JP6241968B2 - Information processing apparatus and operation support method - Google Patents

Description

  The present invention relates to a technique for supporting operation of a computer.

  The progress of IT (Information Technology) is remarkable, and new IT equipment and information infrastructure are provided one after another. Along with this, a gap occurs in information literacy (IT literacy), and a digital divide occurs.

  Patent Document 1 proposes an information processing method that makes it easy to find a function suitable for a user by recommending a function that is considered useful for the user. Specifically, when a predetermined user operation is input, the information processing method increases the recommendation level associated with the function attribute information indicating the attribute relating to the function of the device, and the recommendation level indicating the recommendation level Based on the information, the function having the highest recommendation level is determined from the functions in which the function attribute information is recorded.

JP 2010-218436 A

  People who are unfamiliar with IT equipment (also called IT weak) like the elderly are naturally used to various GUI (Graphical User Interface) elements such as hyperlinks, buttons, and drop-down lists included in the display screen. Absent. For this reason, there are hurdles to operating each GUI element itself for the IT weak. As a result, the IT weak may not be able to use the functions associated with each GUI element, and may be away from the use of the IT device itself.

  According to the above-mentioned patent document 1, if a user executes a certain function by a predetermined user operation, the recommendation degree of the other function associated with the function increases, and therefore the user receives a recommendation of the other function. Can do. However, since the proposed method does not take into consideration the degree of proficiency (IT literacy) of the user's IT equipment, there are also users who cannot support any function such as a user who cannot execute any function or refrains from doing so. Can do.

  The present invention has been made in view of such circumstances, and provides an operation support technology that improves the proficiency of using an IT device (computer) without depending on the degree of IT literacy.

  Each aspect of the present invention employs the following configurations in order to solve the above-described problems.

The first aspect relates to a program that causes a computer to execute an operation support method. The operation support method acquires operation information of a detected user operation, specifies an executed function based on the acquired operation information, and stores an execution status for each of a plurality of functions. Update the execution status regarding the specified function in the unit, and based on the order information of each function and the execution status of each function stored in the information storage unit, one of a plurality of functions of the display screen Select a function and output a recommendation display of the selected function .
The selection of the function specifies the maximum value of the order given to the function that has already been executed, and among the functions that the display screen has not yet executed, the specified maximum value or the maximum value thereof Selecting a function ordered by the larger value .

The second aspect relates to the information processing apparatus. An information processing apparatus according to the second aspect includes an acquisition unit that acquires operation information of a detected user operation, a specifying unit that specifies an executed function based on the acquired operation information, and a plurality of functions Updating means for updating the execution status relating to the specified function in the information storage unit for storing the execution status for each of the function information, the order information of each function of the display screen, and each function stored in the information storage unit based on the execution status, possess a selection means for selecting one of the functions of a plurality of functions of the display screen thereof, and an output processing means for outputting a recommendation display of the selected function, and
The selection means specifies the maximum value of the order assigned to the function that has already been executed, and among the functions that are not yet executed that the display screen has, the specified maximum value or the maximum value thereof Select the function with the largest value order .

  Another aspect of the present invention is a computer-readable recording medium that records the above-described operation support method and the program according to the first aspect. This recording medium includes a non-transitory tangible medium.

  According to each aspect described above, it is possible to provide an operation support technology that improves the proficiency of using IT equipment (computer) without depending on the degree of IT literacy.

  The above-described object and other objects, features, and advantages will become more apparent from the preferred embodiments described below and the accompanying drawings.

It is a figure which shows notionally the hardware structural example of the server apparatus in 1st embodiment, and a client apparatus. It is a flowchart which shows the operation example regarding management of the execution status of the function of the server apparatus in 1st embodiment. It is a flowchart which shows the operation example regarding the recommendation of the function of the server apparatus in 1st embodiment. It is a table which shows the correspondence of the content of a user operation, and a function. It is a figure which shows the example of the information storage part of a server apparatus. It is a figure which shows the 1st example of the recommendation display of a function. It is a figure which shows the 2nd example of the recommendation display of a function. It is a figure which shows the 3rd example of the recommendation display of a function. It is a figure which shows notionally the process structural example of the server apparatus in 1st embodiment. It is a flowchart which shows the operation example regarding management of the execution status of the function of the server apparatus in 2nd embodiment. It is a figure which shows the example of the information storage part of the server apparatus in 2nd embodiment. It is a flowchart which shows the operation example regarding recommendation of the function of the information processing apparatus in 3rd embodiment. It is a figure which shows notionally the process structural example of the information processing apparatus in 3rd embodiment.

  Embodiments of the present invention will be described below. In addition, each embodiment given below is an illustration, respectively, and this invention is not limited to the structure of each following embodiment.

[First embodiment]
Hereinafter, the server device and the operation support method in the first embodiment will be described.

〔Device configuration〕
FIG. 1 is a diagram conceptually illustrating a hardware configuration example of the server device 11 and the client device 12 in the first embodiment.

  The server device 11 is a so-called computer (information processing device). The server device 11 includes a CPU (Central Processing Unit) 1, a memory 2, a communication unit 3, and the like. These hardware elements are connected to each other by a communication line such as a bus. The memory 2 is a random access memory (RAM), a read only memory (ROM), an auxiliary storage device (hard disk), or the like. The communication unit 3 performs communication (wireless communication or wired communication) with another computer such as the client device 12 via the communication network 10 or exchanges signals with other devices. A portable recording medium or the like can be connected to the communication unit 3.

  The client device 12 is a so-called computer (information processing device) such as a PC (Personal Computer), a mobile phone, a smartphone, or a tablet terminal. The client device 12 includes a CPU 4, a memory 5, a display unit 6, a touch sensor 7, a communication unit 8, an input / output unit 9, and the like. The CPU 4 is connected to other hardware elements through a communication line such as a bus.

  The memory 5 is the same as the memory 2. The display unit 6 includes a monitor such as an LCD (Liquid Crystal Display) or a CRT (Cathode Ray Tube) display, and performs display processing. The touch sensor 7 receives an operation input from the user by sensing an external contact. The touch sensor 7 may be a sensor that can detect a proximity state from the outside even in a non-contact state. Further, the display unit 6 and the touch sensor 7 may be realized as a touch panel unit.

  The communication unit 8 is the same as the communication unit 3. The input / output unit 9 is connected to an external device such as an input device such as a mouse or a keyboard, or a portable recording medium such as a memory card. The client device 12 may not have the touch sensor 7 and may accept an operation input from the user by an input device connected by the input / output unit 9.

  In FIG. 1, one hardware element is shown, but the number of hardware elements is arbitrary. The server device 11 and the client device 12 may have other hardware elements not shown in FIG. The hardware configurations of the server device 11 and the client device 12 are not limited to the configuration shown in FIG.

  The server device 11 transmits screen data to the client device 12 via the communication unit 3 in response to a request from the client device 12. The client device 12 receives the screen data from the server device 11 via the communication unit 8 and displays a display screen on the monitor of the display unit 6 based on the screen data. The screen data is, for example, a WEB page (HTML (HyperText Markup Language) data). However, the screen data may be any data that can cause the client device 12 to display the screen, and the specific contents thereof are not limited.

[Operation example / Operation support method]
Hereinafter, the operation support method in the first embodiment will be described with reference to FIGS. 2 and 3. The server device 11 (CPU 1) executes the operation support method in the first embodiment shown in FIGS. 2 and 3 by executing a program stored in the memory 2. The program may be installed via a communication unit 3 from a portable recording medium such as a CD (Compact Disc) or a memory card or another computer on a network and stored in the memory 2.

  FIG. 2 is a flowchart illustrating an operation example related to the management of the function execution status of the server device 11 according to the first embodiment.

  The server device 11 acquires operation information of a user operation on the screen displayed on the monitor of the client device 12 detected by the client device 12 (S20). The server device 11 acquires the operation information from the client device 12. When the operation information indicates one operation, the server device 11 may acquire the operation information every time a user operation is detected in the client device 12. Further, the server device 11 may acquire a plurality of operation information accumulated in the client device 12. When the operation information indicates a plurality of operations, the server device 11 acquires the operation information from the client device 12 at an arbitrary timing.

  The operation information includes, for example, information for specifying a display screen that is an operation target, information for specifying a GUI element operated on the display screen, operation content information, and the like. The information specifying the display screen is, for example, a URL (Uniform Resource Locator) when the display screen is a WEB page. The information specifying the GUI element is, for example, an object ID or an object name. The GUI element specified by the operation information may be a screen component that can be operated on the display screen, and examples thereof include a button, a tab, a drop-down list, a combo box, and a hyperlink. The operation content information indicates the content of the operation, for example, a tap operation (pressing operation, click operation), a double tap operation (double click operation), a drag operation, a flick operation, a long tap operation, or the like.

  However, as long as the server device 11 can specify the display screen that is the target of the operation, the operation information may not include information for specifying the display screen. Further, the operation information may include information indicating the operation position in the display screen together with or instead of the information specifying the GUI element. For example, for a user operation in which a GUI element is not an operation target, such as mouse movement, the information for specifying the GUI element may not be included in the operation information. Further, based on the operation position information included in the operation information, the GUI element that is the operation target of the server apparatus 11 can be specified. Further, the types of user operations indicated by the operation information are various, such as contact or non-contact operations on the touch panel, operations using a mouse and a keyboard, operations using voice or gestures, and the like, and are not limited.

  The server device 11 specifies the executed function based on the operation information acquired in (S20) (S21). For example, the server device 11 holds the correspondence between the contents of the user operation and the function as shown in FIG. 4 and executes based on the correspondence and the operation information acquired in (S20). Identify the function that was performed.

  FIG. 4 is a table showing the correspondence between the contents of user operations and functions. Such a correspondence relationship indicates what kind of user operation each function of the display screen is executed. Specifically, it is indicated that the function specified by the function ID “1” of the display screen specified by the screen ID “101” is executed by an operation of pressing the button B1. Further, the function specified by the function ID “4” of the display screen specified by the screen ID “101” is executed by a plurality of user operations such as pressing the button B4, inputting text, and pressing the save button B41. Is shown.

  For functions executed by a plurality of user operations, it may not be possible to determine whether or not the functions have been executed without referring to a plurality of operation information. Therefore, the server device 11 may store a plurality of pieces of operation information, and specify the executed function according to the flow of user operations indicated by the stored operation information.

  When the specified function exists (S22; YES), the server device 11 updates the execution status related to the specified function in the information storage unit 24 described later (S23). The information storage unit 24 stores the execution status for each of the plurality of functions. For example, the server device 11 sets the execution status related to the specified function to a state indicating “executed (executed)”. The server device 11 can also add 1 to the number of executions stored in the information storage unit 24 as the execution status.

  FIG. 5 is a diagram illustrating an example of the information storage unit 24 of the server device 11. The information storage unit 24 illustrated in FIG. 5 stores execution presence / absence information and order information as the execution status for each function. In the information storage unit 24, a screen ID for specifying a display screen is associated with a function ID for specifying a function, and each function is managed for each display screen. In FIG. 5, for convenience of explanation, a column indicating functional information is shown, but the information storage unit 24 may not have this column. Further, in the example of FIG. 5, the order information and the execution status are stored in one table, but both may be stored in separate tables. Details of the order information will be described later.

  If the specified function does not exist (S22; NO), the server device 11 ends the process. The server device 11 repeats the operation shown in FIG. 2 every time new operation information is acquired or every time new operation information is accumulated to some extent. Thereby, the server device 11 can manage the execution status of the function for each display screen output from the client device 12.

  FIG. 3 is a flowchart illustrating an operation example related to function recommendation of the server apparatus 11 according to the first embodiment.

  The server apparatus 11 selects one function among a plurality of functions of a certain display screen based on the order information of each function and the execution status of each function stored in the information storage unit 24 (S30). . In other words, the server device 11 selects a function to be recommended to the user in (S30). The display screen having the selection candidate function may be the screen displayed on the client device 12 at that time, or may be arbitrarily selected without depending on the display status on the client device 12.

  As illustrated in FIG. 5, order information indicating the order related to user execution is set in advance for each function. For example, the order information is set based on the height of use hurdles for a person who is not familiar with IT equipment or the difficulty level of user operation. Specifically, since browsing functions such as still images, moving images, and characters are relatively easy to use, a small value (early order) is set for the order, and comparative operations such as comment input and search are performed. A large value (slow order) is set for the difficult function order. As another example, the order information may be set based on the order that the designer wants the user to use. In this case, the order indicated by the order information can also be called priority. Thus, in this embodiment, the order set for each function may be determined in any way.

  For example, the server device 11 specifies the maximum value of the order assigned to the functions that have already been executed, and the specified maximum value or the maximum value among the functions that a certain display screen has not yet executed. Select a function with an order of values greater than the value. According to the example of FIG. 5, the server device 11 specifies the maximum value “2” of the order, and among the functions (function IDs “2”, “4”, and “5”) that have not been executed yet, The function to which “3” is added (function ID “4” or “5”) is selected. As a result, it is possible to recommend a function having the same operation difficulty level as that of the function executed so far or a function having an operation difficulty level higher than that of the function, and the user's proficiency with respect to the IT device can be improved. Here, the server device 11 has a function (function ID “4”) assigned an order of values that are larger than the specified maximum value and closest to the maximum value among the functions that have not yet been executed. It is desirable to choose. Thereby, the function difficulty can be gradually increased and the function can be recommended. Alternatively, the functions can be recommended in the order according to the designer's intention.

  In addition, when the number of executions is stored as the execution status in the information storage unit 24, the server device 11 recognizes a function having the number of executions equal to or greater than the first predetermined threshold as a function that has already been executed. A function whose number of executions is less than or equal to the second predetermined threshold value may be recognized as a function that has not been executed yet. In this case, the server device 11 specifies the maximum value of the order assigned to functions whose number of executions is equal to or greater than the first predetermined threshold, and the number of executions of a certain display screen is the second predetermined threshold. Among the following functions, a function to which the specified maximum value or an order of values larger than the maximum value is assigned is selected. Thus, the server apparatus 11 can also select a function using the combination of the order information of each function and the number of times each function is executed as a criterion.

  Subsequently, the server device 11 outputs a recommendation display of the function selected in (S30) to the monitor of the client device 12. Specifically, the server device 11 transmits data for performing display for recommending the function selected in (S30) to the user, and displays the display on the client device 12 based on the data. Output. The server device 11 may transmit data only for recommendation display, or may insert the code for recommendation display into the screen data of the display screen and transmit the edited screen data. The output method of the recommendation display is not limited.

  Further, the content of the function recommendation display is not limited. For example, a text display including a description of a user operation for executing the selected function and a description of the function is output as a recommendation display. In this case, the information storage unit 24 may store text data used for recommendation display for each function. Thereby, the server apparatus 11 can generate the recommendation display data efficiently. As another example, a GUI element for executing the selected function is highlighted. Specifically, a graphic that surrounds the GUI element or an arrow graphic that points to the GUI element is output as a recommendation display. Further, both the text display and the highlight display of the GUI element may be output.

  FIG. 6 is a diagram illustrating a first example of a function recommendation display. In the example of FIG. 6, an example of recommendation display of the “slide show” function is shown. Display screen DP, user operation description “tap red frame” and function description “slide show starts” balloon BP including text, “slide show start” button SP ing. The user who sees the recommendation display can execute the recommended “slide show” function.

FIG. 7 is a diagram illustrating a second example of the function recommendation display.
In the example shown in FIG. 3, the server device 11 outputs to the monitor of the client device 12 a screen component display that accepts a user operation that triggers execution of the function that is the target of the recommendation display together with the recommendation display. As a result, when a user operation is detected for the screen component display in the client device 12, the function targeted for recommendation display is executed in the client device 12. In the example of FIG. 7, the frame SP shown in FIG. 6 is not displayed, and the description of the user operation is not included in the text in the balloon BP. Instead, screen components IB1 and IB2 are displayed for the user to designate whether or not to execute the “slide show” function. However, the frame SP and the description of the user operation may be displayed together with the screen components IB1 and IB2. When the screen component IB1 is operated, nothing is executed, and when the screen component IB2 is operated, a slide show is started in the client device 12.

  The server device 11 acquires operation information of the user operation on the screen component IB2 displayed on the monitor of the client device 12 detected by the client device 12 (S32; YES). If the server device 11 cannot acquire the operation information (S32; NO), the server device 11 determines that the selected function has not been executed, and ends the process.

  On the other hand, when the server device 11 has acquired the operation information (S32; YES), the server device 11 determines that the function targeted for recommendation display has been executed in the client device 12, and the information storage unit 24 executes the function. The execution status relating to the function thus performed is updated (S33). (S33) is the same processing as (S23) shown in FIG. The server device 11 may store the information specifying the function that is the target of the recommendation display in association with the execution status of the function after the recommendation display of the function is output. For example, a column indicating whether or not a recommendation has been made may be added to the table illustrated in FIG.

  The server device 11 can determine whether or not to output the recommendation display or the frequency of the recommendation display output based on the execution status of the function that is the target of the recommendation display after the recommendation display is output. That is, the server device 11 determines whether or not to execute the operation shown in FIG. 3 based on the execution status of the function that is the target of the recommendation display after the output of the recommendation display, or the execution frequency of the operation. You may decide. For example, when the recommendation display is output but the function is not executed, the recommendation display may not function effectively for the user, or the user may not desire the recommendation display. Therefore, for example, when the rate at which the target function is executed after the recommendation display is output is lower than a predetermined rate, the server device 11 does not execute the operation shown in FIG. Lower.

  Further, if the recommendation display is output every time the display screen is displayed, the user may feel troublesome. Therefore, the server device 11 may control the frequency with which the recommendation display is output. For example, the server device 11 counts the number of times the display screen is output or requested, and determines whether or not the operation shown in FIG. 3 is necessary based on the counted number. Specifically, the server device 11 performs the operation shown in FIG. 3 at a rate of one out of four times that the display screen is output by the client device 12. In this way, the output frequency of the recommendation display can be reduced, and the user can be prevented from feeling bothersome.

  FIG. 8 is a diagram showing a third example of recommendation display. As illustrated in the example of FIG. 8, the server device 11 may output the recommendation display when a waiting display indicating that processing is in progress is output. In this case, since the standby display is output during execution of processing related to a screen other than the display screen having the recommended function, the server apparatus 11 also outputs a display screen having the recommended function. In the example of FIG. 8, the display screen DP and the recommendation display (the frame SP and the balloon BP) shown in FIG. 6 are output, and a waiting display indicating that processing is in progress is indicated by the reference symbol WP. In this way, since the recommendation display is output while the user is waiting for processing, the user can use time effectively, and the user can be prevented from feeling annoying the recommendation display.

  In the operation example shown in FIG. 3, the server device 11 grasps the execution status of the function that is the target of the recommendation display based on the operation information acquired after the output of the recommendation display (S32 and S33). The server device 11 may not output a screen component display that accepts a user operation that triggers execution of a function that is a target of recommendation display. In this case, the server device 11 holds information indicating whether or not each function is a target of recommendation display, and recommends from the information and the execution status of each function stored in the information storage unit 24. What is necessary is just to determine the execution status of the function that is the target of the recommendation display after the display is output. That is, in this case, (S32) and (S33) are unnecessary.

[Processing configuration]
FIG. 9 is a diagram conceptually illustrating a processing configuration example of the server device 11 in the first embodiment. The server device 11 includes an acquisition unit 21, a specification unit 22, an update unit 23, an information storage unit 24, a selection unit 25, an output processing unit 26, a recommendation control unit 27, and the like. Each of these processing units is realized by the CPU 1 executing the program stored in the memory 2. The server apparatus 11 can execute the operation support method shown in FIG. 2 and FIG. 3 by each processing unit shown in FIG.

  The acquisition unit 21 executes (S20) and (S32). The identifying unit 22 executes (S21). The update unit 23 executes (S22), (S23), and (S33). The selection unit 25 executes (S30). The output processing unit 26 executes (S31).

  As described above, the information storage unit 24 stores the execution status for each of the plurality of functions. The information storage unit 24 is illustrated in FIG. When the information storage unit 24 does not store the order information of each function, the selection unit 25 may hold the order information of each function. In addition, the information storage unit 24 can also store information indicating whether or not each function is a target of recommendation display. Further, a device other than the server device 11 may have the information storage unit 24. In this case, the server device 11 may access the information storage unit 24 by communication.

  The recommendation control unit 27 determines whether or not to execute the operation shown in FIG. 3 or the frequency of execution of the operation. For example, the recommendation control unit 27 determines whether or not the recommendation display is output or the frequency of the recommendation display output based on the execution status of the function that is the target of the recommendation display after the recommendation display is output. Further, the recommendation control unit 27 can count the number of outputs or requests on the display screen, and can determine whether or not to output the recommendation display based on the counted number. Furthermore, the recommendation control unit 27 can also control to output a recommendation display when a waiting display indicating that processing is in progress is output. The specific processing content of the recommendation control unit 27 is also as described above.

[Operation and Effect in First Embodiment]
As described above, in the first embodiment, the function executed by the user operation is specified based on the operation information of the user operation detected by the client device 12, and the execution status of each function is stored in the information storage unit 24. Is done. Then, based on the order given in advance for each function and the execution status of each function stored in the information storage unit 24, one function is selected from a plurality of functions of the display screen, and the selected A function recommendation display is output to the monitor of the client device 12. This recommendation display can prompt the user of the client device 12 to use the recommended function.

  The order given to each function can be set based on the height of use hurdles or difficulty of user operation for a person who is not familiar with IT equipment. In this case, the proficiency level of the user with respect to the IT device can be inferred from the order and execution status regarding each function. That is, the level of proficiency of the user can be predicted by the order value assigned to the function being executed. Therefore, in the first embodiment, the maximum value of the order given to the functions that have already been executed is specified, and the specified maximum value or its A function with an order of values larger than the maximum value is selected as a recommendation target. As a result, it is possible to recommend a function having the same operation difficulty level as that of the function executed so far or a function having an operation difficulty level higher than that of the function, and the user's proficiency with respect to the IT device can be improved.

  Even if a function with an operation difficulty level lower than the function executed so far is not executed, it may be caused not by the user's proficiency level but by a deviation from the user's preference. If such a function is recommended, the user's expectation for the recommendation display is lowered, and the recommendation display itself is not preferred by the user. However, as described above, by recommending a function having the same or higher level of operation difficulty as the function executed so far, the user feels improvement in his / her proficiency by executing the recommended function. Therefore, the degree of expectation for the user's recommendation display can be increased.

  On the other hand, if the operation difficulty level of the recommended function is excessively increased, a person who is not used to the IT device may get away from using the IT device (client device 12). If only the functions with the same level of operation difficulty are recommended, the proficiency level will not improve. Therefore, in the first embodiment, among the functions that have not yet been executed, a function that has an order of values that is larger than the maximum value of the already executed functions and that is closest to the maximum value is selected. Also good.

  The order given to each function may be set based on the order that the designer wants the user to use. In this case, according to the intention of the designer, each function can be recommended to the user in order and executed. If each function is executed in the order according to the designer's intention, the service effect enjoyed by the user can be maximized. As a result, the user's expectation for the recommendation display is increased, and the user's recommended function can be executed obediently. As a result, the user's proficiency in using IT equipment can be improved.

  If the function recommended by the recommendation display is not executed after the display output, the user may not want the recommendation display. Therefore, in the first embodiment, the necessity of outputting the recommendation display or the frequency of the recommendation display output is determined based on the execution status of the function that is the target of the recommendation display after the recommendation display is output. Thereby, when the user does not want the recommendation display, the frequency of the recommendation display can be lowered. In the first embodiment, whether or not to output the recommendation display is determined based on the output of the display screen or the number of requests. In the first embodiment, a recommendation display can be output when a standby display indicating that processing is in progress is output. Thereby, the frequency of the recommendation display can be lowered, and the user can be prevented from feeling bothersome due to the output of the recommendation display.

[Second Embodiment]
Hereinafter, the server apparatus 11 and the operation support method in the second embodiment will be described. In the second embodiment, a function to be recommended is selected in consideration of the execution time of each function. Hereinafter, the second embodiment will be described focusing on the contents different from the first embodiment, and the same contents as those of the first embodiment will be omitted as appropriate.

[Operation example / Operation support method]
Hereinafter, the operation support method in the second embodiment will be described with reference to FIGS. 10 and 3.

  FIG. 10 is a flowchart illustrating an operation example related to management of the function execution status of the server apparatus 11 according to the second embodiment. The server apparatus 11 (CPU 1) also executes the operation support method in the second embodiment shown in FIG. 10 by executing a program stored in the memory 2.

  The operation support method in the second embodiment further includes (S101) in addition to the steps shown in FIG. 10, steps having the same contents as those shown in FIG. 2 are denoted by the same reference numerals as those in FIG. However, in the second embodiment, the operation information acquired in (S20) includes time information of the user operation detected by the client device 12.

  The server device 11 updates the execution status stored in the information storage unit 24 regarding the function specified in (S21), and based on the time information included in the operation information acquired in (S23) and (S20), The execution time of the specified function is stored in the information storage unit 24 (S101). The server device 11 can use the time of the user operation as it is as the execution time of the specified function. When one executed function is specified for a plurality of user operations, the server device 11 selects any one of the user operation times (for example, the latest time) or the time of those times. An average or the like can be used as the execution time of the function. If there is a difference between the unit of time information included in the operation information and the unit of execution time information stored in the information storage unit 24, the server device 11 stores the execution time after performing unit alignment. You may store in the part 24. FIG. For example, when the time information included in the operation information indicates only the time without including the date information, the server device 11 stores the information obtained by adding the date when the operation information is acquired to the time indicated by the operation information as the execution time. Stored in the unit 24. In the present embodiment, the unit of time information included in the operation information and the unit of execution time information stored in the information storage unit 24 are not limited.

  FIG. 11 is a diagram illustrating an example of the information storage unit 24 of the server device 11 in the second embodiment. The information storage unit 24 in the second embodiment stores execution presence / absence information, order information, and execution time information for each function. In the example of FIG. 11, the date and time are set as the execution time information. However, the unit of time indicated by the execution time information may be only the date (no time required), may be only the day of the week (date and time not required), or may be only the time (date not required). Good.

  Processes relating to function recommendation of the operation support method in the second embodiment will be described with reference to FIG. The server device 11 according to the second embodiment operates as shown in FIG. 3 regarding function recommendation.

  In the second embodiment, the server device 11 further considers the execution time stored in the information storage unit 24 in addition to the order information of each function and the execution status of each function stored in the information storage unit 24. A function to be recommended is selected (S30). Basically, the server device 11 removes the already executed function from the recommendation candidates because the necessity for recommendation is low. However, the server device 11 adds the already executed function to the selection candidates based on the elapsed time from the execution time stored in the information storage unit 24. For example, the server device 11 adds a function whose elapsed time from the execution time exceeds a predetermined time, even if the function is already executed, to the selection candidate.

[Processing configuration]
The processing configuration of the server device 11 in the second embodiment is as shown in FIG.
The update unit 23 further executes (S101). Further, as described above, the selection unit 25 further considers the execution time stored in the information storage unit 24 in addition to the order information of each function and the execution status of each function stored in the information storage unit 24. Select a function to recommend. Specifically, the selection unit 25 also adds the already executed function to the selection candidates based on the elapsed time from the execution time stored in the information storage unit 24. As illustrated in FIG. 11, the information storage unit 24 further stores execution time information for each function.

[Operation and Effect in Second Embodiment]
In the second embodiment, the execution status and the execution time are stored in the information storage unit 24 for each function based on the acquired time information of the user operation. Based on the elapsed time from the execution time stored in the information storage unit 24, functions that have already been executed are added to the selection candidates, and functions to be recommended are selected. This makes it possible to recommend not only functions that have not yet been executed but also functions that have passed for a long period of time since the previous execution. Such a function is a function in which the user may have forgotten the operation for executing the function or the user may have forgotten the existence of the function. Therefore, by recommending such a function, the user can be reminded of the operation or presence of the function.

[Modifications of First and Second Embodiments]
In each of the above-described embodiments, the execution status of each function of the display screen is managed for each display screen. However, a plurality of display screens may have the same type of function. For example, the “Like” function of different display screens can be regarded as the same type of function across the display screens, although the target is different for each display screen. Here, when a user executes a certain function on a certain display screen, the user should be able to execute a function possessed by another display screen of the same type as that function in terms of operation capability. is there. Therefore, in (S23) shown in FIG. 2, (S33) shown in FIG. 3, and (S23) shown in FIG. 10, the specified or executed function and the same kind of functions are crossed over a plurality of display screens. Regarding the function, the execution status stored in the information storage unit 24 may be updated. For example, when the “Like” function of the display screen with the screen ID “241” is executed, the execution status of the function ID “3” of the screen ID “101” shown in FIG. May be. In this case, the information storage unit 24 may store the execution status of each function without distinguishing each display screen. Specifically, the information storage unit 24 stores information specifying the same type of function as information specifying each function.

  According to this modification, the execution status of the same type of function can be managed across a plurality of display screens, and other types of functions not yet executed can be recommended. As a result, use of functions useful for improving the user's proficiency level is promoted, and the proficiency level of the user with respect to the IT device can be improved more reliably.

[Third embodiment]
Hereinafter, the information processing apparatus and the operation support method according to the third embodiment will be described.
The information processing apparatus in the third embodiment may be realized as the server apparatus 11 illustrated in FIG. 1 or may be realized as a user computer. The information processing apparatus in the third embodiment has the same hardware configuration as that of the server apparatus 11 or the client apparatus 12 shown in FIG.

  When the information processing apparatus is realized as a computer on the user side, the information processing apparatus outputs a display screen and a recommended display to the monitor of the display unit 6 based on data acquired from the server apparatus 11. As another example, the information processing apparatus can output the display screen and the recommended display to the monitor of the display unit 6 based on data (program) stored in its own memory 5.

  Hereinafter, the operation support method in the third embodiment will be described with reference to FIGS. 2 and 12. The information processing apparatus (CPU 1 or 4) executes the operation support method in the third embodiment shown in FIGS. 2 and 12 by executing a program stored in the memory 2 or 5. The program may be installed via a communication unit 3 or 8 from a portable recording medium such as a CD or a memory card or another computer on a network and stored in the memory 2 or 5. When the information processing apparatus is realized as a computer on the user side, the program may be a program added to another application such as a WEB browser, or may be a program of the WEB browser or the dedicated application itself. May be.

  FIG. 12 is a flowchart illustrating an operation example related to function recommendation of the information processing apparatus according to the third embodiment. The operation of the information processing apparatus according to the third embodiment relating to the management of the function execution status is as shown in FIG.

  The operation support method in the third embodiment acquires operation information of a user operation (S20), specifies an executed function based on the operation information acquired in (S20) (S21), and stores information described later. This includes updating the execution status related to the function specified in (S21) in the unit 104 (S23). When the information processing apparatus according to the third embodiment is realized as a computer on the user side, the information processing apparatus can acquire operation information of the detected user operation by detecting the user operation.

  The information storage unit 104 stores the execution status for each of a plurality of functions. The information storage unit 104 stores at least one of the presence / absence of execution, the number of executions, the latest execution time, and the like as the execution status. The unit of the function stored in the information storage unit 104 may be a unit distinguished for each display screen, or may be a unit of the same type of function across the display screen.

  The operation support method according to the third embodiment selects one function among a plurality of functions of the display screen based on the order information of each function and the execution status of each function stored in the information storage unit 104. It further includes outputting a recommendation display of the function selected in (S120) and (S120) (S121). The order of the functions may be assigned for each display screen, or may be assigned across a plurality of display screens. The function selection method is as described above, and the content and method of recommendation display are also as described above. Thus, in the third embodiment, (S32) and (S33) shown in FIG. 3 may or may not be executed.

  FIG. 13 is a diagram conceptually illustrating a processing configuration example of the information processing apparatus in the third embodiment. As illustrated in FIG. 13, the information processing apparatus 100 includes an acquisition unit 101, a specification unit 102, an update unit 103, an information storage unit 104, a selection unit 105, and an output processing unit 106. Each of these processing units is realized by the CPU 1 or 4 executing the program stored in the memory 2 or 5, respectively. However, the information processing apparatus 100 may not include the information storage unit 104. In this case, the information processing apparatus 100 accesses the information storage unit 104 included in another apparatus via communication.

  The acquisition unit 101 executes (S20). The identification unit 102 executes (S21). The updating unit 103 executes (S23). The selection unit 105 executes (S120). The output processing unit 106 executes (S121).

  The third embodiment may be a program that causes a computer to execute the operation support method described above, or may be a computer-readable recording medium that records such a program.

  According to the third embodiment, it is possible to obtain the same functions and effects as the above-described embodiments and modifications.

  Each above-mentioned embodiment and each modification can be combined in the range in which the contents do not conflict.

  Part or all of the above contents can also be specified as follows. However, the above-mentioned content is not limited to the following description.

1. Get the operation information of the detected user operation,
Based on the acquired operation information, the executed function is identified,
Update the execution status related to the identified function in the information storage unit that stores the execution status for each of the plurality of functions,
Based on the order information of each function and the execution status of each function stored in the information storage unit, select one function among a plurality of functions that the display screen has,
Outputting a recommendation display of the selected function;
An operation support method including the above.
2. The selection of the function specifies the maximum value of the order given to the function that has already been executed, and among the functions that the display screen has not yet executed, the specified maximum value or the maximum value thereof Select the function with the order of the larger values,
1. The operation support method described in 1.
3. The acquired operation information includes time information of the detected user operation,
The update of the execution status updates the execution status related to the specified function, and stores the execution time of the function in the information storage unit based on the time information included in the acquired operation information.
The selection of the function is based on the elapsed time from the execution time stored in the information storage unit, and the function already executed is added to the selection candidates.
1. Or 2. The operation support method described in 1.
4). The update of the execution status updates the execution status stored in the information storage unit for the same type of function across the plurality of display screens with the identified function.
1. To 3. The operation support method according to any one of the above.
5. Based on the execution status of the function that is the target of the recommendation display after the recommendation display is output, the necessity of the recommendation display output or the frequency of the recommendation display output is determined.
Further includes: To 4. The operation support method according to any one of the above.
6). The output of the recommendation display, together with the recommendation display, outputs a screen component display that accepts a user operation that triggers the execution of the function that is the target of the recommendation display,
The acquisition of the operation information acquires operation information of a user operation for the detected screen component display.
1. To 5. The operation support method according to any one of the above.
7). The operation support method includes:
Count the number of outputs or requests on the display screen,
Further including
The recommendation display output determines whether or not the recommendation display output is necessary based on the counted number of times.
1. To 6. The operation support method according to any one of the above.
8). The output of the recommendation display is to output the recommendation display when a waiting display indicating that processing is in progress is output.
1. To 7. The operation support method according to any one of the above.
9. Obtaining means for obtaining operation information of the detected user operation;
A specifying means for specifying an executed function based on the acquired operation information;
Update means for updating the execution status relating to the identified function in the information storage unit for storing the execution status for each of the plurality of functions,
Selection means for selecting one function among a plurality of functions of the display screen based on the sequence information of the functions of the display screen and the execution status of the functions stored in the information storage unit;
Output processing means for outputting a recommendation display of the selected function;
An information processing apparatus comprising:
10. The selection means specifies the maximum value of the order assigned to the function that has already been executed, and among the functions that are not yet executed that the display screen has, the specified maximum value or the maximum value thereof Select the function with the largest value order,
9. The information processing apparatus described in 1.
11. The operation information acquired by the acquisition means includes time information of the detected user operation,
The update means updates the execution status related to the identified function, and stores the execution time of the function in the information storage unit based on the time information included in the acquired operation information.
The selection means adds a function that has already been executed as a selection candidate based on the elapsed time from the execution time stored in the information storage unit, respectively.
9. Or 10. The information processing apparatus described in 1.
12 The update means updates the execution status stored in the information storage unit for the same type of function across the plurality of display screens with the identified function.
9. To 11. The information processing apparatus according to any one of the above.
13. Recommendation control means for determining the necessity of output of the recommendation display or the frequency of output of the recommendation display based on the execution status of the function that is the target of the recommendation display after the output of the recommendation display;
Further comprising: To 12. The information processing apparatus according to any one of the above.
14 The output processing means outputs a screen component display that accepts a user operation that triggers execution of the function that is the target of the recommendation display together with the recommendation display,
The acquisition unit acquires operation information of a user operation for the detected screen component display.
9. To 13. The information processing apparatus according to any one of the above.
15. A recommendation control means for counting the number of outputs or requests of the display screen, and determining the necessity of output of the recommendation display based on the counted number of times,
Further comprising: To 14. The information processing apparatus according to any one of the above.
16. Recommendation control means for controlling the recommendation display to be output when a waiting display indicating that processing is in progress is output;
Further comprising: To 15. The information processing apparatus according to any one of the above.
17. 1. To 8. A program for causing a computer to execute the operation support method according to any one of the above, or a recording medium on which the program is recorded so as to be readable by the computer.

  This application claims the priority on the basis of Japanese application Japanese Patent Application No. 2014-209015 for which it applied on October 10, 2014, and takes in those the indications of all here.

Claims (9)

Get the operation information of the detected user operation,
Based on the acquired operation information, the executed function is identified,
Update the execution status related to the identified function in the information storage unit that stores the execution status for each of the plurality of functions,
Based on the order information of each function and the execution status of each function stored in the information storage unit, select one function among a plurality of functions that the display screen has,
Outputting a recommendation display of the selected function ;
The selection of the function specifies the maximum value of the order given to the function that has already been executed, and among the functions that the display screen has not yet executed, the specified maximum value or the maximum value thereof Select the function with the order of the larger values ,
A program for causing a computer to execute an operation support method including the above. The acquired operation information includes time information of the detected user operation,
The update of the execution status updates the execution status related to the specified function, and stores the execution time of the function in the information storage unit based on the time information included in the acquired operation information.
The selection of the function is to add the already executed function to the selection candidate for the function whose elapsed time from the execution time stored in the information storage unit exceeds a predetermined time .
The program according to claim 1 . The update of the execution status updates the execution status stored in the information storage unit for the same type of function across the plurality of display screens with the identified function.
The program according to claim 1 or 2 . After the recommendation display is output, when the rate at which the function targeted for the recommendation display is executed is lower than the predetermined rate, the recommendation display output is not executed, or the recommendation display output execution frequency is set. Lower ,
The program according to any one of claims 1 to 3 , further comprising: The output of the recommendation display, together with the recommendation display, outputs a screen component display that accepts a user operation that triggers the execution of the function that is the target of the recommendation display,
The acquisition of the operation information acquires operation information of a user operation for the detected screen component display.
The program according to any one of claims 1 to 4 . The operation support method includes:
Count the number of outputs or requests on the display screen,
Further including
In the output of the recommended display, the output frequency of the recommended display is reduced by determining whether the output of the recommended display is necessary based on the counted number of times.
The program according to any one of claims 1 to 5 . The output of the recommendation display is to output the recommendation display when a waiting display indicating that processing is in progress is output.
The program according to any one of claims 1 to 6 . The information processing apparatus for executing a program according to any one of claims 1 to 7. The said operation assistance method which makes a computer perform the program of any one of Claim 1 to 7 .

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