JP5057079B2 - Button telephone system erroneous operation prevention method and button telephone system having erroneous operation prevention function - Google Patents

Description

  The present invention relates to an erroneous operation prevention method for a key telephone and a key telephone system having an erroneous operation prevention function.

  In the key telephone system, when a user performs an operation not provided as a system on the key telephone, it is possible to detect the operation as an error and present it to the user with an error display or the like. However, an operation that actually exists but is different from what the user intended, for example, if a function special number is entered incorrectly, or an erroneous dial when calling an internal / external line cannot be detected as an erroneous operation. It was.

  In view of such circumstances, there is a demand for detecting an error in a user operation on a key telephone. In response to such a request, for example, a method for preventing erroneous dialing of a telephone device is disclosed in Patent Document 1. This method is intended to search for dial information registered and stored in advance during the outgoing call processing and present candidates, thereby preventing erroneous dialing and enabling quick dial input.

JP 2005-217625 A

  However, since the above method does not consider the tendency of user operation depending on the time zone, erroneous dialing cannot be reliably prevented when a plurality of similar dial information is registered.

  Further, the above method does not support user operations such as special number input and various function settings.

  An object of the present invention is to compare a user operation history stored and saved in advance with a user's key input operation performed at the present time, and display a confirmation for the user according to the comparison result. Accordingly, it is an object of the present invention to provide a key telephone system that prevents user's erroneous operation.

  According to a first aspect of the present invention, there is provided a key telephone system in which one or more key telephones are connected to a key telephone device, wherein the key telephone device indicates the contents of key input to the key telephone at least at that time. At the same time, when there is a key input to a certain key telephone and a user operation storage means for storing the user operation history in a storage memory in a file format for each key telephone and for each time zone, at least the contents of the key input and its Searching the file of the certain key telephone in the storage memory using the time as a key, and extracting the user operation history having the time closest to the time of the key input; the user operation storage means; Connected to the operation history search means, the user operation history extracted by the operation history search means and the key input A key telephone system is provided, comprising: processing means for determining whether or not the contents match, and if the contents do not match, processing for causing the certain key telephone to display for confirmation. The

  The processing means displays, together with the confirmation display, whether to cancel the key input or change the key input to the content of the key input based on the extracted user operation history. When the operation for designating the cancellation of the key input is performed on the certain key telephone, the key input is canceled or changed to the content of the key input based on the extracted user operation history. It is preferable to change the key input content when an operation for designating is performed.

  According to a second aspect of the present invention, there is provided a key telephone device applied to a key telephone system in which one or more key telephones are connected to the key telephone device. The user operation storage means for storing the contents of the input together with at least the time as a user operation history for each key telephone and in a file format for each time zone in a storage memory; An operation history search means for searching the file of the certain key telephone in the storage memory using the content of the key input and the time as a key, and extracting the user operation history having a time closest to the time of the key input; Connected to the user operation storage means and the operation history search means, and extracted by the operation history search means. And a processing means for determining whether or not the operation history and the content of the key input match, and when the operation history and the key input do not match, a processing means for causing the certain key telephone to display for confirmation. A button telephone device is provided.

  According to a third aspect of the present invention, there is provided a method for preventing erroneous operation of a key telephone in a key telephone system in which one or more key telephones are connected to a key telephone device, wherein key input to the key telephone is performed. The storage process of storing the contents of the file in the storage memory in a file format for each key telephone as a user operation history together with at least the time, and when there is a key input to a certain key telephone, at least the key input A search process for searching the file of the certain key telephone in the storage memory using the contents and the time thereof as a key, and extracting the user operation history having the time closest to the key input time; and the search process It is determined whether or not the extracted user operation history matches the key input content. Error prevention method for key telephone which comprises a control process to perform a display for confirmation to the certain key telephone is provided in the case.

  According to the fourth aspect of the present invention, at least the content of the key input to the key telephone is transmitted to the computer mounted on the key telephone device in the key telephone system in which one or more key telephones are connected to the key telephone device. Along with the time, a step of storing the user operation history in a memory for each key telephone as well as for each time zone in a storage memory, and when there is a key input to a certain key telephone, at least the contents of the key input and the time And searching for the file of the certain key telephone in the storage memory using as a key, extracting the user operation history having the time closest to the time of the key input, and the user operation extracted in the extracting step It is determined whether the history and the contents of the key input match. Program for executing a processing step of causing a display for confirmation to the certain key telephone is provided in the case.

  ADVANTAGE OF THE INVENTION According to this invention, the mis-dial at the time of internal / external line transmission and the mis-setting at the time of various function setting can be prevented, and especially operation with a higher possibility according to a time slot | zone can be shown to a user.

  FIG. 1 shows a configuration of a key telephone system according to the present invention. Here, for simplicity of explanation, a configuration in which one key telephone 20 is connected to a key telephone device (main device) 10 is shown. Yes. Therefore, the following description will be made only between the button telephone device 10 and one button telephone 20, but it goes without saying that it can be applied to all button telephones connected to the button telephone device 10.

  The button telephone device 10 includes an operation history search unit 11, a user operation storage unit 12, a storage memory 13, and a button phone device main processing unit (hereinafter abbreviated as a main processing unit) 14.

  The main processing unit 14 requests the user operation storage unit 12 to save the contents of the key input to the key telephone 20 performed by the user and at least the time when the key input operation by the user to the key telephone 20 is detected. The user operation storage unit 12 organizes the contents of key inputs in the storage area for the key telephone 20 in the storage memory 12 after arranging them according to time zones. The main processing unit 14 also makes an operation history search request to the operation history search unit 11 when detecting a key input operation by the user of the key telephone 20. The operation history search unit 11 searches the storage area for the key telephone 20 in the storage memory 13 using the contents of the key input and the current time as keys. At this time, the operation history search unit 11 searches for a more likely user operation by performing weighting for each time zone (the user operation performed and stored in a time zone closer to the current time is more effective). Anyway. The main processing unit 14 compares the user operation searched by the operation history search unit 11 with the contents of the key input, and if they are different, it causes an error by causing the key telephone 20 to display a confirmation. To the user.

  The main processing unit 14 is usually realized by a computer such as a CPU. In this case, the main processing unit 14 includes a storage device that stores a program for executing the control operation. The main processing unit 14 performs the control operation. Then, the program is read from the storage device and the control operation as described below is executed.

  Several embodiments will be described below.

(First embodiment)
[Error dial detection when calling outside line]
When the key input operation by the user in the key telephone 20 is detected, the main processing unit 14 analyzes the contents of the key input from the key telephone 20 and instructs the operation history search unit 11 to search for the operation history. The main processing unit 14 compares the contents of the key input with the search result (user operation) obtained by the operation history search unit 11, and if the two are different, it indicates that there is a possibility of an error and the correct key. Input candidates are displayed on the display of the key telephone 20. The key input candidates in this case are based on the search results obtained by the operation history search unit 11.

[Record of key input (user operation)]
When the main processing unit 14 detects an outside line capture / transmission operation in the key telephone 20, it passes the key input operated on the key telephone 20 to the user operation storage unit 12. The user operation storage unit 12 refers to the current time, and stores the contents of the key input as a user operation in the storage area for the key telephone 20 managed by the time zone in the storage memory 13.

[Detection of erroneous user dialing]
When the main processing unit 14 detects an outside line capturing / calling operation in the key telephone 20, the main processing unit 14 passes the key input input by the user in the key telephone 20 to the operation history searching unit 11. The operation history search unit 11 searches the storage area for the key telephone 20 in the storage memory 13 for a user operation similar to the passed key input. At this time, when there are a plurality of candidates in the user operation history data stored in the storage area, the operation history search unit 11 selects the user operation performed and stored in the time zone closer to the current time as the most likely candidate. And return this to the main processing unit 14. When the candidate and the actual key input content are different, the main processing unit 14 displays the fact on the display of the key telephone 20 to indicate to the user that the user's key input is incorrect. Along with such presentation, correct key input candidates may be displayed on the key telephone 2.

  Various embodiments can be considered in place of the above embodiments. For example, a more accurate operation search can be performed by maintaining and searching a relationship with a prior user operation (user input). For example, the accuracy of the history operation search can be improved by maintaining the relationship that the possibility of accessing the voice mail is high after the absence setting is canceled.

[Other embodiments]
Other embodiments will be described below.

[Transfer Settings]
The key telephone system has a transfer setting function. Transfer settings include missed call transfer (immediate transfer when an incoming call is received), busy call transfer (transfer when busy), and can be set by entering a special number.

  As an example of normal use, the transfer destination is set to voice mail by busy transfer when leaving the office, and the transfer destination is set to voice mail or a mobile phone by unattended transfer when leaving the office.

  However, since the special numbers used for the respective settings are similar, there is a possibility that they will be registered erroneously due to an erroneous operation.

  In such a case, by storing the user operation (key input) for each time period, for example, when the busy transfer setting is mistakenly performed in the evening, the possibility of the erroneous operation is presented to the user. It becomes possible.

  This example will be described below.

  FIG. 2 illustrates an operation history file structure for the key telephone 20 in the storage memory 13 in the case of a special number. In FIG. 2, the storage memory 13 has a file for storing an operation time when a special number is operated, a special number (item), and a destination (transfer destination) corresponding to the special number in a storage area for the key telephone 20.

  FIG. 3 shows an operation flow of missed call transfer setting for transferring to a mobile phone when a missed call is received due to the special number setting.

  FIG. 4 shows an operation flow when the busy transfer function setting is performed by the special number setting.

  FIG. 5 shows a conventional special number setting / cancellation flow as a reference example.

  First, the conventional special number setting (missed call transfer: transfer to mobile phone) in FIG. 5 will be described.

  When the extension is picked up by hooking the handset of the key telephone and the extension dial tone is heard, the user inputs (dials) the missed call forwarding special number (942) to the key telephone and sets the forwarding destination (cell phone number). Input (step 51).

  The user inputs "1" (step 53) when setting is performed in response to the confirmation of whether or not to perform setting (step 52), and inputs "0" when stopping the setting (step 54). Subsequently, the user on-hooks the handset.

  In such a conventional setting operation, when the user leaves the office, the missed call transfer setting should be set for the key telephone. Therefore, the mobile phone after leaving the office cannot respond. Conventionally, as a confirmation operation for solving such a problem, after setting missed call transfer, it is inconvenient to dial the button telephone from another telephone and confirm that the call can be transferred to the mobile phone. there were.

  Another embodiment of the present invention that can eliminate such inconvenience will be described.

  FIG. 2 shows an example of the file structure in which the key input (user operation) history of the storage area in the storage memory 13 is stored in the case of special number input. In FIG. 2, what is indicated as the operation time is usually the time stored on a different date.

In FIG. 2, from the top,
At 08:03, it is indicated that the transfer to voice mail has been set by the function of busy transfer (special number 943 input).
08:10 Same as above 08:15 Same as above 17:05 Shows that missed call forwarding (special number 942 input) was set and a mobile phone number was entered.
17:12 Same as above 17:13 Same as above 17:20 Same as above

  Needless to say, such a file structure is prepared for each key telephone in the storage memory 13. When the storage capacity of the storage memory 13 is taken into consideration and the number of stored user operations is limited, the data may be stored in a so-called FIFO format in which the oldest data is deleted in order when the limit number is reached.

  FIG. 3 shows an operation flow when setting the missed call transfer setting on the assumption that the storage memory 13 has a key input (user operation) history as shown in FIG. For example, when the business is terminated at 17:00 and there is an incoming call after setting by the missed call forwarding setting operation, the incoming call forwarding operation is performed to the set mobile phone.

  In FIG. 2, all the special number settings after 17:05 are stored as an operation history of the absent forwarding setting.

  In FIG. 3, when the user of the key telephone 20 should go off-hook to catch the extension and dial (input) a special number (942) for setting missed call forwarding, the special number (943) is dialed by mistake, and then the mobile phone It is assumed that the number has been dialed (step 31). In this case, for example, if the current time of operation is 17:07, the operation history search unit 11 in response to an instruction from the main processing unit 14 that has detected the operation at this time with respect to the file for the key telephone 20 in the storage memory 13. A search for a nearby operation history (user operation) is performed (step 32).

  The operation history search unit 11 searches the operation history close to the current time 17:07 as a user operation at 17:05, and returns it to the main processing unit 14.

  The main processing unit 14 compares the user operation returned from the operation history search unit 11 with the contents of the key input (current special number), and determines whether or not they match (step 33).

  As described above, since the current special number is dialed by mistake (943), it does not match the dialing of missed call transfer (942), which is a user operation at 17:05. In this case, the main processing unit 14 displays the difference of the special number on the display of the key telephone 20 (step 34). In particular, since it is the busy transfer setting of the special number (943) that has been dialed in step 31, the main processing unit 14 causes the key telephone 20 to display “Is it OK to set the busy transfer setting?” Or the like.

In this case, “Is it OK to set the busy forwarding setting?
A display such as “cancel setting: dial 0 / set as it is: change 1 to dial / missed call forwarding: dial 2” may be performed (step 35). In response to such a display, if the user dials 0, the setting is canceled (step 36). If the forward transfer is set as it is, dial "1" (step 37) to go on-hook and finish the setting. .

  On the other hand, when changing from the busy transfer setting due to an erroneous operation to the missed call transfer setting, the user dials "2" (step 38) and sets it by on-hooking. In this case, the main processing unit 14 changes the function setting to missed call transfer which is a 17:05 user operation used for comparison. In other words, there is no need to set again from the beginning. As a precaution, in this case as well, it may be displayed on the key telephone 20 that the setting is changed to missed call transfer.

  If the special number (942) for missed call transfer is correctly dialed in step 31, the main processing unit 14 determines the user operation obtained by the search and the contents of the key input, that is, the current special number ( 942) is the same. In this case, the main processing unit 14 inquires whether to set or cancel the setting (step 39), and dials 0 (step 36) for cancellation and 1 (step 37) for setting. Prompt and complete missed call forwarding settings on-hook.

  FIG. 4 shows an operation flow in the case where it is attempted to set the busy transfer on the assumption that the storage memory 13 has a key input (user operation) history as shown in FIG. Call forwarding is a function that responds to voice mail (voice mail number) when there is an incoming call during a call. For example, after setting this at 08:00 When there is an incoming call during the call, the response to the incoming call is answered by voice mail.

  In FIG. 4, when the user should go off-hook and catch the extension and dial (input) the special number (943) for setting the busy forwarding, the special number (942) is dialed by mistake, and then the voice mail number is dialed. (Step 41). The subsequent operation is almost the same as the operation described with reference to FIG. 3, and therefore the same step number is assigned to the same step as in FIG.

  For example, if the current time when the busy transfer setting operation is performed is 08:00, the operation history search unit 11 in response to the instruction from the main processing unit 14 that has detected this time sets the time for the file for the key telephone 20 in the storage memory 13. An operation history (user operation) close to is searched (step 32).

  The operation history search unit 11 searches the operation history close to the current time 08:00 as a user operation at 08:03, and returns it to the main processing unit 14.

  The main processing unit 14 compares the user operation returned from the operation history search unit 11 with the contents of the key input (current special number), and determines whether or not they match (step 33).

  As described above, since the special number for this time is dialed (942) by mistake, it does not match the dial for busy transfer (943) which is a user operation of 08:03. In this case, the main processing unit 14 displays the difference of the special number on the key telephone 20 (step 34). In particular, since it is the missed call transfer setting of the special number (942) that is dialed in step 31, the main processing unit 14 causes the key telephone 20 to display "Can I set missed call transfer?"

For example, “Can I set Missed Call Forwarding?
“Cancel setting: 0 dialed / set as it is: 1 dialed / changed to busy transfer: 2 dialed” is displayed.

  Also in this example, when changing from the missed call transfer setting due to an erroneous operation to the busy transfer setting, “2” is dialed (step 38) and set on-hook. In this case, the main processing unit 14 changes the function setting to the busy transfer which is the user operation of 08:03 used for the comparison. Therefore, it is not necessary to set again from the beginning. As a precaution in this example, it may be displayed on the key telephone 20 that the setting is changed to busy transfer.

  According to the embodiment of the present invention described above, the following effects can be obtained.

  1. It is possible to prevent erroneous dialing when making an internal / external line transmission and erroneous setting when setting a function.

  2. A more likely operation according to the time zone can be presented to the user.

FIG. 1 shows the configuration of a key telephone system according to the present invention. FIG. 2 is a diagram exemplifying the operation history file structure in the storage memory shown in FIG. 1 for a special number. FIG. 3 shows an operation flow of missed call transfer setting for transferring to a mobile phone when a missed call is received due to the special number setting. FIG. 4 shows an operation flow when the busy transfer function setting is performed by the special number setting. FIG. 5 shows a conventional special number setting / cancellation flow as a reference example.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Button telephone apparatus 11 Operation log | history search part 12 User operation memory | storage part 13 Memory for storage 14 Button telephone apparatus main process part 20 Button telephone

Claims (11)

In a key telephone system in which one or more key telephones are connected to a key telephone device,
The button telephone device is
User operation storage means for storing the contents of the key input to the key telephone together with at least the time thereof as a user operation history for each key telephone and in a file format for each time zone in a storage memory;
When there is a key input to a certain key telephone, a search is made in the file of the certain key telephone in the storage memory using at least the contents of the key input and the time as a key, and the time closest to the key input time is determined. An operation history search means for extracting the user operation history having;
The user operation storage means and the operation history search means are connected, and it is determined whether the user operation history extracted by the operation history search means matches the contents of the key input. Processing means for causing the certain key telephone to display for confirmation;
A button telephone system characterized by comprising:   The processing means, together with the display for confirmation, allows the display of whether to cancel the key input or to change the key input to the content of the key input based on the extracted user operation history, Specifies that the key input is canceled when the operation for designating the cancellation of the key input is performed on the certain key telephone, or that the key input is changed according to the extracted user operation history. 2. The key telephone system according to claim 1, wherein the key input content is changed when an operation is performed.   3. The key input is any one of a dial operation for outgoing line transmission, a missed call transfer setting operation by a special number key input, and a busy transfer setting operation by a special number key input. The described button telephone system. In a key telephone system in which one or more key telephones are connected to a key telephone device,
The button telephone device is
User operation storage means for storing the contents of the key input to the key telephone together with at least the time thereof as a user operation history for each key telephone and in a file format for each time zone in a storage memory;
When there is a key input to a certain key telephone, a search is made in the file of the certain key telephone in the storage memory using at least the contents of the key input and the time as a key, and the time closest to the key input time is determined. An operation history search means for extracting the user operation history having;
The user operation storage means and the operation history search means are connected, and it is determined whether the user operation history extracted by the operation history search means matches the contents of the key input. Processing means for causing the certain key telephone to display for confirmation;
A button telephone device characterized by comprising:   The processing means, together with the display for confirmation, allows the display of whether to cancel the key input or to change the key input to the content of the key input based on the extracted user operation history, Specifies that the key input is canceled when the operation for designating the cancellation of the key input is performed on the certain key telephone, or that the key input is changed according to the extracted user operation history. 5. The key telephone apparatus according to claim 4, wherein the key input content is changed when an operation is performed.   6. The key input according to claim 4, wherein the key input is any one of a dial operation for calling an outside line, a missed call transfer setting operation by a special number key input, and a busy transfer setting operation by a special number key input. The button telephone device described. A method for preventing erroneous operation of the key telephone in a key telephone system in which one or more key telephones are connected to a key telephone device,
A storage process for storing the contents of the key input to the key telephone together with at least the time, as a user operation history in the memory for saving in a file format for each key telephone and for each time zone,
When there is a key input to a certain key telephone, a search is made in the file of the certain key telephone in the storage memory using at least the contents of the key input and the time as a key, and the time closest to the key input time is determined. A search process for extracting the user operation history having;
Control processing for determining whether or not the user operation history extracted by the search processing matches the contents of the key input, and in the case where they do not match, the control processing for causing the certain key telephone to display for confirmation When,
A method for preventing erroneous operation of a key telephone.   In the control process, along with the confirmation display, whether to cancel the key input or to change the key input to the content of the key input based on the extracted user operation history is displayed. When the operation for designating the cancellation of the key input is performed on the certain key telephone, the key input is canceled or changed to the contents of the key input based on the extracted user operation history. 8. The method for preventing erroneous operation of a key telephone set according to claim 7, wherein the key input content is changed when a designated operation is performed.   9. The key input according to claim 7 or 8, wherein the key input is any one of a dial operation for calling an outside line, a missed call transfer setting operation by a special key input, and a busy transfer setting operation by a special key input. A method for preventing erroneous operation of the described key telephone. In a computer mounted on the button telephone device in the button telephone system in which one or more button telephones are connected to the button telephone device,
Storing the contents of the key input to the key telephone together with at least the time, as a user operation history in a storage memory in a file format for each key telephone and for each time zone;
When there is a key input to a certain key telephone, a search is made in the file of the certain key telephone in the storage memory using at least the contents of the key input and the time as a key, and the time closest to the key input time is determined. Extracting the user operation history having;
Processing for determining whether or not the user operation history extracted in the extracting step matches the contents of the key input, and in the case of not matching, processing for causing the certain key telephone to display for confirmation Steps,
A program for running Whether the computer further cancels the key input together with the confirmation display or changes the key input to the content of the key input based on the extracted user operation history in the processing step. When the operation for designating the cancellation of the key input is performed on the certain key telephone, the key input is canceled or the contents of the key input based on the extracted user operation history are displayed. 11. The program according to claim 10, wherein a step of changing the key input content is executed when an operation for designating the change is performed.

Images