and washing machines, and around 35% for TVs and mobile phones, and can still be used at a certain rate (not broken down). There is a high possibility that you are buying a new one while holding the home appliances in good condition. In other words, there is a high possibility that the old home appliances have been stored.

Many home appliance mass retailers may have introduced their own long-term extended warranty in addition to the short-term manufacturer's warranty normally attached to home appliances, but for home appliances with a high replacement rate due to breakdown, long-term extension Guarantee is also an obstacle to replacement by purchase. On the other hand, it is a guarantee of low added value for home appliances with a low replacement rate due to breakdown.

Therefore, in the product sales support system according to the embodiment of the present invention, on the premise that the customer replaces the product, a long-term extended warranty is subscribed to when a new home appliance is purchased at a store such as a home electronics mass retailer. At the same time, by subscribing to a purchase guarantee with X% of the product price in cash or points, the customer is guaranteed to purchase at (X + Y)% points with Y% of the product price added. This purchase guarantee can be voluntarily put into effect by the customer, and the shorter the period from the time of purchase to the replacement of the product, the more preferential treatment is given. For example, the shorter the period from the time of purchase, the larger the added Y% value, and the longer the period, the smaller the value. It is possible to apply the purchase guarantee only with the short-term manufacturer's warranty without joining the long-term extended warranty, but in that case, the purchase guarantee period itself is set to a short period. In the following description, the case of joining the long-term extended warranty will be described as an example.

As a result, when the customer activates the purchase guarantee, the added points equivalent to Y% are given to the customer. Since the points have a value as an in-house currency that can be used only at the target store, it is easy to guide them to the next purchasing behavior including replacement by purchase at the store. On the other hand, if the customer does not activate the purchase guarantee, the dealer can obtain a profit of X% of money or points paid additionally when the customer subscribes to the purchase guarantee.

In addition, if the selling price of the product purchased by the store in the reuse market is higher than the price equivalent to Y% (at the time of purchase), that amount can be obtained as a profit. If you sell at a price lower than the Y% equivalent price, you will directly lose money. In either case, since the purchase price equivalent is paid by points, it is possible to easily induce the next purchasing behavior in the store. For repairs and maintenance before selling the purchased product in the reuse market, use this (or repair the additional money or points paid when joining) during the warranty period of the long-term extended warranty. It can be applied to such costs), and the risk of purchasing used products can be reduced.

Also, unlike general "trade-in", the customer is guaranteed a preset purchase price (points) for each elapsed period from the time of purchase of the product, so the customer can visualize the present value of the product in use. can do. Furthermore, by proposing to customers as a set up to purchase when purchasing a product, we will promote the sale of products that would otherwise be stored in the reuse market and motivate them to make the next purchase. Can be done.

In the present embodiment, the product to be bought and sold will be described as a home electric appliance, but the present invention is not limited to this. As with home appliances, it should be widely applied to the sale and purchase of products that can be guaranteed for purchase at the time of sale and that can take a transaction form that sets a relatively long warranty period such as a long-term extended warranty. Can be done. In addition, if the dealer can guarantee the operation, it is possible to start from a used product instead of a new product as a trading target.

<System configuration>
FIG. 1 is a diagram showing an outline of a configuration example of a product trading support system according to an embodiment of the present invention. The product trading support system 1 is, for example, an information processing system composed of a server device, a virtual server built on a cloud computing service, and the like. Then, middleware such as OS (Operating System), DBMS (DataBase Management System), and Web server program developed on the memory from a recording device such as HDD (Hard Disk Drive) by a CPU (Central Processing Unit) (not shown), and the middleware thereof. By executing the software running on the above, various functions described later related to the provision of the product trading support service are realized.

The product sales support system 1 includes, for example, a product distributor 2 which is a store or the like that sells new products (which may be second-hand products if operation can be guaranteed) via a network 6 such as the Internet. An information processing terminal or system (not shown) used by the second-hand goods distributor 3, which is a store or the like that buys and sells second-hand goods, is connected.

The product trading support system 1 includes, for example, user management unit 11, point management unit 12, guarantee management unit 13, purchase guarantee management unit 14, futures purchase processing unit 15, and replacement processing unit 16 implemented as software. Has. Further, for example, it has data such as a product master database (DB) 101 implemented as a database, a user DB 111, a point DB 112, a guarantee DB 113, a purchase guarantee DB 114, and a purchase condition DB 115.

The user management unit 11 has a function of recording and managing the information of the user who can use the service provided by the product trading support system 1 in the user DB 111. The user includes, for example, a person in charge of the product distributor 2, a person in charge of the second-hand goods distributor 3, a customer who purchases a product from the product distributor 2, and the like. Customers and the like who purchase second-hand goods from the second-hand goods dealer 3 may be included. The user information includes user account information, attribute information, and the like.

The point management unit 12 records in the point DB 112 information such as the balance and expiration date of points given according to the purchase price when the customer purchases the product at the product distributor 2, and information related to the acquisition / consumption history. It has a function to manage. Therefore, in the present embodiment, it is assumed that the product distributor 2 provides the point service. The points held by the customer can be used for purchasing a product (replacement or purchase of another product) from the product distributor 2. When the product seller 2 has a function related to point management, the product sales support system 1 may be configured to use the function.

The warranty management unit 13 has a function of recording and managing information related to a long-term warranty contract concluded based on the manufacturer's warranty or the customer's request in the warranty DB 113 when the customer purchases the product at the product distributor 2. Have. As described above, the long-term extended warranty includes, for example, any long-term extended warranty service additionally provided by the product distributor 2 in addition to the short-term manufacturer's warranty normally attached to home appliances as standard. However, it is not limited to this. If the guarantee service contract is concluded by the customer by voluntarily paying a predetermined additional fee, the length of the guarantee period (the longer the guarantee period, the higher the purchase amount in the purchase guarantee described later) and the service provider are particularly limited. Not done.

The customer may pay a predetermined additional fee in cash when subscribing to the long-term extended warranty service, or may pay by the points earned when purchasing the product (in this case, the earned points are reduced). The product master DB 101 may hold information on whether or not the product is covered by the long-term extended warranty service for each product sold by the product distributor 2.

The purchase guarantee management unit 14 has a function of recording and managing information related to the purchase guarantee contract concluded based on the customer's request in the purchase guarantee DB 114 when the customer purchases the product at the product distributor 2. As described above, in the present embodiment, the purchase at the added price (points) is guaranteed by subscribing to the purchase guarantee as a set at the same time as the long-term extended guarantee. Therefore, the purchase guarantee management unit 14 may control to perform the process related to the purchase guarantee only when the information of the long-term extended guarantee is registered in the guarantee DB 113.

The customer may pay a predetermined additional fee in cash when subscribing to the purchase guarantee service, or may pay by points earned when purchasing the product. The product master DB 101 may hold information on whether or not the product is covered by the purchase guarantee service for each product sold by the product distributor 2.

When a customer subscribes to a purchase guarantee when purchasing a product, the product distributor 2 (or the operator of the product sales support system 1 or the like), for example, sets a preset price according to the elapsed period from the time of purchase. Guarantee to buy by equivalent points. That is, when the purchase is made, the points corresponding to the purchase price are added to the point balance of the customer in the point DB 112. As described above, this purchase price can be, for example, a price obtained by adding Y% to X% of the product price additionally paid when joining the purchase guarantee, and as described later, for example. , The product distributor 2 sets the purchase price in consideration of the purchase price presented in advance by each of the plurality of used product distributors 3.

The merchandise dealer 2 sells the second-hand goods purchased based on the purchase guarantee to the second-hand goods dealer 3. The operator or the like of the product sales support system 1 may be entrusted by the product distributor 2 to mediate the sale to the second-hand product distributor 3. As described above, if the product distributor 2 (or the operator of the product sales support system 1) can sell the purchased product to the second-hand product distributor 3 at a price higher than the purchase price, the amount is charged. It can be obtained as a profit.

The futures purchase processing unit 15 records and manages information related to future purchase conditions presented by each second-hand goods distributor 3 in the purchase condition DB 115, and as will be described later, the product distributor 2 manages the information. It has a function to set the guarantee amount of the purchase guarantee (purchase price when purchasing used products in the future).

The replacement processing unit 16 has a function of executing processing when a customer makes a replacement at the product distributor 2. Specifically, as will be described later, when the purchase guarantee is put into effect by the customer, points corresponding to the purchase price are given to the customer in advance, and the delivery company, etc. for the target second-hand goods is deducted. Arrange for pick-up. In addition, when the customer purchases a new product as a replacement (the same type of product may be replaced or another product may be purchased), the product will be delivered at the same time as the used product is picked up. Arrange to do. As a result, it is possible to efficiently process the distribution related to the collection of used products and the delivery of purchased products.

<Outline of product trading support>
FIG. 2 is a diagram showing an outline of an example of buying and selling of goods by the goods buying and selling support system 1 in the above-described embodiment. As described above, when the product purchaser 4 who is a customer concludes a long-term extended warranty contract when purchasing a new product from the product distributor 2, the information is recorded in the warranty DB 113 of the product sales support system 1. NS. That is, it can be said that the product seller 2 guarantees the operation (quality guarantee) of the target product to the product sales support system 1 (or the business operator or the like that operates the product sales support system 1) during the warranty period.

In the warranty DB 113, for example, information such as warranty type, warranty period, extended warranty contract number, customer name, address, customer identification information (customer number, account number, user ID, etc.), product model number, purchase date, repair history, etc. Is recorded. In addition to being referred to by the product distributor 2 and the product sales support system 1 for managing the guarantee contract, this information is used by the second-hand product distributor 3 and the second-hand product purchaser 5 as necessary. It can be referred to to grasp the state of the product. At this time, the information relating to the product purchaser 4 who purchased the target second-hand product may not be disclosed.

At the same timing as the long-term extended warranty contract, the product purchaser 4 subscribes to the purchase guarantee when he / she accepts the conditions relating to the purchase guarantee presented by the product sales support system 1 via the product distributor 2. This information is recorded in the purchase guarantee DB 114 of the product sales support system 1. In the purchase guarantee DB 114, for example, information such as the purchase guarantee contract number, customer name, address, customer identification information, product model number, purchase date, purchase guarantee price for each elapsed period, purchase deadline, purchase guarantee effective date, etc. is recorded. .. This information is referred to by the second-hand goods distributor 3 and the product sales support system 1 for managing the purchase guarantee contract, and if necessary, the product distributor 2 and the product purchaser 4 are the target products. It can be referred to to confirm the contents of the purchase guarantee pertaining to.

The purchase guarantee price presented by the product sales support system 1 to the product purchaser 4 is set based on, for example, the purchase price presented by the plurality of second-hand goods distributors 3. On the premise that the target second-hand goods operate normally, each second-hand goods dealer 3 presents the future desired purchase price for each elapsed period from the time of purchase to the goods sales support system 1. The product sales support system 1 sets the purchase guarantee price based on the maximum amount of the presented purchase price for each elapsed period from the time of purchase. For products for which the purchase price has not been presented by the second-hand goods distributor 3 (the purchase price has not been attached), the acceptance of the purchase guarantee may be stopped.

FIG. 3 is a diagram showing an outline of an example in which a purchase guarantee price is set based on the purchase price presented by each second-hand goods dealer 3 in the present embodiment. The table as shown in the figure is generated by, for example, the futures purchase processing unit 15 of the commodity trading support system 1 and recorded in the purchase condition DB 115. Here, for a certain product, each used product distributor 3 (“X”, “Y”, “Z” in the example in the figure) has presented each elapsed period from the time of purchase (6 in the example in the figure). , 12, 18, 24, 36 months later) Holds information on the desired purchase price. In the case of the desired purchase price as shown in the example of FIG. 3, the futures purchase processing unit 15 purchases on the assumption that it will be sold to the second-hand goods dealer "Z" that offers the highest price until 6 to 36 months later. A guaranteed price is set, and after 36 months, the purchase guaranteed price is set on the assumption that the product will be sold to the second-hand goods dealer "Y" who offered the highest price (thick line frame in the figure).

If the product purchaser 4 activates the purchase guarantee in the future, the product distributor 2 (or the operator of the product sales support system 1, etc.) will start from the purchase based on the contents of the purchase guarantee recorded in the purchase guarantee DB 114. The target product (used product) is purchased from the product purchaser 4 at the purchase guarantee price set according to the elapsed period. Then, it is sold to the second-hand goods dealer 3 determined based on the contents of the purchase condition DB 115. The second-hand goods dealer 3 purchases the second-hand goods at the purchase price presented in advance and sells the second-hand goods to the second-hand goods purchaser 5 in the reuse market. As described above, when the second-hand goods purchaser 5 decides whether or not to purchase the second-hand goods, the guarantee contents recorded in the guarantee DB 113 of the product sales support system 1 may be referred to.

<Processing at the time of replacement>
FIG. 4 is a diagram showing an outline of an example of a processing flow at the time of product replacement in the present embodiment. Here, for example, a product purchaser 4 has already purchased and used a large household electric appliance such as a refrigerator, a washing machine, a television, etc., which needs to use services such as delivery and installation at the time of purchase and disposal. An example is shown in which a product (= second-hand product) is replaced and another product is newly purchased. It should be noted that the product purchaser 4 subscribes to both the long-term extended warranty and the purchase guarantee when the second-hand product is first purchased, and the purchase guarantee is effective at the time of replacement, and the second-hand product is purchased. As mentioned above, the products purchased by replacement (hereinafter, may be referred to as "replacement products") are the same as the second-hand products to be purchased (hereinafter, may be referred to as "purchased products"). Alternatively, it does not have to be the same type of product, and may be another product.

First, the product purchaser 4 requests the product sales support system 1 to take effect of the purchase guarantee for the used product purchased from the product distributor 2 and used (S01). The information processing terminal owned by the product purchaser 4 may be used to access the product sales support system 1 to request the entry into force, or the product distributor 2 may be presented with a purchase guarantee or the like. The entry into force request may be made via 2. In the product sales support system 1, the purchase guarantee management unit 14 obtains the guarantee contents related to the target purchase guarantee contract with reference to the purchase guarantee DB 114, and puts into effect the purchase guarantee (S02). That is, the product sales support system 1 (or the business operator that operates the system 1) purchases the target second-hand goods.

After that, prior to the collection of the target purchased product, the purchase guarantee management unit 14 grants points corresponding to the purchase guarantee price to the target product purchaser 4 as a provisional payment via the point management unit 12. (S03). That is, it is added to the balance of points held by the target product purchaser 4 recorded in the point DB 112. This point can be used as a source of funds when purchasing a new replacement product. As a premise of provisionally paying points, it is assumed that the target product purchaser 4 has registered information such as a credit card for payment in advance in the product sales support system 1.

The product purchaser 4 who has received the provisional payment of points purchases a replacement product from the product distributor 2 (S04). This purchase price can be paid with the points held including the points received provisionally in step S03 (S05). When paying with points, the point management unit 12 of the product sales support system 1 subtracts the balance of points held by the target product purchaser 4 recorded in the point DB 112 (S06). If the amount paid in points is less than the price of the replacement product, or if the payment is made in cash regardless of the points, the product seller 2 will ask for money (including a credit card) for the shortfall in the price of the replacement product. (Including) payment is received (S07).

Upon receiving the payment in points and / or money, the product seller 2 arranges the shipment of the target replacement product (S08). The product seller 2 may access the product sales support system 1 using an information processing terminal (not shown) and record the information as a result of the direct arrangement by himself / herself via the replacement processing unit 16. The delivery arrangement itself may be requested to the replacement processing unit 16. In either case, the replacement processing unit 16 of the product sales support system 1 collectively delivers the replacement product to the product purchaser 4 and picks up the purchased product held by the product purchaser 4 at the same timing. Arrange to implement and complete in one visit (S09). When the replacement processing unit 16 arranges for delivery or pick-up, for example, the instruction content related to the arrangement may be output to the information processing terminal of the product distributor 2 by a screen, printing, or the like, or delivery. If there is a system that accepts pick-up, instruction data may be sent to it.

After that, the product purchaser 4 receives the replacement product delivered from the delivery company or the like that has received the arrangement (S10). Also, in exchange for this, the target purchased product is picked up (S11). The information related to the purchased product collected by the delivery company or the like may be recorded in the product sales support system 1 via the replacement processing unit 16. Here, if the purchased product cannot be picked up (including the case where the purchased product cannot operate normally due to damage that greatly exceeds the warranty range of the long-term extended warranty), step S03 is used as the consideration for the purchased product. It means that the points temporarily paid in the above were inappropriate. Therefore, in the replacement processing unit 16 of the product sales support system 1, the money corresponding to the provisionally paid points is collected and settled by charging, for example, a credit card or the like registered in advance by the target product purchaser 4. (S12).

After that, the product sales support system 1 (or the business operator that operates the product) sells the target purchased product by the replacement processing unit 16 based on the contents of the purchase condition DB 115 according to the elapsed period from the purchase date. The second-hand goods distributor 3 is determined, and the target purchased product is sold to the second-hand goods dealer 3 at the purchase price presented by the second-hand goods dealer 3 (S13). As described above, if the purchase guarantee price is higher than the Y% equivalent price added to the product price when the purchase guarantee is given to the product purchaser 4, the product distributor 2 (or the product sales support) The operator of the system 1) can make a profit.

In this way, on the premise that the credit card information of the product purchaser 4 is registered when the purchase guarantee comes into effect, the points corresponding to the purchase price are given to the product purchaser 4 prior to the collection of the purchased product. Temporarily pay for. As a result, the product purchaser 4 can be motivated to purchase the next product at the target product distributor 2 by using the provisionally paid points as a source of funds. In addition, when the replacement product purchased using the temporarily paid points is delivered, the purchased product is collected at the same time, which is an efficient procedure for both the product purchaser 4 and the delivery company. can do.

As described above, according to the product sales support system 1 according to the embodiment of the present invention, when the product dealer 2 purchases the product on the premise that the product purchaser 4 will replace the product in the future. By joining the long-term extended warranty and the purchase guarantee as a set, the purchase with the added points is guaranteed. As a result, when the product purchaser 4 puts into effect the purchase guarantee, the added points are given to the product purchaser 4, and it is possible to guide the product purchaser 2 to the next purchasing behavior including replacement by purchase. It is possible to revitalize the reuse market by supplying used products that would otherwise be stored in the reuse market after ensuring a certain level of quality.

Although the invention made by the present inventor has been specifically described above based on the embodiments, the present invention is not limited to the above embodiments and can be variously modified without departing from the gist thereof. Needless to say. For example, the above-described embodiment has been described in detail in order to explain the present invention in an easy-to-understand manner, and is not necessarily limited to the one including all the described configurations. Further, it is possible to add / delete / replace a part of the configuration of the above-described embodiment with another configuration.

Further, each of the above configurations, functions, processing units, processing means and the like may be realized by hardware by designing a part or all of them by, for example, an integrated circuit. Further, each of the above configurations, functions, and the like may be realized by software by the processor interpreting and executing a program that realizes each function. Information such as programs, tables, and files that realize each function can be placed in a memory, a hard disk, a recording device such as an SSD (Solid State Drive), or a recording medium such as an IC card, an SD card, or a DVD.

Further, in each of the above figures, the control lines and information lines are shown as necessary for explanation, and not all the control lines and information lines in the implementation are necessarily shown. In practice, it can be considered that almost all configurations are interconnected.

The present invention can be used as a product sales support system and a product sales support method for activating the second-hand goods market.

1 ... Product sales support system, 2 ... Product distributor, 3 ... Second-hand goods distributor, 4 ... Product purchaser, 5 ... Second-hand goods purchaser, 6 ... Network,
11 ... User Management Department, 12 ... Point Management Department, 13 ... Guarantee Management Department, 14 ... Purchase Guarantee Management Department, 15 ... Futures Purchase Processing Department, 16 ... Replacement Processing Department,
101 ... Product master DB, 111 ... User DB, 112 ... Point DB, 113 ... Guarantee DB, 114 ... Purchase guarantee DB, 115 ... Purchase condition DB

Claims (4)

It is a product sales support system that supports the purchase and sale of products between the product seller and the customer.
When the product by the customer in order firm that sells products purchased the customer has subscribed, and assurance management unit for managing information relating to warranty for repair and / or maintenance,
Only if there is a previous SL guarantees, the customer has subscribed, the purchase warranty management section future purchase price for the items to manage information relating to purchase warranty service is set in advance by the product distributor,
A point management unit that manages the balance of points that can be used as consideration when purchasing products at the product distributor for each customer.
Have,
When the customer activates the purchase guarantee service, the purchase guarantee management department adds points corresponding to the purchase price to the holding balance of the customer's points via the point management department as payment of the purchase price. However, if the target second-hand goods cannot be picked up from the customer, the product sales support system that setstles the price related to the purchase price based on the information of the payment method registered by the customer. In the product sales support system according to claim 1,
The purchase guarantee management unit sets the purchase price for each elapsed period from the purchase of the product by the customer, based on the desired purchase price offered by one or more second-hand goods distributors who buy and sell the second-hand goods. Trading support system. In the product sales support system according to claim 1 or 2.
Further, when the purchase guarantee service is activated by the customer and the product is purchased by the customer at the product distributor, the product is delivered to the customer and the used product covered by the purchase guarantee service is used. A product sales support system that has a replacement processing unit that outputs an instruction to collectively collect goods from the customer. It is a product sales support method in a product sales support system that supports the purchase and sale of products between a product seller and a customer.
The product trading support system
And assurance management step the product has subscribed the customer when it is purchased, to record information relating to warranty for repair and / or maintenance by the customer in the product seller to sell goods,
Only if there is a previous SL guarantees, the customer has subscribed, the purchase warranty management step future purchase price for the items to record information relating to purchase warranty service is set in advance by the product distributor,
A point management step for managing the holding balance of points that can be used as consideration when purchasing a product at the product distributor for each customer, and a point management step.
The execution,
In the purchase guarantee management step, when the customer activates the purchase guarantee service, points corresponding to the purchase price are added to the holding balance of the customer's points through the point management step as payment of the purchase price. However, when the target second-hand goods cannot be picked up from the customer, the product sales support method for executing the settlement of the price related to the purchase price based on the information of the payment means registered by the customer.

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