JP5563119B1 - User information management apparatus and user information management program - Google Patents

Abstract

It is an object of the present invention to make it possible to manage an action history of an ATM user installed in a store in a subsequent store, and to improve services for the user after the next visit.
A user information management device acquires a card image with a camera provided in a card insertion slot of an ATM 1 installed in the store, and when the card image is acquired, the camera 4 installed in the store. The user is tracked to identify the user's action history, and the card image and the action history are associated with each other and stored in the storage device. When the user uses ATM1 again, the user information management device searches for a card image and determines a coupon to be provided or the like based on an action history stored in association with the searched card image.
[Selection] Figure 1

Description

  The present invention relates to a technique for managing an action history in a store of an ATM (Automated Teller Machine) user installed in the store and improving the service.

Bank ATMs are often installed at stores such as convenience stores. In ATM, by reading information on a user's cash card (hereinafter referred to as a card) and communicating with a bank server, information such as the user's age, gender, address, and deposit balance can be obtained.
Patent Document 1 describes that coupons (discount information) that can be used at a store are issued in accordance with information obtained by ATM, and the user is prompted to purchase store products.

JP 2009-053991 A

However, the information of the card read by ATM and the information obtained by communicating with the bank server are information used by the bank to the last, and are not information that can be acquired by a store such as a convenience store. Therefore, it has been difficult to issue coupons or the like according to card information obtained by ATM or information obtained by communicating with a bank server.
An object of the present invention is to make it possible to manage an action history at a subsequent store of an ATM user installed in a store, and to improve service for the user after the next visit.

The user information management device according to the present invention is:
An image acquisition device provided in a card insertion slot of ATM (Automated Teller Machine) installed in a store, a card image acquisition unit for acquiring a card image that is an image of a card inserted in the card insertion slot;
When the card image acquisition unit acquires a card image, a user image that acquires a user image that is an image of a user who has inserted the card into the card insertion slot with an image acquisition device installed in the store An acquisition unit;
Based on the user image acquired by the user image acquisition unit, the user is tracked with an image acquisition device installed in the store, and an action history specifying unit for specifying the user's action history;
An action history storage unit that stores the card image acquired by the card image acquisition unit and the action history specified by the action history specifying unit in a storage device in association with each other is provided.

The user information management device further includes:
The card image acquisition unit includes a character specifying unit that specifies a print character that is a character printed on the card from which the card image is acquired,
The action history storage unit stores the print character specified by the character specifying unit in association with the card image and the action history.

The user information management device further includes:
A card image search unit that searches the card image acquired by the card image acquisition unit from the card image stored by the action history storage unit;
Based on an action history associated with the card image searched by the card image search unit, a provided information search unit for searching for provided information to be provided to the user;
The provision information output part which outputs the provision information searched by the provision information search part from the output device installed in the ATM is provided.

The provided information search unit searches for provided information to be provided to the user based on an action history and print characters associated with the card image searched by the card image search unit.

The character identification unit identifies a branch of the card issuer from the print character,
The provided information search unit searches for provided information to be provided to the user based on a branch from which the card is issued.

The provided information is discount information for a specific product,
The behavior history storage unit stores the card image and the used discount information in association with each other when the discount information is used.

The user information management device further includes:
Based on the printed characters, the card user indicated by the card image already stored in the action history storage unit and the card user indicated by the card image acquired by the card image acquisition unit are the same user. A user determination unit that determines whether or not
The action history storage unit, when it is determined that the user determination unit is the same user, the card image already stored in the action history storage unit and the card acquired by the card image acquisition unit The image is stored in association with an image.

The card image acquisition unit is an image acquisition device installed in the vicinity of a payment card reader installed at a cash register, acquires a card image that is an image of a card read by the payment card reader,
The action history storage unit reads a card image of a card read by an image acquisition device installed in the vicinity of the card reader for payment, and a card read by an image acquisition device provided at a card insertion slot of the ATM The card image is stored in association with the card image.

  The user information management device according to the present invention is an image acquisition device provided at an ATM card insertion slot, acquires a card image of an inserted card, and acquires the acquired card image and a user's subsequent action history. Manage in association. Therefore, without using the information of the card read by ATM or the information obtained by communicating with the bank server, the ATM user and the behavior history at the store of the user are associated and managed. can do. As a result, when the user uses the same card after the next visit to the store, the service can be improved, such as providing an appropriate coupon to the user.

The figure which shows the insides of stores, such as a convenience store which concerns on Embodiment 1. FIG. 1 is a configuration diagram of a user information management device 10 according to Embodiment 1. FIG. The figure which shows the example of the information which the action history memory | storage part 14 memorize | stores. The figure which shows the example of the information which the provision information storage part 16 memorize | stores. 5 is a flowchart showing the operation of the user information management apparatus 10 according to the first embodiment. The block diagram of the user information management apparatus 10 which concerns on Embodiment 2. FIG. 9 is a flowchart showing the operation of the user information management apparatus 10 according to the second embodiment. 10 is a flowchart showing the operation of the user information management apparatus 10 according to the third embodiment. The figure which shows the insides of stores, such as a convenience store which concerns on Embodiment 4. FIG. 10 is a flowchart showing the operation of the user information management apparatus 10 according to the fourth embodiment. The figure which shows an example of the hardware constitutions of the user information management apparatus 10 which concerns on the said embodiment.

Embodiment 1 FIG.
FIG. 1 is a diagram illustrating the inside of a store such as a convenience store according to the first embodiment.
In the store, an ATM 1, a plurality of display shelves 2 on which products are displayed, a cash register 3, a plurality of cameras 4 (image acquisition devices), and the like are installed. A camera 6 for acquiring an image of the surface of the inserted card (hereinafter referred to as a card image) is installed in the card insertion slot 5 of the ATM 1, and a providing device 7 for providing a coupon or the like to the user in the vicinity of the ATM 1. (Output device) is installed.
When using ATM 1, the user enters the store through the entrance 8, first uses ATM 1, picks up the product on the display shelf 2 on which the product to be purchased is displayed, and pays it at the cash register 3. It is common to go out of the store from the entrance 8. However, there is a case where the user goes out of the store without purchasing a product only by using ATM1. In any case, when using ATM1, when a user enters the store, ATM1 is generally used first.
When the ATM 1 is not used, the product is picked up at the display shelf 2 on which the product to be purchased is displayed, settled at the cash register 3, and goes out of the store from the entrance 8.

An overview of functions of the user information management apparatus 10 according to the first embodiment will be described.
The user information management apparatus 10 according to the first embodiment acquires a card image of a card inserted into the card insertion slot 5 of the ATM 1 by the camera 6 when the user uses the ATM 1 installed in the store. At this time, the user information management apparatus 10 acquires the face image (user image) of the user of ATM1 by the camera 4 installed in the vicinity of ATM1.
After using the ATM 1, the user information management apparatus 10 tracks the user with another camera 4 based on the user image, and acquires the user's action history. The action history here includes, for example, the route followed by the user, the identification information of the display shelf 2 that the user has been at least a predetermined time ago, and the like. Thereafter, when the user pays out at the cash register 3, the user information management apparatus 10 acquires the purchased product as an action history. The user information management device 10 stores a card image, a user image, and an action history in association with each other.
When the user visits the store again and uses the same card at ATM 1, the user information management apparatus 10 responds to the user's needs based on the action history stored in association with the card image of the used card. A coupon or the like of the matched product is provided from the providing device 7 to the user.
Since the coupon selected based on the user's past behavior history is provided, the user is highly likely to use the coupon. As a result, it is possible to increase the possibility that the user of the ATM 1 will purchase the product at the store.

FIG. 2 is a configuration diagram of the user information management apparatus 10 according to the first embodiment.
The user information management device 10 is connected to the cash register 3, the camera 4, the camera 6, and the providing device 7 via a network.
The user information management device 10 includes a card image acquisition unit 11, a user image acquisition unit 12, an action history specifying unit 13, an action history storage unit 14, a card image search unit 15, an offer information storage unit 16, and an offer information search unit 17. The provided information output unit 18 is provided.

The card image acquisition unit 11 acquires the card image of the card inserted into the card insertion slot 5 of the ATM 1 with the camera 6.
The card image acquisition unit 11 is not only an image of the front side of the card on which the bank name, branch number, account number, name of the account holder, etc. are printed, but also the back side of the card on which the signature of the account holder is written. These images may also be acquired as card images. That is, the card image acquisition unit 11 may acquire images on both sides of the card as card images.

  The user image acquisition unit 12 acquires a user image, which is an image of the user of the card from which the card image acquisition unit 11 has acquired the card image, with the camera 4 installed in the vicinity of the ATM 1.

Based on the user image acquired by the user image acquisition unit 12 by the processing device, the behavior history specifying unit 13 tracks the user with a plurality of cameras 4 installed in the store, and the route followed by the user, The user's action history indicating the identification information and the like of the display shelf 2 that the user has been at least a predetermined time ago is specified.
The behavior history specifying unit 13 specifies the purchased product as the behavior history of the user when the user performs payment at the cash register 3. In addition, the action history specifying unit 13 acquires information on the purchased product from the cash register 3.

The action history storage unit 14 associates the card image acquired by the card image acquisition unit 11, the user image acquired by the user image acquisition unit 12, and the user action history acquired by the action history specifying unit 13. A storage device for storing.
FIG. 3 is a diagram illustrating an example of information stored in the action history storage unit 14. In FIG. 3, a user image and an action history are stored for each card image.

  The card image search unit 15 searches the card image acquired by the card image acquisition unit 11 from the card images already stored in the action history storage unit 14 by the processing device. Specifically, the card image search unit 15 obtains a card image that can be regarded as a card having the same degree of similarity as the card image acquired by the card image acquisition unit 11 by a general image similarity determination process. Search is performed from the card image stored in the action history storage unit 14.

The provided information storage unit 16 is a storage device that stores provided information such as coupons for each action history.
FIG. 4 is a diagram illustrating an example of information stored in the provision information storage unit 16. In FIG. 4, coupons are stored as provision information for each user preference category indicated by the action history.

  When the card image search unit 15 searches for the card image acquired by the card image acquisition unit 11 from the card image stored in the action history storage unit 14, the provided information search unit 17 is associated with the searched card image. Provided information such as a coupon corresponding to the action history is searched from the provided information storage unit 16.

  The provided information output unit 18 outputs the provided information searched by the provided information search unit 17 from the providing device 7 and provides it to the user. The provision information may be provided by printing on paper, for example, or may be provided by displaying a two-dimensional code on a display device and allowing a user to access from a mobile terminal.

FIG. 5 is a flowchart showing the operation of the user information management apparatus 10 according to the first embodiment.
First, when the user enters the store and uses ATM1, the card image acquisition unit 11 acquires the card image of the card inserted into the card insertion slot 5 of ATM1 (S11).
Then, the card image search part 15 searches the card image acquired by S11 from the card image memorize | stored in the action history memory | storage part 14 (S12). It is determined whether or not a card image has been searched in S12 (S13). If a card image is searched (YES in S13), the process proceeds to S14. If a card is not searched (NO in S13), the process proceeds to S16.

  The provided information search unit 17 searches the provided information storage unit 16 for provided information such as a coupon corresponding to the action history stored in the action history storage unit 14 in association with the searched card image (S14). Then, the provided information output unit 18 outputs the provided information searched in S14 from the providing device 7 and provides it to the user (S15).

  The user image acquisition unit 12 acquires a user image with the camera 4 installed near the ATM 1 (S16). Based on the user image acquired in S16, the action history specifying unit 13 tracks the user with a plurality of cameras 4 installed in the store, and the route followed by the user or the user is more than a predetermined time ago. The user's action history indicating the identification information etc. of the displayed shelf 2 is specified (S17). In addition, when the user purchases a product, the behavior history specifying unit 13 specifies the behavior history of the user indicating the purchased product when the user performs payment at the cash register 3 (S18). .

  The action history storage unit 14 stores the card image acquired in S11, the user image acquired in S16, and the user action history specified in S17 and S18 in association with each other (S19).

As described above, the user information management apparatus 10 according to the first embodiment acquires the card image of the inserted card with the camera 6 provided in the card insertion slot 5 of the ATM 1, and uses the acquired card image and use In association with the subsequent action history of the person. Therefore, without using the information of the card read by ATM1 or the information obtained by communicating with the bank server, the user of ATM1 and the action history at the user's store are associated and managed. can do.
As a result, when the user uses the same card after the next visit to the store, the service can be improved, such as providing an appropriate coupon to the user. Moreover, in order to provide an appropriate coupon, a user is highly likely to use the coupon. As a result, it is possible to increase the possibility that the user of the ATM 1 will purchase the product at the store.

  Further, the user information management apparatus 10 according to the first embodiment can be realized by adding a camera 6, a providing apparatus 7, and the like to the existing ATM 1. That is, there is no need to renovate ATM1. Therefore, it is possible to introduce it while suppressing costs.

  In S18 of FIG. 5, the action history specifying unit 13 includes the used coupons in the user's action history when the product is purchased using the coupons provided in S15 of FIG. May be.

In the above description, the user's behavior history only in the store is managed. However, the user's behavior history outside the store may be managed. For example, when the coupon provided in S15 of FIG. 5 is used in another store or the like, the information may be acquired from the cash register 3 of the other store.
For example, when a coupon or the like that can be used in a shopping district where a store where ATM 1 is installed is provided to the user, it may be managed as an action history which store in the shopping district was used.

Further, the card image acquisition unit 11 may acquire a card image, acquire the information read from the card by the ATM 1 in an encrypted state, and use it as identification information of the card. By using this encrypted information as identification information, for example, when the card image acquired by the card image search unit 15 in S12 of FIG. 5 is searched from already stored card images, it is more efficient. It is possible to search appropriately and accurately. That is, it is possible to search more efficiently and accurately by searching for the identification information in addition to searching for the card image or instead of searching for the card image.
Normally, information is stored in a card in an encrypted state, and information read by ATM1 is decrypted and used. Since the information read by ATM1 is bank information, it is difficult for the store to obtain the decrypted information. However, if it is in an encrypted state, the store side cannot know the contents of the information, and there is a possibility that acquisition is permitted.
Note that the encrypted information is not used as identification information as it is, but a hash value of the information may be used as identification information.

  Moreover, the card image search part 15 may search the user image of the user who inserted the card | curd from the memorize | stored user image with S12 of FIG. 5 with the search of a card image. Thereby, it is possible to search more accurately.

Further, in the above description, it is assumed that the route followed by the user, the identification information of the display shelf 2 that the user has been more than a predetermined time ago, and the like are the action history. The provided information search unit 17 searches for provided information such as a coupon corresponding to the action history.
The provided information search unit 17 meshes the display shelves 2 in the store and the passages between them, creates a database of which products are in which display shelves 2, and the meshes that the user has passed through and the users who are long From the mesh, it is possible to identify which product the user is interested in and identify the user's preference. The provided information search unit 17 can search for a coupon or the like that matches the user's preference.

In addition, since the action history storage unit 14 accumulates a large amount of data, the user's data that has not been visited for a predetermined period may be deleted.
Alternatively, the behavior history storage unit 14 may move data of users whose visits are not confirmed for a predetermined period to another table or the like so that information on users who frequently visit the stores can be quickly searched. Then, when the card image search unit 15 searches, a different table or the like may be searched only when the card image is not searched in the normally used table.

Further, when the acquired card image is searched from the stored card image, the card image search unit 15 may notify the cash register 3 that the user is an upper customer who uses the store many times. Thereby, the clerk corresponding at the cash register 3 can perform an appropriate service.
On the other hand, if the acquired card image is not searched from the stored card image, the card image search unit 15 may notify the cash register 3 that the user is a new customer. As a result, the store clerk corresponding to the cash register 3 can perform an appropriate service such as soliciting the store member.

  Further, the card image search unit 15 may be an unauthorized use of the card when the user image stored in association with the searched card image is not similar to the user image of the user who inserted the card. It may be notified to the cash register 3 or the like.

Embodiment 2. FIG.
In the second embodiment, a case where the same user uses a plurality of cards at ATM 1 will be described.
In the second embodiment, the description will focus on the parts different from the first embodiment.

An overview of functions of the user information management apparatus 10 according to the second embodiment will be described.
The user has a plurality of cards, and the card used when visiting this time may be different from the card used when visiting before. In this case, in the method described in the first embodiment, the card image acquired when visiting the store cannot be specified from the card image acquired when visiting the store this time, and the action history stored when visiting the store is used. Service cannot be provided to users.

Therefore, the user information management apparatus 10 according to Embodiment 2 reads and stores the printed characters printed on the surface of the card when acquiring the card image. The printed characters include information such as bank name (bank number), branch name (branch number), account holder, etc., and each type of information may be a character type (number, alphabet, or kanji). Etc.), the number of digits, the position of characters, and the like.
When the user visits the store again and uses a different card at ATM 1, the user information management device 10 includes the character string of the account holder included in the read print character in the previously read card character information. Search from the account holder's character string. Then, based on the action history stored in association with the retrieved card character information, a coupon for a product that meets the user's needs is provided from the providing device 7 to the user.
Thereby, even if the card used when visiting this time is different from the card used when visiting before, a service using the action history stored when visiting before can be provided to the user.

FIG. 6 is a configuration diagram of the user information management apparatus 10 according to the second embodiment.
The user information management apparatus 10 illustrated in FIG. 6 includes a character identification unit 19 and a user determination unit 20 in addition to the functions of the user information management apparatus 10 illustrated in FIG.

The character specifying unit 19 specifies a print character that is a character printed on the card image acquired by the card image acquiring unit 11 by the processing device. For example, the character specifying unit 19 specifies a print character by so-called optical character recognition technology. The character specifying unit 19 also specifies which information, such as a bank number, a branch number, and an account holder, is used for each print character.
The action history storage unit 14 stores the print character specified by the character specifying unit 19 in association with a card image or the like.

  The user determination unit 20 searches for the character string of the account holder among the print characters specified by the character specifying unit 19 from the character string of the account holder previously stored in the action history storage unit 14.

FIG. 7 is a flowchart showing the operation of the user information management apparatus 10 according to the second embodiment.
First, when the user enters the store and uses ATM1, the card image acquisition unit 11 acquires the card image of the card inserted into the card insertion slot 5 of ATM1 (S21). The character identification unit 19 reads the printed characters printed on the card from which the card image has been acquired in S21 (S22).
Then, the card image search unit 15 searches for the card image acquired in S21 from the card image stored in the action history storage unit 14 (S23). It is determined whether or not a card image has been searched in S23 (S24). If a card is not searched (NO in S24), the process proceeds to S25. If a card image is searched (YES in S24), the process proceeds to S27.

  The user determination unit 20 searches the character string of the account holder among the print characters read in S22 from the character string of the account holder previously stored in the action history storage unit 14 (S25). The user determination unit 20 determines whether or not an account holder is searched in S25 (S26). If an account holder is searched (YES in S26), the process proceeds to S27. If an account holder is not searched (NO in S26), the process proceeds to S29.

  The provided information search unit 17 provides provided information such as coupons corresponding to the action history stored in the action history storage unit 14 in association with the card image searched in S21 or the print character read in S22. (S27). Then, the provision information output unit 18 outputs the provision information searched in S24 from the provision device 7 and provides it to the user (S28).

  The processing after S29 is the same as the processing after S16 shown in FIG. However, in S32, the action history storage unit 14 stores the print characters such as the account holder read in S22 in association with the card image or the like.

  As described above, the user information management apparatus 10 according to the second embodiment, when the card used when visiting this time is different from the card used when visiting before, the account holder printed on the card. It is determined from the character string whether or not the cards are the same user. Thereby, even when the same user uses different cards, the service can be improved such as providing an appropriate coupon to the user based on the previous behavior history.

  Note that the user determination unit 20 compares the user image acquired by the user image acquisition unit 12 and the user image stored in association with the print character when the account holder character string is searched. Thus, the similarity may be calculated to determine whether or not the same user is used. And when it determines with being the same user, you may provide a coupon etc. based on the past action history of the user. Thereby, it can identify more accurately that it is the same user.

Embodiment 3 FIG.
In the third embodiment, service provision according to the card used will be described. More specifically, in the third embodiment, service provision according to the bank name and branch name printed on the used card will be described.
In the third embodiment, the description will focus on the parts different from the second embodiment.

An outline of functions of the user information management apparatus 10 according to the third embodiment will be described.
As described in the second embodiment, when the card image is acquired, the printed characters printed on the surface of the card are read. The print characters include information such as bank name, branch name, account holder, and the like.
The user information management apparatus 10 according to the third embodiment specifies a bank name and a branch name character string included in the read print character when a card is used in ATM 1 and specifies a branch from which the card is issued. To do. Then, based on the identified branch, a coupon for a product that meets the user's needs is provided from the providing device 7 to the user. For example, if it is a card of a remote branch, it is considered that the card is a traveler or the like, and therefore a coupon for a product suitable for the traveler is provided from the providing device 7 to the user.
Thereby, an appropriate service can be provided to the user.

The configuration of user information management apparatus 10 according to Embodiment 3 is the same as the configuration of user information management apparatus 10 according to Embodiment 2 shown in FIG.
However, the provided information storage unit 16 is a storage device that stores provided information such as coupons for each action history and bank branch.

FIG. 8 is a flowchart showing the operation of the user information management apparatus 10 according to the third embodiment.
First, when the user enters the store and uses ATM1, the card image acquisition unit 11 acquires the card image of the card inserted into the card insertion slot 5 of ATM1 (S41). The character identification unit 19 reads the printed characters printed on the card from which the card image has been acquired in S41 (S42). Then, the character identification unit 19 identifies the branch that issued the card from the bank name and the branch name among the printed characters (S43).

  The processing from S44 to S47 is the same as the processing from S23 to S26 shown in FIG.

  Subsequently, the provided information search unit 17 provides provided information such as coupons corresponding to the branch specified in S43 and the action history stored in the action history storage unit 14 in association with the searched card image. The search is performed from the unit 16 (S48). Then, the provision information output unit 18 outputs the provision information searched in S46 from the provision device 7 and provides it to the user (S49).

  The processing after S50 is the same as the processing after S29 shown in FIG.

As described above, the user information management apparatus 10 according to Embodiment 3 can provide a more appropriate service by specifying the branch that issued the card.
In particular, cash is required at business trip destinations and travel destinations, and there is a high possibility of using ATM1. In business trip destinations and travel destinations, products that are different from normal products are often required, and purchases are often made even at a slightly higher price. Therefore, sales can be improved by providing appropriate coupons or the like based on the branch.

  The action history specifying unit 13 specifies the user's clothes from the user image obtained by the camera 4, determines the user's situation from the branch and the clothes, and provides information according to the determined situation. You may search for. For example, if the branch is far and the clothes are suits or work clothes, it may be determined as a business trip, and if the branch is far and the clothes are casual, the travel may be determined.

In addition, the provided information may be searched in consideration of the time zone, season, etc. using ATM1. For example, the provided information may be searched in consideration of a date such as a salary transfer date.
You may make it search suitable provision information by analyzing the tendency of the goods purchased for every user for every time slot | zone, a season, and a date.

Embodiment 4 FIG.
In the fourth embodiment, the use of a debit card at the cash register 3 will be described.
In the fourth embodiment, the description will focus on the parts different from the first embodiment.

FIG. 9 is a diagram illustrating the inside of a store such as a convenience store according to the fourth embodiment.
In the store shown in FIG. 9, a card reading device 9 for reading a debit card is installed in the vicinity of the cash register 3, and the surface of the debit card held over the card reading device 9 in the vicinity of the card reading device 9. A camera 6 for reading the card image is installed.

An overview of functions of the user information management apparatus 10 according to the fourth embodiment will be described.
The user information management device 10 according to the fourth embodiment uses a camera 6 installed in the vicinity of the card reader 9 when the user uses a debit card when paying at the cash register 3. Get an image. Then, the user information management device 10 stores the card image acquired at ATM 1, the user image, and the action history in association with the card image of the debit card acquired at cash register 3.
In some cases, the card used in ATM 1 and the debit card used in cash register 3 are different cards. In this case, when a debit card is used later at ATM1, an appropriate coupon or the like can be provided.

  The configuration of user information management apparatus 10 according to Embodiment 4 is the same as the configuration of user information management apparatus 10 according to Embodiment 2 shown in FIG.

FIG. 10 is a flowchart showing the operation of the user information management apparatus 10 according to the fourth embodiment.
The processing up to S68 is the same as the processing up to S18 shown in FIG.

When the user purchases a product with a debit card, the card image acquisition unit 11 acquires a card image of the debit card held over the card reader 9 by the camera 6 installed near the cash register 3 (S69). ).
The action history storage unit 14 associates the card image acquired in S61, the user image acquired in S66, the user action history specified in S67 and S68, and the card image acquired in S69. (S70).

  In S62, the card image search unit 15 searches for the card image acquired in S61 from the card images stored in the action history storage unit 14. Here, the card image stored in the action history storage unit 14 includes not only the card image previously acquired in S61 (the card image used in ATM1) but also the card image previously acquired in S69 (the cash register). Card image used in 3).

  As described above, the user information management apparatus 10 according to the fourth embodiment also manages the card image of the debit card when the product is purchased with the debit card. For this reason, when the card used in ATM 1 is different from the debit card, it is possible to manage the information of the two cards in association with each other. As a result, there is a high possibility that the user can be specified after the next visit, and an appropriate coupon or the like can be provided.

  In the above description, provision information such as coupons is provided by ATM1. However, in addition to ATM1 or instead of ATM1, the cash register 3 may provide information such as coupons. In this case, ATM1 was not used, but when a product is purchased with a debit card, a coupon can be provided to the user, and a revisit can be encouraged.

  In the above description, the case where a product is purchased with a debit card has been described. However, even when a product is purchased with electronic money or a credit card, the card image on the surface of the electronic money card or the surface of the credit card may be used.

  Moreover, you may acquire the image of the handwritten signature of the back surface of a debit card as a card image (when a surface is not known, an individual can be specified).

  It should be noted that the above-described embodiments can be combined as long as the contents do not contradict each other.

FIG. 11 is a diagram illustrating an example of a hardware configuration of the user information management apparatus 10 according to the above embodiment.
As shown in FIG. 11, the user information management apparatus 10 includes a CPU 911 (also referred to as a central processing unit, a central processing unit, a processing unit, a processing unit, a microprocessor, a microcomputer, and a processor) that executes a program. Yes. The CPU 911 is connected to the ROM 913, the RAM 914, the LCD 901 (Liquid Crystal Display), the keyboard 902 (K / B), the communication board 915, and the magnetic disk device 920 via the bus 912, and controls these hardware devices. Instead of the magnetic disk device 920 (fixed disk device), a storage device such as an optical disk device or a memory card read / write device may be used. The magnetic disk device 920 is connected via a predetermined fixed disk interface.

  An operating system 921 (OS), a window system 922, a program group 923, and a file group 924 are stored in the magnetic disk device 920 or the ROM 913. The programs in the program group 923 are executed by the CPU 911, the operating system 921, and the window system 922.

The program group 923 includes “card image acquisition unit 11”, “user image acquisition unit 12”, “behavior history specifying unit 13”, “card image search unit 15”, and “provided information search unit 17” in the above description. , Software and programs for executing the functions described as “provided information output unit 18”, “character identification unit 19”, “user determination unit 20”, and the like are stored. The program is read and executed by the CPU 911.
In the file group 924, information, data, signal values, variable values, and parameters stored in the “behavior history storage unit 14”, “provided information storage unit 16”, etc. in the above description are included as items of the “database”. Remembered. The “database” is stored in a recording medium such as a disk or a memory. Information, data, signal values, variable values, and parameters stored in a storage medium such as a disk or memory are read out to the main memory or cache memory by the CPU 911 via a read / write circuit, and extracted, searched, referenced, compared, and calculated. Used for the operation of the CPU 911 such as calculation / processing / output / printing / display. Information, data, signal values, variable values, and parameters are temporarily stored in the main memory, cache memory, and buffer memory during the operation of the CPU 911 for extraction, search, reference, comparison, calculation, calculation, processing, output, printing, and display. Is remembered.

In the above description, the arrows in the flowchart mainly indicate input / output of data and signals, and the data and signal values are recorded in a memory of the RAM 914, other recording media such as an optical disk, and an IC chip. Data and signals are transmitted online by a bus 912, signal lines, cables, other transmission media, and radio waves.
In addition, what is described as “to part” in the above description may be “to circuit”, “to device”, “to device”, “to means”, and “to function”. It may be “step”, “˜procedure”, “˜processing”. In addition, what is described as “˜device” may be “˜circuit”, “˜device”, “˜means”, “˜function”, and “˜step”, “˜procedure”, “ ~ Process ". That is, what is described as “˜unit” may be realized by firmware stored in the ROM 913. Alternatively, only software, hardware such as elements, devices, substrates, and wirings, a combination of software and hardware, or a combination of firmware may be used. Firmware and software are stored in a recording medium such as ROM 913 as a program. The program is read by the CPU 911 and executed by the CPU 911. That is, the program causes a computer or the like to function as the “˜unit” described above. Alternatively, the computer or the like is caused to execute the procedures and methods of “to part” described above.

  1 ATM, 2 display shelf, 3 cash register, 4 camera, 5 card insertion slot, 6 camera, 7 providing device, 8 doorway, 9 card reading device, 10 user information management device, 11 card image acquisition unit, 12 user image Acquisition unit, 13 Action history specifying unit, 14 Action history storage unit, 15 Card image search unit, 16 Provision information storage unit, 17 Provision information search unit, 18 Provision information output unit, 19 Character identification unit, 20 User determination unit.

Claims (9)

An image acquisition device provided in a card insertion slot of ATM (Automated Teller Machine) installed in a store, a card image acquisition unit for acquiring a card image that is an image of a card inserted in the card insertion slot;
When the card image acquisition unit acquires a card image, a user image that acquires a user image that is an image of a user who has inserted the card into the card insertion slot with an image acquisition device installed in the store An acquisition unit;
Based on the user image acquired by the user image acquisition unit, the user is tracked with an image acquisition device installed in the store, and an action history specifying unit for specifying the user's action history;
An action history storage unit that stores, in the storage device, the card image and the action history specified by the action history specifying unit in association with each other using the card image acquired by the card image acquisition unit as identification information. User information management device. The user information management device further includes:
The card image acquisition unit includes a character specifying unit that specifies a print character that is a character printed on the card from which the card image is acquired,
The user information management apparatus according to claim 1, wherein the action history storage unit stores the print character specified by the character specifying unit in association with the card image and the action history. The user information management device further includes:
A card image search unit that searches the card image acquired by the card image acquisition unit from the card image stored by the action history storage unit;
Based on an action history associated with the card image searched by the card image search unit, a provided information search unit for searching for provided information to be provided to the user;
The user information management device according to claim 2, further comprising: a provision information output unit that outputs the provision information searched by the provision information search unit from an output device installed in the ATM. The said provision information search part searches the provision information provided to the said user based on the action log | history linked | related with the card image searched by the said card image search part, and a printing character, The Claim 3 characterized by the above-mentioned. The user information management device described. The character identification unit identifies a branch of the card issuer from the print character,
The user information management apparatus according to claim 4, wherein the provision information search unit searches for provision information to be provided to the user based on a branch from which the card is issued. The provided information is discount information for a specific product,
4. The user information management apparatus according to claim 3, wherein, when the discount information is used, the action history storage unit stores the card image and the used discount information in association with each other. . The user information management device further includes:
Based on the printed characters, the card user indicated by the card image already stored in the action history storage unit and the card user indicated by the card image acquired by the card image acquisition unit are the same user. A user determination unit that determines whether or not
The action history storage unit, when it is determined that the user determination unit is the same user, the card image already stored in the action history storage unit and the card acquired by the card image acquisition unit The user information management apparatus according to claim 2, wherein the user information management apparatus stores the image in association with each other. The card image acquisition unit is an image acquisition device installed in the vicinity of a payment card reader installed at a cash register, acquires a card image that is an image of a card read by the payment card reader,
The action history storage unit reads a card image of a card read by an image acquisition device installed in the vicinity of the card reader for payment, and a card read by an image acquisition device provided at a card insertion slot of the ATM The user information management device according to claim 1, wherein the user information management device is stored in association with the card image. A card image acquisition process for acquiring a card image that is an image of a card inserted in the card insertion slot in an image acquisition device provided in a card insertion slot of an ATM (Automated Teller Machine) installed in the store;
When a card image is acquired by the card image acquisition process, a user image that acquires a user image that is an image of a user who has inserted the card into the card insertion slot with an image acquisition device installed in the store Acquisition process,
Based on the user image acquired in the user image acquisition process, an action history specifying process for tracking the user with the image acquisition device installed in the store and specifying the action history of the user;
Using the card image acquired in the card image acquisition process as identification information , causing the computer to execute an action history storage process in which the card image is associated with the action history specified in the action history specifying process and stored in a storage device. Characteristic user information management program.

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