JP4464503B2 - Administrative procedure support device, network system, administrative procedure support method, and recording medium - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
  The present invention provides an administrative procedure support apparatus that supports various procedures (administrative procedures) to government offices necessary for company establishment, etc.NeNetwork system, administrative procedure support method, and implementation thereofProgramThe present invention relates to a recording medium readable by a computer.
[0002]
[Prior art]
Conventionally, for example, when establishing a company, first of all, preparation for company establishment, checking of similar company name, investor seal certification, general assembly, certification of articles of incorporation, payment of funds, registration, representative seal certificate, and notification of various government offices It is necessary to carry out the procedure according to a series of business flows.
For this reason, it is common for company founders to proceed with the procedures for establishing a company by conducting a preliminary survey on the procedures for establishing the company itself, support from administrative scriveners, and the like.
[0003]
[Problems to be solved by the invention]
However, various procedures (application, registration, authorization, etc., hereinafter referred to as “administrative procedures”) such as application procedures at the time of establishment of a company as described above can be performed in multiple procedures within one ministries. In many cases, the above procedure is necessary or one procedure spans a plurality of ministries and agencies.
For this reason, the person who performs the procedure for establishing a company (hereinafter referred to as “user”) should proceed with the contents of each procedure in the series of procedures and in what flow. It was very difficult to understand what kind of procedure flow was most efficient (an efficient procedure that also considered the budget).
[0004]
In addition, for example, the application procedure for establishing a company as described above is not frequently performed, and it cannot be expected that the user gets used to the procedure.
Furthermore, while procedures for government offices (administrative procedures) are electronic, such as procedures for filing patent applications, many procedures still need to be performed on a paper basis.
For this reason, when a user goes to a public office and takes a paper procedure, it takes a lot of labor and time due to a mistake in the place of the procedure and a lack of documents necessary for the procedure.
[0005]
Therefore, the present invention was made to eliminate the above-mentioned drawbacks, and by implementing support for administrative procedures systematically, users who do administrative procedures for the first time, users who are not familiar with administrative procedures, etc. An administrative procedure support device, a terminal device, a network system, an administrative procedure support method, and a processing step for implementing the administrative procedure support device, a terminal device, a network system, and the like that enable any user to easily and efficiently grasp and proceed with the administrative procedure Is provided so as to be readable by a computer.
[0006]
[Means for Solving the Problems]
  Under such a purpose, the present inventionAdministrative procedure support device related toIsSelectable by userAn administrative procedure support device that communicates via a network with a terminal device that makes a request regarding an administrative procedure corresponding to a purpose of use,Identified by a business flow ID that identifies a business flow that represents a series of business flows in each of a plurality of administrative procedures, an individual business number that identifies each business that constitutes the business flow, and the business flow ID A storage means for associating and storing in the storage device a work order in which individual work is performed, and a work flow corresponding to an administrative procedure corresponding to the purpose of use selected by the user based on a request from the terminal device The business flow information associated with the ID is read from the storage device and the business flow information to be displayed on the screen of the terminal device in accordance with the read business sequence is read to the terminal device. Providing means to provideIt is characterized by providing.
  Here, “information relating to the suitability of correction” described in the claims corresponds to, for example, individual business information described later.
[0027]
DETAILED DESCRIPTION OF THE INVENTION
Hereinafter, embodiments of the present invention will be described with reference to the drawings.
[0028]
(First embodiment)
The present invention is applied to an administrative procedure support system 100 as shown in FIG. 1, for example.
In particular, the administrative procedure support system 100 provides information on administrative procedures desired by the user (information on administrative procedures, administrative procedures that are efficient for users, etc.) such as LAN, WAN, or the Internet. It is configured to be provided via a network and to execute an administrative procedure desired by the user in response to a request from the user. Thus, the user can easily grasp the flow of the desired administrative procedure in advance and can easily perform the desired administrative procedure.
Hereinafter, the administrative procedure support system 100 according to this embodiment will be described in detail.
[0029]
[Overall Configuration of Administrative Procedure Support System 100]
As shown in FIG. 1, the administrative procedure support system 100 includes a terminal device (hereinafter referred to as “client”) 101 (1),..., 101 (n) on the user side and an agent service server ( ASS) 102 and electronic procedure server (SPS) 104 (1),..., 104 (m) are communicably connected to each other via a network 107 such as a LAN, WAN, or the Internet. It is said.
[0030]
The clients 101 (1),..., 101 (n) are made up of personal computers, for example, for the first time to perform administrative procedures for company establishment, etc., users who want to obtain information on various administrative procedures, etc. Used by.
In addition, the clients 101 (1),..., 101 (n) can refer to various information regarding administrative procedures and execute administrative procedures as necessary using browser software via the network 107. Has been made.
[0031]
The agent service server (ASS) 102 provides information related to the administrative procedure in accordance with the request from the user to the user, and determines or designs the flow of the administrative procedure to be performed by the user. Has been made.
The agent service server (ASS) 102 is connected to a database 103 in which various information, which will be described later in detail, is stored.
[0032]
The electronic procedure server (SPS) 104 (1),..., 104 (m) is, for example, an individual operation in an administrative procedure (operations such as preparation for establishment of a company and checking of a similar trade name of a company name). This is a server (individual application server) provided on the agent side. Each of these electronic procedure servers (SPS) 104 (1),..., 104 (m) is managed by a public office or the like.
In this embodiment, a plurality of electronic procedure servers (SPS) 104 (1),..., 104 (m) are provided corresponding to each business, but for one electronic procedure. A server (SPS) may accept and execute a plurality of tasks.
[0033]
[An example of an administrative procedure using the administrative procedure support system 100]
First, an outline of an operation procedure on the client 101 (n) when the user of the client 101 (n) performs an administrative procedure for establishing a limited company using the administrative procedure support system 100 will be described.
[0034]
For example, as shown in FIG. 2, first, the user accesses the agent service server (ASS) 102 via the network 107, so that various usage purposes (“company establishment related”, “company registration related” A top screen from which “etc.” can be selected is called (step S251).
[0035]
Next, when the desired purpose of use is selected on the top screen in step S251, the candidate for the administrative procedure actually made for this selection (in the case of “company establishment related” selection, “corporation”). , “Limited company”, etc.) are displayed, and a desired one is selected from the list. As a result, a business flow corresponding to the selection (a series of administrative procedures such as “preparation for establishment” first and then “similar trade name check”) is displayed (step S252). .
[0036]
Next, it is determined whether or not the business flow displayed in step S252 is to be corrected (step S253), and in the case of correction, a predetermined correction operation is performed to create a desired business flow. (Step S254). And it decides to carry out the administrative procedure in the business flow. Thus, the business flow is registered (provisionally registered) in association with the user (step S254).
[0037]
On the other hand, if it is not necessary to make a correction based on the determination in step S253, it is determined that the administrative procedure is performed as it is in the business flow displayed in step S252. Thus, the business flow is registered (provisionally registered) in association with the user (step S254).
[0038]
Then, using this system, it is determined whether or not the administrative procedure is to be executed with the business flow determined in step S256 (step S257). Then, the operation for the execution is performed. Thereby, the business flow is officially registered, and the administrative procedure in the business flow is executed by the system.
The execution of the administrative procedure by the system here will be described in detail later, but the system supports (navigates) the administrative procedure while communicating with the user via the network 107 according to the business flow described above. , On-line procedures for individual application servers 104 (1),..., 104 (m) based on user data, requesting procedures from administrative scriveners, etc. This means managing the progress of administrative procedures in Japan.
[0039]
On the other hand, if the administrative procedure is not executed in the business flow determined in step S256 based on the determination in step S257, the process is terminated (cancelled) as it is. Thereby, in this case, the business flow is not officially registered, and the administrative procedure in the business flow is not executed by the system.
[0040]
Note that the provisional registration in step S256 does not necessarily need to be executed if the business flow is not corrected.
[0041]
Next, as a specific example of the operation as described above, the client 101 (n) uses the administrative procedure support system 100 when the user of the client 101 (n) performs an administrative procedure for establishing a limited company. The operation procedure will be described.
Note that various user operations described below are performed by a click operation using a pointing device such as a mouse connected to the client 101 (n), an input operation using a keyboard, or the like.
[0042]
First, when the client 101 (n) accesses the agent service server (ASS) 102 via the network 107, a top screen 201 as shown in FIG. 3 is displayed on the client 101 (n). .
[0043]
On the top screen 201, as shown in FIG. 3, various usage purposes such as “1. company-related”, “2. trader registration-related”, and “3. business registration-related” can be selected.
The user selects a desired usage purpose from the top screen 201. Here, since it is a case where a limited company is established, “1. Company related” is selected.
[0044]
When “1. Company related” is selected from the top screen 201 of FIG. 3, a company related screen 202 as shown in FIG. 4 is displayed on the client 101 (n).
[0045]
On the company-related screen 202, as shown in FIG. 4, the three items 202a to 202c of “Establish company”, “Merger company”, and “Company out of business” can be selected.
The user selects a desired item from the three items 202a to 202c of “establish company”, “merge company”, and “commit company”. Here, since it is a case where a limited company is established, the item 202a of “establish company” is selected.
[0046]
When the “establish company” item 202a is selected on the company-related screen 202 in FIG. 4, a company establishment screen 203 as shown in FIG. 5 is displayed on the client 101 (n).
[0047]
As shown in FIG. 5, the company establishment screen 203 is provided with input sections 203a and 203b for inputting conditions for company establishment. Here, as an example of the condition input for the company establishment, the condition for the place (prefecture name and city name) where the company is established is input.
[0048]
The user inputs a place where the company is established (“Tokyo” as the prefecture name and “Chuo-ku” as the municipality name in FIG. 5) to the input units 203a and 203b.
If an administrative procedure corresponding to the conditions (here, “Chuo-ku, Tokyo”) entered in these input sections 203a and 203b has been performed before, that is, in “Chuo-ku, Tokyo” When an administrative procedure for establishing a company using the procedure support system 100 has been performed, a “primary case” button 203 c is displayed on the company establishment screen 203. The user presses the “primary case” button 203c.
[0049]
Note that the input to the input units 203a and 203b may be made by selecting a corresponding one from a plurality of location names displayed in the sub-window or pop-up window.
[0050]
When the “primary case” button 203c on the company establishment screen 203 in FIG. 5 is pressed, a case screen 204 as shown in FIG. 6 is displayed on the client 101 (n).
[0051]
In the next case screen 204, as shown in FIG. 6 above, along with the titles 204a of various administrative procedures such as “1. corporation”, “2. establishment of corporation”, “3. limited company”, etc. Information on the number of times of use 204b and the number of patterns 204c corresponding to each is added and displayed.
[0052]
Titles 204a such as “1. Co., Ltd.”, “2. Establishment of Co., Ltd.”, “3. Limited Company”,... Are displayed on the company establishment screen 203 of FIG. This corresponds to the company establishment actually made in the past under the conditions (Chuo-ku, Tokyo) input to the input units 203a and 203b.
For example, when paying attention to “3. Limited Company” in the title 204a, the number of times of use 204b is “151” and the number of patterns 204c is “17”. This is because the number of times the administrative procedure was performed using the administrative procedure support system 100 (the number of times of use) in order to establish a limited company in Chuo-ku, Tokyo is “151”. This indicates that the number of business flow patterns (the number of currently registered patterns) is “17”.
[0053]
The next case screen 204 includes a “next candidate” button 204 d and a “previous candidate” button 204 e.
The “next candidate” button 204d is for advancing and displaying the content currently displayed as the title 204a. On the contrary, the “previous candidate” button 204e is currently displayed as the title 204a. It is for returning and displaying the contents. That is, the “next candidate” button 204d and the “previous candidate” button 204e correspond to a so-called “previous page” button, a “next page” button, and the like.
[0054]
  The user operates the “next candidate” button 204d and the “previous candidate” button 204e, and refers to the content displayed as the title 204a, the number of times of use 204b, and the number of patterns 204c, and performs a desired administrative procedure. select. Here, since it is a case where a limited company is established, “3. Limited company” is selected. The user then refers to the information about “3.Decision”Button 204f.
[0055]
In order to cancel the selection on the next case screen 204, the “cancel” button 204g may be pressed. Thereby, the selection is canceled and the state of the primary case screen 204 is returned to the initial state. In addition, when the “cancel” button 204g is pressed on the next case screen 204 in the initial state, the display state of the previous screen (the company establishment screen 203 shown in FIG. 5) is restored.
[0056]
  On the next case screen 204 in FIG.DecisionWhen the “” button 204 f is pressed, a processing summary screen 205 as shown in FIG. 7 is displayed on the client 101 (n).
[0057]
On the processing summary screen 205, as shown in FIG. 7 above, a flow of work (business flow) 205a of an administrative procedure for establishing a currently registered limited company is displayed. As this business flow 205a, an arbitrary pattern is selected from the administrative procedure flow patterns of the number (here, “17”) indicated by the number of patterns 204c in the primary case screen 204 of FIG. Is displayed.
In FIG. 6, as the business flow 205 a, first, “preparation for establishment”, then “check for similar business name”, then “investor seal certification”, and finally “notification of government offices”, etc. The flow pattern of the administrative procedure indicated by the business numbers 1 to 9 (business Nos. 1 to 9) is displayed.
By referring to such a business flow 205a, it is possible to easily recognize what should be done in at least what order in order to establish a limited company.
[0058]
The processing summary screen 205 is provided with a “correction” button 205b, a “decision” button 205c, and a “different candidate” button 205d.
[0059]
For example, in general, administrative procedures are often performed according to the flow displayed as the business flow 205a. However, depending on individual circumstances, the procedure may not be desired or cannot be performed. In such a case, the “correct” button 205b may be pressed. Thereby, it is possible to correct the flow displayed as the business flow 205a.
If the flow displayed as the business flow 205a is acceptable, the “determine” button 205c may be pressed.
In addition, when it is desired to refer to another flow (a flow pattern of another administrative procedure) other than the flow currently displayed as the business flow 205a, the “different candidate” button 205d may be pressed.
[0060]
When the user displays the business flow pattern of the desired administrative procedure as the business flow 205a by pressing the “different candidate” button 205d or the like, the user determines whether the flow should be corrected or left as it is. Then, the “correction” button 205b or the “decision” button 205c is pressed.
Here, it is assumed that the “modify” button 205b is pressed.
[0061]
When the “modify” button 205b of the process overview screen 205 in FIG. 7 is pressed, a process modification screen 206 as shown in FIG. 8 is displayed on the client 101 (n).
[0062]
On the process correction screen 206, as shown in FIG. 8, a business flow 206a to be corrected is displayed.
Further, the processing correction screen 206 is provided with an “insert” button 206b, a “delete” button 206c, a “copy / move” button 206d, and a “cancel” button 206e.
[0063]
For example, in the business flow 206a, when it is desired to insert (insert) a certain business (an alternative business described later), the “insertion” button 206b may be pressed after designating the insertion location. As a result, in the business flow 206a, a business such as an alternative business is inserted at a designated location.
If it is desired to delete a certain job, the “delete” button 206c may be pressed after designating the job. As a result, the business specified in the business flow 206a is deleted.
In addition, when it is desired to change the processing order of a certain job or to perform the previous job again as a subsequent job, the “copy / move” button 206d may be pressed after designating the job. As a result, the business designated in the business flow 206a is moved or copied.
[0064]
Here, in the business flow 206a, it is assumed that “foundation general meeting” (business No. 4) and “representative seal certification” (business No. 8) are designated as deletion targets, and the “delete” button 206c is pressed. .
[0065]
In order to cancel the operation on the process correction screen 206, a “cancel” button 206e may be pressed. Thereby, the operation is canceled and the state of the process correction screen 206 is returned to the initial state. Further, when the “Cancel” button 206e is pressed on the process correction screen 206 in the initial state, the display state of the previous screen (the process overview screen 205 shown in FIG. 7) is returned.
[0066]
When the “delete” button 206c on the process correction screen 206 in FIG. 8 is pressed, the process correction screen 206 becomes a screen 207 in a state as shown in FIG.
[0067]
On the screen 207, as shown in FIG. 9 above, each business of “establishment general meeting” (business No. 4) and “representative seal certification” (business No. 8) of the business flow 206a on the process correction screen 206 is deleted. The business flow 207a that has been done is displayed.
In addition to the “Insert” button 206b, the “Delete” button 206c, the “Copy / Move” button 206d, and the “Cancel” button 206e on the process correction screen 206, the screen 207 includes a “Modify” button 207b and “ An “OK” button 207c is provided.
[0068]
When the user wants to make further modifications to the workflow 207a on the screen 207, the user presses the “Modify” button 207b, and then inserts an “Insert” button 206b, a “Delete” button 206c, and “Copy / Move”. The desired correction is performed by operating the button 206d.
Then, when the desired business flow 207a is obtained, the user presses the “OK” button 207c.
[0069]
Here, when deleting a certain job on the processing correction screen 206 of FIG. 8 or the screen of FIG. 9, there are cases where it cannot be simply deleted.
This is because, if the business is deleted, precondition data necessary for the subsequent business may not be available. Therefore, an alternative work is required, and it is necessary to hold a general meeting in writing (paper general meeting) in place of the “establishment general meeting” (work No. 4). ) May be deleted and the seal certificate of the investor may be sent as the seal certificate of the representative.
[0070]
Therefore, when “establishment general meeting” (business No. 4) is designated as a deletion target on the process correction screen 206 in FIG. 8, the business location 207d (in the figure) of the deletion target on the screen 207 in FIG. (Shown by a dotted line frame) is enlarged and displayed as shown in FIG.
In addition, the business (alternative business) to be performed instead of the “foundation general meeting” (business No. 4) is displayed, for example, in a form listed on a subwindow (not shown).
[0071]
In addition, when a business that cannot be simply deleted is designated as a deletion target, such as “establishment general meeting” (business No. 4), the display portion of the business (business location 207d shown in FIG. 9 and the like) blinks. Or a highlighted display such as a reverse display, or a message may be displayed, and then an alternative work may be displayed.
[0072]
The user selects a desired substitute business from the subwindow of the substitute trader and presses an “insert” button 206b. Here, it is assumed that there are a plurality of business operations including a “document general meeting” as an alternative business, and the user has selected the “paper general assembly” from these alternative business operations.
As a result, as shown in FIG. 10 above, the business flow is displayed in the form of the “written general meeting” inserted in place of the “foundation general meeting” (business No. 4).
[0073]
Therefore, in this case, the “Written General Assembly” is performed using the seal certificate in the “Investor Seal Proof Certification” (operation No. 3), and then the “Certification of Articles of Incorporation” is verified by the signature and re-enactment of the “Writing General Assembly”. "(Operation No. 5) is performed.
[0074]
Note that, when the seal stamp certificate of the investor is used as the seal certificate of the representative, it is not necessary to newly acquire the seal certificate of the representative, so “representative seal certificate” (operation No. 8) is deleted. As a result, in the “notification of government offices” (operation No. 9), the seal certificate of the investor is notified as the seal certificate of the representative.
[0075]
Then, the user confirms the business flow obtained by the correction operation as described above, and presses the “OK” button 207c if this is all right.
[0076]
When the “OK” button 207c on the screen 207 in FIG. 9 (or FIG. 10) is pressed, the screen 207 becomes a screen 208 in a state as shown in FIG.
[0077]
On the screen 208, the “General Assembly” (business No. 4) of the business flow 207a in the screen 207 of FIG. 9 is replaced with the “Writing General Assembly” (business No. 4 ′), and the “Representative seal certificate” The business flow 208a is displayed in which “(business No. 8) has been deleted”.
Similarly to the screen 207 in FIG. 9, the screen 208 includes an “insert” button 206b, a “delete” button 206c, a “copy / move” button 206d, a “cancel” button 206e, a “modify” button 207b, and An “OK” button 207c is provided.
[0078]
When the user confirms the workflow 208a on the screen 208 and wants to make further corrections, the user presses the “correction” button 207b, and then inserts an “insert” button 206b, a “delete” button 206c, and “copy / move”. By operating the button 206d, the desired correction is performed as described above.
When the user obtains the desired business flow 208a, the user presses the “OK” button 207c.
[0079]
When the “OK” button 207c on the screen 208 in FIG. 11 is pressed, a scheduling screen 209 as shown in FIG. 12 is displayed on the client 101 (n).
[0080]
As shown in FIG. 12, the scheduling screen 209 includes a “determine” button 209l together with input units 209a to 209k for inputting various desired conditions of the user for the business flow 208a determined on the screen 208 of FIG. And a “cancel” button 209m.
In the initial state of the scheduling screen 209, default values are set in the input units 209a to 209k.
[0081]
The input units 209a and 209b are input with the shortest and longest desired processing periods (time relating to the administrative procedure).
The minimum and maximum of the desired budget are input to the input units 209c and 209d.
In the input unit 209e, when the user performs the administrative procedure, whether or not to actually go to a government office or the like and perform the procedure in person (OK / NO) is input, and the input units 209f to 109j are also input. Similarly, for each of FAX, E-MAIL, FD, TEL, and Web as a means for the user to perform the administrative procedure, whether or not the procedure using those means may be performed (OK / NO ) Is entered.
A desired process start date of the administrative procedure is input to the input unit 209k.
[0082]
The user confirms the input information of the input units 209a to 209k, changes it as necessary, etc., and then presses the “OK” button 209l.
[0083]
Note that in order to cancel the input of various types of information on the scheduling screen 209, a “cancel” button 206m may be pressed. As a result, the input information is canceled and the state of the scheduling screen 209 is returned to the initial state. Further, when the “cancel” button 206m is pressed on the scheduling screen 209 in the initial state, the display state of the previous screen (the screen 208 shown in FIG. 11 above) is restored.
[0084]
When the “OK” button 209l on the scheduling screen 209 in FIG. 12 is pressed, the scheduling screen 209 becomes a screen 210 in a state as shown in FIG.
[0085]
On the screen 210, as shown in FIG. 13, the scheduling candidates 210 are displayed on the scheduling screen 209 in the state as shown in FIG.
The screen 210 further includes a “next candidate” button 210b.
[0086]
The scheduling candidate 210 indicates an organization that performs each business of the business flow 208a or a combination of means therefor that matches the user's wishes input to the input units 209a to 209k.
[0087]
Specifically, in the scheduling candidate 210 in FIG. 1 (preparation for establishment) was requested to AB Consulting Co., Ltd. 2 (check for similar trade names) and the next work No. 3 (Investor seal certificate) online, 4 '(Writing General Assembly) was requested from the C administrative scrivener office. No. 5 (certification of articles of incorporation) is requested from D law firm, and the organization or means used to perform a series of operations is shown.
[0088]
In addition, business no. 1 AB Consulting Co., Ltd. requesting establishment (establishment preparation) must go to the office or make an offline request such as a telephone (indicated by “EX” in the figure). The required period of work is 2 days, the cost is 40,000 yen, and it indicates that the service is currently available (indicated by “empty” in the figure).
In addition, business no. 2 (check for similar trade names) can be executed online, the required period of the business is 1 day, the cost is 0 yen, and it can be accessed at any time (indicated by "OK" in the figure) It is.
In addition, business no. 3 (Investor seal certification) can also be executed online, the duration of the business is 3 days, and the cost is 2000 yen, indicating that it can be accessed at any time.
In addition, business no. For C administrative scrivener offices requesting 4 '(Written General Meeting), it is necessary to request the work offline, the duration of the work is 2 days, and the cost is 4000 yen , 11/13 or later indicates that service is possible.
In addition, business no. It is necessary for D Lawyer's Office to request 5 (certification of articles of incorporation) to request the work offline, the duration of the work is one day, and the cost is 100,000. It is shown that it is currently serviceable.
Subsequent work No. 6-No. Similarly, for 9, the organization or means for performing the corresponding business, the required period of the business, the cost, and the current status are shown.
[0089]
Information on the required cost (total amount) and the required number of days (total number of days) in the scheduling candidate 210 as described above is also displayed on the screen 210 as shown in FIG. Here, the required cost is 280,000 yen, and the required number of days is 20 days.
[0090]
The user can refer to the contents of the scheduling candidate 210, the required cost and the required number of days, and if there is another candidate (other combination) and wants to refer to it, the “next candidate” button 210b may be pressed.
The “next candidate” button 210b can be pressed to display the next scheduling candidate.
[0091]
As for the scheduling candidates 210, for example, only scheduling candidates corresponding to conditions (squeezing conditions) preset by the user are displayed separately from the user's desired conditions input to the input units 209a to 209k. It may be.
For example, you may comprise so that the narrowing-down condition that the candidate from the cheap thing to the 5th is made into a candidate can be preset. As a result, when there are many candidates such as lawyers requesting offline, the candidates are narrowed down to those with the lowest cost up to the fifth, and those candidates are displayed.
Further, the narrowing-down condition is not limited to the cost, and may be a condition such as designation of an area or an office that a user usually uses.
[0092]
The user confirms the contents of the scheduling candidate 210, confirms other scheduling candidates by operating the “next candidate” button 210b as necessary, and when the desired scheduling candidate is obtained, the “decision” button Press 209l.
[0093]
If it is desired to return to the scheduling screen 209 shown in FIG. 12 before the screen 210, a “cancel” button 206m may be pressed. As a result, by inputting new desired conditions to the input units 209a to 209k of the scheduling screen 209, scheduling candidates under the new desired conditions can be referred to.
[0094]
When the “OK” button 209l on the screen 210 in FIG. 13 is pressed, an execution screen 211 as shown in FIG. 14 is displayed on the client 101 (n).
[0095]
On the execution screen 211, as shown in FIG. 14, the information 211 a of the necessary expenses for the scheduling candidates determined on the screen 210 of FIG. 13 is displayed.
In addition, on the execution screen 211, an input unit 211b for inputting a member ID given in advance to the user (an ID given at the time of joining the system, etc.) and an input for inputting the address of the user's E-MAIL A section 211c, an input section 211d for inputting the user's digital signature, and selection sections 211e and 211f for selecting a settlement method are provided.
The execution screen 211 is provided with an “execute” button 211g and a “cancel” button 211h.
[0096]
For example, if the user is a member of the system and wants to execute the administrative procedure by the system based on the scheduling candidates determined on the screen 210 of FIG. 13, the user ID is input to the input unit 211b. After inputting the E-MAIL address and the digital signature to the input units 211c and 211d, the “member” selection unit 211e is selected as the settlement method, and the “execute” button 211g is pressed.
[0097]
Further, when the user is not a member of the system but wants to execute the administrative procedure by the system based on the scheduling candidate determined on the screen 210 in FIG. The selection unit 211f is selected. As a result, an input screen such as a settlement method is displayed (not shown), and necessary items such as an account for debiting personal expenses are input on this screen. Thereafter, the “execute” button 211g is pressed.
[0098]
When the “execute” button 211g is pressed, the business flow 208a and the determined scheduling candidate on the screen 210 of FIG. 13 are formally registered, and the processing for the administrative procedure in accordance with this is performed by this system. Implemented (support of administrative procedures by this system).
[0099]
On the other hand, if the user does not execute the administrative procedure through the system based on the scheduling candidate determined on the screen 210 in FIG. 13, for example, what kind of administrative procedure is performed, the establishment of a limited company In order to refer to whether or not it can be performed, when the present system is used, a “cancel” button 211h may be pressed.
In this case, the business flow 208a and the determined scheduling candidate on the screen 210 in FIG. 13 are not formally registered, and the process for the administrative procedure according to the workflow is not executed.
[0100]
Here, on the screen 202 in FIG. 4 above, the desired item (company establishment, etc.) is selected from the company-related items such as “company establishment”, “company merger”, and “company closure”. However, the conditions such as the location of the company establishment are entered on the screen 203 of FIG. 5 described above, but the present invention is not limited to this. For example, after entering the conditions such as the location of the company establishment, On the screen displayed on the basis of this, an item such as establishment of a company may be selected.
[0101]
[Internal Configuration of Agent Service Server (ASS) 102]
In order to realize the functions described with reference to FIGS. 2 and 3 to 14, the agent service server (ASS) 102, for example, as shown in FIG. Input acceptance module 321, application path candidate presentation module 322, application path learning module 323, application list management module 324, individual application AP access module 325, PKI (public key) access management module 326, and application in process file The application workflow management module 327 includes a management module 328, an application progress management module 329, and an end notification module 330.
[0102]
Note that each module of the agent service server (ASS) 102 shown in FIG. 15 is realized by a predetermined processing program being executed by the CPU in the agent service server (ASS) 102, for example. Indicates.
[0103]
The database 103 connected to the agent service server (ASS) 102 stores various types of information 401 to 405 as shown in FIGS.
[0104]
First, the information 401 to 405 in the database 103 will be described.
[0105]
The information (business flow data table) 401 shown in FIG. 16 is a data table that defines a flow for showing a business flow.
The business flow data table 401 defines a business flow ID (identifier), a corresponding individual business number (business number), and a flow (processing order).
For example, when focusing on the business flow with the business flow ID “1”, it is “1, 3, 5, 6, 7”. This represents an administrative procedure consisting of the flow of “Business No. 1 → Business No. 3 → Business No. 5 → Business No. 6 → Business No. 7”.
[0106]
Based on such a business flow data table 401, the business flow (205a) is displayed on the processing summary screen 205 in FIG. 7 and the business flow is displayed in accordance with the operation of the “different candidate” button 205d. .
That is, among the business flows indicated by the business flow IDs = 0001, 0002, 0003,..., The business flow corresponding to the request from the user (selecting the title on the screen 204 in FIG. 6) is selected. It is displayed on the processing summary screen 205 as a business flow 205a. At this time, when there are a plurality of corresponding business flows, it is possible to sequentially display the business flows alternately by operating the “different candidate” button 205 d on the processing overview screen 205.
[0107]
The information (individual job information) 402 shown in FIG. 17 includes IN data and OUT data (what is necessary input data and what is output data) for each individual job number (job No.). Is defined. That is, the work No. In order to execute the business indicated by, a precondition is defined such that the business cannot be executed unless the input or preconditions of the premise are prepared. In addition, what is generated as a post-condition by execution of the business is defined.
The individual job information 402 includes a job No. Whether or not the business indicated by is online is possible, online URL data and the like are defined.
[0108]
Based on such individual job information 402, processing for a deletion request made by the user on the processing correction screen 206 in FIG. 8 is executed.
For example, in the process correction screen 206 shown in FIG. 4 “establishment general meeting” is designated as an object to be deleted, based on the individual business information 402, 3 is checked for consistency with the post-conditions of “Investor seal certification” and the pre-conditions of “Establishment general meeting”. Consistency check with the preconditions of No. 5 “Certification of Articles of Incorporation” is performed. As a result, if the “establishment general meeting” is deleted, inconsistency occurs, and if an alternative work for the “establishment general meeting” is necessary, the screen 207 as shown in FIGS. 9 and 10 is displayed.
Also, based on the individual business information 402, the preconditions and postconditions of the “foundation general meeting” are checked, and the consistency of the preconditions and postconditions of other work is checked, and the work that is possible as an alternative work of the “foundation general meeting” Is elected. The selected alternative work is presented to the user, and the user selects a desired “written work” or the like as the alternative work.
[0109]
In addition, let the user directly input the alternative work of the business to be deleted, and check the consistency between the preconditions and postconditions of the input business and the preconditions and postconditions of the business before and after the business to be deleted. If there is inconsistency, it may be shown to the user to that effect.
Moreover, the preconditions and postconditions of the business to be deleted or the business before and after that may be presented to the user.
[0110]
The information (agent information list (1)) 403 shown in FIG. 18 includes individual application servers 104 (1),..., 104 (m) indicated by the agent ID, AB Consulting Co., Ltd., C administrative scrivener office work. The individual business numbers that can be executed for various agents such as offices are registered.
For example, when attention is paid to the individual business number of agent ID = 1, “2, 6, 12,. For the agent indicated by the agent ID = 1, the job No. This indicates that the work indicated by 2, 6, 12,... Can be executed.
[0111]
Note that the agent information list (1) 403 is not limited to the one shown in FIG. 18, but for example, for each job indicated by an individual job number (job No.) as shown in FIG. Alternatively, an agent ID of an agent that can execute the target business may be registered.
In FIG. 19, for example, when focusing on the agent ID whose individual business number (business number) is 1, “10, 15, 23,. This indicates that an agent capable of executing a task whose individual task number (task number) is 1 is an agent having an agent ID of “10, 15, 23,...”.
[0112]
The information (agent information list (2)) 405 shown in FIG. 20 includes a work No. that can be executed for each agent indicated by the agent ID. , The cost required for the business, the number of days, and the current status (whether or not the business can be executed, etc.) are registered.
For example, when attention is paid to agent ID = 1, business No. Is “2”, “8”, the cost is “40000”, “20000”, the number of days is “2”, “1”, the situation is “empty”, and “11/8 or later”. For the agent indicated by the agent ID = 1, the job No. The work indicated by 2 is feasible, the cost required for the work is 40000 yen, and the work requires two days, indicating that it can be accepted (service available) at present. In addition, business no. The work shown in FIG. 8 can also be executed, the cost required for the work is 20000 yen, and the work requires one day, and it can be accepted after 11/20.
The data for each agent is registered in the DB 103 shown in FIG. 2, but each administrative scrivener office or the like registers it, or each individual application server periodically updates the usage conditions. You may be allowed to register yourself on an irregular basis.
[0113]
Based on the agent information list (1) 403 shown in FIG. 18 (or FIG. 19) and the agent information list (2) 405 shown in FIG. 20, the scheduling candidates 210a of the scheduling screen 210 in FIG. Display is performed.
That is, the agent corresponding to the user's desired conditions (processing period, budget, etc.) input on the scheduling screen 210 of FIG. 12 is extracted based on the agent information list (1) 403 and agent information list (2) 405. As a result, the scheduling candidate 210a of the scheduling screen 210 in FIG. 13 is created.
When there are a plurality of the created scheduling candidates 210a, it is possible to sequentially replace the scheduling candidates by operating the “next candidate” button 210d on the scheduling screen 210 in FIG.
[0114]
The various information 401 to 405 as described above are stored in the agent service server (ASS) 102 using an agent program (so-called agent software that is automatically searched for instead on the network 107). The latest information may always be registered by periodically collecting the latest information from the individual application servers 104 (1),.
[0115]
Next, the operation of the agent service server (ASS) 102 shown in FIG. 15 will be described.
[0116]
When accessed from a certain client (referred to as client 101 (x)) via the network 107 (steps S301 and S302), the access management module 320 confirms whether the client 101 (x) is a correct user or the like. Thereafter, the top screen 201 of FIG. 3 is displayed on the client 101 (x).
[0117]
In response to a request from the client 101 (x), the application path candidate presentation module 320 uses the information 401 to 405 stored in the database 103 subsequent to the top screen 201 of FIG. The 13 screens are sequentially displayed on the client 101 (x) (step S303).
[0118]
The application path learning module 323 uses the above-described agent program to periodically collect information on agents such as the individual application servers 104 (1),. The stored information 401 to 405 is registered and updated.
The application path learning module 323 also updates information in the database 103 or registers new information even when there is a legal revision.
[0119]
Further, the application path learning module 323 generates information on each screen displayed on the client 101 (x) by the application path candidate presentation module 320 (the business flow 205a shown in FIG. 7 and the information shown in FIG. Scheduling candidates 210a etc.) are also performed.
Therefore, the application path candidate presentation module 320 displays the screens shown in FIGS. 4 to 13 while exchanging information with the application path learning module 323 (steps S303 and S304).
[0120]
The application list management module 324 stores and holds URLs of the individual application servers 104 (1),..., 104 (m) registered in the database 103 by the application path learning module 323.
[0121]
After the scheduling screen 210 of FIG. 13 is displayed on the client 101 (x) by the application path candidate presentation module 320, the application information input receiving module 321 determines provisional registration from the client 101 (x) on the scheduling screen 210. When (OK button 209l is pressed) (step S306), the execution screen 211 of FIG. 14 is displayed on the client 101 (x) (step S307).
When the application information input receiving module 321 determines that the administrative procedure is to be executed by the system from the client 101 (x) on the execution screen 211 in FIG. 14 (pressing the execution button 211g) (step S308). ) To that effect (notification of execution decision) is notified to the application path learning module 323 (step S309).
[0122]
Upon receiving the execution decision notification from the application information input acceptance module 321, the application path learning module 323 officially registers the business flow decided by the client 101 (x) and manages it.
Here, for example, information as shown in FIG. 21 is registered. In FIG. 2 is executed first, and then the operation No. 2 is executed. 15, business no. In the business flow of sequentially executing each business indicated by 17,. Corresponding to whether the target business can be executed online or offline, the number of days required for the target business, the cost, the organization and means (AB Consulting, etc.) that execute the target business can be met And whether or not exchange by FAX or TEL is possible is registered.
[0123]
When the application workflow management module 327 recognizes the formal registration of the client 101 (x) in the application path learning module 323 (step S310), the application work in progress file management module 328, the application progress management module 329, and the end notification module 330 The client 101 (x) executes the administrative procedure while supporting it.
The application in-process file management module 328 manages the business flow formally registered by the application path learning module 323, and the application progress management module 329 manages the progress of execution of the administrative procedure according to the business flow, and ends. The notification module 330 notifies the client 101 (x) of the end of each business in the business flow.
[0124]
For example, the application workflow management module 327 makes the job to be executed (executable online) in the workflow of the administrative procedure determined by the client 101 (x) via the individual application AP access module 325 (step S311). ) Is requested to the corresponding individual application server (individual application server 104 (m)) among the individual application servers 104 (1),..., 104 (m).
[0125]
At this time, the individual application AP access module 325 uses the application request from the application workflow management module 327 as the individual application server 104 (m) via the PKI (public key) access management module 326 for security protection. ) (Steps S312 and S313).
[0126]
The individual application AP access module 325 is a PKI access management module 326 that performs necessary encryption using data input until the user decides the business flow of the administrative procedure and registration data about the user. The data is transmitted to the corresponding individual application server 104 (x) via the, and the application procedure is performed. At this time, if the data necessary for the application procedure is insufficient, or if each individual application server indicates that data is insufficient, the individual application AP access module 325 instructs the client to input the missing data, Thus, the input data is transmitted to the individual application server 104 (x).
[0127]
The individual application server 104 (m) executes the application work based on a request from the individual application AP access module 325 of the agent service server (ASS) 102.
When the work is completed, the individual application server 104 (m) notifies the individual application AP access module 325 of the fact and a certificate thereof via the PKI (public key) access management module 326 (steps S314 and S315). . These notification data are transmitted from the individual application AP access module 325 to the application workflow management module 327 to perform workflow management.
[0128]
The application workflow management module 327 notifies the client 101 (x) of the business end at the individual application server 104 (m) by E-mail or the like by the business end notification from the individual application server 104 (m) (step S316). , S317).
As a result, the client 101 (x) can recognize which job has been completed.
In steps S316 and S317, when the next job can be executed without notifying the client, it is not necessary to perform the notification at the end of each job. Further, the progress status may be shown to the user in response to a request from the client.
[0129]
As described above, in the present embodiment, the configuration is such that the user can select the workflow of the administrative procedure from the past model candidates and the design support of the workflow is performed. Therefore, the user desires in advance. The flow of administrative procedures can be easily grasped, and desired administrative procedures can be easily performed. Therefore, the labor and time of administrative procedures can be saved significantly compared to the conventional case.
In addition to the selection from the past model candidates, a newly registered business flow or a modified business flow may be shown as candidates and may be selected by the user. Further, by using data on the frequency of use of each business flow, a business flow with a high usage frequency, the latest business flow, etc. may be preferentially shown as candidates.
[0130]
In addition, for the business that can be executed online, each agent is requested via the network 107 and the execution state of the business is managed (monitored), so that administrative procedures are executed efficiently and accurately. It is possible to keep track of the current execution status.
[0131]
(Second Embodiment)
In the first embodiment, when a business flow is formally registered based on a request from a user and an administrative procedure is executed according to the business flow, the agent service server (ASS) 102 is configured to execute each of the business flows. However, in this embodiment, the operation of the system 100 at this time (“Yes” is determined by the determination in step S257 shown in FIG. 2). The operation when proceeding to (3) is made more specific.
In the following description, the target business flow is the business flow 208a shown in FIG.
[0132]
For example, as shown in FIG. 22, first, when an execution instruction is given by the client 101 (x) 102 (step S501), the agent service server (ASS) 102 receives the client 101 (x) as described above. The determined business flow 208a is formally registered, and the business to be executed first is recognized in the business flow 208a.
In this case, since the business is offline “preparation for preparation”, the agent service server (ASS) 102 performs “establishment preparation” (business No. 1) to the client 101 (x). An instruction is given (step S502). For example, the agent service server (ASS) 102 requests the client 101 (x) to request “establishment preparation” (business No. 1) to the AB consulting 106 (offline, telephone, etc.) offline. Present by screen marking or e-mail.
[0133]
In accordance with an instruction from the agent service server (ASS) 102, the client 101 (x) requests the “establishment preparation” (operation No. 1) operation from the AB consulting company 106 by face-to-face or telephone (step S503). ).
When the client 101 (x) receives the notification of the end of the business from the AB consulting 106, the client 101 (x) notifies the agent service server (ASS) 102 to that effect (step S504). At this time, if the information obtained by the end of the work is necessary for the next work, the agent service server (ASS) including the information is included in accordance with an instruction from the agent service server (ASS) 102. 102 is notified.
[0134]
The agent service server (ASS) manages the completion of the “establishment preparation” (operation No. 1) operation as progress information based on the operation end notification from the client 101 (x).
[0135]
Next, the agent service server (ASS) 102 recognizes a business to be executed next to the business of “preparation for establishment” (business No. 1) in the business flow 208a.
Here, since the business is “similar trade name check” (business No. 2) that can be executed online, the agent service server (ASS) 102 can execute the business to be performed next online. It is shown to the client 101 (x) by screen display, e-mail, etc. that “similar trade name check” (business No. 2) (step S505).
At this time, if all the data necessary for the application is not available, a message to that effect is displayed on the screen of the client 101 (x) and the user is requested to input the necessary data.
[0136]
Upon receiving the notification from the agent service server (ASS) 102, the client 101 (x) requests the agent service server (ASS) 102 to execute the “similar trade name check” (task No. 2) task. (Step S506).
[0137]
The agent service server (ASS) 102 is directed to a specific purpose individual application server (SPS) (in this case, the individual application server 104 (1)) that manages the business of “similar trade name check” (business No. 2). , A request for a “similar trade name check” operation is requested, and necessary data is transmitted (step S507).
[0138]
As a result, the individual application server 104 (1) executes the “similar trade name check” operation, and when the operation is completed, notifies the agent service server (ASS) 102 of the completion (step S508).
[0139]
The agent service server (ASS) manages, as progress information, the completion of the “similar trade name check” (operation No. 2) operation based on the operation end notification from the individual application server 104 (1).
Further, the agent service server (ASS) notifies the client 101 (x) that the work of “similar trade name check” (work No. 2) has been completed.
[0140]
As described above, the administrative procedure in the business flow determined by the client 101 (x) is executed in a situation where both offline and online are mixed.
[0141]
Here, a certain work in the work flow 208a, for example, work No. 2-No. 4 can be executed online, the agent service server (ASS) automatically assigns the service number. 2-No. You may make it progress each work of 4.
[0142]
In this case, for example, work No. When the individual application server that manages the work 2 is requested and the end of the work is notified, the work to be executed next (the work of work No. 3) is automatically selected. Request to the application server. When the end of the business is notified, the business to be executed next (business of business No. 4) is automatically requested in the same manner to the individual application server that manages the business.
At this time, each time an end notification is sent from each individual application server, the fact is notified to the client 101 (x) by a screen label or an e-mail.
[0143]
As described above, if an operation that can be executed online is configured to be automatically executed by the agent service server (ASS) 102, administrative procedures can be performed more efficiently.
[0144]
  An object of the present invention is to supply a recording medium storing software program codes for realizing the functions of the host and terminal according to the first and second embodiments described above to the system or apparatus. Needless to say, this can also be achieved by the computer (or CPU or MPU) of the apparatus reading and executing the program code stored in the recording medium. In this case, the program code itself read from the recording medium realizes the functions of the above embodiments, and the recording medium storing the program code constitutes the present invention. As a recording medium for supplying the program code, a ROM, a floppy disk, a hard disk, an optical disk, a magneto-optical disk, a CD-ROM, a CD-R, a magnetic tape, a nonvolatile memory card, or the like can be used. Further, by executing the program code read by the computer, not only the functions of the above-described embodiments are realized, but the OS or the like running on the computer based on the instruction of the program code is actually used. Needless to say, some or all of the processing is performed, and the functions of the above-described embodiments are realized by the processing. Further, after the program code read from the recording medium is written to the memory provided in the extension function board inserted in the computer or the function extension unit connected to the computer, the function extension is performed based on the instruction of the program code. It goes without saying that the case where the CPU or the like provided in the board or the function expansion unit performs part or all of the actual processing and the functions of the above-described embodiments are realized by the processing.
  As described above, in the present embodiment, information on administrative procedures corresponding to the purpose (company establishment, etc.) designated by the client (user) (information on a series of business operations to be performed by the client for company establishment, etc.) ) Is presented to the client, the client can easily grasp the flow of the desired administrative procedure in advance and can easily perform the desired administrative procedure. Therefore, the labor and time of administrative procedures can be saved significantly compared to the conventional case. In addition, information related to administrative procedures determined by the client in response to a request from the client (such as the flow of work selected from multiple patterns of work flow, or the flow of the work after being modified as necessary) If it is configured to execute an administrative procedure based on (information), the labor and time of the administrative procedure can be further greatly saved. At this time, if it is configured to monitor the execution status of the administrative procedure, the execution status can be presented to the client, and the client can also grasp the current execution status of the administrative procedure.
[0145]
【The invention's effect】
  As described above, in the present invention, the terminal device can easily grasp the flow of the desired administrative procedure in advance and can easily perform the desired administrative procedure.
[Brief description of the drawings]
FIG. 1 is a block diagram showing a configuration of an administrative procedure support system to which the present invention is applied in a first embodiment.
FIG. 2 is a flowchart for explaining the flow of operations on the client side in the administrative procedure support system.
FIG. 3 is a diagram for explaining a top screen displayed on the client side in the administrative procedure support system.
FIG. 4 is a diagram for explaining a company-related screen displayed when “company-related” is selected from the top screen.
FIG. 5 is a diagram for explaining a company establishment screen displayed when “establish company” is selected from the company-related screen.
FIG. 6 is a diagram for explaining a case screen displayed when a “primary case” button on the company establishment screen is pressed.
FIG. 7 is a diagram for explaining a processing summary screen displayed when the “schematic confirmation” button on the case screen is pressed.
FIG. 8 is a diagram for explaining a state of the process overview screen when a “modify” button on the process overview screen is pressed.
FIG. 9 is a diagram for explaining a modification of a business flow on the process overview screen.
FIG. 10 is a diagram for explaining a business that cannot be deleted in the modification of the business flow.
FIG. 11 is a diagram for explaining a state after the business flow is corrected on the processing overview screen.
FIG. 12 is a diagram for explaining a scheduling screen displayed when a “decision” button on the process overview screen is pressed.
FIG. 13 is a diagram for explaining a state of the scheduling screen when a “decision” button on the scheduling screen is pressed.
FIG. 14 is a diagram for explaining an execution screen displayed when a scheduling candidate is determined on the scheduling screen.
FIG. 15 is a block diagram showing an internal configuration of an agent service server of the administrative procedure support system.
FIG. 16 is a diagram for explaining a business flow list stored in the database of the administrative procedure support system.
FIG. 17 is a diagram for explaining individual job information stored in the database.
FIG. 18 is a diagram for explaining an agent information list (1) stored in the database.
FIG. 19 is a diagram for explaining another configuration example of the agent information list (1).
FIG. 20 is a diagram for explaining an agent information list (2) stored in the database.
FIG. 21 is a diagram for explaining information officially registered in the administrative procedure support system.
FIG. 22 is a diagram for explaining the operation of the administrative procedure support system according to the second embodiment.
[Explanation of symbols]
100 Administrative procedure support system
101 (1),..., 101 (n) client
102 Agent service server
103 Database
104 (1), ..., 104 (m) Individual application server
107 network
320 Access management module
321 Application information input acceptance module
322 Application path candidate presentation module
323 Application path learning module
324 Application List Management Module
325 Individual application AP access module
326 PKI (Public Key) Access Management Module
327 Application workflow management module
328 Application in-process file management module
329 Application Progress Management Module
330 End notification module

Claims (14)

An administrative procedure support device that communicates via a network with a terminal device that requests a administrative procedure corresponding to a purpose of use selectable by a user,
Identified by a business flow ID that identifies a business flow that represents a series of business flows in each of a plurality of administrative procedures, an individual business number that identifies each business that constitutes the business flow, and the business flow ID Storage means for associating and storing in the storage device a work order in which individual work is performed;
Based on the request from the terminal device, the individual work number and the work order associated with the work flow ID corresponding to the administrative procedure corresponding to the purpose of use selected by the user are read from the storage device and read out. An administrative procedure support apparatus comprising: provision means for providing the terminal device with business flow information to be displayed on the screen of the terminal device in accordance with the business order in which the business identified by the number is read . Based on an instruction from the terminal device, further comprising a correcting means for correcting the individual business number and the business order related to the business flow information provided to the terminal device by the providing means,
Said storage means, administrative claim 1, wherein that you stores the individual business number and business order in which they are fixed in the correcting means, in the storage device as a separate business number and business ordering of new business flow Procedure support device. In the storage device, information on the propriety of the correction that has been defined in advance corresponding to each work in the administrative procedure is stored,
The correction means reads out information on the appropriateness of the correction corresponding to the individual work constituting the business flow targeted for correction based on an instruction from the terminal device from the storage device to determine the appropriateness of the correction, 3. The administrative procedure support apparatus according to claim 2, wherein the individual work number and the work order related to the work flow information provided to the terminal device by the providing means are corrected. The information about the propriety of the correction which is stored in the upper Symbol storage device, for each individual separate business number, input or precondition assumptions when performing individual operations represented by the individual business number, and, the individual Post-conditions when executing the business of are defined,
Said correcting means, based on the individual business number to identify the individual operations constituting an operation flow which is instructed to be corrected from the terminal device, the upper Symbol assumptions from the information on propriety fixes that are stored in the storage device input or the precondition, and obtains the post-conditions for the individual operations to determine whether to satisfy the input or the precondition of the premise, and the post-conditions, the terminal by the providing means The administrative procedure support apparatus according to claim 3, wherein the individual work number and the work order related to the work flow information provided to the apparatus are corrected. In the storage device, for each agent ID for identifying an agent capable of executing an individual job in an administrative procedure, an individual job number representing a job that can be executed by the agent, or the individual job number for each individual job number. The agent ID representing an agent capable of executing the corresponding task is stored, and in addition, for each individual task number and the agent ID, the cost, the number of days, and the current situation required for each task are stored.
The providing means is an agent capable of executing each work of the administrative procedure based on an individual work number associated with a business flow ID corresponding to the administrative procedure corresponding to the purpose of use based on a request from the terminal device. The ID is specified, the cost, the number of days, and the current status corresponding to the individual business number and the agent ID are acquired from the storage device , and the acquired cost, the number of days, and the current status are displayed on the screen of the terminal device. 5. The administrative procedure support apparatus according to claim 4, wherein information to be displayed is provided to the terminal apparatus. A network system comprising: a terminal device that makes a request regarding an administrative procedure corresponding to a purpose of use selectable by a user; and an administrative procedure support device that communicates with the terminal device via a network,
The administrative procedure support device is
Identified by a business flow ID that identifies a business flow that represents a series of business flows in each of a plurality of administrative procedures, an individual business number that identifies each business that constitutes the business flow, and the business flow ID Storage means for associating and storing in the storage device a work order in which individual work is performed;
Based on the request from the terminal device, the individual work number and the work order associated with the work flow ID corresponding to the administrative procedure corresponding to the purpose of use selected by the user are read from the storage device and read out. A network system comprising: provision means for providing the terminal device with business flow information to be displayed on the screen of the terminal device in accordance with a business order in which the business identified by the number is read . An administrative procedure support method executed by an administrative procedure support device that communicates via a network with a terminal device that makes a request regarding an administrative procedure corresponding to a purpose of use selectable by a user,
Identified by a business flow ID that identifies a business flow that represents a series of business flows in each of a plurality of administrative procedures, an individual business number that identifies each business that constitutes the business flow, and the business flow ID A storage step of associating and storing in the storage device a work order in which individual work is performed;
Based on the request from the terminal device, the individual work number and the work order associated with the work flow ID corresponding to the administrative procedure corresponding to the purpose of use selected by the user are read from the storage device and read out. An administrative procedure support method comprising: providing to the terminal device business flow information to be displayed on the screen of the terminal device in accordance with a business order in which the business identified by the number is read out . Based on an instruction from the terminal device, further comprising a correction step of correcting the individual business number and the business order related to the business flow information provided to the terminal device by the providing step,
In the storage step, Government of claim 7, wherein that you stores the individual business number and business order in which they are fixed in the correction step, to the storage device as a separate business number and business ordering of new business flow Procedure support method. In the storage device, information on the propriety of the correction that has been defined in advance corresponding to each work in the administrative procedure is stored,
In the above modification step, the information about the adequacy of the modification corresponding to individual operations constituting an operation flow which is instructed to be corrected from the terminal apparatus determines the propriety of reading and modified from the storage unit, the by the providing step The administrative procedure support method according to claim 8, wherein the individual work number and the work order related to the work flow information provided to the terminal device are corrected. The information about the propriety of the correction which is stored in the upper Symbol storage device, for each individual separate business number, input or precondition assumptions when performing individual operations represented by the individual business number, and, the individual Post-conditions when executing the business of are defined,
In the above modification step, based on the individual business number to identify the individual operations constituting an operation flow which is instructed to be corrected from the terminal device, the upper Symbol assumptions from the information on propriety fixes that are stored in the storage device input or the precondition, and obtains the post-conditions for the individual operations to determine whether to satisfy the input or the precondition of the premise, and the post-conditions, the terminal by the providing step The administrative procedure support method according to claim 9, wherein the individual business number and the business order related to the business flow information provided to the apparatus are corrected. In the storage device, for each agent ID for identifying an agent capable of executing an individual job in an administrative procedure, an individual job number representing a job that can be executed by the agent, or the individual job number for each individual job number. The agent ID representing an agent capable of executing the corresponding task is stored, and in addition, for each individual task number and the agent ID, the cost, the number of days, and the current situation required for each task are stored.
In the providing step, an agent capable of executing each task of the administrative procedure based on the individual task number associated with the business flow ID corresponding to the administrative procedure corresponding to the purpose of use based on the request from the terminal device The ID is specified, the cost, the number of days, and the current status corresponding to the individual business number and the agent ID are acquired from the storage device , and the acquired cost, the number of days, and the current status are displayed on the screen of the terminal device. The administrative procedure support method according to claim 10, wherein information to be displayed is provided to the terminal device. 8. The administrative procedure support method according to claim 7, wherein the providing step includes a step of outputting the business flow information so that it can be referred to by browser software in the terminal device. A recording medium storing a computer-readable program for causing a computer to function as the network system according to claim 6 . Recording medium, characterized in that the process steps of the administrative procedure supporting method according to any one of claims 7 to 12, a program executed by a computer is stored to be read.

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