JP5821721B2 - Control program, control method, and control apparatus - Google Patents

Description

  The present invention relates to a control program and the like.

  In a counter service at a bank or the like, each operator at the counter performs various services for a customer. Business includes a series of transactions. For example, a series of transactions includes name identification, cash set, account opening, seal registration, seal verification, and board approval.

  Here, in each business transaction, there may be a transaction that cannot be completed only by the operator at the window. For example, seal verification and office approval are transactions that cannot be completed at the counter. When such a transaction exists, the window operator circulates the transaction to the operator behind and requests processing. In the following description, a transaction that is circulated to the operator at the back is referred to as a circulated transaction.

  When the operator at the back receives the circulation transaction from the operator at the counter, the operator confirms the contents of the circulation transaction and executes processing according to the circulation transaction. Usually, one operator is fixedly assigned to a plurality of operators at the back. For example, the operator at the back may work in an office center or the like other than the branch where the operator at the window works.

Japanese Patent No. 4214743

  However, the above-described conventional technology has a problem that it is not possible to quickly process a business including a circulation transaction.

  If the processing of the circulation transaction by the rear operator is delayed, the operator at the window cannot finish the business, and the rear operator is required to process the circulation transaction promptly. However, the operator at the back may receive multiple circulation transactions at a time from the operators at multiple windows, and may exceed the processing capacity of the operator at the rear, and it is difficult to process the circulation transaction quickly. There was a case.

  The disclosed technology has been made in view of the above, and an object thereof is to provide a control program, a control method, and a control device capable of quickly processing a business including a circulation transaction.

  The control program disclosed in the present application causes a computer to execute the following processing. The computer accepts a first job selected by the first operator from the first operator terminal and a second job selected by the second operator from the second operator terminal. The computer refers to the storage device and identifies the first circulation transaction from each transaction included in the first business. The computer identifies the second circulation transaction from each transaction included in the second business, and the difference between the start time of the first circulation transaction and the start time of the second circulation transaction is less than a predetermined time. It is determined whether or not. The computer includes the first job included in the first service when the difference between the start time of the first circulation transaction and the start time of the second circulation transaction is less than a predetermined time based on the determination result. Is replaced with the order of subsequent transactions included in the first business.

  According to one aspect of the control program disclosed in the present application, there is an effect that operations including circulation transactions can be quickly processed.

FIG. 1 is a diagram illustrating a configuration of a system according to the present embodiment. FIG. 2 is a functional block diagram illustrating the configuration of the control server according to the present embodiment. FIG. 3 is a diagram illustrating an example of the data structure of the transaction table. FIG. 4 is a diagram illustrating an example of a data structure of a transaction time table. FIG. 5 is a diagram illustrating an example of a data structure of the circulation transaction table. FIG. 6 is a diagram for explaining the processing of the determination unit. FIG. 7 is a diagram (1) for explaining the processing of the optimization unit. FIG. 8 is a diagram (2) for explaining the processing of the optimization unit. FIG. 9 is a diagram illustrating a display example of the window operator terminal. FIG. 10 is a flowchart illustrating the processing procedure of the control server according to the present embodiment. FIG. 11 is a flowchart showing the processing procedure of the optimization processing. FIG. 12 is a diagram illustrating an example of a computer that executes a control program.

  Embodiments of a control program, a control method, and a control device disclosed in the present application will be described below in detail with reference to the drawings. Note that the present invention is not limited to the embodiments.

  The configuration of the system according to the present embodiment will be described. FIG. 1 is a diagram illustrating a configuration of a system according to the present embodiment. As shown in FIG. 1, this system includes window operator terminals 10 a to 10 c, a rear operator terminal 20, and a control server 100. The window operators 10a to 10c, the rear operator terminal 20, and the control server 100 are connected to each other via the network 50. In the following description, the window operator terminals 10a to 10c are collectively referred to as the window operator terminal 10 as appropriate. The control server 100 is an example of a control device.

  The window operator terminal 10 is, for example, a terminal device operated by a window operator who performs various operations. For example, the window operator terminal 10 receives the identification information of the business to be executed from the operator, and transmits the business information including the business start time, the business identification information, the operator name, and the like to the control server 100. Further, the window operator terminal 10 displays a series of transaction information included in the business on the display unit based on the information received from the control server 100. The operator refers to a series of transactions displayed on the display unit of the window operator terminal 10 and executes each transaction.

  Note that there may be a circulation transaction that cannot be completed by the window operator alone in the work performed by the window operator. The window operator operates the window operator terminal 10 to transmit information on the circulation transaction to the rear operator terminal 20 and requests processing of the circulation transaction.

  The rear operator terminal 20 is, for example, a terminal device operated by a rear operator that accepts circulation transactions. The rear operator operates the rear operator terminal 20 to confirm the contents of the circulation transaction, and executes processing corresponding to the circulation transaction. For example, the operator at the back executes a circulation transaction included in the operations of the operators of the window operators 10a, 10b, and 10c. When the back operator operates the back operator terminal 20 to complete the circulation transaction, the operator behind the transmission transmits the execution result of the circulation transaction to the window operator terminal 10 that is the request source of the circulation transaction.

  The control server 100 is a device that compares a plurality of transactions executed by each operator at the window and changes the order of each transaction so that the time zone of the circulation transaction of each operator at the window is different. The control server 100 transmits the result of changing the order of transactions to the window operator terminal 10. FIG. 2 is a functional block diagram illustrating the configuration of the control server according to the present embodiment. As illustrated in FIG. 2, the control server 100 includes a communication unit 110, an input unit 120, a display unit 130, a storage unit 140, and a control unit 150.

  The communication unit 110 is a processing unit that executes data communication with each window operator 10. The control unit 150 described later exchanges data with each window operator terminal 10 via the communication unit 110. For example, the communication unit 110 corresponds to a communication device.

  The input unit 120 corresponds to an input device such as a keyboard, a mouse, or a touch panel. The display unit 130 corresponds to a display device such as a display or a touch panel.

  The storage unit 140 stores a transaction table 141, a transaction time table 142, and a circulation transaction table 143. The storage unit 140 corresponds to, for example, a semiconductor memory device such as a random access memory (RAM), a read only memory (ROM), or a flash memory, or a storage device such as a hard disk or an optical disk.

  The transaction table 141 is a table that holds a series of transactions included in business. FIG. 3 is a diagram illustrating an example of the data structure of the transaction table. As shown in FIG. 3, the transaction table 141 associates a business type for identifying a business with a series of transactions.

  In FIG. 3, for example, transaction type “operation 1” includes transaction A, transaction B, transaction C, transaction D, transaction E, transaction F, and transaction G. The order in which each transaction is executed is as follows: (1) Transaction A, (2) Transaction B, (3) Transaction C, (4) Transaction D, (5) Transaction E, (6) Transaction F, (7) Transaction G is in order.

  The transaction time table 142 is a table that guarantees an average transaction time required for each transaction. FIG. 4 is a diagram illustrating an example of a data structure of a transaction time table. As shown in FIG. 4, the transaction time table 142 associates transactions with the average transaction time required for each transaction.

  For example, in FIG. 4, the average transaction time required for transaction A is “3 minutes”. The average transaction time required for transaction B is “5 minutes”. The average transaction time required for transaction C is “2 minutes”. The average transaction time required for transaction D is “7 minutes”. The average transaction time required for transaction E is “4 minutes”. The average transaction time required for the transaction F is “5 minutes”. The average transaction time required for the transaction G is “1 minute”. The average transaction time required for the transaction H is “6 minutes”.

  The circulation transaction table 143 is a table used for identifying a circulation transaction. FIG. 5 is a diagram illustrating an example of a data structure of the circulation transaction table. For example, in the example shown in FIG. 5, it shows that the transaction C and the transaction F are circulation transactions. For this reason, transaction C and transaction F are transactions that are not completed by the operator at the window alone, and are processed by the operator behind.

  The control unit 150 includes a reception unit 151, a determination unit 152, an optimization unit 153, an output unit 154, and an update unit 155. The control unit 150 corresponds to an integrated device such as an application specific integrated circuit (ASIC) or a field programmable gate array (FPGA). Moreover, the control part 150 respond | corresponds to electronic circuits, such as CPU and MPU (Micro Processing Unit), for example.

  The reception unit 151 is a processing unit that receives business information from the window operator terminal 10. The reception unit 151 outputs the business information to the determination unit 152. As described above, the business information includes a business start time, business identification information, an operator name, and the like.

  The determination unit 152 compares the start time of a circulation transaction executed by a certain operator with the start time of a circulation transaction executed by another operator, and determines whether or not the difference between the start times is less than a threshold value. Is a processing unit. The determination unit 152 outputs the determination result and the business information to the optimization unit 153.

  Here, an example of processing of the determination unit 152 will be described. The determination unit 152 calculates the disclosure time of each circulated transaction based on the business start time, the business identification information, the transaction table 141, the transaction time table 152, and the circulated transaction table 143. FIG. 6 is a diagram for explaining the processing of the determination unit. The horizontal axis in FIG. 6 is the time axis.

  For example, the task executed by the operator 1 is “task 1”, and the start time of the task 1 is “10:00”. Of each transaction executed by the operator 1, the circulation transaction is “transaction C” and “transaction F”. Further, the start time of the transaction C executed by the operator 1 is “10:18”, and the start time of the transaction F is “10:31”. Here, in order to distinguish from other operators, the transaction C executed by the operator 1 is “transaction C1”, and the transaction F is “transaction F1”.

  In addition, it is assumed that the operation executed by the operator 2 is “operation 2” and the start time of the operation 2 is “10:15”. Further, among the transactions executed by the operator 2, the circulation transaction is “transaction C” and “transaction F”. Further, the start time of the transaction C executed by the operator 2 is “10:18”, and the start time of the transaction F is “10:24”. Here, in order to distinguish from other operators, the transaction C executed by the operator 2 is “transaction C2”, and the transaction F is “transaction F2”.

  The determination unit 152 compares the start time of the transaction C1 and the start time of the transaction C2, and sets the threshold as the transaction time “2 minutes” of the transaction C. As a result of the comparison, it is determined that the difference between the start time of the transaction C1 and the start time of the transaction C2 is less than the threshold “2 minutes”. The determination unit 152 outputs to the optimization unit 153 that the difference between the start time of the transaction C1 and the start time of the transaction C2 is less than the threshold value. Similarly, the difference between the start time “10:31” of the transaction F1 and the start time “10:33” of the transaction F3 is less than the threshold value “5 minutes”. The transaction F3 is a transaction F executed by the operator 3.

  The determination unit 152 compares the start time of the transaction F1 with the start time of the transaction F2, and sets the threshold as the transaction time “5 minutes” of the transaction F. As a result of the comparison, it is determined that the difference between the start time of the transaction F1 and the start time of the transaction F2 is equal to or greater than the threshold “5 minutes”. The determination unit 152 outputs to the optimization unit 153 that the difference between the start time of the transaction F1 and the start time of the transaction F2 is equal to or greater than a threshold value. Similarly, the difference between the start time “10:18” of transaction C1 and the start time of transaction C3 is equal to or greater than the threshold “2 minutes”. The transaction C3 is a transaction C executed by the operator 3.

  The optimization unit 153 replaces the order of one circulation transaction with the order of other transactions when receiving a determination result indicating that the difference between the start times of the circulation transactions executed by different operators is less than the threshold value. It is a processing unit. The optimization unit 153 executes processing based on the transaction table 141, the transaction time table 142, and the circulation transaction table 143.

  An example of the process of the optimization unit 153 will be described. 7 and 8 are diagrams for explaining the process of the optimization unit. The horizontal axis in FIG. 7 is the time axis. First, the case where the difference between the start time of transaction C1 and the start time of transaction C2 is less than a predetermined value will be described.

  The optimization unit 153 attempts to change the order of each transaction of the business 2. The optimization unit 153 compares the average processing time of the transaction C2 of the business 2 with the average processing time of the subsequent transaction E2 of the transaction C2. When the average processing time of the transaction E2 is equal to or longer than the average processing time of the transaction C2, the optimization unit 153 switches the order of the transaction C2 and the transaction E2 as illustrated in FIG. On the other hand, if the average processing time of the transaction E2 is less than the average processing time of the transaction C2, the optimization unit 153 exchanges the transaction C2 with N transactions after the transaction C2. N is an arbitrary numerical value, for example, a natural number of 2 or more.

  Subsequently, a case where the difference between the start time of the transaction F1 and the start time of the transaction F3 is less than a predetermined value will be described. The optimization unit 153 attempts to change the order of each transaction of the business 3. The optimization unit 153 compares the average processing time of the transaction F3 of the business 3 with the average processing time of the subsequent transaction H3 of the transaction F3. When the average processing time of the transaction H3 is equal to or longer than the average processing time of the transaction F3, the optimization unit 153 switches the order of the transaction F3 and the transaction H3 as illustrated in FIG. On the other hand, if the average processing time of the transaction H3 is less than the average processing time of the transaction F3, the optimization unit 153 exchanges the transaction F3 for a transaction N times after the transaction H3.

  As shown in FIG. 8, when the optimization unit 153 changes the order of the circulation transaction as described above, the execution requests for the transactions C1, C2, and C3 are transmitted to the rear operator terminal 20 at the same time. Disappears. Similarly, the execution requests for the transactions F1, F2, and F3 are not transmitted to the operator terminal 20 behind at the same time.

  The optimization unit 153 outputs the transaction exchange result to the output unit 154. For example, in the example illustrated in FIG. 7, the order of the business transaction of the operator 1 is transaction A, transaction B, transaction C, transaction D, transaction E, transaction F, and transaction G. The order of transactions of the business of the operator 2 is transaction A, transaction E, transaction C, transaction F, and transaction G. The order of transactions of the business of the operator 3 is transaction B, transaction C, transaction D, transaction E, transaction H, transaction F, and transaction G.

  The output unit 154 is a processing unit that transmits a transaction exchange result to each window operator terminal 10. For example, the output unit 154 transmits information on the order of transactions of the operator 1 to the window operator terminal 10a. The output unit 154 transmits information on the order of transactions of the operator 2 to the window operator terminal 10b. The output unit 154 transmits information on the order of transactions of the operator 3 to the window operator terminal 10c.

  Information output by the output unit 154 is displayed as a progress bar on each window operator terminal 10. FIG. 9 is a diagram illustrating a display example of the window operator terminal. As shown in FIG. 9, the order of transactions at the window operator terminals 10a is not changed, but the order of transactions at the window operator terminals 10b and 10c is changed. In the window operator terminal 10b, the order of the transaction E and the transaction C is switched. In the window operator terminal 10c, the order of the transaction F and the transaction H is switched.

  The update unit 155 is a processing unit that receives the processing time of each transaction from the window operator terminal 10 and updates the average processing time of the transaction time table 142.

  Next, a processing procedure of the control server 100 according to the present embodiment will be described. FIG. 10 is a flowchart illustrating the processing procedure of the control server according to the present embodiment. For example, the process shown in FIG. 10 is executed when business information is received from the window operator terminal 10.

  As shown in FIG. 10, the control server 100 receives business information from the window operator terminal 10 (step S101). The control server 100 reads the transaction table 141 (step S102) and reads the transaction time table 142 (step S103).

  The control server 100 executes optimization processing (step S104). The control server 100 displays a progress bar on each window operator terminal 10 based on the result of the optimization process (step S105). After each transaction is executed, the control server 100 acquires the processing time of each transaction and updates the transaction time table 143 (step S106).

  Next, the process procedure of the optimization process shown in step S104 of FIG. 10 will be described. FIG. 11 is a flowchart showing the processing procedure of the optimization processing.

  As shown in FIG. 11, the control server 100 reads the circulation transaction table 143 (step S201), and selects an unselected circulation transaction (step S202). The control server 100 determines whether or not the difference between the start times of each circulation transaction is less than a predetermined time among a plurality of operators (step S203).

  When the difference between the start times of the circulation transactions is equal to or longer than a predetermined time (step S203, No), the control server 100 determines whether or not it is the last circulation transaction (step S204). When it is not the last circulation transaction (step S204, No), the control server 100 moves again to step S202. On the other hand, in the case of the last circulation transaction (step S204, Yes), the optimization process is terminated.

  Returning to the description of step S203. When the difference between the start times of the circulation transactions is less than the predetermined time (step S203, Yes), the control server 100 compares the transaction time of the circulation transaction with the transaction time of the subsequent transaction (step S205). .

  The control server 100 determines whether or not the transaction time of the subsequent transaction is equal to or longer than the transaction time of the circulation transaction (step S206). When the transaction time of the subsequent transaction is less than the transaction time of the circulation transaction (step S206, No), the control server 100 moves the circulation transaction to the Nth transaction (step S207), and step The process proceeds to S204.

  On the other hand, if the transaction time of the subsequent transaction is equal to or longer than the transaction time of the circulation transaction (step S206, Yes), the control server 100 replaces the circulation transaction and the subsequent transaction (step S208), and step S204. Migrate to

  Next, effects of the control server 100 according to the present embodiment will be described. The control server 100 according to the present embodiment compares the start time of a business circulation transaction performed by a certain operator with the start time of a business circulation transaction performed by another operator. Then, when the difference between the start times of the circulation transactions is less than the predetermined time, the control server 100 switches the order of the circulation transaction of the business of one operator and the subsequent transaction. By executing such processing by the control server 100, a plurality of circulation transaction requests are not transmitted to the backward operator at the same time, and there is a delay in the processing for executing the circulation transaction by the backward operator. Disappear. Therefore, operations including circulation transactions can be processed quickly.

  Further, according to the control server 100, when the transaction time of the circulation transaction is shorter than the transaction time of the subsequent transaction, the order of the circulation transaction and the order of the subsequent transaction are switched. For this reason, it is possible to prevent the time zone in which the circulation transaction of one operator is executed and the time zone in which the circulation transaction of the other operator is executed from overlapping.

  In addition, according to the control server 100, when the transaction time of the circulation transaction is longer than the transaction time of the subsequent transaction, the order of the circulation transaction and the order of the transaction after a predetermined number of times after the subsequent transaction Replace. For this reason, it can prevent more reliably that the time slot | zone in which the circulation transaction of a certain operator is performed, and the time slot | zone in which the circulation transaction of another operator is performed overlap.

  Although the embodiments of the present invention have been described so far, the present invention may be implemented in other different forms. Therefore, other embodiments will be described below.

  When the transaction time of the circulation transaction is longer than the transaction time of the subsequent transaction, the optimization unit 153 of the control server 100 determines the transaction time of the transaction included in the Nth transaction from the transaction immediately after the circulation transaction. The numerical value of N may be calculated so that the total time is longer than the transaction time of the circulation transaction. Then, the control server 100 switches the order of the circulation transaction and the Nth transaction from the transaction immediately after the circulation transaction. By executing such processing by the control server 100, it is possible to prevent the time zones in which a plurality of circulation transactions are executed from overlapping.

  Next, an example of a computer that executes a control program that realizes the same function as the control server 100 described in each embodiment will be described. FIG. 12 is a diagram illustrating an example of a computer that executes a control program.

  As illustrated in FIG. 12, the computer 200 includes a CPU 201 that executes various arithmetic processes, an input device 202 that receives data input from a user, and a display 203. The computer 200 also includes a reading device 204 that reads programs and the like from a storage medium, and an interface device 205 that exchanges data with other computers via a network. The computer 200 also includes a RAM 206 that temporarily stores various information and a hard disk device 207. The devices 201 to 207 are connected to the bus 208.

  The hard disk device 207 includes, for example, a reception program 207a, a determination program 207b, an optimization program 207c, and an output program 207d. The CPU 201 reads out each program 207 a to 207 d and develops it in the RAM 206.

  The reception program 207a functions as a reception process 206a. The determination program 207b functions as a determination process 206b. The optimization program 207c functions as an optimization process 206c. The output program 207c functions as an output process 207d.

  For example, the reception process 206a corresponds to the reception unit 151. The determination process 206 b corresponds to the determination unit 152. The optimization process 206 c corresponds to the optimization unit 153. The output process 206 d corresponds to the output unit 154.

  Note that the programs 207a to 207d are not necessarily stored in the hard disk device 207 from the beginning. For example, each program is stored in a “portable physical medium” such as a flexible disk (FD), a CD-ROM, a DVD disk, a magneto-optical disk, and an IC card inserted into the computer 200. Then, the computer 300 may read and execute each of the programs 207a to 207d from these.

  The following supplementary notes are further disclosed with respect to the embodiments including the above examples.

(Supplementary note 1)
Receiving a first job selected by the first operator from the first operator terminal and a second job selected by the second operator from the second operator terminal;
A transaction table that holds a plurality of transactions included in a business and the order of each transaction, a transaction time table that stores a transaction time required for each transaction, and a third operator terminal of the third operator terminal among the transactions included in the business A storage device that stores a circulation transaction table that holds information for identifying a circulation transaction indicating a transaction to be distributed to the operator of
A first circulation transaction is identified from each transaction included in the first transaction, a second circulation transaction is identified from each transaction included in the second transaction, and the first circulation transaction Determining whether the difference between the start time and the start time of the second circulation transaction is less than a predetermined time;
Based on the determination result, when the difference between the start time of the first circulation transaction and the start time of the second circulation transaction is less than a predetermined time, the first job included in the first job A control program for executing each process of replacing the order of one circulation transaction with the order of subsequent transactions included in the first business.

(Additional remark 2) When the transaction time of the said 1st circulation transaction is shorter than the transaction time of the said subsequent transaction, the said exchange process WHEREIN: The order of the said 1st circulation transaction and the order of the said subsequent transaction The control program according to appendix 1, wherein

(Additional remark 3) When the transaction time of the said 1st circulation transaction is longer than the transaction time of the said subsequent transaction, the process to replace is based on the order of the said 1st circulation transaction, and the said subsequent transaction. Also, the control program according to appendix 1, wherein the order of transactions after a predetermined number is switched.

(Additional remark 4) The said exchange process is the total time of the transaction time of the transaction included in the transaction after the predetermined number from the transaction immediately after the first circulation transaction, from the transaction time of the first circulation transaction. The control program according to appendix 3, wherein the transaction after the predetermined number is specified so as to be longer.

(Supplementary Note 5) A control method executed by a computer,
Receiving a first job selected by the first operator from the first operator terminal and a second job selected by the second operator from the second operator terminal;
A transaction table that holds a plurality of transactions included in a business and the order of each transaction, a transaction time table that stores a transaction time required for each transaction, and a third operator terminal of the third operator terminal among the transactions included in the business A storage device that stores a circulation transaction table that holds information for identifying a circulation transaction indicating a transaction to be distributed to the operator of
A first circulation transaction is identified from each transaction included in the first transaction, a second circulation transaction is identified from each transaction included in the second transaction, and the first circulation transaction Determining whether the difference between the start time and the start time of the second circulation transaction is less than a predetermined time;
Based on the determination result, when the difference between the start time of the first circulation transaction and the start time of the second circulation transaction is less than a predetermined time, the first job included in the first job A control method, comprising: performing each process of replacing the order of one circulation transaction with the order of subsequent transactions included in the first business.

(Additional remark 6) When the transaction time of the said 1st circulation transaction is shorter than the transaction time of the said subsequent transaction, the said exchange process WHEREIN: The order of the said 1st circulation transaction and the order of the said subsequent transaction The control method according to appendix 5, wherein

(Additional remark 7) When the transaction time of the said 1st circulation transaction is longer than the transaction time of the said subsequent transaction, the said process to replace is based on the order of the said 1st circulation transaction, and the said subsequent transaction. The control method according to supplementary note 5, wherein the order of transactions after a predetermined number is also switched.

(Additional remark 8) The said process to replace is the total time of the transaction time of the transaction included in the transaction after the predetermined number from the transaction immediately after the first circulation transaction from the transaction time of the first circulation transaction The control method according to appendix 7, wherein the transaction after the predetermined number is specified so as to be longer.

(Supplementary Note 9) A reception unit that receives the first job selected by the first operator from the first operator terminal and the second job selected by the second operator from the second operator terminal;
A transaction table that holds a plurality of transactions included in a business and the order of each transaction, a transaction time table that stores a transaction time required for each transaction, and a third operator terminal of the third operator terminal among the transactions included in the business A storage unit that stores a circulation transaction table that holds information for identifying a circulation transaction that indicates a transaction to be distributed to the operator;
Referring to the storage unit, identifying a first circulation transaction from each transaction included in the first transaction, identifying a second circulation transaction from each transaction included in the second transaction, A determination unit that determines whether a difference between a start time of the first circulation transaction and a start time of the second circulation transaction is less than a predetermined time;
Based on the determination result, when the difference between the start time of the first circulation transaction and the start time of the second circulation transaction is less than a predetermined time, the first job included in the first job A control device comprising: an optimization unit that replaces the order of one circulation transaction with the order of subsequent transactions included in the first business.

(Supplementary Note 10) When the transaction time of the first circulation transaction is shorter than the transaction time of the subsequent transaction, the optimization unit determines the order of the first circulation transaction and the subsequent transaction. The control device according to appendix 9, wherein the order is changed.

(Supplementary Note 11) When the transaction time of the first circulation transaction is longer than the transaction time of the subsequent transaction, the optimization unit determines the order of the first circulation transaction and the subsequent transaction. The control device according to appendix 9, wherein the order of transactions after a predetermined number is switched.

(Additional remark 12) The said optimization part is the transaction time of the said 1st circulation transaction as the total time of the transaction time included in the transaction after the said predetermined number from the transaction immediately after the said 1st circulation transaction The control apparatus according to appendix 11, wherein the transaction after the predetermined number is specified so as to be longer than the predetermined number.

10a, 10b, 10c Window operator terminal 20 Rear operator terminal 100 Control server

Claims (6)

On the computer,
Receiving a first job selected by the first operator from the first operator terminal and a second job selected by the second operator from the second operator terminal;
A transaction table that holds a plurality of transactions included in a business and the order of each transaction, a transaction time table that stores a transaction time required for each transaction, and a third operator terminal of the third operator terminal among the transactions included in the business A storage device that stores a circulation transaction table that holds information for identifying a circulation transaction indicating a transaction to be distributed to the operator of
A first circulation transaction is identified from each transaction included in the first transaction, a second circulation transaction is identified from each transaction included in the second transaction, and the first circulation transaction Determining whether the difference between the start time and the start time of the second circulation transaction is less than a predetermined time;
Based on the determination result, when the difference between the start time of the first circulation transaction and the start time of the second circulation transaction is less than a predetermined time, the first job included in the first job A control program for executing each process of replacing the order of one circulation transaction with the order of subsequent transactions included in the first business.   The process of exchanging replaces the order of the first circulation transaction and the order of the subsequent transaction when the transaction time of the first circulation transaction is shorter than the transaction time of the subsequent transaction. The control program according to claim 1.   When the transaction time of the first circulation transaction is longer than the transaction time of the subsequent transaction, the replacement process is performed after a predetermined number of orders of the first circulation transaction and the subsequent transaction. The control program according to claim 1, wherein the order of the transactions is exchanged.   In the replacement process, the total transaction time of transactions included in the transaction after the predetermined number from the transaction immediately after the first circulation transaction is longer than the transaction time of the first circulation transaction. The control program according to claim 3, wherein the transaction after the predetermined number is specified. A control method executed by a computer,
Receiving a first job selected by the first operator from the first operator terminal and a second job selected by the second operator from the second operator terminal;
A transaction table that holds a plurality of transactions included in a business and the order of each transaction, a transaction time table that stores a transaction time required for each transaction, and a third operator terminal of the third operator terminal among the transactions included in the business A storage device that stores a circulation transaction table that holds information for identifying a circulation transaction indicating a transaction to be distributed to the operator of
A first circulation transaction is identified from each transaction included in the first transaction, a second circulation transaction is identified from each transaction included in the second transaction, and the first circulation transaction Determining whether the difference between the start time and the start time of the second circulation transaction is less than a predetermined time;
Based on the determination result, when the difference between the start time of the first circulation transaction and the start time of the second circulation transaction is less than a predetermined time, the first job included in the first job A control method, comprising: performing each process of replacing the order of one circulation transaction with the order of subsequent transactions included in the first business. A reception unit for receiving a first job selected by the first operator from the first operator terminal and a second job selected by the second operator from the second operator terminal;
A transaction table that holds a plurality of transactions included in a business and the order of each transaction, a transaction time table that stores a transaction time required for each transaction, and a third operator terminal 3rd among each transaction included in the business A storage unit that stores a circulation transaction table that holds information for identifying a circulation transaction that indicates a transaction to be distributed to the operator;
Referring to the storage unit, identifying a first circulation transaction from each transaction included in the first transaction, identifying a second circulation transaction from each transaction included in the second transaction, A determination unit that determines whether a difference between a start time of the first circulation transaction and a start time of the second circulation transaction is less than a predetermined time;
Based on the determination result, when the difference between the start time of the first circulation transaction and the start time of the second circulation transaction is less than a predetermined time, the first job included in the first job A control device comprising: an optimization unit that replaces the order of one circulation transaction with the order of subsequent transactions included in the first business.

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