JP6701578B2 - Power receiving system - Google Patents

Description

  The present invention relates to a power receiving system that receives requests and inquiries regarding lifting devices.

  Conventionally, a remote monitoring system for monitoring the operating status of a lifting device has been provided. The remote monitoring system includes a lifting device including a control microcomputer for controlling the operation, and a monitoring terminal that is communicably connected to the control microcomputer of the lifting device and remotely monitors the operation of the lifting device ( See Patent Document 1).

  In such a remote monitoring system, the monitoring terminal of the monitoring center notifies the monitoring staff of the monitoring center of the operating status (operation stop, etc.) of the lifting device based on a signal from the lifting device (control microcomputer). Along with this, the observer requests the technician to be sent to the site.

  In addition, a user or an administrator may request or inquire about a lifting device from a user or an administrator by a communication means such as a telephone. In this case, an observer at the monitoring center confirms the contents of the request or inquiry, then informs the contents to the technician and requests the technician to be dispatched.

  As described above, in the conventional method, since the monitoring staff of the monitoring center intervenes in the information transmission from the user or the manager to the technician, the contents of the request or inquiry may not be properly transmitted to the technician.

JP, 2016-44054, A

  Therefore, the present invention provides a power receiving system in which information regarding a lifting device that has been requested or inquired is properly transmitted to a transmission destination.

  The power receiving system of the present invention is a voice recognition unit that is connected to a public line and creates call content data in which a call voice between two stations is written, and a display mode of a specific keyword included in the call content data. Is different from the display mode of other characters, a storage unit for storing a plurality of destination information, a destination information is extracted from the storage unit based on the call content data, the specific information And a notification unit that transmits the call content data in which the display mode of the keyword is different based on the extracted information of the transmission destination.

  According to the above power receiving system, in the transmitted call content data, the display mode of the information (specific keyword) regarding the lifting device requested or inquired is different, and therefore the information regarding the lifting device requested or inquired is not displayed. Properly reach the destination.

  In the power receiving system, one of the two stations may include a communication device for an operator.

  According to such a configuration, the operator can be guided to speak the specific keyword to the caller, so that the information necessary for the destination can be more appropriately transmitted.

  In the power receiving system, one of the two stations may include an automatic voice response device.

  With such a configuration, it is possible to induce the caller to speak a specific keyword by the automatic voice response, and thus it is not necessary to allocate personnel to one station.

  In the power receiving system, a plurality of the specific keywords are set in advance, the notification information creating unit extracts a specific keyword, the one station includes a display unit, and the display unit is set in advance a plurality of The specific keyword other than the specific keyword extracted by the notification information creating unit may be displayed so that the specific keyword can be grasped.

  According to such a configuration, the operator can be guided to the caller based on the display on the display unit so as to speak the lacking specific keyword, so that the information necessary for the destination can be more appropriately transmitted.

  In the power receiving system, the voice recognition unit creates, as the call content data, call content full-text data in which the whole of the call voice is written, and the notification information creation unit performs the call content full-text data on the call content full-text data. The notifying unit may change the display mode of the specific keyword, and the notification unit may transmit the call content full-text data in which the display mode of the specific keyword is changed.

  According to this configuration, in the transmitted full-text data of the call contents, the display mode of the information (specific keyword) regarding the lifting device for which a request or inquiry is made is different, so that the technician at the transmission destination recognizes the specific keyword. It's easy to do. Therefore, the information about the lifting device for which a request or inquiry is made is properly transmitted to the destination.

  In the power receiving system, the notification information creation unit extracts specific data, which is at least one sentence data including a specific keyword, from the call content data, and displays a display mode of the specific keyword with respect to the specific data. Differently, the notification unit may transmit the specific data in which at least the display mode of the specific keyword is changed.

  According to this configuration, even when the specific data extracted from the call content data is transmitted, the display mode of the information (specific keyword) regarding the lifting device for which a request or inquiry is made is different in the specific data, and therefore the transmission is performed. It is easy for the previous engineer to recognize the specific keyword. Therefore, the information about the lifting device for which a request or inquiry is made is properly transmitted to the destination.

  As described above, according to the present invention, it is possible to provide the power receiving system in which the information regarding the lifting device that has been requested or inquired is properly transmitted to the transmission destination.

FIG. 1 is a block diagram of a power receiving system according to an embodiment of the present invention. FIG. 2 is a block diagram of a power receiving system according to a modified example of the present invention.

  Hereinafter, the power receiving system according to the present invention will be described. When the user of the lifting device makes a request or inquiry to an operator (for example, a supervisor of a monitoring center, a telephone operator, a clerical worker, etc.) regarding a problem with the lifting device, the power receiving system writes the voice call of both parties. And makes the display mode of the specific keyword included in the textualized call content data different from the display mode of other characters, and automatically transmits to the destination (for example, a technician mobile terminal or a salesperson mobile terminal). System. Although the elevator includes an elevator and an escalator, the power receiving system of the elevator will be described below.

  As shown in FIG. 1, the power receiving system 1 includes a voice recognition server 4, a data server 5, and a processing server 6. The voice recognition server 4 is a voice recognition unit that is connected to a public line (telephone line) and creates call content data in which call voice between two stations (for example, between the power receiving terminal 2 and the customer terminal 3) is documented. 40 is provided. The data server 5 includes a first storage unit (storage unit) 50 that stores a plurality of destination information. The processing server 6 includes a notification information creation unit 61 that makes a display mode of a part of the call content data different from the display mode of another part, and a notification unit 60 that sends the call content data having a different display mode to the destination. With.

  In the power receiving system 1 of the present embodiment, a technician mobile terminal (hereinafter, technician terminal) 7 can be connected to the notification unit 60 via the Internet. Although two engineer terminals 7A and 7B are shown in FIG. 1, three or more engineer terminals 7 can be connected to the power receiving system 1 of the present embodiment. Although not shown in FIG. 1, a plurality of salesperson mobile terminals (hereinafter, salesperson terminals) can also be connected to the power reception system 1 of the present embodiment. Hereinafter, a person who is in charge of handling requests and inquiries among the engineer and the sales person, and a person who is scheduled to handle requests and inquiries in the engineer and the sales person are also referred to as persons in charge.

  Further, in the power receiving system 1 of the present embodiment, the two stations can be connected by the communication system R1. One of the two stations is a specific station, and the other of the two stations is any station capable of communicating with the one station. Specifically, one of the two stations is the power receiving terminal 2. The other of the two stations is a customer terminal 3 that connects to one station (power receiving terminal 2) via a public line to communicate when requesting or inquiring about elevator trouble or the like. is there.

  The power receiving system 1 of the present embodiment further includes a call distributor 8. The call distributor 8 is included in the communication system R1 that can connect the two stations, and is specifically provided between the power receiving terminal 2 and the public line (telephone line). The communication system R1 is capable of communicating with the customer terminal 3 via the call distributor 8 and the public line (telephone line) in order from the power receiving terminal 2, and from the customer terminal 3 to the public line (telephone). It is a communication system capable of communicating with the power receiving terminal 2 via the line) and the call distributor 8.

  The power receiving terminal 2 is one of the two stations as described above, and is installed, for example, in a monitoring center or the like which is a building away from the elevator. An operator (for example, an observer) is resident at the monitoring center of this embodiment. The power receiving terminal 2 includes a communication section (communication device) 20 for an observer who is connectable to the customer terminal 3.

  In the power receiving system 1 of the present embodiment, the power receiving terminal 2 includes the display unit 21 as an information output unit. Further, in the power receiving system 1 of the present embodiment, the display unit 21 displays the extraction history of the specific keyword in the notification information creating unit 61 every time the extraction history of the specific keyword described below is input from the notification information creating unit 61. Can be displayed. Therefore, based on the extraction history of the specific keyword displayed on the display unit 21, the monitoring staff talks with the user who possesses the customer terminal 3 to speak the specific keyword that has not been extracted. Can be induced. Note that the extraction history of the specific keyword is not limited to the extracted specific keyword, but may include, for example, a plurality of preset specific keywords (specific keywords that can be extracted by the notification information creating unit 61) and preset. It also includes a specific keyword (a specific keyword that can be extracted by the notification information creating unit 61 and has not been extracted) other than the extracted specific keyword among the plurality of specific keywords.

  The customer terminal 3 is the other of the two stations and is, for example, a terminal such as a mobile phone or a landline phone. The customer terminal 3 is possessed by, for example, a user who uses an elevator or a manager of the elevator.

  When the call distributor 8 detects an incoming call, it automatically distributes the call voice to the power receiving terminal 2 and the voice recognition server 4. Further, the call distributor 8 automatically ends this process (call voice distribution process) when the call between the two stations ends. Each call is a call from the start to the end of the call between the two stations.

  The voice recognition server 4 has a voice recognition unit 40 connected to a public line (telephone line) via the call distributor 8. In the power receiving system 1 of the present embodiment, the voice recognition unit 40 recognizes a call voice between two stations (for example, when a call is started between the two stations (for example, between the power receiving terminal 2 and the customer terminal 3)). To create call content data. In addition, in the power receiving system 1 of the present embodiment, each time a sentence of a call voice is recognized and the sentence is converted into a sentence, the call content data is output to the processing server 6.

  In addition, in the power receiving system 1 of the present embodiment, the voice recognition unit 40 forms the entire call voice into a sentence and outputs the call voice data to the processing server 6 until the call between the two stations ends. Therefore, the voice recognition unit 40 creates the call content full-text data in which the entire call voice is written, and outputs the call content full-text data to the processing server 6 when the call between the two stations ends.

  As described above, in the power receiving system 1 of the present embodiment, the voice recognition unit 40 creates, as the call content data, the call content full-text data in which the entire call voice is converted into a sentence, and outputs it to the processing server 6. The call voice may be converted into text by a known method.

  The data server 5 includes a second storage unit 51 in addition to the above-described first storage unit 50. The first storage unit 50 and the second storage unit 51 are rewritable.

  The first storage unit 50 associates the information of the person in charge of each elevator (for example, the name of the person in charge and the mail address of the person in charge) with the information regarding each elevator (for example, the elevator machine number) as the information of the transmission destination. I remember. In the power receiving system 1 according to the present embodiment, the first storage unit 50 stores, as the information of the person in charge, the information of the technician (for example, the name of the technician and the email address of the technician) and the information of the salesperson (for example, the name of the salesperson and The sales person's email address) is stored in association with the information about each elevator (for example, elevator machine number) and the division of the person in charge (for example, maintenance division or sales division).

  Further, in the power receiving system 1 of the present embodiment, the first storage unit 50 also stores the transmission history information by the notification unit 60. The transmission history information includes the content transmitted from the notification unit 60 (call content data with different display modes), the destination information, the transmission date, and the like.

  The second storage unit 51 stores a specific keyword, for example, a plurality of preset specific keywords. In the power receiving system 1 of the present embodiment, the second storage unit 51 stores the first keyword and the second keyword as the specific keywords. The first keyword is information regarding the location of the elevator (for example, elevator machine number). The second keyword is related to the user, related to maintenance (related to failure site, related to failure content, related to the presence or absence of confinement, related to the current status of elevator, etc.), and related to sales. is there. In addition, in the power receiving system 1 of the present embodiment, the stored specific keyword is stored as text data (character information).

  Specifically, examples of the second keyword relating to the user include "the user's name" and "the user's contact information (telephone number, mail address, etc.)".

  The second keyword related to the failure occurrence part includes words such as "car door", "landing door", "call button", and "indicator". The second keyword relating to the content of the failure includes words such as "door does not close" and "door does not open". The second keyword regarding confinement includes the words “with confinement” and “without confinement”. The second keywords regarding the current state of the elevator are "the car is moving", "the car is stopped", "the door does not move", "the door does not close", and "the door does not open". And the like.

  Examples of the second keyword relating to sales include words such as “modern (abbreviation of modernization)”, “contract”, and “witness”.

  Specifically, the second storage unit 51 stores the elevator machine number, the location of the elevator, and the name of the building in which the elevator is installed in association with each other, and requires a second keyword that identifies a category (maintenance category or business category). The second keyword for extracting the content for the requirement is stored in association with the target (door, remote monitoring unit, etc.) and the content (do not open, cancel, etc.).

  In the power receiving system 1 of the present embodiment, the second storage unit 51 stores a specific keyword in association with the display mode. The display mode is character decoration when the text data is displayed (marking with a color different from the background color, underline, enlarged display of font, and highlighted display by changing font to bold or italic).

  The second storage unit 51 in the power receiving system 1 of the present embodiment stores the extraction history of the specific keyword in each call. Specifically, the second storage unit 51, as described later, each time the notification information creation unit 61 extracts a specific keyword from the call content data, the extracted specific keyword in the extraction history of the specific keyword in each call. It is remembered after reflecting the keywords.

  In the power receiving system 1 of the present embodiment, the notification information creating unit 61 makes the display mode of a specific keyword different from the display mode of other characters in the call content full-text data created from the entire call voice, and displays this display mode. The full-text data of the call contents with different numbers are output to the notification unit 60. Specifically, every time the call content data is output from the voice recognition unit 40, the notification information creation unit 61 reads this data in order from the beginning and extracts the words included in this data. The notification information creation unit 61 compares the extracted word with the specific keyword stored in the second storage unit 51, and makes the display mode of the matching specific keyword different from the display mode of other characters. As described above, when the notification information creating unit 61 finishes comparing all the words included in the call content full-text data with the specific keyword stored in the second storage unit 51, the call with different display modes is displayed. The content full-text data is output to the notification unit 60.

  It should be noted that the notification information creation unit 61, whenever the word extracted from the call content data and the specific keyword stored in the second storage unit 51 match, the matching specific keyword (specific extracted from the call content data Based on the keyword), the extraction history of the specific keyword in each call stored in the second storage unit 51 is updated, and the updated extraction history of the specific keyword is output to the power receiving terminal 2.

  Further, in the power receiving system 1 of the present embodiment, the notification information creating unit 61 compares the word extracted from the call content data with the specific keyword stored in the second storage unit 51, and finds that the matching specific keyword is found. In some cases, specific data, which is one sentence of data including this specific keyword, is extracted, and the display mode of the specific keyword is also changed in this specific data. When the notification information creation unit 61 finishes comparing all the words included in the call content full-text data with the specific keyword stored in the second storage unit 51, the notification information creation unit 61 sends the specific data in different display modes to the notification unit 60. Output to. It should be noted that the specific data becomes a plurality of data when a plurality of sentences including a specific keyword are present in the call content full-text data.

  Further, in the power receiving system 1 of the present embodiment, the notification information creating unit 61 matches the word extracted from the call content full-text data with the first keyword (for example, elevator machine number) stored in the second storage unit 51. Then, the elevator machine number is output to the notification unit 60. In addition to the case where the word extracted from the call content full-text data matches the elevator machine number stored in the second storage unit 51, the notification information creation unit 61 determines that the word extracted from the call content full-text data is the elevator. Even when the location and the building name where the elevator is installed match, the corresponding elevator machine number is extracted from the second storage unit 51 and output to the notification unit 60.

  In addition, in the power receiving system 1 of the present embodiment, the notification information creation unit 61 identifies the word extracted from the full-text data of the call content and the category (for example, maintenance category or sales category) stored in the second storage unit 51. When the second keyword matches, the matched section is output to the notification unit 60. In addition to the case where the word extracted from the call content full-text data matches the category stored in the second storage unit 51, the notification information creation unit 61 adds the word requirement (failure or contract) extracted from the call content full-text data. Etc.), the target (door, remote monitoring unit, etc.) and the content (do not open, cancel, etc.), the corresponding category is extracted from the second storage unit 51 and output to the notification unit 60.

  The notification unit 60 extracts the destination information from the first storage unit 50 based on the first keyword (e.g., elevator machine number) output from the notification information creation unit 61. Specifically, the notification unit 60 compares the elevator machine number output from the notification information creation unit 61 with the elevator machine number stored in the first storage unit 50, and the person in charge corresponding to the matched elevator machine number. Information (for example, name of person in charge and email address of person in charge) is extracted from the first storage unit 50.

  In the power receiving system 1 according to the present embodiment, the notification unit 60 includes the elevator machine number and the classification (for example, maintenance classification or business classification) output from the notification information creation unit 61, and the elevator stored in the first storage unit 50. Compare the machine number and the person's category (for example, maintenance category or sales category), and information of the person in charge corresponding to the matched elevator machine number and category (for example, engineer name and engineer email address, or sales person name) And a salesperson email address) from the first storage unit 50.

  When the notification information creating unit 61 outputs the call content data in which the display mode is changed for the specific keyword, the notification unit 60 outputs the call content data in which the display mode is changed to the extracted destination. Specifically, when the notification information creation unit 61 outputs the call content full-text data in which the display mode is changed for the specific keyword, the notification unit 60 extracts the call content full-text data in which the display mode is changed. To the destination (for example, the technician terminal 7A or the salesperson terminal). Further, in the power receiving system 1 of the present embodiment, when the notification unit 60 outputs specific data in which the display mode is changed for a specific keyword, the notification unit 60 extracts the specific data in which the display mode is changed from the transmission destination ( For example, the data is output to the engineer terminal 7A or the salesperson terminal).

  In this way, in the power receiving system 1, when the call voice is recognized, the call distributor 8 distributes the recognized call voice to the voice recognition unit 40, and the voice recognition unit 40 creates call content data in which the call voice is written. To the notification information creating unit 61, the notification information creating unit 61 outputs the call content data to the notification unit 60 in different display modes, and the notification unit 60 displays the call content data in different display modes (for example, , Full-text data of the call content and specific data) are output to the destination (for example, the engineer terminal 7A).

  The technician terminal 7 is, for example, a terminal such as a PDA (Personal Digital Assistant) or a notebook computer. The technician terminal 7 is possessed by, for example, a technician who is dispatched to an elevator in order to deal with an elevator trouble when receiving a request for dispatch. The technician terminal 7 outputs the call content data output from the notification unit 60 in different display modes (in the power receiving system 1 of the present embodiment, the call content full text data output from the notification unit 60 in different display modes). It has a display unit 70 for displaying. The technician who owns the technician terminal 7 can confirm the information displayed on the display unit 70, for example, to know the information necessary for responding to an inquiry or request from the user. In the power receiving system 1 of the present embodiment, the display unit 70 can also display specific data output from the notification unit 60 in different display modes.

  Note that the salesperson terminal is a terminal such as a PDA, a notebook computer, or the like, like the engineer's terminal 7, and is carried by a salesperson who responds to requests or inquiries such as sales. Like the technician terminal 7, the sales employee terminal has a display unit that displays the call content data that is output from the notification unit 60 and has a different display mode. Therefore, the sales employee who has the sales employee terminal can use this display unit. By confirming the display contents of, it is possible to grasp the information necessary for responding to inquiries and requests from users.

  According to the power receiving system 1 described above, in the call content data to be transmitted (for example, the call content full-text data), the display mode of the information (specific keyword) regarding the elevator for which a request or inquiry has been made is different, so A technician who owns the technician terminal 7A can easily recognize the specific keyword. Therefore, the information about the elevator for which the request or inquiry is made is properly transmitted to the engineer or the like who has the engineer terminal 7A. As a result, the technician or the like can be alerted to important information (specific keyword) regarding the elevator for which a request or inquiry has been made.

  In the power receiving system 1 according to the above-described embodiment, the operator (for example, an observer) can guide the caller to speak a shortage of a specific keyword based on the display on the display unit 21. Information necessary for a technician who owns the terminal 7A) can be more appropriately transmitted.

  According to the power receiving system 1 of the present embodiment, the display of the specific keyword is performed for both the full-text data of the call content in which the entire call voice is written and the specific data that is one sentence data including the specific keyword of the call content data. Since the information is transmitted to the technician terminal 7A or the like in different modes, it is easy to recognize the specific keyword regardless of whether the technician confirms the call content data or the specific data. Therefore, the information (specific keyword) regarding the lifting device for which a request or inquiry has been made is properly transmitted to the technician or the like. Further, a technician or the like can select the call content data and the specific data as necessary and confirm the content. For example, a technician or the like can confirm the specific data when he/she wants to confirm the request or inquiry quickly, and can confirm the full-text data of the call if he/she also wants to confirm the history of the request or inquiry.

  Further, in the power receiving system 1 of the present embodiment, the first storage unit 50 stores the transmission history information by the notification unit 60, so that, for example, a technician, a salesperson, an operator, or the like is included in the transmission history information. By acquiring the content of the call content data (for example, the call content full-text data) transmitted by the unit 60, the information regarding the request or inquiry can be confirmed later.

  Furthermore, in the power receiving system 1 of the present embodiment, by transmitting this data to a destination (for example, a technician terminal or a salesperson terminal) that matches the content of the call content data to be transmitted, the content of the request or inquiry (for example, A person in charge (for example, a technician who is in charge of maintenance or a salesperson who is in charge of sales) more suitable for a request for maintenance or a request for sales can respond to the request.

  It should be noted that the power receiving system 1 of the present invention is not limited to the above-described embodiment, and it goes without saying that various changes can be made without departing from the scope of the present invention. For example, the configuration of another embodiment can be added to the configuration of one embodiment, and a part of the configuration of one embodiment can be replaced with the configuration of another embodiment. Furthermore, some of the configurations of certain embodiments may be deleted.

  For example, when the notification information creation unit 61 finishes comparing all the words included in the call content data with the specific keyword stored in the second storage unit 51, the call content data with different display modes is displayed. However, the call content data in which the display mode is changed may be output to the notification unit 60 at any time (in real time) every time one sentence or a plurality of sentences are compared, or a fixed amount may be output. You may output the call content data which changed the display mode to the notification part 60 for every period. In this case, the notification unit 60 extracts the transmission destination from the first storage unit 50 when the call content data output from the notification information creation unit 61 includes the first keyword (for example, elevator machine number), The call content data can be transmitted to the technician terminal 7A or the salesperson terminal. As a result, the technician who owns the technician terminal 7A and the salesperson who owns the salesperson terminal can quickly confirm the content of the request or inquiry.

  The display unit 21 of the power receiving terminal 2 displayed the extraction history of the specific keyword, but among the specific keywords preset in the second storage unit 51, the specific information extracted by the notification information creating unit 61 is displayed. If there is a specific keyword other than the keyword, this specific keyword may be displayed.

  In addition, the display unit 21 of the power receiving terminal 2 displays, for example, a specific keyword regarding “confinement” that needs to be promptly grasped by a technician from the viewpoint of urgent dispatching, as a specific keyword to be preferentially extracted. Good. Specifically, an operator (for example, an observer) has a specific keyword other than the specific keyword extracted by the notification information creating unit 61 among a plurality of specific keywords preset in the second storage unit 51. In this case, the conversation may be guided to the user through the call unit 20 so that the technician can quickly recognize a specific keyword of the specific keywords. As a result, a specific keyword that needs to be grasped quickly can be promptly extracted and transmitted to the technician terminal 7A of the transmission destination, so that the information particularly required for the technician can be promptly and appropriately transmitted.

  Incidentally, instead of an operator (for example, an observer), a person in charge such as a technician or a salesperson may judge a specific keyword that he or she needs to grasp promptly. In this case, the person in charge may output a request signal to the power receiving terminal 2 to cause the display unit 21 of the power receiving terminal 2 to display the specific keyword that needs to be grasped quickly.

  The power receiving system 1 may include, as one of the two stations, an automatic voice response device 12 that performs voice guidance to the customer terminal 3, as shown in FIG. When an incoming call is received from the customer terminal 3, the automatic voice response device 12 transmits, for example, a first keyword (information regarding the location of the elevator), a second keyword regarding the user, and a second keyword regarding the failure occurrence site. Prompt users with voice guidance. Even in this case, the user can be guided to speak a specific keyword by the automatic voice response. Therefore, it is not necessary to allocate personnel to one station.

  Although the voice recognition unit 40 creates the call content full-text data in which the whole call voice is written, it may create the call content data in which at least a part of the call voice is written. Even in this case, the notification unit 60 outputs the call content data in which the display mode of the specific keyword is changed to the destination, so that the information necessary for the person in charge (for example, the engineer or the salesperson) is appropriate. Can tell

  The first storage unit 50 stores information of each destination (information of a person in charge of the elevator (for example, name of person in charge and mail address of person in charge)), information about each elevator (for example, elevator machine number), and classification. However, the information may be stored in association with at least one of information (for example, elevator machine number) and division regarding each elevator. Even in such a case, the notification unit 60 can extract the destination according to each elevator or the content of the request or inquiry.

  The notification information creation unit 61 makes the display mode of the specific keyword different for both the call content full-text data in which the entire call voice is written, and the specific data that is one sentence including the specific keyword in the call content data. However, the display mode of the specific keyword may be different only for the specific data. In this case, the notification unit 60 outputs the specific data in which the display mode of the specific keyword is different to the technician terminal 7A or the salesperson terminal, so that the information regarding the request or inquiry of the elevator can be appropriately transmitted. In this case, the first storage unit 50 stores the call content full-text data that was not output to the technician terminal 7A or the salesperson terminal, so that the technician, the salesperson, the operator, etc. can call the call content full-text data later. You can check the contents of.

  Further, although the notification information creation unit 61 has extracted at least one sentence including the specific keyword as the specific data, the specific keyword that is more important to the destination among the specific keywords (for example, the first keyword, and At least one sentence including the second keyword regarding maintenance) may be extracted as the specific data.

  Furthermore, the notification information creation unit 61 compares the word extracted from the call content data with the specific keyword stored in the second storage unit 51, and if there is a matching specific keyword, includes the specific keyword. Although the specific data, which is the data of one sentence, is extracted, the data of a plurality of sentences before and after including one sentence including this specific keyword may be extracted as the specific data. Specifically, in each call, when the word extracted from the call content data and the specific keyword stored in the second storage unit 51 first match with each other, the notification information creating unit 61 sets the specific keyword to the specific keyword. It is also possible that the beginning of one sentence including the sentence to the one sentence at which the call ends is output as specific data and output to the notification unit 60, and the notification unit 60 outputs the specific data to the technician terminal 7A or the salesperson terminal. In this case, the technician and the salesperson can grasp all the call contents after the topic regarding the request or the inquiry started.

  The second storage unit 51 memorized the second keyword “with confinement” as the second keyword indicating the confinement in the car, but in addition to this, “cannot be released” and “contained” Etc., may include a plurality of second keywords that indicate confinement within the car. In addition, the second storage unit 51 may also include a plurality of second keywords having the same meaning with respect to other second keywords (second keywords regarding a failure occurrence site, car movement, etc.). In this case, even if the user who possesses the customer terminal 3 explains the situation (trouble, etc.) of the elevator with various words, this information is transmitted to the destination (for example, the engineer terminal 7A).

  The 1st memory|storage part 50 may memorize|store the information regarding the location of the elevator (for example, the address and map of the location of the elevator) in association with the information regarding each elevator (for example, the elevator machine number). In this case, the notification unit 60 also transmits information about the location of the elevator (for example, the address of the location of the elevator when transmitting the call content data in which the display mode of the specific keyword is changed to the technician terminal 7A or the salesperson terminal). And a map) may be transmitted. As a result, the technician or the like can accurately grasp the location of the elevator for which a request or inquiry has been made, and can promptly be dispatched to the site (this elevator) as needed.

  The power receiving system 1 of the above embodiment includes a voice recognition server 4 having a voice recognition unit 40, a data server 5 having a first storage unit 50, and a processing server 6 having a notification unit 60 and a notification information creation unit 61. However, for example, one server having the voice recognition unit 40, the first storage unit 50, the notification unit 60, and the notification information creation unit 61 may be provided, or the voice recognition unit 40 and the first storage unit 50. The server having a part of the notification unit 60 and the notification information creating unit 61 and the server having the rest may be provided. Further, the notification unit 60 and the notification information creation unit 61 may be provided in different servers.

  Further, although the power receiving system 1 of the above-described embodiment is targeted for the elevator, it may be targeted for the escalator.

  DESCRIPTION OF SYMBOLS 1... Power receiving system, 2... Power receiving terminal, 20... Communication part, 21... Display part, 12... Voice automatic response device, 3... Customer terminal, 4... Voice recognition server, 40... Voice recognition part, 5... Data server, 50... First storage unit, 51... Second storage unit, 6... Processing server, 60... Notification unit, 61... Notification information creation unit, 7, 7A, 7B... Technician terminal (technician mobile terminal), 8... Call distributor , R1...Communication system

Claims (5)

A voice recognition unit that is connected to a public line and creates call content data in which call voice between a station for an operator and a station for a user who contacts the operator is documented,
A notification information creating unit that makes the display mode of the specific keyword extracted from the call content data different from the display mode of other characters,
A storage unit that stores a plurality of destination information,
A notification unit that extracts information of the destination from the storage unit based on the call content data, and transmits the call content data in which the display mode of the specific keyword is different, based on the extracted information of the destination. ,,
A plurality of the specific keywords are set in advance,
The notification information creation unit extracts a specific keyword,
The operator station includes a display unit,
The display unit, during communication with the other station,
A specific keyword that can be extracted in the notification information creation unit,
Of the specific keywords that can be extracted, a specific keyword extracted by the notification information creating unit,
A power receiving system, wherein a specific keyword that has not been extracted by the notification information creating unit among the specific keywords that can be extracted is displayed so that it can be grasped . The power receiving system according to claim 1, wherein the station for the operator of the two stations includes a communication device for the operator. The power receiving system according to claim 1, wherein the operator station of the two stations includes an automatic voice response device. The voice recognition unit creates, as the call content data, call content full-text data in which the entire call voice is written.
The notification information creation unit changes the display mode of the specific keyword with respect to the call content full-text data,
The notification unit transmits the call contents full text data having different display modes of the particular keyword receiving system according to any one of claims 1-3. The notification information creation unit extracts specific data that is at least one sentence data including a specific keyword from the call content data, and changes the display mode of the specific keyword with respect to the specific data,
The notification unit transmits the specific data having different at least the specific keyword display mode, the power receiving system according to any one of claims 1-4.

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