JP5453731B2 - Store support device, store support system, store support method, and program - Google Patents

Description

  The present invention relates to a store support apparatus, a store support system, a store support method, and a program.

In the retail industry, a business form is generally composed of a plurality of stores that sell products to customers and a distribution center (or headquarters) that sends the products to each store. In such a business form, ordering information is transmitted from an ordering terminal placed in a store to a distribution center (or headquarters). Then, the distribution center delivers the product to each store according to the received ordering information (see, for example, Patent Documents 1 and 2).
JP 2007-200185 A JP 2004-1985

  The order quantity of the order information transmitted from the order terminal is determined by the operator of the order terminal based on the sales of goods. For this reason, when the operator is immature, the order quantity becomes excessive or insufficient. In such a case, the amount of discarded merchandise increases or a business opportunity is missed. Therefore, it is desirable to educate operators who are unskilled in determining the order quantity.

  The present invention has been made in view of the above circumstances, and the purpose thereof is a store support device, a store support system, a store support method, and a store support device capable of selecting an operator to be trained regarding the determination of the order quantity. And providing a program.

According to the present invention, order information reception for receiving order information including at least one of an operator ID (Identification) and a terminal ID, a product ID, an order quantity, and a delivery timing from an order terminal operated by an operator in a store. Means,
The difference between the standard quantity determined for each product ID and each delivery timing and the order quantity is calculated, and at least one of the operator ID and the terminal ID included in the order information when the difference does not satisfy the standard ID output means for outputting;
Is provided.

According to the present invention, a store support system including an order terminal operated by an operator in a store, and a store support device that provides learning information to be learned to the operator via the order terminal,
The ordering terminal is:
Input means for inputting the product ID and the order quantity by the operator;
Terminal-side transmission means for transmitting the product ID and order quantity, delivery timing, and terminal ID input to the input means to the store support apparatus as order information;
Terminal-side receiving means for receiving learning information from the store support device;
Display means for displaying the learning information received by the terminal-side receiving means;
Have
The store support device
A device-side receiving means for receiving the order information;
The difference between the standard quantity determined for each product ID and each delivery timing and the order quantity included in the order information is calculated, and the terminal ID included in the order information is output when the difference does not satisfy the standard. ID output means;
A device-side transmission unit that transmits the learning information to the ordering terminal when the ID output unit outputs the terminal ID;
A store support system is provided.

  It should be noted that any combination of the above-described constituent elements and a conversion of the expression of the present invention between a method, an apparatus, a system, a recording medium, a computer program, etc. are also effective as an aspect of the present invention.

  According to the present invention, based on the operator ID or terminal ID output by the ID output means, it is possible to select an operator to be trained regarding the determination of the order quantity.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. In all the drawings, the same reference numerals are given to the same components, and the description will be omitted as appropriate.

  FIG. 1 is a block diagram illustrating a functional configuration of the store support apparatus 100 according to the first embodiment of the present invention, and FIG. 2 is a diagram illustrating a configuration of a store support system including the store support apparatus 100.

  In the store support system shown in FIG. 2, the store support apparatus 100, the store terminal 300, and the ordering terminal 400 are connected to each other via the communication line 10. The store terminal 300 and the order terminal 400 are provided in each store. The store terminal 300 is a POS terminal installed at a cash register, for example, and transmits sales information indicating that a product is sold at the store to the store support apparatus 100. The ordering terminal 400 transmits ordering information indicating the products to be replenished to the store and the quantity thereof to the store support apparatus 100. The ordering terminal 400 is portable by the operator.

  As illustrated in FIG. 1, the store support apparatus 100 includes an order information receiving unit 130 and an ID output unit 150. The order information receiving unit 130 receives order information from the order terminal 400. The order information includes at least one of a product ID for identifying a product, an order quantity, a delivery timing (for example, delivery date and time), an operator ID for identifying an operator, and a terminal ID for identifying an order terminal. The ID output unit 150 calculates the difference between the standard quantity determined for each product ID and each delivery date and the order quantity, and if this difference does not satisfy the standard, at least one of the operator ID and the terminal ID included in the order information Is output. Therefore, based on the output operator ID or terminal ID, it is possible to select an operator who should be trained regarding the determination of the order quantity. In the following description of the present embodiment, the ID output unit 150 outputs a terminal ID. The delivery date and time is used as delivery timing.

  The ID output unit 150 determines the standard quantity based on, for example, past sales history for each store. For example, in the past sales history, the ID output unit 150 uses, as a standard quantity, the sales quantity of the product in the period corresponding to the delivery date and time included in the ordering information. The corresponding period is, for example, a period including the same day of the week as the delivery date (for example, the same time zone on the same day of the week before). The ID output unit 150 stores the above-described reference in advance as a numerical absolute value or a numerical range.

  The store support apparatus 100 further includes a sales history storage unit 110, a sales information reception unit 120, an order history storage unit 140, a learning information storage unit 160, and a learning information transmission unit 170. The sales history storage unit 110 stores the sales quantity of each product for each store in association with the product ID for identifying the product. The sales information receiving unit 120 receives the sales information from the store terminal 300, and updates the information stored in the sales history storage unit 110 so that the received sales information is reflected. The order history storage unit 140 stores a history of order information for each store ID. The learning information storage unit 160 stores learning information that is information to be learned by the operator of the ordering terminal 400. The learning information transmission unit 170 transmits the learning information stored in the learning information storage unit 160 to the terminal ID output by the ID output unit 150.

  Note that each component of the store support apparatus 100 illustrated in FIG. 1 is not a hardware unit configuration but a functional unit block. Each component of the store support apparatus 100 is centered on an arbitrary computer CPU, memory, a program for realizing the components shown in the figure loaded in the memory, a storage unit such as a hard disk for storing the program, and a network connection interface. It is realized by any combination of hardware and software. It will be understood by those skilled in the art that there are various modifications to the implementation method and apparatus.

  FIG. 3 is a diagram showing a data configuration of information stored in the sales history storage unit 110 of the store support apparatus 100 in a table format. The sales history storage unit 110 stores the sales volume of the product and the product ID of the product for each period for each store ID that mutually identifies the store. In the example shown in the figure, the information indicating the period includes the date, day of the week, and time zone.

  The sales history storage unit 110 may store, for each store ID, a combination of a product ID that is information indicating the sales of a product individually and the sales date and time of the product. In this case, the ID output unit 150 processes the information stored in the sales history storage unit 110 and totals the sales quantity of the products by product ID by period.

  FIG. 4 is a diagram showing a data configuration of information stored in the order history storage unit 140 in a table format. The order history storage unit 140 stores the order quantity for each product ID by delivery date and time for each store ID. Further, the order history storage unit 140 stores an operator ID for identifying the operator of the ordering terminal 400, that is, the operator who has input the order quantity, for each delivery date and time.

  FIG. 5 is a diagram showing a data configuration of information stored in the learning information storage unit 160 in a table format. In the example shown in the figure, the learning information storage unit 160 includes learning information to be transmitted when the order quantity is excessive (that is, when the value obtained by subtracting the standard quantity from the order quantity exceeds the reference in the positive direction) It stores at least learning information to be transmitted when the quantity is too small (that is, when the value obtained by subtracting the standard quantity from the order quantity exceeds the reference in the negative direction). For example, the former learning information is information for displaying a sentence that it is better to reduce the order quantity, and the latter learning information is information for displaying a sentence that it is better to increase the order quantity, for example. is there.

  FIG. 6 is a block diagram showing a functional configuration of the ordering terminal 400. The ordering terminal 400 includes an input unit 410, a transmission unit 420, a reception unit 430, and a display unit 440. In the input unit 410, a product ID for identifying a product and an order quantity are input by the operator of the ordering terminal 400. The transmission unit 420 transmits the product ID and the order quantity input to the input unit 410, the terminal ID for identifying the order terminal, and the store ID for identifying the store to the store support apparatus 100 as order information. The transmission unit 420 stores the terminal ID and the store ID in advance. The receiving unit 430 receives the learning information transmitted from the store support apparatus 100. The display unit 440 displays the learning information received by the receiving unit 430 and allows the operator to recognize it.

  FIG. 7 is a flowchart for explaining the operation when the store support system shown in FIG. 2 updates the sales history storage unit 110 of the store support apparatus 100. When a purchaser purchases a product at a store, the operator of the store terminal 300 first inputs the product ID into the store terminal 300 by reading the barcode of the product with a barcode reader, for example (S10). Then, the operator of the store terminal 300 performs an accounting process. Further, the store terminal 300 generates information indicating the purchase date and time, and transmits the store ID, the product ID, and the information indicating the purchase date and time to the store support apparatus 100 in association with each other (S20).

  When the sales information receiving unit 120 of the store support apparatus 100 receives information indicating the store ID, the product ID, and the purchase date / time from the store terminal 300, the column corresponding to the combination of the store ID, the product ID, and the purchase date / time (period). Increase the sales volume stored in 1 by one. Thereby, the sales history storage unit 110 is updated (S30).

  FIG. 8 is a flowchart for explaining a first detailed example of the operation when the store support system shown in FIG. 2 processes the ordering information. First, the operator of the ordering terminal 400 carries the ordering terminal 400 in the store. The transmission unit 420 of the ordering terminal 400 stores a terminal ID and a store ID in advance. Then, the operator inputs the operator ID and the delivery date and time of the product to be ordered to the input unit 410 of the ordering terminal 400 (S110). Next, the operator determines the order quantity of the product while confirming the stock of the product on a display shelf of the store, for example. Then, the operator inputs the product ID and the order quantity of the product to the input unit 410 (S120). The transmission unit 420 of the ordering terminal 400 transmits the ordering information to the store support device 100 every time the product ID and the order quantity are input to the input unit (S130). In the processing shown in the figure, the order information includes a store ID, a product ID, an order quantity, a delivery date, an operator ID, and a terminal ID.

  When receiving the ordering information, the ordering information receiving unit 130 of the store support apparatus 100 outputs the received ordering information to the ID output unit 150. The ID output unit 150 sets a standard quantity based on the store ID, the product ID, and the delivery date / time included in the input ordering information (S140). The ID output unit 150, for example, from the sales history storage unit 110, out of the sales quantity in the past period including the same day of the week as the delivery date and time included in the ordering information (for example, the same time zone on the same day of the week before) The sales quantity corresponding to the product ID included in the ordering information is read, and this sales quantity is set as the standard quantity. The ID output unit 150 may set the number obtained by multiplying the read sales quantity by a constant as the standard quantity. The constant may be greater than 1 or less than 1.

  Next, the ID output unit 150 calculates these differences by subtracting the standard quantity from the order quantity included in the order information (S150). When this difference is outside the standard range (S160: Yes), the ID output unit 150 determines that the operator of the ordering terminal 400 that has transmitted the ordering information is an operator who should be trained regarding the determination of the order quantity. to decide. Then, the ID output unit 150 outputs data indicating the difference and the terminal ID and the terminal ID to the learning information transmission unit 170 (S170). The learning information transmission unit 170 reads out learning information to be transmitted to the ordering terminal 400 from the learning information storage unit 160 based on the input data indicating the difference (S180). Then, the learning information transmitting unit 170 recognizes the ordering terminal 400 to which learning information is to be transmitted based on the terminal ID, and transmits the read learning information to the recognized ordering terminal 400 (S190).

  When receiving the learning information from the store support apparatus 100, the receiving unit 430 of the ordering terminal 400 displays the learning information on the display unit 440 and causes the operator to recognize it (S200). The content to be displayed is, for example, a sentence indicating that it is better to increase the order quantity or a sentence indicating that it is better to reduce the order quantity.

  Further, when the difference obtained by subtracting the standard quantity from the order quantity included in the order quantity is within the standard range (S160: No), the ID output unit 150 outputs information indicating that to the order information receiving unit 130. Then, the order information receiving unit 130 stores the received product ID, order quantity, and operator ID in the order history storage unit 140 by store ID and by delivery date and time (S210).

  FIG. 9 is a flowchart for explaining a second detailed example of the operation when the store support system shown in FIG. 2 processes the ordering information. This detailed example is the same as the first detailed example shown in FIG. 8 except for the following points.

  First, the transmission unit 420 of the ordering terminal 400 collectively transmits the ordering information of all the products after all the product IDs and the order quantity are input to the input unit 410 of the ordering terminal 400 (S125: Yes) (S130). ). The transmission unit 420 determines whether or not all product IDs and order quantities have been input based on, for example, input from the operator.

  Further, the ID output unit 150 of the store support apparatus 100 performs setting of a standard quantity (S140) and calculation of a difference between the standard quantity and the order quantity (S150) for each product ID. Then, the ID output unit 150 performs the processing shown in S170 and S180 when the difference corresponding to one of the product IDs is out of the reference range (S162: Yes). Further, when the difference is within the reference range for all the product IDs (S162: No), the ID output unit 150 outputs information indicating that to the order information receiving unit 130. Then, the order information receiving unit 130 stores the received order quantity and operator ID in the order history storage unit 140 by store ID, by delivery date and by product ID (S210).

  As described above, according to the present embodiment, the store support apparatus 100 determines the order quantity when the difference between the order quantity input by the operator of the order terminal 400 and the standard quantity is outside the standard range. It is determined that the operator should be educated. Then, the terminal ID included in the ordering information is output, and the learning information is transmitted to the ordering terminal 400 corresponding to the terminal ID. For this reason, the operator can learn in the OJT (on-the-job training) format. In particular, this effect is enhanced when the ordering terminal 400 transmits the ordering information to the store support apparatus 100 each time the product ID and the order quantity are input (first detailed example shown in FIG. 8). Further, when the ordering terminal 400 collectively transmits the product ID and the order quantity to the store support apparatus 100 (second detailed example shown in FIG. 9), the operator collects the input after completing the input. Can learn.

  FIG. 10 is a block diagram illustrating a functional configuration of the store support apparatus 100 according to the second embodiment. The configuration of the store support system in which the store support device 100 of this embodiment is used is substantially the same as the configuration shown in FIG. 2 in the first embodiment.

  In the present embodiment, the store support apparatus 100 is the same as the store support apparatus 100 according to the first embodiment, except that an operator ID storage unit 180 is provided instead of the learning information storage unit 160 and the learning information transmission unit 170. It is.

  FIG. 11 is a flowchart showing a detailed example of the operation when the store support system in the present embodiment processes the ordering information. The processing shown in this figure is the same as the processing shown in FIG. 8 or FIG. 9 of the first embodiment except that the processing shown in S172 and S175 described later is performed instead of the processing shown in S170 to S200. is there. FIG. 11 shows a case similar to FIG.

  In this embodiment, when the difference between the order quantity and the standard quantity is outside the standard range (S160: Yes), the ID output unit 150 outputs the operator ID (S172), and the operator ID is stored in the operator ID storage unit 180. The ID is stored (S175). Here, the ID output unit 150 may store an operator ID for each store ID.

  According to this embodiment, the ID output unit 150 outputs an operator ID of an operator who should be trained regarding the determination of the order quantity. The operator ID storage unit 180 stores the operator ID output from the ID output unit 150. Therefore, by confirming the operator ID stored in the operator ID storage unit 180, it is possible to recognize the operator who should be trained regarding the determination of the order quantity.

As mentioned above, although embodiment of this invention was described with reference to drawings, these are the illustrations of this invention, Various structures other than the above are also employable.
Hereinafter, examples of the reference form will be added.
1. Order information receiving means for receiving order information including at least one of operator ID (Identification) and terminal ID, product ID, order quantity, and delivery timing from an order terminal operated by an operator in a store;
The difference between the standard quantity determined for each product ID and each delivery timing and the order quantity is calculated, and at least one of the operator ID and the terminal ID included in the order information when the difference does not satisfy the standard ID output means for outputting;
A store support apparatus.
2. 1. In the store support apparatus described in
A sales history storage means for storing the sales quantity of the product in the store according to the period in association with the product ID for identifying the product;
The store support device, wherein the ID output means reads the sales quantity of the period corresponding to the delivery timing included in the ordering information from the sales history storage means and sets it as the standard quantity.
3. 2. In the store support apparatus described in
In the sales history storage means, the period includes information indicating a day of the week,
The delivery timing includes information indicating a day of the week,
The said ID output means is a store assistance apparatus which selects the said period containing the same day of the week as the said delivery timing as the said period corresponding to the said delivery timing.
4). 1. ~ 3. In the store support device according to any one of
The order information includes the terminal ID,
The ID output means outputs the terminal ID,
Furthermore, a store support device comprising a transmission means for transmitting learning information to be learned by the operator to the ordering terminal corresponding to the terminal ID output by the ID output means.
5). A store support system comprising an order terminal operated by an operator in a store, and a store support device that provides learning information to be learned to the operator via the order terminal,
The ordering terminal is:
Input means for inputting the product ID and the order quantity by the operator;
Terminal-side transmission means for transmitting the product ID and order quantity, delivery timing, and terminal ID input to the input means to the store support apparatus as order information;
Terminal-side receiving means for receiving learning information from the store support device;
Display means for displaying the learning information received by the terminal-side receiving means;
Have
The store support device
A device-side receiving means for receiving the order information;
The difference between the standard quantity determined for each product ID and each delivery timing and the order quantity included in the order information is calculated, and the terminal ID included in the order information is output when the difference does not satisfy the standard. ID output means;
A device-side transmission unit that transmits the learning information to the ordering terminal when the ID output unit outputs the terminal ID;
Store support system with
6). 5). In the store support system described in
The terminal-side transmission unit is a store support system that transmits the order information to the store support device every time the product ID and the order quantity are input to the input unit.
7). A computer receiving order information including at least one of an operator ID and a terminal ID, a product ID, an order quantity, and a delivery timing from an order terminal operated by an operator in a store;
The computer calculates a difference between the standard quantity determined for each product ID and each delivery timing and the order quantity, and the operator ID or the terminal ID included in the order information when the difference does not satisfy a standard A step of outputting
A store support method comprising:
8). A step of inputting a product ID for identifying a product and an order quantity into an ordering terminal operated by an operator at a store;
The ordering terminal transmitting the inputted product ID and order quantity, delivery timing, and terminal ID for identifying the ordering terminal to the store support apparatus as ordering information;
The store support device receiving the ordering information;
The store support device calculates a difference between the standard quantity determined for each product ID and each delivery timing and the order quantity, and transmits the learning information to the order terminal when the difference does not satisfy a standard; ,
The ordering terminal receiving and displaying the learning information from the store support device;
A store support method comprising:
9. A program that, when installed on a computer, causes the computer to function as a store support device,
In the computer,
A function of receiving ordering information including at least one of an operator ID and a terminal ID, a product ID, an order quantity, and a delivery timing from an ordering terminal operated by an operator at a store;
A function of calculating a difference between the standard quantity determined for each product ID and each delivery timing and the order quantity, and outputting the operator ID or the terminal ID included in the order information when the difference does not satisfy a standard When,
A program to give

It is a block diagram which shows the function structure of the shop assistance apparatus concerning 1st Embodiment. It is a figure showing composition of a store support system which has a store support device. It is a figure which shows the data structure of the information which the sales history memory | storage part has memorize | stored. It is a figure which shows the data structure of the information which the order history memory | storage part has memorize | stored. It is a figure which shows the data structure of the information which the learning information storage part has memorize | stored. It is a block diagram which shows the function structure of an ordering terminal. It is a flowchart explaining operation | movement when a shop assistance system updates the sales history memory | storage part of a shop assistance apparatus. It is a flowchart explaining the 1st detailed example of operation | movement when a shop assistance system processes ordering information. It is a flowchart explaining the 2nd detailed example of operation | movement when a shop assistance system processes ordering information. It is a block diagram which shows the function structure of the shop assistance apparatus concerning 2nd Embodiment. It is a flowchart which shows the detailed example of operation | movement when a shop assistance system processes ordering information.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Communication line 100 Store support apparatus 110 Sales history memory | storage part 120 Sales information receiving part 130 Ordering information receiving part 140 Ordering history memory | storage part 150 ID output part 160 Learning information memory | storage part 170 Learning information transmission part 180 Operator ID memory | storage part 300 Shop terminal 400 Ordering terminal 410 Input unit 420 Transmission unit 430 Reception unit 440 Display unit

Claims (6)

Order information receiving means for receiving order information including a terminal ID (Identification), a product ID, an order quantity, and a delivery timing from an order terminal operated by an operator in the store;
An ID output means for calculating a difference between the standard quantity determined for each product ID and each delivery timing and the order quantity, and outputting the terminal ID included in the order information when the difference does not satisfy a standard;
A store support device comprising a transmission means for transmitting learning information to be learned by the operator to the ordering terminal corresponding to the terminal ID output by the ID output means. The store support device according to claim 1 ,
A sales history storage means for storing the sales quantity of the product in the store according to the period in association with the product ID for identifying the product;
The store support device, wherein the ID output means reads the sales quantity of the period corresponding to the delivery timing included in the ordering information from the sales history storage means and sets it as the standard quantity. In the store support apparatus according to claim 2 ,
In the sales history storage means, the period includes information indicating a day of the week,
The delivery timing includes information indicating a day of the week,
The said ID output means is a store assistance apparatus which selects the said period containing the same day of the week as the said delivery timing as the said period corresponding to the said delivery timing. A store support system comprising an order terminal operated by an operator in a store, and a store support device that provides learning information to be learned to the operator via the order terminal,
The ordering terminal is:
Input means for inputting the product ID and the order quantity by the operator;
Terminal-side transmission means for transmitting the product ID and order quantity, delivery timing, and terminal ID input to the input means to the store support apparatus as order information;
Terminal-side receiving means for receiving learning information from the store support device;
Display means for displaying the learning information received by the terminal-side receiving means;
Have
The store support device
A device-side receiving means for receiving the order information;
The difference between the standard quantity determined for each product ID and each delivery timing and the order quantity included in the order information is calculated, and the terminal ID included in the order information is output when the difference does not satisfy the standard. ID output means;
A device-side transmission unit that transmits the learning information to the ordering terminal when the ID output unit outputs the terminal ID;
Store support system with In the store support system according to claim 4 ,
The terminal-side transmission unit is a store support system that transmits the order information to the store support device every time the product ID and the order quantity are input to the input unit. A step of inputting a product ID for identifying a product and an order quantity into an ordering terminal operated by an operator at a store;
The ordering terminal transmitting the inputted product ID and order quantity, delivery timing, and terminal ID for identifying the ordering terminal to the store support apparatus as ordering information;
The store support device receiving the ordering information;
The store support device calculates a difference between the standard quantity determined for each product ID and each delivery timing and the order quantity, and transmits the learning information to the order terminal when the difference does not satisfy a standard; ,
The ordering terminal receiving and displaying the learning information from the store support device;
A store support method comprising:

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