JP4460620B2 - Information service providing method and server - Google Patents

Description

  TECHNICAL FIELD The present invention relates to an information service providing method and server, and more particularly, to input information when a client terminal displays an input form on an information providing server in order to input client information. About.

  2. Description of the Related Art Conventionally, systems that receive various information from an information providing server or the like via a network such as the Internet have been developed. In general, when such information provision is provided from a server via a network in a language such as HTML, the information is interpreted or translated by a program such as a browser at a client terminal, and is output by being displayed on a screen, for example. In particular, in the case of providing information by displaying it on a screen, various technologies have been developed in recent years, and not only simply displaying characters and figures, but also, for example, color coding for each display area or decoration. For example, various display attributes are designated and a screen configuration with changes is performed.

  For example, in order to make it easier to see tabular information displayed on a Web browser, (1) the number of mouse clicks is counted and accumulated for each cell constituting the table, and characters stored in advance according to the number of clicks A character color stage change processing unit 104 that displays characters in the cell by color is provided, and each time the cell is clicked, the importance rank of the data is sequentially increased, and the data in any cell is more important A technique for easily recognizing the above has been proposed (for example, see Patent Document 1).

  On the other hand, when providing various information on a website, in general, an information input form is displayed and necessary information such as personal information of the client is input, and such an input form is usually input with an item name. One or more pairs of fields are included, and the client inputs data while confirming item names in order or randomly.

JP 2006-317995 A

  However, the display attributes can be fixedly set when creating the home page or can be dynamically specified by Java (registered trademark), but in any case, the display attributes are incorporated in advance when creating the home page. It is necessary to modify the homepage itself when modifying or adding display attributes.

  Also, when displaying an input form on the client terminal and making the client input on the website, the required items are not entered or the data to be entered is not entered. For example, the name of the Chinese character should be entered incorrectly. Even if numbers and alphabets with different input attributes are input, there is a problem that incorrect information is input without being checked. In general, for example, as shown in FIG. 6, in the homepage for application to a certain meeting, it is important how to guide the client until registration, but if the client leaves at the time of input to the last input form, a great opportunity loss And appear. In order to deal with this, the check function has been incorporated into the data itself that displays the input form, and guidance that supports the input has been created separately, but such incorporation and creation are cumbersome work. There is a problem that the homepage itself must be corrected when such guidance is corrected as described above.

  The present invention has been made in view of such problems. By controlling the display attribute from a server different from the information providing server, the display attribute can be changed independently of the production of the home page itself, It is an object of the present invention to provide an information service providing method and server capable of displaying auxiliary information related to a homepage. It is another object of the present invention to provide an information service providing method and server capable of checking data input and transmitted from an input form and prompting a client to input again in real time.

  In order to achieve such an object, the invention described in claim 1 is a server system that provides various services via a network, and is an input form for transmitting client information, and includes a client An information providing server that transmits display data of an input form that incorporates server specifying information for specifying a destination server that transmits related information, and receives client information input corresponding to the input form, and an information providing server When the sent input form is displayed by the browser and client information is entered in the displayed input form field, the client information entered is sent to the destination specified by the server identification information embedded in the input form. Identify items related to the input form, including client-related information including input attributes Input corresponding to each input item of the input form and the input condition of the client terminal to be transmitted together with the item identification information to be satisfied, the input attribute of the input client information, which is determined in advance for each input item of the input form. Judgment corresponding to each input item indicating the change contents for changing the display of the corresponding input item of the input form displayed on the client terminal depending on whether or not the input attribute of the received client information satisfies a predetermined condition A control server including a determination information group storage unit that stores an information group in advance, and a client-related information reception unit that receives client-related information transmitted from the client terminal, and the control server receives the determination information group and the received information The client information input based on the input attributes included in the client-related information is a predetermined condition It is determined whether or not it is satisfied, and the display of the item of the input form specified by the item identification information of the input form transmitted by the information providing server is changed by the client terminal according to the determination result .

  According to a second aspect of the present invention, in the server system according to the first aspect, the control server includes the client-related information received by the client-related information receiving unit and the determination information group stored in the determination information storage unit. Based on this, the display change information for changing the display of the input item of the input form is transmitted to the client terminal, thereby changing the display of the input item of the input form.

  According to a third aspect of the present invention, in the server system according to the first aspect, when the control server is downloaded to the client terminal, the client is based on the client related information of the input client information and the judgment information group. The terminal transmits a display attribute change code for executing processing for changing the display of input items of the input form to the terminal, and the client terminal receives the display attribute change code transmitted from the control server, and displays the display attribute change code. By executing, the display of the input item of the input form is changed.

According to a fourth aspect of the present invention, in the server system according to the first aspect, the determination information group includes an input attribute predetermined for each input item as client information to be input to the input form, and the input client information. Is information including the change contents of the display of the corresponding item when it is determined that it does not match a predetermined input attribute.

  The invention according to claim 5 is the server system according to claim 1 or 4, further comprising log information collecting means for collecting log information for each input item.

  According to a sixth aspect of the present invention, in the server system according to any one of the first to fifth aspects, the control server is connected to the client terminal based on the client related information and the determination information group, and the input form is transmitted to the client terminal. The display is changed by displaying the auxiliary information superimposed on the image of the input item.

  According to a seventh aspect of the present invention, in the server system according to the sixth aspect, the control server includes the client-related information received by the client-related information receiving means, the judgment information group stored in the judgment information group storage means, By transmitting auxiliary information to be displayed on the client terminal so as to be superimposed on the input item image on the client terminal, the display is changed by displaying the auxiliary information superimposed on the input item image on the input form. It is characterized by that.

  According to an eighth aspect of the present invention, in the server system according to the seventh aspect, when the control server is downloaded to the client terminal, the client related information received by the client related information receiving means and the judgment information group storage means The client terminal transmits an auxiliary information display code for executing processing for displaying the auxiliary information on the image of the input item of the input form on the client terminal based on the determination information group stored in the client terminal. By receiving the auxiliary information display code transmitted from and executing the auxiliary information display code, the display is changed by displaying the auxiliary information superimposed on the image of the input item of the input form.

  The invention according to claim 9 is a method for providing various services to a client terminal via a network by a server system including an information providing server and a control server, and causing the client terminal to transmit client information. Information that is input in response to the input form, and that is input form display data that includes the server identification information that identifies the destination server that transmits the client-related information from the client terminal. The information providing step for receiving the information and the input form transmitted from the information providing server are displayed by the browser. When the client information is input to the displayed input form item, the server specifying information incorporated in the input form is used. The client information entered is sent to the specified destination. A client transmission step for transmitting client-related information including a force attribute together with item identification information for specifying an item of the input form, and a client-related information receiving step for receiving the client-related information transmitted from a client terminal; Predetermined conditions that should be satisfied by the input attribute of the client information to be input, which are predetermined for each input item of the input form, and the input attribute of the client information input corresponding to each input item of the input form are predetermined Judgment information group storage means for preliminarily storing a judgment information group corresponding to each input item indicating a change content for changing the display of the corresponding input item of the input form displayed on the client terminal according to whether or not the condition is satisfied The judgment information group is read out from the control server and the judgment information group Based on the input attribute included in the received client-related information, it is determined whether the input client information satisfies a predetermined condition, and the information is transmitted to the client terminal by the information providing server according to the determination result. And a control step for changing the display of the item of the input form specified by the item identification information of the input form.

  As described above, according to the present invention, desired information and judgment information storage means for preliminarily storing judgment information related to the desired information, and the desired information in response to provision of the desired information at the client terminal. Client-related information receiving means for receiving client-related information transmitted from the client terminal by the incorporated correspondence information, and the client terminal displays the desired information displayed on the client terminal based on the client-related information and the determination information Since it has a control server that changes the display attributes of information, by controlling the display attributes from a server different from the information providing server, the display attributes can be changed independently of the creation of the homepage itself, or the displayed homepage Related auxiliary information can be displayed. Further, it is possible to check the data input and transmitted from the input form and prompt the client to input again in real time.

It is a block diagram which shows the structure of the information provision system of one Embodiment concerning this invention. It is a figure which shows the functional block of the form assist server of this embodiment. It is a figure which shows the functional block of the company server of this embodiment. It is a flowchart which shows the flow of the process of one Embodiment of this invention. It is a figure for demonstrating incorporation of the tag of this embodiment. It is a figure explaining leaving at the time of visit of a homepage by a client. It is a figure which shows the example of the screen which displays an input form on the client terminal of this embodiment, and supports a client by this system. It is a figure which shows the example of the screen which displays an input form on the client terminal of this embodiment, and supports a client by this system. It is a figure which shows the example of the screen which displays an input form on the client terminal of this embodiment, and supports a client by this system. It is a figure which shows the example of a display of the result of having analyzed by the example of the error log analysis of this embodiment. It is a figure for demonstrating the effectiveness of the error log analysis of this embodiment. It is a figure which shows the functional block of the client terminal of this embodiment. It is a figure which shows the example of the screen which displays an input form on the portable terminal of this embodiment, and supports a client by this system. It is a figure which shows the example of the screen which displays an input form on the portable terminal of this embodiment, and supports a client by this system. It is a block diagram which shows the structure of the information provision system of one Embodiment concerning this invention.

(Description of Embodiment)
(First embodiment)
Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. FIG. 1 is a block diagram showing a configuration of a server system according to an embodiment of the present invention. In the present embodiment, each of the client terminals 101 is connected to the Internet 104, accesses the form assist server 102, which is the same control server, and the company server 103, which is an information providing server, to obtain various information and information. Receive auxiliary information such as associated guidance.

  Here, the guidance is displayed on the browser in order to support the input operation of the client who is the input person when performing input using the input form provided from the company server 103. For example, the guidance is superimposed on the input form. It is possible to use banner data that is displayed in this manner, or information that supports viewing of the basic homepage, but is not limited thereto. The guidance is not limited to character data and image data, but can include link information of other websites. In this embodiment, guidance information can be provided in a timely manner by incorporating tag information for the form assist server 102 into homepage information provided from the company server 103 as described later.

  The overall configuration of this system is as described above, but the terminals and servers that constitute the individual systems of this embodiment must have at least the functions of a normal computer that can be connected to a network. Under such hardware conditions, the processing of the individual system of the present embodiment is executed by installing a software program on such hardware. Each software can be shown in a module configuration as shown in FIG. 2, for example, but this is merely an example, and the functions of each module are further divided into several modules or the functions of several modules are integrated. It goes without saying that modules can be envisaged. The module configuration of each individual system will be described below, but these modules are executed in cooperation with each other, and the processing of this embodiment described later is achieved.

  FIG. 2 is a diagram showing a functional module configuration of the form assist server 102. As can be understood with reference to FIG. 1, the form assist server 102 is connected to the network 104, and the transmission / reception unit 201 manages transmission / reception of data with the client terminal via such a network. In addition, when a request for providing information is made from the client terminal 101 to the company server 103 from the client terminal 101, the auxiliary information transmission unit 202 is configured based on a preset condition in the form assist database 204 based on a banner ( Guidance) Data is extracted and transmitted to the client terminal 101 together with designation of a display position on a browser set in advance. Here, as the guidance, for example, as a banner 801 shown in FIG. 8, provision of various information that supports user input, links to other home pages, predetermined programs such as simple games, and the like are assumed. Can, but is not limited to this.

  In addition, as a condition preset in the form assist database 204, guidance is displayed in accordance with the field where the cursor is currently placed, or the input data is checked to set a preset input attribute such as full-width katakana. Various settings can be made, such as determining whether or not they match, and displaying a message prompting the user to re-input if they do not match. Such a guidance function can be realized by using a technique such as banner display proposed in this technical field. However, in the present invention, the input form, which is the original homepage, is not modified significantly, It is characterized in that it is achieved by setting the server, and the applied technology itself is not limited to any one.

  Similarly, the attribute change processing unit 203 changes the display attribute of the input form according to the input status from the client terminal 101, for example, the fill color as in the field 802 shown in FIG. Have focus. As for the change of the display attribute, various information can be set in advance as in the above-described guidance, and the display attribute can be changed from the form assist server 102 according to the input situation. Any method known in this technical field can be used as a method for changing the display attribute from a server different from the server that originally provides information.

  The related information processing unit 205 compares the client-related information transmitted from the client terminal 101 such as the attribute of the actually input data with the condition of the judgment information stored in the form assist database 204 in advance. It is determined what guidance should be displayed and what display attributes should be applied. For this purpose, the form assist database 204 determines the input attribute of the client information input to the input form, and displays the determined input attribute and the change contents of the display attribute of the item corresponding to the input client information. The data of the original input form is also stored together with the judgment information which is information to be associated. In the present embodiment, the determination information includes various conditions such as “when the input is an input attribute error, display a guidance indicating the point, and change the display attribute of the corresponding input field to red”. Yes.

  FIG. 3 is a diagram illustrating a functional module configuration of the company server 103. As can be understood with reference to FIG. 1, the enterprise server 102 is connected to the network 104, and the transmission / reception unit 301 manages transmission / reception of data to / from the client terminal 101 via such a network. Further, when a request for information provision is made from the client terminal 101 to the enterprise server 103, the information transmission unit 302 reads the corresponding information from the provision information database 304 and transmits it to the client terminal 101. The transmitted information is interpreted by the browser of the client terminal 101 and output in the form of display or the like. Here, the provided information is basically the same as that provided by the conventional providing server, but a slight modification for implementing the present invention is made. That is, as will be described later, a tag for calling the form assist server 102, which is correspondence information, is incorporated by a method known in this technical field. The correspondence information incorporating unit 303 incorporates a tag into the data of the home page, but the present invention is not limited to this, and the tag can be incorporated by modifying at the time of creating or after the home page.

  The home page data in which the tag is incorporated is stored in advance in the company database 304 and is downloaded in response to a request from the client terminal 101 via the network 104. When the homepage with the tag embedded in this way is read into the browser by the client terminal, for example, the input position and the input attribute are transmitted to the form assist server 102 each time data is input to the input form. Communication with the form assist server 102 is performed as appropriate.

  Next, the process of this embodiment is demonstrated using the flowchart shown in FIG. When the client server 101 accesses the provided home page from the client server 101, the company server 103 according to the present embodiment transmits data for generating a home page input form as provided information (S401). As shown in FIG. 5, a tag 502 including information of the form assist server 102 is embedded. When the browser of the client terminal 101 reads this tag 502, the browser connects to the form assist server 102 and transmits information related to the client terminal 101 and the user's operation contents as client related information (S402). When a link is established with the form assist server 102 as described above, information related to information input to the client terminal is basically transmitted to the form assist server 102. Here, generally, if a predetermined setting is made, for example, the data input by the client can be received as it is. However, in this embodiment, whether the input data is a kanji or an alphabet instead of the data as it is. Receive only input attributes. As a result, only information necessary for the check is obtained, and sensitive information such as personal information is not handled from the beginning.

  Upon receiving such various information, the related information processing unit 205 determines which preset conditions of the form assist server 102 are satisfied, and the display attribute change processing unit 203 or the auxiliary information transmission unit 202. Reads out the guidance data corresponding to the satisfied condition from the form assist database 204 and sends it to the client terminal 101, or focuses the input field by changing the color of the corresponding input field (S403). Here, specifically, the preset condition can be, for example, “if the input item is just started, change the display attribute of only essential items and paint in red”.

  In step S405, it is determined whether the input information transmitted from the client terminal 101 matches the input attribute set in the field. If it is determined that they do not match, guidance data for displaying guidance prompting re-input is transmitted (S406).

  Here, the guidance data includes the display contents and attributes of the guidance, as well as data such as the display position on the browser and the dimensions of the guidance window. In the client terminal 101 that has received such guidance data, the input form displayed on the screen (originally downloaded from the company server 103 and home page in which the tag to the form assist server 102 is incorporated) is superimposed on, for example, FIG. A guidance 801 is displayed as shown in FIG.

  Next, with reference to FIGS. 7 to 9, a condition of input information from the client terminal, which is determination information stored in the form assist server 204, and a specific example of processing corresponding to the condition will be described.

  FIG. 7 is a diagram showing an input form in which the processing of this embodiment is executed. The input form 701 is filled with the color to be focused, and the number of items that have not been input is displayed on the guidance 702, and the required items are not input Is to avoid. In the state shown in FIG. 7, the items “name” and “telephone number (home)” have been input, but the other item (not shown) “address” has not been input. In such a state (after receiving client-related information for any one of the three items), the related information processing unit 205 of the form assist server 102 sets the condition of the stored determination information. Therefore, data is read from the form assist database 204, and what is already input, what are the required input items, etc. are extracted, the unfilled required items are counted, and the stored input form Get the position of the required items that are not entered from the information.

  The judgment information stored in advance in this example is, for example, “If there is an uninput required item, the corresponding required item field is painted in red, and the number of uninput required items is displayed at a predetermined position. Is displayed. "

  When the processing information is determined by the related information processing unit 205, the auxiliary information transmitting unit 202 transmits the auxiliary information to the client terminal 101 so as to display the determined guidance at the determined position. Similarly, the attribute change processing unit 203 transmits a message for changing the display attribute of the input field to the client terminal 101 by designating the position of the uninput mandatory item.

  FIG. 8 is a diagram showing an input form in which the processing of the present embodiment is executed. When various errors occur in the input data, guidance or filling is performed in real time to alert the input error. In addition, an example of the present invention that guides the client so that it can be easily corrected is shown.

  Referring to (a) of FIG. 8, “name (kana)” is entered, but the input attribute of “Mei” is a half-width katakana unlike the full-width katakana, and in this case ( After receiving client-related information indicating that a half-width katakana has been entered in the item “name” of “name (kana)”, the related information processing unit 205 of the form assist server 102 may cause such an error. The auxiliary information transmitting unit 202 transmits guidance display data to the client terminal 101 so that the determined guidance 801 is displayed at the determined position. Similarly, the attribute change processing unit 203 transmits a message for changing the display attribute of the input field 802 to the client terminal 101 by designating the position of an indispensable input item.

  The judgment information stored in advance in this example is, for example, “When an input attribute different from a predetermined input attribute is input, the field of the corresponding essential item is painted in yellow and the correct input is made at a predetermined position. Display guidance prompting input by attribute ".

  Similarly, referring to (b) of FIG. 8, if an attempt is made to input the next item without inputting the “birth date” of the required input item (before the “birth date” input is received, When the client-related information indicating that the cursor has moved to the item is received), the related information processing unit 205 of the form assist server 102 determines that such non-input has been made, and the auxiliary information transmitting unit 202 is determined. Guidance display data is transmitted to the client terminal 101 so that the guidance 803 is displayed at a predetermined position. Similarly, the attribute change processing unit 203 transmits a message for changing the display attribute of the input field 804 to the client terminal 101 by designating the position of the uninput mandatory item.

  The judgment information stored in advance in this example is, for example, “If the required item is not entered in the order of the predetermined input form and the cursor moves to the next item, the field of the corresponding mandatory item is set to orange. And a guidance prompting the user to input the required items first is displayed at a predetermined position.

  Referring to (c) of FIG. 8, when “PC mail address”, which is an essential input item, is input and “PC mail address (confirmation)” is further input, a different address is input (“PC When the input of “e-mail address” is received twice, the value is different between the first time and the second time), the related information processing unit 205 of the form assist server 102 determines that such an erroneous input has occurred, and assists. The information transmitting unit 202 transmits guidance display data to the client terminal 101 so as to display the determined guidance 805 at the determined position. Similarly, the attribute change processing unit 203 transmits a message for changing the display attribute of the input field 806 to the client terminal 101 by designating the position of the uninput mandatory item.

  The judgment information stored in advance in this example is, for example, “When two data entered in a mandatory item that needs to be entered twice for confirmation are different, the field of the relevant mandatory item is painted in green, “Guidance prompting to confirm correct input data is displayed at a predetermined position”.

  FIG. 9 is a diagram showing an input form in which the processing of the present embodiment is executed, and the original input form is designed to advance to the next page (screen) even if an essential input item is not input. In this case, an example is shown in which control from the form assist server 102 does not proceed to the next page until an essential item is input. The state shown in FIG. 7 is the screen of the input form in which the state shown in (a) is a state in which the required items have not been entered. "Is overwritten to prevent advancement to the next screen. In accordance with this, the guidance as described above is displayed or the color is changed to prompt the input of the unfilled essential items, and when all the mandatory items are entered, as shown in FIG. In this way, the guidance 902 “go to the next screen” is displayed, and when this guidance is clicked, the screen advances to the next screen. In this case, if the guidance 902 is embedded in the original input form in advance, the same effect can be obtained simply by deleting the guidance 901 overwritten in (a).

  Determination information, condition contents, guidance, and the like of this embodiment are managed by a table (not shown). This table is basically linked to the form assist database 204 of the form assist server 102 in the configuration known in the technical field, for example, a setting table for defining display conditions, display positions, and the like, and each item in these setting tables. And displayed guidance image data. The user can view, set, and modify the table from the client terminal 101 via a program (not shown), but is not limited to this, and manages the table by a method known in this technical field. Can do.

  As described above, in the present embodiment, various conditions and conditions are satisfied in advance in the determination information stored in the form assist database 204 of the form assist server 102 without greatly modifying the original input form. If the processing is defined, it is possible to perform extremely effective guidance at the time of client input, and as a result, the departure from the homepage can be reduced.

(Second Embodiment)
In this embodiment, it is possible to obtain a log collection and analysis system for determining how much effect is provided by the input form supported in the first embodiment and what points need to be improved. . Therefore, in the present embodiment, on the premise of the form assist server of the first embodiment, information is collected when input is supported, and the collected information is utilized.

  As described above, the form assist server 102 appropriately receives information related to information input to the client terminal 101, and the form assist database 204 stores input farm data in advance. It is possible to recognize whether or not the input has been completed and the input has been completed. That is, for example, it can be recognized that the homepage displaying the input form during the input is switched to another homepage, that is, the user has left. In particular, as described with reference to FIG. 6, the opportunity loss when the user leaves the input form and then leaves is very large, and reducing the departure rate as much as possible not only reduces the input form but also the overall system design. It is a matter that affects. Therefore, in this embodiment, as shown in FIG. 11, an input error is checked while providing input support, and when an error occurs, an error log is taken and used to further improve the input form.

  In this embodiment, there is a request for other homepage data while the input is incomplete, that is, at the stage of withdrawal, how far the entry has been completed, the last item entered or the last mistakenly entered and left The item is collected and saved as a log and analyzed later, and any method known in this technical field can be used as a method of collecting the log.

  FIG. 10 is an example of a log analysis result collected in the present embodiment. In the present embodiment, generally collected log data can be analyzed from various angles to obtain various useful information, but the example shown in FIG. 10 shows a result related to the withdrawal rate. As shown in FIG. 10, by calculating the withdrawal rate for each item that may cause it, it is possible to assist in the cause search. By specifying the input error rate and the type of input error, it is possible to clarify items and contents to be improved. In particular, in the case of the example shown in FIG. 10, it is most likely to leave when inputting an address, and the input error rate is also high. I understand that it is necessary to consider how to input the "Address" item.

  As described above, according to the present embodiment, various logs related to the form assist server can be collected, which can be analyzed and used for subsequent improvement of the home page.

(Third embodiment)
Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. This embodiment is basically the same as the first embodiment described above, but the execution subject of some processes is different. That is, for example, in the first embodiment, the display attribute of each field of the input form displayed on the client terminal 101 is changed or the guidance is displayed by changing the input attribute of the data input from the client terminal 101 to the input form. The assist server 102 receives and determines whether or not a preset condition is met, and transmits corresponding display attribute change information and guidance information. When the client terminal 101 receives the transmitted change information or guidance information, the browser interprets the content and changes the display attribute, or displays the guidance superimposed on the displayed input form.

  On the other hand, in the present embodiment, such a program that executes processing for determination and transmission on the form assist server 102 side is stored in the form assist database 204 or the like in a form that operates when downloaded to the client terminal 101. In addition, when the input form is displayed on the client terminal 101, it is transmitted from the form assist server 102 so that this program operates by linking with the browser displaying the input form. In such transmission, part or all of preset conditions are also transmitted to the client terminal 101 in order to determine whether or not the input attributes match, but the data depends on the memory resources and processing contents. Various methods known in this technical field can be used as the format and transmission method. As described above, by executing processing such as input attribute determination on the client terminal 101 side, it is not necessary to exchange data via the network one by one, so that a better input environment can be provided regardless of network performance. it can.

  FIG. 12 is a diagram showing the configuration of the functional module of the present embodiment. A display attribute change code or the like is stored in the form assist database 204 as a program that is downloaded to the client terminal 101 and operates as described above. Such a program is downloaded to the client terminal 101, and various modules as shown in FIG. 12 are executed. Specifically, as can be understood with reference to FIG. 2 and FIG. 12, the operations of the modules that perform display attribute change and guidance display, which are characteristic parts of the present embodiment, are basically the same. Therefore, it can be understood with reference to FIGS. 2 and 12 that the present embodiment and the first embodiment are different in the execution subject of characteristic processing. Therefore, detailed processing of each unit is omitted here with reference to the first embodiment.

  FIG. 12 is a diagram illustrating a functional module configuration of the client terminal 101. A program such as an auxiliary information transmission code is read from the form assist database 204 and transmitted to the client terminal 101 when a request for information provision is made from the client terminal 101 to the company server 103. That is, the homepage data in which the tag is incorporated is stored in advance in the company database 304 and downloaded in response to a request from the client terminal 101 via the network 104. In the present embodiment, as in the first embodiment, when a home page with a tag embedded is read into a browser by a client terminal, for example, each time data is input to the input form, the input position and the input attribute are displayed in the form assist server 102 For example, the client terminal 101 and the form assist server 102 communicate appropriately.

  As described above, in the present embodiment, a part of the judgment information stored in the form assist database 204 of the form assist server 102 is appropriately operated on the client terminal 101 on the client terminal 101 without greatly modifying the original input form. A better user interface can be obtained by transmitting together with the program to be executed and causing the client terminal 101 to execute main processing.

(Fourth embodiment)
Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. This embodiment has the same basic processing functions as the first embodiment described above, but differs in that a mobile terminal such as a mobile phone or a wireless information terminal is used as a user terminal. The configuration is also different in the parts that cannot be obtained. However, the provided functions are the same, and various additional processes for supporting the user input form can be provided as in the first to third embodiments. Specifically, in the first embodiment and the like, the input form is provided from the company server 103 and the form assist function is provided from the form assist server 102 each time, but in this embodiment, as shown in FIG. An assist function is also provided from the company server 103. Here, the program and data for executing the form assist function provided from the company server 103 are created in advance on the form assist server 102 side and stored in the company server 103 by downloading or the like. In the first embodiment, etc., a normal personal computer is used as a user terminal, and a general-purpose browser can be used. Therefore, when creating an input form, tags and the like can be freely incorporated. Data can be obtained by linking to the server of the mobile phone, but in the communication device such as the mobile phone 1501 used in the present embodiment, it is once connected to the carrier of the mobile phone and the Internet via the carrier. This is because there is a case where free linkage is not possible due to the connection.

  As described above, in this embodiment, since a terminal having various restrictions such as a mobile terminal is used, (1) the user does not know how much input is completed on an application page with many input items (2) For the user, even if the input information is incomplete, it is not possible to grasp the incompleteness unless it is “sent” after all input (3) As a result, there is a high rate of withdrawal of input forms on mobile sites (4) For the publisher, there is a problem that information other than the number of page views of the input form and the number of unique users cannot be grasped (because it cannot be counted as a log), and this embodiment supports the input form while solving these problems. Can be done.

  The feature of this embodiment is how to assist the input with a portable terminal having a particularly limited screen configuration, which will be described below. FIG. 13 is a diagram showing a screen of a normal input form. As shown in FIG. 13, the screen used in the first embodiment and the screen used in the present embodiment are basically the same except for the difference in size. It is understood that the device is only a numeric keypad or a keypad, and needs a support function more than the first embodiment.

  However, since the support function itself has a small screen and there are few areas that can be used, various ideas are required as shown in FIG. In other words, in the present embodiment, (1) a program for prompting input by using a portable flash file and performing error checking and alerting to the input is provided. (2) One input item per screen (see input field 1401) (3) The user can visually grasp the total number that the user wants to input and the current input position in the total number (displays indicator 1402 etc.) (4) Presses the next item 1403 and the previous item 1404 When moving, the error check is performed on the current input item, and if there is an error, its content and alert are issued (error check function, automatic character attribute conversion) (5) Number of accesses (viewing, number of users), input stay time, error and its type are sent to the server (access log analysis by item) (5) Input data transmission Sometimes, when the radio wave condition is bad and the server cannot be accessed, when the “send” button is clicked after final completion, all log histories are sent to the server together.

  As a result of the processing on the user side as described above, data is processed as shown in FIG. First, (1) a program for executing a support function is created, (2) the created program is transmitted from the form assist server 102 to the company server 103, and (3) the user's mobile phone 1501 accesses the company server 103. And send the form using the Flash function (information received from the user is received once by the company server, (5) stored separately as a form assist log, and (6) analysis after removing personal information. Only the data necessary for processing is transmitted to the form assist server 102. After that, the analysis as in the second embodiment is performed based on the information received by the form assist server 102. The program for executing the form assist function is Flash function from provided input forms, transition diagrams, input items, assist setting items, etc. It is generated so as to provide a gastric assistance function with form.

  As described above, in this embodiment, the functions of the first to third embodiments are optimally applied to a portable terminal, and a support process is provided on the portable terminal 1501, thereby improving the user experience. An interface can be obtained.

DESCRIPTION OF SYMBOLS 101 Client terminal 102 Form assist server 103 Corporate server 104 Network 201, 301 Transmission / reception part 202 Auxiliary information transmission part 203 Attribute change process part 204 Form assist database 205 Related information processing part 302 Information provision part 303 Corresponding information incorporation part 304 Provision information database

Claims (9)

A server system that provides various services via a network,
It is an input form for sending client information, and it transmits display data of an input form incorporating server specifying information for specifying a destination server for sending client related information, and is input corresponding to the input form. An information providing server for receiving received client information;
When the input form transmitted from the information providing server is displayed by a browser and the client information is input to the displayed input form item, the transmission destination specified by the server specifying information incorporated in the input form A client terminal that transmits client-related information including an input attribute of the input client information together with item identification information that identifies an item of the input form ;
Predetermined conditions that should be satisfied by the input attribute of the client information to be input, which are predetermined for each input item of the input form, and the input attribute of the client information input corresponding to each input item of the input form are: Judgment to store in advance a judgment information group corresponding to each input item indicating a change content to change the display of the corresponding input item of the input form displayed on the client terminal according to whether or not the predetermined condition is satisfied A control server including information group storage means and client related information reception means for receiving the client related information transmitted from the client terminal, wherein the control server includes the determination information group and the received client related information. Whether the inputted client information satisfies the predetermined condition based on an input attribute included in the information The client terminal is caused to change the display of the item of the input form specified by the item identification information of the input form transmitted by the information providing server according to the result of the determination. Server system.   The control server displays the input items of the input form on the client terminal based on the client related information received by the client related information receiving means and the judgment information group stored in the judgment information storage means. The server system according to claim 1, wherein display of the input item of the input form is changed by transmitting display change information to be changed to the client terminal. When downloaded to the client terminal, the control server changes the display of the input item of the input form on the client terminal based on the client related information of the input client information and the judgment information group. sends a display attribute changing code for executing the processing to the client terminal,
The client terminal receives a display attribute change code transmitted from the control server, and executes the display attribute change code to change the display of the input item of the input form. The server system according to 1.   The determination information group includes a case where it is determined that the input attribute predetermined for each input item as client information to be input to the input form and the input client information does not match the predetermined input attribute 2. The server system according to claim 1, wherein the server system includes information including a change in display of the corresponding item.   5. The server system according to claim 1, further comprising log information collection means for collecting log information for each input item.   The control server changes the display by causing the client terminal to display auxiliary information on the image of the input item of the input form on the client terminal based on the client related information and the determination information group. The server system according to any one of claims 1 to 5, wherein The control server sends an image of the input item of the input form to the client terminal based on the client related information received by the client related information receiving unit and the determination information group stored in the determination information group storage unit. by sending auxiliary information to be displayed superimposed on said client terminal, according to claim 6, characterized in that to change the display by displaying the supplementary information superimposed on the image of the input item of the input form Server system. When the control server is downloaded to the client terminal, the control server stores the client-related information received by the client-related information receiving unit and the determination information group stored in the determination information group storage unit. transmits the auxiliary information display code that executes a process for displaying the auxiliary information superimposed on the image of the input item of the input form to the client terminal,
The client terminal receives the auxiliary information display code transmitted from the control server, executes the auxiliary information display code, and displays the auxiliary information on the input item image of the input form. The server system according to claim 7 , wherein the display is changed. A method in which a server system including an information providing server and a control server provides various services to a client terminal via a network,
An input form for transmitting client information to the client terminal, wherein display data of the input form incorporating server specifying information for specifying a destination server for transmitting client related information from the client terminal is transmitted, An information providing step for receiving client information input corresponding to the input form;
When the input form transmitted from the information providing server is displayed by a browser and the client information is input to the displayed input form item, the transmission destination specified by the server specifying information incorporated in the input form A client transmission step of transmitting client-related information including an input attribute of the input client information together with item identification information for specifying an item of the input form ;
A client-related information receiving step for receiving the client-related information transmitted from the client terminal;
Predetermined conditions that should be satisfied by the input attribute of the client information to be input, which are predetermined for each input item of the input form, and the input attribute of the client information input corresponding to each input item of the input form are: Judgment to store in advance a judgment information group corresponding to each input item indicating a change content to change the display of the corresponding input item of the input form displayed on the client terminal according to whether or not the predetermined condition is satisfied The judgment information group is read from the information group storage means, and the input client information is determined based on the judgment information group and the input attribute included in the received client related information in the control server. Is transmitted to the client terminal by the information providing server according to the result of the determination. Method characterized by comprising a control step of changing the display of the item of the input form to be identified by the item identification information of the input form.