JP6250114B1 - Extended warranty system and server device - Google Patents

Abstract

An extended warranty system and a server device capable of soliciting an extended warranty for a product after purchase are provided. In an extended warranty system including a terminal device, a relay device, and a server device that are communicably connected, the terminal device acquires a MAC address of a home appliance connected to the relay device from the relay device. And a communication unit that receives a MAC address from the relay device and transmits the MAC address to the server device, and the relay device acquires the MAC address of the home appliance according to the instruction from the terminal device A command execution unit that performs transmission, and a communication unit that transmits the acquired MAC address to the terminal device. The server device specifies a home appliance from the MAC address received from the terminal device, and the specified home appliance. The configuration includes a mail generation unit that generates a solicitation email for an extended warranty, and a communication unit that transmits the invitation email to the terminal device. [Selection] Figure 2

Description

  The present invention relates to an extended warranty system and a server device that perform an extended warranty on home appliances and the like.

  2. Description of the Related Art Conventionally, it is known to manage information on products purchased by users in servers owned by product sellers, producers, and the like. For example, the system disclosed in Patent Document 1 stores product identification information and warranty information in a management server, and determines whether or not to provide warranty information or execute warranty content in response to a request from a user. Yes.

Japanese Patent Laid-Open No. 2005-234981

  Here, in the system of Patent Document 1, guarantee information stored in the management server is transmitted from the store terminal to the management server and stored at the time of sale of the product. Therefore, guarantee information or the like cannot be obtained for products that are not registered at the time of purchase. In addition, there is known an extended warranty that provides repairs free of charge for product failures or defects that occur within a certain period of time after the end of the manufacturer warranty. Conventional extended warranties are purchased at a dealer when a product is purchased, and there is almost no opportunity to join an extended warranty after purchase.

  The present invention has been made to solve the above-described problems, and an object of the present invention is to provide an extended warranty system and a server device capable of soliciting an extended warranty for products after purchase. .

An extended warranty system according to the present invention is an extended warranty system including a terminal device, a relay device, and a server device that are communicably connected, and the terminal device is connected to the relay device with respect to the relay device. The command generation unit that instructs to acquire the MAC address of the home appliance, the image acquisition unit that acquires the image data of the home appliance, the MAC address received from the relay device, transmitted to the server device, and also by the image acquisition unit A communication unit that transmits the acquired image data to the server device , the relay device receiving a command execution unit that acquires the MAC address of the home appliance in response to an instruction from the terminal device, and the acquired MAC address to the terminal and a communication unit for transmitting apparatus, the server apparatus includes a specifying unit configured to specify a home appliance from a MAC address received from the terminal apparatus, the image data Correspondingly, solicitation applicable extension and warranty determination unit that determines the contents of the extended warranty, including the presence or absence of warranty, extended warranty determined by the warranty determination unit for the identified home device identified Appliances And a communication unit that transmits an invitation mail to the terminal device.

A server device according to the present invention is a server device communicably connected to a terminal device and a relay device, a specifying unit that identifies a home appliance connected to the relay device from a MAC address received from the terminal device, and a terminal in accordance with the image data of home appliances obtained from the device, and warranty determination unit that determines the contents of the extended warranty, including the existence of applicable extended warranty the identified home appliances, warranty determined for the identified home appliance A mail generation unit that generates an extended guarantee invitation mail determined by the department, and a communication unit that transmits the invitation mail to the terminal device.

  According to the extended warranty system of the present invention, the home appliance connected to the relay device is specified from the MAC address received from the terminal device, and the purchase is made by sending an extended guarantee invitation email to the specified home appliance. An opportunity to join an extended warranty can be provided even for home appliances that are not subscribed to the extended warranty at times.

It is a schematic block diagram of an extended guarantee system. It is a figure which shows schematic structure of each apparatus of an extended guarantee system. It is a figure which shows an example of the data contained in a terminal information database. It is a figure which shows an example of the data contained in a household appliance information database. It is a figure which shows the flow of the invitation stage in an extended guarantee scheme. It is a figure which shows an example of an invitation mail. It is a figure which shows the flow of the joining stage in an extended guarantee scheme. It is a figure which shows the flow of the implementation stage in an extended guarantee scheme.

  Hereinafter, embodiments of an extended guarantee system according to the present invention will be described with reference to the drawings.

  FIG. 1 is a schematic configuration diagram of an extended warranty system 1 according to an embodiment of the present invention. The extended warranty system 1 according to the present embodiment executes an extended warranty scheme for providing an extended warranty. As shown in FIG. 1, the extended warranty system includes a terminal device 10, a relay device 20, a home appliance 30, and a server device 40 that are communicably connected. The terminal device 10 is a portable information terminal capable of wireless communication, and is, for example, a mobile phone, a smartphone, or a tablet PC. The relay device 20 is a wireless LAN home router installed in the owner's home of the terminal device 10. The home appliance 30 is an information home appliance installed in the owner's house. In FIG. 1, a television 30a, a refrigerator 30b, and an air conditioner 30c are shown as an example of the home appliance 30. The home appliance 30 includes various audio decks that play DVDs and CDs, home game machines, microwave ovens, lighting fixtures, and the like. Includes various home appliances or automobiles. The server device 40 is a database server owned by a guarantee company that provides an extended warranty.

  The terminal device 10 and the home appliance 30 are connected to the relay device 20 via a wireless LAN, and the relay device 20 relays the terminal device 10 and the home appliance 30 with the Internet 50. The terminal device 10 can also be connected to the Internet 50 via a mobile phone network or the like. The server device 40 is connected to the Internet 50 via an in-house router or the like (not shown). Thereby, the terminal device 10, the relay apparatus 20, the household appliances 30, and the server apparatus 40 can perform data communication.

  FIG. 2 is a diagram illustrating a schematic configuration of each device in the extended warranty system 1. As illustrated in FIG. 2, the terminal device 10 includes a display unit 11, an operation unit 12, a communication unit 13, an image acquisition unit 14, and a control unit 15. The display part 11 is comprised by LCD (Liquid Crystal Display) or organic EL (Electro Luminescence), etc., and displays various information. The operation unit 12 is configured by a touch panel, for example, and an input operation by pen touch or finger touch is performed on the content displayed on the display unit 11. The operation unit 12 may be configured with various keys provided separately from the display unit 11. The communication unit 13 is a network interface for performing short-range communication with the relay device 20 by wireless LAN and long-range communication with the server device 40 via the Internet 50. The image acquisition unit 14 is a camera, for example.

  The control unit 15 is also referred to as CPU (Central Processing Unit, central processing unit, processing unit, arithmetic unit, microprocessor, microcomputer, processor) that executes programs stored in dedicated hardware or memory (not shown). ). The control unit 15 includes a command generation unit 151. The command generation unit 151 is a functional unit that instructs the relay device 20 to acquire the MAC address and operating status of the home appliance 30 connected to the relay device 20. The command generation unit 151 functions by executing an extended guarantee program stored in a memory (not shown). The extended warranty program is an application program provided by the warranty company, and is downloaded from the server device 40 of the warranty company to the terminal device 10 by performing an extended warranty contract with the warranty company when the terminal device 10 is purchased.

  The relay device 20 includes a communication unit 21 and a control unit 22. The communication unit 21 is a network interface for performing short-range communication with the terminal device 10 and the home appliance 30 by wireless LAN and long-range communication with the server device 40 via the Internet 50. The control unit 22 is configured by dedicated hardware or a CPU that executes a program stored in a memory (not shown). In addition, the control unit 22 includes a command execution unit 221 that acquires the MAC address and operating status of the home appliance 30 connected to the own device according to an instruction from the terminal device 10 or the like.

  The home appliance 30 includes a communication unit 31 and a control unit 32. The communication unit 31 is a network interface for performing short-range communication with the relay device 20 using a wireless LAN. The control unit 32 includes a dedicated hardware or a CPU that executes a program stored in a memory (not shown), and executes a function corresponding to each home appliance.

  The server device 40 includes a communication unit 41, a control unit 42, and a storage unit 43. The communication unit 41 is a network interface for performing long-distance communication with the terminal device 10 and the relay device 20 via the Internet 50.

  The control unit 42 is configured by dedicated hardware or a CPU that executes a program stored in the storage unit 43. The control unit 42 includes a specifying unit 421, a target determination unit 422, a mail generation unit 423, a guarantee content determination unit 424, and a state determination unit 425. Each of the above units is a functional unit that is executed by executing a program stored in the storage unit 43.

  The identifying unit 421 identifies the home appliance 30 from the MAC address received from the terminal device 10. The object determining unit 422 determines whether or not the home appliance 30 specified by the specifying unit 421 is an extension warranty solicitation target. The mail generation unit 423 generates an invitation email for the home appliance 30 that is determined to be an invitation target, and transmits the invitation email to the terminal device 10 from the communication unit 41. The warranty content determination unit 424 determines the extended warranty content based on the information on the home appliance 30 received from the terminal device 10. The state determination unit 425 determines the state of the home appliance 30 based on the failure information received from the terminal device 10.

  The storage unit 43 is a memory that stores a terminal information database 431 and a home appliance information database 432. The storage unit 43 also stores various programs and data including an extended guarantee program downloaded to the terminal device 10. FIG. 3 is a diagram illustrating an example of data included in the terminal information database 431. As shown in FIG. 3, the terminal information database 431 includes owner attribute information of the terminal device 10, terminal attribute information and terminal guarantee information of the terminal device 10. These pieces of information are stored for each terminal ID assigned to the terminal device 10. The owner attribute information includes the name, address, telephone number, and mail address of the owner of the terminal device 10. The terminal attribute information includes the serial number or IMEI (International Mobile Equipment Identity), manufacturer name, product name, and model number of the terminal device 10. The terminal warranty information includes the purchase date (warranty stamp date) of the terminal device 10, the manufacturer warranty period, the warranty type of the extended warranty, the warranty amount and the warranty fee, the number of repairs by the extended warranty, the repair date, and the cancellation date of the extended warranty.

  Here, the guarantee amount is generally the purchase amount of the terminal device 10, and the guarantee fee is the amount of the extended guarantee. Note that the guaranteed amount may be a predetermined amount instead of the purchase amount of the terminal device 10. In addition, the warranty type includes the warranty period and warranty details of the extended warranty. The owner attribute information, the terminal attribute information, and the terminal warranty information are transmitted from the terminal device 10 to the server device 40 of the guarantee company when the terminal device 10 is purchased and an extended warranty contract is made with the guarantee company, and the terminal information database 431 is stored.

  FIG. 4 is a diagram illustrating an example of data included in the home appliance information database 432. As shown in FIG. 4, the home appliance information database 432 includes home appliance attribute information and home appliance guarantee information. These pieces of information are stored for each terminal ID assigned to the terminal device 10. The home appliance attribute information includes the MAC address, operating status, manufacturer name, product name, manufacturing year, and model number of the home appliance 30. The home appliance warranty information includes the purchase date (guarantee stamp date) of the home appliance 30, the manufacturer warranty period, the warranty type of the extended warranty, the guarantee amount and the guarantee fee, the image (photo) data of the home appliance 30, and the number of repairs by the extended warranty Including repair date and cancellation date.

  Here, the guarantee amount is generally the purchase amount of the home appliance 30, and the guarantee fee is the amount of extended guarantee. Note that the guaranteed amount may be a predetermined amount instead of the purchase amount of the home appliance 30. In addition, the warranty type includes the warranty period and warranty details of the extended warranty. The home appliance attribute information and the home appliance guarantee information are transmitted from the terminal device 10 to the server device 40 and stored in the home appliance information database 432 in the extended guarantee scheme described later.

  Note that the terminal information database 431 and the home appliance information database 432 illustrated in FIGS. 3 and 4 are examples, and the information included in these and the configuration of the database are not limited to those illustrated in FIGS. 3 and 4. For example, the terminal information database 431 and the home appliance information database 432 may be a single database.

  Next, the extended guarantee scheme in the present embodiment will be described. The extended warranty scheme of this embodiment has three stages: (1) solicitation, (2) participation and (3) implementation. Note that the extended guarantee scheme is not limited to three stages, and may include at least one of these or other stages.

  Further, the extended warranty scheme of the present embodiment is based on the premise that the owner of the terminal device 10 subscribes to the extended warranty provided by the warranty company of the server device 40 when the terminal device 10 is purchased. When subscribing to the extended warranty, the terminal attribute information and the warranty information of the terminal device 10 are stored in the terminal information database 431 of the server device 40. Further, the extended guarantee program stored in the storage unit 43 of the server device 40 is downloaded to the terminal device 10. The extended guarantee program is an application program that prompts the terminal device 10 to execute an extended guarantee scheme.

(1) Solicitation FIG. 5 is a diagram showing the flow of the solicitation stage in the extended warranty scheme. This process is started when the extended guarantee program is started by the user of the terminal device 10. In this process, first, the command generation unit 151 of the terminal device 10 generates an instruction to acquire the MAC address and operating status of the home appliance 30 connected to the relay device 20 and transmits the instruction to the relay device 20 from the communication unit 13 ( S1). When receiving the instruction from the terminal device 10, the command execution unit 221 of the relay device 20 acquires the MAC address of the home appliance 30 that is wirelessly connected to the own device (S2). For obtaining the MAC address, an ARP (Address Resolution Protocol) command or the like is used. Subsequently, the command execution unit 221 of the relay device 20 acquires the operating status of the connected home appliance 30 (S3). Here, it is determined whether or not the home appliance 30 connected to the relay device 20 is operating using a Ping command or the like. Then, the relay device 20 transmits the acquired MAC address and operating status from the communication unit 21 to the terminal device 10 (S4).

  The communication unit 13 of the terminal device 10 transmits the MAC address and operating status of the home appliance 30 received from the relay device 20 to the server device 40 (S5). And the server apparatus 40 memorize | stores the MAC address and operation status which were received from the terminal device 10 in the household appliance information database 432 of the memory | storage part 43 (S6). And the specification part 421 of the server apparatus 40 specifies the household appliances 30 from the received MAC address (S7). Since the MAC address is uniquely assigned to each home appliance 30, the home appliance 30 can be identified from the MAC address. And the household appliance attribute information of the specified household appliance 30 is acquired, and it memorize | stores in the household appliance information database 432 (S8). The home appliance attribute information includes a manufacturer name, a product name, a manufacturing year, a model number, and the like, and is acquired by searching the Internet 50 based on the MAC address. The home appliance attribute information that cannot be acquired by the server device 40 may be acquired by inquiring of the terminal device 10.

  Next, it is determined by the object determination unit 422 of the server device 40 whether or not to make an extension warranty solicitation object (S9). Among the household electrical appliances 30 specified by the specifying unit 421, those that do not need to be the subject of the extended warranty or those that cannot be the target of the extended warranty are included. For example, the home appliance 30 whose operation cannot be confirmed is not used, and it is considered that there is no need for an extended warranty. Further, home appliances 30 that exceed a certain period (for example, 10 years) from the year of manufacture cannot be subject to extended warranty. Therefore, the target determination unit 422 automatically determines whether or not to make an extension warranty solicitation based on the operating status, model number, manufacturing year, and the like of the home appliance 30. Specifically, the target determination unit 422 sets the home appliance 30 as an extension warranty solicitation target when the operating status of the home appliance 30 is ON and when the manufacturing year is less than 10 years. It should be noted that the criteria for determining whether or not to make an extension warranty solicitation are not limited to the above. For example, those that have passed seven years or more from the purchase date may be excluded from the extension warranty solicitation.

  And when there exists the household appliance 30 made into a solicitation object, the invitation mail of an extended guarantee is produced | generated by the mail production | generation part 423 of the server apparatus 40, and it transmits to the terminal device 10 from the communication part 41 (S10). The extension guarantee invitation mail is transmitted to the terminal device 10 as a push mail. Then, an invitation mail is displayed on the display unit 11 of the terminal device 10 (S11). FIG. 6 is a diagram illustrating an example of an invitation mail. As shown in FIG. 6, the solicitation email includes the product name, manufacturer name, model number, product photo, applicable warranty plan, guarantee amount of each guarantee plan, guarantee period, guarantee fee, and so on. Is included. The solicitation mail further includes an operation key 110 for operating when the owner desires to join. In the example of FIG. 6, the operation key 110 described as “Join” is operated to proceed to the joining stage of (2).

(2) Subscription Next, the subscription stage in the extended warranty scheme will be described. FIG. 7 is a diagram showing a flow of a joining stage in the extended guarantee scheme. In this process, first, information necessary for subscribing to the extended warranty is input to the terminal device 10 by the owner of the terminal device 10 (S21). The warranty information entered here includes the purchase date (guarantee stamp date) of the home appliance 30 to be subscribed to, the manufacturer warranty period, the warranty type of the extended warranty (warranty plan), the guarantee amount and the guarantee fee, and the target home appliance. The image data of the device 30 is included. For example, these pieces of information are input to an input screen displayed on the display unit 11 after the operation key 110 of the invitation mail is operated.

  The image data of the home appliance 30 is acquired by the image acquisition unit 14 of the terminal device 10. Here, on the input screen displayed on the display unit 11, a message requesting a whole picture of the home appliance 30 to be subscribed, an enlarged picture of the damaged part (if any), and a picture of the serial number part is displayed. These pictures are taken by the owner of the terminal device 10 using the terminal device 10 and attached to the input screen. Note that the terminal device 10 does not have to include the image acquisition unit 14, and an image captured by another camera may be taken into the terminal device 10. The guarantee information input to the terminal device 10 is transmitted from the communication unit 13 to the server device 40 (S22).

  The server device 40 stores the received guarantee information in the home appliance information database 432 (S23). Then, the warranty content determination unit 424 of the server device 40 determines the extended warranty content based on the received warranty information (S24). Basically, the guarantee contents are based on the inputted guarantee type (guarantee plan), but depending on the inputted information, it may not be possible to accept the extension guarantee. In addition, any damage already existing at the time of subscription will be exempt from the extended warranty. Therefore, the warranty content determination unit 424 automatically analyzes the input image of the home appliance 30 and determines the final extended warranty content. The analysis of the image of the home appliance 30 may be performed by an investigator confirming the image. In the analysis of the image of the home appliance 30, the match / mismatch between the target home appliance 30 and the image, the presence / absence of a damaged portion, and the like are analyzed.

  Then, the extended warranty content determined by the warranty content determination unit 424 is transmitted from the server device 40 to the terminal device 10 (S25). Then, the terminal device 10 charges a guarantee fee such as a monthly fee (S26), and the subscription to the extended guarantee is completed. The billing may be performed not only by the monthly fee of the terminal device 10 but also by other settlement methods such as credit card settlement on the Internet.

(3) Implementation Next, the implementation stage of the extended warranty scheme will be explained. FIG. 8 is a diagram showing the flow of the implementation stage in the extended warranty scheme. At this stage, when the home appliance 30 subscribed to the extended warranty breaks down, the repair of the home appliance 30 is requested using the terminal device 10. First, the extended warranty program is started by the owner of the terminal device 10, and a repair request is transmitted from the terminal device 10 to the server device 40 (S31). The server device 40 refers to the home appliance information database 432 in response to the received repair request, and determines whether or not the requested home appliance 30 is subject to an extended warranty (S32). And when it is the object of extended guarantee, the failure information of the household appliances 30 is requested | required with respect to the terminal device 10 from the server apparatus 40 (S33).

  In the terminal device 10, failure information is input in response to a request from the server device 40 (S34). In the present embodiment, image data of the target home appliance 30 is input as the failure information. Specifically, a picture of the home appliance 30 is taken by the image acquisition unit 14 of the terminal device 10 and input as image data. The failure information input to the terminal device 10 is transmitted to the server device 40 (S35). In addition, as the failure information, a text describing a failure location of the home appliance 30 may be transmitted to the server device 40, or a method of selecting any one from a plurality of failure items may be used.

  And the failure state of the household appliances 30 is determined by the state determination part 425 of the server apparatus 40 based on the received failure information (S36). In the determination of the failure state, the state determination unit 425 compares the image of the home appliance 30 stored in the home appliance information database 432 at the time of joining the extended warranty with the photo of the damaged home appliance 30 received as failure information and image analysis. To automatically determine the scope of repairs covered by the warranty. The determination of the failure state is not limited to automatic determination, and a person in charge of the guarantee company may determine based on the received failure information. Then, a repair request is made to the manufacturer of the home appliance 30 (S37). Further, the home appliance information database 432 stores information on the number of repairs and the repair date (S38). And it notifies about the repair information of the household appliances 30 with respect to the terminal device 10 (S39).

  As described above, in the present embodiment, it is possible to solicit extended warranty for the home appliance 30 wirelessly connected to the relay device 20 in the owner's house of the terminal device 10. Thereby, it is possible to provide an opportunity to join the extended warranty even for the household electrical appliance 30 that has not subscribed to the extended warranty at the time of purchase. In addition, by using the MAC address acquired by the relay device 20 as a target for soliciting an extended warranty, it is possible to solicit an extended warranty for a home appliance 30 that has not been registered in advance.

  Further, by managing the attribute information and warranty information of the terminal device 10 and the home appliance 30 in the server device 40, it is possible to operate from the terminal device 10 even when subscribing and performing the extended warranty, and convenience is improved. . Furthermore, by using the image data of the home appliance 30 to determine the warranty content and determine the failure state, it is possible to make an extended warranty subscription and request execution from a remote location.

  As mentioned above, although embodiment of this invention was described with reference to drawings, the concrete structure of this invention is not restricted to this, In the range which does not deviate from the summary of invention, it can change. For example, in the above-described embodiment, the extended warranty is provided to the home appliance 30 in the home of the owner of the terminal device 10, but the system is extended to various information devices in the company to which the terminal device 10 belongs or in the facility. It may be configured to provide a guarantee.

  In the above embodiment, the extended warranty program is executed by the user's operation at the solicitation stage of the extended warranty scheme. However, the present invention is not limited to this. The extended warranty program may be automatically executed.

  Moreover, in the said embodiment, it was set as the structure which acquires the MAC address and operation condition of the household appliances 30 in the invitation stage of an extended guarantee scheme, However, It is not limited to this, Acquisition of an operation condition is abbreviate | omitted Also good. In addition, the target determination unit 422 may be omitted, and solicitation of an extended warranty may be performed on all home appliances 30 that have acquired MAC addresses.

  In addition, the control unit 15 of the terminal device 10 includes the specifying unit 421 of the server device 40, and the terminal device 10 specifies the home appliance 30 and acquires attribute information based on the MAC address. You may send it.

  Furthermore, information such as wear of parts of the home appliance 30 is stored in the home appliance information database 432 of the server device 40, and a mail generation unit 423 generates a mail for guiding parts replacement when the parts need to be replaced. May be transmitted automatically. By adopting such a configuration, prevention of failure can be promoted.

  DESCRIPTION OF SYMBOLS 1 Extended guarantee system, 10 Terminal device, 11 Display part, 12 Operation part, 13 Communication part, 14 Image acquisition part, 15 Control part, 20 Relay device, 21 Communication part, 22 Control part, 30 Home appliance, 30a Television, 30b Refrigerator, 30c air conditioner, 31 communication unit, 32 control unit, 40 server device, 41 communication unit, 42 control unit, 43 storage unit, 50 Internet, 110 operation keys, 151 command generation unit, 221 command execution unit, 421 identification unit, 422 target determination unit, 423 mail generation unit, 424 guarantee content determination unit, 425 state determination unit, 431 terminal information database, 432 home appliance information database.

Claims (8)

An extended warranty system comprising a terminal device, a relay device, and a server device that are communicably connected,
The terminal device
A command generation unit that instructs the relay device to acquire a MAC address of a home appliance connected to the relay device;
An image acquisition unit for acquiring image data of the home appliance;
A communication unit that receives the MAC address from the relay device, transmits the MAC address to the server device, and transmits the image data acquired by the image acquisition unit to the server device ;
The relay device is
In response to an instruction from the terminal device, a command execution unit that acquires a MAC address of the home appliance,
A communication unit that transmits the acquired MAC address to the terminal device,
The server device
A specifying unit for specifying the home appliance from the MAC address received from the terminal device;
In accordance with the image data, a warranty content determination unit that determines the content of an extended warranty including the presence or absence of an extended warranty applicable to the identified home appliance,
A mail generation unit that generates a solicitation mail for the extended warranty determined by the warranty content determination unit for the specified home appliance;
A communication unit that transmits the invitation mail to the terminal device;
An extended warranty system characterized by comprising: The command generation unit of the terminal device further instructs the relay device to acquire an operating status of the home appliance connected to the relay device,
The extended warranty system according to claim 1, wherein the command execution unit of the relay device acquires an operating status of the home appliance. The server device
According to the operating status, model number, year of manufacture, or date of purchase of the identified home appliance, further includes a target determination unit that determines whether the home appliance is subject to the extended warranty,
The extended warranty system according to claim 1 or 2, wherein the mail generation unit generates the invitation mail for the home appliance determined to be the target of the extended warranty. The server device
The storage part which memorize | stores the database containing the information regarding the said household appliances identified from the information regarding the said terminal device, the said MAC address received from the said terminal device, and the said MAC address is further provided. The extended warranty system according to any one of the above. The database further includes information on consumption of parts of the home appliance,
The extended warranty system according to claim 4, wherein the mail generation unit of the server device generates a mail for guiding replacement of parts of the home appliance. The communication unit of the previous SL terminal apparatus is to transmit the image data acquired by the image acquiring unit to the server device as failure information of the home appliance,
The extended guarantee system according to any one of claims 1 to 5, wherein the server device further includes a state determination unit that determines a failure state of the home appliance according to the failure information. A server device communicably connected to a terminal device and a relay device,
A specifying unit for specifying a home electric appliance connected to the relay device from the MAC address received from the terminal device;
In accordance with the image data of the home appliance acquired from the terminal device, a warranty content determination unit that determines the content of an extended warranty including the presence or absence of an extended warranty applicable to the specified home appliance,
A mail generation unit that generates a solicitation mail for the extended warranty determined by the warranty content determination unit for the specified home appliance;
A communication unit that transmits the invitation mail to the terminal device;
A server device comprising: A server device communicably connected to a terminal device and a relay device,
A specifying unit for specifying a home electric appliance connected to the relay device from the MAC address received from the terminal device;
An email generator for generating an extended warranty invitation email for the identified home appliance;
A communication unit that transmits the invitation mail to the terminal device;
And a storage unit for storing the extended warranty program downloaded to the terminal device,
The extended warranty program, the relative terminal device, obtains the MAC address of the connected home appliances to the relay device, wherein the to salicylate over server device that the one which facilitates to send to the server apparatus.

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