JP6246290B1 - Request system and request method - Google Patents

Abstract

A request system and a request method are provided that enable an elderly person or the like to easily request a product or the like. A request system 10 for making a request for a product, etc., on a customer side, capable of transmitting ID information such as a product, ID information from the button 1, and receiving ID information The request content is specified and stored for each customer based on the server 2, the request destination is selected and the request content is transmitted to the server 2, and the request content is received from the server at the request destination side. Information terminal 3 on the request side that transmits completion information to the server. The request content includes a cancellation or a visit request. [Selection] Figure 1

Description

The present invention relates to a request system and a request method by which an elderly person or the like can easily request a product or the like.

  The rate of elderly people in Japan is increasing year by year, and the number of elderly people living alone and those requiring nursing care are also increasing. For such elderly people, it is difficult to do shopping, and daily meals are increasingly dependent on home delivery. On the other hand, Internet technology has progressed and home delivery is possible by ordering products from a smartphone or computer while at home. However, many elderly people do not benefit from Internet technology.

  Patent Document 1 describes a system that enables even an elderly person unaccustomed to a machine such as a smartphone or a personal computer to easily transmit order information through a button operation on a terminal.

Patent Document 1: Japanese Patent Laid-Open No. 2006-350468

However, the one described in Patent Document 1 cannot be easily canceled. Especially for elderly people, they tend to hesitate to cancel the order rather than ordering the product, and there is a problem that a temporary cancellation of the product delivered regularly is delivered and a waste product is delivered. . In addition, there are many cases where it is not possible to determine which product should be specifically ordered although it is desired to order personal items, and there is a problem that an appropriate order cannot be made.

An object of the present invention is to solve the above-mentioned problems and make it possible for elderly people and the like to easily request goods and the like.

In order to solve the above problems, the present invention is a request system for requesting cancellation of a meal delivered to a home ,
On the customer side, who is an elderly person, a button that can send ID information that tells which button it is by pressing the switch,
A server that receives the ID information from the button, specifies request contents based on the received ID information and stores them for each customer, selects a request destination, and transmits the request contents;
An information terminal on the request destination side for receiving the request content from the server and transmitting completion information for the request content to the server;
The button is a cancel button for canceling the meal,
The content of the request based on the ID information transmitted by the cancel button is a cancellation of a meal delivered to the day when the switch of the cancel button is pressed ,
The server provides a request system, wherein the request content or the completion information is transmitted to a pre-registered relative of the customer or a guardian's information terminal .

With this configuration, feel free to can be canceled, it is possible to be able to request a meal easy to take to the elderly, the life trends of the customer can inform relatives or their guardian, is watching the effect of the elderly I can expect.

Moreover, in order to solve the said subject, this invention is a request method which performs the cancellation request of the meal delivered to home ,
A process in which an elderly customer pushes a switch provided on a button to transmit ID information indicating which button is to the server;
The server receives the ID information from the button, specifies a request content based on the received ID information and stores it for each customer, and selects a request destination and transmits the request content; ,
An information terminal on the request side receives the request content from the server; and a step in which the information terminal on the request side transmits completion information for the request content to the server.
The button is a cancel button for canceling the meal,
The content of the request based on the ID information transmitted by the cancel button is a cancellation of a meal delivered to the day when the switch of the cancel button is pressed ,
The server provides a request method comprising a step of transmitting the request content or the completion information to the information terminal of the relative or the guardian of the customer who has been registered in advance .

With this configuration, feel free to can be canceled, it is possible to be able to request a meal easy to take to the elderly, the life trends of the customer can inform relatives or their guardian, is watching the effect of the elderly I can expect.

  According to the request system and the request method of the present invention, it is possible to easily request a product or the like for an elderly person or the like.

It is a figure explaining the structure of the request system in Example 1 of this invention. It is a figure explaining the processing flow of the server in Example 1 of this invention. It is a figure explaining the structure of the request system in Example 3 of this invention.

  A first embodiment of the present invention will be described with reference to FIGS. FIG. 1 is a diagram illustrating the configuration of a request system according to the first embodiment of the present invention. FIG. 2 is a diagram for explaining the processing flow of the server in the first embodiment of the present invention.

  In the request system 10 according to the first embodiment, as illustrated in FIG. 1, a button 1 capable of transmitting ID information such as a product is installed on a customer side such as an elderly person. When the customer operates the button 1, the server 2 receives ID information and receives it. The ID information indicates which button 1 is in each customer's house. The server 2 identifies the request content from the received ID information. That is, the customer is specified from the ID-customer list registered in advance, and the product is specified from the ID-product list. The specified request content is stored for each customer, and the request destination corresponding to the product or the like is selected from a plurality of candidates, and the request content is transmitted. The information terminal 3 is on the request destination side, receives the request content from the server 2, and transmits completion information for the request content to the server 2. Here, goods, etc. refer to goods or services, and elderly persons, etc., refer to elderly persons, persons with disabilities, or factory managers or workers who are difficult to carry out ordering work due to busy or late night. .

Button 1 is, for example, in section 30 to 40 mm ^phi, 10mm high degree of cylindrical electronics in a case made of plastic is incorporated. A circular switch is provided on the end face, and when the switch is pressed, wireless communication such as Bluetooth (registered trademark) is performed with an IoT gateway (not shown). Moreover, the photograph of the goods which the said button 1 designates is affixed on the surface of a switch, and it is comprised easily for elderly people. In other words, the button 1 is installed at a location related to the customer's house for each product and the like, and a necessary product can be requested without making a mistake in the photograph of the switch surface.

  The button 1 can change the type of information to be transmitted depending on the number of times it is pressed. For example, the order of the product can be arbitrarily set by pressing the button once, the product can be canceled by pressing the button twice, and an emergency call can be set by pressing the button twice. In the first embodiment, setting is made such that when the button 1 is pressed once, the meal delivered daily can be canceled. And the mark of "x" is given to the photograph of the meal scenery stuck on the surface of the switch placed in the dining room. A customer such as an elderly person can easily recognize that the button can cancel the meal delivery by viewing this picture.

  In the first embodiment, the button 1 is configured as described above. However, the present invention is not necessarily limited to this, as long as the number of buttons is one and the application can be easily understood and used.

  A customer such as an elderly person can cancel the meal home delivery of the day by pressing the meal home delivery cancel button 1 once. Conventionally, it has been necessary to notify the courier company of the cancellation by telephone. However, there was a case where canceling a call against an order was expensive, and it was not possible to cancel it with the understanding that it would be a waste of money. It also eliminates the customer's mental stress.

  When the switch is pressed, the button 1 communicates wirelessly such as Bluetooth (registered trademark) with an IoT gateway (not shown) installed in the customer's house. ID information such as products that are meant is transmitted. This ID information may include customer information in addition to ID information such as products. The IoT gateway can be composed of Hikari BOX (registered trademark), a smartphone or the like. When receiving the ID information from the button 1, the IoT gateway immediately transmits the ID information to the server 2 via the Internet.

  When the server 2 receives the ID information transmitted from the IoT gateway via the Internet, it analyzes the order / cancellation based on the information stored in advance such as customer, product, etc. from the ID information, and specifies the request content. Execute the necessary processing. Details of the processing will be described with reference to FIG. FIG. 2 is a diagram for explaining the processing flow of the server in the first embodiment of the present invention.

  First, the server 2 receives ID information (FIG. 2 (a)). The ID information indicates which button 1 is in each customer's house. The server 2 specifies the request content from the received ID information (FIG. 2B). That is, the customer is specified from the ID-customer list registered in advance, and the product is specified from the ID-product list. Next, it is specified whether the requested content is an order or a cancellation (FIG. 2C). If the content of the request is an order, the order information of the product etc. is stored for each customer (FIG. 2 (d)), and the optimum request destination is selected from pre-registered request destinations corresponding to the product etc. Then, order information on the product or the like is transmitted (FIG. 2 (e)). The order information includes customer information and product information. If it is determined that the request content is cancellation, the customer stores the cancellation information of the product for each customer (FIG. 2F), and sends the cancellation information of the product to the request destination of the product. (FIG. 2 (g)).

Here, the request destination to be selected is a request destination that is in the area where the customer resides and can visit the customer's home, and a place that can also watch over the elderly and the like described later is selected as the request destination. .

  In the first embodiment, the request destination is selected after specifying the request content. However, the request destination corresponding to the ID information may be selected and registered in advance.

  In the first embodiment, since the request transmitted by the customer is a meal delivery cancellation, the processes shown in FIGS. 2 (f) and 2 (g) are executed, and the cancellation of the meal delivery is sent to the corresponding request destination. To do. Based on the cancellation, the request destination takes a measure to stop the meal delivery to the customer for the day.

  The request destination owns the information terminal 3 such as a smartphone, and the information transmitted from the server 2 is received by the information terminal 3. In addition, the information terminal 3 transmits necessary information to the server 2. In the first embodiment, completion information related to delivery cancellation is transmitted to the server 2 in response to the received cancellation request content. As for the order request content, completion information related to delivery is transmitted to the server 2 after delivery.

  In the first embodiment, only the cancellation for the meal delivery is set as the request content. However, the request content is not necessarily limited to this, and can be changed as appropriate for convenience. For example, in addition to the cancellation, another food item may be ordered.

  Thus, in Example 1, it is a request system for requesting a product or the like, on the customer side, receiving a button capable of transmitting ID information such as a product, and the ID information from the button, A request content is specified and stored for each customer based on the received ID information, and a server that selects a request destination and transmits the request content, and the request from the server at the request destination side An information terminal that receives the content and transmits the completion information for the request content to the server, and the request content includes a cancellation or a visit request. Cancellation is facilitated, and it is possible to make it possible for elderly people and the like to easily request products and the like.

  Further, a request method for requesting a product or the like, wherein a customer operates a button to send ID information such as a product to a server, and the server receives the ID information from the button, A request content is specified based on the received ID information and stored for each customer, and a request destination is selected and the request content is transmitted, and an information terminal on the request destination side receives the request from the server. A request for receiving content, and a step of transmitting completion information for the request content to the server by the information terminal on the request side, wherein the request content includes a cancellation or a visit request. By the method, cancellation can be facilitated, and it is possible to easily request goods etc. for the elderly and the like.

  The second embodiment is different from the first embodiment in that the content of the request from the customer is a visit request for ordering personal items. When elderly people live alone or when elderly people live together, even if there is a shortage of personal items, it may not be possible to specifically identify what is lacking. For example, even if you think the room is dark, you may not know if the lighting fixture is faulty or you have forgotten to switch it on. In the second embodiment, in connection with the order of such personal items, cooperation with a client who can visit in the area where the customer resides is intended.

  For example, a photograph of a lighting fixture is pasted on the switch surface of the button 1 in the second embodiment, and is installed near the lighting fixture switch in the room. If a customer such as an elderly person feels that his / her personal belongings are insufficient, press the button 1 once. In the second embodiment, it is set in advance so that a visit request for a request destination handling personal items is transmitted when the button is pressed once.

  When the button 1 is pressed, ID information such as a product is transmitted to the server 2 via the IoT gateway. The server 2 specifies the request content based on the received ID information, and the specified request content is determined for each customer. In addition to storing, the optimum request destination is selected, and the specified request content is transmitted to the selected request destination. The request content transmitted from the server 2 is received by the information terminal 3 of the request destination. The request destination takes appropriate measures based on the received request contents. In Example 2, it is a visit request for ordering personal items. In this case, an electrical store in the town is selected as a request destination, and the electrical store is a customer who requested a visit with consumables such as lighting equipment and batteries. To visit.

  The customer who made a request because he was short of personal items did not understand why the room was dark. The electronics store visits the customer and asks about the situation, and first investigates the cause of the dark room. Then, if the cause is deterioration of the luminaire, the luminaire is replaced, and if the battery is low, the battery is replaced. The customer pays the price in cash on the spot. However, if the cause of the darkness of the room cannot be identified even after investigation, or if the customer clearly forgets to turn on the switch, the product is not sold and only the explanation is given to the customer.

  The electrical appliance that is the request destination transmits the result of the visit as completion information from the information terminal 3 to the server 2. The server 2 stores the received completion information for each customer.

In the second embodiment, there is a case where a product that a customer such as an elderly person wants to purchase is not clear. In that case, a customer such as an electrical appliance store cannot sell any product despite visiting the customer. Can happen. In such cases, contracts with relatives, etc., to receive costs for watching elderly people, etc. can generate expenses related to visits so that they can be monitored continuously and the request system is operated continuously. It becomes possible to do.

  In the second embodiment, the request destination for the visit request is an electric appliance store in the town. However, the request destination is not limited to this, and an optimal request destination that can solve the customer problem can be selected. For example, a hospital, a nurse station, a silver center, a supermarket, or the like can be selected. For example, when making a visit request to the nurse station, a photograph of the nurse is pasted on the switch surface of the button 1, and when this switch is pressed once, the IoT gateway, the server 2, the information terminal 3 You can make a visit request to the hospital. A nurse or the like visiting from the hospital grasps the health condition of the customer and transmits it to the server 2 as completion information. Further, the request content that is an emergency call may be transmitted to the server 2 by pressing the button 1 three times. This makes it possible to call an ambulance in an emergency.

  Moreover, in Example 2, although only the visit request with respect to an electric appliance store was made into the request content, it is not necessarily limited to this, It can change suitably for convenience. For example, an electrical product may be ordered in addition to an electrical store visit request.

As described above, in the second embodiment, a request system for requesting a product or the like, which is on the customer side and capable of transmitting ID information of the product or the like, and receiving the ID information from the button. , Specifying the request content based on the received ID information and storing it for each customer, and selecting a request destination and transmitting the request content; and on the request destination side, the server from the server An information terminal that receives the request content and transmits completion information for the request content to the server; and the request content includes a cancellation or a visit request. The personal items can be ordered without specifying the products that the customer wants, and the elderly can easily request the products.

  Further, a request method for requesting a product or the like, wherein a customer operates a button to send ID information such as a product to a server, and the server receives the ID information from the button, A request content is specified based on the received ID information and stored for each customer, and a request destination is selected and the request content is transmitted, and an information terminal on the request destination side receives the request from the server. A request for receiving content, and a step of transmitting completion information for the request content to the server by the information terminal on the request side, wherein the request content includes a cancellation or a visit request. According to the method, it is possible to order personal items without specifying the products that the customer wants, and it is possible to easily request products and the like for the elderly and the like.

  The third embodiment is different from the first and second embodiments in that an information terminal of a customer's relative or the like is added to the system. A third embodiment will be described with reference to FIG. FIG. 3 is a diagram illustrating the configuration of the request system according to the third embodiment of the present invention.

  As shown in FIG. 3, an information terminal 4 such as a smartphone possessed by a customer's relative is connected to the Internet and configured to receive information from the server 2. Then, the request content or the completion information is transmitted to the information terminal 4 such as a customer's relative who has been registered in advance. In other words, as described above, when the server 2 identifies the request content that is a visit request, the request content is transmitted to the information terminal 4 possessed by a relative or the like. Here, the relative or the like refers to a customer's relative or a viewer.

Next, when the requested information terminal 3 receives the request content, the customer visits the customer's home, delivers personal items, and transmits completion information to the server 2. The server 2 stores the received completion information for each customer. At this time, the completion information may be transmitted to a predetermined relative of the customer. That is, the request content and completion information may be transmitted to the information terminal 4 held by a relative or the like. Further, only completion information may be transmitted to the information terminal 4 such as a relative.

The completion information may include the health status of customers such as the elderly in addition to the products sold, the amount of money, and the like. By doing so, relatives and the like can receive the completion information at the information terminal 4 and know the customer's living condition and health condition. In other words, the delivery request destination can serve as a guard for customers such as elderly people.

  In addition, when the ID information related to the cancellation of the meal delivery described above is transmitted from the button 1 and received by the server 2, the cancellation that is the request content is stored for each customer, and a predetermined relative of the customer, etc. Send this request to Further, the completion information related to the cancellation may be transmitted to the information terminal 4 such as a relative. A relative or the like can receive the request content or the completion information at the information terminal 4 and know the life situation of the customer.

As mentioned above, there is a case where the product that the customer such as the elderly wants to purchase is not clear, and in that case, the customer can not sell any product despite visiting the customer. Can happen. Assuming such a case, in Example 3, by contracting with relatives, etc., and receiving costs for watching elderly people, etc., it is possible to generate expenses related to visits and to continuously monitor and request It becomes possible to operate the system.

  As described above, in the third embodiment, it is possible to request a watch for a customer such as an elderly person. In particular, among the children living in the city, “I can't make phone calls at work because of the increasing number of phone calls on my bag”, “I am fine every day and I ca n’t make a phone call. An increasing number of people have the idea that they want people who can see them locally. In Example 3, such people can obtain a sense of security in particular by requesting the elderly to watch over.

The request system and the request method in the present invention can be widely used in the field of requests for products and the like performed by elderly people and the like.

1: Button 2: Server 3: Information terminal 4: Information terminal

Claims (2)

A request system for requesting cancellation of meals delivered to the home ,
On the customer side, who is an elderly person, a button that can send ID information that tells which button it is by pressing the switch,
A server that receives the ID information from the button, specifies request contents based on the received ID information and stores them for each customer, selects a request destination, and transmits the request contents;
An information terminal on the request destination side for receiving the request content from the server and transmitting completion information for the request content to the server;
The button is a cancel button for canceling the meal,
The content of the request based on the ID information transmitted by the cancel button is a cancellation of a meal delivered to the day when the switch of the cancel button is pressed ,
The server transmits the request content or the completion information to a pre-registered relative of the customer or a guardian's information terminal . A method for requesting cancellation of a meal delivered to a home ,
A process in which an elderly customer pushes a switch provided on a button to transmit ID information indicating which button is to the server;
The server receives the ID information from the button, specifies a request content based on the received ID information and stores it for each customer, and selects a request destination and transmits the request content; ,
An information terminal on the request side receives the request content from the server; and a step in which the information terminal on the request side transmits completion information for the request content to the server.
The button is a cancel button for canceling the meal,
The content of the request based on the ID information transmitted by the cancel button is a cancellation of a meal delivered to the day when the switch of the cancel button is pressed ,
The server includes a step of transmitting the request contents or the completion information to the information terminal of the customer's relative or guardian who has been registered in advance .

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