JP6536191B2 - Service providing system, user apparatus, and program - Google Patents

Description

  The present invention relates to a service providing system, a user apparatus, and a program.

  2. Description of the Related Art Conventionally, there has been proposed a system for providing various services to a user by one or more servers connectable from a user device used by a user (a user) via a communication line. Examples of the service include a document management service in which a server manages an electronic document generated by a user using a scanner or the like. Such service is called cloud service.

  In such a system, there has been proposed a technique for notifying an operator of a system failure (error) caused by an operation on the system by a user or an administrator of the system.

  For example, in Patent Document 1, in a distributed environment including a server and a plurality of client computers, combinations of operation states of a plurality of client computers and operations to the server when a failure occurs are stored as history information. When an operation on the server is input, it is determined whether or not the operation causes a failure based on the history information, and in the case of causing a failure, the operation is canceled and a warning message for the operator There is disclosed a technology for displaying. Patent Document 1 discloses, as an operation on a server, a relatively simple operation such as stopping an application operating on the server.

  In Patent Document 2, in the operation management of a computer system, a state predicted as a result of the operation of the operation management is stored in advance in a database, and the result of the actual operation and the state stored in the database are A technique is disclosed for comparing and presenting an operator with a correction method and the like when it is determined that the operation has not been performed correctly.

JP 2001-22717 A Patent 5434908 gazette

  Among the services provided to the user via the communication line, there are services that the user sets and uses usage conditions. For example, in the document management service, it is possible to store, retrieve or search electronic documents as its function, and in using the service, the user selects (sets) the function to be used. Also, for example, even after selecting the storage function, the user sets the attributes (for example, color mode, reading resolution, format, etc.) of the electronic document to be stored, and then stores the electronic document in the document management service.

  For example, when the set use condition is a condition outside the support of the service or the like, the use condition set by the user causes a failure in the service, it is preferable to notify the user at an early stage. In particular, in the case where it is necessary to set a plurality of setting values for a plurality of setting items indicating usage conditions in using the service, when a failure is notified after setting of all the setting values, the setting operation up to that point Has the problem of being wasted.

  An object of the present invention is to use, in a service provided via a communication line, a failure that may occur in the future due to a use condition of the service set by a user before setting of the use condition is completed. To notify people.

A service providing system according to the present invention includes a user device used by a user, a service providing device for providing a service to the user through a communication line, and fault information management connected to the user device so as to be accessible. A device, wherein the failure information management device is identified based on usage conditions of a plurality of services each of which has caused a failure in the service in the past and each of which comprises a plurality of setting values for a plurality of setting items The failure condition acquiring unit for acquiring a failure condition consisting of a combination of a setting item and a setting value, which is a factor causing a failure in the service, the user device being a use condition of the service Setting means for setting a plurality of setting values for a plurality of setting items, the setting value set by the setting means, and a setting item corresponding to the setting value Failure notification means for notifying the user that a future failure will occur in the service before setting of all of the plurality of setting values by the setting means is completed when a set is included in the failure condition And having.

  Preferably, the failure notification means includes, in the failure condition, a set of a setting value set so far and a setting item corresponding to the setting value every time one setting value is set by the setting means. It is determined whether the

  Preferably, the user device further includes storage means for storing the fault condition received from the fault information management device prior to processing by the fault notification means, the fault notification means including the setting means The notification is performed when the set of the setting value set by the setting unit and the setting item corresponding to the setting value is included in the failure condition stored in the storage unit.

  Desirably, message information is associated with the fault condition, and the fault notification means includes a combination of the setting value set by the setting means and a setting item corresponding to the setting value in the fault condition. In the case, the message information associated with the failure condition is output to the user.

  Preferably, the message information is set by an administrator of the service providing system.

The user device according to the present invention is provided with setting means for setting a plurality of setting values for a plurality of setting items, which is a use condition of a service provided by the service providing device to the user, and the setting set by the setting means. A combination of a value and a setting item corresponding to the setting value is identified based on usage conditions of a plurality of the services each having a plurality of setting values for a plurality of setting items, each of which caused a failure in the service in the past When it is included in a failure condition consisting of a combination of a setting item and a setting value, which is a factor causing a failure in the service, before setting of all of the plurality of setting values by the setting means is completed, And a failure notification unit that notifies the user that a failure will occur in the service in the future.

A program according to the present invention includes a setting unit configured to set a plurality of setting values for a plurality of setting items, which is a use condition of a service provided by a service providing apparatus to a computer, and a computer The combination of the setting value and the setting item corresponding to the setting value has caused a failure in the service in the past, based on the usage condition of the plurality of services each including the plurality of setting values for the plurality of setting items When it is included in a fault condition consisting of a combination of a setting item and a setting value, which is a factor causing a failure in the service, before setting of all of the plurality of setting values by the setting means is completed. The information processing apparatus is characterized in that it functions as failure notification means for notifying the user that a failure will occur in the service in the future.

  According to the first, sixth and seventh aspects of the invention, the user may use the service conditions set by the user as a factor before the setting of the use conditions is completed. Can be notified.

  According to the second aspect of the present invention, it is possible to notify the user of a possible future failure immediately after the user sets the setting value causing the failure in the service.

  According to the third aspect of the invention, the data between the user device and the relay device according to the process of determining whether or not the set of the set value and the setting item corresponding thereto is included in the failure condition. The amount of communication and the time taken for the determination process can be reduced.

  According to the fourth aspect of the present invention, it is possible to notify the user of detailed information on a possible future failure.

  According to the fifth aspect of the present invention, it is possible to notify the user of information according to the content of the failure that may occur in the future.

BRIEF DESCRIPTION OF THE DRAWINGS It is the structure schematic of the service provision system which concerns on this embodiment. It is a figure which shows the example of error information. It is a flowchart which shows the flow of error information acquisition. It is a flowchart which shows the flow of the error notification to a user. FIG. 6 is a view showing an example of a use condition setting screen of a document management service in the client device 14; It is a figure which shows the example of an error notification.

  Hereinafter, preferred embodiments of the present invention will be described based on the drawings.

  FIG. 1 is a schematic diagram of a service providing system 10 according to the present embodiment. The service providing system 10 is a system for providing a service (cloud service) to a user (user) via a communication line. The service provided by the service providing system 10 may be various services. In the present embodiment, the service providing system 10 stores the electronic document transmitted from the device used by the user, transmits the stored electronic document to the user device, or searches the stored electronic document. Provide management services.

  The service providing system 10 is connected to a plurality of document management servers 12 for providing a document management service to a user (user), a plurality of client devices 14 used by the user, and a plurality of document management servers 12 via a communication line 16a. , The relay device 18 connected to the plurality of client devices 14 via the communication line 16 b, and the administrator terminal 20 connected to the relay device 18 in an accessible manner and used by the administrator of the service providing system 10 Ru. In the present embodiment, the communication lines 16a and 16b are the Internet, but may be a LAN or the like. The relay device 18 and the administrator terminal 20 may also be connected via a communication line.

  The document management server 12 is a computer having a performance that can function as a server. The document management server 12 is connected to, for example, a storage unit 22 configured of a hard disk, a ROM, a RAM, etc., a control unit 24 including a CPU and controlling each unit of the document management server 12, and a communication line 16a. And a communication unit (not shown in FIG. 1).

  A document DB (database) 22a is defined in the storage unit 22. The document DB 22a is available to the user of the service providing system 10. The service providing system 10 may be a so-called multi-tenant system, and a plurality of document DBs for a plurality of tenants (for example, a company or the like) may be defined in the storage unit 22.

  The control unit 24 processes an electronic document according to a document management service (hereinafter simply referred to as "document management service") provided by the document management server 12. For example, processing for storing the electronic document transmitted from the client device 14 in the document DB is performed. Alternatively, in response to the request sent from the client device 14, the electronic document is read from the document DB and sent to the client device 14. Alternatively, in response to the request sent from the client device 14, the electronic document search process is performed in the document DB. Thus, the document management service has the functions of electronic document storage, acquisition, and inspection. Of course, the document management service may have other functions.

  The document management service is used after the use conditions are set by the user. The use conditions are determined by a plurality of setting values set for a plurality of setting items. As setting items, for example, functions, attributes of stored electronic documents (for example, document ID, document name, version, comment, format, presence or absence of lock, document size, new / update distinction information, etc.), and electronic It contains attributes that are key to document acquisition and retrieval.

  In addition, when a failure (error) occurs in the document management service, the control unit 24 transmits an error report signal for reporting the occurrence of an error to the relay device 18. Errors that occur in the document management service will be described in detail later.

  Although the service providing system 10 includes a plurality of document management servers 12, the configuration and function of each document management server 12 are the same. Also, an aspect including only one document management server 12 can be adopted.

  The client device 14 is a device used by a user who receives a service. The client device 14 may be a multifunction device, a printer, a scanner, or a terminal such as a personal computer or a tablet. In the present embodiment, a multifunction peripheral is used as the client device 14. The service providing system 10 includes a plurality of client devices 14. Also, an aspect including only one client device 14 can be adopted.

  The client device 14 scans a paper document or the like and optically reads it to generate an electronic document (that is, provides a scanner function). A reading unit 26 such as a hard disk, a ROM, a RAM, etc. A liquid crystal monitor including a display unit 30 or a button or a touch panel on the display unit 30 on which a processing content of the client device 14 or a screen for setting is displayed, and for inputting a user instruction to the client device 14 Output unit 34 that prints as an input medium by printing the input unit 32, the electronic document stored in the storage unit 28, or the electronic document acquired from the document management server 12, etc. (that is, provides the print function) Control unit 36 configured to control each unit of the client device 14, and the communication line 1 A communication unit for connecting to b is configured to include a (not shown in FIG. 1). The control unit 36 also functions as the use condition setting unit 38 and the error notification instruction unit 40.

  The storage unit 28 stores programs for causing the respective units of the client device 14 to function, error information transmitted from a relay device 18 described later, and the like. Alternatively, the electronic document read by the reading unit 26 is stored.

  The use condition setting unit 38 sets a use condition of the document management service according to the user's instruction input from the input unit 32. As described above, the use condition of the document management service is performed by setting a plurality of setting values for a plurality of setting items.

  The error notification instruction unit 40 uses the document management service set by the use condition setting unit 38 for the user based on the document management service use condition set by the use condition setting unit 38 and error information described later. The condition instructs to output an error notification to notify the user that an error may occur in the document management service in the future. Specifically, an error notification is displayed on the display unit 30, or an error is notified to the user by a method such as outputting a voice from a voice output unit (not shown in FIG. 1) of the client device 14.

  The relay device 18 is a computer having a performance that can function as a server. The relay device 18 relays information (data) between the plurality of document management servers 12 and the plurality of client devices 14. When the interfaces and protocols of data processing differ among the plurality of document management servers 12, the relay device 18 requests each of the document management servers 12 to store electronic documents from the client device 14 to the document management server 12, for example. After converting into a suitable data format, processing such as transmission to the document management server 12 is performed.

  The relay device 18 includes, for example, a CPU, and is connected to a control unit 42 that controls each unit of the relay device 18, for example, a storage unit 44 configured of a hard disk, a ROM and a RAM, and communication lines 16a and 16b. And a communication unit (not shown in FIG. 1). The control unit 42 also functions as the usage condition acquisition unit 46 and the error information registration unit 48.

  When relaying information communication from the client device 14 to the document management server 12, the use condition acquisition unit 46 acquires the use conditions set for the document management service. In particular, the use condition acquiring unit 46 acquires the use conditions (hereinafter referred to as “error conditions”) in which an error occurs in the document management service. The "error" in the present specification means an error caused by the setting of the use condition of the document management service. For example, an error that occurs when a use condition not supported by the document management service is set, and a use by a certain use condition due to a defect in software or hardware in the document management server 12 or a specification change of the document management service. Or an error that occurs when the use condition is set in a state where it has become permanently impossible. Moreover, "failure" and "error" in the present specification are synonymous.

  Specifically, when an error occurs in the document management service, the use condition acquiring unit 46 generates an error in the document management service based on an error report signal transmitted from the document management server 12 providing the document management service. Identify what happened. Then, when an error occurs, the usage condition (error condition) set for the document management service is acquired.

  In addition, the use condition acquiring unit 46 constantly monitors the use conditions of the document management service transmitted from the client device 14 and reports an error from the document management server 12 when the document management service is used under a certain use condition. If the signal is not transmitted, the use condition may be acquired as a condition that does not cause an error in the document management service (normal use condition).

  The error information registration unit 48 registers the error condition acquired by the use condition acquisition unit 46 in the storage unit 44 as the error information 50. In the document management service, the error information registration unit 48 may register, in the error information 50, only the error condition in which an error has occurred a predetermined number of times. The error information registration unit 48 registers the error information 50 separately for each of the plurality of document management services provided by the plurality of document management servers 12.

  In the error information 50, a set of a setting item and a setting value for it indicating the error condition is registered. Hereinafter, a set of a setting item and a setting value for it will be referred to as a “setting combination”. The administrator of the service providing system 10 may register an error condition.

  The storage unit 44 additionally stores programs for operating the respective units of the relay device 18. Alternatively, the available conditions acquired by the use condition acquisition unit 46 may be stored.

  The configuration outline of the service providing system 10 is as described above. As described above, in the present embodiment, the relay device 18 functions as an error (fault) information management device that manages the error information 50 in which an error condition causing an error in the document management service is registered. Next, details of the process of the error information registration unit 48 and details of the error information 50 will be described using FIG. 2 with reference to FIG.

  An example of the error information 50 is shown in FIG. The error information 50 shown in FIG. 2 corresponds to one document management server 12 among the plurality of document management servers 12. In the error information 50, an error ID for identifying the error condition, message information, a release flag, and a permanent flag are associated with an error condition that has caused an error in the document management service in the past. In the present embodiment, the error information 50 is in the form of a table. Note that in the description of the error condition, for example, the description “function: search” means that the setting item is a function and the setting value for that is a search.

  Looking at the row 50a, a plurality of setting combinations of “function: search”, “document name: xxxxx”, “version: 2.00”, and “format: pdf” are registered as error conditions. In one aspect of the error information 50, all setting combinations set when an error occurs in the document management service is registered as an error condition.

  The error information registration unit 48 compares a plurality of error conditions to identify which setting combination is a factor causing an error among the plurality of setting combinations registered as the error condition, and causes an error. Only the setting combinations that become may be registered as an error condition. For example, a plurality of registered error conditions may be compared, setting combinations overlapping in those may be extracted, and only the extracted setting combinations may be registered as error conditions. For example, referring to the row 50a and the row 50b in FIG. 2, among the setting combinations included in both error conditions, the overlapping setting combination is "function: search" and "version: 2.00". In this case, the rows 50a and 50b may be deleted, and "function: search" and "version: 2.00" may be newly registered as error conditions. Furthermore, when an error condition including "function: search" and "version: 1.20" (that is, an error condition with a different set version) is registered, if the search itself using the version as a key causes an error In order to be identified, "function: search" and "version: any" may be registered as error conditions. Further, in extracting the setting combination that causes the error, the use condition (normal use condition) acquired in the use condition acquisition unit 46 and not causing an error in the document management service may be taken into consideration.

  In addition, when a large number of error conditions of "function: storage", "color mode: color", and reading resolution of 400 dpi or more are registered, "function: storage", "color mode: color", and "Reading resolution: 400 dpi or more" may be registered (row 50c). Also in this case, the normal use conditions acquired by the use condition acquisition unit 46 (for example, when the reading resolution is 300 dpi or less in "function: storage" and "color mode: color", no error is considered) are taken into consideration. Good.

  Further, for example, when the use condition includes "function: acquisition", when all errors are generated regardless of the setting values of other setting items, the error information registration unit 48 obtains the entire acquisition function of the document management service. It may be identified as unavailable and only "function: acquisition" may be registered as an error condition.

  In the message information, a message to be output to the user at the time of error notification to the user by the error notification instruction unit 40 is registered. When an error condition is registered, for example, a default message such as "This setting causes an error" is registered. The content of the message can be changed by the administrator of the service providing system 10. At a timing when the error information registration unit 48 registers the error condition in the error information 50, an error condition registration report signal is transmitted from the relay device 18 to the administrator terminal 20. The administrator receives the error condition registration report signal to recognize that a new error condition has been registered, and accesses the relay device 18 from the administrator terminal 20 to edit the message content if necessary.

  The cancellation flag is a flag indicating whether the corresponding error condition causes an error in the document management service. Naturally, when an error condition is registered, the release flag corresponding to the error condition is “FALSE” which indicates that an error occurs in the document management service. When the error condition no longer causes an error in the document management service due to the maintenance of the administrator, the error information registration unit 48 sets the release flag corresponding to the error condition to “TRUE”. The determination as to whether or not the release flag is set to “TRUE” is made by comparison with the normal use condition acquired by the use condition acquisition unit 46. That is, when the same use condition as the registered error condition is acquired as the normal use condition, the release flag corresponding to the error condition is set to “TRUE”. Alternatively, the operation of the release flag may be performed by the administrator. In addition, when the registered error condition does not cause an error without setting the release flag, the error condition may be deleted from the error information 50.

  The permanent flag is a flag indicating whether the operation under the registered error condition is out of support due to the specification change of the document management service or the like. If the permanent flag is "TRUE", it means that the operation in the error condition is not supported. The operation of the permanent flag is performed by the administrator.

  When the permanent flag is set to "TRUE", the use condition setting unit 38 prevents the error condition corresponding to the permanent flag "TRUE" from being set from the beginning when the user sets the use condition of the document management service. May be For example, when the permanent flag "TRUE" is attached to the error condition consisting of "function: search" and "document ID: any", the document ID can not be input on the search condition setting screen (for example, the document ID input field) To gray out etc.).

  Hereinafter, the flow of the registration process of the error information will be described according to the flowchart of FIG. 3 with reference to FIG.

  In step S10, the use condition setting unit 38 sets the use conditions of the document management service according to the instruction of the user. The document management service usage request information including the set usage conditions is transmitted to the relay device 18.

  In step S12, the relay device 18 converts the usage request information transmitted from the client device 14 into an appropriate data format, and then transfers the usage request information to the document management server 12. At this time, the use condition acquiring unit 46 acquires and temporarily stores the use conditions included in the use request information.

  In step S14, the document management server 12 receives the use request information transferred from the relay device 18. Then, the control unit 24 determines whether the use condition included in the use request information is an appropriate condition in the document management service. If the use condition is determined to be an error condition, for example, the use condition is a use condition outside the support of the document management service, the control unit 24 does not operate according to the use condition. That is, an error occurs (step S16).

  In that case, in step S18, the control unit 24 transmits, to the relay device 18, an error report signal for reporting that the document management service can not operate according to the received usage condition, that is, an error has occurred.

  In step S20, the relay device 18 transfers the error report signal transmitted from the document management server 12 to the client device 14. At the same time, when receiving the error report signal from the document management server 12 in step S22, the error information registration unit 48 registers the use condition temporarily stored in step S12 in the error information 50 as an error condition. As described above, at this time, the error information registration unit 48 transmits an error condition registration report signal indicating that a new error condition is registered in the error information 50 to the administrator terminal.

  In step S24, the error notification instructing unit 40 displays an error notification indicating that an error has occurred in the document management apparatus based on the received error report signal.

  As described above, each time an error occurs in the document management service, an error condition causing the error is registered in the error information 50.

  Next, the flow of the error notification process of the error notification instruction unit 40 based on the error information 50 will be described according to the flowchart of FIG. 4 while referring to FIG. In the example of setting use conditions for storing the electronic document generated by the scanner function of the client device 14 in the document management server 12, the flow of the process will be described. Also, in this example, the table shown in FIG. 2 is used as the error information 50.

  In step S40, the control unit 36 determines whether the user has started the setting of the use condition of the document management service. For example, when the user causes the display unit 30 to display a screen for setting the use condition, the control unit 36 determines that the setting of the use condition is started.

  FIG. 5 shows an example of a setting screen for use conditions of the document management service displayed on the display unit 30. As shown in FIG. The screen shown in FIG. 5 is a screen for inputting each setting value related to the storage function after "store" is already set for the "function" which is the first setting item. As shown in FIG. 5, in order to use the storage function of the document management service, it is necessary to set various conditions (scan conditions) related to the electronic document to be stored. As the scan conditions, setting values need to be set for various setting items such as color mode, reading resolution, format, document size, image quality, document name, document ID, comment, and the like.

  Returning to FIG. 4, in step S <b> 42, the control unit 36 transmits a request signal for the error information 50 to the relay device 18. The relay device 18 receiving the request signal transmits the error information 50 to the client device 14 in step S44. In step S46, the control unit 36 causes the storage unit 28 to store the error information 50 transmitted from the client device.

  In step S48, the use condition setting unit 38 sets a setting value for one setting item of the use conditions of the document management service according to the instruction of the user. In this example, "stored" is set for the setting item "function" in this step.

  In step S50, the error notification instruction unit 40 determines whether the use condition set up to now is included in the error condition registered in the error information. In this example, it is determined whether or not the setting combination that has been set up to this point (“function: storage” in this step) matches the setting combination registered as the error condition without any excess or deficiency. In this step, an error condition of only "function: storage" is not registered in the error information 50 (see FIG. 2), and the process proceeds to step S52. In the determination of this step, the error condition in which the release flag is "TRUE" is ignored.

  In step S52, the use condition setting unit 38 determines whether settings have been set for all setting items required to use the document management service. For example, when the user instructs start of use of the document management service (for example, start of scanning / transmission of electronic document), it is determined that setting of setting values for all setting items is completed. If all setting values have not been set, the process returns to step S48.

  In the second step S48, it is assumed that "color" is set for the setting item "color mode". Thereafter, the same determination is made in steps S50 and S52 again, and "400 dpi" is set for the setting item "reading resolution" in step S48 again.

  In step S50, the setting combinations that have been set up to now, that is, “function: storage”, “color mode: color”, and “reading resolution: 400 dpi” are registered in the error information 50 (see FIG. 2) (refer to row 50c), and the process proceeds to step S54.

  In step S54, the error notification instruction unit 40 notifies the user that an error will occur in the future in the document management service under the use condition set by the user. Specifically, a message associated with the error condition (row 50c) that matches the set usage condition is displayed on the display unit 30 (see FIG. 6).

  As described above, in the present embodiment, the setting combination set so far matches the error condition every time the setting value for one setting item is set in the setting of the use condition of the document management service. If a match is found, an error is notified to the user at that time. That is, when using the document management service, if some of the plurality of setting combinations to be set by the user have already satisfied the error condition, an error is immediately notified. As a result, compared with the case where an error is notified after the user sets all setting values for all setting items, the occurrence of an error is notified to the user earlier, and waste of the setting operation of the user can be reduced. .

  Further, in the present embodiment, when an error occurs in the document management service, the use condition (error condition) causing the error is registered in the error information 50. If an error occurs one after another, an error condition is registered in the error information 50 one after another. That is, since the error information 50 is dynamically updated, error notification can be performed according to the latest operation status of the document management service. As a result, when the document management server has a new failure, the user can be notified of an error even before the administrator recognizes the failure.

  Further, the error information 50 includes a message, and by outputting the message to the user at the time of error notification, more detailed information on the error can be provided to the user. In particular, since the administrator can edit the message, the user can be notified of the message corresponding to the status of each error.

  In the present embodiment, every time the setting value for one setting item is set, it is determined whether or not the setting combination set up to now matches the error condition. From the viewpoint of reduction, every time a set number of set values are set, it is determined whether the set use condition matches the error condition, and the user is notified of an error based on the determination. May be It may be determined whether or not the set use condition matches the error condition at a timing at which an error can be notified to the user before at least all set values indicating the use condition are set.

  Further, in the present embodiment, although the error notification is performed when the setting combination set in the use condition setting unit 38 matches the setting combination registered as the error condition with no excess or deficiency, the use condition setting unit 38 An error may be notified when the setting combination set in (4) matches a part of the setting combination registered as an error condition. For example, when “function: search”, “document name: any”, “version: any”, and “format: pdf” are registered as error conditions, “function: search” in use condition setting unit 38 And, when "document name: any" is set, an error may be notified to the user. In this case, it is preferable to notify a message such as, for example, “If“ Version: any ”is set and“ Format: pdf ”is set, an error occurs” or the like. The degree to which the setting combination set and the setting combination registered as the error condition match may be set appropriately in consideration of the user's convenience, etc.

  Further, in the present embodiment, the error information 50 is transmitted to the client apparatus 14 at the timing when the use condition setting of the document management service is started. From the viewpoint of using the latest error information 50, it is preferable that the client device 14 acquire the error information 50 at the timing immediately before the setting of the use condition (that is, the timing in the present embodiment). The timing of acquiring the information 50 is not limited to this. For example, the error information 50 may be acquired from the relay device 18 at regular timing (such as once a day). Alternatively, the error notification instruction unit 40 accesses the relay device 18 every time it is determined whether the client apparatus 14 does not acquire the error information 50 and the set combination that has been set matches the error condition, and the storage unit 44 The error information 50 stored in may be referred to.

  Also, the relay device 18 may be separated into two parts: a public relay device and a relay device proxy installed in an intranet in which the administrator terminal 20 is included. In this case, the public relay apparatus only performs data format conversion processing, and the relay apparatus proxy acquires usage conditions, registers error information, and the like. This aspect is suitable when a person different from the administrator of the service providing system 10 manages the relay device, and the administrator of the service providing system 10 does not rely on the relay device to generate error information (such as a message). It has the advantage of being able to be edited.

  DESCRIPTION OF SYMBOLS 10 service provision system, 12 document management server, 14 client apparatus, 16a, 16b communication line, 18 relay apparatus, 20 administrator terminal, 22, 28, 44 memory part, 24, 36, 42 control part, 26 reading part, 30 Display unit, 32 input units, 34 output units, 38 use condition setting unit, 40 error notification instruction unit, 46 use condition acquisition unit, 48 error information registration unit, 50 error information.

Claims (7)

A user apparatus used by the user, a service providing apparatus for providing a service to the user via a communication line, and a fault information management apparatus connected to the user apparatus so as to be accessible.
The fault information management device
It is a factor causing a failure in the service, which is identified based on usage conditions of a plurality of the services, each of which has caused a failure in the service in the past, and each of the plurality of setting values for a plurality of setting items . Failure condition acquisition means for acquiring a failure condition consisting of a combination of setting items and setting values,
Have
The user device is
A setting unit configured to set a plurality of setting values for a plurality of setting items, which is a use condition of the service;
When a set of the setting value set by the setting means and a setting item corresponding to the setting value is included in the failure condition, the setting of all of the plurality of setting values by the setting means is completed. Failure notification means for notifying a user that a failure will occur in the service in the future;
Have
A service providing system characterized by The failure notification means determines whether or not a set of the setting value set so far and the setting item corresponding to the setting value is included in the failure condition every time one setting value is set by the setting means. To determine
The service providing system according to claim 1, characterized in that. The user device is
Storage means for storing the fault condition received from the fault information management device prior to processing by the fault notification means;
And have
The failure notification unit performs the notification when a combination of the setting value set by the setting unit and a setting item corresponding to the setting value is included in the failure condition stored in the storage unit.
The service providing system according to claim 1 or 2, characterized in that: The fault condition is associated with message information,
The failure notification means uses the message information associated with the failure condition when the failure condition includes a set of the setting value set by the setting means and a setting item corresponding to the setting value. Output to
The service providing system according to any one of claims 1 to 3, characterized in that. The message information is set by an administrator of the service providing system.
The service providing system according to claim 4, characterized in that: Setting means for setting a plurality of setting values for a plurality of setting items, which are conditions for using the service provided by the service providing apparatus to the user;
A set of the setting value set by the setting means and a setting item corresponding to the setting value causes a failure in the service in the past, and includes a plurality of setting values for a plurality of setting items. The plurality of setting values by the setting unit are included in a failure condition consisting of a combination of a setting item and a setting value, which is a factor causing a failure in the service specified based on the use condition of the service. Failure notification means for notifying the user that a future failure will occur in the service before all the settings are completed;
User equipment with. Computer,
Setting means for setting a plurality of setting values for a plurality of setting items, which are conditions for using the service provided by the service providing apparatus to the user;
A set of the setting value set by the setting means and a setting item corresponding to the setting value causes a failure in the service in the past, and includes a plurality of setting values for a plurality of setting items. The plurality of setting values by the setting unit are included in a failure condition consisting of a combination of a setting item and a setting value, which is a factor causing a failure in the service specified based on the use condition of the service. Failure notification means for notifying the user that a future failure will occur in the service before all the settings are completed;
A program to function as