JP6692538B1 - Display control program, operation support program, and operation support system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a display control program and an operation support device capable of reducing a communication load with an operation support device and a processing load of the operation support device when a determination regarding the display is made prior to the display of guide information by a user device. provide. A user device receives determination information including a determination condition from an operation support device when a web browser accesses a web page, and determines whether a determination condition specified by the determination information is satisfied. Then, control is performed to display guidance information for guiding an input operation via the screen on the screen of the web page that is determined to satisfy the determination condition. [Selection diagram] Fig. 5

Description

The present invention relates to a display control program , an operation support program, and an operation support system .

  2. Description of the Related Art Conventionally, there is known a technique of supporting a user's operation by displaying guidance information on a display screen of a user device.

  In Patent Document 1, an operation state of a user is analyzed using screen information currently displayed on the information processing apparatus and status information related to an operation state of the information processing apparatus, and an operation instruction of the information processing apparatus according to the operation state. An operation support system for outputting is disclosed.

Japanese Patent No. 6133460

  By the way, when the above-mentioned operation is supported by the client server system including the user device and the operation support device, prior to the display of the guidance information by each user device, the operation support device centrally determines the display. Possible system configuration. However, in this system configuration, the user device must exchange information with the operation support device each time the above determination is performed, and the communication load with the operation support device and the processing load of the operation support device. Is increased. Particularly, in a user device having a web browser function, the above-mentioned problems are more prominent because the screens of web pages have various forms.

  An object of the present invention is to provide a display control program and an operation capable of reducing the communication load with the operation support device and the processing load of the operation support device when making a determination regarding the display prior to the display of the guidance information by the user device. It is to provide a support device.

  The display control program according to the first aspect of the present invention receives determination information including a determination condition from the operation support device when a web browser accesses a web page by a computer configured to communicate with the operation support device. Receiving means, determining means for determining whether or not the determination condition specified by the determination information received by the receiving means is satisfied, and a screen of a web page determined to satisfy the determination condition by the determining means In addition, the display control means performs control to display guide information for guiding the input operation via the screen.

  The computer may further function as a transmission unit that transmits user information regarding a user who uses the Web browser to the operation support device when the Web browser accesses a Web page, and the reception unit may perform the transmission. The determination information corresponding to the user identified by the user information transmitted by the means may be received from the operation support device.

  In addition, the operation support device is configured to be capable of storing the determination information and the guidance information in association with each other, and when the transmission unit determines that the determination condition is satisfied, the transmission information is stored in the determination information including the determination condition. A request signal requesting the corresponding guidance information may be transmitted, and the receiving unit may receive the requested guidance information from the operation support device.

  Further, the operation support device is configured to be able to store each of the determination information and the guide information in association with common ID information, and the receiving unit stores the ID information together with the determination information in the operation support device. From the above, the transmission unit may transmit the request signal including the ID information to the operation support device.

  Further, the determination information may be information including a plurality of types of determination conditions.

  Further, the determination condition is a condition including a plurality of individual conditions, and the determination means may determine whether or not the determination condition is satisfied according to the number of the satisfied individual conditions.

  Further, the guidance information is information for sequentially guiding a plurality of input operations, and the display control means, even if the control for sequentially displaying the guidance information is started when the user's instruction operation is accepted. Good.

  The operation support device according to the second aspect of the present invention is specified by a receiving unit that receives determination information including a determination condition triggered by a web browser accessing a web page, and the determination information received by the receiving unit. Determination means for determining whether or not the determination condition is satisfied, and guidance information for guiding an input operation via the screen on the screen of the web page determined to satisfy the determination condition by the determination means. And a display control means for performing control to display the device, the storage device storing the determination information and the guidance information in association with each other, and a request from the user device. According to, the transmission means for transmitting the determination information stored in the storage means to the user device.

  According to the present invention, the communication load with the operation support device and the processing load of the operation support device are reduced when the determination regarding the display is performed prior to the display of the guidance information by the user device.

It is the whole operation support system lineblock diagram in one embodiment of the present invention. It is a figure which shows an example of the hardware constitutions of a user apparatus and an operation support apparatus in FIG. It is a figure which shows an example of the functional block of a user apparatus. It is a figure which shows an example of the functional block of an operation assistance device. It is a flow chart which illustrates the flow of processing between a user device and an operation supporting device. It is a figure which shows an example of the data structure which the determination table of FIG. 4 has. It is a figure which shows an example of the data structure which the guidance table of FIG. 4 has. 6 is a detailed flowchart illustrating the flow of processing regarding step SP28 in FIG. 5. It is a figure which shows an example of the input screen displayed by the display means of FIG. FIG. 10 is a first transition diagram of the input screen shown in FIG. 9. FIG. 10 is a second transition diagram of the input screen shown in FIG. 9. FIG. 10 is a third transition diagram of the input screen shown in FIG. 9.

  The operation support system according to the present invention will be described with reference to the accompanying drawings, citing preferred embodiments in relation to a display control program and an operation support device. To facilitate understanding of the description, the same components and steps in the drawings are denoted by the same reference numerals as much as possible, and redundant description may be omitted.

[Configuration of Operation Support System 10]
<Overall structure>
FIG. 1 is an overall configuration diagram of an operation support system 10 according to an embodiment of the present invention. The operation support system 10 is a system that provides a service (hereinafter, referred to as “support service”) that supports a user's input operation using the user device 12. The operation support system 10 is specifically configured to include one or a plurality of user devices 12, an operation support device 14, and a business server 16. Each user device 12 can communicate with the operation support device 14 through the network NT. It should be noted that each user device 12 may be capable of mutually communicating with the business server 16 or may not communicate with the business server 16. Further, in the example of FIG. 1, the operation support system 10 is configured to include the business server 16, but it may be configured not to include the business server 16 instead.

  The user device 12 is a work terminal for a user to perform an input operation, and is composed of, for example, a personal computer, a tablet, a smartphone, a wearable device, or the like. The operation support device 14 is a server computer that provides the user device 12 with various kinds of information necessary for supporting input operations. The business server 16 is a server constructed to manage business information generated through business. Each user device 12 is configured to be able to exchange various data with the business server 16 by using so-called Web technology.

<Hardware configuration>
FIG. 2 is a diagram showing an example of a hardware configuration of the user device 12 and the operation support device 14 in FIG. The user device 12 includes a communication I / F 21, an input device 22, an output device 23, a processor 24, a memory 25, and a storage device 26. On the other hand, the operation support device 14 includes a communication I / F 51, a processor 54, a memory 55, and a storage device 56.

  The communication I / Fs 21 and 51 are interfaces that send and receive electrical signals to and from external devices. Accordingly, the user device 12 can transmit the user information 44 (FIG. 3) to the operation support device 14 and can receive the determination information 46 and the guidance information 48 (FIG. 3) from the operation support device 14.

  The input device 22 is a device including a mouse, a keyboard, a touch sensor, and a microphone. The output device 23 includes a device including a display and a speaker. The user device 12 builds a graphical user interface (GUI) by combining the input function of the input device 22 and the display function of the output device 23.

  The processors 24 and 54 may be general-purpose processors including a CPU (Central Processing Unit) or dedicated processors including a GPU (Micro-Processing Unit) or FPGA (Field Programmable Gate Array). The memories 25 and 55 are non-transitory storage media, and store programs and data necessary for the processors 24 and 54 to control each component. The storage devices 26 and 56 are non-transitory storage media including, for example, a hard disk drive (HDD: Hard Disk Drive) and a solid state drive (SSD: Solid State Drive).

<Function block>
FIG. 3 is a diagram illustrating an example of functional blocks of the user device 12. By executing the display control program, the user device 12 functions as the transmission unit 30, the reception unit 32, the browsing unit 34, the determination unit 36, the display control unit 38, the display unit 40, and the storage unit 42. The transmitting means 30 and the receiving means 32 are means implemented by the communication I / F 21 and the processor 24 of FIG. 2, respectively. The browsing means 34, the determination means 36, and the display control means 38 are each realized by the processor 24 of FIG. The display unit 40 is a unit realized by the output device 23 of FIG. The storage unit 42 is a unit realized by the storage device 26 of FIG.

  The transmission unit 30 transmits the user information 44 regarding the user to the operation support device 14 when the browsing unit 34 having a web browser function accesses a web page. Further, when the determining unit 36 determines that the determination condition is satisfied, the transmitting unit 30 transmits a request signal requesting the guide information 48 corresponding to the determination information 46 including the determination condition. This request signal may include ID information common to both the determination information 46 and the guidance information 48. Further, the transmission unit 30 transmits various information input via the screen of the web page to the business server 16.

  The receiving unit 32 receives the determination information 46 including the determination condition from the operation support device 14 when the browsing unit 34 accesses the web page. Further, the receiving unit 32 receives the determination information 46 corresponding to the user information 44 transmitted by the transmitting unit 30, from the operation support device 14.

  The determination unit 36 determines whether or not at least one type of determination condition specified by the determination information 46 received by the reception unit 32 is satisfied. Further, the determination means 36 determines whether or not the determination condition composed of a plurality of individual conditions satisfies the determination condition according to the number of satisfied individual conditions.

  The display control unit 38 controls the display unit 40 to display, on the screen of the web page determined to satisfy the determination condition, guidance information 48 for guiding the input operation via the screen. Further, the display control unit 38 starts the control of sequentially displaying the guidance information 48 when the user's instruction operation is received regarding the guidance information 48 for sequentially guiding a plurality of input operations.

  The storage unit 42 stores preset user information 44. The storage unit 42 also temporarily or long-term stores the determination information 46 transmitted from the operation support device 14. The storage unit 42 also temporarily or long-term stores the guide information 48 transmitted from the operation support device 14. The determination information 46 and the guidance information 48 may be stored in association with the above-mentioned ID information.

  FIG. 4 is a diagram showing an example of functional blocks of the operation support device 14. The operation support device 14 functions as the transmission unit 60, the reception unit 62, the information processing unit 64, and the storage unit 66 by executing the operation support program. The transmitting means 60 and the receiving means 62 are means realized by the communication I / F 51 and the processor 54 of FIG. 2, respectively. The information processing unit 64 is a unit realized by the processor 54 of FIG. The storage unit 66 is a unit implemented by the storage device 56 of FIG.

  When the user information 44 is received from the user device 12, the sending unit 60 sends the determination information 46 corresponding to the user information 44 to the user device 12. Further, when the transmitting unit 60 receives the ID information from the user device 12, the transmitting unit 60 transmits the guide information 48 corresponding to the ID information to the user device 12.

  The receiving unit 62 receives the user information 44 from the user device 12 when the browsing unit 34 of the user device 12 accesses the web page. Further, the receiving unit 62 receives a request signal requesting the guide information 48 corresponding to the determination information 46 including the satisfied determination condition from the user device 12.

  The information processing unit 64 registers the new support service by performing the update process of additionally writing the determination table 68 and the guidance table 70 stored in the storage unit 66. Further, the information processing unit 64 acquires the ID information and the determination information 46 corresponding to the user information 44 by reading and referring to the determination table 68 stored in the storage unit 66. Further, the information processing means 64 acquires the guidance information 48 corresponding to the ID information by reading and referring to the guidance table 70 stored in the storage means 66.

  The storage unit 66 stores a determination table 68 including the determination information 46 and a guide table 70 including the guide information 48. In addition, the storage unit 66 stores each of the determination information 46 and the guidance information 48 in association with the ID information common to both information.

[Operation of Operation Support System 10]
The operation support system 10 according to the embodiment of the present invention is configured as described above. Next, the operation of the operation support system 10 will be described mainly with reference to the flowchart of FIG. The steps SP10, SP18, and SP26 of this flowchart are executed by the operation support device 14, while the remaining steps are executed by the user device 12.

<Overall flow>
In step SP10 of FIG. 5, the operation support device 14 registers the content of the support service in response to the worker's request. Prior to registration, the worker performs the setting operation of the support service via the setting screen (not shown) displayed on the work terminal including the user device 12. The work terminal transmits the setting data input through this setting operation to the operation support device 14.

  Then, the reception unit 62 of the operation support device 14 receives and acquires various information necessary for registration of the support service from the work terminal. Then, the information processing unit 64 registers the new support service by performing an update process of additionally writing the determination table 68 and the guidance table 70 stored in the storage unit 66.

  FIG. 6 is a diagram showing an example of the data structure of the determination table 68 of FIG. This determination table 68 is [1] "user information" that is information about the user, [2] "service ID" that is identification information of the support service, and [3] "determination that is used for determination regarding the support service provision. It is data in a table format showing a correspondence relation with "condition".

  The user information includes not only user identification information (for example, name, employee number, etc.), but also information indicating user attributes (for example, organization, department, team, project, job title, gender, age, experience, skill, etc.). ) May be included. In the example of FIG. 6, the user information corresponds to information that combines the organization ID and the organization name.

  The determination condition associated with one piece of user information 44 may be one type or two or more types. Further, the determination condition may be a single condition or a set of a plurality of individual conditions. These conditions may relate to information included in the web data or information not included in the web data. Here, "web data" is data for describing a web page, and for example, a markup language including HTML (Hyper Text Markup Language) and XML (eXtensible Markup Language) is used.

  Examples of information included in the web data include the name / version of the web application, the type of web browser, and the operation state of the user control. As examples of information not included in the web data, the above user information, network information of the user device 12, current time information (year, month, day, hour, minute, second, day of the week, week, time, etc.), web page browsing history, etc. Is mentioned.

  FIG. 7 is a diagram showing an example of the data structure of the guidance table 70 of FIG. The guide table 70 is data in a table format showing a correspondence relationship between the “service ID”, which is the identification information of the support service, and the “guide information” used when the support service is provided. Here, in the guidance information 48, [1] "NO" indicating the order of performing the guidance, [2] "User control" that is the target of the guidance, [3] "Content" of the guidance display, and [4] ] "End condition" for ending the guidance is included. In FIG. 7, each service ID may be associated with a plurality of titles of guidance information, or each title may be associated with a plurality of guidance information.

  In this way, the user who has the usage authority can enjoy the pre-registered support service by using his / her own user device 12. For example, assume that the user activates a web browser installed in the user device 12 to execute a web application when performing a task.

  In step SP12 of FIG. 5, the browsing means 34 of the user device 12 confirms whether or not the web page to be browsed has moved. When there is no movement from the current web page (step SP12: NO), the process proceeds to step SP22 described later. On the other hand, when there is a movement from the current web page (step SP12: YES), the process proceeds to the next step SP14. In addition, in this step SP12, it is confirmed whether or not the web page is moved, but instead of this, it is also confirmed whether or not the screen of the web page and a part of the screen are moved or transitioned. Good.

  In step SP14, the browsing means 34 confirms whether or not the determination information 46 corresponding to the moved web page is cached in the storage means 42. When the corresponding determination information 46 is already cached (step SP14: YES), the process proceeds to step SP22 described later. On the other hand, if the corresponding determination information 46 is not cached yet (step SP14: NO), the process proceeds to the next step SP16.

  In step SP16, the transmission unit 30 transmits the data including the user information 44 to the operation support device 14. The user information 44 is, for example, an organization ID given to a support service usage group. The transmitting unit 30 may extract the relevant information of the web page from the page data describing the current web page and transmit the relevant information together with the user information 44. Then, the receiving unit 62 of the operation support device 14 receives the data transmitted from the user device 12.

  In step SP18, the operation support device 14 acquires the determination information 46 corresponding to the user, and then transmits the determination information 46 to the user device 12. Specifically, the information processing means 64 acquires the data set (service ID and determination information 46) corresponding to the user information 44 by reading and referring to the determination table 68 stored in the storage means 66. After that, the transmission unit 60 transmits the data including the service ID and the determination information 46 to the user device 12. By the way, as shown in FIG. 6, there may be a plurality of data sets corresponding to the same user. In this case, the operation support device 14 may collectively transmit all the relevant data sets to the user device 12, or may transmit only some of the data sets.

  In step SP20, the user device 12 receives and caches the data set transmitted in step SP18. In this case, the determination information 46 is temporarily stored in the storage unit 42 while being associated with the service ID. In this way, the user device 12 receives the determination information 46 corresponding to the web page, triggered by the browsing means 34 accessing the web page.

  In step SP22, the determination means 36 of the user device 12 reads out all the determination information 46 stored in the storage means 42, and then performs determination processing according to at least one type of determination condition specified by the determination information 46. When one type of determination condition includes a plurality of (M) individual conditions, the determination unit 36 may determine whether or not the determination condition is satisfied according to the number of established individual conditions (m). Specifically, the satisfaction condition may be set to m = M (satisfying all) or m> M / 2 (majority).

  As specific examples of individual conditions, [1] match the morphological features (arrangement, character string, etc.) on the screen, [2] detect a specific operation state (button click, etc.), [3] activate There are specific types of web browsers therein, [4] The number of browsing times by the user is below a threshold, and the like. By combining the multifaceted and complex individual determinations in this manner, it is not necessary to perform determination using the identifier (URL; Uniform Resource Locator) of the web page.

  When it is determined that there is no satisfying determination condition (step SP22: NO), the user device 12 directly ends the process of the flowchart shown in FIG. On the other hand, when it is determined that there is a determination condition that satisfies the condition (step SP22: YES), the process proceeds to the next step SP24.

  In step SP24, the transmission unit 30 transmits a request signal including the service ID corresponding to the determination condition established in step SP22 to the operation support device 14. After that, the reception unit 62 of the operation support device 14 receives the request signal transmitted from the user device 12.

  In step SP26, the operation support device 14 acquires the guide information 48 suitable for the request made in step SP24, and transmits this guide information 48 to the user device 12. Specifically, the information processing means 64 acquires the guidance information 48 corresponding to the service ID by reading and referring to the guidance table 70 stored in the storage means 66. After that, the transmission unit 60 transmits the data including the guide information 48 to the user device 12.

  In step SP28, the display control means 38 performs control to receive the guide information 48 transmitted in step SP26 and display it on the screen of the web page. As a result, a guidance display for guiding the input operation via the screen is displayed.

  In this way, the operation of the operation support system 10 ends. The user device 12 repeatedly executes steps SP12 to SP28 shown in the flowchart of FIG. 5 to provide the support service in a timely manner.

<Example of guidance display>
Next, a specific example of the guidance display executed in step SP28 of FIG. 5 will be described in detail with reference to the flowchart of FIG. Each step of the flowchart of FIG. 8 is executed by the user device 12. Hereinafter, it is assumed that the user device 12 accesses the corresponding web page and displays the input screen 80 of the web page.

  FIG. 9 is a diagram showing an example of the input screen 80 displayed by the display means 40 of FIG. The input screen 80 is configured so that various kinds of information regarding a new customer can be input, for example. Specifically, on the input screen 80, nine user controls 81 to 89 for inputting supplier information, two user controls 91 and 92 for inputting address information, and two buttons. 94 and 96 are provided.

  In step SP30 of FIG. 8, the display control unit 38 confirms whether or not the condition for starting the operation support service (hereinafter, support start condition) is satisfied. In the case of starting manually, the support start condition may be acceptance of a user's instruction operation (for example, operation of selecting or starting support service). In the case of automatic start, the support start condition may be that a predetermined time has elapsed from the reference time point, or the execution itself of step SP30 may be omitted.

  When the support start condition is not satisfied yet (step SP30: NO), the process remains in step SP30 until the condition is satisfied. On the other hand, when the support start condition is satisfied (step SP30: YES), the process proceeds to the next step SP32. If the support start condition is not satisfied yet (step SP30: NO), the process may return to step SP22.

  In step SP32, the display control means 38 starts the loop control regarding the loop variable (i). The loop variable i is incremented by 1 from the start value i = 1 to the end value i = N. In addition, N corresponds to the sequence number of the guidance display.

  In step SP34, the display control means 38 performs display control on the input screen 80 to display the i-th guide information 48 via the screen. Specifically, the display control unit 38 reads out the determination information 46 (i-th) stored in the storage unit 42, and controls the display of the display unit 40 so that a desired object on the input screen 80 is placed in an overlapping manner. I do. As a result, the i-th guidance display is made.

  In step SP36, the display control unit 38 confirms whether or not the condition for ending the i-th guidance display (hereinafter, the ending condition) is satisfied. This termination condition may be that the input operation via the corresponding user control is completed, or that the user's instruction operation (for example, click operation of a specific button) is accepted. When the end condition is not satisfied yet (step SP36: NO), the process remains in step SP36 until the condition is satisfied. On the other hand, when the end condition is satisfied (step SP36: YES), the loop variable is counted up and the loop control is continued.

  10 to 12 are transition diagrams of the input screen 80 shown in FIG. For example, when the specific support start condition is satisfied, the input screen 80 of FIG. 9 is changed to the input screen 80a of FIG.

  As shown in FIG. 10, the input screen 80a after the transition is displayed in a manner of hiding all the areas except the user control 81 for inputting the supplier name. At a position near the user control 81, a guidance field 100 for newly guiding the operation on the user control 81 is newly displayed. In this guidance field 100, a message 102 saying "Please enter the company name of the customer. For example, enter" ○ Co., Ltd. "" and the message "Next" Buttons 104, which are described, are provided.

  While confirming the content of the message 102, the user performs an input operation of the customer through the user control 81 and then clicks the [Next] button 104. As a result, the ending condition for the guidance display is satisfied, and thus the input screen 80a in FIG. 10 is changed to the input screen 80b in FIG.

  As shown in FIG. 11, the input screen 80b after the transition is displayed in such a manner that all the areas except the user control 85 for inputting the settlement period are hidden. At a position near the user control 85, a guidance field 106 for newly guiding the operation on the user control 85 is newly displayed. In this guidance field 106, there is a message 108 saying "Please enter the closing period in half-width numbers." Month "is not required." And a button 110 saying "Next". Has been.

  While confirming the content of the message 108, the user performs an input operation of the settlement period through the user control 85, and then clicks the [Next] button 110. As a result, the ending condition regarding the guidance display is satisfied, and thus the input screen 80b of FIG. 11 is changed to the input screen 80c of FIG.

  As shown in FIG. 12, the input screen 80c after the transition is displayed in such a manner as to hide all the areas except the [Save] button 96 for saving various types of input information. At a position near the button 96, a guidance field 112 for guiding the operation of the button 96 is newly displayed. In this guidance field 112, there is provided a message 114 in which "Please click."

  The user clicks the [Save] button 96 while confirming the content of the message 114. As a result, the ending condition for the guidance display is satisfied, and the process proceeds to the next step SP38.

  In step SP38 of FIG. 8, the display control means 38 ends the loop control regarding the loop variable i. As a result, the series of guide displays are completed and the input operation via the input screen 80 is completed.

  In step SP40, the user device 12 transmits the input information from the input screen 80 to the business server 16 via the transmitting unit 30. As a result, in the examples of FIGS. 9 to 12, various types of information regarding new customers are accumulated in the business server 16.

[Effects of the embodiment]
As described above, in the operation support program and the operation support method according to this embodiment, the user device 12, which is a computer, sets the determination information 46 including the determination condition to the operation support device when the web browser accesses the web page. 14 (step SP18), it is determined whether or not the determination condition specified by the received determination information 46 is satisfied (step SP22), and on the input screen 80 of the web page determined to satisfy the determination condition. The control for displaying the guide information 48 for guiding the input operation via the screen is performed (step SP28).

  Further, the user device 12 receives the determination information 46 including the determination condition from the operation support device 14 when the web browser accesses the web page, and the determination information 46 received by the reception device 32. On the input screen 80 of the determination unit 36 that determines whether or not the determination condition specified by is satisfied, and the input screen 80 of the web page that is determined by the determination unit 36 to satisfy the determination condition. The display control means 38 is provided for controlling the display of the guide information 48 for the display. On the other hand, the operation support device 14 stores the determination information 46 and the guidance information 48 in association with each other, and the storage device 66 stores the determination information 46 stored in the storage device 66 in response to a request from the user device 12. The transmission means 60 for transmitting to 12 is provided.

  In this way, the determination information 46 is received when the web browser accesses the web page, and it is determined whether or not the determination condition specified by the determination information 46 is satisfied. Therefore, the user device 12 plays a main role. A display determination is made. This reduces the communication load with the operation support device 14 and the processing load of the operation support device 14 when the determination regarding the display is performed prior to the display of the guidance information 48 by the user device 12. In particular, in the user device 12 having the browsing means 34, the screen conditions of the web page are various, and the determination conditions are complicated accordingly, so that the above-described load reducing effect is more prominent.

  Further, the user device 12 further includes a transmitting unit 30 that transmits user information 44 regarding the user who uses the Web browser to the operation support device 14 when the Web browser accesses the Web page, and the receiving unit 32 includes the transmitting unit. The determination information 46 corresponding to the user information 44 transmitted by 30 may be received from the operation support device 14. As a result, it is possible to make a determination using a determination condition that is more suitable for the user.

  Further, the operation support device 14 is configured to be able to store the determination information 46 and the guidance information 48 in association with each other, and the transmission means 30 of the user device 12 includes the determination condition when it is determined that the determination condition is satisfied. The receiving unit 32 may receive the requested guide information 48 from the operation support device 14 by transmitting a request signal requesting the guide information 48 corresponding to the determination information 46. Accordingly, the user device 12 does not have to store the determination information 46 that is unlikely to be used.

  Further, the operation support device 14 is configured to be able to store each of the determination information 46 and the guidance information 48 in association with the ID information (for example, service ID) common to both information, and the receiving unit 32 of the user device 12. May receive the service ID together with the determination information 46 from the operation support device 14, and the transmission unit 30 may transmit a request signal including the service ID to the operation support device 14. As a result, the determination information 46 can be exchanged through the service ID, and as a result, the amount of data communication when transmitting the request signal is reduced.

  The determination information 46 may be information including a plurality of types of determination conditions. As a result, it is possible to make a judgment with higher flexibility than in the case of using a single condition.

  The determination condition is a condition including a plurality of individual conditions, and the determination unit 36 may determine whether or not the determination condition is satisfied according to the number of the established individual conditions. As a result, a more complicated determination can be performed as compared with the case where a single condition is used.

  Further, the guidance information 48 is information for sequentially guiding a plurality of input operations, and the display control unit 38 starts the control of sequentially displaying the guidance information 48 when the user's instruction operation is accepted. Good. Accordingly, it is possible to perform timely display according to the pace of operation by the user.

[Modification]
It should be noted that the present invention is not limited to the above-described embodiments, and it goes without saying that the present invention can be freely modified without departing from the gist of the present invention. Alternatively, the respective configurations may be arbitrarily combined within a technically consistent range. Alternatively, the order of each operation of the operation support system 10 is not limited to the order of the flowcharts shown in FIGS. 5 and 8, and may be appropriately changed as necessary.

  In the above embodiment, the operation support device 14 is illustrated as a single computer, but instead of this, the operation support device 14 may be a computer group that constructs a distributed system. The operation support device 14 may be a cloud type server (so-called cloud server) or an on-premises type server.

  In the above embodiment, the input screen 80 of FIG. 9 is configured to be able to input information via the text box or the combo box, but the type of user control is not limited to this. Further, the data format of the input information may be voice, image, moving image, or a combination thereof in addition to characters.

  In the above-described embodiment, the operation support device 14 of FIG. 4 holds the determination table 68 and the guide table 70 as separate tables, but instead, holds them as a single table that is a combination of both. May be. Further, the data structure of the determination table 68 is not limited to the example of FIG. 6, and the data structure of the guide table 70 is not limited to the example of FIG. 7.

  In the above-described embodiment, the display control unit 38 controls the display of the guide information for guiding the input operation via the screen on the screen of the web page determined to satisfy the determination condition. The control different from this may be performed. For example, a control unit (not shown) may automatically execute a predetermined process associated with the determination condition when the determination condition is satisfied. Specifically, the predetermined process is [1] a process of automatically pressing a button provided on the screen of the corresponding web page, and [2] automatically inputting predetermined input information into a corresponding form. Processing, [3] processing for automatically sending a mail to a predetermined user, and the like.

10 operation support system, 12 user device, 14 operation support device, 16 business server, 30 transmission means, 32 reception means, 34 browse means, 36 determination means, 38 display control means, 42 storage means, 44 user information, 46 determination information , 48 guidance information, 80, 80a, 80b, 80c input screen, 100, 106, 112 guidance field, NT network

Claims (8)

A computer configured to communicate with the operation support device,
When the web browser accesses a web page, transmitting means for transmitting user information regarding a user who uses the web browser to the operation support device,
Receiving means for receiving, from the operation supporting device, determination information including determination conditions , which corresponds to the user information transmitted by the transmitting means,
Determination means for determining whether or not the determination condition specified by the determination information received by the receiving means is satisfied,
Display control means for performing control to display guidance information for guiding an input operation via the screen on the screen of the web page determined to satisfy the determination condition by the determination means;
Display control program to function as. The operation support device is configured to be capable of storing the determination information and the guidance information in association with each other,
When it is determined that the determination condition is satisfied, the transmitting unit transmits a request signal requesting the guide information corresponding to the determination information including the determination condition,
The receiving unit receives the requested guidance information from the operation support device,
The display control program according to claim 1 . The operation support device is configured to be able to store each of the determination information and the guidance information in association with ID information common to both information,
The receiving means receives the ID information together with the determination information from the operation support device,
The transmitting means transmits the request signal including the ID information to the operation support device,
The display control program according to claim 2 . The determination information is information including a plurality of types of determination conditions,
The display control program according to any one of claims 1-3. The determination condition is a condition consisting of a plurality of individual conditions,
The determination means determines whether or not the determination condition is satisfied according to the number of the individual conditions that are satisfied,
The display control program according to any one of claims 1-4. The guidance information is information for sequentially guiding a plurality of input operations,
The display control means, when accepting a user's instruction operation, starts control to sequentially display the guidance information,
The display control program according to any one of claims 1-5. User equipment
First transmitting means for transmitting user information regarding a user who uses the web browser when the web browser accesses a web page ,
First receiving means to receive the determination information including determine constant conditions,
Determination hand stage determines whether the determination condition is satisfied which is specified by the determination information received by said first receiving means,
Display control means for performing control to display guidance information for guiding an input operation via the screen on the screen of the web page determined to satisfy the determination condition by the determination means ;
Function as
Communicable configured operation support apparatus and the user equipment,
Storage means for storing the determination information and the guidance information in association with each other ,
Second receiving means for receiving the user information transmitted by the first transmitting means,
Second transmitting means for reading the determination information corresponding to the user information received by the second receiving means from the storage means and transmitting the determination information to the user device ;
Operation support program to function as . User equipment,
An operation support device configured to communicate with the user device;
Equipped with
The user equipment is
First transmitting means for transmitting user information regarding a user who uses the web browser when the web browser accesses the web page;
First receiving means for receiving determination information including a determination condition,
Determination means for determining whether or not the determination condition specified by the determination information received by the first receiving means is satisfied,
Display control means for performing control for displaying guidance information for guiding an input operation via the screen on the screen of the web page determined to satisfy the determination condition by the determination means;
Equipped with
The operation support device,
Storage means for storing the determination information and the guidance information in association with each other,
Second receiving means for receiving the user information transmitted by the first transmitting means,
Second transmitting means for reading the determination information corresponding to the user information received by the second receiving means from the storage means and transmitting the determination information to the user device;
Operation support system equipped with.

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