JP6763297B2 - ATM - Google Patents

Description

The present invention relates to an automated teller machine.

Nowadays, automated teller machines (ATMs) of financial institutions are used in the lobbies of financial institutions such as banks in countries and regions around the world, CS (cash service corners), station premises, convenience stores, and shopping. It is installed in various places such as centers and cities. The customer can perform transactions such as deposit, withdrawal, and balance inquiry by performing various operations on the display screen displayed on the automated teller machine.

Such an automated teller machine has a customer service unit, which accepts the insertion of banknotes at the time of deposit transaction, collects the banknotes to be paid out to the customer at the time of withdrawal transaction, and the customer receives the banknotes. ..

In addition, a shutter is provided in the customer service section, and when the shutter is opened to open the customer service section, bills are inserted by the customer, then the shutter is closed, and the bills inserted by the building press provided in the customer service section are picked up. While pressing against the roller, the pickup roller is rotated to take the bill into the device. Further, Patent Document 1 below proposes to reduce the size of the banknote deposit / withdrawal machine by preventing foreign matter from entering the customer service section and realizing a structure in which the customer service section is made smaller.

Japanese Unexamined Patent Publication No. 2013-149297

However, since ATMs are used by everyone, some people do not know the correct way to insert banknotes into the customer service department and insert them in the wrong way. A large number of sensors are provided in the customer service section to detect an abnormal set, but when a bill is placed on the upper part of the customer service section in the horizontal direction rather than perpendicular to the bottom surface of the customer service section, a residual detection sensor Therefore, the banknotes may not be detected, and it may be determined that there is no banknote remaining in the customer service section even though the banknote remains in the customer service section. In this case, the deposit process cannot be performed and cash miscalculation occurs.

Therefore, the present invention has been made in view of the above problems, and an object of the present invention is a novel and novel method capable of solving a problem caused by horizontally setting a banknote in a customer service section. The purpose is to provide an improved automated teller machine.

In order to solve the above problems, according to a certain viewpoint of the present invention, a customer service unit that at least accepts the insertion of deposit banknotes or delivers the withdrawal banknotes, and a shutter that is movable to open and close the opening of the customer service unit. After the bill press that presses the bills inserted into the customer service unit in the separation direction, the residual detection sensor that detects the residual bills in the customer service unit, and the shutter is opened to insert or deliver the bills. The bill press is provided with a control unit that operates the bill press, detects bills horizontally set at positions that cannot be detected by the residual detection sensor, and controls to notify that there is residual bills. An automatic trading device that rotates at a side fulcrum is provided.

Further, when the control unit detects the horizontally set banknote, the control unit notifies the customer to receive and reinsert the banknote in the case of a deposit transaction, and notifies the staff in the case of a withdrawal transaction. Good.

The front Symbol control unit, while the building press is moved from the customer operating position to the top of the circular arc track in the separating direction, a first residual detection to form the optical axis between the building press and the shutter The sensor may be monitored to detect the horizontally set bill.

In order to solve the above problems, according to another viewpoint of the present invention, a customer service unit that at least accepts the insertion of deposit banknotes or delivers the withdrawal banknotes, and a shutter that can be moved to open and close the opening of the customer service unit. After the bill press that presses the bills inserted into the customer service unit in the separation direction, the residual detection sensor that detects the residual bills in the customer service unit, and the shutter is opened to insert or deliver the bills. The bill press is provided with a control unit that operates the bill press, detects bills horizontally set at positions that cannot be detected by the residual detection sensor, and controls to notify that there is residual bills . Go to pressing the paper money to the pickup roller for separating the contained bills the customer unit, the control unit, on the basis of the residual detection sensor detection results during you are opening the shutter, banknotes It is determined whether or not the banknotes have been set horizontally, and if it is determined that the banknotes have been set horizontally, the bill press is moved in the accumulation direction opposite to the pickup roller, and the residual detection sensor detects the dropped bills. An automated trading device is provided that notifies the customer to receive and reinsert banknotes .

Further, after opening the shutter, the control unit detects the insertion of banknotes by the first residual detection sensor that forms an optical axis between the shutter and the bill press, but then the residual banknotes are detected. If not, it may be determined that the bill may have been set horizontally.

In addition, the control unit may notify the customer of the correct method of inserting the bill when prompting the customer to reinsert the bill.

In order to solve the above problems, according to another viewpoint of the present invention, a customer service unit that at least accepts the insertion of deposit banknotes or delivers the withdrawal banknotes, and a shutter that is movable to open and close the opening of the customer service unit. After the bill press that presses the bills inserted into the customer service unit in the separation direction, the residual detection sensor that detects the residual bills in the customer service unit, and the shutter is opened to insert or deliver the bills. The bill press is operated, and when a bill that has been horizontally set at a position that cannot be detected by the residual detection sensor is detected, the bill press is provided with a control unit that controls the bills to be aligned and separated. An automatic trading device is provided.

Further, after opening the shutter, the control unit detects the insertion of banknotes by the first residual detection sensor that forms an optical axis between the shutter and the bill press, but then the residual banknotes are detected. If not, it may be determined that the bill may have been set horizontally.

Further, the bill press moves so as to press the bill against a pickup roller that separates the bills housed in the customer service unit, and when the control unit determines that the bills are horizontally set, the bill press and the pickup The bill press is moved in the direction opposite to the pickup roller so as to widen the space between the pool guide and the pool guide provided on the roller side to the short length or less of the bill, and the fallen bill is removed by the residual detection sensor. When detected, the bill press may be moved in the separation direction to align the bills.

Further, when the falling bill cannot be detected by the residual detection sensor even if the bill press is moved in the accumulation direction, the control unit intermittently moves the bill press in the separation direction, and then the residual detection sensor performs the movement. When the dropped bills are detected, the bill press may be further moved in the separation direction to align the bills.

Further, the bill press rotates at the lower fulcrum, and the control unit repeats the operation of moving the bill press from the customer operation position to the apex of the arc trajectory in the separation direction, and the bills are placed inside the customer service unit. When the residual detection sensor detects that the banknotes have been stored, the bill press may be further moved in the separation direction to press the banknotes and separate the banknotes.

As described above, according to the present invention, it is possible to solve the problem caused by the horizontal setting of banknotes in the customer service section.

It is explanatory drawing which showed the structure of the automatic teller machine which concerns on embodiment of this invention. It is explanatory drawing which showed the structure of the banknote deposit / withdrawal part in the automatic teller machine which concerns on embodiment of this invention. It is schematic cross-sectional view which shows the structure of the customer service part by 1st Embodiment of this invention. It is a figure explaining the movement of the building press by 1st Embodiment. It is a figure explaining the movement of the shutter by 1st Embodiment. It is a figure explaining the movement when the bill is inserted into the customer service part by 1st Embodiment in the normal setting direction. It is a figure explaining the 1st problem when a bill is inserted in a horizontal setting direction. It is a figure explaining the 2nd problem when a bill is inserted in a horizontal set direction. It is a transition diagram explaining the movement of the shutter and the building press of the customer service part by 1st Embodiment. It is a flowchart which shows the operation process of the automatic teller machine according to 1st Embodiment. It is a figure for demonstrating the separation of the horizontally placed banknotes by the application example of 1st Embodiment. It is schematic cross-sectional view which shows the structure of the customer service part by 2nd Embodiment of this invention. It is a perspective view for demonstrating the 1st and 2nd pool residual length sensors provided in the customer service part by 2nd Embodiment. It is a figure for demonstrating a plurality of receipt detection sensors, 1st and 2nd pool residual sensors provided in the customer service part by 2nd Embodiment. It is a figure explaining the movement of BP at the time of separation of a banknote by 2nd Embodiment. It is a figure explaining the case where the banknote placed horizontally in the customer service part is detected by the banknote detection sensor. It is a figure explaining the case where the banknote placed horizontally in the customer service part is not detected by the banknote detection sensor. It is a figure explaining the movement of the customer service part of the 1st Example which concerns on 2nd Embodiment. It is a flowchart which shows the operation process of 1st Example which concerns on 2nd Embodiment. It is a figure which shows an example of the screen which shows the correct insertion method of the banknote in 1st Example which concerns on 2nd Embodiment. It is a figure explaining the movement in the accumulation direction of the BP of the 2nd Example which concerns on 2nd Embodiment. It is a figure explaining the movement of BP in the separation direction of 2nd Example which concerns on 2nd Embodiment. It is a flowchart which shows the operation process of 2nd Example which concerns on 2nd Embodiment. It is a figure explaining the case where the horizontally placed banknotes do not fall even if BP is moved in the stacking direction. It is a figure explaining the movement of the BP of the 3rd Example which concerns on the 2nd Embodiment. It is a flowchart which shows the operation process of the 3rd Example which concerns on 2nd Embodiment.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings. In the present specification and the drawings, components having substantially the same functional configuration are designated by the same reference numerals, so that duplicate description will be omitted.

<1. Configuration of automated teller machines>
First, the configuration of the automated teller machine according to the embodiment of the present invention will be described with reference to FIG.

FIG. 1 is an explanatory diagram showing a configuration of an automated teller machine 1 according to an embodiment of the present invention. As shown in FIG. 1, the automatic teller machine 1 includes a bill deposit / withdrawal unit 11, an operation display unit 12, a speaker 13, a power supply unit 14, a control unit 15, a receipt printer unit 16, and a card reader unit. It has 17 and a storage unit 18. Further, the automatic teller machine 1 can transmit and receive information by communicating with a higher-level device such as a host computer.

The banknote deposit / withdrawal unit 11 counts the number of banknotes to be returned to the customer and the number of banknotes to be withdrawn at the time of withdrawal transaction, and transports the banknotes to a position where the customer can take them out. Further, the banknote deposit / withdrawal unit 11 counts the number of banknotes deposited by the customer at the time of the deposit transaction and stores them in the automatic teller machine 1.

The operation display unit 12 includes a function as a display unit that displays a display screen for guiding the operation by the customer, and a function as a customer operation unit that detects the customer operation. The function as a display unit is realized by, for example, a CRT (Cathode Ray Tube) display device, a liquid crystal display (LCD) device, and an OLED (Organic Light Emitting Diode) device. Further, the function as a customer operation unit is realized by, for example, a touch panel or a button. In this specification, an example in which the functions of the display unit and the customer operation unit are integrally configured in the automated teller machine 1 will be described, but the functions of the display unit and the customer operation unit may be configured separately. ..

The speaker 13 has a function of outputting a guidance voice of the automatic teller machine 1. For example, it is possible to guide the operation by the customer by voice or output a notification to the customer.

The power supply unit 14 has a function of supplying power to the automated teller machine 1.

The control unit 15 controls the entire operation of the automated teller machine 1. For example, the control unit 15 performs display control of the operation display unit 12 and deposit / withdrawal processing control according to the customer operation input from the operation display unit 12. In particular, the bill deposit / withdrawal process can be performed by the bill deposit / withdrawal control unit 151. The banknote deposit / withdrawal control unit 151 monitors and determines the transaction content based on the detection results of various sensors installed in the banknote deposit / withdrawal unit 11.

The receipt printer unit 16 prints the receipt, which is the transaction details.

The card reader unit 17 reads data from a customer's cash card such as a magnetic card or an IC card.

The storage unit 18 stores a control program, a file, and the like necessary for operating the automatic teller machine 1.

Although the configuration of the automated teller machine 1 according to the present embodiment has been described above, the configuration of the present embodiment is not limited to this. For example, the automated teller machine 1 may further have a coin deposit / withdrawal unit for depositing / withdrawing coins.

<2. Configuration of banknote deposit / withdrawal section 11>
Subsequently, with reference to FIG. 3, a detailed configuration of the banknote deposit / withdrawal unit 11 in the automated teller machine 1 will be described. FIG. 3 is an explanatory diagram showing the configuration of the banknote deposit / withdrawal unit 11 in the automated teller machine 1.

As shown in FIG. 3, the bill deposit / withdrawal section 11 includes a customer service section 2, a temporary hold section 3, a discrimination section 4, a transport path 5, bill storage cassettes 6a to 6e, and special bill storage sections 7, 8. , The media detection sensors 9a to 9q, and the bill collection / separation motors 10a to 10c.

The customer service unit 2 functions as a deposit unit that separates banknotes set by the customer and transports them to, for example, the discrimination unit 4 at the time of a deposit transaction. In addition, the customer service unit 2 collects banknotes to be returned to the customer and banknotes to be withdrawn to the customer at the time of withdrawal transaction.

The temporary holding unit 3 temporarily holds the banknotes that have been identified as normal by the discrimination unit 4 among the banknotes deposited by the customer at the time of the deposit transaction.

The discrimination unit 4 discriminates the authenticity (true ticket / fake ticket), type, and positive loss (genuine ticket / loss ticket) of the banknote deposited by the customer or the banknote withdrawn to the customer, and detects a transport abnormality. , And count the banknotes whose type is fixed. Here, the type of banknote is a type of banknote having different values used in the same area, such as a 1,000-yen note, a 5,000-yen note, and a 10,000-yen note. A true ticket is a ticket that has been identified as a banknote, and a fake ticket is a ticket that has not been identified as a banknote. In addition, a genuine ticket is a banknote that has been identified as a genuine banknote that is identified as suitable for deposit / withdrawal, and a loss ticket is a banknote that has been identified as a genuine banknote that is not suitable for deposit / withdrawal. It means what has been identified. In addition, the discrimination unit 4 makes a reject determination based on factors such as fake tickets, damaged tickets (dirt, damage, outer shape abnormality, etc.) and running abnormalities (skew banknotes, heavy running, etc.). The rejected banknote may include a banknote that cannot be handled as a withdrawal banknote (for example, a 2,000 yen bill or a 5,000 yen bill), or may include a foreign banknote.

The transport path 5 can transport bills in both directions and is driven by a drive motor (not shown) to transport the bills to a target destination.

The banknote storage cassettes 6a to 6e are banknote storage units that can store banknotes deposited by the customer, banknotes for withdrawal to the customer, and banknotes withdrawn from other storage units for each denomination. It has both integration and separation functions. The bill storage cassettes 6a to 6e have the same size.

The special bill storage units 7 and 8 are bill storage units for storing special bills detected by deposit or withdrawal. For example, the special banknote storage unit 7 may store banknotes (rejected banknotes) that are recognized as abnormal by the discrimination unit 4 at the time of withdrawal transaction. Further, the special banknote storage unit 7 is a versatile banknote cassette capable of storing banknotes that are variously distinguished from other banknotes, such as normal banknotes, foreign banknotes, and counterfeit banknotes, in addition to rejected banknotes. You can. Further, the special banknote storage unit 8 may store banknotes that the customer has forgotten to pick up at the time of deposit transaction or withdrawal transaction.

The medium detection sensors 9a to 9q are attached to the transport path 5 and detect bills passing through the transport path 5.

The bill collecting / separating motors 10a to 10c are motors for collecting bills in the temporary holding portion 3 or separating the bills from the temporary holding portion 3.

<3. First Embodiment>
(3-1. Configuration)
Next, a specific configuration of the customer service unit 2-1 according to the first embodiment of the present invention will be described with reference to FIG.

FIG. 3 is a schematic cross-sectional view showing the configuration of the customer service unit 2-1 according to the first embodiment. As shown in FIG. 3, the customer service unit 2-1 includes a shutter 21 that opens and closes the customer service unit 2-1, a first sensor 22a, a second sensor 22b, a third sensor 22c, and an interior 24 of the customer service unit. It has a bill press 23 for pressing the banknotes of the above.

The first sensor 22a, the second sensor 22b, and the third sensor 22c are examples of residual detection sensors that detect banknotes remaining in the customer service unit 2-1. For example, the first sensor 22a forms an optical axis above the inside 24 of the customer service unit, the second sensor 22b forms an optical axis in the center of the inside 24 of the customer service unit, and the third sensor 22c forms an optical axis in the center of the customer service unit 24. An optical axis is formed below the interior 24. The control unit 15 of the automated teller machine 1 detects the insertion or receipt of banknotes by the customer based on the detection results (presence / absence of shading) of these sensors 22a to 22c. Specifically, for example, the first sensor 22a detects that the customer's hand is inside the customer service unit 24, and the second sensor 22b and the third sensor 22c leave bills inside the customer service unit 24. It is possible to detect that a foreign substance is mixed in the inside 24 of the customer service unit by the third sensor 22c.

Further, in the customer service section 2-1 the bills are inserted or received with the short side of the bills in the vertical direction and the longitudinal direction in the horizontal direction (hereinafter, also referred to as a normal setting direction).

Next, the basic operations of the bill press 23 and the shutter 21 in such a configuration will be sequentially described below. The movements of the bill press 23 and the shutter 21 can be controlled by the control unit 15 described above.

FIG. 4A is a diagram illustrating the movement of the building press 23. As shown on the left side of FIG. 4A, when the customer inserts or receives banknotes, the bill press 23 moves to the customer operation position and inserts the banknotes into or from the customer service unit interior 24. Allows you to receive banknotes. Further, after the banknotes are inserted, the bill press 23 moves to the banknote pressing position and presses the banknotes (not shown) inside the customer service unit 24 as shown on the right side of FIG. 4A, and the banknotes inside the customer service unit 24 are pressed. Make it separable.

When the position is moved, the bill press 23 rotates at the lower fulcrum as shown in FIG. 4A, and the upper end moves so as to draw an arc locus. Further, as shown on the right side of FIG. 4A, the space created when the bill press 23 is in the bill pressing position is defined as the bill press back space 25 in the present embodiment.

FIG. 4B is a diagram illustrating the movement of the shutter 21. As shown in FIG. 4B, when the shutter 21 moves to the closed state, it becomes impossible for the customer to insert or receive banknotes into the customer service unit interior 24, and when the shutter 21 moves to the open state, the customer operates the customer service unit inside 24. Banknotes can be inserted and received.

(Movement when inserting in the normal set direction)
Subsequently, with reference to FIG. 5, the movement when the banknotes are normally set in the customer service unit 2-1 having the above-described configuration will be described. FIG. 5 is a diagram illustrating a movement when the bill 40 is inserted into the customer service unit 2-1 in the normal setting direction.

As shown in the upper left of FIG. 5, first, the shutter 21 is opened in the customer service section 2-1 with the bill press 23 in the customer operation position, and the banknote 40 is normally set in the customer service section interior 24 by the customer (inside the customer service section). The bill is inserted in a direction substantially perpendicular to the bottom surface of the banknote.

Next, when the insertion of the bill 40 by the customer is detected by the sensors 22a to 22c, the shutter 21 closes and the bill press 23 moves to the bill pressing position. As a result, the inserted banknotes can be separated.

(3-2. Issues)
Although the movement at the time of inserting in the normal set direction has been described above, the bill 40 inserted into the customer service unit internal 24 is not necessarily inserted in the normal set direction. It can also happen that the customer mistakenly or intentionally sets the bill 40 abnormally.

For example, the lateral direction and the longitudinal direction of the bill 40 may be inserted in a substantially horizontal direction (hereinafter, also referred to as a horizontal setting direction) with respect to the bottom portion of the customer service portion inside 24. In this case, the banknote 40 cannot be inserted by any of the sensors 22a to 22c, and there is a risk that cash miscalculation will occur. Hereinafter, problems caused by the horizontal setting direction will be described with reference to FIGS. 6 and 7.

FIG. 6 is a diagram for explaining the first problem when the banknote 40 is inserted in the horizontal setting direction. As shown in FIG. 6, when the shutter 21 of the customer service unit 200 according to the comparative example is opened and the bill 40 is horizontally set above the customer service unit 200 as shown in the upper right of FIG. 6, the sensors 22a to 22c Since none of the optical axes of the above is shielded from light, the bills in the customer service unit 200 cannot be detected.

After opening the shutter 21, the automated teller machine according to the comparative example monitors the bill insertion for a certain period of time. After that, as shown in the lower part of FIG. 6, after the shutter 21 is closed, the bill press 23 is once moved to the bill pressing position and returned to the customer operation position, the sensors 22a to 22c check whether foreign matter remains. To confirm. However, as shown in FIG. 6, the banknotes 40 set in the horizontal direction are not detected by the sensors 22a to 22c, and it is determined that there are no banknotes remaining. Therefore, the deposit transaction is actually terminated with the banknotes remaining. ..

In this case, for example, when another customer opens the shutter 21 to insert banknotes into the customer service unit 200 in a deposit transaction, the banknotes remaining in the customer service unit 200 are delivered to the other customer. Problems occur.

FIG. 7 is a diagram illustrating a second problem when the bill 40 is inserted in the horizontal setting direction. As shown in FIG. 7, when the shutter 21 of the customer service unit 200 according to the comparative example is opened and the banknote 40 is set in the customer service unit 200 in the horizontal direction as shown in the upper right of FIG. Similarly, none of the sensors 22a to 22c can detect it. Further, as shown in the lower part of FIG. 7, when the bill press 23 is moved to the bill pressing position with the bill 40 horizontally set, the bill 40 pushed up by the bill press 23 falls into the bill press back space 25. May be done. When the shutter 21 is opened, the bill press 23 is moved to the customer operation position, which causes a problem that the dropped bills cannot be delivered to the customer.

Therefore, in the present embodiment, it is possible to detect the bills placed in the horizontal setting direction by a predetermined operation process. Hereinafter, a specific description will be given with reference to FIGS. 8 and 9.

(3-3. Operation processing)
FIG. 8 is a transition diagram illustrating the movements of the shutter 21 and the building press 23 of the customer service unit 2-1 according to the present embodiment. The movements of the shutter 21 and the bill press 23 can be controlled by the control unit 15 of the automated teller machine 1. FIG. 9 shows a flowchart showing the operation processing of the automated teller machine 1. Hereinafter, the movement of the customer service unit 2-1 will be specifically described with reference to both FIGS. 8 and 9.

As shown on the upper left side of FIG. 8, first, in the insertion (deposit transaction) or receipt (withdrawal transaction) of banknotes (step S103), when the shutter 21 is closed with the banknotes 40 placed in the horizontal setting direction (step S103). Step S106), the bill 40 cannot be detected by any of the sensors 22a to 22c.

Next, the control unit 15 uses the first sensor 22a as shown in the upper center of FIG. 8 even when none of the sensors 22a to 22c detects the bill (when it is determined that there is no remaining bill). While monitoring, the bill press 23 is moved in the bill pressing position direction until the upper end of the bill press 23, which rotates with the lower side as a fulcrum, reaches the apex position on the arc trajectory (step S109). As a result, the bill 40 is pushed up by the bill press 23, the optical axis of the first sensor 22a is shielded, and the remaining bill can be detected. Since the movement to the apex position of the building press 23 does not open as much as the bills fall in the bill press back space 25, there is no possibility that the bills fall into the bill press back space 25.

Next, the control unit 15 returns the bill press 23 to the customer operation position as shown on the upper right side of FIG. 8 (step S112). In the present embodiment, the operations of steps S109 and S112 are also referred to as horizontal check operations. In the present embodiment, since it is assumed that the customer places the banknotes horizontally in the customer service section 2-1 after receiving the banknotes in the withdrawal transaction, the above horizontal placement check is performed even after the withdrawal transaction is received. Do the action.

Next, when the banknote is detected by the first sensor 22a in the horizontal placement check operation (step S115 / Yes), the control unit 15 has not yet completed the deposit transaction in the case of the deposit transaction, so FIG. The shutter 21 is controlled to be opened as shown on the right side of the lower row, and the customer is made to receive the bill 40 as shown in the center of the lower row (step S118). At this time, the control unit 15 urges, for example, a display screen or voice to receive the horizontally set banknote 40 and reinsert it in the case of a deposit transaction. After that, the control unit 15 closes the shutter 21 as shown on the lower left side of FIG. On the other hand, in the case of withdrawal transactions, the transaction may have already been completed in the receipt of banknotes shown in step S103, and the customer may be absent. Therefore, the control unit 15 determines that there is an obstacle, and the bank employee or A failure notification is given to a higher-level device such as a host computer so that a security guard or the like can remove the banknote 40. As a result, it is possible to prevent the horizontally placed banknotes from being handed over to another customer to be traded next.

It should be noted that, after the banknotes are detected horizontally and notified as a failure, the initialization process may be performed before the banknotes are removed by the staff. Therefore, the initialization operation of the automatic teller machine 1 is performed. In this case as well, the horizontal placement check operation may be performed, and if a bill is detected, it may be determined as an obstacle. Further, although the first sensor 22a is monitored in the horizontal placement check operation here, the present embodiment is not limited to this, and for example, the second sensor 22b and the third sensor 22c may also be monitored together. Good. This is because it is assumed that the horizontally placed banknotes will fall into the customer service section due to the horizontally placed check operation. Even when the control unit 15 detects that the banknotes have fallen into the customer service unit due to the horizontal placement check operation by the second sensor 22b or the third sensor 22c, as described in step S118 above, it is the case of the deposit transaction. If there is, let the customer receive the banknotes, and in the case of withdrawal transactions, notify the higher-level device of the failure.

(3-1-4. Application example)
In the above-described embodiment, if the banknotes are detected by the horizontal check operation, but the banknotes remain due to the absence of customers or the like, they cannot be separated, and therefore the operation of the automatic teller machine 1 must be stopped. There wasn't. On the other hand, the horizontally placed banknote 40 may fall into the customer service section 24 by the horizontal placement check operation. In this application example, the banknote 40 is dropped into the customer service unit inside 24 so that it can be separated, and it is possible to avoid the operation stop of the automatic teller machine 1. Hereinafter, description will be made with reference to FIG.

FIG. 10 is a diagram for explaining the separation of horizontally placed banknotes according to the application example of the present embodiment. As shown in the upper part of FIG. 10, after the shutter 21 is closed with the bill 40 placed in the horizontal setting direction, the horizontal placement check operation is repeated a plurality of times, and as shown on the right side of the lower part of FIG. 10, the bill 40 serves customers. It is possible to drop it inside the unit 24. The control unit 15 can detect the fall of the bill 40 into the customer service unit interior 24 based on the detection results of the sensor 22b and the sensor 22c. The control unit 15 may repeat the horizontal placement check operation until the bill 40 falls into the customer service unit 24.

Next, the control unit 15 moves the bill press 23 to the bill pressing position, as shown in the center of the lower part of FIG. 10, and enables the bills to be separated.

As described above, according to the present application example, when a banknote is detected by the horizontal placement check operation, the banknote is dropped into the inside 24 of the customer service unit so that the banknote can be separated into the automatic teller machine 1. It is possible to take in and avoid operation stoppage.

<4. Second embodiment>
(4-1. Configuration)
Subsequently, a specific configuration of the customer service unit 2-2 according to the second embodiment of the present invention will be described with reference to FIG.

FIG. 11 is a schematic cross-sectional view showing the configuration of the customer service unit 2-2 according to the second embodiment. As shown in FIG. 11, the customer service unit 2-2 includes a shutter 29, a pool guide (hereinafter, PG) 30, a bill press (hereinafter, BP) 31, a receipt detection sensor 32, and a first pool residual length. Sensor 33a, second pool residual length sensor 33b, integrated top surface sensor 34, first pool residual sensor 35a, second pool residual sensor 35b, separation part residual sensor 36, deposit first sensor 37, It has a second deposit sensor 38, a customer service accumulation confirmation sensor 39, and a lift 42.

The shutter 29 is movable, and when a bill is inserted or received, a drive unit (not shown) is driven by the control unit 15 of the automated teller machine 1 and moves to a position where the customer service unit 2-2 is opened.

The receipt detection sensor 32 forms an optical axis above the inside of the customer service unit 2-2, monitors whether or not the optical axis is blocked by the customer's hand, bills, or the like, and detects the insertion or receipt of bills.

As shown in FIGS. 11 and 12A, the first pool residual length sensor 33a and the second pool residual length sensor 33b can form an optical axis upward in the customer service section 2-2 and detect banknote residue. ..

The first pool residual sensor 35a forms an optical axis in the center of the customer service unit 2-2, and the second pool residual sensor 35b forms an optical axis below the customer service unit 2-2. In either case, the residual bill can be detected.

As shown in FIG. 12B, a plurality of the receipt detection sensor 32, the first pool residual sensor 35a, and the second pool residual sensor 35b may be provided in the longitudinal direction of the customer service unit 2-2. As shown in FIG. 12B, for example, the receipt detection sensor 32 is provided on the right side (R), the center (C), and the left side (L) above the customer service unit 2-2, and the first pool residual sensor 35a is the customer service. The second pool residual sensor 35b is provided on the right side (R) and the left side (L) above the part 2-2, respectively, and the second pool residual sensor 35b is on the right side (R) above the customer service part 2-2, the center right side (RC), and the center left side ( LC) and the left side (L) may be provided respectively.

Further, the BP 31 moves left and right according to the control of the control unit 15. For example, at the time of deposit transaction, as shown in FIG. 13, the banknotes 40 inserted into the customer service unit 2-2 are pressed by the pickup roller 43 arranged on the PG30 side by the BP31, and separated one by one by the rotation of the pickup roller 43. And transported into the device.

(4-2. Issues)
Here, as in the first embodiment, the bill 40 inserted into the customer service unit 2-2 is not necessarily set in the normal setting direction (a state in which the short side direction of the bill is set substantially perpendicular to the bottom surface of the customer service unit). ) Is not inserted, and the customer may mistakenly or intentionally set the bill 40 in the horizontal direction.

In this case, although there are banknotes in the customer service unit 2-2, a plurality of residual detection sensors (receipt detection sensor 32, pool residual length sensors 33a, 33b, and pool residual sensors 35a, 35b) of the customer service unit 2-2. ) Cannot be detected, and it may be judged that there are no remaining banknotes. Specifically, for example, as shown in FIG. 14, the bill 40 is placed at a position that blocks the optical axis of the residual detection sensor (receipt detection sensor 32 or pool residual length sensor 33a, 33b) even when placed substantially horizontally. If it is, the remaining bills are detected and it is judged as an abnormal set, but as shown in FIG. 15, in the horizontal set state where the optical axis of any residual detection sensor is not blocked, it is judged that there is no remaining bills. ..

If it is determined that there are no banknotes remaining even though the banknotes remain in the customer service section, the shutter is closed with the banknotes remaining, and the deposit transaction ends, causing the following problems. ..

That is, if a deposit transaction is performed by another customer with the remaining banknotes remaining in the customer service unit 2-2, there is a risk that the remaining banknotes will be delivered to another customer when the shutter 21 is opened.

Further, if a deposit transaction is performed by another customer while the banknotes remain in the customer service unit 2-2, the remaining banknotes may be mixed with the deposit banknotes and the deposit transaction may occur.

Therefore, in the present embodiment, it is possible to detect the bills placed in the horizontal setting direction and eliminate the horizontal setting state by a predetermined operation process. Hereinafter, a plurality of examples will be specifically described.

(4-3. First Example)
First, the first embodiment will be described with reference to FIGS. 16 to 17. FIG. 16 is a diagram illustrating the movement of the customer service unit 2-2 of the first embodiment according to the second embodiment.

As shown in FIG. 16, in the present embodiment, when it is determined that the banknotes are horizontally set in the deposit transaction, the banknotes are horizontally set in the customer service unit 2-2 by moving the BP31 in the accumulation direction. The 40 is dropped into the customer service section 2-2, and the bill is delivered to the customer.

Such movements of the customer service unit 2-2 can be controlled by the control unit 15 of the automated teller machine 1. Here, the operation processing of the automated teller machine 1 according to the present embodiment will be specifically described with reference to FIG.

FIG. 17 is a flowchart showing an operation process according to the first embodiment according to the second embodiment. As shown in FIG. 17, the control unit 15 opens the shutter 29 (step S203) when the deposit transaction is started, and monitors the insertion of banknotes into the customer service unit 2-2 (step S206). Specifically, the control unit 15 uses a plurality of residual detection sensors (receipt detection sensor 32, pool residual length sensors 33a, 33b, and pool residual sensors 35a, 35b) provided in the customer service unit 2-2 to obtain a bill. Monitor the presence or absence of human hands.

Next, the control unit 15 determines the set state (normal set, abnormal set, or horizontal set) of the banknotes based on the detection results of the plurality of residual detection sensors during the monitoring of the insertion of the banknotes into the customer service unit 2-2 (normal set, abnormal set, or horizontal set). Step S209). More specifically, for example, when the control unit 15 detects a human hand or a bill by the receipt detection sensor 32 (detection is turned on by the receipt detection sensor 32), and then the pool residue sensors 35a and 35b detect the bill residue. In the case of (detection ON by the pool residual sensors 35a and 35b), it is determined that the bill has been set normally (that is, the bill is inserted in a direction substantially perpendicular to the bottom of the customer service portion 2-2). Further, when the control unit 15 detects a human hand or a bill by the receipt detection sensor 32 (detection ON by the receipt detection sensor 32) and then detects the bill residue by the pool residual length sensors 33a and 33b (pool residual length). In the case of detection ON by the sensors 33a and 33b), it is determined that the set state is abnormal as shown in FIG.

Further, in the control unit 15 according to the present embodiment, when any of the following conditions is satisfied, the banknote 40 is horizontal as shown in FIG. 15 even if the plurality of residual detection sensors detect OFF (no banknote residual). Judge that it may have been set in the direction.

(Condition 1) When only the receipt detection sensor 32 detects ON / OFF When the customer tries to set the bill horizontally, the hand or the bill intermittently cuts off the optical axis of the receipt detection sensor 32 and the detection is turned ON / OFF. Because there is a possibility.

(Condition 2) When only the receipt detection sensor 32 and the first pool residual length sensor 33a are detected ON / OFF In the same manner as above, the customer tries to set the bill horizontally and the hand or the bill is the receipt detection sensor 32 and the second. This is because there is a possibility that the optical axis of the pool residual length sensor 33a of No. 1 is intermittently cut off and the detection is turned ON / OFF.

(Condition 3) When only the receipt detection sensor 32, the first pool residual length sensor 33a, and the second pool residual length sensor 33b are detected ON / OFF In the same manner as above, the customer tries to set the bill horizontally. This is because there is a possibility that a hand or a bill intermittently cuts off the optical axes of the receipt detection sensor 32, the first pool residual length sensor 33a, and the second pool residual length sensor 33b, and the detection is turned ON / OFF.

The conditions for determining the horizontal set have been described above.

Subsequently, when it is determined that the set is normal (step S209 / normal set), the control unit 15 closes the shutter 29 (step S212) and starts the deposit process as usual (step S215). Specifically, as shown in FIG. 13, the BP 31 is moved in the separation direction to press the bills 40, and the bills are separated one by one and conveyed into the device.

If it is determined that the set is abnormal (step S209 / abnormal set), the control unit 15 closes the shutter 29 (step S218) and sends a message prompting the receipt and reinsertion of the remaining banknotes to the operation display unit 12 (FIG. 1). (See) or notify the customer by voice from the speaker 13 (see FIG. 1) (step S227). Then, the process returns to step S203, the shutter 29 is opened, the remaining banknotes are delivered, and the insertion into the customer service unit 2-2 is monitored again (step S206).

Alternatively, when it is determined to be a horizontal set (step S221 / horizontal set), the control unit 15 moves the BP 31 in the stacking direction as shown in FIG. 16 (step S221), and the horizontally set bill 40 is placed in the customer service unit. 2-2 Drop it inside. As a result, the residual detection sensor detects that banknotes remain in the customer service unit 2-2.

Then, when the remaining banknotes are detected (step S224), the control unit 15 sends a message prompting the receipt and reinsertion of the remaining banknotes to the operation display unit 12 (see FIG. 1), as in the case of the above-mentioned abnormal setting. The customer is notified by voice from the speaker 13 (see FIG. 1) (step S227), the process returns to step S203, the shutter 29 is opened, the remaining banknotes are delivered, and the insertion into the customer service unit 2-2 is monitored again. (Step S206).

As described above, according to the first embodiment, the banknotes horizontally set without being detected by the residual banknote sensor can be dropped into the customer service unit to detect the residual banknotes by moving the BP31 in the accumulation direction. As a result, it is possible to prevent the occurrence of cash miscalculation without moving to the next transaction while leaving the banknotes inside the customer service unit.

When reinserting a bill, there is a risk that the bill will be reinserted horizontally by a customer who does not know the correct insertion method. Therefore, the control unit 15 according to the present embodiment may provide the customer with guidance on the correct insertion method by screen or voice at the time of reinsertion.

FIG. 18 is a diagram showing an example of a screen showing a correct method of inserting bills. As shown in FIG. 18, on the screen 120, a message "Please set the bill vertically" and an image (still image or moving image) in which the bill is inserted vertically into the customer service section are displayed. .. As a result, it is possible to prevent the horizontal insertion again at the time of reinsertion.

(4-4. Second Example)
In the first embodiment described above, the horizontally inserted banknotes are dropped inside the customer service unit 2-2 to allow the customer to receive and reinsert the remaining banknotes, but the present invention is not limited to this. For example, if the horizontally inserted banknotes can be dropped inside the customer service unit 2-2 and separated as they are, it is possible to reduce the time for receiving and reinserting the remaining banknotes.

Therefore, in the second embodiment, the moving distance of the BP 31 when the horizontally inserted banknotes are dropped inside the customer service unit 2-2 is adjusted so that the dropped banknotes can be separated as they are. Hereinafter, a specific description will be given with reference to FIGS. 19 to 20.

FIG. 19 is a diagram illustrating the movement of the BP 31 of the second embodiment according to the second embodiment in the accumulation direction. When the banknotes are placed in the horizontal setting direction and the BP31 is moved in the stacking direction at once as shown in FIG. 16, the banknotes 40 fall to the bottom of the customer service section 2-2 and fall into a lying position. It becomes difficult to achieve a separable state (standing posture) as shown in 13. Therefore, in this embodiment, as shown in FIG. 19, first, the BP 31 is moved in the stacking direction so that the space between the PG 30 and the BP 31 is widened by the short length of the bill. The distance L1 from the upper end of the BP 31 to the PG 30 is the short length of the bill. Further, the distance L2 from the PG30 at the lower end of the BP31 that comes into contact with the bottom of the customer service portion 2-2 is shorter than the short length of the bill. As a result, it is possible to prevent the dropped bill 40 from lying on the bottom of the customer service section 2-2.

Next, as shown in FIG. 20, the BP31 is moved in the separation direction to narrow the space between the PG30 and the BP31 and align the fallen banknotes 40 (to make them stand up) so that they can be separated. As a result, the time for receiving and reinserting the remaining banknotes can be omitted, so that it is possible to prevent the time for the deposit transaction from becoming long.

The movement of the BP31 described above can be controlled by the control unit 15 of the automated teller machine 1. Hereinafter, the operation processing of the automated teller machine 1 according to the present embodiment will be specifically described with reference to FIG.

FIG. 21 is a flowchart showing the operation processing of the second embodiment. As shown in FIG. 21, first, the control unit 15 detects that the banknote is in the horizontal set state during the monitoring of the insertion of the banknote into the customer service unit 2-2 in the deposit transaction, as in the first embodiment described above. Then (step S303), monitoring of the residual detection sensor is started (step S306).

Next, the BP31 is moved by A pulse in the integration direction (step S309). That is, as described with reference to FIG. 19, the distance L1 between the BP 31 and the PG 30 is moved to the length of the short side of the bill. If the residual detection sensor detects that the bill has fallen during the movement, the movement of the BP 31 in the stacking direction may be stopped.

Next, the BP 31 is B-pulse moved in the separation direction (step S312). That is, as described with reference to FIG. 20, the BP31 is moved in the direction of the PG30 so as to narrow the space between the BP31 and the PG30, and the dropped bills are aligned.

Subsequently, when the control unit 15 confirms that the set is normal based on the detection result of the residual detection sensor (step S315), the control unit 15 ends the monitoring of the residual detection sensor (step S318).

Then, the control unit 15 starts the deposit process (step S321).

As described above, in the present embodiment, the horizontally set banknotes can be separated without requiring the time for receiving and reinserting the banknotes, so that it is possible to avoid a long deposit transaction time. be able to.

It is possible to switch the setting depending on the operation status as to which of the above-described first embodiment and the second embodiment is performed.

(4-5. Third Example)
In the first and second embodiments described above, the banknotes set horizontally in the customer service section 2-2 are dropped by moving the BP31 in the stacking direction. However, as shown in FIG. 22, the banknotes 40 When the banknotes are horizontally set so as to be sandwiched between the mechanical parts in the customer service unit 2-2, they may not fall even if the BP31 is moved in the stacking direction.

Therefore, in the third embodiment, the movement control of the BP31 is adjusted so as to drop the banknotes horizontally set so as to be sandwiched between the mechanical parts of the customer service unit 2-2, and it is not necessary to receive and reinsert the dropped banknotes. By making it possible to separate as it is, it is possible to carry out deposit transactions more reliably and quickly. Hereinafter, a specific description will be given with reference to FIGS. 23 to 24.

FIG. 23 is a diagram illustrating the movement of the BP 31 of the third embodiment according to the second embodiment. In this embodiment, for example, when the horizontally set banknote 40 does not fall even if the BP31 is moved in the accumulation direction as in the second embodiment (pool residual sensors 35a and 35b do not turn on detection), FIG. 23 As shown in the upper part of FIG. 23, by gradually moving the BP31 in the separation direction, the horizontally set bill 40 is temporarily bent to release the state of being sandwiched between the mechanical portions, as shown in the lower part of FIG. It is possible to drop it on. Then, when the pool residue sensors 35a and 35b are detected ON and the banknote residue is detected, the BP31 can be further moved in the separation direction to align the banknotes 40 so that they can be separated.

The movement of the BP31 described above can be controlled by the control unit 15 of the automated teller machine 1. Hereinafter, the operation processing of the automated teller machine 1 according to this embodiment will be specifically described with reference to FIG. 24.

FIG. 24 is a flowchart showing the operation processing of the third embodiment. As shown in FIG. 24, first, the control unit 15 detects that the banknote is in the horizontal set state during the monitoring of the insertion of the banknote into the customer service unit 2-2 in the deposit transaction, as in the first embodiment described above. Then (step S403), monitoring of the residual detection sensor is started (step S406).

Next, the BP31 is moved by A pulse in the integration direction (step S409). That is, as in the second embodiment described above, the distance L1 between the BP 31 and the PG 30 is moved to the length of the short side of the bill as shown in FIG.

Next, the control unit 15 confirms whether or not the banknote residue is detected based on the detection result of the second pool residue sensor 35b (step S412). If the second pool residue sensor 35b is detected ON (there is a banknote remaining), it can be determined that the banknote 40 has fallen into the customer service unit 2-2.

Next, when the banknote residue is not detected (step S412 / No), the control unit 15 moves the BP31 in small steps in the separation direction as shown in the upper part of FIG. 23 (step S415). As a result, as shown in the lower part of FIG. 23, the banknote 40 sandwiched between the mechanical portions and horizontally set can be opened and dropped.

Next, when a banknote residue is detected (step S412 / Yes), the control unit 15 moves the BP 31 in a B pulse in the separation direction (step S418). That is, as in the second embodiment described above, as shown in FIG. 20, the BP31 is moved in the direction of the PG30 so as to narrow the space between the BP31 and the PG30, and the dropped bills are aligned.

Subsequently, when the control unit 15 confirms that the set is normal based on the detection result of the residual detection sensor (step S421), the control unit 15 ends the monitoring of the residual detection sensor (step S424).

Then, the control unit 15 starts the deposit process (step S427).

As described above, in the present embodiment, even a bill sandwiched between the mechanical portions and horizontally set can be dropped by the BP 31 so that it can be separated as it is.

<5. Summary>
As described above, according to the automated teller machine 1 according to the present embodiment, it is possible to solve the problem caused by the horizontal setting of banknotes in the customer service section.

Although preferred embodiments of the present invention have been described in detail with reference to the accompanying drawings, the present invention is not limited to such examples. It is clear that a person having ordinary knowledge in the field of technology to which the present invention belongs can come up with various modifications or modifications within the scope of the technical ideas described in the claims. , These are also naturally understood to belong to the technical scope of the present invention.

For example, it is possible to create a computer program for exerting the same function as each functional block of the automated teller machine 1. Further, a storage medium for storing the computer program is also provided. The recording medium is, for example, a magnetic disk, an optical disk, a magneto-optical disk, a flash memory, or the like. Further, the above computer program may be distributed via a network, for example, without using a recording medium.

Further, in each of the above-described embodiments, an example applied to the customer service unit 2 of the bill deposit / withdrawal unit 11 of the automatic teller machine 1 has been described, but the present invention is not limited to this and corresponds to the building press 31 and the pool guide 30. It can also be applied to a device having such a configuration.

1 Automatic teller machine 2,2-1, 2-2 Customer service unit 11 Banknote deposit / withdrawal unit 12 Operation display unit 13 Speaker 14 Power supply unit 15 Control unit 151 Banknote deposit / withdrawal control unit 16 Receipt printer unit 17 Card reader unit 18 Storage unit 21 Shutter 22a 1st sensor 22b 2nd sensor 22c 3rd sensor 23 Bill press 24 Inside the customer service section 25 Bill press back space 29 Shutter 30 Pool guide (PG)
31 Bill Press (BP)
32 Receipt detection sensor 33a First pool residual length sensor 33b Second pool residual length sensor 34 Integrated top sensor 35a First pool residual sensor 35b Second pool residual length sensor 40 Bill 43 Pickup roller

Claims (11)

With the customer service department that at least accepts the insertion of deposit banknotes or delivers withdrawal banknotes,
A shutter that can be moved to open and close the opening of the customer service section,
A bill press that presses the bills inserted into the customer service section in the separation direction,
A residual detection sensor that detects the residual bills in the customer service unit,
After opening the shutter to insert or deliver the bill, the bill press is operated to detect the bill horizontally set at a position that cannot be detected by the residual detection sensor, and that there is a residual bill. A control unit that controls notifications and
Equipped with a,
The bill press is an automated teller machine that rotates at a lower fulcrum . When the horizontally set bill is detected, the control unit notifies the customer to receive and reinsert the banknote in the case of a deposit transaction, and notifies the staff in the case of a withdrawal transaction. The automated teller machine described in. Before SL control unit, while moving the building press from the customer operating position to the top of the circular arc track in the separating direction, a first residual sensor for forming the optical axis between the building press and the shutter The automated teller machine according to claim 1 or 2, which monitors and detects the horizontally set banknotes. With the customer service department that at least accepts the insertion of deposit banknotes or delivers withdrawal banknotes,
A shutter that can be moved to open and close the opening of the customer service section,
A bill press that presses the bills inserted into the customer service section in the separation direction,
A residual detection sensor that detects the residual bills in the customer service unit,
After opening the shutter to insert or deliver the bill, the bill press is operated to detect the bill horizontally set at a position that cannot be detected by the residual detection sensor, and that there is a residual bill. A control unit that controls notifications and
With
The bill press moves so as to press the bill against the pickup roller that separates the bill stored in the customer service unit.
The control unit
Based on the remaining detection sensor detection results during you are opening the shutter, it is determined whether bill is horizontally set,
When it is determined that the building press is set horizontally, the bill press is moved in the direction of accumulation opposite to that of the pickup roller.
Wherein the residual detection sensor detects the fallen banknote, notifies to perform customer receipt and reinsertion of bills, the automatic teller machine. After opening the shutter, the control unit detected the insertion of banknotes by the first residual detection sensor forming an optical axis between the shutter and the bill press, but the residual banknotes were not detected thereafter. The automatic teller machine according to claim 4, wherein it is determined that the banknotes may have been set horizontally. The automated teller machine according to claim 4 or 5, wherein the control unit notifies the customer of the correct method of inserting the bill when prompting the reinsertion of the bill. With the customer service department that at least accepts the insertion of deposit banknotes or delivers withdrawal banknotes,
A shutter that can be moved to open and close the opening of the customer service section,
A bill press that presses the bills inserted into the customer service section in the separation direction,
A residual detection sensor that detects the residual bills in the customer service unit,
After opening the shutter to insert or deliver the banknote, the bill press is operated to detect a banknote horizontally set at a position that cannot be detected by the residual detection sensor. A control unit that aligns and controls the separation,
An automated teller machine. After opening the shutter, the control unit detected the insertion of banknotes by the first residual detection sensor forming an optical axis between the shutter and the bill press, but the residual banknotes were not detected thereafter. The automatic teller machine according to claim 7, wherein it is determined that the banknotes may have been set horizontally. The bill press moves so as to press the bill against the pickup roller that separates the bill stored in the customer service unit.
The control unit
When it is determined that the bill press is set horizontally, the bill press is opposed to the pickup roller so as to widen the space between the bill press and the pool guide provided on the pickup roller side to the short length of the bill or less. Move in the direction of accumulation,
The automated teller machine according to claim 8, wherein when the residual detection sensor detects a dropped bill, the bill press is moved in the separation direction to align the bills. The control unit
If the remaining bills cannot be detected by the residual detection sensor even if the bill press is moved in the stacking direction, the bill press is moved intermittently in the separation direction, and then the dropped bills are detected by the residual detection sensor. The automated teller machine according to claim 9, wherein the bill press is further moved in the separation direction to align the bills. The bill press rotates at the lower fulcrum and
The control unit
The operation of moving the bill press from the customer operation position to the apex of the arc trajectory in the separation direction is repeated.
The seventh aspect of claim 7, wherein when the residual detection sensor detects that the banknotes are stored inside the customer service unit, the bill press is further moved in the separation direction to press the banknotes and separate the banknotes. Automatic teller machine.

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