JP5217517B2 - Automatic reception terminal and automatic reception method - Google Patents

Description

  The present invention relates to an automatic reception terminal of a financial institution and an automatic reception method, and more particularly to a form issuing function provided by the reception terminal.

  In recent years, accepting terminals such as ATM (Automated Teller Machine) installed in financial institutions have provided various services in addition to depositing into their own account and transferring to another person's account. ing. For example, when paying for the purchase of goods using mail-order sales, public utility charges, etc. by account transfer, insert a payment form filled with the specified items into the reception terminal and perform the specified operation to be sent to the counter. Even if it is not, you can perform direct debit. However, the payment form must be filled in manually by the customer on the form table. For this reason, it is assumed that the items are accurately entered in the form without omission by the customer.

  With regard to such technology, for example, the following Patent Document 1 describes an automatic transaction apparatus (reception terminal) that can reduce the work burden of a payer required to fill in a payment address / name field of a payment form. In this technology, when there is no address and / or name printed on the payment slip inserted by the customer, the address and / or name is searched from the customer information database using the telephone number as a keyword, and there is no error in the registered information. After confirming this, the customer prints it on a form.

JP 2000-057415 A

  However, the technique described in the document 1 has the following problems. (1) Since the customer needs to insert the payment form into the automatic transaction apparatus, the customer is required to search for the form. (2) Moreover, the technique described in the literature 1 is limited to a payment form as a handling form and cannot be used for other transactions. (3) Furthermore, when there is a change in the customer's address, telephone number, etc., it is not possible to receive the benefits of automatic processing using an automatic transaction device unless a change procedure is performed separately.

  Therefore, the present invention has been made in view of the above problems, and the object of the present invention is that a customer does not have to search for a handling form and can be used for a handling form other than a payment form. Another object of the present invention is to provide a new and improved automatic reception terminal and automatic reception method capable of completing processing on the apparatus even when customer information is changed.

  (1) In order to solve the above problem, according to a certain aspect of the present invention, customer information corresponding to the identification information is extracted from a database in which the customer information is stored based on the identification information for identifying the customer. Customer information extraction means, display means for displaying customer information extracted by the customer information extraction means, change information input means for changing customer information displayed on the display means, and trading the customer information A transaction form on which customer information other than the item changed by the change information input means is printed when the customer information is changed by the change information input means. An automatic reception terminal is provided, which is characterized in that a change notification regarding the selected item is output to the customer.

  As described above, the customer information to be entered in the transaction form is automatically obtained from the database and printed, so that it is possible to save the customer from having to fill in by hand. Further, even when there is a change in customer information, it is possible to reduce time and effort for the customer to fill in by printing without the changed part. Furthermore, since change notifications can be output in a batch for the changed portion, it is possible to save the customer from having to search for change notifications one by one. In addition, by configuring the necessary information among the existing customer information so as to be printed in response to the change notification, the trouble of the customer filling in the change notification is reduced.

  (2) Further, the automatic reception terminal is configured to print customer information other than the changed customer information according to the content of the customer information input using the change information input unit. You may further provide the entry location selection means to select an entry location. (3) Further, the printing means is not selected by the entry location selection means, and the display form is different from the other parts so that the entry location that the customer entry is essential in the transaction form is emphasized. It may be configured to print with.

  In this way, the entry location where the customer information other than the changed location is to be printed is selected according to the change contents of the customer information. Then, the entry places where customer input is essential are highlighted. Therefore, it becomes possible to easily recognize the entry portion to be filled in by the customer, and it is possible to definitely fill in the transaction form.

  (3) Moreover, in order to solve the said subject, according to another viewpoint of this invention, the customer information corresponding to the said identification information from the database in which customer information was stored based on the identification information for identifying a customer A customer information extracting step in which the customer information extracted in the customer information extracting step is displayed, and a printing step in which the customer information is printed on a transaction form. When the changed customer information is changed, a transaction form on which customer information other than the changed item is printed and a change notification regarding the changed item are output to the customer. An automatic reception method is provided.

  As described above, the customer information to be entered in the transaction form is automatically obtained from the database and printed, so that it is possible to save the customer from having to fill in by hand. Further, even when there is a change in customer information, it is possible to reduce time and effort for the customer to fill in by printing without the changed part. Furthermore, since change notifications can be output in a batch for the changed portion, it is possible to save the customer from having to search for change notifications one by one. In addition, by configuring the necessary information among the existing customer information so as to be printed in response to the change notification, the trouble of the customer filling in the change notification is reduced.

  (4) In addition, the printing step is output in a display format different from that of the other parts so that the changed items and the entry places where the customer entry is essential in the transaction form are emphasized. Configured to be.

  In this way, the entry location where the customer information other than the changed location is to be printed is selected according to the change contents of the customer information. Then, the entry places where customer input is essential are highlighted. Therefore, it becomes possible to easily recognize the entry portion to be filled in by the customer, and it is possible to definitely fill in the transaction form.

  As described above, according to the present invention, it is not necessary for a customer to search for a handling form, it can be used for a handling form other than a payment form, and even when there is a change in customer information, it is processed on the terminal. Can be completed.

  Exemplary embodiments of the present invention will be described below in detail with reference to the accompanying drawings. In addition, in this specification and drawing, about the component which has the substantially same function structure, duplication description is abbreviate | omitted by attaching | subjecting the same code | symbol.

<First Embodiment>
First, a first embodiment of the present invention will be described. The present embodiment relates to a form issuance processing system in a financial institution or the like, and more particularly, to a form issuance processing system capable of executing a registration content changing process on the same terminal even when there is a change in the registration contents of customer information.

[System configuration of financial reception system 10]
Next, the system configuration of the financial reception system 10 according to the present embodiment will be described with reference to FIG. FIG. 1 is an explanatory diagram showing a system configuration of a financial reception system 10 according to the present embodiment.

  As shown in FIG. 1, the financial reception system 10 mainly includes a reception terminal 100, a network 130, a host 150, a customer information server 170, and a customer information database 190. The network 130 may be configured by a general network 932, which will be described later, but usually a dedicated line with higher security is used.

(Reception terminal 100)
The reception terminal 100 is a financial terminal that is mainly installed in a sales office in a financial institution such as a bank and issues a form corresponding to a customer's transaction purpose. The reception terminal 100 is connected to the host 150 and the customer information server 170 via the network 130. Therefore, the reception terminal 100 appropriately accesses the host 150 or the customer information server 170 according to the contents of transactions and operations, and transmits / receives necessary information. The detailed functional configuration of the reception terminal 100 will be described later.

(Host 150)
The host 150 is an authentication system that identifies a customer based on authentication information such as cash card information and personal identification information. When the host 150 receives the authentication information from the reception terminal 100, the host 150 confirms the consistency of the authentication information, and then transmits the customer information that is collated by the authentication information to the reception terminal 100. At this time, when collating the customer information from the authentication information, the host 150 refers to the customer information by transmitting a part or all of the authentication information to the customer information server 170. However, if the authentication fails, the host 150 transmits information indicating that the authentication information is incorrect to the reception terminal 100.

  The cash card information includes, for example, information such as issuer information for identifying a cash card issuer financial institution or branch name, cash card type, account type, account number, or customer name. The password information may include authentication information such as biometric authentication information such as registered fingerprint authentication information, vein authentication information, or glow authentication information in addition to the password.

(Customer information server 170)
The customer information server 170 is a server device for providing customer information corresponding to cash card information such as an account number received from the reception terminal 100 to the reception terminal 100 or the host 150. Therefore, the customer information server 170 is connected to a customer information database 190 that stores customer information, and can extract customer information from the customer information database 190.

(Customer information database 190)
The customer information database 190 stores, for example, a list of customer information associated with account numbers. In addition, when the customer information database 190 receives an inquiry of customer information by designating an account number from the customer information server 170, the customer information database 190 outputs customer information corresponding to the account number to the customer information server 170. The customer information stored in the customer information database 190 includes, for example, a name, an address, a telephone number, etc. as shown in FIG. As shown in FIG. 13, the customer information database 190 has a list of account numbers, and customer information is associated with each account number.

  Heretofore, an example of the system configuration of the financial reception system 10 according to the present embodiment has been described. As described above, the reception terminal 100 can provide services related to the form transaction to the customer by receiving authentication by the host 150 and provision of customer information by the customer information server 170. Hereinafter, the functional configuration of the reception terminal 100 will be described in more detail.

[Functional configuration of reception terminal 100]
Next, the functional configuration of the reception terminal 100 according to the present embodiment will be described in detail with reference to FIG. FIG. 2 is an explanatory diagram illustrating a functional configuration of the reception terminal 100 according to the present embodiment.

  As shown in FIG. 2, the receiving terminal 100 mainly includes a main control unit 102, a display unit 104, an input unit 106, a cash card reading unit 108, a communication unit 110, a form selection unit 112, and a print. The unit 114 and the form output unit 116 are configured. These components are connected to each other so that information can be exchanged via the bus 118.

(Main control means 102)
The main control unit 102 is a control unit that controls each component of the reception terminal 100. The main control unit 102 is realized by the CPU 902 or the like based on a control program recorded in the ROM 904 in a hardware configuration example described later, for example.

(Display means 104)
The display unit 104 is a display unit for displaying transaction guidance or transaction results to the customer. The display unit 104 is realized by, for example, a display device of the output unit 918 in a hardware configuration example described later. The display unit 104 may be configured to realize a touch panel function in combination with an input unit 106 described later.

(Input means 106)
The input means 106 is an operation means for a customer to perform an input operation during a transaction. Examples of the input means 106 include input devices such as a keyboard, numeric keys, and a touch panel. However, when configured as a touch panel, the input unit 106 is used in combination with the display unit 104 described above. Note that the input unit 106 is realized by, for example, the input unit 916 in a hardware configuration example described later.

(Cash card reading means 108)
The cash card reading means 108 is a reading means for reading cash card information. However, the cash card reading unit 108 may be a contact type card reading unit or a non-contact type card reading unit such as a reader / writer corresponding to a non-contact IC card.

(Communication means 110)
The communication unit 110 is a communication unit for transmitting and receiving data to and from external devices such as the host 150 and the customer information server 170 via the network 130. Accordingly, the reception terminal 100 is provided with authentication information from the host 150 via the communication unit 110, or customer information is provided from the customer information server 170. The communication unit 110 is realized by, for example, the communication unit 926 in a hardware configuration example described later.

(Form selection means 112)
The form selection unit 112 is a selection processing unit that selects the type of form to be printed according to the transaction content. When the transaction content is selected by the customer via the input unit 106, the form selection unit 112 selects the type of the form to be output according to the transaction content, and notifies the printing unit 114 of the type of the form. The form selection unit 112 is realized by the CPU 902 or the like based on a control program recorded in the ROM 904 in a hardware configuration example described later, for example. Note that the form selection unit 112 holds information on the types of forms that can be output in advance. Of course, the types of forms that can be output are arbitrary, and are set depending on the installation purpose of the receiving terminal 100 and the type of service to be provided by the financial institution.

(Printing means 114, form output means 116)
The printing unit 114 is a printing unit for printing on a form. The printing unit 114 prints necessary items in a predetermined column of the form for the type of form selected by the form selection unit 112. The form printed by the printing unit 114 is output to the customer by the form output unit 116.

  Heretofore, the functional configuration of the reception terminal 100 according to the present embodiment has been described. By using the functional configuration described above, a form printing method as described below is realized.

[Form printing method]
Next, an example of a form printing method according to the present embodiment will be described with reference to FIG. FIG. 3 is an explanatory diagram illustrating an example of a form printing method according to the present embodiment. In this example, the case where the customer uses the reception terminal 100 for the purpose of transferring money from his / her own account to another person's account is taken as an example. At this time, there is a change in the registered contents, and the customer changes the telephone number and address.

(About the flow until receiving the form)
FIG. 3 shows a flow until the customer receives the transfer form from the reception terminal 100 in the form printing method.

  First, a list of transaction subjects as shown in FIG. 5 is displayed on the display means 104 of the reception terminal 100. FIG. 5 is an explanatory diagram illustrating an example of the display screen D1. On the display screen D1, for example, transaction items such as “deposit”, “exchange”, “account transfer”, “transfer”, “account opening”, and “various change procedures” are displayed. Further, the display area of each transaction item is configured with buttons on the touch panel, and each includes a “deposit” button B10, a “exchange” button B12, an “account transfer” button B14, a “transfer” button B16, and an “open account”. A button B18 and a “various change procedure” button B20 are formed. These buttons correspond to the input means 106.

  Refer to FIG. 3 again. First, the customer selects a transfer transaction by pressing the “transfer” button B16 from the transaction item list (FIG. 5) displayed on the display means 104 of the reception terminal 100 (S102). When the transaction type is selected, the reception terminal 100 requests the customer to insert a cash card into the cash card reading means 108 (S104). That is, the reception terminal 100 displays an operation guide for inserting a cash card on the display unit 104.

  When the cash card is inserted into the cash card reading means 108, the reception terminal 100 requests the customer to input the password information of the cash card (S106). That is, the reception terminal 100 displays an operation guide for entering the password information on the display unit 104. If the personal identification information is a personal identification number, the user is prompted to input the personal identification number using the input means 106 capable of inputting the number. Further, if the password information is biometric authentication information, the reader for reading the biometric authentication information is urged to rub his / her palm, wrist, finger, eyes, or the like, for example.

  When the password information is input by the customer, the reception terminal 100 transmits an authentication request to the host 150 in order to determine whether the input password information is correct (S108). At this time, the host 150 performs an authentication process based on the password information received from the reception terminal 100 and transmits the authentication result to the reception terminal 100. As a result, if the authentication by the host 150 fails and it is determined that the personal identification information is incorrect, the process proceeds to step S106 again.

  On the other hand, when the authentication by the host 150 is successful and it is determined that the password information is correct, the reception terminal 100 transmits a request for retrieving customer information corresponding to the account number to the customer information server 170 together with the account number of the cash card. To do. When the account number and the search request are received from the reception terminal 100, the customer information server 170 accesses the customer information database 190 and extracts customer information corresponding to the received account number. Then, the customer information server 170 transmits the customer information extracted from the customer information database 190 to the reception terminal 100.

  The reception terminal 100 may transmit information on transaction subjects to the customer information server 170. In that case, customer information extracted from the customer information database 190 may be limited according to the transaction subjects. . That is, only a part of customer information may be transmitted to the reception terminal 100.

  Next, the reception terminal 100 displays the customer information received from the customer information server 170 on the display unit 104 (S110). At this time, the reception terminal 100 displays the customer information on the display unit 104 with the configuration of the display screen D2 as shown in FIG. FIG. 6 shows a configuration example of the display screen D2 on which customer information is displayed. The display screen D2 includes, for example, an area A1 where the customer's name, address, and telephone number are displayed, and buttons B22 and B24 for requesting the customer to confirm the information in the area A1. Therefore, when the customer presses one of the buttons B22 and B24, the customer can indicate the intention of confirmation / denial for the information in the area A1.

  Refer to FIG. 3 again. The reception terminal 100 displays a display screen D2 as shown in FIG. 6 and confirms with the customer whether there is a change in registered customer information (hereinafter, registered information) (S112). If there is a change in the registration information, the process proceeds to step S114. On the other hand, if there is no change in the customer information, the process proceeds to step S116.

  In step S114, a change item of registration information is selected by the customer (S114), and the process proceeds to step S112. At this time, the reception terminal 100 displays a display screen D3 as shown in FIG. FIG. 7 shows a configuration example of the display screen D3 for selecting a registration information change item. On this display screen D3, for example, each item of the customer's name, address, and telephone number is displayed, and the registration information before the change and the presence or absence of the change are displayed for each item. Each item is provided with selectable buttons B26, B28, and B30. The customer can select whether or not to change each item with reference to the contents of the area A2 where the registration information before the change is displayed and the contents of the area A3 where the presence or absence of the change is displayed. Note that the content of the area A3 in which the presence / absence of the change is displayed changes according to the selection, for example, “not change” / “change”. Further, a selection end button B32 is provided for confirming the selected content when the customer finishes the selection.

  Refer to FIG. 3 again. When the selection content is confirmed by the customer, the reception terminal 100 displays the content printed on the form on the display means 104 and confirms whether or not the form can be printed (S116). At this time, as shown in FIG. 10, the reception terminal 100 displays the content to be printed on the form on the display unit 104 and confirms with the customer whether or not the form may be printed with the display content. . FIG. 10 shows an image IMG1 of a display screen showing the contents printed on the form based on the registered contents. FIG. 10 shows a transfer form as an example. At this time, the form selection unit 112 selects the type of form based on the selection content determined by the customer, and the registration information is displayed in the entry field that needs to be input for the form.

  Refer to FIG. 3 again. When the entry contents of the form are confirmed by the customer, the customer information is printed according to the image IMG1 shown in FIG. 10 by the printing means 114 for the type of form selected by the form selection means 112. Then, the printed form is output to the customer by the form output means 116 (S118).

However, in the case of this embodiment, the contents to be printed differ depending on whether or not the customer information change item is selected in step S114. If a customer information change item is selected in step S114, the printing means 114 automatically prints the change notification and the transfer form. At this time, the change notification and the transfer form are also printed in the customer information entry column other than the change item selected in step S114.

  In addition, as for items that are not printed (items for changing customer information and items other than registered customer information), as shown in FIG. 11, it is emphasized that the customer needs to fill in by adding an accent to the background. To do. FIG. 11 shows an image IMG2 of a transfer form with an accent printed on the background. The hatched portion of the image IMG2 is an item that requires customer entry. Accordingly, in the case of the transfer form image IMG2 after automatic printing, handwriting is required. In addition, x represents printing and □ represents a non-printing portion.

  The first embodiment of the present invention has been described above. As described above, since the reception terminal 100 prints a form based on the information stored in the customer information database 190, the burden on the customer required to fill in customer information such as address and nomination is reduced. In addition, (1) A change notification is printed and output in the same procedure as the transaction form. Therefore, even when there is a change in customer information, a service using the function of the reception terminal 100 is provided to the customer. Furthermore, (2) it can be applied not only to the transfer but also to other transactions. (3) Since the reception terminal 100 holds all types of forms in advance, the target form can be obtained only by operating the reception terminal 100.

Second Embodiment
Next, a second embodiment of the present invention will be described. Note that detailed description of substantially the same configuration as that of the first embodiment is omitted. For example, the present embodiment is realized with substantially the same functional configuration as the reception terminal 100 according to the first embodiment. The main difference is the flow of processing related to the form printing method. Therefore, this difference will be mainly described.

[Form printing method]
An example of the form printing method according to the present embodiment will be described with reference to FIG. FIG. 4 is an explanatory diagram illustrating an example of a form printing method according to the present embodiment. In this example, the case where the customer uses the reception terminal 100 for the purpose of transferring money from his / her own account to another person's account is taken as an example. At this time, there is a change in the registered contents, and the customer changes the telephone number and address.

(About the flow until receiving the form)
Please refer to FIG. FIG. 4 shows a flow until the customer receives a transfer form from the reception terminal 100 in the form printing method.

  First, the customer selects a transfer transaction by pressing the “transfer” button B16 from the transaction item list (FIG. 5) displayed on the display means 104 of the reception terminal 100 (S132). When the transaction type is selected, the reception terminal 100 requests the customer to insert a cash card into the cash card reading means 108 (S134). That is, the reception terminal 100 displays an operation guide for inserting a cash card on the display unit 104.

  When the cash card is inserted into the cash card reading means 108, the reception terminal 100 requests the customer to input the password information of the cash card (S136). That is, the reception terminal 100 displays an operation guide for entering the password information on the display unit 104. If the personal identification information is a personal identification number, the user is prompted to input the personal identification number using the input means 106 capable of inputting the number. Further, if the password information is biometric authentication information, the reader for reading the biometric authentication information is urged to rub his / her palm, wrist, finger, eyes, or the like, for example.

  When the password information is input by the customer, the reception terminal 100 transmits an authentication request to the host 150 in order to determine whether the input password information is correct (S138). At this time, the host 150 performs an authentication process based on the password information received from the reception terminal 100 and transmits the authentication result to the reception terminal 100. As a result, if the authentication by the host 150 fails and it is determined that the password information is incorrect, the process proceeds to step S136 again.

  On the other hand, when the authentication by the host 150 is successful and it is determined that the password information is correct, the reception terminal 100 transmits a request for retrieving customer information corresponding to the account number to the customer information server 170 together with the account number of the cash card. To do. When the account number and the search request are received from the reception terminal 100, the customer information server 170 accesses the customer information database 190 and extracts customer information corresponding to the received account number. Then, the customer information server 170 transmits the customer information extracted from the customer information database 190 to the reception terminal 100.

  Next, the reception terminal 100 displays the customer information received from the customer information server 170 on the display unit 104 (S140). Next, the reception terminal 100 confirms with the customer whether there is a change in the registered customer information (hereinafter, registration information) (S142). At this time, on the display means 104, a change item of registration information as shown in FIG. 8 is displayed on the display screen D4. If there is a change in the registration information, the process proceeds to step S144. On the other hand, if there is no change in the customer information, the process proceeds to step S148.

  On the display screen D4, for example, each item of the customer's name, address, and telephone number is displayed, and registration information before the change and registration information after the change are displayed for each item. Each item is provided with selectable buttons B34, B36, and B38. The customer can select whether or not to change each item with reference to the contents of the area A4 where the registration information before the change is displayed and the contents of the area A5 where the registration information after the change is displayed. Further, a change end button B40 for confirming the changed content after the customer confirms the changed content is provided.

  Refer to FIG. 4 again. In step S144, an item (for example, an address) that the customer desires to change is selected from the customer information displayed on the display screen D4 (S144). For example, when the button B36 is pressed, the item “address” is selected. Next, the reception terminal 100 displays a display screen D5 as shown in FIG. 9 and requests input of customer information after the change (S146). On this display screen D5, an area A6 in which customer information (for example, an address) before the change is displayed and an input field TB1 (for example, a text box) in which the customer information after the change is input are displayed. In addition, a “change” button B42 for confirming a change to the registration information based on the customer information input in the input field TB1, and “customer information for returning to the previous process without reflecting the customer information in the input field TB1 in the registration information. "Return" button B44 is displayed.

  For example, a keyboard is used as the input means 106 for inputting customer information in the input field TB1. When the customer finishes inputting the customer information, the customer presses the “change” button B42. Then, the display screen D5 of the display means 104 again transitions to the display screen D4 of FIG. When there is a further change in the registration information, the customer performs the same procedure as in the case of the above address change with respect to the change contents (for example, change of telephone number). When the input of customer information to be changed is completed, the customer presses the “change end” button B40 on the display screen D4 in FIG. 8, and proceeds to the process of step S148.

  Refer to FIG. 4 again. In step S148, the reception terminal 100 requests input of information (transfer amount, transfer destination account number, etc.) necessary for the transfer other than the customer information (S148). When information necessary for the transfer is input by the customer, the reception terminal 100 proceeds to the process of step S150. When the change content is confirmed by the customer, the reception terminal 100 displays the content printed on the form on the display unit 104 and confirms whether or not the form can be printed (S150). At this time, as shown in FIG. 10, the reception terminal 100 displays the content to be printed on the form on the display unit 104 and confirms with the customer whether or not the form may be printed with the display content. .

  When the entry contents of the form are confirmed by the customer, the customer information is printed according to the image IMG1 shown in FIG. 10 by the printing means 114 for the type of form selected by the form selection means 112. Then, the printed form is output to the customer by the form output unit 116 (S152). However, in the case of this embodiment, the change notification and the content printed on the form are the contents reflecting the change input contents by the customer as in the image IMG3 shown in FIG. In the case of the image IMG3 of the transfer form after automatic printing, there is no need for handwriting.

  Here, it is described that the printed transaction form and the change notice are output. However, if the cash card is an IC cash card, the IC cash card is not printed without printing the printed transaction form and the change notice. You may make it output the information of a transaction form and a notice of change.

  The second embodiment of the present invention has been described above. This embodiment has the following effects in addition to the effects obtained by the configuration according to the first embodiment. In the case of this embodiment, since the form entry operation is completed by the reception terminal 100, it is possible to eliminate the burden of the customer to fill in the form by handwriting. In addition, since all the forms entry work is performed by the reception terminal 100, there is no description using characters that are not easily decipherable by the window operator or characters that cannot be recognized by OCR or the like. As a result, the burden on the customer and the operator is reduced, and the efficiency of processing related to the items described in the form is greatly improved.

[Hardware configuration (information processing equipment)]
The function of each component included in the device can be realized by using an information processing device having a hardware configuration shown in FIG. 14 by using a computer program for realizing the above function. FIG. 14 is an explanatory diagram showing a hardware configuration of an information processing apparatus capable of realizing the functions of each component of the apparatus.

  As shown in FIG. 14, the information processing apparatus mainly includes a CPU (Central Processing Unit) 902, a ROM (Read Only Memory) 904, a RAM (Random Access Memory) 906, a host bus 908, and a bridge. 910, an external bus 912, an interface 914, an input unit 916, an output unit 918, a storage unit 920, a drive 922, a connection port 924, and a communication unit 926.

  The CPU 902 functions as, for example, an arithmetic processing unit or a control unit, and controls the overall operation of each component or a part thereof based on various programs recorded in the ROM 904, the RAM 906, the storage unit 920, or the removable recording medium 928. . The ROM 904 stores, for example, a program read by the CPU 902 and data used for calculation. The RAM 906 temporarily or permanently stores, for example, a program that is read into the CPU 902 and various parameters that change as appropriate when the program is executed. These components are connected to each other by, for example, a host bus 908 capable of high-speed data transmission. The host bus 908 is connected to an external bus 912 having a relatively low data transmission speed via a bridge 910, for example.

  The input unit 916 is an operation unit such as a mouse, a keyboard, a touch panel, a button, a switch, and a lever. The input unit 916 may be remote control means (so-called remote controller) capable of transmitting a control signal using infrared rays or other radio waves. Note that the input unit 916 includes an input control circuit for transmitting information input using the above-described operation means to the CPU 902 as an input signal.

  The output unit 918 is, for example, a display device such as a CRT (Cathode Ray Tube), an LCD (Liquid Crystal Display), a PDP (Plasma Display Panel), or an ELD (Electro-Luminescence Display), an audio device such as a speaker, a headphone, or the like. It is a device capable of visually or audibly notifying acquired information to a user, such as a mobile phone or a facsimile.

  The storage unit 920 is a device for storing various data, and includes, for example, a magnetic storage device such as a hard disk drive (HDD), a semiconductor storage device, an optical storage device, or a magneto-optical storage device. Is done.

  The drive 922 is a device that reads information recorded on a removable recording medium 928 such as a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory, or writes information to the removable recording medium 928. The removable recording medium 928 is, for example, a DVD medium, a Blu-ray medium, an HD-DVD medium, a compact flash (registered trademark) (CF; CompactFlash), a memory stick, or an SD memory card (Secure Digital memory card). Of course, the removable recording medium 928 may be, for example, an IC card (Integrated Circuit Card) on which a non-contact IC chip is mounted, an electronic device, or the like.

  The connection port 924 is a port for connecting an external connection device 930 such as a USB (Universal Serial Bus) port, an IEEE 1394 port, a SCSI (Small Computer System Interface), an RS-232C port, or an optical audio terminal. is there. The external connection device 930 is, for example, a printer, a portable music player, a digital camera, a digital video camera, or an IC recorder.

  The communication unit 926 is a communication device for connecting to the network 932. For example, a communication card for wired or wireless LAN (Local Area Network), Bluetooth (registered trademark), or WUSB (Wireless USB), optical communication A router, a router for ADSL (Asymmetric Digital Subscriber Line), or a modem for various communications. The network 932 connected to the communication unit 926 is configured by a wired or wireless network, such as the Internet, home LAN, infrared communication, visible light communication, broadcast, or satellite communication.

  As mentioned above, although preferred embodiment of this invention was described referring an accompanying drawing, it cannot be overemphasized that this invention is not limited to the example which concerns. It will be apparent to those skilled in the art that various changes and modifications can be made within the scope of the claims, and these are naturally within the technical scope of the present invention. Understood.

It is explanatory drawing which shows the system configuration | structure of the financial reception system which concerns on one Embodiment of this invention. It is explanatory drawing which shows the function structure of the reception terminal which concerns on the same embodiment. It is explanatory drawing which shows the flow of the form printing method which concerns on 1st Embodiment of this invention. It is explanatory drawing which shows the flow of the form printing method which concerns on 2nd Embodiment of this invention. It is explanatory drawing which shows the structural example of the display screen which concerns on one Embodiment of this invention. It is explanatory drawing which shows the structural example of the display screen which concerns on one Embodiment of this invention. It is explanatory drawing which shows the structural example of the display screen which concerns on one Embodiment of this invention. It is explanatory drawing which shows the structural example of the display screen which concerns on one Embodiment of this invention. It is explanatory drawing which shows the structural example of the display screen which concerns on one Embodiment of this invention. It is explanatory drawing which shows the example of the form print image which concerns on one Embodiment of this invention. It is explanatory drawing which shows the example of the form print image which concerns on one Embodiment of this invention. It is explanatory drawing which shows the example of the form print image which concerns on one Embodiment of this invention. It is explanatory drawing which shows an example of the customer information data concerning one Embodiment of this invention. It is explanatory drawing which shows an example of the hardware constitutions of the reception terminal which concerns on one Embodiment of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 100 Reception terminal 102 Main control means 104 Display means 106 Input means 108 Cash card reading means 110 Communication means 112 Form selection means 114 Printing means 116 Form output means 118 Bus 130 Network 150 Host 170 Customer information server 190 Customer information database

Claims (5)

Customer information extracting means for extracting customer information corresponding to the identification information from a database in which the customer information is stored based on identification information for identifying the customer;
Display means for displaying customer information extracted by the customer information extraction means;
Change information input means for changing the customer information displayed on the display means;
Printing means for printing the customer information on a transaction form;
With
When customer information is changed by the change information input means, a transaction form on which customer information other than the item changed by the change information input means is printed and a change notification regarding the changed item are sent to the customer. An automatic reception terminal, characterized in that The printing means prints customer information other than the customer information to be changed, according to the content of the customer information input using the change information input means, at a predetermined entry location on the transaction form. Item 2. The automatic reception terminal according to Item 1. The printing means is characterized in that the customer information is not printed, and the transaction form is printed in a display format different from that of the other part so as to emphasize the entry place where the customer entry is essential in the transaction form. The automatic reception terminal according to claim 2. A customer information extraction step in which customer information corresponding to the identification information is extracted from a database in which the customer information is stored based on identification information for identifying the customer;
A display step in which the customer information extracted in the customer information extraction step is displayed;
A printing step in which the customer information is printed on a transaction form;
Including
When the customer information displayed in the display step is changed, a transaction form on which customer information other than the changed item is printed and a change notification regarding the changed item are output to the customer. An automatic reception method characterized by that.   In the printing step, the item is changed and is printed in a display format different from that of the other part so as to emphasize an entry part in which the customer entry is essential in the transaction form. The automatic reception method according to claim 4.

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