JP6633388B2 - Support system, support method and program - Google Patents

Description

  The present invention relates to a support system, a support method, and a program for supporting setting and use of home appliances that match the values of a user.

  2. Description of the Related Art There is known a system that acquires data on the settings and usage status of home appliances and manages the home appliances. Further, for example, Patent Literature 1 below discloses a system in which a user selects and presents an advice suitable for a user from a plurality of advices regarding energy saving.

JP 2012-185608 A

  The values that users seek in their home life are diverse, and users may not always seek advice on energy conservation. On the other hand, in the above-described conventional technology, the advice presented to the user is limited to that for realizing energy saving, and there is a possibility that the advice does not always match the value of the user.

  The present invention has been made in view of the above problems, and an object of the present invention is to provide a support system, a support method, and a program capable of providing useful information on setting and use of home appliances that match user values. To provide.

  The problem is a support system that provides support information for supporting the use of a housing device by a user, and evaluates the weight of each of a plurality of indices indicating the user's intention in using the housing device. Based on the evaluation result, a selection unit that selects a part of the plurality of indices from among the plurality of indices, and a setting formula that includes parameters related to at least one of setting and use of the home appliance, selected by the selection unit. Setting means for setting an evaluation formula for calculating the evaluation value of the index; determining means for determining the parameter for optimizing the evaluation value calculated by the evaluation formula set by the setting means; and determining by the determining means And output means for outputting the support information including the parameter.

  ADVANTAGE OF THE INVENTION According to the support system which concerns on this invention, useful information suitable for a user's sense of value about the setting and use of a home appliance can be provided.

It is a figure explaining the outline of processing of the support system concerning this embodiment. It is a system configuration diagram of a support system. It is a functional block diagram of a support system. FIG. 4 is a diagram illustrating an example of a device data table. It is a figure showing an example of a self-evaluation information table. It is a figure showing an example of a question table. It is a figure showing an example of others evaluation information table. It is a figure showing an example of a comprehensive evaluation information table. It is a figure showing an example of an evaluation index table. It is a sequence diagram showing an example of support sheet output processing. It is a sequence diagram showing an example of support sheet output processing. FIG. 9 is a sequence diagram illustrating an example of a comparison sheet output process. It is a figure showing an example of a customer information input screen. It is a figure showing an example of an answer information input screen. It is a figure showing an example of a priority order designation screen. It is a figure showing an example of a support sheet. It is a figure showing an example of an evaluation sheet. It is a figure showing an example of an evaluation formula setting table.

  Hereinafter, an embodiment of the present invention (hereinafter, this embodiment) will be described with reference to FIGS. The embodiments described below are intended to facilitate understanding of the present invention, and do not limit the present invention. That is, the present invention can be changed and improved without departing from the spirit thereof, and the present invention naturally includes equivalents thereof.

[1. Overview of the present embodiment]
First, an outline of processing in the support system 1 according to the present embodiment will be described with reference to FIG. The support system 1 is a computer system including a management server 10, a salesperson terminal 30, and a home gateway device 50.

  The home gateway device 50 is a computer that manages and monitors home devices such as a power measurement device, a gas / water sensor, and an air conditioner installed in the home H of the customer U. The home server device 50 sends data measured for the home devices to the management server 10. Send.

  The management server 10 is a server computer that manages data of home appliances transmitted from the home gateway device 50. For example, the management server 10 is capable of providing data visualizing the usage state and usage amount of the housing equipment provided in the house H, and remotely controlling the housing equipment.

  The salesperson terminal 30 is a computer such as a smartphone, a personal computer, and a mobile phone operated by the salesperson S in the housing business. The salesperson terminal 30 can access the management server 10 and acquire information on the house H of the customer U. Hereinafter, the flow of processing in the support system 1 will be briefly described.

  (0) First, in the support system 1, the data of the housing equipment of the house H is sequentially transmitted from the home gateway device 50 to the management server 10. For example, the home gateway device 50 may transmit the data of the home appliance measured at predetermined time intervals to the management server 10. In addition, the data of the home appliance may include information such as the usage amount, setting, and usage time of the home appliance.

  (1) Next, the salesperson S communicates with the customer U by telephone, visit, or the like, and interviews an index that the customer U places importance on (or intends to) live in the house H. For example, the indicators are comfort, environmental friendliness, economy, and innovation. The above-mentioned hearing is performed by obtaining an answer of the customer U to a plurality of questionnaire-type questions as shown in FIG.

  Here, comfort means that the customer U seeks comfort when living in the house H. For example, when importance is placed on comfort, the customer U needs to maintain the temperature, humidity, and the like at which the customer U feels comfortable.

  The environmental property means that when the customer U lives in the house H, it is required to reduce the load on the environment. For example, when importance is placed on environmental performance, the customer U needs to use a device having the smallest possible environmental load (for example, carbon dioxide emission and energy consumption).

  The economy means that the customer U wants to reduce the living cost when living in the house H. For example, when importance is placed on economy, the customer U needs to use the device so that the usage fee is as low as possible.

  Innovative means that the customer U seeks to adopt a new one in living in the house H. For example, when importance is placed on innovation, the customer U needs to use a device equipped with the latest model and technology.

  (2) Next, the salesperson S inputs the response information of the customer U obtained as a result of (1) to the salesperson terminal 30.

  (3) Next, the sales representative terminal 30 transmits the input answer information to the management server 10.

  (4) Based on the response information of the customer U received from the salesperson terminal 30 and the evaluation of each index registered in advance by the salesperson S for the customer U, the management server 10 provides comfort, environment, and economy. Then, an index (hereinafter, two indices) that the customer U emphasizes is selected from among the innovations. Then, the management server 10 notifies the sales representative terminal 30 of the information of the two indices selected for the customer U.

  (5) The salesperson S consults with the customer U which of the two indices selected by the management server 10 has higher priority for the customer U.

  (6) The salesperson S transmits the priority determined as a result of (5) to the management server 10 through the salesperson terminal 30.

  (7) The management server 10 is based on the index selected for the customer U, the priority transmitted from the sales representative terminal 30 for each selected index, and the device data acquired for the house H of the customer U. Then, in order to increase the degree of satisfaction with the index that is important in the life of the customer U, support information for guiding the setting and use of the equipment of the house H is generated. Then, the management server 10 transmits the generated support information to the sales representative terminal 30.

  (8) The sales representative terminal 30 prints the support information received from the management server 10 using, for example, a printer or the like, and outputs a support sheet 70 on which the support information is printed.

  Then, the salesperson S visits the house H of the customer U with the output support sheet 70 and gives advice to the customer U on use and setting of the housing equipment of the house H based on the support sheet 70.

  With the above processing, in the support system 1 according to the present embodiment, the use and setting of the housing equipment of the house H according to the index that the customer U emphasizes (or intends) in living in the house H are performed. Can give advice. Hereinafter, a configuration provided in the support system 1 to realize the above-described processing will be described.

[2. System configuration of support system 1]
FIG. 2 shows an example of a system configuration of the support system 1. As shown in FIG. 2, the support system 1 includes a management server 10, a salesperson terminal 30, and a home gateway device 50. The management server 10, the salesperson terminal 30, and the management server 10 and the home gateway device 50 are connected to the network 2 respectively. Are communicably connected via In this embodiment, the support system 1 is described as including the salesperson terminal 30 and the home gateway device 50. However, the salesperson terminal 30 and the home gateway device 50 need not be included in the support system 1. .

[2.1. Hardware configuration of management server 10]
FIG. 2 illustrates a hardware configuration diagram of the management server 10 according to the present embodiment. As shown in FIG. 1, the management server 10 includes a computer, and includes a control unit 10A, a storage unit 10B, and a communication unit 10C.

  The control unit 10A includes, for example, a central processing unit (Central Processing Unit), executes various arithmetic processes based on programs and data stored in the storage unit 10B, and controls each unit of the management server 10.

  The storage unit 10B includes, for example, a memory and a magnetic disk device, and stores various programs and data, and also functions as a work memory of the control unit 10A. The storage unit 10B may include an information storage medium such as a flash memory and an optical disk.

  The communication unit 10C connects to the network 2 and communicates with devices such as the sales representative terminal 30 and the home gateway device 50 connected to the network 2.

[2.2. Hardware Configuration of Salesperson Terminal 30]
As shown in FIG. 2, the salesperson terminal 30 is a computer including a control unit 30A, a storage unit 30B, a communication unit 30C, an input unit 30D, a display unit 30E, and an input / output interface 30F.

  The control unit 30A includes, for example, a central processing unit (Central Processing Unit), and executes various arithmetic processes based on programs and data stored in the storage unit 30B, and controls each unit of the salesperson terminal 30. .

  The storage unit 30B includes, for example, a memory and a magnetic disk device, and stores various programs and data, and also functions as a work memory of the control unit 30A. The storage unit 30B may include an information storage medium such as a flash memory and an optical disk.

  The communication unit 30C connects to the network 2 and communicates with devices such as the management server 10 connected to the network 2.

  The input unit 30D includes, for example, an input device such as a touch panel, a keyboard, and a mouse, and receives an input of user operation information.

  The display unit 30E includes, for example, a display device such as a liquid crystal display device, and displays a screen based on the graphic data generated by the control unit 30A.

  The input / output interface 30F performs data communication with an external device through wired or wireless communication. For example, the input / output interface 30F communicates with the printer 3, outputs print data generated by the control unit 30A to the printer 3, and causes the printer 3 to execute printing based on the print data.

  Note that the input unit 30D and the display unit 30E may not be built in the salesperson terminal 30, and may be provided as external devices connected to the salesperson terminal 30.

[2.3. Hardware configuration of home gateway device 50]
As shown in FIG. 2, the home gateway device 50 is a computer including a control unit 50A, a storage unit 50B, a communication unit 50C, and an input / output interface 50D.

  The control unit 50A includes, for example, a central processing unit (Central Processing Unit), executes various arithmetic processes based on programs and data stored in the storage unit 50B, and controls each unit of the home gateway device 50. .

  The storage unit 50B includes, for example, a memory and a magnetic disk device, and stores various programs and data, and also functions as a work memory of the control unit 50A. The storage unit 50B may include an information storage medium such as a flash memory and an optical disk.

  The communication unit 50C connects to the network 2 and communicates with devices such as the management server 10 connected to the network 2.

  The input / output interface 50D performs data communication with an external device through wired or wireless communication. For example, the input / output interface 50D communicates with the home appliances 4 such as the power measuring device 4A, the gas / water sensor 4B, the air conditioner 4C, and the storage battery 4D provided in the home H, and acquires data from the respective home appliances 4. At the same time, each home appliance 4 can be controlled.

[3. Description of functions of support system 1]
Next, an example of functions provided in the support system 1 will be described with reference to FIG.

  As shown in FIG. 3, the management server 10 includes a data storage unit 11, a device data reception unit 12, an answer information reception unit 13, an other party evaluation information reception unit 14, an evaluation unit 15, a selection unit 19, and a selection result transmission unit. 20, a priority information receiving unit 21, an evaluation formula setting unit 22, an optimization parameter determining unit 23, a support information generating unit 24, an output unit 25, and a comparison information generating unit 26.

  The functions of the above-described units provided in the management server 10 are realized by the control unit 10A of the management server 10 operating the units of the management server 10 based on the program stored in the storage unit 10B. . The management server 10 may read the program from an information storage medium, or may download the program via a communication network by a communication unit.

  As shown in FIG. 3, the salesperson terminal 30 includes an answer information transmitting unit 31, another person evaluation information transmitting unit 32, a selection result receiving unit 33, a priority information transmitting unit 34, and an output control unit 35. The functions of the above-described units provided in the sales representative terminal 30 are realized by the control unit 30A of the sales representative terminal 30 operating each unit of the sales representative terminal 30 based on a program stored in the storage unit 30B. Things. Note that the salesperson terminal 30 may read the above program from an information storage medium, or may download the program via a communication network by a communication unit.

  As shown in FIG. 3, the home gateway device 50 includes a device data transmitting unit 51. The functions provided in the home gateway device 50 are realized by the control unit 50A of the home gateway device 50 operating each unit of the home gateway device 50 based on a program stored in the storage unit 50B. is there. The home gateway device 50 may read the above program from an information storage medium, or may download the program via a communication network by a communication unit.

  Hereinafter, the functions of the above-described units provided in the support system 1 will be described in detail.

[3.1. Data storage unit 11]
The data storage unit 11 is realized mainly by the storage unit 10B of the management server 10. The data storage unit 11 stores various data such as device data transmitted from the home gateway device 50, data relating to the customer U, and data for generating support information. For example, in the present embodiment, the data storage unit 11 stores a device data table 11A, an answer information table 11B, another person evaluation information table 11C, a comprehensive evaluation information table 11D, an index information table 11E, and a question table Q. . Hereinafter, the details of each of the above tables will be described.

[3.1.1. Device data table 11A]
The device data table 11 </ b> A is a table for managing data transmitted from the home gateway device 50 that manages the house device 4 for the house device 4 installed in the house H.

  FIG. 4 shows an example of the device data table 11A. As shown in FIG. 4, in the device data table 11A, a house ID for identifying the house H, a device ID for identifying a device installed in the house H, items (variables) measured (acquired) for the device, and The value and the information of the measurement date and time are stored in association with each other. The above-mentioned items (variables) are power consumption, date and time, maximum power consumption, total power consumption, and the like when the device is the power measuring device 4A.

[3.1.2. Answer Information Table 11B]
The answer information table 11B stores the answer information of the customer U to the questionnaire for setting the weight on the index that the customer U emphasizes when living in the house H. Note that the answer information stored in the answer information table 11B is received by the answer information receiving unit 13 described later.

  FIG. 5A shows an example of the answer information table 11B. As shown in FIG. 5A, the answer information table 11B stores a user ID for identifying the customer U, a question ID, and the answer information in association with each other. Each question in the questionnaire is stored in a question table Q described later.

  First, FIG. 5B shows an example of the question table Q. As shown in FIG. 5B, the question table Q includes a first question table Q1, a second question table Q2, and a third question table Q3 corresponding to the first, second, and third questions, respectively. The information of the question, the content of the question, the options of the question, and the score added to each index for each option are stored. Of course, in the above, the number of questions is an example, and the number of questions may be three or more or less than three.

  As shown in the first question table Q1 of FIG. 5B, a total of 10 points is assigned to each option for the question, and a 10-point score is assigned to each index for each option. Specifically, when the answer to the first question of the customer U is option [1], a total of 10 points are assigned to the comfort index. On the other hand, when the answer to the first question of the customer U is option [2], a score of 3 points is assigned to the comfort index and a score of 7 points is assigned to the environmental index.

[3.1.3. Other person evaluation information table 11C]
The other-person evaluation information table 11C is a table that stores a score obtained when a person other than the customer U evaluates the degree of intention of the customer U with respect to each index (in this embodiment, comfort, environment, economy, and innovation). is there. In the present embodiment, a score may be given to the comfort, environment, economy, and innovation of the customer U based on the input of the sales representative S in charge of the customer U. Further, in the present embodiment, the higher the score, the higher the degree of intention, but the lower the score, the higher the degree of intention. The information stored in the other-person evaluation information table 11C is received by the other-person evaluation information receiving unit 14 described later.

  FIG. 6 shows an example of the other party evaluation information table 11C. As shown in FIG. 6, a user ID for identifying the customer U, and scores of comfort, environment, economy, and innovation are stored in association with each other in the other person evaluation information table 11C. In the present embodiment, the input is controlled such that the scores of the respective indexes stored in the other person evaluation information table 11C have different values. The details of the input control of the scores will be described later.

[3.1.4. Comprehensive evaluation information table 11D]
The comprehensive evaluation information table 11D is a table that stores scores that evaluate the importance (intentionality) of the customer U for each of the plurality of indices. Specifically, the comprehensive evaluation information table 11D stores, for each index, a first score based on the subjective judgment of the customer U based on the answer information table 11B and the question table Q. Further, the comprehensive evaluation information table 11D stores, for each index, a second score based on an objective judgment of a person other than the customer U (for example, the salesperson S) based on the other person evaluation information table 11C. The comprehensive evaluation information table 11D stores, for each index, a total score that is the sum of the first and second scores.

  FIG. 7 shows an example of the comprehensive evaluation information table 11D. As shown in FIG. 7, in the comprehensive evaluation information table 11D, a user ID for identifying the customer U, a first rating, a second rating, and a total rating for each index are stored in association with each other.

  The first score of each index is calculated by summing the scores stored in the question table Q for each piece of answer information stored in the answer information table 11B for the customer U. Further, as the second score of each index, the score stored in the other person evaluation information table 11C is used as it is.

  Further, when the first score P1 and the second score P2 for one index are set, the total score TP for the one index is calculated as TP = A1 · P1 + A2 · P2 using A1 and A2 as weighting factors. You may do it. For example, A1 and A2 may be set to any positive numbers, such as A1 = 1, A2 = 2 or A1 = 2, A2 = 1.

[3.1.5. Index information table 11E]
The index information table 11E is a table that stores information of an evaluation formula defined for each of the plurality of indexes. The above evaluation expression is an expression for calculating an evaluation value indicating the utility of the corresponding index, and the evaluation value of the evaluation expression is optimized (minimized or maximized) by changing the value of a predetermined parameter. )can do.

  FIG. 8 shows an example of the index information table 11E. As shown in FIG. 8, the index information table 11E stores information on evaluation formulas determined for each index, parameters to be optimized in the evaluation formulas, and data input to the evaluation formulas.

  Specifically, as shown in FIG. 8, an evaluation expression f1 (P) indicating the operation frequency is defined for the index of “comfort”, and various data (home gateway) are set in f1 (P). After inputting the data obtained from the device 50), the setting value of the device that minimizes the value of f1 (P) is determined by changing the setting value of the device that is the parameter to be optimized. It is possible. The parameter optimizing process is executed by an optimizing parameter determining unit 23 described later.

  The evaluation formula for the index of “innovation” is f1 (P) when the other index selected for the customer U is “comfort”, and f2 (P) when the other index is “environmental”. F3 (P) for "economic".

[3.2. Device data transmitting unit 51, device data receiving unit 12]
The device data transmission unit 51 is mainly realized by the control unit 50A, the storage unit 50B, the communication unit 50C, and the input / output interface 50D of the home gateway device 50. The device data receiving unit 12 is mainly realized by the control unit 10A, the storage unit 10B, and the communication unit 10C of the management server 10.

  The device data transmission unit 51 transmits the device data acquired from the house device 4 of the house H to the management server 10 via the input / output interface 50D. For example, the above-described device data may include the usage status (use time, usage amount, etc.), set values, and the like of the power measurement device 4A, the gas / water sensor 4B, the air conditioner 4C, and the storage battery 4D.

  The device data receiving unit 12 receives the device data transmitted from the device data transmitting unit 51. Then, the device data receiving unit 12 sequentially stores the received device data in the device data table 11A. Specifically, the device data receiving unit 12 stores the device ID for identifying each device, the data measured for the device, and the measurement date and time in the device data table 11A in association with the house ID for identifying the house H.

[3.3. Answer information transmitting unit 31, Answer information receiving unit 13]
The response information transmission unit 31 is mainly realized by the control unit 30A, the storage unit 30B, the communication unit 30C, the input unit 30D, and the display unit 30E of the sales representative terminal 30. The answer information receiving unit 13 is mainly realized by the control unit 10A, the storage unit 10B, and the communication unit 10C of the management server 10.

  The answer information transmitting unit 31 transmits the answer information of the customer U to each question item based on the question table Q to the management server 10. Specifically, the answer information transmitting unit 31 transmits answer information including information on the option selected by the customer U for each question item to the management server 10. Note that the above-described answer information is input from the operator (for example, the salesperson S) via the input unit 30D with the answer information input screen 82 (see FIG. 13) including the question items displayed on the display unit 30E. It is good to be.

As shown in FIG. 13, the answer information input screen 82 has a question display area 82A for displaying the contents of a question, an option display area 82B for displaying options for the question, and an answer input area 82C for inputting the options selected by the customer U. , A cancel button 82D, and an enter button 82E are displayed. Here, for each question, after inputting the answer of the customer U in the answer input area 82C, by pressing the enter button 82E, the answer information of the customer U is transmitted to the management server 10.
Sent.

  The answer information receiving unit 13 receives the answer information transmitted from the answer information transmitting unit 31. Then, the answer information receiving unit 13 stores the received answer information in the answer information table 11B. Specifically, the response information receiving unit 13 stores the received response information in the response information table 11B in association with the user ID of the customer U.

[3.4. Other person evaluation information transmitting unit 32, other person evaluation information receiving unit 14]
The other party evaluation information transmission unit 32 is mainly realized by the control unit 30A, the storage unit 30B, the communication unit 30C, the input unit 30D, and the display unit 30E of the sales representative terminal 30. The other party evaluation information receiving unit 14 is mainly realized by the control unit 10A, the storage unit 10B, and the communication unit 10C of the management server 10.

  The other party evaluation information transmission unit 32 transmits to the management server 10 evaluation information on another customer (for example, a salesperson S) other than the customer U that has evaluated the degree of intention of each index of the customer U. Specifically, the other party evaluation information transmitting unit 32 transmits evaluation information including the rating of each index for the customer U to the management server 10. The above-described evaluation information may be input from the operator (for example, the salesperson S) via the input unit 30D while the customer information input screen 80 is displayed on the display unit 30E.

  As shown in FIG. 12, on the customer information input screen 80, an input field 80A for inputting the user ID of the customer U, a selection tab 80B for selecting a comfort score, and a selection tab for selecting an environmental score. A selection tab 80C, a selection tab 80D for selecting an economic score, a selection tab 80E for selecting an innovative score, a cancel button 80F, and a decision button 80G are displayed.

  In the example shown in FIG. 12, the scores can be selected in 5-point increments, and the selectable scores are controlled so that the scores selected for each index do not overlap. For example, in the case of selecting a score for an index of economy, if 25 and 15 scores are selected for comfort and environmental friendliness, respectively, of the scores for which the total points are 50 or less for economy, The scores excluding 25 and 15 can be selected. That is, as shown in FIG. 12, a pull-down list 80P displayed when the selection tab 80D is selected has a total point of 50 or less, and excludes the already selected scores. 5,0 will be displayed as a selectable score. By controlling in this way, it is possible to set the scores selected for each index to be different from each other.

When the enter button 80G is pressed after a score is selected for each index, the input evaluation information is transmitted to the management server 10.
Sent.

  The other party evaluation information receiving unit 14 receives the evaluation information transmitted from the other party evaluation information transmitting unit 32. Then, the other party evaluation information receiving unit 14 stores the received evaluation information in the other party evaluation information table 11C. Specifically, the other party evaluation information receiving unit 14 stores the received evaluation information in the other party evaluation information table 11C in association with the user ID for identifying the customer U.

[3.5. Evaluation unit 15]
The evaluation unit 15 is realized mainly by the control unit 10A and the storage unit 10B of the management server 10. The evaluation unit 15 calculates a score of each index for the customer U based on information stored in the answer information table 11B, the question table Q, and the other person evaluation information table 11C. Specifically, the evaluation unit 15 includes a first score acquisition unit 16, a second score acquisition unit 17, and a total score acquisition unit 18, and executes the above score calculation processing.

  The first score obtaining unit 16 calculates and obtains a score (first score) of each index based on the self-evaluation of the customer U. For example, the first score obtaining unit 16 calculates the first score of each index of the customer U based on the information stored in the answer information table 11B and the question table Q. Hereinafter, a specific example of the first score calculation processing will be described.

  The first score obtaining unit 16 refers to the answer information stored in the answer information table 11B for the customer U, and answers (options) to the ith (i is an integer of 1 to N (N is the total number of questions)) question. Is read from the i-th question table Qi. Then, the first score obtaining unit 16 obtains, as a first score, a total value obtained by summing the read scores for each index. The first rating acquisition unit 16 writes the acquired first rating in a record storing the first rating of the comprehensive evaluation information table 11D for the customer U.

  The second rating acquisition unit 17 acquires a rating (second rating) of each index based on the other party's evaluation of the customer U. For example, the second rating acquisition unit 17 acquires the rating of each index stored in the other party rating information table 11C for the customer U as the second rating. Then, the second score acquisition unit 17 writes the acquired second score in a record storing the second score of the comprehensive evaluation information table 11D for the customer U.

  The comprehensive score acquisition unit 18 calculates and acquires a comprehensive score based on the first and second scores for each index of the customer U. Specifically, the comprehensive score obtaining unit 18 obtains a total value obtained by adding the first and second scores of each index stored in the comprehensive evaluation information table 11D for the customer U as a total score of each index. . Then, the overall score acquisition unit 18 writes the acquired overall score in a record in the overall evaluation information table 11D for the customer U that stores the overall score.

[3.6. Selector 19]
The selection unit 19 is realized mainly by the control unit 10A and the storage unit 10B of the management server 10. The selection unit 19 selects a part of the plurality of indices that the customer U emphasizes (or intends to) based on the information stored in the comprehensive evaluation information table 11D. Specifically, the selection unit 19 selects an index in which the total score stored in the comprehensive evaluation information table 11D is up to a predetermined rank (for example, the second rank). Here, when a plurality of comprehensive scores of indices are arranged in a predetermined order, the selecting unit 19 ranks the second scores in descending order and selects an index up to the predetermined order.

  Further, for example, the selecting unit 19 determines the affinity with other indices for each index, and ranks each of the indices in which the comprehensive scores are arranged in order of the affinity with the first-ranked index, and determines the predetermined ranking. The index up to may be selected.

  Note that the selection unit 19 may select an index equal to or less than M−1 from the total number M of indexes. As an example, when there are four indices, the selection unit 19 may select two indices.

[3.7. Selection result transmission unit 20, selection result reception unit 33]
The selection result transmitting unit 20 is mainly realized by the control unit 10A, the storage unit 10B, and the communication unit 10C of the management server 10. The selection result receiving unit 33 is mainly realized by the control unit 30A, the storage unit 30B, and the communication unit 30C of the sales representative terminal 30.

  The selection result transmission unit 20 transmits the list of indices selected by the selection unit 19 to the sales representative terminal 30. For example, the selection result transmitting unit 20 may transmit display data for displaying the priority order designation screen 84 (see FIG. 14) including the list of indices selected by the selecting unit 19 to the sales representative terminal 30.

  The selection result receiving unit 33 receives the list of indices transmitted by the selection result transmitting unit 20. For example, the selection result receiving unit 33 may receive the display data of the priority designation screen 84 transmitted by the selection result transmitting unit 20. Then, the selection result receiving unit 33 causes the display unit 30E to display the priority order designation screen 84 based on the received display data of the priority order designation screen 84.

  FIG. 14 shows an example of the priority designation screen 84. As shown in FIG. 14, on the priority designation screen 84, the first and second indices selected by the selection unit 19 are displayed. Further, on the priority designation screen 84, a selection tab 84A and a selection tab 84B for designating a priority for each of the first and second indices, a cancel button 84C, and a decision button 84D are displayed.

[3.8. Priority information transmitting unit 34, priority information receiving unit 21]
The priority information transmitting unit 34 is mainly realized by the control unit 30A, the storage unit 30B, the communication unit 30C, the input unit 30D, and the display unit 30E of the sales representative terminal 30. The priority information receiving unit 21 is mainly realized by the control unit 10A, the storage unit 10B, and the communication unit 10C of the management server 10.

  The priority information transmitting unit 34 transmits to the management server 10 information on the priority specified for each of the indices received by the selection result receiving unit 33. For example, the priority information transmission unit 34 may transmit the priority information input via the input unit 30D to the management server 10 in a state where the priority designation screen 84 is displayed on the display unit 30E.

  Specifically, the priority information transmitting unit 34 presses the determination button 84D after the priority order is selected for the first and second indexes on the selection tabs 84A and 84B of the priority order designation screen 84. Then, the priority information of each index selected on the selection tabs 84A and 84B is transmitted to the management server 10.

  The priority information receiving unit 21 receives the priority information transmitted by the priority information transmitting unit 34. Then, the priority information receiving unit 21 outputs the received priority information to the evaluation formula setting unit 22 described later.

[3.9. Evaluation formula setting unit 22]
The evaluation formula setting unit 22 is realized mainly by the control unit 10A and the storage unit 10B of the management server 10. The evaluation formula setting unit 22 sets an evaluation formula based on the index selected by the selection unit 19 and the priority received by the priority information receiving unit 21.

  Specifically, the evaluation expression setting unit 22 acquires an evaluation expression (element evaluation expression) stored in the index information table 11E for the index selected by the selection unit 19. Here, the evaluation expressions acquired for the first index and the second index are respectively referred to as an element evaluation expression F1 and an element evaluation expression F2. Then, the weight w1 of the element evaluation expression F1 and the weight w2 of the element evaluation expression F2 are set based on the priority specified for each of the first index and the second index. For example, if the first index has a higher priority than the second index, w1> w2 (for example, w1 = 2, w2 = 1), and the second index is higher than the first index. When the priority is high, the weights may be set such that w1 <w2 (for example, w1 = 1, w2 = 2). Then, the evaluation formula setting unit 22 sets the total evaluation formula F = w1 · F1 + w2 · F2.

[3.10. Optimization parameter determination unit 23]
The optimization parameter determination unit 23 is mainly realized by the control unit 10A and the storage unit 10B of the management server 10. The optimization parameter determination unit 23 determines a parameter value for optimizing the value of the evaluation formula based on the evaluation formula (comprehensive evaluation formula) set by the evaluation formula setting unit 22.

  Specifically, the optimization parameter determination unit 23 inputs the device data stored in the device data table 11A within a predetermined period (for example, within three months) to the comprehensive evaluation formula F set by the evaluation formula setting unit 22. At the same time, a parameter for optimizing (minimizing in the present embodiment) the comprehensive evaluation formula F is determined. For example, when the first index is comfort and the second index is environmental, a set of a device setting value p1 and a device use time period p2 that minimizes the comprehensive evaluation formula F is determined. For example, minimization of the comprehensive evaluation formula F (p1, p2) can be performed using various optimization algorithms such as Newton's method.

  Alternatively, a plurality of combinations of p1 and p2 may be prepared in advance, and a combination of p1 and p2 that minimizes F among the plurality of combinations may be determined as an optimization parameter. In the above example, minimizing the comprehensive evaluation formula F has been described as maximizing the degree of satisfaction (utility) of the customer U. However, maximizing F means that the degree of satisfaction (utility) of the customer U is maximized. ) Is maximized, the parameter that maximizes F is the optimization parameter.

[3.11. Support information generation unit 24]
The support information generation unit 24 is mainly realized by the control unit 10A and the storage unit 10B of the management server 10. The support information generation unit 24 generates support information for assisting the customer U in appropriately setting and using the housing equipment 4 of the house H based on the optimization parameters determined by the optimization parameter determination unit 23.

  Specifically, when the first index selected by the selection unit 19 is comfort and the second index is environmental, the support information generation unit 24 is determined by the optimization parameter determination unit 23. Support information including the optimum value of the device setting value p1 and the device use time zone p2 may be generated.

  The support information is a comparison between the operation frequency and the amount of energy per unit time when the current value of the device setting value p1 and the current value of the device use time zone p2 are adopted and when the above-mentioned optimal value is adopted. The result may be included. The comparison result may be represented by a text, a graph, a diagram, or the like.

[3.12. Output unit 25, output control unit 35]
The output unit 25 is realized mainly by the control unit 10A, the storage unit 10B, and the communication unit 10C of the management server 10. The output control unit 35 is mainly realized by the control unit 30A, the storage unit 30B, the communication unit 30C, and the input / output interface 30F of the sales representative terminal 30.

  The output unit 25 outputs the support information generated by the support information generation unit 24 to a device that requests the support information. For example, the output unit 25 may transmit the support information generated by the support information generation unit 24 to the sales representative terminal 30 and display and output the sales information on the sales representative terminal 30, or the printer 3 via the sales representative terminal 30. May be printed out.

  The output control unit 35 receives an input of the support information output from the output unit 25, and displays the received support information or prints the received support information by the printer 3 and outputs the same.

  For example, the output control unit 35 may output the support information to the printer 3 via the input / output interface 30F to output the support sheet 70 on which the support information is printed on a paper medium.

  FIG. 15 shows an example of the support sheet 70. As shown in FIG. 15, in the support sheet 70, a proposal description area 70A in which an outline of the proposal contents for the customer U is described, and a first proposal description in which the proposal contents of the index having the highest priority are described. An area 70 </ b> B and a second proposal description area 70 </ b> C in which the proposal contents of the index with the second highest priority are described are formed. The size of each of the proposal description area 70A, the first proposal description area 70B, and the second proposal description area 70C may be determined in advance, and is included in each area according to the amount of information described in each area. The font and the size of the graph may be set.

  In the proposal description area 70 </ b> A, text that guides a user to change a parameter defined for the index selected by the selection unit 19 is described. In the first proposal description area 70B, the current setting value of the device A, the setting value of the proposal, and the degree of the effect when the setting value of the device A is changed to the setting value of the proposal are described. In the second proposal description area 70C, the current use time zone of the device B, the use time zone according to the proposal, and the degree of the effect when the use time zone is changed to the use time zone according to the proposal are described. .

[3.13. Comparison information generation unit 26]
The comparison information generation unit 26 is realized mainly by the control unit 10A and the storage unit 10B of the management server 10. The comparison information generation unit 26 compares the setting and the use state of the housing device 4 of the house H of the customer U before and after the proposal using the support sheet 70 based on the device data stored in the device data table 11A. Generated comparison information.

  Specifically, in the comparison information, the extent to which the customer U uses the parameters proposed by the support sheet 70 (e.g., device setting values, device usage time zones, etc.) before and after the proposal is made. May be included. Further, for example, the comparison information may include information indicating how much effect the first index and the second index have improved after the proposal by the support sheet 70. Note that the comparison information may be represented by a text, a graph, a diagram, or the like.

  Further, the comparison information generation unit 26 may transmit the generated comparison information to the sales representative terminal 30 by the output unit 25 and cause the sales representative terminal 30 to output the display or the printer 3 to print out.

  Here, FIG. 16 shows an example of the evaluation sheet 72 in which the comparison information is printed on a paper medium. As shown in FIG. 16, the evaluation sheet 72 includes a first comparison result description area 72A in which a comparison result regarding a first index (here, comfort) is described, and a second index (here, environmental property). A second comparison result description area 72B describing the comparison result is formed. The size of each of the first comparison result writing area 72A and the second comparison result writing area 72B may be predetermined, and fonts and graphs included in each area may be set according to the amount of information written in each area. May be set.

  In the first comparison result description area 72A, the setting value of the device proposed to the customer U for the first index is used within a predetermined period after the proposal, and the above-mentioned change is made for the first index. Information indicating the extent to which the effect was achieved is described. The second comparison result description area 72B includes, in the second comparison result description area, how much the usage time period of the device proposed to the customer U is used within a predetermined period after the proposal, and the second index. The information indicating how much the effect of the above change has been achieved is described.

[4. Description of Process Executed in Support System 1]
Next, the processing executed in the support system 1 will be specifically described based on FIGS.

[4.1. Output Processing of Support Sheet 70]
First, a process of outputting the support sheet 70 proposed to the customer U in the support system 1 will be described based on the sequence diagrams shown in FIGS.

  As shown in FIG. 9, the control unit 30A of the salesperson terminal 30 displays a customer information input screen 80 (see FIG. 12) on the display unit 30E in response to an operation received from the salesperson S by the input unit 30D. (S300).

  When the customer information input screen 80 is displayed on the display unit 30E, the control unit 30A of the sales representative terminal 30 uses the input unit 30D to input the ID of the customer U, comfort, environment, economy, and innovation. Information input for each rating is received (S302). Further, upon receiving the selection of the enter button 80G on the customer information input screen 80, the control unit 30A of the sales representative terminal 30 receives the ID of the customer U, comfort, and environment based on the information input on the customer information input screen 80. Other evaluation information including the respective scores of gender, economy, and innovation is transmitted to the management server 10 (S304).

  The control unit 10A of the management server 10 receives the other party evaluation information transmitted from the salesperson terminal 30 via the communication unit 10C (S100). Then, the control unit 10A of the management server 10 stores the received other-person evaluation information in the other-person evaluation information table 11C (S102).

  Further, the control unit 30A of the salesperson terminal 30 causes the display unit 30E to display the answer information input screen 82 (see FIG. 13) in response to, for example, the operation received from the salesperson S by the input unit 30D (S306).

  The control unit 30A of the sales representative terminal 30 receives the input of the answer information of the customer U to each question via the input unit 30D while the answer information input screen 82 is displayed on the display unit 30E (S308). Further, when receiving the selection of the enter button 82E on the answer information input screen 82, the control unit 30A of the sales representative terminal 30 transmits the answer information input on the answer information input screen 82 to the management server 10 (S310).

  The control unit 10A of the management server 10 receives the response information of the customer U transmitted from the sales representative terminal 30 via the communication unit 10C (S104), and stores the received response information in the response information table 11B (S106). .

  Next, the control unit 10A of the management server 10 uses the information stored in the other-person evaluation information table 11C, the answer information table 11B, and the question table Q to provide comfort, environment, economy, and innovation for the customer U. The score (combined score) of each index of gender is calculated (S108). Note that the score calculation processing in S108 is performed by the evaluation unit 15, and the details are as described above, and thus description thereof will be omitted.

  The control unit 10A of the management server 10 selects some of the indices (here, two indices) that match the value of the customer U from the plurality of indices based on the total score of each of the indices calculated above ( S110). Note that the index selection process in S110 is performed by the selection unit 19, and the details are as described above, and thus description thereof is omitted.

  The control unit 10A of the management server 10 generates priority designation screen data for displaying the priority designation screen 84 for designating the priority for the two indices selected in S110 (S112). Then, the control unit 10A of the management server 10 transmits the generated priority designation screen data to the sales representative terminal 30 (S114).

  The control unit 30A of the sales representative terminal 30 receives the priority designation screen data transmitted from the management server 10 (S312), and displays the priority designation screen 84 on the display unit 30E based on the received priority designation screen data. (S314).

  The processing after S114 for the management server 10 and the processing after S314 for the sales representative terminal 30 will be described based on the sequence diagram shown in FIG.

  As shown in FIG. 10, the control unit 30A of the sales representative terminal 30 sets the priority order for each of the selected indices via the input unit 30D while the priority order designation screen 84 is displayed on the display unit 30E. Is received (S316). Further, when receiving the selection of the determination button 84D on the priority order designation screen 84, the control unit 30A of the sales representative terminal 30 transmits the priority order information of each index input to the priority order designation screen 84 to the management server 10 ( S318).

  The control unit 10A of the management server 10 receives the index priority order information transmitted from the sales representative terminal 30 via the communication unit 10C (S116). Then, the control unit 10A of the management server 10 sets an evaluation formula based on the index selected in S110 and the priority information of each index received in S116 (S118). The setting processing of the evaluation formula in S118 is executed by the evaluation formula setting unit 22, and the details are the same as described above, and thus the description is omitted.

  Next, the control unit 10A of the management server 10 inputs the device data received from the home gateway device 50 installed in the house H of the customer U to the evaluation formula set in S118, and also sets the value of the evaluation formula after the input. A parameter (optimization parameter) that minimizes (for example, operation frequency, energy consumption, etc.) is determined (S120).

  The control unit 10A of the management server 10 generates support information for assisting the customer U in appropriately setting and using the housing equipment 4 of the house H based on the parameters determined in S120 (S122). Then, the control unit 10A of the management server 10 transmits the support information generated in S122 to the salesperson terminal 30 (S124). The control unit 10A of the management server 10 may store the ID of the customer U, the support information, and the transmission date and time of the support information in the storage unit 10B in association with each other.

  The control unit 30A of the salesperson terminal 30 receives the support information transmitted from the management server 10 via the communication unit 30C (S320). Then, the control unit 30A of the sales representative terminal 30 outputs the received support information to the printer 3 via the input / output interface 30F, and outputs the support sheet 70 on which the support information is printed (S322).

  According to the above-described sequence, information for providing advice such as use and setting of housing equipment in the house H in accordance with an index that the customer U emphasizes (or intends) in living in the house H is described. The support sheet 70 can be generated.

[4.2. Output Processing of Evaluation Sheet 72]
Next, based on the sequence diagram illustrated in FIG. 11, a process of outputting an evaluation sheet 72 that evaluates the degree of use of the proposal of the customer U after making a proposal based on the support sheet 70 to the customer U in the support system 1 explain.

  As shown in FIG. 11, the control unit 30A of the salesperson terminal 30 receives the information input of the comparison request information including the ID of the customer U, the advice date by the support sheet 70, and the comparison period via the input unit 30D (S330). ). Note that the comparison period is information for setting a period of the device data to be compared.

  Next, the control unit 30A of the sales representative terminal 30 transmits the input comparison request information to the management server 10 via the communication unit 30C (S332).

  The control unit 10A of the management server 10 receives the comparison request information transmitted from the management server 10 via the communication unit 10C (S130).

  The control unit 10A of the management server 10 specifies the support information proposed to the customer U based on the customer U ID and the advice date included in the comparison request information (S132). Note that the support information may be information including an index selected for the customer U, a priority order of each index, and a value of an optimization parameter.

  Further, the control unit 10A of the management server 10 extracts, from the device data table 11A, the device data received from the home gateway device 50 installed in the house H of the customer U during the comparison period included in the above-described comparison request information ( S134).

  Next, the control unit 10A of the management server 10 compares the extracted device data before and after the advice date (S136), and generates comparison information indicating a comparison result (S138). Note that the processing in S136 and S138 is executed by the comparison information generation unit 26, and the details are as described above, and thus description thereof will be omitted.

  The control unit 10A of the management server 10 transmits the generated comparison information to the sales representative terminal 30 via the communication unit 10C (S140).

  Then, the control unit 30A of the sales representative terminal 30 receives the comparison information transmitted from the management server 10 via the communication unit 30C (S334), and transmits the received comparison information to the printer 3 via the input / output interface 30F. And outputs the evaluation sheet 72 on which the comparison information is printed (S336).

  According to the above-described sequence, it is possible to generate the evaluation sheet 72 in which information on the extent to which the customer U has performed the proposal by the support sheet 70 and the effect thereof is described.

  Further, according to the support system 1 according to the present embodiment, it is possible to select an index suitable for the value of the customer U, and to guide the customer U to set and use a housing device suitable for the selected index. As a result, it is possible to provide useful information about the setting and use of the home appliance that matches the value of the customer U.

  Further, according to the support system 1, it is possible to select an index suitable for the customer U in consideration of both the self-evaluation of the customer U and the evaluation by another person (the salesperson S).

  Further, according to the support system 1, it is possible to narrow down an index suitable for the value of the user by using an objective evaluation of the customer U by another person (the salesperson S). Further, according to the support system 1, it is also possible to narrow down an index that matches the value of the customer U by using the affinity with the index that is higher in the total score.

  Further, according to the support system 1, the evaluation formula can be set for the index selected for the customer U in consideration of the priority specified by the customer U. Thereby, it is possible to guide the setting and use of the home appliance more suited to the value of the customer U.

  Further, according to the support system 1, the effectiveness and effect of the proposal based on the support sheet 70 can be confirmed by the evaluation sheet 72.

[5. Modification]
The present invention is not limited to the above embodiment, and various modifications are possible.

  For example, in the above embodiment, the evaluation formula setting unit 22 sets the comprehensive evaluation formula by combining the evaluation formulas set for each index selected by the selection unit 19, An evaluation formula may be set in advance for a combination of the index and the priority specified for each index.

  FIG. 17 shows an example of an evaluation formula setting table 11F storing evaluation formulas for combinations of indices and priorities. As shown in FIG. 17, in the evaluation formula setting table 11F, the evaluation formula ID for identifying the evaluation formula, the index of the first priority, the index of the second priority, the evaluation formula, and the parameters to be optimized in the evaluation formula are displayed. The information is stored.

  For example, when the first priority is comfort and the second priority is environmental, the evaluation formula setting unit 22 sets g1 (P) as the evaluation formula based on the evaluation formula setting table 11F shown in FIG. It is good to do.

  Further, in the above embodiment, the example in which the salesperson terminal 30 obtains the support information from the management server 10 has been described, but the terminal operated by the customer U or the home gateway device 50 obtains the support information from the management server 10. It may be.

  Further, in the above embodiment, the total number of indices is four, but this is an example, and the total number of indices is not limited to this. Similarly, the number of indices selected by the selection unit 19 is two, but this is merely an example, and the number of indices selected is not limited to this.

[6. Appendix]
The typical aspects of the present invention are as follows.

  The support system according to the present invention is a support system that provides support information for supporting use of a housing device by a user, wherein each of a plurality of indices indicating the user's intention in using the housing device. Selection means for selecting some of the indices from the plurality of indices based on the evaluation result obtained by evaluating the weights, and the selection means including parameters relating to at least one of the setting and use of the housing equipment. Setting means for setting an evaluation formula for calculating the evaluation value of the index, determining means for determining a parameter for optimizing the evaluation value calculated by the evaluation formula, and the support information including the parameter determined by the determining means. Output means for outputting.

  In addition, the support method according to the present invention is a support method by a support system that provides support information for supporting use of a housing device by a user, wherein the support system includes the user in use of the housing device. A selecting step of selecting some of the indices from the plurality of indices based on an evaluation result of evaluating each of the indices of the plurality of indices, and setting or using the housing device. A setting step of setting an evaluation formula for calculating an evaluation value of the index selected in the selection step, wherein the support system includes a parameter for optimizing the evaluation value calculated by the evaluation formula. And a step of outputting the support information including the parameters determined in the determining step. Including the step, the.

  In addition, the program according to the present invention provides a computer that provides support information for assisting a user in using a housing device by using a weight of each of a plurality of indices indicating the user's intention in using the housing device. Based on the evaluated result, a selection unit that selects some of the indices from the plurality of indices, and a parameter related to at least one of the setting and use of the housing device. Setting means for setting an evaluation formula for calculating the evaluation value; determining means for determining a parameter for optimizing the evaluation value calculated by the evaluation formula; and outputting the support information including the parameter determined by the determining means. This is a program for functioning as output means.

  According to the above support system, support method, and program, it is possible to guide the user to the setting and use of the home appliance suitable for the index that matches the user's values. As a result, it is possible to provide useful information on the setting and use of the home appliance that matches the values of the user.

Further, in the above support system, a first acquisition unit that acquires a first score that evaluates a weight of each of the plurality of indices based on an answer of the user to a question about use of the home appliance, Second obtaining means for obtaining, by a person other than the user, a second score obtained by evaluating each weight of the plurality of indices with respect to the user, wherein the selecting means includes the first score and the second score. A part of the plurality of indices may be selected from the plurality of indices based on the total score of each of the plurality of indices based on the score.
In this way, the weight of each of the plurality of indices for the user is set using both the self-evaluation of the user and the evaluation of others, and the index suitable for the user is set based on the set weight. You can choose. As a result, it is possible to accurately specify an index that matches the value of the user.

Further, in the above support system, the selecting means may select an index from a first rank to a second rank or more in the overall score among the plurality of indexes.
In this way, it is possible to guide the user to set and use the home appliance such that the user is more satisfied with the plurality of indices that are more important to the user.

In the above support system, when a plurality of indices are arranged up to the predetermined rank in the total score, the selecting means may select the second score in descending order.
In this way, in the case where a plurality of indices are arranged up to a predetermined rank in the overall score, it is possible to narrow down the indices that match the values of the user by using the objective evaluation of the user by others. .

In the above support system, when a plurality of indices are arranged up to the predetermined rank in the overall score, the selection means may be arranged in descending order of affinity determined in combination with an index having a higher rank than the predetermined rank. It may be selected.
In this way, in the case where a plurality of indices are arranged up to a predetermined rank in the overall score, it is possible to narrow down the indices that match the values of the user by using the affinity with the higher-ranked indices.

In the above support system, the selecting unit further includes a receiving unit that selects two or more indices from the plurality of indices, and receives a priority of each of the indices selected by the selecting unit. The evaluation formula may be set based on two or more indices selected by the selection means and their priorities.
In this way, the evaluation formula can be set in consideration of the priority specified for the index selected for the user. As a result, it is possible to guide the user to the setting and use of the home appliance more suited to the values of the user.

In the above support system, the setting unit sets the evaluation expression by multiplying an element evaluation expression defined for each of the two or more indices selected by the selection unit by a weight corresponding to a priority order and adding the calculated expression. It is good.
In this way, the evaluation formula can be set in consideration of the priority specified for each of the indexes selected for the user.

In the above support system, the setting unit may set the evaluation formula based on a combination of two or more indices selected by the selecting unit and respective priorities.
In this way, the evaluation formula can be set in consideration of the priority specified for each of the indexes selected for the user.

In the above support system, the apparatus further includes a receiving unit configured to sequentially receive data regarding at least one of the setting of the home appliance and a use state, wherein the output unit includes the data before the proposal based on the support information and the data after the proposal. And outputting the evaluation information based on the result of comparison with the data.
By doing so, the effectiveness and effect of the proposal based on the support information can be confirmed.

U Customer S Salesperson H Housing Q Question table Q1 First question table Q2 Second question table Q3 Third question table 1 Support system 2 Network 3 Printer 4 Household equipment 4A Electric power measurement device 4B Gas / water sensor 4C Air conditioner 4D storage battery 10 Management Server 10A Control unit 10B Storage unit 10C Communication unit 11 Data storage unit 11A Device data table 11B Answer information table 11C Other person evaluation information table 11D Overall evaluation information table 11E Index information table 11F Evaluation formula setting table 12 Equipment data receiving unit 13 Response information Receiving unit 14 Other evaluation information receiving unit 15 Evaluation unit 16 First score acquiring unit 17 Second rating acquiring unit 18 Total score acquiring unit 19 Selecting unit 20 Selection result transmitting unit 21 Priority information receiving unit 22 Evaluation formula setting unit 23 Optimal Parame Data determination unit 24 support information generation unit 25 output unit 26 comparison information generation unit 30 sales representative terminal 30A control unit 30B storage unit 30C communication unit 30D input unit 30E display unit 30F input / output interface 31 reply information transmission unit 32 other person evaluation information transmission Unit 33 selection result receiving unit 34 priority information transmitting unit 35 output control unit 50 home gateway device 50A control unit 50B storage unit 50C communication unit 50D input / output interface 51 device data transmission unit 70 support sheet 70A proposal description area 70B first proposal description Area 70C Second proposal entry area 72 Evaluation sheet 72A First comparison result entry area 72B Second comparison result entry area 80 Customer information input screen 80A Input field 80B Selection tab 80C Selection tab 80D Selection tab 80E Selection tab 80F Cancel button 80G Enter button 80P Pull-down list 82 Answer information input screen 82A Question display area 82B Choice display area 82C Answer input area 82D Cancel button 82E Enter button 84 Priority designation screen 84A Select tab 84B Select tab 84C Cancel button 84D Enter button

Claims (11)

A support system for providing support information for supporting use of housing equipment by a user,
Selecting means for selecting some of the indices from the plurality of indices, based on an evaluation result of evaluating the weight of each of the plurality of indices representing the user's intention in using the housing equipment;
Setting means for setting an evaluation expression for calculating an evaluation value of an index selected by the selection means, among evaluation expressions including parameters relating to at least one of the setting and use of the house appliance;
Determining means for determining the parameter for optimizing the evaluation value calculated by the evaluation expression set by the setting means,
Output means for outputting the support information including the parameter determined by the determination means,
Support system equipped with. First acquisition means for acquiring a first score that evaluates the weight of each of the plurality of indices, based on the user's answer to the question about use of the home appliance;
A second obtaining unit configured to obtain a second score obtained by evaluating a weight of each of the plurality of indices by the user other than the user,
The selecting means selects a part of the plurality of indices from the plurality of indices based on the total score of each of the plurality of indices based on the first score and the second score.
The support system according to claim 1, wherein: 3. The support system according to claim 2, wherein the selection unit selects, from the plurality of indices, indices from first to second or more in the overall score in a predetermined order. 4. The support system according to claim 3, wherein when the plurality of indices are arranged up to the predetermined rank in the overall score, the selection unit selects the second score in descending order. 5. When a plurality of indices are arranged up to the predetermined rank in the overall score, the selection unit selects the plurality of indices in descending order of affinity determined for a combination with an index having a higher rank than the predetermined rank. The support system according to claim 3, wherein The selecting means selects two or more indices from the plurality of indices,
A receiving unit that receives a priority of each of the two or more indices selected by the selecting unit;
The support system according to any one of claims 1 to 5, wherein the setting unit sets the evaluation expression based on two or more indices selected by the selection unit and respective priorities. The setting means sets the evaluation formula by multiplying an element evaluation formula defined for each of the two or more indices selected by the selection unit by a weight corresponding to a priority order and adding them. Item 7. The support system according to item 6. The support system according to claim 6, wherein the setting unit sets the evaluation expression based on a combination of two or more indices selected by the selection unit and respective priorities. The setting of the home appliance, further comprising a receiving means for sequentially receiving data on at least one of the use situation,
The said output means outputs the evaluation information based on the comparison result which compared the said data before the proposal based on the said support information, and the said data after the said proposal. The claim 1 characterized by the above-mentioned. The described support system. A support method by a support system for providing support information for supporting use of housing equipment by a user,
A selecting step of selecting a part of the plurality of indices from the plurality of indices based on an evaluation result in which the support system evaluates a weight of each of the plurality of indices indicating the user's intention in using the house appliance; When,
A setting step of setting the evaluation formula for calculating an evaluation value of the index selected in the selection step, among the setting formulas including parameters related to at least one of the setting and use of the housing device,
A determining step of determining the parameter for optimizing an evaluation value calculated by the evaluation expression set in the setting step,
An output step in which the support system outputs the support information including the parameter determined in the determination step,
Support methods including. A computer that provides support information to assist users in using home appliances,
Selecting means for selecting some of the indices from the plurality of indices, based on an evaluation result of evaluating the weight of each of the plurality of indices representing the user's intention in using the housing equipment;
Setting means for setting an evaluation expression for calculating an evaluation value of an index selected by the selection means, among setting expressions including parameters relating to at least one of the setting and use of the home appliance,
Determining means for determining the parameter for optimizing the evaluation value calculated by the evaluation expression set by the setting means,
A program for functioning as output means for outputting the support information including the parameter determined by the determination means.

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