JP6448100B1 - Reservation system - Google Patents

Abstract

To provide a reservation system in which both a customer and a restaurant can make a reservation with confidence.
A site management server includes a storage unit for restaurant official site information and a transmission unit for transmission to a customer terminal. The reservation management server 2 is included in the reservation information, the first transmission unit that transmits the restaurant foreign language reservation page information, the customer information, the reservation information storage unit, and the reservation page information to the customer terminal, the customer reservation information reception unit, and the reservation information. A second transmission unit that transmits the settlement information to be transmitted to the third server. The settlement execution server 3 stores a storage unit that stores settlement site information, customer information, and settlement information, a reception unit that receives customer information and settlement information of a restaurant to be reserved, a prepayment execution unit, and prepayment completion information. A transmission unit for transmitting to the network. When a reservation request is input from the customer terminal 4, the manager of the server 2 makes a provisional reservation to the restaurant, pays the price from the customer to the manager, pays the price from the manager to the restaurant, and the restaurant pays the price. Complete the reservation after confirming payment.
[Selection] Figure 1

Description

  The present invention relates to a reservation system, and more particularly to a reservation system specialized in reservations for foreigners.

  Conventionally, in order to make reservations for restaurants and the like, it is common to use a telephone or the Internet. There are many restaurant reservation systems using the Internet (see, for example, Patent Document 1). Such a site is operated as a portal site on which a large number of restaurants are posted, and for example, Tatelog (registered trademark) and Gurunavi (registered trademark) are famous.

  In addition, when a foreigner who visits Japan makes a reservation for a restaurant, it is usual to make a reservation before visiting Japan via the portal site described above or directly by contacting the restaurant.

JP 2008-97050 A

  However, as a problem of the reservation system using the conventional portal site, it takes time and money to reflect the latest state of the restaurant on the portal site, so the restaurant opening hours, holidays, menus, fees, etc. However, there are many cases that are not up-to-date. In particular, foreigners visiting Japan from overseas must return to Japan without being able to eat or drink at the desired restaurant, although the information is not up to date, even though they have come to Japan.

  In addition, when making a reservation directly at a restaurant, the restaurant side is often unable to handle English or other foreign languages, and the reservation may be refused or the reservation may be inconsistent because the content is not communicated firmly. In this case as well, foreigners visiting Japan cannot eat or drink at the desired restaurant.

  In addition, as a common problem in the reservation system using the portal site described above and direct reservations to restaurants, there have been many reports of cancellations without notice or significant late arrivals of customers making reservations. There is a fact that there are many voices on the side that they do not want to accept reservations for foreigners. As a matter of course, the fee has not been paid in advance, so if a cancellation or significant delay occurs, the restaurant side will suffer material loss and opportunity loss.

  The present invention has been made in view of the above-mentioned problems, and customers can make a reservation at a desired restaurant with peace of mind, and the restaurant can pay the fee even if cancellation or late arrival occurs. The purpose is to provide a reservation system that allows both parties to make reservations with peace of mind.

  A reservation system according to one aspect of the present invention is a reservation system in which an administrator mediates reservation between a customer and a restaurant, and includes a first server, a second server, a third server, and a customer terminal. Provided, the first server, the second server, and the customer terminal are connected via a network, the first server stores the official site information of the restaurant, the official site information A transmission unit for transmitting to the terminal and displaying the official site on the customer terminal, wherein the second server stores foreign language reservation page information, customer information, and reservation information associated with the restaurant official site Included in the reservation information, a first transmission unit that transmits the reservation page information to the customer terminal and displays the reservation page on the customer terminal, a reception unit that receives the reservation information input by the customer on the reservation page, and the reservation information Before payment information A second transmission unit that transmits to the third server, wherein the third server stores a storage unit that stores payment site information, customer information, and payment information, and a restaurant that is reserved by the customer information and the customer. A receiving unit that receives the payment information, a payment execution unit that executes pre-settlement based on the payment information, and a transmission unit that transmits information on completion of the pre-settlement to the second server, When a restaurant reservation request is input from a customer terminal via a reservation page, the manager of the second server makes a tentative reservation to the restaurant, and the payment is confirmed from the customer to the manager. A person pays the price to the restaurant, and the restaurant completes the reservation after confirming the payment.

  According to this configuration, the customer can check the latest information of the desired restaurant on the official website, can make a reservation on the reservation page attached to the official website, and can make a reservation only for the reason of being a foreigner. There is no decline. In addition, since the restaurant side is pre-paid at the time of the customer's reservation, there is no loss due to cancellation or late arrival, and the reservation can be received with confidence. Here, the reservation site includes other information of the restaurant in addition to the reservation information.

  The reservation system is a reservation system in which an administrator mediates reservation between a customer and a restaurant. The reservation system includes a first server, a second server, a third server, and a customer terminal. A server, the second server, and the customer terminal are connected via a network, and the first server transmits the official site information of the restaurant, the official site information to the customer terminal, A transmission unit that displays an official site on a customer terminal, and the second server stores a foreign language reservation page information, customer information, and reservation information that accompanies the restaurant official site, The first transmission unit that transmits the reservation page information to the customer terminal and displays the reservation page on the customer terminal, the reception unit that receives the reservation information input by the customer on the reservation page, and the settlement information included in the reservation information Third server A second transmission unit for transmitting, and the third server stores payment site information, customer information, payment information, a storage unit for storing payment information, and customer information and payment information for a restaurant reserved by the customer. A receiving unit that receives the payment, a payment execution unit that executes pre-settlement based on the payment information, and a transmission unit that transmits information on completion of the pre-settlement to the second server, and makes a reservation from a customer terminal When restaurant reservation information is input via the page, the administrator of the second server makes a provisional reservation to the restaurant, and after the payment from the customer to the administrator is confirmed, the administrator It is possible to make a formal reservation to complete the reservation. According to this configuration, payment from the administrator to the restaurant side may be made at a later date, and in this way, it is possible to prepare for the case where a problem occurs between the customer and the restaurant side.

  Further, in this reservation system, the design of the official site and the design of the reservation page for foreign languages attached to the official site are created in a common format design. According to this configuration, the customer can make a reservation smoothly and safely from the official website.

  The reservation system further includes means capable of handling a foreign language in response to an inquiry from a customer to an administrator. Here, means capable of dealing with foreign languages include telephone correspondence from customers to managers, mail correspondence, and the like. According to this configuration, since the customer can deal with foreign languages, it is possible to make inquiries with confidence at the time of reservation or at the site.

  In this reservation system, Japanese reservation site information is further stored in the storage unit of the second server. According to this configuration, even if the customer is not a foreigner, the customer can make a reservation with peace of mind, and the restaurant can avoid loss due to cancellation or significant late arrival.

  In the reservation system, foreign language official site information including the reservation page is further stored in the storage unit of the second server. According to this configuration, the official site in Japanese can be operated on the first server, and the official site in foreign language can be operated on the second server.

  In the reservation system, portal site information including link information to a plurality of restaurant sites is further stored in the storage unit of the second server. According to this configuration, when a customer goes to the portal site, a desired restaurant can be selected from a plurality of restaurants, and it is convenient to fly to the official website of each restaurant from there. It is.

  In the reservation system, the first server and the second server may be configured by one server. In this case, the official site and the reservation site are operated by one server. In the reservation system, the first server, the second server, and the third server may be configured as one server. In this case, the official site, the reservation site, and the settlement site are set as one. Operate on one server.

  In addition, in this reservation system, an administrator mediates reservation between a customer and an inn, a shrine, a temple, or other facilities instead of the restaurant. According to this configuration, the customer can make a reservation with confidence at the time of booking not only a restaurant but also a ryokan, a shrine, a temple, and other facilities, and the facility can also receive a reservation with peace of mind.

  According to the present invention, a customer can make a reservation for a restaurant or the like with peace of mind, and the store can receive a reservation with peace of mind.

It is a figure which shows the structure of the apparatus of the reservation system concerning one Embodiment of this invention. It is a figure which shows the flow of the reservation system concerning one Embodiment of this invention. It is a figure which shows the top page of the official site concerning one Embodiment of this invention. It is a figure which shows the reservation page accompanying FIG.

  Hereinafter, although one embodiment concerning the present invention is described based on a drawing, the present invention is not limited to the following embodiment.

<1. Equipment configuration>
FIG. 1 is a block diagram showing a configuration of a device of a reservation system according to an embodiment of the present invention. This reservation system mainly includes a site management server 1 for managing restaurants' official websites, an administrator's reservation management server 2 for managing customer reservations, a settlement execution server 3 for managing settlements, and restaurants. A customer terminal 4 of a customer to be used is provided, and the servers 1 to 3 and the customer terminal 4 are configured to be communicable via an Internet line.

(Site management server)
As shown in FIG. 1, the site management server 1 has, as its functional configuration, a storage unit 11 that stores Japanese official site information of restaurants and the official site to the customer terminal by transmitting the official site information to the customer terminal. And a transmission unit 12 for displaying. Each of these functions includes a CPU that processes the program, a ROM that stores the program and data in advance, a RAM that temporarily stores the program and data when the program is executed, and an HDD that stores the program and a large amount of data. And so on. The site management server 1 further includes an interface for connecting a CPU and HDD, and a display, a keyboard, a mouse, and the like are connected via the interface.

  The HDD only needs to be able to store data, and may be a nonvolatile SSD or the like. Further, the interface includes not only those that connect the above-described display and keyboard, but also those that connect communicable devices. Specifically, USB connection, LAN connection, SCSI connection, IEEE connection, and the like are included. The CPU, ROM, RAM, HDD, interface, and the like are connected to each other via a motherboard.

  Moreover, the transmission part 12 transmits official site information toward the customer terminal 4 in response to a request from the customer terminal 4, and displays the official site on the screen of the customer terminal 4. The request refers to, for example, a click on a banner of an administrator's portal site described later or direct input of a URL.

  The site management server 1 may have a plurality of configurations for each official site of each restaurant, or may have a configuration in which official site information of a plurality of restaurants is stored in one server. It is good also as a structure provided with two or more servers in which site information is stored.

(Reservation management server)
The reservation management server 2 has, as its functional configuration, a storage unit 21 that stores foreign language reservation page information and the like attached to the official website of the restaurant, and transmits reservation page information and the like to the customer terminal. And the like, a receiving unit 23 that receives the reservation information input by the customer on the reservation page, and a second transmission unit 24 that transmits the payment information included in the reservation information to the payment execution server 3. Prepare. Each of these functions is realized by a CPU, ROM, RAM, HDD, and the like. The reservation management server 2 further includes an interface for connecting a CPU and an HDD, and a display, a keyboard, a mouse, and the like are connected via the interface.

  The storage unit 21 further stores portal site information operated by the reservation management server 2 in addition to official site information in foreign languages including reservation page information, customer information, and reservation information. In addition, the portal site is configured by pasting a link to a foreign language official site of each restaurant using a banner. The customer information includes personal information such as the name and address of the reservation customer, and the reservation information includes settlement information such as a restaurant name, reservation date and time, the number of reservations, reserved dishes, and price.

  Moreover, the 1st transmission part 22 transmits reservation page information etc. toward the customer terminal 4 according to the request from the customer terminal 4, and displays a reservation page etc. on the screen of the customer terminal 4. FIG. The request means, for example, a click on a reservation site tab on a foreign language official site of a restaurant, direct input of a URL, or the like.

  The receiving unit 23 receives reservation information, customer information, and the like input from the customer terminal 4 on the reservation page. These pieces of information are stored in the storage unit 21.

  Further, the second transmission unit 24 extracts the payment information included in the customer reservation information received by the reception unit 23 from the storage unit 21 and transmits it to the payment execution server 3. The payment information is information on the price paid by the customer, for example, and information on the recipient of the price is transmitted together with the payment information.

(Settlement execution server)
The payment execution server 3 includes, as its functional configuration, a storage unit 31 that stores payment site information, customer information, payment information (payment price, etc.), recipient information, and a receiving unit that receives customer payment information. 32, a payment execution unit 33 that executes pre-payment based on the payment information, and a transmission unit 34 that transmits information on completion of pre-payment to the reservation management server 2. Each of these functions is realized by a CPU, ROM, RAM, HDD, and the like. The settlement execution server 3 further includes an interface for connecting a CPU and an HDD, and a display, a keyboard, a mouse, and the like are connected via the interface.

  The receiving unit 32 receives the payment information transmitted from the second transmission unit 24 of the reservation management server 2. These pieces of information are stored in the storage unit 31.

  The payment execution unit 33 executes payment based on the customer information, payment information, and recipient information stored in the storage unit 31. As a result, the customer makes a payment in advance to the manager of the reservation management server 2. Actual payment may not be made at the same time.

  Further, the transmission unit 34 transmits the completion of the pre-settlement to the reception unit 23 of the reservation management server 2. If it does so, the completion information of prior payment will be memorize | stored in the memory | storage part 21 of the reservation management server 2. FIG.

(Customer terminal)
The customer terminal 4 is different in processing speed and capacity, but like the servers 1 to 3, it has a CPU, ROM, RAM, HDD, interface, etc., and a display, keyboard, mouse, etc. are connected via the interface. Has been. The configuration of the customer terminal 4 is an example assuming a personal computer, and may be a terminal in which a display and an operation unit are integrated, such as a tablet terminal and a smartphone. Further, there are as many customer terminals 4 as the number of customers who want to reserve each restaurant, that is, a large number. The plurality of customer terminals 4 and the servers 1 to 3 are connected via an Internet line.

<2. Flow>
Next, the flow of the reservation system of this embodiment will be described. As an example, customer A is an American who plans to travel from the United States to Japan. FIG. 2 is a diagram showing a flow of the reservation system of this embodiment.

  As shown in FIG. 2, customer A first accesses the portal site of a restaurant operated by an administrator using his / her terminal before traveling to Japan. And the banner of the restaurant A which wants to eat is clicked from the banner of the some restaurant displayed on the portal site.

  If it does so, it will change to the English official site of restaurant A from a portal site (refer to Drawing 3). The above banner is usually linked to the English page of the official website, including the English page, that is, the English reservation page. You can also click on JP (Japanese) above the English official website to go to the Japanese official website with a common format design.

  On the other hand, when the customer accesses the Japanese official site directly without going through the portal site, the user can move to the English official site by changing the language from JP to English on the Japanese official site. And the customer A confirms the menu on the official site of the restaurant A, the charge, the business date and time, etc., and considers whether to make a reservation at the restaurant A or at another restaurant. At this time, customer A can make various checks on the Japanese or English official website of the restaurant, and since it is an official website, it is constantly updated with the latest information, and there are no errors in the menus, fees, business dates, etc.

  After the customer A decides to make a reservation at the restaurant A, the reservation page is displayed by clicking Reservation on the official website (see FIG. 4). At this time, a reservation page having a common design format is displayed on the top screen of the official site on the screen of the customer A, so that the user can proceed to the reservation page without a sense of incongruity. At this time, since the Japanese official site, the English official site, and the reservation page have a common design format on the screen of the customer A, the customer can proceed from the official site to the reservation page without a sense of incongruity. On the other hand, the customer A actually accesses the English official site and the reservation page transmitted from the reservation management server 2 from the Japanese official site transmitted from the site management server 1.

  Then, the customer A inputs personal information such as name, address, telephone number, and e-mail address and the date and time of visiting the restaurant A on this reservation page, and clicks the send button. Then, the information input by the customer A is transmitted to the administrator's server 1. Then, the administrator confirms the reservation information of the customer A and makes a temporary reservation to the restaurant A once. The provisional reservation method may be any method such as telephone, FAX, or e-mail.

  When the provisional reservation for restaurant A is completed, the manager informs customer A that the provisional reservation for restaurant A has been completed by e-mail or the like. At this time, the e-mail displays a URL for performing credit settlement and a payment deadline, together with a message indicating completion of provisional reservation. In addition, when the provisional reservation of the restaurant A at the date and time cannot be made, a message indicating that the reservation is impossible is transmitted to the customer A.

  Customer A who has received the provisional reservation completion mail from the administrator clicks on the URL for credit settlement and accesses the credit settlement page. Then, the customer A inputs his / her credit card information and the like on the credit settlement page and presses the transmission button. If it does so, credit settlement will be performed and money will be paid to an administrator after that.

  Upon confirming the payment of customer A, the manager informs restaurant A that the transition from the provisional reservation to the main reservation is completed, and completes the reservation, and the manager promptly pays restaurant A for payment. Thereby, the reservation of the restaurant A of the customer A is completed, and the manager transmits an email indicating that the reservation has been completed to the customer A. As described above, since the reservation of the restaurant A of the customer A is completed, the customer A can go to the restaurant A on the date and time of the reservation and have a meal.

  When customer A cancels the reservation from the reservation page in advance, the price is refunded to customer A within a predetermined date, for example, up to 3 days before. On the other hand, in the case of cancellation after a predetermined date, the price is not refunded to the customer A.

  Further, when the customer A wants to inquire about restaurants and reservations, the customer can contact the manager. The administrator has a plurality of staff members who can handle various foreign languages including English, and can correspond to various languages for each customer. Customer inquiries can be made by telephone or email. In this way, not only customer reservation but also after-following until the customer eats at the restaurant is possible, and the customer can perform from reservation to meal with peace of mind.

<3. Effects of this embodiment>
According to the reservation system of this embodiment, the customer can make a reservation smoothly from the official website of the restaurant. In addition, since it is an official website, the latest information on restaurants such as business dates, menus, and prices is reflected, so you can rest assured. In addition, it is very convenient because you can make inquiries in foreign languages such as English from reservations to meals at restaurants. Also, reservations will not be refused because of being a foreigner.

  Moreover, since the restaurant side is prepaid for the reservation price, it is possible to prevent material loss and opportunity loss due to cancellation or delay. Thereby, the restaurant side can also receive a reservation in comfort. In addition, since the manager responds from the time of customer reservation to the customer visit, the restaurant does not need to deal with foreign customers. Therefore, according to this reservation system, both the customer and the restaurant can make a reservation with peace of mind.

<4. Other Embodiments>
As described above, the preferred embodiments of the present invention have been described with reference to the drawings, but various additions, modifications, or deletions can be made without departing from the spirit of the present invention. For example, the above embodiment is an example of a reservation system for a foreign customer and a restaurant, but can also be applied to a reservation for a Japanese customer, and can also be applied to a reservation for a facility other than a restaurant. It is possible. In the above-described embodiment, the server of the official site, the server of the reservation site, and the server of the settlement site are configured as independent servers. However, these servers may be operated as a single server. Good. Therefore, such a thing is also included in the scope of the present invention.

1 site management server 11 storage unit 12 transmission unit 2 reservation management server 21 storage unit 22 first transmission unit 23 reception unit 24 second transmission unit 3 settlement execution server 31 storage unit 32 reception unit 33 settlement execution unit 34 transmission unit 4 customer terminal

Claims (10)

A reservation system in which an administrator mediates reservations between customers and restaurants,
A first server, a second server, a third server, and a customer terminal;
The first server, the second server, and the customer terminal are connected via a network;
The first server is
A storage unit for storing the official site information of the restaurant;
Sending the official site information to the customer terminal and displaying the official site on the customer terminal,
The second server is
A storage section for storing reservation page information in foreign languages, customer information, reservation information attached to the official website of the restaurant;
A first transmission unit for transmitting reservation page information to the customer terminal and displaying the reservation page on the customer terminal;
A receiver for receiving reservation information entered by the customer on the reservation page;
A second transmitter for transmitting the settlement information included in the reservation information to the third server,
The third server is
A storage unit for storing payment site information, customer information, and payment information;
A receiving unit for receiving customer information and payment information of a restaurant reserved by the customer;
A payment execution unit for executing a preliminary payment based on the payment information;
A transmission unit that transmits information on completion of the pre-settlement to the second server,
When a restaurant reservation request is input from a customer terminal via a reservation page, the manager of the second server makes a tentative reservation to the restaurant, and the payment is confirmed from the customer to the manager. Pays the restaurant to the restaurant and completes the reservation after the restaurant confirms the payment,
Reservation system. A reservation system in which an administrator mediates reservations between customers and restaurants,
A first server, a second server, a third server, and a customer terminal;
The first server, the second server, and the customer terminal are connected via a network;
The first server is
A storage unit for storing the official site information of the restaurant;
Sending the official site information to the customer terminal and displaying the official site on the customer terminal,
The second server is
A storage section for storing reservation page information in foreign languages, customer information, reservation information attached to the official website of the restaurant;
A first transmission unit for transmitting reservation page information to the customer terminal and displaying the reservation page on the customer terminal;
A receiver for receiving reservation information entered by the customer on the reservation page;
A second transmitter for transmitting the settlement information included in the reservation information to the third server,
The third server is
A storage unit for storing payment site information, customer information, and payment information;
A receiving unit for receiving customer information and payment information of a restaurant reserved by the customer;
A payment execution unit for executing a preliminary payment based on the payment information;
A transmission unit that transmits information on completion of the pre-settlement to the second server,
When restaurant reservation information is input from the customer terminal via the reservation page, the manager of the second server makes a tentative reservation to the restaurant, and the payment is confirmed from the customer to the administrator. The person completes the reservation by making an official reservation to the restaurant,
Reservation system. The design of the official site and the design of the reservation page in a foreign language attached to the official site are created in a common format design.
The reservation system according to claim 1 or 2. In addition to providing a foreign language response to customer inquiries to the administrator,
The reservation system according to any one of claims 1 to 3. Japanese reservation site information is further stored in the storage unit of the second server.
The reservation system according to any one of claims 1 to 4. Foreign language official site information including the reserved page is further stored in the storage unit of the second server,
The reservation system according to any one of claims 1 to 5. Portal site information including link information to a plurality of restaurant sites is further stored in the storage unit of the second server.
The reservation system according to any one of claims 1 to 6. The first server and the second server are composed of one server.
The reservation system according to any one of claims 1 to 7. The first server, the second server, and the third server are configured by one server.
The reservation system according to any one of claims 1 to 7. In place of the restaurant, the administrator mediates reservations between customers and inns, shrines, temples, and other facilities.
The reservation system according to any one of claims 1 to 9.