JP6873448B1

JP6873448B1 - EC device

Info

Publication number: JP6873448B1
Application number: JP2020127981A
Authority: JP
Inventors: 正克本多
Original assignee: 株式会社セオン
Priority date: 2020-07-29
Filing date: 2020-07-29
Publication date: 2021-05-19
Anticipated expiration: 2040-07-29
Also published as: JP2022025257A

Abstract

【課題】現実の商業施設（顧客対応を行う施設）を丸ごとＥＣ（ＥｌｅｃｔｒｏｎｉｃＣｏｍｍｅｒｃｅ）化し、顧客の利便性を向上する電子商取引技術を提供する。
【解決手段】ＥＣ化装置において、商業施設の固定物、商品、人の位置情報を記憶する位置情報記憶手段１４０、商業施設に設置されるセンシング手段３４０（撮像装置、収音装置、発信器受信器）によって、商品や人の現在位置を算出し、位置情報を更新する位置情報更新手段１６０、画像をユーザー端末上に表示させる施設内様子表示手段１７０、商品の選択操作に基づき、商品の詳細情報を表示させる詳細情報表示手段１８０、商品の購入操作に基づいて、商品の代金決済及び発送を含む売買処理を行う販売処理手段１９０及び人に対する呼び出し操作に基づいて、呼び出し操作が行われた人が所持する情報端末などの問い合わせ先とユーザーとの間で会話可能な環境を確立させる問い合わせ手段２００を有する。
【選択図】図２PROBLEM TO BE SOLVED: To provide an electronic commerce technology for improving customer convenience by converting an actual commercial facility (facility for dealing with customers) into EC (Electronic Commerce) as a whole.
SOLUTION: In an EC device, a position information storage means 140 for storing the position information of a fixed object, a product, or a person in a commercial facility, and a sensing means 340 installed in the commercial facility (imaging device, sound collecting device, transmitter receiving). Product details based on the location information updating means 160 that calculates the current position of the product or person and updates the location information, the facility inside state display means 170 that displays the image on the user terminal, and the product selection operation. Detailed information display means 180 for displaying information, sales processing means 190 for performing sales processing including payment and shipping of goods based on the purchase operation of goods, and a person who has been called based on a call operation for a person. It has an inquiry means 200 for establishing an environment in which a user can have a conversation with an inquiry contact such as an information terminal owned by the user.
[Selection diagram] Fig. 2

Description

電子商取引の技術に関する。 Regarding the technology of electronic commerce.

デジタルツインとは、現実世界のデータを用いて、仮想空間上に現実世界のコピー環境を再現する技術である。 Digital twin is a technology that reproduces a real-world copy environment in a virtual space using real-world data.

近年、デジタルツインに関する技術的提案が盛んになされており、例えば、特許文献１では、デジタルツイン技術を利用して、車両に発生する故障を精度よく予測するアイデアが提案され、特許文献２では、スマート工場の透明なモニタリング方法が提案されている。 In recent years, technical proposals regarding digital twins have been actively made. For example, Patent Document 1 proposes an idea of accurately predicting a failure that occurs in a vehicle by using digital twin technology, and Patent Document 2 provides. A transparent monitoring method for smart factories has been proposed.

特開２０１９−１５３２９１号公報Japanese Unexamined Patent Publication No. 2019-153291 特表２０２０−５１５９５８号公報Special Table 2020-515598

ところで従来、ＷＥＢ上に設置される仮想店舗においてユーザーが買い物をしようとする場合、商品陳列の様子が平面的であったり、仮想店舗上にはユーザー以外の人物がいないなど実店舗のような臨場感を感じられなかったりするという問題点があった。 By the way, conventionally, when a user tries to shop at a virtual store installed on the WEB, the appearance of the product display is flat, and there is no person other than the user on the virtual store. There was a problem that I couldn't feel it.

そこで本発明では、上記問題点を鑑み、現実の商業施設（顧客対応を行う施設）をまるごとＥＣ（Electronic Commerce）化し、顧客の利便性を向上させるＥＣ化装置を提供することを目的とする。 Therefore, in view of the above problems, it is an object of the present invention to provide an EC device that improves the convenience of customers by converting an actual commercial facility (a facility that handles customers) into an EC (Electronic Commerce).

開示するＥＣ化装置の一形態は、仮想店舗ではなく実在する商業施設において固定的に配置される固定物を識別する固定物識別情報と、前記固定物の外観情報と、を関連付けて記憶する固定物情報記憶手段と、前記商業施設において実際に並べて販売される商品を識別する商品識別情報と、前記商品の外観情報と、前記商品の説明を含む詳細情報と、を関連付けて記憶する商品情報記憶手段と、前記商業施設にいる前記商業施設で働く人及び前記商業施設に来訪した客を識別する人識別情報と、前記働く人及び前記来訪した客の外観情報と、を関連付けて記憶する人情報記憶手段と、前記固定物、前記商品並びに前記働く人及び来訪した客を識別する識別情報と、該識別情報で識別される前記固定物、商品並びに働く人及び来訪した客の前記商業施設における位置を表す第１位置情報と、を関連付けて記憶する位置情報記憶手段と、前記商業施設に設置されるセンシング手段によるセンシング結果に基づいて、前記商品識別情報及び前記人識別情報毎に、前記商業施設における前記商品並びに働く人及び来訪した客の現在位置である第２位置情報を算出する位置情報算出手段と、前記商品識別情報及び人識別情報毎に、前記第２位置情報に基づいて、前記第１位置情報を更新する位置情報更新手段と、ユーザー端末からの表示要求に応じ、前記固定物識別情報、前記商品識別情報及び前記人識別情報それぞれについて、関連付けられる前記外観情報が前記第１位置情報で特定される前記商業施設における位置に配置される画像を前記ユーザー端末上に表示させる施設内様子表示手段と、前記ユーザー端末上に表示される前記商品の選択操作に基づいて、前記選択操作が行われた前記商品に関連付けられる前記詳細情報を前記ユーザー端末上に表示させる詳細情報表示手段と、前記ユーザー端末上に表示される前記商品の購入操作に基づいて、前記購入操作が行われた前記商品の代金決済及び発送を含む売買処理を行う売買処理手段と、前記ユーザー端末上に表示される前記働く人に対する呼び出し操作に基づいて、前記呼び出し操作が行われた前記働く人が所持する情報端末を含む所定の問い合わせ先と前記ユーザー端末との間で会話可能な環境を確立させる問い合わせ手段と、を有し、前記施設内様子表示手段が、前記来訪した客に関する前記人識別情報に関連付けられる前記外観情報として、人の姿を模したキャラクターの画像情報を表示させることを特徴とする。
One form of the EC device to be disclosed is a fixed object identification information that identifies a fixed object that is fixedly arranged in an existing commercial facility instead of a virtual store, and a fixed object identification information that stores the appearance information of the fixed object in association with each other. Product information storage that stores product information storage means, product identification information that identifies products that are actually sold side by side in the commercial facility, appearance information of the product, and detailed information including a description of the product. Person information that stores the means, the person identification information that identifies the person who works at the commercial facility and the customer who visited the commercial facility, and the appearance information of the worker and the visitor in association with each other. storage means, said fixture, said products and identification information identifying the customer who the workers and visitors, the fixture identified by the identification information, the position in the commercial facility of products and workers and visitors to the customer Based on the sensing result of the location information storage means that stores the first position information representing the above and the sensing means installed in the commercial facility in association with each other, the product identification information and the person identification information are for each of the commercial facilities. The second position information calculation means for calculating the second position information which is the current position of the product , the worker and the visiting customer, and the second position information for each of the product identification information and the person identification information. 1 The first position information is associated with the position information updating means for updating the position information and the appearance information associated with each of the fixed object identification information, the product identification information, and the person identification information in response to a display request from the user terminal. Based on the facility interior display means for displaying the image arranged at the position in the commercial facility specified in the above on the user terminal and the product selection operation displayed on the user terminal, the selection operation is performed. The purchase operation is performed based on the detailed information display means for displaying the detailed information associated with the product on the user terminal and the purchase operation of the product displayed on the user terminal. An information terminal possessed by the worker who has performed the call operation based on the transaction processing means for performing the purchase / sale processing including payment and shipping of the product and the call operation for the worker displayed on the user terminal. have a, a query unit establishing the speakable environment between a predetermined contact information and said user terminal including the facility state display means is associated with the person identification information about customers who the visit the Characters that imitate human figures as appearance information It is characterized by displaying the image information of.

開示するＥＣ化装置は、現実の商業施設（顧客対応を行う施設）をまるごとＥＣ（Electronic Commerce）化し、顧客の利便性を向上させる。 The disclosed EC conversion device completely converts an actual commercial facility (facility that handles customers) into EC (Electronic Commerce) and improves customer convenience.

本実施の形態に係るＥＣ化装置の概要を説明する図である。It is a figure explaining the outline of the EC conversion apparatus which concerns on this embodiment. 本実施の形態に係るＥＣ化装置の機能ブロック図である。It is a functional block diagram of the EC conversion device which concerns on this embodiment. 本実施の形態に係る固定物情報記憶手段の一例を示す図である。It is a figure which shows an example of the fixed object information storage means which concerns on this embodiment. 本実施の形態に係る商品情報記憶手段の一例を示す図である。It is a figure which shows an example of the product information storage means which concerns on this embodiment. 本実施の形態に係る人情報記憶手段の一例を示す図である。It is a figure which shows an example of the person information storage means which concerns on this embodiment. 本実施の形態に係る位置情報記憶手段の一例を示す図である。It is a figure which shows an example of the position information storage means which concerns on this embodiment. 本実施の形態に係る施設内様子表示手段による表示例を示す図である。It is a figure which shows the display example by the in-facility state display means which concerns on this embodiment. 本実施の形態に係るＥＣ化装置のハードウエア構成例を示す図である。It is a figure which shows the hardware configuration example of the EC conversion apparatus which concerns on this embodiment. 本実施の形態に係るＥＣ化装置による位置情報更新処理の一例の流れを示すフローチャートである。It is a flowchart which shows the flow of an example of the position information update processing by the EC conversion apparatus which concerns on this embodiment. 本実施の形態に係るＥＣ化装置によるＥＣ化処理の一例の流れを示すフローチャートである。It is a flowchart which shows the flow of an example of the EC conversion process by the EC conversion apparatus which concerns on this embodiment.

図面を参照しながら、本発明を実施するための形態について説明する。
（本実施の形態に係るＥＣ化装置の動作原理） A mode for carrying out the present invention will be described with reference to the drawings.
(Operating principle of the EC device according to the present embodiment)

図１を用いて、本実施の形態に係るＥＣ化装置（以下、単に「本装置」という。）１００の概要について説明する。図１は、本装置１００と周辺装置との関わり方を説明する図である。 An outline of the EC device (hereinafter, simply referred to as “the device”) 100 according to the present embodiment will be described with reference to FIG. FIG. 1 is a diagram illustrating how the device 100 and peripheral devices are related to each other.

図１で示すように、本装置１００は、通信ネットワーク３７０を介して、商業施設２１０に設置されるセンシング手段３４０、ユーザー３５０が操作するユーザー端末３６０などと接続される。通信ネットワーク３７０は、有線・無線のどちらでも良い。 As shown in FIG. 1, the apparatus 100 is connected to the sensing means 340 installed in the commercial facility 210, the user terminal 360 operated by the user 350, and the like via the communication network 370. The communication network 370 may be either wired or wireless.

センシング手段３４０は、商業施設２１０に設置されるカメラ装置であっても良く、本装置１００は、カメラ装置３４０が撮影する商品２５０、人２９０の画像情報に基づいて、商品２５０、人２９０の施設内位置情報３３０を知ることができる。 The sensing means 340 may be a camera device installed in the commercial facility 210, and the device 100 is a facility of the product 250 and the person 290 based on the image information of the product 250 and the person 290 taken by the camera device 340. The internal position information 330 can be known.

また、センシング手段３４０は、商品２５０、人２９０が備える発信器が発信し、商業施設２１０に設置される受信器が受信する電磁波に基づいて、商品２５０、人２９０の施設内位置３３０を計測する仕組みであっても良い。ユーザー３５０は、本装置１００を利用して買い物をする人であり、ユーザー端末３６０は、携帯情報端末であっても、パーソナルコンピューターであっても良い。 Further, the sensing means 340 measures the position 330 in the facility of the product 250 and the person 290 based on the electromagnetic wave transmitted by the transmitter provided by the product 250 and the person 290 and received by the receiver installed in the commercial facility 210. It may be a mechanism. The user 350 is a person who makes a purchase using the device 100, and the user terminal 360 may be a mobile information terminal or a personal computer.

本装置１００は、ＷＥＢ上に設置される仮想店舗において買い物ができる環境を提供するものであるが、あたかも実在する商業施設２１０で買い物をしているような環境をユーザー端末３６０上で実現させるものである。本装置１００は、現実の商業施設（顧客対応を行う施設）１００をまるごとＥＣ（Electronic Commerce）化し、顧客の利便性を向上させるものである。 The device 100 provides an environment in which shopping can be performed in a virtual store installed on the WEB, but realizes an environment on the user terminal 360 as if shopping in an existing commercial facility 210. Is. The present device 100 completely converts an actual commercial facility (facility that handles customers) 100 into an EC (Electronic Commerce) to improve customer convenience.

図１乃至７を用いて、本装置１００の動作原理について説明する。図２は、本装置１００の機能ブロック図である。図３乃至７は、後述する本装置１００が備える各手段による処理を説明するための図である。 The operating principle of the present device 100 will be described with reference to FIGS. 1 to 7. FIG. 2 is a functional block diagram of the apparatus 100. 3 to 7 are diagrams for explaining the processing by each means provided in the present device 100, which will be described later.

図２で示すように、本装置１００は、固定物情報記憶手段１１０、商品情報記憶手段１２０、人情報記憶手段１３０、位置情報記憶手段１４０、位置情報算出手段１５０、位置情報更新手段１６０、施設内様子表示手段１７０、詳細情報表示手段１８０、売買処理手段１９０、問い合わせ手段２００を有する。 As shown in FIG. 2, the apparatus 100 includes a fixed object information storage means 110, a product information storage means 120, a person information storage means 130, a position information storage means 140, a position information calculation means 150, a position information update means 160, and a facility. It has an inside state display means 170, a detailed information display means 180, a trading processing means 190, and an inquiry means 200.

固定物情報記憶手段１１０は、商業施設２１０において固定的に配置される固定物２２０を識別する固定物識別情報２３０、固定物２２０の外観情報２４０などの情報を関連付けて記憶する。固定物２２０は、例えば、商業施設２１０に設置される商品棚、通路、レジ、入口、出口、装飾物などである。外観情報２４０は、固定物２２０の大きさ、形状、模様、色彩を特定する情報であり、例えば、固定物２２０の画像情報であっても良い。 The fixed object information storage means 110 stores information such as the fixed object identification information 230 for identifying the fixed object 220 fixedly arranged in the commercial facility 210 and the appearance information 240 of the fixed object 220 in association with each other. The fixed object 220 is, for example, a product shelf, an aisle, a cash register, an entrance, an exit, a decoration, etc. installed in a commercial facility 210. The appearance information 240 is information for specifying the size, shape, pattern, and color of the fixed object 220, and may be, for example, image information of the fixed object 220.

図３は、固定物情報記憶手段１１０に記憶される情報の一例を示す図である。図３で示すように、固定物情報記憶手段１１０においては、名称：商品棚、識別番号２３０：１０００１、外観情報２４０：（大きさ）８０ｃｍ×１５０ｃｍ×２００ｃｍ；（画像情報）棚画像．ｊｐｇなどの情報が関連付けて記憶される。また、固定物情報記憶手段１１０においては、名称：通路、識別番号２３０：１０００２、外観情報２４０：（大きさ）１０００ｃｍ×１５０ｃｍ×０ｃｍ；（画像情報）通路画像．ｊｐｇなどの情報が関連付けて記憶される。 FIG. 3 is a diagram showing an example of information stored in the fixed object information storage means 110. As shown in FIG. 3, in the fixed object information storage means 110, the name: product shelf, identification number 230: 10001, appearance information 240: (size) 80 cm × 150 cm × 200 cm; (image information) shelf image. Information such as jpg is associated and stored. Further, in the fixed object information storage means 110, the name: passage, identification number 230: 1002, appearance information 240: (size) 1000 cm × 150 cm × 0 cm; (image information) passage image. Information such as jpg is associated and stored.

商品情報記憶手段１２０は、商業施設２１０において実際に並べて販売される商品２５０一つ一つを識別する商品識別情報２６０、商品２５０の外観情報２７０、商品２５０の説明を含む詳細情報２８０などの情報を関連付けて記憶する。外観情報２７０は、商品２５０の大きさ、形状、模様、色彩を特定する情報であり、例えば、商品２５０の画像情報であっても良い。 The product information storage means 120 includes information such as product identification information 260 that identifies each of the products 250 that are actually sold side by side in the commercial facility 210, appearance information 270 of the product 250, and detailed information 280 including a description of the product 250. To associate and memorize. The appearance information 270 is information for specifying the size, shape, pattern, and color of the product 250, and may be, for example, image information of the product 250.

図４は、商品情報記憶手段１２０に記憶される情報の一例を示す図である。図４で示すように、商品情報記憶手段１２０においては、名称：商品Ａ、識別番号２６０：２０００１、外観情報２７０：（大きさ）３０ｃｍ×２０ｃｍ×３ｃｍ；（画像情報）商品画像Ａ．ｊｐｇ、詳細情報２８０：説明１などの情報が関連付けて記憶される。また、商品情報記憶手段１２０においては、名称：商品Ｂ、識別番号２６０：２０００２、外観情報２７０：（大きさ）３０ｃｍ×５ｃｍ×１００ｃｍ；（画像情報）商品画像Ｂ．ｊｐｇ、詳細情報２８０：説明２などの情報が関連付けて記憶される。 FIG. 4 is a diagram showing an example of information stored in the product information storage means 120. As shown in FIG. 4, in the product information storage means 120, the name: product A, the identification number 260: 20001, the appearance information 270: (size) 30 cm × 20 cm × 3 cm; (image information) product image A. Information such as jpg and detailed information 280: Description 1 is stored in association with each other. Further, in the product information storage means 120, the name: product B, the identification number 260: 20002, the appearance information 270: (size) 30 cm × 5 cm × 100 cm; (image information) product image B. Information such as jpg and detailed information 280: Description 2 is stored in association with each other.

人情報記憶手段１３０は、商業施設２１０にいる人２９０を識別する人識別情報３００、人２９０の外観情報３１０などの情報を関連付けて記憶する。人２９０は、商業施設２１０で働く従業員や店員であっても良く、商業施設２１０に来訪した客であっても良い。外観情報３１０は、人２９０の大きさ、形状、模様、色彩を特定する情報であり、例えば、人の姿を模したキャラクター（アバター）の画像情報であっても良い。 The person information storage means 130 stores information such as the person identification information 300 for identifying the person 290 in the commercial facility 210 and the appearance information 310 of the person 290 in association with each other. The person 290 may be an employee or a clerk working at the commercial facility 210, or may be a customer who visits the commercial facility 210. The appearance information 310 is information for specifying the size, shape, pattern, and color of the person 290, and may be, for example, image information of a character (avatar) imitating the figure of a person.

図５は、人情報記憶手段１３０に記憶される情報の一例を示す図である。図５で示すように、人情報記憶手段１３０においては、名称：店員Ａ、識別番号３００：３０００１、外観情報３１０：（画像情報）人物画像Ａ．ｊｐｇなどの情報が関連付けて記憶される。また、人情報記憶手段１３０においては、名称：客Ｃ、識別番号３００：３０００３、外観情報３００：（画像情報）人物画像Ｃ．ｊｐｇなどの情報が関連付けて記憶される。 FIG. 5 is a diagram showing an example of information stored in the human information storage means 130. As shown in FIG. 5, in the person information storage means 130, the name: clerk A, identification number 300: 30001, appearance information 310: (image information) person image A. Information such as jpg is associated and stored. Further, in the person information storage means 130, the name: customer C, the identification number 300: 30003, the appearance information 300: (image information), the person image C.I. Information such as jpg is associated and stored.

位置情報記憶手段１４０は、識別情報２３０、２６０、３００、識別情報２３０、２６０、３００で識別される対象物２２０、２５０、２９０の第１位置情報３２０などの情報を関連付けて記憶する。なお、第１位置情報３２０は、商業施設２１０における対象物２２０、２５０、２９０の位置を表す情報であり、例えば、ｘｙｚ座標系で表される情報である。 The position information storage means 140 stores information such as the first position information 320 of the objects 220, 250 and 290 identified by the identification information 230, 260, 300 and the identification information 230, 260, 300 in association with each other. The first position information 320 is information representing the positions of the objects 220, 250, and 290 in the commercial facility 210, and is, for example, information represented by the xyz coordinate system.

図６は、位置情報記憶手段１４０に記憶される情報の一例を示す図である。図６で示すように、位置情報記憶手段１４０においては、識別番号２３０：１０００１、位置情報３２０：（ｘｙｚ座標）１００,１００，０などの情報が関連付けて記憶される。また、位置情報記憶手段１４０においては、識別番号２６０：２０００１、位置情報３２０：（ｘｙｚ座標）３００,３００，５０などの情報が関連付けて記憶される。 FIG. 6 is a diagram showing an example of information stored in the position information storage means 140. As shown in FIG. 6, in the position information storage means 140, information such as the identification number 230: 10001 and the position information 320: (xyz coordinates) 100, 100, 0 are stored in association with each other. Further, in the position information storage means 140, information such as the identification number 260: 20001 and the position information 320: (xyz coordinates) 300,300,50 are stored in association with each other.

位置情報算出手段１５０は、商業施設２１０に設置されるセンシング手段３４０によるセンシング結果に基づいて、識別情報２６０、３００毎に、商業施設２１０における商品２５０及び人２９０の現在位置である第２位置情報３３０を算出する。商業施設２１０における商品２５０・人２９０の移動を検知するための仕組みである。 The position information calculation means 150 is the second position information which is the current position of the goods 250 and the person 290 in the commercial facility 210 for each of the identification information 260 and 300 based on the sensing result by the sensing means 340 installed in the commercial facility 210. Calculate 330. This is a mechanism for detecting the movement of 250 goods and 290 people in the commercial facility 210.

位置情報算出手段１５０は、商業施設２１０に設置されるカメラ装置によって撮影される商品２５０・人２９０の画像情報に基づいて、商品２５０・人２９０の第２位置情報３３０を算出する形態としても良い。 The position information calculation means 150 may be in a form of calculating the second position information 330 of the product 250 / person 290 based on the image information of the product 250 / person 290 taken by the camera device installed in the commercial facility 210. ..

また、位置情報算出手段１５０は、商品２５０・人２９０が備える発信器が発信し、商業施設２１０に設置される受信器が受信する電磁波に基づいて、商品２５０・人２９０の第２位置情報３３０を算出する形態としても良い。位置情報算出手段１５０は、人２９０が発する声を、商業施設２１０に設置されるマイク装置で受信し、その受信強度等に基づいて、人２９０の第２位置情報３３０を算出する形態としても良い。 Further, the position information calculation means 150 uses the electromagnetic waves transmitted by the transmitter provided in the product 250 / person 290 and received by the receiver installed in the commercial facility 210, and the second position information 330 of the product 250 / person 290. May be in the form of calculating. The position information calculation means 150 may be in a form in which the voice emitted by the person 290 is received by the microphone device installed in the commercial facility 210, and the second position information 330 of the person 290 is calculated based on the reception intensity or the like. ..

位置情報更新手段１６０は、商品識別情報２６０・人識別情報３００毎に、位置情報算出手段１５０によって算出された第２位置情報３００に基づいて、位置情報記憶手段１４０に記憶される第１位置情報３２０を更新する。商業施設２１０における商品２５０・人２９０の移動を把握するための仕組みである。 The position information updating means 160 stores the first position information stored in the position information storage means 140 based on the second position information 300 calculated by the position information calculation means 150 for each of the product identification information 260 and the person identification information 300. Update 320. It is a mechanism for grasping the movement of 250 goods and 290 people in the commercial facility 210.

施設内様子表示手段１７０は、ユーザー端末３６０からの表示要求に応じて動作する。施設内様子表示手段１７０は、識別情報２３０、２６０、３００それぞれについて、関連付けられる外観情報２４０、２７０、３１０が第１位置情報３２０で特定される商業施設２１０における位置に配置される画像をユーザー端末３６０上に表示させる。 The facility inside state display means 170 operates in response to a display request from the user terminal 360. The facility in-facility display means 170 displays an image in which the associated appearance information 240, 270, and 310 are arranged at positions in the commercial facility 210 specified by the first position information 320 for each of the identification information 230, 260, and 300. Display on 360.

なお、施設内様子表示手段１７０は、商業施設２１０に設置されるカメラ装置が撮影する商業施設２１０の画像に重ねて、上記画像を表示させる形態としても良い。 The in-facility state display means 170 may be in a form of displaying the above image on the image of the commercial facility 210 taken by the camera device installed in the commercial facility 210.

図７は、施設内様子表示手段１７０によってユーザー端末３６０上に表示される画像の一例を示す図である。図７で示すように、施設内様子表示手段１７０は、現実の商業施設（顧客対応を行う施設）２１０について、商品棚、通路、レジ、入口、出口、装飾物、商品、従業員、客をまるごとユーザー端末３６０上に表示させる。 FIG. 7 is a diagram showing an example of an image displayed on the user terminal 360 by the facility interior display means 170. As shown in FIG. 7, the facility interior display means 170 displays the product shelves, aisles, cash registers, entrances, exits, decorations, products, employees, and customers for the actual commercial facility (facility that handles customers) 210. The whole is displayed on the user terminal 360.

詳細情報表示手段１８０は、ユーザー端末３６０上に表示される商品２５０の選択操作に基づいて、選択操作が行われた商品２５０に関連付けられる詳細情報２８０をユーザー端末３６０上に表示させる。詳細情報表示手段１８０は、ユーザー３５０が興味を持つ商品２５０に関する説明情報をユーザー３５０に示すことができる。 The detailed information display means 180 causes the user terminal 360 to display the detailed information 280 associated with the product 250 for which the selection operation has been performed, based on the selection operation of the product 250 displayed on the user terminal 360. The detailed information display means 180 can show the user 350 explanatory information about the product 250 that the user 350 is interested in.

売買処理手段１９０は、ユーザー端末３６０上に表示される商品２５０の購入操作に基づいて、購入操作が行われた商品２５０の代金決済及び発送を含む売買処理が行われる。売買処理手段１９０による処理は、ユーザー端末３６０上に表示される商品２５０の購入操作を受け付けた後、従来技術水準の一般的な情報処理によって実現される。 Based on the purchase operation of the product 250 displayed on the user terminal 360, the sales processing means 190 performs the sales processing including the payment and shipping of the product 250 for which the purchase operation has been performed. The processing by the trading processing means 190 is realized by general information processing of the prior art level after accepting the purchase operation of the product 250 displayed on the user terminal 360.

問い合わせ手段２００は、ユーザー端末３６０上に表示される人（従業員、店員）２９０に対する選択的呼び出し操作に基づいて、呼び出し操作が行われた人２９０が所持する情報端末を含む所定の問い合わせ先とユーザー端末３６０（ユーザー３５０）との間で会話可能な環境を確立させる。問い合わせ手段２００は、ユーザー３５０による商品２５０に関する問い合わせ機能を実現するものである。
本装置１００は、上記のような動作原理に基づいて、現実の商業施設（顧客対応を行う施設）２１０をまるごとＥＣ化し、顧客３５０の利便性を向上させる。
（本実施の形態に係るＥＣ化装置のハードウエア構成） The inquiry means 200 includes a predetermined inquiry destination including an information terminal possessed by the person 290 who performed the call operation based on the selective call operation for the person (employee, clerk) 290 displayed on the user terminal 360. Establish an environment in which conversation is possible with the user terminal 360 (user 350). The inquiry means 200 realizes an inquiry function regarding the product 250 by the user 350.
Based on the above-mentioned operating principle, the apparatus 100 completely converts the actual commercial facility (facility that handles customers) 210 into an EC, and improves the convenience of the customer 350.
(Hardware configuration of EC device according to this embodiment)

図８を用いて、本装置１００のハードウエア構成例について説明する。図８は、本装置１００のハードウエア構成の一例を示す図である。図８で示すように、本装置１００は、ＣＰＵ（Central Processing Unit）４１０、ＲＯＭ（Read-Only Memory）４２０、ＲＡＭ（Random Access Memory）４３０、補助記憶装置４４０、通信Ｉ／Ｆ４５０、入力装置４６０、表示装置４７０、記録媒体Ｉ／Ｆ４８０を有する。 An example of the hardware configuration of the present device 100 will be described with reference to FIG. FIG. 8 is a diagram showing an example of the hardware configuration of the present device 100. As shown in FIG. 8, the apparatus 100 includes a CPU (Central Processing Unit) 410, a ROM (Read-Only Memory) 420, a RAM (Random Access Memory) 430, an auxiliary storage device 440, a communication I / F 450, and an input device 460. , Display device 470, recording medium I / F 480.

ＣＰＵ４１０は、ＲＯＭ４２０に記憶されたプログラムを実行する装置であり、ＲＡＭ４３０に展開（ロード）されたデータを、プログラムの命令に従って演算処理し、本装置１００全体を制御する。ＲＯＭ４２０は、ＣＰＵ４１０が実行するプログラムやデータを記憶している。ＲＡＭ４３０は、ＣＰＵ４１０でＲＯＭ４２０に記憶されたプログラムを実行する際に、実行するプログラムやデータが展開（ロード）され、演算の間、演算データを一時的に保持する。 The CPU 410 is a device that executes a program stored in the ROM 420, and performs arithmetic processing on the data expanded (loaded) in the RAM 430 according to the instruction of the program to control the entire device 100. The ROM 420 stores programs and data executed by the CPU 410. When the CPU 410 executes the program stored in the ROM 420, the RAM 430 expands (loads) the program or data to be executed, and temporarily holds the operation data during the operation.

補助記憶装置４４０は、基本ソフトウエアであるＯＳ（Operating System）や本実施の形態に係るアプリケーションプログラムなどを、関連するデータとともに記憶する装置である。補助記憶装置４４０は、記憶手段１１０、１２０、１３０、１４０を含み、例えば、ＨＤＤ（Hard Disk Drive）やフラッシュメモリなどである。 The auxiliary storage device 440 is a device that stores the OS (Operating System), which is the basic software, the application program according to the present embodiment, and the like together with related data. The auxiliary storage device 440 includes storage means 110, 120, 130, 140, and is, for example, an HDD (Hard Disk Drive) or a flash memory.

通信Ｉ／Ｆ４５０は、有線・無線ＬＡＮ（Local Area Network）、インターネットなどの通信ネットワーク３７０に接続し、通信機能を提供する他装置３４０、３６０とデータの授受を行うためのインターフェースである。 The communication I / F 450 is an interface for connecting to a communication network 370 such as a wired / wireless LAN (Local Area Network) or the Internet and exchanging data with another device 340 or 360 that provides a communication function.

入力装置４６０は、キーボードなど本装置１００にデータ入力を行うための装置である。表示装置（出力装置）４７０は、ＬＣＤ（Liquid Crystal Display）等で構成される装置であり、本装置１００が有する機能をユーザーが利用する際や各種設定を行う際のユーザーインターフェースとして機能する装置である。記録媒体Ｉ／Ｆ４８０は、ＣＤ−ＲＯＭ、ＤＶＤ−ＲＯＭ、ＵＳＢメモリなどの記録媒体４９０とデータの送受信を行うためのインターフェースである。 The input device 460 is a device for inputting data to the device 100 such as a keyboard. The display device (output device) 470 is a device composed of an LCD (Liquid Crystal Display) or the like, and is a device that functions as a user interface when the user uses the functions of the device 100 or when making various settings. is there. The recording medium I / F 480 is an interface for transmitting / receiving data to / from a recording medium 490 such as a CD-ROM, a DVD-ROM, or a USB memory.

本装置１００が有する各手段は、ＣＰＵ４１０が、ＲＯＭ４２０又は補助記憶装置４４０に記憶された各手段に対応するプログラムを実行することにより実現される形態としても良い。また、本装置１００が有する各手段は、当該各手段に関する処理をハードウエアとして実現される形態としても良い。また、通信Ｉ／Ｆ４５０を介して外部サーバー装置から本発明に係るプログラムを読み込ませたり、記録媒体Ｉ／Ｆ４８０を介して記録媒体４９０から本発明に係るプログラムを読み込ませたりして、本装置１００に当該プログラムを実行させる形態としても良い。
（本実施の形態に係るＥＣ化装置による処理例）
（１）本装置１００による位置情報更新処理 Each means included in the present device 100 may be realized by the CPU 410 executing a program corresponding to each means stored in the ROM 420 or the auxiliary storage device 440. Further, each means included in the present device 100 may be in a form in which processing related to each means is realized as hardware. Further, the program according to the present invention is read from the external server device via the communication I / F 450, or the program according to the present invention is read from the recording medium 490 via the recording medium I / F 480. It may be a form in which the program is executed.
(Example of processing by the EC device according to this embodiment)
(1) Position information update processing by this device 100

図９を用いて、本装置１００による位置情報更新処理の例について説明する。図９は、本装置１００による位置情報更新処理の一例の流れを示すフローチャートである。 An example of the position information update process by the present apparatus 100 will be described with reference to FIG. FIG. 9 is a flowchart showing a flow of an example of the position information update process by the present device 100.

Ｓ１０で位置情報算出手段１５０が、商業施設２１０に設置されるセンシング手段３４０によるセンシング結果に基づいて、識別情報２６０、３００毎に、商業施設２１０における商品２５０及び人２９０の現在位置である第２位置情報３３０を算出する。商業施設２１０における商品２５０・人２９０の移動を検知するための仕組みである。 In S10, the position information calculation means 150 is the second position, which is the current position of the goods 250 and the person 290 in the commercial facility 210, for each of the identification information 260 and 300, based on the sensing result by the sensing means 340 installed in the commercial facility 210. The position information 330 is calculated. This is a mechanism for detecting the movement of 250 goods and 290 people in the commercial facility 210.

Ｓ２０で位置情報更新手段１６０が、商品識別情報２６０・人識別情報３００毎に、位置情報算出手段１５０によって算出された第２位置情報３００に基づいて、位置情報記憶手段１４０に記憶される第１位置情報３２０を更新する。
上記処理に基づいて、本装置１００は、商業施設２１０における商品２５０・人２９０の移動を把握するための仕組みを提供する。
（２）本装置１００によるＥＣ化処理
図１０を用いて、本装置１００によるＥＣ化処理の例について説明する。図１０は、本装置１００によるＥＣ化処理の一例の流れを示すフローチャートである。
Ｓ１１０で施設内様子表示手段１７０が、ユーザー端末３６０から、商業施設２１０内の様子をユーザー端末３６０上に表示させる要求を受け付ける。 In S20, the position information updating means 160 stores the product identification information 260 and the person identification information 300 in the position information storage means 140 based on the second position information 300 calculated by the position information calculation means 150. The position information 320 is updated.
Based on the above processing, the present device 100 provides a mechanism for grasping the movement of the goods 250 and the person 290 in the commercial facility 210.
(2) EC conversion process by the present device 100 An example of the EC conversion process by the present device 100 will be described with reference to FIG. FIG. 10 is a flowchart showing a flow of an example of EC conversion processing by the present device 100.
In S110, the facility inside state display means 170 receives a request from the user terminal 360 to display the state inside the commercial facility 210 on the user terminal 360.

Ｓ１２０で施設内様子表示手段１７０が、Ｓ１１０の表示要求に応じて動作する。施設内様子表示手段１７０は、識別情報２３０、２６０、３００それぞれについて、関連付けられる外観情報２４０、２７０、３１０が第１位置情報３２０で特定される商業施設２１０における位置に配置される画像をユーザー端末３６０上に表示させる。 In S120, the facility interior display means 170 operates in response to the display request of S110. The facility in-facility display means 170 displays an image in which the associated appearance information 240, 270, and 310 are arranged at positions in the commercial facility 210 specified by the first position information 320 for each of the identification information 230, 260, and 300. Display on 360.

Ｓ１３０で詳細情報表示手段１８０が、Ｓ１２０においてユーザー端末３６０上に表示させた商品２５０を選択する操作に基づいて、選択操作が行われた商品２５０に関連付けられる詳細情報２８０をユーザー端末３６０上に表示させる。詳細情報表示手段１８０は、ユーザー３５０が興味を持つ商品２５０に関する説明情報をユーザー３５０に示すことができる。 Based on the operation of selecting the product 250 displayed on the user terminal 360 in S120 by the detailed information display means 180 in S130, the detailed information 280 associated with the product 250 for which the selection operation has been performed is displayed on the user terminal 360. Let me. The detailed information display means 180 can show the user 350 explanatory information about the product 250 that the user 350 is interested in.

Ｓ１４０で問い合わせ手段２００が、Ｓ１２０においてユーザー端末３６０上に表示させた人（従業員、店員）２９０に対する呼び出し操作に基づいて、呼び出し操作が行われた人２９０が所持する情報端末を含む所定の問い合わせ先とユーザー端末３６０（ユーザー３５０）との間で会話可能な環境を確立させる。問い合わせ手段２００は、ユーザー３５０による商品２５０に関する問い合わせ機能を実現するものである。 A predetermined inquiry including an information terminal possessed by the person 290 who performed the call operation based on the call operation to the person (employee, clerk) 290 displayed on the user terminal 360 in S120 by the inquiry means 200 in S140. Establish an environment in which conversation is possible between the destination and the user terminal 360 (user 350). The inquiry means 200 realizes an inquiry function regarding the product 250 by the user 350.

Ｓ１５０で売買処理手段１９０が、Ｓ１２０においてユーザー端末３６０上に表示させた商品２５０を購入する操作に基づいて、購入操作が行われた商品２５０の代金決済及び発送を含む売買処理を行う。売買処理手段１９０による処理は、ユーザー端末３６０上に表示される商品２５０の購入操作を受け付けた後、従来技術水準の一般的な情報処理によって実現される。 In S150, the sales processing means 190 performs sales processing including payment and shipping of the product 250 for which the purchase operation has been performed, based on the operation of purchasing the product 250 displayed on the user terminal 360 in S120. The processing by the trading processing means 190 is realized by general information processing of the prior art level after accepting the purchase operation of the product 250 displayed on the user terminal 360.

上記のような処理を行うことによって、本装置１００は、現実の商業施設（顧客対応を行う施設）２１０をまるごとＥＣ化し、顧客の利便性を向上させることができる。 By performing the above processing, the apparatus 100 can completely convert the actual commercial facility (facility that handles customers) 210 into an EC and improve the convenience of the customer.

以上、本発明の実施の形態について詳述したが、本発明は係る特定の実施の形態に限定されるものではなく、特許請求の範囲に記載された本発明の要旨の範囲において、種々の変形・変更が可能である。 Although the embodiments of the present invention have been described in detail above, the present invention is not limited to the specific embodiments, and various modifications are made within the scope of the gist of the present invention described in the claims.・ Can be changed.

１００ＥＣ化装置
１１０固定物情報記憶手段
１２０商品情報記憶手段
１３０人情報記憶手段
１４０位置情報記憶手段
１５０位置情報算出手段
１６０位置情報更新手段
１７０施設内様子表示手段
１８０詳細情報表示手段
１９０売買処理手段
２００問い合わせ手段
２１０商業施設
２２０固定物
２３０固定物識別情報
２４０固定物外観情報
２５０商品
２６０商品識別情報
２７０商品外観情報
２８０商品詳細情報
２９０人
３００人識別情報
３１０人外観情報
３２０第１位置情報
３３０第２位置情報
３４０センシング手段（カメラ装置、受信機・発信機）
３５０ユーザー
３６０ユーザー端末
３７０通信ネットワーク
４１０ＣＰＵ
４２０ＲＯＭ
４３０ＲＡＭ
４４０補助記憶装置
４５０通信インターフェース
４６０入力装置
４７０出力装置
４８０記憶媒体インターフェース
４９０記憶媒体

100 EC device 110 Fixed object information storage means 120 Product information storage means 130 Person information storage means 140 Position information storage means 150 Position information calculation means 160 Position information update means 170 In-facility state display means 180 Detailed information display means 190 Trading processing means 200 Inquiry means 210 Commercial facility 220 Fixed object 230 Fixed object identification information 240 Fixed object appearance information 250 Product 260 Product identification information 270 Product appearance information 280 Product detail information 290 people 300 people identification information 310 people appearance information 320 1st location information 330 2 Position information 340 Sensing means (camera device, receiver / transmitter)
350 User 360 User Terminal 370 Communication Network 410 CPU
420 ROM
430 RAM
440 Auxiliary storage device 450 Communication interface 460 Input device 470 Output device 480 Storage medium interface 490 Storage medium

Claims

Fixed object information storage means for storing fixed object identification information for identifying a fixed object fixedly arranged in an existing commercial facility instead of a virtual store and external appearance information of the fixed object in association with each other.
A product information storage means for storing product identification information that identifies products that are actually sold side by side in the commercial facility, appearance information of the product, and detailed information including a description of the product.
A person information storage means for storing person identification information that identifies a person working in the commercial facility and a customer who has visited the commercial facility in the commercial facility, and appearance information of the worker and the visiting customer in association with each other. ,
Said fixture, said products and identification information identifying the customer who the workers and visitors, the fixture identified by the identification information, the first representative of the position in the commercial facility of products and workers and visitors to the customer A location information storage means that stores the location information in association with each other,
Based on the sensing result by the sensing means installed in the commercial facility, the second position information which is the current position of the product, the worker, and the visiting customer in the commercial facility for each of the product identification information and the person identification information. Position information calculation means to calculate
For each of the product identification information and the person identification information, a position information updating means for updating the first position information based on the second position information, and a position information updating means.
In response to a display request from the user terminal, the appearance information associated with each of the fixed object identification information, the product identification information, and the person identification information is arranged at a position in the commercial facility specified by the first position information. In-facility display means for displaying the image on the user terminal,
Based on the product selection operation displayed on the user terminal, the detailed information display means for displaying the detailed information associated with the product for which the selection operation has been performed on the user terminal, and
Based on the purchase operation of the product displayed on the user terminal, a sales processing means for performing a sales process including payment and shipping of the product for which the purchase operation has been performed, and a sales processing means.
Based on the call operation for the worker displayed on the user terminal, it is possible to have a conversation between the user terminal and a predetermined contact including the information terminal possessed by the worker who performed the call operation. possess an inquiry means for establishing the environment, the,
An EC device for displaying an image information of a character imitating a human figure as the appearance information associated with the person identification information related to the visiting customer.

The second position regarding the product, the worker, and the visiting customer based on the image information of the product, the worker, and the visiting customer taken by the camera device installed in the commercial facility. The EC conversion device according to claim 1, wherein the information is calculated.

The position information calculation means transmits the second position information regarding the product and the worker based on the electromagnetic wave transmitted by the transmitter provided by the product and the worker and received by the receiver installed in the commercial facility. The EC conversion device according to claim 1 or 2, wherein the calculation is performed.

The appearance information is information on any one or more of the size, shape, pattern, and color of the object.
Any one of claims 1 to 3, wherein the fixed object is one or more of a product shelf, an aisle, a cash register, an entrance, an exit, and a decoration installed in the commercial facility. The EC conversion device described in 1.

Fixed object information storage means that stores fixed object identification information that identifies a fixed object that is fixedly arranged in an existing commercial facility instead of a virtual store and appearance information of the fixed object in association with each other, and in the commercial facility. and product identification information for identifying the items that are actually side by side sales, and appearance information of the commodity, the commodity information storage means for storing in association with, and detailed information including a description of the product, the commercial being in the commercial facility A person information storage means for storing a person identification information that identifies a person who works at a facility and a customer who has visited the commercial facility and an appearance information of the worker and the customer who has visited the facility, the fixed object, and the product. In addition , the identification information that identifies the worker and the visiting customer is associated with the fixed object, the product, and the first location information that indicates the position of the worker and the visiting customer in the commercial facility. It is an EC conversion method in a position information storage means to be stored and an EC conversion device to be connected.
Based on the sensing result by the sensing means installed in the commercial facility, the location information calculation means sets the current position of the product, the worker, and the visiting customer in the commercial facility for each of the product identification information and the person identification information. The step of calculating the second position information, which is
A step in which the position information updating means updates the first position information for each of the product identification information and the person identification information based on the second position information.
In response to a display request from the user terminal, the facility interior display means identifies the appearance information associated with each of the fixed object identification information, the product identification information, and the person identification information by the first position information. A step of displaying an image placed at a position in a commercial facility on the user terminal, and
A step in which the detailed information display means displays the detailed information associated with the product for which the selection operation has been performed on the user terminal based on the product selection operation displayed on the user terminal.
Based on the purchase operation of the product displayed on the user terminal, the sales processing means performs the sales processing including the payment and shipping of the product for which the purchase operation has been performed.
The inquiry means is between the user terminal and a predetermined inquiry destination including the information terminal possessed by the worker who has performed the call operation based on the call operation for the worker displayed on the user terminal. in viewing including the step of establishing a conversation possible environment, the,
An EC method, wherein the facility display means displays image information of a character imitating a human figure as the appearance information associated with the person identification information related to the visiting customer.

The second position regarding the product, the worker, and the visiting customer based on the image information of the product, the worker, and the visiting customer taken by the camera device installed in the commercial facility. The EC conversion method according to claim 5 , wherein the information is calculated.

The position information calculation means transmits the second position information regarding the product and the worker based on the electromagnetic wave transmitted by the transmitter provided by the product and the worker and received by the receiver installed in the commercial facility. The EC conversion method according to claim 5 or 6 , wherein the calculation is performed.

The appearance information is information on any one or more of the size, shape, pattern, and color of the object.
Any one of claims 5 to 7 , wherein the fixed object is one or more of a product shelf, an aisle, a cash register, an entrance, an exit, and a decoration installed in the commercial facility. The EC conversion method described in.

An EC program for causing a computer to execute the method according to any one of claims 5 to 8.