JP5314728B2

JP5314728B2 - Remote monitoring system

Info

Publication number: JP5314728B2
Application number: JP2011089271A
Authority: JP
Inventors: 亨加藤; 顕康小川
Original assignee: Hitachi Building Systems Co Ltd
Current assignee: Hitachi Building Systems Co Ltd
Priority date: 2011-04-13
Filing date: 2011-04-13
Publication date: 2013-10-16
Anticipated expiration: 2031-04-13
Also published as: JP2012221411A

Abstract

<P>PROBLEM TO BE SOLVED: To provide a remote monitoring system capable of quickly transmitting alarm information to an operator who copes with abnormality of equipment inside a building. <P>SOLUTION: A small scale dispatch base 5 includes an abnormality reporting device 53 for reporting the abnormality of equipment inside a building to the inside when alarm information is received. A large scale dispatch base 4 includes: small scale dispatch base management means 442 for managing an operation state of the small scale dispatch base 5; transmission means for transmitting the alarm information to the small scale dispatch base 5; an abnormal reporting device 43 for reporting the abnormality of the equipment to the inside; and alarm information coping means for transmitting the alarm information to the small scale dispatch base 5 under operation by the transmission means when it is confirmed that the small scale dispatch base 5 is under operation after the alarm information is received from a monitoring center 3, and reporting the abnormality of the equipment to the inside by the abnormality reporting device 43 without transmitting the alarm information to the small scale dispatch base 5 when it is confirmed that the small scale dispatch base 5 is not operated. <P>COPYRIGHT: (C)2013,JPO&INPIT

Description

本発明は、建物に設置された設備機器の異常の有無を遠隔的に監視する監視センタを備えた遠隔監視システムに関する。 The present invention relates to a remote monitoring system including a monitoring center that remotely monitors whether there is an abnormality in equipment installed in a building.

一般的に、遠隔監視システムは、建物内に設置され、建物内の設備機器を監視する監視端末と、この監視端末に接続され、監視端末から建物内の設備機器の異常の有無を受信して遠隔的に監視する監視センタと、建物内の設備機器の異常を知らせる発報情報を受信し、建物内の設備機器の復旧作業を行う出動の拠点となる第１及び第２の出動拠点とを備えている。従って、監視センタが監視端末から発報情報を受信すると、これらの第１及び第２の出動拠点のうち、例えば異常が発生した設備機器を備えた建物に近い方、あるいは当該設備機器の異常に対処できる作業者が待機している方に、監視センタから直接あるいは他方から発報情報が伝達され、当該出動拠点の作業者が当該建物へ出動するようにしている。 Generally, a remote monitoring system is installed in a building and monitors a facility terminal in the building and is connected to the monitoring terminal, and receives from the monitoring terminal whether there is an abnormality in the facility device in the building. A monitoring center for remotely monitoring, and first and second dispatching bases that serve as dispatching bases for receiving the alarm information that informs the abnormality of the equipment in the building and performing restoration work on the equipment in the building I have. Therefore, when the monitoring center receives the notification information from the monitoring terminal, the first and second dispatching bases, for example, the one near the building equipped with the equipment in which an abnormality has occurred, or an abnormality in the equipment Notification information is transmitted from the monitoring center directly or from the other side to a worker who can handle the situation, so that the worker at the dispatch base is dispatched to the building.

この種の従来技術の１つとして、建物に設置された設備機器を遠隔的に監視する監視センタと、この監視センタに接続され、建物の設備機器の保守や修理を行う出動拠点とを備え、監視センタは、建物内の設備機器の異常を知らせる発報情報を表示可能な表示操作装置を有し、出動拠点は、監視センタから受信した発報情報を表示可能な出動指示装置を有し、監視センタからの発報情報に対して受信確認情報を送信可能に構成し、処理装置は、監視センタからの発報情報に対する出動指示装置からの受信確認情報の受信がないとき、発報情報を監視センタの表示操作装置に転送して表示するようにした遠隔監視システムが知られている（例えば、特許文献１参照）。 As one of the conventional technologies of this type, a monitoring center that remotely monitors equipment installed in a building, and a dispatch base that is connected to the monitoring center and performs maintenance and repair of building equipment are provided. The monitoring center has a display operation device that can display notification information that notifies an abnormality of equipment in the building, and the dispatch base has a dispatch instruction device that can display the notification information received from the monitoring center, The reception confirmation information can be transmitted in response to the notification information from the monitoring center, and the processing device displays the notification information when no reception confirmation information is received from the dispatch instruction device for the notification information from the monitoring center. A remote monitoring system is known that is transferred to a display operation device of a monitoring center and displayed (for example, see Patent Document 1).

具体的には、この従来技術の遠隔監視システムは、監視センタからの発報情報に対して出動拠点で受信確認情報の送信が行われなかった場合には、監視センタの表示操作装置へ発報情報を自動的に転送して表示するようにしているので、出動拠点に出動する作業者が不在で監視センタからの発報情報に対して出動拠点で受信確認の操作が行われなかったり、あるいは発報情報の配信後に通信回線や出動指示装置に障害が発生して受信確認情報を送信できなくなったりすると、監視センタの表示操作装置へ発報情報を自動的に転送して表示することになり、この監視センタでは２４時間態勢で対応する作業者が待機して対処するようになっている。 Specifically, this remote monitoring system of the prior art issues a notification to the display operation device of the monitoring center when the reception confirmation information is not transmitted at the dispatch base for the notification information from the monitoring center. Since the information is automatically transferred and displayed, there is no worker dispatched to the dispatch base, and there is no reception confirmation operation at the dispatch base for the alert information from the monitoring center, or If a failure occurs in the communication line or dispatch instruction device after the notification information is distributed and the reception confirmation information cannot be transmitted, the notification information is automatically transferred to the display operation device of the monitoring center and displayed. In this monitoring center, a corresponding worker is on standby for 24 hours.

特開平１０−１１１９９３号公報JP-A-10-111993

しかし、上述した特許文献１に開示された従来技術の遠隔監視システムは、出動拠点に出動する作業者が不在で監視センタからの発報情報に対して出動拠点で受信確認の操作が行われず、あるいは発報情報の配信後に通信回線や出動指示装置に障害が発生して受信確認情報を送信できない状態であるかどうかを判断するために、出動拠点の出動指示装置等が発報情報を受信してから一定の時間待機する必要がある。そのため、監視センタから出動拠点へ発報情報が送信されても監視センタの表示操作装置へ発報情報が転送して表示されるまでに時間がかかり、異常が発生した設備機器の点検又は修理等の復旧作業の対応が遅れることが懸念されている。特に、当該設備機器に生じた異常がエレベータにおける乗客の閉じ込め等のように緊急を要する場合には、当該設備機器の復旧作業を行う作業者に対して情報伝達を確実に行って対処する必要がある。 However, in the remote monitoring system of the prior art disclosed in Patent Document 1 described above, there is no worker dispatched to the dispatching base, and the operation of confirming reception at the dispatching base is not performed on the notification information from the monitoring center. Alternatively, the dispatch instruction device at the dispatch base receives the alert information in order to determine whether or not the communication line or dispatch instruction device has failed after delivery of the alert information and the reception confirmation information cannot be transmitted. It is necessary to wait for a certain period of time. For this reason, even if the alarm information is transmitted from the monitoring center to the dispatching base, it takes time until the alarm information is transferred to the display operation device of the monitoring center and displayed. There is a concern that the recovery work will be delayed. In particular, when an abnormality that occurs in the equipment is urgent, such as confinement of passengers in an elevator, it is necessary to ensure that information is communicated to workers who perform restoration work on the equipment. is there.

本発明は、このような従来技術の実情からなされたもので、その目的は、建物内の設備機器の異常に対処する作業者に対して発報情報を迅速に伝達することができる遠隔監視システムを提供することにある。 The present invention has been made based on the actual situation of the prior art as described above. The purpose of the present invention is to provide a remote monitoring system capable of promptly transmitting notification information to an operator who deals with an abnormality in equipment in a building. Is to provide.

上記の目的を達成するために、本発明の遠隔管理システムは、複数の建物内に設置され、これらの建物内の設備機器をそれぞれ監視する監視端末を含む監視端末装置群と、この監視端末装置群の各監視端末に接続され、前記各監視端末から前記建物内の前記設備機器の異常の有無を受信して遠隔的に監視する監視センタと、前記建物内の前記設備機器の異常を知らせる発報情報を受信し、前記建物内の前記設備機器の復旧作業を行う出動の拠点となる第１及び第２の出動拠点とを備えた遠隔監視システムにおいて、前記第１の出動拠点は、前記第２の出動拠点よりも小規模に設定された複数の小規模出動拠点から成り、これらの小規模出動拠点は、前記発報情報を受信した場合に、前記建物内の前記設備機器の異常を内部に報知する第１の異常報知機器と、前記第２の出動拠点から受信した情報を表示する情報表示手段とを有し、前記情報表示手段は、前記第２の出動拠点に対して当該設備機器の復旧作業を行う作業者を登録する登録手段を有し、前記第２の出動拠点は、前記各小規模出動拠点よりも大規模に設定され、前記複数の小規模出動拠点を管轄する大規模出動拠点から成り、この大規模出動拠点は、前記小規模出動拠点に異常が発生した前記設備機器の前記建物へ出動する作業者が不在でなく、あるいは前記小規模出動拠点に通信上の障害が発生していないことにより前記小規模出動拠点の作業者が出動可能であるかどうかを管理する出動拠点管理手段と、前記小規模出動拠点へ前記発報情報を送信する送信手段と、前記建物内の前記設備機器の異常を内部に報知する第２の異常報知機器と、異常が発生した前記建物内の前記設備機器に関する機器情報を提供する情報提供手段を有し、前記監視センタから前記発報情報を受信した後に前記出動拠点管理手段によって前記小規模出動拠点に異常が発生した前記設備機器の前記建物へ出動する作業者が不在でなく、あるいは前記小規模出動拠点に通信上の障害が発生していないことにより前記小規模出動拠点の作業者が出動可能であることを確認した場合に、前記送信手段によって当該小規模出動拠点へ前記発報情報を送信すると共に、前記情報提供手段によって当該小規模出動拠点へ前記機器情報を送信し、前記出動拠点管理手段によって前記小規模出動拠点に異常が発生した前記設備機器の前記建物へ出動する作業者が不在でなく、あるいは前記小規模出動拠点に通信上の障害が発生していないことにより前記小規模出動拠点の作業者が出動可能であることを確認した場合であっても、前記情報表示手段の前記登録手段によって作業者の登録が行われなかったことを確認した場合には、前記第２の異常報知機器によって前記建物内の前記設備機器の異常を内部に報知し、前記出動拠点管理手段によって前記小規模出動拠点に異常が発生した前記設備機器の前記建物へ出動する作業者が不在であり、あるいは前記小規模出動拠点に通信上の障害が発生していることにより前記小規模出動拠点の作業者が出動可能でないことを確認した場合に、当該小規模出動拠点へ前記発報情報を送信せずに前記第２の異常報知機器によって前記建物内の前記設備機器の異常を内部に報知する発報情報対応手段と、前記監視端末装置群の前記各監視端末のうち管轄する装置を管理する監視端末管理手段とを有し、この監視端末管理手段によって前記各小規模出動拠点のうち異常が発生した前記設備機器に技術面において対処可能な作業者が所属する小規模出動拠点を選定して特定し、前記発報情報及び前記機器情報の送信は、前記発報情報対応手段が前記監視センタから前記発報情報を受信した後に、前記出動拠点管理手段によって前記小規模出動拠点に異常が発生した前記設備機器の前記建物へ出動する作業者が不在でなく、あるいは前記小規模出動拠点に通信上の障害が発生していないことにより作業者が出動可能であることを確認した前記各小規模出動拠点のうち特定した小規模出動拠点に対して行われることを特徴としている。 In order to achieve the above object, a remote management system of the present invention is installed in a plurality of buildings and includes a monitoring terminal device group including monitoring terminals that respectively monitor facility equipment in these buildings, and the monitoring terminal device A monitoring center that is connected to each monitoring terminal of the group and receives the presence / absence of abnormality of the equipment in the building from each monitoring terminal and remotely monitors the monitoring center, and a notification that notifies the abnormality of the equipment in the building receiving the broadcast information, the remote monitoring system comprising a first and a second dispatch centers as the base of the dispatch performing restoration work of the equipment in the building, the first dispatch site, the first 2 consisting of a plurality of small-scale dispatch bases set smaller than the dispatch bases, and these small-scale dispatch bases, when receiving the notification information, internalize the abnormality of the equipment in the building. The first difference to inform It has a notification device, and an information display means for displaying the information received from the second dispatch offices, the information display means, an operator who performs the recovery operation of the equipment with respect to the second dispatch centers has a registration means for registering said second dispatch offices, the than the small dispatch centers set on a large scale, made from a large dispatch centers that has jurisdiction over the plurality of small dispatch offices, the large The scale dispatch base is the absence of a worker dispatching to the building of the facility equipment in which an abnormality has occurred in the small dispatch base, or because there is no communication failure in the small dispatch base. and mobilization base management means the operator of the small dispatch centers to manage or dispatch possible der Rukado, and transmission means for transmitting the onset report information to the small dispatch centers, abnormality of the equipment in the building To inform the inside And abnormality notification device has information providing means for providing device information on the equipment of the abnormality occurs in the building, the small by the dispatch local management unit after receiving the calling report information from the monitoring center An operator at the small dispatch base is not present because there is no worker dispatched to the building of the facility equipment in which an abnormality has occurred at the scale dispatch base, or there is no communication failure at the small dispatch base. if but was confirmed to be a possible turnout, the sends the onset report information to the small dispatch centers by transmission means, transmits the device information to the small dispatch offices by the information providing means, said There is no worker dispatched to the building of the facility equipment in which an abnormality has occurred in the small-scale dispatch base by the dispatch base management means, or the small-scale dispatch base Even if it is confirmed that the worker at the small dispatch base can be dispatched because no communication failure has occurred, the registration of the information display means can register the worker. If it is confirmed that the failure has not been confirmed, the second abnormality notification device notifies the abnormality of the equipment in the building to the inside, and the dispatch base management means has caused an abnormality in the small-scale dispatch base. Confirm that there is no worker dispatched to the building of the equipment, or that the worker at the small dispatch base can not be dispatched due to a communication failure at the small dispatch base. when the alarm information corresponding means for notifying the small dispatch to bases of the equipment in said building by the second abnormality notification device without sending the calling report information abnormality therein, the audit Have a monitoring terminal management unit that manages a device that jurisdiction of each monitoring terminal of a terminal device group, the technical to the equipment abnormality occurs among the respective small dispatch offices by the monitoring terminal management unit A small dispatch base to which a workable worker belongs is selected and specified, and the notification information and the device information are transmitted after the notification information corresponding means receives the notification information from the monitoring center. In addition, there is no worker dispatched to the building of the facility equipment in which an abnormality has occurred in the small-scale dispatch base by the dispatch base management means, or no communication failure has occurred in the small dispatch base. is characterized in Rukoto made to small dispatch centers identified among the respective small dispatch offices confirming that the operator can be mobilized by.

このように構成した本発明は、建物内の設備機器に異常が発生すると、監視センタは監視端末から当該設備機器の異常を知らせる発報情報を受信し、発報情報を例えば大規模出動拠点へ送信する。大規模出動拠点が監視センタから発報情報を受信すると、大規模出動拠点の発報情報対応手段が、出動拠点管理手段によって小規模出動拠点が稼働中であるかどうか、すなわち小規模出動拠点に異常が発生した設備機器の建物へ出動する作業者が不在でなく、あるいは小規模出動拠点に通信上の障害が発生していないことにより各小規模出動拠点の作業者が出動可能であるかどうかを確認する。このとき、発報情報対応手段が、出動拠点管理手段によって小規模出動拠点が稼働中であること、すなわち小規模出動拠点に異常が発生した設備機器の建物へ出動する作業者が不在でなく、あるいは小規模出動拠点に通信上の障害が発生していないことにより小規模出動拠点の作業者が出動可能であることを確認した場合には、送信手段によって稼働中の小規模出動拠点へ発報情報を送信する。そして、稼働中の小規模出動拠点が発報情報を受信し、第１の異常報知機器によって当該設備機器の異常を内部に報知することにより、小規模出動拠点で待機する出動可能な作業者が当該設備機器の異常を知ることができ、当該設備機器の復旧作業における実行性を高めることができる。 In the present invention configured as described above, when an abnormality occurs in the equipment in the building, the monitoring center receives notification information informing the abnormality of the equipment from the monitoring terminal, and sends the notification information to, for example, a large-scale dispatch base. Send. When large mobilization base receives the alarm information from the monitoring center, the alarm information corresponding means large dispatch centers, whether small turnout base by spending local management unit is running, that is, small dispatch offices Whether there are no workers dispatched to the building of the equipment where the abnormality has occurred, or whether the workers at each small dispatch base can be dispatched because there is no communication failure at the small dispatch base. Confirm. At this time, the notification information response means that the small-scale dispatch base is in operation by the dispatch base management means , that is, there is no worker dispatched to the building of the facility equipment in which an abnormality has occurred in the small-scale dispatch base, Alternatively , when it is confirmed that a worker at the small dispatch base can be dispatched because there is no communication failure at the small dispatch base, a notification is sent to the small dispatch base in operation by the transmission means. Send information. A small dispatching base in operation receives the notification information, and the first abnormality notification device notifies the abnormality of the facility device to the inside so that a dispatchable worker standing by at the small dispatching base can It is possible to know the abnormality of the equipment and to improve the operability in the restoration work of the equipment.

一方、発報情報対応手段が、出動拠点管理手段によって小規模出動拠点が稼働していないことを確認した場合には、小規模出動拠点へ発報情報を送信せずに第２の異常報知機器によって当該設備機器の異常を内部に報知することにより、大規模出動拠点で待機する作業者が当該設備機器の異常を把握して当該設備機器の復旧作業を早期に行うことができる。このように、小規模出動拠点が稼働中であるか否かに拘わらず、建物内の設備機器の異常に対処する作業者に対して発報情報を迅速に伝達することができる。 On the other hand, when the dispatch information handling means confirms by the dispatch base management means that the small dispatch base is not in operation, the second abnormality notification device does not transmit the alert information to the small dispatch base. Thus, by notifying the inside of the abnormality of the equipment, the worker standing by at the large-scale dispatch base can grasp the abnormality of the equipment and can quickly restore the equipment. Thus, regardless of whether or not the small dispatch base is in operation, it is possible to promptly transmit the notification information to the worker who deals with the abnormality of the equipment in the building.

上述のように構成した本発明は、大規模出動拠点の発報情報対応手段は、監視センタから発報情報を受信し、出動拠点管理手段によって小規模出動拠点が稼働中であること、すなわち小規模出動拠点に異常が発生した設備機器の建物へ出動する作業者が不在でなく、あるいは小規模出動拠点に通信上の障害が発生していないことにより小規模出動拠点の作業者が出動可能であることを確認した場合には、送信手段によって稼働中の小規模出動拠点へ発報情報を送信すると共に、情報提供手段によって当該小規模出動拠点へ機器情報を送信することにより、第１の異常報知機器から当該設備機器の異常を知った小規模出動拠点の作業者が情報提供手段によって提供された当該設備機器の機器情報を参照して当該設備機器の復旧作業を行うことができるので、当該設備機器の異常に対して適切に対応することができる。 The present invention configured as described above, alarm information corresponding means large dispatch centers receives alarm information from the monitoring center, it small dispatch offices by spending local management unit is running, i.e. small A worker at a small dispatch base can be dispatched because there is no worker dispatched to the building of the equipment where an abnormality has occurred at the large dispatch base, or because there is no communication failure at the small dispatch base. If it is confirmed that there is configured to transmit the alarm information to the small dispatch centers in operation by the transmission means, by transmitting the device information to the small dispatch offices by the information providing means, the first abnormality with reference to the device information of the equipment provided workers small turnout bases know abnormality of the equipment from the broadcast device by the information providing means to perform the recovery operation of the equipment Since wear, it is possible to appropriately respond to the abnormality of the equipment.

上述のように構成した本発明は、大規模出動拠点の発報情報対応手段は、監視センタから発報情報を受信し、出動拠点管理手段によって小規模出動拠点が稼働中であること、すなわち小規模出動拠点に異常が発生した設備機器の建物へ出動する作業者が不在でなく、あるいは小規模出動拠点に通信上の障害が発生していないことにより小規模出動拠点の作業者が出動可能であることを確認した場合であっても、仮に情報表示手段の登録手段によって作業者の登録が行われなかったことを確認した場合には、第２の異常報知機器によって建物内の設備機器の異常を内部に報知することにより、発報情報の伝達漏れを防ぐと共に、小規模又は大規模出動拠点で待機する作業者が当該設備機器の異常に確実に対応することができる。 The present invention configured as described above, alarm information corresponding means large dispatch centers receives alarm information from the monitoring center, it small dispatch offices by spending local management unit is running, i.e. small A worker at a small dispatch base can be dispatched because there is no worker dispatched to the building of the equipment where an abnormality has occurred at the large dispatch base, or because there is no communication failure at the small dispatch base. even when it was confirmed that, when a temporarily registered workers by the registration means of the information display means, it was confirmed that not made, the abnormality of the equipment within the building by the second abnormality notification device By notifying the inside, it is possible to prevent the leakage of the notification information and to ensure that the worker waiting at the small-scale or large-scale dispatch base responds to the abnormality of the equipment.

上述のように構成した本発明は、大規模出動拠点の発報情報対応手段が、監視センタから発報情報を受信し、出動拠点管理手段によって複数の小規模出動拠点のうち、例えば異常が発生した設備機器に技術面等において対処可能な作業者が所属する小規模出動拠点が稼働中であること、すなわち小規模出動拠点に異常が発生した設備機器の建物へ出動する作業者が不在でなく、あるいは小規模出動拠点に通信上の障害が発生していないことにより小規模出動拠点の作業者が出動可能であることを確認した場合には、送信手段によってこれらの稼働中の小規模出動拠点のうち、例えば当該設備機器が設置された建物から最も近い小規模出動拠点へ発報情報を送信することにより、当該設備機器の作業を行うのに適した作業者を最短で当該建物へ出動させることができるので、復旧作業を早期に開始することができる。一方、大規模出動拠点の発報情報対応手段が、監視センタから発報情報を受信し、出動拠点管理手段によって当該作業者が所属する小規模出動拠点が稼働していないこと、すなわち小規模出動拠点に異常が発生した設備機器の建物へ出動する作業者が不在であり、あるいは小規模出動拠点に通信上の障害が発生していることにより小規模出動拠点の作業者が出動可能でないことを確認した場合には、第２の異常報知機器によって小規模出動拠点よりも多くの作業者が待機する大規模出動拠点の作業者が当該設備機器の異常を知ることができるので、当該設備機器の復旧作業を行う作業者を容易に確保することができる。 In the present invention configured as described above , the large-scale dispatch base reporting information response means receives the reporting information from the monitoring center, and the dispatch base management means generates, for example, an abnormality among a plurality of small dispatch bases. The small dispatch base where workers who can deal with the equipment in the technical aspect belong to the operating equipment is in operation, that is, there is no worker dispatched to the building of the equipment that has an abnormality in the small dispatch base. Or , when it is confirmed that there is no communication failure at the small dispatching base and the workers at the small dispatching base can be dispatched , the small dispatching base in operation by the transmission means. Among them, for example, by sending notification information to the nearest small dispatch base from the building where the equipment is installed, the worker who is suitable for the work of the equipment is sent to the building in the shortest time. Since it is possible to dynamic, it is possible to start the restoration work at an early stage. On the other hand, the alarm information corresponding means large mobilization site receives alarm information from the monitoring center, the small dispatch offices to which the operator belongs the turnout local management unit is not running, i.e. small dispatch Confirm that there is no worker dispatched to the building of the equipment / equipment where the abnormality occurred at the base, or that the worker at the small dispatch base cannot be dispatched due to a communication failure at the small dispatch base. In the case of confirmation, the second abnormality notification device allows the worker at the large-scale dispatch base where more workers are waiting than the small dispatch base to know the abnormality of the facility equipment. Workers who perform recovery work can be easily secured.

本発明の遠隔監視システムは、建物内の設備機器の異常の有無を監視する監視センタと、建物内の設備機器の異常を知らせる発報情報を受信し、建物内の設備機器の復旧作業を行う出動の拠点となる小規模及び大規模出動拠点とを備えている。そして、大規模出動拠点の発報情報対応手段が、出動拠点管理手段によって小規模出動拠点が稼働中であることを確認した場合には、送信手段によって稼働中の小規模出動拠点へ発報情報を送信することにより、第１の異常報知機器によって当該設備機器の異常が小規模出動拠点の内部に報知されるので、稼働中の小規模出動拠点で待機する出動可能な作業者が当該設備機器の異常を知ることができ、当該設備機器の復旧作業における実行性を高めることができる。一方、大規模出動拠点の発報情報対応手段が、出動拠点管理手段によって小規模出動拠点が稼働していないことを確認した場合には、第２の異常報知機器によって当該設備機器の異常が大規模出動拠点の内部に報知されるので、大規模出動拠点で待機する作業者が当該設備機器の異常を把握して当該設備機器の復旧作業を早期に行うことができる。このように、小規模出動拠点が稼働中であるか否かに拘わらず、建物内の設備機器の異常に対処する作業者に対して発報情報を迅速に伝達することができ、従来よりも円滑な監視システムの運用を実現することができる。 The remote monitoring system of the present invention receives a monitoring center that monitors the presence or absence of abnormality of facility equipment in a building, and notification information notifying the abnormality of facility equipment in the building, and performs restoration work of the facility equipment in the building. It has small and large-scale dispatch bases that serve as dispatch bases. When the reporting information handling means of the large-scale dispatch base confirms that the small dispatch base is in operation by the dispatch base management means, the notification information is sent to the small dispatch base in operation by the transmission means. Is transmitted to the inside of the small dispatch base by the first abnormality notification device, so that a dispatchable worker standing by at the small dispatch base in operation can receive the equipment. Can be known, and the operability in the restoration work of the equipment can be improved. On the other hand, when the dispatch information handling means of the large-scale dispatch base confirms that the small dispatch base is not operating by the dispatch base management means, the second malfunction notification apparatus causes a major malfunction of the equipment. because they are reported to the inside of the scale mobilization base, it is possible to work who are waiting in the large-scale mobilization base is carried out at an early stage of the restoration work of the equipment to understand the abnormality of the equipment. In this way, regardless of whether or not the small dispatch base is in operation, it is possible to quickly transmit the alert information to the worker who deals with the abnormality of the equipment in the building, Smooth operation of the monitoring system can be realized.

本発明に係る遠隔監視センタの一実施形態の構成を示す図である。It is a figure which shows the structure of one Embodiment of the remote monitoring center which concerns on this invention. 図１に示す本実施形態の動作を説明する図である。It is a figure explaining the operation | movement of this embodiment shown in FIG.

以下、本発明に係る遠隔監視システムを実施するための形態を図に基づいて説明する。 Hereinafter, an embodiment for implementing a remote monitoring system according to the present invention will be described with reference to the drawings.

図１に示すように、本発明に係る遠隔監視システムの一実施形態は、図示しない複数の建物内にそれぞれ設置され、これらの建物内の設備機器をそれぞれ監視する監視端末１１，１２，・・・，１ｎを含む監視端末装置群１と、この監視端末装置群１の各監視端末１１，１２，・・・，１ｎに通信手段２を介して接続され、各監視端末１１，１２，・・・，１ｎから建物内の設備機器の異常の有無を受信して遠隔的に監視する監視センタ３と、建物内の設備機器の異常を知らせる発報情報を受信し、建物内の設備機器の復旧作業を行う出動の拠点となる第１及び第２の出動拠点とを備えている。 As shown in FIG. 1, an embodiment of a remote monitoring system according to the present invention is installed in each of a plurality of buildings (not shown), and monitoring terminals 11, 12,. ., 1n, and the monitoring terminals 11, 12,..., 1n of the monitoring terminal group 1 are connected to each monitoring terminal 11, 12,.・ Receiving alarm information from facility monitoring equipment 3 to remotely monitor the presence or absence of equipment in the building from 1n, and alarm information informing the equipment equipment in the building, and restore equipment in the building The first and second dispatching bases that serve as dispatching bases for performing work are provided.

本実施形態は、例えば第１の出動拠点は、第２の出動拠点よりも小規模に設定された複数の小規模出動拠点５から成り、第２の出動拠点は、各小規模出動拠点５よりも大規模に設定され、複数の小規模出動拠点５を管轄する大規模出動拠点４とから成っている。この大規模出動拠点４は通信手段６を介して監視センタ３に接続されている。 In the present embodiment, for example, the first dispatching base is composed of a plurality of small dispatching bases 5 set smaller than the second dispatching base, and the second dispatching base is from each small dispatching base 5. The large-scale dispatching base 4 which is set on a large scale and has jurisdiction over a plurality of small dispatching bases 5. This large-scale dispatch base 4 is connected to the monitoring center 3 via the communication means 6.

監視センタ３は、通信手段２を接続し、監視端末装置群１の各端末装置１１，１２，・・・，１ｎと通信する端末通信装置３１と、この端末通信装置３１が監視端末１１，１２，・・・，１ｎから受信した発報情報を表示する表示操作装置３２と、端末通信装置３１等の各種装置を制御する制御部３３と、通信手段６に接続され、大規模出動拠点４との通信を制御する配信装置３４と、監視端末１１，１２，・・・，１ｎや大規模出動拠点４に関する情報を格納する記憶装置３５とから構成されている。具体的には、記憶装置３５は、監視端末装置群１の各監視端末１１，１２，・・・，１ｎを管理する監視端末管理手段３５１と、大規模出動拠点４の稼働状態を管理する大規模出動拠点管理手段３５２とを含んでいる。 The monitoring center 3 connects the communication means 2 and communicates with the terminal devices 11, 12,..., 1n of the monitoring terminal device group 1, and the terminal communication device 31 is connected to the monitoring terminals 11, 12 ,..., 1n, a display operation device 32 for displaying notification information, a control unit 33 for controlling various devices such as a terminal communication device 31, and a large-scale dispatch base 4 connected to the communication means 6. , 1n and the storage device 35 for storing information related to the large-scale dispatch base 4. Specifically, the storage device 35 is a monitoring terminal management unit 351 that manages each of the monitoring terminals 11, 12,..., 1 n of the monitoring terminal device group 1, and a large size that manages the operating state of the large-scale dispatch base 4. The scale dispatch base management means 352 is included.

大規模出動拠点４は、通信手段６に接続され、監視センタ３との通信を制御する通信装置４１と、小規模出動拠点５に関する情報を格納する記憶装置４４と、小規模出動拠点５へ通信手段６を介して発報情報を送信する図示しない送信手段と、建物内の設備機器の異常を内部に報知する第２の異常報知機器、すなわち異常報知機器４３と、異常が発生した建物内の設備機器に関する機器情報を提供する情報提供手段４５とを有している。具体的には、記憶装置４４は、監視端末装置群１の監視端末１１，１２，・・・，１ｎのうち管轄する装置を管理する監視端末管理手段４４１と、小規模出動拠点５が稼働しているかどうかを管理する出動拠点管理手段、すなわち小規模出動拠点５が稼働しているかどうかの情報を管理する小規模出動拠点管理手段４４２と、監視センタ３から受信した発報情報を管理する発報情報管理手段４４３とを含んでいる。ここで、小規模出動拠点５が稼働しているとは、小規模出動拠点５に異常が発生した設備機器の建物へ出動する作業者が不在でなく、あるいは小規模出動拠点５に通信上の障害が発生していないことにより小規模出動拠点５の作業者が出動可能であることを示しており、小規模出動拠点５が稼働していないとは、小規模出動拠点５に異常が発生した設備機器の建物へ出動する作業者が不在であり、あるいは小規模出動拠点５に通信上の障害が発生していることにより小規模出動拠点５の作業者が出動可能でないことを示している。なお、通信装置４１は上述の送信手段を内部に含んでいる。 The large-scale dispatch base 4 is connected to the communication means 6 and communicates with the communication device 41 that controls communication with the monitoring center 3, the storage device 44 that stores information regarding the small dispatch base 5, and the small dispatch base 5. Transmitting means (not shown) for transmitting notification information via means 6, a second abnormality notifying device for notifying an abnormality of equipment in the building, that is, an abnormality notifying device 43, and the inside of the building where the abnormality has occurred And information providing means 45 for providing device information related to the equipment. Specifically, in the storage device 44, a monitoring terminal management unit 441 that manages a device that has jurisdiction among the monitoring terminals 11, 12,..., 1n of the monitoring terminal device group 1 and a small dispatch base 5 operate. Dispatch base management means for managing whether or not the small dispatch base 5 is operating, small dispatch base management means 442 for managing whether or not the small dispatch base 5 is in operation, and dispatch information for managing the notification information received from the monitoring center 3. Information information management means 443. Here, the small-scale dispatch base 5 is operating when there is no worker dispatched to the building of the equipment in which an abnormality has occurred in the small-scale dispatch base 5 or the small dispatch base 5 is in communication with the small dispatch base 5. This indicates that the worker at the small dispatch base 5 can be dispatched due to the absence of a failure. If the small dispatch base 5 is not in operation, an abnormality has occurred at the small dispatch base 5. This indicates that the worker who is dispatched to the building of the equipment is absent or that the worker at the small dispatch base 5 cannot be dispatched due to a communication failure at the small dispatch base 5. Note that the communication device 41 includes the above-described transmission means.

小規模出動拠点５は、通信手段６に接続され、大規模出動拠点４との通信を制御する通信装置５１と、発報情報を受信した場合に、建物内の設備機器の異常を内部に報知する第１の異常報知機器、すなわち異常報知機器５３とを有している。また、小規模出動拠点５は、大規模出動拠点４から受信した情報を表示する情報表示手段を有している。この情報表示手段は、例えば通信装置５１に接続され、各種の情報を入力して大規模出動拠点４へ送信する事務用パソコン５２から成っている。 The small-scale dispatch base 5 is connected to the communication means 6 and, when receiving communication information 51 for controlling communication with the large-scale dispatch base 4 and the notification information, notifies the abnormality of the equipment in the building. The first abnormality notification device, that is, the abnormality notification device 53 is provided. The small dispatch base 5 has information display means for displaying information received from the large dispatch base 4. This information display means is connected to the communication device 51, for example, and comprises an office personal computer 52 that inputs various information and transmits it to the large-scale dispatch base 4.

そして、大規模出動拠点４は、監視センタ３から発報情報を受信した後に記憶装置４４の小規模出動拠点管理手段４４２によって小規模出動拠点５が稼働中であることを確認した場合に、送信手段によって稼働中の小規模出動拠点５へ発報情報を送信し、小規模出動拠点管理手段４４２によって小規模出動拠点５が稼働していないことを確認した場合に、小規模出動拠点５へ発報情報を送信せずに異常報知機器４３によって建物内の設備機器の異常を内部に報知する図示しない発報情報対応手段を有している。 The large-scale dispatch base 4 transmits the notification information when the small-scale dispatch base management means 442 of the storage device 44 confirms that the small dispatch base 5 is in operation after receiving the notification information from the monitoring center 3. Information is sent to the small dispatching base 5 that is in operation, and the small dispatching base management means 442 confirms that the small dispatching base 5 is not in operation, the alert is sent to the small dispatching base 5 It has a not-shown notification information handling means for notifying the inside of the equipment in the building of the abnormality by the abnormality notification device 43 without transmitting the report information.

さらに、本実施形態では、大規模出動拠点４の発報情報対応手段は、監視センタ３から発報情報を受信した後に小規模出動拠点管理手段４４２によって小規模出動拠点５が稼働中であることを確認した場合に、上述したように送信手段によって稼働中の小規模出動拠点５へ発報情報を送信すると共に、情報提供手段４５によって当該小規模出動拠点５へ機器情報を送信するようになっている。 Further, in the present embodiment, the alert information handling means of the large dispatch base 4 is that the small dispatch base 5 is in operation by the small dispatch base management means 442 after receiving the alert information from the monitoring center 3. As described above, the transmission means transmits the notification information to the small dispatching base 5 in operation, and the information providing means 45 transmits the device information to the small dispatching base 5 as described above. ing.

また、本実施形態では、小規模出動拠点５２の事務用パソコン５２は、例えば大規模出動拠点４の情報提供手段４５に対して作業者の登録を行う図示しない登録手段を有し、大規模出動拠点４の発報情報対応手段は、例えば事務用パソコン５２の登録手段によって作業者の登録が行われたことを確認した場合に、発報情報の送信後に小規模出動拠点５から応答があった旨を専用表示装置４２に表示し、小規模出動拠点管理手段４４２によって小規模出動拠点５が稼働中であることを確認した場合であっても、事務用パソコン５２の登録手段によって作業者の登録が行われなかったことを確認した場合には、異常報知機器４３によって建物内の設備機器の異常を内部に報知するようになっている。 In this embodiment, the office personal computer 52 of the small dispatch base 52 has a registration means (not shown) for registering an operator with the information providing means 45 of the large dispatch base 4, for example. For example, when the reporting information handling means of the base 4 confirms that the worker has been registered by the registration means of the office computer 52, there is a response from the small dispatch base 5 after the transmission of the reporting information. Even if the small-scale dispatch base management means 442 confirms that the small-scale dispatch base 5 is in operation, the operator registration is performed by the registration means of the office computer 52. When it is confirmed that the operation has not been performed, the abnormality notification device 43 notifies the inside of the abnormality of the equipment in the building.

次に、本実施形態の動作を図２のフローチャートに基づいて説明する。 Next, the operation of the present embodiment will be described based on the flowchart of FIG.

図２は図１に示す本実施形態の動作を説明する図である。 FIG. 2 is a diagram for explaining the operation of the present embodiment shown in FIG.

本実施形態は、図２に示すように監視端末装置群１の監視端末１１，１２，・・・，１ｎのうち例えば監視端末１１が監視する建物内の設備機器に異常が発生すると、監視端末１１は、通信手段２を介して監視センタ３の端末通信装置３１へ発報情報を送信する。そして、監視センタ３は監視端末１１から発報情報を受信すると、監視センタ３の制御部３３が記憶装置３５の監視端末管理手段３５１によって異常の内容を特定する（Ｓ１）。さらに、監視センタの制御部３３は、記憶装置３５の監視端末管理手段３５１によって監視端末１１，１２，・・・，１ｎを管轄する大規模出動拠点４を特定する（Ｓ２）。 In this embodiment, as shown in FIG. 2, when an abnormality occurs in, for example, equipment in a building monitored by the monitoring terminal 11 among the monitoring terminals 11, 12,... 11 transmits the notification information to the terminal communication device 31 of the monitoring center 3 via the communication means 2. Then, when the monitoring center 3 receives the notification information from the monitoring terminal 11, the control unit 33 of the monitoring center 3 specifies the content of the abnormality by the monitoring terminal management means 351 of the storage device 35 (S1). Further, the control unit 33 of the monitoring center specifies the large-scale dispatch base 4 that has jurisdiction over the monitoring terminals 11, 12,..., 1n by the monitoring terminal management means 351 of the storage device 35 (S2).

次に、監視センタ３の制御部３３は、大規模出動拠点管理手段３５２によって大規模出動拠点４の稼働状態を確認する（Ｓ３）。そして、監視センタ３の制御部３３は、大規模出動拠点４が稼働中であることを確認すると、配信装置３４によって発報情報を大規模出動拠点４へ送信し、発報情報が大規模出動拠点４へ送信されたかどうかを確認する（Ｓ４）。監視センタ３の制御部３３は、発報情報が大規模出動拠点４へ送信されたことを確認すると、大規模出動拠点４が発報情報を受信して受付を実施し、監視センタ３の記憶装置３５が、大規模出動拠点管理手段３５２に格納された情報を更新すると共に、大規模出動拠点４の記憶装置４４が、受信した発報情報を発報情報管理手段４４３に記憶する（Ｓ５）。 Next, the control unit 33 of the monitoring center 3 confirms the operating state of the large-scale dispatch base 4 by the large-scale dispatch base management means 352 (S3). When the control unit 33 of the monitoring center 3 confirms that the large-scale dispatch base 4 is in operation, the distribution device 34 transmits the alert information to the large-scale dispatch base 4, and the alert information is transmitted to the large-scale dispatch base 4. It is confirmed whether it has been transmitted to the base 4 (S4). When the control unit 33 of the monitoring center 3 confirms that the notification information has been transmitted to the large-scale dispatch base 4, the large-scale dispatch base 4 receives the notification information and accepts it, and the storage of the monitoring center 3 is performed. The device 35 updates the information stored in the large-scale dispatch base management means 352, and the storage device 44 of the large-scale dispatch base 4 stores the received alert information in the alert information management means 443 (S5). .

一方、手順Ｓ３において監視センタ３の制御部３３は、大規模出動拠点４が稼働しておらず、あるいは手順Ｓ４において発報情報が大規模出動拠点４へ送信されていないことを確認すると、当該設備機器の異常の対応を大規模出動拠点４及び小規模出動拠点５で行わずに監視センタ３で実施し（Ｓ１１）、本実施形態の動作を終了する。 On the other hand, when the control unit 33 of the monitoring center 3 confirms in step S3 that the large-scale dispatch base 4 is not operating or that the notification information is not transmitted to the large-scale dispatch base 4 in step S4, The monitoring center 3 does not respond to the abnormality of the facility equipment at the large-scale dispatch base 4 and the small-scale dispatch base 5 (S11), and the operation of this embodiment is finished.

次に、手順Ｓ５において大規模出動拠点４が発報情報を受信して受付を実施すると、大規模出動拠点４は、記憶装置４４の監視端末管理手段４４１によって実際に当該設備機器の異常の対応を行う小規模出動拠点５を特定する（Ｓ６）。例えば、大規模出動拠点４は、監視端末管理手段４４１によって小規模出動拠点５のうち異常が発生した設備機器に技術面等において対処可能な作業者が所属する小規模出動拠点５を選定して特定する。さらに、特定した小規模出動拠点５が大規模出動拠点４と異なる場所にある場合には、大規模出動拠点４の発報情報対応手段は、記憶装置４４の小規模出動拠点管理手段４４２によって小規模出動拠点５が稼働しているかどうかを確認する（Ｓ７）。大規模出動拠点４の発報情報対応手段は、小規模出動拠点管理手段４４２によって小規模出動拠点５が稼働中であることを確認した場合には、通信装置４１の送信手段によって稼働中の小規模出動拠点５へ発報情報を送信すると共に、情報提供手段４５によって当該小規模出動拠点５へ異常が発生した設備機器の機器情報を送信する。そして、小規模出動拠点５が大規模出動拠点４から発報情報を受信すると、小規模出動拠点５の異常報知機器５３が当該設備機器の異常を内部に報知すると共に、当該設備機器の機器情報を事務用パソコン５２の画面に表示する（Ｓ８）。 Next, when the large-scale dispatch base 4 receives the notification information and performs reception in step S5, the large-scale dispatch base 4 actually responds to the abnormality of the equipment by the monitoring terminal management means 441 of the storage device 44. The small-scale dispatch base 5 which performs is specified (S6). For example, the large-scale dispatching base 4 selects the small dispatching base 5 to which an operator who can deal with the equipment in which an abnormality has occurred from the small dispatching base 5 by the monitoring terminal management means 441 belongs. Identify. Further, when the specified small dispatching base 5 is in a different location from the large dispatching base 4, the alert information handling means of the large dispatching base 4 is reduced by the small dispatching base management means 442 of the storage device 44. It is confirmed whether the scale dispatch base 5 is operating (S7). When the small dispatch base management means 442 confirms that the small dispatch base 5 is in operation, the notification information handling means of the large dispatch base 4 is operated by the transmission means of the communication device 41. The notification information is transmitted to the scale dispatch base 5, and the information providing means 45 transmits the equipment information of the equipment in which an abnormality has occurred to the small dispatch base 5. When the small dispatching base 5 receives the notification information from the large dispatching base 4, the abnormality notifying device 53 of the small dispatching base 5 notifies the abnormality of the equipment and the equipment information of the equipment. Is displayed on the screen of the office computer 52 (S8).

小規模出動拠点５において当該設備機器の異常が報知されると、小規模出動拠点５の作業者が当該設備機器の復旧作業を行う作業者の情報を事務用パソコン５２に入力することにより、事務用パソコン５２の登録手段が大規模出動拠点４の情報提供手段４５に対して当該作業者の登録を実施し、大規模出動拠点４の発報情報対応手段は、事務用パソコン５２の登録手段によって当該作業者の登録が実施されたかどうかを確認する（Ｓ９）。そして、大規模出動拠点４の発報情報対応手段は、当該作業者の登録が実施されたことを確認すると、小規模出動拠点５からの応答があった旨を専用表示装置４２に表示して報知し（Ｓ１０）、本実施形態の動作を終了する。 When an abnormality of the equipment is reported at the small dispatch base 5, the worker at the small dispatch base 5 inputs information on the worker who performs the restoration work of the equipment into the office computer 52, so that The registration means of the personal computer 52 performs registration of the worker with respect to the information providing means 45 of the large-scale dispatch base 4, and the notification information handling means of the large-scale dispatch base 4 is determined by the registration means of the office personal computer 52. It is confirmed whether or not the worker has been registered (S9). Then, after confirming that the worker has been registered, the notification information handling means of the large-scale dispatch base 4 displays a response from the small dispatch base 5 on the dedicated display device 42. Notification is made (S10), and the operation of the present embodiment is terminated.

一方、手順Ｓ７において大規模出動拠点４の発報情報対応手段は、記憶装置４４の小規模出動拠点管理手段４４２によって小規模出動拠点５が稼働していないことを確認した場合には、小規模出動拠点５へ発報情報を送信せずに異常報知機器４３によって当該設備機器の異常を内部に報知し、大規模出動拠点４の作業者が当該設備機器の異常の対応を実施する（Ｓ１２）。そして、本実施形態の動作を終了する。 On the other hand, in step S7, when the small-scale dispatch base management means 442 of the storage device 44 confirms that the small-scale dispatch base 5 does not operate, Without sending the notification information to the dispatch base 5, the malfunction notification apparatus 43 reports the malfunction of the facility equipment to the inside, and the worker at the large-scale dispatch base 4 takes action for the malfunction of the facility equipment (S12). . Then, the operation of the present embodiment ends.

また、手順Ｓ７において大規模出動拠点４の発報情報対応手段は、記憶装置４４の小規模出動拠点管理手段４４２によって小規模出動拠点５が稼働中であることを確認した場合であっても、手順Ｓ９において当該設備機器の復旧作業を行う作業者の登録が実施されていないことを確認した場合には、異常報知機器４３によって当該設備機器の異常を内部に報知し、大規模出動拠点４の作業者が当該設備機器の異常の対応を実施する（Ｓ１２）。そして、本実施形態の動作を終了する。 Moreover, even if the notification information corresponding means of the large-scale dispatch base 4 confirms that the small dispatch base 5 is in operation by the small dispatch base management means 442 of the storage device 44 in step S7, In step S9, when it is confirmed that the operator who performs the restoration work of the equipment is not registered, the abnormality informing equipment 43 notifies the abnormality of the equipment to the inside, and the large-scale dispatch base 4 The worker performs countermeasures for the abnormality of the equipment (S12). Then, the operation of the present embodiment ends.

このように構成した本実施形態によれば、手順Ｓ７において大規模出動拠点４の発報情報対応手段が、小規模出動拠点管理手段４４２によって小規模出動拠点５が稼働中であることを確認した場合には、送信手段によって稼働中の小規模出動拠点５へ発報情報を送信することにより、手順Ｓ８において稼働中の小規模出動拠点５が発報情報を受信し、異常報知機器５３によって当該設備機器の異常を内部に報知するので、小規模出動拠点５で待機する出動可能な作業者が当該設備機器の異常を知ることができ、当該設備機器の復旧作業における実行性を高めることができる。また、手順Ｓ１０において大規模出動拠点４の発報情報対応手段は、小規模出動拠点５からの応答があった旨を専用表示装置４２に表示して報知するので、小規模出動拠点５の作業者が当該設備機器の復旧作業を行うことを即座に確認することができる。 According to the present embodiment configured as described above, in step S7, the notification information handling means of the large-scale dispatch base 4 has confirmed that the small dispatch base 5 is in operation by the small dispatch base management means 442. In this case, by transmitting the notification information to the operating small dispatch base 5 by the transmission means, the operating small dispatch base 5 receives the notification information in step S8, and the abnormality notification device 53 Since the abnormality of the facility equipment is notified to the inside, the dispatchable worker standing by at the small dispatch base 5 can know the abnormality of the facility equipment and can improve the executability in the restoration work of the equipment. . Further, in step S10, the notification information handling means of the large-scale dispatch base 4 displays on the dedicated display device 42 and notifies that the response from the small-scale dispatch base 5 has been received. It is possible to immediately confirm that the person performs the restoration work of the equipment.

一方、手順Ｓ７において大規模出動拠点４の発報情報対応手段が、小規模出動拠点管理手段４４２によって小規模出動拠点５が稼働していないことを確認した場合には、小規模出動拠点５へ発報情報を送信せずに異常報知機器４３によって当該設備機器の異常を内部に報知することにより、手順Ｓ１２において大規模出動拠点４で待機する作業者が当該設備機器の異常を把握して当該設備機器の復旧作業を早期に行うことができる。このように、出動可能な作業者が待機する小規模出動拠点５が稼働中であるか否かに拘わらず、建物内の設備機器の異常に対処する作業者に対して発報情報を迅速に伝達することができ、円滑な監視システムの運用を実現することができる。 On the other hand, if the reporting information handling means of the large-scale dispatch base 4 confirms in step S7 that the small dispatch base 5 is not in operation by the small dispatch base management means 442, the small dispatch base 5 is entered. By notifying the abnormality of the equipment by the abnormality informing device 43 without transmitting the notification information, the worker standing by at the large-scale dispatch base 4 in step S12 grasps the abnormality of the equipment and The equipment can be restored quickly. In this way, regardless of whether or not the small dispatch base 5 where the dispatchable worker is waiting is in operation, the alert information is promptly sent to the worker who deals with the abnormality of the equipment in the building. Can be transmitted, and smooth operation of the monitoring system can be realized.

また、本実施形態は、手順Ｓ７において大規模出動拠点４の発報情報対応手段は、監視センタ３から発報情報を受信し、小規模出動拠点管理手段４４２によって小規模出動拠点５が稼働中であることを確認した場合には、送信手段によって稼働中の小規模出動拠点５へ発報情報を送信すると共に、情報提供手段４５によって当該小規模出動拠点５の事務用パソコン５２へ機器情報を送信することにより、手順Ｓ８において異常報知機器５３から当該設備機器の異常を知った小規模出動拠点５の作業者が事務用パソコン５２に表示された当該設備機器の機器情報を参照して当該設備機器の復旧作業を行うことができるので、当該設備機器の異常に対して適切に対応することができる。これにより、復旧作業にかかる時間を削減することができ、作業効率を高めることができる。 In the present embodiment, in step S7, the reporting information handling means of the large-scale dispatch base 4 receives the reporting information from the monitoring center 3, and the small dispatch base management means 442 is operating the small dispatch base 5. If it is confirmed, the transmission information is transmitted to the small dispatch base 5 in operation by the transmission means, and the device information is transmitted to the office personal computer 52 of the small dispatch base 5 by the information provision means 45. By transmitting the information, the worker of the small dispatch base 5 who knows the abnormality of the facility equipment from the abnormality notification device 53 in step S8 refers to the equipment information of the facility equipment displayed on the office computer 52 and refers to the equipment. Since the restoration work of the equipment can be performed, it is possible to appropriately cope with the abnormality of the equipment. As a result, the time required for the recovery work can be reduced, and the work efficiency can be increased.

また、本実施形態は、手順Ｓ７において大規模出動拠点４の発報情報対応手段は、監視センタ３から発報情報を受信し、小規模出動拠点管理手段４４２によって小規模出動拠点５が稼働中であることを確認した場合であっても、手順Ｓ９において仮に事務用パソコン５２の登録手段によって作業者の登録が行われなかったことを確認した場合には、異常報知機器４３によって建物内の設備機器の異常を内部に報知することにより、発報情報の伝達漏れを防ぐと共に、大規模出動拠点４又は小規模出動拠点５で待機する作業者が当該設備機器の異常に確実に対応することができる。 In the present embodiment, in step S7, the reporting information handling means of the large-scale dispatch base 4 receives the reporting information from the monitoring center 3, and the small dispatch base management means 442 is operating the small dispatch base 5. Even if it is confirmed that, in step S9, if it is confirmed by the registration means of the office computer 52 that the operator has not been registered, the abnormality notification device 43 causes the equipment in the building to be registered. By notifying the inside of the equipment abnormality, it is possible to prevent the transmission of the notification information and to ensure that the worker waiting at the large-scale dispatch base 4 or the small dispatch base 5 responds to the abnormality of the equipment. it can.

また、本実施形態は、手順Ｓ７において大規模出動拠点４の発報情報対応手段が、監視センタ３から発報情報を受信し、小規模出動拠点管理手段４４２によって複数の小規模出動拠点５のうち、手順Ｓ６において特定された小規模出動拠点５が稼働中であることを確認した場合には、送信手段によってこれらの稼働中の小規模出動拠点５のうち、例えば当該設備機器が設置された建物から最も近い小規模出動拠点５へ発報情報を送信することにより、当該設備機器の作業を行うのに適した作業者を最短で当該建物へ出動させることができるので、復旧作業を早期に開始することができる。一方、手順Ｓ７において大規模出動拠点４の発報情報対応手段が、監視センタ３から発報情報を受信し、小規模出動拠点管理手段４４２によって当該小規模出動拠点５が稼働していないことを確認した場合には、異常報知機器４３によって小規模出動拠点５よりも多くの作業者が待機する大規模出動拠点４の作業者が当該設備機器の異常を知ることができるので、当該設備機器の復旧作業を行う作業者を容易に確保することができる。これにより、信頼性の高いサービスを実現することができる。 Further, in the present embodiment, in step S 7, the reporting information handling unit of the large-scale dispatching base 4 receives the reporting information from the monitoring center 3, and the small dispatching base management unit 442 sets the plurality of small dispatching bases 5. Of these, when it is confirmed that the small dispatch base 5 identified in step S6 is in operation, for example, the equipment is installed among the small dispatch bases 5 in operation by the transmission means. By sending notification information to the nearest small dispatch base 5 from the building, workers suitable for working on the equipment can be dispatched to the building in the shortest time. Can start. On the other hand, in step S7, the notification information handling means of the large-scale dispatch base 4 receives the report information from the monitoring center 3, and the small dispatch base management means 442 confirms that the small dispatch base 5 is not in operation. If confirmed, the abnormality notification device 43 allows the workers at the large-scale dispatch base 4 waiting for more workers than the small dispatch base 5 to know the abnormality of the facility equipment. Workers who perform recovery work can be easily secured. Thereby, a highly reliable service can be realized.

３監視センタ
３１端末通信装置
３２表示操作装置
３３制御部
３４配信装置
３５記憶装置
３５１監視端末管理手段
３５２大規模出動拠点管理手段
４大規模出動拠点（第２の出動拠点）
４１通信装置
４２専用表示装置
４３異常報知機器（第２の異常報知機器）
４４記憶装置
４４１監視端末管理手段
４４２小規模出動拠点管理手段（出動拠点管理手段）
４４３発報情報管理手段
４５情報提供手段
５小規模出動拠点（第１の出動拠点）
５１通信装置
５２事務用パソコン（情報表示手段）
５３異常報知機器（第１の異常報知機器） DESCRIPTION OF SYMBOLS 3 Monitoring center 31 Terminal communication apparatus 32 Display operation apparatus 33 Control part 34 Distribution apparatus 35 Storage apparatus 351 Monitoring terminal management means 352 Large scale dispatch base management means 4 Large scale dispatch base (2nd dispatch base)
41 communication device 42 dedicated display device 43 abnormality notification device (second abnormality notification device)
44 Storage device 441 Monitoring terminal management means 442 Small-scale dispatch base management means (Dispatch base management means)
443 Report information management means 45 Information provision means 5 Small dispatch base (first dispatch base)
51 Communication device 52 Office computer (information display means)
53 Abnormality notification device (first abnormality notification device)

Claims

Is installed in a plurality of buildings, and the monitoring terminal device group including a monitor terminal for monitoring the equipment in these buildings, respectively, this is connected to each monitoring terminal monitoring terminal device group, the in the building from the monitoring terminal A monitoring center that remotely receives and monitors whether there is an abnormality in the facility equipment, and receives notification information that informs the abnormality of the equipment in the building, and performs a recovery operation of the equipment in the building In the remote monitoring system provided with the first and second dispatching bases that are the bases for dispatching,
The first dispatch base is
A plurality of small dispatch bases set smaller than the second dispatch base;
These small dispatch bases
A first abnormality notification device for notifying the abnormality of the facility device in the building when receiving the notification information ;
Information display means for displaying information received from the second dispatch base ,
The information display means includes a registration means for registering an operator who performs a restoration work of the facility equipment with respect to the second dispatch base,
The second dispatch base is
It is set to be larger than each of these small dispatch bases, and consists of a large dispatch base that has jurisdiction over the plurality of small dispatch bases.
This large-scale dispatch base is
There is no worker dispatched to the building of the equipment in which an abnormality has occurred in the small dispatch base, or there is no communication failure in the small dispatch base. and mobilization base management means a worker to manage or dispatch possible der Rukado,
Transmitting means for transmitting the notification information to the small dispatch base;
A second abnormality notification device for notifying the inside of the abnormality of the equipment in the building;
An information providing means for providing equipment information related to the equipment in the building where the abnormality has occurred; after receiving the notification information from the monitoring center, the dispatching base management means causes an abnormality in the small dispatching base. The worker of the small dispatch base can be dispatched because there is no worker dispatched to the building of the generated equipment or because there is no communication failure at the small dispatch base. The transmission information is transmitted to the small dispatch base by the transmission means, the device information is transmitted to the small dispatch base by the information providing means, and the dispatch base management means There is no worker dispatched to the building of the equipment that has an abnormality at the small dispatch base, or there is a communication failure at the small dispatch base. Even if it was confirmed that the worker at the small dispatch base was able to be dispatched by confirming that the worker was not registered by the registration means of the information display means, In such a case, the second abnormality notification device notifies the abnormality of the facility equipment in the building to the inside, and the dispatch base management means to the building of the facility equipment in which an abnormality has occurred in the small-scale dispatch base. when the operator to dispatch is absent, or the operator of the small turnout base by a fault on the communication in the small turnout base is occurring was confirmed that it is not possible turnout, the small Notification information corresponding means for notifying the abnormality of the facility device in the building by the second abnormality notification device without transmitting the notification information to a dispatch base ;
Have a monitoring terminal management unit that manages a device that jurisdiction of each monitoring terminal of the monitoring terminal device group,
The monitoring terminal management means selects and specifies a small dispatching site to which an operator capable of coping technically with the facility equipment out of the small dispatching sites, and the notification information and the The device information is transmitted to the building of the facility device in which an abnormality has occurred at the small dispatch base by the dispatch base management means after the alert information handling means has received the alert information from the monitoring center. The specified small-scale dispatching among the small-scale dispatching bases confirmed that the worker can be dispatched because there is no absence of workers or no communication failure has occurred at the small-scale dispatching base. remote monitoring system according to claim Rukoto made to bases.