JP6560475B1 - Information processing method, program, and information processing apparatus - Google Patents

Abstract

Provided are an information processing method, a program, and an information processing apparatus for activating a community through mediation by a virtual user regarding communication between users in a community service in a virtual space. In the method, a community includes an administrator user and a user including a plurality of general users, and a virtual user supporting the user, and the administrator user and the first general user by a computer are associated with each other. Generating an event associated with the event, and in response to the occurrence of the event, the virtual user generates a prompting content that prompts the second general user to communicate with the first general user, and Providing to a general user. [Selection] Figure 7

Description

  The present disclosure relates to an information processing method, a program, and an information processing apparatus. More specifically, the present disclosure relates to an information processing method, a program, and an information processing apparatus for activating a community in a community service.

  Various community services such as SNS (Social Network Service) on the Internet are known. An electronic bulletin board and a chat service are known as one of conventional community services (Patent Document 1). Recently, community services such as celebrity fan club community services, content live distribution services, and online salon services are known.

  A plurality of members (users) belong to the community service. The user includes an operator who provides a community service (an administrator user, such as a creator, a talent, an athlete, and a celebrity), and a customer (general user) who uses the community service. ,are categorized. In other words, the community service consists of N general users (or N customer accounts, where N is an integer of 2 or more) for one administrator user (or one administrator user account). Is done.

  In the community service, an administrator user usually provides various contents. In response to this, the general user responds (reactions), and further, the administrator user and other general users react to the general user action, so that the administrator user and the general user and the general user Communication takes place. In the community service, a general user pays a service usage fee (for example, a monthly fee) or a content usage fee to the administrator user, so that the administrator user maintains the operation.

  In connection with community services, instant messaging (IM) services are known as implementations. Some IM services allow a plurality of users to form a group using terminals such as smartphones and tablets, and perform messaging within the group, thereby enabling mutual interaction.

  Specifically, a user installs an application for IM service on a portable terminal and links accounts with each other (becomes “friends”) to create a talk room in which a dedicated virtual space community is implemented. Via messaging. Here, the creator of the group is an administrator user, and the user added to the group by the creator is a general user.

  Some of such IM services allow interactive automatic interaction between a user and a virtual user, also called a bot (Patent Document 2). Prior art bot users operate to assist a particular user by conducting a one-to-one communication with the particular user.

JP 2001-144754 A JP 2018-101352 A

  Currently, community services have various challenges. For example, for an administrator user, it is desirable for business to increase the number of general users. On the other hand, as the number of customers increases, it takes more time and money to operate community services. Further, in such a case, the administrator user involves a great deal of effort to perform further reaction with respect to the reaction of the general user. Furthermore, since it is assumed that the general user will cause the community to be damaged by the reaction, the user is often hesitant about the reaction. Often hesitates to disclose personal information to the community.

  As a result of the community consisting of N general users for one administrator user, the community itself is open, but the reality is that most of the services are unilateral from the administrator user. In many cases, information is only transmitted. On the other hand, although the automatic dialogue with the bot user in the IM service is implemented by artificial intelligence, the present situation only provides limited functions. That is, the communication of one user is only limitedly supported by using a specific function (for example, an automatic response function or the like).

  The present disclosure aims to solve at least a part of the above problems. That is, the present disclosure relates to communication between users in a community service in a virtual space, and aims to activate a community through mediation by a virtual user. In particular, an object is to support maintenance and improvement of the relationship between the administrator user and the general user and between the general users. Another object of the present disclosure is to provide an administrator user with effective management of community services in a virtual space through mediation by the virtual user. Furthermore, this indication makes it one of the objectives to make a general user use a community service without the mediation by the said virtual user.

  According to an embodiment of the present disclosure, an information processing method is provided. In this method, the community includes a user including an administrator user and a plurality of general users, and a virtual user supporting the user, and is associated with the administrator user and the first general user by a computer. A step of generating an event, and in response to the occurrence of the event, the virtual user generates a prompting content that prompts the second general user to communicate with the first general user, and the second general user in the community Providing.

  According to an embodiment of the present disclosure, a program for causing a computer to execute the information processing method is provided.

  Furthermore, according to an embodiment of the present disclosure, an information processing apparatus is provided. Such an information processing apparatus includes a management unit that associates a user including an administrator user and a plurality of general users with a virtual user that supports the user, and an event associated with the administrator user and the first general user in the community. In response to the event occurrence unit to be generated and the occurrence of the event, the virtual user generates a prompting content that prompts the second general user to communicate with the first general user, and the second general user in the community A reminder content supply unit to supply.

According to each embodiment of the present disclosure, it is possible to activate a community through autonomous mediation of a virtual user in a community service in a virtual space. In particular, by supporting the maintenance and improvement of the relationship between the administrator user and the general user and between the general users, the number of members belonging to the community is effectively increased and the active rate of the user is improved. be able to. Further, by providing the administrator user with effective management of the community service through the mediation by the virtual user, the burden of community maintenance and management by the administrator user can be reduced. Further, the mediation by the virtual user allows the general user to use the community service without hesitation, and prevents a situation in which the community is rough or a specific general user is hit. In addition, disclosure of unnecessary private data by general users can be prevented.

1 is a basic configuration diagram of an information processing system. It is a hardware block diagram of the information processing apparatus with which an information processing system is provided. It is a hardware block diagram of the user terminal with which an information processing system is provided. 1 is a functional block diagram of an exemplary information processing system implemented according to one embodiment. FIG. It is the conceptual diagram which illustrated the relationship between the users in a community. It is the conceptual diagram which illustrated the relationship between a virtual user and a user, and the concept of a talk room. FIG. 4 is an exemplary process flow diagram performed by one embodiment. FIG. 4 is an exemplary process flow diagram performed by one embodiment. FIG. 4 is an exemplary process flow diagram performed by one embodiment. FIG. 6 is an exemplary screen image diagram implemented by one embodiment. FIG. 6 is an exemplary screen image diagram implemented by one embodiment. FIG. 6 is an exemplary screen image diagram implemented by one embodiment.

  First, configurations of exemplary embodiments of the present disclosure will be listed and described. An information processing method, a program, and an information processing apparatus according to an embodiment of the present disclosure may include the following configurations.

  [Mode 1] According to mode 1, an information processing method is provided. In this method, the community includes a user including an administrator user and a plurality of general users, and a virtual user supporting the user, and is associated with the administrator user and the first general user by a computer. A step of generating an event, and in response to the occurrence of the event, the virtual user generates a prompting content that prompts the second general user to communicate with the first general user, and the second general user in the community Providing.

  [Mode 2] According to the mode 2, the method according to the mode 1, further, the reaction content created by the second general user in response to the supply of the prompting content is supplied to the first general user in the community. There is provided a method comprising the steps of:

  [Mode 3] According to mode 3, the method according to mode 1 or 2, further comprising the steps of receiving a mission registration by an administrator user associated with the community, and an action to the mission by the first general user A method is provided that includes a step of accepting and determining the achievement of a mission in response to acceptance of an action, wherein an event is generated in response to the achievement of the mission.

[Embodiment 4] According to Embodiment 4, the method according to Embodiments 1 to 3, further comprising: supplying the question content created by the first general user to the administrator user in the community; and supplying the question content Supplying an answer content created by an administrator user in response to a first general user in the community, and generating an event in response to the establishment of a question and answer by the question content and the answer content Is provided.

  [Embodiment 5] According to Embodiment 5, in the method of Embodiments 1 to 4, a virtual space community is implemented as a talk room by an instant messaging application and displayed on the terminal of the second general user. In the screen, a method is provided in which messaging by a second general user is displayed in a first column and messaging by an administrator user and a virtual user is displayed in a second column in chronological order.

  [Mode 6] According to mode 6, in the method of mode 5, on the screen of the talk room displayed on the terminal of the second general user, the messaging by the first general user is further performed by the virtual user or the administrator user. A method is provided that is displayed in the second column in association with messaging by.

  [Mode 7] According to mode 7, there is provided a program for causing a computer to execute the methods of modes 1 to 8.

  [Embodiment 8] According to Embodiment 8, an information processing apparatus is provided. Such an information processing apparatus includes a management unit that associates a user including an administrator user and a plurality of general users with a virtual user that supports the user, and an event associated with the administrator user and the first general user in the community. In response to the event occurrence unit to be generated and the occurrence of the event, the virtual user generates a prompting content that prompts the second general user to communicate with the first general user, and the second general user in the community A reminder content supply unit to supply.

  [Embodiment 9] According to Embodiment 9, the information processing apparatus according to Embodiment 8, further, the reaction content created by the second general user in response to the supply of the prompting content is transmitted to the first general user in the community. There is provided an information processing apparatus including a reaction / content supply unit for supplying to an information processing apparatus.

  [Mode 10] According to mode 10, the information processing apparatus according to mode 8 or 9, further including a mission registration unit that is associated with a community and receives a mission registration by an administrator user, and a mission by a first general user An information processing device including an accepting unit that accepts an action to the device, and a determining unit that determines the achievement of the mission according to the acceptance of the action, and an event is generated in the event generating unit according to the achievement of the mission. Provided.

  [Aspect 11] According to Aspect 11, the information processing device according to Aspects 8 to 10, further including a question content supply unit that supplies the question content created by the first general user to the administrator user in the community; An answer content supply unit for supplying the answer content created by the administrator user in response to the supply of the question content to the first general user in the community, and the question and answer by the question content supply unit and the answer content supply unit An information processing apparatus is provided in which an event is generated in the event generation unit in response to establishment of.

Hereinafter, embodiments of an information processing method, a program, and an information processing apparatus according to the present disclosure will be described with reference to the accompanying drawings. In the accompanying drawings, the same or similar elements are given the same or similar reference numerals. In the description of the embodiments, overlapping descriptions regarding the same or similar elements may be omitted. Further, the features shown in the embodiments can be applied to other embodiments as long as they do not contradict each other.

  FIG. 1 is an overall schematic diagram of an information processing system 1. The information processing system 1 includes a server 100 and a plurality of user terminals 200 and 300. Server 100 is connected to user terminals 200 and 300 via network 400. In FIG. 1, only two user terminals are shown for ease of explanation, but the present invention is not limited to this, and three or more user terminals may be used. In addition, the user terminals 200 and 300 are not limited to the personal computer and the smartphone as shown in the figure. In addition, for example, electronic devices such as a laptop computer, a feature phone, a PDA (Personal Digital Assistant), or a tablet terminal are used. It may be a device.

  In the following description of the embodiment, it is assumed that the community service is based on an instant messaging (IM) application. Specifically, in a talk room implemented by an IM application installed in each of the user terminals 200 and 300, communication is performed by exchanging various contents between an administrator user and a general user and between general users. To be implemented.

  With reference to FIG. 2 and FIG. 3, the hardware configuration of the server 100 and the user terminals 200 and 300 will be described. FIG. 2 is a hardware configuration diagram of the server 100. The server 100 is an information processing apparatus according to an embodiment for providing a service through an IM application, and may be realized by a general-purpose computer such as a workstation or a personal computer. Alternatively, it may be logically realized by cloud computing. The server 100 includes a processor 10, a memory 11, a storage 12, a communication interface (IF) 13, an input / output unit 14, and the like, which are electrically connected to each other through a bus 15.

  The processor 10 is an arithmetic device that controls the operation of the entire server 100 and performs control of data transmission / reception between elements and information processing necessary for executing an application. For example, the processor 10 is a CPU (Central Processing Unit), and executes information processing by executing a program or the like stored in the storage 12 and expanded in the memory 11.

The memory 11 includes a main memory composed of a volatile storage device such as a DRAM (Dynamic Random Access Memory) and an auxiliary memory composed of a nonvolatile storage device such as a flash memory or an HDD (Hard Disc Drive). . The memory 11 is used as a work area of the processor 10 and stores a BIOS (Basic Input / Output System) executed when the server 100 is started up, various setting information, and the like.

  The storage 12 stores various programs such as an application program and a user authentication program. A database that stores data used for each process of the IM application may be constructed in the storage 12.

  The communication interface 13 connects the server 100 to the network 400 and performs communication with the user terminals 200 and 300. The input / output unit 14 is an information input device such as a mouse or a keyboard, and an output device such as a display. The bus 15 is connected in common to each of the above elements and transmits, for example, an address signal, a data signal, and various control signals.

  FIG. 3 is a hardware configuration diagram of the user terminals 200 and 300. Although the example of FIG. 3 is not limited to this, the smart phone (300) which has the touch panel shown in FIG. 1 is assumed. The user terminals 200 and 300 include a processor 20, a memory 21, a storage 22, a communication interface 23, an imaging unit 24, a touch panel 25, a detection unit 26, and the like, and are electrically connected to each other via a bus 29.

The processor 20 is an arithmetic device that controls operations of the user terminals 200 and 300, performs control of data transmission / reception between elements, processing necessary for execution of an application, and the like. For example, the processor 20 is a CPU and / or a GPU (Graphical Processing Unit) or the like, and executes each necessary information process by executing a program or the like stored in the storage 22 and expanded in the memory 21.

  The memory 21 includes a main memory configured by a volatile storage device such as a RAM and an auxiliary storage configured by a nonvolatile storage device such as a flash memory or an HDD. The memory 21 is used as a work area of the processor 20 and stores a BIOS executed when the server 100 is started up and various setting information. The storage 22 stores application programs and the like.

  The communication interface 23 connects the user terminals 200 and 300 to the network 400 and communicates with the server 100. The communication interface 13 also includes Bluetooth (registered trademark) and BLE (Bluetooth Low Energy) near field communication interfaces. The imaging unit 24 has a camera function, and stores an image captured by the user in the storage 22. The touch panel 25 constitutes an input unit 251 and a display unit 252.

  The input unit 251 of the touch panel detects that the user has operated the touch panel 25. The input unit 251 can employ a pressure detection method, a resistance film method, a capacitance method, an electromagnetic induction method, or the like. Then, an input by an operation (physical contact operation such as touch operation, slide operation, swipe operation, and tap operation on the touch panel) is received at an arbitrary position on the touch panel. In this case, a change amount such as pressure at the touch position, electric resistance, electric capacity, or elastic wave energy is detected, and the corresponding contact position coordinates are specified. The display unit 252 of the touch panel is configured with a liquid crystal display or the like.

  The detection unit 26 includes, but is not limited to, an acceleration sensor, a vibration sensor, a gyro sensor, a geomagnetic sensor, a proximity sensor, an illuminance sensor, a pressure sensor, and a GPS as a built-in sensor. As an example, it functions as an activity meter that measures activity information including the number of steps of a user, a moving distance, and an action range. The activity information may be received through the communication interface 23 in cooperation with an external wearable device (not shown). By using an external wearable device, more detailed biological information can be acquired through an ECG (electrocardiogram) sensor or myoelectric sensor. In addition to this, various data from a weather sensor or the like may be acquired. The bus 29 is commonly connected to the above-described elements, and transmits, for example, an address signal, a data signal, and various control signals.

  With reference to FIG. 4, a functional configuration of an information processing system 1 that includes an information processing apparatus according to an embodiment and implements a community as a talk room by an instant messaging (IM) application will be described. FIG. 4 is an exemplary block diagram illustrating functions implemented in the server 100 and the user terminals 200 and 300, respectively.

  The server 100 includes a communication unit 110, an IM service providing unit 120, a community management unit 130, a virtual user unit 140, a screen generation unit 150, and a storage unit 190, and interacts with each other. The user terminals 200 and 300 include a communication unit 210, a storage unit 220, an IM service execution unit 230, an input editing unit 240, a registration unit 250, and an output unit 260, and interact with each other. The functional configuration of the user terminal 300 is the same (hereinafter, the user terminals 200 and 300 are collectively referred to as “user terminal 200” unless otherwise noted). Here, it is assumed that the user terminal 200 is a general user terminal and the user terminal 300 is an administrator user terminal.

  The communication unit 110 of the server 100 connects the server 100 to the network 400 and performs data transmission / reception through communication with the user terminal 200. The IM service providing unit 120 provides a basic function for implementing an IM application in order to realize messaging by a plurality of users. The community management unit 130 provides a function for managing a community as a talk room in the IM service. The virtual user unit 140 implements a virtual user function that assists the user to activate the community. The screen generation unit 150 generates a user screen associated with the talk room. Each is described in detail below.

  The IM service providing unit 120 provides an IM application function. Information on the user who uses the IM application may be included in the account information 191 and the user related information 193. The user comprehensively includes an administrator user belonging to the community and a plurality of general users. Users can be linked directly as “friends” or can be linked indirectly via a community by belonging to the same community. The link information may be included in the account association information 195.

  The community management unit 130 further includes a user and talk room management unit 132, a content supply unit 134, a mission registration unit 136, and a reception unit 138. The user of the community management unit 130 and the talk room management unit 132 associate the user with a virtual user who supports the user in the talk room. The associated information may be included in the account association information 195. Further, the user and talk room management unit 132 manages a history of messaging in the talk room. History information to be managed may be included in the messaging history information 197.

  The content supply unit 134 of the community management unit 130 performs processing related to messaging in the talk room by the user. The content supply unit 134 further includes a question content supply unit, an answer content supply unit, and a reaction / content supply unit (not shown). The question content supply unit supplies the question content generated by the general user to the administrator user's talk room in the community. The response content supply unit supplies the response content generated by the administrator user in response to the supply of the question content to the talk room of the general user who is the questioner in the community. The reaction content supply unit supplies the reaction content generated by the general user in response to the supply of the prompting content from the virtual user to the talk room of another general user in the community. Information regarding the supplied content may be included in the messaging history information 197.

  The mission registration unit 136 of the community management unit 130 receives the mission registration from the registration unit 250 of the terminal 300 of the administrator user. The mission information may be included in the mission information 198 so as to be associated with the administrator user.

  The reception unit 138 of the community management unit 130 receives an action of a general user for the mission registered by the administrator user in the mission registration unit 134. The action information may be included in the action history information 199 so as to be associated with the general user.

The virtual user unit 140 further includes an event generation unit 141, a determination unit 143, a prompting content generation unit 145, and a prompting content supply unit 147. The event generation unit 141 of the virtual user unit 140 generates an event in which the virtual user is associated with the administrator user and the general user in the community. In one example, the event may be generated in response to the mission unit 143 determining the achievement of the mission. Alternatively, it may be generated in response to the response content being supplied from the administrator user by the content supply unit 134 (answer content supply unit).

  The determination unit 143 of the virtual user unit 140 determines whether the virtual user has achieved the mission according to the information of the general user action received by the reception unit 138 for the mission registered by the administrator user in the mission registration unit 136. To do.

  The prompting content generation unit 145 of the virtual user unit 140 performs content generation processing according to the occurrence of an event in the event generation unit 141. The generated content is, for example, prompting content for the virtual user to prompt the other general user to communicate with the general user who has achieved the mission (associated with the event) and the other general user. .

  The prompting content supply unit 147 of the virtual user unit 140 supplies the prompting content generated by the prompting content generation unit 145 to the talk room of another general user in the community. The timing of supplying the prompting content to the talk room may be controlled according to the congestion of the community. For example, when prompting contents are supplied to many general users' talk rooms at once, it is assumed that reaction contents for the prompting contents are concentrated. In this case, it is preferable to control the timing of supplying the prompting content in accordance with the familiarity between general users. Alternatively, it may be controlled such that the prompting content is supplied only to a user with a high degree of closeness.

  In addition to the above, the virtual user unit 140 may include a content censor unit (not shown), for example. The content censor section censors whether the contents (text information, image information, links to Web pages, etc.) supplied from the administrator user and general users are inappropriate in the community.

  The screen generation unit 150 generates a talk room user screen using various types of information stored in the storage unit 190. The user screen is generated for each user terminal 200 of a general user and each user terminal 300 of an administrator user. That is, it differs for each user screen. Although not limited to this, normally, the content that the user has supplied to the talk room is along the right column of the screen, and the content received from other users or virtual users is along the left side of the screen, Displayed in order. The user can check the past transmission / reception history of the content in the talk room by scrolling the screen.

  The storage unit 190 manages the account information 191, user related information 193, account association information 195, messaging history information 197, mission information 198, and action history information 199 as described above. In the storage unit 190, various types of information may be managed in a database in a table format, for example. As the community is activated and active messaging is performed by users, more and more information will be registered and / or updated. In addition to these, the storage unit 190 may include various data files and programs that implement IM applications and virtual user functions. That is, the storage unit 190 can store a program that implements an information processing method according to an embodiment.

  The communication unit 210 of the user terminal 200 connects the user terminal 200 to the network 400 and performs data transmission / reception through communication with the server 100. The storage unit 220 stores various data and programs related to the IM application necessary for using the IM service on the user terminal side. The IM service enforcement unit 230 executes the IM application and enables messaging by users in the talk room. The input editing unit 240 enables message input and / or editing through the input unit 251 during messaging.

  The registration unit 250 registers a mission registered in the mission registration unit 136 of the server 100 or an action received in the reception unit 138 of the server 100. The registration of the action by the registration unit 250 may include data registration by cooperation with an external device such as a wearable device that cooperates with the user terminal 200. The output unit 260 outputs the user screen generated by the screen generation unit 150 of the server 100 to the display unit 252.

  The elements in the hardware configurations of the server 100 and the user terminals 200 and 300 shown in FIGS. 2 and 3 and the functional blocks shown in FIG. 4 are merely examples, and are not limited to these. Each functional block shown in FIG. 4 may be implemented as a part of hardware and / or as a part of software. Furthermore, you may comprise so that the user terminal 200 may have at least one part of each function block 110-190 of the server 100 shown in FIG. Conversely, the server 100 may be configured to have at least some of the functions 210 to 260 of the user terminals 200 and 300. That is, the information processing method and program according to the embodiment can be executed by an apparatus arbitrarily selected from the server 100 and the user terminals 200 and 300.

  The outline of an example of a community service realized by an information processing method, a program, and an information processing apparatus according to an embodiment will be described below. Here, the community service is assumed to be a health care service through an instant messaging (IM) application. In particular, there is a community called “Diet Group”, and each user has a talk room implemented by an IM application. The talk room image is displayed on the user terminal 200.

  In the “Diet Group” community, messaging is performed through a talk room between at least one nutritionist instructor and two or more health care subjects and / or between health care subjects. Here, it is assumed that the instructor becomes an administrator user who manages the community, and a plurality of health management subjects become general users who use the community service.

  FIG. 5 is an exemplary conceptual diagram relating to account association of a plurality of users who have downloaded an IM application and registered an account, and are participating in a “Diet Group” community. FIG. 6 is an exemplary conceptual diagram regarding a relationship between an actual user and a virtual user participating in the “diet group” community and a talk room generated based on the relationship. The association in FIG. 5 and the relationship and the talk room in FIG. 6 are managed by the user and the talk room management unit 132.

  As shown in FIG. 5, users A to D belong to the “diet group” community. User A is an instructor who is an administrator user, and user B to user D are health management subjects who are general users. Between each user, a virtual user that is implemented by the virtual user unit 140 and displayed as an icon is interposed. The virtual user operates autonomously so as to support each user's communication by mediating communication between the users A to D. Specifically, the autonomous intermediation operation of the virtual user promotes active communication between the administrator user A and the general users B to D, and further, the active communication between the general users B to D. Communication is also encouraged. This enables effective activation of the community. It should be noted that in the “Diet Group” community, it is only necessary for the user to belong to at least one administrator user and a plurality of general users, and it is needless to say that the user is not limited to the four users A to D.

  As illustrated in FIG. 6, the virtual user implemented by the virtual user unit 140 and displayed as an icon configures virtual users va to vd for each of the users A to D. That is, the virtual users va to vd support the users A to D, respectively. As a result, for example, in the talk room of the user A, the messaging of the users A to D and the virtual user va is managed as illustrated. Similarly, in user B's talk room, each of user A to D and virtual user vb, in user C's talk room, user A to D and virtual user vc, and in user D's talk room, user A to D and virtual user vd, respectively. You will manage messaging.

  As described above, in one embodiment, the community service assumes a health care service implemented as a talk room by an instant messaging (IM) application. Messaging is transmission / reception of content including a message and a stamp image. In addition to text information and image information, the content can include all or part of a web page, an audio file, a moving image file, and the like. In each terminal of the users A to D, a talk room in which the “diet group” and the community name are named is displayed. Note that the talk room may further comprise a sub-community derived from a “diet group” community such as “summer weight loss diet” and “winter weight elimination”.

  Needless to say, the embodiment is not limited to the content of the community and the type of content. Further, the application is not limited to the IM application, and any application that can exchange contents between accounts by linking accounts of a plurality of users, such as SNS or blog, can be adopted. That is, the embodiment is widely applicable to communication between users in a community in a virtual space on the Internet.

  An information processing method according to an embodiment will now be described with reference to FIGS. 7 to 9 are exemplary flowcharts implemented in the information processing method according to the embodiment. Of these, FIG. 7 shows the entire processing flow, and the event generation processing in particular is shown in detail in the processing flow of FIGS. 8 and 9. 10 to 12 are exemplary screen images implemented in the information processing method according to the embodiment and displayed on the user terminal.

I. Overall Process Flow FIG. 7 is an overall process flow of an information processing method according to an embodiment. As shown in the figure, the overall processing flow includes the server 100 (particularly, a virtual user implemented by the virtual user unit 140), the user terminal 300 of the administrator user A, the user terminal 200 of the general user B, and the general user. This is implemented by the interaction with the C user terminal 200.

  First, in order to cause the server 100 to generate an event, an action associated with the administrator user A and the general user B is executed (S10). In response to this, the receiving unit 138 of the server 10 receives an action. In response to the acceptance of the action, the virtual user vb in the event generation unit 141 generates an event associated with the administrator user A and the general user B (S20). As will be described later with reference to FIG. 8 or later, for example, the occurrence of an event is triggered by the achievement of a mission by a general user, or by the establishment of a question-and-answer response by an administrator user's answer to a question from a general user. It is good. The occurrence of the event is determined by the determination unit 143.

After the occurrence of the event, the virtual user vc generates the prompting content that prompts the general user C to communicate with the general user B in the prompting content generation unit 145. At the same time, in the prompting content supply unit 147, the virtual user vc supplies the generated prompting content to the talk room of the general user C (S30). The operations of S20 and S30 are performed in cooperation by the virtual user vb of the general user B and the virtual user vc of the general user C.

  The general user C receives the prompting content supplied from the virtual user vc in the talk room through the communication unit 210 (S40). In response to the received prompting content, the general user C generates reaction content addressed to the general user B in the input editing unit 240 and transmits it to the server 100 through the communication unit 210 (S50). At this time, the reaction content posted by the general user C is reflected in the talk room of the general user C.

  The content supply unit 134 supplies the reaction content received from the general user C only to the talk room of the general user B (S60). At the same time, the virtual user vb of the general user B in the virtual user unit 140 may function to censor the content. That is, the virtual user may analyze the reaction content and check for inappropriate content. The check may be performed by checking that the content does not correspond to slander or not contrary to public order and morals through information stored in the storage unit 190 in advance through natural language processing or image analysis processing. Then, the general user B receives the reaction content supplied from the general user C in the talk room through the communication unit 210 (S70).

  Subsequent to supplying the reaction content to the talk room of the general user B in S60, the virtual user vb generates the prompting content for prompting the general user B to communicate with the general user C in the prompting content generation unit 145. Then, in the prompting content supply unit 147, the virtual user vb supplies the prompting content to the talk room of the general user B (S80). As a result, the general user B receives the prompting content supplied from the virtual user vb in the talk room through the communication unit 210 (S90). Thereafter, the general user B who has received the prompting content can supply response content to the talk room of the general user C by mediation of the virtual user vc in accordance with the prompting content (not shown).

  In this way, communication (messaging) between the general user B and the general user C is performed. Messaging is always performed with mediation by the virtual users vb and vc. That is, messaging is supported by the virtual users vb and vc, particularly as in S30 and S80. For this reason, general users can communicate without disclosing unnecessary personal information. In addition, content that is inappropriate as content can be deleted by the virtual user after being censored and not supplied to the talk room. For this reason, it is possible to avoid a situation where the community is rough and / or a specific person is beaten. In other words, a healthy community can be maintained autonomously.

II. Event Generation Processing Flow The event generation by the event generation unit 141 will be described in relation to S10 and S20 in FIG. The occurrence of an event can be triggered by (i) achievement of a mission by a general user, or (ii) an administrator user's answer to a question from a general user. FIG. 8 shows a processing flow for generating an event triggered by the fact that the general user B has achieved the mission for the mission registered by the administrator user A. FIG. 9 shows a processing flow for generating an event triggered by the fact that the administrator user A responds to the question content by transmitting the answer content with respect to the question content transmitted from the general user B to the administrator user A. 8 and 9, only one general user B is shown as a general user for simplicity.

  In the event occurrence example of FIG. 8, first, the administrator user A registers a mission associated with the community using the registration unit 250 of the user terminal (S110). A mission is a task imposed on all or part of general users belonging to a community. The user associated with the mission will perform actions to accomplish the mission.

  Examples of missions in the “Diet Group” community are: “Lose weight 3 kilos in a month”, “Walk more than 50,000 steps a week”, “Two squats 10 times a day”, “One day The calorie intake is set to 1500 kcal or less. The administrator user A can register various information regarding the mission on the mission setting screen provided by the registration unit 250. For example, mission start and end date, period (1 month / 1 day, etc.), parameters (weight / steps / number of squats / calories, etc.), values required to achieve (3 kg / 50,000 steps / 2 times / 1500 kcal, etc.) ), Incentives (500 points / 10 points, etc.) can be set. In addition to this, the contents of the mission may include moving image content (such as an explanatory moving image of a squat method) created by the administrator user. The mission is accepted by the mission registration unit 136 of the server 100 and stored as mission information 198 (S120).

  For the registered mission, during the period, the general user B performs a related action (S130). In response to this, the receiving unit 138 of the server 100 receives the execution of the action by the general user B every time (S140). Information on the execution of the action is stored as action history information by the receiving unit 138 of the server 100. Information on the execution of the action is registered by the registration unit 250 of the user terminal. Specifically, the user may directly input using the input editing unit 240. You may detect from sensor parts, such as an acceleration sensor with which user terminal 200 is provided. Or you may acquire from the wearable device which can cooperate with the user terminal 200, and the preset device.

  In the above example, if the mission is “reducing weight by 3 kg in one month”, the general user B measures the weight every day and inputs a numerical value from the input editing unit 240. Or you may communicate directly with the server 100 through a network for every measurement from the weight scale of the general user B possessed in advance. Similarly, if the mission is “walking a total of 50,000 steps or more in one week”, the number of steps per day detected by the detection unit 26 (particularly the acceleration sensor) of the user terminal 200 is periodically communicated with the server 100. Also good. If the mission is “2 sets of 10 squats per day”, the number of times that the general user B actually exercises is counted according to the content of the squat video specified by the administrator user A, and is synchronized with the server 100. Is good. In addition, it is good to be comprised so that it may have a function in which a squat animation associates and registers the number of times of a try. If the mission is “daily calorie intake is 1500 kcal or less”, an image of a daily meal may be taken by the imaging unit 24 and communicated with the server 100.

  In response to the acceptance of the action, the virtual user vb determines the achievement of the mission in the determination unit 143 (S150). When it is determined that the mission is achieved, the event generating unit 141 causes the virtual user vb to generate an event (S160 / S20 in FIG. 7).

In the above example, if the mission is “reducing weight by 3 kg in one month”, it is determined that the mission has been achieved when the general user B's monthly weight has decreased by 3 kg or more. Similarly, if the mission is “walk more than 50,000 steps in one week”, it is determined that the mission has been achieved when the total number of steps per week measured by the user terminal 200 exceeds 50,000 steps. Is done. If the mission is “2 sets of 10 squats per day”, the mission was completed when the number of daily trials of general user B associated with the squat video specified by administrator user A exceeded 2 It is determined to be a thing. If the mission is “daily calorie intake is 1500 kcal or less”, the daily meal image of the general user B is analyzed and calorie intake is calculated. Determined.

  In response to the occurrence of an event due to the achievement of the mission of the general user B, the server content supply unit 134 supplies the achievement of the mission of the general user B to each talk room of the administrator user A and the general user B (S170). On the screens of the talk rooms of the administrator user A and the general user B, content indicating the achievement of the mission of the general user B is displayed (S180 and S190). At the same time, the virtual user vc associates the prompting content with the content indicating the achievement of the mission of the general user B and supplies it to the talk room of the other general user C (FIG. 7: S30).

  In the event occurrence example in FIG. 9, first, the question content from the general user B to the administrator user A is generated by the input editing unit 240 of the user terminal of the general user B and transmitted to the server 100 (S210). At this time, the question content is reflected in the talk room of the general user B. In the server 100, the question content is supplied to the talk room of the administrator user A by the content supply unit 134 (question content supply unit) (S220). At the same time, the virtual user unit 140 may function to censor whether the content of the question content is inappropriate.

  The administrator user A receives the question content from the general user B in his / her talk room (S230). Then, in response to receipt of the question content, the administrator user A generates an answer content addressed to the administrator user B by the input editing unit 240 of the user terminal of the administrator user A and transmits it to the server 100 (S240). ). At this time, the answer content is reflected in the talk room of the administrator user A. In the server 100, the response content is supplied to the general user B's talk room by the content supply unit 134 (response content supply unit) (S250). At the same time, the virtual user unit 140 may function to censor whether the content of the answer content is inappropriate.

The general user B receives the response content from the administrator user A in his / her talk room (S260). On the other hand, on the server 100 side, in the determination unit 143, the virtual user va determines that a question / answer exchange (ie, a question-and-answer) has been established between the general user B and the administrator A (S270). When it is determined that the question and answer is established, the virtual user va generates an event in the event generating unit 141 (S280). At the same time, the virtual user supplies the prompting content to the talk room of another general user C in association with the question content and the answer content (FIG. 7: S30).
III. Talk room screen example

  With reference to FIGS. 10-12, the example of the screen of the talk room displayed by the user terminal mounted by the information processing method by one Embodiment is demonstrated. 10 and 11 relate to the overall processing flow shown in FIG. 7 and the event generation processing flow shown in FIG. 8, and are displayed on the user terminals of general user B and general user C in the “Diet Group” community. An example of talk room messaging is shown. FIG. 12 is related to the overall processing flow shown in FIG. 7 and the event generation processing flow shown in FIG. 9, and also shows a messaging example of a talk room displayed on the user terminal of the general user C in the “Diet Group” community. .

  More specifically, FIG. 10 shows an example of a talk room of “General Hitomi Sato” who is a general user C, and FIG. 11 shows an example of a talk room of “Alex” which is a general user B. FIG. 12 shows an example of a talk room where the general user C is “Alex” (in this example, the general user B is “Sato Hitomi”). 10 to 12, the administrator user A is “Koide”. As shown in FIGS. 10 to 12, in the talk room screen of the user terminal 200 of the general user, the left column shows the content supplied by the virtual user “FiNC-chan” or the administrator user A “Koide” in time series. Displayed in order. In the right column, the contents supplied by the general user A or B are displayed in chronological order. The display mode of the talk room is not limited to the above example. The content supplied by the virtual user “FiNC-chan” may be displayed in the right column in the talk room.

  In the screen examples of the talk rooms in FIGS. 10 and 11, the mission is registered in advance by the administrator user A “Koide” (FIG. 8: S110, S120). As a result of the general user B “Alex” executing an action for the mission (FIG. 8: S130, S140 / FIG. 7: S10), the mission is achieved (FIG. 8: S150), and an event occurs (FIG. 8). 8: S160 / FIG. 7: S20).

  In the screen example of FIG. 10, the virtual user “FiNC-chan” generates the prompting content C11a for the general user C “Hitomi Sato” “Alex-san has accomplished the mission. It is supplied to the room (FIG. 7: S30, S40). At the same time, applause icons C11b indicating “Like”, “Send Message” C11c, and “Send Stamp” C11d, which are reaction options, are also displayed in the talk room as part of the prompting content C11.

  The general user C “Hitomi Sato” has selected “Send Stamp” C21 from among the reaction options C11b to d provided by the virtual user. Then, as the reaction content, the “Otsukama-sama” stamp C22 displaying “Otsukama-sama” together with the image is selected and transmitted (FIG. 7: S50). In response to this, the virtual user “FiNC-chan” also supplies the stamp C22 to the talk room of the general user B “Alex” (FIG. 7: S60, S70). As a result, the content C12 “A stamp has been sent to Alex” generated by the virtual user “FiNC-chan” is supplied to the talk room of the general user “Sato Hitomi” and displayed on the screen.

  After this, when general user C “Hitomi Sato” performs further actions in the “Diet Group” talk room, “Question” OP1, “Confirm Mission” OP2, “Ranking” displayed at the bottom of the screen. The option such as “Confirm” is selected. For example, if “question” OP1 is selected, the administrator user A can be asked a question and a specific answer (advice) can be received from the administrator user A. When “Confirm Mission” OP2 is selected, the specific contents of the mission associated with the general user C “Hitomi Sato” registered by the administrator user A can be confirmed. When “Confirm Ranking” OP3 is selected, the degree of achievement for the mission can be confirmed in a ranking format within the “Diet Group” community.

  FIG. 10 shows a screen example of the talk room of the general user C “Hitomi Sato”, while FIG. 11 shows a screen example of the talk room of the general user B “Alex”. As described above, in the screen example of FIG. 10, the general user C “Hitomi Sato” transmits the stamp C22 as the reaction content for the achievement of the mission by the general user B “Alex”. On the other hand, in the screen example of FIG. 11, it is assumed that the general user C “Hitomi Sato” has transmitted a text message C31b as the reaction content.

  In the screen example of FIG. 11, the virtual user “FiNC-chan” notifies that the message addressed to the general user B “Alex” is received from the general user C “Sato Hitomi” (FIG. 7: S60), and the content C31 is displayed. It is displayed on the screen (FIG. 7: S70). The content C31 includes a message C31a of “FiNC-chan”, a virtual user “You have received a message about your mission from Sato-san”, and a general user who says “Wow! C “Hitomi Sato” reaction content C31b. As described above, in the screen example of FIG. 11, the reaction content by the general user C “Hitomi Sato” is displayed in the left column of the screen in association with the messaging by the virtual user “FiNC-chan”. That is, even a message from the general user C “Sato Hitomi” takes the form of mediation by the virtual user “FiNC-chan”. In other words, even when the general users B and C are not real acquaintances, the virtual user can mediate the communication, thereby enabling easy communication. Thereby, the community is activated.

  Next, the virtual user “FiNC-chan” generates a prompting content (message) “Do you want to send a thank you stamp or message to Mr. Sato?” And supplies it to the talk room (FIG. 7: S80). Along with the message, applause icons indicating “Like”, “Send Message”, and “Send Stamp” are supplied to the talk room, as is the case with C11. As a result, the prompting content C32 is displayed in the “Diet group” talk room of the general user B “Alex” (FIG. 7: S90). The general user B “Alex” responds to the reminder content C32 from the virtual user “FiNC-chan”, and further communicates with the general user C “Hitomi Sato” via the virtual user, thereby activating the community. The

  While the screen examples of the talk room in FIGS. 10 and 11 are related to the event generation process flow associated with the mission shown in FIG. 8, the screen example of the talk room in FIG. 12 is related to the event generation process flow shown in FIG. .

  With respect to the screen example of FIG. 12, the general user B “Hitomi Sato” generates a question content C41q for the administrator user A “Koide”, “Are there stretches that work for stiff shoulders?” And sends it to the server (FIG. 12). 9: S210). The administrator user A “Koide” who has received the question content C41q via the server generates a response content C41a “If this is a stiff shoulder, this stretch works well” and sends it to the server (FIG. 9). : S240). The answer content C41a also includes link information C41l to a Web page and a video titled “New essential goods for tired body? Care for stiff shoulders with golf balls”. As a result, a question and answer session is established between the general user C “Hitomi Sato” and the administrator user A “Koide” (FIG. 7: S270), and an event is generated (FIG. 9: S290 / FIG. 7). : S20).

  As in the screen example of FIG. 12, the general user C “Alex” talk room screen includes a series of question-and-answer content C41 including question content C41q and answer content C41a (including link information C41l). Is displayed. That is, the messaging by the general user C “Hitomi Sato” is displayed in the left column of the talk room in association with the messaging by the administrator user A “Koide”. As a result, the general user C “Alex” can confirm the question and answer between the general user B “Hitomi Sato” and the administrator user A “Koide”.

Next, the virtual user “FiNC-chan” generates the prompting content C43 “Reply to Mr. Koide?” And supplies it to the talk room of the general user B “Alex” (FIG. 7: S30, S40). Also, applause icons indicating “Like”, which are reaction options, are displayed in the talk room as part of the prompting content C43, similarly to C11 and C31 (FIG. 7: S40).

  According to the embodiment of the present disclosure, it is possible to activate a community through autonomous mediation of a virtual user in a community service in a virtual space. In particular, by supporting the maintenance and improvement of the relationship between the administrator user and the general user and between the general users, the number of members belonging to the community is effectively increased and the active rate of the user is improved. be able to. Further, by providing the administrator user with effective management of the community service through the mediation by the virtual user, the burden of community maintenance and management by the administrator user can be reduced. Further, the mediation by the virtual user allows the general user to use the community service without hesitation, and prevents a situation in which the community is rough or a specific general user is hit. In addition, disclosure of unnecessary private data by general users can be prevented.

The above-described embodiments are merely examples for facilitating understanding of the present invention, and are not intended to limit the present invention. The present invention can be changed and improved without departing from the gist thereof, and it is needless to say that the present invention includes equivalents thereof.

Claims (5)

An information processing method,
In the community, a user including an administrator user and a plurality of general users and a virtual user supporting the user are associated with each other.
Generating an event associated with execution of an action by the administrator user associated with the administrator user and a first general user;
In response to the occurrence of the event, the virtual user generates a prompting content that prompts the second general user to communicate with the first general user, and supplies the content to the second general user in the community. Steps,
Including the method. The method of claim 1, further comprising:
Providing the reaction content created by the second general user in response to the provision of the reminder content to the first general user in the community. The method according to claim 1 or 2, further comprising:
Supplying the question content created by the first general user to the administrator user in the community;
Providing answer content created by the administrator user in response to the supply of the question content to the first general user in the community;
And the event is generated in response to establishment of a question and answer by the question content and the answer content. The method according to any one of claims 1 to 3, wherein the community is implemented as a talk room by an instant messaging application;
In the talk room screen displayed on the terminal of the second general user, messaging by the second general user is in the first column, messaging by the administrator user and the virtual user is in the second column, A method that is displayed in sequence order. The method of claim 4, wherein
In the screen of the talk room displayed on the terminal of the second general user, further, messaging by the first general user is associated with messaging by the virtual user or the administrator user in the second column. The method that is displayed.