JP4450820B2 - Schedule management system, schedule management method, and program - Google Patents

Description

  The present invention relates to a schedule management system, a schedule management method, and a program.

A waiting time until services such as medical examination and accounting are provided in a medical institution and a waiting time is provided to a patient. For example, Patent Document 1 discloses a mechanism for predicting a waiting time by multiplying the number of patients waiting for a standard medical treatment time for each medical treatment category.
Japanese Patent Laid-Open No. 11-120225

  A medical institution may accept a medical appointment, and in this case, a medical examination schedule with a specified time is scheduled. However, in the system described in Patent Document 1, the waiting time is predicted based on the number of patients accepted, and the waiting time is not predicted in consideration of the reservation time.

  The present invention has been made in view of such a background, and provides a schedule management system, a schedule management method, and a program capable of managing a schedule for efficiently providing a service to a user. For the purpose.

The invention according to claim 1 of the present invention for solving the above-mentioned problems is a method for managing a schedule of services to be provided to a user, wherein the user specifies a CPU, a memory, and the user. An information processing apparatus comprising: a database that stores schedule information including specific information and a scheduled start time of the service; and a provision time required for providing the service is stored in the memory, and a desired start time of the service and the use And the following scheduled start time in the order of the scheduled start time for each of the schedule information whose scheduled end time determined by the scheduled start time and the provision time is after the desired start time, A free time which is a time until the scheduled start time included in the schedule information is calculated, and the end schedule is calculated. The scheduled end time in order to for each of the schedule information time is the start desired time after, to calculate the cumulative time of the free time, if the accumulated time is the providing time or more, the input user and specific information, to create a schedule information including the scheduled end time, which is included in the schedule information as the scheduled start time, and to register the schedule information that the created in the database.

  According to the schedule management method of the present invention, a new schedule can be registered when the accumulated time of idle time between schedules becomes equal to or longer than the service provision time. In general, if the free time between schedules is shorter than the service provision time, it is determined that a new schedule cannot be incorporated. However, for example, in a waiting time at a medical institution, bank, government office, etc. In many cases, the patient is waiting earlier than the scheduled start time of services such as medical examination. Therefore, by providing services to patients according to each schedule ahead of schedule, idle time corresponding to the service provision time is generated. Therefore, if the accumulated free time is equal to or longer than the service provision time at the time of the schedule, it is expected that there will be free time sufficient to provide the service at the actual service provision time. Therefore, it is possible to reduce the idle time between schedules and manage a schedule for efficiently providing a service.

  Moreover, invention of Claim 2 among this invention is the schedule management method of Claim 1, Comprising: The said information processing apparatus is contained in the said schedule information which the said schedule registration part produced from the present time. The waiting time until the scheduled start time is calculated and the waiting time is displayed. In this case, a reliable waiting time can be predicted based on the schedule, and the predicted waiting time can be displayed. Thereby, the patient can grasp the waiting time until the service is scheduled to start, which is convenient.

  Moreover, invention of Claim 3 among this invention is the schedule management method of Claim 1, Comprising: The said information processing apparatus contains the said user specific information and reservation time regarding the reservation of the said service A reservation database for storing reservation information, wherein the information processing apparatus sets the service provision start time as a start time candidate, and sets the reservation times in the reservation time order for each of the reservation information stored in the reservation database. If the reservation time is later than the start time candidate, the reservation time is set as the scheduled start time. If the reservation time is before the start time candidate, the start time candidate is set as the scheduled start time. And the scheduled start time based on the provision time as the start time candidate, and including the scheduled start time and the user specifying information And to register the schedule information in the database.

  In this case, schedule information based on the reservation can be registered. If the reservation time is later than the start time candidate, the reservation time is the scheduled start time of the schedule, and if the reservation time is earlier than the start time candidate, the start time candidate is the scheduled start time of the schedule. Therefore, even if there is a reservation at the same reservation time, it can be managed as a continuous schedule.

  The invention according to claim 4 of the present invention is the schedule management method according to claim 3, wherein the schedule information is accompanied by a reservation flag indicating whether or not the reservation exists, and the information processing The apparatus adds the reservation flag indicating that there is the reservation in the schedule information in order of the reservation time for each of the reservation information registered in the reservation database, and registers the information in the database. Is registered in the database with the reservation flag indicating that there is no reservation in the schedule information in order of the scheduled end time for each of the schedule information whose scheduled end time is after the desired start time, The information processing apparatus provides a provided schedule that is the schedule information for which the service is provided. When the provision end time of the service for the schedule information is acquired and the provision end time is later than the scheduled end time of the provided schedule information, the provision end time is set as the start time candidate, and the provision The schedule information including the scheduled start time later than the scheduled start time included in the completed schedule information and the reservation flag indicating that there is a reservation is acquired from the database, and each of the acquired schedule information In the order of the scheduled start time, if the scheduled start time is earlier than the start time candidate, the start time candidate is set as the scheduled start time, and the scheduled end time of the schedule information is set as the start time candidate. Update the schedule information, and the scheduled start time included in the provided schedule information The non-reserved schedule information that is the schedule information including the scheduled start time later and the reservation flag indicating that there is no reservation is read from the database, and the read non-reserved schedule information is deleted from the database. The vacant time is calculated for the schedule information whose scheduled end time is after the provision end time in order of the scheduled start time for each of the non-reserved schedule information, and the planned end time is after the provision end time For the schedule information, the accumulated time of the free time is calculated, and if the accumulated time is equal to or greater than the provision time for the non-reserved schedule information, the schedule information is stored at the scheduled start time of the non-reserved schedule information. Set the scheduled end time and the data It will be registered in the database.

  In this case, when the service provision end time is later than scheduled, the subsequent service provision is rescheduled. In this case, the reserved user's schedule can be preferentially shifted backward, so that the shift width of the reserved user's schedule can be reduced. Therefore, the schedule can be adjusted according to the service provision status, and the schedule can be managed so that the service is provided to the reserved user as close to the reservation time as possible.

  The invention according to claim 5 of the present invention is the schedule management system according to claim 3, wherein the schedule information is accompanied by a reservation flag indicating whether or not there is the reservation, and the information processing The apparatus adds the reservation flag indicating that there is the reservation in the schedule information in order of the reservation time for each of the reservation information registered in the reservation database, and registers the information in the database. Is registered in the database with the reservation flag indicating that there is no reservation in the schedule information in order of the scheduled end time for each of the schedule information whose scheduled end time is after the desired start time, Provided that the information processing apparatus is the schedule information on which the service is provided When the provision end time of the service for schedule information is acquired and the provision end time is earlier than the scheduled end time for the provided schedule information, the scheduled start time included in the provided schedule information The non-reserved schedule information that is the schedule information including the reservation flag indicating that the scheduled start time and the reservation is not present later than the database, delete the read non-reserved schedule information from the database, For each of the schedule information stored in the database, the free time is calculated for the schedule information whose scheduled start time is after the provision end time in order of the scheduled start time for each of the non-reserved schedule information. The scheduled end The cumulative time of the idle time is calculated in time order, and if the cumulative time is equal to or longer than the provision time for the non-reserved schedule information, the end of the schedule information at the scheduled start time of the non-reserved schedule information A scheduled time is set and registered in the database.

  In this case, when the service provision end time is earlier than the schedule, the subsequent service provision is rescheduled. In this case, the schedule of the reserved user is not shifted, and the schedule can be shifted forward only for the non-reserved user. Therefore, the schedule can be adjusted according to the service provision status, and the schedule can be managed so as to provide the service to the reserved user as close to the reservation time as possible.

  The invention according to claim 6 of the present invention is the schedule management method according to claim 1, wherein the information processing apparatus stores the provision time in the memory for each of the services, and the information The processing device includes a subsequent schedule database that stores subsequent schedule information that is the schedule information about the second service received after the user receives the first service, and the information processing device includes the schedule When the information is registered in the database, the schedule information for the second service in which the scheduled end time of the schedule information is set as the scheduled time for providing the second service to the user is registered. A command for instructing to be generated, and in accordance with the command, the scheduled end time is the scheduled time The idle time is calculated in the order of the scheduled start time for each of the subsequent schedule information after, and the accumulation is performed in the order of the scheduled end time for each of the subsequent schedule information whose scheduled end time is after the scheduled time. If the accumulated time is equal to or longer than the provision time corresponding to the second service, the schedule information including the scheduled end time and the user specifying information is created, and the created schedule information is It is assumed that it is registered in the subsequent schedule database.

  In this case, it is possible to manage the schedules related to two consecutive services in a coordinated manner so that provision of the subsequent second service is started after the end time of the first service.

  Other problems and solutions to be disclosed by the present application will be made clear by the embodiments of the invention and the drawings.

  According to the present invention, it is possible to manage a schedule for efficiently providing a service to a user.

  Hereinafter, a schedule management system according to an embodiment of the present invention will be described. The schedule management system of this embodiment manages a schedule for examination, examination, and accounting (service) in a medical institution. In the schedule management system of this embodiment, the waiting time until the service provision start time is predicted based on the managed schedule.

== System configuration ==
FIG. 1 is a diagram showing an overall configuration of a schedule management system according to the present embodiment. As shown in the figure, the schedule management system of the present embodiment includes a reception terminal 11, a medical schedule device 21, an examination schedule device 22, an accounting schedule device 23, a reservation system 12, and an electronic medical record system 13. Are mutually communicable via a communication network 30. The communication network 30 is, for example, a LAN (Local Area Network) using Ethernet (registered trademark), a private telephone line network, or the like.

  The reception terminal 11 is a device that is installed at the reception of each department and reads identification information (hereinafter referred to as patient ID) for identifying a patient from a patient's examination ticket. The reception terminal 11 transmits the reception information set together with the patient ID read from the examination ticket to the examination schedule device 21 with the current time as the desired examination time.

  The reservation system 12 and the electronic medical record system 13 are business support systems introduced in medical institutions. In these business support systems, a program is executed by one or a plurality of computers to provide various business support services in a medical institution. The reservation system 12 manages information related to patient appointments (hereinafter referred to as reservation information) in a database. The electronic medical chart system 13 manages information related to patient examination and examination (hereinafter referred to as medical chart information). In addition, the electronic medical record system 13 manages the installation location of the computer that is the source of access to the medical record information, the accessed doctor and laboratory technician, and the access start and end times in a database for each medical record information.

  The examination schedule device 21, the examination schedule device 22, and the accounting schedule device 23 are installed in the examination room, the examination room, and the accounting counter, respectively, and schedules relating to the examination, examination, and accounting (hereinafter referred to as examination, examination, and accounting). These schedules are computers for managing examination schedules, examination schedules, and accounting schedules, respectively. Further, the examination schedule device 21, the examination schedule device 22, and the accounting schedule device 23 can read the patient ID from the examination ticket and display the waiting time until the patient conducts examination, examination, and accounting. ing.

== Hardware configuration ==
FIG. 2 is a diagram illustrating a hardware configuration of the examination schedule device 21. The reception terminal 11, the examination schedule device 22, the accounting schedule device 23, and the like have the same hardware configuration as the examination schedule device 21.

  As shown in FIG. 2, the examination schedule device 21 includes a CPU 201, a memory 202, a storage device 203, a communication interface 204, a card reader 205, and a display 206.

  The storage device 203 is, for example, a hard disk drive, a CD-ROM drive, or a flash memory that stores programs and data. The CPU 201 implements various functions by reading the program stored in the storage device 203 into the memory 202 and executing it. The communication interface 204 is an interface for connecting to the communication network 30 and is, for example, an adapter for connecting to Ethernet (registered trademark) or a modem for connecting to a local telephone network. The card reader 205 is a device that reads a patient ID from a patient's examination ticket. As the card reader 205, for example, a magnetic card reader for reading magnetism or a contact or non-contact type IC card reader can be used. The display 206 is a display device that displays various types of information.

== Software configuration ==
FIG. 3 is a diagram showing a software configuration of the examination schedule device 21. As shown in the figure, the examination schedule device 21 includes a reservation information acquisition unit 211, a reservation information registration unit 212, a reception information acquisition unit 213, a schedule information registration unit 214, a waiting time calculation unit 215, a waiting time display unit 216, an accounting A schedule registration request transmission unit 217, a diagnosis information acquisition unit 218, a schedule adjustment unit 219, an examination schedule registration request transmission unit 220, and a schedule database 250 are provided.

  The reservation information acquisition unit 211 acquires reservation information from the reservation system 12. An example of the reservation information acquired by the reservation information acquisition unit 211 is shown in FIG. As shown in the figure, in the reservation information, in correspondence with the patient ID, the department that the patient visits, the identification information of the doctor in charge (the doctor in charge), and whether the patient is the first visit or the second visit Includes the medical department and appointment time. In the present embodiment, it is assumed that the reservation time is 20 minutes per hour, and up to two patients can be registered for the same reservation time.

  The schedule database 250 stores information related to the patient's examination schedule (hereinafter referred to as schedule information) including the scheduled start time of the examination. A configuration example of schedule information registered in the schedule database 250 is shown in FIG. As shown in the figure, the schedule information includes a patient ID, a department, a doctor in charge, a medical treatment category, a reservation time, a scheduled start time, a scheduled end time, a scheduled diagnosis time, a schedule category, and a status. The patient ID, medical department, attending physician ID, medical treatment category, and reservation time are the same as the reservation information.

  The scheduled examination time is a predicted value of the time required for the examination, and in this embodiment, it is 8 minutes for the first examination and 6 minutes for the second examination. The scheduled examination time is calculated by totaling past medical chart information for each initial examination or re-examination, and is stored in advance in the memory 202 (provided time storage unit). Note that the scheduled examination time may be a value obtained by tabulating according to various patient attributes such as sex, age, and address.

  The schedule category indicates whether or not the patient's examination schedule is based on a reservation, and “reservation” or “not reserved” is set. The status indicates the patient's condition. The status is “Not Accepted” for reservations only, “Not Accepted”, “Received” for which the reception has been completed but not yet received, “During Examination” in the middle of the current examination, and the examination is completed It is assumed that it is either “consulted”.

The reservation information registration unit 212 registers schedule information related to the examination of the reserved patient in the schedule database 250 based on the reservation information acquired by the reservation information acquisition unit 211. The flow of the schedule information registration process by the reservation information registration unit 212 is shown in FIG.
First, the reservation information registration unit 212 sets “09: 0”, which is the start time of the examination at the medical institution, to S as the scheduled start time candidate of the schedule information (S401), and the reservation information acquired by the reservation information acquisition unit 211 The information is sorted in the order of reservation time (S402). The reservation information registration unit 212 performs the following processing for each of the sorted reservation information.

If the reservation time of the reservation information is later than S (S403: YES), the reservation information registration unit 212 sets the reservation time to S (S404). The appointment information registration unit 212 sets the examination time T to 8 minutes (S406) if the examination category of the appointment information is “first visit” (S405: YES), and if the examination category is “reexamination” (S405: NO) ), T is 6 minutes (S407).
The reservation information registration unit 212 sets the time after S to T as the scheduled diagnosis end time E (S408), and sets the patient ID, the department, the doctor in charge, the diagnosis classification, and the reservation time included in the reservation information. Create the set schedule information, and set S to the scheduled start time of the created schedule information, E to the scheduled end time, T to the scheduled examination time, “Reservation” to the schedule category, “Unaccepted” to the status It is set and registered in the schedule database 250 (S409).

By performing the above processing for each reservation information, schedule information corresponding to the reservation information is registered.
In the present embodiment, it is possible to set the same time as the reservation time for a plurality of reservations. However, they are arranged in order by the above processing. FIG. 7 is a diagram for explaining the examination schedule after being registered by the above-described schedule registration process. From the figure, it can be seen that the examination schedules 41 to 45 for a plurality of patients are registered without overlapping.

  There may be idle time between examination schedules. In the example of FIG. 7, a period 31 (6 minutes) from 09:14 to 9:20 is idle between the examination schedule 42 and the examination schedule 43. Further, between the examination schedule 44 and the examination schedule 45, a period 32 (4 minutes) from 09:36 to 09:40 is an idle time. As will be described later, a non-reserved patient examination schedule is incorporated in the period 31 and the period 32 which are such free times.

  The reception information acquisition unit 213 receives reception information transmitted from the reception terminal 11 or the inspection schedule device 22. In the reception information, a patient ID, a department, a doctor in charge, a medical classification, and a desired reception start time are set. In the present embodiment, it is assumed that the reception terminal 11 is operated by, for example, a nurse who performs reception, and for non-reserved patients, the department or doctor in charge is determined at the time of reception. Shall be. Details of the process for receiving the reception information from the examination schedule device 22 will be described later.

  The schedule information registration unit 214 registers the patient's examination schedule based on the reception information. The flow of the examination schedule registration process by the schedule information registration unit 214 is shown in FIG.

  The schedule information registration unit 214 searches the schedule information from the schedule database 250 using the patient ID set in the reception information as a key (S421). When the schedule information corresponding to the patient ID of the reception information (hereinafter referred to as reception schedule information) has been registered (S422: YES), the schedule information registration unit 214 sets the reservation time from the schedule database 250 to the reception schedule information. Schedule information that is the same as the included reservation time, the scheduled start time is before the scheduled start time included in the reception schedule information, and the status is “unaccepted” (hereinafter referred to as unaccepted schedule information). Is searched (S423). If there is unaccepted schedule information (S424: YES), the scheduled start time of the unaccepted schedule information is replaced with the scheduled start time of the accepted schedule information (S425), and the status of the accepted schedule information is updated to "accepted" ( S426). That is, for patients having the same reservation time, the scheduled start time of the schedule information is set in the order of acceptance.

  On the other hand, when the reception schedule information is not registered (S422: NO), or when the unaccepted schedule information is not registered (S424: NO), the schedule information registration unit 214 performs the examination schedule shown in FIG. Registration processing is performed (S427).

  The schedule information registration unit 214 initializes the accumulated vacant time to “0” (S441), and sets “09: 0” of the diagnosis start time in the medical institution to S of the scheduled start time candidate (S442). If the desired visit time set in the reception information is later than “09:00”, the desired visit time set in the reception information is set to S.

The schedule information registration unit 214 sets the scheduled examination time T to 8 minutes (S444) if the examination category of the reception information is “first visit” (S443: YES), and if the examination category is “re-examination” (S443: NO), T is 6 minutes (S445).
The schedule information registration unit 214 acquires, from the schedule database 250, the schedule information with the earliest scheduled start time among schedule information whose scheduled start time is after S and whose schedule category is “reserved” (S446). When the schedule information cannot be acquired (S447: NO), the schedule information registration unit 214 performs processing from (S453) described later.

  On the other hand, when the schedule information can be acquired (S447: YES), the schedule information registration unit 214 sets the scheduled start time of the acquired schedule information as TS (S448), and the scheduled start time is before TS from the schedule database 250. And the total time of the scheduled examination time included in the schedule information whose schedule category is “not reserved” is calculated, and the calculated total time is set as X (S449). The schedule information registration unit 214 adds the time obtained by subtracting X from the time from S to TS to the accumulated free time (S450).

When the scheduled examination time T is longer than the accumulated free time (S451: NO), the schedule information registration unit 214 sets TS in S (S452), and performs the processing from (S446) again.
When T is equal to or less than the accumulated free time (S451: YES), the schedule information registration unit 214 sets the time after T from S as the scheduled diagnosis end time E (S453), the patient ID set in the reception information, and the diagnosis Schedule information including the department, the attending physician ID, and the medical treatment classification, and S, E, T, and “not reserved” is created, and the created schedule information is registered in the schedule database 250 (S454).
As described above, the examination schedule based on the reception information is registered.

  FIG. 10 shows a state where the examination schedule is added. In the example of the figure, it is assumed that the reception information of the first visit patient “0017” is received. In this case, since the examination classification of the patient “0017” based on the reception information is “first examination”, the examination time is “8 minutes”. Therefore, in the period 31 of 6 minutes after the examination schedule 42 of the patient 0002, the examination schedule 46 of the patient 0017 is not arranged, and as shown in FIG. 10, the accumulated free time is arranged in the period 32 exceeding 8 minutes. Will be.

  Thus, according to the examination schedule apparatus 21 of this embodiment, even if the idle time is shorter than the scheduled examination time, if the accumulated available time is longer than the scheduled examination time, the examination schedule is arranged. Can do. For example, in the example of FIG. 10, the period 32 is 4 minutes and the scheduled examination time for the patient 0017 is 8 minutes, but the examination schedule 46 for the patient 0017 is placed at 09:36, which is the start time of the period 32. can do. In a medical institution, a patient often stands by earlier than a scheduled start time for diagnosis, and can perform a diagnosis before the scheduled start time for diagnosis. Therefore, in the example of FIG. 10, after the examination of the patient 0002 is completed, the examination of the patients 0003 and 0004 is sequentially started at 09:14, so that the scheduled completion time of the examination of the patient 0004 is determined as the end of the examination schedule 44. It is highly possible that the scheduled time 09:36 can be advanced by the length of the period 31. In this case, the period 32 is longer by the length of the period 31 by 6 minutes, and the free time of 10 minutes. Therefore, it is possible to perform a medical examination related to the medical examination schedule 46. Thus, by performing a medical examination so as to eliminate as much as possible free time between the medical examination schedules, it is possible to improve the operating rate of doctors and to conduct medical examinations for more patients. Moreover, according to the medical examination schedule apparatus 21 of this embodiment, a medical examination schedule can be managed on the assumption that such an efficient medical examination is performed.

  Note that the reception information acquisition unit 213 described above may also respond to the reception terminal 11 with the start time of the schedule information registered based on the reception information. Thereby, the reception terminal 11 can display the scheduled start time of the diagnosis for the patient who has received the reception.

  When the schedule information is registered as described above, the accounting schedule registration request transmission unit 217 issues a command (hereinafter referred to as an accounting schedule registration request) for instructing to register an accounting schedule related to the registered schedule information. It transmits to the accounting schedule device 23. In the accounting schedule registration request, the patient ID and the scheduled end time included in the schedule information registered in the schedule database 250 are set.

  The waiting time calculation unit 215 predicts a waiting time until the patient's examination is started. The waiting time calculation unit 215 reads schedule information corresponding to the patient ID indicating the patient to be predicted from the schedule database 250, and calculates the waiting time by subtracting the current time from the scheduled start time included in the read schedule information. . The waiting time calculation unit 215 can calculate the waiting time when, for example, schedule information is registered for the patient ID read by the card reader 205.

  The waiting time display unit 216 displays the waiting time of the patient calculated by the waiting time calculation unit 215 on the display 206. In the present embodiment, it is assumed that the display 206 and the card reader 205 are installed at a place where the patient can operate, and the waiting time when the patient causes the card reader 205 to read the patient ID from the examination ticket. It is assumed that the waiting time until the examination is displayed on the display unit 216.

  The diagnosis information acquisition unit 218 acquires information related to diagnosis (hereinafter referred to as diagnosis information) from the electronic medical record system 13. Specifically, the examination information acquisition unit 218 acquires, for example, the time when access to the medical record information is started or ended, the doctor ID in charge of identifying the doctor who is the access source, and the patient ID of the patient targeted by the medical record information Then, the time when the medical examination of the patient by the doctor starts or ends is acquired as the medical examination information. Further, the diagnosis information acquisition unit 218 acquires, as diagnosis information, whether or not the patient will be examined next from the medical record information.

  The schedule adjustment unit 219 adjusts the examination schedule when the completion of the examination is earlier or later than the examination schedule, or when a patient examination different from the examination schedule is performed. Further, the schedule adjustment unit 219 updates the status of the schedule information to “under examination” when the patient examination starts, and when the patient examination is completed or when the patient is next examined. The status of the schedule information about the patient who has been examined is updated to “confirmed”. The flow of the examination schedule adjustment process by the schedule adjustment unit 219 is shown in FIG.

  When the diagnosis information acquisition unit 218 acquires the diagnosis information indicating the start of the diagnosis (S461: YES), the schedule adjustment unit 219 corresponds to the current time and the schedule information (hereinafter, “accepted”) The schedule schedule information is read from the schedule database 250 (S462). When the patient ID included in the examination information (hereinafter referred to as the examination patient ID) is different from the patient ID included in the scheduled schedule information (S463: YES), the schedule adjustment unit 219 schedules corresponding to the examination patient ID. If the information is registered in the schedule database 250, the schedule information is deleted (S464). The schedule adjustment unit 219 creates new schedule information based on the examination information, sets the status of the created schedule information to “in consultation” (S465), registers it in the schedule database 250 (S466), and will be described later. After the schedule to be shifted, a shift process is performed (S467).

  On the other hand, when the examination patient ID matches the patient ID of the schedule schedule information (S463: NO), the status of the schedule schedule information is updated to “under examination” (S468).

  When the examination information acquisition unit 218 acquires the examination information indicating the end of the examination (S461: NO), the schedule adjustment unit 219 corresponds to the examination patient ID and the schedule information whose status is “under examination”. (Hereinafter referred to as examination schedule information) is read from the schedule database 250 (S469). The schedule adjustment unit 219 updates the status of the examination schedule information to “consulted” (S470), and the examination end time included in the examination information is later than the scheduled end time included in the examination schedule information In (S470: YES), it progresses to (S467) and performs the post-shift process of the below-mentioned schedule. When the end time of the diagnosis included in the diagnosis information is earlier than the scheduled end time included in the diagnosis schedule information (S471: NO), the schedule classification is “not reserved” from the schedule database 250, and the status is The schedule information “accepted” is read in the order of the start time (S472), and the start time of each of the read schedule information is set in the same manner as the process shown in FIG. And the scheduled end time is updated (S473). Specifically, the schedule adjustment unit 219 obtains S and E through steps (S446) to (S453) in FIG. 9, where S is the end time of the examination information and T is the scheduled examination time of the read schedule information. S is set as the scheduled start time of the schedule information, and E is set as the scheduled end time.

  FIG. 12 shows the flow of the shift process after the examination schedule. The schedule adjustment unit 219 sets the end time of the examination information as E1 (S481), and from the schedule database 250, the scheduled start time is before E1, the schedule classification is “reserved”, and the status is “accepted”. The schedule information is searched (S482). When the schedule information is present (S483: NO), the schedule adjustment unit 219 sets E1 as the scheduled start time of the searched schedule information (S484), and the scheduled end time is the scheduled medical treatment time at the scheduled start time. Is set (S485), the above scheduled end time is set to E1 (S486), and the processing from (S482) is repeated.

  When the schedule information as described above, that is, the schedule information by the reservation with the scheduled start time before E1 disappears (S483: YES), the schedule adjustment unit 219 indicates that the schedule classification is “not reserved” from the schedule database 250. The schedule information whose status is “accepted” is read (S 487), and the status of the read schedule information is updated to “not accepted” (S 488). In addition, the schedule adjustment unit 219 performs the following processing in the order of the scheduled start time for each of the read schedule information, with E1 as the diagnosis start time (S489).

  The schedule adjustment unit 219 obtains S and E in the same manner as the processing shown in FIG. 9 (S490). Specifically, the schedule adjustment unit 219 obtains S and E by the steps (S446) to (S453) in FIG. 9 where E1 is S and the scheduled examination time of the read schedule information is T. The schedule adjustment unit 219 sets S as the scheduled start time of the schedule information (S491), sets E as the scheduled end time (S492), and updates the status to “accepted” (S493).

  As described above, the schedule adjustment unit 219 can adjust the examination schedule according to the actual examination situation. In medical institutions, emergency cases may be examined first, patients who have been scheduled to come to the hospital late, or patients may not be waiting in front of the examination room. . In addition, the examination may last longer or end earlier than planned. Even in such a state, the examination schedule device 21 of the present embodiment adjusts the examination schedule according to the actual examination situation and updates the scheduled start time and the scheduled end time of the examination. Therefore, it is possible to manage an appropriate examination schedule according to the actual examination, and it is possible to accurately predict the waiting time until the examination.

  When the examination schedule is adjusted by the schedule adjustment unit 219 as described above, for the schedule information updated by the examination schedule adjustment unit 219, the accounting schedule registration request transmission unit 217 sends the accounting schedule registration request to the accounting schedule device 23. Send to. As a result, the accounting schedule is also updated in the accounting schedule device 23 in accordance with the updated examination schedule. The accounting schedule update process in the accounting schedule device 23 will be described later.

  When the examination information acquisition unit 218 acquires the examination information indicating that the patient is to undergo an examination, the examination schedule registration request transmission unit 220 updates the status of the schedule information to “” and registers the examination schedule. A command (hereinafter referred to as an inspection schedule registration request) is sent to the inspection schedule device 22 to instruct to do so. In the examination schedule registration request, the patient ID and the attending physician ID included in the examination information, the information indicating the contents of the examination included in the examination information, and the examination end time are set.

== Inspection Schedule Device 22 ==
FIG. 13 shows a software configuration of the inspection schedule apparatus 22. The hardware configuration of the examination schedule device 22 is the same as that of the examination schedule device 21 shown in FIG. As shown in FIG. 13, the inspection schedule device 22 includes an inspection schedule registration request receiving unit 261, a schedule information registration unit 262, an acceptance information transmission unit 263, a waiting time calculation unit 215, a waiting time display unit 216, and a schedule database 250. I have. The waiting time calculation unit 215 and the waiting time display unit 216 perform the same processing as that included in the above-described examination schedule device 21. Further, the schedule database 250 has the same configuration as that provided in the above-described examination schedule device 21. Note that the schedule database 250 provided in the examination schedule apparatus 22 may omit the reservation time, schedule classification, and status, and may not register the schedule by reservation.

  The examination schedule registration request receiving unit 261 receives the examination schedule registration request transmitted from the examination schedule device 21.

  The schedule information registration unit 262 creates schedule information in response to the inspection schedule registration request, and registers the created schedule information in the schedule database 250. The schedule information registration process by the schedule information registration unit 262 is performed in the same manner as the process shown in FIG. 9 by the schedule information registration unit 214 of the examination schedule apparatus 21 described above. However, for the scheduled examination time T in (S443) to (S445) in FIG. 9, the schedule information registration unit 262 determines T according to the contents of the examination set in the examination schedule registration request.

  When the schedule information is registered by the schedule information registration unit 262, the reception information transmission unit 263 transmits reception information for receiving a medical examination again after the examination is completed to the medical examination scheduling apparatus 21. Specifically, the reception information in which the patient ID included in the registered schedule information is set is created, and the scheduled end time is set as the desired consultation time in the created reception information and transmitted to the examination schedule device 21. Thus, when the examination is completed, the schedule information registration unit 262 registers schedule information related to the examination after the examination in the examination schedule apparatus 21 at the time before the examination. Therefore, in general, the doctor will explain to the patient after the examination is completed, but the schedule for receiving this explanation is registered at the end of the examination, so the patient's schedule should be managed efficiently Can do.

== Accounting schedule device 23 ==
FIG. 14 is a diagram showing a software configuration of the accounting schedule device 23. As shown in the figure, the accounting schedule device 23 includes an accounting schedule registration request receiving unit 271, a schedule information registration unit 272, a waiting time calculating unit 215, a waiting time display unit 216, and a schedule database 250. The waiting time calculation unit 215 and the waiting time display unit 216 perform the same processing as that included in the above-described examination schedule device 21. The schedule database 250 has the same configuration as that provided in the above-described examination schedule device 21. The schedule database 250 provided in the accounting schedule device 23 can omit the attending physician ID, reservation time, schedule category, and status.

  The accounting schedule registration request receiving unit 271 receives the accounting schedule registration request transmitted from the examination schedule device 21.

  The schedule information registration unit 272 creates schedule information in response to the accounting schedule registration request, and registers the created schedule information in the schedule database 250. When the schedule information corresponding to the patient ID included in the accounting schedule registration request is registered in the schedule database 250, the schedule information registration unit 272 deletes the schedule information, and then the above-described FIG. The schedule information is registered in the schedule database 250 in the same manner as the processing. In addition, about the scheduled examination time T in (S443)-(S445) of FIG. 9, the accounting schedule apparatus 23 memorize | stores the standard time which concerns on an accounting procedure, and shall set it as T.

  As described above, the accounting schedule is registered in response to the accounting schedule registration request transmitted from the examination schedule device 21. That is, when the examination schedule is registered, the subsequent accounting schedule is also registered.

  According to the schedule management system of the present embodiment, the examination schedule is registered in the examination schedule device 21 according to the reception, and the subsequent accounting schedule is also registered in the accounting schedule device 23. Therefore, since the patient can grasp the scheduled time for accounting in addition to the examination time at the stage of completing the reception, it is convenient because the patient can schedule the return time. In addition, since the examination schedule and the accounting schedule are adjusted according to the actual examination status, the patient can grasp the waiting time until the accurate examination and accounting according to the examination status.

  Although the present embodiment has been described above, the above embodiment is intended to facilitate understanding of the present invention and is not intended to limit the present invention. The present invention can be changed and improved without departing from the gist thereof, and the present invention includes equivalents thereof.

  For example, in the present embodiment, the schedule for diagnosis, examination, and accounting in a medical institution is managed. However, the present invention is not limited to this, and the schedule for providing various services can also be managed. For example, in a bank or a government office, the examination schedule device 21 can manage a schedule relating to a deposit / withdrawal service, a service of an administrative procedure, or the like.

It is a figure showing the whole schedule management system composition concerning this embodiment. It is a figure which shows the hardware constitutions of the medical examination schedule apparatus. It is a figure which shows the software structure of the examination schedule apparatus. It is a figure which shows an example of the reservation information which the reservation information acquisition part 211 acquires. It is a figure which shows the structural example of the schedule information registered into the schedule database. It is a figure which shows the flow of the registration process of the schedule information by the reservation information registration part 212. FIG. It is a figure explaining the examination schedule after having been registered by the registration process of schedule information. It is a figure which shows the flow of the registration process of the examination schedule by the schedule information registration part 214. FIG. It is a figure which shows the flow of registration processing of a medical examination schedule. It is a figure explaining the state which added the examination schedule. It is a figure which shows the flow of the adjustment process of the examination schedule by the schedule adjustment part 219. FIG. It is a figure which shows the flow of the post-shift process of a medical examination schedule. It is a figure which shows the software structure of the test | inspection schedule apparatus 22. FIG. FIG. 3 is a diagram showing a software configuration of an accounting schedule device 23.

Explanation of symbols

DESCRIPTION OF SYMBOLS 11 Reception terminal 12 Reservation system 13 Electronic medical record system 21 Examination schedule apparatus 22 Inspection schedule apparatus 23 Accounting schedule apparatus 201 CPU
202 Memory 203 Storage Device 204 Communication Interface 205 Card Reader 206 Display 211 Reservation Information Acquisition Unit 212 Reservation Information Registration Unit 213 Reception Information Acquisition Unit 214 Schedule Information Registration Unit 215 Wait Time Calculation Unit 216 Wait Time Display Unit 217 Accounting Schedule Registration Request Transmission Unit 218 Examination information acquisition unit 219 Schedule adjustment unit 220 Examination schedule registration request transmission unit 250 Schedule database 261 Examination schedule registration request reception unit 262 Schedule information registration unit 263 Reception information transmission unit 271 Accounting schedule registration request reception unit 272 Schedule information registration unit

Claims (8)

A method for managing a schedule of services provided to users,
An information processing apparatus comprising a CPU, a memory, and a database for storing schedule information including user identification information for identifying the user and a scheduled start time of the service,
Storing a provision time for provision of the service in the memory;
Accepting the input of the service start desired time and the user identification information,
The schedule information included in the next schedule information from the scheduled start time in order of the scheduled start time for each of the schedule information whose scheduled start time determined by the scheduled start time and the provision time is after the desired start time. Calculate free time, which is the time until the scheduled time,
For each of the schedule information whose scheduled end time is after the desired start time, the accumulated time of the idle time is calculated in order of the scheduled end time, and the input is performed when the accumulated time is equal to or greater than the provided time. Creating schedule information including the user identification information and the scheduled end time included in the schedule information as the scheduled start time, and registering the created schedule information in the database,
A schedule management method characterized by the above. The schedule management method according to claim 1,
The information processing apparatus is
Calculate the waiting time from the current time to the scheduled start time included in the schedule information created by the schedule registration unit,
Displaying the waiting time;
A schedule management method characterized by the above. The schedule management method according to claim 1,
The information processing apparatus includes a reservation database that stores reservation information including the user identification information and reservation time related to the reservation of the service,
When the information processing apparatus uses the service provision start time as a start time candidate, and the reservation time is later than the start time candidate in the reservation time order for each of the reservation information stored in the reservation database The reserved time is the scheduled start time, and if the reserved time is before the start time candidate, the start time candidate is the scheduled start time, and the scheduled end time based on the scheduled start time and the provision time Registering the schedule information including the scheduled start time and the user specifying information in the database as the start time candidate,
A schedule management method characterized by the above. The schedule management method according to claim 3,
The schedule information is accompanied by a reservation flag indicating whether or not there is the reservation,
The information processing apparatus registers in the database with the reservation flag indicating that the reservation is included in the schedule information in order of the reservation time for each of the reservation information registered in the reservation database,
The information processing apparatus attaches the reservation flag indicating that there is no reservation in the schedule information in order of the scheduled end time for each of the schedule information whose scheduled end time is after the desired start time. Registered with
The information processing apparatus is
Obtaining the provision end time of the service for the provided schedule information that is the schedule information provided by the service;
When the provision end time is later than the scheduled end time of the provided schedule information,
The schedule information including the provision end time as the start time candidate, the schedule information including the scheduled start time after the scheduled start time included in the provisioned schedule information and the reservation flag indicating that there is the reservation, For each of the acquired schedule information, the start time candidate is set at the scheduled start time if the scheduled start time is earlier than the start time candidate for each of the acquired schedule information, and the schedule information Updating the schedule information with the scheduled end time as the start time candidate,
Read out the schedule information other than reservation, which is the schedule information including the scheduled start time after the scheduled start time included in the provided schedule information and the reservation flag indicating that there is no reservation, from the database The non-reserved schedule information is deleted from the database, and the idle time is calculated for the schedule information whose scheduled end time is after the provision end time in order of the scheduled start time for each of the non-reserved schedule information, For the schedule information whose scheduled end time is after the provision end time, the accumulated time of the idle time is calculated, and if the accumulated time is equal to or greater than the provision time for the non-reserved schedule information, the non-reserved time Before the scheduled start time of the schedule information Be registered in the database, setting the scheduled end time of the schedule information,
A schedule management method characterized by the above. The schedule management system according to claim 3,
The schedule information is accompanied by a reservation flag indicating whether or not there is the reservation,
The information processing apparatus registers in the database with the reservation flag indicating that the reservation is included in the schedule information in order of the reservation time for each of the reservation information registered in the reservation database,
The information processing apparatus attaches the reservation flag indicating that there is no reservation in the schedule information in order of the scheduled end time for each of the schedule information whose scheduled end time is after the desired start time. Registered with
The information processing apparatus is
Obtaining the provision end time of the service for the provided schedule information that is the schedule information provided by the service;
When the provision end time is before the scheduled end time for the provided schedule information,
Read the scheduled start time that is later than the scheduled start time included in the provided schedule information and the non-reserved schedule information that is the schedule information including the reservation flag indicating that there is no reservation, from the database,
Delete the read non-reservation schedule information from the database,
For each of the non-reserved schedule information, in order of the scheduled start time, for the schedule information whose scheduled start time is after the provision end time, calculate the free time,
For each of the schedule information stored in the database, the cumulative time of the idle time is calculated in order of the scheduled end time, and if the cumulative time is equal to or greater than the provision time for the non-reserved schedule information, Setting the scheduled end time of the schedule information to the scheduled start time of non-reserved schedule information and registering it in the database;
A schedule management method characterized by the above. The schedule management method according to claim 1,
The information processing apparatus stores the provision time for each service in the memory,
The information processing apparatus includes a subsequent schedule database that stores subsequent schedule information that is the schedule information about the second service received after the user receives the first service,
When the information processing apparatus registers the schedule information in the database, the second service in which the scheduled end time of the schedule information is set as the scheduled time for providing the second service to the user A command for instructing to register the schedule information of
In response to the command, the idle time is calculated in order of the scheduled start time for each of the subsequent schedule information whose scheduled end time is after the scheduled time,
The cumulative time is calculated in order of the scheduled end time for each of the subsequent schedule information after the scheduled time, and the cumulative time is equal to or greater than the provision time corresponding to the second service. Creating the schedule information including the scheduled end time and the user specifying information, and registering the created schedule information in the subsequent schedule database;
A schedule management method characterized by the above. A system for managing the schedule of services provided to users,
CPU,
A memory for storing a providing time for providing the service;
A database for storing schedule information including user identification information for identifying the user and a scheduled start time of the service;
A reception unit that receives an input of a desired start time of the service and the user identification information;
The schedule information included in the next schedule information from the scheduled start time in order of the scheduled start time for each of the schedule information whose scheduled start time determined by the scheduled start time and the provision time is after the desired start time. A free time calculation unit that calculates free time that is the time until the scheduled time;
For each of the schedule information whose scheduled end time is after the desired start time, the accumulated time of the idle time is calculated in order of the scheduled end time, and the input is performed when the accumulated time is equal to or greater than the provided time. Creating schedule information including the user identification information and the scheduled end time included in the schedule information as the scheduled start time, and registering the created schedule information in the database;
A schedule management system comprising: A program for managing the schedule of services provided to users,
In an information processing apparatus comprising a CPU, a memory, and a database for storing schedule information including user identification information for identifying the user and a scheduled start time of the service,
Storing a provision time for provision of the service in the memory;
Receiving a desired start time of the service and input of the user identification information;
The schedule information included in the next schedule information from the scheduled start time in order of the scheduled start time for each of the schedule information whose scheduled start time determined by the scheduled start time and the provision time is after the desired start time. Calculating free time, which is the time until the scheduled time;
For each of the schedule information whose scheduled end time is after the desired start time, the accumulated time of the idle time is calculated in order of the scheduled end time, and the input is performed when the accumulated time is equal to or greater than the provided time. Creating schedule information including the user-specific information and the scheduled end time included in the schedule information as the scheduled start time, and registering the created schedule information in the database;
A program for running

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