JP6329293B1 - Article purchase method and article purchase system - Google Patents

Abstract

[PROBLEMS] To make purchases smoothly by making appropriate proposals to customers who intend to sell goods, and actively communicating between sellers and buyers, and taking into account the pickup of goods. Provided are an article purchase method and an article purchase system for increasing results. An article purchase method for proposing another related purchase article related to a purchase article in response to a purchase request for the purchase article from a customer, wherein a purchase server obtains attribute information of the customer Obtaining article information indicating the attributes of the purchased article; obtaining purchase information related to the purchased article from a purchase database storing past transaction case information; and attribute information of the customer; Sending purchase conditions including a purchase proposal for the related purchased goods to the customer based on the product information and the purchase information, wherein the purchase information includes past customer attribute information and the customer. Is configured based on the article information of the article desired to be purchased, the purchase conditions proposed at that time, and the contents of the purchase agreement. [Selection] Figure 1

Description

  The present invention relates to an article purchase method and an article purchase system that provide a mechanism for smooth purchase when buying an article.

  2. Description of the Related Art Conventionally, a collection method for unnecessary home appliances (refer to Patent Document 2) and a second-hand goods auction system (refer to Patent Document 3) have been disclosed as a method for purchasing an article (Patent Document 1) and a system for assisting in buying and selling goods. .

JP 2016-149113 A JP 2015-26314 A JP-A-2005-122537

  However, the purchase method disclosed in Patent Document 1 merely displays the future purchase price, and does not disclose a method for expanding the purchase business. Moreover, in the unnecessary household appliance collection | recovery apparatus shown by patent document 2, it is necessary to provide an apparatus for exclusive use, Since such an apparatus can be installed only in the wide place where the public gathers, an installation place is restricted. Furthermore, there is a problem in the distribution of goods that the collected household appliances must be brought to the place where the device is installed.

  And in the auction system shown in Patent Document 3, there is a merit that the auctions can be smoothly advanced by automatically performing the comparison of the presented prices, but a proposal regarding the active purchase to the participants is not disclosed.

  Purchasing goods requires a series of processes of qualification of purchased goods, price assessment, and picking up goods, but such a proposal is not found in the above-described conventionally disclosed invention. The present invention has been made in view of the above-mentioned problems, and by making appropriate proposals to customers who wish to purchase goods, or by actively communicating between sellers and buyers, smooth purchases are made, An object of the present invention is to provide an article purchase method and an article purchase system that further increase the purchase record by taking account of the receipt of articles.

    The article purchase method according to the present invention is an article purchase method for proposing another related purchase article related to the purchase article in response to a purchase request for the purchase article from the customer, wherein the purchase purchase server Obtaining attribute information; obtaining article information indicating attributes of the purchased article; obtaining purchase information related to the purchased article from a purchase database storing past transaction case information; Sending purchase conditions including a purchase proposal for the related purchase item to the customer based on the customer attribute information, the item information, and the purchase information, and the purchase information is a past customer. And the purchase information proposed at that time and the contents of the purchase contract.

  When purchasing goods, the purchase conditions including purchase proposals of the related purchased goods are sent to the customer based on the attributes of the purchased goods, the attributes of the customers, and the purchase information from the purchase database. We can expect an increase in the transaction price due to purchase and a reduction in logistics costs per item.

Article purchase system of the present invention is a purchase system that enables correspondence by video chat is connected to the customer and the customer side of the customer terminal that wishes to purchase the goods, the purchase system and purchase server past transactions Case A purchase database that stores the information of the customer, the purchase server can start a video chat by a single operation by the customer, and the customer's attribute information from the purchase database and the item that the customer wishes to purchase Presenting purchase conditions including a purchase proposal for another related purchased item related to the purchased item to the customer based on the item information of the item including the image of the item and the purchase information related to the item. A collection method is determined based on data in a collection database.

When purchasing goods, purchase conditions including purchase proposals for related purchased goods are sent to customers based on the attributes of purchased goods, customer attributes, and purchase information from the purchase database. The transaction price can be increased and the logistics cost per item can be reduced. Furthermore , an increase in purchased items can be expected to increase the transaction price for each purchase and reduce the logistics cost per item.

It is explanatory drawing of the apparatus which implement | achieves the Example of this invention. This is the business flow of the purchase business. It is explanatory drawing of the flow of purchase which used the bidet for chat. It is a detailed explanatory view of the flow of purchase using a bidet chat. It is explanatory drawing of the relationship between a customer, a purchaser, and a logistics agent. It is explanatory drawing of the distribution in the case of a purchase agreement (business negotiation establishment). It is processing flow explanatory drawing of the goods purchase system which concerns on this invention.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 shows an article purchase system 1 used in the present embodiment, a customer terminal 10 placed on the customer side, and a network 11 connecting the both. The article purchase system 1 in FIG. 1 includes a purchase server 4 that transmits / receives information to / from a customer terminal 10 and a purchase database 12 that stores data for making a purchase proposal to a seller. The purchase server includes transmission / reception means capable of transmitting / receiving information to / from the customer terminal 10 via the network, an information processing device, and a storage device. The article information and customer information to be purchased are sent from the customer terminal 10 to the purchase server 4 of the article purchase system 1, and the purchase information is sent from the purchase server 4 of the article purchase system 1 to the customer terminal 10. Since purchases are made online, it is easy to satisfy the needs of women who live alone and want to know only the price for the time being. Further, the purchaser can make a business trip and operate the customer terminal 10 at the customer's location to use the purchase system. As shown in FIG. 1, the customer terminal 10 may be a mobile terminal such as a smartphone or a tablet as long as it includes input / output devices such as a display, a camera, and a keyboard. Further, input may be performed by touching the screen instead of the keyboard.

  Tables 1 and 2 show examples of purchase databases. The data of the purchase database is generated based on the customer's attribute information, the article information of the article, the purchase conditions, the success / failure of the contract, etc. based on the past sales results. In addition, the data in the purchase database can be rewritten at any time, but it is preferable to generate the data at the time of buying and selling decisions.

男性に対する売買候補物品リスト

List of candidate merchandise for men

女性対する売買候補物品リスト

List of candidate goods for sale to women

  Table 1 is a list of articles that offer purchases for men between the ages of 20 and 50. Table 2 is a list of articles that are proposed for purchase for women aged 20 to 50 years.

  In addition, a list of articles with common sales results regardless of age is listed in the last column of Tables 1 and 2.

  These data are accumulated in the past business of purchasing goods, which the inventor has conducted so far.

  Tables 1 and 2 are divided into four columns, and each column is divided into 20 to 34 years old, 35 to 49 years old, 50 years old and over, and common to all ages from the left. For example, in the case of males 20 to 34 years old, it can be seen from the leftmost column in Table 1 that game machines, mobile phones, tablets, etc. are at the top.

  If the sales applicant is a male of 20 to 34 years old and wishes to purchase a mobile phone, when he / she purchases the mobile phone, the ones in the leftmost column of Table 1 are sequentially proposed as candidates for related purchase items. In addition, if the sales applicant is a man over 50 years old and purchase of precious metal is established, the probability of improving purchase results can be increased by proposing purchase using ivory or brand tableware as related purchase items.

  Table 2 shows a case of a woman. For example, a woman in her twenties has cosmetics, facial equipment, baby products, etc. at the top, and is significantly different from male game machines, mobile phones, tablets, and the like. Therefore, customer attribute information such as the gender and age of the applicant for sale is important in making a purchase.

  The customer terminal 10 in FIG. 1 will be described. The article purchase system 1 is usually connected to a customer terminal 10 via a wide area network 11. Further, the connection between the article purchase system and the customer terminal may be a direct connection in the same room. For example, there are cases where a customer terminal 10 is prepared in a plurality of booths, a person who wishes to sell the goods brings in the goods, and the plurality of customers and the purchase server exchange information without going through a public line.

  The customer terminal 10 includes a processing device 8 such as a personal computer connected to the purchase server, a display 6, a keyboard 7, and a camera 9. The shape of the article 5 to be sold is photographed by the camera 9 and sent to the article purchase system 1. Further, the customer sends article information relating to the article such as the name and state of the article from the keyboard to the article purchase system 1. In FIG. 1, the components of the customer terminal 10 are expressed separately, but an intelligent terminal having a camera or keyboard function such as a smartphone can also be used as the customer terminal.

  When there is a person in charge near the article purchase system 1, purchase side evaluation of the state of the article is input to the purchase server 4 via the keyboard 3. The purchase server presents the purchase price to the person in charge from the attributes of the customer who wishes to purchase the goods, the attributes of the goods to be purchased, the purchase information in the purchase database, etc., and the customer also purchases related related purchased items to be purchased. Send the purchase conditions to and make a purchase proposal.

  The flow of the purchase business necessary for understanding the business meaning of the present invention will be described with reference to FIG. In business, it is indispensable to let customers know the existence of business by attracting customers. As a method for attracting customers, the cost effectiveness can be enhanced by using the Internet. Word-of-mouth communication is effective in addition to online measures such as SEO (Search Engine Optimization) and SEM (Search Engine Marketing) as search engine measures to make people aware of the homepage that introduces the business. Word-of-mouth communication is highly persuasive because the impression of the experience is presented.

  In addition to direct access from individual customers, the movers and real estate agents introduce customers who want to dispose of unneeded items associated with the move. You can create an alliance sales system by forming alliances with these companies and setting discounts.

  If there is a contact from a buyer who is interested in purchasing goods, it will lead to a purchase project. In the past, when an agreement was reached regarding the assessment of purchased goods, the purchaser went to the customer himself and collected the purchased goods. At the time of collection, a motorcycle for small articles is used from a truck for large articles according to the size of purchased articles.

  The collected goods will be scrutinized for sale on the online market, and will be sent to partner companies that handle the secondhand goods market, export, sales and processing. When the destination of the article is determined, the article is shipped.

  By the way, in the conventional goods purchase process, there are problems in the process of forming an agreement for the purchase of goods and the part of picking up goods. Therefore, the inventor has devised a purchase system using video chat as shown in FIG. Video chat over the Internet is a kind of TV conference system, but in the normal TV conference system, it takes time to start up the terminal of the participant who performs the conference, and its complexity is difficult to introduce into the purchase system. It was.

  Since video chat requires real-time audio, a technology such as WebRTC (Web Real-Time Communication) is used. WebRTC is an API for real-time communication that is proposed by the World Wide Web Consortium (W3C), and enables voice chat, video chat, and file sharing between web browsers without plug-ins.

  When this technology is used, a video chat is started by a single action such as a button for a customer who wants to purchase goods clicks a button displayed on the purchaser's homepage or touches the touch screen, so that it is like a conventional TV conference. No complicated procedures are required.

  A flow in the article purchase system using video chat will be described with reference to FIG. “1. Start video chat” A single operation of the customer clicking a purchase start button or touching the screen starts a conversation between the customer and the purchaser through the screen. In video chat, the customer's figure and the person in charge of the business are shown on the video, creating a sense of realism in front of you. Deep information can also be obtained for the goods by rotating and zooming according to the instructions of the operator. Customer information for new customers is also obtained by answering questions from operators through video chat.

  2. “Assessment” The operator assesses the price of the goods desired to be purchased based on the acquired article information and customer information. The purchaser makes an assessment in consideration of the state of the article shown in the video, the attribute information of the customer, and the information in the purchase database.

  “3. Goods takeover” When the purchase is concluded, the goods are picked up by an external logistics company. By entrusting the collection of goods to an external distributor, the burden on the buyer can be reduced and the efficiency of the business can be improved. “4. Payment to customer” When the goods are under the control of the purchaser, the payment is made based on the purchase contract.

  By adopting video chat, customers' facial expressions can be observed, and customers can also see the buyer's corresponding person, so it is easy to cultivate a sense of familiarity and trust by visual information such as body language of each other , It can be linked to a purchase agreement that is convinced by the customer.

  Since the flow from the start of business until the customer is satisfied with the content of the assessment is very personal, the introduction of video chat that enables face-to-face conversation at a remote location has great significance for the purchase system.

  The details of the flow from the start of business using video chat to the closing of the purchase will be described with reference to FIG. In video chat, voice information and video information are exchanged together, so that a sense of reality is high and it is easy to build a trusting relationship between the customer and the purchaser. The purchase operation starts when the customer consults with the purchaser and expresses a purchase request (S0). Since a part of customer information is acquired at the time of prior consultation by telephone or e-mail, a prior analysis is performed based on the data in the purchase database using customer information and article data in a known range (S1). Since the video chat is started by a single action such as a click or a touch by the customer, a dialogue is performed through the video chat, and detailed information of the article and customer attribute information are acquired through conversation (S2).

  Based on the obtained article information, customer information, and information in the purchase database 12, an article to be purchased is assessed (S3). If the presented amount is not reconciled, reassessment is performed (S4). Since the appraisal amount varies, pricing is performed while looking at the customer's facial expression and atmosphere (S5). The power of video chat is the same as face-to-face, so that you can respond immediately according to the situation of the other party. In addition, in the case of high-priced products for which there is no data in the purchase database, the background of the offer price will be explained based on public evaluations (S6).

  If additional proposals after the reassessment (S4) and pricing have been made, a specific purchase price is presented (S8). If an agreement is reached, the collection method is determined based on the data in the collection database based on the information on the purchased item, and the purchase is concluded when presented to the customer (S10). If agreement is not possible, reassessment, purchase proposals for other goods (S7), etc. are performed and flexible measures are taken.

  FIG. 6 shows the relationship among a customer, a logistics company, and an article purchaser in the purchase system devised this time shown in FIG. The main relationship between the customer and the purchaser is to create a trusting relationship using video chat and present the purchase conditions with a sense of satisfaction. When the purchase is closed, the purchaser requests an external logistics company to collect the goods. Therefore, the logistics company visits the customer at a designated place and time and collects the goods.

  The pickup method will be described with reference to FIG. Select transportation means according to the size of purchased goods, but choose transportation means according to large items such as refrigerators and washing machines, medium-sized items such as air purifiers, and small items such as smartphones and PCs. Then, determine the logistics company that can respond to the customer's address and the specified collection time.

  In order to efficiently collect goods, it is necessary to select a transportation means in consideration of the type including the size of the purchased item, the collection place, and the collection time, and this selection is made based on data in the collection database. The current location of transportation means such as trucks and the surplus capacity are collected in a collection database in real time. By sharing this collection database between the logistics company and the purchaser, business efficiency can be improved.

  In addition, by including in-house collection in the collection method options, detailed collection is possible and customer satisfaction can be improved.

  These purchase-related processes are implemented as software of the purchase server 4 included in the purchase system 1. The flow of processing of the article purchase method performed by the purchase server will be described using the flowchart shown in FIG.

  When a customer who wishes to purchase logs in to the purchase server from the customer terminal (S0), the process proceeds to a step of asking whether or not customer information has been obtained (S1). If the customer information has not been obtained (No in S1), the process proceeds to a step of collecting customer information (S2). The contents of the customer information are customer attributes such as name, address, age, gender, residence status, and annual income. Information is also acquired from friendships and SNS usage status as necessary.

  When customer information has been acquired (Yes in S1) and when customer information has been acquired (S2), the process proceeds to the article information input process step (S3). Here, the attribute of the article to be traded is input in as much detail as possible. For example, the attribute information of the article such as the purchase time, purchase price, usage frequency, and damage condition of the article is input from the keyboard 7 of the customer terminal 10 or the like. When the input means is a touch panel, input is performed by touching the screen.

  Also, since there are cases where it is difficult to express in words such as the shape, color, and texture of the article, an image that is important article information photographed by the camera 9 in FIG. 1 is sent to the purchase server 4 via the processing device 8. The purchase server matches the attribute of the input customer with the attribute of the item to be purchased, and further proposes the related purchased item based on the purchase information in the purchase database formed based on past transaction examples.

  Selection of related purchased items related to items that the customer desires to purchase uses a purchase database based on the customer attributes shown in Tables 1 and 2. For example, after the seller in Table 1 is a man in his twenties and the transaction starts with an application to sell a smartphone and an agreement for sale is made, the purchase of an article such as a tablet or bicycle is proposed.

  In order to select from items close to the purchased item that the customer wants to purchase first, the distance from the purchased item is quantified, and the item far away from the purchased item is added with a sign so that the numerical value is small. You may select in descending order. In addition, when the age is close to the boundary, for example, if the man is 49 years old, the classification is M2, but M3, which is the classification of men over 50 years old, also refers to the related purchase items. When referring to another classification, the importance is lowered by multiplying the numerical value of the code by a coefficient of 1 or less.

  If the customer's intention to purchase the corresponding article is indicated in the item proposed as the related purchase article (Yes in S5), the process proceeds to a step of importing article information indicating the attribute of the article into the purchase server (S6). . If there is no corresponding item, another related purchase item is proposed again.

  By repeatedly proposing the related purchased goods, the number and types of purchased goods increase, so that the transportation cost of the purchased goods can be reduced. After a series of purchase article proposals, the process proceeds to a step in which the prices of all the articles are assessed based on the purchase database (S7).

  Next, the process proceeds to a step of calculating profit / loss including the distribution cost by calculating the take-up cost of purchased goods (S8). Then, the process proceeds to a step in which the price of all the purchased items is presented to the customer as purchase conditions (S10).

  When the price is agreed (Yes in S10), the purchase is concluded (S11), and a series of information is sent to the purchase database. A method for collecting purchased items is proposed to the customer based on the collection database at the time of the purchase contract. If the price agreement cannot be reached (No in S10), the related purchase item is proposed again. The collection database may be included in the purchase database or prepared separately.

  At this time, it is proposed to purchase a plurality of items in order from the items with a high probability of purchase contract. In addition, when a plurality of articles are sold together, the distribution cost is reduced, so that the offered price can be increased and the competitiveness can be increased.

  The purchase database used for the purchase proposal is recorded in the purchase database as new data when the sale is established. The accuracy of the judgment based on the purchase database can be improved by modifying the data as needed.

  The best configuration, method and the like for carrying out the present invention have been disclosed in the above description, but the present invention is not limited to this. That is, the invention has been illustrated and described primarily with respect to particular embodiments, but may be configured for the above-described embodiments without departing from the scope and spirit of the invention. Various modifications can be made by those skilled in the art in terms of materials, quantity, and other detailed configurations. Therefore, the description limited to the shape, function, etc. disclosed above is an example for easy understanding of the present invention, and does not limit the present invention. The description by the name of the member which remove | excluded the limitation of one part or all of such is included in this invention.

1 Item Purchasing System 2 Display 3 Keyboard 4 Purchase Server 5 Items to be Purchased 6 Display 7 Keyboard 8 Processing Device (PC)
9 Camera 10 Customer terminal 11 (Wide area) Network 12 Purchase database

Claims (2)

An article purchase method for proposing another related purchase article related to the purchase article in response to a purchase request for the purchase article from a customer, comprising:
The purchase server
Obtaining attribute information of the customer;
Obtaining article information indicating attributes of the purchased article;
Obtaining purchase information related to the purchased item from a purchase database storing information on past transaction cases;
Sending purchase conditions including a purchase proposal for the related purchase item to the customer based on the customer attribute information, the item information, and the purchase information, and
The purchase information is configured based on the past customer attribute information, the product information of the product that the customer wishes to purchase, the purchase conditions proposed at that time, and the contents of the purchase contract. A method for purchasing goods. A purchase system connected to a customer who wishes to purchase goods and a customer terminal on the customer side and capable of responding by video chat,
The purchase system comprises a purchase server and a purchase database storing information of past transaction cases ;
The purchase server allows start a video chat by a single operation by the customer, the the article information of the article attribute information and said customer of said customer from said purchase database containing images of the article desired to purchase Based on the purchase information related to the goods, the purchase conditions including the purchase proposal of other related purchased goods related to the purchased goods are presented to the customer, and the collection method is determined based on the data in the collection database when the purchase is concluded An article purchase system characterized by:

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