JP6531129B2 - Simultaneous monitoring apparatus for multiple chats, simultaneous monitoring system for multiple chats, simultaneous monitoring method for multiple chats and simultaneous monitoring program for multiple chats - Google Patents

Description

  The present invention relates to a simultaneous monitoring apparatus for multiple chats simultaneously monitoring multiple chats with multiple chat terminals, a simultaneous monitoring system for multiple chats, a simultaneous monitoring method for multiple chats, and a simultaneous monitoring program for multiple chats.

  As communication means between users, telephone, fax, mail, etc. are used, and in recent years, chat service such as LINE (registered trademark) and the like that can chat with friends and groups using portable devices such as smartphones is provided. Simpler message transmission has become possible (see, for example, Patent Document 1 below).

JP, 2014-146380, A

  However, the conventional chat service exchanges messages between users, and it has been difficult to use it for operations requiring immediacy. For example, it could not be used for the task of monitoring messages of multiple users.

  Specifically, when a user at a plurality of sites uses the chat service of the portable device to report the work status or perform linked work, the response from the user who received the report on the work status becomes complicated. For example, when the number of users who use the chat service increases at the same time, one user receives messages of many users at the same time, and it becomes impossible to easily grasp the situation of each user. In addition, even when an urgent message is received from a user who needs urgent response, an accurate response may not be made because the message may be buried in many other users.

  An object of the present invention is to easily monitor a plurality of chats simultaneously and to improve the business efficiency in view of the above problems.

In order to achieve the above object, a simultaneous monitoring apparatus for multiple chats according to the present invention is a simultaneous monitoring apparatus for multiple chats provided in a chat client communicatively connected to a chat server that mediates an interactive message with another chat client. And a control unit for displaying a plurality of messages respectively received from the chat clients in the chat area divided for each of the chat clients , the control unit being in a state of talking with the other chat clients. A plurality of messages received from a chat list display area shown and a chat client selected from the display area of the talk list are displayed in each chat area divided by the number of chat clients .

  The control unit displays a plurality of indicators of the chat area divided by the chat client on the talk list in accordance with the number of chat clients selected from the display area of the talk list, and by selecting the indicators, A message received from a user may be displayed in the chat area corresponding to the position of the indicator.

  The control unit may highlight the monitoring keyword or the monitoring keyword and the message when the message received from the other chat client includes the monitoring keyword registered in advance. .

  Further, the control unit is characterized in that, when the highlight display is performed, a display is performed to inquire the user about the presence or absence of a message confirmation including the monitoring keyword.

Further, according to the simultaneous monitoring system of a plurality of chats of the present invention, in the simultaneous monitoring system of a plurality of chats including a chat client of a plurality of users and a chat server which is communicably connected to the chat client and mediates an interactive message. server, a plurality of messages received from each of the other of said chat clients, the information to be displayed in the chat area divided for each of the chat clients with a control unit to be transmitted to the chat client, the control unit, the other of said A display area of a talk list showing a state during talk with a chat client and chat areas obtained by dividing a plurality of messages received from a chat client selected from the display area of the talk list by the number of chat clients Display on It is characterized in.

In the method of simultaneously monitoring a plurality of chats according to the present invention, there is provided a method of simultaneously monitoring a plurality of chats of a chat client communicatively connected to a chat server which mediates an interactive message with another chat client. Displaying a plurality of messages respectively received from a plurality of chat clients in a chat area for each of the chat clients, and displaying a display area of a talk list indicating a state during a talk with another chat client, A plurality of messages received from chat clients selected from the display area of the talk list may be displayed in the chat area divided by the number of chat clients .

Further, in the simultaneous monitoring program for multiple chats according to the present invention, there is provided a simultaneous monitoring program for multiple chats of chat clients communicatively connected to a chat server that mediates an interactive message with another chat client. Displaying a plurality of messages respectively received from a plurality of chat clients in a chat area for each of the chat clients, and displaying a display area of a talk list indicating a state during a talk with another chat client, A plurality of messages received from chat clients selected from the display area of the talk list may be displayed in the chat areas divided by the number of chat clients .

  According to the present invention, it is possible to easily monitor a plurality of chats simultaneously and to improve the business efficiency.

FIG. 1 is a schematic diagram of a multiple chat simultaneous monitoring system according to the embodiment. FIG. 2 is a diagram illustrating an example of a hardware configuration of devices used in the simultaneous monitoring system of a plurality of chats according to the embodiment. FIG. 3 is a sequence diagram for explaining an example of processing of a plurality of chat messages according to the embodiment. FIG. 4 is a diagram showing an example of screen display by simultaneous monitoring processing of a plurality of chats according to the embodiment. (1) FIG. 5 is a diagram showing an example of screen display by simultaneous monitoring processing of a plurality of chats according to the embodiment. (Part 2) FIG. 6 is a diagram showing an example of screen display by simultaneous monitoring processing of a plurality of chats according to the embodiment. (3) FIG. 7 is a diagram showing an example of screen display by simultaneous monitoring processing of a plurality of chats according to the embodiment. (4) FIG. 8 is a diagram showing an example of screen display by simultaneous monitoring processing of a plurality of chats according to the embodiment. (5) FIG. 9 is a diagram showing an example of screen display by simultaneous monitoring processing of a plurality of chats according to the embodiment. (6) FIG. 10 is a sequence diagram showing a screen display process of simultaneous monitoring of a plurality of chats according to the embodiment. FIG. 11 is a flowchart illustrating an example of a process of monitoring messages of the simultaneous monitoring apparatus of a plurality of chats according to the embodiment.

Embodiment
In the following, preferred embodiments of the simultaneous monitoring apparatus for multiple chats, the simultaneous monitoring system for multiple chats, the simultaneous monitoring method for multiple chats, and the simultaneous monitoring program for multiple chats according to the present invention will be described in detail with reference to the accompanying drawings. Do.

(System outline configuration)
FIG. 1 is a schematic diagram of a multiple chat simultaneous monitoring system according to the embodiment. The simultaneous monitoring system for multiple chats includes a chat server 100 and a chat client (terminal) 101 for each user connected to the chat server 100 via a communication network such as the Internet including a wireless communication network. The chat client 101 includes a personal computer (PC) 101a, a smartphone 101b, a tablet 101c, and the like.

  In the following description, an example will be described in which a plurality of employees (users) in a company or the like carry on-site work while carrying a smartphone 101 b in the simultaneous monitoring system of a plurality of chats.

  The chat server 100 permits only chats exchanged between users (chat clients 101) in the same group (talk room) set in advance. The simultaneous monitoring device for multiple chats corresponds to each of these chat clients 101.

  In addition, the user of the site (chat client 101) and the central monitoring center may be divided into functions, and the chat server 100 may have the function of the simultaneous monitoring apparatus of multiple chats. In this case, a monitor may operate the console connected to the chat server 100 to monitor chats of users (chat clients 101) of a plurality of sites which the chat server 100 exchanges.

  In the chat client 101 (PC 101a, the smartphone 101b, and the tablet 101c), an application of a chat service with another chat client 101 is implemented. The chat server 100 manages chats between chat clients 101.

  FIG. 2 is a diagram illustrating an example of a hardware configuration of devices used in the simultaneous monitoring system of a plurality of chats according to the embodiment. For example, the chat server 100 shown in FIG. 1 has the configuration shown in FIG. Chat server 100 includes CPU 201, ROM 202, RAM 203, magnetic disk drive 204, magnetic disk 205, optical disk drive 206, optical disk 207, input device 208, video I / F 209, display 210, communication I / F 211 and the like. The components 201 to 211 are connected by a bus 220.

  The CPU 201 has a function of a control unit that controls the chat server 100 as a whole. The ROM 202 stores a server boot program. The RAM 203 is used as a work area of the CPU 201. That is, the CPU 201 controls the entire control of the chat server 100 by executing various programs recorded in the ROM 202 while using the RAM 203 as a work area.

  The magnetic disk drive 204 controls the reading / writing of the data with respect to the magnetic disk 205 according to control of CPU201. The magnetic disk 205 records the data written under the control of the magnetic disk drive 204. As the magnetic disk 205, for example, an HD (hard disk) can be used.

  The optical disk drive 206 also controls reading / writing of data on the optical disk 207 according to the control of the CPU 201. The optical disc 207 is a removable recording medium from which data is read according to the control of the optical disc drive 206. The optical disc 207 can also use a writable recording medium. In addition to the optical disk 207, an MO, a memory card or the like can be used as a removable recording medium.

  The input device 208 may be a remote control provided with a plurality of keys for inputting characters, numerical values, various instructions, a keyboard, a touch panel, and the like. The input device 208 may be realized by any one of a remote control, a keyboard, and a touch panel, but can also be realized by a plurality of forms.

  The video I / F 209 is connected to the display 210. Specifically, the video I / F 209 outputs, for example, a graphic controller that controls the entire display 210, a buffer memory such as a VRAM (Video RAM) that temporarily records image information that can be displayed immediately, and the graphic controller It is comprised by control IC etc. which control the display 210 based on the image data.

  The display 210 displays icons, cursors, menus, windows, or various data such as characters and images. As the display 210, for example, a TFT liquid crystal display, an organic EL display, or the like can be used.

  The communication I / F 211 is connected to the network and functions as an interface of the chat server 100 and the CPU 201. Communication networks functioning as networks include the Internet, public networks, mobile telephone networks, LANs, WANs, and the like.

  The chat server 100 shown in FIG. 1 uses the program and data recorded on the ROM 202, the RAM 203, the magnetic disk 205, the optical disk 207, etc. shown in FIG. Achieve 100 functions.

  The chat client 101 (PC 101a, smartphone 101b, tablet 101c) shown in FIG. 1 also has the same configuration as that shown in FIG. 2, and the CPU 201 functions as a control unit to control the entire processing. In portable devices such as the smartphone 101b and the tablet 101c, for example, a flash memory can be used instead of the magnetic disk 205 and the optical disk 207.

(Example of multiple simultaneous chat processing)
FIG. 3 is a sequence diagram for explaining an example of processing of a plurality of chat messages according to the embodiment. The illustrated clients 1 to 3 are chat clients 101 (for example, a smartphone 101 b). When the client 1 inputs a chat message and sends it (step S301), the message is sent to the server (chat server) 100, and the server 100 stores the message sent by the client 1 in the storage unit DB (step S302) . The storage unit DB is recorded and stored in the magnetic disk 205, the optical disk 207, etc. of FIG.

  Thereafter, the server 100 distributes the message transmitted by the client 1 (for example, the smartphone 101 b) to the other clients 2 and 3 (the smartphone 101 b) (step S303). The clients 2 and 3 display the received message (step S304). Further, when the monitoring keyword registered in advance is included in the received message, the clients 2 and 3 highlight the corresponding message part (step S305).

  In this case, the client 1 adds a registered keyword (for example, “urgent” or the like) registered in advance to the message and sends it, for example, in order to alert the users of the other clients 2 and 3 to the cautions and inquiries.

  As a result, when each user of clients 1 to 3 performs work in a group, it is possible to notify the clients 2 and 3 of the message sent by the client 1. Also, when the monitoring keyword included in advance between the clients is included in the message, the clients 2 and 3 highlight the message portion. As a result, when a matter requiring immediate response or a matter requiring attention occurs during field work etc., this situation can be shared within the message sharing group, and efficient response can be achieved. .

(Example of simultaneous monitoring process of multiple chats)
Next, an example of simultaneous monitoring processing of a plurality of chats will be described. FIGS. 4-9 is a figure which shows the example of a screen display by the simultaneous monitoring process of the some chat concerning embodiment. In these figures, although the example of a screen display of PC101a is shown among chat clients 101, the same display can be performed by layout change etc. also in the smart phone 101b and the tablet 101c with other small screen areas. In the following screen display example, the processing content executed by the control unit (CPU 201) of the PC 101a will be described.

  In the example shown in FIG. 4, on the display screen 401, the talk list 410 of the user of the talk room is provided on the left side. A chat area 411 is provided on the right side, and in the chat area 411, chats (messages) of a plurality of selected users among the users displayed in the talk list 410 are displayed.

  The example shown in FIG. 5 shows a state when an icon of a certain user designation unit 401a is selected. A chat with a specific user can be performed by the selection of the user designation unit 401a. When the user a in the talk list 410 is selected and operated, chat contents (messages) 501 of the display area 500 of the user a selected in the talk list 410 are displayed in time series (new message is at the top) in the chat area 411 .

  In the chat content 501, in addition to the text message, an image 502 etc. transmitted by the user a can be displayed as shown. Also, by inputting text in the message input unit 503 and performing transmission operation, the input message can be transmitted to the user a.

  Further, on the right side of the chat area 411, an action / file exchange tab 504 for exchanging information with the user a is provided, and by the operation of these tabs, an action (instruction) notified from the user a or reception of the file , And transmission of actions and files to the user a.

  Next, a display example when three users are selected in the user's talk list 410 is shown. The example shown in FIG. 6 shows a state when the icon of the multi-user designation unit 401 b is selected. In this case, when three users of users a, b, and c are selected in the talk list 410, the chat area 411 is displayed in three corresponding to the number of users 3.

  The positions (positions in the width direction) of the users a, b, and c displayed on the talk list 410 can be set arbitrarily. On the display area 500 of the user a in the talk list 410, indicators divided into three in the width direction corresponding to the number of users are displayed. Then, when the cursor is moved in the width direction, the display position of the chat area 411 is displayed, for example, in a color according to the index.

  The index 500a in FIG. 6 indicates the position of the left side divided into three, and when the leftmost (first) index 500a on the display area 500 of the user a is selected, the left side of the chat area 411 corresponds to the chat area 411a of the user a. Become.

  If the center (second) index 500b is selected in the display area 500 of the user a, the chat area 411b in the center of the chat area 411 becomes the display area of the user a, and the rightmost side in the display area 500 of the user a (third When the index 500c of) is selected, the chat area 411c on the rightmost side of the chat area 411 becomes the display area of the user a.

  FIG. 7 shows a state in which the display area of the chat area 411 of the three users a to c is determined. When the user a selects the leftmost indicator 500 a on the display area 500, the leftmost side of the chat area 411 becomes the chat area 411 a of the user a.

  When the user b selects the center index 500 b in the display area 500, the chat area 411 b in the center of the chat area 411 becomes the display area of the user b. When the user c selects the rightmost index 500 c in the display area 500, the rightmost chat area 411 c of the chat area 411 becomes the display area of the user c.

  Further, by selecting the image 502 displayed in the chat area 411, the image 502 can be enlarged and displayed as shown in FIG. The example of FIG. 8 is an example in which the image of the lost PC 800 is displayed, and other users in the talk can easily know the appearance of the dropped object by browsing the image, and the dropper can be found early.

  In the above example, the example of displaying the talk content of the three users in the chat area 411 corresponding to the selection of the three users on the display screen 401 has been described, but the number of users is equal to the number of users selected in the talk list 410 It can be changed to 1 to n, and the talk of more users can be displayed in the chat area 411.

  As described above, the PC 101a can simultaneously display the contents of the talk of a plurality of other users and can easily confirm it. Further, the user displayed in the chat area 411 can be easily changed by user selection of the talk list 410. Furthermore, the display area of the user displayed in the chat area 411 can also be changed to any position.

  Furthermore, when a text (monitoring keyword) registered in advance is included in the message content of the talk, the talk of the user having the registered monitoring keyword can be displayed with priority. Each chat client 101 stores, in advance, a plurality of monitoring keywords in, for example, the storage unit (magnetic disk 205, optical disk 207, or flash memory) of FIG.

  Then, it is assumed that the content of the talk of the user d includes the monitoring keyword of [Emergency]. In this case, the control unit (CPU 201) of the chat client 101 highlights the display of the user d on the display screen 401. In the highlight display, for example, the message is displayed so as to stand out in a fluorescent color or blinking display. This makes it possible for other users to easily know that an emergency has occurred at the site of user d.

  Further, as shown in FIG. 9, by selecting the rightmost index 500c on the display area 500 of the talk list 410 of the user d, the rightmost chat area 411c of the chat area 411 It can be changed to d. Then, details of the urgent talk content 901 of the user d can be confirmed. The talk content 901 is also highlighted.

  FIG. 10 is a sequence diagram showing a screen display process of simultaneous monitoring of a plurality of chats according to the embodiment. It is assumed that the user of chat client 101 clicks on a position corresponding to the second (center) position (for example, user b in FIG. 5) in talk list 401 on display screen 401 (step S1001).

  In this case, the control unit (CPU 201) of the chat client 101 displays a talk message on the second (center) chat area 411 for the user b (step S1002). Also, if the monitoring keyword is included in this message, this message is highlighted (step S1003).

  FIG. 11 is a flowchart illustrating an example of a process of monitoring messages of the simultaneous monitoring apparatus of a plurality of chats according to the embodiment. The example of a process which the control part (CPU201) of the chat client 101 performs is shown.

  When the chat client 101 receives a message from another user (step S1101), the chat client 101 displays the received message (step S1102). Thereafter, the chat client 101 determines whether the received message contains a monitoring keyword registered in advance (step S1103).

  If the received message contains the monitoring keyword (step S1103: YES), the chat client 101 proceeds to the process of step S1104. If not (step S1103: NO), the chat client 101 proceeds to the process of step S1107. Do.

  In step S1104, the chat client 101 highlights the monitoring keyword (step S1104). Here, if the monitoring keyword is "urgent", only the text of "urgent" may be highlighted, or the whole of the received message text may be highlighted following "urgent".

  Here, in the chat client 101, either valid / invalid of keyword confirmation is set in advance. Then, after highlighting the monitoring keyword in step S1104, the chat client 101 determines whether or not to execute keyword confirmation (step S1105). If the setting of the chat client 101 is the keyword confirmation “valid” (step S1105: YES), a confirmation pop-up is displayed on the display unit (step S1106).

  The confirmation pop-up includes, for example, a message asking whether the user confirmed the message including the monitoring keyword, such as “Are you sure of the message of [Emergency]?”. When the user clicks on the confirmation pop-up, the chat client 101 determines that the user has confirmed the message including the monitoring keyword, hides the confirmation pop-up, and proceeds to step S1107.

  If the setting of the chat client 101 is the keyword confirmation “invalid” (step S1105: No), the process proceeds to step S1107.

  In step S1107, when there is a click operation of the user on the talk list 410 (step S1107), the chat client 101 specifies a chat area 411 for displaying a message received from the click position (step S1108). This specification corresponds to the process of the description using FIG. 7 described above, and the chat client 101 determines what number chat area the click operation is (step S1109).

  Here, if the click operation on the talk list 410 is the first area (step S1109: No. 1), the talk (message) is displayed in the first chat area 411 (for example, the chat area 411 a of FIG. 7) (Step S1110).

  If the click operation on the talk list 410 is the second area (step S1109: second), the talk (message) is displayed in the second chat area 411 (for example, the chat area 411b of FIG. 7) (step S1111) ). If the click operation on the talk list 410 is the n-th area (step S1109: n-th), the talk (message) is displayed in the n-th chat area 411 (rightmost chat area) (step S1112).

  After the processing in step S1110, step S1111, and step S1112, the chat client 101 ends the above processing.

  In the embodiment described above, each chat client 101 is configured to carry out the processing of simultaneously displaying the chats of other users and highlighting display based on the monitoring keyword. The present invention is not limited to this, and the chat server 100 may be configured to carry out simultaneous display of chats of users of the chat clients 101 and highlight display processing based on a monitoring keyword. In this case, the chat server 100 executes the processing described above performed by each chat client 101, and transmits information (screen information) as a result to the chat client 101 based on the message and operation information for each chat client 101. Good.

  According to the embodiment described above, it is possible to simultaneously display a plurality of chat messages exchanged with a plurality of users, and to exchange messages with a plurality of users efficiently. In addition, a list can be displayed with a plurality of users in talk in the talk list, and details of the talk of the user selected in the talk list can be displayed in a chat area divided by the number of divisions according to the number of users. Talk can be performed efficiently even if there are many. Furthermore, the user's talk displayed in the chat area can be easily changed by changing the user selection displayed in the talk list.

  In addition, since the display area of the talk list user is divided and the index corresponding to the divided display area of the chat area is displayed, the user who wants to display the detailed message in the chat area can be arbitrarily selected, and the display unit is limited Multiple chats can be displayed efficiently on the display area of.

  Also, when the monitoring keyword included in advance between the clients is included in the message, the monitoring keyword or the message including the monitoring keyword is highlighted. As a result, when a matter requiring immediate response or a matter requiring attention occurs during field work etc., this situation can be shared within the message sharing group, and efficient response can be achieved. .

  The above-described embodiment can be applied to, for example, various systems related to information sharing of a plurality of users at work execution sites and situation monitoring of users. For example, information sharing at each site (counter, boarding gate, in-flight, luggage loading and unloading department) and the like in an airline contributes to the effect of regular operation and ensuring safety. In addition, attendance and location management of multiple users (rounders) going out for patrol etc., creation of minutes for each meeting, information management such as voices (opinions) and awareness points of visitors in multiple stores such as apparel, and more in the food service industry Quality control by periodical quality control inquiries and responses at stores, shift work management by regular shift requests and responses to part-time job managers, daily reports such as taxis and other operating journals and vehicle information, advance payments, etc. It can be applied to various systems.

  The program concerning simultaneous monitoring of a plurality of chats described in the present embodiment can be realized by executing a prepared program on a computer. The program is recorded on a computer-readable recording medium such as a semiconductor memory, a hard disk, a flexible disk, a CD-ROM, and a DVD, and is executed by being read from the recording medium by the computer. Also, this program may be distributed via a network such as the Internet.

  As described above, the present invention is useful for an apparatus and system for simultaneous monitoring of a plurality of chats using a chat service, and is particularly useful for an apparatus and system for simultaneous monitoring of a plurality of chats exchanged between a plurality of users. .

100 chat server 101 chat client 101a PC
101b Smartphone 101c Tablet 201 CPU
202 ROM
203 RAM

Claims (7)

The simultaneous monitoring apparatus for a plurality of chats provided in a chat client communicably connected to a chat server that mediates an interactive message with another chat client,
A control unit configured to display a plurality of messages respectively received from the other chat clients in a chat area divided for each of the chat clients ;
The control unit
A display area of a talk list showing a state during talk with another chat client;
An apparatus for simultaneously monitoring a plurality of chats , wherein a plurality of messages received from chat clients selected from the display area of the talk list are displayed in each chat area divided by the number of the chat clients . The control unit
A plurality of indicators of the chat area divided by the chat client are displayed on the talk list in correspondence with the number of chat clients selected from the display area of the talk list, and the index is selected by selecting the indicator. The simultaneous monitoring apparatus according to claim 1, wherein a message received from a user is displayed in the corresponding chat area. The control unit
The monitoring keyword or the monitoring keyword and the message are highlighted when the monitoring keyword received in advance is included in the message received from the other chat client. Multiple chat simultaneous monitoring device. The control unit
4. The simultaneous monitoring apparatus according to claim 3, wherein, when the highlight display is performed, a display for inquiring the user about the presence or absence of a message confirmation including the monitoring keyword is performed. In a simultaneous monitoring system of a plurality of chats including a chat client of a plurality of users and a chat server which is communicably connected to the chat client and mediates an interactive message,
The chat server is
The system further comprises a control unit for transmitting, to the chat client, information to display a plurality of messages respectively received from the other chat clients in a chat area divided for each of the chat clients.
The control unit
A display area of a talk list showing a state during talk with another chat client;
A system for simultaneously monitoring a plurality of chats, wherein a plurality of messages received from chat clients selected from the display area of the talk list are displayed in each chat area divided by the number of the chat clients. In a method of simultaneously monitoring a plurality of chats of chat clients communicably connected to a chat server that mediates an interactive message with another chat client,
The computer of the chat client is
Displaying a plurality of messages respectively received from the other chat clients in a chat area for each of the chat clients;
Display a talk list display area showing the status during talks with other multiple chat clients,
Displaying a plurality of messages received from chat clients selected from the display area of the talk list in the chat areas divided by the number of chat clients;
A method for simultaneously monitoring a plurality of chats, characterized by performing a process. In a chat client multiple chat simultaneous monitoring program communicatively connected to a chat server that mediates an interactive message with another chat client,
On the chat client computer:
Displaying a plurality of messages respectively received from another plurality of chat clients in a chat area for each of the chat clients;
Display a talk list display area showing a state during talk with another chat client,
Displaying a plurality of messages received from chat clients selected from the display area of the talk list in the chat areas divided by the number of chat clients;
The simultaneous monitoring program of multiple chats characterized by performing processing.

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