JPH06259446A - Subject structured system - Google Patents

Abstract

PURPOSE:To provide an efficient system for obtaining an optimal solution by analyzing a work process of business, executing the discovery of problem and the investigation of the case, a standardizing a series of processes in order to solve a subject, and inputting the data. CONSTITUTION:By inputting data into a data base 11 from a top intention investigation data sheet 101, its contents are analyzed and an intention investigation data sheet 102 of a middle layer is prepared and inputted to a study theme data base 112, and in an information processing process, a discussion theme block diagram is outputted, and by extracting problem information, a problem block diagram data base is generated, and by extracting and arranging the related problem from the problem block diagram, the subject block diagram data base is generated, and the subject block diagram in which a work process and a management process are arranged vertically and horizontally is outputted.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention is a system for structuring a problem in order to analyze a business process of a business, discover a problem, pursue a cause, and obtain an optimum solution for solving the problem. Regarding

[0002]

2. Description of the Related Art In the conventional analysis of business processes, business diagnosis, management policy formulation, etc., computer analysis has been adopted in some parts, but overall it is mainly done by manpower and paper. Therefore, a consistent method for a computer system has not been established.

Further, a person in charge of analysis at the request of the client and the client interact with each other at each stage such as confirmation of required specifications, discovery of a problem, execution of diagnosis, presentation of a solution and the like. Although it is necessary, the method is not always standardized, and a solution method was often sought upon upon request.
Although this method has the advantage of enabling flexible correspondence, it is not preferable for efficient analysis using an information processing system and rapid creation of appropriate materials.

[0004]

SUMMARY OF THE INVENTION In order to solve the drawbacks of the prior art, the present invention analyzes the business process of a business, finds a problem and pursues the cause, and finds an optimal solution for solving the problem. In order to seek, standardize a series of processes that structure the problem, facilitate human interface, realize low analysis cost, enable efficient work without overly reliant on the skills of the analyst. It is an object of the present invention to provide a task structuring system that solves the problem.

[0005]

In order to solve the above technical problems, in the present invention, a main management problem setting data storage area and a study for storing a plurality of examination themes for solving the problems An external storage device that has a theme data storage area and is connected to an information processing device for constructing a database, and the data collected by the intention survey of each hierarchy from management, important employees, and managers in charge A device for inputting to the external storage device according to the format, an output means for outputting the problem extracted from each examination theme in a predetermined format as a problem structure diagram, and a process for structuring the extracted problem and creating data for creating a problem structure diagram And a means for accumulating the created data in the task structure database, and a management process for each policy, planning, management, and operation business process arranged on the vertical axis. Is configured to generate and arrange blocks for each item of planning, execution, check, and action, and display each issue in the corresponding block of the matrix. The problem structuring system that seeks the optimal solution to the problem is pursued as a means.

[0006]

The present invention can provide a system that breaks down important issues of the manager, decomposes them into business processes of each department, and structurally reveals the theme to be solved in each process. Systematization can be implemented as a system, and the gap between the intention of the top and the awareness of the field is eliminated.

[0007]

[Examples] The problem structuring system of the present invention is roughly divided into (1) clarification of important problem areas, (2) discovery of problems by business process and problems, in order to support the formulation of management strategies of companies. The system is configured to execute the following three steps of processing units: pursuing the cause of (3) setting the task configuration.

FIG. 1 shows the relationship between the process of clarifying the important problem area, the data input, the construction of the database, and the output of the first step among the processing units of the three steps in the problem structuring system of the present invention. It is a figure. Database 1
1 is when planning a business strategy for specific companies,
It is a database for accumulating discussion themes and is composed of an external storage device such as a magnetic disk. In the storage area, areas labeled with main management issues, examination theme 1, examination theme 2, and examination theme n are set.

The left side of FIG. 1 illustrates the process of collecting data for entry into database 11. In the first process 101, the data based on the top intention survey result entered in the top intention survey data sheet is input to the “main management problem” setting data storage area 111 of the database 11. These data are
After the data is input to the database 11, it is processed by the information processing device so as to clarify the theme as a material for examination and data input in the next step, and is output to a data sheet by a separate printing device.

The plurality of themes presented by the top intention survey are more specifically examined in the intention survey process 102 of the officer in charge of those themes and a plurality of middle management layers, and the obtained data is , Into the examination theme data storage area 112 of the database 11. Each theme is assigned a theme number so that it can be referenced independently. This data area is indicated by reference numerals 113, 114, and 115 in the examination theme data storage area 112 and is set in the external storage device 11.

The data based on these survey results are created by each department, and at this stage, there are also duplications and inconsistencies. A work plan meeting data sheet 103 is created by integrating these examination themes, and an information processing process 104 such as sentence information, statistical information, work plan table, etc.
After executing, the work plan meeting table 12 is output and provided as a material for the meeting work.

FIG. 2 shows an example of the output result of the discussion theme composition diagram created in the first stage process. The output process is a predetermined information processing process using the data of the examination theme input in the main management task setting data storage area 111 and the examination theme data storage area 112 of the database 11 which are input in the data collection stage. After processing the data, the data is processed into a certain format and tabulated.

Depending on the importance and the nature of the theme itself, a plurality of examination themes may be related to each other in parallel at the same level, or may be expanded and displayed as a subordinate concept from a superordinate concept. Although such a configuration can be performed manually, it is desirable to standardize it in order to reduce variations due to staff participating in the work. It is possible to use a tool in which a model is set in advance and the configuration is evaluated by a code associating the theme, or a term and concept included in the theme are processed to detect a correlation and combine them.

In the example of FIG. 2, the general discussion theme is output in the column 21 by setting the major management issues of the president, which is clarified by the top intention survey. Based on the data created as a result of the middle intention survey conducted in response to this,
The examination themes 1, 2 and 3 are called from the database and are output in the columns 221, 222 and 223. Below these themes, study themes 4, 5 and 6 are 23
It is positioned and output in the columns of 1, 232, and 233.

FIG. 3 is a diagram showing the second stage process for finding a problem by business process and grasping the cause of the problem, and its output in relation to the database. 31 is
It is the stage of extracting problem information and grasping the cause. Three
2 shows the obtained problem information and cause information in the problem structure diagram (0
The data of the problem structure diagram is input and stored in the area 34 of the database 11. Further, the data such as character information and statistical information created in this process is processed in the information processing process, and then output as the examination material 33 of the problem and the cause and provided as the discussion material.

FIG. 4 shows an example of the output result of the problem structure diagram. This output method also uses the same method as the output in FIG. 2, but the data input to the area 34 of the database 11 is
After processing by a predetermined information processing process, the data is associated with each other and tabulated. The format of table output is
The problems related to the research theme are displayed in consideration of the cause and effect of the causal relationship.

FIG. 5 is a diagram showing the process of the third stage for setting the task configuration and its output in relation to the database. Reference numeral 51 is a process of creating a problem structure diagram (1st version) created in the second process and added, corrected, and revised as a result of the examination. The data created by an operation such as adding a task in this process is input and stored in the area 511 of the database 11.

In process 52, the problem structure diagram (1
Based on the version data, the information processing for editing the task configuration diagram is executed. The created task configuration diagram data is input to and stored in the area 512 of the database 11 and is output as a task configuration diagram in the printing device and provided to the client.

FIG. 6 is a diagram for explaining an example of the output format of the problem structure diagram (1st version) and a process of extracting a problem and configuring it as a problem in order to structure the examination theme.
Using the outputs shown in FIG. 2 and FIG. 4 as the basic material, the considered problem is extracted and the problem is set (created). At this stage, problem information, which is an element, is extracted from a large number of examination themes and organized so that it can be summarized as a problem. We use searching, sorting problem information, and sorting as the technical means for this process. The information processing device includes a processing unit that executes this process, reads data from the database 11, and performs data processing.

In FIG. 6, structured items in question are arranged on the left side, and related themes such as study theme 1, study theme 4 and 7 and study theme 5 and 6 are edited.
Note that the specific contents of each theme are shown in FIGS. 7, 8 and 9 for each theme because there is a limit to the size shown in the drawings. Therefore, when referring to FIG. 6, the figures from FIG. 7 to FIG. 9 are supplemented at the same time according to the theme.

On the right side of FIG. 6, a plurality of tasks arranged as a task configuration in the task conversion process are arranged. The problem information in the study theme is set to the viewpoint of “Performance evaluation by site / department” as Issue 1, and numerical information such as sales and profit by site and department and related problem information to be evaluated are set. Information is selected from each theme based on the extracted keywords. These pieces of information are displayed on the screen of the information processing device or as the output of the printing device, and the person in charge reviews and further organizes them.

Similarly, the income and expenditure evaluation of the new product development project is set as the second issue, and the business analysis of sales and profits is performed.
Problem 3 is set for the above. The extraction and arrangement of the problem information related to these tasks is performed by extracting and organizing each theme in relation to each other as shown by the arrow in the figure, and the process of setting the task progresses from each theme of the problem. Initially, in response to the intentions of the top management, middle point intention research found points or problems that required individual improvement up to the end of each organization in the company, entered as data, structured, and solved. It will be summarized as an issue that will be the basis for finding means.

As described above, in the system of the present invention, initially, in response to the intention of the top, a point or a problem that requires individual improvement up to the end of each organization in the company was found by the middle intention investigation. Then, it is input as data, structured, and summarized as problems that are the basis for finding solutions. At this stage, the plurality of assignments are processed as assignment configuration data in which tags for grouping are given together with various issues related to each other, and information that constitutes them can be identified to be associated with each other, The task composition database will be constructed.

FIG. 10 is a diagram for explaining the concept of the output format of the task configuration diagram, which has a structure in which a large number of boxes are arranged in a matrix. The first column is a column for displaying business processes, and titles such as policy, plan, management, operation, etc. are set. In addition, each business process is PLA
It will be further developed in the management process of N, DO, CHECK, and ACTION. Corresponding business blocks are provided with columns for displaying tasks corresponding to the respective themes, and numbers for information processing and organization are given to each column and the information as its contents.

In the business process box, titles of policy, plan, management, and operation are displayed, and in the management process box, PLAN, DO, CHECK, and A are displayed.
Although the titles of the CTIONs are displayed, the information explaining each title is stored in the database. For example, a specific block is selected by clicking the mouse, and the contents of the title are displayed on the screen of the display device. Or
Can be printed. Similarly, each task is arranged in the business block according to the theme or sub-theme. A structure is provided in which the headline of each task or its contents can be selectively displayed so that the task configuration can be grasped in a list.

As an output for the top, an outline of each task of the business process and the business block as a superordinate concept is displayed together. But for specific challenges,
When it is desired to display more detailed information, specific information can be read out from the database step by step and displayed or printed.

On the other hand, in the person-in-charge base, a list is required in order to know the position of the task in charge in the whole, and in order to recognize the task as the person in charge, the information of the related issues is detailed. Display and print functions are required. In the system of the present invention, the data structure of the database is hierarchized, and by specifying the hierarchy to be displayed and printed, it is possible to search, display, and print information at any level.

A concrete example of the task structure diagram of FIG. 10 is shown in FIGS. 11 to 14 for the sales department and FIG. 1 for the distribution department.
5 to FIG. 18, and FIG. 19 to FIG.
23 to 26 show the management (accounting) departments. The task configuration diagram for each department is completed by combining and combining four drawings, and the combination thereof is as shown in FIG. 27.

[0029]

As described above, according to the present invention, important problems of the manager can be broken down into business processes of each department, and the theme to be solved in each process can be structurally clarified. Since we can provide a system, we can systematize problem awareness as a system,
The gap between the intention of the top and the perception of the field is eliminated. In addition, the main factors for business promotion can be discovered, and the priority of management issues becomes clear. Furthermore, by using this system, it becomes easy to set goals for each department, and it becomes possible to systematically recognize work improvement items in a short period of time.

[Brief description of drawings]

FIG. 1 is a first step in a problem structured system of the present invention, a process for clarifying a key problem area, data input,
It is a figure which shows the relationship with the construction of a database, and an output.

FIG. 2 is a diagram showing an example of an output result of a discussion theme configuration diagram created in a first stage process.

FIG. 3 is a diagram showing a second stage process of finding a problem by business process and grasping the cause of the problem, and its output in relation to a database.

FIG. 4 is a diagram showing an example of an output result of a problem structure diagram.

FIG. 5 is a third stage process of setting a task configuration;
It is a figure which shows the output in the relationship with a database.

FIG. 6 is a diagram illustrating an example of an output format of a problem structure diagram (1st version) and a process of extracting a problem and configuring it as a problem.

7 is a diagram showing a specific example of study theme 1 in FIG.

FIG. 8 is a diagram showing a specific example of examination themes 4 and 7 in FIG.

9 is a diagram showing a specific example of examination themes 5 and 6 in FIG.

FIG. 10 is a diagram illustrating a concept of an output format of a task configuration diagram.

FIG. 11 is a first part of a diagram showing a specific example of a task configuration diagram for a sales department.

FIG. 12 is a second part of a diagram showing a specific example of a task configuration diagram for a sales department.

FIG. 13 is a third part of a diagram showing a specific example of a task configuration diagram for a sales department.

FIG. 14 is a fourth part of a diagram showing a specific example of a task configuration diagram for a sales department.

FIG. 15 is a first part of a diagram showing a specific example of the task configuration diagram for the physical distribution department.

FIG. 16 is a second part of a diagram showing a specific example of the task configuration diagram for the physical distribution department.

FIG. 17 is a third part of the diagram showing the specific example of the task configuration diagram for the physical distribution department.

FIG. 18 is a fourth part of the diagram showing the specific example of the task configuration diagram for the physical distribution department.

FIG. 19 is a first part of a diagram showing a specific example of the task configuration diagram regarding the manufacturing department.

FIG. 20 is a second part of the diagram showing the specific example of the task configuration diagram regarding the manufacturing department.

FIG. 21 is a third part of the diagram showing the specific example of the task configuration diagram regarding the manufacturing department.

FIG. 22 is a fourth part of the diagram showing the specific example of the task configuration diagram regarding the manufacturing department.

FIG. 23 is a first part of a diagram showing a specific example of a task configuration diagram for a management (accounting) department.

FIG. 24 is a second part of the diagram showing the specific example of the task configuration diagram for the management department.

FIG. 25 is a third part of the diagram showing a specific example of the task configuration diagram for the management department.

FIG. 26 is the fourth part of the diagram showing the specific example of the task configuration diagram for the management department.

FIG. 27 is a diagram showing the continuity of the partial diagrams shown in the first to fourth portions in the case where a specific example of each department in the task configuration diagram is configured into one diagram.

[Explanation of symbols]

11 Database 101 First Process 111 Main Management Issue Setting Data Storage Area 112 Review Theme Data Storage Area 21 General Discussion Theme Output Field 31 Stage of Extracting Problem Information and Grasping Cause Processing 32 Problem Based on Obtained Problem Information and Cause Information Structural drawing (0
Version 34) Problem storage diagram data storage area 34 51 Problem structure diagram (version 1) creation process

 ─────────────────────────────────────────────────── ─── Continuation of the front page (72) Inventor Toshihide Kitazawa 3-3 Toyosu, Koto-ku, Tokyo NTT Data Communications Co., Ltd.

Claims (1)

[Claims] 1. A main management task setting data storage area and a study theme data storage area for storing a plurality of study themes corresponding to the issues and for solving the problem, and are connected to an information processing apparatus for constructing a database. The external storage device, the device that inputs the data collected by the intention survey of each hierarchy from management, important employees, and managers in charge to the external storage device in a predetermined format, and the problems extracted from each study theme. Output means to output as a problem structure diagram in a predetermined format, a process of structuring the extracted problems to create data for creating a task structure diagram, a means for accumulating the created data in a problem structure diagram database, and a vertical axis Placed policy,
For each process of planning, management, and operation, a management process is created and arranged in blocks for each item of planning, execution, check, and action, and each problem is displayed in the corresponding block of the matrix. A task structuring system that is configured and seeks an optimal solution for problem solving by analyzing work, finding problems, and pursuing causes.