JP6671324B2 - Vehicle management device, vehicle management method, and computer program - Google Patents

Description

  The present invention relates to a vehicle management device, a vehicle management method, and a computer program, and more particularly to a vehicle management device, a vehicle management method, and a computer program for efficiently checking the status of a vehicle having a defect in a target area.

  It is necessary to take remedial measures as soon as possible for defective vehicles such as vehicles to be recalled. Therefore, the manufacturer of the vehicle having the defect may check the location and the current status of the vehicle having the defect (for example, see Patent Document 1). The current status corresponds to information (hereinafter, also referred to as status information) indicating a coping status of the vehicle having the defect with respect to the defect.

  According to the system described in Patent Literature 1 (in Patent Literature 1, described as “vehicle information distribution system”), when the completion of the renovation of the vehicle to be recalled is confirmed, the completion of the renovation of the vehicle to be recalled is indicated by the content of the renovation. Is to be sent along with information about This makes it possible to confirm the current status of the vehicle to be recalled together with the contents of the recall. On the other hand, for a vehicle whose current status is not-repaired (not-repaired), the owner of the vehicle is requested to receive a repair measure.

JP 2003-101552 A

  By the way, when confirming the current status of a vehicle having a defect, it is possible to confirm how many vehicles of which status exist in a target area (for example, an area controlled by an affiliated store of an automobile manufacturer). Is desirable. If the number of vehicles having a defect existing in the target area is confirmed in association with the current status, for example, the number of vehicles that have been repaired in the target area becomes clear. Specifically, it is possible to grasp the percentage of vehicles that have been repaired.

  Therefore, the present invention has been made in view of the above-mentioned problem, and an object of the present invention is to provide a vehicle management system for confirming the number of vehicles having a defect existing in a target area in association with a state of coping with the defect. It is an object to provide an apparatus, a vehicle management method, and a computer program for realizing these.

According to the vehicle management device of the present invention, (A) location information indicating a location where the vehicle exists, and the renovation of a vehicle to be repaired or repaired and having a defect that causes a recall. Or status information indicating a repair coping status, and a value calculated based on the location information and the status information regarding the vehicle to be repaired or repaired, among the information stored in the storage unit storing the repair information. A data acquisition unit that acquires data; and (B) a display unit that displays information corresponding to the value indicated by the data acquired by the data acquisition unit. (C) The data acquisition unit includes: as the value, of the renovation or repair subject to vehicle number of existing in the target area, it acquires the data to which the handling status indicates the ratio of the vehicle number is a specific situation, the data acquisition unit Acquiring, as the value, the data indicating the ratio of the number of vehicles in which the coping situation is a situation in which repair measures for the defect have been completed among the number of vehicles having the defect existing in the target area, The data acquisition unit further acquires the data indicating the ratio of the number of vehicles in which the coping situation is the specific situation, among the number of vehicles having the defect existing in the reference area different from the target area, The display unit, among the number of vehicles having the defect existing in the target area, information corresponding to the ratio of the number of vehicles in which the coping situation is the specific situation, and the information existing in the reference area. The problem is solved by displaying both information corresponding to the ratio of the number of vehicles in which the handling situation is the specific situation among the number of vehicles having defects .

  In the vehicle management device of the present invention configured as described above, the ratio of the number of vehicles whose repair or repair is in a specific situation is the percentage of the number of vehicles to be repaired or repaired in the target area. Display information according to. As a result, it is possible to grasp how many vehicles in the target area that are subject to the repair or repair are in a specific situation.

Above SL configurations, among vehicles having a defect existing in the target area, it is possible to grasp whether to what extent there is a renovation already vehicle.

Above SL configurations, among vehicles having a defect existing in the target area, together with the information handling status is according to the ratio of the vehicle is a specific situation, among the vehicles having a defect existing in the reference area, the handling status Display information according to the percentage of vehicles in a specific situation. As a result, it is possible to compare the ratio of the vehicle whose handling situation is a specific situation between the target area and the reference area.

Further, in the vehicle management device described above, the vehicle management device further includes an input information obtaining unit that obtains input information input to set the target area, wherein the input information obtaining unit includes a designated area center position and the specified area center. Acquiring the input information indicating a distance from a position, wherein the data acquisition unit is configured to perform the countermeasure among the number of vehicles having the defect existing in the target area determined by the designated area center position and the distance. It is more preferable to acquire the data indicating the ratio of the number of vehicles in the specific situation.
In the above configuration, in setting the target area, the center position of the target area and the distance from the center position are input. Accordingly, the user of the vehicle management apparatus can check the ratio of vehicles having a specific coping situation among vehicles having defects in the area set as a target area by setting the area as a target area. .

Further, in the above-mentioned vehicle management device, the vehicle management device further includes an input information obtaining unit that obtains input information that is input to set the target area, wherein the input information obtaining unit includes a plurality of jurisdictional areas that are predetermined. Acquiring the input information indicating the store selected from the stores, the data acquisition unit, the number of vehicles having the defect in the jurisdiction area of the selected store, the coping situation is The data indicating the ratio of the number of vehicles in the specific situation may be acquired.
In the above configuration, in setting the target area, information indicating a store selected from a plurality of stores whose jurisdiction area is predetermined is input. With this, the user of the vehicle management device can check the proportion of vehicles having a specific coping situation among the vehicles having defects in the area under the jurisdiction of the store selected by the user as the target area. It becomes possible.

In the above vehicle management device, the data acquisition unit may include, among the number of vehicles having the defect existing in the target area during a designated period, the number of vehicles in which the coping situation is the specific situation. It is more preferable to obtain the data indicating the ratio of
In the above configuration, among the vehicles having a defect existing in the target area during the designated period, information corresponding to the ratio of vehicles having a specific situation is displayed. This makes it possible to confirm, for each specified period, the proportion of vehicles having a specific coping situation among vehicles having defects existing in the target area.

Further, in the above vehicle management device, when the server computer functioning as the storage unit calculates the value and generates the data, the data acquisition unit transmits the value from the server computer through communication with the server computer. May be obtained.
According to the above configuration, among the vehicles having a defect existing in the target area, data indicating a ratio of vehicles having a specific coping situation is generated by the server computer and acquired from the server computer. Thus, the user of the vehicle management device uses the function of the server computer through communication with the server computer to check the proportion of vehicles having a specific situation to be dealt with among the vehicles having defects in the target area. It is possible to do.
In addition, according to the vehicle management device of the present invention, the problem is that the location information indicating the location of the vehicle and the repair or repair of a vehicle that is a target of repair or repair and has a defect that causes a recall. Among the information stored in the storage unit that stores the status information indicating the repair handling status and the number of repair parts in the store, the location information and the status information regarding the vehicle to be repaired or repaired. A data acquisition unit that acquires data indicating a value calculated based on the data acquisition unit, and a display unit that displays information corresponding to the value indicated by the data acquired by the data acquisition unit. The unit obtains, as the value, the data indicating the ratio of the number of vehicles having the specific coping situation to the number of vehicles subject to the repair or repair existing in the target area. Then, the data acquisition unit indicates, as the value, a ratio of the number of vehicles in which the coping status is a status in which the repair process has been completed for the defect, among the number of vehicles having the defect existing in the target area. Obtaining the data, the necessary number of the repair parts is calculated based on the number of vehicles in which the repair situation is the state where the repair has not been performed for the defect, the number of the repair parts in stock and the required number The data acquisition unit calculates the difference between the stock number of the repair parts in each store in the target area, the required number of the repair parts, and the data representing the difference between the two values. Will be resolved.

Further, according to the vehicle management method of the present invention, (A) location information indicating a location of a vehicle , a vehicle to be repaired or repaired and having a defect that causes a recall With respect to the situation information indicating the repair or repair handling status, the information stored in the storage unit that stores the information is calculated based on the location information and the situation information regarding the vehicle to be repaired or repaired. The computer acquires data indicating the value, (B) the computer displays information corresponding to the value indicated by the acquired data, and (C) the computer acquires the repair as the value in the target area. or of the subject to vehicle number of repairs to obtain the data to which the handling status indicates the ratio of the vehicle number is a specific situation, the computer, as the value, the pair Among the number of vehicles having the defect existing in the area, the countermeasure state obtains the data indicating a ratio of the number of vehicles in a state in which repair measures for the defect have been completed, and the computer determines that the target area is Among the number of vehicles having the defect existing in different reference areas, the coping situation further obtains the data indicating a ratio of the number of vehicles having the specific situation, and the computer further comprises: Among the number of vehicles having a defect, information corresponding to the ratio of the number of vehicles in which the coping status is the specific status, and the coping status among the number of vehicles having the defect existing in the reference area. Is displayed by displaying both information according to the ratio of the number of vehicles in the specific situation .
With the above method, the computer can be used to check the proportion of vehicles in the target area that are subject to repair or repair, out of the number of vehicles that are subject to repair or repair, in a specific situation. It becomes possible.

Further, according to the computer program of the present invention, there is provided a computer program executed by a computer, wherein (A) the computer is provided with (a1) location information indicating a location where the vehicle is located, and repair or repair. For a vehicle that is a target and has a defect that causes a recall, status information indicating the repair or repair handling status, and among the information stored in the storage unit that stores the repair or repair target, A data acquisition unit that acquires data indicating a value calculated based on the location information and the situation information regarding the vehicle, and (a2) information corresponding to the value indicated by the data acquired by the data acquisition unit. And (B) the data acquisition unit exists in the target area as the value. Serial renovation or of subject to vehicle number of repairs, the handling status obtains the data indicating the proportion of the vehicle number is a specific situation, the data acquisition unit, as the value, the target area Among the number of vehicles having the defect existing in the, the data indicating the ratio of the number of vehicles in which the coping status is a situation where the repair measures for the defect have been completed, the data acquisition unit, the data acquisition unit, Among the number of vehicles having the defect existing in different reference areas, further obtains the data indicating a ratio of the number of vehicles in which the coping situation is the specific situation, and the display unit includes: Among the number of vehicles having the defect existing in the information, the coping situation is information corresponding to the ratio of the number of vehicles in the specific situation, and the defect existing in the reference area is Of vehicle number which, to display both the information which the deal situation according to the ratio of the number of vehicles the a particular situation is solved by being executed by a computer.
With the above-mentioned computer program, by making the computer function as a vehicle management device, a vehicle whose repair or repair is in a specific situation among the number of vehicles to be repaired or repaired in the target area. Can be confirmed.

  According to the present invention, the proportion of vehicles in the target area that are in a specific situation among the vehicles to be repaired or repaired in the target area is displayed to the user. This allows the user to confirm how many vehicles in the target area, which are to be repaired or repaired, have a specific coping situation.

It is a figure showing the example of a screen which displayed the map showing the location of the management place where the recall object vehicle is managed. It is a figure showing the window which displayed the present status of the vehicle for a recall. It is a figure showing the table in which the total result of the information about the recall object vehicles which exist in an object area was published (the 1). It is a figure showing the table in which the total result of the information about the recall object vehicles which exist in an object area was published (the 2). It is a figure showing the table in which the totaling result of the information about the recall object vehicle which exists in the object area was shown (the 3). It is a figure showing composition of a defective vehicle management system. It is an explanatory view about a recall management table. It is explanatory drawing about the database for customer management. It is explanatory drawing about the incoming vehicle management database. It is a figure showing composition of a vehicles management device of the present invention from a functional side. It is a figure showing the flow of data acquisition processing. It is a figure showing the flow of defective vehicle management processing (the 1). It is a figure showing the flow of defective vehicle management processing (the 2).

  Hereinafter, one embodiment (this embodiment) of the present invention will be described with reference to specific examples. In the following description, a vehicle will be described as an example of a vehicle. However, the present invention is also applicable to vehicles other than vehicles, for example, motorcycles, ships, aircraft, and other vehicles.

  Further, the screen design and the information displayed on the screen described below are merely examples, and can be freely set as long as the effects of the present invention are appropriately exerted. .

<< Use of the vehicle management device according to the present embodiment >>
Hereinafter, the use of the vehicle management device according to the present embodiment will be described. The vehicle management device according to the present embodiment is a defective vehicle management device, and is used to confirm the location of a vehicle having a defect, specifically, a vehicle to be recalled. The “vehicle having a defect” is a vehicle that has been found to have a defect that has caused a recall, and specifically, a vehicle corresponding to a recall notification number described later. Then, the vehicle having the defect (the vehicle to be recalled) is managed so as to be repaired or repaired at a predetermined management place. That is, a vehicle having a defect corresponds to a “vehicle to be repaired or repaired”.

  As shown in FIG. 1, the defective vehicle management device according to the present embodiment provides map image information (hereinafter, referred to as a “user”) indicating a location of a management place where a vehicle to be recalled is managed. , Simply called a map) on the display. FIG. 1 is a diagram illustrating an example of a screen displaying a map indicating a location of a management place where a vehicle to be recalled is managed.

The display screen shown in FIG. 1 (hereinafter referred to as “managed place display screen P”) will be briefly described. The managed place display screen P is an example of a display screen and is a drawing of a map showing a target area. Here, the “target area” is an area where a map is drawn on the management place display screen P, and specifically, is an area designated by the user. Examples of the method of specifying the area include the following methods (a1) to (a4).
(A1) A target area is directly specified by inputting a region name, a prefecture name, and a municipal name.
(A2) A store (for example, a parts company) or a maintenance place (for example, an automobile repair shop or a car dealer) is designated, and an area under the jurisdiction of the designated store or maintenance place is set as a target area.
(A3) The center position of the target area (area center position) and the distance from the center position of the area are specified, and a circular area determined by the specified area center position and the distance is set as the target area.
(A4) A corner of the target area is specified, and a polygonal area determined by the specified corner is set as the target area.

  In the following, description will be made assuming a case where a target area is specified by the method (a3). However, the present invention is not limited to this, and the target area may be specified by any of the above methods (a1) to (a4). Further, the target area may be specified by a method other than the above four methods.

  Further, two types of plots are displayed on the map drawn on the management place display screen P, as shown in FIG. The two types of plots indicate locations where the vehicles to be recalled are managed in the target area. More specifically, the first type of plot (circle-shaped plot in FIG. 1) is an automobile repair shop in the target area, which manages the vehicles to be recalled at the present time. This shows the location of the car garage (where the target vehicle is stored). The second type of plot (triangle-shaped plot in FIG. 1) is a car dealer in the target area and manages the vehicles to be recalled at the present time (for simplicity, the vehicles to be recalled have been stored. ) Indicates the location of the car dealer.

Here, the car repair shop and the car dealer are examples of a repair shop, and correspond to a management place that manages vehicles to be recalled. In this embodiment, the vehicle maintenance shop performs general maintenance and inspection on the vehicle, but the vehicle maintenance facility other than the automobile manufacturer cannot repair the vehicle to be recalled. Has become. In contrast, car dealers affiliated with automakers are equipped with facilities necessary for refurbishment of vehicles to be recalled. Therefore, in order to repair the vehicle to be recalled, the vehicle must be stored in a car dealer. When entering the car to be recalled into the car dealer, make a reservation for the car through a predetermined procedure, and then the owner of the car to be recalled directly brings the car to the car dealer, or If the car is stored at the factory, the car repair shop will hand it over to the car dealer.
It should be added that even at auto repair shops other than automaker affiliates, refurbishment vehicles may be refurbished under contracts with automakers or automaker affiliated car dealers. However, in any case, it is not possible to rehabilitate a vehicle to be recalled unless it has equipment or the like suitable for performing the recall rehabilitation.
Incidentally, in the following description, an auto repair shop other than an auto manufacturer affiliate will be simply referred to as an "auto repair shop", and a car dealer affiliated with an auto manufacturer will be simply referred to as a "car dealer".

  Returning to the description of the map drawn on the management place display screen P, as shown in FIG. 1, numerals are displayed at the side positions of each plot. This number indicates the current value of the number of vehicles to be recalled, which is managed at the location indicated by the plot, that is, at the car repair shop or at the car dealer (for clarity, the vehicle is stored).

  Each plot is displayed in a color scheme determined according to a predetermined rule. In the present embodiment, there are three types of color schemes of the plot, and in FIG. 1, the colors are black, white, and gray. The type and the number of colors are not particularly limited, and can be freely set.

Explaining how to determine the color scheme of the plot, the color scheme is determined according to the current status of the vehicle to be recalled, which is managed at the location indicated by the plot (ie, an auto repair shop or car dealer). Here, the “current status” is status information indicating a coping status of the defect that caused the recall for the recall target vehicle managed at the location indicated by the plot. Specifically, in the present embodiment, when the current status is “all defects have been repaired”, the color is white, and when the current status is “some defects have not been repaired”, the color is gray and “all defects are repaired”. Will be black if "is unmodified".
If there are a plurality of vehicles to be recalled managed at the location indicated by the plot, the color of the plot indicates the current status of the vehicle that has the slowest response to the defect among the multiple vehicles to be recalled. It is decided according to.

Further, a distance gauge T is displayed on the map drawn on the management place display screen P as shown in FIG. The distance gauge T indicates a boundary position of a region where the distance from the reference position set in the target area is within a predetermined range, and is displayed by, for example, a broken line as shown in FIG. By displaying the distance gauge T on the map together with the above plot, the distance (location) of the car repair shop or the car dealer where the vehicle to be recalled is managed in the target area from the reference position. Can be roughly grasped.
Note that the reference position can be set arbitrarily in the target area. However, as an example, the location of an automobile manufacturer is a candidate for the reference position. In this way, automakers can understand how many vehicles to be recalled exist within a certain distance from their location and where each vehicle to be recalled is managed. Become.

In this embodiment, when each plot is clicked on the control point display screen P, the status display window W shown in FIG. 2 is displayed in a pop-up format on the control point display screen P. FIG. 2 is a diagram showing a display example of the status display window W. The status display window W will be described. In the status display window W, the current status and related information of the vehicle to be recalled managed at the location indicated by the clicked plot (that is, the car repair shop or car dealer) is displayed. You. Specifically, the chassis number of the vehicle to be recalled managed at the location indicated by the clicked plot, the content of the defect that caused the recall, the current status, and the like are displayed.
When there are a plurality of vehicles to be recalled managed at the location indicated by the plot, the above information is displayed for each vehicle.

  In the present embodiment, the status display window W is displayed in a pop-up format on the management location display screen P, but may be displayed at a position distant from the management location display screen P. Alternatively, instead of pop-up display of the status display window W, information displayed in the status display window W may be displayed in a balloon format.

  Further, information other than the above-described information may be displayed in the status display window W. For example, when the location indicated by the clicked plot is a car dealer, information on the car dealer (specifically, the number of vehicles that can be stocked (the number of pits), the parking reservation status, and working at a car dealer) The availability of technical staff, regular holidays, whether or not a substitute car is lent during parking, equipment for recall repairs owned by a car dealer, etc.) may be displayed.

  The vehicle management device (that is, the defective vehicle management device) according to the present embodiment has a function of displaying the summary tables shown in FIGS. 3A to 3C on a display, in addition to the function of displaying the map described above. The tally table is a table in which the tally results of information on the vehicles to be recalled existing in the target area are posted. Hereinafter, the aggregation table will be described with reference to FIGS. 3A to 3C. Each of FIGS. 3A to 3C is a diagram showing a tabulation table. However, the information described in the tabulation table shown in FIG. 3 is merely an example, and other information may be described. Good.

  The tabulation table shown in FIG. 3A (hereinafter referred to as a first tabulation table) shows the number of vehicles to be recalled in the target area and the breakdown by the current status, and the result of tabulating the repair rate and the unrepaired rate. . Here, the renovation rate and the unrepaired rate will be explained. The renovation rate indicates that the current status of the number of vehicles recalled in the target area is "All defects have been remediated" (that is, ) Indicates the ratio of the number of vehicles. The unrepaired rate indicates the ratio of the number of vehicles whose current status is “defective not repaired” to the number of vehicles to be recalled existing in the target area.

  In the present embodiment, the first tabulation table is displayed for each area. More specifically, the first summary table is displayed up to the reference area together with the target area. The reference area is an area different from the target area, and is, for example, an area adjacent to the target area, an area on an administrative division including the target area (specifically, a prefecture or a municipal government), or a whole of Japan. Is also good. In the case shown in FIG. 3A, the first total table for the whole of Japan is displayed with the whole of Japan as the reference area.

  As described above, in the present embodiment, both the first tally table for the target area and the first tally table for the reference area are simultaneously displayed. This allows the user to check the information indicated by the first tabulation table (that is, the number of vehicles to be recalled, the repair rate, and the like) for each area, and to compare the repair rate and the unrepaired rate between the areas. .

  The tabulation table illustrated in FIG. 3B (hereinafter, referred to as a second tabulation table) indicates the result of tabulating the number of vehicles to be recalled in the target area and the repair rate and the unrepaired rate during the designated period. . Here, the designated period (hereinafter, designated period) is a period designated by the user of the defective vehicle management device through the input device of the device.

  The second tabulation table displays representative values (specifically, average values and peak values) of the number of vehicles to be recalled, the repair rate, and the unrepaired rate during the designated period. Also, the second tabulation table is displayed for each area as in the first tabulation table. Further, when the designated period is changed, the second tabulation table is displayed for the designated period after the change. As a result, it is possible to confirm a change over time with respect to the number of vehicles to be recalled, the repair rate, and the like.

  The tabulation table illustrated in FIG. 3C (hereinafter, referred to as a third tabulation table) is a tabulation result regarding the number of repair parts used for repairing each of the recall target vehicles existing in the target area. To be more specific, the third summary table shows the current inventory of repair parts at stores in the target area, and the number of vehicles to be recalled that are managed by auto repair shops and car dealers in the target area. The required number of refurbishment parts, which are determined according to the number, and the difference between the two values are listed. As described above, the third tabulation table corresponds to the difference information indicating the difference between the stock number of the repair parts and the required number. It should be noted that the third tabulation table is displayed for each target area and for each content of the defect that caused the recall (hereinafter, recall content).

By the way, "stores in the target area" are dealers and wholesalers of vehicle parts (generally referred to as parts co-sellers (hereinafter, co-sellers) and parts dealers (hereinafter, department stores)). In this embodiment, the system is grouped for each automobile manufacturer.
Further, the “required number of repair parts determined according to the number of vehicles to be recalled” means the number of repair parts required to repair all of the vehicles to be recalled for the number of vehicles. In the following, the required number of repair parts determined according to the number of vehicles to be recalled managed by car repair shops and car dealers in the target area is simply referred to as the "required number of repair parts". And

  The vehicle management apparatus (defective vehicle management apparatus) according to the present embodiment described above can be used by, for example, an automobile manufacturer, a car dealer, an automobile maintenance shop, and a car owner (vehicle owner). However, the following description will be made assuming a case where an automobile manufacturer uses the vehicle management device according to the present embodiment as a user.

  The vehicle manufacturer as the user uses the vehicle management device (defective vehicle management device) according to the present embodiment to determine the location of a car repair shop or car dealer where the vehicle to be recalled is managed in the target area, and Check the number of vehicles to be recalled managed at the location. Further, the automobile manufacturer checks the number of vehicles to be recalled and the repair rate in the target area by looking at the first total table shown in FIG. 3A and the second total table shown in FIG. 3B. Thereafter, the vehicle manufacturer performs a procedure for requesting the car owner of the vehicle to be recalled to have the vehicle refurbished.

  More specifically, the automobile manufacturer has requested that an auto repair shop that manages vehicles to be recalled in the target area undergo refurbishment measures by the car owner of the vehicle that is being recalled and managed by the factory. Instruct or request to send a notification (for example, direct mail) to request.

  In addition, the automaker checks the third tabulation table shown in FIG. 3C to check the current number of repair parts in the target area, the required number of repair parts, and the difference between the two values. I do. Then, when the stock quantity is smaller than the required quantity, the car maker procures a number of repair parts corresponding to the difference, and supplies the repair parts to affiliated stores (co-sales stores and department stores).

<< Configuration of defective vehicle management system >>
Next, a configuration example of a defective vehicle management system X including the vehicle management device (that is, the defective vehicle management device) according to the present embodiment and related devices will be described.
The defective vehicle management system X includes a plurality of computers communicably connected to each other via a communication network. In the present embodiment, the computers constituting the defective vehicle management system X are not limited to stationary personal computers and workstations, but also include portable personal computers, mobile devices such as tablets and smartphones. .

  More specifically, as shown in FIG. 4, a computer used by an automobile manufacturer (hereinafter, a maker computer 1), a computer used by an automobile maintenance shop (hereinafter, a maintenance shop computer 2), and a car dealer use the computer. It is composed of a computer (hereinafter, a car dealer computer 3) and a server computer 10 for providing a cloud service. FIG. 4 is a schematic diagram showing the configuration of the defective vehicle management system X. In FIG. 4, for convenience of illustration, the maker computer 1, the maintenance shop computer 2, and the car dealer computer 3 are illustrated one by one, but in reality, a defective vehicle is provided by providing a plurality of these computers. A management system X is configured.

  The maker computer 1 is a computer that functions as a vehicle management device (that is, a defective vehicle management device) in the present embodiment. The maker computer 1 has the same hardware configuration as a general computer. More specifically, the maker computer 1 includes a CPU (Central Processing Unit), memories such as ROM and RAM, a hard disk drive, a communication interface, input devices such as a keyboard and a mouse, and output devices such as a display.

  The maker computer 1 has installed therein a computer program for causing the maker computer 1 to function as a defective vehicle management device (hereinafter, a defective vehicle management program). The defective vehicle management program is stored in a computer-readable information storage medium such as a flash memory or a recording medium on an optical disk cloud service, and is executed by reading the information storage medium by the maker computer 1. . The defective vehicle management program may be distributed by data communication through the Internet or an intranet. Further, the defective vehicle management program may be used via a network via a cloud service such as an application service provider (ASP) or a software as service (SaaS).

  The maker computer 1 stores a recall management table shown in FIG. FIG. 5 is an explanatory diagram of the recall management table. The recall management table contains information on recalls reported by the automobile manufacturer. More specifically, when a vehicle manufacturer finds a defect that causes a recall in a vehicle manufactured by the company, the vehicle manufacturer reports a recall to a predetermined organization (for example, the Ministry of Land, Infrastructure, Transport and Tourism (hereinafter, the Ministry of Land, Infrastructure, Transport and Tourism)). Thereafter, the car maker (strictly speaking, an employee of the car maker) operates the maker computer 1 and inputs information on the notified recall. Then, the input information is stored in the maker computer 1 as a recall management table.

The information recorded in the recall management table will be described with reference to FIG. 5. The recall management table shows, for the reported recall, a recall notification number assigned to the recall, and information on the defect causing the recall. The contents (that is, the contents of the recall), the chassis number of the vehicle corresponding to the vehicle to be recalled (that is, the vehicle to be recalled), and the name of the repair part used to repair the vehicle to be recalled are recorded. I have. Further, the recall management table further includes a chassis number of a vehicle that has not been repaired for the defect that is the cause of the recall (that is, a repair-unperformed chassis number) among the vehicles to be recalled. Here, the recall notification number and the unrepaired chassis number correspond to the identification information of the vehicle to be recalled.
The information recorded in the recall management table is not limited to the above information, and may further include information other than the above information.

  The recall management table is to be updated sequentially. Specifically, when the number of unrepaired vehicles among the recalled vehicles decreases (that is, when the renovation of a certain recalled vehicle is completed), the chassis number of the vehicle is deleted from the unrepaired chassis number. The recall management table is updated.

  The maintenance shop computer 2 is a computer used to manage information on customers of the automobile maintenance shop (customer information, that is, information on car owners, etc.) and information on vehicles owned by the customers (customer vehicle information). Specifically, when a new customer comes to the store, an employee of the maintenance shop inputs customer information on the customer and customer vehicle information on the vehicle of the customer. The maintenance shop computer 2 stores the inputted customer information and customer vehicle information in a database. Hereinafter, the database (that is, the customer management database) constructed in the maintenance shop computer 2 will be described with reference to FIG. FIG. 6 is an explanatory diagram of the customer management database.

The customer management database stores the customer's name, address, and last visit date as customer information. In addition, the customer management database records, as customer vehicle information, a chassis number (corresponding to identification information) of a vehicle owned by the customer and whether or not the vehicle is stored. Here, the “presence / absence of warehousing” is information indicating whether or not the vehicle is currently warehousing at the maintenance shop. If the vehicle currently input to the maintenance shop is a vehicle to be recalled, the current status is further recorded as customer vehicle information.
The information recorded in the customer management database is not limited to the above information, and may further include information other than the above information.

  The maintenance shop computer 2 further stores information on the maintenance shop in addition to the customer management database described above. The information on the maintenance shop includes, for example, the location of the maintenance shop (corresponding to the location information), the number of vehicles that can enter the maintenance shop, and the equipment owned by the maintenance shop.

  The car dealer computer 3 is a computer used to manage information (vehicle information) of vehicles to be recalled that have been stored in the car dealer. More specifically, when the vehicle to be recalled is stored, the employee of the car dealer inputs information on the vehicle as stored vehicle information. In addition, when a car dealer receives a refurbishment of a recalled vehicle, the car dealer checks the coping status at that time, and uses the information indicating the coping status, that is, the current status as the incoming vehicle information. Enter as needed. The car dealer computer 3 stores the inputted incoming vehicle information in a database. Hereinafter, a database constructed in the car dealer computer 3 (that is, a database for managing a stored vehicle) will be described with reference to FIG. FIG. 7 is an explanatory diagram of the incoming vehicle management database.

The stored vehicle management database includes, as stored vehicle information, a chassis number (corresponding to identification information) of a vehicle to be recalled, a name and an address of a car owner who owns the vehicle, a storage date, and a current status. Etc. are recorded.
The information recorded in the stored vehicle management database is not limited to the above information, and may further include information other than the above information.

  In addition, the car dealer computer 3 further stores information on car dealers in addition to the above-described stored vehicle management database. The information on the car dealer includes, for example, the location of the car dealer (corresponding to location information), equipment for recall repairs owned by the car dealer, the number of vehicles that can be stored in the car dealer, the current number of vehicles stored, and the number of vehicles stored. Reservation status, availability of technical staff working at car dealers, regular holidays, whether or not a substitute car is lent during parking, recall renovation results, and the like. Here, the “recall repair result” is information indicating, for a recall repair that has been performed by a car dealer so far, details of the recall, the chassis number of the repaired vehicle, the date of completion of the repair, and the like.

  The server computer 10 is a computer owned by a business entity that provides services related to defective vehicle management. The server computer 10 communicates with the maker computer 1, the maintenance shop computer 2, and the car dealer computer 3, and transmits and receives data to and from these computers. More specifically, the server computer 10 communicates with the maintenance shop computer 2 and the car dealer computer 3, and acquires information and a database stored in each computer. The server computer 10 functions as a storage unit of the present invention, stores information acquired from the maintenance shop computer 2 and the car dealer computer 3, and stores the information in a database.

  More specifically, the server computer 10 communicates the information recorded in the customer management database and the information about the maintenance shop with the automobile maintenance shop by communicating with the maintenance shop computers 2 of the automobile maintenance shops located all over the country. Get separately. Then, the server computer 10 stores the information acquired for each car maintenance shop in association with the location (that is, location information) of each car maintenance shop. That is, the server computer 10 stores the location of each car maintenance shop, information on the customer and the customer's vehicle managed at each car maintenance shop (specifically, the name of the customer, the chassis number of the customer's vehicle, and the like). Are stored in association with each other.

  Similarly, the server computer 10 communicates with the car dealer computers 3 of the car dealers located all over the country to obtain the information recorded in the above-mentioned incoming vehicle management database and the information on the car dealers for each car dealer. I do. Then, the server computer 10 stores the information acquired for each car dealer in association with the location (that is, location information) of each car dealer. That is, the server computer 10 stores the location of each car dealer and information on the vehicle to be recalled that is stored at each car dealer (specifically, the vehicle number, the owner's name, Address and the like) are stored in association with each other.

  The server computer 10 acquires defect identification information, which is information for identifying a vehicle to be recalled, by communicating with a computer (not shown) managed by an organization (for example, the Ministry of Land, Infrastructure, Transport and Tourism) that receives the recall notification. Here, the “defect identification information” is the chassis number of the vehicle to be recalled, which is linked to the recall notification number published on the web, that is, the recall notification number. In addition, a plurality of recall notification numbers may accompany a recall target vehicle.

  The server computer 10 acquires information recorded in the recall management table described above by communicating with the maker computer 1. At this time, the server computer 10 acquires a recall notification number, a renovation-unperformed vehicle number, and a name of a repair part corresponding to the corresponding recall content for each recall content. The server computer 10 stores the information acquired for each recall content in a database.

  Further, the server computer 10 stores the stock number of repair parts in each store (co-sale store and department store). More specifically, the server computer 10 of the present embodiment stores the number of stocks of the repair parts in each store in association with the contents of the recall improved by the repair parts. The method of acquiring the information indicating the number of repair parts in stock at each store may be obtained by manual input by the operator of the server computer 10 or may be obtained by not being managed by each store. May be obtained by communication between the server computer 10 and the server computer 10.

  In addition, the server computer 10 generates transmission data in response to a data transmission request from the maker computer 1, and transmits the transmission data to the maker computer 1. More specifically, the server computer 10 receives from the maker computer 1 data for specifying the target area specified by the maker computer 1 (hereinafter, target area specifying data). Thereafter, the server computer 10 analyzes the received target area specifying data to specify the target area. After specifying the target area, the server computer 10 extracts the car maintenance shop and the car dealer in which the vehicle to be recalled is managed from the car maintenance shops and the car dealers in the target area.

  Further, the server computer 10 reads out the extracted information on the vehicle to be recalled managed at the automobile repair shop and the extracted information on the vehicle to be recalled stored in the car dealer. More specifically, the server computer 10 stores location information (location information) of a car repair shop or a car dealer where the vehicle to be recalled is managed, and the current status (status) of the vehicle to be recalled managed at that location. Information).

  Then, the server computer 10 generates data (hereinafter, screen display data) for displaying the management place display screen P on which the aforementioned map is drawn based on the read information, and sends the data to the maker computer 1. Send screen display data. Further, the server computer 10 calculates the number of vehicles to be recalled in the target area, a breakdown by the current status, and a repair rate and an unrepaired rate based on the read information. After that, the server computer 10 generates data for displaying a table indicating the calculation result (that is, a first tabulation table), and transmits the data to the maker computer 1.

  The maker computer 1 acquires screen display data from the server computer 10 through communication with the server computer 10, and acquires data for displaying the first tabulation table. Here, the data for displaying the first summary table is data indicating a value calculated based on the information read by the server computer 10 (specifically, the location information on the location of the vehicle to be recalled and the current status). Corresponds to.

In addition, when the management location display screen P is displayed on the maker computer 1 side and one plot is clicked on the map drawn on the management location display screen P, the location indicated by the plot (specifically, , A car repair shop or a car dealer) is notified to the server computer 10. The server computer 10 reads the current status of the vehicle to be recalled managed at the notified location. Then, the server computer 10 generates data (hereinafter, status display data) for displaying the status display window W on which the read current status is posted, and transmits the status display data to the maker computer 1.
The maker computer 1 acquires status display data from the server computer 10 through communication with the server computer 10.

  In addition, when the server computer 10 receives data indicating the period designated by the maker computer 1 (hereinafter, designated period data) from the maker computer 1 together with the target area specifying data, the server computer 10 manages the vehicle to be recalled during the designated period. Read out information about the car repair shop and car dealer. More specifically, the server computer 10 stores location information (location information) of a car maintenance shop and a car dealer who managed the vehicle to be recalled during the designated period, and information of the vehicle to be recalled managed at that location. Read the current status (status information) during the specified period.

  Then, based on the read information, the server computer 10 calculates a representative value of the number of recalled vehicles existing in the target area, the repair rate, and the unrepaired rate during the designated period. After that, the server computer 10 generates data for displaying a table indicating the calculation result (that is, the second tabulation table), and transmits the data to the maker computer 1.

  The manufacturer computer 1 acquires data for displaying the second tabulation table from the server computer 10 through communication with the server computer 10. Here, the data for displaying the second summary table is data indicating a value calculated based on the information read by the server computer 10 (specifically, the location information on the location of the vehicle to be recalled and the current status). Corresponds to.

Further, the server computer 10 reads out the repair-unperformed vehicle number, and specifies the number of the repair-unperformed vehicles among the recall target vehicles existing in the target area from the repair-unperformed vehicle number. Then, the server computer 10 calculates the required number of repair parts based on the specified number of unrepaired vehicles. In addition, the server computer 10 reads the current number of repair parts in stock at each store in the target area. Then, the server computer 10 calculates a difference between the stock number of the repair parts and the required number, generates data for displaying a table indicating the calculation result (that is, a third tabulation table), and generates the data. To the maker computer 1.
The maker computer 1 acquires data for displaying the third tabulation table from the server computer 10 through communication with the server computer 10.

<< About the detailed configuration of the manufacturer computer >>
Next, the configuration of the maker computer 1 will be described again from a functional aspect. As shown in FIG. 8, the maker computer 1 has an input information acquisition unit 21, a target area notification unit 22, a location information acquisition unit 23, a status information acquisition unit 24, a tally table acquisition unit 25, and a display unit 26. FIG. 8 is a diagram showing the configuration of the maker computer 1 from a functional aspect.

  Each of the above-described functional units of the maker computer 1 (that is, the input information acquisition unit 21, the target area notification unit 22, the location information acquisition unit 23, the status information acquisition unit 24, the tally table acquisition unit 25, and the display unit 26) The hardware device of the maker computer 1 is realized by cooperating with a defective vehicle management program as software. Hereinafter, each functional unit will be individually described.

(Input information acquisition unit 21)
The input information acquisition unit 21 acquires information input by an operator (that is, a user) of the maker computer 1. More specifically, the input information acquisition unit 21 acquires input information that is input to set a target area. More specifically, the input information acquiring unit 21 acquires, as input information for setting a target area, input information indicating a center position of the target area (area center position) and a distance from the center position of the target area. The method for inputting these pieces of information is not particularly limited. For example, an input screen may be displayed on the display of the maker computer 1 and the above information may be input through the input screen. . At this time, for the center position of the target area, the location information corresponding to the center position is input, and for the distance between the center position of the target area and the outer edge, the distance (radius) from the center position is calculated. The user inputs a numerical value to be indicated or specifies a distance corresponding to the drag amount by dragging the mouse.

In addition, the input information acquisition unit 21 is a car maintenance shop and a car dealer that manages the vehicle to be recalled in the target area, and plots the location on the map drawn on the management location display screen P. Acquires input information for narrowing down (hereinafter, narrowing down information). The narrowing-down information can be freely set, and the narrowing-down information of a plurality of items may be set at the same time. The items of the narrowing-down information include, for example, a recall notification number, a current status, a reservation status / vacancy status, presence / absence of substitute car lending during parking, presence / absence of payment, and the like.
In the following, a description will be given assuming a case where no narrowing information is set.

  Furthermore, when the user selects and clicks on one plot from the plots on the map drawn on the management place display screen P, the input information obtaining unit 21 obtains information indicating the clicked plot as input information. .

(Target area notification unit 22)
The target area notifying unit 22 generates target area specifying data from the input information for setting the target area among the input information obtained by the input information obtaining unit 21, and transmits the target area specifying data to the server computer 10. . The target area specifying data is data indicating a center position of the target area input by the user and a distance between the center position and an outer edge of the target area.

(Location information acquisition unit 23)
The location information acquisition unit 23 receives the screen display data transmitted from the server computer 10. Here, the screen display data will be described. As described above, the screen display data is data for displaying the management place display screen P on which a map is drawn. The map drawn on the management place display screen P is a map indicating the target area specified by the target area specifying data transmitted by the target area notification unit 22. In addition, the above-mentioned map displays a plot showing the locations of the car repair shop and the car dealer whose car to be recalled is currently managed among the car repair shops and car dealers in the target area. That is, by receiving the screen display data, the location information acquisition unit 23 obtains, from the information stored in the server computer 10, the location information of the car repair shop or the car dealer in the target area, and the location information of the vehicle to be recalled. The location information of the car repair shop or car dealer associated with the chassis number is acquired.

  Further, in the present embodiment, the screen display data includes, for each content of the defect that caused the recall (that is, the content of the recall), the location information of the car repair shop and the car dealer where the vehicle to be recalled is managed in the target area. It shows. In other words, in the present embodiment, the location information acquisition unit 23 acquires the location information of the car repair shop and the car dealer in which the vehicle to be recalled is managed in the target area, in association with the content of the recall.

  Further, in the image display data, information indicating the current value of the number of vehicles to be recalled managed at the location for each of the car repair shop and the car dealer in which the vehicles to be recalled are managed in the target area. It is incorporated (see FIG. 1). That is, when acquiring the location information of the car repair shop and the car dealer in which the vehicle to be recalled is managed in the target area, the location information acquisition unit 23 determines the location of the recall object managed at the location indicated by the location information. The location information incorporating the information indicating the number of vehicles is acquired.

(Situation information acquisition unit 24)
When one of the plots drawn on the managed location display screen P is clicked while the managed location display screen P is displayed on the display of the maker computer 1, the status information acquisition unit 24 outputs the designated plot specifying data. The specified plot specifying data is generated and transmitted to the server computer 10. The designated plot specifying data is generated based on information indicating the clicked plot among the input information acquired by the input information acquiring unit 21, and the location indicated by the plot (specifically, an automobile repair shop or a car dealer) This is data for specifying.

  When the designated plot specifying data is received by the server computer 10, status display data is generated on the server computer 10 side, and the status display data is transmitted to the maker computer 1. Then, the status information acquisition unit 24 receives the status display data transmitted from the server computer 10. Here, the status display data will be described. As described above, the status display data is data for pop-up display of the status display window W on the map drawn on the management place display screen P. The status display window W displays the current status of the vehicle to be recalled, which is managed at the location indicated by the plot clicked on the map (specifically, an automobile repair shop or a car dealer). That is, by receiving the status display data, the status information acquisition unit 24 acquires the current status (status information) of the vehicle to be recalled managed at the location indicated by the plot clicked on the map.

(Aggregation table acquisition unit 25)
The tally table acquisition unit 25 corresponds to a data acquisition unit, and acquires (receives) data for displaying various tally tables created by the server computer 10 from the server computer 10. To be more specific, the tally table acquisition unit 25 is a unit that calculates the number of vehicles to be recalled in the target area, a breakdown by the current status, and data indicating the calculated values of the repair rate and the unrepaired rate, Data for displaying a table is acquired from the server computer 10.

  In the present embodiment, the data for displaying the first tally table includes data for displaying the first tally table for the reference area together with the first tally table for the target area. I have. That is, when acquiring the data for displaying the first tally table for the target area, the tally table acquisition unit 25 further acquires the data for displaying the first tally table for the reference area.

  In addition, the tally table acquisition unit 25 calculates the number of vehicles to be recalled in the target area during the period (the specified period) specified by the user, and the calculated values of the renovation rate and the unrepaired rate in the period (specifically, Data representing the representative value during the designated period), that is, data for displaying the second tabulation table, is acquired from the server computer 10.

  In the present embodiment, the data for displaying the second total table for the reference area includes the data for displaying the second total table for the reference area together with the second total table for the target area. I have. That is, when acquiring the data for displaying the second total table for the target area, the total table acquiring unit 25 further acquires the data for displaying the second total table for the reference area.

  Further, the tabulation table acquisition unit 25 displays data indicating the current number of repair parts in stock, the required number of repair parts, and the difference between the two values at each store in the target area, that is, the third tabulation table. From the server computer 10.

(Display unit 26)
The display unit 26 expands various data received from the server computer 10 by the maker computer 1 and displays information indicated by the data on a display of the maker computer 1. More specifically, the display unit 26 expands the screen display data received by the location information acquisition unit 23 from the server computer 10 and displays the management location display screen P. As shown in FIG. 1, a map of the target area specified from the input information for setting the target area acquired by the input information acquiring unit 21 is drawn on the management place display screen P. Also, on the map, a plot showing the locations of the car repair shop and the car dealer whose car to be recalled is currently managed among the car repair shops and car dealers in the target area is displayed. In the following, the location of the car repair shop and the car dealer where the vehicle to be recalled is managed in the target area will be referred to as “managed place of the vehicle to be recalled”.

  The plot is displayed in a color corresponding to the current status of the vehicle to be recalled managed at the location indicated by the plot. That is, in the present embodiment, when displaying the management location of the vehicle to be recalled, the display unit 26 displays the location in accordance with the current status of the vehicle to be recalled managed at the management location.

  In addition, a number indicating the number of vehicles to be recalled managed at the location indicated by the plot is displayed at the side of the plot. That is, in the present embodiment, the display unit 26 displays the management location of the vehicle to be recalled along with the number of vehicles to be recalled managed at the management location.

  Further, on the map, a boundary position of an area in which the distance from the reference position set in the target area is within a predetermined range, that is, a distance gauge T is displayed. That is, when displaying the management place of the vehicle to be recalled, the display unit 26 specifies a range in which the distance from the reference position is within a predetermined value, and displays the specified distance gauge T indicating the range to the vehicle to be recalled. It is displayed on a map together with a plot showing the management location.

  Further, in the present embodiment, as described above, the screen display data indicates the management location of the vehicle to be recalled for each recall content. In order to cope with this, in the present embodiment, when the display unit 26 expands the screen display data and displays the management location of the vehicle to be recalled on the management location display screen P, the display for each recall content is performed. It has become. Such contents will be described in detail below with reference to FIG. In the following description, a case in which three recalls have been reported at the present time (that is, a case in which there are three types of recall contents) will be described as a specific example.

  When displaying the management location display screen P, the display unit 26 displays a switching tab Q for screen switching together with the management location display screen P as shown in FIG. The switching tab Q is a tab operated (specifically, clicked) by the user when switching the management place display screen P, and is displayed in a plurality (three in the case shown in FIG. 1) for each recall content. It should be noted that the switching tab Q is provided with character information indicating the corresponding recall content. In the case shown in FIG. 1, “fuel pump abnormality”, “airbag abnormality”, and “engine abnormality” are displayed in each switching tab Q. It is attached to.

  When one of the plurality of switching tabs Q displayed for each recall content is selected by the user, the display unit 26 displays the management location display screen P for the recall content corresponding to the selected switching tab Q. . The management location display screen P displayed at this time is a display screen for displaying the management location of the vehicle to be recalled having a defect corresponding to the recall content corresponding to the selected switching tab Q. For example, when the switching tab Q of “fuel pump abnormality” is selected, the display unit 26 displays a management place display screen P on which the management place of the vehicle to be recalled corresponding to the fuel pump abnormality is displayed. On the map drawn on the management location display screen P, a plot indicating the management location (specifically, the location of the car repair shop and the car dealer) of the vehicle to be recalled corresponding to the fuel pump abnormality is displayed.

  When another switching tab Q (for example, a switching tab Q of “airbag abnormality”) is clicked, the management place display screen P is switched from the screen displayed so far, and the switching tab Q clicked is displayed. The screen transitions to a screen displaying the management location of the vehicle to be recalled corresponding to the corresponding recall content. On the map drawn on the management location display screen P, a plot indicating the management location (specifically, the location of a car repair shop and a car dealer) of the vehicle to be recalled corresponding to the airbag abnormality is displayed.

  As described above, the display unit 26 of the present embodiment displays the management location of the vehicle to be recalled in association with the content of the recall. With this, when the user (user) of the defective vehicle management device checks the management location of the vehicle to be recalled in the target area, the user can know which recall content is the management location where the vehicle to be recalled is managed. Easier to do.

  Further, when displaying the management location of the vehicle to be recalled, the display unit 26 displays the number of vehicles to be recalled managed at the management location at a position beside the plot indicating the management location. The number displayed at this time is the number of vehicles to be recalled corresponding to the recall content corresponding to the switching tab Q selected at that time. For example, when the switching tab Q of “Fuel Pump Abnormality” is selected, the position of the side of the plot on the map drawn on the management location display screen P indicates the recall managed by the management location corresponding to the plot. Among the target vehicles, the number of vehicles having “fuel pump abnormality” is displayed.

  As described above, the display unit 26 of the present embodiment displays the management location of the vehicle to be recalled in the target area, together with the number of vehicles to be recalled managed at the management location, in association with the recall content. . Thus, when the user (user) of the defective vehicle management device checks the location of the management place of the vehicle to be recalled in the target area, the user (user) can also check the number of vehicles to be recalled managed there. It becomes possible. At this time, since the number of vehicles can be checked for each recall content, it is easy to grasp which recall target person corresponding to what recall content is managed at which management place.

  Further, the display unit 26 expands the status display data received by the status information acquisition unit 24, and displays a status display window W in a popup manner over the management location display screen P. At this time, among the plots on the map drawn on the management place display screen P, the status display window W displayed in a pop-up is managed at the location (automobile repair shop or car dealer) indicated by the clicked plot. The current status of the vehicle to be recalled is shown.

  As described above, the display unit 26 according to the present embodiment displays the current status (strictly speaking, the recall status) acquired (received) by the status information acquisition unit 24 when displaying the management place of the vehicle to be recalled in the target area. The status is displayed in association with the cause of the defect that caused the problem. This allows the user (user) of the defective vehicle management device to check the current status of the recalled vehicle managed there when checking the location of the managed site of the recalled vehicle in the target area. Becomes possible.

  In addition, the display unit 26 expands the display data of the various tabulation tables received by the tabulation table acquisition unit 25 and displays the tabulation table indicated by the data. Here, the displayed tabulation table corresponds to information corresponding to a calculated value (value) regarding the vehicle to be recalled existing in the target area.

More specifically, when the tally table acquisition unit 25 acquires (receives) data for displaying the first tally table, the display unit 26 displays the number of vehicles to be recalled existing in the target area at that time. , A first summary table showing the breakdown by the current status and the calculated values of the repair rate and the unrepaired rate.
When displaying the first totaling table, the display unit 26 of the present embodiment simultaneously displays both the first totaling table for the target area and the first totaling table for the reference area on the screen. . However, the present invention is not limited to this, and only the first total table for the target area may be displayed.

When the tabulation table acquiring unit 25 acquires (receives) data for displaying the second tabulation table, the display unit 26 displays the number of recall target vehicles existing in the target area during the designated period, the repair rate, and the like. A second tabulation table showing the calculated values (specifically, representative values) of the unrepaired rate is displayed.
The display unit 26 of the present embodiment, when displaying the second total table, simultaneously displays both the second total table for the target area and the second total table for the reference area on the screen. . However, the present invention is not limited to this, and only the second total table for the target area may be displayed.

  When the tabulation table acquiring unit 25 acquires (receives) the data for displaying the third tabulation table, the display unit 26 displays the number of repair parts currently in stock at the store in the target area, A third tabulation table showing the required number of parts and the difference between the two values is displayed.

  By the way, the display unit 26 displays various types of tally tables for each recall content. More specifically, when the display unit 26 displays each of the first summary table, the second summary table, and the third summary table, the recall content corresponding to the switching tab Q selected at that time is displayed. Is displayed in association with. For example, when the switching tab Q of “fuel pump abnormality” is selected, the display unit 26 displays, as a third tabulation table, repair parts used for repairing the recalled vehicle of “fuel pump abnormality”. A total table showing the stock quantity, the required quantity, and the difference between the two values in the store in the target area is displayed.

  As described above, when displaying the third counting table indicating the difference between the stock number of the repair parts and the required number, the display unit 26 of the present embodiment displays the third counting table in association with the recall contents. As a result, the car manufacturer who is the user of the defective vehicle management device will use the third tabulation table displayed to repair the refurbished parts managed at the controlled area in the target area. It is possible to confirm whether there is excess or deficiency in the number. In addition, when there is a shortage of repair parts, it is possible to grasp how many repair parts need to be newly procured.

<<< Data processing performed by defective vehicle management system >>
Hereinafter, data processing performed in the above-described defective vehicle management system X will be described. The data processing executed in the defective vehicle management system X includes data processing by the server computer 10 and data processing performed by the maker computer 1 serving as a defective vehicle management device communicating with the server computer 10 (hereinafter, defective vehicle management). Processing), and is included. In the defective vehicle management processing, the vehicle management method of the present invention is employed. That is, each step constituting the defective vehicle management processing corresponds to a component of the vehicle management method of the present invention.

  First, data processing (hereinafter, data acquisition processing) by the server computer 10 will be described. In the data acquisition processing, as shown in FIG. 9, the server computer 10 acquires various data and information by communicating with various computers constituting the defective vehicle management system X, and stores the acquired data and the like. , It is to be stored in a database. FIG. 9 is a diagram showing the flow of the data acquisition process by the server computer 10.

  More specifically, the information on the customer and the customer's vehicle managed by the automobile maintenance shop and the information on the automobile maintenance shop including its location and the like are transmitted from the maintenance shop computer 2 (S001). The server computer 10 stores the above information acquired from the maintenance shop computer 2 and stores it in a database (S002). Since the maintenance shop computer 2 is provided for each car maintenance shop, the server computer 10 acquires information on the customer and the customer's vehicle for each car maintenance shop. Then, the server computer 10 stores the location of each car maintenance shop and information on the customer and the customer's vehicle managed in each car maintenance shop in association with each other.

  In addition, information about the vehicle to be recalled (entered vehicle) stored in the car dealer and information about the car dealer including its location and the like are transmitted from the car dealer computer 3 (S003). The server computer 10 stores the information on the entering vehicle acquired from the car dealer computer 3 and stores it in a database (S004). In addition, since the car dealer computer 3 is provided for each car dealer, the server computer 10 acquires information on the entering vehicle for each car dealer. Then, the server computer 10 stores the location of each car dealer and the information on the stored vehicle stored in each car dealer in association with each other.

  Further, defect identification information for identifying the chassis number of the vehicle to be recalled (that is, the recall notification number) is transmitted from a computer (not shown) of an organization that receives the recall notification (S005). The server computer 10 stores the defect identification information obtained from the computer (S006). Further, information relating to the defect that caused the recall and the content of the recall indicating the name of the repair part for the defect is transmitted from the maker computer 1 (S007). The server computer 10 stores the information on the recall contents acquired from the maker computer 1 (S008).

  Further, the server computer 10 acquires information indicating the stock number of repair parts at stores (department stores and co-sales stores) nationwide and stores the information (S009).

  The series of steps S001 to S009 described above is performed periodically (for example, every several hours, every day, every few days, every week, or every month). As a result, the data and information stored and accumulated in the server computer 10 are regularly updated.

  Next, the defective vehicle management processing will be described. In the defective vehicle management process, as shown in FIGS. 10 and 11, the maker computer 1 transmits and receives data to and from the server computer 10, and finally displays the location of the vehicle to be recalled in the target area on the display of the maker computer 1. Is to be displayed. FIG. 10 and FIG. 11 are diagrams showing the flow of the defective vehicle management process.

  The defective vehicle management process starts when the maker computer 1 acquires input information, as shown in FIG. 10 (S011). The input information acquired in step S011 is information input by the operator (that is, the user) of the maker computer 1 to set the target area, and includes the center position of the target area, and the center position and the target area. And the distance between the outer edge and the like.

  After obtaining the input information, the maker computer 1 generates target area specifying data based on the input information, and transmits the target area specifying data to the server computer 10 (S012). Upon receiving the target area specifying data from the maker computer 1, the server computer 10 analyzes the target area specifying data and specifies the target area (S013). Thereafter, the server computer 10 selects one of the car maintenance factories and the car dealers whose location is stored in the server computer 10 from the car maintenance factories and the car dealers that are located in the target area and in which the vehicle to be recalled is currently managed. The dealer, that is, the management place of the vehicle to be recalled in the target area is extracted (S014).

  Then, the server computer 10 reads out information (vehicle number, current status, etc.) regarding the vehicle to be recalled managed at the extracted management location (S015). At this time, the server computer 10 specifies the recall content corresponding to the recall target vehicle managed at the management location in the target area based on the information on the recall content obtained from the maker computer 1 in step S008.

  Thereafter, the server computer 10 generates screen display data based on the location information of the management place extracted in step S014 and the information on the vehicle to be recalled read out in step S015, and sends the screen display data to the maker computer 1. (S016). At the same time, the maker computer 1 displays various types of summary tables (that is, the first summary table, the second summary table, and the third summary table) regarding the vehicles to be recalled managed in the target area. The data is generated and transmitted to the maker computer 1 (S017).

  The maker computer 1 receives the screen display data sent from the server computer 10 and the display data of the various types of summary tables (S018). More specifically, in step S018, screen display data is acquired as data (location information) indicating the location of the management location of the vehicle to be recalled existing in the target area. In this step S018, data for displaying a tabulation table (strictly speaking, the first information) is used as data indicating the location information on the location of the vehicle to be recalled and the value calculated based on the current status (situation information). Data for displaying the summary table and the second summary table).

  Then, when the display data received by the maker computer 1 is expanded, the management place display screen P and various kinds of total tables are displayed on the display of the maker computer 1 (S019, S020). A map of the target area is drawn on the management place display screen P, and a plot showing the management place of the vehicle to be recalled in the target area is displayed on the map, and the number of vehicles to be recalled managed at the management place It is displayed with. Each plot is displayed in a color corresponding to the current status of the vehicle to be recalled managed at the location indicated by each plot.

  Further, on the map, a boundary position of an area where the distance from the reference position set in the target area is within a predetermined range, that is, a distance gauge T is also displayed.

  Further, as shown in FIG. 1, a switching tab Q for screen switching is displayed at a lower portion of the management place display screen P. In the switching tab Q, the name of the defect that caused the recall (that is, character information indicating the content of the recall) is described. On the management location display screen P, the management location of the vehicle to be recalled corresponding to the recall content corresponding to the currently selected switching tab Q is plotted and displayed. As described above, the maker computer 1 displays the management place of the vehicle to be recalled in the target area indicated by the data received from the server computer 10 in association with the recall content.

  Then, when the operator of the maker computer 1 clicks (selects) another switching tab Q on the screen (S021), the maker computer 1 changes the management location display screen P to correspond to the newly selected switching tab Q. Switching is performed (S022). On the management location display screen P after the switching, the management location of the vehicle to be recalled corresponding to the recall content corresponding to the newly selected switching tab Q is plotted and displayed.

  When the operator of the maker computer 1 clicks (designates) any one of the plots on the screen (S023), the maker computer 1 generates designated plot specifying data that is data for specifying the designated plot. Then, the designated plot specifying data is transmitted to the server computer 10 (S024). Upon receiving the specified plot specifying data, the server computer 10 specifies a management location (specifically, an auto repair shop or a car dealer) indicated by the specified plot. Thereafter, based on the stored information (specifically, information obtained from the maintenance shop computer 2 or the car dealer computer 3), the server computer 10 determines the current state of the vehicle to be recalled managed at the specified management location. Determine status. Then, the server computer 10 generates status display data, which is data indicating the specified current status, and transmits the status display data to the maker computer 1 (S025).

  The maker computer 1 receives the status display data sent from the server computer 10 (S026). Step S018 corresponds to a step of acquiring the current status (status information) of the vehicle to be recalled managed at the designated management location. When the maker computer 1 expands the status display data, the status display window W is displayed on the display of the maker computer 1 (S027). In the status display window W, the current status of the vehicle to be recalled managed at the management location indicated by the plot clicked on the map is displayed.

  Here, the step S020 will be described again. In this step S020, various kinds of total tables are displayed on the display of the maker computer 1 together with the management place display screen P. Of the tabulations displayed, the first tabulation contains the number of vehicles to be recalled at the current time in the target area, the breakdown by recall content, and the calculated values for the repair rate and the unrepaired rate (specifically, Character information indicating the value) is displayed. In the present embodiment, the calculated values are displayed for both the target area and the reference area.

  In addition, the second tabulation table displays the number of vehicles to be recalled in the target area during the designated period, and the calculated value (specifically, character information indicating the value) of the repair rate and the unrepaired rate. You. In the present embodiment, the calculated values are displayed for both the target area and the reference area.

  In addition, the third tabulation table displays the current number of repair parts in stock at the stores in the target area, the required number of repair parts, and the difference between the two values. Here, the refurbishment part is a refurbishment part used for refurbishment of the vehicle to be recalled corresponding to the recall content corresponding to the switching tab Q selected at that time. Therefore, when the operator of the maker computer 1 clicks (selects) another switching tab Q on the screen, the maker computer 1 switches the tabulation table to be displayed according to the newly selected switching tab Q. The third tabulation after switching shows the inventory, required quantity, and both values for the repair parts required to repair the recalled vehicle corresponding to the newly selected switching tab Q and the corresponding recall contents. Is displayed.

  Of the steps of the defective vehicle management process described above, steps S021 to S027 are repeatedly performed until an operation for terminating the screen display is performed (S028). Then, when the screen display end operation is performed, the defective vehicle management processing ends.

<< Other embodiments >>
The computer program for realizing the vehicle management device, the vehicle management method, and the vehicle management device of the present invention has been described above by way of an example. However, the above embodiment is for facilitating the understanding of the present invention, and does not limit the present invention. That is, the present invention can be changed and improved without departing from the spirit thereof, and the present invention naturally includes equivalents thereof.

  Further, in the above-described embodiment, the location of the car maintenance shop or the car dealer (maintenance shop) where the vehicle to be recalled is stored in the target area is displayed as the management place of the vehicle to be recalled in the target area. . However, the present invention is not limited to this, and the address of the owner (car owner) of the vehicle to be recalled resident in the target area may be displayed as the management place of the vehicle to be recalled in the target area.

  Further, in the above-described embodiment, a device (specifically, the server computer 10) different from the vehicle management device functions as a storage unit, and stores location information of car maintenance factories and car dealers around the country. I decided that. However, the present invention is not limited to this, and the vehicle management device itself may function as a storage unit, and may store location information of car maintenance factories and car dealers around the country.

  In the above embodiment, the maker computer 1 constitutes the vehicle management device of the present invention. However, the present invention is not limited to this, and any computer other than the manufacturer computer 1, for example, any one of the maintenance shop computer 2, the car dealer computer 3, and the server computer 10 may be used as the vehicle management device of the present invention.

  Further, in the above embodiment, the vehicle management device of the present invention is configured by one maker computer 1, but the invention is not limited to this. The vehicle management device of the present invention may be configured by a plurality of computers.

  Further, in the above embodiment, in setting the target area, the user inputs the center position of the target area (area center position) and the distance from the center position of the target area. In other words, in the above embodiment, when setting the target area, the input information obtaining unit 21 obtains input information indicating the designated area center position and distance. However, other methods are conceivable for setting the target area. Hereinafter, variations of the setting method of the target area will be described.

For example, instead of inputting the designated area center position and distance, the user selects one store from a plurality of stores having predetermined jurisdiction areas. Here, the store is an affiliated store of an automobile manufacturer (for example, a car dealer) to which the user of the manufacturer computer 1 belongs. Then, when the user selects one store, the input information obtaining unit 21 obtains input information indicating the selection result, and the target area notification unit 22 specifies data for specifying the selected store (target area specifying data). Is generated and the data is transmitted to the server computer 10. The server computer 10 specifies the target area based on the target area specifying data, and thereafter calculates various calculated values for the recall target vehicles existing in the target area in the same procedure as in the above embodiment. Then, the maker computer 1 acquires screen display data and display data of various types of summary tables through communication with the server computer 10, and displays information indicated by the acquired data on a display.
As described above, in the above case, the jurisdiction area of the store selected by the user is set as the target area. That is, the information displayed on the display of the maker computer 1 by expanding the data acquired from the server computer 10 is information on the vehicle to be recalled existing within the jurisdiction area of the selected store.

In the above embodiment, both the repair rate and the unrepaired rate of the vehicle to be recalled in the target area are calculated, and the respective calculation results are displayed on the display of the maker computer 1. However, the present invention is not limited to this, and only one of the repair rate and the unrepaired rate may be calculated, and the calculation result may be displayed.
Further, in the above embodiment, a table (total table) showing numerical information indicating the calculation results of the repair rate and the unrepaired rate is displayed, but the present invention is not limited to this. As information according to the calculated values of the repair rate and the unrepaired rate, for example, a graph or the like indicating the calculated value may be displayed.

DESCRIPTION OF SYMBOLS 1 Manufacturer computer 2 Maintenance shop computer 3 Car dealer computer 10 Server computer 21 Input information acquisition part 22 Target area notification part 23 Location information acquisition part 24 Situation information acquisition part 25 Total table acquisition part (data acquisition part)
26 Display P Management area display screen (display screen)
Q Switching tab T Distance gauge W Status display window X Defective vehicle management system

Claims (8)

The storage unit for storing location information indicating a place where the vehicle is located, and status information indicating a status of the repair or repair for a vehicle to be repaired or repaired and having a defect that causes a recall. Among the stored information, a data acquisition unit that acquires data indicating a value calculated based on the location information and the situation information regarding the vehicle to be repaired or repaired,
A display unit that displays information corresponding to the value indicated by the data acquired by the data acquisition unit,
The data acquisition unit, as the value, of the renovation or repair subject to vehicle number of existing in the target area, acquires the data to which the handling status indicates the ratio of the vehicle number is a specific situation ,
The data acquisition unit, as the value, the number of vehicles having the defect existing in the target area, the data indicating the ratio of the number of vehicles in which the coping situation is a situation where repair measures for the defect have been completed And get
The data acquisition unit further acquires the data indicating the ratio of the number of vehicles in which the coping situation is the specific situation, among the number of vehicles having the defect existing in a reference area different from the target area. ,
The display unit, among the number of vehicles having the defect existing in the target area, information corresponding to the ratio of the number of vehicles in which the coping situation is the specific situation, and the information existing in the reference area. A vehicle management device that displays both information corresponding to the ratio of the number of vehicles in which the coping status is the specific situation among the number of vehicles having defects . An input information acquisition unit that acquires input information that is input to set the target area,
The input information acquisition unit acquires the input information indicating a designated area center position and a distance from the area center position,
The data acquisition unit is a ratio of the number of vehicles in which the coping situation is the specific situation to the number of vehicles having the defect existing in the target area determined by the designated area center position and the distance. The vehicle management device according to claim 1 , wherein the data indicating the following is acquired. An input information acquisition unit that acquires input information that is input to set the target area,
The input information obtaining unit obtains the input information indicating the store selected from a plurality of stores whose jurisdiction area is predetermined,
The data acquisition unit acquires the data indicating a ratio of the number of vehicles in which the coping situation is the specific situation among the number of vehicles having the defect existing in the jurisdiction area of the selected store. The vehicle management device according to claim 1 , wherein: The data acquisition unit acquires the data indicating the ratio of the number of vehicles in which the coping situation is the specific situation among the number of vehicles having the defect existing in the target area during a designated period. The vehicle management device according to any one of claims 1 to 3 , wherein: When the server computer functioning as the storage unit calculates the value and generates the data, the data acquisition unit acquires the data indicating the value from the server computer through communication with the server computer. The vehicle management device according to any one of claims 1 to 4 , wherein the vehicle management device is a vehicle management device. Location information indicating the location of the vehicle, status information indicating the status of the repair or repair for a vehicle that is subject to refurbishment or repair and has a defect that causes a recall, A data acquisition unit that acquires data indicating a value calculated based on the location information and the situation information regarding the vehicle to be repaired or repaired, among the information stored in the storage unit that stores the number of stocks. When,
A display unit that displays information corresponding to the value indicated by the data acquired by the data acquisition unit,
The data acquisition unit acquires, as the value, the data indicating the ratio of the number of vehicles in which the coping situation is a specific situation among the number of vehicles subject to the repair or repair existing in the target area. ,
The data acquisition unit, as the value, the number of vehicles having the defect existing in the target area, the data indicating the ratio of the number of vehicles in which the coping situation is a situation where repair measures for the defect have been completed And get
The required number of the repair parts is calculated based on the number of vehicles in which the repair state is the state where the repair has not been performed for the defect, and the difference between the inventory number of the repair parts and the required number is calculated. ,
The vehicle management device, wherein the data acquisition unit acquires the data representing the inventory number of the repair parts in each store in the target area, the required number of the repair parts, and a difference between the two values. . The storage unit for storing location information indicating a place where the vehicle is located, and status information indicating a status of the repair or repair for a vehicle to be repaired or repaired and having a defect that causes a recall. Of the stored information, the computer acquires data indicating a value calculated based on the location information and the situation information regarding the vehicle to be repaired or repaired,
A computer displays information corresponding to the value indicated by the acquired data,
The computer, as the value, of the number of vehicles subject to the repair or repair existing in the target area, obtains the data indicating the ratio of the number of vehicles in which the coping situation is a specific situation,
The computer acquires, as the value, the data indicating the ratio of the number of vehicles in which the coping status is a situation in which repair measures for the defect have been completed among the number of vehicles having the defect existing in the target area. ,
The computer further obtains the data indicating the ratio of the number of vehicles in which the coping situation is the specific situation, among the number of vehicles having the defect existing in the reference area different from the target area,
The computer, among the number of vehicles having the defect existing in the target area, information corresponding to the ratio of the number of vehicles in which the coping situation is the specific situation, and the defect existing in the reference area. A vehicle management method characterized by displaying both information corresponding to the ratio of the number of vehicles in which the coping situation is the specific situation among the number of vehicles having the vehicle . A computer program executed by a computer,
Computer
The storage unit for storing location information indicating a place where the vehicle is located, and status information indicating a status of the repair or repair for a vehicle to be repaired or repaired and having a defect that causes a recall. Among the stored information, a data acquisition unit that acquires data indicating a value calculated based on the location information and the situation information regarding the vehicle to be repaired or repaired,
A display unit that displays information corresponding to the value indicated by the data acquired by the data acquisition unit, and
The data acquisition unit acquires, as the value, the data indicating the ratio of the number of vehicles in which the coping situation is a specific situation, among the number of vehicles subject to the repair or repair existing in the target area. ,
The data acquisition unit, as the value, the number of vehicles having the defect existing in the target area, the data indicating the ratio of the number of vehicles in which the coping situation is a situation where repair measures for the defect have been completed And get
The data acquisition unit further acquires the data indicating the ratio of the number of vehicles in which the coping situation is the specific situation, among the number of vehicles having the defect existing in a reference area different from the target area. ,
The display unit, among the number of vehicles having the defect existing in the target area, information corresponding to the ratio of the number of vehicles in which the coping situation is the specific situation, and the information existing in the reference area. A computer program which is executed by a computer so as to display both information corresponding to a ratio of the number of vehicles in which the coping situation is the specific situation among the number of vehicles having defects .

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