JP6403864B2 - Service design support system and service design support method - Google Patents

Description

  The present invention relates to a service design support system and a service design support method.

  A so-called knowledge management technology has been proposed in which information on each business performed in the past is shared and used effectively as knowledge throughout the company in various business operations such as service design and product design and development. The following technologies have been proposed as related to such technologies.

That is, as a method for describing the service, in order to build a service value map representing the relationship between the service and customer value, to together upon describing hierarchical components of the service, describe their dependencies A technique (see Patent Document 1) is proposed.

  In addition, for the purpose of discovering a similar service having a similar relationship with the service to be compared, the service storage unit that stores a plurality of services composed of one or more service components is referred to, and the service to be compared A service component similarity calculation unit that calculates a service component similarity between a service component that configures a service component and a service component that configures a comparison partner service, and the comparison target based on the calculated service component similarity A similar service search system (see Patent Document 2) including a service similarity calculator that calculates a service similarity between a service and a service of a comparison partner has also been proposed.

US2013 / 0191186 WO2009 / 066944

  On the other hand, in the global market where each company is located, the product business is rapidly becoming commoditized, and the service business for maximizing the product value is starting to attract more attention than the product business. In particular, a major company with competitive products and technologies in multiple business fields is a customer collaborative creation type that uses these products and technologies to realize services that solve the business issues of client companies together with customers. Service design is important.

In such customer collaborative creation-type service design, it is necessary to support collaborative creation activities to understand and share the service image that should be aimed at with the client company. For example, to describe the challenges and customers of the business, to together and to clarify the value that customers want, products that lead to the solution of problems, to organize the technology, in cooperation with the customers new services that utilize them design It is required to do. There, in together and to accurately describe the service structure of customer cooperation Sogata, the service idea at the core of the new services by utilizing such as past of service cases is possible to efficiently create a challenge.

On the other hand, in the prior art, a method for appropriately expressing each relationship between a service and a customer value by an object or the like, and a method for searching for a similar service by defining and calculating a similarity between services have been proposed. However, based on the customer issues in the service to be designed, suitable services and the products and technologies that compose them are appropriately selected from a wide range of knowledge across industries and organizations, and this is used for new service design. not possible to correspond to the situation.

  SUMMARY OF THE INVENTION Accordingly, an object of the present invention is to provide a technology capable of supporting efficient and accurate service design by presenting a multi-faceted and easily recognizable service and a product and technology that constitute an effective service for solving a business problem. It is in.

The service design support system of the present invention that solves the above problems includes a service definition object that provides value for solving a business problem, and a storage device that holds each data of a design screen as a placement destination of the object In response to a predetermined request received by the input device, with respect to a service to be newly designed, a corresponding task, a problem in the task, a value obtained by solving the problem, a service providing the value, and a device required for the service or technology to each object, and placed in each corresponding area of the design screen, received by the input device wherein the name and attributes of each object, and a placement indication of the link object in accordance with the relationship between the objects, the Each object placed in each corresponding area is connected to the link object and displayed on the output device Characterized by comprising an arithmetic unit for executing processing for storing the name of each object, attribute, and each information of relationships between the objects in the storage device.

In addition, the service design support method of the present invention includes a computer having a storage object that holds service definition objects that provide value for solving business problems, and each data of a design screen that is the placement destination of the objects. In response to a predetermined request received by the input device, the system includes a corresponding task, a problem in the task, a value obtained by solving the task, a service providing the value, and the service Each object of required equipment or technology is placed in each corresponding area of the design screen, and the input device accepts the name and attribute of each object and a link object placement instruction according to the relationship between the objects. Connect the objects placed in the corresponding areas with the link objects. Display device, characterized by storing the name of each object, attribute, and each information of relationships between the objects in the storage device.

  ADVANTAGE OF THE INVENTION According to this invention, the service effective in the solution of a business subject, the product which comprises it, and the technology which show it can be shown multifacetedly and easily, and it becomes possible to support efficient and exact service design.

It is a network block diagram including the service design support system in this embodiment. It is a figure which shows the hardware structural example of the service recommendation system in this embodiment. It is a figure which shows the hardware structural example of the service example storage system in this embodiment. It is a figure which shows the hardware structural example of the designer terminal in this embodiment. It is a figure which shows the example of the customer business information table in this embodiment. It is a figure which shows the example of the customer assignment information table in this embodiment. It is a figure which shows the example of the customer value information table in this embodiment. It is a figure which shows the example of the product and technical information table in this embodiment. It is a figure which shows the example of the product business information table in this embodiment. It is a figure which shows the example of the service information table in this embodiment. It is a figure which shows the example of the object table in this embodiment. It is a flowchart which shows the procedure example 1 of the service design assistance method of this embodiment. It is a flowchart which shows the procedure example 2 of the service design assistance method of this embodiment. It is a flowchart which shows the procedure example 3 of the service design support method of this embodiment. It is a figure which shows the example 1 of a screen in this embodiment. It is a figure which shows the example 2 of a screen in this embodiment. It is a figure which shows the example 3 of a screen in this embodiment.

=== Outline of Embodiment ===

  Embodiments of the present invention will be described below in detail with reference to the drawings. FIG. 1 is a diagram showing an example of a network configuration including a service design support system 1 of the present embodiment. A service design support system 1 shown in FIG. 1 is a computer that presents a multi-faceted and easily recognizable service, a product and technology that constitute an effective service for solving a business problem, and can support efficient and accurate service design. System.

  In the present embodiment, a service recommendation system 100 and a service case storage system 200 are configured as the minimum configuration of the service design support system 1. Of course, when the service recommendation system 100 includes the data stored in the service case storage system 200, the service recommendation system 100 may constitute the service design support system 1 alone.

  The service recommendation system 100 and the service case storage system 200 constituting the service design support system 1 are connected to a network 400 and can communicate data with each other. Of these, the service recommendation system 100 is capable of data communication with a designer terminal 300 operated by a person in charge of service design work (hereinafter referred to as a designer) via the network 400. A plurality of designer terminals 300 and service case storage systems 200 may be connected to the network 400. The network 400 may be a LAN, the Internet, or any other wired or wireless network.

In this embodiment, a designer of a certain company uses a product / technology (knowledge) already owned by the company or its affiliated company to design a service that solves a customer's business problem. when the past cases similar services to solve business problems similar, the service design support system 1 and the past cases of related services further enhanced profitability and effectiveness of the service by providing at the same time as the similar service Suppose the support form provided to the above-mentioned designer in particular. === Hardware configuration ===

Next, the hardware configuration of each device constituting the service design support system 1 of the present embodiment will be described. FIG. 2 is a diagram illustrating a hardware configuration example of the service recommendation system 100 according to the present embodiment. The service recommendation system 100 exemplified here loads a program 102 into a storage device 101 configured with an appropriate nonvolatile storage element such as a hard disk drive, a memory 103 configured with a volatile storage element such as a RAM, and the memory 103 and executes the program 102. And a communication device 105 that performs overall control of the system itself and performs various determinations, calculations, and control processing, and a communication device 105 that is connected to the network 400 and performs communication processing with other devices.

As described above, by executing the program 102, the service recommendation system 100 includes, as necessary functions, the similar service case transmission unit 110, the service similarity calculation unit 111, the related service case transmission unit 112, and the service relevance level calculation unit. 113 is implemented. The configuration in which the function is implemented by executing the program is the same for other devices.

  The service recommendation system 100 according to the present embodiment executes a reading operation on a recording medium such as a flexible disk, a semiconductor memory, or a magnetic tape that stores the above-described program 102 in addition to the above-described configuration. It is also possible to provide a recording medium reading device that executes the storage process, an input device such as a keyboard or a mouse that accepts an input operation from the designer, and an output device such as a display or a speaker that outputs the processing results.

  Next, a hardware configuration example of the service example storage system 200 of this embodiment will be described. FIG. 3 is a diagram illustrating a hardware configuration example of the service case storage system 200 in the present embodiment. The service case storage system 200 stores and accumulates various data related to service design transmitted from the designer terminal 300 as described above, while providing appropriate information according to a request from the service recommendation system 100. It is a server device. In other words, it becomes a DB server in the service design support system 1.

Similar to the service recommendation system 100 described above, the service example storage system 200 according to the present embodiment is configured by an appropriate nonvolatile storage element such as a hard disk drive, a storage device 201 that holds at least various tables 225 to 232, and a volatile storage such as RAM. A memory 203 composed of volatile memory elements, a program 202 loaded into the memory 203 and executed to perform overall control of the system itself, and perform various determinations, computations and control processing, and a network 400 to connect with other devices The communication device 205 is responsible for communication processing.

  Details of the various tables 225 to 232 held in the storage device 201 will be described later.

Next, a hardware configuration example of the designer terminal 300 according to the present embodiment will be described. FIG. 4 is a diagram illustrating a hardware configuration example of the designer terminal 300 according to the present embodiment. The designer terminal 300 is a general computer terminal, and includes a storage device 301 configured by an appropriate non-volatile storage element such as a hard disk drive, a memory 303 configured by a volatile storage element such as RAM, and a program in the memory 303. 302 is loaded and executed to perform overall control of the device itself and perform various determinations, calculations and control processing, an input device 305 such as a keyboard and a mouse that accepts input operations from the designer, and outputs processing results. An output device 306 such as a display or a speaker, and a communication device 307 connected to the network 400 and responsible for communication processing with the service recommendation system 100 are provided.

The designer terminal 300 implements a service description information receiving unit 310, a service description information transmitting unit 311, and a service search result display unit 312 as necessary functions by executing the program 302.
=== Examples of functions ===

  Next, functions provided in the service recommendation system 100 and the service case storage system 200 described above will be described. The functions of the designer terminal 300 for exchanging data with the service recommendation system 100 and the service case storage system 200 will be described as necessary.

The service example storage system 200 according to the present embodiment, in response to a predetermined request received from the designer terminal 300, relates to a service to be a new design target, a corresponding task, a task in this task, a value obtained by solving this task, Each object of the service providing value and the device or technology required for this service is read from the object table 231, arranged in each corresponding area of the design screen data 232, and the design screen data is transmitted to the designer terminal 300. to together when the displayed, the names and attributes of each object being displayed in the design window, accept the arrangement instructing linked object in accordance with the relationship between the objects from the designer terminal 300 described above, the corresponding area Set screen data that links objects placed in Terminal 300 to be displayed back, also includes the names of the corresponding respective objects, attributes, and each information of relationships between the objects, a function of storing in the storage device 301.

  Further, the service recommendation system 100 identifies past issues that are common with respect to the predetermined attribute in the customer issue information table 226 held by the service case storage system 200 based on the attributes of the issue object placed on the design screen. Then, the characteristic information of the past work related to the identified problem is extracted from the customer work information table 225, and the degree of similarity between the characteristic information and the characteristic information indicated by the attribute of the corresponding problem related to the next design target is determined. Then, a past service provided with respect to a past work whose similarity is equal to or higher than a predetermined standard is identified as a similar service from the service information table 230 in the service case storage system 200, and an object indicating the information on the similar service is set as the above-described object. As an object of the service for the next design object Selectably arranged in the corresponding area in the above design screen, a function of displaying and transmitting the screen data to the designer terminal 300.

Further, when the service case storage system 200 receives an arrangement request from the designer terminal 300 for an object of a similar service arranged on the design screen described above in the display area of the object related to the corresponding service to be designed next, the object of similar services described above is moved to the display area of the above arrangement, the together when the display sends the display data to the designer terminal 300, the name and attributes of the corresponding Ojekuto, the corresponding object and another object Link object placement instructions according to the relationship between the objects are received from the designer terminal 300, and the corresponding objects are connected to each other by link objects and displayed on the designer terminal 300. The name, attribute, and A device for storing each piece of information on the relationship between objects in the storage device 301 Equipped with a.

  The service case storage system 200 also stores information on the similar relationship between the similar service described above and the corresponding service to be designed next, as well as the name and attribute of each object described above and the relationship between the objects. A function of storing in the device 301 is provided. In this case, the service recommendation system 100, with respect to the similar service that has received the object placement request in the display area described above, has a series of similar relationships based on the similar service and the relationship provided integrally with the service. An object that identifies a service from the service information table 230 of the service case storage system 200, identifies a related service whose co-occurrence between the specified services is equal to or greater than a predetermined standard, and indicates information on the related service Is arranged in the corresponding area on the design screen so that it can be selected as an object of the corresponding service for the next design object, and the screen data is transmitted to the designer terminal 300 and displayed.

Further, when the service case storage system 200 receives a request from the designer terminal 300 to place an object related to the related service object described above in the display area of the object related to the current design target service, the service case storage system 200 selects the object of the related service. placed in the display area, in together when the display sends the display data to the designer terminal 300, the name and attributes of the corresponding Ojekuto, the arrangement of the link object in accordance with the relationship between the corresponding object and other objects An instruction is received from the designer terminal 300, and screen data in which the corresponding objects are linked by link objects is transmitted to the designer terminal 300 for display, and the names, attributes, and relationships between the objects are displayed. The function of storing each piece of information in the storage device 301 is provided.

  Of the functions described above, the similarity of services based on the customer business information table 225, the customer problem information table 226, the service information table 230, etc. of the service case storage system 200 according to a predetermined input from the designer terminal 300. The function for specifying the degree is a function of the service similarity calculation unit 111 in the service recommendation system 100. A series of functions such as specifying a similar service based on the similarity specified by the service similarity calculation unit 111 and displaying an object and acquiring / storing information associated therewith are also similar service examples in the service recommendation system 100. This is a function of the transmission unit 110.

  Further, the function of specifying the co-occurrence between services based on the service information table 230 of the service case storage system 200 is a function of the service relevance calculation unit 113 in the service recommendation system 100. In addition, a related service whose co-occurrence is equal to or greater than a predetermined standard is identified, and an object indicating the information of the related service can be selected as an object of the corresponding service related to the next design target and arranged in a corresponding area on the design screen. A series of functions such as transmitting the screen data to the designer terminal 30 is a function of the related service example transmission unit 112.

  On the other hand, the designer terminal 300 includes functions of a service description information receiving unit 310, a service description information transmitting unit 311, and a service search result display unit 312. Among these, the service description information reception unit 310 inputs the description of each customer's business, problem, value, product / technology, product business, service object, that is, the service description information, for the next design target service. This function is received from the designer via the input device 305.

In addition, the service description information transmitting / receiving unit 311 transmits the above-described service description information obtained by the input device 305 to the service recommendation system 100 and the service case storage system 200, and each similar and related service case is transmitted from the service recommendation system 100. It becomes a function to receive search results. In addition, the service search result display unit 312 has a function of displaying, on the output device 306, the search results of the above-mentioned similar and related service cases obtained from the service recommendation system 100.
=== Data configuration example ===

  Next, data held by the service case storage system 200 in the service design support system 1 of the present embodiment will be described. FIG. 5 is a diagram showing an example of the customer business information table 225 in the present embodiment. This customer business information table 225 is a table held by the service case storage system 200. The customer business information table 225 illustrated in FIG. 5 is a record of records storing values of business name, business classification, business type, and business characteristics with a business ID that uniquely identifies a customer business performed in the past as a key. It is an aggregate. In the present embodiment, an example is shown in which values are given for each attribute of reliability, safety, equipment cost, and failure risk related to the relevant business as business characteristics.

  FIG. 6 is a diagram showing an example of the customer assignment information table 226 in the present embodiment. The customer assignment information table 226 is a table held by the service case storage system 200. The customer issue information table 226 illustrated in FIG. 6 has the issue name and property information (issue classification, recognized business type) using the issue ID that uniquely identifies the issue recognized in the customer business performed in the past as a key. ) And related link information values. Among them, the related link information is an ID common to the business ID in the customer business information table 225 shown in FIG. 5 and is a value for associating the business for which the problem is recognized (occurred).

FIG. 7 is a diagram showing an example of the customer value information table 227 in the present embodiment. This customer value information table 227 is a table held by the service case storage system 200. The customer value information table 227 illustrated in FIG. 7 uses the value ID that uniquely identifies the value obtained by solving the problem recognized in the customer business performed in the past as a key, the value name, property information ( (Value classification) and a set of records storing each value of related link information. Among these, the related link information is an ID common to the problem ID in the customer problem information table 226 shown in FIG. 6, and is a value for associating the corresponding value with the corresponding problem.

  FIG. 8 is a diagram showing an example of the product / technical information table 228 in the present embodiment. The product / technical information table 228 is a table held by the service case storage system 200. The product / technical information table 228 illustrated in FIG. 8 has a product / technical name and property information (product / technical information) that uniquely identifies a product / technique used in a service designed in the past. It is a collection of records storing values of technical classification, employed industry), and related link information (service ID, business ID). Among these, the business ID in the related link information is an ID common to the business ID in each of the tables 225 and 226 in FIGS. 5 and 7, and the service ID is common to the service ID in the service information table 230 described later in detail. ID. The service ID as the related link information is a value for associating the service adopting the corresponding product / technology, and the business ID is a value for associating the problem used for solving the problem by the service.

  FIG. 9 is a diagram showing an example of the product work information table 229 in the present embodiment. This product work information table 229 is a table held by the service case storage system 200. The product business information table 229 illustrated in FIG. 9 uses a product business ID that uniquely identifies a business associated with a product or technology as a key, the product business name, property information (product business classification, executed industry), and It is a collection of records that store each value of related link information. Among these, the product / technical ID in the related link information is an ID common to the product / technical ID in the product / technical information table 228 in FIG. 8, and is a value for associating the product / technique associated with the corresponding product business.

FIG. 10 is a diagram showing an example of the service information table 230 in the present embodiment. This service information table 230 is a table held by the service case storage system 200. The service information table 230 illustrated in FIG. 10 uses a service ID that uniquely identifies a service designed in the past as a key, its service name, property information (service classification, type of business targeted for design), similar service ID, And a set of records storing values of related link information (business ID, product / technical ID). Among these, the similar service ID is an ID for specifying a similar service that is a source of the corresponding service indicated by the service ID. The service design support method of the present embodiment, the processing proposed designers a similar service that is estimated to Ru can diverted to Imatsugi designed services during service design (service in past cases) is performed, When the designer adopts the similar service as the next design target service, a record having a new service ID is added in the service information table 230, and the ID of the similar service of the diversion source is the similar service. The operation set in the ID column is performed (this process will be described later). Further, the business ID in the related link information is a value indicating the service to be designed for the corresponding service, and the product / technical ID is a value indicating the product / technique adopted for the corresponding service.

FIG. 11 shows an example of the object table 231 in the present embodiment. The object table 231 is a table that stores data of various objects to be displayed on the design screen provided by the service case storage system 200 to the designer terminal 300. The data structure is a collection of records in which drawing data of the corresponding object is associated with each object type such as business, problem, value, service, product business, product / technology, and link.

The design screen data 232 held in the storage device 201 by the service case storage system 200 is not shown, but the objects 1011 to 1011 corresponding to the object data in the object table 231 are shown as screen examples illustrated in FIGS. A template frame 1001 that displays 1017 as a template group 1010, a service structure frame 1002 that is a display area in which a designer drags a desired object from the template group 1010 and performs a placement operation, and information and objects of similar services and related services It is possible to assume screen data corresponding to a frame configuration, such as a service example frame 1003 which is a display area for displaying.
=== Example of processing flow ===

Hereinafter, the actual procedure of the service design support method according to the present embodiment will be described with reference to the drawings. FIG. 12 is a flowchart showing a processing procedure example 1 of the service design support method in the present embodiment. Specifically, the customer's business, problem, value, product / technique, product business that is the target of the service design , design accepts the description information of the service from the designer terminal 300, to together a search for similar service instances to solve business problems similar to find the relevant service instance to enhance the value of the new service, the search result 4 shows a processing flow for notifying the person terminal 300.

The processing shown in FIG. 12 is realized by each arithmetic device executing a program in each of the service recommendation system 100, the service case storage system 200, and the designer terminal 300. In the flow of FIG. 12, processing S101 to processing S111 are processing executed by the designer terminal 300, processing S201 to processing S204 are processing executed by the service recommendation system 100, and processing S301 to processing S307 are service case storage systems. The processing executed at 200 is shown.
=== Business Problem Definition Processing ===

  Of the above-described flow, first, processing when accepting definitions of business task information related to a customer's business, tasks, and values from the designer terminal 300 will be described. Here, FIG. 15 shows an image of a design screen 1500 that is provided from the service case storage system 200 to the designer terminal 300 and is used when the designer defines a business task. As described above, the design screen 1500 is a template frame 1001 that displays the objects 1011 to 1017 corresponding to each object data of the object table 231 as the template group 1010, and the designer drags a desired object from the template group 1010. Thus, each frame includes a service structure frame 1002 which is a display area for performing an arrangement operation, and a service example frame 1003 which is a display area for displaying information and objects of similar services and related services.

  In response to a predetermined instruction received from the designer by the input device 305, the designer terminal 300 transmits a request for business task definition processing to the service case storage system 200, and in response to this, the service case storage system 200 sends the above-described design. Data on the screen 1500 is obtained and displayed on the output device 306, and input of business task information by the designer is accepted. The designer terminal 300 transmits the contents of the input received from the designer on the design screen 1500 to the service case storage system 200 (S101).

In step S101, the service description information receiving unit 310 of the designer terminal 300 performs a drag and drop operation on the business object 1013 in the template group 1010 of the template frame 1001 toward the business area 1023 of the service structure frame 1002. And placed in the work area 1023 of the design screen 1500 as a work object 10231.

  Further, the service description information receiving unit 310 of the designer terminal 300 can receive a predetermined operation (click operation, double click operation, etc.) on the above-described business object 10231 by the input device 305 and input a text input field of the business object 10231. As a result, an input operation of a business name by the designer is accepted, and further, a property information input screen 1004 is displayed on the output device 306. The property information input screen 1004 may be acquired and displayed by the designer terminal 300 from the service case storage system 200 according to a predetermined operation such as a right click on the business object 10231, or may be included in the design screen data in advance and click operation may be performed. This may be used depending on the situation. The screen data acquisition and display operations are the same for the design screen.

  In the property information input screen 1004 described above, the designer inputs information on the business classification, type of business, and business characteristics, which are the property information, of the business object 10231 from predetermined interfaces 1041 to 1043. As illustrated in the design screen 1500 of FIG. 15, the business characteristics that the designer describes with respect to the business objects include various characteristic items such as “reliability” and “safety” that are requirements required for the business. Exists. The designer defines the degree of requirement according to these characteristic items as discrete values such as “large”, “medium”, “small”, or numerical values.

  In this case, the designer terminal 300 receives the property information input operation by the input device 305, and transmits the property information and the business name to the service case storage system 200 when the registration button 1043 is pressed.

  On the other hand, the service case storage system 200 receives the business name, the business classification, the business type, and the business characteristics transmitted from the service description information receiving unit 310 of the designer terminal 300 described above, and takes the business ID for these. The record including the corresponding information is stored in the customer business information table 225 (S301). As the business ID to be numbered, for example, as ID information for identifying the corresponding object, a service case number “001” indicating a service designed for the corresponding business is combined with the number “B001” of the corresponding object, and the business ID “ 001-B001 ". That is, two business IDs “001-B001” and “001-B002” with the same service case number “001” mean IDs indicating business objects defined for one service.

  Subsequently, in S102, the service description information receiving unit 310 of the designer terminal 300 performs a drag-and-drop operation for the task object 1012 in the template group 1010 of the template frame 1001 toward the task area 1022 of the service structure frame 1002. In 305, the task object 10221 is arranged in the task area 1022 of the design screen 1500.

  Further, the service description information accepting unit 310 of the designer terminal 300 can receive a predetermined operation (click operation, double click operation, etc.) for the above-described task object 10221 by the input device 305 and input a text input field of the task object 10221. Then, the input operation of the assignment task name by the designer is accepted, and furthermore, an input screen (not shown) relating to the property information of the assignment similar to the above-described property information input screen 1004 is displayed on the output device 306. The property information input screen in this case may also be acquired and displayed by the designer terminal 300 from the service case storage system 200 in response to a predetermined operation such as a right click on the task object 10221, or may be included in the design screen data in advance. This may be used according to the click operation.

  On the above-mentioned property information input screen, the designer inputs information about the task classification and the industry that are the property information of the corresponding task object 10221 from a predetermined interface. Further, the designer drags and drops the arrow object 1017 among the template group 1010 between the relevant objects and links objects 10171 that connect the relevant objects with respect to the relationship between the task object 10221 and the business object 10231 having the dependency. And The information of the business object connected to the task object 10221 by the link object 10171 becomes the value of the related link information related to the corresponding task object.

  On the other hand, the designer terminal 300 receives the input operation of the property information related to the above-described assignment object 10221 and the connection operation between the objects by the link object 10171 by the input device 305, and the assignment name, Each value of the task classification, the business type, and the related link information is transmitted to the service case storage system 200.

  On the other hand, the service case storage system 200 receives the values of the task name, the task classification, the type of business, and the related link information transmitted from the service description information receiving unit 310 of the designer terminal 300 described above. An assignment ID is assigned and assigned, and a record including the corresponding information is stored in the customer assignment information table 226 (S302). As the assignment ID to be assigned, for example, as ID information for identifying the corresponding object, a service case number “001” indicating a service designed for the relevant assignment is combined with the corresponding object number “I001”, and the assignment ID “ 001-I001 ".

As a record stored in the customer assignment information table 226 in this way, as shown in FIG. 6, for example, an assignment object of “failure reduction” corresponding to the assignment ID “001-I001” has an assignment classification of “failure” and an industry type. "construction", record the value related link information serving as a business ID is "001-B001" has been set Ru can be assumed. The business object having a dependency relationship with the task object with the task ID “001-I001” indicated by this record corresponds to the business ID “001-B001” indicated by the related link information. In the customer business information table 225 of FIG. 5, this business ID “001-B001” indicates a business object corresponding to “construction work”.

  Subsequently, in S103, the service description information receiving unit 310 of the designer terminal 300 performs a drag and drop operation on the value object 1011 in the template group 1010 of the template frame 1001 toward the value area 1021 of the service structure frame 1002 as an input device. Received in 305 and placed as a value object 10211 in the value area 1021 of the design screen 1500.

  Further, the service description information receiving unit 310 of the designer terminal 300 can receive a predetermined operation (click operation, double click operation, etc.) on the above-described value object 10211 by the input device 305 and input a text input field of the value object 10211. Then, the input operation of the value name by the designer is accepted, and further, an input screen (not shown) regarding the property information of value similar to the above-described property information input screen 1004 is displayed on the output device 306. The property information input screen in this case may also be acquired and displayed by the designer terminal 300 from the service case storage system 200 in response to a predetermined operation such as a right click on the value object 10211, or is included in the design screen data in advance. This may be used according to the click operation.

On the property information input screen described above, the designer inputs value classification information that is property information of the value object 10211 from a predetermined interface. Further, the designer drags and drops the arrow object 1017 of the template group 1010 between the relevant objects and links the relevant objects 10171 with respect to the relationship between the above-described value object 10211 and the task object 10221 having the dependency. And The information on the task object connected to the value object 10211 by the link object 10171 becomes the value of the related link information related to the value object.

  On the other hand, the designer terminal 300 receives the property information input operation regarding the value object 10211 and the link operation between the objects by the link object 10171 by the input device 305, and the value name, Each value of the value classification and related link information is transmitted to the service case storage system 200.

  On the other hand, the service case storage system 200 receives each value of the value name, value classification, and related link information transmitted from the service description information receiving unit 310 of the designer terminal 300 described above, and receives the value ID for these values. Is assigned and the record including the corresponding information is stored in the customer value information table 227 (S303). As the value ID for numbering, for example, as ID information for identifying a corresponding object, a service case number “001” indicating a service designed for the corresponding value is combined with a number “V001” of the corresponding object, and the value ID “ 001-V001 ".

As a record stored in the customer value information table 227 in this way, as shown in FIG. 7, for example, for the value object of “failure risk reduction” corresponding to the value ID “001-V001”, the value classification is “risk reduction”, Related link information serving as a task ID is "001-I001" becomes the value is Ru can be assumed to set records. The task object having a dependency relationship with the value object of the value ID “001-V001” indicated by this record corresponds to the task ID “001-I001” indicated by the related link information. In the customer assignment information table 226 of FIG. 6, the assignment ID “001-I001” indicates an assignment object corresponding to “failure reduction”.
=== Product / Technology Definition Processing ===

  Next, in the flow of FIG. 12 described above, a process when accepting definitions of products / techniques related to products / technologies and product operations used for problem solving from the designer terminal 300 will be described. Also in this process, the design screen 1500 of FIG. 15 is used as in the processes of the customer business definition (S101) and the customer problem definition (S102).

  In this case, in S104, the service description information receiving unit 310 of the designer terminal 300 displays the product / technical area 1025 of the service structure frame 1002 for the product / technical object 1016 in the template group 1010 of the template frame 1001 on the design screen 1500. The directed drag and drop operation is received by the input device 305 and arranged in the product / technical area 1025 of the design screen 1500 as a product / technical object 10251.

  Further, the service description information receiving unit 310 of the designer terminal 300 receives a predetermined operation (click operation, double click operation, etc.) for the product / technical object 10251 described above by the input device 305 and inputs the text of the product / technical object 10251. The input of the product / technical name by the designer is accepted, and an input screen (not shown) regarding the property information of the product / technique similar to the above-described property information input screen 1004 is displayed on the output device 306. indicate. The property information input screen in this case may also be acquired and displayed by the designer terminal 300 from the service case storage system 200 in accordance with a predetermined operation such as a right click on the product / technical object 10251, or may be included in the design screen data in advance. It may be used depending on the click operation.

  On the property information input screen described above, the designer inputs product / technical classification and industry information, which are the property information, of the corresponding product / technical object 10251 from a predetermined interface. Further, if the service object 10241 (not shown in FIG. 15) having a dependency relationship with the product / technical object 10251 described above is already placed in the service area 1024, the designer can create a template for the relationship with the service object 10241. An arrow object 1017 in the group 1010 is dragged and dropped between the corresponding objects to be a link object 10171 that connects the corresponding objects. The information of the service object 10241 connected to the product / technical object 10251 by the link object 10171 becomes the value of the related link information related to the corresponding product / technical object.

In the present embodiment, it is assumed that the service object 10241 is arranged in the service area 1024 based on similar services and related services presented in the service example frame 1003 from the service recommendation system 100. Accordingly, the design screen 1500 shown in FIG. 16 is a stage where similar service and related service proposals from the service recommendation system 100 have not yet been made in the service example frame 1003, and the service object 10241 is not yet displayed in the service area 1024. It is an arrangement. In this case, the designer does not perform the connecting operation between the product / technical object 10251 and the service object 10241 by the link object 10171 described above, and only describes the property information.

  On the other hand, the designer terminal 300 receives at least the property information input operation from the input operation of the property information related to the product / technical object 10251 and the link operation between the objects by the link object 10171 by the input device 305. When the registration button is pressed, at least the values of the product / technical name, product / technical classification, and type of business / technical name, product / technical category, type of business, and related link information are stored in the service case storage system 200. Send.

  On the other hand, the service case storage system 200 receives values such as product / technical name, product / technical classification, type of business, and related link information transmitted from the service description information receiving unit 310 of the designer terminal 300 described above. The product / technical ID is numbered and assigned to these, and a record including the corresponding information is stored in the product / technical information table 228 (S304). As the product / technical ID to be numbered, for example, a combination of a service case number “001” indicating a service designed for the corresponding product / technique and a corresponding object number “PT001” as ID information for identifying the corresponding object. The product / technology ID “001-PT001” is defined.

As a record stored in the product / technical information table 228 in this way, as shown in FIG. 8, for example, the product / technical classification of the product / technical object of “power shovel” corresponding to the product / technical ID “001-PT001”. but "construction machinery", industries "construction", record the relevant link information serving as a service ID is "001-S001" value has been set Ru can be assumed. The service object having a dependency relationship with the product / technical object of the product / technical ID “001-PT001” indicated by this record corresponds to the service ID “001-S001” indicated by the related link information. In the service information table 230 of FIG. 11, the service ID “001-S001” indicates a service object corresponding to the “construction equipment availability guarantee service”.

Next, in the flow of FIG. 12 described above, a process when accepting a definition of a product business related to a product / technology used for problem solving from the designer terminal 300 will be described. Also in this process, the design screen 1500 of FIG. 15 is used as in the processes of the customer business definition (S101) and the customer problem definition (S102).

  In this case, in S105, the service description information receiving unit 310 of the designer terminal 300 is directed to the product / technical area 1025 of the service structure frame 1002 for the product business object 1015 in the template group 1010 of the template frame 1001 on the design screen 1500. The drag & drop operation is received by the input device 305 and arranged as a product business object 10252 in the product / technical area 1025 of the design screen 1500.

  Further, the service description information receiving unit 310 of the designer terminal 300 receives a predetermined operation (click operation, double click operation, etc.) for the above-described product business object 10252 by the input device 305, and sets a text input field of the product business object 10252. An input operation of the product business name by the designer is accepted, and an input screen (not shown) regarding the product business property information similar to the above-described property information input screen 1004 is displayed on the output device 306. The property information input screen in this case may also be acquired and displayed by the designer terminal 300 from the service case storage system 200 in response to a predetermined operation such as a right click on the product business object 10252, or may be included in the design screen data in advance. This may be used according to the click operation.

  On the property information input screen described above, the designer inputs information on the product business classification and business type, which are the property information, of the corresponding product business object 10252 from a predetermined interface. Further, the designer drags and drops the arrow object 1017 between the corresponding objects in the template group 1010 to link the corresponding objects with respect to the relationship between the product business object 10252 and the product / technical object 10251 having the dependency. A link object 10171 is assumed. The information of the product / technical object 10251 connected to the product business object 10252 by the link object 10171 becomes the value of the related link information related to the product business object.

  On the other hand, the designer terminal 300 receives the property information input operation related to the product business object 10252 and the link operation between the objects by the link object 10171 by the input device 305, and the product business is performed when the predetermined registration button is pressed. Each value of the name, product business classification, business type, and related link information is transmitted to the service case storage system 200.

  On the other hand, the service case storage system 200 receives each value of the product business name, product business classification, type of business, and related link information transmitted from the service description information receiving unit 310 of the designer terminal 300 described above. On the other hand, a product business ID is assigned and assigned, and a record including the corresponding information is stored in the product business information table 229 (S305). As the product business ID to be numbered, for example, as ID information for identifying a corresponding object, a service case number “001” indicating a service designed with respect to the corresponding product business and a number “PB001” of the corresponding object are combined. The business ID is defined as “001-PB001”.

As a record stored in the product business information table 229 in this way, as shown in FIG. 9, for example, for the product business object of “equipment introduction” corresponding to the product business ID “001-PB001”, the product business classification is “introduction”. , industries "construction", record the value related link information serving products and technologies ID is "001-PT001" has been set Ru can be assumed. The product / technical object having a dependency relationship with the product business object of the product business ID “001-PB001” indicated by this record corresponds to the service ID “001-PT001” indicated by the related link information. In the product / technical information table 228 of FIG. 8, the product / technical ID “001-PT001” indicates a product / technical object corresponding to “power shovel”.
=== Similar Service Search Processing ===

  Next, processing related to identification of similar services in the present embodiment will be described. The similar service is assumed to be searched and specified in response to a similar service case search request received from the designer terminal 300, for example. Of course, not only when it is executed in response to a specific request from the designer terminal 300, the task object 10221 and the business object 10231 are displayed in the corresponding areas 1022, 1023, or the design screen 1500 on the above-described design screen 1500. The service recommendation system 100 may be automatically executed when it is arranged in the search designation area 1030 (FIG. 16) in the service case frame 1003. Here, it is assumed that the process is executed when a predetermined operation such as a right click on the task object 10221 is executed on the design screen 1500 illustrated in FIG. In addition, the designer terminal 300 copies and arranges the corresponding task object 10221 and the business object 10231 and the link object 10171 between them in the search designation area 1030 in accordance with the right click.

  In this case, the service description information transmission / reception unit 311 of the designer terminal 300 receives a right-click operation on the task object 10221 arranged in the task area 1022 of the design screen 1500, and receives a similar service case search request using this. The task classification value of the corresponding task object 10221 and the values of the task classification and task characteristics of the task object 10231 connected to the task object 10221 by the link object 10171 are transmitted to the service recommendation system 100 (S106). ). Here, each value of the task classification, the business classification, and the business characteristics transmitted by the designer terminal 300 has been received by the designer terminal 300 on the property information input screen 1004 and held in the memory 303, or a service example Any one obtained by making an inquiry to the storage system 200.

  On the other hand, the service similarity calculation unit 111 of the service recommendation system 100 receives the task classification, the business classification, and the business characteristics transmitted from the above-described designer terminal 300, and these are received as the customer of the service case storage system 200. Similar services are derived, for example, by comparing with cases stored in the task information table 226 and the customer business information table 225 (S201). Details of this processing S201 are as shown in the flowchart of FIG.

  FIG. 13 is a flowchart showing a procedure example 2 of the service design support method of the present embodiment, specifically, a flowchart for calculating the similarity between services. In this case, the service similarity calculation unit 111 of the service recommendation system 100 searches the customer problem information table 226 of the service case storage system 200 for a problem case that matches the problem classification received from the designer terminal 300, and performs a search. The business ID indicated by the related link information of the problem case specified in (1) is acquired (S2011). For example, a task object 10221 arranged in the task area 1022 by the designer on the above-described design screen 1500 as the next design target is a task object corresponding to the task ID “101-I001”. Assume that a right-click operation is executed. In this case, the service similarity calculation unit 111 of the service recommendation system 100 receives “failure” with respect to the above-described problem ID “101-I001” as the value of the problem classification from the designer terminal 300. Then, if a search for each case in the customer assignment information table 226 is executed using the assignment classification “failure” as a key, the assignment with the assignment ID “001-I001” is assigned as the assignment case where the assignment classification is “failure”. And the business ID “001-B001” indicated by the related link information in this task example is acquired.

  Subsequently, the service similarity calculation unit 111 of the service recommendation system 100 executes a search in the customer business information table 225 of the service case storage system 200 using the business ID acquired in S2011 described above as a key, and the customer business information table 225. The business case whose business ID matches the business ID obtained in S2011 described above is specified. In addition, the service similarity calculation unit 111 of the service recommendation system 100 narrows down the cases where the business classification matches the business classification acquired in S2011 described above from the business cases specified above. The business characteristics of the business case are acquired (S2012). For example, the business name “Construction” of the business ID “001-B001” is identified as the business case that matches the business ID “001-B001” acquired in S2011 described above, and the business characteristic “reliability: medium, safe Property: high, equipment cost: high, failure risk: high ”.

  Next, the service similarity calculation unit 111 of the service recommendation system 100 compares the business characteristics of the business case acquired in S2012 described above with the business characteristics received from the designer terminal 300, and as the number of matching attributes increases, The similarity is calculated by a predetermined algorithm so that the similarity is high (S2013). For example, the business characteristics “reliability: high, safety: high, equipment cost: high, failure risk: high” in the business name “power generation operation” of the business ID “101-B001” received from the designer terminal 300, In comparison with the business characteristics “reliability: medium, safety: high, equipment cost: high, failure risk: high” in the business name “construction construction” of the business ID “001-B001” acquired in step S2012 in FIG. The matching items are “safety”, “equipment cost”, and “failure risk”, and three of the four items match, that is, “3/4” is calculated as the similarity. The same process is repeated for all business cases acquired in S2012 (S2013: No to S2013).

If the value is defined by a numerical value in each item of business characteristics, the service similarity calculation unit 111 of the service recommendation system 100 receives the numerical value of each item in the business characteristics received from the designer terminal 300 and the previous step. A difference is calculated between the same items with respect to the numerical value of each item in the business characteristics acquired in S2012, and the difference is recognized as a distance for each item. The closer the distance for each item is, the smaller the difference is. The similarity is calculated so that the similarity becomes higher.

  Subsequently, the service similarity calculation unit 111 of the service recommendation system 100 identifies a business case whose similarity obtained above exceeds a predetermined threshold as a similar business case, and has the business ID in the related link information. The service case is searched in the service information table 230 of the service case storage system 200, and the corresponding service case is derived as a similar service case (S2014). For example, when the threshold of similarity is “1/2”, “construction construction” of the business ID “001-B001” having a similarity higher than “1/2” is set as a similar business case, and the business ID “ The “construction equipment operation rate guarantee service” having the service ID “001-S001” having “001-B001” as related link information is derived as a similar service example.

  Returning to the description of the flow of FIG. In this case, the similar service case transmission unit 110 of the service recommendation system 100 transmits the similar service case specified as described above and its similarity to the designer terminal 300 (S202).

On the other hand, the service search result display unit 312 of the designer terminal 300 receives the similar service cases and their similarities from the service recommendation system 100, and the similar service cases received here are listed in descending order of their similarities in the service case frame 1003. Are displayed as similar service objects 1036 in the search result display area 1035 (S107). At this time, the service search result display unit 312 of the designer terminal 300 uses the product / technical ID in the related link information of the corresponding similar service case together with the similar service object 1036 as a key (example: 001-PT001). A product / technical example (for example, GPS monitoring) is specified from the table 228, and a corresponding product / technical object 1037 is also displayed by being linked by a similar service object 1036 and a link object 10171. In the case of the above-described example, the similar service object 1036 is “construction equipment availability guarantee service”, and the product / technical object 1037 is “GPS monitoring”.

  In S108, the service description information reception unit 310 of the designer terminal 300 also displays the service area 1024 of the service structure frame 1002 for the similar service object 1036 presented in the search result display area 1035 of the service case frame 1003 on the design screen 1500. The input device 305 receives the drag-and-drop operation directed to, and arranges it as a service object 10241 in the service area 1024 of the design screen 1500. Further, the input device 305 receives a drag and drop operation toward the product / technical area 1025 of the service structure frame 1002 with respect to the product / technical service object 1037 presented in the search result display area 1035, and the product / technical service object 10251 One of them is arranged in the product / technical area 1025 of the design screen 1500.

  Further, the service description information receiving unit 310 of the designer terminal 300 can receive a predetermined operation (click operation, double click operation, etc.) for the service object 10241 with the input device 305 and input a text input field of the service object 10241. The service name input operation by the designer is accepted, and an input screen (not shown) regarding the property information of the service technology similar to the above-described property information input screen 1004 is displayed on the output device 306. Similarly, the input device 305 receives a predetermined operation (click operation, double click operation, etc.) for the newly placed product / technical object 10251 from the search result display area 1035 described above, and enters a text input field for the product / technical object 10251. Can be input, and an input operation of a product / technical name by the designer is accepted. Further, an input screen (not shown) related to property information similar to the above-described property information input screen 1004 is displayed on the output device 306. The property information input screen in this case may also be acquired and displayed by the designer terminal 300 from the service case storage system 200 in accordance with a predetermined operation such as right-clicking on the service object 10241 and the product / technical object 10251, or may be designed in advance. It may be included in the data and used depending on the click action.

  In the property information input screen described above, the designer inputs service category and industry information, which are the property information, of the service object 10241 from a predetermined interface. In addition, with respect to the corresponding product / technical object 10251, information on the product / technical classification and type of business, which are property information, is input from a predetermined interface. In addition, the designer drags the arrow object 1017 of the template group 1010 between the corresponding objects with respect to the relationship between the product / technical object 10251, the product business object 10252, and the business object 20231 having a dependency relationship with the service object 10241 described above. Drop the link object 10171 to link the corresponding objects. Information of each object connected to the service object 10241 by the link object 10171 becomes a value of related link information related to the corresponding service object. Similarly, the information of the service object 10241 is a value of related link information related to the product / technical object 10251 in the product / technical information table 228.

On the other hand, the designer terminal 300 receives the input operation of the property information related to the service object 10241 and the product / technical object 10251 and the link operation between the objects by the link object 10171 by the input device 305, and presses the predetermined registration button. Along with this, each property information and each value of the link information are transmitted to the service case storage system 200. The ID of the similar service object 1036 (similar service ID) that is the source of the corresponding service object 10241, that is, dragged and dropped from the search result display area 1035 to the service area 1024 is also stored in the service case from the designer terminal 300. Assume that it is sent to system 200.

  On the other hand, the service case storage system 200 receives the service name, service classification, type of business, similar service ID, and related link information transmitted from the service description information receiving unit 310 of the designer terminal 300 described above. Then, the service ID is numbered and assigned, and a record including the corresponding information is stored in the service information table 230 (S306).

As mentioned above, identifying similar services and presenting them to designers is provided for similar business issues in different industries, etc., in order to streamline the creation of service ideas for collaborative customer creation as described above. Presenting service examples, it enables designers who do not have service knowledge in multiple industries to efficiently create various service ideas.
=== Related Service Search Processing ===

  Next, a process for accepting a search for related service cases from a designer and extracting and presenting related service cases from past service cases will be described. These related service examples are service examples that increase the profitability and effectiveness of the service by providing them simultaneously with the service created in the previous step, and by using these related services, even inexperienced designers are highly experienced. Quality service design becomes possible.

  First, FIG. 17 shows an image of the design screen 1700 displayed on the designer terminal 300 when searching for such related service cases. This design screen 1700 shows a situation where a “power generation availability guarantee service” has been created as a new service. The service description information transmitting / receiving unit 311 of the designer terminal 300 receives a predetermined operation such as a right click on the service object 10241 on the design screen 1700 described above, recognizes that it has received a search request for related service cases of the corresponding service, and performs a search. Each value of the service ID and the similar service ID of the target service object 10241 is transmitted to the service recommendation system 100 (S109). Further, along with such processing, the designer terminal 300 copies the corresponding service object 10241 and places it in the related service search area 1040 of the service case frame 1003.

On the other hand, the service relevance calculation unit 113 of the service recommendation system 100 receives the service ID and the similar service ID transmitted from the designer terminal 300, and uses the value of each ID obtained here to provide a service case storage system. A predetermined search process is executed in the service information table 230 of 200, and a process of calculating the service relevance from the co-occurrence degree between services is executed (S203). The details of this processing S203 will be described based on the flowchart shown in FIG.

FIG. 14 is a flowchart showing a procedure example 3 of the service design support method of the present embodiment, and more specifically, a flowchart for calculating the degree of association between services. In this case, the service relevance calculation unit 113 of the service recommendation system 100 extracts from the service information table 230 a service case that matches the similar service ID received from the designer terminal 300 as described above (S2031). In the case where The extracted service instance owns a further similar service ID, service relevance calculating unit 113 of the service recommendation system 100 further extracts the service instance that matches the similar service ID, thus obtained Count the number of cases. International relevance calculating unit 113 of the service recommendation system 100, a series of processes of the similar service ID as a key, for each instance of the service information table 230 is repeated until it can identify those not set similar service ID. For example, the similar service ID “001-S1” of the service ID “101-S001” received from the designer terminal 300 is used.
The service example “construction equipment availability guarantee service” having “S001” as the service ID is extracted, and the service example “medical” having the similar service ID “011-S001” of this “construction equipment availability guarantee service” The “machine availability guarantee service” is extracted, and the number of cases “2” is counted.

Next, for each service case extracted from the service information table 230 in S2031 described above, the service relevance calculation unit 113 of the service recommendation system 100 selects a service case that has been provided at the same time as, for example, the value of the service ID. Based on the service information table 230. For example, it is assumed that the service IDs of the service examples extracted in S2031 are “001-S001” and “011-S001”. In this case, “001” uniquely indicating the service itself in the service ID is used as a key, and the service information table 230 is searched to provide examples of “001-S002” and “001” simultaneously provided for this service. Ru can be identified -S003 ". Similarly, the "011" as a key, by searching the service information table 230, a case that provided simultaneously with respect to this service, Ru can be identified "011-S002". That is, regarding the two service cases extracted in S2031, a total of three cases can be specified as related service cases.

  Next, the service relevance calculation unit 113 of the service recommendation system 100 acquires the value of the service classification for each of the three service cases specified above, and counts the same for each service case. Appearance frequency is calculated. In the above example, the service classification included in “001-S002” is “prediction”, the service classification included in “001-S003” is “proxy”, and the service classification included in the case “011-S002” is “ Since “prediction”, the appearance frequency “2” is calculated for “prediction”, and the appearance frequency “1” is calculated for “proxy”.

  In addition, the service relevance calculation unit 113 of the service recommendation system 100 uses the calculated appearance frequency of each service category as a numerator, and uses the total number of related service cases, that is, “3 cases” as a denominator, corresponding to each corresponding service category, that is, corresponding to it. The degree of association is calculated for each related service (S2032). In the above example, for the service classification “prediction”, the degree of association “2/3” is calculated from the appearance frequency “2 cases” and the total number of cases “3 cases”, and the appearance of the service classification “proxy” The degree of relevance “1/3” is calculated from the frequency “1” and the total number of cases “3”.

  Next, the service relevance calculation unit 113 of the service recommendation system 100 derives, as a related service case, a service case in which the relevance obtained in s2032 exceeds a predetermined threshold value (S2033). For example, when the relevance threshold is “1/2”, “building” of service ID “001-S002” corresponding to service classification “prediction: 2/3” having relevance greater than “1/2”. The “machine failure prediction service” and the “medical device failure prediction service” with the service ID “011-S002” are derived as related service cases.

  Returning to the description of the flow of FIG. Next, the related service transmission unit 112 of the service recommendation system 100 transmits the related service example and the degree of association obtained in S2033 to the designer terminal 300 (S203).

  On the other hand, the service search result display unit 312 of the designer terminal 300 receives the above-mentioned related service case and the degree of relation transmitted from the service recommendation system 100, and the received related service case has a high degree of relation. In order, it is displayed as a related service object 1046 in the search result display area 1045 of the service case frame 1003, and further, a product / technical object 1047 corresponding to the product / technical ID indicated by the related link information of the related service case is also displayed. (S110).

  In S111, the service description information receiving unit 310 of the designer terminal 300 also displays the service area 1024 of the service structure frame 1002 for the related service object 1046 presented in the search result display area 1045 of the service case frame 1003 on the design screen 1500. The input device 305 receives the drag and drop operation directed to, and arranges it as a service object 10242 in the service area 1024 of the design screen 1500. In addition, the input device 305 receives a drag and drop operation toward the product / technical area 1025 of the service structure frame 1002 with respect to the product / technical service object 1047 presented in the search result display area 1045, and the product / technical service object 10251 One of them is arranged in the product / technical area 1025 of the design screen 1500.

  Further, the service description information receiving unit 310 of the designer terminal 300 can receive a predetermined operation (click operation, double click operation, etc.) for the service object 10242 described above with the input device 305, and can input a text input field of the service object 10242. The service name input operation by the designer is accepted, and an input screen (not shown) regarding the property information of the service technology similar to the above-described property information input screen 1004 is displayed on the output device 306. Similarly, the input device 305 receives a predetermined operation (clicking operation, double-clicking operation, etc.) for the newly placed product / technical object 10251 from the search result display area 1045 described above, and a text input field for the product / technical object 10251. Can be input, and an input operation of a product / technical name by the designer is accepted. Further, an input screen (not shown) related to property information similar to the above-described property information input screen 1004 is displayed on the output device 306. In this case, the property information input screen may be acquired and displayed by the designer terminal 300 from the service case storage system 200 in accordance with a predetermined operation such as right-clicking on the service object 10242 or the product / technical object 10251, or may be displayed in advance on the design screen. It may be included in the data and used depending on the click action.

  In the property information input screen described above, the designer inputs service category and industry information, which are property information, of the corresponding service object 10242 from a predetermined interface. In addition, with respect to the corresponding product / technical object 10251, information on the product / technical classification and type of business, which are property information, is input from a predetermined interface. Further, the designer drags the arrow object 1017 of the template group 1010 between the corresponding objects with respect to the relationship between the product / technical object 10251, the product business object 10252, and the business object 20231 having a dependency relationship with the service object 10242. Drop the link object 10171 to link the corresponding objects. Information of each object connected to the service object 10242 by the link object 10171 becomes a value of related link information related to the corresponding service object. Similarly, the information of the service object 10242 is a value of related link information related to the product / technical object 10251 in the product / technical information table 228.

  On the other hand, the designer terminal 300 receives the input operation of the property information related to the service object 10242 and the product / technical object 10251 and the connection operation between the objects by the link object 10171 by the input device 305, and presses the predetermined registration button. Along with this, each property information and each value of the link information are transmitted to the service case storage system 200. The ID of the related service object 1046 (similar service ID) that is the source of the corresponding service object 10242, that is, dragged and dropped from the search result display area 1045 to the service area 1024 is also stored in the service case from the designer terminal 300. Assume that it is sent to system 200.

  On the other hand, the service case storage system 200 receives the service name, service classification, type of business, similar service ID, and related link information transmitted from the service description information receiving unit 310 of the designer terminal 300 described above. Then, the service ID is numbered and assigned, and a record including the corresponding information is stored in the service information table 230 (S307).

The above description is intended to facilitate understanding of the present invention and is not intended to limit the present invention. In the present embodiment, definition information is transmitted and stored every time each object is defined, but it is also possible to collectively transmit and store definition information of a plurality of objects. The present invention is modified without departing from the spirit, it is of course for the present invention together when may be improved includes equivalents thereof.

According to the present embodiment, for example, in service design work for a client company, in addition to a service that solves the customer problem, a related service for improving the profitability and effectiveness of the service is obtained through knowledge across multiple business fields. Search from within, extracted, and presented appropriately in conjunction with them, Ru can the accuracy and efficiency of the new service design work good.

  Accordingly, it is possible to present services that are effective in solving business problems, products and technologies that compose the services, and to easily and easily recognize them, thereby supporting efficient and accurate service design.

  At least the following will be clarified by the description of the present specification. That is, in the service design support system of the present embodiment, the storage device further stores case information of a service that provides value for solving a problem in each past work, and the arithmetic device is configured as the arrangement Based on the attribute of the task object that has been performed, in the case information, the past task common to the predetermined attribute is identified, and the characteristic information of the past work related to the identified task is extracted. Determining the degree of similarity with the characteristic information indicated by the attribute of the task related to the new design object, and identifying the past service provided with respect to the past work whose similarity is equal to or higher than a predetermined standard as the similar service from the case information; Select an object indicating information on the similar service as an object of the service related to the new design object It may be one in which further executes a process of displaying a corresponding area in the design screen capability.

According to this, a service design related to the next design target service, that is, a service that has an appropriate similarity and is estimated to be divertable is extracted from past cases and presented to the user. efficiency of business, Ru can promote faster.

Further, in the service design support system of the present embodiment, the storage device further stores case information of a service that provides value for solving problems in each past work, and the arithmetic device is configured as the arrangement Based on the attribute of the task object that has been performed, in the case information, the past task common to the predetermined attribute is identified, and the characteristic information of the past work related to the identified task is extracted. Determining the degree of similarity with the characteristic information indicated by the attribute of the task related to the new design object, and identifying the past service provided with respect to the past work whose similarity is equal to or higher than a predetermined standard as the similar service from the case information; An object indicating information on the similar service can be selected as the service object related to the new design object. A process for displaying in the corresponding area on the design screen and an arrangement request for placing the object for the new design target service in the display area with respect to the object for the similar service are received by the input device, and the object for the similar service is displayed. Place it in the area, accept the name and attribute of the corresponding object, and the link object placement instruction according to the relationship between the relevant object and other objects with the input device, and connect the relevant objects with the link object And displaying the information on the output device and storing the information on the name, attribute, and relationship between the objects in the storage device.

According to this, relating to Imatsugi designed services, i.e. an appropriate service similarity is estimated to allow diversion there extracted from in past cases, the together when presenting them to the user When the user receives an instruction from the user to adopt the similar service as the next design target service and modify it as appropriate, the service design is obtained by acquiring various information associated with the instruction as service design information. efficiency of business, Ru can be further promoted to speed.

  Further, in the service design support system of the present embodiment, the storage device further stores case information of a service that provides value for solving problems in each past work, and the arithmetic device is configured as the arrangement Based on the attribute of the task object that has been performed, in the case information, the past task common to the predetermined attribute is identified, and the characteristic information of the past work related to the identified task is extracted. Determining the degree of similarity with the characteristic information indicated by the attribute of the task related to the new design object, and identifying the past service provided with respect to the past work whose similarity is equal to or higher than a predetermined standard as the similar service from the case information; An object indicating information on the similar service can be selected as the service object related to the new design object. The process of displaying in the corresponding area on the design screen and a request for placing the object of the similar service in the display area of the object related to the new design target service are received by the input device, and the object of the similar service is As an object of a service to be designed, it is placed in the display area, and the name and attribute of the corresponding object and a link object placement instruction according to the relationship between the relevant object and another object are received by the input device. Each object is connected with the link object and displayed on the output device, and the name and attribute of each object, the relationship between each object, and the similar relationship between the similar service and the new design target service A process of storing each of the information in a storage device; With respect to the similar service that has received a request to place an object in the display area, each service having a series of similar relationships based on the similar service and a related service provided together with the service are identified from the case information, and The design screen that identifies a related service whose co-occurrence between the specified services is equal to or greater than a predetermined standard, and allows an object indicating information on the related service to be selected as an object of the service related to the new design target The process of displaying in the corresponding area may be further executed.

According to this, relating to Imatsugi designed services, i.e. an appropriate service similarity is estimated to allow diversion there extracted from in past cases, the together when presenting them to the user When the user receives an instruction from the user to adopt the similar service as the next design target service and modify and use it appropriately, various information associated with the instruction is acquired as service design information. Related services that have a strong adoption tendency among past services that have been the origin of similar services that have been adopted are presented to users so that they can be adopted as services to be designed, making service design work more efficient and faster. Ru can be promoted.

Further, in the service design support system of the present embodiment, the storage device further stores case information of a service that provides value for solving problems in each past work, and the arithmetic device is configured as the arrangement Based on the attribute of the task object that has been performed, in the case information, the past task common to the predetermined attribute is identified, and the characteristic information of the past work related to the identified task is extracted. Determining the degree of similarity with the characteristic information indicated by the attribute of the task related to the new design object, and identifying the past service provided with respect to the past work whose similarity is equal to or higher than a predetermined standard as the similar service from the case information; An object indicating information on the similar service can be selected as the service object related to the new design object. The process of displaying in the corresponding area on the design screen and a request for placing the object of the similar service in the display area of the object related to the new design target service are received by the input device, and the object of the similar service is As an object of a service to be designed, it is placed in the display area, and the name and attribute of the corresponding object and a link object placement instruction according to the relationship between the relevant object and another object are received by the input device. Each object is connected with the link object and displayed on the output device, and the name and attribute of each object, the relationship between each object, and the similar relationship between the similar service and the new design target service A process of storing each of the information in a storage device; With respect to the similar service that has received a request to place an object in the display area, each service having a series of similar relationships based on the similar service and a related service provided together with the service are identified from the case information, and The design screen that identifies a related service whose co-occurrence between the specified services is equal to or greater than a predetermined standard, and allows an object indicating information on the related service to be selected as an object of the service related to the new design target In response to a process for displaying in the corresponding area in FIG. 5 and an arrangement request for placing an object related to the new service to be designed in the display area for the related service object, the related service object is placed in the display area. The name and attributes of the object A link object placement instruction corresponding to the relationship between the object and another object is received by the input device, and the corresponding object is connected to the link object and displayed on the output device. The name and attribute of each object , And the process of storing each information of the relationship between the objects in the storage device may be further executed.

According to this, relating to Imatsugi designed services, i.e. an appropriate service similarity is estimated to allow diversion there extracted from in past cases, the together when presenting them to the user When the user receives an instruction from the user to adopt the similar service as the next design target service and modify and use it appropriately, various information associated with the instruction is acquired as service design information. A related service that has a strong adoption tendency common among the past services that have been the origin of the similar service that was adopted is presented to the user, and the related service is adopted as the next design target service and used as appropriate. When the user receives an instruction from the user, it acquires various information associated with the instruction as service design information, further improving the efficiency and speed of service design work. Ru can promote layer.

  Further, in the service design support method of the present embodiment, the computer system further stores case information of services that provide value for solving problems in past operations in the storage device, and performs the arrangement. Based on the attribute of the task object, in the case information, a past task common to the predetermined attribute is identified, and characteristic information of past work related to the identified task is extracted. The similarity with the characteristic information indicated by the attribute of the task related to the design object is determined, the past service provided for the past work whose similarity is equal to or higher than a predetermined standard is identified as the similar service from the case information, and the similar service Can be selected as an object of the service related to the new design object Further it may execute processing for displaying the corresponding area in the design screen.

Further, in the service design support method of the present embodiment, the computer system further stores case information of services that provide value for solving problems in past operations in the storage device, and performs the arrangement. Based on the attribute of the task object, in the case information, a past task common to the predetermined attribute is identified, and characteristic information of past work related to the identified task is extracted. The similarity with the characteristic information indicated by the attribute of the task related to the design object is determined, the past service provided for the past work whose similarity is equal to or higher than a predetermined standard is identified as the similar service from the case information, and the similar service Can be selected as an object of the service related to the new design object Receiving a request to display in the corresponding area on the design screen, and an arrangement request to the display area of the object related to the new design target service with respect to the object of the similar service. Placed in the display area, the input device accepts the name and attribute of the corresponding object and the placement instruction of the link object according to the relationship between the corresponding object and the other object. It is also possible to further execute a process of connecting and displaying the information on the output device and storing each information of the name, attribute, and relationship between the objects in the storage device.

  Further, in the service design support method of the present embodiment, the computer system further stores case information of services that provide value for solving problems in past operations in the storage device, and performs the arrangement. Based on the attribute of the task object, in the case information, a past task common to the predetermined attribute is identified, and characteristic information of past work related to the identified task is extracted. The similarity with the characteristic information indicated by the attribute of the task related to the design object is determined, the past service provided for the past work whose similarity is equal to or higher than a predetermined standard is identified as the similar service from the case information, and the similar service Can be selected as an object of the service related to the new design object Receiving a request to display in the corresponding area on the design screen, and an arrangement request to the display area of the object related to the new design target service with respect to the object of the similar service. Place in the display area as a service object of a new design target, accept the name and attribute of the corresponding object, and the link object placement instruction according to the relationship between the relevant object and other objects with the input device, The corresponding objects are connected with the link objects and displayed on the output device, and the names and attributes of the objects, the relationships between the objects, and the similarity between the similar service and the new design target service Processing to store each information of the relationship in the storage device, With respect to the similar service that has received a request to place an object in the display area, each service having a series of similar relationships based on the similar service and a related service provided together with the service are identified from the case information, and The design screen that identifies a related service whose co-occurrence between the specified services is equal to or greater than a predetermined standard, and allows an object indicating information on the related service to be selected as an object of the service related to the new design target The process of displaying in the corresponding area may be further executed.

Further, in the service design support method of the present embodiment, the computer system further stores case information of services that provide value for solving problems in past operations in the storage device, and performs the arrangement. Based on the attribute of the task object, in the case information, a past task common to the predetermined attribute is identified, and characteristic information of past work related to the identified task is extracted. The similarity with the characteristic information indicated by the attribute of the task related to the design object is determined, the past service provided for the past work whose similarity is equal to or higher than a predetermined standard is identified as the similar service from the case information, and the similar service Can be selected as an object of the service related to the new design object Receiving a request to display in the corresponding area on the design screen, and an arrangement request to the display area of the object related to the new design target service with respect to the object of the similar service. Place in the display area as a service object of a new design target, accept the name and attribute of the corresponding object, and the link object placement instruction according to the relationship between the relevant object and other objects with the input device, The corresponding objects are connected with the link objects and displayed on the output device, and the names and attributes of the objects, the relationships between the objects, and the similarity between the similar service and the new design target service Processing to store each information of the relationship in the storage device, With respect to the similar service that has received a request to place an object in the display area, each service having a series of similar relationships based on the similar service and a related service provided together with the service are identified from the case information, and The design screen that identifies a related service whose co-occurrence between the specified services is equal to or greater than a predetermined standard, and allows an object indicating information on the related service to be selected as an object of the service related to the new design target In response to a process for displaying in the corresponding area in FIG. 5 and an arrangement request for placing an object related to the new service to be designed in the display area for the related service object, the related service object is placed in the display area. The name and attributes of the object A link object placement instruction according to the relationship between the object and another object is received by the input device, and the corresponding object is connected to the link object and displayed on the output device. The name and attribute of each object And a process of storing each piece of information on the relationship between the objects in the storage device may be further executed.

DESCRIPTION OF SYMBOLS 1 Service design support system 100 Service recommendation system 101 Storage device 102 Program 103 Memory 104 Arithmetic device 105 Communication device 110 Similar service example transmission part 111 Service similarity calculation part 112 Related service case transmission part 113 Service relevance degree calculation part 200 Service case storage System 201 Storage device 202 Program 203 Memory 204 Computing device 205 Communication device 225 Customer business information table 226 Customer problem information table 227 Customer value information table 228 Product / technical information table 229 Product business information table 230 Service information table 231 Object table 232 Design screen Data 300 Designer terminal 301 Storage device 302 Program 303 Memory 304 Computing device 305 Input device 306 Output device 30 Communication device 310 service description information receiving unit 311 service description information transceiver unit 312 service search result display unit 400 Network

Claims (12)

An output device for displaying a service design screen;
A storage device for storing screen data for specifying a display area of each predetermined object displayed on the design screen;
In response to a predetermined request received by the input device , each object of a business, a problem in the business, and a service provided for solving the problem is displayed in each corresponding area of the design screen based on the screen data. The input device accepts an input regarding the name and attribute of each object and a link placement instruction according to the relationship between the objects, and the link between the objects displayed in the corresponding areas is the link. A service design support system comprising: an arithmetic device that is connected and displayed on the output device. The computing device, the service of claim 1, wherein the performing each object name, attributes, and the process of storing in the storage device as the case information of each information relationships between the objects Design support system. The computing device identifies the task object having an attribute in common with the attribute indicating the classification of the task object for which the input device has received an input from the case information stored in the storage device, and identifies the identified Based on the attribute indicating the business characteristics of the business object associated with the task object and the attributes indicating the business characteristics of the business object received by the input device, the identification is performed according to the set similarity. Executing a process of identifying a similar business object that is a similar business from the specified case information and displaying the similar service object that is the service associated with the identified business object on the output device The service design support system according to claim 2. The arithmetic device receives an input of an arrangement request to the corresponding area of the design screen for the object of the similar service by an input device, displays the object of the similar service in the corresponding area of the design screen, and the object of the similar service And the name and attribute of the other object, and the input device accepts an input related to the placement instruction of the link object according to the relationship between the object of the similar service and the other object, and is displayed in the corresponding area. International design support system according to claim 3, characterized in that displayed on the output device by connecting between the objects of similar services and the other objects in the link. The storage device
It further stores case information of services that provide value for solving problems in past operations,
The arithmetic unit is
Based on the attribute of the displayed task object, in the case information, identify a past task common to a predetermined attribute, extract characteristic information of past work related to the identified task, The similarity with the characteristic information indicated by the attribute of the task related to the service to be newly designed is determined, and the past service provided for the past work whose similarity is equal to or higher than a predetermined standard is identified as the similar service from the case information A process of displaying an object indicating information of the similar service in a corresponding area on the design screen so that the object can be selected as the object of the service related to the new design target;
For objects of the similar service, the put receives an input device to enter a placement request to the display area of the object for the new design target of service, the object of the similarity service as an object of a new design target of service the displayed on the display area, the names and attributes of the corresponding Ojekuto, received by the input device placement instructions and for entering link object corresponding to the relationship between the corresponding object and other objects, the link between the relevant each object is displayed on the output device is connected by an object, the name and attributes of each object, the relationship between the objects, and the similarity relationship, the information between the similar service and the new design target service Processing to store in a storage device;
With respect to the similar service that has received an input of an arrangement request for an object in the display area, a series of services having a similar relationship with the similar service as a starting point and related services provided together with the service are identified from the case information Then, it is possible to specify a related service whose co-occurrence between the specified services is equal to or greater than a predetermined standard, and to select an object indicating information on the related service as an object of the service related to the new design object The process of displaying in the corresponding area on the design screen is further executed.
The service design support system according to claim 1. The storage device
It further stores case information of services that provide value for solving problems in past operations,
The arithmetic unit is
Based on the attribute of the displayed task object, in the case information, identify a past task common to a predetermined attribute, extract characteristic information of past work related to the identified task, The similarity with the characteristic information indicated by the attribute of the task related to the service to be newly designed is determined, and the past service provided for the past work whose similarity is equal to or higher than a predetermined standard is identified as the similar service from the case information A process of displaying an object indicating information of the similar service in a corresponding area on the design screen so that the object can be selected as the object of the service related to the new design target;
For objects of the similar service, the put receives an input device to enter a placement request to the display area of the object for the new design target of service, the object of the similarity service as an object of a new design target of service the displayed on the display area, the names and attributes of the corresponding Ojekuto, received by the input device placement instructions and for entering link object corresponding to the relationship between the corresponding object and other objects, the link between the relevant each object is displayed on the output device is connected by an object, the name and attributes of each object, the relationship between the objects, and the similarity relationship, the information between the similar service and the new design target service Processing to store in a storage device;
With respect to the similar service that has received an input of an arrangement request for an object in the display area, a series of services having a similar relationship with the similar service as a starting point and related services provided together with the service are identified from the case information Then, it is possible to specify a related service whose co-occurrence between the specified services is equal to or greater than a predetermined standard, and to select an object indicating information on the related service as an object of the service related to the new design object Processing to display in the corresponding area on the design screen;
For objects of the associated service, the put receives an input device to enter a placement request to the display area of the object for the new design target of service, the objects related services displayed on the display area, the relevant Ojekuto Name and the attributes received by the input device placement instructions and for entering link object corresponding to the relationship between the corresponding object and other objects, displayed between the corresponding respective objects in the output device is connected by said link object the and executes each object name, attributes, and the process of storing the information of relationships between the objects in the storage device further
The service design support system according to claim 1. An output device for displaying design screen related services, computer system comprising a storage device, an arithmetic device for storing screen data specifying the display area of each predetermined object to be displayed on the design screen,
In response to a predetermined request received by the input device, each object of a business, a problem in the business, and a service provided for solving the problem is displayed in each corresponding area of the design screen based on the screen data. The input device accepts an input regarding the name and attribute of each object and a link placement instruction according to the relationship between the objects, and the link between the objects displayed in the corresponding areas is the link. A service design support method comprising: connecting and displaying on the output device. The computing device, the service of claim 7, wherein the performing each object name, attributes, and the process of storing in the storage device as the case information of each information relationships between the objects Design support method. The computing device identifies the task object having an attribute in common with the attribute indicating the classification of the task object for which the input device has received an input from the case information stored in the storage device, and identifies the identified and attribute indicating the operational characteristics of the object of the business associated with the object of challenge, based on the attribute indicating the operational characteristics of the object of the business in which the input device accepts the input, according to the set degree of similarity, the specific Executing a process of identifying a similar business object that is a similar business from the specified case information and displaying the similar service object that is the service associated with the identified business object on the output device The service design support method according to claim 8. The arithmetic device receives an input of an arrangement request to the corresponding area of the design screen for the object of the similar service by an input device, displays the object of the similar service in the corresponding area of the design screen, and the object of the similar service And the name and attribute of the other object, and the input device accepts an input related to the placement instruction of the link object according to the relationship between the object of the similar service and the other object, and is displayed in the corresponding area. International design support method according to claim 9, characterized in that displayed on the output device by connecting between the objects of similar services and the other objects in the link. The computer system includes:
Stores incident information of past services provide value toward solving problems in each business in the storage device,
The arithmetic unit is
Based on the attribute of the displayed task object, in the case information, identify a past task common to a predetermined attribute, extract characteristic information of past work related to the identified task, The similarity with the characteristic information indicated by the attribute of the task related to the service to be newly designed is determined, and the past service provided for the past work whose similarity is equal to or higher than a predetermined standard is identified as the similar service from the case information A process of displaying an object indicating information of the similar service in a corresponding area on the design screen so that the object can be selected as the object of the service related to the new design target;
For objects of the similar service, the put receives an input device to enter a placement request to the display area of the object for the new design target of service, the object of the similarity service as an object of a new design target of service the displayed on the display area, the names and attributes of the corresponding Ojekuto, received by the input device placement instructions and for entering link object corresponding to the relationship between the corresponding object and other objects, the link between the relevant each object is displayed on the output device is connected by an object, the name and attributes of each object, the relationship between the objects, and the similarity relationship, the information between the similar service and the new design target service Processing to store in a storage device;
For said similar services with receives the placement requirements of the object to the display area, the services provided integrally with each service and the service in the series of similar relationships as a base point the similarity service from the case information Identifies and identifies related services whose co-occurrence between the identified services is greater than or equal to a predetermined standard, and an object indicating information on the related services can be selected as an object of the services related to the new design object To further display the corresponding area on the design screen.
8. The service design support method according to claim 7. The computer system includes:
Stores incident information of past services provide value toward solving problems in each business in the storage device,
The arithmetic unit is
Based on the attribute of the displayed task object, in the case information, identify a past task common to a predetermined attribute, extract characteristic information of past work related to the identified task, The similarity with the characteristic information indicated by the attribute of the task related to the service to be newly designed is determined, and the past service provided for the past work whose similarity is equal to or higher than a predetermined standard is identified as the similar service from the case information A process of displaying an object indicating information of the similar service in a corresponding area on the design screen so that the object can be selected as the object of the service related to the new design target;
For objects of the similar service, the put receives an input device to enter a placement request to the display area of the object for the new design target of service, the object of the similarity service as an object of a new design target of service the displayed on the display area, the names and attributes of the corresponding Ojekuto, received by the input device placement instructions and for entering link object corresponding to the relationship between the corresponding object and other objects, the link between the relevant each object is displayed on the output device is connected by an object, the name and attributes of each object, the relationship between the objects, and the similarity relationship, the information between the similar service and the new design target service Processing to store in a storage device;
With respect to the similar service to which an arrangement request for an object in the display area is input , each service having a series of similar relationships based on the similar service and a related service provided integrally with the service are identified from the case information. The related service whose co-occurrence between the specified services is equal to or greater than a predetermined standard is specified, and an object indicating information on the related service can be selected as an object of the service related to the new design object Processing to display in the corresponding area on the design screen;
For objects of the associated service, the put receives an input device to enter a placement request to the display area of the object for the new design target of service, the objects related services displayed on the display area, the relevant Ojekuto Name and the attributes received by the input device placement instructions and for entering link object corresponding to the relationship between the corresponding object and other objects, displayed between the corresponding respective objects in the output device is connected by said link object the and executes each object name, attributes, and the process of storing the information of relationships between the objects in the storage device further
8. The service design support method according to claim 7.