JP5250391B2 - Transaction monitoring device - Google Patents

Description

  The present invention relates to a transaction monitoring apparatus that monitors a user of an automatic transaction apparatus capable of performing remittance processing.

Conventionally, in money transactions between a plurality of users, remittance procedures such as transfer and transfer using an automatic transaction apparatus (for example, ATM) installed in a financial institution or a convenience store are widely used.
However, in recent years, fraudulent acts that request cash remittance by posing as relatives such as family members and relatives using the remittance procedure by this automatic transaction apparatus have increased, and this has become a social problem.
In the same way, disguise as if the money of the overpaid money is refunded, such as disbursement of medical expenses and taxes, pretending to be officials of a public organization, and operate the automatic transaction device skillfully with words. The fraudulent act of transferring money into another person's (frauder's) account without notice is also increasing rapidly.

  In general, such fraudulent acts are often aimed at victims of elderly people whose hearing and judgment have declined. As a trick, fraudsters guide victims to call the fraudsters themselves using mobile phones after visiting them in front of automated transaction equipment in the guise of victims. If there is, the user will be instructed in detail how to operate the automatic transaction apparatus to perform the remittance procedure.

In response to such a problem, there has been proposed an apparatus that attempts to prevent damage by detecting an action in which a user of an automatic transaction apparatus is using a mobile phone when performing remittance processing (Patent Document). 1).
JP 2008-197939 A

In the apparatus of Patent Document 1, by processing image data and audio data acquired from a user, the feature on the image and sound that appears when the user brings a mobile phone with his hand next to his face and has a conversation. Is judged.
However, the image or sound feature that appears when the user uses the mobile phone does not appear only when the user uses the mobile phone.

In the vicinity of the automatic transaction apparatus, there is usually provided a call apparatus equipped with a handset for a user to make an inquiry about the transaction with the center.
The operation using the call device is similar to the operation using the mobile phone because the user brings the handset of the call device with his hand next to his face and has a conversation. For this reason, the image data and audio data acquired from the user will show similar audio characteristics on the images that are similar between when the telephone device is used and when the mobile phone is used.

Then, as in the device of Patent Document 1, when the user tries to determine the operation using the mobile phone from the image data or voice data of the user, the user uses the call device attached to the automatic transaction device. Even if the mobile phone is used, it is erroneously determined that the mobile phone is being used.
As a result, even a user who has not been scammed is notified of an abnormality, and there is a risk of bothering the user and distrust of the transaction with the automatic transaction apparatus. Giving such a distrust to many users can lead to a decline in credit for financial institutions that manage automatic transaction devices, which is a major problem.

  Then, an object of this invention is to provide the transaction monitoring apparatus which does not alert | report abnormality to a user about the operation | movement which uses the telephone apparatus attached to the automatic transaction apparatus.

  In order to achieve the above object, a transaction monitoring apparatus according to the present invention is a transaction monitoring apparatus for monitoring a user of an automatic transaction apparatus capable of performing remittance processing. Image data obtained by imaging a user and / or voice uttered by the user. An acquisition unit for acquiring data, a control unit for notifying that a user is using a mobile phone from the image data and / or audio data acquired by the acquisition unit, and the automatic transaction apparatus A detecting unit that detects that a call device provided alongside is used, and the control unit prohibits the abnormality notification when the detection unit detects use of the call device. Features.

  According to such a configuration, the control unit acts so as to prohibit the abnormality notification when the communication device provided in the automatic transaction device is used.

  Preferably, the control unit further includes a determination unit that determines that the user is using the mobile phone from the image data and / or audio data acquired by the acquisition unit, and an external device. An abnormality notification unit that performs the abnormality notification, and prohibits the abnormality notification of the abnormality notification unit when the detection unit detects use of the call device.

  Further preferably, the control unit determines from the image data and / or audio data acquired by the acquisition unit that the user is using a mobile phone, and the abnormality to the outside An abnormality notification unit that performs notification, and prohibits the determination by the determination unit when the detection unit detects the use of the call device.

  In another aspect of the transaction monitoring apparatus according to the present invention, in a transaction monitoring apparatus that monitors a user of an automatic transaction apparatus capable of performing remittance processing, image data obtained by imaging the user and / or voice data uttered by the user is acquired. The acquisition unit, a detection unit that detects whether or not a call device attached to the automatic transaction device is used, and the acquisition when the detection unit detects that the call device is unused. A determination unit that determines that the user is using the mobile phone from the image data and / or audio data acquired by the means, and an abnormality to the outside if the determination unit determines that the mobile phone is used And an abnormality notifying unit that performs notification.

  According to such a configuration, the control unit determines whether or not the user is using the mobile phone using the image data and / or voice data when the call device provided in the automatic transaction device is not used. Acts to determine.

In the present invention, when a call device provided in the automatic transaction device is used, even if it is determined that the user is using a mobile phone, abnormality notification is not performed.
As a result, it is possible to notify the user who uses the mobile phone by distinguishing it from the user who uses the call device provided in the automatic transaction apparatus, and notify the user who has not been frauded. This can prevent the user from being bothered and distrusted.

DESCRIPTION OF THE PREFERRED EMBODIMENTS Embodiments of the present invention will be described below with reference to the accompanying drawings.
First, the whole structure of the transaction monitoring system 8 provided with the transaction monitoring apparatus based on this invention is demonstrated with reference to FIG.

The transaction monitoring system 8 includes an automatic transaction apparatus (ATM2), a human sensor 90 that detects a user of the ATM2, a monitoring camera 91 that captures the user, a microphone 92 that collects a sound emitted by the user, Performs call control to the transaction monitoring apparatus 1 that monitors the use of the user's mobile phone, the speaker 93 that outputs a warning sound to the user, the autophone 31 provided in the vicinity of the ATM 2, and the remote ATM center. The communication device 3 includes an autophone control device 30 and the centralized monitoring device 5 connected to the transaction monitoring device 1 through the communication line 4.
In this embodiment, the case where ATM2 is installed in a store of a financial institution will be described as an example. However, the present system may be applied to ATM2 installed in a convenience store.

  Transaction monitoring apparatus 1 is connected to human sensor 90, monitoring camera 91, microphone 92, speaker 93, and autophone control apparatus 30. The transaction monitoring apparatus 1 is connected to a centralized monitoring apparatus 5 of a monitoring center provided remotely via a communication line 4.

  The transaction monitoring apparatus 1 detects the user of the ATM 2 with the human sensor 90 and determines whether the mobile phone is being used by processing the image data from the monitoring camera 91 and the audio data from the microphone 92. To do. If transaction monitoring apparatus 1 determines that the user is using a mobile phone, it notifies the abnormality. In this abnormality notification, a process for causing a user to output a voice alerting a fraudulent act of depositing from an ATM using a mobile phone via a speaker 93, and a centralized monitoring device of a monitoring center via a communication line 4. Processing for transmitting an abnormal signal and image data to 5 is performed.

In particular, in the present invention, the transaction monitoring device 1 is connected to the autophone control device 30 and inputs information output from the autophone control device 30 to detect whether or not the autophone 31 is being used.
Then, when the transaction monitoring apparatus 1 detects that the autophone 31 is being used, even if it is determined that the mobile phone is being used, the transaction monitoring apparatus 1 prohibits the abnormality notification.

The human sensor 90 is a sensor that receives infrared rays emitted from a preset detection region and detects a human body from a change in the amount of received light. The human sensor 90 is set with a space in front of the ATM 2 as a detection area so that a user operating the ATM 2 can be detected.
The human sensor 90 outputs a human body detection signal to the transaction monitoring apparatus 1 while detecting a human body, and stops outputting the human body detection signal when no human body is detected.
The ATM user detection is not limited to the human sensor 90, and an image sensor, a mat sensor, and other proximity sensors that detect a user from a change area between background image data acquired in advance and image data acquired sequentially. It may be a sensor or the like.

  The surveillance camera 91 is an imaging unit that photographs the user of ATM2. The monitoring camera 91 is installed at a position where the area including the head of the user who operates the ATM can be imaged (for example, at the top of the ATM2 housing), and outputs the captured image data to the transaction monitoring apparatus 1.

  The microphone 92 is sound collection means for collecting sound emitted by the user of ATM2. The microphone 92 is installed at a position where the voice of the ATM user can be collected (for example, at the upper part of the ATM2 casing), and outputs the collected voice to the transaction monitoring apparatus 1 as voice data. It is preferable to use a directional microphone as the microphone 92. If the directional microphone is used, only the voice of the person who operates the ATM can be collected, and the voices of other users in the store are mistaken. Sound is not collected.

  The speaker 93 converts the voice data input from the transaction monitoring apparatus 1 and outputs voice to the user of ATM2.

The communication device 3 includes an autophone 31 and an autophone control device 30.
The autophone 31 is a telephone set including a handset and a pedestal, and is installed on a wall surface near the ATM 2. The autophone 31 collects and outputs the voice uttered by the caller to the autophone control device 30 and also outputs the voice from the call destination input from the autophone control device 30.
In addition, the autophone 31 includes a hook switch that is turned on when the handset is lifted from a predetermined position of the pedestal by the user and is turned off when the handset is returned to the predetermined position on the pedestal. Yes. The autophone 31 outputs an off-hook signal to the autophone control device 30 while the hook switch is on, and outputs an on-hook signal to the autophone control device 30 while the hook switch is off.

The autophone control device 30 is connected to the autophone 31 and the transaction monitoring device 1. The autophone control device 30 is connected to the center device 7 of the remote ATM center via the communication line 6.
When an off-hook signal is input from the autophone 31, the autophone control device 30 calls a telephone number of the ATM center stored in advance, and establishes a call state with the center device 7 by a response operation at the center device 7. When the center device 7 receives an incoming call from the autophone 31, the sounding unit of the autophone 31 is caused to ring, and thereafter, when an off-hook signal is input from the autophone 31, a call between the autophone 31 and the center device 7 is made. Establish state. Then, when an on-hook signal is input from the autophone 31 or an end-of-call operation is performed in the center device 7, the autophone control device 30 ends the call state between the autophone 31 and the center device 7.

While the off-hook signal is input from the autophone 31, the autophone control device 30 outputs an autophone use signal indicating that the autophone 31 is being used by the user to the transaction monitoring device 1. In addition, when the on-hook signal is input from the autophone 31, the autophone control device 30 stops outputting the autophone use signal.
Specifically, the autophone control device 30 switches the internal contact according to the on-hook / off-hook state, and the state of the contact is output to the transaction monitoring device 1 as an autophone use signal.
In the present embodiment, the autophone use signal is output from the autophone control device 30, but the autophone 31 and the transaction monitoring device 1 are directly connected, and the off-hook signal output from the autophone 31 is used as the autophone use signal. You may make it output to the transaction monitoring apparatus 1. FIG.

Next, the structure of the transaction monitoring apparatus 1 of this invention is demonstrated with reference to FIG.
The transaction monitoring apparatus 1 includes an image acquisition unit 107 connected to the monitoring camera 91, an audio acquisition unit 108 connected to the microphone 92, an audio output unit 109 connected to the speaker 93, and a detection unit connected to the autophone control device 30. 110, a sensor input unit 111 connected to the human sensor 90, a report unit 112 connected to the centralized monitoring device 5 of the monitoring center via the communication line 4, a storage unit 106, and a control for controlling each unit of the transaction monitoring device 1 Part 100.

The image acquisition unit 107 and the audio acquisition unit 108 function as means for outputting the image data input from the monitoring camera 91 to the control unit 100 and as means for outputting the audio data input from the microphone 92 to the control unit 100, respectively. Input interface.
The audio output unit 109 is an input interface that functions as a unit that outputs the audio data input from the control unit 100 to the speaker 93.

The detection unit 110 is an input interface that functions as a unit that outputs an autophone use signal output from the autophone control device 30 to the control unit 100.
The sensor input unit 111 is an input interface that functions as a unit that outputs a human body detection signal from the human sensor 90 to the control unit 100.
The reporting unit 112 is a communication interface that communicates with the centralized monitoring device 5 of the monitoring center.

  The storage unit 106 is composed of ROM / RAM, HDD, etc., and various programs for operating the control unit 100, an autophone use flag indicating whether or not the autophone 31 is used, and depositing from an ATM using a mobile phone. Voice data that calls attention to fraudulent acts to be stored is stored.

  The control unit 100 includes a microcomputer including a CPU, ROM / RAM, and peripheral circuits, and controls the transaction monitoring apparatus 1. For this purpose, the control unit 100 includes a determination unit 101 that determines that the user of the ATM 2 is using a mobile phone as a module realized by the microcomputer and a computer program executed on the microcomputer, It has the flag process part 105 which controls a use flag, and the abnormality notification part 104 which performs abnormality notification. The storage unit 106 described above may be realized as a part of a storage medium included in the control unit 100.

  The determination unit 101 includes an image determination processing unit 102 that determines whether or not the user is using a mobile phone from user image data input from the image acquisition unit 107, and a usage input from the audio acquisition unit 108. A voice determination processing unit 103 that determines whether the user is using the mobile phone from the voice data of the user. The determination unit 101 determines that the user is using the mobile phone if any one of the image determination processing unit 102 and the audio determination processing unit 103 determines that the user uses the mobile phone.

  The image determination processing unit 102 determines that a hand is present on the side of the user's face from the image data input from the image acquisition unit 107 as an image feature of the mobile phone user. That is, the image determination processing unit 102 extracts an oval region including a skin color from the image data input from the image acquisition unit 107 as a face region, and a skin color region similar to the face is present on either side of the face region. Determine if it exists. If the skin color area similar to the face is extracted on either the left or right side of the face area from the input image data, it is determined that the mobile phone is used, and if it cannot be extracted, the mobile phone is not used. judge.

  The voice determination processing unit 103 is based on the characteristic that the voice of the other party cannot be heard when talking on the voice data input from the voice acquisition unit 108 with a mobile phone or the like as the voice feature of the mobile phone user. Determine whether only audio is heard. Specifically, the voice determination processing unit 103 can first distinguish the voice of the person near the ATM 2 from the voice of the person behind the voice data input from the voice acquisition unit 108. The voice data is passed through a filter having a band of about 300 Hz to 1000 Hz, and a section where voice data exceeding a predetermined sound pressure level continues for about 200 ms to 600 ms is extracted as a voice section. Then, it is determined whether the time interval between the voice sections adjacent in time is longer than a predetermined blank time (for example, 5 seconds). This blank period (5 seconds) is assumed to be a time during which an instruction is received from the other party of the mobile phone. That is, it is the time that the other party instructing the ATM user how to operate the personal identification number, remittance account, etc. speaks (the ATM user is listening). Therefore, this time is not limited to 5 seconds and may be a time empirically derived.

  If the speech determination processing unit 103 determines that the time interval between speech sections is longer than the blank time (5 seconds), then the speech section has a blank time (5 seconds) during a predetermined determination time (for example, 30 seconds). The counter counts the number of times determined to be more than a second). Then, the voice determination processing unit 103 determines that the user is using the mobile phone when the count exceeds a predetermined number of determinations (for example, three times). Instead, if the count number is less than the determination number (3 times) when the determination time (30 seconds) has elapsed, it is determined that the user is not using the mobile phone, and the counter is cleared. Note that the determination time and the number of determinations are not limited to the above example.

The abnormality notifying unit 104 reads out voice data for calling attention to a fraudulent act of depositing from an ATM using a mobile phone, outputs the data to the speaker 93, and controls the reporting unit 112 to control the communication line 4 Then, processing for transmitting an abnormal signal and image data to the centralized monitoring device 5 of the monitoring center is performed.
The audio data output process to the speaker 93 and the image data transmission process to the centralized monitoring device 5 are started by the control unit 100 when it is determined that the user uses the mobile phone.
The abnormality notifying unit 104 ends the process of outputting the audio data to the speaker 93 when it is not determined that the user uses the mobile phone. Further, the abnormality notifying unit 104 performs the process of transmitting the image data to the centralized monitoring device 5 when the use of the mobile phone by the user is not determined or when the centralized monitoring device 5 requests to stop the transmission of the image data. finish.
Note that the output processing of audio data to the speaker 93 may be stopped when the stored audio data is repeated a predetermined number of times.

  The flag processing unit 105 sets ON / OFF of the autophone use flag stored in the storage unit 106 based on the autophone use signal input from the autophone control device 30 via the detection unit 110. Hereinafter, the operation of the flag processing unit 105 will be described with reference to FIG.

When the transaction monitoring apparatus 1 is turned on, the flag processing unit 105 performs an initial setting to turn off the autophone use flag and starts the operation.
First, the flag processing unit 105 determines whether or not the user has started using the autophone 31 in ST10. If an autophone use signal is input from the autophone control device 30, it is determined that the user has started using the autophone 31 (ST10-Yes), and the autophone use flag is set to ON (ST11). When the autophone use signal is not input, it is determined that the use of the autophone 31 is not started (ST10-No), and the use of the autophone 31 is awaited in ST10.

  The flag processing unit 105 determines whether or not the use of the autophone 31 has ended in ST12 after turning on the autophone use flag in ST11. When the input of the autophone use signal is stopped, it is determined that the use of the autophone 31 has ended (ST12-Yes), the autophone use flag is turned off (ST13), and the process returns to ST10. If the autophone use signal is input, it is determined that the use of the autophone 31 has not been completed (ST12-No), and the input of the autophone use signal is awaited.

The control unit 100 monitors the use of the user's mobile phone and performs a monitoring operation for notifying the abnormality based on the usage state of the autophone 31.
Hereinafter, this monitoring operation will be described with reference to FIG.

When the power is turned on, the control unit 100 starts a monitoring operation.
In ST20, control unit 100 determines whether a user of ATM2 is detected. When the human body detection signal is input from human sensor 90, control unit 100 determines that the user is detected (ST20-Yes), and causes determination unit 101 to execute the mobile phone use determination process. . The determination unit 101 executes a mobile phone use determination process (ST21) by the image determination processing unit 102 and a mobile phone use determination process (ST22) by the voice determination processing unit 103. When the human body detection signal is not input, the control unit 100 determines that the user is not detected (ST20-No), and waits for the human body detection signal to be input.

In ST23, determination unit 101 waits for determination results of image determination processing unit 102 and audio determination processing unit 103 to be output. When the determination results of the image determination processing unit 102 and the sound determination processing unit 103 are obtained, it is determined whether or not the user is using the mobile phone (ST23). In ST23, the determination unit 101 determines that either one of the image determination processing unit 102 and the sound determination processing unit 103 has determined that the user uses the mobile phone.
It is determined that the user is using the mobile phone, and the process proceeds to ST24.

  If the determination unit 101 determines in ST23 that the user is not using the mobile phone (ST23-No), the control unit 100 returns the process and determines again in ST20 whether the user exists. .

  When the control unit 100 receives the determination result of the determination unit 101 that the mobile phone is being used in ST23 and proceeds to ST24, the control unit 100 refers to the autophone use flag stored in the storage unit 106, and the user uses the autophone. It is determined whether or not 31 is used. When the autophone use flag is OFF (ST24-No), control unit 100 causes abnormality notification unit 104 to execute abnormality notification processing (ST25). As a result, the abnormality notifying unit 104 outputs a warning message from the speaker 93 such as “There are many fraudulent acts of instructing the ATM operation from the mobile phone and illegally transferring money. The image data is transmitted to the monitoring center. Thereafter, in ST26, control unit 100 determines whether or not the user of ATM2 is detected, and when no user is detected, the process returns to ST20.

  If it is determined in ST24 that the autophone use flag is ON (ST-Yes), the control unit 100 proceeds to ST27 and determines whether or not the autophone use flag is changed to OFF. In ST28, a standby state is repeated in which the determination in ST27 is repeated until the autophone use flag changes to OFF. If the autophone use flag has changed to OFF (ST27-Yes), the process returns to S20. That is, when it is determined that the mobile phone is being used, the control unit 100 prohibits the subsequent mobile phone usage determination while the autophone 31 is being used, resulting in an abnormality notification process performed in ST25. Is prohibited. As a result, when the autophone 31 is used, the transaction monitoring apparatus 1 does not perform abnormality notification even if the user determines that the mobile phone is being used.

The transaction monitoring system 8 in the present embodiment has been described above.
In the monitoring operation according to the present embodiment, when it is determined in ST24 that the autophone use flag is ON, the determination unit 101 executes the operation until the autophone use flag is changed to OFF in S27. Prohibiting the use of a mobile phone (image determination processing in S21, voice determination processing in S22, use of mobile phone in S23) is prohibited, and as a result, abnormality notification is not performed. However, the present invention is not limited to this, and when the autophone use flag is determined to be ON in S24, the process of S25 may be directly prohibited. In this case, it is only necessary to skip the determination of ST27 that is in a standby state until the autophone use flag changes to OFF, and if it is determined in S24 that the autophone use flag is ON, the process returns to S20. Good.

  When it is determined that the autophone 31 is used, the image acquisition unit 102 and the audio acquisition unit 103 are stopped, or the input of image data and audio data to the control unit 100 is prohibited. The configuration may be such that it is determined that the mobile phone is not used, and as a result, abnormality notification is prohibited.

  In the monitoring operation in the present embodiment, the determination unit 101 determines that the user uses the mobile phone if either the image determination processing unit 102 or the audio determination processing unit 103 determines that the user uses the mobile phone. However, the present invention is not limited to this. If both the image determination processing unit 102 and the sound determination processing unit 103 determine that the user uses the mobile phone, the user uses the mobile phone. You may make it determine with using.

The process performed by the image determination processing unit 102 and the sound determination processing unit 103 to determine whether or not the user is using a mobile phone is not limited to the method of this embodiment.
For example, when receiving an ATM operation instruction, the user does not utter himself for a long time, but has a characteristic of speaking a short word such as “Yes” or “Pressed” when responding to the operation instruction. Therefore, the image determination processing unit 102 may determine from the image data of the ATM user by image processing that the user's mouth is opened and closed for a short time with a predetermined time interval. The voice determination processing unit 103 may determine specific words such as “yes” and “no” issued by the user from the voice data by voice processing.

Further, in the above-described embodiment, the example in which the use of the mobile phone is determined from the determination results by the image determination processing unit 102 and the voice determination processing unit 103 and the abnormality notification is prohibited when the autophone 31 is used has been described. Instead, the use of the mobile phone may be determined only when the autophone 31 is not used.
Such modifications will be described below.

FIG. 5 is a flowchart showing the operation of this modification. In this modification, the control unit 100 performs the process of FIG. 5 instead of the monitoring operation shown in FIG. 3 described above.
In ST30, control unit 100 determines whether or not a user of ATM2 is detected based on an input from human sensor 90. If a user is detected (ST30-Yes), it refers to the autophone use flag stored in the storage unit 106, and determines whether or not the autophone 31 is being used by the user (ST31).
When the autophone use flag is OFF, that is, when the autophone 31 is not used (ST31-No), the determination unit 101 performs a mobile phone use determination process. The determination unit 101 executes a mobile phone use determination process (ST32) by the image determination processing unit 102 and a mobile phone use determination process (ST33) by the voice determination processing unit 103.
In ST34, the determination unit 101 waits for determination results of the image determination processing unit 102 and the sound determination processing unit 103, and when the determination results of the image determination processing unit 102 and the sound determination processing unit 103 are output, the user It is determined whether or not a mobile phone is used (ST34). The determination unit 101 determines that the user is using the mobile phone if any one of the image determination processing unit 102 and the audio determination processing unit 103 determines that the user uses the mobile phone. The process proceeds to ST35.
In ST35, the abnormality notification unit 104 outputs a warning message from the speaker 93 such as “There are many fraudulent acts to instruct ATM operation by mobile phone and illegally transfer money. The signal and image data are transmitted to the monitoring center. Thereafter, in ST36, control unit 100 determines whether or not the user of ATM2 is detected, and when no user is detected, the process returns to ST30.

  Thus, in such a modification, the use of the mobile phone is determined only when the autophone 31 is not used. As a result, when the autophone 31 is used, the determination as to whether or not the mobile phone is being used is prohibited, and it is possible to prevent the operation using the autophone 31 from being erroneously determined as the use of the mobile phone. Similarly to the embodiment, it is possible to prevent the false notification to the ATM user.

The figure which shows the structure of the transaction monitoring system 8. FIG. The block diagram which shows the structure of the transaction monitoring apparatus 1. FIG. The flowchart which shows the monitoring operation | movement of the control part 100 of the transaction monitoring apparatus 1. FIG. The flowchart which shows operation | movement of the flag process part 105 of the transaction monitoring apparatus 1. FIG. The flowchart which shows the modification of the monitoring operation | movement of the control part 100 of the transaction monitoring apparatus 1. FIG.

Explanation of symbols

1 ... Transaction monitoring device 2 ... ATM
3 ... Communication devices 4, 6 ... Communication line 5 ... Centralized monitoring device 7 ... Center device 8 ... Transaction monitoring system

Claims (4)

In a transaction monitoring device that monitors users of automatic transaction devices that can process remittance,
An acquisition unit that acquires image data obtained by imaging the user and / or audio data uttered by the user;
A control unit for notifying abnormality when it is determined that the user is using the mobile phone from the image data and / or audio data acquired by the acquisition unit;
A detection unit for detecting that a communication device provided in the automatic transaction device is used,
The said monitoring part prohibits the said abnormality notification, when the use of the said telephone apparatus is detected in the said detection part, The transaction monitoring apparatus characterized by the above-mentioned. The controller is
A determination unit that determines that the user is using a mobile phone from the image data and / or audio data acquired by the acquisition unit;
An abnormality notification unit that performs the abnormality notification to the outside,
The transaction monitoring apparatus according to claim 1, wherein when the detection unit detects use of the call device, the abnormality notification of the abnormality notification unit is prohibited. The controller is
A determination unit that determines that the user is using a mobile phone from the image data and / or audio data acquired by the acquisition unit;
An abnormality notification unit that performs the abnormality notification to the outside,
The transaction monitoring apparatus according to claim 1, wherein when the detection unit detects use of the call device, the determination unit prohibits determination. In a transaction monitoring device that monitors users of automatic transaction devices that can process remittance,
An acquisition unit that acquires image data obtained by imaging the user and / or audio data uttered by the user;
A detection unit for detecting whether or not a communication device provided in the automatic transaction device is used;
A determination unit that determines that the user is using a mobile phone from the image data and / or voice data acquired by the acquisition unit when the detection unit detects that the telephone device is unused. When,
An abnormality notifying unit for notifying the outside when the use of the mobile phone is determined by the determining unit;
A transaction monitoring apparatus comprising:

Images