JP4550975B2 - Equipment remote monitoring diagnosis system - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a facility equipment remote monitoring diagnosis system that manages various equipment installed in a large number of houses using a communication network, and monitors and diagnoses operation abnormality in an integrated manner.
[0002]
[Prior art]
In equipment installed in a house, when equipment that has become essential in daily life such as a water heater suddenly breaks down, the impact on life is large.
[0003]
When an abnormality actually occurs in the equipment and equipment, conventionally, as shown in FIG. 5A, the telephone contact from the customer (user) to the house maker → the telephone contact to the equipment manufacturer of the house maker → equipment It is common to go through a number of steps, such as dispatching contractors → checking the site (specifying equipment) → arranging diagnosis / repair parts → adjusting the customer's schedule → re-assigning the equipment contractor → repairing defects. The actual situation is that the house maker has not been able to fully grasp the equipment that is being used, and it takes a lot of time and effort to fix the malfunction (specification of the manufacturer and model), and it takes time to repair the malfunction. It is. Meanwhile, customers were forced to sacrifice daily life.
[0004]
In particular, in the case of equipment leakage, it is often the case that an abnormality is revealed, and it is often the case that the damage is large and the restoration cost is high.
[0005]
However, as a conventional example of remote monitoring of a housing abnormality, there are a security system and a home elevator management system as shown in FIG. There is no remote monitoring. That is, these conventional systems are individual systems corresponding to respective devices such as security devices and home elevators, and are systems that comprehensively monitor the management and operational abnormalities of various equipment installed in a house. is not.
[0006]
[Problems to be solved by the invention]
As described above, most of the conventional equipment monitoring systems in a house are individual systems, and a configuration for connecting to various equipment and performing remote monitoring at a monitoring center is not employed. Moreover, there is no system for comprehensive monitoring and remote diagnosis. In addition, when receiving a report of an abnormality in a housing equipment device, it takes time to identify the device.
[0007]
On the other hand, if the identification of the house equipment and the details of the error can be grasped at the initial stage, it is possible to efficiently arrange the contractor and speed up the response. In addition, if we can grasp signs of abnormalities such as water leaks at an early stage, unexpected damage can be prevented in advance.
[0008]
The present invention has been made in view of such points, and its purpose is to enable remote monitoring and diagnosis of housing equipment, thereby minimizing damage caused by abnormalities in housing equipment. By catching signs of failure and life expectancy of housing equipment in advance, it is possible to replace equipment with minimal disruption to daily life, and by quickly and accurately grasping abnormal information on housing equipment at the monitoring center, By providing accurate alarms and advice to customers and responding promptly to improve customer satisfaction, the company (house maker) can gain a foothold in the aftermarket and increase orders. There is to do.
[0009]
[Means for Solving the Problems]
  In order to achieve the above object, the invention of the facility equipment remote monitoring and diagnosis system according to claim 1 is installed in each house through a home network.Includes equipment requiring monitoring such as air-conditioning equipment requiring regular monitoring, electricity meter, gas meter, water meter, water heater, 24-hour ventilation systemConnect to multiple home appliances and collect information on these home appliancesRegularlyCollecting, performing predetermined data processing, and outputting centrally managed information as in-house information from the in-house centralized management control means through the communication networkRegularlyCollect the above-mentioned in-house information sent, perform data management and accumulation by house, and perform predetermined diagnosis, for example, to catch in advance, such as failure of housing equipment, signs of life, abnormal use condition,SaidHousing equipmentmachineIt is characterized by comprising a control means for remote monitoring and diagnosis in the center for quickly and accurately grasping the abnormality.
[0010]
  Here, the housing equipment includes a monitoring management equipment and a safety management equipment required, and the monitoring management equipment includes a water heater, a 24-hour ventilation device, a cooling / heating device, a water meter, It is at least one of an electric meter, a gas meter, and a water leakage sensor (for example, a humidity sensor), and the safety management equipment is at least one of a home elevator, a wheelchair lift, and a security device installed in a house. There can be.
[0011]
Further, the home centralized management control means can register unique information for specifying the housing equipment when the housing equipment is networked.
[0012]
In addition, the control means for centralized management in the house inputs the operating state information of the housing equipment in the case of gas, electricity, and water, displays the cumulative operation time display, fuel / electricity / water consumption, and operation monitoring. Thus, the difference from the steady state can be monitored, an alarm can be displayed in the event of an abnormality, and the abnormal state can be immediately reported to the in-center remote monitoring diagnostic control means.
[0013]
The detected amount (meter) of the gas, electricity, and water amount may be attached for each facility or one for the entire house.
[0014]
In addition, the centralized management control means in the home immediately reports the abnormal signal from the safety management equipment required to the remote monitoring diagnosis control means in the center, displays an alarm in the house, and displays the error type. Can do.
[0015]
In addition, the remote monitoring diagnostic control means in the center manages the equipment information sent by the regular notification via the communication network and the abnormal information sent by the immediate report for each house and accumulates the data. The stored information can be automatically updated.
[0016]
Further, the remote monitoring diagnostic control means in the center can make a diagnosis that the service life has been reached by comparing the cumulative operation time of the house equipment with a preset equipment standard life.
[0017]
  The invention of claim 2The control means for centralized management of the home collects information from each home equipment from each home equipment to collect at least one of information on whether or not the operation state is normal, information on accumulated operation time, and failure history information. Characterized by being sucked up.
[0018]
The abnormality information may be determined by the centralized management control unit in the home or by the central remote monitoring / diagnosis control unit.
[0019]
  The invention of claim 3The centralized management control means detects abnormalities by monitoring the difference between the housing equipment and the steady state by operation monitoring.
[0020]
Here, the control means for remote monitoring diagnosis in the center receives the above-mentioned fixed-time information, searches and analyzes the facility information by house, remote monitor by house by two-way communication, display by facility equipment operation time, life mode display In addition, all or part of the contents of the display data can be communicated to the user's home via a communication means with a necessary message.
[0021]
In addition, the remote monitoring diagnostic control means in the center receives the abnormal information, performs error / alarm content display, abnormal mode display, and remote operation for each residence by emergency two-way communication, and requires repair / replacement. If there is, information to that effect can be communicated to the equipment maintenance company or equipment supply company through communication means.
[0022]
In addition, the remote monitoring diagnostic control means in the center can forcibly cause the house equipment to be remotely stopped with respect to the content where the abnormality information requires urgent.
[0023]
  Also, the remote monitoring diagnostic control means in the center issues an alarm to the user by bidirectional communication in the home mode when performing the remote stop, and if the state does not change after a certain period of time, Can be remotely stopped.
  According to a fourth aspect of the present invention, the remote monitoring / diagnostic control means in the center stores the usage mode of the housing equipment in the house for a predetermined period as a standard life mode, and stores the stored data in the steady state and the house equipment. It is characterized in that an abnormality is diagnosed when an extreme difference occurs between the current output from the device.
  The invention according to claim 5 is characterized in that the control means for remote monitoring and diagnosis in the center can automatically update the accumulated data of the standard life mode in accordance with the life pattern of the user.
According to a sixth aspect of the present invention, the remote monitoring diagnostic control means in the center can accumulate the accumulated operation time of the house equipment as the in-home information, and the life of the house equipment is based on the accumulated operation time. Is characterized in that it can be diagnosed.
[0024]
DETAILED DESCRIPTION OF THE INVENTION
Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.
[0025]
FIG. 1A conceptually shows the simplification of the business flow, which is one of the features of the facility equipment remote monitoring and diagnosis system of the present invention. In the present invention, as will be described later, in a monitoring center such as a house maker, remote monitoring and diagnosis of a large number of housing equipment is performed for each house, and signs of failure and life of housing equipment are captured in advance. , To grasp the abnormal information of housing equipment more quickly and accurately.
[0026]
If a monitoring center such as a house maker catches an abnormality in a home equipment, it notifies the user that the home equipment needs to be repaired by telephone or other communication means, and requests a repair from the user. Or, if you receive the approval, identify the relevant equipment by checking the registration data without delay, arrange repair parts, check the delivery date of the parts, etc. as necessary, and notify the equipment supplier of the results. In addition, when a telephone call is received from the user that the housing equipment is abnormal, the equipment is identified by checking the registered data without delay, and the condition of the equipment is diagnosed. Make arrangements, check delivery times of parts, etc., and inform the equipment supplier of the results. Based on the communication, the equipment contractor dispatches to the corresponding user's house and repairs the housing equipment such as a malfunction. Therefore, according to the present invention, it can be seen that a significant simplification of the business flow can be achieved as compared with the conventional example shown in FIG.
[0027]
FIG. 1B schematically shows the connection relationship of the facility equipment remote monitoring and diagnosis system in one embodiment of the present invention. As shown in this figure, the centralized controller 1 is installed in each house for each house. The centralized management controller 1 includes air conditioning equipment 2 installed in a house, electric meter 3, gas meter 4, water meter 5, water heater 6 and other required monitoring management equipment, and home elevator 7 and other required safety management equipment. Are connected to a plurality of housing equipments via a home network 8 using wired / wireless (including radio waves, infrared rays, and ultrasonic waves), and information on these home equipments (including data of each sensor) through the home network 8 Are collected, and predetermined data processing is performed for each house equipment, and the result is output as in-home information. In addition, the home network 8 includes transmitting a direct signal from the home device to the home management controller 1.
[0028]
On the other hand, the monitoring center of the house maker includes a customer management server (in-house server) 9 for residential customer management. The customer management server 9 is connected to a large number of central management controllers 1 arranged in each house via a communication network 10 such as the Internet, and is regularly or urgently and irregularly arranged from the central management controller 1. Collects in-house information sent, manages and accumulates data for each house, performs predetermined diagnoses, and orders repairs to equipment maintenance companies (including equipment manufacturers) 11 as needed based on the diagnosis results Send out information.
[0029]
FIG. 2 shows a more detailed system configuration example of this equipment remote monitoring diagnostic system. As an example, the home network (home LAN) 8 is connected to the home appliance 12 via a gateway (GW) and a power line, the home appliance 13 is connected via an interface unit (IFC), and via an infrared LAN. Various meters 15 and sensors 16 such as home appliances 14, gas, electricity, water, leak sensors (for example, humidity sensors) are connected. In this case, the usage amount of the electric meter, gas meter, and water meter may be output and transmitted to the centralized management controller 1 through the infrared LAN. Of course, a wireless or ultrasonic LAN can be used instead of the infrared LAN. A personal computer (PC), a facsimile machine, a mobile phone, etc. (not shown) can be connected to the home network 8 as necessary. Moreover, it is preferable to provide the centralized controller 1 with a touch panel display for manual input.
[0030]
Reference numeral 21 denotes a monitoring personal computer 21 on the house manufacturer side that cooperates with the customer management server 9 as will be described later. Information on the result of remote monitoring diagnosis of equipment, display of various management lists, or print output may be performed through the monitoring personal computer 21.
[0031]
The detection of equipment abnormality of various home appliances according to the present invention executed in cooperation with the central management controller 1 and the customer management server 9 is performed as follows, for example.
[0032]
Hot water heater abnormality can be detected from abnormal stop, abnormal combustion, cumulative operation time, gas consumption, and hot water usage of the water heater. Sensors for this detection are known. At the time of abnormal stop or abnormal combustion, an error code is automatically transferred from the centralized controller 1 to the customer management server 9. The life of the water heater can be diagnosed from the cumulative operation time since the purchase of the water heater. The learning function for gas consumption and hot water usage is stored, for example, the standard daily life mode or the standard daily life mode for one week. Between the stored data (steady state) and the current output from the water heater. When an extreme difference occurs, it can be diagnosed as abnormal operation or unstable operation. In this case, a correction value for each season may be added to the accumulated data. Further, in order to respond to changes in the user's life pattern, the accumulated data in the standard life mode may be automatically updated by a learning function.
[0033]
Abnormalities in water leakage can be detected by the amount of water used (entire house), the amount of water used by each device, and a leakage sensor (for example, a humidity sensor). The amount of water used can be monitored, and if the amount of water used becomes zero all day long, it can be diagnosed that there is a possibility of water leakage. In addition, by using the learning function for the amount of water used by each device, for example, the daily life mode is stored, and there is an extreme difference between the stored data (steady state) and the current amount of water used by each device. Sometimes it can be diagnosed that there is a possibility of water leakage. In addition, leaks are detected directly by leak sensors located in places where there is a possibility of leaks, such as kitchens, bathrooms, service corner floors, and ceiling piping, and alarms are issued through the centralized controller 1 and error codes. Can be urgently transmitted to the customer management server 9.
[0034]
In sealed houses built in noise-polluted areas and severe cold Hokkaido, etc., 24-hour ventilation is essential. Abnormalities in this 24-hour ventilation include abnormal shutdown of the ventilator, cumulative operation data, power consumption, abnormalities. Can be detected from sound generation. The lifetime of the ventilator can be diagnosed from the cumulative operation data from the installation of the ventilator. Further, it is possible to detect that the ventilation device has reached the end of its life if the variation in the rotation speed or the rotation deviation is detected from the accumulated operation data and the detected value exceeds a predetermined allowable value. Moreover, the abnormality of the ventilator can be detected by detecting an abnormal decrease or an increase in the power consumption. Moreover, the abnormality and lifetime of a ventilation apparatus can be diagnosed by detecting the abnormal sound of a ventilation motor with an acoustic sensor.
[0035]
Elevator abnormalities can be detected from abnormal stoppage, cumulative operation time, and abnormal sound generation by the same method as that for detecting abnormalities in 24-hour ventilation. A known technique used in the home elevator management system can be used for this detection.
[0036]
FIG. 3 and FIG. 4 show the information flow and processing contents of the equipment remote monitoring diagnostic system in one embodiment of the present invention divided into scheduled reports and immediate reports, and further divided into the absent mode and the home mode. Yes. In the present invention, the scheduled report is a report in which predetermined information is sent from the centralized controller 1 to the customer management server 9 at regular intervals, and the immediate report is immediately managed by the centralized controller 1 in the event of an emergency such as a failure. This is a report in which error information is sent to the server 9.
[0037]
The absence mode is a case where no one can respond to an emergency in the house, and the home mode is a case where there is a person who can respond to an emergency in the house. The absence information of the user is notified to the customer management server 9 when the user presses a predetermined button of the central management controller 1, for example. Alternatively, the absence information of the user may be transferred to the customer management server 9 via the central management controller 1 in conjunction with the opening / closing operation of the electronic lock key provided on the front side of the entrance door.
[0038]
Next, specific function examples of the centralized management controller 1 and the customer management server 9 will be described in more detail with reference to FIGS.
[0039]
As shown in FIG. 3, the centralized controller 1 is configured to provide device-specific information (equipment type / manufacturer / model / date of manufacture / installation) from the home equipment provided in the home when the home equipment is networked. It has a function of automatically picking up the date and registering it manually or manually. In addition, fuel / electricity consumption (once / hour) is also subject to registration for equipment that is subject to regular notifications, and in the case of equipment that has an error code or self-diagnosis function that is subject to immediate notification, error and alarm types Are also subject to registration.
[0040]
After that, in the case of scheduled notification, the name of the mansion (IP address), device type, manufacturer name, model, cumulative operating time, fuel / electricity, etc. in the transmission code of the signal sent from the centralized controller 1 to the customer management server 9 Incorporating consumption (by day), and in the case of immediate notification, by incorporating the residence name (IP address), device type, manufacturer name, model, and abnormal information / alarm type, the device can be It is possible to identify specific and error details.
[0041]
As shown in FIG. 2, the central control controller 1 sucks up the operation status information (normal or not / accumulated operation time / failure history information) of the household equipment and displays the accumulated operation time display, fuel / electricity consumption display ( Monthly and yearly) are displayed on the display screen 1A. In addition, the centralized controller 1 is configured so that the monitoring equipment (water heater, 24-hour ventilation system, air conditioning / heating equipment, water meter, electric meter, etc.) is different from the steady state (normal, daily mode) by operation monitoring. Monitoring is performed, and an alarm is displayed when an abnormality occurs. In this way, it has a function of performing predetermined data processing and automatically transferring the monitoring results to the customer management server 9 as scheduled information. This scheduled information is performed, for example, every 3 hours or once a day. When it is determined that there is an abnormality based on the monitoring result and an alarm is displayed, the mode is switched to the immediate notification mode, and an immediate notification signal including abnormality information is sent to the customer management server 9.
[0042]
In addition, the centralized management controller 1 immediately notifies the customer management server 9 of an abnormal signal from a safety-required management equipment, and also notifies the user directly in the event of an abnormality and displays an error type in the home. Have both. The error type display is directly displayed in the case of equipment having a self-diagnosis function, and in other cases, the difference monitor with the normal life mode is monitored, and an alarm is displayed in the event of an abnormality as a predetermined diagnosis result. Examples of abnormality information and unstable operation information from safety-required management equipment include sensor information such as elevator failures, gas leaks such as hot water supply, and fires. In this case, when the absence mode is set, an immediate notification signal including abnormality information / alarm type is immediately sent from the central management server 9 to the customer management server. When the stop action is not performed within a predetermined time, an immediate notification signal including abnormality information / alarm type is sent from the central management server 9 to the customer management server. In this way, the centralized management controller 1 sends an emergency information to both the user and the customer management server 9 in response to the output of abnormal information and unstable operation information from safety-required management equipment.
[0043]
The operation information by the regular report, the abnormality information of the equipment and the unstable operation information by the immediate report are automatically notified from the centralized controller 1 to the customer management server 9 via the communication network 10.
[0044]
As shown in FIG. 4, the customer management server 9 manages the equipment information sent by the scheduled report and the abnormal information sent by the immediate report via the communication network 10 for each house, and receives the data (acceptance). Date, abnormality information / alarm content data) and automatically update the stored information. Further, the customer management server 9 compares the accumulated operation time with the equipment standard life, and outputs a life contact signal indicating that the life has been reached to the monitoring personal computer 21 as a predetermined diagnosis result.
[0045]
Further, the customer management server 9 transfers the abnormality information transmitted by the immediate notification to the monitoring personal computer 21 and issues an alarm at the server body, and an elevator company, a security company, etc. for specific equipment. To an equipment maintenance company (including equipment manufacturers) 11.
[0046]
Information on the residence name / device type / manufacturer name / model / lifetime contact is sent from the customer management server 9 to the monitoring personal computer 21, and the residence name / device type / manufacturer name / model / alarm for immediate notification. Information on content / abnormal mode communication is sent.
[0047]
The personal computer 21 for monitoring receives the information of the house name / device type / manufacturer name / model / lifetime contact information based on the scheduled information, searches and analyzes the facility information of the house, remote monitoring of the house by two-way communication, equipment Display by operation time and life mode are displayed, and all or part of the contents of the display data is attached to the user's house through a communication means such as facsimile, telephone, and e-mail with a necessary message. This contact can be made automatically without an operator. The message is, for example, that the equipment is about to reach the end of its life and should be repaired or replaced as soon as possible.
[0048]
In addition, the monitoring personal computer 21 receives the information on the house name / device type / manufacturer name / model / alarm content / abnormal mode notification by immediate notification, and displays both error / alarm content display, abnormal mode display, and emergency. If the remote operation of each house is performed by direct communication and the necessity of repair / replacement is recognized, the facility maintenance company 11 is contacted through communication means such as facsimile, telephone, and e-mail. Although it is possible to automatically determine the necessity of repair / replacement and contact, it seems that troubles are less likely to occur when the person in charge of the house maker intervenes.
[0049]
In this way, the monitoring personal computer 21 can monitor the operation status of the in-home equipment via the communication network 10 to perform remote diagnosis, and forcibly stop the in-home equipment for urgent contents. It can also be made. Remote stop is forcibly performed immediately in the absence mode, but the cause of the abnormality may be an operation error such as forgetting to turn on the user. If the state does not change after a lapse of time, it is preferable to forcibly stop remotely.
[0050]
In addition, the monitoring personal computer 21 has a learning function for regular information of each monitoring facility equipment such as a water heater, 24-hour ventilation system, air conditioning equipment, power meter, gas meter, water meter, etc. How to use, for example, the daily life mode, and when there is an extreme difference between the stored data (steady state) and the output from the monitoring equipment required, abnormal operation, unstable operation, By displaying abnormal operation information, unstable operation information, abnormal life mode information, and displaying alarms for house maker operators and users in advance, abnormal signs of abnormal conditions can be displayed. It can be grasped.
[0051]
(Other embodiments)
In the embodiment of the present invention described above, in order to simplify the description, the system configuration in which the security system related to fire and crime prevention and the central control controller 1 are not illustrated, but the present invention is not limited to this. It is also effective even when various security-related devices in the house are connected to the centralized management controller 1 and the centralized management controller 1 is provided with a known security processing function. In this case, the abnormality information / alarm signal related to security sent from the centralized controller 1 is automatically transferred to the security company (security company) via the customer management server 9, but the abnormality information / alarm is sent to the customer. It is also displayed and recorded on the management server 9 side. Accordingly, the customer management server 9 side can immediately grasp the customer's housing abnormality including security-related matters at once, and can obtain a great advantage that it can promptly deal with the housing repair.
[0052]
In the above-described embodiment of the present invention, since the monitoring data of the electric meter, gas meter, and water meter can be grasped for each house on the monitoring center side, the surrogate processing for billing the usage fee of the electric company, gas company, and water department is monitored. If it is done collectively at the center, labor costs for meter detection and billing can be greatly reduced. Further, if the usage fee is calculated from the detection data of the electric meter, gas meter, and water meter by the centralized controller 1 and is displayed on the display every moment, it can be expected that the wasteful use is reduced and it contributes to energy saving. As described above, the system of the present invention can be applied to the management of the entire house, and can also be applied to the management of home equipment not illustrated here.
[0053]
In the embodiment of the present invention described above, both the customer management server 9 and the monitoring personal computer 21 are provided in the monitoring center. However, the present invention is not limited to this, and only the customer management server 9 is provided. The management server 9 may be configured to have all the functions of the monitoring personal computer 21 described above.
[0054]
In the above-described embodiment of the present invention, the centralized management controller 1 has a considerable processing function in order to construct a smooth, realistic and economical operation system by relatively reducing the load on the monitoring center side. However, the present invention is not limited to this, and a wideband line such as an optical network having an extremely large transmission capacity is used, and the processing capacity on the monitoring center side is very high, or the number of target houses If there is very little, it is possible to move some of the above functions related to the scheduled notification of the centralized controller 1 such as data accumulation and discrimination functions from the normal life mode to the monitoring center side. . In this case, cost reduction and downsizing of the centralized management controller 1 can be greatly expected, but there is no distinction between scheduled notifications and immediate notifications, and information close to the raw will be notified at any time, and remote monitoring from the monitoring center side Since control should also increase dramatically, it is thought that the amount of bidirectional communication will increase significantly and the communication fee will increase.
[0055]
An object of the present invention is to supply a recording medium (storage medium) on which a program code of software for realizing the functions of the above-described embodiments is recorded to a system or apparatus, and the computer (or CPU) of the system or apparatus Needless to say, this can also be achieved by reading and executing the program code stored in the recording medium. In this case, the program code itself read from the recording medium realizes the functions of the above-described embodiment, and the recording medium on which the program code is recorded constitutes the present invention. As a recording medium for recording the program code and recording variable data such as a table, for example, a floppy disk, a hard disk, an optical disk, a magneto-optical disk, a CD-ROM, or the like can be used.
[0056]
【The invention's effect】
As described above, according to the present invention, it is possible to prevent the facility from being released and minimize the damage, to detect the leakage accident of the equipment and equipment at an early stage, and to replace the equipment with the least trouble to life. It is possible to secure safety by remote stop when urgent is required, and further, it is possible to obtain an effect of enabling management, grasping and analysis of living energy.
[0057]
Furthermore, according to the present invention, it is possible for a house manufacturer or a housing management company to shorten and quickly respond to the device specification when receiving a device failure notification, improve customer satisfaction, improve the operational efficiency of the after-sales department, and It is expected to reduce labor costs and increase aftermarket orders.
[Brief description of the drawings]
FIG. 1A is a block diagram conceptually showing simplification of a business flow, which is one of the features of an equipment remote monitoring diagnostic system of the present invention, and FIG. 1B is equipment equipment according to an embodiment of the present invention. It is a schematic diagram which shows the connection relation of a remote monitoring diagnostic system.
FIG. 2 is a block diagram showing a configuration example of a facility equipment remote monitoring and diagnosis system in an embodiment of the present invention.
FIG. 3 is a flow chart showing the information flow and processing contents of the equipment remote monitoring diagnostic system according to an embodiment of the present invention, divided into a scheduled report and an immediate report, and further divided into an absent mode and a home mode. .
4 is a flowchart showing information flow and processing contents in the latter half subsequent to FIG. 3. FIG.
5A is a block diagram conceptually showing a conventional business flow, and FIG. 5B is a schematic diagram showing a configuration of a conventional security system and elevator management system.
[Explanation of symbols]
1 Centralized controller
2 Air conditioning equipment
3 Electric meter
4 Gas meter
5 Water meter
6 Water heater
7 Home elevator
8 Home network (Home LAN)
9 Customer management server
10 Communication network
11 Equipment maintenance company (or equipment manufacturer)
12, 13, 14 Household appliances
15 Various meters
16 Various sensors
21 Personal computer for monitoring

Claims (6)

Connected to multiple residential equipment, including air-conditioning equipment that is installed in each house and requires regular monitoring through a home network , electrical meter, gas meter, water meter, water heater, and 24-hour ventilation system Collecting information on these household equipment regularly , performing predetermined data processing, centralized management control means for outputting centrally managed information as home information,
Through a communication network periodically collects the home information sent from the home centralized control means performs data management and storage in a residential another, by performing a predetermined diagnosis, abnormality of the housing equipment A facility equipment remote monitoring and diagnosis system comprising a control means for remote monitoring and diagnosis in a center for quickly and accurately grasping the situation.   The home centralized control means collects information from each household equipment device, and collects at least one of information on whether or not the operation state is normal, information on accumulated operating time, and failure history information from each household equipment device. The facility equipment remote monitoring diagnostic system according to claim 1, wherein the facility equipment remote monitoring diagnostic system is sucked up.   3. The equipment according to claim 1, wherein the control unit for centralized management of the house detects an abnormality by monitoring a difference between the housing equipment and the steady state by operation monitoring. 4. Remote monitoring diagnostic system.   The control means for remote monitoring diagnosis in the center is
  The usage mode of the housing equipment in the house for a predetermined period is stored as a standard life mode, and abnormal when there is an extreme difference between the stored data stored in the steady state and the current output from the housing equipment The equipment monitoring system for remote monitoring and diagnosis according to any one of claims 1 to 3, wherein:   5. The equipment remote monitoring diagnosis system according to claim 4, wherein the control means for remote monitoring diagnosis in the center is capable of automatically updating the accumulated data of the standard living mode according to a user's life pattern. .   The control means for remote monitoring diagnosis in the center is
  The accumulated operation time of the housing equipment can be accumulated as the home information, and the life of the housing equipment can be diagnosed based on the accumulated operation time. The equipment remote monitoring diagnostic system according to any one of 5.

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