JP5712831B2 - Automatic transaction equipment - Google Patents

Description

  The present invention relates to an automatic transaction apparatus, a program, and a method, and can be applied to, for example, an ATM (Automatic Teller Machine) installed in a financial institution such as a bank or a convenience store.

  In an automatic transaction apparatus such as an ATM that handles banknotes, when a banknote is paid out to a customer from a banknote dispensing port, the customer may forget to take the banknote. There is a description technology.

  When the automatic transaction apparatus described in Patent Document 1 detects that the customer has left the front of the automatic transaction apparatus, it closes the shutter of the banknote dispensing opening so that other persons cannot take it out. And in the automatic transaction apparatus described in patent document 1, when the identity verification is carried out within a certain time thereafter, the shutter is opened to accept the bill.

JP 2009-70199 A

  However, in the automatic transaction apparatus described in Patent Document 1, when a failure or the like occurs when closing the shutter of the banknote dispensing slot, the shutter remains open. For this reason, there has been a risk of fraud such as banknotes being taken out, foreign matter mixed in, or mischief on the device.

Therefore, acceptance, and or, the medium to be discharged (e.g., banknotes, etc.) media storage unit for storing (e.g., the paper currency deposit and withdrawal port) automated transaction equipment capable of preventing abuse of any is desired.

According to a first aspect of the present invention, there is provided a medium storage unit that stores a medium for receiving and / or discharging, and an opening / closing operation that is disposed in an opening for receiving and / or discharging a medium in the medium storage unit and that can be opened and closed. In an automatic transaction apparatus comprising medium storage means having a body, (1) When an abnormality occurs in the opening / closing body, or when an abnormality occurs in transaction processing of the automatic transaction apparatus, the opening / closing body is closed. And (2) foreign matter detection means for detecting the presence or absence of foreign matter other than the medium in the medium storage unit, and (3) the opening and closing control means is an abnormality in the opening and closing body. When the occurrence of an abnormality or when an abnormality occurs in the transaction processing of the automatic transaction apparatus, the opening / closing body is forcibly executed to perform a closing operation regardless of the detection content of the foreign matter detection means. .

  ADVANTAGE OF THE INVENTION According to this invention, the automatic transaction apparatus which prevents the fraud with respect to the medium storage part which stores the medium received and / or discharged | emitted can be provided.

It is the block diagram shown about the functional structure of the automatic transaction apparatus which concerns on 1st Embodiment. It is a schematic sectional side view of the automatic transaction apparatus which concerns on 1st Embodiment. It is the flowchart shown about operation | movement of the shutter monitoring process of the automatic transaction apparatus which concerns on 1st Embodiment. It is the flowchart shown about the operation | movement at the time of the payment transaction process of the automatic transaction apparatus which concerns on 1st Embodiment. It is an example of the screen displayed on the user operation display part of the automatic transaction apparatus which concerns on 1st Embodiment. It is the flowchart shown about operation | movement of the shutter abnormal event process of the automatic transaction apparatus which concerns on 1st Embodiment. It is the block diagram shown about the functional structure of the automatic transaction apparatus which concerns on 2nd Embodiment. It is a schematic sectional side view of the automatic transaction apparatus which concerns on 2nd Embodiment. It is the flowchart shown about operation | movement of the shutter abnormal event process of the automatic transaction apparatus which concerns on 2nd Embodiment. It is the flowchart shown about the operation | movement at the time of the payment transaction process of the automatic transaction apparatus which concerns on 3rd Embodiment.

(A) less than the first embodiment, the first embodiment of the automatic transaction equipment according to the present invention will be described in detail with reference to the drawings.

(A-1) Configuration of the First Embodiment FIG. 1 is a block diagram showing the functional configuration of the automatic transaction apparatus 1 of this embodiment.

  FIG. 2 is a schematic sectional side view of the automatic transaction apparatus 1 of this embodiment. In addition, in FIG. 2, only the touch panel screen 211 which comprises the banknote depositing / withdrawing part 23 mentioned later and the user operation display part 21 among the components which comprise the automatic transaction apparatus 1 is shown in figure, and about other components. The illustration is omitted. Moreover, the code | symbol in the parenthesis of FIG. 1, FIG. 2 is a code | symbol used only in 3rd Embodiment mentioned later.

  The automatic transaction apparatus 1 performs a cash withdrawal process by an operation of a user (hereinafter referred to as a “customer”) who performs a transaction with the own apparatus or information processing (for example, transaction processing) involving communication with a host computer (not shown). And transaction processing such as deposit processing. Specifically, the automatic transaction apparatus 1 corresponds to, for example, an ATM installed in a financial institution or the like.

  The automatic transaction apparatus 1 includes a control unit 10, a user operation display unit 21, a card reader printer processing unit 22, a banknote deposit / withdrawal unit 23, and a passbook processing unit 24.

  The control unit 10 has a function of controlling the operation of each unit in the cash processing apparatus 1, and includes a storage unit 11, a transaction processing unit 12, and a communication unit 13.

  The storage unit 11 is a data storage unit for storing various types of information necessary for the control unit 10 to perform information processing, and can be configured by, for example, a memory.

  The control unit 10 can be realized, for example, by installing the cash processing program or the like of the embodiment in an implementation configuration of a program including a processor or the like. For example, the above cash processing program may be stored in the storage unit 11 and read and executed by the control unit 10 when the cash processing apparatus 1 is activated.

  The communication unit 13 is a network interface for connecting to the host computer (not shown). When the automatic transaction apparatus 1 operates only offline, the communication unit 13 may be omitted.

  The transaction processing unit 12 performs information processing for performing transaction processing with a customer, and controls each component in the automatic transaction apparatus 1 along with the transaction processing.

  The user operation display unit 21 has an interface function with a user who uses the cash processing apparatus 1. In the user operation display unit 21, the type of device used for the interface with the user is not limited, but here, a device such as a touch panel using a display (for example, LCD) is used. Note that the user operation display unit 21 can be the same as the existing ATM, and will not be described in detail. Further, the user operation display unit 21 of this embodiment will be described as performing operation reception from a customer and display output of information to a customer using a touch panel 211 as shown in FIG.

  The card reader printer processing unit 22 reads out data from a cash card inserted by a customer, prints a statement or the like on which transaction contents are printed, and outputs the printed data.

  The passbook processing unit 24 has a function of accepting a passbook inserted by a customer and performing processing related to the passbook, such as printing the contents according to the transaction contents with the customer in the automatic transaction apparatus 1. In addition, since the thing similar to the existing ATM can be applied as the bankbook processing part 24, detailed description is abbreviate | omitted.

  The banknote deposit / withdrawal unit 23 accepts the insertion of banknotes from a customer and functions as a banknote deposit / withdrawal port to be taken into the automatic transaction apparatus 1 and the banknote withdrawal / collection slot to collect banknotes withdrawn from the automatic transaction apparatus 1 to the customer It assumes the function as. In addition, the hardware configuration itself of the banknote depositing / withdrawing part 23 can apply the thing similar to the existing ATM.

  The banknote deposit / withdrawal unit 23 includes a banknote deposit / withdrawal box 231, a shutter 232, a foreign object detection sensor 233, a cash detection sensor 234, and a shutter close sensor 235, as shown in FIG.

  The banknote deposit / withdrawal box 231 is a box for storing banknotes received from customers or banknotes discharged (withdrawal or returned) from the automatic transaction apparatus 1. The banknote deposit / withdrawal box 231 has an opening 231a for allowing a customer to insert or take out cash, and a shutter 232 (opening / closing body) is disposed in the opening 231a. The shutter 232 is opened and closed by a driving unit (not shown) (for example, a motor) that operates according to the control of the control unit 10. Although a specific configuration for opening and closing the shutter 232 is not limited, here, as an example, as illustrated in FIG. 2, a single plate-shaped shutter 232 has a direction indicated by an arrow A (hereinafter, “closed”). (Hereinafter referred to as “closing operation” or “closed”), the opening 231a of the banknote depositing / dispensing box 231 is closed by the shutter 232, and it becomes impossible for the customer to insert or take out cash. . When the shutter 232 operates in the direction opposite to the arrow A (hereinafter referred to as “open direction”) (hereinafter referred to as “open operation” or “open”), the opening 231a of the banknote deposit / withdrawal box 231 is It is released and cash can be input or removed by the customer or the like.

  The cash detection sensor 234 detects whether or not there is cash in the banknote deposit / withdrawal box 231 and whether or not banknotes inserted into the banknote deposit / withdrawal box 231 are normally inserted (for example, whether they are inserted in alignment). Sensor. Although the specific structure of the cash detection sensor 234 is not limited, For example, various well-known detection means, such as an optical type and an ultrasonic type, can be used.

  The foreign matter detection sensor 233 is a sensor for monitoring whether or not foreign matter such as a customer's hand is in the banknote deposit / withdrawal box 231. Here, as an example, the foreign object detection sensor 233 will be described as being arranged so as to detect an object near the opening 231a in the banknote deposit / withdrawal box 231 as shown in FIG. The specific configuration of the foreign matter detection sensor 233 is not limited, but various known detection means such as an optical type and an ultrasonic type can be used, for example.

  The banknote deposit / withdrawal unit 23 detects whether or not the shutter 232 is normally closed during the closing operation of the shutter 232 (means for detecting whether or not the opening 231a is completely closed by the shutter 232 (hereinafter referred to as “shutter close sensor”). The specific means for detecting whether or not the shutter 232 is normally closed by the banknote deposit / withdrawal unit 23 is not limited, and for example, the contact state of the end of the shutter 232 Various known detection means such as a sensor for electrically confirming the above can be used.

(A-2) Operation of the First Embodiment Next, the operation of the automatic transaction apparatus 1 of the first embodiment having the above configuration will be described. Here, it demonstrates centering around the control processing with respect to the banknote depositing / withdrawing part 23 by the control part 10. FIG.

  In the control unit 10, processing (hereinafter referred to as “shutter monitoring processing”) for monitoring whether or not an abnormality has occurred in the shutter 232 at all times during startup, regardless of transaction processing state such as deposit / withdrawal. (For example, by multi-thread processing).

  FIG. 3 shows shutter monitoring processing by the control unit 10.

  As illustrated in FIG. 3, when the control unit 10 is activated and starts the shutter monitoring process, the control unit 10 waits until an abnormality occurs in the shutter 232 (S201). Specifically, in the shutter monitoring process, the control unit 10 monitors a detection signal from each sensor mounted on the banknote deposit / withdrawal unit 23, and a predetermined signal is transmitted from the banknote deposit / withdrawal unit 23 to a predetermined sensor. When supplied, it is determined that an abnormality has occurred in the shutter 232. Here, as an example, when the control unit 10 closes the shutter 232 and the signal indicating that the shutter 232 is not normally closed is supplied from the shutter close sensor 235, an abnormality has occurred in the shutter 232. It shall be judged.

  When the controller 10 detects that an abnormality has occurred in the shutter 232, the controller 10 executes a predetermined event process (hereinafter referred to as “shutter abnormality event process”) (S202), and then returns to the above-described S201 to return to the shutter. Continue the monitoring process. Details of the shutter abnormality event processing in step S202 will be described later.

  Next, in the automatic transaction apparatus 1, the control process with respect to the banknote depositing / withdrawing part 23 by the control part 10 in case the transaction process of the receipt which receives the receipt from a customer is performed is demonstrated using the flowchart of FIG.

  For example, it is assumed that the control unit 10 receives an operation from the customer to the user operation display unit 21 (touch panel 211), and starts a deposit process with the customer according to the operation (S100). In addition, the shutter 232 demonstrates as what is a closed state as an initial state of the banknote depositing / withdrawing part 23. FIG.

  When the depositing process is started, the control unit 10 controls the bill depositing / dispensing unit 23 to open the shutter 232 (S101), and waits for the bill to be inserted into the bill depositing / dispensing box 231 from the customer (S102). Here, the control part 10 shall perform the process which displays a screen as shown in FIG. 5 on the screen of the touch panel 211 of the user operation display part 21 in order to guide | insert insertion of a banknote to a customer.

  And in the control part 10, it is confirmed whether the cash detection sensor 234 detected that the insertion of the banknote was normally performed within arbitrary timeout time (S103).

  In step S103 described above, when it is confirmed that the banknote has been normally inserted within the timeout period, the control unit 10 operates from the process of step S104 described later. In addition, when a bill is inserted within the timeout time, but is detected that the bill is not inserted normally, the control unit 10 operates from the process of step S102 described above, and is again normal. Wait until a bill is inserted into the position. Furthermore, in the above-described step S103, when no banknote is inserted within the time-out period, or when the customer cancels the deposit process within the time-out period (for example, pressing a predetermined button on the touch panel 211) In the case where there is, the control unit 10 operates from the process of step S110 described later.

  If it is confirmed in the above-described step S103 that the banknote has been normally inserted within the time-out period, the control unit 10 controls the banknote deposit / withdrawal unit 23 to close the shutter 232 (S104). ).

  Then, the control unit 10 checks whether or not a foreign object (for example, a customer's hand) is detected by the foreign object detection sensor 233 while the shutter 232 is closed (S105). Then, the shutter 232 is opened, the operation starts from the above-described step S102, and the process waits until the bill is inserted into the normal position again.

  If no foreign object is detected by the foreign object detection sensor 233 in step S105 described above, the control unit 10 confirms whether or not the shutter 232 is normally closed with respect to the banknote deposit / withdrawal unit 23 (shutter close sensor 235). (S106).

  If it is confirmed in step S106 described above that the shutter 232 has been normally closed, the control unit 10 causes the count processing unit (not shown) to execute a process of counting the cash in the banknote deposit / withdrawal box 231 and thereafter Is executed (for example, the customer confirms the counted amount) (S107). In addition, in the automatic transaction apparatus 1, since the deposit process after the shutter 232 is normally closed is the same as that of the existing ATM, detailed description is omitted.

  On the other hand, if it is confirmed in step S106 described above that the shutter 232 has not been closed normally, the control unit 10 determines that an abnormality has occurred in the shutter 232 (S108) and cancels the deposit transaction process. (S109). If the control unit 10 determines in step S108 that an abnormality has occurred in the shutter 232, the shutter abnormality event process described above (the process in step S202 described above) is performed in the shutter monitoring process executed in parallel in the control unit 10. Will be executed. The details of the shutter abnormality event process will be described later.

  On the other hand, in the above-described step S103, when there is no bill insertion within the time-out time, or when there is an operation for canceling the money-receiving process by the customer within the time-out time, the control unit 10 The shutter 232 is forcibly closed in a mode in which no foreign matter detection sensor 233 performs monitoring (hereinafter referred to as “non-monitoring mode”). (S110).

  In other words, in step S110, even if the foreign matter detection sensor 233 of the banknote deposit / withdrawal unit 23 detects an abnormality, in the non-monitoring mode, a process of ignoring it and closing the shutter 232 is performed. In the non-monitoring mode, the control unit 10 may stop the function of the foreign matter detection sensor 233 of the banknote depositing / withdrawing unit 23, or may be supplied while the function of the foreign matter detection sensor 233 remains active. The signal may be ignored.

  And the control part 10 confirms whether the shutter 232 closed normally with respect to the banknote depositing / withdrawing part 23 (S111).

  When it can be confirmed in Step S111 described above that the shutter 232 is normally closed, the control unit 10 further confirms whether or not bills remain in the bill deposit / withdrawal unit 23 (detection by the cash detection sensor 234). (Situation is confirmed) (S112), and when the banknote remains, the processing from the above-described step S107 is started, and the deposit transaction process is continued. On the other hand, when it is confirmed in step S112 described above that no banknote remains in the banknote deposit / withdrawal unit 23, the control unit 10 performs the deposit process on the ground that the banknote has not been inserted within the timeout time. The process of ending is performed (S113).

  On the other hand, if it is detected in step S111 described above that the shutter 232 has not been closed normally, the control unit 10 determines that an abnormality has occurred in the shutter 232 (S114) and cancels the deposit transaction process. (S115). Details of the shutter abnormality event processing will be described later.

  Next, details of the shutter abnormality event process executed in step S202 described above will be described with reference to FIG.

  When the shutter 10 starts the shutter abnormal event process, the control unit 10 waits for a certain time (S301), and then a staff member (for example, if the automatic transaction apparatus 1 is installed in a store such as a bank, the bank staff member). Or a maintenance worker) has performed a predetermined operation on the automatic transaction apparatus 1 (for example, operation of a predetermined procedure such as pressing a reset button (not shown) or removing foreign matter from the banknote deposit / withdrawal unit 23). It is confirmed whether or not (S302).

  Note that when the shutter abnormal event process is started, the control unit 10 outputs a warning sound from a speaker (not shown) or turns on a lamp (not shown) to inform a staff member around the automatic transaction apparatus 1 to the shutter. You may make it notify that the abnormality generate | occur | produced. Further, when starting the shutter abnormality event process, the control unit 10 notifies the touch panel 211 of the user operation display unit 21 that a shutter abnormality has occurred (for example, “shutter abnormality has occurred” or the like). Message) may be displayed.

  When it is confirmed in step S302 described above that a predetermined operation by an attendant or the like has been performed, the control unit 10 ends the shutter abnormal event process.

  On the other hand, when it is confirmed in step S302 described above that a predetermined operation by an attendant or the like has not been performed, the control unit 10 causes the banknote deposit / withdrawal unit 23 to close the shutter 232 in the non-monitoring mode. Control is performed (S303).

  And the control part 10 confirms whether the shutter 232 closed normally with respect to the banknote depositing / withdrawing part 23 (shutter close sensor 235) (S304).

  If it is confirmed in step S304 described above that the shutter 232 is normally closed, the control unit 10 ends the shutter abnormality event process.

  On the other hand, when it is confirmed in step S304 described above that the shutter 232 is not normally closed, the control unit 10 returns to the process in step S301 described above and repeats the same process.

(A-3) Effects of First Embodiment According to the first embodiment, the following effects can be achieved.

  In the automatic transaction apparatus 1, when the shutter 232 of the banknote depositing / withdrawing unit 23 is closed, when the shutter abnormality occurs, the shutter 232 is closed without being opened. Thereby, in the automatic transaction apparatus 1, the banknote stored in the banknote depositing / withdrawing box 231 becomes a state which cannot touch from the outside, and others are taken out, a foreign material is mixed in, a mischief, etc. is tampered with. Can be prevented.

(B) The following second embodiment, the second embodiment of the automatic transaction equipment according to the present invention will be described in detail with reference to the drawings.
It is possible to prevent illegal acts such as taking.

(B-1) Configuration of the Second Embodiment FIG. 7 is a block diagram showing a functional configuration of the automatic transaction apparatus 1A of the second embodiment. The same or corresponding parts as those in FIG. , The same or corresponding symbols are attached.

  FIG. 8 is a schematic sectional side view of the automatic transaction apparatus 1A according to the second embodiment, and the same or corresponding parts as those in FIG. In addition, in FIG. 8, only the touch panel screen 211 and the proximity sensor 25 which comprise the banknote depositing / withdrawing part 23 mentioned later, the user operation display part 21, and the proximity sensor 25 are shown among the components which comprise the automatic transaction apparatus 1A, and others. The components are not shown.

  Hereinafter, the difference between the second embodiment and the first embodiment will be described.

  In the automatic transaction apparatus 1A of the second embodiment, the control unit 10 (transaction processing unit 12) is replaced with the control unit 10A (transaction processing unit 12A), and the proximity sensor 25 is further added. Other configurations are the same as those of the first embodiment. In the control unit 10A (transaction processing unit 12A), processing different from that of the first embodiment will be described in detail in an operation description to be described later.

  The proximity sensor 25 is a sensor for detecting the presence or absence of a customer in the vicinity of the automatic transaction apparatus 1A. The proximity sensor 25 may be configured, for example, by arranging a sensor for optically detecting the approach of the customer on the front surface (the surface facing the customer) of the automatic transaction apparatus 1A as shown in FIG. . The specific configuration of the proximity sensor 25 is not limited, and various known detection means can be used.

(B-2) Operation | movement of 2nd Embodiment Next, operation | movement of 1 A of automatic transaction apparatuses of 2nd Embodiment which has the above structures is demonstrated.

  FIG. 9 is a flowchart illustrating a control process for the banknote deposit / withdrawal unit 23 performed by the control unit 10A when the shutter abnormal event process occurs in the automatic transaction apparatus 1A.

  In the automatic transaction apparatus 1A, processes other than the shutter abnormal event process are the same as those in the first embodiment, and thus detailed description thereof is omitted.

  When the shutter abnormality event process is started, the control unit 10A confirms whether or not the customer has left the front of the automatic transaction apparatus 1A based on the detection status of the proximity sensor 25 (S401).

  Then, when it is confirmed in step S401 described above that the customer has left the front of the automatic transaction apparatus 1A, the control unit 10A controls the banknote deposit / withdrawal unit 23 to close the shutter 232 in the non-monitoring mode. (S403).

  Then, the control unit 10A confirms whether or not the shutter 232 is normally closed with respect to the banknote deposit / withdrawal unit 23 (S404).

  If it is confirmed in step S404 described above that the shutter 232 has been normally closed, the control unit 10A ends the shutter abnormality event process.

  On the other hand, if it is confirmed in step S404 described above that the shutter 232 is not normally closed, the control unit 10A returns to the process in step S401 and operates.

  On the other hand, in the above-described step S401, when it cannot be confirmed that the customer has left the automatic transaction apparatus 1 (when the customer still exists in front of the automatic transaction apparatus 1A and can be detected by the proximity sensor 25), the control unit 10A Whether or not a predetermined operation (for example, operation of a predetermined procedure such as pressing a reset button (not shown) or removing foreign matter from the banknote deposit / withdrawal unit 23) has been performed on the automatic transaction apparatus 1A by an attendant or the like. Confirm (S402).

  When it is confirmed in step S402 described above that a predetermined operation by an attendant or the like has been performed, the control unit 10A ends the shutter abnormality event process.

  On the other hand, if it is confirmed in step S402 described above that a predetermined operation by an attendant or the like has not been performed, the control unit 10A returns to the process in step S401 and operates.

(B-3) Effects of Second Embodiment According to the second embodiment, the following effects can be obtained in addition to the effects of the first embodiment.

  In the automatic transaction apparatus 1A, after detecting the occurrence of an abnormality in the shutter 232, the shutter 232 is not closed while the customer does not leave the front of the automatic transaction apparatus 1A, so the customer himself collects the banknotes in the banknote deposit and withdrawal unit 23. be able to.

  In addition, in the automatic transaction apparatus 1A, when a customer leaves the automatic transaction apparatus 1A without collecting banknotes, it is possible to prevent fraud such as another person pulling out banknotes by closing the shutter 232. Can do.

(C) Third Embodiment Hereinafter, a third embodiment of an automated transaction equipment according to the present invention will be described in detail with reference to the drawings.

(C-1) Configuration of Third Embodiment The functional configuration and hardware configuration of the automatic transaction apparatus 1B of the third embodiment can also be shown in FIG. 1 and FIG.

  Hereinafter, the difference between the third embodiment and the first embodiment will be described.

  In the automatic transaction apparatus 1B of the third embodiment, the control unit 10 (transaction processing unit 12) is simply replaced with the control unit 10B (transaction processing unit 12B), and other configurations are the same as those of the first embodiment. It is. Processing different from that of the first embodiment in the control unit 10B (transaction processing unit 12B) will be described in detail in an operation description to be described later.

(C-2) Operation of the Third Embodiment Next, the operation of the automatic transaction apparatus 1B of the third embodiment having the above configuration will be described.

  Here, in the automatic transaction apparatus 1B, the control process with respect to the banknote depositing / withdrawing part 23 by the control part 10B in the case of the depositing process which accepts the deposit from a customer is demonstrated using the flowchart of FIG.

  Note that, unlike the first and second embodiments, the shutter monitoring process is not executed in parallel in the control unit 10B of the third embodiment. That is, in the third embodiment, a process corresponding to the shutter abnormality event process of the first and second embodiments is executed in the flowchart shown in FIG.

  First, for example, the control unit 10B receives an operation from the customer to the user operation display unit 21 (touch panel 211), and starts processing of a deposit transaction with the customer in accordance with the operation ( S500). In addition, the shutter 232 demonstrates as what is a closed state as an initial state of the banknote depositing / withdrawing part 23. FIG.

  When the depositing process is started, the control unit 10B controls the bill depositing / dispensing unit 23 to open the shutter 232 (S501), and waits for a bill to be inserted into the bill depositing / dispensing box 231 from the customer (S502). Here, control part 10B shall perform the process which displays a screen as shown in the above-mentioned FIG. 5 on the screen of the touch panel 211 of the user operation display part 21 in order to guide | insert insertion of a banknote to a customer. .

  Then, in the control unit 10B, it is confirmed whether or not the cash detection sensor 234 has detected that the banknote has been normally inserted within an arbitrary timeout time (S503).

  In step S503 described above, when it is confirmed that the banknote has been normally inserted within the timeout period, the control unit 10B operates from the process in step S504 described later. If the bill is inserted within the time-out period, but it is detected that the bill is not inserted normally, the control unit 10B operates from the process of step S502 described above, and is again normal. Wait until a bill is inserted into the position. Furthermore, in the above-described step S503, when a bill is not inserted within the time-out time, or when a customer cancels the deposit process within the time-out time (for example, pressing a predetermined button on the touch panel 211) In the case where there is, the control unit 10B operates from the process of step S512 described later.

  In step S503 described above, when it is confirmed that the banknote has been normally inserted within the time-out period, the control unit 10B controls the banknote deposit / withdrawal unit 23 to close the shutter 232 (S504). ).

  Then, the control unit 10B confirms whether or not a foreign object (for example, a customer's hand) is detected by the foreign object detection sensor 233 during the closing operation of the shutter 232 (S505), and when the foreign object is detected. Operates from the process of step S502 described above by opening the shutter 232, and waits until a bill is inserted again at a normal position.

  On the other hand, if no foreign object is detected by the foreign object detection sensor 233 in step S505 described above, the control unit 10B confirms whether or not the shutter 232 is normally closed with respect to the banknote depositing / dispensing unit 23 (S506).

  In step S506 described above, when it is confirmed that the shutter 232 is normally closed, the control unit 10B causes the counting processing unit (not shown) to execute a process of counting the cash in the banknote deposit / withdrawal box 231 and thereafter Is executed (for example, the customer confirms the counted amount) (S507).

  When the control unit 10B detects that the shutter 232 is not normally closed in step S506, the control unit 10B performs a predetermined operation (for example, pressing a reset button (not shown) It is confirmed whether or not a predetermined procedure such as removal of foreign matter from the banknote deposit / withdrawal unit 23 has been performed (S508).

  When it is confirmed in step S508 described above that a predetermined operation by an attendant or the like has been performed, the control unit 10B performs a process of canceling the handling of the deposit process (S511).

  On the other hand, if it cannot be confirmed in step S508 that a predetermined operation by an attendant or the like has been performed, the control unit 10B closes the shutter 232 in the non-monitoring mode (S509).

  Then, the control unit 10B confirms whether or not the shutter 232 is normally closed with respect to the banknote deposit / withdrawal unit 23 (shutter close sensor 235) (S510).

  If it is confirmed in step S510 described above that the shutter 232 has been normally closed, the control unit 10B operates from the process in step S507 described above, and returns to the deposit transaction process.

  On the other hand, if it is confirmed in step S510 described above that the shutter 232 is not normally closed, the control unit 10B returns to the process in step S508 described above and operates.

  In the third embodiment, the processes in steps S508 to S511 described above correspond to the “shutter abnormal event process” in the first embodiment. In the first and second embodiments, when the shutter abnormality event process is started (when the shutter abnormality occurs), the deposit transaction process is stopped. However, in the third embodiment, the process is normally performed. The difference is that when the shutter 232 is closed, the processing returns to the deposit transaction processing.

  On the other hand, in the above-described step S503, if no bill is inserted within the timeout period, or if the customer cancels the deposit process within the timeout period, the control unit 10B is in the non-monitoring mode. The shutter 232 is closed (S512).

  And the control part 10B confirms whether the shutter 232 closed normally with respect to the banknote depositing / withdrawing part 23 (shutter close sensor 235) (S513).

  In step S513 described above, when it can be confirmed that the shutter 232 is normally closed, the control unit 10B further confirms whether or not bills remain in the bill deposit / withdrawal unit 23 (detection by the cash detection sensor 234). Confirm the situation) (S514), and if banknotes remain, the processing from the above-described step S507 is started and the processing of the deposit transaction is continued. On the other hand, when it is confirmed in the above-described step S514 that no banknote remains in the banknote deposit / withdrawal unit 23, the control unit 10B performs the deposit process because the banknote has not been inserted within the timeout time. The process of ending is performed (S515).

  On the other hand, when it is confirmed in step S513 described above that the shutter 232 has not been normally closed, the control unit 10B performs the same processing as the shutter abnormal event processing described above (the processing in steps S508 to S510 described above). (S516 to S519). That is, in step S516 to S519, when it is confirmed that a predetermined operation by an attendant or the like has been performed in steps S516 to S519, the control unit 10B performs processing to stop handling the deposit process (step If it is confirmed that the shutter 232 is normally closed, the process starts from step S514 described above to return to the deposit transaction process.

(C-3) Effects of Third Embodiment According to the third embodiment, the following effects can be achieved in addition to the effects of the first embodiment.

  In the automatic transaction apparatus 1B of the third embodiment, when the shutter abnormality event process is started (when the shutter abnormality occurs), unlike the first embodiment, when the shutter 232 is normally closed, Return to processing. Thereby, in the automatic transaction apparatus 1B of 3rd Embodiment, even if it is a case where a shutter abnormality event process is started (when shutter abnormality generate | occur | produces), it is possible to continue the process of a payment transaction, Convenience can be improved.

(D) Other Embodiments The present invention is not limited to the above-described embodiments, and may include modified embodiments as exemplified below.

(D-1) In the first and second embodiments, when an abnormality occurs when the shutter is closed (when a shutter abnormality occurs), the transaction process being executed is stopped and the shutter abnormality event process is performed. However, when the shutter is open, an abnormality has occurred in a part other than the shutter (for example, an error has occurred in the transaction process of the control unit), and the handling of the transaction process being executed has been cancelled. In addition, the shutter may be forcibly closed by a process similar to the shutter abnormal event process.

(D-2) In the shutter abnormal event processing of each embodiment described above, the control unit performs control to repeat the closing again even if the closing of the shutter fails, but when the closing of the shutter fails a predetermined number of times or more. May stop the process without completely closing the shutter, and wait for an operation by an attendant or the like.

(D-3) In each of the above embodiments, in the automatic transaction apparatus according to the present invention, the case of performing a banknote deposit transaction process has been described. However, in other transaction processes such as a banknote withdrawal transaction, there is a shutter abnormality. Even when it occurs, the automatic transaction apparatus may be caused to execute the shutter abnormal event processing in the same manner.

  Furthermore, in each said embodiment, although the banknote is mentioned as an example as a medium (receiving and / or discharge | emission medium) handled with the automatic transaction apparatus of this invention, the medium handled with the automatic transaction apparatus of this invention is a banknote. The present invention is not limited to this, and other media such as coins, cash vouchers, and tickets may be used. In each of the above embodiments, the medium handled by the automatic transaction apparatus of the present invention has been described as only a banknote. However, a plurality of media (for example, banknotes and coins) may be handled. For example, in each of the above embodiments, the automatic transaction apparatus including the banknote depositing / withdrawing unit has been described. However, a coin depositing / withdrawing unit for depositing and dispensing coins may be additionally provided. And when shutter abnormality generate | occur | produces in the coin depositing / withdrawing part, you may make it close a shutter compulsorily by shutter abnormal event process similarly to the banknote depositing / withdrawing part of said each embodiment.

(D-4) In each of the embodiments described above, the shutter is disposed as an opening / closing body at the opening of the banknote depositing / dispensing section (banknote depositing / dispensing box). The method is not limited and may be a door method, for example.

  DESCRIPTION OF SYMBOLS 1 ... Automatic transaction apparatus, 10 ... Control part, 11 ... Memory | storage part, 12 ... Transaction processing part, 13 ... Communication part, 21 ... User operation display part, 211 ... Touch panel, 22 ... Card reader printer processing part, 23 ... Banknote Deposit / withdrawal unit, 231... Banknote deposit / withdrawal box, 231a... Opening, 232 .. shutter, 233 .. foreign matter detection sensor, 234 .. cash detection sensor, 235.

Claims (5)

Medium storage means having a medium storage section for storing a medium for receiving and / or discharging, and an opening / closing body that is disposed in an opening for receiving and / or discharging the medium in the medium storage section and can be opened and closed In an automatic transaction apparatus comprising:
An opening / closing control means for controlling the opening / closing body to perform a closing operation when an abnormality occurs in the opening / closing body or when an abnormality occurs in transaction processing of the automatic transaction apparatus ;
Foreign matter detection means for detecting the presence or absence of foreign matter other than the medium in the medium storage unit,
The opening / closing control means forcibly opens or closes the opening / closing body regardless of the detection content of the foreign object detection means when an abnormality occurs in the opening / closing body or when an abnormality occurs in transaction processing of the automatic transaction apparatus. An automatic transaction apparatus characterized by causing a closing operation to be executed . A closing operation state detecting means for detecting whether or not the opening and closing body is normally closed during the closing operation of the opening and closing body;
When the opening / closing control means detects that the opening / closing body is not normally closed by the closing operation state detecting means, the opening / closing control means determines that an abnormality has occurred in the opening / closing body and restarts the opening / closing body. The automatic transaction apparatus according to claim 1, wherein the automatic transaction apparatus is controlled to be executed. When the opening / closing control means detects that the opening / closing body is not normally closed by the closing operation state detecting means, the opening / closing control means includes the detection contents of the foreign object detecting means when a predetermined operation is not performed for a predetermined time. Regardless, the automatic transaction apparatus according to claim 2, wherein the opening / closing body is forced to execute a closing operation.   It further comprises a proximity sensor that detects the presence or absence of a customer in the vicinity of the automatic transaction apparatus,
  After the opening / closing control means detects that the opening / closing body is not normally closed by the closing operation state detection means, and the customer is no longer detected by the proximity sensor, regardless of the detection contents of the foreign matter detection means, The automatic transaction apparatus according to claim 1, wherein the closing body is forcibly executed by the opening / closing body. Medium detection means for detecting the presence or absence of a medium in the medium storage unit;
  When the opening / closing control means forcibly causes the opening / closing body to perform a closing operation regardless of the detection contents of the foreign object detection means, and then the medium detection means determines that there is a medium in the medium storage unit Medium processing means for taking in and counting the medium in the medium storage unit;
  The automatic transaction apparatus according to claim 1, further comprising:

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