JP6736753B1 - Telephone calling system and program - Google Patents

Abstract

A call is made to a telephone number specified by a user. A telephone calling system includes a first device that can be operated by a user, a second device that can be operated by the user and has a telephone function, and a server. The server includes management data that associates user identification information with device identification information for identifying the second device. The server transmits a push notification request including the telephone number and the device identification information to the push notification server based on the user identification information and the telephone number selection information received from the first device, and the management data. When the second device receives the push notification including the telephone number from the push notification server, the second device accepts the call approval and the selection of the calling method from the user, and calls the telephone number according to the selected calling method. [Selection diagram]

Description

The present invention relates to a telephone calling system and program for making a call to a telephone number designated by a user.

A PBX (Private Branch eXchange) is a device for connecting a large number of private branch telephones to a public switched telephone network.

A CTI (Computer Telephony Integration) system may be used together with the PBX.

The CTI system enables a user terminal such as a computer and a user's telephone to cooperate with each other. By using the CTI system, it becomes possible to display the customer's telephone number and personal information on the screen of the user terminal.

When the CTI system and the PBX are linked, the user can make a call from the telephone to the telephone number specified by the user on the screen of the user terminal.

When a software phone is installed in the user terminal, the user can make a call to the telephone number specified by the user on the screen of the user terminal using the software phone of the user terminal.

Japanese Patent No. 5923586 Japanese Patent No. 6298572

In a system environment without the PBX and CTI systems, the user cannot make a call from the user's telephone to the telephone number specified in the user terminal.

Further, in a system environment in which the software phone is not installed in the user terminal, the user terminal cannot make a call to the telephone number displayed on the screen.

Therefore, in these system environments, when the user wants to make a call to the telephone number displayed on the screen of the user terminal, the user looks at the telephone number displayed on the screen of the user terminal, You need to enter a phone number to make a call to the user's phone.

The work of inputting a telephone number into the telephone while looking at the screen of the user terminal in this way imposes a burden on the user and may cause an input error.

The present invention has been made in view of the above circumstances, and relates to a telephone calling system and a program for making a telephone call to a telephone number designated by a user terminal.

The telephone calling system of the present invention includes a first information processing apparatus that can be operated by a user, a second information processing apparatus that can be operated by the user and has a telephone function, and a server that can communicate with the first information processing apparatus. With. The server includes management data in which user identification information for identifying a user and device identification information for identifying the second information processing device are associated with each other. The first information processing device transmits the user identification information and the selection information indicating the telephone number to be called by the second information processing device to the server. The server transmits a push notification request including a telephone number and device identification information to the push notification server based on the user identification information and the selection information received from the first information processing device and the management data. The server generates a selection area that prompts the user to select a transmission method based on at least one of the setting data and the telephone number stored in the server, and transmits the selection area to the second information processing device. .. The second information processing device, when receiving from the push notification server a push notification transmitted by the push notification server based on the push notification request and including the telephone number, notifies the user that the push notification has been received. When the operation of displaying the information and approving the call to the telephone number is accepted from the user, the selection area received from the server is displayed, and the call to the telephone number is performed by the calling method selected by the user.

According to the present invention, it is possible to make a call from a telephone to a telephone number designated by a user terminal.

The block diagram which shows an example of the telephone transmission system which concerns on 1st Embodiment. The figure which shows the example of the screen displayed on the user terminal which concerns on 1st Embodiment. The figure which shows the example of the screen displayed on the telephone which concerns on 1st Embodiment. The sequence diagram which shows the example of the setting process performed by the telephone transmission system which concerns on 1st Embodiment. The sequence diagram which shows the example of the transmission process performed by the telephone transmission system which concerns on 1st Embodiment. The block diagram which shows the specific example of a structure of the telephone transmission system which concerns on 1st Embodiment. The block diagram which shows an example of the production|generation process of the transmission menu performed by the telephone transmission system which concerns on 2nd Embodiment.

Hereinafter, embodiments will be described with reference to the drawings. In the drawings, the same functions and components are designated by the same reference numerals, and the description thereof will be omitted or simply described.

(First embodiment)
In the first embodiment, a telephone call originating system for making a call from a user's telephone to a telephone number designated by a user operating a user terminal will be described.

FIG. 1 is a block diagram showing an example of a telephone calling system 1 according to the first embodiment.

The telephone calling system 1 includes a server 2, a telephone 3 of the user U, a push notification server 4, and a user terminal 5. The server 2, the telephone 3 of the user U, the push notification server 4, and the user terminal 5 can communicate with other devices via a network 6 such as the Internet. In the following, in order to simplify the description, the network 6 may be omitted in the description.

In the telephone calling system 1, the server 2 can communicate with the telephone 3, the push notification server 4, and the user terminal 5. The telephone 3 can communicate with the server 2 and the push notification server 4. The push notification server 4 can communicate with the server 2 and the telephone 3. The user terminal 5 can communicate with the server 2.

The server 2, push notification server 4, and user terminal 5 are, for example, computers or information processing devices. The telephone 3 is, for example, a smartphone having a configuration and a function as a computer or an information processing device and a configuration and a function as a telephone.

In the telephone calling system 1, application software 7 executed by the telephone 3 is identified by identification information 8 for push notification (hereinafter referred to as device token).

The device token 8 includes application software 7 used in the telephone 3 and a unique ID for identifying the telephone 3. In the first embodiment, the case where the application software 7 of the telephone 3 is identified by using the device token 8 will be described as an example. However, as the information for identifying the application software 7 of the telephone 3, for example, the serial number of the telephone 3 is used. And other information such as application software 7 serial number and the like may be utilized.

First, a setting process executed for making a telephone call in the telephone transmission system 1 will be described.

In the telephone calling system 1, the server 2 executes server software 9. By being executed by the server 2, the server software 9 selects a push notification server corresponding to the download function of the application software 7, the management function of the management data 10, the user authentication function, and the type of OS (Operating System). It realizes functions and functions for providing telephone calling services.

The telephone 3 is an information processing device having a telephone function and has an OS 11. This OS 11 controls various hardware and software of the telephone 3. The server 2, the push notification server 4, and the user terminal 5 also have an OS, but they are omitted in the first embodiment for the sake of simplicity.

The telephone 3 sends a download request for the application software 7 to an application distribution server (not shown).

When receiving the download request from the telephone 3, the application distribution server transmits the application software 7 to the telephone 3.

The phone 3 stores the application software 7 downloaded from the application distribution server.

In the first embodiment, the case where the application software 7 is downloaded from the application distribution server to the telephone 3 will be described as an example, but the application software 7 may be installed in the telephone 3 by another method. For example, the application software 7 stored in the server 2 may be installed in the telephone 3.

The telephone 3 calls the library 12 corresponding to the push notification server 4, receives the device token 8 issued by the push notification server 4, and stores it. Calling the library 12 of the push notification server 4 by the telephone 3 corresponds to transmitting a request to issue the device token 8 from the telephone 3 to the push notification server 4.

The phone 3 transmits the device token 8, the OS type information 13, the user ID (user identification information) 14 and the password 15 to the server 2. The OS type information 13 is information indicating the type of the OS 11 used by the telephone 3. In the first embodiment, the user ID 14 and the password 15 are used as the user identification information, but the user may be identified by other information, and the access authority to the server 2 may be managed by the other information. Good.

The server 2 registers the device token 8, the OS type information 13, the user ID 14 and the user authentication information such as the password received from the telephone 3 in the management data 10 in a state of being associated with each other.

The management data 10 may be, for example, table format data or list format data, the data structure of which is from the user ID 14 and the password 15 to the device token 8 and the OS type associated with the user ID 14 and the password 15. It is sufficient that the information 13 can be acquired.

Next, the telephone call processing in the telephone call system 1 will be described.

The user terminal 5 uses the user ID 14 and the password 15 to access the server 2.

The server 2 performs user authentication based on the user ID 14 and password 15 and the management data 10 received from the user terminal 5, and receives the received user ID 14 and password 15 and the user ID 14 and password 15 registered in the management data 10. Access is allowed when is matched (identification of user). On the other hand, the server 2 refuses access when the received user ID 14 and password 15 do not match the user ID 14 and password 15 registered in the management data 10.

The server 2 transmits the screen data 17 including the telephone number 16 provided by the server software 9 to the user terminal 5, for example.

The user terminal 5 receives the screen data 17 including the telephone number 16 from the server 2, and displays the screen data 17 including the telephone number 16 by the browser 18, for example. As a result, the user U can browse the screen including the telephone number 16. The user terminal 5 may display the screen data 17 by using application software or the like that manages the telephone number 16 instead of displaying the screen data 17 by using the browser 18. A display example of the screen data 17 including the telephone number 16 will be described later with reference to FIG.

The user terminal 5 receives, from the user U, a selection (for example, a click on the telephone number 16) of the telephone number 16 that the user U wants to call.

The user terminal 5 transmits selection information 27 (for example, a command including the telephone number 16) indicating that the telephone number 16 has been selected to the server 2. If the server 2 does not authenticate the user U at the time when the user terminal 5 transmits the selection information 27 to the server 2, the user terminal 5 along with the selection information 27, the user ID 14 and the password 15 or user authentication information corresponding thereto. May be transmitted to the server 2.

Upon receiving the selection information 27 from the user terminal 5, the server 2 acquires the device token 8 and the OS type information 13 corresponding to the authenticated user ID 14 from the management data 10.

The server 2 selects the push notification server 4 corresponding to the acquired OS type information 13. For example, the server 2 includes information that associates the OS type with the push notification server, and may select the push notification server 4 associated with the OS type information 13 acquired using this information.

The server 2 transmits a push notification request 29 including the telephone number 16 specified by the selection information 27 and the acquired device token 8 to the selected push notification server 4.

Upon receiving the push notification request 29 from the server 2, the push notification server 4 receives the push notification including the device token 8 and the telephone number 16 based on the device token 8 and the telephone number 16 included in the push notification request 29. 30 is transmitted to the telephone 3.

After transmitting the push notification 30 to the telephone 3, the push notification server 4 transmits the completion information 31 to the server 2.

Upon receiving the completion information 31 from the push notification server 4, the server 2 transmits the screen data 28 indicating the completion of the push notification 30 transmission to the user terminal 5.

When the user terminal 5 receives the screen data 28 indicating the completion of the transmission of the push notification 30 from the server 2, the user terminal 5 displays the screen data 28 by the browser 18. As a result, the user U can browse the screen indicating the completion of the push notification transmission. A display example of the screen data 28 indicating the completion of the push notification transmission will be described later with reference to FIG.

Upon receiving the push notification 30 transmitted from the push notification server 4 based on the push notification request 29 from the push notification server 4, the telephone 3 notifies the user U that the push notification 30 regarding the telephone number 16 has been received. Display the notification screen for. A display example of the notification screen will be described later with reference to FIG.

The telephone 3 accepts the user U's acceptance operation (for example, tapping or clicking) or rejection operation on the notification screen. When the telephone 3 accepts the refusal operation, the process ends.

When the telephone 3 receives the acceptance operation, the telephone 3 activates the application software 7 corresponding to the device token 8 included in the push notification 30.

The telephone 3 displays a call menu under the control of the application software 7. The call-out menu is an example of a selection area that prompts the user U to select a call-out method. The outgoing call menu is, for example, a menu for selecting any one of outgoing by telephone, outgoing by prefix, outgoing by SMS (Short Message Service), outgoing by software phone, and canceled. A display example of the call origination menu will be described later with reference to FIG.

The telephone set 3 accepts the selection operation of the transmission method for the transmission menu by the user U.

The telephone set 3 makes a call to the telephone number 16 included in the push notification 30 by the calling method selected by the user U.

For example, when the call originating from the telephone 3 is selected, the telephone 3 makes a call to the telephone number 16 included in the push notification 30. A display example of the call screen of the telephone 3 will be described later with reference to FIG.

For example, when the prefix call is selected, the telephone 3 makes a call to the callee telephone number in which the arbitrary number is added to the telephone number 16 included in the push notification 30.

For example, when the software phone call is selected, the telephone 3 activates the software phone and makes a call using the software phone to the telephone number 16 included in the push notification 30.

For example, when the cancel is designated, the telephone 3 stops the outgoing call based on the push notification 30.

In the telephone calling system 1 according to the first embodiment, the telephone 3 such as a smartphone, in addition to the user authentication information such as the user ID 14 and the password 15 of the user U when logging in to the server 2, the telephone 3 Also, the device token 8 that can specify the application software 7 and the OS type information 13 are transmitted to the server 2.

When the server 2 succeeds in the authentication of the user U based on the user authentication information such as the user ID 14 and the password 15 received from the telephone 3, the server token 8 and the OS type information 13 and the user for identifying the user U. Information in which the ID 14 and the password 15 are associated with each other is registered in the management data 10.

When logging in to the server 2, the user terminal 5 uses the same user authentication information as the user authentication information transmitted from the telephone 3 to the server 2.

Therefore, the server 2 can recognize that the telephone 3 and the user terminal 5 are used by the same user U. Further, the server 2 owns the OS type information 13 of the telephone 3, and can send the push notification request 29 to the push notification server 4 suitable for the type of the OS 11 of the telephone 3.

FIG. 2 is a diagram showing an example of screens 19 and 20 displayed on the user terminal 5 according to the first embodiment.

The user terminal 5 displays the screen data 17 using the browser 18. As a result, the user U can browse the screen 19 including the telephone number 16. The screen 19 includes a name or a name, an affiliation, an address, a telephone number 16 (for example, aaa-aaaa-aaaa), an image of the user U, and the like. The screen 19 may be displayed by other software executed on the user terminal 5, for example, without using the browser 18.

When the user U selects the displayed telephone number 16 and presses the call button 19 a labeled “Call from telephone”, the user terminal 5 displays the selection information 27 indicating the telephone number 16 to be called by the telephone 3. , To the server 2. The call button 19a may be written in other words.

After transmitting the selection information 27, when the user terminal 5 receives the screen data 28 indicating the completion of the transmission of the push notification 30 from the server 2, the user terminal 5 displays the screen data 28 by the browser 18. As a result, the user U can browse the screen 20 indicating the completion of the transmission of the push notification 30. The screen 20 can be omitted.

The user terminal 5 receives from the user U an operation of confirming the completion of transmission (for example, pressing the OK button 20a).

FIG. 3 is a diagram showing an example of screens 21, 22, and 23 displayed on the telephone 3 according to the first embodiment.

The screen 21 includes a message (notification information) 24 for notifying the user U that the telephone 3 has received the push notification 30 from the push notification server 4. The notification information may be, for example, a mark indicating reception of the push notification 30 instead of the message. When the phone 3 receives the push notification 30, the message "call to aa-aaaa-aaaa. Tap the notification to complete the call" based on the phone number 16 included in the push notification 30. (Message to ask user U whether to make a call to telephone number 16) 24 is popped up. When the user U taps the displayed message 24, the screen 21 of the telephone 3 changes to a screen 22 including a call menu 25.

As described above, the outgoing call menu 25 on the screen 22 includes the telephone number 16 and the items "Call by telephone", "Call by prefix", "Call by SMS (Short Message Service)", "Call by software phone", and "Cancel". including. "Call by telephone" is an indispensable display item, and "call by prefix", "call by SMS (Short Message Service)", and "call by software phone" indicate that the setting data stored in the phone 3 and the phone number 16 are stored. It is a selective display item that may or may not be displayed depending on at least one of them.

The telephone set 3 receives from the user U an operation of selecting any item. In the example of FIG. 3, the case where “call by telephone” in the call menu 25 is selected is illustrated.

When "Call by telephone" in the calling menu 25 is selected, the telephone 3 calls the telephone number 16 and displays the calling screen 23 including the telephone number 16 and the message "Calling".

FIG. 4 is a sequence diagram showing an example of setting processing executed by the telephone calling system 1 according to the first embodiment.

The telephone set 3 stores the application software 7 downloaded from the application distribution server and calls the library 12 of the push notification server 4 (S401).

The push notification server 4 transmits the device token 8 to the telephone 3 in response to the call of the library 12 of the push notification server 4 (S402).

The telephone 3 receives and stores the device token 8 issued by the push notification server 4, and transmits the device token 8, the OS type information 13, the user ID 14, and the password 15 to the server 2 (S403).

The server 2 registers the device token 8, the OS type information 13, the user ID 14, and the password 15 received from the telephone 3 in the management data 10 in association with each other (S404).

FIG. 5 is a sequence diagram showing an example of a calling process executed by the telephone calling system 1 according to the first embodiment.

The user terminal 5 uses the user ID 14 and the password 15 to access the server 2 (S501).

The server 2 authenticates the user based on the user ID 14, the password 15 and the management data 10 received from the user terminal 5. In the sequence diagram of FIG. 5, it is assumed that the access of the user U is permitted.

The server 2 transmits the screen data 17 including the telephone number 16 provided by the server software 9 to the user terminal 5 (S502).

The user terminal 5 receives the screen data 17 including the telephone number 16 from the server 2, and displays the screen data 17 including the telephone number 16 by the browser 18 (S503).

The user terminal 5 receives, from the user U, the selection of the telephone number 16 that the user U wants to call (S504).

The user terminal 5 transmits the selection information 27 indicating that the telephone number 16 has been selected to the server 2 (S505).

Upon receiving the selection information 27 from the user terminal 5, the server 2 acquires the device token 8 and the OS type information 13 corresponding to the authenticated user ID 14 based on the management data 10, and uses the acquired OS type information 13 as the acquired OS type information 13. The corresponding push notification server 4 is selected, and the push notification request 29 including the telephone number 16 included in the selection information 27 and the acquired device token 8 is transmitted to the selected push notification server 4 (S506).

Upon receiving the push notification request 29 from the server 2, the push notification server 4 receives the push notification including the device token 8 and the telephone number 16 based on the device token 8 and the telephone number 16 included in the push notification request 29. 30 is transmitted to the telephone 3. Furthermore, the push notification server 4 transmits the completion information 31 indicating that the transmission of the push notification has been completed to the server 2 (S507).

Upon receiving the push notification 30 from the push notification server 4, the telephone set 3 displays the screen 21 including the message 24 for notifying the user U that the push notification 30 has been received (S508).

The telephone 3 accepts the user U's acceptance operation or rejection operation on the screen 21. In FIG. 5, it is assumed that the approval operation is accepted (S509).

When accepting the approval operation, the telephone set 3 activates the application software 7 corresponding to the device token 8 included in the push notification 30 (S510).

The telephone set 3 displays the screen 22 including the call-out menu 25 under the control of the application software 7 (S511).

The telephone set 3 receives the selection operation of the transmission method for the transmission menu 25 by the user U (S512).

The telephone set 3 makes a call to the phone number 16 included in the push notification 30 by the calling method selected by the user U (S513).

After S507, when the server 2 receives the completion information 31 from the push notification server 4, the server 2 transmits the screen data 28 indicating the completion of the transmission of the push notification 30 to the user terminal 5 (S514).

The user terminal 5 displays the screen data 28 received from the server 2 by the browser 18 (S515).

FIG. 6 is a block diagram showing a specific example of the configuration of the telephone calling system 1 according to the first embodiment.

In the telephone calling system 1, the server 2 includes a communication unit 2C, a processor 2P, and a storage unit 2M.

The communication unit 2C receives, for example, data, information, signals, requests, commands, and notifications from other devices via the network 6. Further, the communication unit 2C transmits, for example, data, information, signals, requests, commands, notifications or the like to other devices via the network 6.

The storage unit 2M stores management data 10, server software 9, and screen data 17 provided by the server software 9. The storage unit 2M includes, for example, a volatile memory and a non-volatile memory.

The processor 2P is, for example, a CPU (Central Processing Unit), an MPU (Micro Processing Unit), a GPU (Graphics Processing Unit), or the like. The processor 2P can communicate with other devices via the network 6 using the communication unit 2C. The processor 2P can read various data and various software from the storage unit 2M, and can write various data and various software to the storage unit 2M.

By executing the server software 9 stored in the storage unit 2M, the processor 2P realizes, for example, an access function for the management data 10 and a function for providing the screen data 17.

In the telephone calling system 1, the telephone 3 includes a telephone device 3T, a communication unit 3C, a processor 3P, a storage unit 3M, an operation reception unit 3I, a display unit 3D, and the like.

The telephone device 3T includes a device that enables a telephone call between the telephone 3 and another telephone. Specifically, the telephone device 3T makes a call to another telephone or receives an incoming call from another telephone. The telephone device 3T includes a microphone and a speaker. The telephone device 3T may be controlled by the processor 3P, and may use the communication unit 3C to realize a telephone call.

The communication unit 3C receives, for example, data, information, signals, requests, commands, and notifications from other devices via the network 6. The communication unit 3C also transmits, for example, data, information, signals, requests, commands, notifications, etc. to other devices via the network 6.

The communication unit 3C may enable the telephone 3 to communicate with another telephone via the public switched telephone network under the control of the processor 3P, for example.

The operation reception unit 3I is, for example, a mouse, a touch panel, a pointing device such as a touch pad, or a keyboard.

The display unit 3D is, for example, an organic EL (Electro Luminescence) display, a liquid crystal display, or the like. The display unit 3D displays various data or information under the control of the processor 3P, for example.

The storage unit 3M includes, for example, the application software 7, the device token 8 received from the push notification server 4, the OS 11 used in the telephone 3, the OS type information 13 indicating the type of the OS 11, the user ID and password 15 of the user U, The telephone number 16 included in the push notification 30 received from the push notification server 4 is stored. The storage unit 3M includes, for example, a volatile memory and a non-volatile memory.

The processor 3P is, for example, a CPU, MPU, GPU or the like. The processor 3P can communicate with other devices via the network 6 using the communication unit 3C. The processor 3P can read various data and various software from the storage unit 3M, and can write various data and various software to the storage unit 3M.

The processor 3P executes the OS 11 and the application software 7 stored in the storage unit 3M, and realizes the function of transmitting the device token 8, the OS type information 13, the user ID 14, and the password 15 to the server 2 via the network 6. ..

Under the control of the OS 11, the processor 3P executes a process for displaying the screen 21 including the message 24 on the display unit 3D when the push notification 30 is received from the push notification server 4 via the network 6.

When the processor 3P receives an approval operation of the user U from the operation reception unit 3I for the screen 21 under the control of the OS 11, the processor token 3P stored in the storage unit 3M and included in the push notification 30. The application software 7 corresponding to is activated.

The processor 3P executes a process for displaying the screen 22 including the call menu 25 on the display unit 3D under the control of the application software 7.

When the processor 3P receives the selection operation of the transmission method from the operation reception unit 3I under the control of the OS 11 and the application software 7, the telephone device 3T responds to the telephone number 16 included in the push notification 30. , Executes processing for making a call according to the selected calling method.

In the telephone calling system 1, the push notification server 4 includes a communication unit 4C, a processor 4P, and a storage unit 4M.

The communication unit 4C receives, for example, data, information, signals, requests, commands, notifications and the like from other devices via the network 6. Further, the communication unit 4C transmits, for example, data, information, signals, requests, commands, notifications or the like to other devices via the network 6.

The storage unit 4M stores the library 12. The storage unit 4M includes, for example, a volatile memory and a non-volatile memory.

The processor 4P is, for example, a CPU, MPU, GPU, or the like. The processor 4P can communicate with other devices via the network 6 using the communication unit 4C.

The processor 4P executes a process of transmitting the device token 8 to the telephone 3 in response to the call of the library 12 of the push notification server 4 by the telephone 3.

The processor 4P generates a push notification 30 in response to the push notification request 29 from the server 2, executes the process of transmitting the push notification 30 to the telephone 3, and executes the process of transmitting the completion information 31 to the server 2.

In the telephone calling system 1, the user terminal 5 includes a communication unit 5C, a processor 5P, a storage unit 5M, an operation reception unit 5I, a display unit 5D, and the like.

The communication unit 5C receives, for example, data, information, signals, requests, commands, notifications, etc. from other devices via the network 6. The communication unit 5C also transmits, for example, data, information, signals, requests, commands, notifications, etc. to other devices via the network 6.

The operation receiving unit 5I is, for example, a mouse, a touch panel, a pointing device such as a touch pad, or a keyboard.

The display unit 5D is, for example, an organic EL display or a liquid crystal display. The display unit 5D displays various data or information under the control of the processor 5P, for example.

The storage unit 5M stores, for example, the user ID 14, the password 15, the browser 18, the screen data 17 received from the server, and the like. The storage unit 5M includes, for example, a volatile memory and a non-volatile memory.

The processor 5P is, for example, a CPU, MPU, GPU, or the like. The processor 3P can communicate with other devices via the network 6 using the communication unit 5C. The processor 5P can read various data and various software from the storage unit 5M, and can write various data and various software to the storage unit 5M.

The processor 5P executes the browser 18 stored in the storage unit 3M to transmit the user ID 14 and the password 15 to the server 2, the process of displaying the screen data 17 received from the server 2 on the display unit 5D, and the operation reception. The process of transmitting the selection information 27 indicating that the telephone number 16 has been selected by the unit 5I to the server 2 and the process of displaying the screen data 28 received from the server 2 on the display unit 5D are executed.

The operation and effect of the telephone transmission system 1 according to the first embodiment described above will be described.

In the telephone calling system 1 according to the first embodiment, the user U specifies the telephone number 16 displayed on the user terminal 5 and performs an operation of pressing the call button 19a. Then, the user terminal 5 transmits the user ID (user identification information) 14 or the user authentication information corresponding to the user ID 14 and the password 15 to the server 2, and the server 2 authenticates the user U and possesses the user U. The push notification request 29 including the device token 8 designating the telephone 3 and the telephone number 16 is transmitted to the push notification server 4. The push notification server 4 transmits the push notification 30 including the device token 8 and the telephone number 16 to the telephone 3 based on the push notification request 29 received from the server 2. Upon receiving the push notification 30, the telephone 3 displays the screen 21 including the message 24 for notifying the user U that the push notification 30 regarding the telephone number 16 has been received. When the telephone 3 receives a designation to make a call from the user U, it activates the application software 7 and displays a screen 22 including a menu 25 for selecting a transmission method. When the telephone 3 receives the selection of the calling method from the user U, the telephone 3 calls the telephone number 16 by the selected calling method.

In the telephone calling system 1 according to the first embodiment, the user U is displayed on the user terminal 5 even if the PBX is not provided and the user terminal 5 is not provided with the software phone. When the user wants to make a call to the existing telephone number 16, there is no need to manually input the telephone number 16 on the screen 19 of the user terminal 5 into the telephone 3 owned by the user.

Therefore, even if the system environment without the PBX or the system environment in which the user terminal 5 displaying the telephone number 16 does not have the software phone, the desired telephone can be accurately and easily used by using the telephone 3. The call can be made to the number 16.

In the telephone calling system 1 according to the first embodiment, the server 2 stores the OS type information 13 indicating the type of the OS 11 included in the telephone 3 of the user U. Therefore, the push notification server 4 can be requested to issue the push notification 30 appropriate for the type of the OS 11 of the telephone 3.

In the telephone calling system 1 according to the first embodiment, when the telephone 3 receives the push notification 30, the telephone 3 displays the message 24 informing the user U of the reception of the push notification 30 in the first step, and the second step. Then, the menu 25 for selecting the transmission method according to the user U's acceptance operation for the push notification 30 is displayed. As described above, in the first embodiment, when the telephone 3 makes a call to the telephone number 16 designated in the user terminal 5, the user U operates the telephone 3 at least twice. In need of. As a result, it is possible to prevent a call originating from an erroneous operation by the user U, prevent the telephone 3 from operating against the intention of the user U, and enhance the security regarding the call originating from the telephone 3.

In addition, in the first embodiment, the server 2 and the push notification server 4 may be integrated.

(Second embodiment)
In the second embodiment, a modification of the first embodiment will be described. In the second embodiment, a process of generating the outgoing call menu 25 displayed by the telephone 3 will be described.

FIG. 7 is a block diagram showing an example of the generation processing of the transmission menu 25 executed by the telephone transmission system 1 according to the second embodiment. In FIG. 7, only the telephone 3, the processor 3P, the application software 7, the server 2, the processor 2P, the server software 9, and the storage unit 2M of the telephone calling system 1 are illustrated, and other components are described. Omitted for brevity.

The storage unit 2M of the server 2 associates the user ID 14 and the password 15 with the setting data 32 before generating the transmission menu 25 (for example, before the application software 7 is started based on the reception of the push notification 30). I remember. The user ID 14 and the password 15 associated with the setting data 32 may be the user ID 14 and the password 15 included in the management data 10 described in the first embodiment. The server software 9 of the server 2 may include a function of collecting the setting data 10 and storing the setting data 10 in the storage unit 2M at an arbitrary timing (eg, periodically or based on a user instruction). The setting data 10 may be generated by the cooperation of the application software 7 and the server software 9. For example, the application software 7 of the telephone 3 may collect necessary information in the setting data 32 according to an instruction from the server software 9 of the server 2 and send it to the server software 9 of the server 2. The setting data 10 may be generated by the user U or the system administrator.

The setting data 32 may include various setting information such as user setting (for example, setting of the telephone 3), system setting, server setting, and the like.

More specifically, the setting data 32 may include, for example, a number that is added to the beginning of the telephone number when the prefix transmission is executed by the telephone 3.

Alternatively, the setting data 32 may include, for example, information indicating that the telephone 3 is equipped with a software phone.

When the processor 3P of the telephone 3 activates the application software 7, the application software 7 sends the user ID 14 and password 15 used for user authentication and the telephone number 16 to the server 2 (S701).

The server software 9 executed by the processor 2P of the server 2 receives the user ID 14, password 15 and telephone number 16 from the telephone 3 (S702).

The server software 9 performs user authentication depending on whether or not the user ID 14 and password 15 received from the telephone 3 and the user ID 14 and password 15 stored in the storage unit 2M match (S703).

When the user authentication is successful, the server software 9 creates the call-out menu 25 based on the setting data 32 associated with the telephone number 16, the user ID 14, and the password 15 received from the telephone 3 (S704).

More specifically, the server software 9 includes an indispensable option "call by telephone" in the call menu 25.

When the setting data 32 includes a number to be added to the head of the telephone number in prefix transmission, the server software 9 includes "prefix transmission", which is an arbitrary option, in the transmission menu 25.

When the setting data 32 includes information indicating that the telephone 3 is equipped with a software phone, the server software 9 includes an optional option “software phone call” in the call menu 25.

When the telephone number 16 received from the telephone set 3 is a mobile telephone number (for example, a number having 090, 080, 070 at the beginning), the server software 9 gives an arbitrary option to the call menu 25. Include some "SMS origination".

The server software 9 transmits the generated call menu 25 to the telephone 3 (S705).

The application software 7 executed by the processor 3P of the telephone 3 receives the call-out menu 25 from the server 2 (S706).

The application software 7 displays the received outgoing call menu 25.

In the telephone transmission system 1 according to the second embodiment described above, the transmission menu 25 is generated by the server 2. The calling menu 25 includes calling by the telephone 3 as a calling method. In addition, the outgoing call menu 25 selects at least one of prefix outgoing call, SMS (Short Message Service) outgoing call, and software phone outgoing call according to at least one of the setting data 32 and the telephone number 16 as the outgoing call method. , May be selectively included.

Therefore, in the telephone calling system 1 according to the second embodiment, the calling menu 25 suitable for various settings such as user setting, system setting, and server setting can be provided to the user U.

The invention of the present application is not limited to the above-described embodiments as they are, and can be embodied by modifying the constituent elements within a range not departing from the gist of the invention in an implementation stage. Further, various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the above embodiments. For example, some components may be omitted from all the components shown in each embodiment. Furthermore, the constituent elements of different embodiments may be combined appropriately.

1...telephone calling system, 2...server, 3...telephone, 4...push notification server, 5...user terminal, 6...network, 7...application software, 8...device token, 9...server software, 10...management data , 11... OS, 12... Library, 13... OS type information, 14... User ID, 15... Password, 16... Phone number, 17, 28... Screen data, 18... Browser, 19-23... Screen, 24... Message, 25... Menu, 26... Download request, 27... Selection information, 29... Push notification request, 30... Push notification, 31... Completion information, 32... Setting data

Claims (7)

A first information processing device operable by a user;
A second information processing device that can be operated by the user and has a telephone function;
A server communicable with the first information processing device,
Equipped with,
The server includes management data in which user identification information for identifying the user and device identification information for identifying the second information processing apparatus are associated with each other,
The first information processing device transmits the user identification information and selection information indicating a telephone number to be transmitted by the second information processing device to the server,
The server sends a push notification request including the telephone number and the device identification information, based on the user identification information and the selection information received from the first information processing device, and the management data. Send to
The server generates a selection area that prompts the user to select a transmission method based on at least one of the setting data stored in the server and the telephone number, and the selection area is set to the second area. Sent to the information processing device,
The second information processing device receives the push notification from the push notification server, when the push notification server transmits the push notification including the telephone number based on the push notification request. The notification area for notifying the user is displayed, and when the operation for approving the call to the telephone number is accepted from the user, the selection area received from the server is displayed and selected by the user. Make a call to the telephone number by the calling method,
Telephone calling system. The selected area is a first outgoing mode, displays the calling by telephone, the second outgoing method according to at least one of said setting data and said telephone number prefix originating, SMS (Short Message Service) transmitting, to selectively display at least one of the software phone calling,
The telephone calling system according to claim 1. The second information processing apparatus receives the device identification information from the push notification server before the first information processing apparatus transmits the user identification information and the selection information to the server, Sending identification information and the device identification information to the server,
The server associates the user identification information and the device identification information received from the second information processing device and registers them in the management data.
The telephone call system according to claim 1 or 2. The device identification information includes identification information of application software installed in the second information processing device,
The second information processing apparatus activates the application software when an operation to approve making a call to the telephone number is accepted from the user,
The application software is executed by the second information processing apparatus to realize a display function of the selection area and a function of making a call to the telephone number by a calling method selected by the user. ,
The telephone calling system according to any one of claims 1 to 3. The second information processing apparatus is an operating system provided in the second information processing apparatus before the first information processing apparatus transmits the user identification information and the selection information to the server. The operating system type information indicating the type of
The server associates the user identification information or the device identification information received from the second information processing device with the operating system type information, and registers them in the management data.
The server selects the push notification server corresponding to the operating system type information based on the user identification information and the selection information received from the first information processing device, and the management data; Send a push notification request to the push notification server,
The telephone calling system according to any one of claims 1 to 4. On the computer,
The user identification information of the user, which is received from the first information processing apparatus that can be operated by the user and has a telephone function, and the device identification information for identifying the first information processing apparatus are associated with each other. A function to register to management data,
The user identification information received from the second information processing device operable by the user, the selection information indicating the telephone number to be transmitted by the first information processing device, and the management data in the storage unit. A function of transmitting a push notification request including the telephone number and the device identification information to a push notification server,
Based on at least one of the setting data and the telephone number stored in the storage unit, a selection area that prompts the user to select a transmission method is generated, and the selection area is set to the second information processing device. The ability to send to
A program for realizing. On the computer,
When a push notification including a telephone number is received from the push notification server, a function of displaying notification information for notifying the user that the push notification has been received on the display unit,
When the operation for approving the call to the telephone number is accepted from the user, the server generates the telephone number based on at least one of the setting data stored in the storage unit of the server. A function of receiving a selection area prompting the user to select a transmission method from the server and displaying the selection area on the display unit;
A function of making a call to the telephone number by using a telephone function according to a calling method selected by the user;
A program for realizing.

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