JP6774125B1 - Response support system and wide area response support system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a response support system and a wide area response support system which refer to a response history and perform appropriate response processing. SOLUTION: A response support system 1 that manages a response history of a thing presented by a visitor is a customer who identifies a visitor from the face information by a face information acquisition means 100 for acquiring face information and a face authentication means. The specific means 210, the visitor information storage means 410 that stores face information and other personal information, the registration means 310 after consent to register personal information, and the correspondence history including at least the visit date and correspondence contents of the visitor are stored. The correspondence history storage means 420 and the correspondence history display means 530 for displaying the correspondence history are included. [Selection diagram] Fig. 5

Description

According to the present invention, by identifying a visitor by face information, it is possible to manage the correspondence history with the visitor without consent from the visitor to provide other personal information other than face information, and other than face information. Regarding the response support system and wide area response support system that can manage the response more appropriately by referring to other personal information when the consent to provide personal information is obtained.

In detail, if the visitor is not consented to the provision of other personal information, the personal information of only the face information is used, and if the visitor is consented to the provision of other personal information, the face information and other personal information are used. It relates to a response support system that manages the response history of the visitor's purchase record of goods, consultation from the visitor, advice to the visitor, etc., and displays the response history when dealing with the visitor. In particular, it relates to a support system suitable for pharmacies that provide medicines, health foods, etc. related to the maintenance and promotion of human health, and provide health support, non-illness support, and drug treatment support by dispensing.

Not only can pharmaceuticals and health foods not be expected to be effective unless they are ingested in the appropriate type and amount for an appropriate period of time, but if the type, amount and period of ingestion are incorrect, adverse effects such as side effects may occur. With the progress of aging, health problems are likely to occur due to physiological changes due to aging and multi-drug administration of medicines for treating multiple comorbidities, but at the pre-illness stage before the disease. It is expected that health foods will maintain and improve health in Japan, and proper intake of medicines and health foods has become an important issue.

In order to give appropriate advice on the type, amount, and duration of medicines and health foods to be ingested, it is necessary to know the health condition and disease condition together with personal information such as name, age, and disease history. However, in pharmacies that sell general medicines, personal information is often not managed on an individual basis, and there is a problem that appropriate advice on the intake of medicines and health foods is not sufficiently provided.

Patent Document 1 discloses a technique of a customer management system that can quickly and reliably identify a customer without using an identification information medium such as a card or a license plate. The customer management system described in Patent Document 1 includes an imaging camera, a customer information database such as a feature point of a face image, a customer identification code, and a name, and extracts a customer identification code of a customer identified by a face recognition means. , The customer information corresponding to this is displayed on the display.

According to the technology described in Patent Document 1, the management of each customer, which was managed for each membership card, has been streamlined, and services such as issuing points to important customers without having to bring a membership card can be provided. It is said that membership cards can be provided and membership cards will not be issued to customers who visit the store infrequently, reducing membership management costs. According to the technology described in Patent Document 1, a person who does not have a customer identification code is supposed to automatically register a face image and a customer identification code, and for customer information such as name and medical history that requires the consent of the person. , There was a problem that it had to be excluded from the database registration target.

Patent Document 2 discloses a technique of a registration system and a registration method capable of efficiently executing registration and authentication for an unspecified number of persons. In the technology described in Patent Document 2, the information about the registered person who agrees to the registration is registered in the registration department together with the face image, and the personal information about the unregistered person who does not agree to the registration is left empty. , The date, time, place, etc. taken with the face will be temporarily registered in the temporary registration department.

According to the technology described in Patent Document 2, registration and authentication can be efficiently executed for an unspecified number of persons, and sales can be made by grasping the customer's traffic route history and repeat information and linking them with sales information. It is said that it can be used for layout formulation. However, without the consent of the customer, only the face, shooting date, place, etc. are registered, the customer's personal information is blanked, and the specific correspondence record with the customer is not managed, so the customer's individual level There was a problem that it was not possible to manage the purchase history of the customer and provide services to the individual customer level.

Further, Patent Document 3 discloses a technique that enables consumers to easily obtain accurate medicines and services, and also enables appropriate inventory and investment of medicines and welfare-related businesses. The technique described in Patent Document 3 confirms an individual customer using biometric information such as a name, telephone number, password and a retinal image that strengthens them as one of personal authentication information, and registers the customer in advance in the customer database. It is said that highly recommended products can be recommended according to customer requirements.

However, even with the technology described in Patent Document 3, if the customer does not provide information such as name, telephone number, password, etc., personal authentication information cannot be obtained, and the customer's purchase record is stored in the customer database. Since it is not possible to register, there is a problem that it is not possible to manage the purchase history at the individual customer level and provide services to the individual customer level for all customers, similar to the technology described in Patent Document 2. It was.

Regardless of which prior art is used, for a visitor who does not wish to register personal information, the correspondence history between the visitor and the store side is not stored, so the correspondence history of that person is recorded between the visitor and the store side. There was a problem that it would be missing from the entire correspondence history between. Therefore, it was not possible to conduct a statistical survey with all the visitors as a population, and even if there was a response record, it was not possible to conduct a highly accurate customer-oriented survey and satisfaction evaluation.

Patent Document 1: Japanese Patent Application Laid-Open No. 2001-325433 Patent Document 2: Japanese Patent Application Laid-Open No. 2008-250755 Patent Document 3: Japanese Patent Application Laid-Open No. 2002-123609

The problem to be solved by the present invention is that when the visitor does not provide other personal information, the visitor's face information is used, and when the visitor provides other personal information. Is a response support system and a wide area response support system that can take appropriate response processing by referring to the response history up to that point regarding the matters presented by the visitor based on the visitor's face information and other personal information. Is to provide.

Specifically, it becomes easier to provide other personal information related to disease history, constitution, physical condition, etc., which are highly personal information, and refer to the response history before new or additional other personal information is provided. Regarding a response support system capable of performing appropriate response processing.

The first invention of the present invention is a response support system that manages a response history of a thing presented by a visitor, acquires face information by face information acquisition means, and visits the store from the face information by face authentication means. A means for identifying a visitor to identify a person, a means for storing visitor information for storing face information and other personal information, a means for registering after consent to register personal information, and at least a correspondence including the visit date and correspondence contents of the visitor. The correspondence history storage means for storing the history and the correspondence history display means for displaying the correspondence history are included, and when a visitor comes to the store, the visitor identification step, the consent confirmation processing step, and the correspondence processing step are described. The correspondence history is managed, and the visitor identification step collates the face information with the face information history stored in the visitor information storage means by the face authentication means, and the visitor information storage is performed by the collation. When the means does not store the face information that matches the face information, the visitor is identified as a new visitor, the face information is stored in the visitor information storage means, and the visitor is collated. When the information storage means only stores the face information that matches the face information, the visitor is made to have the matching face information, and a plurality of candidates for the visitor information storage means are selected by the collation. When the face information of is stored, one of the face information is selected by the face information selection means to identify the visitor, and the visitor is specified by the visitor identification means. It is supposed to be.

Here, it is preferable that the presented items are medicines / health foods such as disease consultations, health food consultations, internal medicines, and external medicines, but they are matters / articles suitable for explaining to visitors. If there is, it is not limited well. The correspondence history of things includes the history of correspondence between the consultation from the store side and the response from the store side, and the history of providing useful information for selecting the goods, and is not limited to the purchase history of the goods.

The face information is sufficient as long as the face can be identified by the size / shape of the entire face and the characteristic elements of the shape / arrangement of the composition such as hair, eyes, nose, ears, and mouth. The face authentication means may be a known database in which a face is identified by a characteristic element of face information and a visitor is assigned a face ID to identify the face. In addition, the correspondence history includes at least the date and time of the visit and the history of the correspondence with the visitor. Other personal information may be any personally identifiable information such as name, age, gender, address, telephone number, etc., and includes family structure, disease history, allergic constitution, ingested medicines / health foods, luxury items, etc. You may be.

Correspondence content refers to consultation from the store side, response from the store side, intention of the store visitor to select goods, information provision from the clerk, etc., not limited to purchasing goods, but also providing information only for consultations and complaints. included. When the article is a drug, it may include information such as the disease state, efficacy, possibility of developing allergic symptoms, and useful duration of administration of the visitor.

The response history is managed by identifying a visitor, confirming whether the visitor is consented to the provision of other personal information, and performing specific response processing. Every time we respond to a visitor, we ask "Is there any change?" And ask for changes in other personal information, confirm the consent for registration of other personal information, and even if there is no consent for registration of other personal information. Visitors are identified by face information and the history of correspondence is recorded.

In the first invention, a face recognition means is used to extract a candidate for face information that identifies a visitor from a huge amount of face information data. If there is no candidate for face information, the visitor is identified as a new visitor, and if the only face information is extracted, that person is identified as a visitor. When there are multiple candidates, the store correspondent is made to identify the visitor by the face information selection means.

According to the response support system of the first invention of the present invention, even if the face information data becomes enormous, the store visitor candidates can be narrowed down by the face recognition means, and when there are a plurality of visitor candidates, the store By letting the responder select the visitor, the effect is that the visitor can be identified efficiently and surely.

In the second invention of the present invention, in the correspondence support system of the first invention, the consent confirmation processing step causes the consent confirmation processing of registration of other personal information by the registration means after the consent, and the correspondence processing step is performed. The correspondence history display means displays the correspondence history of the visitor up to that point, and the correspondence history storage means stores the correspondence contents when the visitor visits the store.

Even if the visitor does not consent to the registration of other personal information at the time of the first visit, the history of the correspondence contents is appropriately managed by the face information every time the correspondence processing is performed, and the memorized correspondence contents are the visitor. By understanding that the store will be usefully used by both the store and the store, the store will be able to provide more detailed other personal information.

Specifically, when the product is an over-the-counter drug, the history of the response content is referred to when responding to the visitor, and the visitor reports the improvement status of the disease, side effects, onset of allergies, etc. by taking the drug. Information will be provided, and the pharmacy will provide information such as changes in medicines according to symptoms and when to stop taking medicines, and by referring to past drug provision records including prescription drugs, it is possible to take multiple drugs. You will also be able to avoid the situation. Personal information other than face information, for example, personal information such as age and allergic symptoms, is registered, and by referring to these personal information, it is possible to respond better to each visitor.

According to the response support system of the second invention of the present invention, it is possible to appropriately respond to a visitor without consent for registration of other personal information. Furthermore, the usefulness of registration of other personal information will be recognized by visitors through appropriate response to visitors, approval of registration of other personal information will be easily accepted, other personal information will be accumulated, and more appropriate response will be possible. It has an unprecedented advantageous effect of becoming.

In the third invention of the present invention, in the response support system of the first or second invention, the consent confirmation processing step includes a step of confirming whether or not other personal information other than the face information is registered, and the other individual. If there is no registration of information, a step to newly confirm whether to accept the registration of the other personal information, and if there is a registration of the other personal information, to additionally confirm whether to accept the registration of the other personal information. It is characterized by including.

According to the response support system of the third invention of the present invention, the presence or absence of other personal information of the visitor is determined, and the visitor is made to confirm whether to consent to the provision of other personal information newly or additionally. There is. In addition to being able to respond according to the presence or absence of other personal information, it will be easier for the approval of registration of other personal information to be accepted because it will be confirmed whether the registration of other personal information is approved every time the customer processes the response. It plays the effect.

In the fourth invention of the present invention, in the correspondence support system of the first to third inventions, the thing is related to the article, and the correspondence history shows the article selection intention that the visitor selected the article. It is characterized in that it contains article characteristic information including the characteristics of the article.

In the fourth invention, the thing is related to the article, and the correspondence history includes the article characteristic information including the article selection intention and the feature of the article. Specifically, if the article is a drug / health food, the intention to select the article is to seek some improvement from the drug / health food, and the article characteristic information includes the ingredients / effective ingredients contained in the drug / health food. The period, effectiveness / efficacy of the ingredient, appropriate intake period / amount, etc. are included.

When dealing with visitors, the items presented by the visitor and the purchase date and purchase amount of the same item presented / purchased by the visitor so far are displayed on the correspondence history display means, so that the visitor It is possible to give advice such as whether or not the expiration date of the purchased item has expired. According to the fourth invention, when dealing with a visitor, it is possible to show each visitor an article having article characteristics suitable for the intention of selecting the article, which is not conventionally possible. It has a favorable effect.

In the fifth invention of the present invention, in the response support system of the fourth invention, the article includes a drug, and the response history includes purchase information consisting of the visitor's visit date and the purchased drug. The characteristic information includes the indication symptom and side effect symptom of the drug, the drug information consisting of the appropriate dosing period and the appropriate dose, and when the visitor purchases the drug, the corresponding history display means is used with the purchase information. It is characterized in that the drug information is displayed.

Medicines include prescription medicines and over-the-counter medicines. Regarding prescription drugs, drug information consisting of indication symptoms, side effect symptoms, appropriate dosing period, and appropriate dose is explained at the time of prescription issuance, and is provided at pharmacies together with over-the-counter drugs. In addition, for over-the-counter drugs, the visitor himself selects the drug at the pharmacy by referring to the indication of the efficacy of the drug, and the optimum selection is not always made. Appropriate medication guidance has become an urgent issue, such as the risk of taking multiple drugs due to the provision of drugs by different prescriptions or the combined use of prescription drugs and over-the-counter drugs.

According to the fifth invention of the present invention, the drug information consisting of the indication symptom and the side effect symptom of the drug, the appropriate dosing period and the appropriate dose is displayed in the correspondence history display means together with the history of the visitor's purchase of the drug. , It is possible to provide information on highly effective drugs with few side effects according to the symptoms. In addition, based on the purchase history of the visitor so far, it is possible to give advice on whether the duration and dose of the drug were appropriate and whether there is a risk of taking multiple drugs. As a result, it is possible to provide medicines, health foods, etc. suitable for maintaining and improving the health of the visitor by referring to the correspondence history with the visitor.

According to a sixth aspect of the present invention, in the response support system of the first to fifth inventions, the response history includes store location information of a store corresponding to the visitor, and a predetermined range in which the store is located. It is characterized in that the correspondence history of goods in the area of is manageable.

According to the sixth invention, it is possible to control what kind of goods are sold in the area where the store is located. In particular, when an article is a drug, it has the effect of being able to control what kind of drug was sold in what area, at what time, and how much, and to reflect it in the planned production of the drug.

According to a seventh aspect of the present invention, in the response support systems of the fourth to sixth inventions, the response support system includes statistical analysis means, and the statistical analysis means includes personal information that can be identified by an individual including face information. It is characterized in that it is possible to perform statistical analysis on the goods by using the correspondence history with all the visitors as a statistical population in the state excluding.

According to the seventh invention, for example, the consultation date, age group, gender, etc. of a specific item are excluded from all correspondence histories, excluding personal information such as face information, name, address, and telephone number. Statistics can be extracted. Even if the goods are not limited to pharmaceutical products, it is easy to conduct a customer-oriented survey, for example, when an event is held, what kind of goods were sold to which generation, and so on. In addition, it is easy to evaluate the satisfaction of the purchaser with respect to the goods based on the purchase history and the goods evaluation.

In the eighth aspect of the present invention, in the wide area response support system, the first to seventh response support systems are introduced in each of a plurality of stores and stored in the store visitor information storage means via network communication. It is characterized in that at least personal information including face information and correspondence history stored in the correspondence history storage means can be shared by the correspondence support system provided in different stores.

Here, it goes without saying that the management entity is not limited to different stores. The personal information may be a target for sharing only the face information, or personal information other than the face information may be shared. According to the eighth invention, one visitor visits a plurality of stores to purchase a large amount of medicines and take multiple drugs, and the improper ingestion of goods is suppressed. Correspondence management without limitation is possible.

-According to the response support system of the first invention of the present invention, even if the face information data becomes enormous, the store visitor candidates can be narrowed down by the face recognition means, and when there are a plurality of store visitor candidates. By having the store correspondent select a visitor, the effect is that the visitor can be identified efficiently and surely.
-According to the second invention, it is possible to appropriately deal with visitors without consenting to the registration of other personal information. Furthermore, the usefulness of registration of other personal information will be recognized by visitors through appropriate response to visitors, approval of registration of other personal information will be easily accepted, other personal information will be accumulated, and more appropriate response will be possible. It has an unprecedented advantageous effect of becoming.

-According to the third invention, other personal information can be dealt with according to the presence or absence of other personal information, and other personal information can be confirmed to confirm whether the registration of other personal information is consented to each time the visitor processes the correspondence. It has the effect of facilitating the acceptance of approval for registration.
-According to the fourth invention, when dealing with a visitor, it is possible to show each visitor an article having an article characteristic suitable for the intention of selecting the article. It has no beneficial effect.
-According to the fifth invention, it is possible to provide medicines, health foods, etc. suitable for maintaining / improving the health of the visitor by referring to the correspondence history with the visitor.

-According to the sixth invention, it is possible to manage what kind of goods are sold in the area where the store is located.
-According to the seventh invention, for example, statistics such as the consultation date, age group, and gender of a specific article can be extracted from the correspondence history. It is easy to evaluate the satisfaction of the purchaser with respect to the goods by the customer-oriented survey such as what kind of goods were sold from when to which generation, the purchase history and the goods evaluation.
-According to the wide area support system of the eighth invention, it is possible to prevent one visitor from improperly ingesting goods such as visiting multiple stores, purchasing a large amount of medicines and taking multiple drugs. It is possible to manage the correspondence without limiting the store.

Explanatory drawing of a visitor identification screen (Example 1). Explanatory drawing of correspondence history display screen (Example 1). Explanatory drawing of arrangement of equipment (Example 1). Overall flow diagram of response support system (Example 1). Block diagram of response support system (Example 1). Visitor identification flow chart (Example 1). Consent confirmation processing flow chart (Example 1). Corresponding processing flow diagram (Example 1). Explanatory drawing of networked wide area correspondence support system (Example 1).

By identifying the visitor by face information, it is possible to manage the correspondence history with the visitor even if the visitor does not consent to the provision of personal information, and when there is consent to provide other personal information other than face information. In addition, we have made it possible to manage the response more appropriately by referring to other personal information.

In the first embodiment, with reference to FIGS. 1 to 9, a response support system 1 suitable for managing correspondence with visitors in a pharmacy where information is shared via a network will be described. FIG. 1 shows a visitor identification screen, FIG. 2 shows a correspondence history display screen, FIG. 3 shows the arrangement of devices, FIG. 4 shows the overall flow of the correspondence support system, and FIG. 5 is a block diagram of the correspondence support system. Is shown. FIG. 6 shows a visitor identification flow, FIG. 7 shows a consent confirmation processing flow, FIG. 8 shows a response processing flow, and FIG. 9 shows a networked wide area response support system.

First, the outline of the response support system 1 applied to the pharmacy will be described with reference to FIGS. 1 to 8. The pharmacy has a dispensing area 10 and a general drug sales area 20 (see FIG. 3), and a plurality of drug display shelves 30 are lined up in the general drug sales area 20 so that the visitor 40 can freely select general drugs. ing. On the indoor ceiling surface in front of the visitor entrance 21, a first face camera 50 serving as a means for acquiring face information is installed toward the visitor entrance.

The correspondence desk 60 between the store correspondent and the visitor 41 includes a second face camera 51 that serves as a face information acquisition means, a post-approval registration device 70 that serves as a post-approval registration means, a face information display screen 80, and correspondence. A display device forming the history display screen 90 is installed. The face camera may be either a still image or a moving image. The second face photographing machine 51 has a function of replenishing face information when the face image of the first face photographing machine is unclear.

Other personal information other than face information may be input from the registration device 70 after consent. After consent, the registration device 70 may input that the visitor himself has consented, and other personal information may be divided into two for each so that the store correspondent can easily input. In addition, it is preferable to use a tablet computer as a registration device, and after one of them inputs other personal information, the visitor himself signs the tablet computer and consents to the registration of other personal information.

The front-facing first face information 81 (see FIG. 1) of the visitor is photographed and acquired by the first face camera 50 at the timing when the visitor enters the store from the visitor entrance 21. In addition, the second face information 82 of the visitor is acquired by the second face camera 51 at the time of dealing with the visitor at the corresponding desk 60. On the face information display screen 80 (see FIG. 1), when the first face information 81 of the visitor is acquired, a plurality of candidates are extracted from the first face information 81 by the face recognition means. Then, for example, the search 85 is executed and narrowed down according to the date and time of the visit, and the face information having the most common characteristic elements is flashed and highlighted in the candidate column 83 that serves as the face information selection means. A plurality of face information 84 having commonality is displayed.

The store correspondent 61 in front of the corresponding desk confirms the actual face of the visitor who is responding, and faces that should be identified as a visitor from a plurality of face information 84 that share the characteristic elements of the face information. Select information and have them identify visitors. The characteristic elements of face information refer to the size / shape of the entire face, the shape / arrangement of elements of hair, eyes, nose, ears, and mouth. The characteristic elements of each face information of the visitor are stored in the face information storage unit (see FIG. 5) of the storage means, and are accumulated as one data of the face information database of the entire visitor.

If there is no candidate having a characteristic element of face information, the face information acquired by the face camera is registered as the face information of the visitor as a new visitor. When the candidates having the characteristic elements of the face information are narrowed down by the search conditions and become the only one, the face information is displayed in the candidate column 83, and the store correspondent 61 is the face of the actual visitor. After confirming, the person with the only displayed face information is identified as a visitor (see FIG. 6).

If the highlighted face information 84 is a person who needs attention or corresponds to a customer who has caused trouble in the past, the notification unit 87 blinks and should be taken care of. Notify that there is. In that case, if the information tab 88 on the face information display screen is selected, specific contents are displayed.

After the visitor 41 is identified, the consent confirmation process of "whether or not the visitor approves the registration of personal information or the registration of additional personal information" is executed. When the consent confirmation 86 of either "Yes or Yes" or "No and No" is executed in the consent confirmation process (see FIG. 1), the face information display screen 80 (see FIG. 1) changes to the correspondence history display screen 90. (See Fig. 2). The face information 84 of a specific visitor is also displayed on the response history display screen 90, and the response content on the day can be selected as "purchase of goods, health consultation, gymnastics consultation, ..." In the response content selection window 91. Is displayed.

After selecting the specific response content, the response content of the day, for example, "purchase of cold medicine AAA" is input in the response content record field 92. When the correspondence on the day is the sale of goods, the goods selection intention of the visitor is input in the goods selection intention column 93. The characteristic information about the article, for example, "cold medicine AAA" stored in the related information storage unit (see FIG. 5) is displayed in the article characteristic information column 94.

Further, in the correspondence history display column 95, the past visit date and the name of the item purchased at that time, for example, "ABC" are called and displayed from the correspondence history storage means 420 (FIG. 5), and the purchase on the newly corresponding visit date is displayed. Information is added to the corresponding history storage means 420. When the article purchased in the past is a drug, the related information storage means 421 in which the information about the drug is stored in advance provides the indication symptoms, side effect information, appropriate dose, and other related information 95 related to the drug name. Called and displayed. As other related information, the number of days that a bottle of chemicals can be used when used properly, the names of other chemicals having similar effects, and the like may be displayed.

When the response on the day is a health consultation, it is selected in the response content selection window 91 that the consultation from the visitor is a health consultation, and the advice content of the store responder is input to the response content record field 92. The contents of this consultation and advice are also displayed in the correspondence history display column 95 so that they can be confirmed at the time of the correspondence processing after the consultation.

In addition, whether or not consent is displayed is displayed in the consent display column 96, and in the case of a visitor who has consented to the registration of other personal information, the personal information provided in the other personal information column 97 is displayed. In the case of a visitor who does not consent to registration, the other personal information column 97 is displayed as blank. By sharing the history of the correspondence contents displayed on the correspondence history display screen 90 between the store visitor and the store correspondence person, it is triggered to suppress the administration of multiple drugs, and the support for non-illness is also promoted.

When the relationship of trust between the visitor and the pharmacy becomes high, advanced personal information such as the visitor's pre-existing illness and constitutional characteristics will be provided, and the visitor will be able to give appropriate advice, and the utility value of the response history will improve. .. In addition, even when the store correspondent who always responds to the visitor is absent, another responder can check the correspondence history and take an appropriate response to the visitor.

Here, the flow of the entire response process will be explained concretely with reference to FIG. 4. When the store responder makes a visitor to sell a drug suitable for the symptom or to provide some kind of consultation. First, the store visitor is identified in the store visitor identification step (S1), and after the consent confirmation process (S2) is performed to confirm whether the store visitor has consented to the registration of personal information, the specific consultation or purchase response is performed. Proceed to the corresponding processing (S3).

Here, the configuration of the response support system 1 will be described with reference to the block diagram of the support system of FIG. The response support system 1 includes face imaging devices 50 and 51 forming face information acquisition means 100, a central arithmetic processing device forming control means 200, a keyboard / screen contact type input device forming input means 300, and a storage means 400. It includes a memory such as a hard disk, RAM, ROM, etc., a liquid crystal monitor image display device / printing machine forming a display means 500, and a communication interface unit 700 for communicating a corresponding support system with an external communication network 600 such as the Internet. ..

The input means 300 is a registration means 310 after the visitor has consented to the provision of personal information and other personal information to be input, and a face that allows the store correspondent to select a visitor from a plurality of candidates for the displayed face information. It functions as the information selection means 320 and the correspondence content input means 330 for the store correspondence person to input the correspondence content made to the visitor. The storage means 400 functions as a store visitor information storage means 410 and a correspondence history storage means 420 between the store visitor and the store correspondent.

The visitor information storage means functions as the face information storage means 411 and the other information storage means 412, and the face information and the other information are associated and stored by the face information ID for identifying the face information. The related information storage means 421 forming the correspondence history storage means 420 contains, for example, related information such as a drug name, a component, an indication symptom, an allergic symptom, etc. of a similar component related to the disease name, the drug name, etc. entered in the correspondence history. It is remembered.

The display means 500 includes a face information display means 510 forming a face information display screen 80 for displaying face information, another information display means 520 forming another personal information field 97 for displaying other personal information, and a correspondence history display field 95. It functions as a correspondence history display means 530.

The control means 200 functions as a visitor identification means 210, a consent confirmation processing means 220, and a corresponding processing means 230. The visitor identification means 210 collates the characteristic elements of the visitor's face acquired by the face information acquisition means 100 with the characteristic elements of the plurality of face information stored in the face information storage means 411, and is common. A person having a characteristic element is displayed on the face information display unit 510 so as to be selectable, and the store operator confirms and identifies the visitor by comparing the candidate displayed on the face information display means 510 with the face of the visitor. ..

Here, a visitor identification flow for identifying a visitor will be described with reference to FIG. The visitor identification flow starts when a visitor is detected (S100). When the visitor is detected, the face information of the visitor is acquired by the face information acquisition means (S110). Then, a plurality of face information stored in the face information storage means 411 is called (S120), and the face information is determined by the visitor identification means 210 (S130). The face information determination may be performed by determining the visitor based on the commonality / similarity of the characteristic elements of the face by a known face recognition means. If the success or failure of the visitor identification is confirmed (S140) and which of the plurality of face information in which the face information is stored is determined, the visitor proceeds to the other personal information consent confirmation processing step (S190). ).

If the visitor is not specified, the presence or absence of face information is determined (S150), and if there is no characteristic element of the face information, the face information of that person is used as the face information of the new visitor. It is stored in the storage means 411 (S160), and the process of confirming the consent of the personal information by the visitor proceeds (S190). In the step of determining the presence or absence of face information (S150), when there are a plurality of persons having characteristic elements of face information, the face information display means 510 is made to display a plurality of face information candidates (S170), and the store responds. The person confirms the face of the visitor, determines which of the multiple candidates is, identifies the visitor (S180), and proceeds to the process of confirming the consent of the personal information by the visitor (S190).

The visitor is identified and the consent confirmation process is started (S190) (see FIG. 7), and the presence / absence of registration of other personal information is determined (S200). If the registration is "none", it is determined whether the visitor has consented to the provision of other personal information (S210) (see FIG. 2). If the registration is "Yes", it is determined whether the visitor has consented to the provision of additional other personal information (S220). If the visitor approves the provision of other personal information in the determination of consent to provide the other personal information, the other personal information is input and stored in the other information storage means 412 (S240). If the consent is not given, it is determined whether the store correspondent corresponds to the visitor (S250).

When it is confirmed that the consent has been given in the consent determination for the additional provision of other personal information, the additional other personal information is input and stored in the other information storage means 412 (S230). If it is not approved, it is determined whether or not to respond to the visitor (S250). The case where the store does not correspond to the visitor means that the visitor enters the pharmacy but leaves the store without talking with the store responder. If it does not correspond, the processing for dealing with the visitor ends (S900).

When dealing with a visitor, it is possible to determine whether or not there is a correspondence history corresponding to the visitor (S260). When the correspondence history is "Yes", the correspondence history is called (S270). If the correspondence history is "none", the correspondence history is displayed (S280). In the correspondence history display (S280), if there is a past correspondence history, the correspondence history is displayed, and if there is no correspondence history in the past, the correspondence history that remains "blank" is displayed. When the correspondence history is displayed, proceed to the start of the correspondence processing (S290).

In the response process, it is first determined whether or not the article has been purchased (S300) (see FIG. 8). Explaining the goods as medicines / health foods, if there is no purchase of medicines / health foods (hereinafter referred to as "medicines, etc."), for example, if the content of the consultation is abnormal physical condition due to ingestion of medicines, the store staff will respond. The history display column 95 (see FIG. 2) is confirmed, and an appropriate response is taken to the visitor while referring to the goods purchased in the past by the visitor, the purchase time, the characteristics of the chemicals, and the like (S310).

If there is a purchase of an article, it is proceeded to determine whether or not the related article is purchased (S320). If there are no related items, explain the item you are about to purchase, and take appropriate measures for the visitor while referring to the items that the visitor purchased in the past, the time of purchase, the characteristics of the chemicals, etc. (S310).

For example, if there is a history of purchasing related items such as chemicals, it is possible to determine whether or not the item should be avoided (S330). For example, it is determined that related articles should be avoided because there is a risk of taking multiple drugs when used in combination with the drug or the like to be purchased this time, or the period of taking the drug is too short. If it should be avoided, refer to the correspondence history display column 95, refer to the items purchased by the visitor in the past, the purchase time, the characteristics of the drug, etc., and suppress the dose to the visitor. Appropriate measures will be taken, such as giving advice (S310).

If there is no reason to avoid purchasing the current article even if there is a purchase history of the related article, it is proceeded to determine whether the purchased article is an appropriate amount (S340). If the purchase of goods exceeds the appropriate amount, the visitor is advised that the amount exceeds the appropriate amount and appropriate measures are taken (S310). If the amount is appropriate, proceed to the corresponding record (S350).

Even after the store responder appropriately responds to the visitor (S310), the correspondence record is proceeded (S350). Proceed from step S310 to the response memory step (S350) not only when selling medicines to visitors but also when only responding to consultations such as health consultations, and the response on the day is added to the response memory. The response history is updated, and the response process for the visitor is completed (S360).

Here, a wide area response support system in which the response support system 1 is introduced in a plurality of pharmacies and information is shared via a network will be briefly described with reference to FIG. A plurality of pharmacies to which the response support systems 1 scattered in the area are applied may be connected via a network 2 of an external communication network such as the Internet so that information can be shared with each other.

Connect the server 4 capable of high-speed and large-capacity processing to the network 2, and upload or download the information acquired by each support support system 1 from each support support system 1 during a time when the communication load is small. It should be. Through the network, each response support system 1 allows the visitor's face information, response history information, etc. to be shared, and even if the visitor purchases multiple types of drugs from multiple pharmacies, each pharmacy is appropriate. You will be able to respond. Further, the pharmaceutical company 3 may connect to the network of the response support system to acquire statistical data on the trend of demand for drugs in the region.

(Other)
-In Example 1, a case where a pharmacy handles a visitor is described as an example, but a sport in which a clothing store and a training menu are provided and the training menu is changed depending on the progress, where it is important to understand the tastes of the visitor. It may be applied to gyms and the like, and the mode of application is not limited to pharmacies.
-Although the illustration is omitted on the correspondence history display screen 90 of FIG. 2, the avoidance judgment and the appropriate amount judgment are highlighted at any position in the correspondence history display column 95, and it is possible to deal with them in the correspondence processing flow. Just do it.
-The embodiments disclosed this time should be considered to be exemplary in all respects and not restrictive. The technical scope of the present invention is shown by the scope of claims, not limited to the above description, and is intended to include all modifications within the meaning and scope equivalent to the scope of claims.

1 ... Support system, 2 ... Network, 3 ... Pharmaceutical company, 4 ... Server,
10 ... Dispensing area, 20 ... General drug sales area, 21 ... Visitor entrance / exit, 30 ... Drug display shelf,
40, 41 ... visitors, 50 ... first face camera, 51 ... second face camera, 60 ... compatible desks,
70 ... Registration device after consent, 80 ... Face information display screen, 81 ... First face information,
82 ... Second face information, 83 ... Candidate column, 84 ... Face information, 85 ... Search,
86 ... consent confirmation, 87 ... notification unit, 90 ... correspondence history display screen, 91 ... correspondence content selection window,
92 ... Correspondence content record column, 93 ... Article selection intention column, 94 ... Article characteristic information column,
95 ... Correspondence history display column, 96 ... Consent display column, 97 ... Other personal information column,
100 ... Face information acquisition means, 200 ... Control means, 210 ... Visitor identification means,
220 ... consent confirmation processing means, 230 ... corresponding processing means,
300 ... Input means, 310 ... Registration means after consent, 320 ... Face information selection means,
330 ... Correspondence content input means, 400 ... Storage means, 410 ... Visitor information storage means,
411 ... Face information storage means, 420 ... Correspondence history storage means, 421 ... Related information storage means,
500 ... Display means, 510 ... Face information display means, 520 ... Other information display means,
530 ... Correspondence history display means, 600 ... External communication network, 700 ... Communication interface unit

Claims (8)

It is a response support system that manages the response history of things presented by visitors.
A visitor identification means for acquiring face information by a face information acquisition means and identifying a visitor from the face information by a face authentication means, a visitor information storage means for storing face information and other personal information, and personal information are registered. The post-approval registration means, the correspondence history storage means for storing at least the correspondence history including the visit date and the correspondence contents of the visitor, and the correspondence history display means for displaying the correspondence history are included.
When a visitor comes to the store, the correspondence history is managed by the visitor identification step, the consent confirmation processing step, and the correspondence processing step.
The visitor identification step collates the face information with the face information history stored in the visitor information storage means by the face recognition means.
When the face information matching the face information is not stored in the store visitor information storage means by the collation, the visitor is identified as a new visitor and the face information is stored in the visitor information storage means. Let me
According to the collation, when the visitor information storage means only stores the face information that matches the face information, the visitor is made to have the matching face information.
When the face information of a plurality of candidates is stored in the store visitor information storage means by the collation, one of the face information is selected by the face information selection means to identify the visitor. Identify visitors by means of identifying visitors,
Correspondence support system characterized by. The consent confirmation processing step causes the consent confirmation process for registration of other personal information by the registration means after the consent.
The correspondence processing step causes the correspondence history display means to display the correspondence history of the visitor up to that point, and causes the correspondence history storage means to store the correspondence contents at the time of the visit.
The response support system according to claim 1, wherein the response support system is characterized in that. The consent confirmation processing step
Steps to confirm whether or not other personal information other than the face information is registered, and
If there is no registration of the other personal information, ask if the registration of the other personal information is newly accepted, and if there is registration of the other personal information, additionally accept the registration of the other personal information. The response support system according to claim 1 or 2, characterized in that it includes a step to confirm. The thing is related to the article,
The correspondence history includes an article selection intention for the visitor to select the article and article characteristic information including the characteristics of the article.
The response support system according to any one of claims 1 to 3, wherein the response support system is characterized in that. The article includes a drug, the correspondence history includes purchase information consisting of the visitor's visit date and the purchased drug, and the article characteristic information includes indication symptoms, side effect symptoms, appropriate dosing period and appropriate dose of the drug. Including drug information consisting of
When the visitor purchases a drug,
The correspondence history display means displays the purchase information and the drug information.
The response support system according to claim 4, wherein the response support system is characterized in that. The correspondence history includes the store location information of the store corresponding to the visitor,
It is possible to manage the correspondence history of goods in a predetermined range of areas where the store is located.
The response support system according to any one of claims 1 to 5, characterized in that. The response support system includes statistical analysis means.
The statistical analysis means enables statistical analysis of the goods by using the correspondence history with all visitors as a statistical population in a state where personal information including face information and personally identifiable information is excluded.
The response support system according to any one of claims 4 to 6, wherein the response support system is characterized in that. In the wide area response support system, the response support system according to any one of claims 1 to 7 is introduced in each of a plurality of stores.
In the correspondence support system provided in a different store, personal information including at least face information stored in the store visitor information storage means and correspondence history stored in the correspondence history storage means are provided in different stores via network communication. Can be shared,
A wide area support system that is characterized by this.

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