JP2021114185A - Information processing device, system, and program - Google Patents

Abstract

To provide an information processing device, system, and program, which allow for accurately determining whether a customer leaving a store has already paid for the purchase.SOLUTION: An information processing device according to an embodiment comprises: leaving customer determination means configured to determine a customer leaving a store without going through prior payment processing for ordered products; and information output means configured to output non-payment information regarding the customer to an external device when the leaving customer determination means determines a customer to be leaving the store without going through payment processing.SELECTED DRAWING: Figure 11

Description

Embodiments of the present invention relate to information processing devices, systems and programs.

Conventionally, in a store such as a restaurant, for example, a table terminal installed at each table in the store can perform a payment operation for the food or drink. Customers who make payments at the table terminal can leave the store as they are.

However, since the store clerk does not see the customer making payment at the table, it cannot accurately determine that the customer who is about to leave the store is a customer who has already made payment.

An object to be solved by the present invention is to provide an information processing device, a system and a program capable of accurately determining whether a customer leaving a store is a paid customer.

The information processing device of the embodiment includes a store exit determination means for determining a customer who leaves the store without prior payment processing of the ordered product, and a customer whose store exit determination means leaves the store without performing the payment processing. It is provided with an information output means for outputting unsettled information related to the customer to an external device when the determination is made.

FIG. 1 is a schematic view showing a system according to an embodiment. FIG. 2 is a block diagram showing the hardware configuration of the station. FIG. 3 is a memory map showing the configuration of the order management unit. FIG. 4 is a memory map showing the configuration of the order information unit. FIG. 5 is a block diagram showing a hardware configuration of a table terminal. FIG. 6 is a block diagram showing a hardware configuration of a kitchen terminal. FIG. 7 is a block diagram showing a hardware configuration of a POS terminal. FIG. 8 is a flowchart showing the flow of control processing of the table terminal. FIG. 9 is a flowchart showing the flow of control processing of the kitchen terminal. FIG. 10 is a functional block diagram showing a functional configuration of the station. FIG. 11 is a flowchart showing the flow of station control processing. FIG. 12 is a flowchart showing the flow of control processing of the POS terminal.

Hereinafter, embodiments will be described in detail with reference to the drawings. In the embodiment, the station will be described as an example of the information processing device. Further, in the embodiment, the table terminal will be described as a device having both functions of an ordering terminal and a prepaid terminal. Further, in the embodiment, a POS (Point of Sales) terminal will be described as an example of an external device. The present invention is not limited to the embodiments described below.

FIG. 1 is a schematic view showing a system according to an embodiment. The system 10 is a system that performs sales processing and sales management of products such as foods and goods sold in stores such as restaurants, and is mainly installed in the stores. The system 10 includes a station 1, a table terminal 3, a kitchen terminal 5, and a POS terminal 7. The station 1, the table terminal 3, the kitchen terminal 5, and the POS terminal 7 are connected by a communication line L such as a LAN (Local Area Network), and can transmit and receive information and signals to and from each other.

The system 10 also includes a camera 9. The camera 9 has at least a table camera 91, an exit camera 92, a restroom camera 93, and a drink bar camera 94. The table camera 91 is provided on the table terminal 3. The exit camera 92, the restroom camera 93, and the drink bar camera 94 are connected by a communication line L.

Station 1 is, for example, a server equipped with a microcomputer. Station 1 is installed in the backyard of the store. Station 1 manages sales (sales quantity and sales amount) of products (cooking, drinks, goods, etc.) sold at restaurants. Station 1 manages the status of customers eating and drinking in the store (vacant seats, seats, ordering products, served products, elapsed time since serving products, etc.) on a seat-by-seat or table-by-table basis. .. In the case of a counter, for example, it is managed on a seat-by-seat basis. In the case of table seats, for example, it is managed in units of tables. Even in the case of table seats, it is possible to manage the seats installed on the table. In the embodiment, the table seats are described as being managed in units of tables (that is, in units of terminal cords).

One table terminal 3 is installed for each table. The table terminal 3 is, for example, a tablet terminal installed on each table. The table terminal 3 includes a display unit 42 (see FIG. 5), and displays all the products sold in the store in a selectable manner. The customer seated at the table is an ordering terminal for ordering the product by the customer selecting and touching the product displayed on the table terminal 3 installed on the table. The table terminal 3 transmits the ordered product to the station 1 with a terminal code that identifies the table.

The table terminal 3 also displays a payment key 413 (see FIG. 5). A customer who has finished eating and drinking at a store can make a payment related to the eating and drinking on the table terminal 3 by operating the payment key 413 displayed on the table terminal 3. Such a table terminal 3 is a pre-payment terminal. The table terminal 3 can make payments other than cash and gift certificates (hereinafter collectively referred to as "cash") using electronic money, credit cards, and the like. That is, the table terminal 3 has a function of an ordering terminal for ordering food and drink products and a function of a pre-payment terminal for making payment for the food and drink products. The table terminal 3 transmits a payment signal indicating that the payment operation has been performed to the station 1 with a terminal code that identifies the table.

Further, the table terminal 3 is provided with a table camera 91. The table camera 91 captures all the customers seated at the table (that is, the customers who have entered the store). The table camera 91 constantly captures the seating situation of the customer at the table. The table terminal 3 transmits the captured image captured by the table camera 91 to the station 1 in real time. At this time, the table terminal 3 reads the terminal code that identifies the table terminal 3 from the terminal code unit 343 (see FIG. 6) and transmits the terminal code in association with the captured image.

The station 1 grasps the number of people seated at the table (that is, the number of people in one person or a group) based on the image captured by the table camera 91. Then, when the station 1 captures the facial images of a plurality of people on the same table, the station 1 groups the plurality of captured facial images into one group.

The kitchen terminal 5 is installed in a kitchen where products are cooked. When the cooking is completed, the cook of the product operates the serving key 611 (see FIG. 6) related to the product displayed on the kitchen terminal 5. The kitchen terminal 5 transmits a serving signal indicating that the serving has been completed to the station 1 for the product for which the serving key 611 has been operated. The cooked product is served at the table where the customer who ordered the product is seated by the store clerk.

The POS terminal 7 is installed near the exit of the store. The POS terminal 7 is a device for making a payment for eating and drinking at a store. The POS terminal 7 performs the settlement when the table terminal 3 does not perform the settlement. The POS terminal 7 can make payments in cash and non-cash. The POS terminal 7 transmits the information (total amount of goods, deposit amount, terminal code, etc.) and payment signal input for making a payment to the station 1.

The exit camera 92 captures the face of a customer who is about to leave the store. The restroom camera 93 captures the face of a customer who is using the restroom. The drink bar camera 94 captures the face of a customer using the drink bar. The restroom camera 93 and the drink bar camera 94 are cameras for confirming that the customer sitting at the table stays in the store when the customer is not at the table, and the restroom camera 93 and the drink bar camera 94 are used. Is an example. In addition to the restroom camera 93 and the drink bar camera 94, similar cameras may be provided in, for example, an aisle in a store or a salad bar.

From here, the hardware configuration of the station 1 will be described. FIG. 2 is a block diagram showing a hardware configuration of the station 1. As shown in FIG. 2, the station 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a memory unit 14, and the like. The CPU 11 is the control subject. The ROM 12 stores various programs. The RAM 13 develops programs and various data. The memory unit 14 stores various programs. The CPU 11, ROM 12, RAM 13, and memory unit 14 are connected to each other via a bus 15. The CPU 11, ROM 12, and RAM 13 constitute the control unit 100. That is, the control unit 100 executes the control process related to the station 1, which will be described later, by operating the CPU 11 according to the control program stored in the ROM 12 or the memory unit 14 and expanded in the RAM 13.

The RAM 13 includes an order management unit 131. The order management unit 131 manages the status of the ordered products. The order management unit 131 will be described later with reference to FIGS. 3 and 4.

The memory unit 14 is composed of a non-volatile memory such as an HDD (Hard Disc Drive) or a flash memory in which stored information is retained even when the power is turned off. The memory unit 14 includes a control program unit 141 and a product master 142. The control program unit 141 stores a control program for controlling the station 1. The product master 142 stores product information (product name, unit price, etc.) related to the product for each product. In addition, the memory unit 14 stores sales (number of sales of products, sales amount, etc.) of stores (not shown).

Further, the control unit 100 is connected to the operation unit 21 and the display unit 22 via the bus 15 and the controller 16. The controller 16 controls the operation unit 21 and the display unit 22 in response to an instruction from the control unit 100. Hereinafter, for convenience of explanation, it will be described that the control unit 100 actually performs the control actually performed by the controller 16.

The operation unit 21 is a keyboard or the like operated by the operator to operate the station 1. The display unit 22 is, for example, a liquid crystal display, and displays information to the operator of the station 1.

Further, the control unit 100 is connected to the communication unit 24 via the bus 15. The communication unit 24 transmits / receives information to / from the table terminal 3, the kitchen terminal 5, and the POS terminal 7 via the communication line L.

Next, the order management unit 131 will be described. FIG. 3 is a memory map showing the configuration of the order management unit 131. In FIG. 3, for convenience of explanation, an order status relating to a customer seated at a certain table (for example, table A) will be shown and described as an example. Actually, the order management unit 131 stores the order status for the number of tables and, in the case of the counter, the number of seats corresponding to each table and seat.

As shown in FIG. 3, the order management unit 131 includes a terminal code unit 1311, a face image unit 1312, an attendance flag unit 1313, an order information unit 1314, a caution flag unit 1315, and a settlement flag unit 1316. The terminal code unit 1311 stores a terminal code (a terminal code that identifies the table A in the embodiment) that identifies the seated bull (table A in the embodiment). The face image unit 1312 stores the face images of all the customers seated at the table (face images of each customer captured by the table camera 91). The presence flag unit 1313 stores the presence flag 1 when the customer first sits at the table specified by the terminal code (stores the presence flag 0 when not seated at the table). That is, when the presence flag unit 1313 stores the presence flag 1, it indicates that the table is used by the customer.

The order information unit 1314 stores the presence flag 1 when a product is ordered from the table terminal 3 installed on the table specified by the terminal code. The order information unit 1314 will be described later with reference to FIG.

The caution flag unit 1315 stores the caution flag 1 when a predetermined time has elapsed since the ordered product was served (when the predetermined time has not passed, the caution flag 0 is stored). A considerable amount of time after the ordered product is served is set in advance as a predetermined time. The considerable time is the time when the ordered product has been served and a considerable amount of time has passed, and it is considered that the eating and drinking of the product has been completed. That is, since a customer who has passed a predetermined time after the product is served is a customer who may make a payment soon, it is necessary to further determine whether the customer has made a payment. Therefore, the customer who has passed the predetermined time is watched. Whether or not the predetermined time has passed is determined for each ordered product.

The settlement flag unit 1316 stores the settlement flag 1 when the settlement process is performed for the products eaten and eaten at the table (the settlement flag 0 is stored when the settlement process is not performed). When the settlement process is performed on the table terminal 3 or the POS terminal 7, the settlement flag unit 1316 stores the settlement flag 1. In the embodiment, when the payment processing is performed on the table terminal 3 or the POS terminal 7, the payment processing for all the customers seated at the table is completed. That is, when there is only one customer seated at the table, the payment processing for the customer is completed. In addition, when there are a plurality of customers seated at the table (that is, visiting a store in a group), the payment processing for all the customers included in the group is completed. For example, if the representative in the group makes a payment for all the products ordered at the table, the payment processing can be performed for all the products related to the table.

Next, the order information unit 1314 will be described. FIG. 4 is a memory map showing the configuration of the order information unit 1314. As shown in FIG. 4, the order information unit 1314 has an order product unit 13141 and a serving flag unit 13142. The ordered product unit 13141 stores information on all products ordered from the table terminal 3 installed in the terminal code table stored in the terminal code unit 1311 (for example, a product code that identifies the product). The serving flag unit 13142 stores the serving flag 1 when the ordered product is served. That is, for the products ordered from the table terminal 3, the serving flag 1 is stored for the products for which the serving key 611 is operated in the kitchen terminal 5. For the ordered products that have not been served, the serving flag unit 13142 stores the serving flag 0 for the product.

From here, the hardware configuration of the table terminal 3 will be described. FIG. 5 is a block diagram showing a hardware configuration of the table terminal 3. As shown in FIG. 5, the table terminal 3 includes a CPU 31, a ROM 32, a RAM 33, a memory unit 34, and the like. The CPU 31 is the control body. The ROM 32 stores various programs. The RAM 33 develops programs and various data. The memory unit 34 stores various programs. The CPU 31, ROM 32, RAM 33, and memory unit 34 are connected to each other via a bus 35. The CPU 31, ROM 32, and RAM 33 constitute the control unit 300. That is, the control unit 300 executes the control process related to the table terminal 3, which will be described later, by operating the CPU 31 according to the control program stored in the ROM 32 or the memory unit 34 and expanded in the RAM 33.

The RAM 33 includes an order information unit 331. The order information unit 331 stores information (product code, product name, price, order time, etc.) of the product ordered from the table terminal 3.

The memory unit 34 is composed of a non-volatile memory such as an HDD or a flash memory in which stored information is retained even when the power is turned off. The memory unit 34 includes a control program unit 341, a product master 342, and a terminal code unit 343. The control program unit 341 stores a control program for controlling the table terminal 3. The product master 342 stores product information (information equivalent to the product master 142) related to the product for each product. The terminal code unit 343 stores a terminal code that identifies the table terminal 3.

Further, the control unit 300 is connected to the operation unit 41, the display unit 42, the printing unit 43, the card reading unit 44, and the table camera 91 via the bus 35 and the controller 36. The operation unit 41 composed of a touch panel includes a product key 411, an ordering key 412, a settlement key 413, and an end key 414. The product key 411 is operated when selecting one or more products to eat or drink (that is, food or drink to be ordered). The ordering key 412 is operated when ordering the selected product. The payment key 413 is operated when the ordered product is settled using a medium other than cash. The end key 414 is operated when the ordered product is settled using cash.

The display unit 42 displays information (information on selected products, information on ordered products, total amount of ordered products, settlement amount at the time of settlement, etc.) to the customer seated at the table. .. The product key 411, the ordering key 412, the settlement key 413, and the end key 414 are keys as an operation unit 41 that functions on the touch panel provided on the display unit 42.

The printing unit 43 issues a receipt printed with information (product information and payment information) related to the settled product when the payment process is performed on the table terminal 3. Further, when the end key 414 is operated, a slip printed with a code symbol indicating specific information (for example, a terminal code) related to the settlement of the product ordered by the table terminal 3 is issued. The customer takes the issued slip and presents the slip on the POS terminal 7 to make a payment. The settlement process in the table terminal 3 includes a process of displaying the product information and the total amount of the settled product, and a process of issuing a receipt printed with such information.

The card reading unit 44 reads the information stored in the medium by inserting or contactlessly approaching a medium (electronic money card, credit card, etc.) used for payment at the table terminal 3. The table terminal 3 reads information from the medium and executes the payment process on the table terminal 3. The medium may be a terminal such as a smartphone having a payment function.

The table camera 91 captures the faces of all the customers seated at the table. The table camera 91 recognizes the face of the seated customer using, for example, a known face recognition technique, captures all the recognized faces, and acquires the customer's face image.

The controller 36 controls the operation unit 41, the display unit 42, the printing unit 43, the card reading unit 44, and the table camera 91 in response to an instruction from the control unit 300. Hereinafter, for convenience of explanation, it will be described that the control unit 300 actually performs the control actually performed by the controller 36.

Further, the control unit 300 is connected to the communication unit 46 via the bus 35. The communication unit 46 transmits / receives information to / from the station 1, the kitchen terminal 5, and the POS terminal 7 via the communication line L.

From here, the hardware configuration of the kitchen terminal 5 will be described. FIG. 6 is a block diagram showing a hardware configuration of the kitchen terminal 5. As shown in FIG. 6, the kitchen terminal 5 includes a CPU 51, a ROM 52, a RAM 53, a memory unit 54, and the like. The CPU 51 is the control body. The ROM 52 stores various programs. The RAM 53 develops programs and various data. The memory unit 54 stores various programs. The CPU 51, ROM 52, RAM 53, and memory unit 54 are connected to each other via a bus 55. The CPU 51, ROM 52, and RAM 53 constitute the control unit 500. That is, the control unit 500 executes the control process related to the kitchen terminal 5, which will be described later, by operating the CPU 51 according to the control program stored in the ROM 52 or the memory unit 54 and expanded in the RAM 53.

The RAM 53 includes an order receiving unit 531. The order receiving unit 531 receives and stores the information of the product ordered from the table terminal 3 via the station 1.

The memory unit 54 is composed of a non-volatile memory such as an HDD or a flash memory in which stored information is retained even when the power is turned off. The memory unit 54 includes a control program unit 541. The control program unit 541 stores a control program for controlling the kitchen terminal 5.

Further, the control unit 500 is connected to the operation unit 61 and the display unit 62 via the bus 55 and the controller 56. The operation unit 61 includes a serving key 611. The serving key 611 is operated when the received product has been cooked and served. The display unit 62 displays information on the ordered product to the cook who cooks in the kitchen.

Further, the control unit 500 is connected to the communication unit 63 via the bus 55. The communication unit 63 transmits / receives information to / from the station 1, the table terminal 3, and the POS terminal 7 via the communication line L.

From here, the hardware configuration of the POS terminal 7 will be described. FIG. 7 is a block diagram showing a hardware configuration of the POS terminal 7. As shown in FIG. 7, the POS terminal 7 includes a CPU 71, a ROM 72, a RAM 73, a memory unit 74, and the like. The CPU 71 is the control body. The ROM 72 stores various programs. The RAM 73 develops programs and various data. The memory unit 74 stores various programs. The CPU 71, ROM 72, RAM 73, and memory unit 74 are connected to each other via a bus 75. The CPU 71, ROM 72, and RAM 73 constitute the control unit 700. That is, the control unit 700 executes the control process related to the POS terminal 7, which will be described later, by operating the CPU 71 according to the control program stored in the ROM 72 or the memory unit 74 and expanded in the RAM 73.

The RAM 73 includes a product information unit 731. The product information unit 731 receives and stores the information of the product ordered from the table terminal 3 from the station 1 when the payment is made by the POS terminal 7. The POS terminal 7 reads the code symbol including the terminal code printed on the slip given by the customer, receives the product information corresponding to the terminal code from the station 1, stores it in the product information unit 731, and stores it. Execute payment processing based on the created product information.

The memory unit 74 is composed of a non-volatile memory such as an HDD or a flash memory in which stored information is retained even when the power is turned off. The memory unit 74 includes a control program unit 741 and a product master 742. The control program unit 741 stores a control program for controlling the POS terminal 7. The product master 742 stores product information (information equivalent to the product master 142) related to the product for each product. The product master 742 is used for payment processing on the POS terminal 7.

Further, the control unit 700 includes an operation unit 81, a display unit 82, a printing unit 83, and a code reading unit 84 via the bus 75 and the controller 76. The operation unit 81 includes a payment key 811. The payment key 811 is operated when the POS terminal 7 is closed with cash. The display unit 82 includes a vacant seat display unit 821, an attendance display unit 822, an order display unit 823, a caution display unit 824, and a payment display unit 825. The vacant seat display unit 821 identifies and displays a table or a seat so that it can be seen that the seat is vacant. The attendance display unit 822 identifies and displays the table or seat so that it can be seen that the person is present. The order display unit 823 identifies and displays the table or seat so that the product can be seen as being ordered. The caution display unit 824 identifies and displays tables and seats for which a predetermined time has passed since the ordered product was served and for which payment has not been made, so that it can be seen that caution is required. The payment display unit 825 identifies and displays the table or seat so that it can be seen that the payment has been completed.

The printing unit 83 issues a receipt printed with information (product information and payment information) related to the settled product when the payment process is performed on the POS terminal 7. The code reading unit 84 reads the code symbol printed on the slip issued by the printing unit 43 of the table terminal 3. The control unit 700 executes the settlement process for the products ordered in the table specified by the read code symbol.

The settlement process on the POS terminal 7 includes a process of displaying the product information of the ordered product, information on the cash deposit received from the customer, change information, etc., and a process of instructing the change machine to issue change. say. It also includes a process of issuing a receipt printed with such information.

Further, the control unit 700 is connected to the communication unit 85 via the bus 75. The communication unit 85 transmits / receives information to / from the station 1, the table terminal 3, and the kitchen terminal 5 via the communication line L.

From here, the control of the table terminal 3 will be described. FIG. 8 is a flowchart showing the flow of control processing of the table terminal 3. As shown in FIG. 8, the control unit 300 of the table terminal 3 uses the table camera 91 to take an image of the vicinity of the table (S11). Then, the control unit 300 transmits the captured image to the station 1 (S12). Then, the control unit 300 returns to S11.

Next, the control unit 300 determines whether the product key 411 has been operated (S21). When it is determined that the product key 411 has been operated (Yes in S21), the control unit 300 sends the product information (product name, price, etc.) of the product corresponding to the operated product key 411 to the order information unit 331. Remember (S22). Then, the control unit 300 returns to S11.

If it is determined that the product key 411 is not operated (No in S21), the control unit 300 determines whether the ordering key 412 has been operated (S23). When it is determined that the ordering key 412 has been operated (Yes in S23), the control unit 300 performs an ordering process for the product based on the product information stored in the order information unit 331 (S24). That is, the control unit 300 transmits the product code and the order signal of the product to the station 1 together with the terminal code that identifies the table terminal 3 based on the product information stored in the order information unit 331 (S24). .. Then, the control unit 300 returns to S11.

If it is determined that the ordering key 412 is not operated (No in S23), the control unit 300 determines whether the settlement key 413 has been operated (S31). When it is determined that the settlement key 413 has been operated (Yes in S31), the control unit 300 performs the settlement processing of the product based on the product information stored in the order information unit 331 (S32). That is, the control unit 300 reads the information from the medium by the card reading unit 44, and for the product of the product information stored in the order information unit 331, the payment process using the medium (that is, the non-cash payment process). (S32). Then, the control unit 300 transmits a payment signal indicating that the payment process has been performed to the station 1 together with a terminal code that identifies the table terminal 3 (S33). Then, the control unit 300 returns to S11.

If it is determined that the operation is not the settlement key 413 (No in S31), the control unit 300 determines whether the end key 414 has been operated (S34). When it is determined that the end key 414 has been operated (Yes in S34), the control unit 300 uses the product information stored in the order information unit 331 as an end signal indicating that eating and drinking is finished, and the table terminal 3 Is transmitted to the station 1 together with the terminal code for specifying the above (S35). Then, the control unit 300 issues a slip printed with the code symbol including the transmitted terminal code from the printing unit 43 (S36). Then, the control unit 300 returns to S11.

From here, the control of the kitchen terminal 5 will be described. FIG. 9 is a flowchart showing the flow of control processing of the kitchen terminal 5. As shown in FIG. 9, the control unit 500 of the kitchen terminal 5 determines whether or not the order signal has been received from the station 1 (S41). When it is determined that the order signal has been received from the station 1 (Yes in S41), the control unit 500 displays the received order information on the display unit 62 (S42). That is, the control unit 500 displays the product information of the ordered product. Then, the control unit 500 returns to S41.

If it is determined that the order signal is not received (No in S41), the control unit 500 determines whether the serving key 611 has been operated (S43). When it is determined that the serving key 611 has been operated (Yes in S43), the control unit 500 receives a serving signal indicating that the displayed product has been cooked and is served, which identifies the table terminal 3. It is transmitted to the station 1 together with the terminal code (S44). Then, the control unit 500 returns to S41.

From here, the functional configuration of the station 1 will be described. FIG. 10 is a functional block diagram showing a functional configuration of the station 1. The control unit 100 functions as the association means 101, the time determination means 102, the store exit determination means 103, and the information output means 104 by following the control program stored in the control program unit 141 of the ROM 12 and the memory unit 14.

The associating means 101 associates and stores the image of the customer who entered the store and the information of the product ordered by the customer. Specifically, the associating means 101 associates the customer's face image captured by the table camera 91 and the product information of the product ordered from the table terminal 3 with the terminal code. The association means 101 associates the terminal code with the face image of the customer seated at the table. Further, the associating means 101 associates the terminal code with the product ordered from the table terminal 3 installed on the table.

The time determination means 102 operates the table terminal 3 for ordering the product to determine whether a predetermined time has elapsed since the ordered product was served. Specifically, in the time determination means 102, the timer 23 set when the serving flag 1 is stored in the serving flag unit 13142 for the ordered product by operating the table terminal 3 for ordering the product is set for a predetermined time. Determine if has passed. The predetermined time is stored in advance.

The store exit determination means 103 determines a customer who leaves the store without prior settlement processing of the ordered product. Specifically, the store exit determination means 103 stores the face image and product code associated with the terminal code by the association means 101, the determination by the time determination means 102 whether a predetermined time has passed, and the settlement flag unit 1316. Based on the status of the settlement flag that has been set, the customer who leaves the store without prior settlement processing of the ordered product is determined. Further, the store exit determination means 103 leaves the store without processing the payment for the customer who was seated at the table when the payment signal transmitted when the payment is processed by the table terminal 3 installed in the store is not received. Judge as a customer to do. Further, the store exit determination means 103 determines a customer who leaves the store in a situation where the time determination means 102 determines that a predetermined time has elapsed since the product was served, and the payment signal is not received from the table terminal 3. .. Further, the store exit determination means 103 makes a payment from the table terminal 3 related to the associated product based on the image of the customer associated with the product and the image of the customer captured by the exit camera 92 installed near the exit of the store. Determine which customers are leaving the store without receiving a signal.

When the store exit determination means 103 determines a customer to leave the store without processing the payment, the information output means 104 outputs an unsettled caution signal (unsettled information) related to the customer to the POS terminal 7. ..

From here, the control of the station 1 will be described. FIG. 11 is a flowchart showing the flow of control processing of the station 1. As shown in FIG. 11, the control unit 100 of the station 1 receives the image captured by the table camera 91 in real time and determines whether or not the customer is seated at the table (S51). When the image captured by the table camera 91 includes a face image, the control unit 100 determines that the customer is seated at the table. When it is determined that the customer is seated at the table (Yes in S51), the control unit 100 determines whether the presence flag of the table, which is stored in the presence flag unit 1313, is "1". Judgment (S52). If the presence flag is not "1" (No in S52), it is determined that the customer is the first customer to be seated at the table, and the presence flag is set to "1" (S53). Then, the control unit 100 transmits the presence signal related to the table to the POS terminal 7 together with the received terminal code for identifying the table (S54). The attendance signal is a signal indicating that the table is used by the customer, and by transmitting the terminal code and the attendance signal in association with each other, the table specified by the terminal code is present with the customer. Show that.

Next, the association means 101 associates the terminal code with the face image of the customer seated at the table (S55). That is, the associating means 101 associates the terminal code with the received face image by storing the face image received from the table terminal 3 in the face image unit 1312 corresponding to the terminal code unit 1311. In this case, if there is only one face image received, the face image unit 1312 stores the face image for one person and associates it with the terminal code. On the other hand, when the received face images are a plurality of people (groups), all the face images are distinguished and stored in the face image unit 1312, so that all the face images included in the group are associated with the terminal code. Then, the control unit 100 returns to S11.

Further, in S52, when the presence flag is "1" (Yes in S52), the control unit 100 determines whether the order signal has been received from the table terminal 3 (S61). When it is determined that the order signal has been received from the table terminal 3 (Yes in S61), the associating means 101 associates and stores the product code based on the terminal code included in the received order signal (S62). That is, the associating means 101 associates the terminal code with the product code by storing all the received product codes in the ordered product unit 13141 corresponding to the terminal code. That is, the product ordered from the table terminal 3 is associated with the terminal code. Then, the control unit 100 transmits an order signal corresponding to the order signal to the kitchen terminal 5 (S63). The order signal includes a terminal code for specifying the table terminal 3 that has received the order signal and a product code for specifying the ordered product. Then, the control unit 100 returns to S51.

Further, in S61, when it is determined that the order signal is not received (No in S61), the control unit 100 determines whether or not the serving signal has been received from the kitchen terminal 5 (S64). When it is determined that the serving signal has been received from the kitchen terminal 5 (Yes in S64), the control unit 100 simultaneously serves the product to the serving flag unit 13142 associated with the terminal code received from the kitchen terminal 5. The serving flag 1 indicating that the item has been served is stored (S65). Next, the control unit 100 sets a timer 23 for the product and measures the time after the serving flag 1 is stored in the serving flag unit 13142 (S66). Then, the control unit 100 returns to S51.

Further, in S64, when it is determined that the serving signal is not received (No in S64), the control unit 100 determines whether the settlement signal is received from the table terminal 3 or the POS terminal 7 (S71). When it is determined that the payment signal has been received (Yes in S71), the control unit 100 has completed the payment process for the ordered product in the payment flag unit 1316 associated with the terminal code received at the same time. The settlement flag 1 indicating that is stored (S72). Then, the control unit 100 transmits a payment signal and a terminal code to the POS terminal 7 (S73). Then, the control unit 100 returns to S51.

If it is determined in S71 that the payment signal is not received (No in S71), the control unit 100 determines whether the end signal has been received from the table terminal 3 (S74). If it is determined that the end signal has been received (Yes in S74), the control unit 100 transmits the end signal and the terminal code to the POS terminal 7 (S75). Then, the control unit 100 returns to S51.

Further, in S74, when it is determined that the end signal is not received (No in S74), the time determination means 102 is set by the process of S66 when the table terminal 3 for ordering the product is operated to place the order. The timer 23 determines whether a predetermined time has elapsed since the product was served (S81). When it is determined that the lapse of a predetermined time has been timed since the product was served (Yes in S81), the control unit 100 sends the product to the caution flag unit 1315 associated with the terminal code received at the same time. A caution flag 1 indicating caution is stored because the settlement has not been completed yet (S82). Then, the control unit 100 transmits a caution signal to the POS terminal 7 together with the terminal code (S83). Then, the control unit 100 returns to S51. If it is determined that the elapse of a predetermined time has not been timed since the product was served (No in S81), the control unit 100 returns to S51.

On the other hand, in S51, when it is determined that no customer is seated at the table (No in S51), the control unit 100 indicates that one or more customers seated at the table may use the restroom camera 93. Alternatively, it is determined whether or not the image is captured by the drink bar camera 94 (S91). The control unit 100 determines that one or more of the customer's face images stored in the face image unit 1312 associated with the terminal code unit 1311 of the table determined that no customer is seated are the dressing room camera 93 or the drink. When it is included in the image captured by the bar camera 94, it is determined that one or more customers seated at the table are captured by the dressing room camera 93 or the drink bar camera 94. When one or more customers are imaged by the restroom camera 93 or the drink bar camera 94, it can be determined that no customer is seated at the table, but the customer is still in the store. When one or more customers seated at the table determine that the image is taken by the restroom camera 93 or the drink bar camera 94 (Yes in S91), the control unit 100 returns to S51.

On the other hand, if it is determined that none of the one or more customers seated at the table has been imaged by the dressing room camera 93 or the drink bar camera 94 (No in S91), the exit determination means 103 , Determine whether the exit camera 92 has captured one or more customers seated at the table (S92). The determination of the store exit determination means 103 in S92 determines in S51 that no customer is seated at the table, and in S91 that the customer is not imaged by the dressing room camera 93 or the drink bar camera 94. In this state, it is determined whether or not the customer has been imaged by the exit camera 92. That is, when it is determined in S92 that the exit camera 92 has imaged the customer, the store exit determination means 103 determines that the customer is about to leave the store.

If it is determined that the exit camera 92 does not capture the customer seated at the table (No in S92), the control unit 100 returns to S51 and the exit camera 92 captures the customer seated at the table. If it is determined that the customer has done so (Yes in S92), the store exit determination means 103 determines whether or not the settlement has been completed for the customer (S93). When the settlement flag 1 is stored in the settlement flag unit 1316 for the customer, the store exit determination means 103 determines that the settlement has been completed for the customer. When it is determined that the payment has been completed for the customer (Yes in S93), the control unit 100 transmits the terminal code of the table in which the customer was seated and the vacant seat signal to the POS terminal 7 (Yes). S94). Then, the control unit 100 clears all the information related to the terminal code of the order management unit 131 (S95). Then, the control unit 100 returns to S51.

On the other hand, in S93, when it is determined that the settlement has not been completed for the customer (it is determined that the settlement flag 0 is stored in the settlement flag unit 1316) (No in S93), then the control unit 100 determines. It is determined whether the caution flag 1 is stored in the caution flag unit 1315 corresponding to the terminal code of the table in which the customer is seated (S101). When the caution flag 1 is stored in the caution flag unit 1315, a predetermined time has elapsed since the product was served. Therefore, the customer is in a state where payment can be made. Therefore, when the control unit 100 determines that the caution flag 1 is stored in the caution flag unit 1315 corresponding to the terminal code of the table in which the customer is seated (Yes in S101), the information output means 104 Determines that the customer is a customer who may leave the store without processing the payment, and outputs a caution signal indicating that the customer is unsettled to the POS terminal 7 (S102). Then, the control unit 100 returns to S51.

On the other hand, when it is determined that the caution flag 1 is not stored in the caution flag unit 1315 corresponding to the terminal code of the table in which the customer is seated (that is, the caution flag = 0) (No in S101), the control unit 100 returns to S51. That is, the control unit 100 determines that the customer has not passed a predetermined time since the product was served and is not yet in a situation of making a payment in terms of time, and the customer by the information output means 104 has not yet arrived. The caution signal indicating that the payment is made is not output to the POS terminal 7. As such a case, for example, it is conceivable that the ordered product is canceled, for example, the product is served but the product is different from the ordered product, and the store is closed without eating the product.

From here, the control of the POS terminal 7 will be described. FIG. 12 is a flowchart showing the flow of control processing of the POS terminal 7. As shown in FIG. 12, the control unit 700 of the POS terminal 7 determines whether or not the terminal code and the attendance signal have been received from the station 1 (S111). When it is determined that the terminal code and the presence signal have been received from the station 1 (Yes in S111), the control unit 700 is present at the table mark specified by the terminal code displayed on the display unit 82. It is displayed in a form that can be recognized as (for example, a color that can be recognized as being present) (S112). Then, the control unit 700 returns to S111. The operator of the POS terminal 7 can recognize that the table is in the present state.

If it is determined that the terminal code and the attendance signal are not received (No in S111), the control unit 700 determines whether the terminal code and the order signal have been received from the station 1 (S113). When it is determined that the terminal code and the order signal have been received from the station 1 (Yes in S113), the control unit 700 places an order for the product with the mark of the table specified by the terminal code displayed on the display unit 82. It is displayed in a form that can be recognized as being inside (for example, a color that can be recognized that the product is being ordered) (S114). Then, the control unit 700 returns to S111. The operator of the POS terminal 7 can recognize that the table is in the process of ordering a product.

If it is determined that the terminal code and the order signal are not received (No in S113), the control unit 700 determines whether the terminal code and the settlement signal have been received from the station 1 (S115). When it is determined that the terminal code and the settled signal have been received from the station 1 (Yes in S115), the control unit 700 has settled the mark of the table specified by the terminal code displayed on the display unit 82. It is displayed in a form that can be recognized as (for example, a color that can be recognized as having been settled) (S116). Then, the control unit 700 returns to S111. The operator of the POS terminal 7 can recognize that the table has been settled.

If it is determined that the terminal code and the settlement signal have not been received (No in S115), the control unit 700 determines whether the terminal code and the vacant seat signal have been received from the station 1 (S117). When it is determined that the terminal code and the vacant seat signal have been received from the station 1 (Yes in S117), the control unit 700 has vacant seats on the table mark specified by the terminal code displayed on the display unit 82. It is displayed in a form in which it can be recognized (for example, a color in which it can be recognized that the seat is vacant) (S118). Then, the control unit 700 returns to S111. The operator of the POS terminal 7 can recognize that the table is vacant.

If it is determined that the terminal code and the vacant seat signal are not received (No in S117), the control unit 700 determines whether the terminal code and the caution signal have been received from the station 1 (S119). When it is determined that the terminal code and the caution signal have been received from the station 1 (Yes in S119), the control unit 700 pays attention to the mark of the table specified by the terminal code displayed on the display unit 82. It is displayed in a form in which it can be recognized (for example, a color in which it can be recognized that it is in a state of caution) (S120). Then, the control unit 700 returns to S111. The operator of the POS terminal 7 can recognize that the customer seated at the table is in a state of caution.

If it is determined that the terminal code and the caution signal are not received (No in S119), the control unit 700 determines whether the terminal code and the end signal have been received from the station 1 (S121). When it is determined that the terminal code and the end signal have been received from the station 1 (Yes in S121), the control unit 700 determines whether the settlement key 811 for executing the settlement process related to the table has been operated (Yes). S122). Wait until the settlement key 811 is operated (No in S122), and when it is determined that the settlement key 811 has been operated (Yes in S122), the control unit 700 executes the settlement process related to the table (S123). ). Then, the control unit 700 transmits a payment signal to the station 1 (S124). Then, the control unit 700 returns to S111.

If it is determined that the terminal code and the end signal are not received (No in S121), the control unit 700 determines whether the terminal code and the alarm signal have been received from the station 1 (S125). When it is determined that the terminal code and the alarm signal have been received from the station 1 (Yes in S125), the control unit 700 displays the display unit 82 of the POS terminal 7 to the customer who is going to exit the store. An alarm indicating the possibility that the customer has not made a payment is displayed (S126). When the alarm is released, the control unit 700 returns to S111. Therefore, the operator who operates the POS terminal 7 (or the clerk who is around the POS terminal 7) can confirm with the customer who is going to leave the store whether or not the payment has been made. If it is determined that the terminal code and the alarm signal are not received (No in S125), the control unit 700 returns to S111.

As described above, in the embodiment, the store exit determination means 103 for determining the customer who leaves the store without prior payment processing of the ordered product and the customer who leaves the store without the payment processing for the store exit determination means 103 are used. An information output means 104 that outputs an unsettled caution signal (unsettled information) relating to the customer to an external device when a determination is made is provided. Therefore, it is possible to accurately determine whether the customer who is leaving the store is a customer who has already settled.

Further, in the embodiment, the store exit determination means 103 is a customer who leaves the store without performing the payment processing when the payment signal transmitted when the payment processing is performed by the table terminal 3 installed in the store is not received. to decide. A customer who has made a payment on the table terminal 3 by a customer who is about to leave the store from the exit is not determined to be a customer who leaves the store without making a payment. Therefore, it is possible to accurately determine whether the customer who is leaving the store is a customer who has already settled.

Further, in the embodiment, the time determination means 102 for determining whether or not a predetermined time has elapsed since the ordered product is served by operating the table terminal 3 for ordering the product is further provided, and the store exit determination means 103 is provided. When the time determination means 102 determines that a predetermined time has elapsed since the product was served, it determines that the customer leaves the store without making a payment on the table terminal 3. Therefore, a customer who has not passed a predetermined time since the product is served is not determined to be a customer who leaves the store without making a payment on the table terminal 3. Therefore, it is possible to accurately determine whether the customer who is leaving the store is a customer who has already settled.

Although the embodiments and modifications of the present invention have been described above, the embodiments and modifications are presented as examples and are not intended to limit the scope of the invention. This novel embodiment and its modifications can be implemented in various other embodiments, and various omissions, replacements, and changes can be made without departing from the gist of the invention. This embodiment and its modifications are included in the scope and gist of the invention, and are also included in the scope of the invention described in the claims and the equivalent scope thereof.

For example, in the embodiment, the table terminal 3 has been described as an example of an ordering terminal and a pre-payment terminal. However, the present invention is not limited to this, and for example, a terminal carried by a clerk and a handy terminal for inputting information on a product ordered by a customer to place an order may be used as an ordering terminal and a prepaid terminal.

Further, in the embodiment, the table terminal 3 is an ordering terminal having an ordering function for ordering products and a pre-payment terminal having a payment function for performing payment processing. However, the present invention is not limited to this, and instead of the table terminal 3, an ordering terminal for ordering products and a pre-payment terminal for performing payment processing may be installed at each table.

Further, in the embodiment, the image captured by the table terminal 3 is used as the image of the customer who entered the store. However, the present invention is not limited to this, and for example, a camera may be provided at the entrance of the store, and the image captured by the camera may be used as an image of a customer who has entered the store.

Further, in the embodiment, the station 1, the table terminal 3, the kitchen terminal 5, the POS terminal 7, the table camera 91, the exit camera 92, the dressing room camera 93, and the drink bar camera 94 have been described as the system 10. However, the present invention is not limited to this, and the system 10 may include at least a station 1, a table terminal 3, a table camera 91, and an exit camera 92.

The program executed on the station 1 of the embodiment is a file in an installable format or an executable format on a computer such as a CD-ROM, a flexible disk (FD), a CD-R, or a DVD (Digital Versatile Disk). It is recorded and provided on a readable recording medium.

Further, the program executed by the station 1 of the embodiment may be stored on a computer connected to a network such as the Internet and provided by downloading the program via the network. Further, the program executed by the station 1 of the embodiment may be configured to be provided or distributed via a network such as the Internet.

Further, the program executed by the station 1 of the embodiment may be configured to be provided by incorporating it into a ROM or the like in advance.

1 station 3 table terminal 5 kitchen terminal 7 POS terminal 9 camera 10 system 23 timer 91 table camera 92 exit camera 93 dressing room camera 94 drink bar camera 100 control unit 101 association means 102 time judgment means 103 exit judgment means 104 signal output means 131 Order management unit 300 Control unit 500 Control unit 611 Serving key 700 Control unit 731 Product information unit 821 Vacancy display unit 822 Attendance display unit 823 Order display unit 824 Attention display unit 825 Payment display unit 1311 Terminal code unit 1312 Face image unit 1313 Attendance flag part 1314 Order information part 1315 Attention flag part 1316 Settlement flag part 13141 Ordered product part 13142 Serving flag part

Japanese Unexamined Patent Publication No. 2008-269541

Claims (6)

A means of determining the customer to leave the store without prior payment processing of the ordered product, and a means of determining the exit of the store.
An information output means that outputs unsettled information related to the customer to an external device when the store exit determination means determines a customer who leaves the store without performing the payment process.
Information processing device equipped with. The store exit determination means determines that the customer leaves the store without making a payment when the payment completion signal transmitted when the payment is processed by the advance payment terminal installed in the store is not received.
The information processing device according to claim 1. Further provided with a time determination means for determining whether a predetermined time has passed since the ordered product was served by operating the ordering terminal for ordering the product.
When the time determination means determines that a predetermined time has passed since the product was served, the store exit determination means determines that the customer is a customer who leaves the store without making a payment.
The information processing device according to claim 2. Further provided with an association means for associating and storing the image of the customer who entered the store and the information of the product ordered by the customer.
The store exit determination means is from the pre-payment terminal related to the associated product based on the image of the customer associated with the product and the image of the customer captured by the exit camera installed near the exit of the store. If the payment completion signal is not received, it is determined that the customer leaves the store without making a payment.
The information processing device according to claim 2 or 3. It is a system equipped with a camera that images customers who enter the store, an exit camera that images customers who leave the store, a pre-payment terminal that performs payment processing for the ordered products, and an information processing device.
The pre-payment terminal is
Equipped with a payment processing means that performs payment processing related to the ordered products,
The information processing device
An association means that associates and stores an image of a customer who has entered the store with information on the product ordered by the customer, and
Based on the customer image associated with the product and the customer image captured by the exit camera, a store exit determination means for determining a customer who leaves the store without prior payment processing by the payment processing means, and a store exit determination means.
An information output means that outputs unsettled information related to the customer to an external device when the store exit determination means determines a customer who leaves the store without performing the payment process.
System with. A computer as an information processing device
A means of determining the customer to leave the store without prior payment processing of the ordered product, and a means of determining the exit of the store.
An information output means that outputs unsettled information related to the customer to an external device when the store exit determination means determines a customer who leaves the store without performing the payment process.
A program to make it work.

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