JP4955511B2 - Product sales data processing device - Google Patents

Description

  The present invention relates to a merchandise sales data processing apparatus that processes input merchandise data.

  Conventionally, merchandise sales data processing such as a POS (Point Of Sales) terminal that acquires and processes merchandise data based on an inputted merchandise code is used for accounting processing of merchandise purchased by customers in stores that sell merchandise. The device is used. Generally, in order to input a product code to a product sales data processing apparatus in a retail store such as a supermarket, a cashier reads a barcode attached to the product using a barcode scanner installed in the apparatus, or a keyboard. It is done by inputting from.

In addition, there is a merchandise sales data processing apparatus that can input a merchandise code by touching a search screen displayed on a touch panel type cashier display. (For example, see Patent Document 1)
A merchandise sales data processing apparatus that can input a merchandise code by touching a search screen is often used, for example, in a store that handles merchandise without a barcode, a store that sells luxury goods, or a store that provides services. The customer tells the cashier by verbally explaining the desired product or service, or by giving an instruction from the displayed product or menu.
Japanese Patent No. 2915745

  When entering the product code from the search screen as described above, if the product desired by the customer is not accurately transmitted to the cashier, or if the cashier incorrectly selects the product from the search screen, the product code Cancellation and re-entry of the product code of the product desired by the customer are required, leading to a decrease in accounting efficiency. In addition, if a customer wants to purchase a product or service that they have purchased in the past and wants to purchase it again, but cannot remember the name, it may take time to select the product or service, or a product that they want to purchase again. Sometimes it was impossible to purchase. In such a case, there is a possibility that customer satisfaction is lowered because the accounting process does not proceed smoothly.

  The present invention has been made based on the circumstances as described above, and its purpose is to prevent misregistration of products by the cashier and to facilitate accounting processing and improve accounting efficiency and customer satisfaction. It is to provide a product sales data processing apparatus capable of

The merchandise sales data processing apparatus according to the present invention is associated with customer display provided on the customer side, cashier input means for inputting merchandise information provided on the cashier side, and identification information assigned to the customer. When the identification information is input by the customer history storage unit that stores the product information of the product purchased by the customer in the past, the identification information input unit that inputs the identification information assigned to the customer, and the identification information input unit, A first display control means for displaying a button for declaring the display of the purchase history of the product and a message asking whether to select a product from the purchase history on the customer display, and the first display control means Corresponding to the product information stored in the customer history storage unit in association with the identification information input by the identification information input means when the button displayed on the customer display is operated When the product key displayed on the customer display is operated by the second display control means, the product key displayed on the customer display is displayed on the customer display. And a customer input means for inputting corresponding product information; and an accounting processing means for performing accounting processing based on the product information input by the cashier input means and the customer input means. Yes.

  According to the present invention in which such measures are taken, it is possible to provide a merchandise sales data processing apparatus capable of preventing misregistration of merchandise by a cashier and facilitating accounting processing to improve accounting efficiency and customer satisfaction. Can do.

  The best mode for carrying out the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing a main configuration of a POS terminal 10 which is a merchandise sales data processing apparatus according to the present embodiment. The POS terminal 10 includes a CPU (Central Processing Unit) 11 as a control unit main body. Also, a ROM (Read Only Memory) 12 in which fixed data such as a program is stored, a RAM (Random Access Memory) 13 in which various memory areas for storing various data in a rewritable manner, and a communication line are used. A communication interface (I / F) 14 for controlling data communication with the outside, a hard disk drive controller 15 for driving and controlling the hard disk drive (HDD) 16, a display controller 18 for controlling the screen display of the cashier display 17, A display controller 20 for controlling the screen display of the display 19, an I / O port 22 for outputting an opening command signal to the drawer 21, a keyboard controller 24 for fetching key signals corresponding to operation keys from the keyboard 23, a receipt journal (RJ) Printer controller for controlling the printer 25 6. A scanner controller 28 for controlling a scanner 27 for optically reading a product code from a bar code, and a card reader controller 30 for taking in an input from a card reader 29 used for reading a point card, a credit card or the like. . The CPU 11, ROM 12, RAM 13, communication interface 14, hard disk drive controller 15, display controller 18, display controller 20, I / O port 22, keyboard controller 24, printer controller 26, scanner controller 28, and card reader controller 30 are provided. The bus lines 31 such as an address bus and a data bus are connected to each other.

  The cashier display unit 17 and the customer surface display unit 19 are touch panel displays that are provided with a touch panel on the display screen to enable input by a touch operation. The cashier display unit 17 is directed to the cashier side that operates the POS terminal 10, and displays a product key that allows a product code of a predetermined product to be input by a touch operation, accounting processing contents, and the like (casher product display means). . The customer display 19 is directed to the customer who receives the accounting process by the POS terminal 10, and displays various product keys, accounting process contents, etc., which will be described later with reference to FIG.

  The POS terminal 10 is connected to the host computer via the communication interface 14, and the storage unit of the host computer stores product data including a product name, a unit price, a product image, and the like for each product code. Stored product master files are stored. When a product sales process is performed using the POS terminal 10, product data corresponding to a product code input from the cashier display 17 or the scanner 27 is received from a product master stored in the host computer via the communication interface 14. To be acquired.

  The keyboard 23 is provided with various function keys such as a multiplication key, a subtotal key, and a current key, in addition to numeric keys for inputting numerical values. The receipt / journal printer 25 prints accounting information and the like on a receipt sheet as a printing medium and issues a receipt. The hard disk drive 16 stores a customer file 40 (customer history storage unit) that stores a product code of a product that a specific customer has previously purchased by touching the product key of the cashier display 17. ing. The customer file 40 is created and managed for each customer code, which is identification information assigned to each customer. This customer code is stored in a point card possessed by the customer, and is acquired by reading using the card reader 29 (identification information input means).

  FIG. 2 is a schematic diagram illustrating an example of the data structure of the customer file 40. The customer file 40 stores a customer name, a product code of a product that the customer has purchased once in the past, and a count number indicating the number of times the customer has purchased the product in the past. . The product codes are arranged in descending order of the count number, and the serial numbers from 1 (“No.” in the figure) are attached to the product codes. The maximum number n is set as the number of product codes that can be stored in the customer file 40, and product codes are stored within a range not exceeding the maximum number n.

  The merchandise data acquired from the merchandise master file at the time of merchandise sales processing is stored cumulatively in the merchandise registration file 41 formed in the RAM 13 together with the merchandise code until the pressing of the lock key provided on the keyboard 23 is detected. Is done.

  FIG. 3 is a schematic diagram illustrating an example of the data structure of the product registration file 41. As described above, the product name and the unit price are stored for the product code, and the sales number and sales amount of the product related to the product code are stored. When the closing key is pressed, the transaction transaction accounting process is performed based on the data stored in the file 41.

  Next, the flow of processing executed by the CPU 11 at the time of product sales processing will be described with reference to FIG. When the merchandise sales process is started, first, the CPU 11 forms a flag A and a flag B in the RAM 13 as ST101, initializes them (A, B = 0), and whether the customer code is input as ST102. Judge whether or not. When an input is made (Yes in ST102), the CPU 11 displays a product display button 55 for declaring display of product data based on the product code stored in the customer file 40 as ST103 on the customer display 19. (History display declaring means) In ST104, the flag A is set to "1". After the process of ST104 or when the customer code is not input in the process of ST102 (No in ST102), the CPU 11 determines whether or not the product display button 55 displayed on the customer surface display 19 as ST105 is touch-operated. Determine whether.

  FIG. 5 is an example of the product display button 55 displayed on the customer display 19. The display screen 54 of FIG. 5 displays a message notifying the customer of the operation of the button 55 together with a product display button 55 displaying “Product purchase history display”. In addition, the display screen 54 may display various information related to the merchandise sales process, for example, the number of points purchased at that time and the total price of the purchased merchandise.

  When it is determined that the product display button 55 is touch-operated (ST105: Yes), the CPU 11 searches the customer code in each customer file 40 for the same customer code as the input customer code (ST106) ( Search means), product data based on the product code stored in the customer file 40 corresponding to the customer code identified as a result of the search is obtained from the product master file and displayed on the customer display 19 (customer product display) means).

  FIG. 6 is an example of product data displayed on the customer display 19. The display screen 50 in FIG. 6 includes a product group key 51 in which individual products are roughly classified, a product key 52 in which product names, unit prices, and product images of individual products belonging to the touched product group key 51 are displayed. It has a total price display area 53 for displaying the number of products selected by the customer touching the screen and the total price.

  After the display screen 50 is displayed on the customer display 19 in the process of ST106 or when it is determined that the product display button 55 is not touched in the process of ST105 (No in ST105), the CPU 11 performs ST107. It is determined whether or not a product code has been input. When it is determined that the product code is not input (No in ST107), the process of ST105 is executed again. On the other hand, when it is determined that the product code has been input (Yes in ST107), in ST108, the input is the reading of the barcode attached to the product by the scanner 27, the touch operation of the cashier display 17, the customer surface display It is determined which of 19 touch operations is performed. When the product code is input by reading the barcode with the scanner 27 ("scanner input" in ST108), the CPU 11 sets the product name and unit price of the product data corresponding to the product code input in ST109 as described above. Acquired from the product master file and stored in the product registration file 41 together with the product code, the number of sales points, and the sales amount.

  When a product code is input by touching the product key displayed on the cashier display 17 (“touch operation of the cashier display” in ST108), the CPU 11 performs ST110 in FIG. The product key input process described is executed. Thereafter, the product registration process of ST109 is executed (display product input means).

  Further, when the customer's display unit 19 displays a product key of a product purchased by the customer in the past, when the customer inputs a product code by touching the displayed product key ("ST108" When the customer surface display is touched "), the CPU 11 increments the count added to the product code of the customer file 40 as ST111, and sets the flag B to" 1 "as ST112. Thereafter, the product registration process of ST109 is executed. That is, reading the barcode by the scanner 27 and inputting the product code by touching the product key displayed on the cashier display 17, and the product name and unit price corresponding to the input product code are obtained from the product master file. The acquired control process constitutes a cashier input means. Moreover, the input of the product code by the touch operation of the product key displayed on the customer display 19 and the control processing for acquiring the product name and unit price corresponding to the input product code from the product master file are for customer use. Configure the input means. The control process for registering the product name and unit price input by the cashier input means and the customer input means in the product registration file 41 constitutes a registration processing means.

  After the process of ST109, the CPU 11 determines whether or not the tightening key of the keyboard 23 has been pressed in ST113. When the tightening key has not been pressed (No in ST113), the product code is input again. Wait. When the closing key is pressed (Yes in ST113), the CPU 11 accepts the input of the deposit amount from the customer, calculates the change amount, issues the receipt from the receipt / journal printer 25, and opens the drawer 21 in ST114. Perform accounting.

  Thereafter, the CPU 11 determines whether or not the value of the flag B is set to “1” in ST115, and when it is set to “1” (Yes in ST115), stores it in the customer file as ST116. The ordered product codes are arranged in descending order of the count number. After the process of ST116 or when the value of flag B is not set to “1” in the process of ST115 (No in ST115), the merchandise sales process is terminated.

  Next, the flow of processing executed by the CPU 11 in the product key input processing (ST110) will be described with reference to FIG. The product key input process is a process for storing the product code in the customer file 40 as a product purchased in the past when the product key displayed on the cashier display 17 is touched.

  First, the CPU 11 determines whether or not the flag A is set to “1” in ST201. When the flag A is not set to “1” (No in ST201), that is, when the customer code is not input, the customer file 40 for registering the product code is not specified, and thus the product key input process is terminated. To do. When the flag A is set to “1” (Yes in ST201), the CPU 11 determines whether or not the merchandise code that has been input in ST107 is stored in the customer file 40 as ST202. When the received product code is not stored in the customer file 40 (No in ST202), the CPU 11 determines whether or not there is a free capacity for storing the product code in the customer file 40 as ST203. It is determined whether the number of product codes is less than the maximum number n. When the number of stored product codes is equal to the maximum number n (No in ST203), the CPU 11 deletes the product code in the bottom column of the customer file 40 as ST204, Store the count as "1". Thereafter, the CPU 11 sets “1” to the flag B in ST205 and ends the product key input process.

  When the product code stored in the customer file 40 in the process of ST203 is less than the maximum number n (Yes in ST203), the CPU 11 displays the current item code in the next column of the bottom column of the product code stored in the customer file 40 as ST206. The product code that has received the input is stored with the count number set to “1”. Thereafter, the process of ST205 is executed to end the product key input process.

  When the input product code is already stored in the customer file 40 in the process of ST202 (Yes in ST202), the CPU 11 increments the count number of the product code as ST207 (purchase count counting means). Thereafter, the process of ST205 is executed to end the product key input process.

  As described above, the POS terminal 10 identifies the customer by the customer code and displays the product key of the product purchased in the past stored in the customer file 40 on the customer display 19. Then, the customer can purchase a desired product by touching the product key displayed on the customer display 19 by himself. Therefore, the risk that the cashier erroneously inputs the product code is reduced. In addition, even if the customer forgets the name of the product purchased in the past, the customer can search for the desired product from the screen displayed on the customer display 19 and purchase the product. Therefore, the accounting process proceeds smoothly. Also, there is no possibility that the product cannot be purchased. These actions can improve accounting efficiency and customer satisfaction.

  The present invention is not limited to the above-described embodiment as it is, and can be embodied by modifying the constituent elements without departing from the scope of the invention in the implementation stage.

  For example, the identification information input means is not limited to the configuration of the customer code stored in the point card and the card reader 29 that reads the customer code, but may use a code stored in a credit card or the like instead of the customer code, The code may be directly input from the keyboard 23 without using the card reader 29.

  Further, the product master file may be stored in the hard disk drive 16 and the product data may be acquired therefrom.

  Further, the display on the customer display 19 of the product code stored in the customer file 40 is composed of a product name, a price, and a product image if the product is displayed so that the product can be identified. It is not limited.

  The product display button 55 is displayed on the customer display 19 only when the customer code is input (ST102, ST103), but may be displayed before the customer code is input.

In addition, various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the embodiment. For example, some components may be deleted from all the components shown in the embodiment. Furthermore, the constituent elements over different embodiments may be combined.
The invention described in the scope of claims at the beginning of the filing of the present application is appended below.
[1] A customer-side display provided on the customer side, cashier input means provided on the cashier side for inputting product data, and products previously purchased by the customer for each piece of identification information assigned to the customer are stored. A customer history storage unit; identification information input means for inputting identification information assigned to the customer; search means for searching for identification information input by the identification information input means from the customer history storage unit; and A customer product display means for displaying a product corresponding to the retrieved identification information on the customer display, a customer input means for inputting product data from the products displayed by the customer product display means; A merchandise sales data processing apparatus comprising: registration processing means for registering merchandise data input by the customer input means and the cashier input means.
[2] The cashier input means includes a cashier product display means for displaying a predetermined product on a cashier display disposed on the cashier side, and a product displayed on the cashier display by the cashier product display means. Display product input means for inputting product data from among the items, and in the customer history storage unit, the product for which the display product input means has input the product data is used as the identification information input by the identification information input means. The merchandise sales data processing apparatus according to [1], wherein the merchandise sales data is stored in association with each other.
[3] It further comprises history display declaring means for declaring that the product history of the customer is displayed, and the customer product display means is configured to display the history after the declaration of displaying the history by the history display declaring means. The product sales data processing apparatus according to [1] or [2], wherein a product corresponding to the identification information searched by the search means is displayed on a customer display.
[4] A purchase count counting unit that counts the number of purchases of the product stored in the customer history storage unit, and when the product is newly stored in the customer history storage unit, the type of the product already stored Any one of the above [1] to [3], wherein when the product reaches a predetermined quantity, the product with the smallest number of purchases counted by the purchase frequency counting means is deleted and the new product is stored. The product sales data processing device according to claim 1.

The block diagram which shows the principal part structure of the POS terminal in this Embodiment. The figure which shows an example of the data structure of the customer file in the embodiment. The figure which shows an example of the data structure of the goods registration file in the embodiment. The flowchart of the process which CPU performs in merchandise sales processing in the embodiment. The figure which shows an example of the merchandise display button displayed on the customer display in the embodiment. The figure which shows an example of the merchandise data displayed on the customer surface display in the same embodiment. The flowchart of the process which CPU performs in goods key input process in the embodiment.

Explanation of symbols

  DESCRIPTION OF SYMBOLS 10 ... POS terminal, 11 ... CPU, 12 ... ROM, 13 ... RAM, 14 ... Communication interface, 16 ... Hard disk drive, 17 ... Display for cashier, 19 ... Customer display, 21 ... Drawer, 23 ... Keyboard, 27 ... Scanner, 29 ... Card reader, 40 ... Customer file, 41 ... Product registration file, 50 ... Display screen, A, B ... Flag

Claims (4)

A customer display on the customer side,
Cashier input means for inputting product information provided on the cashier side;
A customer history storage unit that stores product information of products that the customer has purchased in the past in association with identification information assigned to the customer;
Identification information input means for inputting identification information assigned to a customer;
When the identification information is input by the identification information input means, a button for declaring the display of the purchase history of the product and a message asking whether to select the product from the purchase history are displayed on the customer display. 1 display control means;
When the button displayed on the customer display is operated by the first display control means, the product information stored in the customer history storage unit is associated with the identification information input by the identification information input means. Second display control means for displaying a corresponding product key on the customer display,
A customer input unit that inputs product information corresponding to the operated product key when the product key displayed on the customer display is operated by the second display control unit;
Accounting processing means for performing accounting processing based on the product information input by the cashier input means and the customer input means;
A merchandise sales data processing apparatus comprising: A cashier indicator is provided on the cashier side for displaying a product key for inputting product information of a predetermined product.
The cashier input means inputs product information corresponding to the operated product key when the product key displayed on the cashier display is operated,
When product information is input by the cashier input unit, if the product information is not stored in the customer history storage unit in association with the identification information input by the identification information input unit, the product information is The merchandise sales data processing apparatus according to claim 1, further comprising storage control means for storing in the customer history storage unit in association with the identification information. The product information stored in the customer history storage unit is given a count indicating the number of purchases of the product,
When product information is input by the cashier input means, if the product information is stored in the customer history storage unit in association with the identification information input by the identification information input means, the product information First counting means for incrementing the attached count number;
When product information is input by the customer input unit, the count number attached to the product information stored in the customer history storage unit is incremented in association with the identification information input by the identification information input unit. The merchandise sales data processing apparatus according to claim 2, further comprising a second counting means.   The storage control unit associates the product information input by the cashier input unit with the identification information when storing the product information in the customer history storage unit in association with the identification information input by the identification information input unit. 4. The merchandise sales data processing apparatus according to claim 3, wherein if the number of merchandise information stored reaches a predetermined number, the merchandise information having the smallest count is deleted.

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