JP4591831B2 - Multi-layer work support device and program - Google Patents

Description

  The present invention relates to a technology for constructing a computing environment for efficiently tackling a large number of complicated works by functionally integrating a plurality of computing environments such as a personal computer, a display, and a speaker.

  In recent years, due to an increase in the amount of work, an operator is required to process the work more efficiently. In addition, business efficiency has been improved by reviewing business execution processes, creating manuals, and utilizing IT technology. Even in such an environment, it is necessary for humans to individually determine and process atypical tasks, and the efficiency of atypical tasks has not been sufficiently improved. However, in recent office work, there is an increasing necessity for an operator to execute a plurality of work in parallel. For example, an operator causes a person in charge or a processing device to execute a certain process, proceeds with another process while waiting for the work, interrupts or ends the current work when the work is completed, Routinely return to the previous job. On the other hand, due to an increase in work subject to time constraints such as meetings, there are problems such as work delays due to problems such as schedule adjustment and overload on workers.

  As a technique for performing a plurality of tasks in parallel, a task execution environment using a multi-window system represented by MS-WINDOWS (registered trademark) and X Window System is well known. A user can perform a plurality of tasks using a plurality of windows and execute the plurality of tasks in parallel by sequentially switching the windows.

  In Patent Document 1, when an individual executes a job using a PC (Personal Computer) and interrupts the former job by interrupting the execution of another job, the processing status of the interrupted job is displayed as an application. An apparatus is disclosed that notifies a user when an interrupted task can be resumed by recognizing and managing the execution state.

JP-A-7-56748

However, in the technique disclosed in Patent Document 1, a combination for executing a plurality of processes is determined by an individual worker, and appropriate multiplexing may not always be performed. More specifically, when an operator is performing a single task, the inefficiency due to the absence of a combination of tasks that can be multiplexed, and the operator performs multiple processes by combining multiple tasks at his / her own discretion. Problems such as inefficiency due to inadequate operation.
In the meantime, in order to support such a problem, the present inventors have provided a business support device that supports a worker who performs a plurality of work in parallel in order to support more efficient execution of the business. This is proposed in Japanese Patent Application No. 2005-192216. The present invention is an invention that presents an optimal multiplexing combination for multiple works including work (for example, conferences, installation of software, etc.) that is subject to time constraints until completion regardless of the will of the user. is there.

  The present invention has been made based on the above-described background, and an object thereof is to provide a multilayer work support device that can support a multilayer work in which a larger number of types of tasks are multiplexed and executed in a more suitable combination. To do.

  In order to achieve the above object, a multi-layer work support apparatus according to the present invention includes a display, information acquisition means for acquiring information presented on the display, and attributes for the information acquired by the information acquisition means. An attribute setting means for setting, an information list creating means for creating a list of a plurality of information obtained by the information obtaining means based on the attribute set by the attribute setting means, and a main task obtaining for obtaining a main task And when the main task is acquired by the main task acquisition means, a multiplexing determination means for determining the possibility of multiplexing of information, and the information list creation means based on the determination result by the multiplexing determination means And a multiplexed information display means for displaying information that can be multiplexed out of the list of information created by.

Preferably, the attribute setting means includes importance setting means for setting importance of information.
Preferably, the attribute setting means includes a recognition level setting means for setting a recognition level for information.
Preferably, the attribute setting means includes an interest level setting means for setting an interest level for information.

  Preferably, it further includes keyword storage means for storing a keyword registered for each user, and the attribute setting means sets an attribute for information based on the keyword stored in the keyword storage means.

Preferably, the information list creation unit calculates a processing time of the information acquired by the information acquisition unit, and generates a list including the information and the processing time.
Preferably, the information list creation means creates and displays a tabular list.

Preferably, the multiplexing determination unit determines the possibility of multiplexing for each of a plurality of pieces of information based on the attribute set by the attribute setting unit.
Preferably, the multiplexing determination unit determines the possibility of multiplexing the main task based on an attribute set in advance for the main task acquired by the main task acquisition unit.
Preferably, the multiplexing determination means determines information that can be multiplexed in the main task based on a plurality of information and the result of the multiplexing determination of the main task.

Preferably, the multiplexed information display means changes and displays the display mode of information determined to be multiplexed.
Preferably, a plurality of the displays are provided.

  Further, in the multi-layer work support apparatus according to the present invention, the multi-layer work support apparatus having a display acquires information presented on the display, sets an attribute for the acquired information, Based on the set attribute, a list of the plurality of acquired information is created, a main task is acquired, and when the main task is acquired, a possibility of multiplexing information is determined, and the determination Based on the result, information that can be multiplexed is displayed in the created list of information.

  Furthermore, the program according to the present invention provides a multi-layer work support apparatus including a computer and a display, an information acquisition step for acquiring information presented on the display, and an attribute setting for setting an attribute for the acquired information An information list creating step for creating a list of the plurality of obtained information, a main task obtaining step for obtaining a main task, and the main task are obtained based on the set attribute, A multiplexing determination step for determining the possibility of multiplexing information, and a multiplexing information display step for displaying information that can be multiplexed from the created list of information based on the determination result. The computer of the work support device is executed.

  According to the multilayer work support apparatus according to the present invention, it is possible to support a multilayer work in which more types of tasks are multiplexed and executed in a more suitable combination.

FIG. 1 is a diagram showing a multilayer work support device 10 according to an embodiment of the present invention.
As shown in FIG. 1, the multi-layer work support device 10 is configured with the apparatus main body 12 as a center, and leg portions 40 that support the apparatus main body 12, displays 14 a to 14 c, and objects to be displayed on these displays 14 a to 14 c. Information access devices 16a and 16b in which a group of buttons to be specified are arranged, and an input / output interface (IF) 22 are provided. The multilayer work support device 10 also includes a speaker (not shown) that outputs a predetermined sound.
In addition, the leg part 40 may be detachable and the apparatus main body 12 may be mounted on a table etc. and used. Further, when any one of a plurality of components such as the displays 14a to 14c is indicated without being specified, the display 14 may be simply abbreviated.

The displays 14a to 14c are provided on the front surface of the apparatus main body 12, and are arranged in the horizontal direction. The displays 14a to 14c are liquid crystal displays having the same screen size, for example. The display 14 is controlled by the control device 100 described later and displays predetermined information.
The display 14 may be a virtual computer display. The display 14 may be composed of a CRT, a PDP, or the like, and may have different screen sizes.

  The information access devices 16a and 16b are provided on the left side and the right side of the device main body 12 in front of the display 14 for the operator. The information access device 16 includes, for example, a touch panel, and is controlled by the control device 100 to display predetermined information. Further, the information access device 16 receives an input from an operator and outputs it to the control device 100. The information access device 16 may be provided on either the left side or the right side of the device body 12.

  The information access device 16 is provided with a plurality of buttons 18, and the button group includes these buttons 18. The button 18 is assigned a predetermined operation such as designation of a display target or calculation, and the information access device 16 receives a desired designation from the operator when the button 18 is pressed. The operation when the button 18 is pressed will be described in detail later.

Between the information access devices 16a and 16b, a placement unit 20 on which a predetermined object is placed is provided. On the top surface of the placement unit 20, an input device 26 such as a personal computer (PC) is provided. It may be placed. Here, the input device 26 includes a keyboard and a pointing device, is connected to the input / output IF 22 via the communication cable 24, and communicates data with the control device 100 of the multilayer work support device 10.
Using such a multilayer work support device 10, the worker accesses a Web page provided via a network, a file stored in a storage device, and the like, and performs many tasks in multiple layers.

FIG. 2 is a diagram illustrating a hardware configuration of a computer used in the multilayer work support device 10.
As shown in FIG. 2, the multilayer work support device 10 includes control devices 100 a to 100 e and a relay device 112, and each of the control devices 100 a to 100 e includes a processing device 102 including a CPU 104 and a memory 106, a communication IF 108, And a storage device 110.

In the control device 100, the communication IF 108 communicates predetermined data with the other control device 100, the external input device 26, and the network 2 such as a LAN or WAN via the relay device 112. The storage device 110 is, for example, an HDD device, a CD device, or a DVD device, and stores and reproduces data.
As described above, the control device 100 includes a component as a computer that can perform information processing by executing a program and communication with another control device 100 or the like via a network.

  The relay device 112 relays data transmitted and received between the control devices 100, and is connected to an external computer (not shown) connected via the input device 26 and the network 2 via the input / output IF 22. Communicate. The relay device 112 may be realized as a server. When the control device 100 has a network address such as a PC, a plurality of control devices 100 are connected via the relay device 112. Instead, they may be connected directly by the PtoP method.

  Further, the control device 100a controls information displayed on the first display 14a, the control device 100b controls information displayed on the second display 14b, and the control device 100c controls the information displayed on the third display 14c. Control the information displayed on the screen. The control device 100d controls information displayed on the first information access device 16a and receives an input from the first information access device 16a. Similarly, the control device 100e controls information displayed on the second information access device 16b and receives an input from the second information access device 16b. Thus, the displays 14a to 14c and the information access devices 16a and 16b are controlled by different control devices 100, respectively. The control device 100 may be realized by a normal PC.

  Furthermore, the control device 100a displays predetermined information on the second display 14b, the third display 14c, and the information access devices 16a and 16b. In this case, for example, the control device 100a communicates data with the control device 100b to display information on the second display 14b. Further, the control device 100a receives data input from the information access devices 16a and 16b via the control devices 100d and 100e. Similarly, the control devices 100b to 100e display information on any of the displays 14 and receive data from any of the information access devices 16.

  Note that any one of the control devices 100 may control the plurality of displays 14 and the information access device 16 or may control all of them. One control device 100 may include a plurality of CPUs 104 and a memory 106.

FIG. 3 is a diagram illustrating a group of buttons displayed on the information access device 16 and a window 140 displayed on the display 14.
As illustrated in FIG. 3, the button group includes buttons 18-1 to 18-m, and the buttons 18-1 to 18-m are displayed in a form and size that can be pressed. The number of these buttons constituting the button group is not limited to this example, and the arrangement of the buttons is not limited to the arrangement shown in FIG.

  The button 18 is a button for designating a target (content) displayed on the display 14. The specified target includes a Web page, an electronic file held in the storage device 110, an electronic file held in another electronic device connected via the network 2, and the like. In each of the buttons 18, connection destinations for designating these targets are registered. The registered content is, for example, a path to a location where a target such as a URL or a file is stored, an IP address, or the like.

For example, when the operator presses the button 18-1 or clicks with the mouse, the Web page (for example, the window 140) registered in the button 18-1 is displayed on at least one of the displays 14a to 14c. Is done. When the operator presses a button 18 for designating a stored electronic file, a predetermined application is activated and the designated electronic file is displayed on any one of the displays 14. The electronic file is a file used by, for example, document creation software, spreadsheet software, or presentation software.
In this way, the worker displays desired Web pages and electronic files on the displays 14a to 14c, and performs work using the input device 26 and the information access devices 16a and 16b.

Next, in order to facilitate understanding of the multilayer work support device 10 according to the present invention, an outline of the present invention will be described.
The multi-layer work support device 10 according to the present invention receives and collects information posted on the Web, emails sent from others, sent materials, and the like with predetermined triggers (for example, 7:00 every day) and conditions. Such information is presented as new arrival information to the worker in the form of a new arrival information list (document program guide; hereinafter also referred to as program guide). Here, the information posted on the Web is, for example, news articles, text-based materials, and video format materials, and the predetermined condition may be, for example, information that matches a keyword set by the user. . Materials sent from others are, for example, meeting minutes, monthly reports, papers, patents, and research reports.

FIG. 4 is a diagram illustrating a program table presented by the multilayer work support device 10.
As illustrated in FIG. 4, the program guide includes a plurality of main tasks and subtasks. Here, the main task is, for example, task 1 to task 4, and the subtask is information collected and presented by the multilayer work support device 10, for example, AA01, AA02, AA03, BB01, and the like.

  In addition, a plurality of channels are set in the program guide, and the subtasks are arranged in a predetermined order based on attributes (importance, recognition, interest) set for each channel. In this example, the subtasks are arranged in order of importance in channel 1, are arranged in order of recognition in channel 2, and are arranged in order of interest in channel 3. The attributes will be described later in detail.

  The program listing includes the approximate time (eg, 8: 30-8: 50) required for each collected material to be presented and processed. This time is calculated based on a preset criterion. For example, the time is calculated based on the processing speed for the number of characters (for example, 1000 characters / minute) or the processing speed for the number of pages (for example, 2 pages / minute) for still image-based materials. Is calculated based on the reproduction time and processing speed of the material. The trigger for collecting information and the setting for calculating the program processing time can be freely changed by the operator. Hereinafter, the collected material and the reproduction target material is also referred to as a program.

After confirming the program guide, the operator browses a plurality of programs simultaneously on the plurality of displays 14. The worker has an individual task (main task) to be processed as a main, and when the worker selects the main task from the program guide, the multi-layer work support device 10 has a plurality of subtasks based on the selected main task. The display mode of a plurality of subtasks determined to be able to be presented at the same time is changed, and an appropriate program selection regarding the program multiplexing process is presented to the operator. More specifically, the multi-layer work support device 10 displays a program (subtask) capable of multiple work in a relatively emphasized manner as compared with a program not capable of multiple work.
The individual tasks of each worker are registered in advance by the worker, or acquired from an external schedule management system (not shown) via the network 2 or the like, and managed by the multi-layer work support device 10. .

FIG. 5 and FIG. 6 are diagrams illustrating a program table in which programs determined to be multiplexed are highlighted and highlighted.
As illustrated in FIG. 5, when the worker selects task 1 as the main task, the multi-layer work support device 10 performs multiplexing determination, and highlights AA01, AA02, BB03, and CC02 that are programs that can be multiplexed. To do.
As illustrated in FIG. 6, when the worker selects task 2 as the main task, the multilayer work support apparatus 10 displays AA01, AA03, BB01, CC01, and CC02 in reverse video as programs that can be multiplexed.

  When a program is presented, each program is read aloud or displayed in a text format based on the content. For example, if the main task is visual information-based material or remote conference comprehension that displays conversation contents in text format, the subtask information presentation form in the program guide will be in a speech-to-speech format, and the contents of this subtask will be multi-layered. A voice is output from the work support apparatus 10.

  Also, for example, when the main task is participation in a remote conference and video viewing accompanied by audio related to a conference or information session held in the past, the information presentation form of the subtask in the program guide is a text display format. . When a predetermined keyword is registered in advance in the multi-layer work support apparatus 10 and the keyword appears on the text, the keyword may be emphasized and presented by voice output, reverse display, or blinking display.

  The program may be changed in the presentation method based on the change in the information presentation form of the main task. For example, when the organ to be recognized for the main task changes with the change of the main task, the multi-layer work support device 10 automatically changes the program presentation method. For example, when the main task processing work by the worker is changed from the voice base to the text base, the multilayer work support device 10 changes the program presentation format from the text display format to the voice reading format and vice versa. Change from the text-to-speech format to the text display format. Further, in the voice reading format, the voice may be output after being accelerated or decelerated based on the input operation of the operator.

  In this way, the worker confirms the document program table presented by the multi-layer work support device 10 and performs a predetermined input operation, thereby multiplexing and executing more types of tasks in a more suitable combination. can do. At this time, since a plurality of pieces of information are simultaneously presented in an appropriate format on the plurality of displays 14, the worker can efficiently recognize the plurality of pieces of information.

Next, a multiplexing program 200 that realizes the information acquisition method and the multiplexing control method of the multilayer work support apparatus 10 described above will be described.
FIG. 7 is a diagram showing a configuration of the multiplexing program 200 executed by the control device 100 (FIG. 2) of the multilayer work support device 10.
As shown in FIG. 7, the multiplexing program 200 includes an operator interface (UI) unit 202, a communication unit 204, an information acquisition unit 206, a multiplexing control unit 208, a correction unit 210, a keyword storage unit 212, and an information storage unit 214. , An attribute setting unit 220 and a multiplexing determination unit 230. The attribute setting unit 220 includes an importance level setting unit 222, a recognition level setting unit 224, and an interest level setting unit 226. The multiplexing determination unit 230 includes a main task determination unit 232 and a subtask determination unit 234.

  The multiplexing program 200 acquires information presented on the displays 14a to 14c in the multi-layer work support apparatus 10 having the displays 14a to 14c, sets attributes for the information, and sets the attributes. A list of a plurality of information is created based on the information, a main task is acquired, the possibility of multiplexing information included in the list is determined based on the main task, and the information list is determined based on the determination result Information that can be multiplexed is displayed.

  The multiplexing program 200 is supplied to the processing device 102 via, for example, the network 2 and the communication IF 108 (FIG. 2), loaded into the memory 106, and further includes hardware on the OS operating on the processing device 102. It is executed by using it. The multiplexing program 200 may be executed in all the control devices 100a to 100e or may be executed in any one of the control devices 100.

  In the multiplexing program 200, the UI unit 202 accepts the operator's operations on the information access device 16 and the input device 26, and outputs them to the components described later. Here, the operator's operation includes pressing of the button 18 (including clicking with the mouse) and the like. Also, the UI unit 202 displays information (image data, video data, audio data, etc.) created by a multiplexing control unit 208 (to be described later), processing contents of each component, and the like on the display 14 and the information access device 16. .

  The communication unit 204 inputs / outputs data via the communication IF 108, and controls data transmission / reception in the multilayer work support device 10 via the relay device 112 and data transmission / reception with an external computer via the network 2. . The communication unit 204 may perform an encryption process for preventing falsification of transmitted information / data.

The information acquisition unit 206 collects information present on at least one of the displays 14 such as information existing on the Web, mails and materials transmitted from others, and the like through a communication unit 204 at a predetermined opportunity. Output to the attribute setting unit 220.
Information acquisition processing by the information acquisition unit 206 will be described in detail later.

The attribute setting unit 220 sets a plurality of attributes for the information according to the content of the information input from the information acquisition unit 206, and stores the information with the set attributes in the information storage unit 214 described later. Here, the set attributes are importance, recognition, and interest.
In the attribute setting unit 220, the importance setting unit 222 sets the importance of the information according to the content of the information. More specifically, the importance setting unit 222 determines three levels of importance, “high”, “medium”, and “low”, based on the source of the information. For example, when the input information is a mail, the importance setting unit 222 calculates the importance based on the sender of the mail.

  The degree-of-recognition setting unit 224 sets the degree of recognition of the worker for information. More specifically, the degree-of-recognition setting unit 224 measures and holds the appearance frequency of words included in the information presented to the worker, and the word having a high appearance frequency in the information input from the information acquisition unit 206 The three levels of importance of “high”, “medium”, and “low” are determined on the basis of the ratio of “”. For example, the degree-of-recognition setting unit 224 measures the appearance frequency of words for materials or the like that are browsed or used by the worker, and based on the ratio of words with high appearance frequency included in the title, subject, or text of the input email. To calculate recognition. At this time, the degree-of-recognition setting unit 224 measures the content of the top ten words having the highest appearance frequency, and calculates the degree of recognition based on the number of words or the appearance rate of the word.

  The interest level setting unit 226 sets the operator's interest level for information. More specifically, the interest level setting unit 226 is “high” or “medium” for information based on keywords that are registered in advance by the operator and stored in the keyword storage unit 212 described later. Set the three levels of interest of “low”. For example, the degree-of-interest setting unit 226 determines the degree of interest based on the subject of an email and the number or appearance rate of the keyword in the text. Moreover, the keyword may be weighted, and the interest level setting unit 226 may determine the interest level based on a value obtained by multiplying the appearance frequency by the weight.

  Moreover, when registering a keyword, an operator may set attributes (importance, recognition, interest) for the keyword. In this case, in the attribute setting unit 220, the importance level setting unit 222, the recognition level setting unit 224, and the interest level setting unit 226 store keyword storage for Web news articles and the like searched by the information acquisition unit 206 based on the keywords. An attribute relating to the keyword stored in the unit 212 is set. Here, the degree of recognition indicates the depth of understanding of the field including the keyword, the degree of interest indicates the depth of interest in the field including the keyword, and the degree of importance indicates the field including the keyword. Show importance. When the attribute level is not set for the keyword, the importance level, the recognition level, and the interest level are all set to preset levels (for example, “medium”).

In this way, attributes are set for the acquired information. The attribute is not limited to the importance level, the recognition level, and the interest level, and may be arbitrarily changed by the worker. Further, in each attribute, the level is not limited to three levels.
The attribute setting by the importance level setting unit 222, the recognition level setting unit 224, and the interest level setting unit 226 will be described in detail later.

  The keyword storage unit 212 stores keywords that are input by the worker via the UI unit 202 and registered for each worker. Further, the keyword storage unit 212 stores words with high appearance frequency and exclusion target words used in information acquisition processing by the information acquisition unit 206 described later. The stored keyword is referenced and used by each component of the information acquisition unit 206 and the attribute setting unit 220. The keyword storage unit 212 is realized by the storage device 110 (FIG. 2) and the memory 106.

  The information storage unit 214 stores the latest file of a target (Web page or the like) designated by the button 18, an electronic file of document creation software, or spreadsheet software. The information storage unit 214 stores information acquired by the information acquisition unit 206 and set with attributes by the attribute setting unit 220. Similar to the keyword storage unit 212, the information storage unit 214 is realized by the storage device 110 and the like.

  The multiplexing determination unit 230 determines the possibility of multiplexing information stored in the information storage unit 214 when a main task acquired by the multiplexing control unit 208 described later is input. At this time, the multiplexing determination unit 230 determines the possibility of multiplexing for each of a plurality of pieces of information based on the attribute set by the attribute setting unit 220. More specifically, the multiplexing determination unit 230 determines the multiplexing process based on the result of the main task multiplexing determination by the main task determination unit 232 described later and the result of the subtask multiplexing determination by the subtask determination unit 234. I do.

  In the multiplexing determination unit 230, the main task determination unit 232 determines the difficulty level of the main task for the multiplexing process based on an attribute set in advance for the main task selected by the operator. The main task means the main work that the user mainly works, and is classified into an interactive work and a non-interactive work. The interactive work is, for example, a report meeting / liaison meeting, a review meeting / discussion meeting, a lecture meeting / explanation. Non-interactive business includes meetings, seminars, meetings, consultations, and other people's services, and is not subject to time constraints, and includes, for example, peripheral business, preparation, executive business, and thinking business. The main task determination unit 232 uses different determination criteria for interactive work and non-interactive work.

  For interactive work, the main task determination unit 232 sets the difficulty of multiplexing of the main task to “○”, “△”, “×” based on two types of characteristics (an approach posture 1 and an approach posture 2 described later). Decide in 3 steps. Here, the approach posture 1 is either active or passive, and the approach posture 2 is either proactive or secondary. In addition, ◯ indicates that multiplexing is easy, Δ indicates that multiplexing is possible, and x indicates that multiplexing is not possible.

  For non-interactive work, the main task determination unit 232 determines the difficulty of multiplexing the main task in three stages, “○”, “△”, and “×”, based on the work / thought division property and the depth of thought. To do.

  The subtask determination unit 234 determines the degree of difficulty for the multiplexing process based on the attribute set by the attribute setting unit 220 for the information (also referred to as an information browsing task or subtask) presented in the program guide, and multiplexes the subtasks. The degree of difficulty of conversion is determined in three stages: “◯”, “△”, and “×”. Here, ◯ indicates that the difficulty level of multiplexing is low, Δ indicates that the difficulty level of multiplexing is medium, and X indicates that the difficulty level of multiplexing is high.

In this way, the multiplexing determination unit 230 determines the multiplexing process by combining the determination results of the main task determination unit 232 and the subtask determination unit 234. The determination method is not limited to this example, and the difficulty level is not limited to three levels.
Note that the determination processing by the multiplexing determination unit 230, the main task determination unit 232, and the subtask determination unit 234 will be described in detail later.

The correction unit 210 corrects the determination result (multiplexing difficulty level) by the main task determination unit 230 based on the attributes (importance, interest level, and recognition level) of the main task.
Details of the correction processing by the correction unit 210 will be described later.

  The multiplexing control unit 208 controls the presentation of a plurality of information based on the determination result of the multiplexing process by the multiplexing determining unit 230. More specifically, the multiplexing control unit 208 calculates the processing time of information acquired by the information acquisition unit 206 and stored in the information storage unit 214, and includes a list (document program) including the information and the processing time. Table) is created and displayed on any of the displays 14a to 14c to constitute an information list creating means. The multiplexing control unit 208 may calculate the information processing time and create a list (FIG. 4) including the information and the processing time. Preferably, the multiplexing control unit 208 creates a tabular list and displays it on the display 14.

  In addition, the multiplexing control unit 208 configures a main task acquisition unit by acquiring the main task selected by the worker, and further, based on the determination result by the multiplexing determination unit 230, Multiplex information display means is configured by displaying information that can be multiplexed. The multiplexing control unit 208 changes the display mode of a plurality of subtasks that are determined to be multiplexed by the multiplexing determination unit 230. For example, the multiplexing control unit 208 highlights and presents the plurality of subtasks in comparison with the other subtasks. The multiplexing control unit 208 refers to the information stored in the information storage unit 214 and displays an image or video on the display 14 or outputs sound according to the content of the information. The multiplexing control unit 208 receives an operator's input operation via the UI unit 202, and changes the information presentation method based on the input. For example, the multiplexing control unit 208 performs switching control between a text display format and a speech reading format, and accelerates and decelerates a speech output speed.

  Further, the multiplexing control unit 208 deletes the program whose contents are confirmed in the program guide from the program guide. When the presentation of the program ends, the multiplexing control unit 208 displays, for example, “Do you want to delete this program” on the display 14 and accepts an input of “Yes” or “No” from the operator. When receiving an input indicating that a program is to be deleted, the multiplexing control unit 208 deletes the program from the program guide. Note that such a program guide may be stored in the information storage unit 214 and referred to by the multiplexing control unit 208 at an arbitrary timing.

Next, details of each component of the multiplexing program 200 will be described including a specific example.
The information acquisition unit 206 stores keywords input in advance by the workers according to their interests, searches Web pages based on the keywords, collects the searched Web pages as information, or registers in advance by the workers. Or collecting predetermined web pages. The Web search process is, for example, a process of searching for a newspaper article on the current day every morning at a predetermined newspaper article search site, and acquiring a URL or an entity file of the article that displays an article related to a registered keyword. is there. Note that the information acquisition unit 206 may perform a search process using a search engine published on the Web.

  The information acquisition unit 206 may automatically extract a keyword from a word input by an operator via the UI unit 202. For example, the information acquisition unit 206 extracts keywords based on words that have been input in the past certain period (for example, one week) from the automatic search execution date. The information acquisition unit 206 may extract words having a high appearance frequency as keywords. For example, the top three words that are input during a predetermined period are extracted as keywords. The information acquisition unit 206 stores the extracted keyword in the keyword storage unit 212. The information acquisition unit 206 may perform a filtering operation when selecting a word to be used for the search, and exclude an exclusion target word (such as a general noun having no meaning as a keyword) stored in the keyword storage unit 212 from the keyword.

  For example, the information acquisition unit 206 is included in a target (for example, an electronic file) designated and displayed by the operator via the button 18 until a certain past period (for example, one week) from the automatic search execution date. Keywords may be extracted based on words. At this time, the multi-layer work support device 10 may extract words having a high appearance frequency as keywords, for example, the top three are extracted as keywords. Also in this case, the information acquisition unit 206 may perform a filtering operation using the exclusion target word list.

In addition, the information acquisition unit 206 stores a URL or the like where text-based material or video-format material is presented among information posted on the Web, and performs Web search processing based on the URL or the like. Also good. In addition, the information acquisition unit 206 may collect the file and the like when a keyword registered in advance is included in the file name (material name). For example, the keywords are “report”, “minutes”, “policy explanation”, and “review”.
If the information to be acquired is a mail, the information acquisition unit 206 sends all of the mail that has passed the filtering process for the so-called SPAM mail by a general mailer function to the attribute setting unit 220 as a target of new arrival information. Output.

FIG. 8 is a diagram illustrating classification of importance levels set for information by the importance setting unit 222.
As illustrated in FIG. 8, the importance setting unit 222 determines the importance of information with reference to the sender of the mail. In this example, the customer, other collaborative departments, superiors, subordinates, and the like are senders with high importance levels, and when these persons are senders, the importance level of information is set to “high”. In addition, when the person in another group in the same department is the sender, the importance level of the information is set to “medium”, and when the person in another department (non-collaboration) is the sender, the importance level of the information is “low”. Is set. The importance classification is not limited to this example, and the importance level can be arbitrarily set by the user.

  FIG. 9 is a diagram illustrating the worker's recognition level set for information by the recognition level setting unit 224. FIG. 9A illustrates the rank of the appearance frequency of words in the material title. FIG. 9B illustrates the recognition level according to the number of the top 10 words, and FIG. 9C illustrates the recognition level according to the total appearance rate of the top 10 words. Illustrate. Here, the appearance rate in FIG. 9A is a ratio (%) of the number of word-containing materials to all target materials, and the sum of the appearance rates is 100% or more.

  Among the top 10 words illustrated in FIG. 9A, 5 words of AAA (30%), BBB (26%), EEE (15%), GGG (10%), and JJJ (1%) are included. If it is, the recognition level setting unit 224 determines that the recognition level is “high” based on the recognition level classification according to the number of contents illustrated in FIG. Also, the recognition level setting unit 224 determines 30% + 26 + 15 + 10 + 1 = 82 (%) based on the recognition level classification according to the total appearance rate illustrated in FIG. . Whether the recognition level setting unit 224 performs recognition level classification according to the number of contents or recognition level classification according to the appearance rate is set in advance. Further, the classification of the recognition level is not limited to this example, and the recognition level can be arbitrarily set by the user.

  FIG. 10 is a diagram illustrating an operator's interest level set for information by the interest level setting unit 226. FIG. 10A illustrates a personal keyword registration situation by a user. (B) illustrates the interest level according to the number of keywords included, and FIG. 10 (C) illustrates the interest level according to the keyword weight sum. Here, the weights in FIG. 10A are expressed as relative values, and the sum of the weights is 100%.

  As illustrated in FIG. 10A, when the information includes two keywords “DEF” and “GHI” among the registered keywords (KW), the DEF weight is 25%. Since the weight of GHI is 20%, the total weight is 45%. At this time, the degree-of-interest setting unit 226 determines that the degree of interest is “medium” because the number of appearances of the keyword is two based on the degree-of-interest classification according to the keyword content number illustrated in FIG. judge. The interest level setting unit 226 determines that the interest level is “medium” because the total weight is 45% based on the interest level classification corresponding to the total weight illustrated in FIG. Note that whether the interest level setting unit 226 performs the interest level classification according to the content number or the interest level classification according to the total weight is set in advance. Moreover, the classification of the interest level is not limited to this example, and the interest level can be arbitrarily set by the user.

FIG. 11 is a diagram exemplifying keywords registered by an operator and attributes such as importance. Here, the weights in FIG. 11 are expressed as relative values, and the sum of the weights is 100%.
As illustrated in FIG. 11, when an operator registers an attribute together with a keyword, and the registered keyword and attribute are stored in the keyword storage unit 212, the interest level setting unit 226 is stored in the keyword storage unit 212. The degree of interest is determined with reference to the keywords and attributes.

FIG. 12 is a diagram illustrating the classification of interactive work and the difficulty level of multiplexing (multiplexing determination).
As illustrated in FIG. 12, the contents of the interactive work are classified according to the work subject and the responsibility to be engaged, and the difficulty of multiplexing the interactive work is determined as approach attitude 1 (passive or active) and approach attitude 2. It is determined by (subjective or secondary). The main task determination unit 232 performs multiplexing determination using the table shown in FIG. More specifically, the main task determination unit 232 categorizes the work according to the subject of work and the responsibility for engagement, and if the approach posture is active and subject, the task is determined to be non-multiplexable (×). Judgment, if the attitude is active and secondary or passive and proactive, it is determined that the work is multiplexable (△), and if the attitude is passive and secondary, It is determined that the task is easy to multiplex (O). Note that the criteria for determining the multiplexing of interactive work is not limited to this example, and other criteria may be used.

FIG. 13 is a diagram exemplifying the difficulty level (multiplexing determination) of multiplexing of subtasks presented in the program guide. FIG. 13A shows the relationship between attribute levels and levels. (B) shows the multiplexing determination performed by the subtask determination unit 234 based on the attribute level.
As illustrated in FIG. 13A, the subtask determination unit 234 sets the importance level to 1 when the importance level is high, and sets the importance level to 2 when the importance level is medium. When the importance level is low, the importance level is set to 3. Also, the subtask determination unit 234 sets the recognition levels to 3, 2, and 1 when the recognition level is high, medium, and low, respectively, and sets the interest level when the recognition level is high, medium, and low. The levels are 1, 2, and 3, respectively.

  As illustrated in FIG. 13B, the subtask determination unit 234 determines the difficulty level of the subtask multiplexing based on the attribute level determined using FIG. , “X”. More specifically, when there are two or more attributes whose level is 1 among the three attributes, the subtask determination unit 234 determines that the degree of difficulty of multiplexing is high (×) for the subtask, and the level is 1 When the number of attributes is one, it is determined that the degree of difficulty of multiplexing for the subtask is medium (Δ). When the number of attributes having a level of 1 is 0, the difficulty of multiplexing for the subtask is determined. It is determined that the degree is low (◯). The subtask multiplexing criterion is not limited to this example, and other criteria may be used.

FIG. 14 is a diagram illustrating a multiplexed combination table for interactive work.
As illustrated in FIG. 14, the multiplexing combination table is a table showing a combination of the multiplexing determination result of the main task and the multiplexing determination result of the subtask, and is multiplexed according to the multiplexing determination result of the main task. It is the table related so that the difficulty classification of the subtask which can be changed is changed.

  Based on the multiplexing combination illustrated in FIG. 14, the multiplexing determination unit 230 sets all the multiplexing difficulty levels for the main task that is most easily multiplexed (the main task for which the multiplexing determination is ◯). It is determined that all subtasks (○, △, ×) can be multiplexed, and for the main task for which the multiplexing determination is the most difficult (the main task for which the multiplexing determination is x), all difficulty levels It is determined that the sub-tasks (◯, Δ, ×) of cannot be multiplexed. Also, the multiplexing determination unit 230 multiplexes the subtasks with the difficulty level of ◯ and Δ for the main task whose active attitude is secondary and the multiplexing determination is Δ. It is determined that only a subtask with a difficulty level of ○ can be multiplexed with respect to a main task whose approach attitude is passive and proactive and whose multiplexing determination is Δ. .

FIG. 15 is a diagram illustrating the classification of non-interactive business and the difficulty level of multiplexing (multiplexing determination).
As illustrated in FIG. 15, in non-interactive work, since the work subject, the engagement responsibility, and the approach attitude are the same (executor, work, active and proactive) in all work contents, non-interactive work The degree of difficulty of multiplexing is determined by the work / thought division property and the depth of thought. The main task determination unit 232 performs multiplexing determination using the table shown in FIG. More specifically, the main task determination unit 232 determines the work / thought division property in three stages of “high”, “medium”, and “low”, and further determines the depth of thought as “shallow”, “medium”, and “deep”. The determination of the work / thought division property and the thought depth determination result, which is more difficult to multiplex (indicated by the italics in the figure), is used to multiplex the task. It is set as a determination result.

  Here, when the work / thought division property is “high”, the main task determination unit 232 determines that the task is easy to be multiplexed (◯), and the work / thought division property is “medium”. In this case, it is determined that the task can be multiplexed (Δ), and when the work / thought division property is “low”, it is determined that the task cannot be multiplexed (×). The main task determination unit 232 determines that the task is easy to be multiplexed (◯) when the depth of thought is “shallow”, and if the depth of thought is “medium”, the task is When it is determined that multiplexing is possible (Δ), and the depth of thought is “deep”, it is determined that the task is non-multiplexable (×). In other words, the main task determination unit 232 determines that multiplexing is easier (O) as the splitting property is higher and the thinking is shallower. It should be noted that the non-interactive business multiplexing criteria are not limited to this example, and other criteria may be used.

FIG. 16 is a diagram illustrating a multiplexed combination table for non-interactive business.
As illustrated in FIG. 16, the multiplexing determination unit 230 performs all multiplexing for the main task that is the easiest to multiplex (the main task whose multiplexing determination is “◯”) based on the multiplexing combination. It is determined that the difficulty subtasks (○, △, ×) can be multiplexed, and the main task for which the multiplexing determination is the most difficult (the main task for which the multiplexing determination is x) is all It is determined that the difficulty subtasks (◯, Δ, ×) cannot be multiplexed. In addition, the multiplexing determination unit 230 determines that subtasks having a difficulty level of ○ and Δ can be multiplexed for a main task that can be multiplexed (a main task having a multiplexing determination of Δ). To do.

FIG. 17 is a diagram illustrating a correction coefficient table used in the correction unit 210.
As illustrated in FIG. 17, the correction coefficient table defines correction values according to the levels (high, medium, low) of task attributes (importance, recognition, interest). In this example, the correction value is -1, 0, or +1. More specifically, when the importance is high, medium, or low, the correction values are −1, 0, and +1, respectively. When the degree of recognition is high, medium, and low, the correction values are +1, 0, and −1, respectively. When the degree of interest is high, medium, or low, the correction values are −1, 0, and +1, respectively. The correction unit 210 calculates a correction value for each attribute, sums the calculated correction values, and corrects the correction value by reflecting it in the determination result.

FIG. 18 is a diagram illustrating correction of multiplexing determination in interactive work.
As illustrated in FIG. 18, the correction unit 210 calculates the total correction coefficient by adding the correction values of the task attributes, and the correction coefficient and the determination result (◯, Δ, ×) by the multiplexing determination unit 230. ) And the determination result after correction is calculated. Here, the correction unit 210 sets the determination result “◯” by the multiplexing determination unit 230 to level 6, determines the determination result “Δ” when the approach posture is active and secondary to level 4, and the approach posture is passive. The determination result “Δ” in the case of being independent is defined as level 3, and the determination result “x” is defined as level 1. Level 5 is defined as “◯” and level 2 is defined as “x”.

The correction unit 210 adds the level of the determination result by the multiplexing determination unit 230 and the total correction coefficient to calculate a corrected level, and the corrected determination result according to the corrected level (1 to 6) (×, Δ, ○) is determined.
For example, for the task A1, the determination result by the multiplexing determination unit 230 is “◯”, and its level is 6. Regarding the attribute of the task A1, since the importance level, the awareness level, and the interest level are high (−1), low (−1), and medium (0), the correction unit 210 adds the attribute level values and sums them up. A correction coefficient (−2) is calculated. The correction unit 210 adds the level (6) of the determination result by the multiplexing determination unit 230 and the total correction coefficient (−2) to calculate the corrected level (4). Since level 4 corresponds to the determination result “Δ”, the corrected determination result is “Δ”. Therefore, the determination result is changed from “◯” to “Δ” by the correction processing by the correction unit 210.

For example, for the task A2, the determination result by the multiplexing determination unit 230 is “Δ”, and the level thereof is 4. Since the importance, recognition, and interest are low (+1), high (+1), and high (−1), respectively, the total correction coefficient is +1. The correction unit 210 adds the level (6) of the determination result by the multiplexing determination unit 230 and the total correction coefficient (+1) to calculate the corrected level (5). Since level 5 corresponds to the determination result “◯”, the determination result after correction is “◯”. Therefore, the determination result is changed from “Δ” to “◯” by the correction processing by the correction unit 210.
Note that the method of correction processing by the correction unit 210 is not limited to this example, and the relationship between the level and the determination result can also be arbitrarily set by the user.

FIG. 19 is a diagram illustrating correction of multiplexing determination in a non-interactive business.
As illustrated in FIG. 19, the correction unit 210 calculates the total correction coefficient by summing the correction values of the attributes in the case of non-interactive work as in the case of interactive work, and multiplexes with the correction coefficient. The corrected determination result is calculated by adding the level of the determination result by the conversion determination unit 230.

FIG. 20 is a flowchart showing the information acquisition process (S10) in the multilayer work support device 10.
As shown in FIG. 20, in step 100 (S100), the information acquisition unit 206 of the multiplexing program 200 (FIG. 7) retrieves information by searching, for example, a news site existing on the Web at a predetermined opportunity. And output to the attribute setting unit 220. Further, the information acquisition unit 206 may collect e-mails transmitted from others and output them to the attribute setting unit 220.

In step 102 (S102), the importance setting unit 222 of the attribute setting unit 220 sets the importance of the information to “high” or “high” according to the content of information input from the information acquisition unit 206 (for example, the sender of the mail). Set to medium or low.
In step 104 (S104), the degree-of-recognition setting unit 224 of the attribute setting unit 220 sets the worker's degree of recognition for the information to “high”, “medium”, or “low” based on the appearance frequency of the word. To do.

In step 106 (S106), the interest level setting unit 226 of the attribute setting unit 220 sets the operator's interest level for the information to “high”, “medium”, and “low” based on the keywords registered in advance by the worker. Set to one of the following.
In step 108 (S108), the attribute setting unit 220 stores information in which attributes (importance, recognition, interest) are set in the information storage unit 214.

FIG. 21 is a flowchart showing the multiplexing control process (S20) in the multilayer work support apparatus 10.
As shown in FIG. 21, in step 200 (S200), the multiplexing control unit 208 of the multiplexing program 200 designates the program guide display performed by the operator pressing the button 18 of the information access device 16 or the like. The task related to the worker and the attribute thereof received by the UI unit 202 and stored in the information storage unit 214 are referred to. The multiplexing control unit 208 arranges a plurality of tasks in order of importance, recognition, and interest, calculates the time of each program based on a predetermined criterion, creates a program table (FIG. 4), and displays 14 is displayed.

  In step 202 (S202), the worker confirms the program guide displayed on the display 14, and selects the main task from the program guide. The multiplexing control unit 208 of the multiplexing program 200 receives input from the worker via the UI unit 202 and outputs the input to the multiplexing determination unit 230. The timing for receiving the main task is not limited to this example, and the main task may be selected and held in advance. In this case, the multiplexing control unit 208 outputs the held main task to the multiplexing determination unit 230.

  In step 204 (S204), the main task determination unit 232 of the multiplexing determination unit 230 determines whether the main task input from the multiplexing control unit 208 is an interactive job or a non-interactive job, and the work Multiplexing determination (O, Δ, or X) is performed based on the subject, the engagement responsibility and the approach attitude, or the work / thought division property and the depth of thought (FIGS. 12 and 15).

  In Step 206 (S206), the subtask determination unit 234 of the multiplexing determination unit 230 determines the multiplexing determination for each of the plurality of subtasks based on the attributes of the plurality of information (subtasks) stored in the information storage unit 214. (One of ○, Δ, and ×) is performed (FIG. 13).

  In step 208 (S208), the correction unit 210 uses the correction coefficient table (FIG. 17) to calculate the total correction coefficient (FIG. 18) from the correction values corresponding to the main task importance level, recognition level, and interest level. The main task multiplexing determination performed by the main task determination unit 232 is corrected.

  In step 210 (S210), the multiplexing determination unit 230 uses the multiplexing combination (FIGS. 14 and 16) and results of the main task multiplexing determination process performed by the main task determination unit 232 and the correction unit 210. And a subtask that can be multiplexed with respect to the main task selected by the worker based on the result of the multiplexing determination process of the plurality of subtasks performed by the subtask determination unit 234. The multiplexing determination unit 230 outputs the subtask determined to be multiplexed to the multiplexing control unit 208.

In step 212 (S212), the multiplexing control unit 208 changes the display mode of the subtask input from the multiplexing determination unit 230. For example, the multiplexing control unit 208 reversely displays the color of the subtask.
In step 214 (S214), the multiplexing control unit 208 uses the information (text-based information, voice-based information, etc.) stored in the information storage unit 214 as a plurality of information that can be presented simultaneously. Present in a suitable format. At this time, the multiplexing control unit 208 displays the information on the display 14 as a program in a text display format, or outputs it from a speaker (not shown) as a program in a speech reading format. Further, the multiplexing control unit 208 may receive an operator input via the UI unit 202 and change the output format in accordance with the input.

  As described above, the multilayer work support device 10 according to the present invention has an attribute for the display 14, information acquisition means for acquiring information presented on the display 14, and information acquired by the information acquisition means. An attribute setting means for setting, an information list creating means for creating a list of a plurality of information obtained by the information obtaining means based on the attribute set by the attribute setting means, and a main task obtaining for obtaining a main task And when the main task is acquired by the main task acquisition means, a multiplexing determination means for determining the possibility of multiplexing of information, and the information list creation means based on the determination result by the multiplexing determination means And a multiplexed information display means for displaying information that can be multiplexed out of the list of information created by. As a result, the multi-layer work support device 10 can support a multi-layer work in which more types of tasks are multiplexed and executed in a more suitable combination, and provides an optimum multiplexing combination for each worker. can do.

  The multi-layer work support device 10 displays a list of combinations of a plurality of information presented at the same time, and displays a plurality of subtasks determined to be presented at the same time according to the main work selected by the operator. To change. Thereby, the worker can confirm a plurality of subtasks presented simultaneously by a simple operation.

  Furthermore, the multilayer work support apparatus 10 includes an importance level setting unit that sets the importance level of information, a recognition level setting unit that sets the level of recognition of information, and an interest level setting unit that sets the level of interest in information. The multi-layer work support apparatus 10 determines a combination of a plurality of information based on these attributes. Thereby, the multilayer work support device 10 can determine the subtasks that can be presented at the same time according to the attributes of the main task selected by the operator, and can be presented at the same time even when the main task is changed. A new subtask can be selected flexibly. Thereby, even when the worker's engagement state with the main task is changed, the multilayer work support device 10 can provide an optimum multi-work environment.

It is a figure showing multilayer work support device 10 concerning an embodiment of the present invention. 2 is a diagram showing a hardware configuration of a computer used in the multilayer work support device 10. FIG. FIG. 4 is a diagram illustrating a button group displayed on the information access device 16 and a window 140 displayed on the display 14. It is a figure which illustrates the program schedule which the multilayer work assistance apparatus 10 presents. It is an example of a program table in which programs determined to be multiplexed are highlighted and highlighted. It is an example of a program table in which a program determined to be multiplexed is highlighted and highlighted. It is a figure which shows the structure of the multiplexing program 200 performed by the control apparatus 100 (FIG. 2) of the multilayer workpiece support apparatus 10. FIG. It is a figure which illustrates the classification of the importance level set with respect to information by the importance setting part 222. FIG. FIG. 9A is a diagram illustrating an operator's recognition level set for information by the recognition level setting unit 224. FIG. 9A illustrates the rank of appearance frequency of words in the material title. (B) illustrates the degree of recognition according to the content of the top 10 words, and FIG. 9C illustrates the degree of recognition according to the total appearance rate of the top 10 words. FIG. 10A is a diagram illustrating an operator's interest level set for information by the interest level setting unit 226. FIG. 10A illustrates a personal keyword registration situation by a user, and FIG. FIG. 10C illustrates the interest level according to the keyword weight total. It is a figure which illustrates attributes, such as a keyword registered by an operator, and importance. It is a figure which illustrates the classification | category of an interactive type | formula business, and the difficulty (multiplex determination) of the multiplexing. It is a figure which illustrates the difficulty (multiplexing determination) of the multiplexing of the subtask shown to a program schedule, Comprising: FIG. 13 (A) shows the relationship between an attribute level and a level, FIG.13 (B) The multiplexing determination performed by the subtask determination unit 234 based on the three attribute levels is shown. It is a figure which illustrates the multiplexing combination table | surface of an interactive type | mold business. It is a figure which illustrates the classification | category of a non-interactive type | formula business, and the difficulty (multiplexing determination) of the multiplexing. It is a figure which illustrates the multiplexing combination table | surface of a non-interactive business. It is a figure which illustrates the correction coefficient table | surface used for the correction | amendment part 210. FIG. It is a figure which illustrates correction | amendment of the multiplexing determination in interactive operation | work. It is a figure which illustrates correction | amendment of the multiplexing determination in a non-interactive business. It is a flowchart which shows the information acquisition process (S10) in the multilayer work support apparatus 10. It is a flowchart which shows the multiplexing control process (S20) in the multilayer workpiece support apparatus 10.

Explanation of symbols

10 Multilayer Work Support Device 14 Display 16 Information Access Device 18 Button 100 Control Device 102 Processing Device 104 CPU
106 Memory 110 Storage device 112 Relay device 200 Multiplexing program 202 UI unit 204 Communication unit 206 Information acquisition unit 208 Multiplexing control unit 210 Correction unit 212 Keyword storage unit 214 Information storage unit 220 Attribute setting unit 222 Importance setting unit 224 Awareness Setting unit 226 Interest level setting unit 230 Multiplexing determination unit 232 Main task determination unit 234 Subtask determination unit

Claims (10)

Display,
Information acquisition means for acquiring information presented on the display as a subtask;
Attribute setting means for setting an attribute for the information acquired by the information acquisition means;
An information list creating means for creating a list of a plurality of information acquired by the information acquiring means based on the attribute set by the attribute setting means;
Main task acquisition means for acquiring a main task selected by the user from among a plurality of main tasks that are operations to be processed by the user;
When the main task is acquired by the main task acquisition unit, the acquired main task is acquired based on the attribute set in advance for the acquired main task and the attribute set for each piece of information by the attribute setting unit. Multiplexing determination means for determining the possibility of multiplexing each information for the main task;
Multiplex information display means for displaying information that can be multiplexed with respect to the acquired main task out of the list of information created by the information list creation means based on the determination result by the multiplexing determination means; Have
The multiplexing determination means determines whether the main task acquired by the main task acquisition means is an interactive business or a non-interactive business, and if the main task is an interactive business, The main task performs a multiplexing determination using a multiplexing difficulty level determined based on whether the attitude is active or passive, and whether it is proactive or secondary. Is a multi-layer work support apparatus that performs multiplexing determination using the degree of difficulty of multiplexing determined based on the characteristics of work / thought division and depth of thought . The multilayer work support apparatus according to claim 1, wherein the attribute setting means includes importance setting means for setting importance of information. The multilayer work support apparatus according to claim 1, wherein the attribute setting unit includes a recognition level setting unit that sets a recognition level for information. The multilayer work support apparatus according to any one of claims 1 to 3, wherein the attribute setting unit includes an interest level setting unit that sets an interest level for information. It further has keyword storage means for storing keywords registered for each user,
The multilayer work support apparatus according to claim 1, wherein the attribute setting unit sets an attribute for information based on a keyword stored in the keyword storage unit. The multilayer work support apparatus according to claim 1, wherein the information list creation unit calculates a processing time of the information acquired by the information acquisition unit and creates a list including the information and the processing time. The multilayer work support apparatus according to claim 1, wherein the information list creation unit creates and displays a tabular list. The multilayer work support apparatus according to any one of claims 1 to 7, wherein the multiplexed information display means changes and displays a display mode of information determined to be multiplexed. The multilayer work support device according to any one of claims 1 to 8, wherein a plurality of the displays are provided. In a multi-layer work support device including a computer and a display,
An information acquisition step of acquiring information presented on the display as a subtask;
An attribute setting step for setting an attribute for the acquired information;
An information list creation step for creating a list of the plurality of acquired information based on the set attribute;
A main task acquisition step of acquiring a main task selected by the user among a plurality of main tasks that are operations to be processed by the user;
When the main task is acquired, each piece of information for the acquired main task based on the attribute set in advance for the acquired main task and the attribute set for each piece of information by the attribute setting unit A multiplexing determination step for determining the possibility of multiplexing,
Based on the determination result, a multiplexed information display step for displaying information that can be multiplexed with respect to the acquired main task in the list of created information is executed on the computer of the multilayer work support apparatus Let
In the multiplexing determination step, it is determined whether the acquired main task is an interactive task or a non-interactive task. If the main task is an interactive task, the approach posture is active. The main task is a non-interactive task, using a multiplexing difficulty that is determined based on the characteristics of whether it is passive or passive, and whether it is independent or secondary. In some cases, a program that performs multiplexing determination using the degree of multiplexing difficulty determined based on the characteristics of work / thought division and thought depth .

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