JP6855777B2 - In-store sales system - Google Patents

Description

The present invention is an in-store sales system in which a money processing device and a pre-processing product sales device that is arranged at a position separated from the money processing device and performs pre-processing of products are connected by communication. The present invention relates to an in-store sales system capable of shortening the waiting time when purchasing a product sold by a product sales device with pretreatment.

Many pre-processed product sales devices such as coffee machines have been installed in stores such as convenience stores. The pretreatment of the coffee machine is, for example, an extraction process of coffee bean grinding and dripping. Since the product sales device with preprocessing performs preprocessing to generate the product, a waiting time occurs before receiving the product.

On the other hand, Patent Documents 1 to 3 describe a product that is rapidly generated by an employee at a restaurant or the like, instead of being generated by a product sales device with pretreatment. For example, in Patent Document 1, an order content is sent from a register to a display controller, the order content for each register is displayed by the display controller, a product is prepared while looking at the display screen, and after the product preparation is completed, the order screen is displayed. It describes a store system that can be erased and processed orders quickly and easily.

Patent Document 2 describes a customer order processing device that manages the service time to the customer, promptly transmits the customer's order to the kitchen, and shortens the time for preparing the order. In this customer order processing device, the customer's order registered in the register terminal is sequentially transmitted to the kitchen video controller through the transmission line and sequentially displayed on the display device of the kitchen video controller. Then, the person in charge of preparing the order prepares the order while observing the orders displayed sequentially on the display device, and as soon as the preparation is completed, the order on the kitchen display is deleted by the control switch.

Patent Document 3 describes a method of acquiring a customer's position, estimating an arrival time, sending an order to the facility having the shortest arrival time, and having the facility prepare an ordered item.

Japanese Unexamined Patent Publication No. 2004-46511 Japanese Unexamined Patent Publication No. 5-151467 Japanese Unexamined Patent Publication No. 2016-184410

As described above, since the product sales device with pretreatment performs preprocessing to generate a product, a waiting time occurs before receiving the product. Here, when purchasing a product generated by a pre-processed product sales device in the store, this product is not present at the time of payment by the money processing device, and the product purchaser is separated from the money processing device after the payment of the product price is completed. After moving to the product sales device with pretreatment arranged at the position, the instruction operation for product generation is performed in front of the product sales device with pretreatment. Therefore, since the travel time from the time when the payment of the product is completed to the product sales device with preprocessing is added to the above-mentioned waiting time, the waiting time from the time when the payment of the product is completed to the time when the product is received becomes longer.

The present invention has been made in view of the above, and provides an in-store sales system capable of shortening the waiting time when purchasing a product sold by a preprocessed product sales device in a store. The purpose.

In order to solve the above-mentioned problems and achieve the object, the in-store sales system according to the present invention includes a pretreatment in which the money processing device is arranged at a position separated from the money processing device and the pretreatment of the product is performed. It is an in-store sales system in which communication is connected to the product sales device, and the money processing device is the pre-processing when the payment of the pre-processing product sold by the pre-processing product sales device is completed. The product sales control unit is provided with a product sales control unit that instructs the product sales device with pretreatment to start preprocessing of the product for which payment has been completed, and the product sales device with pretreatment is based on the instruction from the money processing device to start preprocessing. It is characterized by including a pretreatment unit for starting the pretreatment.

Further, in the above invention, the in-store sales system according to the present invention provides information on the waiting order for receiving products when the product sales device with preprocessing instructed by the product sales control unit to start the preprocessing is on sale. It is characterized by having an output unit for output.

Further, in the in-store sales system according to the present invention, in the above invention, there are a plurality of the product sales devices with pretreatment, and the product sales control unit minimizes the waiting time when instructing the start of the pretreatment. The preprocessed product sales device is specified, the specified pretreatment product sales device is instructed to start the preprocessing, and the output unit outputs the device information of the specified pretreatment product sales device. It is characterized by outputting.

Further, in the in-store sales system according to the present invention, in the above invention, the money processing device is a sales record holding unit that holds the sales record of the preprocessed product sales device, and the sales peak based on the sales record. The sales performance analysis unit that specifies the time zone and identifies the most sold device among the devices in which the number of sales per unit time of each device is operating, and the time zone other than the above-mentioned peak sales time zone. If the number of sales of the highest sales device exceeds the predetermined number within the predetermined period before the start time of the peak sales time zone after the immediately preceding maintenance, the highest sales device is stopped until the start of the peak sales time zone. The pre-processed product sales device includes a sales stop control unit that gives an instruction to stop sales, and the pre-processed product sales device is based on the sales suspension instruction from the money processing device. It is characterized by stopping the sale of.

Further, in the in-store sales system according to the present invention, in the above invention, when there are a plurality of the money processing devices, the specific money processing device and the other money processing device are connected by communication, and the specific money processing device is Each money processing device includes the management unit, and when there is a purchase of a product of the product sales device with preprocessing, the money processing device notifies the management unit of the purchase information of the product.

Further, in the above invention, the in-store sales system according to the present invention includes an in-store control device that is communication-connected to a money processing device and a pre-processed product sales device, and the in-store control device has the management unit. Each money processing device is characterized in that, when a product of the product sales device with preprocessing is purchased, the purchase information of the product is notified to the management unit.

Further, the in-store sales system according to the present invention is characterized in that, in the above invention, the information output by the output unit is a print output on a receipt.

Further, the in-store sales system according to the present invention is characterized in that, in the above invention, the information output by the output unit is an audio output.

According to the present invention, when the money processing device completes the payment of the pre-processed product sold by the pre-processed product sales device, the pre-processing of the product for which payment has been completed to the pre-processed product sales device is started. Therefore, the waiting time of the product purchaser is obtained by subtracting the travel time from the money processing device to the product sales device with preprocessing, and the waiting time can be substantially shortened.

FIG. 1 is a block diagram showing a configuration of an in-store sales system according to the first embodiment of the present invention. FIG. 2 is a diagram showing a sales control sequence of coffee, which is a pretreated product according to the first embodiment. FIG. 3 is a block diagram showing the configuration of the in-store sales system according to the second embodiment. FIG. 4 is a diagram showing a sales control sequence of coffee, which is a pretreated product according to the second embodiment. FIG. 5 is a block diagram showing the configuration of the in-store sales system according to the third embodiment. FIG. 6 is a time chart showing the analysis result of the sales performance analysis unit and the control processing by the sales stop control unit. FIG. 7 is a diagram showing a sales control sequence of coffee, which is a pretreated product according to the third embodiment. FIG. 8 is a block diagram showing the configuration of the in-store sales system of the first modification of the third embodiment. FIG. 9 is a block diagram showing a configuration of an in-store sales system according to a modification 2 of the third embodiment.

Hereinafter, embodiments for carrying out the present invention will be described with reference to the accompanying drawings.

(Embodiment 1)
FIG. 1 is a block diagram showing a configuration of an in-store sales system according to the first embodiment of the present invention. This in-store sales system is placed in a store such as a convenience store. In the in-store sales system, the money processing device 1 and the coffee machine 2 which is a product sales device with preprocessing arranged at a position separated from the money processing device 1 in the store are communicated and connected. The coffee machine 2 performs, for example, coffee bean grinding and dripping extraction processing as pretreatment.

In the money processing device 1, the automatic change machine 12 is connected to the POS register device 11. The POS register device 11 has an input / output unit 13, a control unit 14, and a product sales control unit 15. The input / output unit 13 has, in addition to an input / output mechanism such as a touch panel, a printing unit 13a that prints out a receipt or the like and an audio output unit 13b that outputs audio from a speaker or the like.

The product sales control unit 15 instructs the coffee machine 2 to start preprocessing of the product for which payment has been completed when the payment of coffee, which is a product with preprocessing sold by the coffee machine 2, is completed. Further, when the coffee machine 2 instructed to start the preprocessing is on sale, the product sales control unit 15 prints out the waiting order information for receiving the product on the receipt via the printing unit 13a, or outputs the audio output unit 13b. Announce through. The product sales control unit 15 may output the waiting order information for receiving the product even if the coffee machine 2 is not on sale. In this case, the waiting order information is preferably a serial number. Then, it is preferable to display the waiting order information received by the input / output unit 21 on the coffee machine 2 side.

The control unit 14 is connected to the input / output unit 13 and the product sales control unit 15 and is also connected to the automatic change machine 12 to perform overall control of the money processing device 1.

The automatic change machine 12 deposits and withdraws coins and banknotes. The deposit / withdrawal control unit 16 performs deposit / withdrawal processing of money according to a deposit instruction and a withdrawal (change) instruction from the POS register device 11.

On the other hand, the coffee machine 2 has an input / output unit 21, a sales control unit 22, and a product generation unit 23. The input / output unit 21 is realized by, for example, a touch panel or an operation button. The product generation unit 23 generates coffee. The product generation unit 23 has a pretreatment unit 24. As described above, the pretreatment unit 24 is, for example, coffee bean grinding and dripping extraction processing. The product generation unit 23 performs a process of pouring the extracted coffee into the cup by pressing the operation button for receiving the product from the input / output unit 21.

The sales control unit 22 receives an instruction from the product sales control unit 15 to start preprocessing, and when it is not on sale, the sales control unit 22 performs preprocessing of coffee instructed by the preprocessing unit 24. The instruction to start pretreatment also includes product type information such as the type and size of coffee. Further, the sales control unit 22 instructs the product generation unit 23 to pour the preprocessed coffee into the cup in response to the pressing of the product transaction operation button from the input / output unit 21. Further, the sales control unit 22 notifies the money processing device 1 of the state information of the device when the preprocessing start instruction is received and the device is on sale. This status information includes waiting time and order information.

Here, the sales control of coffee, which is a preprocessed product, will be described with reference to the sequence diagram shown in FIG. As shown in FIG. 2, the money processing device 1 determines whether or not the payment of the preprocessed product has been completed (step S101). If the payment of the preprocessed product is not completed (step S101, No), this determination process is repeated, and if the payment of the preprocessed product is completed (step S101, Yes), the payment is completed. An instruction to start preprocessing is given to the coffee machine 2 (step S102).

When the coffee machine 2 receives the instruction to start the preprocessing, it notifies the money processing device 1 of the status information of the coffee machine 2 (step S103), and receives the instruction to start the preprocessing and preprocesses the preprocessing unit 24. The process is performed (step S105). Alternatively, if the coffee machine 2 is on sale, this instruction is held as a queue.

On the other hand, the money processing device 1 outputs waiting order information and the like based on the state information (step S104). On the other hand, the coffee machine 2 determines whether or not the sale button (commodity transaction operation button) has been pressed after the preprocessing is completed (step S106). When the sale button is not pressed (step S106, No), this determination process is repeated, and when the sale button is pressed (step S106, Yes), coffee is poured into a cup and sold (step S107).

In the first embodiment, since the money processing device 1 instructs the coffee machine 2 to start the preprocessing when the payment of the coffee, which is the product with the preprocessing, is completed, the product purchaser gives the money. Since the preprocessing is executed during the moving time from the processing device 1 to the coffee machine 2, the waiting time is shortened.

Further, in the first embodiment, conventionally, there is a case where a customer makes a mistake in pressing a button when selling a product, for example, a sales error occurs due to the type of coffee or the size of a cup, and the sale is not performed properly. However, in the first embodiment, the type of coffee, the size of the cup, and the like are accepted when the money processing device 1 instructs the start of preprocessing. Therefore, when the sale button is pressed, the coffee is simply poured into the cup. Yes, there are no sales mistakes. Further, in the current coffee machine or the like, a plurality of buttons for selecting the type of coffee, the size of the cup, etc. are arranged, but in the first embodiment, the button on the coffee machine side is only one sales button. This makes it possible to simplify the configuration of the coffee machine.

(Embodiment 2)
In the second embodiment, a sales process when a plurality of coffee machines 2a to 2c are connected to the money processing device 1 will be described. FIG. 3 is a block diagram showing the configuration of the in-store sales system according to the second embodiment. As shown in FIG. 3, in this in-store sales system, three coffee machines 2a to 2c corresponding to the coffee machine 2 are connected to the money processing device 1.

When instructing the start of preprocessing, the product sales control unit 15 of the second embodiment makes a status inquiry to the coffee machines 2a to 2c, and waits based on the status information notification of the coffee machines 2a to 2c. The coffee machine having the shortest time is specified, the specified coffee machine is instructed to start preprocessing, and the device information of the specified coffee machine is output to the input / output unit 13. This status information may include waiting order information.

In FIG. 3, the state of the coffee machine 2a is on sale and the waiting time is 10 seconds. Further, the state of the coffee machine 2b is a waiting time of 0 seconds. Further, the state of the coffee machine 2c is on sale and the waiting time is 20 seconds. In this case, the product sales control unit 15 identifies the coffee machine 2b having the minimum waiting time.

Here, the sales control of coffee, which is a preprocessed product, will be described with reference to the sequence diagram shown in FIG. As shown in FIG. 4, the money processing device 1 determines whether or not the payment of the preprocessed product has been completed (step S201). If the payment of the preprocessed product is not completed (step S201, No), this determination process is repeated, and if the payment of the preprocessed product is completed (step S201, Yes), all the connected coffee machines are connected. A status inquiry is made to 2a to 2c (step S202). On the other hand, each coffee machine 2a to 2c notifies the money processing device 1 of the state information for the state inquiry (step S203).

The money processing device 1 identifies the coffee machine having the minimum waiting time based on the status information notification of each coffee machine 2a to 2c (step S204). In this case, the coffee machine 2b will be specified. The money processing device 1 then instructs the coffee machine 2b to start preprocessing (step S205).

Upon receiving the instruction to start the pretreatment, the coffee machine 2b causes the pretreatment unit 24b to perform the pretreatment (step S207). Alternatively, if the coffee machine 2b is on sale, this instruction is kept as a queue.

On the other hand, the money processing device 1 outputs sales device information including waiting order information based on the state information (step S206). On the other hand, the coffee machine 2b determines whether or not the sale button (commodity transaction operation button) has been pressed after the preprocessing is completed (step S208). When the sale button is not pressed (step S208, No), this determination process is repeated, and when the sale button is pressed (step S208, Yes), coffee is poured into a cup and sold (step S209).

The sales device identification process in steps S202 to S204 may be performed periodically before the determination process in step S201. In this case, according to the determination process in step S201, the preprocessing of the specified preprocessed product sales device is executed immediately after the payment of the preprocessed product is completed.

In the second embodiment, when the money processing device 1 gives an instruction to start preprocessing, the coffee machine having the minimum waiting time is specified, and the specified coffee machine is instructed to start preprocessing to specify the coffee machine. Since the device information of the coffee machine is output, the waiting time can be shortened even when there are a plurality of coffee machines.

(Embodiment 3)
In the third embodiment, as shown in FIG. 5, the management unit 30 is attached to the money processing device 1 of the in-store sales system of the second embodiment in which a plurality of coffee machines 2a to 2c are connected to the money processing device 1. It is provided.

The management unit 30 identifies the sales peak time zone based on the sales record holding unit 31 that holds the sales record of the coffee machines 2a to 2c, and the number of sales of each coffee machine 2a to 2c per unit time. The sales performance analysis unit 32 that identifies the most sold equipment with the highest number of units, and the sales performance analysis unit 32 that identifies the most sold equipment within a predetermined period during a time zone other than the peak sales time zone and before the start time zone of the peak sales time zone. It has a sales stop control unit 33 that stops the most sales devices until the start of the peak sales time zone when the number of sales exceeds a predetermined number after the immediately preceding maintenance.

FIG. 6 is a time chart showing the analysis result of the sales performance analysis unit 32 and the control process by the sales stop control unit 33. As shown in FIG. 6A, the sales performance analysis unit 32 is based on the total number of sales per unit time of each coffee machine 2a to 2c, which is the sales performance held by the sales performance holding unit 31. The time points t1 to t2 are specified as the peak sales time zone, and the coffee machine 2a is specified as the most sold device. As shown in FIG. 6, in the sales results, the coffee machine 2a has a large number of sales per unit time, the coffee machine 2b has a medium number of sales per unit time, and the coffee machine 2c has a unit. The number of sales per hour is small. The sales performance analysis unit 32 analyzes on a daily basis, but the analysis result may be further modified according to the season or the occurrence of an event.

As shown in FIG. 6B, the sales stop control unit 33 starts the sales peak time zone in a time zone other than the sales peak time zone (sales non-peak time zone) with respect to the specified coffee machine 2a. The sales of the specified coffee machine 2a are stopped until the start time t1 of the peak sales time zone at t11 when the number of sales of the specified coffee machine 2a exceeds the predetermined number within the predetermined period ΔT before the time zone. Sales will start from time point t1. The time point t12 in FIG. 6B is a time point when maintenance is required and sales are stopped. The time points t1 and t2 for specifying the peak sales time zone and the predetermined time ΔT can be changed by an operation from the input / output unit 13.

Here, the sales control of coffee, which is a preprocessed product, will be described with reference to the sequence diagram shown in FIG. 7. As shown in FIG. 7, the management unit 30 determines whether or not there are a plurality of coffee machines in operation (step S301). If there are no multiple coffee machines in operation (steps S301, No), the operating state is maintained as it is, and if there are multiple coffee machines in operation (steps S301, Yes), the sales non-peak time is further increased. Whether or not the number of coffee machines sold, which is within the specified period ΔT before the peak sales time and is in operation and has the highest number of sales, exceeds the specified number after the last maintenance. (Step S302). When the number of coffee machines sold, which is the largest number, does not exceed the predetermined number (steps S302, No), the process proceeds to step S301 and the above-mentioned determination process is repeated, and when the number of coffee machines sold exceeds the predetermined number (steps S302, Yes). ), The specified coffee machine 2a is instructed to stop selling (step S303). The coffee machine 2a that has been instructed to stop selling stops selling (step S304).

On the other hand, the management unit 30 determines whether or not there is a coffee machine in operation after the instruction to stop selling (step S305). When there is no coffee machine in operation (step S305, No), the coffee machine 2a instructed to stop selling is instructed to start selling (step S306). Then, the coffee machine 2a that receives the instruction to start selling starts selling (step S309).

If there is a coffee machine in operation (step S305, Yes), it is further determined whether or not it is t1 at the start of the peak sales time zone (step S307). If it is not t1 at the start of the peak sales time zone (steps S307, No), the process proceeds to step S305 and the above-described determination process is repeated. On the other hand, when it is t1 at the start of the peak sales time zone (step S307, Yes), the specified coffee machine 2a is instructed to start selling (step S308). Then, the coffee machine 2a that receives the instruction to start selling starts selling (step S309).

The predetermined number of steps S302 described above can be changed by operating the input / output unit 13.

In the third embodiment, when the management unit 30 exceeds a predetermined number of coffee machines 2a that are in operation and have a large number of sales so that maintenance work does not occur during peak sales hours. I am trying to stop selling. As a result, coffee can be sold smoothly during peak sales hours, and maintenance work is less likely to occur, so that the load on the clerk during peak sales hours is reduced. In addition, the operating rates of the coffee machines 2a to 2c are flattened, the life of the coffee machines can be extended, and the reliability can be improved.

As shown in FIG. 7, the management unit 30 suspends sales of coffee machines that are sold in large numbers only when there are a plurality of coffee machines in operation, and coffee when there is only one coffee machine in operation. Do not stop selling the machine. In addition, the management unit 30 instructs the stopped coffee machine to start selling when the coffee machine in operation runs out after the sale of the coffee machine having a large number of sales is stopped. That is, the management unit 30 controls to avoid a state in which all coffee machines are suspended from sale.

Further, in the third embodiment described above, the operating rate of each coffee machine is flattened by stopping the sales of the coffee machines having a large number of sales, but the present invention is not limited to this, and the coffee machines are not limited to this. The process of changing the coffee machines to be discontinued in time may be repeated in order to flatten the operating rate of each coffee machine. In this case, it is preferable to change the sales suspension time of each coffee machine according to the number of sales. That is, it is preferable to lengthen the sales suspension time for coffee machines that are sold in large numbers.

(Modification 1 of Embodiment 3)
FIG. 8 is a block diagram showing the configuration of the in-store sales system of the first modification of the third embodiment. As shown in FIG. 8, in the first modification of the third embodiment, the plurality of money processing devices 1a to 1c and the plurality of coffee machines 2a to 2c are connected via the network N. The specific money processing device 1a has a management unit 30 described in the third embodiment.

When coffee is purchased by the coffee machines 2a to 2c, the money processing devices 1a to 1c notify the management unit 30 of the coffee purchase information. As in the second embodiment, each of the money processing devices 1a to 1c can be independently designated for sale by the coffee machines 2a to 2c.

(Modification 2 of Embodiment 3)
FIG. 9 is a block diagram showing a configuration of an in-store sales system according to a modification 2 of the third embodiment. As shown in FIG. 9, in the second modification of the third embodiment, the management unit 30 shown in FIG. 8 is provided in the in-store control device 40 connected to the network N.

When coffee is purchased by the coffee machines 2a to 2c, the money processing devices 1a to 1c notify the management unit 30 of the coffee purchase information via the network N. As in the second embodiment, each of the money processing devices 1a to 1c can be independently designated for sale by the coffee machines 2a to 2c.

In the above-described embodiments and modifications, the product sales control units 15, 15a to 15c have been described on the premise that they are provided in the POS register device 11, but they may be provided on the automatic change machine 12 side. ..

In addition, the components of the above-described embodiments and modifications can be combined as appropriate.

1,1a-1c Money processing device 2,2a-2c Coffee machine 11 POS register device 12 Automatic change machine 13a Printing unit 13b Audio output unit 13,21,21a-21c Input / output unit 14 Control unit 15,15a-15c Product sales Control unit 16 Deposit / withdrawal control unit 22, 22a to 22c Sales control unit 23 Product generation unit 24, 24a to 24c Preprocessing unit 30 Management unit 31 Sales record holding unit 32 Sales record analysis unit 33 Sales stop control unit 40 In-store control device N network t0 to t3, t11, t12 Point of sale ΔT Predetermined period

Claims (8)

An in-store sales system in which a money processing device and a product sales device with pretreatment, which is arranged at a position separated from the money processing device and performs pretreatment processing of products, are connected by communication.
The cash handling apparatus instructs the pre-processing of the product begins to said preconditioned goods selection apparatus is paid completed for the preconditioned goods selection apparatus at the time of the payment completion of the pretreatment process with products sold Equipped with a product sales control unit
The product sales device with pretreatment is an in-store sales system including a pretreatment unit that starts the pretreatment processing based on an instruction from the money processing device to start the pretreatment. The first aspect of claim 1 is characterized in that the product sales control unit includes an output unit that outputs waiting order information for receiving products when the product sales device with preprocessing instructing the start of preprocessing is on sale. In-store sales system. There are a plurality of product sales devices with pretreatment,
When the product sales control unit gives an instruction to start the pretreatment, the product sales control unit specifies the product sales device with the pretreatment having the minimum waiting time, and instructs the specified product sales device with the pretreatment to start the pretreatment. And
The in-store sales system according to claim 2 , wherein the output unit outputs device information of the specified product sales device with preprocessing. The in-store sales system according to claim 2 or 3 , wherein the information output by the output unit is a print output on a receipt. The in-store sales system according to claim 2 or 3 , wherein the information output by the output unit is an audio output. The money processing device is
The sales record holding unit that holds the sales record of the product sales device with pretreatment,
Based on the above sales performance, the sales performance analysis department identifies the peak sales time zone and identifies the most sold equipment among the equipment in which the number of sales per unit time of each equipment is operating.
The sale when the number of the most sold devices sold exceeds the predetermined number after the immediately preceding maintenance within a predetermined period before the time zone when the peak sales time zone starts in a time zone other than the peak sales time zone. A sales stop control unit that gives an instruction to stop sales by stopping the most sales devices until the start of the peak time zone.
Equipped with a management department
Any one of claims 1 to 5 , wherein the pre-processed product sales device suspends sales of the pre- processed product based on an instruction from the money processing device to suspend sales. In-store sales system described in. When there are a plurality of the money processing devices, the specific money processing device and the other money processing device are connected by communication.
The specific money processing device includes the management unit.
The in-store sales system according to claim 6 , wherein each money processing device notifies the management unit of the purchase information of the product when the product of the product sales device with preprocessing is purchased. Equipped with an in-store control device that is connected to a money processing device and a product sales device with preprocessing by communication
The in-store control device includes the management unit.
The in-store sales system according to claim 6 , wherein each money processing device notifies the management unit of the purchase information of the product when the product of the product sales device with preprocessing is purchased.

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