JP4850100B2 - Maintenance staff dispatch system in the event of a disaster - Google Patents

Description

  The present invention relates to a maintenance staff dispatch system for dispatching maintenance staff to maintain equipment in a building in the event of a disaster, and in particular, equipment monitoring for communicating facility information of each building to a monitoring center that remotely monitors the equipment in each building. The present invention relates to a system using a network system.

  The maintenance staff dispatch system is a system that dispatches maintenance staff to maintain the equipment when a failure such as abnormality or failure occurs in the equipment in the building. This maintenance staff dispatch system includes an example of using a facility monitoring network system that communicates facility information of each building to a monitoring center that remotely monitors the facilities in each building.

  An example of a conventional maintenance staff dispatch system will be described with reference to the drawings. FIG. 3 is a diagram illustrating an example of a schematic configuration of a conventional maintenance staff dispatch system 100. The maintenance staff dispatch system 100 includes a facility remote monitoring network system 102. The facility remote monitoring network system 102 includes a facility management apparatus 106 that manages the state of the facility 112 in the building 110 and a monitoring center 104 that remotely monitors the facility 112 in each building 110. The monitoring center 104 and each facility management apparatus 106 are normally connected individually by a communication path using a circuit switching method, and facility information of each building 110 is communicated via this communication path. The communication path based on the circuit switching system is, for example, a PSTN (Public Switched Telephone Network), and is generally also referred to as “public telephone network” or simply “public line”. In the circuit switching method, since communication is normally started after a communication path from a transmission source to a transmission destination is secured in advance, when data communication is performed, it takes several seconds to several tens of seconds to start data communication. In addition, a communication network based on a circuit switching system generally takes a form of using a service provided by a telecommunications carrier. The communication path using the circuit switching method is hereinafter referred to as a circuit switching network 108.

  The maintenance staff dispatch system 100 includes a wireless terminal 116 carried by the maintenance staff 114. The wireless terminal 116 is, for example, a portable wireless telephone or a PHS terminal. Wireless communication using radio waves is performed between the wireless terminal 116 and the base station 118 in the vicinity thereof. When communication is performed from the monitoring center 104 to the wireless terminal 116 via the base station 118, wired communication using, for example, the circuit switching network 108 is performed between the monitoring center 104 and the base station 118. And wireless terminal 116, wireless communication using radio waves is performed.

  Next, the operation of the maintenance staff dispatch system 100 will be described. When a failure occurs in the facility in the building 110, facility information indicating the failure is communicated from the facility management apparatus 106 to the monitoring center 104 via the circuit switching network 108. Based on the communicated facility information, the maintenance staff 114 is selected from the plurality of maintenance staffs 114 by the action of the monitoring center 104 or the human action. Then, the facility information is communicated to the wireless terminal 116 of the selected maintenance personnel 114, and the maintenance personnel 114 is dispatched to the facility that is the communication source of the facility information.

  In Patent Document 1 below, a monitoring device for monitoring building equipment notifies a wireless terminal carried by a selected maintenance person via a circuit switching network when an abnormality occurs in the equipment. Is described. In this maintenance personnel call system, the monitoring device has a database storing maintenance personnel's position information and maintenance personnel skill information that can cope with equipment malfunctions. A maintenance staff who is close and has skills that can cope with the abnormality is selected and the maintenance staff is dispatched.

JP 2001-331570 A

  In the conventional maintenance staff dispatch system as shown in FIG. 3, since the monitoring center can centrally manage equipment information from buildings in a wide area, a maintenance staff capable of handling equipment failures is selected, You can dispatch efficiently. However, when a disaster occurs, there are problems that some troubles occur and it becomes impossible to dispatch maintenance personnel efficiently. For example, the circuit switching network that connects the monitoring center and each equipment management device individually performs communication between them sequentially. Therefore, when a disaster occurs, communication from each equipment management device to the monitoring center is in progress. There will be a problem that it will take a turn and it will take time to gather the facility information. As a result, there is a problem that dispatch of maintenance personnel is delayed.

  Also, in the event of a disaster, communication facilities may be unable to communicate with the monitoring center due to communication restrictions by telecommunications carriers or interruptions in communication lines due to disconnection of cables, etc. of circuit switching networks. There is a problem that staff dispatch is delayed.

  In addition, since the number of maintenance personnel at the time of a disaster is greater than that at normal times, there is a problem that it becomes difficult to adjust maintenance personnel with skills that can cope with equipment failures, and maintenance personnel are efficiently There is a problem that cannot be dispatched.

  An object of the present invention is to provide a maintenance staff dispatch system that dispatches maintenance staff to equipment using a equipment monitoring network system that communicates equipment information of each building to a monitoring center that remotely monitors equipment in each building. An object of the present invention is to provide a maintenance staff dispatch system in the event of a disaster that can dispatch maintenance staff quickly and efficiently when it occurs.

The present invention relates to a facility management device that manages the state of facilities in a building, a monitoring center that remotely monitors the facilities in each building, and a facility that communicates facility information of each building from the facility management device to the monitoring center A maintenance staff dispatch system in the event of a disaster that has a monitoring network system and dispatches maintenance staff to the equipment based on the equipment information. The equipment monitoring network system is provided in a building specified for each region. In addition, a specific facility management device, a general facility management device provided in a building in the area, a monitoring center and a specific facility management device are connected by a communication path using a storage and exchange method, and a specific facility management device and, the device and the general facility management system in the same area are connected by a communication path by the store and forward method, the area from the equipment management apparatus of the general local Anda communication means for communicating the facility information to the monitoring center via the specific facility management system, the specific equipment management apparatus, when a disaster occurs, the facility management apparatus of the general local Select maintenance personnel from a plurality of maintenance personnel belonging to the area based on the facility information aggregated via the communication path using the storage and exchange method , and dispatch the maintenance personnel to the specific facility management device in the area It is characterized by doing.

The specific facility management device has a database for storing maintenance staff position information. When a disaster occurs and a maintenance staff is dispatched, the maintenance equipment is selected based on the location information stored in the database. be able to.

  Further, the storage and exchange method can be wireless.

  In addition, when the maintenance staff has a wireless terminal carried and the maintenance staff is dispatched, the equipment information can be communicated from the specific equipment management device to the wireless terminal.

  In addition, the specific equipment management device has technical information storage means for storing a plurality of technical information related to equipment maintenance, and is selected from the technical information based on equipment information communicated from the general equipment management device. The obtained technical information can be communicated to the general equipment management apparatus.

  In addition, the specific equipment management device has technical information storage means for storing a plurality of technical information related to equipment maintenance, and is selected from the technical information based on equipment information communicated from the general equipment management device. The obtained technical information can be communicated to the wireless terminal of the maintenance staff dispatched to the building where the general equipment management device is provided.

  In addition, the general equipment management apparatus may include a photographing unit that photographs the state of the equipment, and the specific equipment management apparatus may include a display unit that displays the state of the equipment photographed by the photographing unit. .

  According to the maintenance staff dispatch system in the event of a disaster according to the present invention, the maintenance staff is dispatched to the equipment using the equipment monitoring network system that communicates the equipment information of each building to the monitoring center that remotely monitors the equipment in each building. In the maintenance staff dispatching system, when a disaster occurs, maintenance staff can be dispatched quickly and efficiently.

  Hereinafter, an embodiment of a maintenance staff dispatch system when a disaster occurs according to the present invention will be described with reference to the drawings. FIG. 1 is a diagram illustrating a schematic configuration of a communication network of a maintenance staff dispatch system 10 when a disaster occurs according to the present embodiment.

  The maintenance staff dispatch system 10 at the time of a disaster has a facility remote monitoring network system 12 that communicates facility information of each building. The facility remote monitoring network system 12 includes a monitoring center 14 that remotely monitors facilities in a wide-area building group, and a communication network is constructed so that facility information of each building is aggregated therein.

  The facility remote monitoring network system 12 is provided with a plurality of areas 36 for dividing a wide-area building group. These buildings in the region 36 are buildings that use the facility remote monitoring network system 12, and are classified into two types: a specific building 16 specified for each region 36 and a general building 18 that is a building other than the specific building 16. Differentiated. In the present embodiment, for example, two areas 36 of an area A 36 a and an area B 36 b are provided, and the buildings of the areas 36 a and 36 b are distinguished into two types, a specific building 16 and a general building 18. The specific building 16 is a building that serves as a base in the area 36 to which the specific building 16 belongs when a disaster occurs. Therefore, among the buildings in the region 36, a building having high earthquake resistance performance, wind resistance performance, or fire resistance performance at the time of disaster is desirable, and it is preferable that an earthquake detector is installed in the building. The range indicated by the wide area is a range including a plurality of buildings using the facility remote monitoring network system 12, and may be a case where the whole country of Japan is shown or a case where a certain region, for example, the Kanto region is shown. It may be a case showing a city, for example, Tokyo. Further, the range of the area 36 is an area that can be communicated without problems by the wireless connection network 26 described later, and is determined by the density of buildings in the area 36.

  The monitoring center 14 and each specific building 16 are connected by a storage / switching network 24 which is a communication path using a storage / switching system. The storage / switching network 24 is, for example, an IP packet switching network. The specific building 16 and each general building 18 in the area 36 to which the specific building 16 belongs are connected by a wireless connection network 26 based on a storage and exchange system. With such a configuration, communication is performed between the monitoring center 14 and the specific building 16 for each area 36, and communication is performed between each specific building 16 and the general building 18 in the area 36 to which the specific building 16 belongs. That is, a hierarchical communication network such as the monitoring center 14, the specific building 16, and the general building 18 is constructed, and communication is performed through this communication network.

  Further, the maintenance staff dispatch system 10 at the time of a disaster has a wireless terminal 42 carried by the maintenance staff 40. The wireless terminal 42 is a wireless communication device capable of communicating voice information, character information, image data information, or a combination thereof. The wireless terminal 42 is connected to the wireless connection network 26 and communicates with the specific and general buildings 16 and 18 and the monitoring center 14.

  Next, the configuration of the maintenance staff dispatch system 10 will be described with reference to FIG. FIG. 2 is a diagram showing a schematic configuration of the maintenance staff dispatch system 10 when a disaster occurs according to the present embodiment. As an example, a region A36a shown in FIG. 1 will be described, and a system for dispatching maintenance personnel to facilities 34 in a building in the region A36a when a disaster occurs will be described. The present invention can be applied not only to the occurrence of a disaster but also to a maintenance staff dispatch system in a normal time, for example, a maintenance staff dispatch system for facility maintenance in a building. Disasters include, for example, earthquakes, strong winds caused by typhoons, fires, and the like.

  The maintenance staff dispatch system 10 at the time of a disaster has the equipment remote monitoring network system 12 as described above. The facility remote monitoring network system 12 includes a monitoring center 14 and a facility management apparatus that manages the state of the facility 34 in the building. This facility management device is classified into two types, a specific facility management device 20 installed in a specific building 16 and a general facility management device 22 installed in a general building 18. The equipment 34 in the building is not limited to equipment provided strictly in the space inside the building, but includes equipment related to the building. The facility 34 is, for example, a transport facility such as an elevator, an air conditioning facility, a water supply / drainage sanitary facility, or a lighting facility.

  The monitoring center 14 and the specific and general facility management apparatuses 20 and 22 each include transmission / reception means 28 for transmitting and receiving data such as facility information so that communication can be performed via the communication network described above. The facility information includes information indicating a state (operation / stop) of the facility and information indicating a failure of the facility such as an abnormality or a failure. The transmission / reception means 28 of the specific facility management apparatus 20 includes a router 30 corresponding to the storage / switching network 24 and a wireless router 32 corresponding to the wireless connection network 26. The transmission / reception means 28 of the general facility management apparatus 22 includes a wireless router 32 corresponding to the wireless connection network 26. The transmission / reception devices 28 are connected by a connection network based on a storage and exchange system. That is, the transmission / reception means 28 of the monitoring center 14 and the router 30 of the specific equipment management device 20 are connected by the storage and switching network 24, and the wireless router 32 of the specific equipment management device 20 and the radio of the general equipment management device 22 are connected. The router 32 is connected by the wireless connection network 26. Thereby, the monitoring center 14 and the specific and general equipment management apparatuses 20 and 22 can transmit and receive data such as equipment information.

  The specific facility management apparatus 20 includes a database 44 that stores a plurality of pieces of technical information related to the maintenance of the facility 34. The technical information includes information such as specifications, instruction manuals, equipment drawings related to the equipment 34 in the building. The specific facility management device 20 can select technical information related to the information from the database 44 based on the facility information communicated from the general facility management device 22. The selected technical information can be communicated to a general equipment management apparatus 22 that is a communication source of the equipment information, and further can be communicated to the wireless terminal 42 of the maintenance staff 40 dispatched there.

  The specific facility management apparatus 20 includes a display unit 46 that displays the state of the facility 34 photographed by the photographing unit 48 described later. The display means 46 is a monitor, for example. The display means 46 can display facility information from the specific and general facility management apparatuses 20 and 22 and can also display technical information stored in the database 44.

  The specific and general facility management apparatuses 20 and 22 have a photographing means 48 for photographing the state of the facility 34 that they manage. The photographing means 48 is, for example, a camera for still images or moving images. The specific facility management apparatus 20 displays the information of the imaging unit 48 transmitted from the general facility management apparatus 22 on the display unit 46, for example. From the video displayed on the display means 46, an operator who operates a specific facility management apparatus 20, for example, a maintenance staff having skills, efficiently instructs the dispatched maintenance staff with insufficient skills to deal with. be able to.

  Next, the operation of the maintenance staff dispatch system 10 when a disaster occurs will be described. In addition, the case where an earthquake occurs is mentioned as an example and the operation | movement of the maintenance worker dispatch system 10 at this time is demonstrated.

  When an earthquake occurs and a failure such as a failure or abnormality occurs in the specific and facility 34 in the general buildings 16 and 18, the facility information indicating the failure is transmitted from the general facility management device 22 through the wireless connection network 26, for example. The information is communicated to a specific facility management apparatus 20. The specific facility management device 20 collects facility information indicating a failure of the facility 34 caused by the earthquake from the general facility management device 22 of the area A36a to which the specific facility management device 20 belongs via the wireless connection network 26. With this facility information, the specific facility management apparatus 20 can respond according to the region characteristics as a monitoring center of the region A36a to which it belongs. In the case of an earthquake, the degree of shaking of the building varies depending on regional characteristics such as the ground and groundwater level. Therefore, by gathering and sharing information on the facilities 34 in the region 36 that is subjected to almost the same seismic motion, the situation of the facilities 34 in the region 36 can be inferred, so that the safety of these facilities 34 can be secured quickly. It can correspond to.

  The specific facility management apparatus 20 selects the maintenance personnel 40 from among the plurality of maintenance personnel 40 belonging to the area A 36a based on the aggregated facility information. The selection method selects a person who is in the place closest to the general building 18 where the facility 34 of the facility information communication source is located for an emergency. By transmitting the dispatch information together with the equipment information to the radio terminal 42 of the maintenance staff 40 for which the specific equipment management apparatus 20 is selected, the maintenance staff 40 is dispatched to the equipment 34 that is the source of the equipment information. When the specific facility management apparatus 20 selects the maintenance staff 40, the specific facility management apparatus 20 automatically selects the maintenance staff 40 based on the position information of the maintenance staff 40 belonging to the area A36a stored in the database 44, for example. May be selected. Alternatively, an operator who operates a specific facility management apparatus 20 may select the maintenance person 40 based on the position information of the maintenance person 40.

  According to the maintenance staff dispatch system 10 when a disaster occurs according to the present embodiment, when a disaster occurs, the facility information of the facility 34 in one region 36 is collected in a specific facility management device 20 in the region 36. Therefore, it is possible to shorten the equipment information aggregation time. In addition, when a disaster occurs, a specific facility management device 20 and a general facility management device 22 communicate with each other using the storage and exchange method. It can be shortened. Furthermore, when a disaster occurs, the specific facility management device 20, the general facility management device 22, and the wireless terminal 42 communicate via the wireless connection network 26. It is possible to reliably communicate with each other without being affected by the above. Therefore, when a disaster occurs, the maintenance staff 40 can be dispatched to each facility 34 quickly based on the collected facility information.

  In addition, according to the maintenance staff dispatch system 10 when a disaster occurs according to the present embodiment, even when the number of maintenance staff 40 mobilized due to the occurrence of a disaster increases, the technical information selected based on the facility information Since communication is performed with the general equipment management device 22 or the wireless terminal 42 of the maintenance staff 40, the maintenance staff 40 to be dispatched can be quickly selected regardless of the presence or absence of skills possessed by the maintenance staff 40. Further, even when a disaster occurs and a maintenance staff 40 with insufficient skills is dispatched, the dispatched maintenance staff 40 can be efficiently instructed to restore by using the video displayed on the display means 46 of the specific equipment management apparatus 20. Therefore, it is possible to quickly select the maintenance staff 40 to be dispatched regardless of the presence or absence of skills possessed by the maintenance staff 40. Therefore, when a disaster occurs, regardless of the skill of the maintenance staff 40, for example, the maintenance staff 40 that is closest to the facility 34 can be dispatched quickly and efficiently.

  In the above embodiment, the case where the specific and general facility management apparatuses 20 and 22 have the function of managing the state of the facility and the function of communicating facility information is described. However, the present invention is not limited to this configuration. Devices having these functions separately may be provided in the specific and general buildings 16 and 18.

  In the above embodiment, the case where the communication network is constructed in a hierarchy such as the monitoring center 14, the specific building 16, and the general building 18 has been described, but there may be more layers. For example, the area 36 may be further divided into a plurality of areas, and specific and general buildings 16 and 18 may be provided for each area. With this configuration, when disaster occurs, facility information can be collected for each area, and maintenance personnel 40 can be dispatched based on the facility information. In addition, according to such a hierarchical communication network, the dispatch function of the maintenance staff 40 can be performed according to the situation such as the type or magnitude of the disaster, the monitoring facility 14, the specific facility management device 20 in the area 36 or the area. Any one of the specific facility management devices 20 can be provided.

It is a figure which shows schematic structure of the communication network of the maintenance worker dispatch system at the time of the disaster occurrence which concerns on this embodiment. It is a figure which shows schematic structure of the equipment remote monitoring network system which concerns on this embodiment. It is a figure which shows an example of schematic structure of the conventional maintenance worker dispatch system.

Explanation of symbols

  DESCRIPTION OF SYMBOLS 10 Maintenance staff dispatch system at the time of disaster occurrence, 12,102 Equipment remote monitoring network system, 14,104 Monitoring center 16 Specific building, 18 General building, 20 Specific equipment management apparatus, 22 General equipment management apparatus, 24 Storage and exchange network , 26 Wireless connection network, 34, 112 equipment, 36 regions, 40, 114 maintenance personnel, 42, 116 wireless terminals, 44 database, 46 display means, 48 photographing means, 100 maintenance personnel dispatch system, 106 equipment management device, 108 lines Exchange network, 110 buildings.

Claims (7)

An equipment management device for managing the state of equipment in the building;
A monitoring center for remotely monitoring equipment in each building;
A facility monitoring network system for communicating facility information of each building from the facility management device to the monitoring center;
A maintenance staff dispatch system in the event of a disaster that dispatches maintenance staff to equipment based on the equipment information,
The facility monitoring network system includes:
A specific equipment management device provided in a building specified for each region;
A general equipment management device installed in a building in the area;
The monitoring center and a specific equipment management device are connected by a communication path using the storage and exchange method, and the specific equipment management device and a general equipment management device in the same area as this device are connected by a communication path using the storage and exchange method. It is connected, and a communication means for communicating the facility information to the monitoring center via the specific equipment management apparatus of the area from the equipment management apparatus of the general in the region,
Have
In the event of a disaster , the specific equipment management device is configured to collect the equipment information that has been aggregated from the general equipment management device in the area to the specific equipment management device in the area through a communication path using a storage and exchange method. Based on the maintenance personnel who belong to the area based on the selection, select the maintenance personnel, and dispatch the maintenance personnel ,
A maintenance staff dispatch system in the event of a disaster. In the maintenance staff dispatch system at the time of disaster occurrence according to claim 1,
The specific facility management device has a database for storing maintenance staff position information. When a disaster occurs and a maintenance staff is dispatched, the maintenance staff is selected based on the location information stored in the database.
A maintenance staff dispatch system in the event of a disaster. In the maintenance staff dispatch system at the time of disaster occurrence according to claim 2,
The storage and exchange method is wireless;
A maintenance staff dispatch system in the event of a disaster. In the maintenance staff dispatch system at the time of disaster occurrence according to any one of claims 1 to 3,
Have a wireless terminal carried by maintenance personnel,
When dispatching maintenance personnel, the facility information is communicated from the specific facility management device to the wireless terminal.
A maintenance staff dispatch system in the event of a disaster. In the maintenance staff dispatch system at the time of disaster occurrence according to any one of claims 1 to 4,
The specific equipment management device has technical information storage means for storing a plurality of technical information related to maintenance of equipment,
Communicating the technical information selected from the technical information based on the facility information communicated from the general facility management device to the general facility management device,
A maintenance staff dispatch system in the event of a disaster. In the maintenance staff dispatch system at the time of disaster occurrence according to any one of claims 1 to 4,
The specific equipment management device has technical information storage means for storing a plurality of technical information related to maintenance of equipment,
Communicates the technical information selected from the technical information based on the equipment information communicated from the general equipment management device to the wireless terminal of the maintenance staff dispatched to the building where the general equipment management device is provided To
A maintenance staff dispatch system in the event of a disaster. In the maintenance staff dispatch system at the time of disaster occurrence according to any one of claims 1 to 6,
The general equipment management device has a photographing means for photographing the state of equipment,
The specific facility management apparatus includes a display unit that displays a state of the facility imaged by the imaging unit.
A maintenance staff dispatch system in the event of a disaster.

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