JP5000849B2 - 知識管理システムに対する解決策情報 - Google Patents

知識管理システムに対する解決策情報 Download PDF

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Publication number
JP5000849B2
JP5000849B2 JP2004554863A JP2004554863A JP5000849B2 JP 5000849 B2 JP5000849 B2 JP 5000849B2 JP 2004554863 A JP2004554863 A JP 2004554863A JP 2004554863 A JP2004554863 A JP 2004554863A JP 5000849 B2 JP5000849 B2 JP 5000849B2
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JP
Japan
Prior art keywords
user
content
solution
information
search
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
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JP2004554863A
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English (en)
Japanese (ja)
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JP2006508451A (ja
JP2006508451A5 (de
Inventor
レイド、グレゴリー・エス
リンゴ、ティモシー
レイン、デイヴィッド・ピー
リアン、エリザベス・エイチ
ファーレル、ダニエル・シー
フェントン、クレイグ
シアリング、エリス
ベル、ランディ
ウォン、セヴァスティ
リンハム、アンソニー
フォレスター、オードリー
アイヴス、ウィリアム・エス
Original Assignee
アクセンチュアー・グローバル・サービシーズ・ゲーエムベーハ
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Priority claimed from US10/306,705 external-priority patent/US20040100493A1/en
Priority claimed from US10/306,248 external-priority patent/US8275811B2/en
Application filed by アクセンチュアー・グローバル・サービシーズ・ゲーエムベーハ filed Critical アクセンチュアー・グローバル・サービシーズ・ゲーエムベーハ
Publication of JP2006508451A publication Critical patent/JP2006508451A/ja
Publication of JP2006508451A5 publication Critical patent/JP2006508451A5/ja
Application granted granted Critical
Publication of JP5000849B2 publication Critical patent/JP5000849B2/ja
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Expired - Lifetime legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising

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  • Business, Economics & Management (AREA)
  • Strategic Management (AREA)
  • Engineering & Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Finance (AREA)
  • Economics (AREA)
  • Game Theory and Decision Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
JP2004554863A 2002-11-27 2003-11-26 知識管理システムに対する解決策情報 Expired - Lifetime JP5000849B2 (ja)

Applications Claiming Priority (5)

Application Number Priority Date Filing Date Title
US10/306,248 2002-11-27
US10/306,705 2002-11-27
US10/306,705 US20040100493A1 (en) 2002-11-27 2002-11-27 Dynamically ordering solutions
US10/306,248 US8275811B2 (en) 2002-11-27 2002-11-27 Communicating solution information in a knowledge management system
PCT/IB2003/006448 WO2004049221A2 (en) 2002-11-27 2003-11-26 Solution information for knowledge management system

Related Child Applications (1)

Application Number Title Priority Date Filing Date
JP2009006869A Division JP2009134737A (ja) 2002-11-27 2009-01-15 知識管理システムに対する解決策情報

Publications (3)

Publication Number Publication Date
JP2006508451A JP2006508451A (ja) 2006-03-09
JP2006508451A5 JP2006508451A5 (de) 2012-05-17
JP5000849B2 true JP5000849B2 (ja) 2012-08-15

Family

ID=32396721

Family Applications (2)

Application Number Title Priority Date Filing Date
JP2004554863A Expired - Lifetime JP5000849B2 (ja) 2002-11-27 2003-11-26 知識管理システムに対する解決策情報
JP2009006869A Pending JP2009134737A (ja) 2002-11-27 2009-01-15 知識管理システムに対する解決策情報

Family Applications After (1)

Application Number Title Priority Date Filing Date
JP2009006869A Pending JP2009134737A (ja) 2002-11-27 2009-01-15 知識管理システムに対する解決策情報

Country Status (5)

Country Link
EP (1) EP1570403A2 (de)
JP (2) JP5000849B2 (de)
AU (1) AU2003300686B2 (de)
CA (1) CA2507619A1 (de)
WO (1) WO2004049221A2 (de)

Families Citing this family (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7418403B2 (en) 2002-11-27 2008-08-26 Bt Group Plc Content feedback in a multiple-owner content management system
US7769622B2 (en) 2002-11-27 2010-08-03 Bt Group Plc System and method for capturing and publishing insight of contact center users whose performance is above a reference key performance indicator
US8768921B2 (en) 2011-10-20 2014-07-01 International Business Machines Corporation Computer-implemented information reuse
KR101316711B1 (ko) 2012-02-17 2013-10-10 심재훈 사용자간 온라인 접촉 지원시스템
JP7231317B2 (ja) * 2016-12-21 2023-03-01 ヤフー株式会社 推定装置、推定方法及び推定プログラム
CN113781068B (zh) * 2021-09-09 2024-05-14 平安科技（深圳）有限公司 线上问题解决方法、装置、电子设备和存储介质

Family Cites Families (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4905163A (en) * 1988-10-03 1990-02-27 Minnesota Mining & Manufacturing Company Intelligent optical navigator dynamic information presentation and navigation system
US5745895A (en) * 1994-06-21 1998-04-28 International Business Machines Corporation Method for association of heterogeneous information
US6272507B1 (en) * 1997-04-09 2001-08-07 Xerox Corporation System for ranking search results from a collection of documents using spreading activation techniques
US6012056A (en) * 1998-02-18 2000-01-04 Cisco Technology, Inc. Method and apparatus for adjusting one or more factors used to rank objects
JP3450175B2 (ja) * 1998-02-19 2003-09-22 富士通株式会社 オペレータ受け答えシナリオシステム
JP3702414B2 (ja) * 1999-08-11 2005-10-05 株式会社日立製作所 情報検索支援方法、コンピュータ読み取り可能な記憶媒体および情報検索装置
JP2001273432A (ja) * 2000-01-20 2001-10-05 Ok Web Inc コンピュータネットワーク利用による掲示板システム
WO2002073331A2 (en) * 2001-02-20 2002-09-19 Semantic Edge Gmbh Natural language context-sensitive and knowledge-based interaction environment for dynamic and flexible product, service and information search and presentation applications

Also Published As

Publication number Publication date
JP2009134737A (ja) 2009-06-18
AU2003300686A1 (en) 2004-06-18
EP1570403A2 (de) 2005-09-07
WO2004049221A2 (en) 2004-06-10
JP2006508451A (ja) 2006-03-09
CA2507619A1 (en) 2004-06-10
AU2003300686B2 (en) 2007-09-20
WO2004049221A8 (en) 2004-08-26

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