JP5812939B2 - Delivery support system, commodity transaction brokerage system, and transaction support method - Google Patents

Description

  The present invention uses a packaging body that is visible without taking out the article (product) stored in the packaging body from the packaging body, and manages information related to the delivery (transaction) of the packaging body and the article (product). The present invention relates to a delivery support system, a merchandise transaction intermediary system, and a transaction support method that can avoid or solve problems in delivery (transaction) at an early stage.

  Conventionally, in order to secure the safety of the transaction between the sender (seller) and the receiver (buyer) of goods (products), the receiver (buyer) once deposits the product price into the account of the transaction broker. A so-called escrow service is provided in which a receiver (buyer) receives a product and then transfers the product price from the account of the transaction broker to the seller's account. (For example, see Patent Document 1)

  In Patent Document 1, in order to solve the problem that the receipt input on the receiver (buyer) side is troublesome in the escrow service, a system is proposed that performs settlement as if the input was not received for a certain period of time. Has been.

JP 2001-101271 A

  By the way, in mail order sales and the like, there are many cases where troubles occur because the article (product) ordered and the received article (product) are different between the sender (seller) and the receiver (buyer). In this case, normally, the recipient (buyer) who is the recipient of the article (product) opens the package, takes out the article (product), and recognizes that the article (product) is different from the ordered product. be able to.

  However, when the package is opened, the relationship between the article (product) and the package is cut off, and there is no problem that there is no confirmation that the article (product) has been sent by the package. is there. For this reason, when the shipper (seller) maliciously delivers an item (product) that is different from the ordered item, the recipient (buyer) asks for a resend or refund for the reason of the item (product) difference. There is a possibility of suffering damage without being accepted. On the other hand, the recipient (buyer) may insist that an article (product) different from the delivered item (product) has been delivered due to mistakes, or that the article (product) was not in the envelope in the first place. obtain. In such a case, if the shipper (seller) complies with the request of the receiver (buyer), an unnecessary burden is incurred.

  Also, as a transaction broker, after the recipient (buyer) opens and takes out the item (product), it is judged whether the sender (seller) side or the recipient (buyer) side is responsible. It is difficult.

  The present invention has been made in view of the above-described circumstances, and is a delivered article (product), a package containing the article (product), a seller who is a sender of the package, and a recipient. A delivery support system and merchandise transaction that can check whether the goods (goods) received by the recipient (buyer) are orders, while maintaining the relationship with the buyer, and improve the safety of the transaction. It is an object to provide an intermediary system and a transaction support method.

  In order to achieve the above object, the delivery support system according to the present invention provides a delivery support system according to the present invention from a shipper using a package having a visual recognition unit capable of visually recognizing an article without removing the article from the package on the recipient side. In the delivery of the goods, the shipping information and the receiving information when the goods are shipped from the sender to the recipient by using the packaging body are connected to the equipment on the sender side and the equipment on the recipient side via a communication network. A delivery support system having a management server for processing, wherein the management server is for sending information of a shipper, an item to be delivered, and transaction information between the shipper and a receiver sent from a device on the shipper side. Shipping information registration means for associating specific information for identifying at least one of them with packaging identification information provided for each packaging used for shipping the article, and registering as shipping information; Sending information confirming means for transmitting the shipping information to the receiver side device in advance, and information for specifying the shipping information or the shipping information on the receiver side sent from the receiver side device And the result of visually recognizing the article without taking out the article from the package, and the received information including the article confirmation information including the article confirmation information is received from the receiver side device and stored in association with the package identification information. Receiving information registration means; and means for transmitting the shipping information associated with the package identification information and the receiving information to the sender-side device or the receiver-side device. To do.

  Here, the package means a storage medium or material used for delivering an article, and includes an envelope, a packaging case, and the like.

  Further, in the transaction support method according to the present invention, the seller is delivered from the seller side device to the management server with respect to the delivery of the product using the package having the package identification information for identifying the package. The product information and the identification information for identifying at least one of the transaction information between the seller and the buyer, and the package identification information of the package used for shipping the product, the management server A shipping information registration step for associating the received specific information with the package identification information and storing it in the storage device as shipping information; a shipping information confirmation step for transmitting the shipping information to the buyer side device in advance; and the buyer side From the device to the management server, the shipping information or information for specifying the shipping information, and the buyer visually confirmed the product without taking the product from the package And receiving the receipt information including the product confirmation information, and the management server stores the received receipt information in association with the package identification information, and from the management server to the seller An information providing step of transmitting the shipping information and the receipt information associated with the package identification information to a device on the side or the device on the buyer side.

 Note that the transmission of the specific information and the package identification information from the device on the seller side to the management server may be performed at the same time, or a method of transmitting each piece of information after a certain time.

  In the present invention, since the delivery of the article is performed using the packaging body provided with the visual recognition unit that can visually recognize the article without taking out the article from the packaging body, the recipient takes out the article as the contents from the packaging body. Instead, it can be determined whether the delivered item is the one ordered. In addition, since the judgment results and the like are managed by the management server, the sender and the receiver can check the dispatch information, the receipt information, and the judgment results through the respective devices. It is possible to quickly solve troubles during delivery of goods such as side errors.

  The merchandise transaction intermediary system according to the present invention is used for delivery of merchandise from a seller to a buyer, and uses a packaging body provided with a visual recognition section that allows the buyer to view the merchandise without taking out the merchandise from the packaging body. In the delivery of goods from the seller to the buyer, the transaction is connected to the device on the seller side and the device on the buyer side via a communication network, and the transaction information of the goods delivered from the seller to the buyer is processed using the package An intermediary server, wherein the intermediary server includes a merchandise information registration means for receiving merchandise information such as merchandise contents and merchandise price sent from a seller side device, and a buyer side Order information registering means for receiving order information of products sent from the apparatus, shipping instruction transmitting means for transmitting product shipping instructions to the seller side apparatus, Information and order information and shipping information registration means for registering as shipping information in association with packaging identification information provided for each packaging used for shipping the product, and in advance the shipping information to the buyer's device The product ordered by the shipped product based on the shipping information confirmation means to be transmitted and the result of visually confirming the product without taking out the product from the package, and the shipping information sent from the buyer side device. And receiving information registration means for storing in association with the product information and order information, and determining completion of the transaction based on the order information based on the determined result. And a transaction completion judging means.

  In the merchandise transaction intermediary system according to the present invention, the merchandise is delivered using a packaging body provided with a visual recognition portion that allows the merchandise to be visually recognized without taking out the merchandise, and the merchandise is shipped based on the result of visually confirming the merchandise on the buyer side. As a result of determining whether or not the product is the ordered product, if the ordered product is correct, the completion of the transaction is determined, so that the safety of the transaction is improved.

  According to the present invention, a neutral determination can be made by a transaction broker, and a trouble between a sender (seller) and a receiver (buyer) can be prevented and an early solution when a trouble occurs can be achieved. In particular, if the recipient (buyer) judgment result that the delivered item (product) is different from the ordered item (product) is issued, based on the neutral judgment result by the transaction broker, from the deposit account If a product price transfer instruction is output to the sender's (seller's) financial institution account, a more secure transaction can be realized.

  In the present invention, based on the packaging body identification information provided for each packaging body, using the packaging body provided with a visual recognition part that allows the viewing of the article (commodity) without taking out the article (commodity) from the packaging body. In addition, while maintaining the integrity of the information of the sender (sender) and receiver (buyer) and the product (product), the receiver (buyer) checks whether the product (product) is different from the ordered product. can do. Also, by linking the package identification information with the transaction information of the sender (seller) and the receiver (buyer), if the recipient (buyer) confirms the article (product) of the package, there is no problem. In addition, it is possible to perform payment processing of goods (goods) price to the sender (seller) side. On the other hand, if there is a problem with the delivered item (product), the buyer mails it to the envelope information management company (transaction broker) without opening the package, and the envelope information management company (transaction broker) side By registering the result of verification through the visual recognition part in, a fair judgment by a third party becomes possible. As a result, it is possible to prevent troubles at the time of delivery and to quickly solve the troubles.

It is a functional block diagram of the goods transaction mediation system by a 1st embodiment of the present invention. It is explanatory drawing of the usage method of the envelope 8, Fig.2 (a) is explanatory drawing of the state which opened the shielding part of the envelope surface side, FIG.2 (b) is the state of opening the shielding part of the envelope back side It is explanatory drawing. FIG. 3A is a completed view of the envelope 8, FIG. 3A is a plan view of the envelope 8, and FIG. 3B is a bottom view of the envelope 8. It is explanatory drawing of the usage method of the envelope of FIG. It is explanatory drawing of the flow of the process between the apparatuses by the 1st Embodiment of this invention. It is a data block diagram of the envelope account which DB server 2c of FIG. 1 memorize | stores. It is explanatory drawing of the envelope number registration screen by embodiment of this invention. It is explanatory drawing of the shipping information registration screen by embodiment of this invention. It is explanatory drawing of the receipt information registration screen by embodiment of this invention. It is explanatory drawing of the verification information display screen by embodiment of this invention. It is a functional block diagram of the goods transaction mediation system by the 2nd Embodiment of this invention. It is explanatory drawing of the flow of the process between the apparatuses by the 1st Embodiment of this invention. It is a data block diagram of user DB of FIG. FIG. 14A is a data configuration diagram of the transaction DB of FIG. 1, FIG. 14A is a data configuration diagram of transaction information, and FIG. 14B is a data configuration diagram of an envelope account.

  EMBODIMENT OF THE INVENTION Below, the form for implementing this invention is demonstrated, referring drawings. In addition, although embodiment shown below is a suitable specific example and may give various technically preferable restrictions, the technical scope of this invention, unless there is a description which limits this invention in particular, However, the present invention is not limited to these embodiments. In addition, the constituent elements in the embodiments shown below can be appropriately replaced with existing constituent elements and the like, and various variations including combinations with other existing constituent elements are possible. Therefore, the description of the embodiment described below does not limit the contents of the invention described in the claims.

[First Embodiment]
Hereinafter, an embodiment will be described by taking a ticket or a coupon as an example of a product. FIG. 1 is a functional block diagram of the commodity transaction mediation system according to the first embodiment, and is an explanatory diagram of a transaction support method using an envelope information management server.

  In FIG. 1, a merchandise transaction intermediary system 1 according to this embodiment includes an envelope information management server 2b that performs processing of shipping information / reception information of a delivered product and transmission / reception of the information, and envelope identification information (envelope number and the like). As key information, there is provided a DB server (storage device) 2c for storing specific information for specifying at least one of a seller, a product to be delivered, transaction information between the seller and the buyer, and received information. . Moreover, in this merchandise transaction mediation system 1, an envelope 8 having a special shape for delivering merchandise is used.

<Envelope structure>
As shown in FIG. 2 to FIG. 4, the envelope 8 used in the present embodiment can be used for the contents without taking out the stored contents through the transparent confirmation surfaces (display windows) 15 and 25. An envelope having a visual recognition part 64 that can confirm the whole image, and shielding parts 11 and 21 that cover the confirmation surfaces 15 and 25 and form the surface of the package, wherein the shielding parts 11 and 21 have at least one side. While it cannot be separated from the visual recognition part 64, the other side is separable from the visual recognition part, and the confirmation surface is formed so as to be exposed when the separable part is rolled.

  Thereby, the receiving side can confirm the contents without taking out the contents from the visual recognition unit. As described above, since the shielding portion cannot be separated from the visual recognition portion, it is possible to ensure the integrity of the information on the sending side and the receiving side described on the surface of the shielding portion and the contents. Here, the term “transparent” is sufficient if it is transparent enough to confirm the contents with the naked eye, and is intended to include so-called translucent, colorless, transparent, and colored transparency.

<Device configuration>
One or two or more transaction mediation servers 99 and envelope information management server 2b that provide functions of a conventional mail order site, auction site, etc. are connected to the seller side terminal 3 and the buyer side terminal via a general-purpose communication network 7 such as the Internet. 4 is connected.

  Here, the transaction mediation server 99 has a server function of an electronic commerce site described in, for example, Japanese Patent Application Laid-Open No. 2002-041863, Japanese Patent Application Laid-Open No. 2001-265961, etc. Is included. The user of the transaction intermediary server 99 accesses the transaction intermediary server 99 from each user's terminal and conducts a merchandise transaction. In the following explanation, the user terminal serving as the seller (sender) of the transaction is referred to as the seller side terminal 3. The user terminal serving as the buyer (recipient) will be described as the buyer terminal 4.

 Hereinafter, in the present embodiment, the description of the conventional transaction mediation server 99 is omitted, and the envelope information management server 2b that processes the shipping information and the received information of the product and the DB server 2c that stores these information are mainly described. explain.

  The envelope information management server 2 b is connected to the seller side terminal 3 and the buyer side terminal 4 through the communication network 7. The envelope information management server 2b also transmits a transmission unit 70b for transmission with other devices, an arithmetic processing unit 71b for executing arithmetic processing, an input unit 73 for inputting data, and data output via the communication network 7. Output part 74.

  The calculation processing unit 71b of the envelope information management server 2b includes the identification information (hereinafter referred to as “envelope number”) used for shipping the product sent from the seller side terminal 3, the sender, the shipping date, and the shipping. Receiving information including at least one of specific information such as the contents of the product to be processed and transaction information between the sender and the receiver, and saving the shipping information in the DB server 2c as the shipping information; 4 is received from the buyer terminal 4 and received information including information related to the result of visually confirming the delivered product is received and registered in association with the envelope number. Input processing means 89 for saving the verification result and the like input by the envelope information management business operator (transaction broker) via the receipt information registration means 87b and the input unit 73 in the DB server 2c. History associated with the envelope number by a download request from the output processing unit 90, the seller side terminal 3 or the buyer side terminal 4 that outputs the information associated with the envelope number stored in the DB server 2c to the output unit 74 A history information transmission unit 91 for transmitting information to a request destination, a transmission / reception processing unit 92b for exchanging data with the transmission unit 70, and a LAN interface unit 97 for exchanging data with the DB server 2c. Have. Each of the means included in the arithmetic processing unit 71b can be realized by a program as a function of the CPU.

  Further, the envelope account information shown in FIG. 6 is stored in the DB server 2c connected to the envelope information management server 2b via the LAN 9. It should be noted that the envelope information management server 2b and the DB server 2c may be configured integrally without using the LAN 9.

<Adding envelope number>
As a method of assigning an envelope number to the envelope 8 used in the merchandise transaction intermediary system 1, a unique identification number is printed on the envelope, or a sticker / release paper on which the envelope number is written is pasted on the envelope beforehand. A method for adding to an envelope, a method for sending a unique envelope number for each envelope to the seller's terminal 3 in response to a request from the seller's terminal 3, and a method for adding the envelope directly to the seller's envelope, and for shipping packages A method is conceivable in which a unique number added by a third party with a registered number or a delivery number distributed by the delivery means is used as an envelope number.

<Operation of Commodity Transaction Brokerage System 1>
Next, the operation of the commodity transaction mediation system 1 having the above configuration will be described with reference to FIG. 5 focusing on the processing of the envelope information management server 2b.

  In FIG. 5, the symbol S 意味 means the number of the computer processing procedure, and A ○ means the procedure number of the human system. The same applies to FIG. 12 described later.

(Envelope number registration process)
In the transaction brokerage server 99, when a transaction is established by seller's listing or buyer's order, the seller is informed of buyer information such as the buyer's address, name, email address, etc. along with the notification that the transaction is established from the transaction brokerage server 99. Notification is made by the network 7 or the like. Upon receiving this notification, the seller transmits an envelope number registration request to the envelope information management server 2b via the communication network 7 if the envelope number is added to the envelope 8 used for shipping. When the envelope number is not added to 8 in advance, as described later, envelope number request information is transmitted, and the envelope number transmitted from the envelope information management server 2b is received. In this embodiment, as shown in FIG. 5, it is assumed that an envelope number is added in advance, and the envelope number is registered.

  Specifically, the seller inputs the envelope number printed on the envelope 8 on the envelope registration form illustrated in FIG. Thereby, the envelope number is sent from the seller side terminal 3 to the envelope information management server 2b. When a new envelope number is sent from the seller side terminal 3, the shipping information registration means 86b of the envelope information management server 2b sends an information storage area (hereinafter referred to as "envelope account") associated with the envelope number in the DB server 2c. "). Then, the shipping information registration unit 86b displays on the seller side terminal 3 that the registration of the envelope number has been completed as illustrated in FIG.

 At this time, it is also possible to automatically register the seller information, the buyer information, and the shipping content (product) in the DB server 2c by making an information connection between the transaction mediation server and the envelope information management server. In this embodiment, a method in which the seller registers is used.

(Product shipping process)
After the envelope number registration process is completed, the seller places the ordered product in the envelope 8 in which the envelope number registration has been performed and sends it out (A2). The seller executes the merchandise shipping information according to the following procedure before or after shipping the merchandise.

  The seller clicks the “shipping information input” button at the bottom of FIG. When the shipping information registration means 86b detects this click operation, the shipping information registration form shown in FIG. 8A is displayed on the seller side terminal 3.

  The seller enters the seller's attribute information such as name, email address and address from this shipping information registration form, and also the shipping date of the product, the courier company to be used, the package number, and the shipping content (the product content and quantity, etc.) ) Etc. are input (S7b).

  The shipping information registration means 86b stores the shipping information such as the shipping date, the package number, and the shipping contents entered through the shipping information registration form displayed on the seller side terminal 3 in the envelope account of the DB server 2c (S7a). The shipping information is not limited to this. For example, information on the buyer (recipient) side such as a mail address on the buyer (recipient) side may be registered if necessary.

  FIG. 6 is a data configuration example of an envelope account of the DB server 2c. In the envelope account, in addition to the seller information and shipping information described above, buyer information, receipt information such as date and time of receipt, receipt status, contents of differences, and verification information such as verification results and verification contents can be written. .

  Here, the receipt status is a code that stores the result of the buyer's action when the buyer receives the delivery of goods or the result of the buyer confirming the goods through the confirmation surface (display window) of the envelope. , "1" for rejected receipt, "2" if the item is different from the ordered item, "3" if the item is confirmed to be ordered, or if a certain time has passed after delivery to the buyer “4” is stored.

In addition, when one transaction is performed with a plurality of products, a plurality of envelopes may be required. In this case, an account with another envelope number is opened and similar shipping information is input.
Upon completion of writing the shipping information to the envelope account, the shipping information registration means 86b displays on the seller side terminal 3 that the registration of the shipping information is completed and a confirmation URL as shown in FIG. 8B. I do. The seller notifies the buyer of the confirmation URL by e-mail (S8b). In this mail, the URL and envelope number of the envelope information management server 2b are described. Thus, when the buyer receives this mail (S8c), the buyer can access the desired envelope account of the DB server 2c by accessing the URL and specifying the envelope number.

  Before step S7a and step S7b, a step of registering the contents of the shipment and the mail address of the buyer via the shipment information registration means 86b is provided. After confirming the contents of the shipment between the seller and the buyer, the DB server 2c is linked to the envelope account and stored to confirm the contents of the shipment to be sent by the buyer in advance. , A step for determining may be provided.

 In addition, the shipping information confirmation unit 79b may notify the buyer side terminal 4 of the confirmation URL by registering the buyer's mail address via the shipping information registration unit 86b in step S7a and step S7b. . Of course, the shipping information itself may be notified instead of the confirmation URL.

(Receipt processing)
When the product arrives, the buyer first checks the appearance of the envelope and the envelope number printed on the envelope surface. If it is different from the one received from the envelope information management server or if there is an abnormality in the appearance of the envelope, the receipt is refused and the fact is sent to the envelope information management server 2b through the buyer side terminal 4. Register (S9c, S9a).

Hereinafter, an example of the reception status registration procedure will be described.
When the buyer accesses the envelope account, the buyer side terminal 4 displays the shipping information illustrated in FIG. If there is an abnormality in the envelope appearance and the envelope number, the buyer clicks the shipping content difference button.

  If there is no abnormality in the appearance and envelope number of the envelope, the buyer receives the envelope and turns over the shielding portions 11 and 21 provided on the envelope surface to expose the confirmation surfaces 15 and 25 of the visual recognition portion 64. Then, the buyer confirms whether the received product has been ordered through the confirmation surfaces 15 and 25 covered with the transparent sheet, including those with a date or due date. If there is no difference, the receipt confirmation contact button in FIG. 9A is clicked (S9c).

  When the receipt information registration means 87b of the envelope information management server 2b detects that the receipt confirmation contact button has been clicked, it writes a code “3” indicating “confirmed” in the receipt status column of the envelope account of the DB server 2c. (S9a).

  The receipt information registration unit 87b writes a code “4” indicating “timeout” in the envelope account of the DB server 2 when no receipt status is written for a certain period from the delivery date.

On the other hand, when the product confirmed through the visual recognition unit 64 of the envelope 8 is different from the ordered product, the buyer clicks the “shipment content difference notification” button displayed on the buyer side terminal 4 (S9c).
When the receipt information registration unit 87b detects that the “shipment content difference notification” button has been clicked, it displays a shipping content difference report form shown in FIG.

  The buyer inputs buyer information such as the recipient's name, e-mail address, and address from the shipping content difference report form, and also inputs the received information such as the date of receipt, package number, and the difference (S9c). In FIG. 9B, information already registered in the DB server 2c, such as an envelope number, may be displayed in advance on the shipping content difference report form, and the buyer may rewrite only the different information.

  The receipt information registration means 87b detects the input of the shipping content difference report form and notifies the seller's mail address that the input has been made. As a result, the seller can determine whether or not to resend the merchandise (S10b).

(Verification of transaction brokers)
In the transaction support method using the envelope information management server, a case where the transaction broker confirms an abnormal envelope. In this case, after the receipt information is input to the shipping content difference report form, the buyer mails the envelope to the transaction broker without taking out the contents (A3). Further, instead of mailing the envelope itself, in step S9c, an image of the envelope taken by the buyer may be transmitted, and the transaction broker may verify the envelope based on the photograph.

  Upon receipt of the envelope sent from the buyer, the transaction intermediary makes a normal / abnormal determination based on the envelope number and product verification through the visual recognition part 64 of the envelope 8, and the verification result is sent to the envelope information management server. It inputs from the input part 73 of 2b (S13a). The input information is stored in the verification result column of the envelope account of the DB server 2c by the input processing means 89.

Further, after registering the verification result, the input processing unit 89 notifies the verification result by e-mail to both the seller and the buyer (S13b, S13c). In this mail, as shown in FIG. 10A, a difference content confirmation URL is written, and the seller and the buyer can confirm the presence or absence of the difference and the difference content by accessing this URL. . If there is a flaw on the seller's side, such as a product error, the transaction intermediary will prompt the customer to resend the correct product, the seller will again execute the envelope number registration process and the product shipping process, and the buyer will receive the product. The process is executed, and when the envelope information management server 2b receives the result of receipt OK, it is determined that the transaction has ended, and the envelope account is stored in the DB server 2c. Also, if the seller's device does not send an envelope number registration request again within a certain period of time, it will be determined that the transaction has been canceled and both the seller and buyer will be dissatisfied or willing to file a lawsuit. When there is a notification, it is stored in the DB server 2c so that history download (S15b, S15c) can be performed on the seller side and the buyer side.
It should be noted that the transaction broker returns the envelope 8 to the buyer when instructed by the buyer or when the transaction is canceled (A5).

  FIG. 10B is an example of a difference content confirmation screen displayed on the terminal by accessing the difference content confirmation URL. In addition to seller information and receipt information, transaction history such as envelope number and situation explanation is displayed. In addition, a confirmation photograph taken by the transaction broker or buyer is posted, and the verification result by the transaction broker is written in the situation explanation column. Apart from step S10b, the seller can determine whether or not to resend the merchandise by referring to the verification result and the verification content (S14b).

(History information download process)
Sellers and buyers can acquire historical information. When there is a download request from any of the terminals, the history information transmitting means 91 sends the data stored in the DB server 2c to the requested terminal (S15a). The seller or the buyer can receive the history information sent from the envelope information management server 2b (S15b, S15c) and save it in its own terminal or use it for trial materials. The history information may be mailed to the seller or buyer who requested the document as a document from the transaction broker.

(Other Example 1)
The above is an example in the case where merchandise transactions and envelope information management are performed independently. The address of the transaction mediation server 99 is stored in the DB server 2c for each envelope account, and when the receipt confirmation contact button in FIG. 9A is clicked or when the transaction history of the envelope account is changed. These notifications may be made to the address of the transaction mediation server 99 corresponding to the envelope account.

  Thereby, the transaction mediation server 99 can take measures relating to the safety of the transaction such as stopping the settlement process.

(Other Example 2)
In step S7b and step S7a described above, the envelope number is described as being input by the seller (sending side) based on information added in advance to the envelope. However, the envelope number is not added in advance to the envelope. In response to a request from the seller-side terminal 3, the information management server 2b may be provided with package identification information transmitting means (not shown) for transmitting a unique envelope number to the seller-side terminal 3 for each envelope. good. In this case, the package identification information transmitting means may transmit the incremented envelope number to the seller-side terminal 3 for each request from the seller-side terminal 3, or is provided with a unique envelope number table in advance. In response to a request from the seller-side terminal 3, the seller-side information may be written to the table and the envelope number corresponding to the written field may be notified.

  As described above, according to the present embodiment, the product can be visually recognized without taking out the product from the envelope, and the relationship between the product stored in the envelope, the seller, and the buyer is maintained based on the envelope number displayed on the envelope. As a result, the transaction broker can easily determine which is the problem when the trouble occurs, and can quickly solve the trouble.

  In particular, since the envelope (packaging body) according to the embodiment of the present invention can be used to manage whether or not the goods (goods) necessary for the recipient have been delivered, it is simply between the seller and the buyer. It is not limited to use in trading. Therefore, it can be widely used as delivery management between the sender and the receiver. That is, it is clear that the above-described merchandise transaction mediation system functions as a delivery support system that is not limited to merchandise transaction mediation.

  In the above embodiment, the seller side terminal and the buyer side terminal have been described as examples. However, the device connected to the envelope information management server 2b is not limited to the terminal, and performs transaction processing on the seller side and the buyer side. A dedicated device including an application for processing a server device or transaction may be used. In the above description, the envelope number is printed in advance on the envelope, but a registered number, a delivery number, or the like can be used as the envelope number. The same applies to the following embodiments.

[Second Embodiment]
Next, a second embodiment of the present invention will be described. The main difference from the first embodiment is that a transaction brokerage server 99, an envelope information management server 2b, and a DB server 2c are integrated, and a more secure transaction is realized by linking each function. It is that. Needless to say, the functions of the system can be distributed as necessary.

  In FIG. 11, the merchandise transaction brokerage system 1 according to the present embodiment uses a transaction brokerage server 2 that processes transaction information of merchandise among members, and the envelope 8 described in the first embodiment. The transaction mediation server 2 is connected to the member terminals 3 and 4 and the financial institution servers 5 and 6 via a general-purpose communication network 7 such as the Internet. Note that the merchandise transaction brokerage system 1 according to the present embodiment first performs member registration in the transaction brokerage server 2 via the member terminals 3 and 4 as described later. At this stage, there is no particular distinction between sellers and buyers, but for convenience, a member terminal serving as a seller in a certain product transaction will be described as a seller side terminal 3 and a member terminal serving as a buyer will be described as a buyer side terminal 4.

<Commodity transaction brokerage system configuration>
The transaction mediation server 2 includes a transmission unit 70 for transmission with other devices via the communication network 7, an arithmetic processing unit 71 for executing arithmetic processing, a storage unit 72 for storing data, and an input unit for inputting data. 73, an output unit 74 for outputting data.

  The arithmetic processing unit 71 also stores basic data registration means 94 for storing basic data related to members such as addresses, names, and account information of sellers and buyers, and exhibition information for registering exhibition information of products sent from the seller side terminal 3. Registration means 80, product ID issuing means 82 for issuing a product ID upon registration of product exhibition information, order information registration means 81 for accepting an order for an envelope from a seller or / and an order for a product from a buyer, a product from a buyer Order information transmitting means 83 for transmitting order information to the seller's terminal 3 of the product when the order is received, and receipt of receipt of payment from a server of a financial institution that manages a transaction broker account (deposit account) Information receiving means 84, sending instruction sending means 85 for notifying merchandise shipping instruction to seller side terminal 3 when there is a payment notice, sent from seller side terminal 3 Shipping information registration means 86 for receiving shipping information such as the envelope number of the used envelope and seller's identification information (seller's member ID), shipping information confirmation means 79 for sending the shipping information to the buyer side terminal 4, buyer side terminal 4, the received information registration means 87 for receiving the determination result as to whether or not the delivered product is the ordered product, the activation command from the shipping information registration means 86, and the determination result input from the receipt information registration means 87. A transaction establishment determination unit 88 that determines whether or not a transaction has been established based on the transaction information, an input processing unit 89 that stores verification information or the like input by the transaction broker through the input unit 73 in the storage unit 72, and a storage unit 72. Output transaction means 90 that outputs the transaction information stored in the output section 74 to the output unit 74, and the transaction history is transmitted by a download request from the seller side terminal or buyer side terminal Gravel information transmitting unit 91, and has a transmission and reception processing unit 92 for transferring data between the transmission unit 70. Each unit included in the arithmetic processing unit 71 can be realized by a program as a function of the CPU. The same elements as those in FIG.

<Operation of product transaction brokerage system>
Next, the operation of the commodity transaction brokerage system 1 having the above configuration will be described with reference to FIG.

(Member information registration process)
A person who wishes to conduct a transaction using the merchandise transaction brokerage system 1 transmits member information from the terminal to the transaction brokerage server 2 and performs membership registration in advance (S1b, S1c).

  When the basic data registration means 94 of the transaction intermediary server 2 receives member information such as a member's name, address, email address, and financial institution account information sent from the member terminals 3 and 4, the user DB 95 of the storage unit 72. (S1a).

  When registering member information for the first time, the basic data registration means 94 of the transaction intermediary server 2 issues a member ID and password for each member and transmits them to the member terminal by e-mail.

  FIG. 13 is a data configuration example of the user DB 95. A member ID is assigned to each member information, and a password for accessing the transaction mediation server 2 is stored in association with the member information. Note that there is no distinction between sellers and buyers in the member information in the user DB 95. The seller / buyer is discriminated in the transaction DB 96 described later, and the member can become a seller or a buyer for each transaction.

(Exhibition information registration process)
When the seller sets a member ID from the seller side terminal 3 and logs in to the transaction mediation server 2, the seller transmits the product information to be sent to the transaction mediation server 2 (S2b). When receiving the product information to be sent sent from the seller side terminal 3, the exhibition information registration means 80 of the transaction mediation server 2 secures an area (data area) for storing the product information in the transaction DB 96. When the product information storage area is secured, the exhibition information registration unit 80 activates the product ID issuing unit 82 and issues a unique product ID for each product to be exhibited. FIG. 14A is a data configuration example of product information in the transaction DB 96. In association with the product ID, the product name of the product to be exhibited, the description of the product content, the quantity, the amount of money, the exhibition date and time, and the like are stored. In addition, the member ID of the seller who is the seller is stored as transaction information. Of the transaction information shown in FIG. 14A, the buyer's member ID, transaction establishment date, deposit flag, and receipt confirmation flag are blank at the exhibition stage.

  When the exhibition information registration unit 80 completes the above-described exhibition information registration process, the exhibition information registration unit 80 enables the member and other sales target persons to view the product information through the WEB screen (S2a).

(Order acceptance process)
The order of the product from the buyer to the seller is performed by transmitting order information including the product ID to the transaction mediation server 2 via the buyer side terminal 4 (S3c). In the case of an auction transaction, amount information is also transmitted in addition to the product ID.

  Upon receiving the order information sent from the buyer side terminal 4, the order information registration means 81 of the transaction mediation server 2 writes the buyer's member ID and order date and time as the transaction information regarding the product ID in the transaction DB 96 of the storage unit 72. (S3a). The order date and time is the date and time when order information is sent from the buyer side terminal 4 in a normal sales transaction, but in the case of an auction transaction, the date and time finally determined by the winning bidder is the order date and time.

  After writing the order date and time in the transaction DB 96, the order information registration unit 81 activates the order information transmission unit 83 and transmits the order information or the confirmation URL to the seller's email address (S3b). In the case of an auction transaction, the order information registration unit 81 transmits an email indicating that a successful bid has been made to the email address of the winning bidder.

  Thereafter, when the buyer transfers the price of the product to the account of the financial intermediary for transaction broker (hereinafter referred to as deposit account) (A1), the payment information is transmitted from the financial institution server 5 (S4d). Upon receipt of the deposit information, the deposit information receiving means 84 sets a deposit flag in the transaction DB 96 (S4a) and activates the shipping instruction transmitting means 85. When the shipping instruction transmission unit 85 is activated, it transmits a product shipping instruction to the seller's e-mail address (S5a).

  When the seller side terminal 3 receives the merchandise shipping instruction sent from the transaction mediation server 2 (S5b), the seller sends the envelope 8 the address of the buyer as the destination, the name and the address of the seller as the sender, the name, etc. Each information is described.

(Product shipping process)
Next, the seller registers in the transaction mediation server 2 which envelope is used for each product. The seller inputs the envelope number added to the envelope 8 and the product ID (not shown) on the envelope registration form illustrated in FIG. Thereby, an envelope number and goods ID are sent to the transaction mediation server 2 from the seller side terminal 3 (S6b). When a new envelope number is sent from the seller side terminal 3, the shipping information registration means 86 of the transaction mediation server 2 secures the envelope account area in the transaction DB 96. Then, the shipping information registration unit 86 displays on the seller side terminal 3 that the registration of the envelope number has been completed as illustrated in FIG. 7B (S6a).

  As described in the first embodiment, the envelope number is not added to the envelope in advance, and is sent to the transaction intermediary server 2 in response to a request from the seller side terminal 3 for each envelope. A package identification information transmitting means for transmitting a simple envelope number to the seller side terminal 3 may be provided.

(Shipping information registration process)
Next, the seller clicks a “shipping information input” button at the bottom of FIG. Thereby, the shipping information registration means 86 displays the shipping information registration form shown in FIG. 8A on the seller side terminal 3.

  In the shipping information registration form, with respect to attribute information (seller information) such as the seller's name and e-mail address, the shipping information registration means 86 extracts seller information from the user DB 95 based on the member ID input by the seller, and ships. Display in advance on the information registration form. The seller inputs only the information related to the change from the shipping information registration form only when the information is changed. With this input, the shipping information registration unit 86 rewrites the seller's attribute information in the user DB 95. Further, the seller inputs the shipping information such as the shipping date, the delivery company to be used, the package number, and the shipping content (the content and quantity of the product) from the shipping information registration form. (S7b)

  The shipping information registration means 86 stores the shipping information input through the shipping information registration form displayed on the seller side terminal 3 in the account area of the envelope number of the transaction DB 96 (S7a).

  As for the shipping contents, the shipping information registration means 86 may extract the product contents and quantity from the transaction DB 96 from the product ID and display them in the shipping contents column of the shipping information registration form. As a result, the seller can confirm the contents of the shipment, so that it is possible to prevent a shipping error due to errors.

  FIG. 14B is a data configuration example of an envelope account of the transaction DB 96. In the envelope account, in addition to the above-described shipping information, information such as receipt date / time, receipt status, content of difference, verification result, verification content can be written.

  Here, as in the first embodiment, the receipt status is stored as a code indicating the buyer's action when the buyer receives delivery of goods or the result of the buyer confirming the goods through the visual recognition part of the envelope. For example, “1” if the product is refused to be received, “2” if the product is different from the ordered product, “3” if the product is confirmed to be ordered, and a certain value after delivery to the buyer. If the time has elapsed, “4” is stored.

  When the shipping information has been written in the envelope account, the shipping information registration means 86 displays a message indicating that the shipping information has been registered on the seller side terminal 3 and a confirmation URL, as shown in FIG. 8B. I do. Further, the shipping information registration means 86 extracts the buyer's member ID related to the product ID in the transaction DB 96 using the product ID as a key, and then refers to the user DB 95 to check the e-mail address of the member ID for confirmation. Send URL mail. (S8a, S8c).

(Buyer receipt processing)
When the product arrives, the buyer first checks the appearance of the envelope and the envelope number printed on the envelope surface. If it is different from the one that received the mail notification or there is an abnormality in the appearance of the envelope, the receipt is refused and the fact is registered in the transaction mediation server 2 through the buyer side terminal 4 (S9c). . The reception status registration procedure will be described below.

  The buyer transmits at least one of a member ID, a product ID, and an envelope number from the terminal 4 to the transaction mediation server 2. The receipt information registration means 87 of the transaction mediation server 2 accesses the envelope account of the transaction DB 96 from the received information and displays the receipt information registration means to the buyer.

  The buyer selects and rejects receipt from the list of receipt statuses in the receipt information registration means displayed on the terminal 4. The transaction mediation server 2 that has received the receipt refusal code from the buyer side terminal 4 registers the code in the envelope account (S9a).

  If there is no abnormality in the appearance and envelope number of the envelope, the buyer receives the envelope, turns over the shielding portions 11 and 21 and exposes the confirmation surfaces 15 and 25 of the visual recognition portion 64. Then, through the visual recognition unit 64, it is confirmed whether or not the received product has been ordered, including those with a date or a deadline, and the confirmation result is registered in the transaction mediation server 2.

  Hereinafter, a case where there is no abnormality and a case where an abnormality is found as a result of confirmation by the buyer through the visual recognition part of the envelope will be described.

(When there is no abnormality)
If there is no abnormality as a result of confirming the product through the visual recognition unit 64, the buyer transmits information of a confirmed code indicating that the product has been normally received from the receipt information registration means via the buyer side terminal 4. (S9c). The transaction mediation server 2 that has received the confirmed code from the buyer side terminal 4 registers the code in the envelope account (S9a).

(If there is an abnormality)
When the product confirmed through the visual recognition unit 64 of the envelope 8 is different from the ordered product, the buyer transmits a product difference code indicating that the receipt status from the receipt information registration means is abnormal via the buyer side terminal 4 (S9c). ). The transaction mediation server 2 that has received the product difference code from the buyer terminal 4 registers the code in the envelope account (S9a). The shipping content difference report form shown in FIG. 9B is displayed on the buyer side terminal 4.

The buyer inputs at least one piece of information and the difference contents such as the buyer information, the envelope number, the difference image and the like in the shipping content difference report form and transmits them to the transaction mediation server 2.
Further, the envelope 8 is mailed to a transaction broker without taking out the contents (A3).

 Upon receipt of the envelope 8, the transaction intermediary verifies the product through the visual recognition unit 64 of the envelope 8, determines normality or abnormality, and inputs the verification result from the input unit 73 of the transaction intermediary server 2 (S13a). ). The input information is stored in the verification result column of the envelope account of the transaction DB 96 by the input processing means 89. The transaction broker may also take a picture of the product that has passed through the visual recognition unit 64 with a camera and store the image data in the verification content column of the envelope number of the transaction DB 96 by the input processing means 89. When the input processing unit 89 completes the storage of the determination result, the input processing unit 89 activates the transaction establishment determination unit 88 again.

  The transaction establishment determination means 88 executes the above-described processing, and the receipt status of the account of all envelope numbers associated with the product ID is confirmed or timed out, or the verification result by the transaction broker is If it is normal, a receipt confirmation flag associated with the product ID is set, and a remittance instruction to the seller account is transmitted to the depository account financial institution server (S12a).

  Further, after registering the verification result, the input processing means 89 notifies the seller and buyer of the verification result by e-mail via the transaction establishment determination means 88 (S13b, S13c), and the envelope containing the product is sent. Send it to the buyer or another return destination (A5). The notification of the verification result and the return or storage of the envelope containing the product are the same as in the first embodiment.

  Upon receiving the verification result “abnormal” (S14b), the seller determines whether the correct product is stored in a new envelope and mailed to the buyer. For resending the product, a new envelope account is opened, and the original product ID is used as the product ID.

(History information download process)
Sellers and buyers can acquire historical information. Since the history information download process is the same as that in the first embodiment, a description thereof will be omitted.

  As described above, according to the present embodiment, in addition to the effects of the first embodiment, the processing of merchandise transactions and the processing of envelope information (shipping information, receipt information, verification information) are linked to improve the efficiency. Data can be input, and more secure payment processing can be realized.

1 ... Commodity brokerage system (delivery support system)
2 ... Transaction brokerage server 2b ... Envelope information management server 2c ... DB server 3 ... Seller side terminal 4 ... Buyer side terminal 5 ... Financial institution server (deposit account for brokerage)
6 ... financial institution server (seller designated account)
7 ... Communication network 8 ... Envelope (packaging)
9 ... LAN
DESCRIPTION OF SYMBOLS 10 ... Cover part 11, 21 ... Shield part 12a-12d, 22a-22d ... Perforation 15, 25 ... Confirmation surface (display window)
DESCRIPTION OF SYMBOLS 20 ... Back paper part 30 ... Opening side tongue piece 40 ... Tongue piece for bottom side sealing 50 ... Tongue piece for side side sealing 60 ... Transparent flat bag 64 ... Visual recognition part 65 ... Contents (products)
70, 70b ... transmission unit 71, 71b ... arithmetic processing unit 72 ... storage unit 73 ... input unit 74 ... output unit 79, 79b ... shipping information confirmation means 80 ... exhibition Information registration means 81... Order information registration means 82... Product ID issuing means 83. Order information transmission means 84. Payment information receiving means 85... Shipping instruction transmission means 86, 86 b. Information registration means 87, 87b ... Received information registration means 88 ... Transaction establishment determination means 89 ... Input processing means 90 ... Output processing means 91 ... History information transmission means 92, 92b ... Transmission / reception Processing means 94 ... Basic data registration means 95 ... User DB
96 ... Transaction DB
97... LAN interface means

Claims (7)

In delivery support of an article from a shipper to a recipient using a package having a visual recognition unit that allows the article to be visually recognized without taking out the article from the package on the recipient side, the device on the sender side and the recipient side A delivery support system having a management server for processing the shipment information and the receipt information when the goods are shipped from the sender to the recipient using the package,
The management server
Specific information for specifying at least one of the sender, the item to be delivered, and the transaction information between the sender and the recipient, sent from the device on the sender side, and the shipment of the article A shipping information registration means for registering as shipping information in association with the packaging body identification information provided for each packaging body used;
In advance, shipping information confirmation means for transmitting the shipping information to a device on the recipient side,
It consists of the result of visually confirming the contents without taking out the contents from the packaging body, and the information for specifying the dispatch information or the dispatch information on the receiver side sent from the receiver side device. Receiving information registration means for receiving the receiving information including article confirmation information and storing the received information in association with the package identification information;
Means for transmitting the shipping information and the receiving information associated with the package identification information to the shipper's device or the receiver's device;
A delivery support system comprising: In the package, package identification information for identifying the package is displayed,
The delivery support system according to claim 1, wherein the package identification information is transmitted from the device on the sender side to the management server. The management server includes a package identification information transmitting unit that transmits the package identification information to the shipper side device in response to a request from the shipper side device;
The shipping information registration means generates and registers shipping information in association with the specific information and the package identification information when receiving the specific information sent from the device on the sender side. The delivery support system according to claim 1. In the delivery of goods from the seller to the buyer using a package that is used for delivery of goods from the seller to the buyer and is visible without removing the contents on the buyer side, the equipment on the seller side and the buyer side A product transaction mediation system having a transaction mediation server for processing transaction information of a product delivered from a seller to a buyer using the package,
The transaction mediation server is
Order information registration means for receiving order information of products sent from the buyer's device;
A shipping instruction transmission means for transmitting a shipping instruction for the product to the seller's device;
Specific information for identifying at least one of the seller, the product to be delivered, and the transaction information between the seller and the buyer sent from the seller's device, and the package used for shipping the product Shipping information registration means for registering as package information in association with the package identification information provided for each;
Shipping information confirmation means for transmitting the shipping information to the buyer side device in advance;
Shipped based on the result of visually confirming the contents without taking out the contents from the package, and the information for specifying the dispatch information or the information to be sent on the buyer side sent from the device on the buyer side Receiving information registration means for receiving a result of determining whether or not the product is the ordered product and storing the result in association with the order information;
Based on the determined result, transaction establishment determination means for determining establishment of a transaction based on the order information;
A commodity transaction brokerage system characterized by comprising: In the package, package identification information for identifying the package is displayed,
5. The commodity transaction mediation system according to claim 4, wherein the package identification information is transmitted from the seller side device to the transaction mediation server. The transaction mediation server comprises a package identification information transmitting means for transmitting the package identification information to the seller side device in response to a request from the seller side device,
When the specific information sent from the seller side device is received, the shipping information registration means generates and registers shipping information in association with the specific information and the package identification information. The commodity transaction mediation system according to claim 4. Used for delivery of goods from the seller to the buyer, and connected to the packaging body that allows the buyer to visually check the contents without taking out the contents, the seller side device and the buyer side device via a communication network, A management server that processes shipping information and receiving information when shipping products from a seller to a buyer using the packaging body, and a transaction support method for supporting a transaction between a seller and a buyer,
In the package, package identification information for identifying the package is displayed,
Specific information for specifying at least one of a seller, a product to be delivered, and transaction information between the seller and the buyer from the device on the seller side to the management server, and packaging used for shipping the product Sending the package identification information of the body, the management server associates the received specific information and the package identification information, and saves in a storage device as shipping information,
A shipping information confirmation step for transmitting the shipping information to the buyer side device in advance;
Article comprising: information for specifying the shipping information or the shipping information from the buyer side device to the management server; and a result of visually confirming the content without taking out the content from the package on the buyer side The receipt information including confirmation information is transmitted, and the management server stores the received receipt information in association with the package identification information,
An information providing step of transmitting the shipping information and the receiving information associated with the package identification information from the management server to the seller side device or the buyer side device;
A transaction support method comprising: