JP5708418B2 - Telephone terminal and incoming call answering mode setting method of telephone terminal - Google Patents

Description

  The present invention relates to a telephone terminal, and more particularly, to an incoming call response mode setting technique for a telephone terminal.

  Patent Document 1 discloses a technique for notifying a mobile phone of an incoming call to a fixed telephone by e-mail so that a user can easily create a primary response message for a caller.

  In this technology, when the presence information of the user of the fixed telephone designated as the destination of the incoming call indicates the absence, the main device creates the address information of the caller and the primary response message for the user's mobile phone. An incoming notification e-mail describing the URL of the server providing the support service is transmitted. A user who has received an e-mail for notification of an incoming call on a mobile phone accesses a URL described in the e-mail, creates a primary response message using a pre-registered primary response message, The primary response message can be mailed to the sender's address described in this e-mail.

JP 2007-19587 A

  However, the technique described in Patent Document 1 only supports presence information of absence or presence. The user may not be able to answer the phone call depending on the content of the work even if he / she is present. In addition, you can answer the phone, but you may not be able to take your hands off the task. The technique described in Patent Document 1 does not consider such a situation at all.

  The present invention has been made in view of the above circumstances, and an object thereof is to provide a technique capable of setting a more appropriate incoming call response mode in a telephone terminal in accordance with a user's work state.

  In order to solve the above-described problems, in the present invention, a telephone terminal includes a self-phone terminal and a predetermined information terminal (for example, an information terminal previously associated with a user of the self-phone terminal, Monitor the operating status of at least one of the information terminals. Then, an incoming response mode corresponding to the latest operation status of the terminal being monitored is selected from a plurality of incoming response modes that can be handled by the own phone device, and this incoming response mode is automatically set to the own phone device. . Here, the incoming call response mode includes an answering machine mode, an automatic response hands-free call mode, a primary response / hold mode, a response mail transmission mode, and the like.

For example, the present invention is a telephone terminal that supports a plurality of incoming response modes,
For each predetermined operation situation, an incoming call response mode storage means in which any one of the incoming call response modes is associated and stored;
Login destination information obtaining means for obtaining address information of an information terminal to which a user of the own telephone terminal is logged in from a predetermined presence server ;
Operation status monitoring means for monitoring the operation status of the information terminal specified by the address information obtained by the login destination information obtaining means ;
An incoming call response mode search unit that searches the incoming call response mode storage unit for the incoming call response mode corresponding to the latest operating status monitored by the operating status monitoring unit;
An incoming call response mode setting means for setting the incoming call response mode searched by the incoming call response mode search means in the own telephone terminal;

  According to the present invention, the incoming call response mode is automatically set according to the operation status of the own telephone terminal or a predetermined information terminal. However, it is possible to set a more appropriate incoming call response mode according to the user's work state, for example, when the user cannot take his hands off the work.

FIG. 1 is a schematic configuration diagram of a communication system according to an embodiment of the present invention. FIG. 2 is a sequence diagram for explaining an operation example of the communication system according to the embodiment of the present invention. FIG. 3 is a schematic functional configuration diagram of the telephone terminal 1. 4A is a diagram schematically illustrating an example of registered contents in the incoming call response mode storage unit 110, and FIG. 4B is a schematic diagram illustrating an example of registered contents in the incoming call response mode setting data storage unit 112. FIG. FIG. 5A is a flowchart for explaining the operation of the operation status monitoring software remote control for the information terminal 2 by the telephone terminal 1, and FIG. 5B is an incoming response mode determination process of the telephone terminal 1. It is a flowchart for demonstrating operation | movement. 6A is a flowchart for explaining the operation of the incoming call processing of the telephone terminal 1, and FIG. 6B is a flowchart for explaining the operation of the response mail transmission processing of the telephone terminal 1. is there. FIG. 7 is a schematic functional configuration diagram of the presence server 3. FIG. 8A is a diagram schematically illustrating an example of registered contents in the presence storage unit 303, and FIG. 8B is a diagram schematically illustrating an example of registered contents in the presence notification data storage unit 306. It is. FIG. 9 is a flowchart for explaining the operation of the presence server 3.

  An embodiment of the present invention will be described below.

  FIG. 1 is a schematic configuration diagram of a communication system according to the present embodiment.

  As illustrated, the communication system according to the present embodiment includes one or more telephone terminals 1, a plurality of information terminals 2-1 to 2-n (hereinafter also referred to as information terminals 2), a presence server 3, and a gateway. 4 are interconnected via a LAN 5.

  The gateway 4 connects the LAN 5 to the WAN 6.

  The presence server 3 manages the presence information of the user (information of the login information terminal 2). Although the presence server 3 is connected to the LAN 5 here, it may be connected to the WAN 6.

  The information terminal 2 is an information processing apparatus having a network connection function, such as a PC, a PDA, or a tablet terminal, and notifies the presence server 3 of presence information (information of a logged-in user) of the own information terminal 2.

  The telephone terminal 1 corresponds to a plurality of incoming response modes, and according to the latest operation status of the own telephone terminal 1 and the information terminal (hereinafter referred to as a login terminal) 2 to which the user of the own telephone terminal 1 is logged in, The incoming call response mode of the own telephone terminal 1 is automatically set.

  FIG. 2 is a sequence diagram for explaining an operation example of the communication system shown in FIG. Here, in order to simplify the description, a case where the two information terminals 2-1 and 2-2 are activated is illustrated.

  First, when the user logs in to the telephone terminal 1 due to a change from the absence setting to the presence setting or the like (S100), the telephone terminal 1 transmits a presence notification request with designation of the user ID of the user to the presence server 3. (S101). Note that the telephone terminal 1 may transmit a presence notification request to the presence server 3 at a timing when an instruction to enable the incoming call response mode is received from the user after the user logs in.

  In response to this, the presence server 3 confirms the login state of the user specified by the user ID specified in the presence notification request to the information terminal 2. Here, it is assumed that the user has not logged into any of the information terminals 2-1 and 2-2. Therefore, the presence server 3 transmits a presence notification indicating that the login terminal 2 does not exist to the telephone terminal 1 (S102). In response to this, the telephone terminal 1 is optimally selected from a plurality of incoming response modes that can be handled by the telephone terminal 1 in accordance with the operation status of the telephone terminal 1 and the login terminal 2-1, that is, the user's work state. The incoming call response mode is determined, and this incoming call response mode is set in the own telephone terminal 1 (S103). Thereafter, each time the presence server 3 changes the presence information of the user (logged in to the information terminal 2) in response to a presence registration request from the information terminal 2, the presence server 3 transmits a presence notification to the telephone terminal 1.

  Next, when the user of the telephone terminal 1 logs in to the information terminal 2-1 (login terminal 2-1) (S104), the login terminal 2-1 is accompanied by designation of the user ID of this user in the presence server 3. A presence registration request indicating that the user has logged in is transmitted (S105).

  In response, the presence server 3 registers presence information indicating that the user of the telephone terminal 1 is logged in to the login terminal 2-1 (S106). Also, a presence notification indicating that the user is logged in to the login terminal 2-1 is transmitted to the telephone terminal 1 (S107). The presence notification includes address information of the login terminal 2-1.

  When the telephone terminal 1 receives from the presence server 3 a presence notification indicating that the user has logged into the login terminal 2-1, the telephone terminal 1 acquires the address information of the login terminal 2-1 from the presence notification, and the operation status is addressed to this address information. The monitoring software is transmitted (S108). Then, the operating state monitoring software is installed and executed on the login terminal 2-1 (S109).

  Here, the operation status monitoring software monitors the operation status (application program execution status and file operation status) of the information terminal 2 and notifies the telephone terminal 1 of the operation status. The operating status monitoring software is a program that uses, for example, the framework of OSGi (Open Services Gateway Initiative), and can be installed, executed, terminated, and uninstalled remotely from the telephone terminal 1 to the information terminal 2.

  In the login terminal 2-1, when the application program associated with the designated file is executed by the user's operation (S 110) and the file is opened (S 111), the operation status monitoring software detects this, The telephone terminal 1 is notified of the operating status of the login terminal 2-1 (S112).

  In response to this, the telephone terminal 1 is optimally selected from a plurality of incoming response modes that can be handled by the telephone terminal 1 in accordance with the operation status of the telephone terminal 1 and the login terminal 2-1, that is, the user's work state. The incoming call response mode is determined, and this incoming call response mode is set in the own telephone terminal 1 (S113).

  Thereafter, in the login terminal 2-1, when the user closes the file (S114) and the application program ends (S115), the operation status monitoring software detects this and notifies the telephone terminal 1 of the operation status. (S116).

  In response to this, the telephone terminal 1 is optimally selected from a plurality of incoming response modes that can be handled by the telephone terminal 1 in accordance with the operation status of the telephone terminal 1 and the login terminal 2-1, that is, the user's work state. A new incoming call answering mode is newly determined. Then, the incoming call response mode of the own telephone terminal 1 is changed to the newly determined incoming call response mode (S117).

  Next, when the user of the telephone terminal 1 logs out from the login terminal 2-1 (S118), the information terminal (hereinafter referred to as the logout terminal) 2-1 that has been the login terminal until then logs a presence registration request indicating that the user has logged out. Is transmitted to the presence server 3 (S119).

  In response, the presence server 3 registers presence information indicating that the user has logged out from the logout terminal 2-1 (S120). Also, a presence notification indicating that the user has logged out from the logout terminal 2-1 is transmitted to the telephone terminal 1 (S121). The presence notification includes address information of the logout terminal 2-1.

  When the telephone terminal 1 receives a presence notification indicating that the user has logged out from the logout terminal 2-1, the telephone terminal 1 transmits an operation status monitoring software deletion instruction to the logout terminal 2-1 (S122). Then, the operation status monitoring software is terminated at the logout terminal 2-1, and the operation status monitoring software is uninstalled from the logout terminal 2-1 (S123).

  Next, when the user of the telephone terminal 1 logs in to the information terminal 2-2 (login terminal 2-2) (S124), the login terminal 2-2 logs in with this user ID designation. A presence registration request to that effect is transmitted to the presence server 3 (S125).

  In response, the presence server 3 registers presence information indicating that the user of the telephone terminal 1 is logged in to the login terminal 2-2 (S126). In addition, a presence notification indicating that the user is logged in to the login terminal 2-2 is transmitted to the telephone terminal 1 (S127). The presence notification includes address information of the login terminal 2-2.

  When the telephone terminal 1 receives a presence notification indicating that the user has logged into the login terminal 2-2 from the presence server 3, the telephone terminal 1 transmits the operation status monitoring software to the login terminal 2-2 (S128). Then, the operating state monitoring software is installed and executed in the login terminal 2-2 (S129). The operating status monitoring software monitors the operating status of the login terminal 2-2 and notifies the telephone terminal 1 of the operating status of the login terminal 2-2. Then, as in the case of the information terminal 2-1, the telephone terminal 1 newly determines an optimum incoming call response mode according to the operation status of the own telephone terminal 1 and the login terminal 2-2, that is, the user's work state, If necessary, the incoming call response mode of the own telephone terminal 1 is changed to the newly determined incoming call response mode.

  Next, details of the telephone terminal 1 and the presence server 3 constituting the communication system according to the present embodiment will be described. In addition, about the information terminal 2 and the gateway 4, since the existing thing can be used, the detailed description is abbreviate | omitted.

  First, details of the telephone terminal 1 will be described.

  FIG. 3 is a schematic functional configuration diagram of the telephone terminal 1.

  As illustrated, the telephone terminal 1 includes a network interface unit 101, a man-machine interface unit 102, a telephone function unit 103, an application execution unit 104, an application storage unit 105, a data file storage unit 106, and presence acquisition. Unit 107, operation status monitoring software remote control unit 108, operation status monitoring unit 109, incoming call response mode storage unit 110, incoming call response mode search unit 111, incoming call response mode setting data storage unit 112, incoming call response mode A control unit 113, an address book storage unit 114, and a response mail generation / transmission unit 115 are provided.

  The network interface unit 101 is an interface for communicating with the information terminal 2, the presence server 3, and the WAN 6 via the LAN 5.

  The man-machine interface unit 102 is an interface for receiving various operations from the user and displaying information to the user in addition to receiving audio from the user and outputting audio to the user. The man-machine interface unit 102 includes various operation buttons, an input device such as a touch panel, and a display device such as an LCD and LED, in addition to a handset for a user to make a call with a partner terminal.

  The telephone function unit 103 realizes functions as a general telephone such as outgoing / incoming control and call control. This function includes, for example, a presence setting function such as absence setting and presence setting, and an incoming call response function. Here, it is assumed that the incoming call response function supports a plurality of incoming call response modes.

  The application execution unit 104 is a word processor software, spreadsheet software, CAD software, drawing software, Web browser software, mailer software, etc. stored in the application storage unit 105 in accordance with a user instruction received via the man-machine interface unit 102. Run the application program. Then, the data file as the execution result is stored in the data file storage unit 106 as necessary.

  The presence acquisition unit 107 receives an incoming call from the user when the user logs in to the telephone terminal 1 because the presence setting of the telephone function unit 103 is changed from the absence setting to the presence setting or the like. When an instruction to validate the response mode is received, a presence notification request with designation of the user ID of the user is transmitted to the presence server 3 via the network interface unit 101. Then, presence notification regarding the login state of the user in the information terminal 2 is acquired from the presence server 3 every time the login state changes.

  In addition, the presence acquisition unit 107 is configured such that when the user logs out from the telephone terminal 1 due to the presence setting of the telephone function unit 103 being changed from the presence setting to the absence setting, or the man-machine interface unit 102 is When an instruction to invalidate the incoming call response mode is received, a presence notification stop request accompanied with designation of the user ID of the user is transmitted to the presence server 3 via the network interface unit 101. Then, the acquisition of presence notification from the presence server 3 is stopped.

  The operation status monitoring software remote control unit 108 transmits the above-described operation status monitoring software to the login terminal 2. Then, the login terminal 2 is remotely controlled, and the operation status monitoring software is installed and executed on the login terminal 2. When the user logs out from the login terminal 2, the logout terminal 2, which has been the login terminal 2 until then, is remotely controlled to terminate the running operation status monitoring software and uninstall from the logout terminal 2.

  The operation status monitoring unit 109 monitors the operation status of the own telephone terminal 1 (application program execution status and data file operation status in the application execution unit 104). Further, the operation status of the login terminal 2 (the application program execution status and the data file operation status in the login terminal 2) is acquired from the login terminal 2 via the network interface unit 101 every time the operation status changes. . Then, every time there is a change in the operation status of the own phone terminal 1 or the operation status of the login terminal 2, the operation status monitoring unit 109 sends the operation status of the own phone terminal 1 and the login terminal 2 to the incoming call response mode search unit 111. Notice.

  Each incoming response mode that can be handled by the telephone function unit 103 is stored in the incoming response mode storage unit 110 in association with the operation status of the own telephone terminal 1 or the login terminal 2 to which the incoming call response mode should be applied. Yes.

  FIG. 4A is a diagram schematically illustrating an example of registered contents in the incoming call response mode storage unit 110.

  As shown in the figure, the incoming call response mode storage unit 110 stores a record 1100 for each incoming response mode that can be handled by the telephone function unit 103. The record 1100 includes a field 1101 in which the mode name of the incoming call response mode is registered, a field 1102 in which an operation status to which the incoming call response mode is applied, and a condition of a transmission source to which the incoming call response mode is applied (specific transmission) A field 1103 for registering only the original valid, invalid only for a specific source, and no designation of the source), and a field 1104 for registering the priority of the incoming call response mode. Here, the priority is set so that the same level value does not overlap for one operation status, and there are a plurality of records 1100 in which the operation status of the own telephone terminal 1 or the login terminal 2 is registered in the field 1102. In this case, it is used to determine which record response mode registered in the field 1101 of the record 1100 should be applied.

  Note that the user can appropriately update the registration contents of the incoming call response mode storage unit 110 via the man-machine interface unit 102.

  The incoming call response mode search unit 111 searches the record 1100 in which the operation status is registered in the field 1102 every time the operation status monitoring unit 109 is notified of the operation status of the own telephone terminal 1 and the login terminal 2. The record 1100 is notified to the incoming call response mode control unit 113. Here, when a plurality of records 1100 in which the operation statuses of the own telephone terminal 1 and the login terminal 2 are registered in the field 1102 are searched, the record 1100 registered in the field 1104 has the highest priority. Notification to the unit 113.

  The incoming call response mode setting data storage unit 112 stores an incoming call response mode set in the telephone function unit 103.

  FIG. 4B is a diagram schematically illustrating an example of registered contents in the incoming call response mode setting data storage unit 112.

  As shown in the figure, the incoming response mode setting data storage unit 112 stores an incoming response mode record 1120 set in the telephone function unit 103. A record 1120 includes a field 1121 for registering a mode name of an automatically set incoming call response mode, a field 1122 for registering an operation state to which the automatically set incoming call response mode is applied, and an automatically set incoming call response mode. A field 1123 for registering a condition of a transmission source (automatically set transmission source condition) and a field 1124 for registering a mode name of a manually set incoming call response mode.

  Here, the automatically set incoming call response mode is an operation status of the own telephone terminal 1 and the login terminal 2 from a plurality of incoming call response modes that can be handled by the telephone function unit 103 by an incoming call response mode determination process described later. The incoming call response mode is automatically selected according to the response. In the fields 1121 to 1123 of the record 1120, registered contents of the fields 1101 to 1103 of the record 1100 retrieved from the incoming response mode storage unit 110 by the incoming response mode search unit 111 are registered. The manually set incoming response mode is an incoming response mode manually selected by the user from a plurality of incoming response modes that can be handled by the telephone function unit 103. In the field 1124 of the record 1120, the mode name of the incoming call response mode designated by the user via the man-machine interface unit 102 is registered.

  When the incoming call response mode search unit 111 notifies the record 1100 of the incoming call response mode storage unit 110 from the incoming call response mode search unit 111, the incoming call response mode control unit 113 stores the registered contents in the fields 1121-1123 of the incoming call response mode setting data storage unit 112. The registered contents in the fields 1101 to 1103 of the record 1100 are updated.

  In addition, when there is an incoming call to the own telephone terminal 1, the incoming call response mode control unit 113 determines the incoming call response mode based on the record 1120 of the incoming call response mode setting data storage unit 112, and is determined by the telephone function unit 103. The incoming call is processed according to the incoming call answering mode.

  The address book storage unit 114 stores address information including the name of the other party, an e-mail address, and attribute information for each telephone number. Here, the attribute information includes, for example, sender types such as superiors, colleagues, customers, friends, and relatives, and age types such as older and younger.

  The response mail generation / transmission unit 115 generates a response mail to the caller by referring to the address book storage unit 114 according to the instruction of the telephone function unit 103, and transmits the response mail from the network interface unit 101 to the caller.

  FIG. 5A is a flowchart for explaining the operation of the operation status monitoring software remote control for the information terminal 2 by the telephone terminal 1. This flow is started when the user logs in to the telephone terminal 1 due to the presence setting of the telephone function unit 103 being changed from the absence setting to the presence setting.

  First, the presence acquisition unit 107 transmits a presence notification request accompanied with designation of the user ID of the user who is logged in to the own telephone terminal 1 to the presence server 3 via the network interface unit 101 (S201). Then, the presence acquisition unit 107 waits for a presence notification regarding the login state of the user to the information terminal 2 from the presence server 3 (S202).

  Next, if the presence acquisition unit 107 receives a presence notification from the presence server 3 (YES in S202), the presence acquisition unit 107 analyzes the content of the presence notification and determines whether the user of the own telephone terminal 1 has logged into the information terminal 2 or not. It is determined whether or not the information terminal 2 has logged out (S203).

  If the user of own telephone terminal 1 logs in to information terminal 2 (hereinafter, login terminal 2) (“login” in S203), presence acquisition unit 107 includes the operation status monitoring software remote control unit 108 in the presence notification. The address information of the logged-in terminal 2 is notified, and the start of operation status monitoring is instructed. In response to this, the operation status monitoring software remote control unit 108 remotely controls the login terminal 2 specified by the address information notified from the presence acquisition unit 107 via the network interface unit 101, and Then, the operating state monitoring software is transmitted, installed and executed (S204). Thereafter, the process returns to S202.

  On the other hand, if the user of the own telephone terminal 1 logs out from the login terminal 2 (hereinafter, logout terminal 2) (“logout” in S203), the presence acquisition unit 107 notifies the operation status monitoring software remote control unit 108 of presence notification. Is notified of the address information of the logout terminal 2 included in the information, and instructs the end of the operation status monitoring. In response to this, the operation status monitoring software remote control unit 108 remotely controls the logout terminal 2 specified by the address information notified from the presence acquisition unit 107 via the network interface unit 101. The operating status monitoring software being executed is terminated, and the operating status monitoring software is uninstalled from the logout terminal 2 (S205). Thereafter, the process returns to S202.

  FIG. 5B is a flowchart for explaining the operation of the incoming call response mode determination process of the telephone terminal 1. This flow is started when the user logs in to the telephone terminal 1 by changing the presence setting of the telephone function unit 103 from the absence setting to the presence setting, for example.

  First, the operation status monitoring unit 109 waits for occurrence of a change in the operation information of the own telephone terminal 1 or reception of information regarding the operation status of the login terminal 2. Specifically, the application execution unit 104 is monitored to determine whether or not the operation status of the own telephone terminal 1 has changed (S221). In addition, the operation status monitoring unit 109 determines whether information regarding the operation status of the login terminal 2 has been received from the operation status monitoring software being executed on the login terminal 2 via the network interface unit 101 (S222). .

  Here, when there is a change in the operation status of the own telephone terminal 1 (YES in S221), or when information related to the operation status of the login terminal 2 is received (YES in S222), the operation status monitoring unit 109 The mode search unit 111 is notified of the latest operation statuses of the own telephone terminal 1 and the login terminal 2 and instructed to search the incoming call response mode.

  In response to this, the incoming call response mode search unit 111 searches the incoming call response mode record 1100 corresponding to the operation status of the telephone terminal 1 and the login terminal 2 with reference to the incoming call response mode storage unit 110 (S223). . Specifically, the execution status of the application program in the own telephone terminal 1 or the login terminal 2 or the operation status of the data file in the own telephone terminal 1 or the login terminal 2 uses the record 1100 registered in the field 1102 as the incoming response mode. Search from the storage unit 110.

  When the incoming call response mode record 1100 corresponding to the operation status of the own telephone terminal 1 and the login terminal 2 is not stored in the incoming call response mode storage unit 110 (NO in S224), the incoming call response mode search unit 111 displays the incoming call response mode. The control unit 113 is instructed to cancel the registration of automatic setting. In response to this, the incoming call response mode control unit 113 stores the registered contents (automatic setting, operation status, automatic setting source condition) of the fields 1121 to 1123 of the record 1120 stored in the incoming call response mode setting data storage unit 112. The incoming call response mode that has been deleted and automatically set in the own telephone terminal 1 is reset (S225). Thereafter, the process returns to S221.

  On the other hand, when the incoming call response mode record 1100 corresponding to the operation status of the own telephone terminal 1 and the login terminal 2 is stored in the incoming call response mode storage unit 110 (YES in S224), the incoming call response mode search unit 111 displays the incoming call response mode. It is determined whether or not a plurality of incoming response mode records 1100 corresponding to the operation statuses of the own telephone terminal 1 and the login terminal 2 have been searched from the storage unit 110 (S226). When only one record 1100 is searched (NO in S226), the incoming call response mode search unit 111 notifies the incoming call response mode control unit 113 of this record 1100 and instructs automatic registration update. In response to this, the incoming call response mode control unit 113 stores the registered contents (automatic setting, operation status, automatic setting source condition) of the fields 1121 to 1123 of the record 1120 stored in the incoming call response mode setting data storage unit 112. Then, the registered contents in the fields 1101 to 1103 of the record 1100 received from the incoming call response mode search unit 111 are updated (S227). Thereafter, the process returns to S221.

  On the other hand, when a plurality of records 1100 are searched (YES in S226), the incoming call response mode search unit 111 selects a record 1100 having the highest priority registered in the field 1104 from among these records 1100. . Then, the incoming call response mode control unit 113 is notified of the selected record 1100 to instruct the automatic setting registration update. In response to this, the incoming call response mode control unit 113 stores the registered contents (automatic setting, operation status, automatic setting source condition) of the fields 1121 to 1123 of the record 1120 stored in the incoming call response mode setting data storage unit 112. Then, the registered contents in the fields 1101 to 1103 of the record 1100 received from the incoming call response mode search unit 111 are updated (S228). Thereafter, the process returns to S221.

  FIG. 6A is a flowchart for explaining the operation of the incoming call processing of the telephone terminal 1. This flow is started by receiving a call to the telephone function unit 103 via the network interface unit 101.

  First, the telephone function unit 103 notifies the incoming call response mode control unit 113 of the caller number and requests setting of the incoming call response mode. In response, the incoming call response mode control unit 113 refers to the incoming call response mode setting data storage unit 112 and determines whether there is an automatically set incoming call response mode (S241). Specifically, it is determined whether any incoming call response mode is registered in the field 1121 of the record 1120 stored in the incoming call response mode setting data storage unit 112.

  When there is an automatically set incoming call response mode (YES in S241), the incoming call response mode control unit 113 further determines whether or not the caller meets the automatic setting source condition (242). Specifically, when the automatic setting source condition “only a specific party (specific phone number) is valid” is registered in the field 1123 of the record 1120 stored in the incoming call response mode setting data storage unit 112, the caller If the number matches the specific telephone number, it is determined that the caller meets the automatic setting source condition. In addition, when the automatic setting source condition “invalid only for specific party (specific phone number)” is registered, if the caller number does not match this specific phone number, the caller It is judged that it corresponds to. When the automatic setting source condition “unspecified” is registered, it is determined that the caller satisfies the automatic setting source condition regardless of the caller number.

  If the caller meets the automatic setting source condition (YES in S242), the incoming call response mode control unit 113 notifies the telephone function unit 103 of the automatically set incoming call response mode. In response to this, the telephone function unit 103 performs an incoming call response process according to the automatically set incoming call response mode (S244).

  In addition, when there is no automatically set incoming call response mode (NO in S241), or there is an automatically set incoming call response mode (YES in S241), but the caller does not meet the automatic setting source condition (NO in S242), the incoming call response mode control unit 113 refers to the incoming call response mode setting data storage unit 112, and determines whether or not a manually set incoming call response mode exists (S243). Specifically, it is determined whether any incoming call response mode is registered in the field 1124 of the record 1120 stored in the incoming call response mode setting data storage unit 112.

  When the manually set incoming call response mode exists (YES in S243), the incoming call response mode control unit 113 notifies the telephone function unit 103 of the manually set incoming call response mode. In response to this, the telephone function unit 103 performs an incoming call response process in accordance with the manually set incoming call response mode (S245).

  On the other hand, if there is no manually set incoming call response mode (NO in S243), the incoming call response mode control unit 113 instructs the telephone function unit 103 to perform a normal call. In response to this, the telephone function unit 103 performs a normal incoming ringing process (S246).

  FIG. 6B is a flowchart for explaining the operation of the response mail transmission process of the telephone terminal 1. This flow is executed in S224 or S245 of FIG. 6A for an incoming call to the telephone function unit 103 when “response mail transmission” is automatically set or manually set as the incoming call response mode.

  First, the telephone function unit 103 primarily responds to an incoming call, establishes a speech path, and sends a voice message to the effect that it will be contacted by e-mail later because it cannot answer the telephone (S261). Thereafter, the telephone function unit 103 disconnects the call path (S262).

  Next, the telephone function unit 103 notifies the response mail generation / transmission unit 115 of the caller number and instructs generation and transmission of the response mail. In response, the response mail generation / transmission unit 115 searches the address book storage unit 114 for the address information of the caller using the caller number received from the telephone function unit 103 as a key (S263). Then, in accordance with the attribute information included in the address information, an appropriate standard sentence is selected from the standard sentences of the response mail prepared in advance (S264). Specifically, for each combination of sender type and age type, a standard sentence of a response mail prepared in advance is stored in a memory or the like not shown, and from these standard sentences, the sender is sent out. The standard sentence of the response mail corresponding to the combination of the transmission type and the age type included in the attribute information of the address information is selected.

  Next, the response mail generation / transmission unit 115 refers to the incoming response mode setting data storage unit 112, and whether or not “response mail transmission” is registered as the automatically set incoming response mode in the field 1121 of the record 1120. This is checked (S265). If “response mail transmission” is registered as the automatically set incoming response mode (YES in S265), the operation status registered in the field 1122 of this record 1120 is added to the standard text of the selected response mail. (S266). Then, the process proceeds to S267. On the other hand, if “response mail transmission” is not registered as the automatically set incoming call response mode (NO in S265), the process immediately proceeds to S267.

  In step S267, the response mail generation / transmission unit 115 completes the response mail by setting the e-mail address specified by the address information of the caller as the destination of the standard sentence of the selected response mail. Then, this response mail is transmitted from the network interface unit 101.

  Next, details of the presence server 3 will be described.

  FIG. 7 is a schematic functional configuration diagram of the presence server 3.

  As shown in the figure, the presence server 3 includes a network interface unit 301, a presence registration request receiving unit 302, a presence storage unit 303, a presence update unit 304, a presence notification request receiving unit 305, and a presence notification data storage unit. 306, a presence notification management unit 307, and a presence notification transmission unit 308.

  The network interface unit 301 is an interface for communicating with the telephone terminal 1, the information terminal 2, and the WAN 6 via the LAN 5.

  The presence registration request receiving unit 302 receives a presence registration request from the information terminal 2 via the network interface unit 301.

  Presence information of the information terminal 2 is stored in the presence storage unit 303. FIG. 8A is a diagram schematically showing an example of registered contents in the presence storage unit 303.

  As shown in the figure, the presence storage unit 303 stores a record 3030 for each information terminal 2. The record 3030 includes a field 3031 for registering address information of the information terminal 2, a presence / absence of a login user for the information terminal 2, a field 3032 for registering the user ID if there is a login user, and the last update date / time of the record 3030. And a field 3033 to be registered.

  The presence update unit 304 updates the presence storage unit 303 in accordance with the presence registration request received from the information terminal 2 by the presence registration request reception unit 302.

  The presence notification request receiving unit 305 receives a presence notification request and a presence notification stop request from the telephone terminal 1 via the network interface unit 301.

  In the presence notification data storage unit 306, when the presence notification request receiving unit 305 receives a presence notification request from the telephone terminal 1, the user of the telephone terminal 1 (presence notification requesting user) logs in to the information terminal 2 Presence notification data indicating is stored. FIG. 8B is a diagram schematically illustrating an example of registered contents in the presence notification data storage unit 306.

  As shown in the figure, the presence notification data storage unit 306 stores a record 3060 for each presence notification request. The record 3060 includes a field 3061 for registering the user ID of the presence notification request user specified in the presence notification request, and address information of the transmission source of the presentation notification request (that is, the telephone terminal 1 that is the notification destination of the presence notification). A field 3062 for registering, a field 3063 for registering the address information of the information terminal 2, a field 3064 for registering the presence notification requesting user's presence (login or logout) for the information terminal 2, and a transmission state of the presence notification ( A field 3065 for registering whether it has been transmitted or not transmitted.

  The presence notification management unit 307 updates the presence notification data storage unit 306 in accordance with the presence notification request and presence notification stop request received by the presence notification request reception unit 305.

  The presence notification transmission unit 308 uses the address information registered in the field 3062 of the record 3060 when the record 3060 whose transmission status is “unsent” in the field 3065 is stored in the presence notification data storage unit 306. A presence notification including registered contents in the fields 3061, 3063, and 3064 is transmitted to the specified telephone terminal 1. Then, the transmission state of the field 3065 of this record 3060 is changed from “not transmitted” to “transmitted”.

  FIG. 9 is a flowchart for explaining the operation of the presence server 3.

  First, when receiving a presence registration request from the information terminal 2 via the network interface unit 301 (YES in S301), the presence registration request receiving unit 302 passes this presence registration request to the presence updating unit 304. The presence update unit 304 updates the record 3030 in the presence storage unit 303 in accordance with the presence registration request (S302). Specifically, when a presence registration request indicating that the user specified by the user ID has logged in is received with the designation of the user ID, a record in which the source address of the presence registration request is registered in the field 3031 3030 is searched from the presence storage unit 303. The user ID specified in the presence registration request is registered in the field 3032 of the record 3030, and the current date and time is registered in the field 3033 as the update date and time. When the presence registration request indicating that the user has logged out is received, the presence storage unit 303 is searched for the record 3030 in which the transmission source address of the presence registration request is registered in the field 3031. Then, the user ID registered in the field 3032 of the record 3030 is deleted, and the current date and time is registered in the field 3033 as the update date and time.

  If the record 3030 of the presence storage unit 303 is updated, the presence notification management unit 307 determines whether the presence of the presence notification requesting user whose record 3060 is stored in the presence notification data storage unit 306 has changed. (S303). Specifically, in the presence storage unit 303, the user ID newly registered in the field 3032 of the updated record 3030 or the user ID deleted from the field 3032 is registered in the field 3061 as the user ID of the presence notification requesting user. The recorded record 3060 is searched from the presence notification data storage unit 306.

  If such a record 3060 cannot be searched, it is determined that there is no change in the presence of the presence notification requesting user (NO in S303), and the process returns to S301.

  On the other hand, if the corresponding record 3060 can be searched, it is determined that there is a change in the presence of the presence notification requesting user (YES in S303), and the registered content of this record 3060 is updated (S304). Specifically, if the user ID of the presence notification requesting user is newly registered in the field 3032 of the updated record 3030 in the presence storage unit 303, the login terminal 2 registered in the field 3031 of this record 3030. Is registered in the field 3063 of the retrieved record 3060. In addition, the presence “login” is registered in the field 3064 of the searched record 3060, and the transmission state in the field 3065 is changed to “untransmitted”. If the user ID of the presence notification requesting user is deleted from the updated record 3030 field 3032 in the presence storage unit 303, the address of the logout terminal 2 registered in the field 3031 of the record 3030 is searched. Registered in the field 3063 of the record 3060. Further, the presence “logout” is registered in the field 3064 of the searched record 3060, and the transmission state of the field 3065 is changed to “unsent”.

  When the presence notification request receiving unit 305 receives a presence notification request from the telephone terminal 1 via the network interface unit 301 (YES in S306), the presence notification request receiving unit 305 passes the presence notification request to the presence notification management unit 307. In response to this, the presence notification management unit 307 adds a new record 3060 to the presence notification data storage unit 306. The user ID specified in the presence notification request is registered as a presence notification request user in the field 3061 of the record 3060, and the address information of the telephone terminal 1 that is the transmission source of the presence notification request is registered in the field 3062. Is registered (S307). Thereafter, the process returns to S301.

  Further, when receiving the presence notification stop request from the telephone terminal 1 via the network interface unit 301 (YES in S308), the presence notification request receiving unit 305 passes this presence notification stop request to the presence notification management unit 307. In response to this, the presence notification management unit 307 searches the presence notification data storage unit 306 for a record 3060 in which the user ID specified in the presence notification stop request is registered in the field 3061, and stores this record 3060. It is deleted (S309).

  Further, the presence notification transmission unit 308 periodically extracts the record 3060 in which the transmission state “unsent” is registered in the field 3065 from the presence notification data storage unit 306 and registers the record 3060 in the field 3062 of the record 3060. The presence notification including the registered contents of the fields 3061, 3063, and 3064 is transmitted to the telephone terminal 1 specified by the address information being stored (S305). Then, the transmission state of the field 3065 of this record 3060 is changed to “transmitted”, and the process returns to S301.

  The present embodiment has been described above.

  In the present embodiment, the telephone terminal 1 monitors the operation status of the own telephone terminal 1 and the login terminal 2 and receives an incoming call according to the latest operation status from among a plurality of incoming response modes that the telephone terminal 1 can handle. A response mode is selected and set in the own telephone terminal 1. As described above, according to the present embodiment, since the incoming call response mode is automatically set according to the operation status of the own telephone terminal 1 or the login terminal 2, the telephone is answered depending on the content of the work even when the user is present. When it is impossible, or when the user can answer the phone but cannot keep up with the work, a more appropriate incoming call response mode can be set according to the user's work state.

  In the present embodiment, when the telephone terminal 1 receives an incoming call and “response mail transmission” is automatically set as the incoming call response mode, the address book storage unit 114 is associated with the caller number. Search for the address information stored in the mail, create a response mail using the fixed text corresponding to the attribute information of this address information (combination of sender type and age type) as the mail text, The e-mail address of this address information is sent to the destination. By doing so, it becomes possible to send a response mail without rudeness to the caller. In this embodiment, for each combination of sender type and age type, a fixed sentence is prepared as the mail body of the response mail. However, not only the content of the mail body but also the font color, size, etc. May be changed according to the attribute information.

  In the present embodiment, a priority is assigned to each of a plurality of incoming response modes that can be handled by the telephone terminal 1, and the telephone terminal 1 corresponds to the operation status of the own telephone terminal 1 or the login terminal 2. When there are a plurality of incoming response modes, the incoming response mode with the highest priority among these incoming response modes is automatically set as the incoming response mode of the own telephone terminal 1. For this reason, it is possible to set a more appropriate incoming call response mode according to the user's work state.

  Further, in the present embodiment, the telephone terminal 1 acquires from the presence notification the address information of the information terminal 2 to which the user of the own telephone terminal 1 is logged in from the presence server 3 by the presence notification. Then, the operating status of the information terminal 2 is monitored by transmitting the operating status monitoring software to the information terminal 2 to install and execute the software. Therefore, according to this Embodiment, even if the user of the own telephone terminal 1 logs in to the arbitrary information terminal 2, the user's working state in this information terminal 2 can be obtained reliably.

  In addition, this invention is not limited to said embodiment, Many deformation | transformation are possible within the range of the summary.

  For example, in the above embodiment, the presence server 3 changes the presence status indicating the login status of the user of the telephone terminal 1 to the information terminal 2 according to the presence notification request received from the telephone terminal 1. It is transmitted to the telephone terminal 1 each time. However, the present invention is not limited to this. For example, whenever the telephone terminal 1 periodically transmits a presence notification request and the presence server 3 receives the presence notification request, the telephone terminal 1 calls a presence notification indicating the latest login state of the information terminal 2 by the user of the telephone terminal 1. You may make it transmit to the terminal 1. FIG.

  Further, in the above embodiment, the telephone terminal 1 acquires the address information of the information terminal 2 to which the user of the own telephone terminal 1 is logged in from the presence server 3 based on the presence notification. The status monitoring software is transmitted, installed and executed, thereby monitoring the operating status of the information terminal 2. However, the present invention is not limited to this. If the information terminal 2 used by the user of the own telephone terminal 1 is fixed, the operation status monitoring software is made resident in advance in the information terminal 2 so that the operation status of the information terminal 2 can be monitored. May be.

  In the above embodiment, the telephone terminal 1 monitors the operation status of the own telephone terminal 1 and the information terminal 2 to which the user of the own telephone terminal 1 is logged in. When an advanced application program execution function is provided, such as a smart phone, only the operation status of the own telephone terminal 1 may be monitored. Alternatively, when the own telephone terminal 1 does not have an application program execution function, monitoring of the operation status of the own telephone terminal 1 may be omitted and only the operation status of the information terminal 2 may be monitored.

  In the above embodiment, the functional configuration of the telephone terminal 1 shown in FIG. 3 and the presence server 3 shown in FIG. 7 is an integrated logic IC such as ASIC (Application Specific Integrated Circuit) and FPGA (Field Programmable Gate Array). It may be realized by hardware, or may be realized by software by a computer such as a DSP (Digital Signal Processor). Alternatively, in a general-purpose computer such as a CPU (Personal Computer) equipped with an auxiliary storage device such as a CPU, memory, HDD, DVD-ROM, and a communication interface such as a NIC (Network Interface Card) and a modem, the CPU executes a predetermined program. It may be realized by loading from an auxiliary storage device onto a memory and executing it.

  1: telephone terminal, 2, 2-1 to 2-n: information terminal, 3: presence server, 4: gateway, 5: LAN, 6: WAN, 101: network interface unit, 102: man-machine interface unit, 103: Telephone function unit 104: Application execution unit 105: Application storage unit 106: Data file storage unit 107: Presence acquisition unit 108: Operation status monitoring software remote control unit 109: Operation status monitoring unit 110: Incoming response Mode storage unit 111: Incoming response mode search unit 112: Incoming response mode setting data storage unit 113: Incoming response mode control unit 114: Address book storage unit 115: Response mail generation / transmission unit 301: Network interface unit 302: Presence registration request receiving unit 303: Presence storage unit 304: Pre- Nsu update unit, 305: presence notification request receiving unit, 306: presence notification data storage unit, 307: presence notification management unit, 308: presence notification transmission unit

Claims (4)

A phone terminal that supports multiple call answering modes,
For each predetermined operation situation, an incoming call response mode storage means in which any one of the incoming call response modes is associated and stored;
Login destination information obtaining means for obtaining address information of an information terminal to which a user of the own telephone terminal is logged in from a predetermined presence server ;
Operation status monitoring means for monitoring the operation status of the information terminal specified by the address information obtained by the login destination information obtaining means ;
An incoming call response mode search unit that searches the incoming call response mode storage unit for the incoming call response mode corresponding to the latest operating status monitored by the operating status monitoring unit;
An incoming call response mode setting means for setting the incoming call response mode searched by the incoming call response mode search means in the own telephone terminal. The telephone terminal according to claim 1,
For each telephone number, an e-mail address, address information storage means stored in association with address information including attribute information,
E-mail means for generating and sending e-mail;
One of the plurality of incoming response modes is a response mail transmission mode,
The e-mail means includes
If there is an incoming call and the incoming call response mode of the own telephone terminal is set to the response mail transmission mode, it is stored in the address information storage means in association with the caller number of the incoming call. A telephone terminal characterized by identifying the address information and generating and transmitting an e-mail addressed to the e-mail address of the address information using a fixed sentence according to the attribute information of the address information. The telephone terminal according to claim 1 or 2,
Priorities are assigned to the plurality of incoming response modes,
The incoming call response mode search means includes:
When a plurality of the incoming response modes corresponding to the latest operational status monitored by the operational status monitoring means are stored in the incoming response mode storage means, among the incoming response modes corresponding to the latest operational status, A telephone terminal, wherein the incoming call response mode having the highest priority is searched. An incoming call response mode setting method for a telephone terminal that supports a plurality of incoming call response modes,
The address information of the information terminal to which the user of the self-phone terminal is logged in from a predetermined presence server is monitored, and the operation status of the information terminal specified by the address information is monitored to obtain the latest operation status of the information terminal. Select the corresponding incoming call answering mode from the incoming call answering modes associated in advance for each predetermined operation situation, and change the incoming call answering mode setting of the own telephone terminal to the selected incoming call answering mode. A telephone terminal incoming call response mode setting method as a feature.

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