JP5800179B2 - Information processing system, information processing apparatus, information processing method, and information processing program - Google Patents

Description

  The present invention relates to business management technology.

  In the above technical field, as shown in Patent Document 1, there is known a technique for detecting the performance of a business by attaching a sensor to a person and detecting the movement of the person.

JP 2009-217559 A

  However, in the above prior art, even if a person's movement is detected by a sensor, it is unclear whether or not the person has actually acted according to the work content, and it is determined whether or not the work has been performed appropriately. I could not.

  The objective of this invention is providing the technique which solves the above-mentioned subject.

In order to achieve the above object, a system according to the present invention provides:
At least one sensor for detecting the state of the equipment;
Receiving means for receiving a signal from the sensor;
Detecting means for detecting the state of the equipment based on the signal received by the receiving means, and determining whether or not the work related to the equipment is performed;
Comparing report information from the employee about the presence or absence of the execution of the work and the determination by the determination means, a work performance creation means for creating a work performance for each employee,
It is provided with.

In order to achieve the above object, an apparatus according to the present invention provides:
At least one sensor for detecting the state of the equipment;
Receiving means for receiving a signal from the sensor;
Detecting means for detecting the state of the equipment based on the signal received by the receiving means, and determining whether or not the work related to the equipment is performed;
Comparing report information from the employee about the presence or absence of the execution of the work and the determination by the determination means, a work performance creation means for creating a work performance for each employee,
It is provided with.

In order to achieve the above object, the method according to the present invention comprises:
A receiving step in which the receiving means receives a signal from at least one sensor for detecting a state of the facility;
A determination step of detecting a state of the facility based on the received signal and determining whether or not a task related to the facility is performed;
Compare the report information from the employee about the presence or absence of the execution of the work, and the determination by the determination means, to create a work performance creation step for each employee,
It is provided with.

In order to achieve the above object, a program according to the present invention provides:
Receiving a signal from at least one sensor for detecting a state of the facility;
A step of detecting the state of the facility based on the received signal, and determining whether or not to perform a task related to the facility;
Compare the report information from the employee about the presence or absence of the execution of the work, and the determination by the determination means, to create a work performance creation step for each employee,
Is executed by a computer.

  According to the present invention, it is possible to determine the performance of business by attaching a sensor to an article and detecting the movement of the article itself.

It is a block diagram which shows the structure of the information processing system which concerns on 1st Embodiment of this invention. It is a block diagram which shows the structure of the information processing system which concerns on 2nd Embodiment of this invention. It is a figure which shows the database of the personnel system in the information processing system which concerns on this embodiment. It is a figure which shows the database of the shift scheduling system in the information processing system which concerns on this embodiment. It is a figure which shows the database of the business management system in the information processing system which concerns on this embodiment. It is a figure showing equipment in a store where a sensor in an information processing system concerning this embodiment was attached. It is a figure which shows the sensor attached to the shop installation which concerns on this embodiment. It is a figure which shows the electric power supply amount to the installation in a shop. It is a figure which shows the electric power supply amount to the installation in a shop. It is a block diagram which shows the structure of the information processing system which concerns on 3rd Embodiment of this invention.

  DESCRIPTION OF EMBODIMENTS Hereinafter, embodiments for carrying out the present invention will be exemplarily described in detail with reference to the drawings. However, the configuration, numerical values, process flow, functional elements, and the like described in the following embodiments are merely examples, and modifications and changes are free, and the technical scope of the present invention is described in the following description. It is not intended to be limited.

(First embodiment)
An information processing system 100 as a first embodiment of the present invention will be described with reference to FIG. The information processing system 100 is a system that determines whether or not business is performed.

  As illustrated in FIG. 1, the information processing system 100 includes a sensor 101, a reception unit 103, and a determination unit 105. At least one sensor 101 is attached to equipment used in the facility. The receiving unit 103 receives a signal transmitted from the sensor 101 attached to equipment used in the facility. Based on the signal received by the receiving unit 103, the determining unit 105 determines whether or not a task related to the facility to which the sensor 101 is attached is performed.

  With the configuration and operation described above, according to the present embodiment, when the work performed in the equipment used in the facility is scheduled in advance, whether the work is properly performed by the sensor attached to the equipment. It can be determined whether or not. That is, it is possible to determine whether or not business is performed without detecting the movement of a person with a sensor.

(Second Embodiment)
Next, an information processing system 200 according to the second embodiment of the present invention will be described with reference to FIG. FIG. 2 is a block diagram illustrating a configuration of the information processing system 200 according to the present embodiment.

  As shown in FIG. 2, the information processing system 200 includes sensors 201 to 20N, a receiver 210, a sensor AP 220, a business management system 230, a store terminal 240, a shift scheduling system 250, and a personnel system 260. Including. In addition, the business management system 230, the shift scheduling system 250, and the personnel system 260 are connected to the terminal 270 through an access line.

  The sensors 201 to 20N are attached to facilities such as an air conditioner, a refrigerator refrigerator filter, and a distribution board installed in the store. Then, the attached sensors 201 to 20N detect the timing / number of times set for each facility and the power supply amount, and transmit the detection result to the receiver 210. Receiver 210 receives signals transmitted from sensors 201 to 20N. Based on the signal received by the receiver 210, the sensor AP 220 determines whether or not an operation related to each facility to which the sensors 201 to 20N are attached is performed.

  FIG. 3 is a diagram showing a database of the personnel system 260 in the information processing system according to the present embodiment. The personnel system 260 includes an employee basic information database 261 and an employee skill database 262, and is the same as the personnel system 260 shown in FIG. The basic employee information database 261 stores basic information for each employee working at the facility. The basic information of the employee includes a store code 261A, an employee code 261B, an employee name 261C, an employee classification 261D, an hourly salary 261E, and the like. The store code 261A indicates a code assigned to each store. The employee code 261B indicates a code assigned to each employee working at each store, and is associated with the employee name 261C. The employee name 261C is the name of the employee. The employee classification 261D is classified into owner, store manager, employee, and part-time job for each employee. Further, the employee classification 261D may be classified for each work hour and work day. The hourly salary 261E indicates the hourly salary for each employee for each hour. Employee hourly wages vary according to experience, ability, working hours, and so on. The information stored in the employee basic information database 261 is not limited to these.

  Next, the employee skill database 262 accumulates skills for each employee working in the facility. The employee skills include an employee code 261B, available work 262A, desired work day / time zone 262B, and the like. Since the employee code 261B is the same as the employee code 261B stored in the employee basic information database 261, the description thereof is omitted. The work 262A that can be handled indicates each work that can be handled by each employee. Indicates whether the employee can handle each task to be performed for the equipment used in the facility. The desired work day / time zone 262B indicates a desired work day and a desired work time zone for each employee. The desired work day / time zone may include the day, day of the week, and the time zone desired to work, or the day, day of the week, and time zone not desired to work. The basic information and skill information for each employee stored in the database of the personnel system 260 is used when the shift scheduling system 250 (FIG. 4) creates and manages shifts in the scheduled work date and time (shift) of the employees.

  FIG. 4 is a diagram showing a database of the shift scheduling system 250 in the information processing system according to the present embodiment. The shift scheduling system 250 includes a store business database 251 and a shift database 252 and is the same as the shift scheduling system 250 shown in FIG. The store business database 251 stores information related to each business in the store. The store business includes business code 251A, business name 251B, business category (day / week / monthly, as needed) 251C, business content 251D, execution timing (day, time, day of the week, date and time) 251E, and the like. The business code 251A indicates a code assigned for each business in the equipment used in the store. For example, codes are assigned to filter cleaning of air conditioners and refrigerators, merchandise items, fryer cleaning, and the like to distinguish between duties. The business name 251B is a name for each business, and is an official name of each business to which a code is assigned with the business code 251A. The business classification (day / week / monthly, as needed) 251C classifies the time when business should be performed by day, week, month, and as needed. The business content 251D indicates the content to be executed for each business. The execution timing (day, time, day of the week, date and time) 251E classifies the timing at which the operation for each operation is to be executed (executed) by date, time, day of the week, and date and time. Depending on the work, there are work that should be performed several times every day and work that is performed every day of the week.

  Next, the shift database 252 stores a shift for each employee working at the facility. Since the employee code 261B is the same as the employee code 261B stored in the employee basic information database 261, the description thereof is omitted. The scheduled work date and time (shift) 252A indicates the scheduled work date and time (shift) for each employee. Since the number of employees working in the same time zone is determined at the facility, the scheduled date and time (shift) is managed in detail. The substitutable employee code 252B indicates an employee who can perform a substitute work when the employee cannot work according to the scheduled work date and time (shift) and is absent, late, or leaves early. The work performance date and time 252C indicates information such as work hours, late arrival, early departure, absenteeism, etc. as work performance for each employee.

  Store operations and shifts stored in the databases 251 and 252 of the shift scheduling system 250 are used when managing the business results for each employee in the business management system 230 (FIG. 5).

  FIG. 5 is a diagram showing a database of the business management system 230 in the information processing system according to the present embodiment. The business management system 230 is the same as the business management system 230 shown in FIG. 2 including a business assignment database 231 and a business performance database 232. The business assignment database 231 stores information regarding each business in the store. The business assignment database 231 includes a business code 251A, a business name 251B, a business schedule 231A, a business staff employee code 231B, and a temporary staff employee code 231C. Since the business code 251A and the business name 251B are the same as those stored in the store business database 251 of the shift scheduling system 250, the description thereof is omitted. The business schedule 231A indicates a schedule for performing the business for each business in the facility used in the store. The business operator employee code 231B indicates an employee who performs each business scheduled by the business schedule 231A and the code of the employee. The temporary response employee code 231C indicates the employee code of the employee who responded temporarily when the employee who should originally correspond to the business indicated in the business response employee code 231B did not respond.

  Next, the business performance database 232 stores information related to the business performance of employees. The business performance database 232 stores a business performance report 232A, a business performance track 232B, a business performance track 232C, and the like. The business operation report 232A is a report by an employee who has performed business in the facilities in the store, and is made from the store terminal 240 based on the employee's self-report. On the other hand, the business performance 232B is a result determined by the sensor AP 220 based on the signal of the sensor 201 and is shown for each business in the facility in the store. The business performance 232C indicates the performance of each employee's business by comparing the business performance report 232A and the business performance 232B.

  Whether or not the business in the store is performed can be confirmed by the records stored in the business assignment database 231 and the business performance database 232 of the business management system.

  The terminal 270 can access the business management system 230, the shift scheduling system 250, and the personnel system 260 through an access line. When the terminal 270 accesses the work management system 230, the terminal 270 can check the execution status of the work to be performed for the equipment used in the facility at any time. Further, the terminal 270 can send an instruction to the store terminal 240 as needed based on the execution status of the business determined by the business management system 230. Furthermore, the terminal 270 can access the shift scheduling system 250 to give instructions regarding store operations or shifts as needed. Furthermore, the terminal 270 can access the personnel system 260 to manage employees.

  FIG. 6 is a diagram showing the in-store equipment to which the sensor in the information processing system according to this embodiment is attached. Each sensor attached to the facilities 601 to 613 shown in FIG. 6 detects whether or not an employee has performed his / her business and sends a signal to the receiver 210. Reference numeral 601 denotes an ATM, 602 a nutrition drink case, 603 a microwave oven, 604 an ice cream case, 605 a storage refrigerator, 606 a chilled case / lunch case, and 607 a sensor attached to a fryer filter. Reference numeral 608 denotes a room air conditioner, 609 denotes a store computer, 610 denotes a refrigeration reach-in, 611 denotes an air conditioning ceiling cassette, 612 denotes an air conditioner suction port, and 613 denotes a sensor attached to a storage freezer.

  FIG. 7 is a diagram showing a sensor attached to the in-store equipment according to the present embodiment. FIG. 7 shows a filter 710 installed in the in-store facility and a sensor 201 attached to the filter 710. The sensor 201 reacts when the filter 710 is correctly removed at a preset timing and number of times, and transmits a signal. In addition, when the filter 710 is not correctly removed at a preset timing, the sensor 201 notifies an alarm that prompts the execution of the cleaning work for the filter 710 that has not been performed. When a signal is emitted from the sensor 201, it is transmitted to the sensor AP 220 via the receiver 210. The sensor AP 220 confirms that the filter 710 has been correctly removed based on the signal, and determines whether or not business has been performed.

  The sensor AP 220 notifies the job management system 230 that the filter 710 has been cleaned. In response to this notification, the work results are accumulated in the work performance record 232B of the work performance database 232, assuming that the cleaning work of the filter 710 has been performed by the employee. Further, the store terminal 240 reports to the business management system 230 that the filter 710 has been cleaned. In response to this report, the execution report of the cleaning work for the filter 710 is accumulated in the work execution report 232A. Then, the business management system 230 compares the results of the execution of the cleaning work of the filter 710 accumulated in the business execution result 232B and the business execution report 232A, and creates the work results of the employee who is in charge of the cleaning work of the filter 710. And accumulate in the business performance record 232C.

  The business management system 230 may output information accumulated in the employee business performance 232C to the shift scheduling system 250 or the personnel system 260. The shift scheduling system 250 may update the work performance date 252C based on the acquired business performance 232C. The personnel system 260 may update the employee basic information database 261 based on the acquired business performance 232C.

  8 and 9 are diagrams showing the amount of power supplied to the flyer, which is one of the in-store facilities.

  8 and 9, the distribution board 203 (FIG. 2) indicates that the power supply of the fryer is detected based on the presence or absence of the amount of power supplied to the fryer. FIG. 8 shows that the power supply to the fryer is zero between 0:00 and 4:00, and the distribution board 203 detects that the power of the fryer is off and sends a signal. To do. The receiver 210 receives a signal transmitted from the distribution board 203 and transmits it to the sensor AP 220. When the sensor AP 220 analyzes the signal transmitted from the distribution board 203 and confirms that the power of the fryer is off, the sensor AP 220 determines that the fryer cleaning operation has been performed.

  On the other hand, as shown in FIG. 9, when there is no time zone in which the amount of power supplied to the fryer is zero, the distribution board 203 does not detect that the power of the fryer is off and does not send a signal. Since the sensor AP 220 does not receive the signal, it determines that the fryer cleaning operation is not being performed.

  With the configuration and operation described above, according to the present embodiment, the state of the facility can be confirmed by detecting a signal transmitted by a sensor attached to the facility without detecting the movement of the employee. It is possible to determine whether or not the business is performed.

(Third embodiment)
Next, an information processing system 1000 according to the third embodiment of the present invention will be described with reference to FIG. FIG. 10 shows that the information processing system 1000 according to the present embodiment detects the power consumption for each facility using the sensors 1001 to 1004 attached to the facilities in each store, thereby performing the business in each store. Presence / absence can be determined.

  The sensor 1001 detects temperature / humidity outside the store. The sensor 1002 is attached to a distribution board, and detects power consumption of lighting, air conditioning, a refrigerator, and the like. The sensor 1003 detects the temperature of each freezer / refrigerator. The sensor 1004 detects the opening / closing of the door, and detects the work status of the employee in conjunction with the camera. The server 1020 collects the results detected by the sensors 1001 to 1004 and transmits information related to the performance of the business in the store A to the headquarters management department or the office in the district via the wide area network. The headquarters management department and its regional offices acquire information about the performance of operations at stores B to E as well as store A via the wide area network, and manage the status of operations among multiple stores. Can be confirmed. If the headquarters management department or the office in the area determines that there is a hindrance to the performance of operations at store A, it checks the performance of the operations at each other store and employees from store B to store A It is also possible to give instructions to substitute (subsidize) work by dispatching

With the configuration and operation described above, according to the present embodiment, it is possible to determine whether or not business is performed at a plurality of stores. Can do.
(Other embodiments)
As mentioned above, although embodiment of this invention was explained in full detail, the system or apparatus which combined the separate characteristic contained in each embodiment how was included in the category of this invention.

  Further, the present invention may be applied to a system constituted by a plurality of devices, or may be applied to a single device. Furthermore, the present invention can also be applied to a case where an information processing program that implements the functions of the embodiments is supplied directly or remotely to a system or apparatus. Therefore, in order to realize the functions of the present invention on a computer, a program installed in the computer, a medium storing the program, and a WWW (World Wide Web) server that downloads the program are also included in the scope of the present invention. .

Claims (8)

At least one sensor for detecting the state of the equipment;
Receiving means for receiving a signal from the sensor;
Detecting means for detecting the state of the equipment based on the signal received by the receiving means, and determining whether or not the work related to the equipment is performed;
Comparing report information from the employee about the presence or absence of the execution of the work and the determination by the determination means, a work performance creation means for creating a work performance for each employee,
An information processing system comprising: The sensor includes a distribution board, and the determination unit detects a power supply amount in the facility according to a signal from the distribution board, and performs the operation according to the power supply amount confirmed by the determination unit. The information processing system according to claim 1, wherein presence or absence of performance is determined.   The information processing system according to claim 1, further comprising a notification unit configured to notify an alarm that prompts execution of an unexecuted operation based on the presence / absence of the execution of the operation determined by the determination unit. . 4. The apparatus according to claim 3 , further comprising: output means for outputting the presence / absence of execution of the determined work acquired from the determination means and the work result for each employee created by the work result creating means. Information processing system described in 1. The information processing system according to claim 4 , wherein the output unit outputs the presence / absence of performance of the business related to the facility . At least one sensor for detecting the state of the equipment;
Receiving means for receiving a signal from the sensor;
Detecting means for detecting the state of the equipment based on the signal received by the receiving means, and determining whether or not the work related to the equipment is performed;
Comparing report information from the employee about the presence or absence of the execution of the work and the determination by the determination means, a work performance creation means for creating a work performance for each employee,
An information processing apparatus comprising: A receiving step in which the receiving means receives a signal from at least one sensor for detecting a state of the facility;
A determination step of detecting a state of the facility based on the received signal and determining whether or not a task related to the facility is performed;
Compare the report information from the employee about the presence or absence of the execution of the work, and the determination by the determination means, to create a work performance creation step for each employee,
An information processing method characterized by comprising: Receiving a signal from at least one sensor for detecting a state of the facility;
A step of detecting the state of the facility based on the received signal, and determining whether or not to perform a task related to the facility;
Compare the report information from the employee about the presence or absence of the execution of the work, and the determination by the determination means, to create a work performance creation step for each employee,
An information processing program for causing a computer to execute.

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